Penske Cadillac Buick GMC South Bay

Dana Jack is the best!

Fast and extremely friendly. Dana Jack was very knowledgeable and showed me every feature my Buick LaCrosse Premium II offered. I will definitely be back for my next car/truck.

Great overall experience

Buying or leasing car can be stressful and overwhelming, but Dana Jack made this experience great. We went to look at a car and ended up walking out with a new one... Dana and the entire staff made us comfortable and at no time pressured us into anything. Jesse Espinoza was fast, knowledgeable and helpful in getting our paperwork ready. I would STRONGLY recommend this dealership especially Dana Jack , Sean (floor manager) and Jesse Espinoza if they are looking for a Cadillac, Buick or GMC.Thanks guys!

Great Service Friendly Staff

Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer five star service clean comfortable environment gave me a brand new car for a loaner I just love this place and love the staff as well. Keep up the excellent work Cadillac Penske!!!

Amazing Service!!!!!!!!!!!!!

We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No wasted time, extremely informative, and very to the point. We have purchased many vehicles in the past and none compare to this level of service. I highly recommend anyone looking to purchase/lease a Cadillac, Buick, or GMC to come to the South Bay Penske Cadillac dealership. You will not be disappointed. They even stayed open past closing to make our transaction happen properly !

We"ll be back

salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back!

Used car sales

Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work with and willing to deal.

Service here is HORRIBLE!!!

I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clicking vibrations. Its under warranty and a week later it WASNT fixed. Gary Anderson their service manager claimed it was NORMAL! He was being condascending, unprofessional and a total jerk saying they wouldn't fix it. I've owned a cts and srx at other cadillac dealers and never had a bad experience. I have never felt so disrepected and unappreciated as a customer as I did there. Service there is horrible. Needless to say they lost me as a customer and I will take this up with their guest relations office for sure. Take your car to boulevard or martin Cadillac. They are courteous and professional there and have a much better team.

False advertising two mystery trucks

Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never available. Drove 300 miles round trip to be passed off to two different sales men who also couldn't find mystery trucks for four hours. Waste of time and unprofessional establishment.

Easy to deal with

Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and guided me through the purchase of my new Enclave.

Love this place

Super humble and you young people love to go here.. I bought 3 cars from them!!! Thank you Penske I will be back to get another car for family

Incompetent and Non-Responsive!

These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with both the lender and the DMV. Worse, they simply did not respond to my written complaints, nor to my calls. When problems registering the car arose, they claimed it was because the car needed a smog check, which the DMV said was not true. Rather, according to the DMV, Penske had failed to send them the Certificate of Title (pink slip). Worse, the paperwork shows that Penske charged me for a smog check they admit was never done, but they never responded to my request for a refund of that charge. The didn't even respond to a complaint filed with the BBB. Avoid this dealer!

Stay away from this dealer! No customer service and lies!

The worst customer service I have ever experienced! I bought my car and 2 days after the sale the car wouldn't start. Because I live in OC , the sales manager told me to get a rental car through the Enterprise down here while they tow my newly purchased car out of my garage. The rental place had to, however, get my credit card for guarantee. My car was back within 48 hours with a new battery and the person who delivered it drove away in my rental. A month later I had a charge from Enterprise for $400!!!! Turns out the rental was never returned to their location and this is what they charged! It took 4 months to receive $300 back on my card! No apology, nothing! I purchased a higher option of an extended warranty from GM Protection. I receive a card in the mail for the lower plan, called the dealer and they assured they have processed the right one and they will have it corrected. I now have a broken water pump (who my mechanic says has been leaking since the first oil change 3 months after the car purchase) and the GM plan is, of course, the lower option. Another call to the dealer and a run around! I left a message for the manager and I haven't even gotten a courtesy call from her! I am going to contact the ownership as this is just not acceptable, Too much trouble, waste of my time, energy, no customer service! No wonder all the terrible reviews here! Should have learned my lesson! They better make this right!

No customer service, lack professionalism!

