Pearson Ford

Problem solved

My fiance purchased a used vehicle and everything went perfect. Bill was friendly and quite knowledgeable. We had been to a few other dealers and the salespeople were clueless. The day after the purchase we noticed an issue with the steering. We called their Manager and they invited us right in that day, gave us a rental and fixed the problem. We feel really good about our future with Pearson Ford.

Wonderful car purchasing experience!

Pearson Ford has a great selection of new, pre-owned, and used vehicles first of all. Plus it is in one of my favorite places - Zionsville. What made it so great this time was our experience with our very helpful sales person Katrina Jewell. She is very knowledgable about all makes and models and if she doesn't know, she will find the answer for you. She was not pushy at all and was truly a joy to be around for the two days that my wife and I were there. The whole entire process I felt at ease like we had known each other before this meeting. She has a very warm and friendly presence about her and is a natural for sales I think. This is a rare thing, because I have only encountered this maybe one other time. Thank you Pearson Ford for taking a chance with her. We will be coming back again and telling our friends about her and our experience at Pearson Ford!

Never answered

Sent a couple of to them,they never sent a response. Can't sell cars that way.

Always a wonderful experience

Recently I had to purchase two vehicles within a 30 day period (one was totaled in an accident) Both times I decided to come to Pearson Ford. No matter how many times I went to Pearson, whether it be for test driving, oil changes, or general questions about my new car, every person I came into contact with was very delightful. Everyone genuinely seemed to enjoy their job and their coworkers. An amazing environment to be surrounded in. When purchasing my vehicles I worked in majority with Michael Daniels, he was very flexible with my schedule and my boyfriends (we are both in the service industry working 50+ hours a week). He was very knowledgeable and answered many questions I had (I used to be very skeptical of Ford products) and reassured me of it's quality. His personality was very fun but professional, he definitely took all the different stresses out of purchasing a new vehicle.Even when it boiled down to the paperwork, John was very informative of all the information and explaining to me the situation I was put in after my accident. He explained everything very well and I wasn't left with any questions or loose ends.I recently came in for an oil change and also had a great experience, again everyone was very pleasant, even though there is a huge renovation going on which I understand can be stressful. I really enjoy that everyone seems to function as a team. It took a little longer than expected but Bill was very prompt on updating me and taking care of everything I needed with no surprise costs.I am definitely going to continue coming to Pearson for all my car related needs, and refer people who are currently car hunting. Keep up the amazing work! :)

Excellent Experience!

Michael was a pleasure to work with. He found what I wanted and work with me to get the best deal. He explained the entire process and my car was ready and waiting when I came to get it. I will visit him again when I am ready for my next car!Kerri R

A very pleasant experience

Jay did a phenomenal job presenting me with options and discussing which of them made the most sense for my situation. It was a fun and efficient car buying experience with him, and I felt well taken care of as his customer.

A very pleasant experience

Jay did a phenomenal job presenting me with options and discussing which of them made the most sense for my situation. It was a fun and efficient car buying experience with him, and I felt well taken care of as his customer.

Quick at getting the deal done.

Nice Sales personal. Seemed to have an issue with purchasing for my daughter with no loan but were able to get the sale. Price was a little high but when you find the right vehicle at the right time, you cannot go wrong.

Smooth and Informative

One of the easiest deals I have ever had buying a car. Michael Daniels, my sales consultant, showed me how to use the sport mode on the Mustang, and that is something I have never experienced. Also, Mr. Daniels is a active listener; therefore, your needs will be understood and met. Michael Burg, the financial guy, is a perfectionist and type A. Your paperwork will be explained, and correct before you leave. Dave Taylor, the sales manager, put me with Michael Daniels because I asked him to give me someone I can trust. Dave knows his team, and will put place you in the right care.

After going to othet dealers, this was the best place to go.

Reggie Ervin,Was extremely helpful. He also went above what I would call the "normal" for customer service. He made the experience less difficult than I thought it would.It made me remember why I preferred Ford over other dealerships.Michael Berg,I did not spend as much time with Michael Berg as I did with Reggie Ervin.However the experience was just as wonderful and he was just as helpful as Reggie.There is no doubt in my mind which dealership I quill be going for my next car.Sorry it took so long to send this review. Thank you so much for such a wonderful experience.

Poor customer service

Salesperson became defensive and appeared irritated that he was not going to make a sale. Lack of knowledge of vehicle I was interested in. All he could say is that Fords are better than Chevy and since Fords are better, they will cost more. I will not go back. I will try another Ford dealership for my questions as I look for a new vehicle. While sitting in the dealership, other staff sat at desk with heads burried in computers. No smiles or greating as you receive at other dealerships. Maybe everyone there was having a bad day on the day I chose to visit.... I will buy in the next couple months, they lost a potential sale.

Great folks

After a rough start at a few other dealers these people made my daughter's first buying experience the best. Transparent, nice people. They were finding her ways to save money.

Love my Car!

Reggie was awesome with helping me purchase my new ford fusion. He was very patient and made my experience the best it could be. I was able to lease a new ford fusion in the exact color and model I wanted. Reggie was extremely patient with me and answered all my questions with very clear, thorough answers. I highly recommend talking to Reggie if you need help purchasing a new or even used car. They also gave me a great deal on my trade in which helped my overall purchase in the end. Very happy with my car! You should check out Ford Pearson if you are looking to purchase a car!

2016 Explorer Sport

Jay's ability to not waste my time was so refreshing when shopping for a car. We were able to complete the majority of the deal via email without setting foot in the dealership. Buying the vehicle at Pearson was a nonevent and not stressful at all. Michael was also very pleasant to deal with in the F/I department, no shady tactics just honest no hassle process.

Getting 2016 mustang gt

Got feedback fast on question about the mustang and order the mustang she made it easy with estimate on the car taking delivery of car

Best Car Purchasing Experiance

We purchased a 2013 Ford Escape from Katrina Jewell. This purchase was by far one of the best and easiest experiences I have ever had purchasing a vehicle. Katrina made us feel very welcomed at the dealership, and never once pressured us into anything. I would highly recommend your next vehicle purchase to be with Katrina.

new car purchase

Good customer service and excellent sales person to work with. Would highly recommend this dealership to anyone looking to purchase a new car. The Staff worked with us and did not use any high pressure tactics.

Ben and Jay great to deal with

Second vehicle I bought from Jay Coyle at Pearson Ford the past several years.I Referred my son and he also bought a truck from Jay ,couple years ago.Ben Weir came out to discuss my options and did not play any games and made me a deal with no smoke and mirrors.

Trust

I am 100% satisfied I got a good deal from salesmen who are willing to go the extra distance to sell a car at a good price. They jumped over obstacles that prevented me from buying a car at other dealers. More than anything else, they gave me confidence I could trust them. I drove 700 miles to purchase this car and I needed a salesman whom I felt I could trust.

Excellent Service at The Quick Lane

I started using The Quick Lane several years when I bought a used car there now we take all 4 of our cars there. Peter & his team treat us like they have known us forever. I recommend them to anyone that asks my where to go for the best service. We travel from the east side of town just to go there. I have never had a bad experience there.

Great Customer Service!!!!!

I bought my car at Pearson because of Katrina Jewell. As soon as I met her my car buying experience improved greatly!! She is friendly, courteous, and I was very impressed with her knowledge of cars! A real joy to do business with! If you go to Pearson, you should definitely ask for Katrina!!

Wonderful car buying experience!!!

Before I went to Pearson's, me and my family went to Andy Mohr's Ford in Plainfield and had a horrible experience at Andy Mohr's. Then we decided to go to Pearson's and browse around for a 2015 F-150. After we couldn't find a particular one we we're looking for, Katrina greeted us with smile and told us no worries, she'll find the exact one we're looking for. With a matter of minutes, she was able to find the exact truck we had in mind and was able to get it to us in just a couple of days. She was an absolute professional, kind, and courteous during our transaction and made us feel at ease with no issues. If going to Pearson's, I would absolutely recommend Katrina to help you...

