Peoria Ford

3.5
Overall Rating

Customer Service: 3.5 Buying Process: 2.9 Quality Of Repair: 3.1 Overall Facilities: 3.7 Quality Of Work: 3.7 Friendliness: 3.7 Pricing: 3.7 Overall Experience: 3.5


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Service Department Management Are Crooks

1
Andrewrrr on 11/29/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The sales team is phenomenal unfortunately the service department are crooks and incompetent. Repairs aren't fixed right the first time and aren't warranted and covered after completed. You will be told it's a different problem or its out of warranty. Very disappointing that this dealer can provide such great customer service when selling you your vehicle but fall so short when servicing it. Go elsewhere for repairs folks.


NEEDED A GREAT DEAL AND I GOT ONE!

5
Rod O'Dell on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a small business and we depend on our vehicles. I needed to trade in two of my vehicles for one new truck. Tyler & Matt were fantastic and not only put me in a new Platinum F-150 4X4 with all the bells & whistles, but took in both my trade vehicles and saved me $400.00 a month from my two previous payments. I have owned several trucks over the years of all makes and I have to say, this Ford Truck is the best truck I have ever driven! I Love the Truck and working with Matt & Tyler! Peoria Ford will retain all of my personal and company business from now on. It was a pleasure to find that they are customer service oriented as even Pat Hickey the owner and other managers approached me and introduced themselves and thanked me for my business. That is truly customer service! Thanks to all of you at Peoria Ford for making my experience a pleasant one and selling me my beautiful truck with no hassle at a fantastic price! Rod O'Dell / Glendale, AZ.


Great dealership

5
Tomaza1 on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time I a river Blake, Eric, and Joey made sure all my needs were meet. They went above and beyond to see to it I had the truck of my dreams.


Staff from sales to finance were great. pleasant experience

4.8
new xlt owner on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 4.0 Overall Experience: 5.0

The staff was straight forward and answered all my questions. They were helpful through out the whole process. No heavy handed double talk sales, asked what we were looking for and showed us various way to achieve it within our budget.


Car Repair

1.2
taken-advantaged woman on 11/14/2016

Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

So extremely disgusted by the Service I received on my car repair. I did not know Ford uses ZIP TIES to fix problems!!! That is what I have in my car now. A piece broke and instead of replacing it, they used a ZIP TIE. Seriously! I paid almost $600 for my repair and this is how I am treated. So disappointed and disgusted!


Not even a call back

1
Dtownmc on 11/03/2016

Customer Service: 1.0 Buying Process: 1.0

Didn't even try to respond to my inquiry. Waste of time


Just what I expected

5
Julie N on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had started to research and test drive the car I intended to buy about 1 year ago. I had been speaking with the folks at Peoria Ford who were more than kind.I knew I wanted a Ford Fusion. I had spent some time at a dealership here in Chandler, who just couldn't work the deal I wanted. I decided to make the 55 mile drive to Peoria Ford. When I arrived I was greeted by an amazing saleslady, Tessie. She was very compassionate, kind and patient as she needed to look through an ample inventory of Ford Fusions at her dealership.We had laughs and jokes throughout the experience as we test drove several cars. She was most patient when it came to the financing, and in the end, I was thrilled to get the key fob to my new Ford Fusion! Thanks to EVERYONE, especially Tessie for my new Ford Fusion!!Julie


Great deal despite bad credit

4.3
David Harris on 10/30/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Tom Milton got me into a nice truck with a small down payment and easy monthly payments despite my weak credit score. Peoria git me into a ride im proud to drive.


Scam artist

1
Jim on 10/21/2016

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went to buy a new truck was told what my trade in value was and agreed. Me and wife was there for hours waiting for paper work to be done when finally came to table to sign I notice the dealer discount wasn't what advertised asked why was told we gave you more that trade was worth so they took off the discount. Said I was not happy about being deceived then was told manager hopes I don't but new truck cause there losing money on deal. Very dishonest sales department and all I heard was how they were losing money on the deal I said I'll save them there business and walked away . No Deal!


Peoria Ford 2017 Expedition

5
Melliott on 10/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience makes me want to buy a new car every year this is my 5th purchase from Peoria FordThey have always treated me with respectAnd kindness, Kudos to the Service Department also!


Absolutely Amazing Customer Service!!!!

5
A. Rogers on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm so pleased with my new Expedition and the absolutely amazing customer service. I have been shopping for a 2016 Explorer for a few months now. My best friend listens to 104.7 and he stated that he hears that Peoria Ford will beat any written deal by $500.00. Because I live out of state, I placed a online inquiry. Within 5 minutes, they called and emailed me. Very creative and impressive! Even thought they couldn't give me a sold price for my trade until I brought it in, (they deserve to inspect the condition). However, they did give me a low and high number. Once I arrived at the dealership, I was greeted promptly. As I stated prior I was looking for an Explorer. Peoria Ford has so many vehicles to choose from. Our sales professional was so patient, and I asked if I could test drive the Expedition. I fell in love..... It wasn't even the color I was looking for. But I fell in love, it's the perfect vehicle. This vehicle is the best gift to myself. I work so hard, that I deserved this. I now love the color too! He gave me smart watch for just doing the test drive. Yay!!!! Finance, was very detailed with warranty information and disclosed everything. The finance guy was very professional and built repor to ensure he offered what options applied to me. That was very appericated, our time is very valuable. To top it off the experience, Delievery ladies. This group was fun, educational, full of excitement. The girls took a photo for a calendar gift. The gal had me jump for joy and my husband even got into the photo. Can't wait to see it! The girls took their time to show me hands on how to operate the sync system, paired our phones, customized our door keyless entry code, along with all the equipment that was equipped in my new toy. I've never experienced anything like this. All other dealerships just show you how to use the wipers and lights.To everyone at Peoria Ford, keep it up! This was worth the trip to Peoria, AZ....


Love Peoria Ford

5
Melliott31 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started my search on their online site. Found what interested me. Put my phone number in and within 5 minutes I had a call from Charley Eagle. I only live like .7 miles away. My SUV was there for me to see. I feel I got a great deal, was treated with respect and great courtesy. My trade in was fabulous price. Everyone here does their job quickly and it shows by the number of other Patrons in there on a Tuesday afternoon purchasing vehicles. I always will be a Peoria Ford customer.


DON'T DO BUSINESS WITH PEORIA FORD

1
DONNA BUTERA on 10/18/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Both their Service Department and their Sales Department screwed us. 1. We purchased a new engine from them for around $9000 to be installed in our 2010 Ford and they used parts from our old engine rather than new ones. This caused an oil leak almost immediately and they charged us over $400 more to fix it. Unethical....2. When the oil leak presented, we also noted to them that there was a bearing grinding in the front end. They told us it was the tires and they rotated them and returned the vehicle to us with a "good as new" bs line. Last week, while driving, the bearing siezed up and threw the vehicle off the road nearly killing two of our employees. We had it towed to the closest Ford dealer and they informed us that the front bearing was bad and it had now damaged the brake system. $1300 plus more in repairs due to the negligence of Peoria Ford. All they had to do was pull the wheel and they could have prevented this near fatal accident. They are refusing to pay for the damage that was caused due to their inability to diagnose even with the customer pointing it out to them. Unbelievable.3. Between incident 1 and 2, we purchased a pre-owned vehicle from them and paid with a cashier's check from our leasing company. We had no need for their financing, bs warranty or anything else. The day following the purchase I was informed by credit monitoring that my credit had received a "hard inquiry" from Peoria Ford. AT NO TIME DID WE NEED TO HAVE A CREDIT REPORT PULLED!!!!! They told us the form we were signing was registration related. I have no doubt that this credit pull was to qualify us for their worthless extended warranty even though we had made it abundantly clear we were not interested in anything. Criminal.DON'T DO BUSINESS WITH PEORIA FORD UNLESS YOU ARE TRULY LOOKING TO GET SCREWED IN EVERY WAY POSSIBLE.Share review


Not feeling the love..

2
richard martinez on 09/30/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

Although our initial contact with Isaac Rosales was pleasant, we were passed off from person to person and the excitement wore off. The first manager told us several times how much our offer was "hurting them", so much so that they couldn't even throw in the free 50" smart t.v. that they gave to other buyers. (At the end, they did give us the t.v. without telling us they were going to). The finance guy spoke as fast as an auctioneer and the warranty guy took about 1 hour to get to a reasonably priced warranty. Our trade-in vehicle was not calculated correctly, so we had to go back the next day to redo the finance paperwork and somehow, miraculously, the warranty guy was able to "find" us an even better deal. I work in the customer service industry and know it is imperative to make the client feel like you will do anything to make them happy. The idea that we hurt them so much left a bitter taste. We've owned the truck for only 5 days now and we hope our maintenance experience will be better.


New car purchase

4.8
mike tennyson on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Chris Barlow and Pete Castellucci are the best at what they do. They were well informed with the truck I purchased and had all the necessary paperwork and rebates available.This was a great purchase and would highly recommended this dealership to any looking for great service. Pete is the man to talk to he was patient and knowledgeable and Chris s very personable and keeps the buyers intrest in mind.THE ONLY ISSUE I HAD WAS WITH FINANCE!The finance guy was pushy and didn't understand "NO" kept pushing warranty and gap and items that I didn't want.I finally had to tell him to push the paperwork through. He then asked anot her finance guy to come in and he tried to do the same thing. I told him to finish my paperwork I wasn't buying an extra warranty and we finished the deal he was very unprofessional .


Terrible customer service

1.6
phxhess on 09/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

I have spent nearly a month trying to resolve simple issues with a new vehicle and they have made very little effort to provide good customer service. You will be able to see my full complaint on the BBB as I don't want to retype everything. But the service on my vehicle was incredibly poor, and they actually made the paint worse each time they tried to fix it.


Lack OF "HONESTY"

1.2
Kath26241 on 09/23/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

It is once you get to the finance dept, that you are taken advantage of, and I really don't think that they care if it makes your sales person look bad or not. Sent my paper work to a person that goes to dealerships to do their inventory and even he said, IT WAS MESSED UP. THEY REALLY WANT TO MAKE YOU THINK YOU ARE GETTING A DEAL, AND THEY HAVE GIVEN YOU DISCOUNTS, BUT YET THEY HAVE NOT!!! Our trade started out at $18.000, went to gross value to $13.000 THEN FINALLY TO NET $11,000. WTH. BE VERY CAREFUL. THEN THEY ARE VERY CONVINCING THAT YOU NEED GAP AND OTHER WARRANTIES, BUT THE FINANCE MRG FAILS TO TELL YOU "THIS LINES HIS POCKET"


Worst experience ever!!!!

1
nothappy on 09/22/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This place is the worst car buying experience I have ever had, and I've bought over 20 cars in my life. First, the guy was new so I could understand him needing help or being a little slow with things, so I was patient and didn't mind. What I did mind, was when he was trying to lift the hood of my car and he put my keys in his mouth! We started the test drive of the car I wanted to buy and he drove it for 5 miles before letting me drive. I got to drive the car for maybe 2 miles. After we got back to the dealership, he had a manager help him with some computer work, and this manager was so rude to me. Any time I would ask a question, he would be snippy and just say it was "policy". He asked for my debit card but said he wasn't going to run it, so I asked why he needed it. Then he demanded I give it to him and said I could keep his wallet. I told him I didn't want it and he threw it on the desk at me! I was so happy when he came back and said that he wasn't able to approve me because I was so upset with his attitude towards me. I will never go back to this dealership, and will not recommend them to anyone. I only went here because I hear all the great things on the radio about them, and how they can "put anyone in a new vehicle" and "work deals that are unbelievable". Apparently I'm not "anyone" because they wouldn't sell a car to me. Not sure how this company is #1 in Arizona, they suck.


Great service & people

5
Ellocobrains on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony was a great person to work with. Up front about the cars he showed me & the financing. Everyone was very nice & helpful. Finance manager explained options clearly with no gimmicks. Overall a great buying experience.


8th purchase!!!

5
Lawdog on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our 8th vehicle purchase from Peoria Ford. There is a reason we continue to buy from Peoria Ford. Pat Hickey and Beau Norton have continually gone over and beyond to take car of us with our vehicle purchases. They have always been the lowest priced with the upgraded vehicle packages as well as given more for trades. It rare when you have the Owner (Pat) come out and personally thank you for your biz. Over the years Pat and Beau have become personal friends, anytime we walk into the dealer it's as if we are the most important customers there!! Beau has always been upfront and never makes us haggle. He always gives us top dollar for our trades. Peoria ford is the only Dealer we will purchase from. Go see Pat and Beau, you will not be disappointed. If you go tell them the Halliday's sent you.


Wouldn't want anyone else!

5
Trish (Nani) Muniz on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a great dealership. Although I had a hiccup financing, my fault because of my credit, Peoria Ford was still able to help me. Weston is the guy to ask for. Great positive guy and I would recommend ALL to ask for him.


Fourth time's a charm!

5
Barb on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our fourth vehicle purchased at Peoria Ford and won't be our last. Pete Castellucci is not only a former NFL player but he listens and is super helpful and knowledgeable. Our experience(s) were extremely pleasant. From the top to the bottom, all the staff at Peoria Ford are top notch.


A Great Deal

4
Surfridegolf82 on 09/09/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Tom Milton and his team were great to work with. I highly recommend that you go see him if you want a solid fair deal.


Fusion

5
Teresafusion2017 on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Heard a lot about Peoria Ford and since we were shopping for a new vehicle we decided on giving these guys a try. A price range was met but the deal was not made until after I came back a second time when we finally decided on the car of our choice. We got a deal made that was satisfactory for us thanks for the awesome help.


Mike Roush and team are amazing!

