Payless Car Sales

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.5 Overall Facilities: 4.7


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Great experience!

4.5
Veronica on 11/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I recently bought a SUV from Payless. Solat was absolutely wonderful. I bought the vehicle As-is, I knew that going in. 3 days of owning it I noticed a small issue (cosmetic ) I took it back to them and they rectified the problem right away with no questions asked. Everyone in the office was friendly and this car buying experience was the smoothest ever for me. They went above and beyond to make sure I was happy with vehicle I purchased. Thank you Solat!


Good Car Deals

5
Chance C. on 10/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The sales person that helped me was knowledgeable about the car I wanted which is always a plus because you then know they aren't just agreeing to everything you say to put you in the car. I didn't feel rushed or made to feel a sense of urgency to buy the car I was looking at; again a plus. The pricing on the vehicle was better then I hoped and I definitely recommend this dealership to anyone looking for a well maintained pre-owned car and good people that sell them without making you feel like you just got, "shaked down" or taken advantage of for a price point.


Great buying experience

5
New Jeep Guy on 08/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went into Payless expecting to be pressured and made to feel as though they were doing me a favor; the kind of experience I became used to at the major dealerships in town. I walked around the lo looking for a specific vehicle, one that was on their website. Unfortunately, someone else beat me to it but in my quest to find the vehicle, I came across another vehicle I had wanted for years. The sales person didn't pressure me, he showed me the vehicle making sure I was comfortable and aware of different functions, and on the test drive, he addressed my questions and comments. The [price was under book value, which was a pleasant surprised, especially compared to the other dealerships I went to (apparently the other dealerships believe their vehicles are thousands of dollars more valuable). They gave me a prie for my trade in, did some numbers, and processed the paperwork. One person did everything (except for the notary signature when another employee witness me sign the document). I wasn't passed off from person to person. It was amazing! I would definitely recommend Payless and would go back without a second thought. The staff is professional, courteous, and helpful.


Review

5
Kody on 07/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was helped by Russell. Awesome customer service, fast, easy, and drove off with my dream truck. Couldn't be more happy.


ala atditomass

4.8
ala on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

awesome experience.great customer service.all the employees are very proffessional in all aspects of their service.good to have them working with me in finding the vehicle that i was looking for.


The services for Payless Car Dealeship

5
Maegan Alexander on 04/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have gotten the best service from this dealership Very informative and helped us with the best information due to we are first time buyers we really thankful for them


Review of Auto buying experience

5
Mark oatman on 04/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm completely happy with my experience. Everyone was completely professional and genuinely cares about the quality of service that I needed and received. I just bought my truck 2 weeks ago. But, when financially available, I will buy a second truck. I really appreciate they care due to my situation. Yes, I would 100% recommend Pay less Auto. I walked out of the dealership with the truck I wanted at the price that I can afford. Thanks guys.


Experience

4
Antoinette Lee on 03/31/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

My overall experience was good and I didn't any have complaints


Great service

4.7
Dodge driver on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I really enjoyed working with the staff at Payless Car Sales. They made my car buying process very smooth and I drove home my truck the very same day!


you go glen coco

4.8
amy on 03/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Payless Car sales is the best dealership in town.I enjoyed my experience here.


Great service and simple process

5
Daniel G on 02/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I saw a vehicle i wanted and drove off with it within 1hour.


Great service and simple process

4.7
Anchorage customer on 02/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The customer service was excellent and the whole process from start to finish was easy and stress free. Thank you!


Mr. Clint Belden

5
Clint on 02/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The only negative that I have is that I didn't receive a phone call when my license plates came in. I called the dealership and had to wait for a confirmation text because some research had to be done concerning the location of my plates. Other than that I really enjoyed the experience.


Great Customer Care

4.5
Del Juan Avila on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I bought a car a year ago from Payless and they have great customer care and service. I really like how they took the time to help me find a vehicle that I had in mind, instead of trying to sell me something I could really live without. The staff there are a great to work with and they take the time to show customers that they matter. The reason I am writing this post a year later is because I ended up selling my vehicle a year later. I cancelled my GAP insurance as well as my extended warranty and they took the time to help me with the process of getting my refund. They are a small dealership but they are definently at the top when it comes to quality of service.


I would refer these guys to many!