Second Opinion

While my initial car purchase experience was poor (previous review), Pearson Ford has reset the bar since. Higher much higher, not only for Pearson Ford but for all dealerships. They took ownership of the issues and my perception of the situation (vs. customer is wrong, this is why), made an immediate and concerned effort to address each aspect of the purchase and spent countless hours and staff to work with me on a solution. Im a hard person to crack; Pearson Ford went well beyond the call of customer service and delivered on their promises without reservation. I took delivery several weeks from the first visit. While we (my wife and I/Pearson Ford) had a rough beginning, Im thankful to have worked with team at Pearson Ford: Ben Weir (GM honest (hard to find) and responsive)Evan Myers (Sales young salesman who genuinely listens to understand; bright future)John Pearson (Finance not often you find a finance mgr you could carry a conversation, smile or laugh with)John Pearson (Ownership while our conversation was brief, I appreciated his visit and behind-the-scenes support)In short, Im actually happy how this panned out. I was able to meet and get to know the team as people rather than salesmen. Ill be reaching out to Pearson Ford first, going forward.for a lifetime.Please visit wodforwishes.com Pearson Ford has teamed up with CrossFit to benefit Make-A-Wish.

Great car buying experience!

I began looking for a car by using truecar.com. I knew exactly what I wanted. I entered everything online and submitted. Within 10 minutes I received a call from Katrina. We chatted back and forth for a couple of hours. Katrina searched and found the exact vehicle within a few hours. 4 days later I was driving my new vehicle! Katrina kept me informed and was a joy to do business with. She made my new car buying experience very pleasant. I highly recommend Pearson Ford and Katrina.

They went the extra mile in the rain

My entire family has bought nothing but Fords for years from different dealers around Indianapolis and Greenfield. We had never been to Pearson Ford until we were referred by a family friend. I came in on a rainy Saturday and the salesperson and manager spent over 3 hours in the rain with me. I made a decision over the weekend and came back on Monday and purchased a new truck. These people are best Ford dealership around. Reggie, Ben, and Michael are wonderful. The only thing that i'm disappointed about is that I waited so long to try them out.

Vehicle Purchase Experience was good, but not our Service Ex

Our new car purchase experience was good, but not our service experience. We took the vehicle in for a first oil change and things seems to be good. At 1,500 miles I checked my oil and it was all the way up the stick. Upon evaluation of the issue, I drained a quart and a half out of the engine to get it to the top of the oil fill mark on the stick. I checked it several times before and after as I could not believe it. I called the GM, Ben Weir, and was sent to voice mail so I wrote him. What I got back was weak as a response. For them to have a Ford mechanic make this kind of a mistake, I was outraged. The GM asked what he could do to regain my business. I told him I wanted the next oil change for free and I wanted it right. He proceeded to tell me that he would send an email stating what they would do and how it was all covered by him. A week passed and nothing so I sent him a gentle reminder. The reply I got back was surprising. He stated in his email to just show the service coordinator this email and it will get taken care of. So much for a full detailed, I care about my customers reply.Never again! If they screw up an oil change, what else will they mess up while the have the car. These things are expensive enough.

Family sedan with style and 20" wheels

Melissa was absolutely great to work with. They had the car and were able to make a deal happen, smoothly at that! Wonderful experience, and will keep them in mind for friends and family in the future!

great experience and terrific sales person

I called and got exactly what I wanted and more! My experience was pleasant, and short. Every one was helpful especially jay. He worked with me to make sure when I left I was satisfied

Very nice from beginning to end.

Melissa from the beginning to end was nice, prompt and professional. I can see myself working with her again. Melissa and John made sure I was happy. Thx

Excellent Experience

Originally I had planned on buying a Ford Explorer at another dealership. When I arrived at the dealership (45 minute drive) they couldn't find Explorer. Then they told me that it was in the body shop for paint issue on one of the doors. Needless to say, I decided not to give this dealership my business. I then went to Pearson Ford to look at a Taurus and a Fusion. The salesperson Melissa Whittle did a great job of showing me the cars as well as their features. I requested to take the Fusion home for a 24-hour test drive, which they allowed. I decided the car was awesome and returned to the dealership the next day for the paperwork. I already had financing arranged so I only spent around an hour at the dealership until I was ready to go. John Pearson in finance was awesome as well. He went over different warranty options, but was not pushy when I declined. Overall, a great experience. I would definitely recommend Pearson Ford to family and friends in the future and would return in the future.

pain free!

Every e-mail and phone call were handled with prompt, courteous service. Everything discussed and scheduled was delivered promptly. Very friendly and professional. Thank you!

Fantastic

From the first E mail too driven away in my new truck the service was fantastic...Evan Myers was my sales rep ...Young guy just starting out and I feel he did a great job!!..Francisco "tech guy" was a huge help with the gadgets!!! The whole team was a pleasure too work with!..good people at a great dealer! Highly recommend them too anyone in the market for a new Ford!!!!

Excellent

Just bought a car here and it was a very good experience. They had the inventory we were looking for. Really nice and easy transaction.

Great Car-Buying Experience!

Melissa and the team at Pearson Ford made my car-buying experience a pleasure. The car I wanted wasn't in stock but instead of trying to push me into something for a quick-sell they took the time to locate my dream car. I can't thank Melissa enough for comng in twice on her day off to accomodate me. I highly recommend Pearson Ford!

Good place to do business

Over the past 12 years I've purchased 6 vehicles at Pearson, everything from new and used Escapes for my kids to pickups trucks and a Shelby Mustang for all of us. Everyone there has always been helpful considerate and very fair in all of their dealings with me and I would and have recommended them to everyone. Thanks Ben,, and thanks Jay. And a special thanks to Donna Monday. She may be retired now but I think she showed a lot of the younger staff the best way to treat customers. With Ben Weir's efforts and leadership and Donna's examples they have made the best staff of any car dealer in this city. '

Amazing!

Jay was helpful every step from providing options to keeping in touch and making sure I was happy with my choice! When my lease was close to the end Jay called multiple times to give me the best options on what I really wanted.

The very best!

My husband and I have purchased several vehicles from Pearson Ford and have always been pleased with the vehicle and the customer service. We recently had a situation where we needed to trade in our vehicle and purchase a less expensive vehicle in order to close on our new home 2 days later. Ben Weir helped us to find a vehicle and turned our very stressful situation into a smooth transaction. He went above and beyond to help us out and make sure we got the best deal possible. Every person at Pearson helped us through the process quickly and efficiently. Mike Berg went out of his way to make sure the financing paperwork was processed quickly so we could close on our home. I know we would not have received this level of customer service from any other dealership. I cannot thank the people at Pearson enough for the exceptional service we received. I wish I could give them more than 5 stars.

Pearson is Unsurpassed

Recently bought second new car at Pearson Ford. Customer service is top notch. Every request is met, and a good deal of time was spent explaining every button, gadget,etc on the car. The entire transaction was smooth from start to finish.

Working with Melissa

I really enjoyed working with Melissa when I leased my new Ford Escape. She was very helpful and accommodating of my schedule and was extremely friendly.

Unusual customer service

We were completely satisfied with our recent purchase from Pearson. Melissa Whittle helped us through financing every step of the way to provide the best deal we could get. The asking price was fair so no haggling was needed. . The customer service from Mellisa was so great and it is rare and was missed by other dealerships we visited. We WILL be back in the future for our next purchase.

Friendliest above and beyond

These guys goes above and beyond to get the right loan for me. Great monthly payment to fit my budget. John Wallisa, Don Thompson and John Pearson, these guys know how to get the job done. Looking back, I am thinking, these guys have some magic powers or what. I feel as if these guys knew me a long time ago and we were friends. I did not feel stress out buying this car (third car). John take time to explained everything from the engine to the tires, he did not left out anything. Even when I told them I was good with the monthly payment Don was still working on getting a better deal for me and yes, he did. I will recommend Pearson Ford to everyone who is in the market to buy a car.My fourth car will be from Pearson Ford.Love my Ford Fusion??

The Friendliest, Best Customer Service, Best Agent

Katrina worked very hard and did everything she could to help us get our 2002 Honda Odyssey. She did everything from finding the right Van for us to getting all the financing information together for Michael Berg and he finished our financing for us. We truly appreciate what they did. But if it weren't for Katrina we wouldn't have our van. Sincerely, Steven & Annette Michael

Excellent Assistance

Melissa really new her stuff about the Ford line of vehicles, she was able to help me find what I was looking for quickly. Friendly and helpful, buying a car is not exactly a stressless task and she made it easy to get through. I would recommend her to anyone that is looking to buy a car!