5
MStedman on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car (2004 Hyundai Santa Fe) was giving me some issues and I was in desperate need of a newer car, but had to be within my budget. I had been texting back and forth with Mike Roush for approximately 2 weeks regarding the possibility of purchasing. Mike was very patient with me as I had just taken in a child into my custody, making me a single mom of 3 girls. Mike was understanding of my situation and worked with me to find the perfect car that would fit in my budget! We got to meet Pat Hickey and Pat gave me a smart watch and my 2 girls each a cute animal hat and another Peoria Ford team member bought my girls each a coke. Once Mike and I had made a deal on the 2012 Subaru Impreza he sent me over to Mark Stall in finance and Mark took great care of me as well. I got a warranty to ease my mind on buying a car and having a car payment again. The day after I bought my car I received a call from Mike that I needed to come back down to the dealership and resign for a better financing package! YES I SAID THEY OFFERED ME A BETTER FINANCING PACKAGE after I had already made the purchase! Just an outstanding experience and now I don't have to worry about getting stuck somewhere with my girls! Thank you Mike Roush, Pat Hickey, Mark Stall and the entire Peoria Ford team for helping my family and rebuilding my trust in the Car Sales Industry! ~Melanie Stedman


Enjoyable experience

5
Laveen Resident on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit was to just test drive the Edge. They were highly recommended by a friend. Sales team was awesome. I ended up purchasing 2016 Edge Titanium that same day without any pressures. Sales person went above and beyond to find that perfect car and ensured that all my wants and needs were met. Excellent service from begin to end.


Great Experience

5
Ladyota57 on 08/26/2016

Overall Experience: 5.0

I had the most pleasant experience at Peoria Ford. No pressure at all. They worked an unbelievable deal for me. I bought a 2016 Ford Edge SEL. The experience was good from getting there until leaving.I actually caught myself smiling. Every person that I met with was very pleasant and very knowledgeable. I recommend this dealership to anyone that wants a good deal and a great experience.Bobbie P.


Everyone was wonderful!

5
azcbler on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre Aparicio was our primary contact. But everyone we met with was very personable and professional. At 64 years-old, I have purchased a lot of cars. This was the first experience that was totally painless. It still takes awhile to get it done, but the staff kept the downtime to a minimum. I would strongly recommend that Peoria Ford be at the top of anyone's list considering buying a new Ford.


Great Buying Experience

5
Steve on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with salesman Mike RitterOn the purchases of a 2016 F150 and 2017 Eacape.Mike is the reason that I made these purchases at Peoria Ford. Top notch professionalism. Never felt pressured or uncomfortable at anytime during either deals.Huge fan of Peoria Ford now, and will be recommending dealership and Mike to anyone that I come in contact with.Thank you Mike Ritter and Peoria Ford.


They really worked every aspect to get the deal done

5
Puddles1 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They worked every aspect to make this deal happen . THEY REALLY SHOWED THE VALUE IN DEALING WITH THEM. Financing was great and we left very happy


new car purchase with trade in

5
Todd Pynn on 08/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

made the deal very quickly, and was happy with all aspects. they respected my position, made the best deal I found in Phoenix. Would go back for my next car.


really happy

5
ghjon81 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first time at this dealership did a walk in . I have got to say by far this was the very good buy . I would here again


Looking for a tow vehicle

5
Charles D.Hennessy on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christian. Mena was great!!! We were unsure of the type of tow vehicle we wanted and discussed many types and decied on the explorer. We think we got the best deal for trade.


Salesman

5
william l kiefer on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman was very knowledgeable and did a great job. Would return and buy again from this dealer. All the people were friendly and helpful. Enjoyed my visit.


Best car deal ever!!

5
Christiangirl818 on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christian Mena really went above and beyond to help get me the car I always wanted!! Got a really good deal on my new Mustang! Was great experience in car buying


My new explorer

5
Maria Clara L Romero-Flores on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love the business I did with Peoria Ford no pressure and no hidden fees, Chris Mena really helped us understand the hole procedure. And made it simple for us to understand, definitely will recommend my friends and family!!


GOOD TIMES AT PEORIA FORD WINNER WINNER CHICKEN DINNER

5
Jaxon33 on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Peoria ford Just May be the best car dealer on the planet. I met Christopher Bowman met myself my wife & my son Bryce at the door.and when i explained to him that my son was feeling over heated. He jogged to the back and came back with a ice cold bottle of water and a blue cool towel. What a Guy.. He even offered up his personal lunch to myself when my diabetes kicked in and i was feeling faint..He and his team then processed to walk me threw a no stress car buying experience that even left my wife Happy and she hates car Dealers.. We met Mr. Jim Eagle in the leasing Department and he showed our Family how WE could achieve financial Freedom and still own a New 2016 mustang. We also had the pleasure of meeting Beverly and her Delivery Team and Thew showed us how all the gadgets worked I love Peoria Ford Thank God we chose to do business with Peoria Ford on a referral..


Great Deal!

5
Steve Mitchell on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spent about four months researching the F150 I ended up buying locally at Peoria Ford. I talked to dealers all across the country - bought my last car from New Jersey and had it shipped here. Chris, and Weston matched the best deal from around the country, gave me a great trade in value, and are right here in Phoenix. The deal was great, but tge also showed me how to use many of the new features, and have followed up with me regularly. I never thought I'd say this but I actually enjoyed buying the truck. Even with a trade I was in and out in under 3 hours.


Excellent Service

5
chagos30 on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the sales people to financing to service, everyone here was helpful and knowledgeable. Everyone made this experience pleasant. Every concern we had was addressed with knowledge. The employees were concerned for our comfort and wanted to make sure all questions were answered before we left.


Warranty Service - Horrible experience with simple issue.

1
chris scott on 07/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I have never experienced someone going to such great lengths to tell me that there is nothing wrong with my van while demonstrating the actual issue. I spoke directly with the technician 2 times just to have him point to the same paragraph in his incorrect service documentation. Total refusal to listen, or to apply common sense. Why? Because he does not care. How do I know this for a fact? I'll tell you why. When I was in his service bay, I could see (as could my 11 year old son), all of the profanities written all over printed up Ford technical service bulletins. He named his Samsung printer "xxxxxxx", and his name could have been the same for all I know since there was no professional introduction. His backwards hat and the great wall of profanity directed toward his own Employers wisdom expressed to me that my personal experience means nothing at all. I am still waiting to get our van back, time # 4, maybe the blower switch will actually work better than his "xxxxxxx" printer.


I love my ford!

5
Tami1967 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a woman that walked in a little scared with the buying process but salesman Arron made my experience easy and I got the price I wanted Thanks!


Misleading salesperson C.E.

0
Mariana S. on 07/13/2016

We shouldn't use real names right? I will name my salesperson the "Misleading salesperson C.E." to replace the not so nice one of the "Liar salesperson C.E." My husband and I were shopping for a new truck in Surprise AZ, and asked the salesperson about a truck we have seen online at the Peoria Ford. The nice salesperson in Surprise offered to inquire about the truck at the Peoria Ford but when he came back from discussing with his GM, he told us that the advertised Price for the truck we saw online was simply wrong. I couldn't believe it, I thought the guy had lied to us. So once we got home I called Peoria Ford and spoke with the Misleading salesperson C.E. who even seemed offended that someone said "his online price" was wrong. I asked him to check again, I read the last 8 characters from the advertised truck's VIN #, and he assured me the price is correct. I asked him to please be sure he gives me the correct information so we don't waste our time, but he again affirmed the advertised price is correct. My husband and I got in our car and drove to Peoria Ford were we were greeted by Mr. Misleading person C. E. In person. As soon as we sat down he brought up on his monitor screen the truck we were looking for , he had the VIN # written on a piece of paper from our earlier phone conversation, I assume. And he proceeded to tell us that the truck is the advertised price plus, taxes, and title, and fees, and "the add-ons" that the dealership had paid to add extra. That would be like tens of thousands of dollars extra. I ask you, how is that the advertised price then? Were we talking about a generic model truck? No, we were talking about a specific truck who's VIN number I read him over the phone, and he had assured me it was the correct price being advertised. Now everyone expects to pay for the title, taxes... But how can you advertise a specialty truck at the price of a basic car??? There are two primary ways to lie: to conceal and to falsify. In concealing, the liar withholds some information without actually saying anything untrue. In falsifying, the liar takes an additional step. Not only does the liar withhold true information, but he presents false information as if it were true." The Misleading salesperson C.E. I spoke with, did lie by withholding information. God help us! There was a saying that there are good people, bad people and drivers. Humorous, right? I now say that there are good people, bad people and... Misleading salespeople..


Not professional

1.6
Flores28 on 07/08/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I had leased 2 mustangs from Peoria ford, this was my dream car therefore I was so excited. First mustang I leased was a red 2015, after 2 months of having it they took it back because apparently I didn't meet the requirements for the bank after the deal had already gone through. After this I tried again, leased a 2015 white mustang same thing happened deal went through was taken away from me 2 months later. I finally gave up and leased a 2016 mustangs GT from Scottsdale ford.


Great experience

5
Terry3651 on 07/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best experience buying a vehicle I have had. Thank you Tracy our salesperson, finance Mgr. Darin and the support staff. You all were GREAT!!!


Disappointed in Warranty and Service department

1.8
Shane12 on 07/02/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Was told I have bumper to bumper by finance, That was a lie. I have had the truck I bough for 20,000 break down twice in the first month and Ford was difficult covering the first time but the second time 2 weeks later they refused to cover. They wanted 750 to replace spark plugs claiming wear and tear after me using the truck for 1 month.Buy a vechile somewhere else to get a better warranty


Best experience ever purchasing a Ford Edge.

4.8
Camway on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nick Van Horne is very professional and knowledgeable with no high pressure. A very pleasurable experience. Great dealership. The next time we purchase Nick will be our Sales Associate


Horrible service department - Go to a different dealership!

2.2
nancy burns on 06/30/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

The service department by far is the worst I have ever dealt with. I have owned Fords for many years and will continue to own one. But, I will find a different dealership for service. Today's service experience was it. I brought my car in for an oil change. When I made the appointment two days ago , I informed the service person that I had a works coupon and I was asked if Peoria Ford's name appeared on the coupon. I responded yes. Today I arrived for my appointment and I was asked if I wanted upgrade to full synthetic oil. I said no. Upon check out, the bill was much higher. When I inquired, I was told that this car only uses a full synthetic oil That is incorrect. Ow20 oil is available in a synthetic blend. In any case, I asked why I was not informed of the extra charge prior to service, especially since I had been given the option at check in. The service person Jackie also said they don't accept "works" coupons and have been trying for months to get Ford Motor to remove their name. Not my problem. I told her I had a coupon two days ago when I made the appointment. The coupon is on the Ford Motor website. In the end, the bill was adjusted, but this is the final straw. I will take my cars some where else for service.


The worst dealership I've ever had experience with and I wor

1
Scott Albert on 06/30/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I'm trying to write a review and they won't even let me that is how bad the dealership as when they don't like your experience do not ever buy a car from Peoria Ford or let any of your friends buy a car from Peoria Ford they like a scam they won't even put your surveys in the board their service manager is a joke you don't even know what he's doing or what customer service is about


Best Dealership EVER

5
Arthur Stackpole on 06/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a once-in-a-lifetime experience buying my 2017 Ford Fusion SE Burgundy Velvet Metalic.We love the car and all the great sales people at Peoria Ford. This car is perfect in every way and is exactly what we had in mind when we started looking. Thanks for Stephen Soza - great new salesman,who really helped us get what we wanted. We will definitely get our next car from him and send any business we can his way. We love the looks of the car and alslo the ride. Thanks to all the people at this great organization for helping. We want to thank Beverly in Customer Relations for hooking up my bluetooth . THANKS PEORIA FORD. Five Star Rating


The service center put wrong tire on my truck.

1.8
dan57 on 06/21/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

On May 26th 2016 the Peoria Ford service center replaced a tire on my truck under warranty. I have Michelin tires with a street tread on my truck. They replaced the bad tire with a BF Goodrich All Terrain. I contacted Jacqueline Lee (my service rep) and told her the situation. She assured me she would take care of it. On June 2nd she told me that her manager Mike Gaddini and the parts manager Richard Madison told her that these tires are no longer made and "no one in the country has this tire." She apologized for any inconvenience this may have caused me. (I have saved all of the E-mails). So i called Discount Tire in Glendale Arizona and they have them in stock. I sent her the contact person and phone number for the Discount tire in Glendale. As of 06/21/2016 I have had no response from anyone at Peoria Ford. It is amazing to me that they are so adamant about getting the customer to give them an excellent review in the on line survey but they don't do what it takes to earn it. I will be having my service done at Sanderson ford from now on.


Dreams do come true!

5
DSchumann on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The one thing that I will say is the car buying process was a dream. I knew what I wanted, and I knew what I was willing to pay, and Nick and the crew at Peoria Ford were amazing to work with. I have never purchased anything new before so I was taken back by the process. By the end of the night, the excitement that I had, the tears that I shed, it was all worth it. I heard one thing that I knew I was in the right place at the right time to hear these words. "You are worthy of a new car". How did they know I needed to hear that? Sometimes car buying is more of a chore... to me it was a fascinating process. They treated me like I was the only one there... When the associates waited for me to get in my car and drive off (and it was late), that meant the world to me.. I will only buy with Peoria Ford. They treated me like I was family. I so so appreciate that. My 2017 Ford Fusion (with a moon roof) is my dream car. You made that possible. I owe you a debt of gratitude for watching me cry as I signed every piece of paper, watched me jump with excitement over the LED blinkers, and smiled as I drove off. Thank you will never be enough.. I appreciate you took my dreams and made them come true!


Aaaammmazzzing!!!!

5
Terri1971 on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased my 3rd Ford from Peoria Ford. Finally met Mr. Hickey and he was such an awesome, professional owner! He made my buying experience exceptional. The salesman was spectacular and I would highly recommend Peoria Ford.


Best Ford Team ever!!!! Thanks Pete and Darren!

5
Rose Sterling on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you both so much for making our decision easy and hassle free! Pete treated us like family and was so good to my retired military husband! Thanks Pete! I LOVE my new 2013 Ford Explorer! It is my dream car and could not be happier with Darren finding us a better rate with a lower payment! Yahoo! I would in a heartbeat recommend going thru Pete to find a car! Yay! Happy wife! Happy Life! Tyrone & Rose Sterling


Amazing and Entertaining

5
AmandaP on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was unfortunately involved in a collision accident on 06/14 and was given word the next day that my previews car was a total loss. That day I went to several dealerships but could find the right car or the right deal. My boyfriend suggested stopping by Peoria Ford, I agreed and let me tell you we were treated with the utmost respect, more than you could ask for. Our salesman Chris was a hoot and great to work with. Finance treated us like family and got us in and out in 10 minutes. I would highly recommend this dealership to all my family and friends!