4.7
Clayton on 12/15/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I had a friend of mine refer me to Solat, one of the salesmen at Payless for he too purchased himself a vehicle from this location. Knowing I was in the market for a newly-used vehicle, he referred me and the customer service in which was provided was superb! He was not only familiar with the vehicle itself, but helped me search for any recalls or anything needed on the vehicle I ended up choosing; 2013 Buick Encore. If you were to head to this location, I would refer Solat, but even then.. all the employees and crew were nothing short of professional, courteous and informative.


Excellent Service!

5
T.M. Crain on 12/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They provide excellent customer service. One of the best thing i like about Pay Less is that they do not follow you around or pressure you. They keep you updated frequently. I highly recommend this dealership!


GREAT SERVICE

5
BIKO BURFORD on 07/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

VERY HONEST AND WELCOMING FOR CUSTOMERS,THEY TOOK CARE OF ALL MY WANTS THAT I REQUESTED FOR AT TIME OF PURCHASING TRUCK. I RECOMMEND THEM TO ANYONE LOOKING FOR A GREAT DEAL AND GREAT VEHICLE . ALL AROUND GREAT EXPIERENCE .


Wonderful Service

4.2
aksmilez907 on 06/20/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Bought a nice used truck from them and the sales person was excellent. Not in your face at all. Which was a nice change as it made it comfortable to shop the lot. Process was smooth and professional. Would recommend them to anyone looking for a used car.


One Happy Customer!

4.5
Happy Customer! on 06/19/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Great customer service! We shopped five different lots before coming here. There sales staff were able to work with within our budget and direct us to the right vehicle...without being aggressive our pushy! We recommend shopping here first! Thanks Payless!!


Payless Auto

5
ANTHONY ALLEN on 06/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sales representative was very professional and courteous.


happy customer in AK

4
Robert L Washington on 06/12/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Stopping here to purchase this motor cycle was a great idea and I am glad I so. The customer service here was great, they were very helpful and made me feel at home. I will tell my friends and family about the good service I had


Bought FJ Cruiser in March 2015

4.5
MWool on 05/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I enjoyed the purchase of my vehicle. I knew what I wanted and was able to get it at an affordable cost. The sales rep was very friendly and courteous. Thank you.


SATISFIED CUSTOMER

3.2
JOE REYES on 05/16/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

GREAT CUSTOMER SERVICE VERY FRIENDLY. WAS HARD NEGOTIATE FOR A LOWER PRICE. CAR THAT I BOUGHT HAS SOME MISSING PARTS. BUT OVER ALL A GOOD PLACE TO BUY CARS


Julia Handlon

5
Julia Handlon on 05/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jin was very helpful and I would definitely recommend Payless to anyone who is looking for a great used car! :)


happy customer

4.2
taylor 17 on 05/13/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Came straight from Michigan looking for a ride and came across payless car sales. The customer service was great and the buying process was quick and easy.


Even out of state a year later.

5
Aquiles on 05/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ali thank you so much for your time and this man. I am a busier man now days. I want to let you know that my greatest customer service experience buying any vehicle was with you. I hope that God continues to bless you with success in all your endeavors. With this kind of business philosophy there is no doubt in my mind that you will do nothing but grow in your company. Aquiles Castillo


JBER Customer

5
Jaytm91092 on 04/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They have a good variety of cars. The dealership is very friendly. They are very cooperative especially when you are military. Very Helpful. DEFINITELY RECOMMEND THIS DEALERSHIP!!!!!


customer review

4
Sheldon Farquhar on 03/20/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Overall good experience with my purchase of my new vehicle. Would recommend to a friend.


Excellent service!

5
justanairman on 03/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in with my wife in need of a car and was met with friendly, patient and excellent service. Was given multiple opportunities to really try some of the cars that they had to offer in the lot and we ending up getting a car that we really wanted.


Fantastic Team!

5
Jamie on 03/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Payless cars made buying our car as easy as it could be and provided excellent customer service. I would absolutely recommend them to anyone who is looking to buy a used car in Anchorage.