Best dealership in Indy!

We have purchased 8 vehicles over the last 12 years at Pearson Ford and we couldn't be happier with the level of professionalism and courtesy we receive from them. I have been to many different dealerships over the years and I have never gotten the service and the feeling of comfort that I am making the right buying decision, like I do at Pearson. We won't go anywhere else.

Pearson is one of the truly professional car dealerships

Knowledgable no nonsense staff from top to bottom.A pleasure to do business with.Reggie Ervin is the best of the best.Bob & Beth Taylor

Worked until they fixed it.

I came to Pearson after initially going to Tom Wood Ford. At TW, they went out of their way to try to avoid doing any diagnosis of the problem, trying to tell me I was responsible for the cost of inspection and repairs (while still under full warranty), and trying to sell me a new car after having just bought this one a month ago. I was so disgusted with my experience at TW that I was genuinely concerned that the issue might not be able to be fixed. Pearson, and Bill Haygood in particular, were friendly, upfront, diligent and honest. They had to call in an engineer from Ford, but they eventually discovered that it was an issue with the timing. Pearson earned a loyal customer for life with this transaction, and not only because my experience was so bad at Tom Wood.If you are considering a purchase or service, please heed the ratings and comments both here and on the Tom Wood site. Notice TW does not list their employees on DealerRater, but Pearson does. High turnover and shady dealing likely means TW doesn't want you to truly know what you are dealing with. Choose Pearson, they will do right by you.

As they say "Pearson Ford, For A Lifetime"

As always a great experience at Pearson Ford. Thanks to Ben Weir, Don Thompson and John Wallisa on getting the best deal on our new 2014 F150 and trade in price. Always the consummate professionals. This made our third vehicle which was purchased from the Pearson dealership and we have never had a bad experience. In addition, a shout-out to John Pearson for an easy finance transaction.Thanks again...the Shaw's

Interesting Experience

After shopping 3 other dealers in Carmel, Pearson is the best. I stumbled upon them from a referral that I received from a friend. I contacted their GM and he was out of town but he hooked me up with 2 wonderful people and they took care of me. It was quick and painless.

Love my new car!

I was in Pearson Ford servicing my car and I started talking to the General Manager and he was telling me that I can get additional incentive for having a General Motors lease so I took a look at the Explorer. I was blown away with the technology. This was the first car I purchased at Pearson and the experience was the best that I've ever had. Quick process and great staff. I love my new car!

Poor customer service!

Went to the dealership for a 9:00AM appointment because of a recall on my truck. They told me it would only take an hour when I informed the dealership that I can't have my truck tied up for long. Called them after 3 hours and they haven't even started to wotk on it. It has now been 4.5 hours and they still haven't completed the recall.Very poor customer service!

Great Experience

I submitted my information to several dealers and Katrina was the only Salesperson that actually called my back. I could tell that she was New but she answered all of my questions and was extremely nice. I set out to by a Used SUV but it made so much sense to buy a New SUV. My first New Car! I highly recommend this dealership. I really enjoyed Evan. He spent 20 minutes with me going over the technology in my Escape. Everybody was great. Thank you

We worked with a Manager!

We came in to Pearson Ford to purchase a "non-ford" product and the experience could not have been any better. Our Salesperson was with another customer so one of the Manager's Don helped us. He was extremely transparent and that is what we needed. Michael was great in finance and we will be back for a truck.

Great place to buy !!!

Purchased a new explorer ... Went in told them what I wanted and for how much . Took a few days to find the right vehicle for the price I wanted !! I went to probably around seven or eight dealerships and they could not get me within seventy dollars of the payment I wanted .. Jay Coyle worked every day to find what I wanted and he did !! If you ever visit Pearson ask for Jay !! He will do everything it takes to make you happy !! I was a pain for him to deal with and he kept going until I was satisfied! Being a family of five we want what we want and were very satisfied !

Adam took care of ordering the equipment we wanted and...

Adam took care of ordering the equipment we wanted and the installation of it. It was done in the amount of time he promised and he even returned the truck to our home.

Excellent to deal with

We had an uncommon vehicle we were looking for, a used Chevy Equinox with a V6. We live in Champaign, IL and so we had to look far and wide to find one. We found one at Pearson Ford. We made contact with our salesman. He was very easy to work with and was accomodating in setting up times to meet. Once we made the drive there, our salesman made us feel at home even though it was a busy Saturday. He gave us freedom to test drive our vehicle and time to decide. Once we had decided to buy, our salesman got Don the used car manager involved. Don knew that we had made a long drive specifically for this vehicle. He cut right to the chase and gave the best offer he could. He showed us the profit he would make. We felt he was more than fair. Once the agreement was made, the staff helped us with the paperwork and the process of getting out the door was smooth and quick.

Pleased with my recent purchase of a Nissan Murano. My...

Pleased with my recent purchase of a Nissan Murano. My experience with the sales team and Quick Lane crew has been great and I appreciate the level of customer service they have provided me during the sales process and after.

I pulled up to the lot at 5:30-5:45, walked around the...

I pulled up to the lot at 5:30-5:45, walked around the lot, no one came out to assist so I went inside and walked around, no offered any assistance. There were two guys sitting at their desk, neither bothered to ask if I needed any help. I went back outside where another salesman were helping a family with their new car. He saw me earlier outside as well but never offered any assistance. It was about 6:15 wen I finally decided to ask if I needed to ask for help myself when he stated that we are closed and that's why no one is out on the lot. "They closed at 6." Just an FYI, I had a check for $21,000 in my purse to buy a car,,, I guess they lost out on that one!!!!

Big mistake on their part

Did not care for the salesperson , so went back a month later and got a salesperson that I did like. I was told I was stuck with the person I had the first time. I bought from another dealership.

Excellent Service and Product

Best car buying experience I have had. Just bought the 2013 Ford Edge Sport. The car is great as was the service. I'd recommend Pearson to anyone looking.

Bill Haygood, Jeremy, Andrew, and Katon have always gone...

Bill Haygood, Jeremy, Andrew, and Katon have always gone above and beyond my expectations. As a gearhead, racer, and someone who does most of his own automotive work, my expectations are higher than most. I have never been disappointed and I highly recommend the guys at Pearson Ford!

Ben Weir is awesome I actually went to another ford...

Ben Weir is awesome I actually went to another ford dealership who could not get the deal done. Working with Ben was awseome I will recommend the dealership to everyone I know.Great Job Person Ford!!!!!!!!!!!!!!!!

I took delivery on my tenth vehicle this week and could...

I took delivery on my tenth vehicle this week and could not be happier with the whole experience. On those rare occasions that we have needed service Scott Krouse has been excellent.Our sales experience with Donna Monday and Bill Sawyers has been simply outstanding.Everyone at this dealership goes out of their way to make it happen -- every vehicle, every time!

Good overall experience, and would recommend to anyone....

Good overall experience, and would recommend to anyone. The only thing keeping it from 5 stars is the time it took to complete the transaction. If I walk into a dealership, ready to buy (i.e., the car picked out, the price negotiated, and financing in place), there is just no reason for it to take three hours to drive off the lot. The point is admittedly minor, but to maximize the experience (for me), I'd like to get that duration down to under an hour.

The overall experience at Pearson Ford was fantastic....

The overall experience at Pearson Ford was fantastic. Mark was a great help and made the process smooth and easy. Will definitely recommend Pearson to others!

Great service! Work is thorough & efficient. Love...

Great service! Work is thorough & efficient. Love the fact that I am notified when service is due because I have a very busy schedule and don't always remember.

Great experience!!!! I would not trade it for the world....

Great experience!!!!I would not trade it for the world. Donny and John were great to work with and really bent over backwards to assist!

Our experience buying a new car at Pearson Ford was...

Our experience buying a new car at Pearson Ford was outstanding. Mark Preston (Elvis) was very helpful and laid back. No high stress sales pitching going on. We connected at a personal level and the rest went very smoothly. I'm very satisfied with my experience and plan on trying the dealership out for the rest of my auto needs. Thanks guys!