I was so pleased with my experience.

5
Jchappy on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was ready for a "fight", as a rule I HATE car salesmen. Well I hit the showroom floor and met David Glutz, and all my fears and distaste went up in smoke. David got me and knew that I was well read on what I wanted. He was professional and I felt he worked "for me". I explained my budget, and how I felt the 2016 Escape SE Eco boost, could work for me. He made the deal happen, got my car from a different dealership ( color and interior wasn't on their lot). I didn't ever feel uncomfortable with him, he and Eric made sure all rebates were made available to us. My husband and I are Veterns, so they helped us fill out the form to receive a Military rebate. They were very fair when working with me on my trade in. I would recommend Peoria Ford to all my friends and when ready to trade in our Mustang, we will be back. Since not everything can be perfect.....I can only say that the hot office of the Finance guy, and his attitude was a bit rough. But all deals were made, and promises kept so only job was to have us sign the paperwork. None of his pushy ways worked on us, and he did not ruin our overall experience. Then off to the delivery of my car, it took a while to get it to the shop, David called into Jimmy Johns to make sure I was fed and sat with me until the car was ready. Eric the manager even went out to do the detailing so I could get done faster. Then when it was ready, Beverly Woodhull, explained all the features of the car, and said that if I needed any help with the extra bells and whistles she would make herself available . ( I did go back a day later to have her show me the Sync of my devices) TADA, I am all settled into my car and loving it. No bad things to say, a great Local dealership that I will sign it praises about.. I want to add, I ( a girl) did all the negotiations and only had my husband come to sign the paperwork, it was my birthday gift and I wanted to do the deal, they NEVER treated me like a "girl" who they could take advantage . I was well respected, by David, Eric and Jon. Thanks guys, I love my Escape and I WILL be back.


New Ford F150

5
rokfish09 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience, I am very happy with my new truck, the sales department took very good care of me and I am very happy with the quality and performance of my new truck.


Improve, fully implement quality control process

3
C, Maketa on 06/08/2016

Customer Service: 4.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

Michael Rodes was our Service Consultant, and his customer service and respond was excellent. However I was very disappointed in the quality of repair on the air conditioning on our 2009 Ford Explorer. After the vehicle inspection was done, it was determined that the compressor and accumulator for the air conditioner needed to be replaced. We left our vehicle at Peoria Ford to allow sufficient time to complete the work. When I picked up my vehicle the next day, first thing I noticed was that the air coming out into the vehicle was cooler then when I brought it in, but it was not as cool as it should have been if the air conditioner was operating properly.. Even after driving it for awhile, the air from the AC never got very cool. I called Peoria Ford back and took the vehicle in again. The next day we were advised that we will need to replace the conductor or something like that. This makes me question the technicians skill level. The part would have to be ordered and work would not be done until until Friday, today being Tuesday and leaving town on Wednesday, we could not leave our vehicle there. I do not believe the air condition operation was not tested before the vehicle was retured to us as fixed. In my opinion, Peoria Ford either has an insufficient quality control program, or it is not fully implemented.


Absolutely wonderful buying experience with Ron Mendyka!

5
Salarcon62 on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

You always know that going to the dealership will take awhile. Originally I went with my family, they needed a new vehicle also. While my family was able to get the vehicles they wanted I could not get what I wanted (it was too expensive for me). I went home feeling a little down. A couple of days later the salesman I was working with (Ron Mendyka) called inquiring if I had a second vehicle in mind? I mentioned the Ford Focus, he said that he would work on getting me into it and call me back in a few days. Ron called me back to inform me that they would be able to get me into a brand new Ford Focus, we agreed to meet that next Saturday (April 16). Ron was the absolute best salesman, he managed to get me into a 2016 Ford Focus with a payment that I could afford. Every time I get into my new vehicle I smile, she is beautiful and drives like a dream. I named her Lola...


Love, love, love Peoria Ford!!

5
tpmoore56 on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What an amazing team! Salesman Dave Glutz was the BEST! From the moment we walked in till the moment we left with our new Ford C-Max Hybrid Plug-in!! Joey in finance, Lauren in new car checkout and New Car Director Chris Bowman!! Solid all the way through!! Great experience and highly recommend!! Ask for Dave Glutz and you won't be disappointed, I guarantee it!!


Talk about high pressure

1
Skeptical One on 05/27/2016

Buying Process: 1.0

Whatever you do, don't give them your phone number or e-mail address. They will pester you to death. I thought this kind of high pressure went out years ago--and this is only the first day. They do not know what the word "no" means. Stay away.


Yeah, seriously the worst type of people.

1
Joyhnex on 05/26/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

You know that terrible car buying fear you get form having to deal with yet another car salesman? Yeah, these guys are the embodiment of said fear. Loathsome people to deal with. No wonder they are D- rated with the BBB. I would never waste my time here again. Total liars and thieves.


Classic bait and switch. STAY FAR AWAY!!!

1
Qwerty on 05/25/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Classic bait and switch tactics. They called and confirmed 30 mintures before I get there the availability of a car that they've been calling me all week on. I show up and magically it sold! Imagine that but they had some great deals they wanted to show me on some new cars! Total dirt bags. Should have listened to the reviews and not wasted a long drive and inconveniencing family to watch my kid. STAY FAR AWAY!!!


Don't Trust This Dealership

1
DM on 05/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Such a shame, Peoria Ford does not stand by their word. They ripped me off. The salesman told me one thing and than changed his story around when we confronted the financial agent together. I could not believe how untruthful they became. Than my 2016 car's paint started to peel off with not even 700 miles on it. I was told it would take a few days to fix. I got my car back 3 weeks later. So upset. I will never return to this dealer.


New car

5
Rob Humphrey on 05/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure and great customer service. From sales to finance and then delivery, all was fantastic. I did not have any problems at all. I dealt with another Ford dealer in this area in the past and would not ever return there.


Nice friendly sales & delivery staff!

5
Dan & Lori on 05/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was really happy with the entire sales process at this dealership! Our previous experience at a dealership, left us a little less than enthused about the purchase. We had not planned on purchasing the evening we went to this dealership however the sales staff was very professional, not pushy and we found what we were interested in and ended up driving it home. This was a very pleasant experience and our salesman, Stephen Griffin was just great to work with. Thank you as this is our first Mustang!!


Best experience at a dealership ever

5
Rhino on 05/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to look at new trucks after having the same truck for 17 years ,it was time for a new one, ended up leaving with the truck I've always wanted the Ford F-150 XLT,Evan Pincusoff was are salesman and was very professional and knowledgeable in every aspect. definitely was satisfied with my deal, awesome place to buy a vehicle and the rest of the staff was very awesome


Great dealership to buy a car from!

5
Owen1 on 05/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 2nd car we have purchased from this dealership. David was very attentive and extremely pleasant to work with. The whole experience was awesome and we love our new purchase...


No pressure, good experience

5
chigh on 05/18/2016

Friendliness: 5.0 Overall Experience: 5.0

I had in mind what I wanted when my husband and I arrived. Stephen Griffin was our salesman and helped us to find just what fit our needs. He is personable and easy to talk to. Everyone from Stephen, Gary, the finance people and the nice young lady who helped me hook up my phone was just great to work with. Buying a car can be a stressful, long day, but everyone helped make it a fun experience.


Car Damaged in Service

1.4
Pat Currie on 05/12/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Peoria Ford service sucks! Took my car in for Zeteck paint treatment & they damaged my car, dented & chipped paint on fender. Of course they denied it, the service director Mike practically called me a liar. Avoid Peoria Ford, at all costs.?


Awesome sales

5
EPHRAIM MAOR on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I believe that Peoria Ford it's the right place to buy a vehicle. It was always around my business place, but for some reason I went far away. Now, I am convinced that the employees , the managers, the assistants and the sales people are just awesome. Thank you so much for your attention and services. I recommend Peoria Ford. !!!


The BEST dealer experience I have EVER had!!!

5
RalphMcCorkle on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephen Griffin was very pleasant to work with as well as the rest of the group from Finance to Delivery!! Made a great deal and was pretty quick in getting the deal done.Thank You!!!!Ralph.


New F150 purchase

5
Chris and Janelle on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pruchased new F150 with Tracy T and Chris Bowman. Tracy was great and found the truck we wanted in several different options and packages. Together Tracy and Chris made the car buying experience fun, even though buying a new car is about my least favorite thing to do


Great Customer Service

4.8
rhonda56 on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Cody was my salesman. He was patient while I made up my mind on my 2013 Hyundai Elantra two door coupe. He made buying a vehicle simple, and extremely enjoyable experience. I am very happy with my choice. I thank all the employees there at Peoria Ford. A real special thanks to Cody and myfinance guy, Darvin. I would all buy my vehicles at Peoria Ford.


a good place to do business

5
david cruz on 04/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a Focus ST this month. The price was right and the terms were right (Ford Credit). Pat Hickey made sure my transaction went well. Thanks!


a good place to do business

4.8
dpc9000 on 04/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a car on 4/9. There was a disagreement on the selling price of a car between myself and the lower management. Some back and forth ensued. An the end, the manager at Peoria Ford, Pat Hickey, made things right. I'm a happy customer. Thank you Mr. Hickey, Mr. Hubler and Ms. Woodhull.


fantastic service all the wayin all aspects

5
Victor on 04/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would definitely recommend Peoria Ford They really put the time and the effort to make sureYou get the car or truck you really want and put the best Deal To make it happen And make sure you see Tracy the saleswoman She's phenomenal Thank you Peoria Ford


Excellent

5
Rudy on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alex which was my salesmen was excellent. He help us buy our new 2016 Escape and made sure we received a great deal. The employees at Peoria Ford are the best. They all treat you great. I love my new Ford Escape it is a dream come true.


New F-150

5
J Dubya on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got great service and the truck of my dreams. Everyone was extremely courteous and very helpful. You have a customer for life! Thanks again, Peoria Ford. I will recommend you to all my friends.


Peoria ford excellent service

5
Dougrich76 on 03/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Peoria ford really help me get the truck of my dreams. The sales team went over and beyond to make my deal happen and to meet my needs !!!!!


Peoria Ford team was excellent

5
victor 423 on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The guys at Peoria Ford Was very helpful Very courteous and understanding And they really put forth the effort and time to get my F-150 I was really satisfied With how everything turned out And I would definitely recommend Go to Peoria Ford not Bellford and that's the truth Peoria Ford gave me a deal that Bellford couldn't even touch With that being said Once again Thank you to Peoria Ford Much respect


Great service rep. Very attentive and engaging.

4.7
Keni on 03/25/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Had and issue with my stereo. Made an appointment and took it in to have it looked at. My service rep was Justin Reed. He was very great right from the start. I purchased a Ford Fiesta hatchback from Peoria Ford and my last visit was not so pleasant, so I was a bit nervous about how it would go. Needless to say I was very pleasantly surprised. Justin took good care of me and made sure I knew what was going on the entire time. The waiting facilities were also good. The only criticism I have about that is they should sync their big screens so there isn't multiple audio signals. Too much to try and listen to. Luckily I brought my iPad and they have free wifi. Very pleasant experience all around mostly thanks to Justin. Thanx guys.


peoria ford experience

1
Bill Junga on 03/24/2016

Customer Service: 1.0 Buying Process: 1.0

Worst dealer I have ever been to. Each person tells you a different story. All appear to be dishonest.


Waiting time

4
Sue1939 on 03/18/2016

Overall Experience: 4.0

The length of time to wait for a new vehicle was not good...over 4 hours and then sent us on our way without a temp plate or registration. This was corrected the next day, but it never should have happened....Love the people and the dealership, but they need to fix these quirks....


Love this Dealership and salesman David

5
EscapeGirl on 03/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Because I live quite a distance away, David handed most of my purchase over the phone. We were there for 2 and a half hours only and drove away in our new escape! Loved the experience, loved the dealership, and love my sales guy David Glutz... Who is now really a friend!


Best experience we ever had from a dealership in years.

5
DELORESDELOERA on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very happy with the service we received from Gabriel C and dealership. We also had great service when we purchased our jaguar a few years ago from same dealership. Gabriel focused on our wants and needs and put together the 2015 Ford Focus. He presented the Ford in a way that no other dealership can match. Peoria Ford takes pride in what they have to offer including preowned vehicles and the presentation was the same. I Can't say enough about Gabriel. Great job !!!!!!!Finance Mgr. Heidie S. did a super presentation with the paper work explained everything answered all questions without giving us a run a around. Sales Mgr. Chris B. and the girls that finalized the acceptance of our Ford Focus went above and beyond including taking a picture of us with our new Ford Focus. We will NEVER go to another dealership. WE ARE HOOKED ON FORD AND PEORIA FORD!!!!!!!


Delivery was a joke car was filthy and gas light was on

2.2
Uebel on 03/07/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 2.0

Experience was fine until I got my vehicle. Car was filthy they didn't even clean the inside so probably didn't check vehicle out they made the sale that is all that mattered. Gas tank was on Empty I mean I pulled off the lot and the gas light came on. They got there money. We bought the car out of the back lot was expecting it within a few days I thought cool take your time and check it out. Next day got a call your car is done no wonder it was so quick all they did was wash the outside. Do not go to this dealer if you are looking for a used car they don't check them out. Huge disappointment after the friendly service inside but I guess that was just to get my money.Oh yeah it's a dealership that's all they want. No repeat business from me nor will I recommend them.


Excellent Service

5
Hawaii Five O Fairlane 500 on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Three generations of my family have been customers of Sunset Ford / Peoria Ford. They have always gone the extra mile to insure that their service work is properly done. I'm very impressed with the quality of service that I receive. I only take our Ford vehicles to Peoria Ford.


Quick Lane Exceptional Service

5
Joe Good on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently moved here from south Texas and needed service on our truck. Peoria Ford service was personally and professionally handled very well. Thank you.


Fantastic

5
LuciRed on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very pleased with Peoria ford. Wonderful sales people and management. They went above and beyond to work with us. Thank you for all your help. We will be back when we are ready for our second truck.


Service is Foremost

5
CanAm Man on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Poeria Ford treats me with a personal touch and buisiness is an afterthought. I would not trust my F150 to any other dealer regardless of price or claim. These people have taken excellent care of me since I've owned Truck. All the rest are "Me Too" people.