We are in the process of purchasing a car from this dealership through a broker and the service that we have received, specifically because of Janet Pepper, has been unacceptable. She lacks professionalism, customer service, and attention to detail. She actually told the driver who tried to deliver a terrain that was in an unacceptable condition to our home that she did not care about our concerns. SHE DID NOT CARE! What kind of service is that?

sucky service!! Find a different Dealership

Told us that we have a "rare" car and that it should be done in a couple days. It's been waaaaaaay longer than that, gave us a loner and no one ever answers in the service department. Not satisfied at all to say the least.

If you want poor serivce go to Penske Southbay

Friday 1/30/15 was my first and last service experience with Penske Cadillac Buick GMC Southbay. It took 40 minutes to drop my car off for service, a ridiculous amount of time. The employees are harried, rushed; either not well trained or have too much work on their plates. When I picked my car up there was a bonus on the passenger seat a receipt from 7-Eleven. It seems a Penske employee took my car to the 7-Eleven on Prarie at 1:10 pm to get some Fritos and a coke and left the receipt for me. Nice. The part Penske ordered for me (warranty repair) is in, but they wont be installing it. Boulevard Buick is re-ordering the part, they will be performing all of my service from now on. If you want to be treated poorly and have your car used as the employee errand-mobile then go to Penske. If you want to be treated well, go somewhere else.

2015 cadillac escalade

I decided to go into this dealer and inquire about a 2015 Cadillac Escalade. My experience was extremely frustrating. I was misled, and deceived. They are very dishonest people, they wasted my time and affected my fico score . I will also be taking legal action against this dealership. STAY AWAY FROM HERE!!

worst dealership ever

they sent me some numbers and then when i drove there (which took me 1 hour) they said they dont know how they calculated this numbers. they wasted my whole day and at the end the sales manager Mike Ildefonso told me if you don't want this you can go. he was totally rude and impolite. he doesn't know anything about how to talk with customers. they just waste your time without any apology. I wouldn't go there even if they offer unbelievable deal just because they are liar.

Taking Advantage of My 83 Year Old Mother!

My mother, who will be 83 years old next month, has been trusting Penske Cadillac (formerly known as Ronald Moran Cadillac) for 15+ years. Over this time, her & her husband (who is now deceased), have purchased MANY Cadillacs from Penske and chose their service department as well, EXCLUSIVELY. Now that my mother is a recent widow and going on 83, I started keeping a closer watch on things and unfortunately, I have Penske to thank for that... In February of this year, she brought her 2007 XLR (yes, she's elderly but quite sporty) in for some regular maintenance: oil change, complete fuel system service, transmission service, 4-wheel alignment, power steering fluid, brake fluid, rear diff service, A/C evap core service & replaced cabin air filter. Since then, I have taken ownership of this car & live out of state. I took the car to a very trusting & reputable Master XLR Tech last month to have some work done on the top (its a convertible) and established a trusting relationship with him. I had him go over the receipt my mother had from Penske in February, to see if there was anything further that needed to be done. He thoroughly checked over the car and brought 2 very disappointing items to my attention. Everything was done to the car the receipt had stated, with the exception of the service on the fuel system. So right there, my mother was cheated out of $279.35. The brake fluid exchange was questionable ($171.00)..and here's the KICKER ... the most simple & less than a 5 minute process: They replaced her passenger side cabin air filter. The filter itself was $40.02. Not only did they CHARGE her to put it in, but they charged her 1 full hour of labor ($139.95) to do so! The other two issues are very serious to me for sure, but this filter? If the filter was the only issue, I would still be just as furious! Penske has lost a valued customer over this! THEY INDEED, HAVE TAKEN ADVANTAGE OF AN ELDERLY WOMAN! Don't send your mother, sister, daughter or wife there, EVER! In fact, no one should trust them!Mike Palmer was the service writer and should have written off the labor charge, or AT THE LEAST, just charged her for 15 minutes of labor!I left a detailed voice message for the service manager, Dave Driscoll and no returned call has been made.UPDATE: By the way, go to the Better Business Bureau's website and look Penske up! They aren't accredited with the BBB and they have an **F** rating!Factors that lowered Penske Cadillac Hummer's rating include:* Failure to respond to 5 complaints filed against business.* BBB does not have a clear understanding of this business.