After several long days of looking for a new car (and...

After several long days of looking for a new car (and stopping at 2 other Ford dealers), we decided to drive over to Pearson Ford and give it one last shot. We walked in and were greeted immediately and introduced to Mark Preston. From that moment, Mark made it his mission to find us the car that we wanted and showed us the "whatever it takes" attitude to get the deal done. We will highly recommend Pearson Ford & Mark to any one looking to buy a new vehicle.

I first went to another Ford dealership that alienated me...

I first went to another Ford dealership that alienated me because they lied to me. Even though that dealership had the exact car I was looking for, they didn't get my business because I didn't feel respected. I had the complete opposite experience and Pearson Ford with Internet Sales/Business Manager Michael Berg. I first made contact with MIchael by email. He guided me through the process of custom ordering the car I wanted. (a C-Max Hybrid) he told me it would take 6 weeks to get the car in, and it took 6 week exactly. The car was ready to go when he said it would be. He matched the best financing that i could find on the web,and he made the process as painless as it could be. Regarding the price of the car, I should note that I purchased this vehicle through the Ford Employee "A-Plan", so I didn't have to negotiate the price. I will say that I have heard from some other people that in some dealerships A-Plan customers are treated like second class citizens. I certainly did not feel like I was treated as a second-class citizen at Pearson Ford.

Purchased My 2013 Ford F-150 Lariat through Adam. I had...

Purchased My 2013 Ford F-150 Lariat through Adam. I had used Truecar.com for my research. Adam was the only sales person to actively search and find the car to my specifications. Price we did not mess around because he was spot on for what I was willing to pay. Between Adam and Truecar.com I spent no time playing dealership games with managment. The longest I was in the dealership was to sign purchase agreement which took about an hour. I spent my most time be helped by the staff on how to use all my options on the truck. Overall great experience and would buy from again.Donald HallCamby IN

It was a pleasure to purchase my new F-150 from Peason...

It was a pleasure to purchase my new F-150 from Peason Ford. Being a new truck owner, I wasn't totally sure how to configure the F-150. Ben and Reggie were very friendly and they went out of their way to make sure all my questions were answered so that I built it the way I wanted and priced very competitively. Ben and Reggie made the buying experience not only easy, but enjoyable also.

Dealt with Adam,Chris,Clay,and Don. All in all a great...

Dealt with Adam,Chris,Clay,and Don. All in all a great experince have always been a Chevy man but my time at Pearson hopefully makes me a customer for life.

Sixth auto I have purchased from Pearson. Have had...

Sixth auto I have purchased from Pearson. Have had different sales and service people over the years but the one consistent is the dealership is a pleasure to work with and the people are always nice.

Very happy with our new vehicle and happy with the price...

Very happy with our new vehicle and happy with the price we paid for it too. There was good service that wasn't pushy and we didn't have to fight anyone to get a good deal.

Let's try this again

I made the mistake of purchasing a vehicle from here and have been plagued with nothing but problems since. As a first time buyer, I expected more transparency and forthrightness, even when purchasing an older used vehicle. My expectations of Pearson Ford was that even their used cars would be at least in good serviceable condition. I was extremely pressured into buying the worst mistake of my life. Instead here is what I found instead: 1.) 2 weeks after purchase, the entire accessory drive belt system of the vehicle had to be replaced because it was so worn that the belts were splitting. The belts were obviously coated with some sort of soap/grease that was used to disguise the deficiency in the vehicle at the time of purchase. ~$200. 2.) The transmission fluid in the vehicle was pitch black and tarry. It required 4 flushes before it would run clean. ~$150. 3.) 6 months from the date of purchase, an ignition coil and timing belt in the engine failed. ~$1250 4.) The turn signal system hyperblinks, and the left front turn signal died 3 weeks after purchase due to the removal of a factory part by the previous owner (I am assuming) and replacement with a pair of non insulated electrical spade connectors. I still have not been able to afford a repair for this problem which at minimum will cost ~$400. 5.) I am currently now experiencing a loud squeal coming from the back end, which it still in the process of being diagnosed. I pray to god it's something cheap this time. 6.) The windshield cracked across the entire bottom of the vehicle overnight one day due what I can only assume was a rapid temperature change. 7.) I have just received a recall for this vehicle concerning the back rack used to mount the spare tire, which has the potential to rust and corrode and fall off, potentially while driving, having the potential to cause serious injury. No repairs are being offered for it. 8.) The bed liner in the vehicle is horrible, and holds water in it for days at time after a rain storm, even with the tailgate dropped. I am extremely concerned about the life expectancy of my bed due to rust. Although I had an excellent credit rating, I was not given a reasonable interest rate because I was a "first time buyer." I am stuck with a pile of junk that only values half of what I paid for it. To make matters more interesting, I posted a review on this site 2 days ago, only to find that somehow, it disappeared. To make matters more interesting, even though I chose to remain anonymous, I was contacted by the Pearson Ford today in regards to my review on here, along with an inquiry as to why they were never contacted about these problems. I actually find this a little creepy and unnerving. I chose not to go back to the dealer to fix these problems because I was so badly ripped off in the beginning that my mistrust of this place is probably something that will never be fixed. I was advised by the certified mechanics that did the repairs to my vehicle to avoid the place that sold me this pile of junk like the plague. I will take my excellent credit rating and on time payments to someplace that is willing to work with me and sell me a quality vehicle next time.

Things have changed.

I purchased an 2003 Toyota Tacoma from here. All I can say is, I was sold a complete piece of junk, which they did extremely well in hiding it's flaws. 2 weeks after driving, the ignition coiled failed, costing me over $1500 dollars in repairs and no help from Pearson whatsoever. I've also had to replace a wheel bearing, serpentine belts twice, and I am also in the process of having to figure out how to fix the turn signal problem this piece of crap has. I will never buy from here again as long as I live, the deception and high pressure sales tactics that were used one me to purchase this pile of junk has made me so angry that I never set foot in that place again.

Overall Adam and the team at Pearson have been great....

Overall Adam and the team at Pearson have been great. Adam was friendly up front and has been a big help setting up maintenance and after thoughts for my new vehicle. He also has gone the extra mile to find a way to work with my schedule whether that meant staying after close, dropping the vehicle off for me, or contacting the company who was doing the work. Thanks.

Adam worked with me over a period of two months to get me...

Adam worked with me over a period of two months to get me the price I needed and was friendly and patient in the process.

Both my experiences, in 2009 and now in 2013, were great....

Both my experiences, in 2009 and now in 2013, were great.Mack and now Adam treated us well. I'm going to enjoy both Escapes for manyyears to come.

This was, without a doubt, the most "painless"...

This was, without a doubt, the most "painless" car-buying experience my wife and I have ever had. There was ZERO pressure from the start. Instead, we were educated on the vehicle and how we could determine if it set itself apart from the competition. Needless to say, it did. We were treated with the utmost in respect across multiple visits and a few phone calls. Never once were we asked, "Where do you need your payment to be?" THAT'S a first! Never once did we feel as if our arms were being twisted. THAT's another first! Management, sales and finance all worked tightly in concert to make sure this was a decision we could feel great about, and we do. We will not hesitate to recommend Pearson to friends and family, and we will buy from Pearson again "next time." Thank you, Pearson staff!

Chris was fantastic from the first contact. I emailed 15...

Chris was fantastic from the first contact. I emailed 15 different dealerships and not only was Chris the first to respond but he was also very easy to get in touch with and get questions answered. He respected what I was looking for and did not try to sell me something that I didn't want or need. He "heard" what I was asking for and delivered at a great price. The car I wanted was at another dealership and Chris was able to get it here within 48 hours. He then helped in securing financing at a rate hat was better than my pre-approval. Thanks to Chris, I look forward to my next experience at Pearson Ford

We had a great experience at Pearson Ford right when we...

We had a great experience at Pearson Ford right when we walked in the door. We were fairly easy customers as I had done research online prior to our visit, but Mark took it in stride and still treated us great. He was also knew his stuff and was a lot friendlier than another Ford dealer we had visited previously.It took about a month to track down the model and features we wanted, but Mark kept at it and delivered us a vehicle that met our needs. We are very happy with Pearson and our new C-MAX!

