Peterson Lexus

Excellent/Friendly Service

Went in to purchase my first Lexus. Everyone was so friendly. Michael took his time to help me answer all my questions and make sure I was going to be satisfied with my purchase. From the knowledge of the cars, to the test drive, to making the purchase, he made it seamless. Sarah made the process of financing and choosing warranty options very easy. She was a delight to talk to.Nick even took time to talk to me apart accessories for the vehicle on his day off. Such a wonderful staff!!!!!Thank you all so much.

Somewhat confused

The reason I said what I did is that I did my experience with the personnel are very gracious very helpful and they seem to know their stuff . How ever I am not so sure that management is totally behind their employees . The sales process is the same as what was done years ago . Also if some one has a problem as I did it is up to the employee to fix it . I would recommend looking at ways to improve customer satisfaction

Great experience

Not the first car our family has bought from Peterson Lexus and it won't be the last. Very helpful and they are not pushy salesmen. They will cater to your needs and make every effort to find something that fits all your needs. Excellent follow up service and they will treat you great from day 1 til infinity!

Horrible customer service

This dealership only cares about making profit. Once you have already bought the car, they no longer act nice or even consider you as a customer. Especially if the car you bought from them wasn't a Lexus. I believe that in order to be a successful and reliable business, their should be some type of equality when it comes to customer satisfaction. Management is aweful and they only care about you as a customer until you actually sign the sale agreement.

Tony Ramos and the great team work at Peterson Lexus

We were looking for a new car (suv). We had previously owned a Lexus ES 300 , we had it for 15 yrs and loved it, we went to petersons Lexus and was immediately greeted by Tony, he was very personable, and knowledgeable. We told him what we had in mind and he showed us everything he had on the lot. That was on a Friday and the following Wednesday our 2017 rx350 was here. Tony was great to work with us on optionals. The Lexus staff works as a team and are great! Thank-you

Great sales service

Salesman KeithJensen and the team worked with us to deliver the final product. He is very knowledgeable and was very helpful in getting us into the RX350 we wanted.

Great Car-Buying Experience

After hitting a deer and our previous Lexus was declared a total loss, we chose to purchase another Lexus. Foremost was the protection the Lexus gave us as we were not injured at all and attributed that to the safety of a Lexus over many other brands. Michael was extremely helpful in assisting us in our purchase. He did not pressure us but was available to answer questions and help with our decision.

Thanks Tony

My husband found perfect car for I was looking but going to wait until spring. Well long story short went to check his out met Tony who just happened to have perfect car size, color and etc. we are now both proud owners of new Lexus. D Huter

Amazing

Peterson Lexus was amazing to work with from start to finish. Customer service and sales were amazing. Would recommend no pushing sales man or financial people

Out of state purchase

As I live 500 miles from the dealership, our purchase decision was carried out over the telephone.The dealership lived up to its agreement. The sales person (Michael Diaz) was kind enough to transport the vehicle to an independent AAA garage of my choice for a pre-purchase inspection as well as pick me up at the airport upon my arrival. As the dealership did not have the 2nd remote key for the vehicle, Michael retrieved it from the original owner and sent it to me in the mail. My only recommendation for this dealership is to secure customer car maintenance records (at the least call the former owner and request records for the new buyer) so that the buyer does not have to duplicate performed services especially for cars with low mileage which requires servicing not only on miles but also on time since last service whichever comes first. For example the particular vehicle I purchased requires timing belt changes at 6 years or 100,000 miles whichever comes first at $900.00+. Also all fluid and filter changes run $580.00--Needless expense if the former owner had timely taken care of these maintenance areas and service records were available to the buyer. In my case they were not, even thought I requested this from the dealership (sales person & finance mgr.) I would personally have called the owner if the dealership would have released the name and contact number which they would not. The vehicle purchased was a 2009 PT Cruiser Limited with 19,071 original local one owner miles, traded in for a new Lexus per dealer.

A wonderful experience

We were just beginning a search for an AWD SUV. As owners of an ES 350, there was no need for anyone to sell us on a Lexus. After seeing the features of the RX350 and dealing with Jake Kesler, our wonderful, low-key, knowledgeable, and all-around nice guy, we decided not to look elsewhere. Jake was honest, forthright, and eager to please us in putting together a deal. We'd had a bad experience with Peterson Toyota so we were very pleased with Jake and his style. Everyone has always been super nice. I do want to mention how pleasant Tonya is in the front area.

"Wasn't planning on buying a car, but did!"

We had the pleasure of working with Tony Ramos. Right away I explained that we were just looking today! Tony was NEVER pushy, but definitely showed us everything we wanted to look at. He was very knowledgeable about all the cars he showed us. He went out of his way to find us "the perfect car!" When he brought it out, my heart was sold! Way to go, Tony!

Happy car buying

This was the best car buying experience I have had in the last 50 years. The entire staff did there best to give us want we wanted.

The best customer service

We looked at so many different dealerships, Tony Ramos our sales person at Peterson Lexus, went above and beyond for us, even on his day off! He was so friendly and did not pressure us in anyway, which several other dealerships did. Everyone we dealt with was so nice and helpful, the waiting room is so very comfortable and the lobby is beautiful. We received a very reasonable price for a gently used SUV and all the above is why we rate this dealership so highly.

Keith Knows His Stuff!

We were recently exploring a few different quality SUVs and visited Peterson Lexus a number of times over a span of two weeks. We met Keith Jensen at the dealership early one morning as we browsed the lot. Keith showed us a number of available Lexus RXs and GXs while thoroughly describing various details of each model. Keith's insights and knowledge of theses vehicles was not only impressive but explained in ways to help us make what turned out to be a very difficult decision but one that we were able to confidently make. Keith answered every question we threw at him with expertise and his easy going manner. Ultimately, he helped guide us through our purchase without pressure. Overall great experience!