Great Service

4.7
Kelly Dotzler on 03/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Before coming to Payless auto, i had been to MANY other car places. I found that when I went to any auto sales, the sales men/ women were always on you before you even stepped out of your car. I felt like i was being pressures. When i came onto the Payless lot, i felt like the sales men were very laid back and gave me the space that i needed to make the right decision on buying my car.


great service

5
Bojangles99 on 02/28/2015

Customer Service: 5.0 Buying Process: 5.0

I was very impressed with the vehicle, also the service of this auto lot


Very good quality service of AutoCare

4.5
Stephen White on 02/27/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

VERY GOOD QUALITY SERVICE OF REPAIRS AND CUSTOMER SERVICE. DEALERS KNOW THEIR KNOWLEDGE OF CARS AND CUSTOMER SERVICE REP KNOWS THE CUSTOMERS NEEDS. FULL FILLED PROBLEM OF VEHICLE. RECOMMEND THIS DEALERSHIP TO ANYONE WHO IS A FIRST TIME BUYER.


Happy driver

5
Sam on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall PayLess gave me great service and I got a great car!


Customer Review

3.5
JBrewer on 02/26/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

I came in to purchase a vehicle and the staff were very prompt, cordial, and helpful. I was able to test drive my vehicle with no hassling from a sales associate, and when asked the associate responsible for the sale was able to provide acceptable amounts of information regarding the vehicle maintenance history as well as comparable reviews for similar models. Overall I was well satisfied with the service I received while purchasing my vehicle


Buying Experience

5
Marlon K on 02/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very clean process in the buying experience. No hiccups or problems to report.


LOVE THE NEW CAR

5
KAYLA DIAZ on 02/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

WHEN I FIRST WANTED TO TRADE MY JEEP FOR A NEWER JEEP THE WERE VERY HELPFUL AND THE PROCESS WAS VERY FAST AND QUICK .. I WILL RECOMMEND THIS PLACE TO ANYONE THAT NEEDS A RELIABLE VEHICLE.. THANK YOU SO MUCH PAY-LESS I LOVE MY NEW CAR !!


Marie Jones- 1 satisfied customer

5
Marie Jones on 02/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came here just looking and ended up leaving with a vehicle that I LOVE dearly. The service that I got from everyone here was amazing, even the owner got in on mu purchase. I got the vehicle that I have been looking for, the exact color make and model. Thanks Ali, and Jose.


My Experience

4.7
Wendy yoohoo on 02/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The dealers here helped me find a car at an affordable price range for me. There customer service and expertise was excellent. I would defiantly recommend them to anyone searching for an affordable vehicle.


Happy customer

5
WickedPissa33 on 02/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great service! They were very helpful throughout the entire process trying to get me the best rates available. If i need to look for another car anytime in the near future I will most certainly make Payless my first stop.


rick clark

5
rick clark on 01/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

very good experience and very god help and follow up


Awesome Experience

4.5
canddsmithp on 01/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Just moved here from California and had to find a family car that would be optimal in Alaska. Oscar and the team there made me feel like home. The paperwork and loan process was quick and easy.


Anchorage Customer

4.3
S. Parten on 01/05/2015

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

Staff was personable and knowledgeable about vehicle that I was looking at buying.


Jeep Wrangler 2007

4.3
Star wars enthusist on 12/30/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

The customer service was very friendly and willing to work with me. Jose got straight to the point without sugar coating anything and all truths, as far as I know. The vehicle runs to my expectations and I am glad a could finance through credit union 1's first time buyer program because this is my dream car and i thank you payless. the facility was with in adequate distance and in well condition. i have not experienced any mechanical problems just yet so i cannot review the qualities of the repairs.


Deketria Reece

4.5
Deketria on 12/29/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Payless Car Sales are awesome! Really great staff with excellent customer service. Jose really made the buying process easy and hassle free.


Jillian Clayton

5
Jillian Clayton on 12/29/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service. Jose took care of everything I needed.


Infinit FX35

5
cptmorgan33 on 12/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

the buying process was extremely easy, they made it very easy and comfortable for my wife and i to purchase not one but two vehicles


Michael Ulroan

4.7
MandJ on 12/26/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Great service and very attentive to customer needs.


Military Supportive

4.5
Nesflo on 12/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

They threw in a set of brand new tires! Studded ones arnt cheap but they worked with me and got me on the way!


Faith restored

5
Andrew B on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had originally had a mishaps with payless and the way we had left our last interaction had me hesitant. I had issues with my car and i instinctively took it to payless auto garage to have my turbo replaced. The first time i got it back i was very frustrated with the way i got it back. However despite that, Ali took charge of the car and had it fixed properly and swiftly within 72 hours. I was very pleased and as the titled stated "faith restored" in Payless auto sales' conduct of business.