Very unprofessional and rude sales person- ZERO Rating

I made sure that I had an option contract before I left the dealership at 10pm . They said I have 7 days to come back with the money for the car.. I went to my bank the following morning and also called my sales person (NATE) to let him know that the bank already had the info and just waiting for the approval. He texted me back saying he was with a customer and will call me back. At 3pm, I called NATE from the bank with my banker, to ask who the check will be payable too. He hesitated, and then later on told us that they have just sold the car that morning. You can just imagine how infuriating it is for me- and I did not even get the courtesy call from them to let me know that another sale was in process. THEY TOTALLY DISREGARDED the option contract!!!!And of course, trying to call them back to speak to his manager, who I also spoke with the previous evening (NIKO SPACIC) just took me to voice mail. TThe least they could offer was a sincere apology - but instead I was told that there is nothing he can do. And then even made a point to tell me, that I was calling him on his personal cell phone... which by the way is the number he gave me to contact him....Unbelievable...

I have been many dealership...

I have been many dealership Audi..Bmw..Mercedes-Benz...Infiniti..Ferrari with my boss..Lamborghini with my boss..Nissan..Porsche..Toyota to meet sales, but this guy Gearn Burns from Penske Cadillac, he is BEST sales manager, trust me if you want Cadillac just call him, I got my frist Cadillac CTS-V, so cheap.

I am very pleased with Penske in Torrance, I am so...

I am very pleased with Penske in Torrance, I am so satisfied with the employees name Carlos Navarro, he help me in so many ways, with outstanding respect and work with me and got the deal that I was looking for he did not stop until I was satisfied. Just because of his outstanding personality I will always be one of your customers

Nice dealer. Aggressive sales, but not pressure to the...

Nice dealer. Aggressive sales, but not pressure to the client. Happy to deal with them. Total cost of car didn't negociated. Need more selection, but still happy to get this 2013 Buick Encore.

I recently leased a beautiful 2013 Pearl ATS Cadillac...

I recently leased a beautiful 2013 Pearl ATS Cadillac from Grier Steele and Karina Vasquez of Penske Cadillac in Torrance. They were absolutely wonderful throughout the entire process. They went above and beyond and really fought for what I wanted. I recommend them completely. They are trustworthy and honest, two characteristics hard to find in this world. Thank you Grier and Karina, I look forward to working with you in the future!!!

First of all there is a huge discrepancy between the...

First of all there is a huge discrepancy between the internet prices and the prices at the dealer. Once we mentioned the internet price, we were told by the manager on site that was a misprint. We went home and after going through all the internet deals, we found a 2008 GMC acadia that was listed at $21,900 on the internet and 28,900 at the dealer. We printed the internet price and went back to the dealer. The sales person who had helped us earlier had a terrible attitude and ended up walking out on us and telling us he was not going to sell us a vehicle. We ended up with a new sales person. We purchased the car. After driving it for a couple of weeks, we realized something seemed wrong. Took it to a body shop to be inspected to find out it had been in a previous accident. Bumper and right fender had been replaced with after market parts. The whole left side had been repainted...with a cheap paint job, the paint was already peeling and if you paid close attention you could see the paint didn't even match. The dealer claims that they inspect the vehicles, but didn't realize this car had this much work done???? When we went back, the manager on site that day was unable to help in any manner. He was clueless! We contacted corporate office, took the car back and requested a refund. The manager said that he did not have to disclose that information if the cost of body work did not exceed $500. Body work is expensive and I know that exceeded $500. Anyway, they took the car back, but its been a week and they have not returned our downpayment. Still waiting. STAY AWAY FROM THIS DEALER. They have an F rating by the better business bureau. They are not accredited by the bureau and have not attempted to apply for accreditation by the BBB.