Peoria ford

5
John Silva on 01/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience all around ask for Jacob Tucker he will take care of u if ur looking for a new car or truck.


Made An Effort

4.8
sunshinegirl on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Buying a new vehicle is never easy but the staff we worked with at Peoria Ford put forth the effort to get us the deal we were looking for. It took some negotiating but we came to an agreement we could live with and walked out of the dealership with our new 2016 Ford Escape. We didn't feel pressured at any time to accept something we weren't happy with. Our sales person, William May was very personable and a pleasure to work with. We chose Peoria Ford because our daughter had leased a vehicle there and was very happy with the treatment she received.


Love my new car

5
AshleyAbromavage on 01/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my brand new 2016 for fusion at peoria ford on 01.09.16. I have to say was the best experience buying a vehicle. Armand Villa was my salesperson and he made the whole experience fun and easy going I told him what I wanted and he got me exactly that!! I went in one evening to look at fusions then went back 2 days later he had my car pulled up clean and ready to go. I signed paperwork and was out the door in a couple hours. Darren in finance was great also everyone at peoria ford was awesome!! Thank you so much!! If you ever want to buy a Ford please check out the best Peoria Ford!!


Horrible Service

1.6
Chris D on 01/08/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

Bought a brand new f-150 in Nov, I take it in the almost 2 weeks later to find out that my brakes were not correctly installed and whoever did the check did not catch this (took it in for bed liner spray). So I was riding around in a brand new truck with faulty brakes for at least a week and half. The sales person was Great, (Weston) no issues. The service department on the other hand was a nightmare. Oh and my Temp tags expired 12-30-15. Today is 1-8-2015. You can bet I have left several voicemail's to get no return call from Brent in the title department. Its sad we have another trade in paid off good blue book value, and would love to buy a Ford. Not from here...


Great people. Hard working to please you :)

5
Eventsmartaz on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into Peoria Ford to buy an F150 pickup truck. Michael had shown me a couple vehicles pretty much found the right one, and was in and out of there within a few hours. Great experience, I'll definitely be recommending my friends to come by.


Pat Hickey and Peoria Ford are a Joke...

1
unhappy on 12/23/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Peoria Ford has had my new, 2015 Mustang GT since 11/23/2015 and has refussed to repair my car. They continuously say they are working on the problem with Ford directly and my car is still not repaired. I have paid over $2000 out of pocket for a rental because they also refuse to provide a rental or a loaner car. Now they are telling me I need to have my car towed off their lot to another dealership because "it;s not that we won't work on your car, it's that we aren't required to.....".I have had 5 previous Mustangs and I have NEVER been treated this way. Pat Hickey is a xxxxxxx....


Sales was Awesome Finance was Horrible

1.2
jxgreene on 12/16/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We had a very good experience working with Peoria Ford's Sales dept. Dennis and Claudio helped us with everything we needed. However once your done with Sales and you get put back to their Finance Dept is when you begin to be lied to and deceived. Joey, a finance team member, increased our term, our interested and tried charging $2000 more then what the warranty was worth. When we confronted him about it he called us liars and said its our "own" fault we signed all the papers without reading the entire contract. 200 miles later on the truck we finally got it taken care of and Peoria Ford fixed the issue of Joeys. I am a firm believer that the dealer is a team. Joey ruined the entire experience for Peoria Ford. I will never refer anyone or do any further business with Peoria Ford because of Joey. This saddens me because I really did enjoy working with Dennis and Claudio.


Professional and Expedient

5
johnob48 on 11/23/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in sales for many years. I believe that a business does not deserve a new customer unless they can take care of their existing ones. From my daughter in law of my middle son and my oldest son I have received very good reviews. I was also impressed with the 3.5 hours it took from state to finish to get happily involved with a new vehicle for my my wife. It really seemed like a well managed operation inside the dealership. Many people moving around like a Henry Ford manufacturing plant. Everyone fore filling a purpose like a well oiled machine.Plus: Ford was the only auto company that did not require a bailout.You made the process an enjoyable one. This is a 90% disabled senior Veteran speaking.


Finance Guy is a Thief!

1
Unhappy2015Customer on 10/19/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

All was well with our sales man...then we were sent to financing. After listening to his pitch for additional warranties for our new used vehicle (20 minutes of non-stop talking about how our current warranty was basically worthless!!), We told him over and over again no....we did not want to purchase any more additional warranties. He said he felt bad for keeping us so long and would "give" us the dent removal and tire protection for our time. Then he said it would not change our "payment" a bit. When asked if it would change the bottom line for the "free" item he was "giving" us, he said well yea...but only $1200...But I can buy down the points for your interest rate and your payment won't go up a bit....what??!! if we had not asked what the final bottom line was, he would have charged us an additional $1,200 for what he was "giving" us for "free"!! Unbelievable how sneaky they are...and we found out they pulled the same thing on our parents, who bought a brand new car!


Purchased F150

5
Brett on 10/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marty and Eric were awesome! They showed me several vehicles, to ensure I was satisfied with what I was purchasing. They were down to earth and made sure the process was easy.


husband had a very happy birthday

5
saramae017 on 10/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Charlie for helping me surprise my husband. The red bow was a perfect touch. And thanks for getting me an even better interest rate.We love our new car!


New Ford Edge

4.7
Kevin C on 10/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My car buying experience could not have been better! Was trying to determine which vehicle would be right to purchase while not planning buy yet until we shopped around. Thanks to Charlie, got a deal that we couldn't walk away from while getting no pressure to purchase! This is vehicle # 5 from this business and will continue to buy from here! Much appreciated! Kevin C


New car purchase

5
carmeloalvarez1 on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone there was amazing. Thanks Tyler, you rock and I appreciate the great service and your honest approach to your work! I wish you all the best of luck through the year. If you need a car---go see them.


Great experience

5
Fordman on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you want a great deal and great sales people, go to Peoria Ford. Pat Hickey is the best. Aaron Moreno helped me with everything.


Much better than my first experience and it was good!

5
Cec Daniels on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything a sales experience is supposed to be, I found it here at Peoria Ford. Each individual I interacted with was positive, memorable and well worth my time.


Stacy A

1.7
Flex on 08/31/2015

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

Nothing but trouble from the beginning of my purchase of a 2015 Flex. Very hard to get to talk to someone who is knows how to answer my questions.


Fantastic TEAM at Peoria Ford

5
PB & J on 08/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience, the TEAM at Peoria Ford is everything that all the advertisers say about them. Patient, knowledgeable and timely. You have to experience it for yourself!


New Car Sale

5
lori777 on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was so worthwhile........Aaron my contact did wonders.....patient, kind, knowledgeable & never pushed me.....I love my new Focus.....the dealership was also great.....they each work to give the best experience & service that is possible.........Love my Ford


My dream car!!!

5
Ines on 08/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I were looking for a car for me. We knew what we want and there was no question of changing my mind. I found my dream car online in Peoria Ford dealer! When I first sit inside I knew that this car was mine!!! Andrew and Tom were very helpful and they went an extra mile to help us out with everything! Thank you guys, you all made my day today! Thank you, we will be back!


S. Moreno

1
S. Moreno on 07/21/2015

Customer Service: 1.0

It was time for my trucks first ZAKTEK Premium Protection Coating. When I arrive for my appointment, I'm told that I have to sign a waiver of damage for car wash. I feel this is very unprofessional of Peoria Ford. When they sold me the ZAKTEK Premium Protection Coating they never disclosed that I had to sign a waiver of damage. This practice is very unprofessional and I feel if Peoria Ford is going to sell this service they should take full responsibility. I will keep you all posted, if any issues arise.


Terrible car buying experience

1.5
Justin on 07/13/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Worst car buying experience I have ever had. I was stuck with this dealership as it was a certified used car I had found. Will never go back, and would recommend any dealership over them. The games were ridiculous (sorry I didn't jump to sign a contract at your price when you tell me someone is test driving it and I can see one of your employees behind the wheel). The dirtiest "detailed" car I've ever seen. A certified used car where the remote start didn't work right out of the dealership. And terrible attitudes and customer service when issues brought to their attention. Once again, I recommend you stay away.


Fairly quick to negotiate the terms not a lot of haggling.

5
Eloc on 07/01/2015

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time ever to have actually belly laughed in finance while i was spending tens of thousands of my hard earned dollars Thanks Mr. Coleman


Very good experience

5
James on 06/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0

A painless and easy process. Everyone friendly and professional. nice waiting area, with snacks!


Great sales team! Quick and courteous finance dept.

5
sunbz11 on 06/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your team made my new vehicle purchase hassle free! I would recommend friends and family to do business with Peoria Ford. Quick & efficient is what its all about!


Customer

5
Joe C. Surprise on 06/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall my experiences with the maintenance services at Peroria Ford has been superb.


Unethical business

1
Lessa12 on 06/12/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I have had a deplorable experience with this organization. I want you to understand this was the worst business experience I've ever had. Here is our story:My husband and I ordered a custom fusion on Feb 11 2015. We paid a cash $1000 deposit. This was after coming to the lot, test driving a car and then putting our desires out to bid to local dealerships in the preceding weeks. This Dealership came in at the lowest OTD price. And given our prior relationship with the dealership felt comfortable that we were making a great decision. On March 24 I called to check status of the car delivery, expecting that it should have been there any day. Remember, we had negotiated an OTD price before we ordered it. At this point I was told the sales person we had worked with had quit with out notice and never bothered to place the order before the deadline of February 12. I was understandably annoyed to discover the car had not been ordered, nor had we received a call to tell us that it hadn't been ordered. Mike, the assistant general sales manager said "we'll make it right." I confirmed he understood the negotiated OTD price. While I understand turnover in staff, I don't understand why after nearly 8 weeks no one even called me. Keep in mind we put down a $1000 deposit - IN CASH. However, the dealership agreed to order the car, we agreed to wait and the dealership agreed to honor the OTD price we had previously negotiated. Two weeks later I check status again. And again find out the car still had not been ordered. The excuse given this time, was the factory needed time to reset to the new year model offering. I should have just took my money back then but I really wanted that specific car - I researched it, I liked it! And again Mike said "we'll make it right" Two weeks later I receive a call saying that the car was ordered and had a scheduled delivery date. Mike was excited he was going to "make it right".So fast forward to May 11... The car had finally arrived. On May 15, my husband and I went to pick up the car. This should have been a great day. I had received a call from Chris Bowman telling me he personally wanted to assure everything was ok. He too wanted to "make it right" (I never laid eyes on the man...he clearly cared how the deal went.) Instead the day was more than two hours of wasted time and we walked away from the deal. The car was what we ordered, albeit dusty and dirty as all new cars should be... but the car came in $4000 more than we negotiated. The sales staff did not honor their word. I wasn't expecting free any thing I was expecting the car I ordered at the price we negotiated. Your organization's version of make it right included an increase in the OTD price by $4000. When we decided to walk away, Mike actually had the audacity to argue with us! I'm not sure what their definition of make it right is but no where in my book does it involve four months of delays, no communicating and a price increase to boot. Had someone said you couldn't honor the price because the sales who quit ordered beyond his capabilities, we could have talked through it and made a reasonable informed decision. Instead, the dealership decided to pull a bait and switch. Now to top it all off, two weeks later I still don't have my deposit back. Finally, I received a call from the controller David. I asked for the check that was reissued to be couriered to my home, less than 10 miles away from the dealership because I don't think it is fair to make me wait an additional period of time to have the check mailed again when it didn't make it the first time. (You'll recall this has been an ongoing theme in our experience thus far) And, why should I have to make the trip back into your establishment. David accused me of having a "tirade" as I expressed my frustration and anger with this whole situation and then he a actually called me honey. His actually words were "look honey" Not once did my husband or act unreasonably or rudely through this whole ordeal. We walked in good faith believing that we were dealing with professionals. I have been proven wrong about the level of professionalism at every turn. I have never in my life been so disrespected! I am infuriated that he thinks it is ok to refer to an female adult customer who has been treated very poorly already and is justifiably angry and frustrated by calling me "honey". I don't think it unreasonable to expect that an organization of this size can afford to finally make it right and give me back my money in a timely fashion. I am further certain that he would not have referred to my husband as "honey". Is this the type of discriminatory and degrading behavior that this company tolerates from their executive leadership?This is not the first vehicle we had ever tried to purchase here. We successfully ordered and purchased a F150 platinum truck several years ago. You can absolutely rest assured that this will be the absolute last vehicle we purchase from Ford - most specifically Peoria Ford. I went to Arrowhead Honda the next day and three hours later drove off the lot with a Honda Accord Touring Edition paid in full, in cash. You see, money was never the issue. Fair, honest business practices were the entire crux. If we had been called, if we had been notified... If we had been treated like rational, intelligent consumers, perhaps all of this could have been solve amicably. As it stands the staff should be ashamed of their behavior. And you should be embarrassed by the way you are being represented by them. The principles of marketing are simple, when consumers have a great experience, they will tell anyone who asks. But, when they have a bad one, they will tell, everyone. Sincerely and unbelievably disappointed and dissatisfied.


Refered a relative

1
Paul Kvitkovskyi on 06/10/2015

Customer Service: 1.0 Buying Process: 1.0

We purchased our 2014 Mustang and were very impressed with the way we were treated. They bent over backwards to get us the car we wanted at a payment we could live with. On the basis of that positive experience, we referred my daughter and her husband. They told us a horror story being sold a car than called a few days later with a demand for more money down and a higher down payment. This went on for two different occasions, and my son in law finally told the salesman to forget the whole thing. As these are my in laws, I feel a deep personal insult, and will even take my new Mustang to a different Ford dealer for service.


The people are all very friendly

4.8
Fernando11 on 06/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jeff was very helpful and honest with all our questions and concerns we had he was patient and willing to help 100%. We would definitely recommend.


Great Experience

5
jvantress on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased with the purchase of our new Ford Explorer. The staff made the entire experience very smooth and pleasant. We were treated with respect. I would recommend them to anyone looking for a vehicle!


Returning customer to purchase used car

1.4
Hawaii05 on 05/29/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Insulting and acted as though they gave us a deal and did not at all. Offered us $4000 more than original so called deal. Offended letting everyone know how awful it was.Becca and mark embree


just avoid, high pressure pushy

0
stvon on 05/29/2015

not a good experience. they will waste a lot of your time if you are looking. it's not a good environment to make an imprtant decision on which car to purchase. go somewhere else that will respect you and not just try and sale you something.