Great experience

we live in Oregon, and after difficult experiences at Lexus in Oregon, we were looking online and found the car we were looking for at Peterson's..we contacted Jake and he provided all the information we asked for, and was very helpful and a joy to deal with. We drove over, and to our surprise, every bit of information was true, the Peterson team is amazing and we would gladly (and have) told everyone we know about the cheerful, honest, and helpful people at Petersons Lexus in Boise, especially Jake McArthur! Thank you Jake.

Zach and Brandon dude it again.

My wife and I were looking to trade in our 2 lexus for one lexus and these guys went above and beyond to make that happen. They pulled some amazing strings to make the payment where we wanted and to give us a fantastic vehicle. Like always Zach is an amazing sales professional. Brandon is a great manager that really cares and understands. The whole Peterson family is amazing and that is why we only buy our vehicles at Peterson.

Tony Ramos

Tony did a EXCELLENT job ,the guy that originally was suppose to show me a car didn't show up to help me with my new purchase. Also on the same day Tony also sold my daughter an son in a law a beautiful four runner we both are very very happy with our purchases.... so may i just refer all of you to Tony Ramos hes your man a very very honest guy! Thanks Tony ! Steffanie Harral

Fast and Competent

Keith was very pleasant to work with and was able to move the buying process along quickly for us. He went out of his way to help us. Peterson Lexus was able to bring the car in from SLC quickly and get it serviced quickly for us.

Peterson Lexus is Top Notch.

Just bought my sixth car from Peterson Lexus and I couldn't be happier with the service I received and the quality of the cars. Brent Palmatier has always treated me with respect and the utmost courtesy. It is why I keep coming back after all these years (my first Peterson car was in 1999!).

A great experience at Peterson Lexus!

We drove 850 miles to get a preowned AWD Lexus. Even though it was the last day of the year and everyone was terribly busy we were treated as if we were the only customer.

Knowledgeable, Professional, Efficient!

This is the second Lexus I've purchased from Peterson Lexus and both purchases were smooth and efficient. My salesman, Keith was very responsive, knowledgeable, and even delivered my car to North Salt Lake.

Bad Experience!!!!

I am very unhappy with my experience buying a certified pre-owned Lexus from Lyle Pearson. Once the sale was handed off to the finance guy is where the issues started to surface. Please be advised they will use every sort of dirty sales tactic to get more money from you after you agree to buy the car. Whether it be trying to increase the APR on your loan without telling you, or changing the terms of what was agreed upon to trying to get you to buy GAP insurance on a used car. If you do decide to buy from the company, I would advise you to read all the fine print and be very specific with any requests.

A great buying experience

Very personable and efficient. I got a great car and a great experience. Keith knows his cars and how to make the buying process move quickly.

Worked hard to make a sale!

I had a bad experience at another dealership. I found my vehicle on line and called Peterson's. I explained my bad experience, and they worked with me very well. Got a great price on my vehicle. I drove for nearly 6 hours to see the vehicle, test drove it, and completed the deal. Amber, Brandon, and Anthony were great to work with. Got the vehicle home (another 6 hour drive) and started going through it. I couldn't find the factory code for the door key pad. I've sent two emails and haven't had a response othere than "I'll get back to you". I feel like they got my money so now I'm just a memory. Still waiting for a response.

Terrific experience

My husband and I had an excellent experience with Peterson Lexus. The staff was knowledgeable about there products they were more than kind and courteous to us and to each other . They really worked hard to meet our needs and were extremely patient in explaining all features of our new purchase. Thanks so much guys!

Dead Car 2 Weeks After Purchase

We bought a used 2013 Toyota from Peterson Lexus. We parked it for two weeks in our garage and when we tried to start it, it was dead. We had a great sales experience, so when I felt like our problem would be easily solved by calling our saleswoman. But, the Lexus and Toyota sides passed me off. They convinced me to take it in for a possible warranty issue, then charged us for a new battery and a service fee. If their pre-owned guarantee doesn't mean that I can drive the car the next time I want to use it, then it's meaningless.

Excellent experience

After having visited a number of dealerships looking for just the right SUV, we tired of the traditional "hard-sell sales pitches" and kept looking. Since the Lexus RX 350 was on our list of possibles, we stopped at Peterson Lexus in Boise. Our salesperson was Tiffany Nebeker, a congenial, knowledgable representative, who showed us several options. She explained the purchase process and answered all questions very satisfactorily. Negotiations were generous and fair, and we ended up leaving with the car we wanted. We are very happy with the entire process, and recommend Tiffany for her knowledge and skills.

Eddie was very patient in helping me decide what I wanted.

Eddie met us on the lot at 11 am and directed us to the cars that matched our criteria. After a thorough search and a few test drives, we left without a car and without feeling pressure to buy. (I needed to compare cars and deals with other dealers.) After six hours of comparing, we returned to Eddie at Peterson Lexus because of the respectful way he treated us and the selection available. We drove off the lot a few hours later with the car I wanted. Ben Rogers was very helpful in the finance department also. Thanks guys!

Credit Scam

I got scammed by these guys! I thought I could trust them, but they lied straight to my face!! They ran my credit after they found out I bought a car from a different dealership!!!Next time I buy a car, if its a Lexus, I would rather drive across the country rather than buy from these guys....I will never give them my business, BEWARE...

Keith and Zach were a fantastic team!