Michael understood my timeline and worked very quickly...

Michael understood my timeline and worked very quickly and remotely using email to find the Explorer I was looking for. He also found many discounts to help me with my purchase and had the car ready in a timely fashion. Thank You

Adam was extremely professional and very personal. The...

Adam was extremely professional and very personal. The pricing was exstremely competetive to any dealership in this area. I highly recommend Pearson Ford and look forward to a long and relationship.

Adam was good with the e-mails, but when it came to in...

Adam was good with the e-mails, but when it came to in person, he was not able to help me We had another salesman who helped very much and got the car deal done. When I picked up the car, i was not shown any of the features. I still don't know where some things are The manual hasn't been of big help. I guess I have the main things. The man that setup the incar phone was good, but went way too fast and i had to fumble around to answer the phone and to end the calls. Not everyone is tech smart. About 2-3 weeks after I bought the car, Adam sent me an e-mail, asking if there was anything he could do or questions he could answer so that I would buy a new ford. He did even remember I bought a car from him. I must have made quite an impression on him. No one went over the service things for the car maintenance or show me where the service dept is. Very poor customer service!!!!!Judi Cook17712 Crown Pointe CtNoblesville317-797-7726

I went to Pearson Ford after finding a Flex online I was...

I went to Pearson Ford after finding a Flex online I was interested in. Adam Rich was very polite and informative about the Flex. I have visited several dealerships in the past few weeks. The car buying process was becoming stressful. Adam was very kind and went out of his way to ensure I was getting exactly what I wanted. I would recommend Adam if you are looking for an honest salesman. He made the process of buying a car so much more enjoyable. Thank you Adam!

Nice experience. Buying a new car is often as stressful...

Nice experience. Buying a new car is often as stressful as it is fun, but the accommodating folks at Pearson work hard to make it as easy and unencumbered as possible.

Adam Rich made the process simple. From the time he...

Adam Rich made the process simple. From the time he contacted me from my online inquiry to the time I picked it up. Very straight forward.

I called the service department to get me in to change...

I called the service department to get me in to change out my Battery, it was dead and I had to jump start it. they sent me to parts, I was somewhat taken back.I called the quick lane they got me in right away and changed the battery out.I am not impressed with full service at all.all of these scores go to quicklane. Peter Charles is the best CS you have.bob Waite317-418-2732

The sales department at Pearson Ford worked VERY hard to...

The sales department at Pearson Ford worked VERY hard to get me exactly the vehicle I wanted at a price I could afford. They worked with me to make sure I did not have to settle on any of the features I wanted. It was very refreshing to work with such an honest, hard-working group of people! I am loving my new car!

We have been coming to Pearson Ford for years. I have...

We have been coming to Pearson Ford for years. I have chalked each experience up to maybe a bad day or I was just happy that I was able to get in for an appointment. I have called to schedule (the day prior) and told I can't get in for two days.I work for an airline, I don't have two days to wait. I have limited days that I am home and the rest of the time my truck is at the airport while I an out of town. If you look in our records, you will see that we have consistently reported an issue with our truck....when we step on the gas, the transmission "hiccups" and the truck moves as if we are driving a 5-speed and do not know how. We had the transmission completely rebuilt (our truck is still under warranty) at another Ford dealer. The same issue continues to happen so we researched and it turns out that the problem is a known issue with our year. Scott couldn't have cared less. I would have hoped that the dealer would have been able to inform us of this instead of us informing the dealer. I also have a power outlet that does not work. Scott checked the fuse and it is fine. But in order to diagnose the problem, he had to charge me a fee .... I told him the truck was still under warranty (you should have that on file). And the oil change was $50! That is ridiculous. We will not be coming back to Pearson.

I made the appointment for the service online which was...

I made the appointment for the service online which was easy and efficient. I was sent an e-mail and received a phone call the day before to remind me which I appreciated. The service was done in a timely manner.

We have now purchased a number of cars within our family...

We have now purchased a number of cars within our family and all experiences have been great. Don, Ben and Jeff were wonderful to work with. On one of our previos purchases we hade a tailgate glass issue of which Ben went above and beyond to fix. We have and will continue to reccomend Pearson Ford. David E Bailey

I found this 2013 Explorer online the morning of August...

I found this 2013 Explorer online the morning of August 9. I chatted with Adam online about the vehicle and then had my husband call him to discuss numbers. I was currently test driving another vehicle from another dealer. I took it back that morning and headed straight to Pearson and drove off the lot that day in my new Explorer! It was a smooth process and Adam did everything he could to get our payments/down payment where we wanted them. Very impressed. Love my new Ford!Thank you!

Another perfect service visit. This time it was in (the...

Another perfect service visit. This time it was in (the Escape) to get serviced and checked out for a 2,000 mile trip. Bill and Mark got me scheduled and out fast and on time. I trust Mark Creek to always check everything on the vehicle 100% for safety and I always follow his recommendations as I do Bill. My five (5) Ford and Mercury vehicles remain in excellent running condition ,....AND reliable, .... due to their efforts. I great appreciate the friendliness and profesionalism of both Bill and "super-tech" Mark.Most sincerely, Tim Gilchriest ...... as well as Amy, Gail and Matt Gilchriest

Michael Berg has been a pleasure to work with. His...

Michael Berg has been a pleasure to work with. His creativity has sealed the deal on not 1, but 2 car loans from my wife and I in the last 3 weeks. He has beat the offers of several banks and credit unions, and definitely intend on working with him again in the future.

Craig Bowes is honest, sincere, polite, and shows...

Craig Bowes is honest, sincere, polite, and shows excellent judgement. He listens to our requests to determine which vehicle will best meet our needs. Michael Berg is efficient, polite, and gives a succinct but thorough explanation of the financing and purchase options. Craig Bowes excellent work is the biggest reason I have purchased 5 fords at Pearson in the past 9 years.

Scheduling was a breeze; polite, informative,...

Scheduling was a breeze; polite, informative, knowledgeable. Dustin didn't promise more than he could deliver, he needed to evaluate before committing. Yeah, momentarily disappointing he didn't have a crystal ball, but I understand. Work was completed when promised and the car was clean when picked up. My expectations were exceeded.

I am very pleased with the service I recieved during my...

I am very pleased with the service I recieved during my purchase of new Ford TransitThe price and time frame to get my vehicle, was exceptional . The dealership evendelivered my vehicle, and closed the deal at my location. For this means so much to me, because I am extremely busy.. I would recommend PEARSON Ford to everyoneThank you Mark SelkeMid America Elevator317 635 5500

I was very pleased with my experience the first time I...

I was very pleased with my experience the first time I purchased a vehicle that I have returned for the third time. Two trucks and a Edge.

I was given information that I would not have even...

I was given information that I would not have even thought to check or ask about. Great help! I felt like I was given adequate mount of time to think through my decision.

Mike was absolutely fantastic. He worked very hard to get...

Mike was absolutely fantastic. He worked very hard to get my payments where I wanted. I had never thought about a lease and he walked me through the steps. He was very patient. Everyone I encountered was very friendly and helpful. I have actually referred a friend who may be getting a new vehicle this week. I am very happy with my vehicle. I'm looking forward to getting the running boards added as soon as they come in. Thank you for everything!Sheryl Davis

Craig and everyone at the dealership was very helpful....

Craig and everyone at the dealership was very helpful. They did a great job of finding the vehicle I was looking for. They lived up to all that they said they would do and I would recommend Craig to anyone that I know that is looking for a car. Thanks Dave and Susan

We received excellent customer service. Jeremy was...

We received excellent customer service. Jeremy was friendly, helpful, and honest. Our car was serviced quickly and for less than originally anticipated. The best repair experience we have had so far. We would recommend this shop to others and would return with our own cars in the future. Excellent job! Thank you!

It took a couple of weeks to find a car and then another...

It took a couple of weeks to find a car and then another week before I could pick it up. Due to this it would have been nice to have been offered something extra, like free Sirius radio for a year. I wasn't presented with an option like this.

Michael Berg did an excellent job of servicing me and...