New car purchase

5
miller on 05/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Mark was the best. He worked with me and get me the best deal possible. We love our new car.Thanks Mark. Great job


60K Service.

4.8
Earl on 05/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Easy to schedule the appointment. Cleared up some problems that I was not aware of. Got the truck back earlier than I had expected. Great service from the Shuttle driver.


Buying on internet

4.2
steinart on 05/15/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Did the entire transaction with Rob and Tyler Hubler. We agreed on a price and I brought my trade and a check for that amount. The car was in front, gassed and clean, ready to go. All the salespeople were outside to greet us. Very easy transaction.


Awsome

5
Cortez's on 04/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful but not pushy. Salesman Tyler is great, informative without pressure. I would recommend this dealership. I love my Focus. I found what I wanted on line but it sold, they found me another the same, inu color Metallic, its beautiful.


Peoria Ford Experience

5
Mike on 04/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience with Peoria Ford was excellent because of Benny Ortega. His dedication to finding our second vehicle was beyond anything that we have ever experienced with other salesmen or dealerships, and this is our fifth vehicle purchase in 10 years. We have never had a salesman so dedicated, concerned, polite, and genuinely honest. After two months of searching, test drives, and dealings with pushy salesmen at other dealerships, we were brought back to Peoria Ford to purchase a 2015 Ford Escape SE from Benny Ortega. This will be my go to dealership and he will be my go to salesman in the future. I highly recommend that you visit Benny Ortega at Peoria Ford for a great car buying experience.


It's a people problem!

2
Step On It on 04/17/2015

Customer Service: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I've dealt with Peoria Ford on numerous occasions trying to purchase a car. The problem with this dealership is not pricing, it's people. Whatever stereotypes come to mind when you think of a car salesmen, you'll find it here.


Internet Buyer

5
Phil on 04/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for a new Ford Edge. I found a vehicle on the web that match the options I wanted. I sent a request on their web with my name and email address and Tracy helped me from there. After a couple of emails we came to an agreement on the price, I came into the dealership, drove the vehicle and purchased it two days later. The only negative experience was the dealer added options that totaled $1800 but after some negotiation this was reduced to an acceptable level. There was no high pressure from anyone and everyone was very nice. Everyone I worked with strived to provide an outstanding customer experience.


Poor sales tactics

1.7
Jared on 04/06/2015

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

My wife and I were in the market for a new small SUV, and had decided to look at a number of different ones, three of them being the Explorer, Edge, and Escape. We were greeted by a used car salesman who quickly found a new car associate to help us. He gave me his name and was cordial at first. I explained what we were looking for, and what models we wanted to look at. He insisted he could not open the vehicles, and we must come inside the dealership to design what we wanted (tactics). I explained my wife was a physical person, and we needed to drive and sit in a vehicle. I advised him we knew what models we wanted as well as options. He continued to argue with me stating we couldn't look at vehicles that way, and we must go inside the dealership. He was very arrogant, and argumentative with me about how to buy a car. I explained again we wanted to drive and feel the vehicles, and my wife became extremely upset, and started to walk away. I looked at the salesman, and told him "you've lost her, you've lost the sale, and if you want us to stay you better go find someone else very quickly." Tyler (unknown last name) came out to us, and tried to fix an already broken situation. Tyler was not very genuine, and needs some brushing up on his sales techniques. We liked the Escape, and would have purchased one that day. I asked Tyler for his card, and he ran inside to get one (why not carry?) I waited for 5 minutes by my vehicle for him to return, and he walked out with what looked like a manager. The sales tactics at Peoria Ford are not conducive to positive sales experiences, nor are they good for the salesman. I have been involved as a car salesman, sales manager, and in finance. Peoria Ford is the type of dealership where the bad reputation of a sales consultant lives on. We ended up purchasing a new Toyota up the street with a better experience.


New car and suv purchase

5
John and Suzee on 03/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I just bought two new vehicles there, And I have to say it was a very pleasant experience, From Omar and Arron in sales to Chris Bowman and Eric in finance to the final delivery by the girls that show you all the features, The whole process was outstanding. We didn't feel pressured and got exactly what we wanted. We are Peoria ford family now !!! Great job Peoria.


Very Disappointing !!!

1
baseballer11 on 03/16/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Let me start off by saying I have had nothing but great experiences in the past with Peoria Ford, I have taken my F-150 there for all of its maintenance and have been a Ford owner for over 20 years. Unfortunately yesterday has definitely left a bad taste in my mouth regarding the sales associate (Jeff) we dealt with. We went there looking for a 2014 F150 and looked at a number of trucks, the salesman was very sarcastic and high pressure for us to but from him yesterday. I explained over and over that we just wanted to get some prices so that we could go home and make the best decision for our budget. That wasn't good enough for Joe. I finally agreed to let Joe take the truck for an appraisal spin around the block. I hopped into the passenger seat and Joe grabbed onto the handle to lift himself into my truck and proceeded to break the entire handle from inside the truck. His next line was "so much for Ford tough". At that point I have seen and heard enough and just wanted to get out of there, we stood around for at least 30 minutes before he came out with the "guy" who wanted to know what it would take to make a deal. I stated that I wanted the keys and asked about the handle that was broken off, they stated that I would have to make an appointment with service to get that fixed. Really??? Seriously??? I am now being inconvenienced to come back so they can fix the handle that THEY broke. I left very unhappy and thought that they would call me today to make an appointment with the service department to take care of the handle that THEY broke off but have heard NOTHING. Stay away from PEORIA FORD.


THE WORST buying process!!!

3
ValG on 03/12/2015

Customer Service: 4.0 Buying Process: 1.0 Overall Facilities: 4.0

My husband and I walked in to Peoria Ford to test drive an Escape and get pricing info and wound up leaving with a car after high pressure to do so and our heads hurting from the experience. We have never had to deal with that kind of sales process ever in all our years of car buying. We go in with employee pricing because of a family member who worked for Ford so pricing should be cut and dry and haggling never comes into the equation. Not here though. You start off with a salesman with a number of other sales people/managers coming in to work an out the door price. We found a car we were interested on the Ford website which detailed pricing with rebates and discounts. That car was at Peoria Ford. When we got to PF, the sticker showed the same price but they had added options already in the car that added an extra $1700 to that price that we weren't expecting, and wasn't advertized. After going back and forth with numbers changing numerous times, we finally came to a price that SEEMED acceptable to us. Mind you our brains were fried after all this. So we wound up buying the car. After getting home we tried to make sense of the numbers they came up with and the final price. We also checked their own website which offered dealer discounts that were BETTER than the employee price we get. Two days later we went back and told them what we saw on their website, that their own incentives would've given us a price $700 lower than what we paid, they then admitted it and gave us that lower price!! BUT we had to go back and ask for it. As we were looking for the best price, it should've been offered when we were there in the first place! It was an AWFUL buying experience leaving us feeling like we were beat up and cheated. I would NOT recommend buying at this dealership!


Good Customer Service, Poor financing Partner

3.8
Denis5114 on 03/10/2015

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 3.0

The customer service is excellent, no question about it and I was very happy with the overall experience ... until I had to deal with the financing bank. The financing bank we were put with is bank of the west, you can use a search engine for reviews on them if you like, but I would personally advise staying well clear of them.Setting up something as simple as automatic payments from your savings account takes a whole lot of energy and time, calling their customer service is around a 1 hour hold time. I am actually off to my credit union this afternoon to see if they can figure out what I need to do such as 'verification of your account number and routing number from your financial institution' - how archaic is this? While I am delighted with the car, I am dismayed at the financing partner and I may even choose to take a loan out and just pay off Bank of the West, despite the penalties. I like things in order, transparent and peace of mind not a headache, My partner was just getting around to buying his new car from the dealership but that is now off the table as a result.


Great Great expirence..

5
dawn on 02/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a Ford Fusion Hybrid and was very happy with the sales person Brandon Little and the Finance person she was awesome.. Very smooth transaction with out any issues at all. Great JOB Peoria ford for making this experience on a Saturday morning very easy and friendly. YOU GUYS ARE THE BEST.;.. Dawn Camarillo


Worst dealership ever!!!

1
Richard c on 01/30/2015

Customer Service: 1.0

I tried getting the e price from them multiple times on their website and not once did I get a reply still 3 days later and still nothing did one per day giving them the benefit of the doubt other dealers responded right away I recommend going elsewhere to a dealership who wants your business.


Peoria ford.

5
cslobig44 on 01/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Pete Castellucci and his managers Charlie and Chris Barlow with the finance director Darin and Sarah the delivery manager really made this easy for me. I felt very important and will continue to go back. Do your self a favor and go see Pete and Charlie. They will make it very pleasant for you


Great Car Buying Experience

5
kshults on 01/10/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a 2015 Ford Fusion Titanium from Peoria Ford and had the greatest experience. I called and spoke with Armand yesterday morning and he was able to find exactly what I was looking for and get the price where I needed it. That same evening I showed up at the dealership and he had all of the paperwork set up (exactly as we agreed with no surprises) and ready to go so that all my husband had to do was sign and drive away in our new car. This was a wonderful experience and I would recommend them to anybody.


Great Experience

5
kshults on 01/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a 2015 Ford Fusion Titanium from Peoria Ford and had the greatest experience. I called and spoke with Armand yesterday morning and he was able to find exactly what I was looking for and get the price where I needed it. That same evening I showed up at the dealership and he had all of the paperwork set up (exactly as we agreed with no surprises) and ready to go so that all my husband had to do was sign and drive away in our new car. This was a wonderful experience and I would recommend them to anybody.


Bad oil change

2.2
saynotopeoriaford on 12/27/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

I went to them back in May for service but the darn sales dept keeps calling me about once a month. I will NEVER return for service again. Had my 2010 F-150 in for standard oil change, told them was taking a long trip and needed to be sure it was ready and that my fluids are low. Said they would take care of it, give it a full inspection, and even wash it. They tell me its all done and upon inspection my tires are in the yellow zone and should be replaced soon. How do they figure? My new BFG's were only 3 months and 3k miles old!! I get to the truck grease hand prints all over the hood, no wash, ALL fluids still low!! Did they even look? To ad insult to injury I notified them of all my complaints asap in the CSR report they sent me. Took a full 6 weeks for them to respond to my email complaints. Never again will they get another dime.


pushy and rude

1.8
lorimccreary on 11/06/2014

Customer Service: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Once we found the car we wanted, they were pushy about the sale. Insisted my husband I both be on the loan. Then they pulled my credit and said they needed $500 down. I've never put money down, we traded in a 2011 truck for a 2011 car. I told them I didn't have money to put down. We're in debt trying to get out. The truck was too much on gas with my husbands new job. The sales man and sales manager both told me, we know you have availability on your credit cards. I was so mad at that comment! Talked tp my husband, He really wanted the car, didn't want to drive that truck home. We were 80 miles from home! So I agreed to it. One week after the sale, the car spotted working while my husband was gone on reserves! Had it towed into Kia dealership (as it is a Kia) they said the battery was dead. My husband called the used car manager at Peoria Ford, he said it's not on the warranty. He had top pay $471 just to get a new battery to get home! I did online chat and talked tp someone, they said a used car manager would call me the next business day. By Wednesday, no call! I had to call them. Spoke to the used car manager that wad there during our sale and he said too bad. Said had I bought a Ford, maybe he would've worked with me! I spoke to Kia and they said had I bought it there they would've replaced it for me and Ford should have too. What poor customer service! I will NEVER recommend anyone to go to Peoria Ford for anything!


Peoria Ford

1
Joe on 10/27/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Use any dealership when looking for a car but this one!!


They cheat people

1
scammed me on 10/26/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

they tell you about this great program called preferred financing. it is nothing more than a 72 month lease.if they told you it was a lease that would be one thing.tell you how the rate is 1.95.well its not.tell you there isn't a buyout at the end. Well there is. it is a complete rip off. please do your research before you say yes.


Do not do Preferred Financing. scam

1
scammed me on 10/25/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

PREFERRED FINANCING is nothing but a 72 month lease. Worst way ever to buy a car. Do your research before making this horrible decision. You will pay way more than you should.


Happy with my Peoria Ford experience

5
Susan on 10/14/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Being new to AZ I was looking for a Ford dealer/service for my current and future needs. I have very high standards. I went to Peoria Ford and had my oil changed and next day had a job done required by Ford. I am very happy and satisfied with their professionalism and quality of work. Additionally the waiting area is very clean, bright, and comfortable if you need to wait.


Bad Experience; Very Pushy

2
Jorge N on 10/03/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 4.0

Received a phone call one morning about some trucks they had on the lot. I wasn't 'too interested' with the vehicles being offered and their respective price points, but said I would at least come by and listen to what they said, and was assured was "That's all we are asking for". Showed up and worked with Thomas Milton. Started out nice, showed me some trucks, test drove one but wasn't in love with anything they had to offer. Figured he would take the hint, but he kicked it into overdrive from there and pressured me very hard. I told them that the only way I was buying the particular vehicle (F-250) was if the price was right, cause I really wasn't in love with it. We couldn't come to an agreement on numbers, and I also told them I would not sign anything unless my wife was there to drive the vehicle as well to make sure she felt comfortable with it as well. This apparently did not sit well with Mr. Milton and had the audacity to say verbatim "At what price can I get this truck to that you will buy it without consulting your wife, everyone has a price" I was a bit disgusted by the comment, but it went on from there "I know my wife would trust me to make a good buying decision, are you saying your wife does not trust you to make any decisions?" At this point, I was both upset and offended and demanded my key back for my car back. He walked away disappointed and came back about 5 minutes later with "Great News - I got approval from my Manager to drive the truck over to pickup your wife and have her drive it back here to complete the purchase!" ... At this point, I realized I would never do business with this dealership again. I simply told him not, I want my keys back that I have now asked for several time. He left again, and this time brought his manager back and not my keys and the manager insisted they wanted to sell me a car, and that I should not "Mistake their aggressiveness for anything more than eagerness to sell a vehicle". I explained everything to the manager that had transpired to that moment, and he was still being aggressive that they wanted to simply sell me a car and that they don't want me to leave and shop around that they want to give me that best deal that moment and sell me a car, to which I reiterated the point that I would not sign anything until my wife had taken a test drive and felt comfortable driving the vehicle herself and neither of these gentlemen got that point, and the dealership still had my keys hostage for over 20 minutes since I initially requested to have them returned so I can go about my day. I received a few phone calls from that day forward - and told all that called me to remove my number from their system as I would never give them any of my business after the experiences that transpired that day, and judging by the other reviews here, its not a one off occasion. I would NOT recommend anyone, nor want anyone to go thru the hassle that I endured. I'm sure there are quality sales people there, but I would avoid wasting any of your time on Mr. Milton, as he has no disregard for peoples wishes, and takes 'Pushy Sales' to a whole new level.