Keith and Zach both worked together to make the experience of purchasing my 1st new Lexus a great one to remember! They were very proactive and efficient. They provided a very thorough run down of the process and they were very knowledgeable about Lexus's and what they have to offer. I am very grateful for their hard work and dedication to ensuring that the right car was chosen for me. Thank you Peterson Lexus of Boise!-Alyssa and Wes

Ben Rogers took upon himself to deliver my new Toyota...

Ben Rogers took upon himself to deliver my new Toyota Pickup to my residence in Idaho City. I was extremely pleased with Ben in all matters and he should have a Rating of Excellence in all categories.Brad NashIdaho City, ID

My wife and I worked with Wes Rice over a period of...

My wife and I worked with Wes Rice over a period of months and were so very impressed with his knowledge, with his patience, with his follow through, and with his easy-going and very friendly and sincere attitude. Buying a car has never been a particularly enjoyable experience... But working with Wes has been a hoot! Fun, easy, and a thoroughly satisfying experience! My wife and I heartily endorse and recommend Wes Rice and the Peterson Lexus team! Thanks!Cheri and Kevin

Jake McArthur was an excellent sales associate. He did...

Jake McArthur was an excellent sales associate. He did not "push" me but "helped" me to select correct vehicle. I will definitely talk to him for all my auto purchases.

We were looking to trade in our truck and purchase...

We were looking to trade in our truck and purchase something with better gas mileage. We ended up getting a Lexus hybrid and couldn't be happier. Ben Rodgers was incredibly knowledgable about the car, its features and answered our questions thoroughly. His service approach was impeccable and it was a great experience working with him especially but also the entire Lexus department. Ben spent time helping me set up the Bluetooth, seating and other custom aspects of the car and made himself available for further help. We appreciate what an easy, positive experience it was to purchase a new vehicle. I would heartedly recommend this to my friends and family.

This was the easiest and most pleasant car purchase I...

This was the easiest and most pleasant car purchase I ever made as it was all arranged, after internet contact, over the phone. All I had to do was come down and test drive the Lexus 200h. Everyone was extremely helpful and friendly.

My Lexus turned twenty this year, so I decided to buy a...

My Lexus turned twenty this year, so I decided to buy a new one. After researching my options online, I turned to Wes Rice at Peterson Lexus in Boise. He treated me fairly, gave me a great price, and was very helpful showing and explaining to me how everything worked. I definitely went to the right place!

Our car-buying experience was great at Peterson Lexus....

Our car-buying experience was great at Peterson Lexus. Our sales consultant, Jake McArthur was extremely knowledgeable about the car and all its features. He also moved us through the process very quickly which can typically take a very long time. Jake gave us his cell phone number and has been very responsive to any follow up questions we have had. I would definitely recommend this dealership and ask for Jake!

Last Monday, we came into Lexus to find out our options...

Last Monday, we came into Lexus to find out our options on either purchasing outright our lease of a 2009 RX350 or trade for a new one. After working with Jake McArthur, we are very happy to say that he was very helpful in reviewing all options. We did lease a new 2013 RX350 and are delighted with our choice. Jake is very knowledgeable about Lexus and is truly an asset to your dealership.Bill & Cathy Schmidt

Newly was very helpful and spent a lot of time finding us...

Newly was very helpful and spent a lot of time finding us what we wanted in a new pu. He worked with us onour trade in which really helped.

Gary Sheffield at Peterson lexus always goes out of his...

Gary Sheffield at Peterson lexus always goes out of his way to make my lexus service experience the best. he always provides a "loaner" which gives me an opportuity to try the latest lexus vehicles. He also goes out of his way to provide additional cost saving discounts that are normally not available by mail. Gary truly makes the lexus service experience "top-notch" service. I am happy to refer lexus and gary on to other customers.

Wes Rice provided excellent customer service in helping...

Wes Rice provided excellent customer service in helping me to find a teriffic new vehicle!I will definitely recommend both Peterson Motors and Wes Rice to my friends!

Tiffany was an excellent service writer. She kept me...

Tiffany was an excellent service writer. She kept me informed of progress, advised if additional service or parts were required. I was given a loaner vehicle while my 90,000 mile service was completed - suprisingly convenient! Although dealer shop rates can be higher than other shops, I have faith that Peterson will do the job right the first time. It is where I will go for all service on my 2005 Lexus GX 470.My service advisor was Tiffany Nebeeker and my repair order was 110670.

Tiffany was amazing. She and the mechanics answered ALL...

Tiffany was amazing. She and the mechanics answered ALL of my questions, no matter how small. She was even willing to get on the ground and show me how to remove my spare tire.I had to have 3 of the 4 recalls worked on with my car, and that meant having to keep my car for a few days. I live 3 hours away and was not available until the following weekend to return to Boise. I was given a nice loaner to take home for the week, not hassle.I LOVE LeXus and will never look for another car when the time comes for another vehicle, it will be another LEXUS.Thank you!Dawn Schiller

Visit a result of recall and oil change. They were able...

Visit a result of recall and oil change. They were able to accommodate me on very short notice and everything was done exactly as described. Good job to everyone. The only possible constructive feedback might be the waiting room. The cushions are stained and a bit disgusting. They need to be cleaned or re-covered if the stains can't be removed. There were very few to sit on that looked relatively clean.

Peterson Motors has been our dealer for over 30 years...

Peterson Motors has been our dealer for over 30 years with different makes and models of cars. The service there is always impeccable and the personnel helpful and knowledgeable. I'm always offered the use of car while mine is being worked on and the drivers who pick up and deliver me are terrific.