Exceptional salesmanship great all around feel

5
Nissan gal on 12/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I know Iam a hard sale and this dealership was fantastic did what it took to get me what I wanted more than fair price friendly service clean homie feelTo the facility I recommend and would go back ;)!


Honest Review

2
Feeling Used on 12/17/2014

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

One-time business has been a never-ending nightmare. From the day of sale to the repeat problems that leaves the car inoperable, this business is committed to "not documenting" their guarantees and making you pay more (ironic, isn't it?). I really hope that if you work hard for your income and are reviewing them now to make a smart investment, that you listen to stories like this and realize that this is not a company you want to do business with. I hope you find another opportunity elsewhere in the Anchorage area.


Military soldier

5
cptmorgan on 12/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great place, they welcomed with open arms and made my car buying extremely easy. the environment and the work place is extremely comfortable.


Great service

5
Curlyndngirl on 11/22/2014

Customer Service: 5.0 Buying Process: 5.0

The most attentive salesman I have ever dealt with great experience !!!!!!


Couldn't be happier!

5
Diana on 10/29/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After 23 years of owning the same car it was time to replace it. Problem was I had no clue how to buy a car. I had the usual 'I like this car" only to have it sold before I could sign on the doted line. This happened at too many dealerships in the valley and Anchorage to name. I was ready to give up. Then I saw a Jeep advertised on Payless Auto Sales (nice clean website). I contacted Payless and Russell Siah emailed me immediately with information about the Jeep. I said I would be in the next morning from the valley, and I was told no problem the car would be ready for me to test drive. I was there when they opened and although it wasn't the right Jeep for me, Russell went out of his way to show me other cars that I could test drive. He was very easy going and patient. Not at all a pushy sales person. We were actually test driving the last car he had to show me when I spotted a car at their service center that he said just came in and wasn't even detailed. We drove it anyway and I loved it! I bought that Jeep. Russell made the process of finding a car for me and buying it easy. He walked me through the credit/loan process, helped me understand my options and the paperwork, and made the whole experience pleasant. I will definitely buy my next car from Payless Auto Sales and Russell. Regarding my 2012 Jeep Patriot Latitude - I couldn't be Happier!


Very Satisfied

5
MaryPaige on 10/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

You never know when looking for a used car, but I am VERY happy with the integrity of the staff and the service I received at Payless. They were fair, helpful, and I will definitely be back. When I cancelled my service contract they went out of their way to help me with the refund. I never thought I'd be writing such a positive review about buying a car!


Happy Flight Nujrse

5
happy flight nurse on 09/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The absolute best car buying experience I have ever had. I will refer everyone I know to this dealership. They really took care of me in my circumstances. They worked extra hard to get the financing that I needed. The car that I bought from Payless is prestine. I am a very happy customer.


Thank You Payless!

5
CJ on 09/16/2014

Customer Service: 5.0 Buying Process: 5.0

I found a car on the lot that I fell in love with. Unfortunately, I had a limited budget and the car was listed originally four thousand over what I could afford. They reduced the price by two thousand but it was still out of my price range. They knew I really wanted the car so Payless bent over backwards to make the sale happen within my price range! The crew was awesome!!


second vehicle purchase

5
Kris on 07/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I can say, without a doubt, my purchase at Pay less was one of the fairest and most pleasurable sales transactions I have ever made purchasing a car. These guys go the extra mile by being courteous and providing excellent customer service. The inventory is spotless and the quality of vehicles are way above par. I highly recommend doing business with Payless car sales. A+ guys!!


Happy Denali owner

5
Denali owner on 06/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service and help at Payless Car Sales. Happy with the purchase, the no hassle help we received, and overall price.


Happy Tahoe Owners

5
Happy Military family! on 06/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff was Honest and Courteous, and very helpful motivated to sale ! we purchased our vehicle with out issues and are happy wth their service! we would definitely recommend them!!


Proud owner of BMW X5

5
DO in Alaska on 06/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought a BMW X5. It is a great car! The entire team at Payless Car Sales was very helpful and professional. They made buying a car very easy and affordable. I am very happy with my car and with the service I received. I would recommend them and their cars to anyone interested in a great buying experience!