I had a written offer from a competitor, but while I was...

I had a written offer from a competitor, but while I was driving there, they blew me off, so I contacted Carlos, told him I had a written offer and can he beat it. He called back, offered me a better deal, and when I got there, the car was ready, I signed some paperwork, did a little back and forth with Rene in financing (I did my homework) and chopped the price down even farther. They were no nonsense and I buy two cars every three years. Just run your numbers through Carlos and he'll beat them.

I wish I had the options of zero stars, this dealership...

I wish I had the options of zero stars, this dealership is dishonest, rude & the sales people and managers alike have no respect for the common person. WILLIAM FUENTES, had promised 2 vehicles we on the lot for me to look at, 2 hours later I went to look at them, once i got to Penske, William was paged and he was in the car driving it around for me to look at until William himself came to "greet" me and saw that I was a young Mom (my husband and other daughter had gone to the restroom) he completely disregarded me and said "umm, the cars were sold, you can drive to our other dealership 16 miles away if you want, but I don't know what else to tell you". His arrogance continued as I told him that was too far to drive, he couldn't care less and did not want MY business, he turned around, walked away & even laughed to one of his co workers. Little did he know or care how eager to purchase a car I was. When my husband got wind, he was furious & spoke to William, still lackluster & ignorant and called his manager who had a very similar attitude. Not once did somebody ask us how they could help us, and even after my husband called and complained, the Manager never personally offered his services to us, or even extended an invitation back for a different experience with another sales person, something we would have gladly excepted. I would never recommend this dealership to anyone, unless you are a fan of a unwelcoming, rude & dishonest sales approach.

The best price, service, professionalism you can get!!...

The best price, service, professionalism you can get!! Grier Steele and team make it happen at Penske! I had visited other dealerships and the staff took forever to assist me. Not at Penske...as soon as I walked in the door I was greeted. Grier met my price requirements and I left having a wonderful car buying experience.I would strongly recommend this dealership, they are large, clean, professional and on the ball to make every client happy.thank you!

I thought buying my new truck was going to be a real...

I thought buying my new truck was going to be a real hassel. But once I walked into the dealership and met the salesman (Grier Steele) I knew it was going to be smooth sailing. Greir was very knowledgable, personable and friendly. I would certainly buy another vechile through this dealership.

I found this dealership online looking for a Honda. The...

I found this dealership online looking for a Honda. The price was very aggressive and no hidden costs. Negotiation for the vehicle was easy as eating pie. Cathy, Thomas and Felicia made the transition to my newer vehicle smooth and without headaches. My overall experience was pleasant with no pressure tactics. This dealer has surpassed my expectations. Most of all I love the price of the quality vehicle they had to offer. Thank You Penske GMC. -Manny

Very helpful customer service! Would definitely go back...

Very helpful customer service! Would definitely go back for another car in the future! The time that was taken to help me was amazing, there was never any type of rush even though it was getting close to closing time! I truly recommend Penske cadillac they are all helpful and friendly!

I really commend Tyree for his professionalism. I called...

I really commend Tyree for his professionalism. I called Pensky the day prior to my purchase and set up an appoinyment with Tyree and what really impressed me was him staying after his work shift to accomodate my arrival time to the dealership. I told him I wanted an H2 and nothing else and that was what I got. Thanks TyreeTodd Harris

I sent out a quote request for a Denali Hybrid and Grier...

I sent out a quote request for a Denali Hybrid and Grier Steele sent me a quote. I called him on the phone and he was very responsive, answered the phone every time, and we consumated the purchase price. While I was driving to the dealership Grier took my information down so that when I got there I was ready to go. The Sales Manager, Jorge Virgen was very helpful and ensured that I got the lowest price possible. I was in finance to pay within 45 minutes. Rene Amaya was very helpful in explaining the different financing opportunities and the prices. Rene was very quick and the whole purchase took place over the phone and within 1 1/2 hours I was driving home with my new Hybrid. Very professional dealership. Grier and Jorge were very focused and I negotiated and bought the SUV in one day.I would strongly recommend this dealership, they are large, have a lot of stock and are very interested in moving out their inventory at low prices.