Michael Berg did an excellent job of servicing me and getting the new 2013 Ford Escape I ordered. I used the USAA Buying service for the first time. They provided me a certificate to take into your dealership as well as two others. Michael looked at the certificate, talked to the manager and within a few minutes came back and advised me we had a deal. Everything promised was provided when I received my new Escape. I did not mind the wait to get the vehicle I ordered. To my surprise, it had a full tank of gas. Another associate provided me a short briefing and helped me with adding my phone to the system. This was the easiest vehicle purchase I can remember. I've owned Chryslers, Hondas, Toyotas, Lexus and Fords in my lifetime. After Ford refused to take the government bailout and started producing great cars compatible if that better than others I decided that I would buy my new vehicle from FORD, buy American and keep our U.S. Citizens working to help as a thank you!

Great service from the phone call to the delivery. ...

Great service from the phone call to the delivery.Michael is very helpful and understands what business needs to make a deal happen. I am already planning to return to Pearson for compnay car #3 in six months and Michael knows what we we will need to get that. Keep up the good work.

I recently purchased a new F-150 from Chris DeFord and...

I recently purchased a new F-150 from Chris DeFord and just had my first oil change. I have worked with the service department through my work and always received exceptional service and everyone I worked with went out of their way to make sure I was happy and well taken care of. Great dealership, great people. My next car will be from Pearson ford. Customer for life, great job everyoneDon Peters

After dealing with a few other dealers in Hamilton county...

After dealing with a few other dealers in Hamilton county and Kentucky, I have found your quicklube to be far above the others. Price, speed, explaining the situation, and many other things that make me a satisfied customers. Only negative would be all the "stops" on your Wifi !Thanks!PK

A very good experience, Donnie and Bill went the extra...

A very good experience, Donnie and Bill went the extra mile to find exactly what I was looking for, I was never pressured on buying a truck that I didn't want.

Very fast service. Friendly and accomodating staff. I...

Very fast service. Friendly and accomodating staff. I called to see if I could get an oil change and a tire fixed. I was able to get right in. My coworker and I went to lunch thinking I would pick my car up after work that day but, I received just as we finished lunch that my car was ready!WOW, no arranging a ride later the car was ready. I drove the car to Florida the next day and I am enjoying a worry fee vacation.Thank you!

Mr. Reggie Ervin did an outstanding job in helping get...

Mr. Reggie Ervin did an outstanding job in helping get the vehicle of my chose. He was very professional and had a full understanding the vehicle I purchase. His overall working knowledge was superior.

We wanted to see if we could trade in my wifes Fiesta for...

We wanted to see if we could trade in my wifes Fiesta for a Focus. I didn't expect to have many options since we had only had the Fiesta for a year. We just found that it was a bit too small the longer we had it even though our original intent was to just use it for my wife to get to work.Reggie (Salesman), Ben (General Manager), and others at the dealership worked to get us into a very, very nice Focus that was the exact color, body style, and equipment package, that we wanted. They did not try to over-sell us other things we did not need, and were very good to us.As an example, I mentioned Ben Weir above. He is the General Manager of the dealership, and the reason I know his name is because he emailed me personally when we needed help finding the car we wanted, and was quick to respond to any questions we had. He could have easily passed it off, but did not, and that really makes a difference.We love our Ford vehicles, but are always hesitant when it comes to dealerships, but for our first visit having just moved to Indy, they definitely won us over and we will be back soon when it is time to trade in our Explorer.Thank you!

The buying experience started with Don Thompson. ...

The buying experience started with Don Thompson. Absolutely no pressure and professionally handled all my questions in the initial discussion. Once the decision was made to purchase, the communication from Don was responsive and informative. One thing to note - I did the entire purchase over the internet via email. The truck was placed on order and in the interim, Don was promoted and Michael Berg took over the sale. Michael was professional and communicative as well. Again, all correspondence was done via email. The technical ability to sent forms and information via PDF files was very helpful. No pressure throughout the entire process. I had a very small window to be able to pick up the truck (1 morning). The truck and all documents were prepared in advance and the entire time in the dealership was less than 30 minutes. This was greatly appreciated. I can't guarantee that my future purchases will all be Ford vehicles, but I can say that if I am buying a Ford, it will be at this dealership.

This morning I was able to get in very quickly and have...

This morning I was able to get in very quickly and have the issue addressed and resolved and still be at the office by 10:30.

Ford no longer makes Explorer Sport Tracs. The Quick Lane...

Ford no longer makes Explorer Sport Tracs. The Quick Lane and Pearson Ford workforce is helping me keep mine in good (and safe) running order as long as possible past the 100K mark. It speaks volumes that I live an hour away, yet I schedule my routine maintenance here. Knowing that I come to town specifically for Ford service, Peter, Scott, Joel, Jeremy, and the mechanics pull together as a team to make service visits efficient, in terms of time and effort. If the truck needs to be serviced in more than one Pearson Ford area - Peformance Collision, Ford Service, or Quick Lane, the services are choreographed so that each item is completed before moving onto the next. Thank you for working so well internally to take care of your customers!

Am not good at remembering names. Donna Monday sold me...

Am not good at remembering names. Donna Monday sold me the truck. All of the people in the Quick Lane are very pleasent to deal with.They told me to say thisJust joking

I really appreciated Chris' low-key approach. He greeted...

I really appreciated Chris' low-key approach. He greeted me warmly, asked what I was interested in and let me take a test drive, even though I emphasized that I was comparing other vehicles and was not ready to buy. He answered my questions and explained the rebate/trade-in details. No pressure. Loved it!When I bought the vehicle, he offered to pick me up so I could drive the new one home. That's customer service!The funniest part of my buying experience was learning about the new SYNC system, when Chris turned me over to Evan, who is 20 years old. I burst out laughing at the young kid teaching the old lady all the technical stuff-how cliched! But Evan was used to that response, and patiently taught me everything.I will highly recommend Pearson Ford to everyone-it was a very pleasant experience all the way around.I have not had the vehicle long enough to need any service, so I can't comment on that area at this time.

I brought my car to the Quicklane last minute for an oil...

I brought my car to the Quicklane last minute for an oil change. They got me right in and turned around the service in no time flat. I will be getting my car serviced her from now on.

The entire group made the car buying process enjoyable. ...

The entire group made the car buying process enjoyable. They were courteous and professional, and worked very hard to deliver exactly what my wife and I desired in our new Ford Explorer. They were extremely competitive on the pricing and the customer service overall was excellent. We had some issue with the Sync system and my wife's phone and the service staff, including the general manager of the dealership went out of their way to correct the issue. I would very much recommend this dealership to any friend or neighbor looking for a new or used car. Our experience was a very pleasant one!

Jeff Street did a great job. No pressure. Allowed the...

Jeff Street did a great job. No pressure. Allowed the car to sell itself. Let me test drive it several times and was patient with me. Would be happy to buy from him again.

I have used Quicklane for service on my 2004 Saturn Vue...

I have used Quicklane for service on my 2004 Saturn Vue ever since GM off loaded the Saturn. I have been very pleased with the service provided and the professionalism of all the staff.

QUICK Lane Service Jun 1, 2012 Thank you, Jeremy...

QUICK Lane Service Jun 1, 2012Thank you, Jeremy Linn. Your service and supervision was very much appreciated. I like to use my own brand of oil. (I manufacture oil for my company CountryMark). I also requested a lube scan of the used oil which Jeremy and the service guy did an excellent job. I will share the results if PEARSON would like to see it. Your questions and customer service skills and complete service have always been the main reason I return to PEARSON for all my vehicle needs. Your professionalism and quick service are above expectations. Keep up the fine work. See you soon.

I met Don in February 2012 and was considering an Edge. I...

I met Don in February 2012 and was considering an Edge. I have never met another salesman like him. He is the perfect salesman in my eyes!! Do to employment or the lack there of, I bought used. Great experience! He listened to my needs, financial restraints and likes. He was honest, sincere and genuine. A love my truck and am extremely pleased with our deal. I will buy again with Donnie's help.

Adam was extremely helpful in our recent purchase of a...

Adam was extremely helpful in our recent purchase of a used car. Adam drove the car to our mechanic to have it checked out. He worked with us well on the price of the car and was very pleasant during the entire process. We would definitely recommend this dealership. The bird in the lobby was a lot of fun, too!!!