Called for an appointment and was able to get in quite...

Called for an appointment and was able to get in quite soon and fit my schedule. Reception was excellent, they knew I was coming and were ready. Personnel very gracious and helpful. Job well done in the expected time frame. Great experience at the dealership.

SERVICE WAS EXCELLENT AS IS THE CAR (3S300). SERVICE #...

SERVICE WAS EXCELLENT AS IS THE CAR (3S300). SERVICE # 109989. THIS IS ABSOLUTELY THE BEST CAR I HAVE EVER OWNED. I HAVE OWNED BUICKS, AUDIS, CADILLACS, FORDS, CHEVIES,MGS,VOLKSWAGONS AND THE LEXUS IS THE BEST OF ALL.

Good overall experience. Everyone was kind and...

Good overall experience. Everyone was kind and courteous. Service was done in a timely manner. The price was fair and I will certainly bring my Lexus back to Peterson Auto Group of Boise.

I took my Lexus to Peterson Auto for a 60,000 mile...

I took my Lexus to Peterson Auto for a 60,000 mile checkup. Gary recommended items that were reasonable for the mileage. While the car was being worked on I was furnished a very fine loaner car so we could conduct business while our car was being worked on. I was very pleased with the experience.

Approx. 1 month ago, I purchased a used 2008 Lexus 350RX....

Approx. 1 month ago, I purchased a used 2008 Lexus 350RX. This was the second time I had to bring the car in. The first time was for the car battery. This time the warning light for the tires was on. It turned out that one of the sensors went out in the tire. Tiffany approached me and told me that they would fix this No Charge. Tiffany then offered me a loaner car in order to minimize the impact of the inconvenience to me and my children on a Saturday. The car was fixed the same day. Washed and ready to drive. I enjoyed working with Tiffany, she was friendly, fair, and provided excellent customer service by doing the RIGHT thing the for the customer.

Peterson Lexus has been great with us Every time we go...

Peterson Lexus has been great with us Every time we go there nothing but the best I would recommend it to anyone Fast and friendly.

I bought a used Lexus IS 250 and the front brakes were...

I bought a used Lexus IS 250 and the front brakes were leaving a lot of brake dust. My husband took it to service about it and Tiffany said it was normal. He spoke with another Lexus employee and they recommended bringing it back to service and speaking with the manager. They replaced them with better brake pads that have low dust factor. They are working great now!! Very happy with my car!Repair order invoice#109804

Gary is very friendly, courteous, and mindful of your...

Gary is very friendly, courteous, and mindful of your time. The routine service was done correctly, and they even washed my car. The customer lounge is very comfortable, but I wish they had a better selection of magazines to read.

RO# 109613 Tiffany has been great. She is courteous,...

RO# 109613 Tiffany has been great. She is courteous, and most helpful in answering all my questions. She is a great asset to the Peterson Lexus Service dept.

Superior quality and service,always curtious and...

Superior quality and service,always curtious and friendly. I have always had nothing but positive experiences with Peterson Lexus and fully trust their services. RO#109644

I took our car in for the 5000 mile service. When I...

I took our car in for the 5000 mile service. When I arrived, Gary let me know that there were 2 recalls/updates that needed to be done. He checked to see how much time that would add to the visit, and gave me the option of returning another day for those to be taken care of or I could take a loaner car to take care of some errands, and they could do everything at the one visit. I opted for the loaner, and was pleased with my service visit that day. Everything was great!Order # 109433

Very friendly and helpful staff. Enjoy going in to have...

Very friendly and helpful staff. Enjoy going in to have my car worked on. they make the experience enjoyable. quick in and out so you can get on with your day. I would go no where else to have my vehicle serviced or purchase of a new vehicle! Thank you Peterson Lexus Staff you are what makes your dealership amazing!!!

As always, Peterson Lexus completed my service in a...

As always, Peterson Lexus completed my service in a prompt and efficient manner....and was kind enough to clean my SUV inside and out! Thanks.

Peterson Lexus has always been an excellent place to do...

Peterson Lexus has always been an excellent place to do business. They are efficient, courteous, professional, and very good technically. I would highly recommend using them.

Service was prompt and completed as promised and as...

Service was prompt and completed as promised and as usual. Nice that they wash your vehicle and rotate the tires when getting a LOF. Nice to have WiFi available in the waiting area.

I have used Peterson auto dealers for repairs several...

I have used Peterson auto dealers for repairs several times and I highly recommend them. Gary was the agent who helped me both times and he is kind, honest and professional. He is a straight shooter that will take care of you and not clean out our wallet.Thanks Gary!!

Repair Order # 109261. I discussed what needed to be...

Repair Order # 109261. I discussed what needed to be done with gary, he also checked for recall repairs of which there were two. Everthing that was discussed was completed. In addition to this a water pump leak was detected and repaired at the same time. The shuttle service was convient. This was a good experience and I will return for the next service.

New people at the service desk were very friendly. Took...

New people at the service desk were very friendly. Took time to introduce me to everyone. Were able to get a new bulb over from another location at the last minute to fix a headlamp. Thought I would have to come back. Cleaned the car and had me out in a reasonable time.My order number was 109204

I came in with a dead battery which is extremely...

I came in with a dead battery which is extremely inconvenient. Gary Sheffield assisted me. He was caring and sympathetic to my situation. He made it a priority to assist me and back on the road. I would definitely recommend this advisor and dealership.

Great service as always. Gary was very professional and...

Great service as always. Gary was very professional and friendly. Outcome of actual service was spot on. Always a pleasure taking my vehicle in for service.