Sgt Quinn, Jason

5
Jason Quinn on 06/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Perfect customer service had same dealer as from before and he got me in newer vehicle for less money and better fit my need and goals for the truck. would defiantly recommend this dealership to any soldier in the area they know how to take care of soldiers who most times don't get treated well.


polite, friendly people, really knows their stuff.

5
Lion on 05/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great people really listens to details and helps you find the vehicle you want, they work well with you without ripping you off and makes sure they keep you on the well being. i give a complete 5 star rating!


Great quality service, nice customer care.

4.7
John Threadgill on 05/15/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

The service was great and the customer assistance was outstanding. They got me the vehicle I wanted and worked with me very well.


Very excited with the dealership

5
okcboy on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very Happy with the company. would recommend the dealership to any one that is looking for a car. They worked with me and i am very happy with them


Great Dealership

5
J.H. on 03/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hello! Well obviously the reviews on here speak for themselves... This dealership is the most amazing dealership I have ever purchased a vehicle from. I recently moved up to Alaska and every dealership had poor customer service.. and those that didn't once they found out my budget (under 15k) were extremely quick to rush my wife and I out the door saying they had nothing in our budget.. I test drove the one vehicle I was interested in and worked flawlessly. I have been around cars for a long and even held an ASE certification for a while until I enlisted. This car showed no problems and it was even pre inspected by a Subaru specialist. The buying process was quick I was already pre approved for a loan up to 20k. I definitely recommend getting pre approved before you go car shopping, It'll give you a better advantage when negotiating with any dealership. After about 20 minutes the car loan came back good to go and we finished the last remaining paper work standard for a car purchase. Well two days later a check engine light came, followed by an oil leak caused by a bad head gasket. I thank my wife and the dealership for forcing me into getting the extended warranty. So now I bet you are wondering why I gave them such a high reviews.. well they have been amazing during the whole repair process. They offered me a rental car from them at no cost during the entire process. They have been in constant communication and have just been plain amazing! Next time you purchase a used car, even if it has low mileage and its a reputable company like Subaru.. just spend the extra money and purchase the extended warrant


Best dealership in town, very military friendly

5
Kristian Brendler on 03/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Devin was friendly, and super helpful with finding a vehicle in my price range along with being very patient. The whole dealership and employees are a very friendly and have people first mentality. i would recommend to anyone including family and friends looking for any type of vehicle in any price range. They have a great lot and excellent facilities, and a very diverse lot. One of my best buying experiences and easiest and stress free experiences. i give them a 5 out of 5 without a doubt.


Proud new owner of a 2006 Chrysler 300C

5
Chris on 03/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A huge thanks goes out to Ali and Devin for jumping through hoops to get me into this vehicle! They spent a lot of time in contact with the bank trying to set me up with this beautiful car. I am overly satisfied with the way they do business here! I will recommend everyone I know to Payless! Thank you all very, very much!!!


Happy Customer

4.7
Toyota Sequia on 03/22/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Satisfied first time owner of a Toyota Sequoia. The staff at Payless Car Sales were awesome thanks to Ali, Oscar,and Jose they were very helpful made it an easy decision. THANK YOU.


Great experience

4.8
I'm very satisfied on 03/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Already skeptical about car dealerships this has to be the best car dealership in town. The salesmen were very accommodating and friendly. I was given a car fax without even asking for it. I would recommend this place for anyone looking for a good clean used car.


Wonderful Customer Service!

5
KMA85 on 03/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I actually ended up at Payless Auto Sales by accident, I thought it was another car dealership. Thank goodness I did wind up here, because I met one of the newest members of the team there named Russell, he was so professional, friendly, and really went above and beyond with helping me get into a vechile that not only was afforadble, but safe, and reliable, as well as the features of the vehicle I was looking for. I got to meet his manager Jose, and the store manager, both men were very friendly, and helpful. I would most certainly recommend anyone looking to buy a vehicle makes their first stop to see the gentlemen at Payless Auto Sales, if they can't get you into something the same day, better believe they will figure out a way to help you find the car, truck, or suv that suits all your needs. They are also helping me sell my truck, and they are taking great care of my vehicle there on their lot. I am so pleased with the expierence I had at Payless Auto Sales.


Another Happy Customer!