Lorenzo Edwards worked hard to make the deal happen. We...

Lorenzo Edwards worked hard to make the deal happen. We were very satisfied with our purchase and looking forward to working with him in again hopefully in the future to purchase our next car. Jorge Virgen was great too. He took care of some bumps along the road to make our first experience with Penske Southbay a good one! Kudos to both of them!

The Penske Cadillac employees who served us and...

The Penske Cadillac employees who served us and especially our salesman, Lorenzo Edwards, deserve more than a 5(Great). They all deserve a 10 (Outstanding) in my book. The entire Penske staff were friendly and professional. The purchase process was simple, painless, and enjoyable. Our salesman, Lorenzo Edwards was extremely friendly, experienced and knowledgeable. He went above and beyond to expain everything in simple to understand terms, every step of the way. He showed us how everything worked on our new Escalade prior to doing any paper work and once again before we left for home. He made absolutely sure that Wendy and I were comfortable with our purchase and how everything worked on our new vehicle. I would highly recommend a visit to Penske Cadillac, Hummer, Buick, GMC for your next vehicle purchase.Thanks again Penske Cadillac and Lorenzo for your professionalism and help.Don & Wendy

The team at Penske were all very nice. My salesman...

The team at Penske were all very nice. My salesman Lorenzo was just awesome. He was not pushy or overbearing which made me really comfortable. He was very knowledgible and personable. I was provided several different financing options allowing me the opportunity to decide what would fit my needs. This is my first cadillac and I am totally satisfied with my srx and the wonderful service I received from Penske...I would definitely purchase another vehicle from Penske Cadillac...

Found Penske using the USAA web site. Association with...

Found Penske using the USAA web site. Association with USAA was important to me.....added to credibility. Contacted Grier via the web and dealer web site. Having the ability yo research their web site was extremely helpful. Was provided a no nonsense car buying experience. Absolutely a great experience, Grier spent time explaining each of the features of the vehicle, ensured the OnStar was operational, and one minor issued corrected immediately. Would HIGHLY recommend this dealership to anyone.

My first experience with the them was when I brought my...

My first experience with the them was when I brought my parent's DTS to have body work done. Todd and his crew assisted me and as a team we worked out the issues of the repair. He was up front and honest about the events that took place. When my car wasn't ready, he put me in a rental car at his expense.I shared that I was looking to trade my car for a new one but was hesitant about dealing with sales people. He assured me that I would be taken care of by Elmer the manager over sales. It was a pleasure meeting with Elmer who had my best interest at heart. He treated me as if I was his little sister. I had so many questions and was so doubtful. He then introduced me to Grier, and I became putty in their hands. Grier was soooo nice and professional that I wondered if something was up!! He treated me as if I was family! I got the car that I wanted in the color that I wanted and for the price that I wanted. I am not an easy person to sell something, I automatically think I'm about to be ripped off, but these people stand behind their word, I like that!!!PS The people answering the phones had to deal with me calling ten times a day, and never made me feel that I was annoying.

GRIER STEELE MADE IT AN EASY, COMFORTABLE, AND ENJOYABLE...

GRIER STEELE MADE IT AN EASY, COMFORTABLE, AND ENJOYABLE EXPERIENCE BUYING A NEW CAR.I WENT ON THE INTERNET LOOKING FOR A DEALER IN THE SOUTH BAY AND THEN LOOKING THROUGH TRHEIR INVENTORY. I THEN EMAILED GRIER, WHO EMAILED ME RIGHT BACK AND WE MADE AN APPOINTMENT FOR THE NEXT DAY

Grier was outstanding. Attendtive, knowledgeable and made...

Grier was outstanding. Attendtive, knowledgeable and made the experience pleasurable. The only negative and this has NOTHING to do with Grier, is that time lapse from chosing a car till the time it took to go to the finance folks. That was WAY to long.