Rude, condescending and horrible customer service!

1
Dissappointed X-plan customer on 09/03/2014

Customer Service: 1.0

Don't go to this dealership! I am an x-plan customer and was looking to buy a new Escape. Chris Barlow (manager) was completely rude and condescending. He said that saying what I propose out loud sounds crazy to anyone. I showed him rebates I printed from Ford.com and he wouldn't consider them saying that he knows nothing about them. They had no interest in selling me a car and frankly I felt attacked and disappointed when I left.


FREAKING AWESOME!

5
Skyler on 08/29/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I walked in to the dealership on a friday night so upside down in my trade i couldnt even see straight. I have had multiple conversations with two of their salesmen (Mike Roush and Kelly Massey but mostly Mike lol) over the course of a few weeks (after i came in for service on my truck) and they finally talked me into coming in. THANK GOD I DID. After 2 hours of trying to make the deal work (my credit being the issue....606 SMH) I finally left, but, not before the goddess of finance Michelle Hadley PROMISED me should would make a deal happen by the following day. Well come to find out SHE DID! She got the bank to drop my rate by HALF! which put me in the payment that I had wanted and was comfortable with. I will send anyone to these 3 people that are looking for a car. Hands down the best car buying experience i have ever had. THANK YOU PEORIA FORD


yer beware!!

2
Rsmith on 08/29/2014

Customer Service: 3.0 Buying Process: 1.0

Worst dealer ever Lied to and tried to change a deal I had in writing. Took forever just to get numbers on a deal. Be very careful if you try to buy there.


Integrity no where to be found

1
Ready to buy on 08/13/2014

Customer Service: 1.0 Buying Process: 1.0

We were searching for a used (one to two year) Ford F150 and stopped at this location. Salesman Kelly showed us several and we eventually saw a 2012 which caught our eye. Truck was in great condition and test drove well. Only problem I had initially was the odometer (64K+) on the truck was not the same as the odometer of (45K) listed on the Carfax report located in the glove box that had a date of only one day before we test drove the truck. I inquired as to the difference, and Kelly said he would look into it. Once we were done with the test drive we told Kelly as well as his manager (sales manger of some sort) we'll have to sleep on it and get back to them. As is normal with some dealers, they try to keep you from leaving their dealership without making a deal. But nonetheless we left and slept on it. We did our research on the make / model, mileage, etc on the truck and based on true market values came up with a number we felt was fair for the truck. We called Kelly the next day and agreed to drive over there to try and make a deal. In our research we also found the exact truck marketed online for $3000 less than they had it listed for and the mileage listed the the incorrect 45k that I had previously mentioned to Kelly, so we thought these would be bargaining tools. We arrived at dealership, drove one more time, and decided to talk numbers. We agreed upon a number (or so we thought) and decided to move forward with purchase, we told them we did not have trade-in but we were prepared to give a pretty good down payment. We eventually came to an agreed upon amount and initialed by the x. They said ok, they would need us to complete credit applications and would need our credit card so no-one else could begin paperwork on truck. We thought ok, this is done deal, we have good credit, we are good to go, we felt good about settled price and truck. To our surprise Kelly's boss (sales manager wannabe) came back with a number close to $3000 higher than the agreed upon number. What was this? We already had agreed on number and completed application based on that. Of course, we expressed our discontentment and refused to go through with transaction. I did ask Kelly, why so many layers? And if this other guy we were dealing with did not have any authority to negotiate final amount, why was he even there. Needless to say, we left very dissatisfied. We were never given an explanation as to the difference is the odometer reading either. We purchased our F150 elsewhere and were extremely pleased. If we had to do it over again, we would have reviewed the reviews of the dealership because the customer service is just as important, and is the reason we decided to submit this review.


Unprofessional Thug Salesman

1
Kevin S on 08/06/2014

Customer Service: 1.0 Buying Process: 1.0

Experience at dealership was just average/below average. I bought a car here 2 years ago but am late on the review just a bit. What soured me on this dealership was what took place after I bought my vehicle. The salesman didn't like the review I gave to Ford, I guess he thought he was perfect but was far from it and I am brutally honest in those surveys they send. I didn't really say anything bad other than he was a "typical salesman only worried about making a deal and didn't give me the time of day after delivery when I had some concerns. He called me up and said I was a liar and challenged me to come to the dealership and fight (very professional). In addition they like to play games and call and harass you, so don't ever give them your phone number-even if you buy a vehicle from them. I won't even take my car there for service and wouldn't recommend this place to my worst enemy. I am sure this review will result in some additional harassment as well but this needs to be made public.


Don't Buy Here - Get informed!

1
julee5041 on 07/29/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

STAY AWAY!! You are guaranteed to have the worst car buying experience of your life here! We all know the car games sales teams are taught to play... We all know they are going to take our keys, wash our car while they estimate the "value" of our trade in. We EXPECT to get up sold in the finance office, We all know it's going to take all day for them to play their game.... So WHY DO IT?!? You don't have to! Regardless of your credit history!! Save yourself a ton of time and emotional energy. This place is, rude, they have the worst shuffle, game and sales tactics, I have EVER seen! Just DON'T do it! Go do your research on the car you want. Google it! Get informed! Then go anywhere but here! Its your hard earned money, and you dont need help from these clowns. They are going to promise you one thing, and squeeze you into another. They will tack on charge after charge after charge. DONT buy it. You are in control here, and have the power. Take the time to read all the unhappy posts here, and learn from their mistakes! (I wish I did, before I wasted my time driving there)I personally walked off the lot and refused to buy here after repeatedly telling the sales person AND the assistant manager what I was looking for. They spent over an hour wasting my time giving me a sales pitch. Promising me, they would do everything they could to get me into a car today. telling me how they are the largest dealer in town, bla, bla bla. I dont care. Lets find a car and sign some paperwork. I couldnt have been an easier sell. Save me your sales pitch and lets pick a car, and get out of here. I couldnt take it and walked away.Once they realized we were leaving, the sales people that were helping us, yelled hateful, mean things to us. I was SHOCKED! That moment only confirmed their bully tactics to me! I left knowing we did the right thing, and was amazed that there are adults out there how behave like this. Honestly, who does that? Later in the day, received a voicemail from another sales person calling to pitch to me again over the phone. Are you kidding me? There is no way I am working with you people! In fairness, I thought maybe I just caught one or two bad apples and called the manager, Discount Dave to share my experience, and let them know how we were treated, and why we would not be back. He listened, and said well I am sorry to hear that have a good evening. He gave absolutely no effort to earn our business, ask who we saw, inquire into what time we were in etc. Clearly he cared less about the experience. Please do not do business here! Read these other comments! I promise you there are plenty of other people out there willing to take your money and work with you, regardless of your financial situation. This is not the only game in town!Side note to the dealership: Please spare me your canned response, We pride ourselves on excellent customer service, and we're sorry for your experience. Clearly you are not or you would change your sales tactics. Buying a car never needs to be this painful. Congratulations on being the largest bully in town!Thank you!


Quickest Salesman Ever

5
daiday03 on 07/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Peoria Ford to see what they could do for us.. We met David Haggerty.. He listened to everything was told him that we needed.. He went out of his way to make sure he found us the car we needed.. We explained to him our budget and he found us the exact car that we asked for... He told us to just trust him.. So we let him do his thing.. We got more then we thought that we would for what we told him and he was still able to make it work out in our favor.. We've bought a couple car in our time.. This was by far the fastest this process has ever taken us.. We we're in and out in less then 2 hours.. Needless to say since then we have bought 2 cars off of him as well he has sold lots of out friends and family their cars as well.. And will keep referring people to him.. Will NOT go another place.. Looking for a Professional that will get to the point quick and not waste you time?.. Go to Peoria Ford and Ask for David Haggerty...


Shawn Callaway

1
callaway07 on 07/15/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership is terrible I bought 2 vehicles from them there customer service sucks I can't even get a hold of anyone unless I go down there. They ripped me off on my registration for one of the vehicles I bought and were going to reimburse me. They kept lying to me about sending me the check till 3 months went past and I had to drive down there and make them cut me a check. To add to the frustration I bought a truck from them with a warranty I paid 3 grand for and not even 3 days after I bought the truck it started having major electrical problems. So I took it in twice and they kept telling me nothing was wrong with it. So since they couldn't figure it out I recorded a video of the problem and took it in a 3rd time. They finally actually looked at the truck this time and found the problem but to my surprise the people in financing lied to me about my $3000 warranty that was supposed to cover everything other than windshield replacement and I ended up having to pay them $100 for looking at my truck I am so pissed I am trying to file a report to the BBB. If you read this please take my advice and just go to another ford dealership these people are xxxxxxxx I truly regret buying both my vehicles from them and would never buy from Peoria ford again


Rob Murray

5
peabodykat on 07/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was at Camel back for when I met Mr. Murray and because of his great customer service I followed him to Peoria Ford and bought another car


Great buying experince!!!!!:)

5
danielfocus on 06/29/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

bought a 2012 ford focus with ford certified! best buy great price cant not complain with the amzing service! very friendly and helpful managers!!


Awesome service and friendly staff

5
Tpagos67 on 06/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased two Fords from here in Jan, and the third in May. Jim Eisler and Chris Bowman are fabulous. I will always go back, and highly recommend them. The purchase was smooth, quick, and very reliable.


Easy to work with

5
TJohnson87 on 06/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Armand was friendly and professional. Made the usually agonizing process of purchasing a vehicle enjoyable. I went in thinking I would rather be at the dentist but Peoria Ford changed that.


get it in writing

1.4
georgemendez777 on 06/19/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I bought a ford focus from here used at the beginning of the year sales guy was great until I brought some issues to his attention, I also brought it to bo the sales manager is what I was told but nothing was fixed or resolved. I came to find out that my certified pre owned ford was in a sideswipe accident which violates the ford CPO regulations. I tried to reason with them and nothing was done because it wasn't in writing! It rained a week after I bought this car and my floors got soaked, rear brakes made lots of noise and passenger door handle was damaged. I don't recommend this place if your buying used or going back for any reason because after the loan is funded they will treat you like dirt. Hope they don't continue this bad reputation they could have had lots of business from my friends and family instead a quick buck was made and on to the next.


two month follow up

5
madridmanor on 06/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It's been two months since I obtained my new ford. Absolutely no problems and we are enjoining it immensely..The sales personnel were outstanding, very through, very professional, and very accommodating. It's the bestcar buying experience I've ever had thanks to Marty and Chris.


Our NEW Toy

4.8
mark00a85 on 06/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great Service From The Start!!! Was Able To Get All Questions Answered About Our Purchase. Overall A Friendly Atmosphere, Experinced Staff. Now We Get To Enjoy Our New Car. Thanks Again Guys!!!


GREAT PEOPLE

5
ZAK7407 on 06/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I VISITED MANY DEALERSHIPS AND PEORIA FORD TOPS THEM ALL.THE FRIENDLY NATURES OF CHRIS AND JIM MAKE YOU PUT YOUR TRUST IN PEORIA FORD.I TELL ALL MY FRIENDS ABOUT MY EXPERIENCE THERE.


A Great Experience at Peoria Ford

5
CMelby on 06/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Tracy Twitchell and your team, including Chris Bowman for making my car experience a smooth and pleasant experience. Everyone at the dealership were polite, fun and totally engaged with me. During the waiting process I walked around and introduced myself. If I didn't, they were sure to say hello and asked me if I needed anything. They (Staff at the dealership) took an interest and connected with me as a person. I understand I am that way with others and really enjoyed everyone being that way with me. Thanks Tracy for being in the transaction of selling me my car. Chris Bowman, thanks for having fun with me bantering with you! I love my Ford Fusion!! Have a great day! Ask for Tracy Twitchell... awesome sales person and you will have a genuine experience. C~


Can't go Wrong when you go with BIG JIM and Peoria Ford

5
Brianjfranks on 06/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought 1 2014 F-250 FX4 Diesel Crew Cab, 1 2014 F250 Super Cab with service body, and 1 2013 F250 Super Cab with service body within the last 12 months and have had the best experience and available price out there on the market. Pat Hickey even took the time on the way out to his own car to stop by my new truck I had just purchased and not only thanked me for the business but my service to this country and talked to me about my business and what we do. I do have to admit it's the employees that make the experience and Big Jim has made it an enjoyable experience every time I pull in. He's what keeps me coming back, not only has he became a good friend but the best xxxx car salesman a business owner could have. Peoria Ford All The Way! Best xxxx Ford Dealership in the nation. JetTech/Brian Franks


Peoria ford

5
Anniesullivan on 06/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tracy's customer service is excellent! I will send any of my friends and family who are looking for a vehicle to her. She helped me pick out the perfect to fit my needs. I bought a 2013 CMax . Tracy helped me order my dash cover and went out of her to make sure I was comfortable with my purchase. Tracy is the best car salesperson I have ever met!


Buying experience.

5
Penmacd on 06/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David and Rob made this the best car buying experience for me. I knew exactly what I wanted when I went in. I wants a Ford Edge and they went above and beyond to help me. David was so much fun and made this experience fun for me. Rob got me the best deal possible. David has called several times since I bought my car checking in to see how I like my new car and if I need anything. I love my new Ford Edge. I tell everyone about my experience!!


Experience with Peoria Ford

5
GoCars on 06/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Peoria Ford started when they were Sunset Ford. I have had great service with them. My first salesman was Chris Bowman, and I have been working with him every since. If I have a problem, I can call him and he will direct me to the proper supervisor or manager who can help me resolve it. The vehicles I have purchased have been serviced with Peoria Ford, and they have worked to resolve any problems my vehicles had. I have worked with the Parts Department in customizing a couple of my vehicles, and the service was phenomenal.


buying new car

5
Carlover on 06/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My daughter bought a new for Edge at Peoria Ford the service was outstanding and everything went smooth as can be. She is very happy with her new car and thanks to Chris Bowman and Tyler Hubler her experience was fast easy and pleasant. Peoria ford is a great dealership to check out if you want a great and pleasant experience!!