The Lexus service dept has never let me down Traci has...

The Lexus service dept has never let me down Traci has always find a way for my car to get maintenance even is short notice kudos to the mechanics too

The customers are treated with kindness and respect. My...

The customers are treated with kindness and respect. My 90,000 mile service was explained very well and in much detail. The work was done on time and the car was returned to me cleaner and in better shape than when I left it. The loaner car was fantastic. The only problem I have is that the price seemed excessively high.

I've now purchased or leased 5 vehicles from Peterson...

I've now purchased or leased 5 vehicles from Peterson over the past 10 years. I've always been very impressed with the service levels, the people, and the overall experience. Gary Sheffield from the Lexus Service Group was fantastic and very knowledgable. I appreciate Peterson and their professionalism.

I took our Lexus in for its 90,000 mile check up and it...

I took our Lexus in for its 90,000 mile check up and it took several hours so I was provided a loaner car - a beautiful new, Lexus hybrid! It was fun to drive. Even though we cannot have all our service done at Petersons because we live 300 miles from Boise, the several times we have had service there, it has been excellent.

Traci is very easy to work with and is very...

Traci is very easy to work with and is very accommodating.I like the way they keep me informed on the condition of my Lexus and the service required. Their work has beeen very good and they are aways very professional.

My experience with the service department has been very...

My experience with the service department has been very positive. I went in for an oil change and a minor issue. Gary made sure everything was taken care of personally.Very helpful and courteous. Thanks.

Peterson Lexus has always been fantastic to work this and...

Peterson Lexus has always been fantastic to work this and this past experience was no exception! Their level of customer service is one of the best, right next to Nordstrom! I would never consider going any where else to service or buy my cars.

Gary was a pleasure to work with. He made sure I knew...

Gary was a pleasure to work with. He made sure I knew what was going to take place during my visit and an estimate of time while I waited. Great service!!

Courteous, prompt, responded to all concerns. This was...

Courteous, prompt, responded to all concerns. This was our first example of the care and concern of the area Lexus service. I don't have adequate words to express how mush the service is appreciated.

I just bought my 5th Lexus on Saturday from Peterson. The...

I just bought my 5th Lexus on Saturday from Peterson. The #1 reason is Tracy (Lexus Service) and the entire Service Dept. She makes every visit super easy and issue free. Thank you, Tracy. The entire group are accomodating, friendly and I honestly feel as though I am visiting friends. Thank you all.

This visit on May 10, 2012 to Peterson Lexus was perhaps...

This visit on May 10, 2012 to Peterson Lexus was perhaps the 5th since buying my Lexus RX450h, all for routine service. As usual, the service was done promptly, very well and with cheer. Well done! And Zach Butler recognized me from behind, in a sitting position and lent his considerable personality to the proceedings.

The entire staff at Peterson Lexus are friendly, helpful...

The entire staff at Peterson Lexus are friendly, helpful and make me feel valued. The regular service waiting room was crowded so Traci sent me to the Lexus wait room...who knew?! RO # 108162.

This was 120k service, so the cost was high; but, Gary...

This was 120k service, so the cost was high; but, Gary gave me a discount, which helped. They gave me a loaner car, and everything went according to plan.

Friendly, helpful, aware of your time. Waiting room is...

Friendly, helpful, aware of your time. Waiting room is clean, courtesy shuttle is a nice benefit. The courtesy car is also very convenient when you are busy.

Traci Recla was terrific to work with. Helpful,...

Traci Recla was terrific to work with. Helpful, efficient, friendly, informative. I highly recommend Petersen Lexus both for sales and service. In a word, it was a pleasant experience

We have purchased a number of vehicles from Peterson's. ...

We have purchased a number of vehicles from Peterson's. We are pleased with the sales and service staff--always eager to help and friendly.

I got a new lexus in September of 1991 before Mark...

I got a new lexus in September of 1991 before Mark Peterson had the franchise and have had all my service work done there since. I put 246,000 miles on my LS400 before selling it and I still see it in town now and then so I know it is still running and I know that Peterson Motors was a big part of that. I got my wife an RX330 and Peterson has done a great job with that also. The last Repair Order(#107447) was a recall item and they even covered my fuel to drive down from Ketchum. They also gave me a Recommended Treatment Plan to keep up with the proper service needs. Thank you Gary Sheffield and Peterson Lexus.

Traci is always ready to go way beyond to help with all...

Traci is always ready to go way beyond to help with all my "silly" questions. She calls with updates and advises me on what is bes for me and my car. Thank you, Traci!!!!

Delightful experience. Traci is great and its the first...

Delightful experience. Traci is great and its the first time I have not minded paying 10 hundred dollars for repair and been entertained. I could go on and on.

Service was great. Disappointed that Lexus has the 2010...

Service was great. Disappointed that Lexus has the 2010 tire pressure sensors set up to require a computer reset with tire change. Traci was great.

We have been dealing with Peterson Lexus for...

We have been dealing with Peterson Lexus for approximately 8 years. This is the second Lexus that we have purchased from them. We use this dealership for all servicing both cars as we have found them to be most pleasant and reliable. Traci Tecla has been the Service Advisor for the majority of our visits and is always most helpful, friendly and knowledgeable. Repair Order #107917

I first called to see if I could use a Toyota coupon for...

I first called to see if I could use a Toyota coupon for a brake repair and was assured something could be worked out. While checking in my car, Gary explained what to expect and the approximate cost. I also asked if he could reattach my original wiper blades and change the rubber as the aftermarket ones my husband had installed were not working as well. Gary promised to call with a status report and did (on both my home and cell). I was advised when to pick up my car. It was ready when promised and the price was even better than I expected because Gary had applied the coupon discount even though it was not specifically for Lexus models.