I received excellent service from Gearn Burns. I had not...

I received excellent service from Gearn Burns. I had not purchased a brand new car in over 16 years so I was a little nervous going into the showroom, but Gearn was very friendly and made me feel very comfortable. He had already contacted me via email with information and pricing on the car of my choice so all we had to do was find my color and get all the paper work completed. I purchased a beautiful car, with an excellent price and good financing from the dealership. All the staff that I dealth with were friendly and professional. I would recommend the Penske dealership to family and friends.

WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS....

WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. THIS DEALER AND SELLER WEREVERY ATTENTIVE, VERY INFORMATIVE AND I WAS VERY IMPRESSED AND SATISFIED WITH THEIR MANNERISM OF SHOWING AND TEACHING RATHER THAN JUST BEING INTERESTED IN SIMPLY SELLING A VEHICLE.

i went to the dealership and had nothing but perfect...

i went to the dealership and had nothing but perfect service. I am very happy that i had Lorenzo as my sales rep. everyone was very helpful and honest. i would recommend this dealer to anyone i know. my wife is looking for a SUV very soon, we will be going back . thank you Penske

Grier Steele was personable and helpful, the dealership...

Grier Steele was personable and helpful, the dealership was able to match a deal that a different dealer offerred and this made things much simpler to be able to shop locally. The car was delivered as promised and also I appreciated the time spent after the sale helping me get acquainted with the features of the Enclave.

Gearn really made it happen. Somehow Gearn was able to...

Gearn really made it happen. Somehow Gearn was able to do magic and make the deal so smooth and with little stress. He knew what we want and he knew our situation. He persisted and got us the deal on the 2011 Cadilla SRX. I will recommend anyone to do business with Gearn and I will be sure that Gearn will provide the same treatment that we received. Gearn lives service!

I am very grateful to Mr. Fred Delgado for taking the...

I am very grateful to Mr. Fred Delgado for taking the time to assist me in looking at some used cars. He was very patient and helpful during this process. I feel that Mr. Delgado explain step by step and in detail what I can expect from the car, what I needed to put down to get into the car that I wanted and what would happen in the finance office. I went to another dealer and they were rude, not helpful what so ever. I don't like the feeling of being forced to make a decision and force to buy a car that I don't want. Mr. Delgado did not make me this way. I would recommend all my church members and people from my job to come in and see Mr. Delgado and only Mr. Delgado.Thank you Mr. Delgado for helping me and I love my new car by the way.Much Regards,Mrs. Baxter

My Husband and myself were very impressed with Grier he...

My Husband and myself were very impressed with Grier he was very professional and always went the extra mile to make sure all of our needs were meet. Grier went so far as to deliver the car to our house we were very impressed. He is a great salesman. We would recommend Penske to our friens and family and send them to Grier Steele.Thank You for our Beautiful CarKen and Susan Sher

Gearn was very professional, friendly, courteous,...

Gearn was very professional, friendly, courteous, knowledgable and available anytime. Penske Cadillac provided the BEST price, with prompt no hassle service. This was the easiest car purchase I have ever made (and I've made alot!)I would recommend them unconditionally to anyone.

I learned of this dealer through the internet. Gave them...

I learned of this dealer through the internet. Gave them a call to find price and availability. Went to the dealership that evening, saw the car, test drove, but was not able to cut a good deal. Dealer called me the next day with an acceptable price. Went back to the dealership and drove away in 3hrs with all paper-works done. EXCELLENT !

Carlos Clemente is an awesome salesman. The best one the...

Carlos Clemente is an awesome salesman. The best one the I have ever dealt with. I have purchased 2 cars from him. He is friendly, professional and straight forward. The dealership is always clean and every single person that I have dealt with there has been friendly, professional and a pleasure to do business with. I highly recommend this dealership. They will make sure you are completely satisfied with your purchase and they continue a high level of service after the purchase. I hope to buy another car from them in the near future. If you are buying a car you will not find a better dealership anywhere.