Stay Away - Worst Customer Service Ever!

1.3
Bay on 06/09/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 2.0

After a week of e-mail and multiple phone conversations with a sales person, their supervisor and the boss of them all, I arranged to travel 130+ miles to test drive the car on a Sunday afternoon. This was confirmed via e-mail Saturday evening. Dealership opened at 9 AM, departed our home at 9:45 for a 2.5 hour drive. Called the dealership and left a message for Tom Milton at 12:15 pm after we stopped for lunch with our anticipated arrival time (no call back). Arrived at dealership and greeted by multiple salesmen hovering in the parking lot in 105 degree temperatures, ready to pounce on customers. Counted 17 salespeople wandering the showroom floor on a Sunday afternoon. Met Mr. Milton and despite having all our information, proceeded to ask us it all over again. Went to get the car (it was not out front as you might expect), and after about 5 minutes came back to tell us the car was sold Saturday evening....no communication among the sales staff on vehicle sales, no courtesy call ahead of time to us, and no plan for alternate vehicles. Poor, poor customer service by Tom Milton. We left immediately and then I was bombarded by text messages and voice mails from the dealership looking to get our business. Really? Worst customer service for a potential customer I have ever seen! I would never buy a car from this dealership or any of its affiliated other dealership;


finance office

1
925holmes on 06/08/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Slimy sales techniques.Terrible service after the sale. They won't return phone calls for service after the sale. Stereotypical used car lot. Avoid this place.


Bad service

1
M003 on 06/01/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Hi everyone, I recently bought a car at ford Peoria dealership, I had the worse experience they pressure me so much to say yes on the car even thought I told them that I had to think about it and like five guys show up to convince me, I repeatedly said no that I have think about it at the end I said yes, I was happy to buy a used car in a dealership to build my credit, but I drove home and once I got home tried to lock the doors it wouldn't let and the Tranxel lights didn't work and on ...!! I took it back to get fix and they didn't fixed it because the car was a KIA not ford, so they send me to a kia dealership and I had to pay extra for the repairs they weren't responsible for anything. People if you ever go to a dealer make sure to get a car of dealer if you go to a ford dealer get a ford don't let them sale you a different brand because they will not pay for any repairs and make sure it's certified. Good luck!!


Peoria Ford and the outstanding service received

4.8
johnny1723 on 05/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My family and I had the pleasure of purchasing a used vehicle from Peoria Ford in Phoenix. We got to work with Beau and Jason O, Beau is the director of financing and Jason O is a salesman. Between the both of them our time spent going over the vehicle and financing options was pleasantly appreciated. After several trips to other dealerships on Sat May 24th 2014, it was so nice to be dealt with in the most profressional manner. I will recommend Peoria Ford along with Beau and Jason O to all of my friends and family who are in need of new or used vehicle. The friendliness of these 2 outstanding professionals is way more than could ever be expected. I will purchase all vehicles in the future from Peoria Ford and will want to deal with these same 2 employees (Beau and Jason O).


greed

1
ronaldgdenton on 05/25/2014

Customer Service: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was quoted a final o.t.d. price for a Focus S model ---go to close the deal and was told that to qualify for that price we had finance 10 k for 6 years at their rate--not once was this mentioned ....never again will i buy a Ford


calling calling calling

1
peoria1 on 05/18/2014

Overall Experience: 1.0

My husband purchased a 2010 Ford truck from Peoria Ford in December 2010. Worst mistake ever . About 2 1/2 years later I received a call from a "retention" sales guy from Peoria Ford. I explained to him that he needed to call my husband to discuss buying another truck as this was his work truck and I gave him my husbands phone number. Over the next couple weeks the same retention guy kept calling me. I called him back and I received his voicemail. I told him to quit calling me and to call my husband. I told my husband and he said that he already talked to the retention guy and told him he wasn't interested. I called Peoria Ford to tell them about the unwanted phone calls. They put me on a " do not fall list". This lasted for about a month. Then the phone calls started up again. I receive a phone call from them (480-696-6394) almost everyday if not every other day. I called Peoria Ford again and they said the only thing they can do it put me on the do not call list. I explained that they have already did that so how is it going to help this time? She responded with I am sorry but that is all I can do. I again provided her my number for the do not call list....This lasted all but 2 days. I received a phone call again from 480-696-6394 and this time it rang twice and I picked it up. When I said hello the man said "oh oh" and hung up. I called the number back and it went directly t voicemail..imagine that.. I called Peoria Ford again and once again they said that I would need to be put on the do not call list. I told them that I was going to file a complaint and asked for the general manager, which is Pat Hickey. This just the first complaint am I am sure there will be many more unwanted phone calls t come.


Service with integrity

5
WayneCooper on 05/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son is in the USAF, he was stationed in Glendale AZ and was to be transferred to NM. He had taken his 04 F250 Diesel in for service to a "private" garage and their work was a disaster. The truck ran terrible, electronics were messed up and his MPG had went in the dumper. He was in a bind for time before he left for NM and Peoria Ford came to the rescue. They took his truck in and they worked him into their schedule with great results! These guys really are the real deal and I would trust them with any vehicle I own. Living in Ohio I was stressing because I coiuld not help him, Peoria relieved this worried father and got the senior airman on the road. Wayne C.


worst dealership ever

1.2
rtpse1979 on 03/31/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

I have had a few experiences with this dealership.First I went to Peoria Ford to look at a new Ford Explorer.I quickly found that they were not keeping to their deals and promises that were being advertised. There was always some small detail that canceled out any kind of deal and rebate. It was honestly like they didn't want us to buy a vehicle. They kept trying to put us in a vehicle that we didn't want saying that they weren't able to get a Ford Explore. The ones they could get were states away and we would have to pay for the shipping cost to get it here. They also kept trying to get us in a vehicle that was way above our budget that they already knew we wouldn't be able to afford.While working numbers they would constantly talk down to us, involving the whole sales team and supervisors coming in to tell us how hard it is for them. They even went into explaining that they were upside down on purchasing one vehicle because they paid too much for it, pushing that mistake on to us as if it was our fault.After walking out we got a call from the famous Pat saying to come back in and they would set things right. We went back in only to go through the same pain as before. We live 2 hours away so it was a big deal to come in. We ended up getting in contact with San Tan Ford and within two days of negotiations we drove off in our new 2012 Ford Explorer for the price we were asking for from Peoria Ford. Peoria Ford was the worst experience I had ever had with any dealership.And that's not it.With my new vehicle I bought the extended warranty and three free oil changes. The problem was that San Tan Ford was almost 3 hours away from where we lived. I called them and they agreed to push our contract to were they would pay for other dealerships to do our oil changes. So I called Peoria Ford to see if they could handle my free oil changes that would be paid for by San Tan. You can't mess up an oil change An appointment was set.Before I was able to get into Peoria Ford to do the oil change a slight thumping started in the front of our new Explorer. I called Peoria before our appointment and asked that they look at that issue while they had it in. The lady said that there would be no problem. We showed up for our appointment and we're there for two hours after handing them our keys before we had gotten any info. I went up to the service desk and they said that they haven't looked at it yet. "We are really sorry" we were there for another hour before they gave us our keys back. I asked them what they found out regarding the thumping in the front. They told me they didn't have time to look at it. Three hours for an oil change! I was really upset and they really made me feel that they didn't care telling me to schedule another appointment so they could give it a good look.A few weeks later with another appointment we gave them our keys again.One hour later the service rep came apologizing saying that they hadn't been able to get our vehicle in to inspection yet. He then offered us a rental telling us that they didn't want us to have to wait. If we could leave it with them they would look it over during the weekend. I reminded him that we lived far away and if they would be able to get us a rental it needed to be something comparable to the Explorer. Sure thing he said and got on the phone with Enterprise. Enterprises rep cam over and picked me up to go across the street and get my rental. Then I found out that they would only cover $30 a day for rental. I told the rep that because of the dealership messing things up with my appointment they were going to pay for it. The rep got on the phone and told me that it was not what they were telling him. I asked him to take me back.Back at the dealership I asked the rep if he had been able to look at our vehicle and he said that they still haven't. It's been 2 1/2 hours and they still haven't gotten it in.I explained to him what enterprise had said and he apologized blaming Enterprise for changing the way they do their business.I spent the next hour talking circles with the service rep while the manager stood back and watched. They couldn't get the Explorer in despite the scheduled appointment 3 hours prior. Now they were telling me that they would keep it and set us up with rental as a "favor" but wouldn't authorize to cover the whole cost. Only when I told the rep that I was leaving and never coming back the service manager spoke up saying that they would cover the weekend for us is an exasperated tone. The rep looked at him with daggers as if saying, "your gonna sit there this hole time and listen to me trying to help this guy when you could have spoke up an hour ago." Up to this moment I didn't realize that the guy standing there was the service supervisor. Just then the Enterprise showed up with a car that would obviously not even slightly work. He said that was all he had. I looked at the service rep and told him to give me my keys and that I was never coming back.


The Great Handoff

1
Jeanie P on 03/10/2014

Customer Service: 1.0

We went in this past weekend to look for a used vehicle for our daughter in college, nothing new, but reasonably priced and in good condition, etc. I repeatedly told them our budget and criteria and I overheard one of the salesmen say "oh that's not going to happen". Then came the hand-off, from one salesmen to the next. We were there less than one hour and 4 salesmen came out to move us around a lot that didn't have any vehicle that met our criteria. A huge waste of our time!!! Take your business to a dealership where they will listen to the customer's needs!!


RIP-OFF STAY AWAY

1
MAD on 02/27/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

This dealership is the biggest rip off I have ever been to! They pressure and intimidate you into buying a car. Told the salesman repeatedly I wanted to think it over but he would not return my keys . Don't believe anything they tell you because it probably isn't true! All they care about is themselves and not the customer. Once the deal is over, you might as well consider yourself a second class citizen because you will be upside down in your loan you will never be able to pay your vehicle off . Wish i had NEVER gone to Peoria Ford. Totally stressed out experience. AVOID at all costs!! #1 RIP-OFF DEALERSHIP AN THEY ARE PROUD OF IT.


This dealership is the biggest rip off I have ever been...

1
VERNSTONE on 02/25/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership is the biggest rip off I have ever been to! They pressure and intimidate you into buying a car. Told the salesman repeatedly I wanted to think it over but he would not return my keys . Don't believe anything they tell you because it probably isn't true! All they care about is themselves and not the customer. Once the deal is over, you might as well consider yourself a second class citizen because you will be upside down in your loan you will never be able to pay your vehicle off . Wish i had NEVER gone to Peoria Ford. Totally stressed out experience. AVOID at all costs!! #1 RIP-OFF DEALERSHIP AN THEY ARE PROUD OF IT.


Got my pathfinder at a tent event. They made me fill up...

1.8
Steveo222 on 02/14/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Got my pathfinder at a tent event. They made me fill up the EMPTY tank myself, did not detail as promised, stereo wouldn't work and had to drive out 2 different times from Avondale to have someone look at it after making 2 appointments just days after purchase. Said they had no means to give a loaner car so I had to miss several hours from work to fit myself into their schedule. Worst experience by far. Their used car manager Bo was a joke... Unfriendly, stuck up guy, who acted like I was inconveniencing them! A joke. They just wanted me to be gone...horrible customer service. But if I bought the $95,000 raptor they had in their show room I'm sure this would of all been different! Same on me for buying into a commercial....pretty sure they lost me


I went to this dealership to look at a specific pre-owned...

1.8
chin8ta on 02/09/2014

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 1.0

I went to this dealership to look at a specific pre-owned vehicle. I clearly stated that I will only be looking at the car and not test driving it. However, one of the managers offered "If I offer you this amount, will you at least test drive it?" Which I did. After driving it around, I still told them that I would really like to test drive more cars today- where this person then offered me a lower price for the vehicle. After contemplating it, I finally said okay if it is for this amount, but I will be paying in cash only and that I do not want it to be financed or have my credit checked.Next thing I know, the salesperson said he had to check if they will okay it (I assume he was talking about the manager/financial dept). I thought we had already agreed on the amount yet turned out it had to be approved first?So he had me fill out a form, stating any person purchasing a car that had to be paid by cash that is more than a certain amount ($10000), must complete this form. Okay I knew that and I knew that they do not have to run my credit if I only pay for cash. And while completing the form, I was told numerous times by the salesperson, that they will not run my credit because I am paying cash.Well today, I found out they did run my credit without my approval.Anyway, another person I never met came out and said that they will not give me that low price that we agreed upon which I did not even offer the first place (was offered by the other manager).NOT HAPPY and I would not recommend anybody to go this place. Poor communication among their sales team and managers and most of all, they ran a credit check without my permission. I know my rights and I know they can not run a credit inquiry without my approval.


We are considering a used pick up truck for our teenage...

5
ikarelar on 01/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are considering a used pick up truck for our teenage son, and Jason was very helpful and knowledgable. We will definitely return to Peoria Ford when we are ready to purchase. We highly recommend this dealership!


I had just lost my car, had poor credit and not much of a...

5
BarbaraFronek on 12/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had just lost my car, had poor credit and not much of a down payment. I was desperate because I had 3 children at home and no vehicle to grocery shop or get to work. When I went to Peoria Ford Jason and Ruben went out of their way to get me into a vehicle I could afford. They were my Christmas miracle.


After buying several vehicles from this dealership, I was...

1
Sting97 on 09/27/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

After buying several vehicles from this dealership, I was told to bring both cars back in a year to trade them in against another car and they would hold there value and that they would honor this verbal agreement. So I waited a year and a half,showed up to trade the Cars and was told that I am stil 5 digits upside down and they can not do nothing for me. As I was leaving I turned around to notice the sales mgr. and the salesman laughing. I would not recommend anyone to this dealership,nor will I ever do business with them again. Hope for nothing but the worst for them.


First off, my problem with Peoria Ford is not my car...