Dustin was great.He was efficient. My service was...

Dustin was great.He was efficient. My service was completed in a timely manner. I think the price was somewhat higher than I am accustomed to at other dealerships I have had service completed.

Overall experience was good. The car was not 100% clean...

Overall experience was good. The car was not 100% clean - even though it is a used vehicle, buyer still expects it to be clean (back middle console had chewed gum in it). A few other minor things were said during sales visit and during follow-up call - wrong name, wrong vehichle (I purchased an explorer not an edge). I ordered CilaJet and was to call back to make appt. John wasn't in when I called so I emailed him. The next day I called him and left voice mail. I heard back the next day after I left the voice mail message. I like to hear back within 24 hours or if he is out of the office, an email indicator stating he is out or voice message indicating he is out.If the above wouldn't have happened it would have been Great instead of Good.I would still recommend Pearson to family and friends for purchases.

I was very pleased with treatment from Donnie and Michael...

I was very pleased with treatment from Donnie and Michael in purchasing and closing the car. It was a very easy transaction getting what I wanted for a good price.

This is the 3rd time I have bought a new car/truck from a...

This is the 3rd time I have bought a new car/truck from a dealer ship (3 deferent dealer ships) and this is by far the most help I have had and willingness to help me with any and all my questions and concerns and have it done my way. Thank you, Carl M Steele

Will was very thorough and Joel Steele dug up the record...

Will was very thorough and Joel Steele dug up the record for my wife's oil change of last week made sure I received credit for today's oil change and last week's too. He registered me in the advantage program. Both Joel and Will did a great job this afternoon working on my 2007 Toyota Avalon. Thanks, Kurt Paige

Scott Krouse is a great Service employee. This is the...

Scott Krouse is a great Service employee. This is the 5th. time I've had service work done at this dealership with him and I always leave a happy customer.

Researching used SUV

My experience with Adam Rich was very pleasureable. I told him what I was looking for and he threw out some options for me . I can't wait to go in to meet him.

These guys were thorough yet fast. Great communication...

These guys were thorough yet fast. Great communication and I felt like they knew what they were talking about. I love the fact that they partner with USAA Bank, too.

I went to a dealer on the west side before coming to see...

I went to a dealer on the west side before coming to see Mark and the sales difference was night and day. I was never pushed around to get into something I would not have wanted as the other dealer had done. I almost made a purchase before coming to Pearson and thank God that I made this decision. Mark and Clay were super helpful and professional and I will recommend anyone I know to go to Pearson to get a vehicle from Mark. Thanks for the great service.

I think everyone did everything possible to make this car...

I think everyone did everything possible to make this car buying experience as positive as possible. We enjoyed working with John and Clay. Thank you!

Best Ford Dealer in Central Indiana!

My wife and I have purchased 6 new Fords at 6 different dealers over the years. We are loyal to Ford, but have never felt ANY loyalty to ANY of those dealers until now. I had always felt a lot of anxiety in gearing up to buy a new car as if preparing for battle...hours in the showroom shopping/haggling, dealing with high-pressure, shifty salesmen, dealing with the various sales pitches in the finance office, etc. NONE OF THAT HAPPEND AT PEARSON FORD! Our salesman, James was a pleasure to meet and work with. He was honest and eager to answer all of our questions. His sales manager, Don was very fair and eager to make sure we were happy with our purchase. Clay Fulton closed the deal on financing our new car and was able to beat our credit union's rate without using Ford Credit. Clay was great and moved us through that process very efficiently. We love our new SUV and couldn't be happier with our buying experience at Pearson Ford. I will be buying my next Ford at Pearson Ford (even though its 31 miles from our home). BTW, this is my first review on any company. Thor & Rhonda

Quicklane personnel is quick, responsive and very...

Quicklane personnel is quick, responsive and very informative as well as very polite. No bad experiences with this team and they show concern for your vehicle rather than just skipping over the details.

I recently had several random problems occur with my car...

I recently had several random problems occur with my car requiring multiple visits to Quick Lane. Prior visits had just included oil changes. The staff was excellent--knowledgable and accomodating. From my flat tire to the window which fell into my car at 6 PM, I couldn't have asked for better help. The extended hours and Saturday openings were especially useful. One associate even picked me up from work himself after shuttle hours had ceased. They all really went above and beyond to help me and I am very thankful. I would recommend Quick Lane to anyone.

We had a wonderful experience with Donnie and would,...

We had a wonderful experience with Donnie and would, without a doubt, work with him again. He was straightforward, realistic and really partnered with us. We are new to Indiana and had never heard of Pearson. When searching online, we selected Pearson because of the high reviews and the claim to be the most Female Friendly dealership. Our experience couldn't have been better.

I can truly say that Pearson Ford truly prides itself in...

I can truly say that Pearson Ford truly prides itself in their reputation! You have an awesome motto-I'll say in my own words! A-T-T-I-T-U-D-E=100% excellent customer service!!!! Definitely a cut above and YES I will refer family and friends. Thank you ALL for everything, Have a great day!!!!Kimberly Bailey the proud owner of a NEW 2012 Ford Fusion SEL-RED CANDY Oh yeah!!!!***One more thank you I left out Fransico who hooked up my NSYNC**** I shared my thank you's verbally with these reps and told them I had NO problem writing or doing a survey...Well worth it....Take care wishing you ALL well Pearson Ford

I made the appointment, got right in, service was...

I made the appointment, got right in, service was preformed, was called as soon as it was done, informed what services that would be needed in near future, paid and drove car off the lot. All of the above was done in a professinal manner.

Scott Krouse is extremely professional and a great...

Scott Krouse is extremely professional and a great representative for your dealership. I own a Chevy but will be purchasing a Ford in the future just because of the excellent service you provide.

We were very pleased with the service we were given...

We were very pleased with the service we were given resulting in us making a purchase of our 2010 Altima. Reggie was attentive and down to earth person who's main interest was to meet our needs. Thank you to all for the service!

I appreciate the honesty, the fact that I'm dealing with...

I appreciate the honesty, the fact that I'm dealing with the people are able to make the decisions. I had conversations with Reggie & Ben about what I wanted to pay - Ben came back with his best offer. We didn't have to spend hourse going back and forth! I have on several occassions mentioned Ben and Reggie to potential buyers - and will continue to do so!

Service staff were very friendly. I didn't waited very...

Service staff were very friendly. I didn't waited very long for my car to be serviced. I really appreciated the car wash. I enjoyed being able to sit at your picnic table outside.

I came in for a test drive on a vehicle, was told that...

I came in for a test drive on a vehicle, was told that someone had put down an online deposit. I informed Chad I was interested in buying it. He then went and talked to someone,and told me if they weren't here by 4 oclock that it would go to me. Heard from Chad at 4 and went and bought it that same day. Very Impressed with the way Chad got the deal done.

Ebay purchase of used vehicle. Only problem was missing...

Ebay purchase of used vehicle. Only problem was missing temp tags, fixed immediately.Dealer took care of everything including shipping the vehicle. Overall very good experience, although all email or phone.

i recieved quick and friendly service as soon as I pulled...

i recieved quick and friendly service as soon as I pulled up. They asnwered all my questionsa nd even gave my truck a quick wash. I will use them again.

I really liked Craig. He was well-informed and direct. I...

I really liked Craig. He was well-informed and direct. I appreciated his customer focused attiude and the straight-forward negotiation. He got me exactly what I wanted. This is the second car that I bought at Pearson. Keep up the good work.

I would refer this store to other potential buyers. My...

I would refer this store to other potential buyers. My sales rep was knowledgeable and able to answer our questions. We like our new Ford truck.

Was welcomed with great hospitality. It was the first...

Was welcomed with great hospitality. It was the first time I have brought my new car in for an oil change. I also had noticed squeakiness on cold mornings with my brakes that went away. They explain this was due to the hybrid but said they would check it out just in case. I appreciated the honesty and the double check. I drive quite a ways and could easily go to other dealerships - but won't because of the great service I am receiving at Pearson!

Overall the person who dealt with us did an excellent...