Im in the prosess of buying a vechile and I must say that...

Im in the prosess of buying a vechile and I must say that out of all the places that I have visited. this one gave me the better treatment. THe sales Person (willie F.) was really kind, game me time to think,and explain differetn options for me

Grier Steele is a great sales person. He is...

Grier Steele is a great sales person. He is knowledgeable, warm and friendly. He explained things very well. The dealership itself is very clean and stylish. There are many, many cars to choose from. The whole car buying experience was quite easy.

I e-mailed a few different dealers. Penske (Lorenzo...

I e-mailed a few different dealers. Penske (Lorenzo Edwards) understood what I wanted and got me the information I requested. They didn't waste my time and honored their price when I came to visit. I was in and out in no time. Great customer service.

The only dealer in California who could find the vehicle...

The only dealer in California who could find the vehicle I wanted and at a price that was better than I anticipated. The staff were very friedly, personable and professional. From the time I arrived at the dealer to retrieve the vehicle to the time I drove away took a little longer that I expected but, it was worth it considering the money I saved and the friendly staff. I would recommend the dealer to anyone.

Penske Cadillac Hummer Buick GMC customer service was...

Penske Cadillac Hummer Buick GMC customer service was great. Lorenzo Edwards was very courteous, and patient. I am very satisfied with my purchase. I will definitely buy from this dealership again, and recommend my family and friends. Thank you,Johnny E. Thomas

we went to pensky because of location and service in the...

we went to pensky because of location and service in the past, we visited other locations just to check price and cts inventory.pensky had what we were lookins for in color and the option we wanted and the dealer worked with us on price and financing.we have told other people about our experance and higly recommend both carlos and penske.

Experience was very positive; I walked in around 5pm and...

Experience was very positive; I walked in around 5pm and Gearn immediately helped me locate the vehicle I wanted and gave me great attention and service. Overall time for purchase took about 4 hours from the time I arrived until the time I drove off the lot in my new vehicle. I would definitely recommend dealing with this dealership.

We found it very easy to work with Carlos Clemente. He...

We found it very easy to work with Carlos Clemente. He was always friendly, easy to reach, and was very service minded. As we could not find the GMC model with the features we wanted, a new car had to ordered from the factory. His advice on what options to order was right on the mark. For instance, he found we do a lot of long distance trips in high heat and at altitude so he suggested the "trailer package", not for the trailer hitch but for the larger radiator. I would have never thought of this. Once the car was available,he helped explain all of the high tech features.The rest of the staff we interfaced with were equally friendly and easy to deal with. A good experience all around.An then, one of the owners send us a personal handwritten note thanking us for our business. Nice touch!John Barbee

My wife and I needed a new car, and we have been partial...

My wife and I needed a new car, and we have been partial to GM products for over 30 years. When my 1995 Camaro, with 135,000 miles on it finally quit in the middle of the intersection in West Los Angeles and had to be towed away, we knew it was time for a replacement. We looked at several GM dealerships, and even included a test drive of the new Camaro and Malibu. But when we arrived at the Cadillac showroom, it was all downhill to a purchase from the time we walked in the door. Carlos made us feel like family, sharing personal information, and proceeding to make the best deal we could have possibly imagined for our new Cadillac CTS. His attention to detail, and the overall experience of purchasing the car was nothing short of amazing. (He even kept his cool when his demo vehicle had an electrical problem in our back driveway!) The dealing, the explanations, the detailing, the test drive, and the questions answered all led up to the best decision we have made in many years. Of course, it could not be a Cadillac without all of the additional creature comforts, such as OnSTAR, and hands free calling, the amazing sound system, the DVD player right in the dashboard, the turn-by-turn navigation, and even the IPOD dock for a more extended digital system. Somebody was thinking when they put this car together.I now am happy to have placed its license plate surround in position, which reads: SPACE SHUTTLE TEAM MEMBER. This car is the closest thing to a rocket I have ever owned, and, in my opinion, rivals the performance of my Z28 Camaro. We certainly look forward to a long series of travels in this 21st Century machine. Thanks for the opportunity to promote this. I wouldn't have it any other way.