3.6
ashleyrekha on 09/25/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 5.0 Overall Experience: 1.0

First off, my problem with Peoria Ford is not my car salesman Jeremy or the guy that put my payment plan together.. My issue is FINANCING DEPT----- I took my 2006 car in for a trade in (condition: all that was wrong was the AC).. Spent a long time at the dealership negotiating a trade(my salesman was AWESOME! Jeremy B. - Good Job and so was the manager in the department that works with putting a payment package together- AMAZING) .Put 500 down and Bought a new car then the monday after recieved a phone call giving me an ultimatum of a cosigner or raise my payment. I was FAR from pleased so I took my "new car" back. When on the phone with financing they asked where I was getting my information regarding why I thought I was being "pushed around". I told him my friend, he then started bad mouthing my friend (again, not making me want to continue business with them) .. when i went to take my car back the pushed me around to 4 different people one of which called me rude and all i stated was that i wanted was my keys and money back . They made 3 last stitch efforts to keep me in my car before giving my keys back....As i was leaving in my old car i noticed that my car was hard to steer (MY POWER STEERING WAS OUT!!!) i did not take it in in that condition. I HAVE YET TO RECIEVE MY MONEY BACK!!! Do not go here. It is a JOKE!


Great Deal

4.3
Todd on 09/03/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Went in on Labor Day and I received a great deal on a F150 FX4. My salesman was Jason Black. He made sure that I found the right model. He was not pushy or over aggressive. The guy works really hard and was running all over in order to help me. When I got to the finance department I dealt with one of the Finance Managers, Ricardo. He was very professional and a genuine nice guy. I was surmised I received such good customer service because it was their busiest weekend of the year. If you go there ask for Jason, he's honest and he will make sure you get the right vehicle for the right price.


Don't request more info online

1
April Luyt on 08/25/2013

Customer Service: 1.0

After requesting info on a car online, I received 8 phone calls. I told each person we were no longer interested and to take me off their list. Each person, including the sales director stated it was never noted that I was not interested. This has been over a three week period. Do yourself a favor and never visit them, or say you're interested online! Ridiculous!


Why i gave this review such a bad review was because of...

1
hollydolly088 on 08/18/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Why i gave this review such a bad review was because of the POOR customer service, lack or concern and care. My mom bought a 2012 nissian here.. it smelled like smoke upon buying it.. she really liked the car and wanted to buy it.. they said "oh noo problem we will get rid of the smell" .. so she bought it and they claimed to get it out but it just made it worse. my mom is POST CANCER. and the smell is SO SO SO bad in the car, even i cant handle it. it makes your clothes smell. they wont do anything else. they said "oh smoke wont hurt you" are they doctors?? LOL the GM wont even take any calls for us anymore. they wont even communicate. the sales man sean is a LIAR and just wants $.. this deaerlship is EXTREMELY poor, rude, and not a place i would EVER EVER recommend someone buy a car! BUYER BEWARE


I worked with Tracy Twitchell, Internet Manager, and was...

5
dukes07 on 08/06/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Tracy Twitchell, Internet Manager, and was able to negotiate all terms of the sale via email. She was professional, responsive, knowledgeable and pleasant to work with. She helped me find the EXACT vehicle (2013 Edge SEL w/ Appearnce Package black on black) I wanted when I began my search, something other dealerships couldn't do, and didn't really seem to WANT to do either. The experience was nothing short of awesome with Tracy. Since I've taken delivery, she has followed up with me on more than one occassion to ensure I am completely satisfied. Peoria Ford was not my first stop, it is over 50 miles from home. There must be 4 to 5 other Ford dealerships between my front door and Peoria Ford, but it was the best decision I could have made. Tracy had the vehicle cleaned, gassed and ready to roll when I arrived. To top that off, all the documents were prepared. I completed the signature process in less than 5 minutes and had the keys in my hands in under 20 minutes from the time I had arrived. You just don't get this level of service from most dealerships, nor sales people. Tracy was forthright with me through the entire process. I told her what I wanted, how I wanted it and she delivered. I admit that I took my time and did my research and knew what the fair price was for the vehicle I wanted. Which is why I was so surprised and delighted that the final sales price ended up being lower than all my calculations. I couldn't get any other dealerships close to this price, and they were trying to sell me vehicles with far less equipment. My only complaint is that Peoria Ford is so far from home, I have to find another dealership closer to do some of the service. Thank you Tracy and Peoria Ford for an excellent experience!!!


very poor dealership

1
wrucker on 07/07/2013

Customer Service: 1.0 Buying Process: 1.0

We were wanting to buy a new car for my wife this past weekend so we thought we would go to Peoria Ford.I have bought alot of cars in my life and this experience was by far the worst one i have ever seen. John Elian a sales manager followed us to our car to harass us after we said we had to go and we would be back. Very pushy people even when we said we were not gonna buy today and we are just looking to see what my wife would like to drive. i have no clue how they are the biggest dealership in az when they have no customer service at all.Maybe they should treat customers better and less about pressuring people into cars they dont want. Before we walked into the showroom floor we said we are not gonna buy todaya nd we want a used car. All the sales man did was try to get us into 40 thousand dollar new car.


Old fashion game playing- Horrible experience

1
Average Woman on 06/24/2013

Customer Service: 1.0 Overall Facilities: 1.0

The salesmen here are so stereotypical ! I was so freaked out by the way they completely ignored my question - not once- but as many as 5 times! How stupid can this man be I wondered? I wanted to buy the car, but he was treating me so awful- down right disrespectful. As a woman I have bought 9 cars over the last 35 years. I could not believe how this guy talked over me as if I had nothing to say about the deal. Needless to say- he lost the deal. I went elsewhere of course. Holy cow this city has a million car dealerships- what a fool he was! I will never recommend this place, and I will surely let my friends, family and co-workers know of the horrible experience I had here. Especially the Women! Stay far far away!


picked up my suv on june16th 2013. while waiting, the car...

1
ileeglen1 on 06/19/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

picked up my suv on june16th 2013. while waiting, the car dealership washed my car for me. this caused a 3 foot crack in the windshield. they claim it was because of a small micro pit in my windshield. they refuse to pay for the damage. the manager wont even talk to me. never will i go there again and i will tell everyone to be care full of this shady dealer.


Great Service

5
Jerry Johnston on 06/08/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They were very friendly and did not pressure at all. I would go back there and by another vehicle. In fact they treated us so good I am going to take my Ford truck (we bought a Ford Explorer) for its maintenance instead of the Ford dealer I have been going too.


We stopped one night with no intention to purchase and...

5
bpearson6 on 06/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped one night with no intention to purchase and told Ashley that was the case. We've had awful experiences with other dealerships not wanting to let you leave without buying. Ashley listened to what we said and there was no "hard sell." In fact we stopped back several times before we bought and never felt like we had to buy it that right minute. When we agreed on the car we wanted, we began negotiating the price. Ashley brought in the finance guy who was an absolute jerk and his comments had us walking out the door. In the end, Ashley was able to get the deal we wanted on the table and we bought it with no regrets.The car is the Ford 2013 Escape and kudos to Ford for the remake of this vehicle. We absolute love it.


This was actually the last dealership I stopped by...

5
Aurora02 on 05/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was actually the last dealership I stopped by looking for a new car. I had almost given up but when we got to the lot we were warmly greeted by clay who asked what we were looking for and promptly tried to help us find the car for me. I asked a lot of questions and instead of lying to me clay told me he was new and asked his manager Mark Davis to join him to answer some of our questions. All of my questions were answered and I ended up purchasing a brand new Ford Focus. The negotiating process was actually quiet enjoyable and we were very comfortable. They have me an unbelievable deal on my trade in and after some convincing agreed to the payment I wanted :-) I definitely felt more like a friend receiving honest treatment and would recommend this dealership to anyone. Our finance wad great as well, very fast I believe it was the shortest time I've ever spent signing papers for a car purchase. And very interested in what I said and helpful. Great experience. Keep it up! I will definitely be sending you some business. Good bless


NEW SHELBY FROM PEORIA FORD

5
VETTEKILLER on 05/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

THIS IS THE 2ND MUSTANG I HAVE BOUGHT AT PEORIA FORD. EVEN THOUGH THE SHELBY I WANTED TO PURCHASE WAS BRAND NEW, MIKE ERICKSON, THE USED CAR MANAGER, CAME AND TALKED WITH ME ABOUT THE NEW CAR AND MY TRADE IN. HE WAS INCREDIBLY KNOWLEDGEABLE AND HELPED ME GET THE CAR I HAVE ALWAYS WANTED! THE REST OF THE STAFF THAT HELPED ME WERE GREAT TOO, BUT I'LL NEVER BUY ANOTHER NEW OR USED CAR FROM ANYONE BUT MIKE.


HORRIBLE. so pushy to sell a vechicle. SPOT DELIEVERY IS...

1
stacieherrera on 05/09/2013

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

HORRIBLE. so pushy to sell a vechicle. SPOT DELIEVERY IS WHAT THEY DO. get you in a vehicle without bank approval. have you sign on contract then come back and sign another that is different then other. then 3 weeks later asked for the vehicle back because my "home address is different then mailing". give me a break. they screwed themselves after adding $3000 in extra warranty. and internet price is different then sales price. I gave $1000 down payment which I was told they would be keeping even if bank didnt approve. I asked for my check back before they cashed it and of course" its locked up in a box" come back to get it the next day and still "locked up. but they promised they would not cash is. and guess what a week later they try and cash it. I cant wait to see them in SMALL CLAIMS COURT. STAY AWAY FROM THIS SHADY PLACE.


All I have to say is DECEIT! Im not one to have one bad...

1
RyanC1976 on 05/06/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

All I have to say is DECEIT! Im not one to have one bad experience then go post a bunch of negative reviews but when someone insults me and deceives me like they did Ill tell everyone about it. Long story short, I had my car on craigslist at a very competitive price. Sunday night "Salesman" Greg calls my phone explaining how bad they "need" my type of car on their lot. "Cant keep them in stock" he says. "your car is priced right" he says. He said his manager told him to find as many of these cars as possible and buy them. Said they are pretty much giving the person selling what they want for this particular car. So after I told him to please not waste my time if I come all the way out there (about 45 min drive) he assured me this is for real and he's not blowing smoke my way so we made an appointment for Monday (today) to seal the deal. Said it would take about 10 minutes. So I got there and met Greg and he showed the car to his boss I guess and then another guy had to come look at it. (typical dealership strategy) They were looking hard for any type of blemish possible to try supporting their low ball offer. The car is 7 years old and in almost mint condition mind you. After about AN HOUR and finding a couple blemishes on a wheel they decided to low ball me almost 3 grand less than I had it posted at. Not even in the same ball park.. PLEASE DONT BE DECEIVED!!! They will do anything to get you on their lot with all kinds of wonderful promises then bend you over. They have no regard for wasting your time. I will NEVER visit this lot for anything. Be careful folks


This dealership is not consumer friendly. My Ford Fiesta...

2
jd1492 on 04/09/2013

Customer Service: 2.0 Friendliness: 3.0 Overall Experience: 1.0

This dealership is not consumer friendly. My Ford Fiesta was in an accident and the body work was done by Peoria Ford. They sent the car to Peoria Ford for engine repairs. There were parts needed that were on backorder which caused delays, however, they contend that Peoria Collision authorized the engine repairs. From the body work alone, it was border line that the car should have been totalled. My insurance adjuster from Milwaukee, Wisconsin authorized the body work and some of the engine repairs, but not the "extra" repairs. Peoria Ford said the ok for all repairs came from Peoria Collision. They asssumed that any and all repairs were ok to do. They did not contact my insurance company or adjuster. Had that been done, the car would have been totalled. I had to initiate most contact with them. They did not take the initiative to speak with my insurer at any time according to the information I have. They claim they don't have loaner cars, so I didn't receive one. Not their policy, I was told. Peoria Collision did provide me with one after I spent over $400.00 out of pocket after my insurer covered their required 30 dayss of rental. Peoria Ford contends non-availability of parts is the problem, but that is just part of it. I have contacted the BBB and Ford Corporate Headquarters in Dearborn, Michigan. Someone should pay for my out of pocket rental expenses.


This dealership actively worked to scam my elderly family...

1
ColinWolfson on 04/08/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership actively worked to scam my elderly family member. When a vehicle was brought in for a recall they tricked her into signing for $1700 of work she did not want. When she did not have the money to pay for it they forced her to put it on a credit card and then had her write a check for the remainder. When the check did not clear they threatened to send her to prison for "knowingly writing a hot check" and have repeatedly told her that if she tried to do anything, including reporting them to anyone (does this count??), they would send her to prison. She is now terrified thinking she has no other choice but to pay this fraudulent bill. I am going to report them to the BBB and News 3 as well. To the GM of Peoria Ford: if you are reading this then you know exactly who I am referring to. I will tell you that I am an insurance agent in the area and will stop at nothing to spread news of this deceitful behavior. All of my clients will know to do business with Rodeo Ford or Tom Jones Ford rather than Peoria Thieves. Send her a refund or the threats you make on her will be reversed on yourself.


My husband and I are moving from the Phoenix area and...

1
kcberkeley on 03/21/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My husband and I are moving from the Phoenix area and will be using a U haul and RV to live in to travel to northeast. We knew we needed a battery in engine and replaced it... continued to have electrical problems... ? coach battery ? alternator. We decided to call professionals and had RV towed to Peoria Ford. We were told they would be able to get us up and running right away. This was a Monday morning. We did not pick up RV until Wed. at noon. After being lied to and given the run around with no one looking at our vehicle for days. They replaced coach battery with my husband's guidance and did diagnostic on alternator. BUT why did it take so long and why do they lie to people? One person would say one thing another person would say another when we called for updates. The stories never matched!!! Why can't customer service contain keeping customers updated and in the loop? Hindsight should have done things ourselves. Poor communication, poor service. DON'T use this service dept...


$19,900

Mileage: 15241

Color: White

Transmission: Automatic

Body Style: Sedan

City: Peoria, AZ

Engine Type: 2L MPI Nu

$36,833

Mileage: 35039

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Peoria, AZ

Engine Type: 5L V-Shaped 5.0L 4V

Contact seller for price

Mileage: 104587

Color: Other

Transmission: 8-speed Automatic

Body Style: Pickup

City: Peoria, AZ

Engine Type: 3.6L V-Shaped

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