Traci is always very helpful and always takes care of my...

Traci is always very helpful and always takes care of my needs. She is very knowledgeable and is an expert at was she does. I will always be a repeat customer.

Service was great. One service advisor was out Ill, so...

Service was great. One service advisor was out Ill, so things were a little slow this day. Had trouble getting someone to answer phone. Great place to do service.

We have been going here to Peterson's for over 40 years...

We have been going here to Peterson's for over 40 years and have always been satisfied with our experiences there! Never had any problems.

Bought Lexus a couple of years ago - this service was for...

Bought Lexus a couple of years ago - this service was for two recalls issued by Lexus. Only concern is that I called in February to request service and was told I would be called back when the parts were available. No call back ever occurred. I called on April 5 and was scheduled for service the next day. Apologies for not calling me back were immediately provided.

The last 2 times I've had my Lexus RX400h in for service...

The last 2 times I've had my Lexus RX400h in for service - the service was NOT up to par. The first time it was for it's 25,000 mile oil change. The service person marked off that they checked everything, but a couple days later, while at my tire store the mechanic noticed that one of the struts was "wet". The tire place suggested I take it back to the dealer as it might still be under warranty.So, I had to take it back to Peterson's again. The mechanic said it was "wet" and was under warranty and replaced it. I feel it should have been caught the first time.Then this Wed, Apr 4 I took it in for an inspection because my warranty was running out. They discovered it needed a new water pump. It was scheduled to be installed the next day (Thursday). I took it in Wednesday night and left it to be worked on Thursday. When I picked it up and drove it off the lot the check engine light was on. I had to take it back. According to the mechanic they knocked the timing belt off when they replaced the water pump.Let me say that Traci Recla has been very nice through out the whole ordeal, but I expected more from the Lexus Dealership. I could take it other places which wouldn't cost as much, but thought that the dealership would take better care of my car. Based on my past 2 experiences, this does not appear to be the case.Traci did give me a card for a free lube, oil, and filter change (which I assume would be good for my 30,000 mile check up. That was nice, but I'm still leary of the maintenance people.

Very friendly and helpful person Order # 107717 I went...

Very friendly and helpful person Order # 107717 I went in for a oil service andTraci looked up the Vin number and showed there was a recall on the 2005 RX330.She explained the time it would take to check for the recall item.

Traci has always been exceptional in customer service. I...

Traci has always been exceptional in customer service. I always enjoy talking to her on the phone and she always has a smile on her face when I am there.

This is our second Lexus and we have always returned both...

This is our second Lexus and we have always returned both to Petersons for service. The service advisors, both Traci Recla and Nick Hessing, have exceeded our expectations in every way. This is from a guy who previously wouldn't trust a girl to know all about his car!

Our service at Peterson Lexus has always been good. We...

Our service at Peterson Lexus has always been good. We were in for the 60,000 mile service on our Lexuc and Traci was very helpful, friendly and efficient. Our car was done in a reasonable time and it looked great when we picked it up.

Normal oil change and also recall. Got good service in...

Normal oil change and also recall. Got good service in .5-1 hour ahead of schedule tiven me when I checked in. I am a happy customer.

While dealing with Traci, we were treated very well. We...

While dealing with Traci, we were treated very well. We were given a loaner car so we wouldn't be out of transportation while we were having work done. They also looked into things that hadn't been properly fixed by an auto repair shop and we had paid for so we were able to get these things fixed the right way and our insurance covered it. I would recommend this service department because of friendly service, accurate diagosis of problems, and overall ease of the entire process.

Peterson Lexus of Boise is the BEST!!!! We bought our...

Peterson Lexus of Boise is the BEST!!!! We bought our Lexus there several years ago and have had only used their service for our Lexus. Traci is super friendly and I love going to see her and catching up with each other lives. I met her on one of our first visits while getting Lexi's oil changed, tires rotated, etc. We are always pleased with the service on our car and customer service we receive. A pleased customer, Marsha Frost

RO# 107406 Everything was done ontime they kept me...

RO# 107406 Everything was done ontime they kept me informed on all aspects of the work. Let me know what the thought needs to be done in the future. Very happy with everything will use them more often.Thanks Greg

This visit was great. The two previous visits, I was...

This visit was great. The two previous visits, I was disappointed that the complaint I had about a flapping noise under the hood was not fixed. They said it had been, but it wasn't. I Iive 150 miles away, so it is hard to bring it back.At those visits I also had an inoperable back seat belt which the said was fixed, but also wasn't and they ended up replacing it the following visit. Of course this was a big inconvenience as we have 2 kids.This visit was solely for a service and Traci was great. It was done very quickly, and washed quickly. I have given up asking to have the flapping noise repaired and will live with it.They had said they could see where the inner lining was not well attached, but apparently have been unable to fix it and I gave up asking.

Peterson has servicd my Lexus every 3000 miles or less...

Peterson has servicd my Lexus every 3000 miles or less and Traci has been my service advisor .Both has been concerned about my needs and has handled them professionally.Somtimes the cost seems excessive ,yet the work and customer service is outstanding

RO number 107359 Traci got my work done faster and for...

RO number 107359Traci got my work done faster and for less cost than originally ancitipated and washed my car to boot. I waited during my service and had somewhere to be so I really appreciated how quick they completed the work. Had a great experience.

Traci is complete and so efficient. She had the new...

Traci is complete and so efficient. She had the new loaner car ready when I arrived. :) Service was complete and ready when promised and my car was washed and ready to go. Thanks!