Grier Steele made the process very simple, efficient, and...

Grier Steele made the process very simple, efficient, and pleasant. My experiences at other dealerships are typically cold; however this is a unique group of individuals who made me feel like a regular person, and not an adversary. I found the entire staff at Penske to be professional and friendly. I would recommend this dealer to my friends.

Lorenzo was great. He took away the all the traditional...

Lorenzo was great.He took away the all the traditional methods of buying a car and simplified it. Without stepping foot in the show room and dealing purely via email and voice mail, Lorenzo located the exact vehicle I was looking for at the price I wanted to be ( Which was the best price around, no one else even came close ) and even helped get me out of my previous lease early. The first time I walked into the show room was to sign paperwork and pick up the keys.He was a true professional, as was the whole staff at Penske, that did not play games.Truely a new and memorable experience in buying a new car and I will definately continue to go back to Penske and Lorenzo and refer all my family and friends to them.

I really like the service, it was quick the staff was...

I really like the service, it was quick the staff was very frirndly, I compare form my previous purchase which I was at the dealership for three hours. The staff was very helpfulful from the sales person to finacial Aid.Will be referring my friends.

Lorenzo Edwards was our dealer. He made the process,...

Lorenzo Edwards was our dealer. He made the process, which is usually stressful for us, very, very easy. I had called several dealers across the state, and his warmth and ease over the phone enticed me to come in. He got us exactly what we asked for, for the EXACT price he quoted us. No gimmicks! We really appreciated doing business with him, and will do so again in the future. Thanks Lorenzo!!!

I was very happy with the service I recieved from Cathy...

I was very happy with the service I recieved from Cathy and Grier. I had special requests that were all taken care of and Grier even gave me a ride home about 30 miles. I was informed the entire weekend of when my car was going to be ready to pick up. I beleive that Cathy was texting me on her day off. I picked up my car on Sunday night. Very pleased. Thanks guys, buying a car can be a real pain and you made it painless. Don KembyKemby Enterprises

I was thoroughly pleased with Penske Cadillac from my...

I was thoroughly pleased with Penske Cadillac from my first step into the dealership! My salesman, Bill London, is excellent. He made our experience the easiest we have ever had. I will recommend him to all of my friends along with Penske Cadillac.

our overall experience with Mr. Grier Steele was...

our overall experience with Mr. Grier Steele was excellant. He was patient, knowledgeable and very friendly. All our questions were answered to our satisfaction. Grier called us to check to see if we required any assistance with the car and further explanations on the operations of the vehicle. I believe that he made every conscious effort to please us and have pleasant car buying experience. The processing of the paperwork went very smoothly and in a very professional and expeditious mannerThank you for this,Dr. and Mrs. E. Robert Harris

I went to Penske Cadillac in search of a 2010 Buick...

I went to Penske Cadillac in search of a 2010 Buick LaCrosse. While they didn't have the car I wanted in stock, they went out of their way to find the right car for me and brought it to their dealership. They also went out of their way to make the price as reasonable as possible. The salesman with whom I dealt, Grier Steele, was tremendously helpful and a joy to work with. If anyone wants the name of my dealership, I will happily tell them I went to Penske Cadillac.

While a salesman at another dealership left me cooling my...

While a salesman at another dealership left me cooling my heels so he 'discussed my purchase with his manager' I used my smart phone to request internet quotes from nearby dealerships. The quote I received from Penske was thousands less than the final bottom-line offer of the dealershp I originally wanted to use. I left the original dealership and within 24 hours I had purchased my new car from Penske without ever walking inside their showroom. They delivered the new car to my house and all the paperwork was signed in the comfort of my home. Talk about low-pressure sales! Catherine was awesome and I am quite confident they provided me with the best deal I could possibly have received.