Overall the person who dealt with us did an excellent job.However, what buyer will be satisfied if the brand new car he just bought had dimples when he brings it for paint protection job at the same dealership?When you buy a new car you want it to be flawless and clean. But the Ford Escape we got, had more than 200mi on it and the inside was smudged on the trimmings and even the leather seats.Also, the service for fixing the dimples (dents on a brand new car - imaginge that) was not really to be desired- we had to return the car for it to be fixed.

No obnoxious sales pressure or tactics. I think Karen...

No obnoxious sales pressure or tactics. I think Karen made sure I was comfortable with the process. I first started using Pearson for service when my Ford dealer Sharp went out of business. PS: After a couple rejections when I hit send my reaction is to just drop this . You are making it too difficult to say positive things about you.

I have come to trust Bill Sawyers and believe that he...

I have come to trust Bill Sawyers and believe that he offered me the best possible deal he could. The transaction was very quick and Bill made it very easy.

A special thank you to Chris Deford for his...

A special thank you to Chris Deford for his professionalism in dealing with a mature retired female with the purchase of a 2012 Ford Fusion. I never felt "put down", my questions were always answered with honesty. This purchase was a wonderful experience. The icing on the cake was this week when Chris sent Chad to my home to program the garage door opener in the auto. Never once did Chris say to me "read your manual and you can do the programming". I must say I felt like a complete idiot when Chad pulled out the manual and had the opener programmed within 5 minutes.Chris I can not thank you enough for all the graciousness and kindnesses you have shown me. You are one of a kind. All "old ladies" should be able to tell my wonderful story.

Adam did a great job in getting us in the right car for...

Adam did a great job in getting us in the right car for us. Did a nice job on getting the price right while getting the most for our trade in. This is my second purchase at Pearson and despite living right by another Ford dealership, I find myself coming back to Pearson.Thanks,Joe Berding

Folks were very friendly and professional. We've dealt...

Folks were very friendly and professional. We've dealt with Pearson Ford before and as long as Michael is there we will always deal with you first..

Donnie is a great asset to the dealership. This is my...

Donnie is a great asset to the dealership. This is my second lease personally and 4th for our business and each one has been flawless. Great Job Donnie.

I started out with a different dealership who seemed to...

I started out with a different dealership who seemed to push me out the door on a Saturday. On Sunday I sent the email to Pearson Ford and was responded to on Monday. By Tuesday Don had found the truck that I was looking for and it was sold to me on Wednesday. The other dealer didn't respond back to me until Tuesday afternoon when I was at Pearson Ford. Their loss. Don was very responsive in getting what I wanted.

Don Thompson is great to work with and always is very...

Don Thompson is great to work with and always is very courteous and helpful. His knowledge of the vehicles and the financing process helps while we have purchased our vehicles from your dealership

Excellent experience working with Craig Bowes, and all of...

Excellent experience working with Craig Bowes, and all of the people in the sales and service department. that is why I continue to use Pearson Ford.

My initial relationship with Pearson Ford began with...

My initial relationship with Pearson Ford began with email correspondence with Don Thompson.Turns out, Don doesn't 'sell cars'; rather, he assists people in deciding which car best fits within the balance between their budget, needs and desires - and endlessly endeavors to put them in the right car. The (refreshingly) missing element here is 'pressure'.I visited 5 dealerships before I decided on Don Thompson and Pearson Ford; Don was a welcome and refreshing departure from the typical 'car salesperson'. Don made my dealer selection decision a no-brainer, and is the reason which landed me at Pearson Ford. It's significant to note that their price quote wasn't the lowest. However, price is only one component of such a business relationship; trust, follow through, integrity and service after the sale are equally important. Don is instinctively aware of this tenet of business relationships. Salespeople who have been in the business much longer than Don should take some time to learn from him; he somehow possesses the power of understanding both sides of the car purchase relationship.Without hesitation, I would recommend Don and Pearson Ford to anyone in the market for a Ford Motor Company product. Period. Upon delivery of my new car, I actually drove away from the dealership with a genuinely good feeling - un-muted by the usual back-and-forth fatigue resulting from the typical buyer/dealership/salesperson battle. Very refreshing...

The Manager Pete and Technician Chris were very...

The Manager Pete and Technician Chris were very professional & friendly. Chris told what service I needed and saved me money - Very Honest and knowledgeable employees.

I called a day in advance for appointment for oil change...

I called a day in advance for appointment for oil change and tire rotation. I arrived on time at 9:30 am I was checked in quickly but my car was not finished until 10:40 am.I could choose another time & or date if you have a heavy schedule.I had a coupon for $36 but bill was $47.27 which was hand written below an amount of about $52. It would be nice to see exactly how the amount I paid was arrived at.I will agree to your terms of use but they geve me another reason not to take my three cars to Pearson Ford.

Best car buying experience I have ever had by far. Chris...

Best car buying experience I have ever had by far. Chris was great to work with. Very helpful and kept in constant contact. I feel like the team at the dealership did everything they could to help me save money. I was very happy to purchase my 2012 FX4 at Pearson Ford, it was well worth the 60+ mile drive. I will most certainly be coming back for future Ford purchases!

I was very satisfied with the service I received! Karen...

I was very satisfied with the service I received! Karen was very friendly and helpful. I came prepared with my offer to buy a 2012 Ford Fusion. I was introduced to Don and we worked out a deal. I went home to sleep on it and in the morning called to say yes! In no way was I ever hassled about purchasing the vehicle. Don was willing to work with me on the price and even surprise me with a few extras! Thank you Karen and Don for making my experience of buying my car hassle free and fun! I will return to Pearson Ford when I am in the market for another vehicle and have sent some friends your way too!

Mack did a great job following up with me daily to see if...

Mack did a great job following up with me daily to see if he could get me into a truck or car. F150 did not fit in the garage, but I kept trying vehicals at different dealerships to see what they had to offer. We finally got the best of both worlds with our purchase of a Flex! Awesome truck/car combo. I can still pull our speedboat and can carry the family along in comfort. Mack was not a high pressure guy and I like that when I am shopping for a new car!Thanks Mack and the Pearson Ford dealership for all the help and professionalism you displayed to my family and I!!!

Don went out of his way to locate the exact car I was...

Don went out of his way to locate the exact car I was looking for. Even when I was prepared to purchase a vehicle with alternative options, he kept looking for and actually found the original one I wanted. In addition, when I had a problem with my sync (my ford touch) system he did everything he could to quickly assess and correct the problem.

The Quick Lane Service Department is a great place for...

The Quick Lane Service Department is a great place for auto service. The waiting area is really clean and nice, the service advisors are quick and knowledgeable and patient. They will keep working to solve your problem and get you in and out.

I visited the Pearson Quick Lane for an oil change. I...

I visited the Pearson Quick Lane for an oil change. I was in and out in less than an hour during my lunch hour...perfect!Everyone was very nice, polite and helpful.The waiting room is very comforable with chairs that had little tables attached. I was able to eat my lunch and enjoy my wait.Thank you!

Michael was great to work with and very friendly. I had a...

Michael was great to work with and very friendly. I had a great experience and definetly will return the next time I want to buy a vehicle. I never felt pressured and this made my first vehicle buying experience a great one. Thanks for the great customer service experience!

First time at Pearson service dept - we will definitely...

First time at Pearson service dept - we will definitely come back. I liked being able to schedule service via internet - this made it super convenient. The service area was clean, it went pretty quickly while we waited in comfortable, quiet waiting area. Coupon was awesome.

My experience with this dealership and especially with...

My experience with this dealership and especially with Michael Berg was the best I have ever had. I will definitely be dealing with this dealership again in my future buying on vehicles. He gave me the best deal out of several dealerships and he made a deal that only got better when I got to the dealership by realizing he takes his job seriously and prides himself on customer satisfaction.

Scott is always positive, professional and explains the...

Scott is always positive, professional and explains the service detail extremely well. I have had questions about the truck as well as warranty items and I have had nothing but an excellent experience with Pearson Ford!

Curtis closed the Quick Lube 15 minutes before the...

Curtis closed the Quick Lube 15 minutes before the scheduled time. I was there before 7:00pm and could not pick up my car because he locked the shop early, even though I called to tell him I was on the way. I did email and then speak to Pete (manger) who apologized and let me know that Curtis has been reprimanded.

Mack was very pleasant and easy to work with. Very low...