I have always had great service at Peterson Motor, I'm on...

I have always had great service at Peterson Motor, I'm on my third Lexus and will buy my next one at Peterson Lexus. Thank you

This was a safety recall notice service. Traci set up a...

This was a safety recall notice service. Traci set up a convenient appointment, provided a brand-new Lexus RX-350 loaner car, attended to the service job in the time promised; and had a clean car with a full tank of gas when promised. What more could one ask for?

Very professional dealership. All of the employees we...

Very professional dealership. All of the employees we have dealt with are great. The facility is clean and appears to operate in a very efficient manner. When we go in foe service they have a car for us to use which is very convenient as we are from out of town. We would highly recommend Peterson to any of our friends.

Always had super service on our Lexus. We always have...

Always had super service on our Lexus. We always have them do our service and repair work. Employees are always so very helpful and considerate. Alway satisified.

Service on GX470 was great. Peterson provided a brand...

Service on GX470 was great. Peterson provided a brand new loaner car, which most dealers do not even provide any more. Personalized service to the max!

Traci is always so friendly and helpful no matter what...

Traci is always so friendly and helpful no matter what the question or need. We just took our 2003 ES300 Lexus in for the 90,000 mile service and they gave us a car to use until the next day and the service was great. We have always had our service done at Peterson's and have had no problems. We had to call Traci back two days later as the starter went out and she got us in that day and it was replaced. She gave us another car for overnight! We feel secure in Peterson's service department and we give it a high rating. The repair order numbers are 106919 and 107024. John and Becky Tucker.

We went to this dealership for our 5000 mile service. we...

We went to this dealership for our 5000 mile service. we also bought our Lexus here. They have always treated us with courtesty and professional service. The did a great job on our windows, they look like new, and I have called to rquest the name of the product they used. We are very greatful to have this good service every time we go to Peterson dealership.

We purchased a 2003 RX300 from Petersen Lexus in 2008,...

We purchased a 2003 RX300 from Petersen Lexus in 2008, and opted for the supplemental warranty which was offered. After our car developed an engine knock, we took it in for analysis and were told that the engine was badly damaged, and would need to be replaced. Since the engine was a covered component of our supplemental warranty, we expected that it would be covered. However, the claims manager (who is not part of the Peterson Lexus dealership) said that because there was sludge in the engine, it would not be covered. We had been very careful with all of our service events (although they were not performed at the dealership, but at a third-party shop), so our service advisor Traci intervened on our behalf with Lexus. Lexus asked us to provide the records of service, and Traci was able to get them to repair it for free! I'll definitely be starting there for our next vehicle purchase!

The folks at Peterson are great to work with. They truly...

The folks at Peterson are great to work with. They truly care about me and my car's performance. I highly recommend them. They are punctual and thorough.PLEASE do not add me to any e-mail lists. I can't find an opt out button so consider this my opt out!

The service I received was very professional. Traci was...

The service I received was very professional. Traci was friendly and explained all of the services that were to be peformed and when the service was completed she gave me a run down on the condition of the tires, brakes, etc. My vehicle was ready about 20 minutes EARLIER than expected. The vehicle was also washed and vacuumed. The waiting room is clean and comfortable with free coffee, tea or cocoa.

My wife and I thoroughly appreciate taking our Lexus to...

My wife and I thoroughly appreciate taking our Lexus to Peterson Lexus for servicing ever since we bought the car from them. The service advisors have been extremely helpful in taking care of any problems (which have been few) we may have had with the car. We continue to enjoy this Lexus everytime we go for a ride.

RO#: 106972 Service Advisor: Traci Recla I called...

RO#: 106972Service Advisor: Traci Recla I called Traci when my RX300 ignition decided to quit working; the key wouldn't turn at all. Traci's response was let's get it right in and get it fixed, and she did! She was friendly, helpful, and knowledgeable. She got my car going again, and even for less money than the original estimate. I hate for my car to be in the shop, but Traci made me truly appreciate the service that Peterson Lexus offers! Over the years, I've visited this service department for all major repairs on my RX and Traci and her Lexus service team goes out of their way to make me feel welcome and appreciated as a customer. I'm never happy whn my car needs repairs, but Traci's expertise and friendliness makes visiting the service department almost a joyful experience. :)

Traci was great at followup in the initial scheduling of...

Traci was great at followup in the initial scheduling of the appointment. She kept me informed as to the status of the repair and the work was completed prior to her time estimate. Great Experience!

We had a recall on our 2004 RX330. Traci handled setting...

We had a recall on our 2004 RX330. Traci handled setting it up for us, as well as getting us a loaner to use while in their shop. She kept me apprised at the status of the recall work, and they also found a couple of minor things that needed attention so we had that done the same day. We picked up the SUV at the end of the day. I was pleased with how the gentleman explained the work and the results. We do need to take it back because one of the idiot lights is flashing, and my need to be repaired. It came on when I was driving it home from the shop. Still, I am pleased withe their work and also with how nice the RX330 looked when I picked it up...all clean and sparkly on the inside and out.

this is our second time dealing with peterson motor co....

this is our second time dealing with peterson motor co. both times had to do with recalls. traci was our service person she handeled everything very professonly including a loaner car and keeping us posted on the process of the work being done.

Our Lexus RX350 needed it's 30,000 mile service. I...

Our Lexus RX350 needed it's 30,000 mile service. I contacted Gary Sheffield and he made all the arrangements including a loaner vechicle all the work was done as agreed on time at the estimated price. Being from the Magic Valley and driving 140 miles it is important to get it right the first time and they did. Service Order #106967

I've been more than happy with the Peterson Lexus service...