5
Chuck Kays and Nancy Hesla on 03/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We purchased a vehicle from Payless Car Sales. We are very pleased with our purchase. The staff at Payless were all friendly and helpful as well as professional. We would recommend them to our friends. We love our new vehicle. When I went back for my plates they remembered me and once again were very courteous. These guys are great.


Great service and Vehicle Quality

4.7
Jerry Trew on 03/07/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Hit a Moose totaling our Suburban in Fairbanks Valentines weekend. After two weeks of visiting all the local dealerships with no luck and poor customer service, we found Payless Car Sales. Oscar was our salesman and he told us to jump in and test drive our Expedition EL right when we arrived, no waiting on someone to ride with us. Vehicle was spotless! Please note how the staff here take 20 plus pictures of the vehicle, because they have nothing to hide! Had two small chips on the rear which Oscar said they would fix right away. Vehicle had nice highway tires, not suitable for our winters. Jose the Sales Manager hooked us up with American Tire and we got great Cooper A/T tires at his cost, cheaper than Sams and Costco. When picking up our vehicle we met Ali the owner who actually thanked us for buying the vehicle from him! An Alaska business owner who actually believes in customer service! This was similar to doing business back home in Alabama. Our family will go straight to Payless the next time we purchase another vehicle. Oh yes after visiting twenty plus lots Payless also had the best prices on their vehicles.


Wonderful, expedient service

5
Justin N on 03/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My son was born 2 weeks early on march 1st, and I needed a safe family vehicle. I found, via the internet, payless auto sales, and made my first call to start the process of buying a 2004 jeep cherokee. I initially talked to Russell, who, after hearing my current dilema did his utmost to get the ball rolling on financing my vehicle. you cannot have an infant with only a 2 seater truck which was my current vehicle. After giving some initial information, he assured me he would do his best to help me out. he kept his promise. The next day I came to the dealership, and drove my new car off the lot. these guys are military friendly, parent friendly, and just friendly in general. If your looking for a new car in the anchorage area, look no further.


BEST DEALERSHIP IN TOWN

5
Robert S. on 02/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'VE BOUGHT A TRUCK AND A CAR FROM OTHER DEALERS AND REGRET NOT SHOPPING AROUND FIRST, I JUST BOUGHT A TRUCK FROM THESE GUYS AND THEY ARE VERY KNOWLEDGEABLE AND HELPFUL ALL I HAD TO DO WAS POINT OUT THE TRUCK AND THEY DID EVERYTHING THEY CAN TO MAKE IT POSSIBLE, I PLAN ON COMING BACK IN THE FUTURE AND I WOULD RECOMMEND THEM TO ANYONE LOOKING TO BUY A VEHICLE.


Customer Service

4.7
Inupiatcop on 02/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The entire staff was friendly and courtious. Both Ali & Jose were outstanding, both in customer service and very knowledgeable of there complete instock inventory. I would definately purchase another vehicle from them in the future. If your looking for a vehicle and just not sure of what you want, go to Payless Car Sales they have an awesome inventory.


Low pressure sales staff

4.7
Trappercreek on 02/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Nice selection of cars. Sales staff was extremely low pressure and operated on your time and schedule. If were just browsing, that was fine with them. Did not try to upsell like the majority of dealers out there.


impressive service

4.2
akpiggy on 01/22/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Thorough website, excellent service, rapid process. They are fair with trade in values and responsive to sales price. Overall, better selection and service than Lybergers.


Great cusotmer service!

5
ashleyvargas on 01/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I first heard of payless through their website and loved how detailed it was. I called to say I was on my way to look at a specific car and when I got there they had it already warmed up and ready for a test drive. Jose made me and my husbands first car buying experience very relaxed, easy, and stress free. He even went the extra mile to keep my 3 year old daughter happy and entertained during the process. We were done with paperwork and driving our car off the lot in just a few hours!


Pay more get less!!!!

1
J.J on 12/21/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

like I said pay more get less... Total rip offs!!!


The best of the best!

5
Rocky on 12/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

These guys are number one in ALL OF ANCHORAGE!! Very very professional. Sold a truck there in less than a week. Checks were cut the very next day. Honest, non hassling and amazing customer service. Very easy process and 2nd to none staff. Jose made it happen. Curtious and helpfull. Not like your other dealerships in town, these guys MOVE cars and they have the BEST location that any company could ever imagine. Will be coming back for years. A+ guys, great marketing as well. Thank you for a quality experience.


Best Shopping Experience!!!

5
A Happy Subaru Buyer on 12/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a Subaru from Payless Car Sales 2 weeks ago and was impressed by the quality of service received. The staff at Payless was professional and friendly. If you are looking vehicle, I strongly suggest visiting Payless Car Sales.


Great job!

5
Sam on 09/16/2013

Customer Service: 5.0 Overall Facilities: 5.0

I was very pleased with the service I received from Payless in selling my car on consignment. Everything was great, from the high-visibility presentation of the car, both at the dealership and on the Internet; to working the sale with the various potential buyers; to Jose always being a quick and friendly phone call away; and to dealing quickly and professionally with some hiccups that occurred along the way. The price for their consignment service is a very good deal, especially for selling higher-end cars.


AWSOME SERVICE THANKS GUYS!!

5
Alex m on 08/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This company went above and beyond to help me get into my car I wanna thank all the employes at Payless cars, Y'all helped me out more then needed and I am forever great full for that. Your service is amazing and I have much respect for not only the employes but the owner. You runs fine dealer ship and I do believe that it will go big.. Heads up guys this business is deff going to make it somewhere And keep up the good work And to my salesman you have amazing sales skills And I deff think you are in the right line of work thank you!!


Right deal on the right car

5
Happy customer on 08/20/2013

Customer Service: 5.0 Buying Process: 5.0

I first noticed the dealership while looking for a specific car for sale in Anchorage. My first impression was of their website. Very clean, organized and tons of pictures from every angle of the car I wanted to see. It helped me determine I want to go see it in person. The sales staff is extremely helpful. They listened to my needs, and made things happen. I would highly recommend this over any other dealership in town.


Payless Car Sales

4.5
Kenai Peninsula Tim on 08/19/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

First class operation, the staff went above & beyond thier way to make it as satisfying as possible. They were willing to go out of thier way to accomodate me, by picking me up at the airport, fixing small items I noticed that needed minor attention, and also addressing things I did'nt even notice. The owner Ali is all about making people satisfied. Jose is a top notch sales man, and more of a friend rather than just a sales person. The whole crew is just awesome, very friendly. Sherri even went out of her way to ketch me and give me the paper work that was accidently missed at sign in. I will be back in the near future no doubt. Hopefully soon.


Payless Car Sales

2
Fisherman on 08/03/2013

Customer Service: 2.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

They gave me a nice car at first, but then after a couple weeks the transmission was out. I took it back to them and basically they said to me "NO REFUNDS."


Great Service

4.8
Ben on 07/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Customer service was amazing at Payless. The staff is really driven to ensure the buyer gets the best possible deal on a quality vehicle. Jose and Sherri really went the extra mile to make sure I was completely satisfied with my purchase. I would highly recommend checking out their inventory.


Great People and Great Buy!

4.7
Tim W. on 07/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Thanks Ali for following up on my email! I was in need of a vehicle and ended up finding a fantastic deal with your help. The sales team at Payless made my vehicle purchase non pressured and an enjoyable experience. If you are looking for great service and reliable cars I would strongly recommend you give the folks at Payless a visit.


Tracy Frable

5
Tracy on 07/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If your looking for a vehicle, I highly recommend stopping by to see what there is to offer here.The entire staff was friendly.I was left to look around the lot peacefully with no pressure. I found a good selection of quality vehicles to choose from. The asking price on my car was spot on. The financing process was the smoothest I've experienced. There was never any harrasement. Jose offered to have some minor things fixed for me without hesitation. He also checked to see If there was any existing warranty on my vechicle so that I wouldn't be paying extra for something I already had. I couldnt be happier with my choice.


Amazing and HONEST service

5
James Griffith on 07/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership is amazing. The vehicles are quality and the salesmen are NOT trying to rip you a new one or push you to make a purchase. The owner is a true patriot and is extremely supportive of this country. We didn't have to wait around all day, they were there to answer questions, aand I have never seen that kind of hospitality at a sales place. I would recommend this place to everyone. The prices are spot on and fair. Great experience overall, I really cant say enough good things about this place or the employees.


Two thumbs up and a snap!

5
Gidget on 06/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Being a first time buyer is scary especially after repairing bad credit. The sales people and staff were curtious professional and friendly. They did a wonderful job making me feel welcome, answered all my questions and never made me feel pressured. If they continue with what and how they are doing things I believe they will be the not only the used car dealership but the car dealership above all others. Thanks guys for helping me get my dream car. Your the best.