I've been more than happy with the Peterson Lexus service department. I've always worked with Traci and now I ask for her every time I call. She is very knowledgeable and always answers all of my questions. I've also been in their parts department a couple of times and experienced the same high level of service. One of the guys even helped me with my rear wiper blade out in the parking lot one afternoon.

Thank you for the opportunity to comment on the excellent...

Thank you for the opportunity to comment on the excellent Warranty Service I received on January 23, 2012. Traci Recla (9164) is the Service Advisor who worked with me. This is not the first warranty issue or safety recall advisement Traci has helped me with. I have also worked with Nick, who demonstrated the same level of professionalism, courtesy, care and concern for myself and my vehicle.The service performed during this visit was to reseal the leaking front timing cover. Traci made phone calls on my behalf (to warranty services office), coordinated with the inspector, and got my vehicle fixed by her professional repair staff in a very timely manner.The kind of "institutional" knowledge, attention to detail, and competent, confident actions taken by Mrs. Recla should be acknowledged and rewarded! Thank you Traci!If you have any questions, please feel free to call me at (208) 288-1102.Rebecca BrittonCustomer # 117866(Order #106758)

RO# 106662 The staff is extremely friendly, and willing...

RO# 106662The staff is extremely friendly, and willing to help with any situation.The loaner program has saved me a lot of trouble. Thank you. A very Happy LEXUS LS460 owner

We took our Lexus in for a recall. Great experience. Just...

We took our Lexus in for a recall. Great experience. Just waited an hour. Enjoyed hot chocolate and popcorn while watching the Senior Bowl. Gary was very friendly and helpful. Thanks for washing the muddy kitty prints off and even vacumning my car! Overall great experience.

My husband and I have purchased three cars from Peterson...

My husband and I have purchased three cars from Peterson Motors and every transaction has been very professional and with great customer service -- including the maintenance of our vehicles. You often hear about the dealerships being more expensive than a locally-owned repair shop. I've found just the opposite with Peterson. They're very reasonably priced, have convenient service hours and always wash my car afterward!Most recently, I took my car in for the regular 5,000 mile service and the repair was a little more than I expected -- not due to something they did, but because a mouse had taken up residence in one of my car's filters. They got everything fixed quickly and I was on my way, without any "extra" passengers. Thanks to all!

I have been coming to Peterson for years to purchase...

I have been coming to Peterson for years to purchase vehicles and to have them serviced. I can not say enough about how Traci treats the customers.She is very friendly and outgoing. She always answers my questions and keeps me well informed if there is something different than what we talked about. I am not sure where she learned "customer service" but she excells at it.

I had my 25,000 oil change and tire rotation done. They...

I had my 25,000 oil change and tire rotation done. They replaced my battery and fixed my dead high beams. They said I needed an allignment.I took it to my tire dealer the next day, who found I needed a new strut as one of mine was "wet". So I had to call the dealer and bring it back another day to have them replace the strut. They said on their checklist that they checked it, but obviously they didn't, so I had to make another trip to the dealer.Other than than, everyone was very nice.

Traci was incredible. She really went out of her way to...

Traci was incredible. She really went out of her way to help me and was genuinely friendly. I'm a little surprised at the small waiting area for Lexus owners. I'm used to Bellevue WA grand facility but this will not prevent me from visiting Peterson's in Boise.

We live in Jackson, WY and have had our Lexus serviced...

We live in Jackson, WY and have had our Lexus serviced twice at Peterson Lexus. We have had excellent service both times and Traci was great to work with. Because we are from out of town, it is important to us that our service work is scheduled and completed on time, and the Petersen staff delivered.

Peterson Lexus is outstanding! I bought my Lexus brand...

Peterson Lexus is outstanding! I bought my Lexus brand new from them and live in the Magic Valley. I drive all the way to Boise to get my car serviced just because Peterson's is so friendly, helpful and gets the job done right. When you call to make a service appointment both Nick and Traci have been very helpful and concerned about me the customer. I will definitely continue to give Peterson Lexus my business in the future and other people should too. Traci and Nick seem to know what they are doing when it comes to the customers needs and your vehicles needs. It is so nice to go to a place where people get you taken care of quickly and efficiently. It is very convenient for me that they reserve me a loaner car and when I pull in I sign the work order they pull in my loaner car and off I go. From all aspects of Peterson's sales, parts, and service I have always been treated right. Keep up the good work guys!

Peterson Lexus Service Department in Boise, ID is...

Peterson Lexus Service Department in Boise, ID is exemplary. Traci Recla is a knowledgeable, thorough, customer-oriented Service Advisor. Whenever I have a special request for service, Traci 'makes it happen' and the quality of the work is excellent. If you live in the Treasure Valley; or, you are passing thru and your Lexus requires servicing, I strongly urge you to contact Peterson Lexus and ask to speak with Traci.

When I call for an appointment for service, I always get...

When I call for an appointment for service, I always get in right away. The customer service is great, I just drive in and within a few minutes I have my car checked in and a loan vehicle ready to take out. Recently, I made an appointment for my regular oil change and in addition needed a new battery. I made the appointment for a time that was convenient for me the following week. Then my battery wouldn't start and we had to jump it, so we decided I better get a new battery sooner than the other service. So we called and they got me in the next day.

I find the service department easy to work with and to...

I find the service department easy to work with and to have a high quality of workmanship. I know when I drop my car off that i do not have to worry about getting it back correctly. The work has always been done correctly the first time. It is great that this dealership is also locally owned and operated.