Great choice if your looking 4 a great car!

5
Happy high roller on 05/22/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff is excellent and the cars are in tip top shape. There is always a wide selection in reliable inventory. Payless auto has a great staff and they are willing to look out for your personal interests. I recommend going to Jose because he was very helpful and determined to get me in a suitable and reliable car. I am grateful due to the fact he never gave up on getting me in the right car despite my financial situation, he helped me find a way around the financial loop holes involved in getting approved for a vehicle. Over a period of about 3 months Jose never stopped updating me on new inventory and sooner or later he found a perfect car that fits my financial criteria. Now I'm Rollin like a boss in something very clean :) Thank you to Jose and the awesome staff of Payless auto sales! God bless everyone at Payless auto!


Review of Payless Car Sales

5
Ron & Linda on 05/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I retired a few months ago, sold our home and my car, and then started all over again moving to a new home and new location here in Alaska. I needed to have a reliable used car to drive from Wasilla to Anchorage so we looked on line at the cars Payless offered. We had the most helpful, courteous and professional staff assist us through the process of buying our vehicle. In particular the Office Manager, Lloyd Pennebaker, made the whole process very pleasant without any of the back and forth "haggling" that we have experienced in the past with other car dealers. We would go back to this dealer and recommend them to our kids!


Great people awesome buy!

5
Alex&jen on 05/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I really needed a vehicle and didn't know what I wanted, so started looking around Jose def helped me out when I stopped by. I didn't feel pressured to buy. it was real laid back and we were out of there in no time, with the vehicle that I was happy with, I recommend coming to Payless it was a great experience.


very helpful

5
SPC of the Army Dylan Thai on 05/15/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

brought my first car here, they did whatever it takes to get me approve. They give military discount and is very helpful to those are in need. Very pleased with the vehicle I got from here.


Great staff!

4
Ms West Virginia /Mr Michigan on 05/11/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 3.0

Brought my girlfriend here to buy a truck, I felt no need to "flex my muscles and battle" with the salesmen. They were kind and didn't rush, force, or stalk during the process. We got what we wanted and are very happy with the buy! Strongly recommend.


very pleased

5
tbam25 on 05/10/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very fast very easy to work with. Saw the car I wanted and within 24 hours I had the keys, with a great deal in hand. Had 0 credit, they fought for me to get me an insanly low interest rate. Over all very pleased and thankful they worked so hard to make the process as smooth as possible.


Hands down the best car dealership in Anchorage

5
Jon on 05/10/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I wws pretty nervous when I was looking for a vehicle to buy. But after a few hours with Jose, I was reassured the best customer service, and they delivered it. To make things better, I got the car i wanted with no hassle.


Painless consigning...

5
Pleased Customer on 05/09/2013

Customer Service: 5.0 Overall Facilities: 5.0

The staff there are very friendly and helpful. My car sold with in the first week and they took care of all the paper work. Definately will use them again.


Fair and Friendly

5
Dee on 05/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I decided to get different cars this was our first stop and it ended up our last stop. As a policy, we never buy the first car we see or buy a car within the first day of shopping. Therefore, we went to Payless with plan to leave and come back if they had the best deal. On the other hand, from the moment I stepped on their lot Jose, the main person I dealt with, was kind and friendly. Then when it was time to leave he did not try to pressure us to stay. In fact, he was so kind and up front he made me want to do business with him. Of course, I recommend you do your homework but if you want a good guy salesmen that easy to deal with and a dealership where the salesmen are not cutthroat go to Payless. Ask for Jose and tell him Dee sent you .


$28,995

Mileage: 65346

Color: Other

Transmission: Automatic Cvt

Body Style: SUV

City: Anchorage, AK

Engine Type: 1.5L I4 16V GDI DOHC Turbo

$32,495

Mileage: 36509

Color: Other

Transmission: 8-speed Automatic

Body Style: Sedan

City: Anchorage, AK

Engine Type: 3.6L V6 24V MPFI DOHC

$89,995

Mileage: 796

Color: Other

Transmission: 9-speed Automatic

Body Style: SUV

City: Anchorage, AK

Engine Type: 3.0L I6 24V GDI DOHC Turbo

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