Paul Masse Chevrolet

Purchased a new vehical .

Friendly, courteous , professional service. Explain details very clearly and made it very easy to understand. Will highly recommend this dealership to family and friends. Overall experience was prenominal !

Very Very Pleased as always!

I have been doing business with Paul Masse Chevrolet for over sixteen years. I keep coming back because i get the best service. The staff is most helpful, friendly, knowledgeable and truly care about their customers. It has always been a pleasure .Lastly thanks to Derek Thistle who is most professional and very kind always takes time to explain the many things that I don't know about new cars. SmileI. Virginia L

Great Dealership !

the service department and the service advisor were great. I had my 2016 corvette in for an oil change and the service advisor looked up any recalls without me asking. All 3 recalls were taken care of while i waited. It's always a pleasure spending time talking to my salesman Paul Dragich when my car is in for service. Paul is one of those rare people that make you feel good about spending almost $80.000 on a toy. I am an extremely satisfied customer with Sales and Service.Mike L.

Pleased

Second vehicle purchased at this dealership with Paul Dragich as our salesperson. Everything went smoothly and quickly, as promised! We are very pleased with our purchase and how the sale was handled!

Got It Right the First Time!

Oil apparently leaking from my 2017 Volt. xxx! Brought it to the service bay at Paul Masse and asked them to take a look. They did, they showed me the leaking oil pan gasket and asked me if I had an hour for them to make it right. An hour later I am driving back to work with an excellent repair having been accomplished. There was nothing at all not to like about this experience, and I will make sure to spread the word. Nick and Co: Keep Up Your Great Work!

Awesome Experience!

Found the vehicle I wanted on the web site (Silverado 2500HD), and was assigned to John Lucey as my sales rep. John was extremely courteous and professional (not to mention well dressed) and knew all the details about the vehicle I was interested in and took a great amount of time to walk me through all the accessories and features. We closed the deal quickly and professionally, at a fair and reasonable price for the vehicle and my trade. The delivery process was equally outstanding, everything was ready upon arrival and the vehicle was meticulously prepared for pickup- absolutely spotless. The financing process was equally amazing as well, Jessica handled all the details and got me out of there is record time. I am highly recommending Paul Masse Chevrolet east Providence and John Lucey to all my family and friends. Truly and pleasantly surprised with the high level of customer service compared to other dealers I have worked with in the past. Thanks for a great experience, Paul D, Mansfield, MA.

Awesome service!

John Lucey was our salesperson. Too the point, knowledgeable and answered all of our questions. We will be buying our vehicles from Paul Masse from now on! A pleasure doing business with John and the staff!

Salesman

I was serviced by Derek Thisle and a coworker. Both were very professional and knowledgeable about your vehicles and their features. I was looking at one truck and was not happy with the interior of it. He then showed me the All Star and it was a perfect fit for me. I am very happy with the terms of my lease and have already had family and co workers ask for business cards. I am more than satisfied. And you have converted me from a owner of Dodge to loving the Chevrolet.

John Lucey is a great salesman no bs right to bottom line.

John Lucey is a great salesman no bs right to bottom line. Deal done in 20 mins. My Company will buy or lease from him in the future. Thank you

Thank you

We would like to thank our salesman John Lucey for the outstanding service he provided us when we traded our lease for another car. He spent almost 7 hours with us. He went above and beyond to make sure we left with something we were happy with.

Efficient and knowledgable

Dawn was pleasant and efficient and new her stuff and understood what I was looking for, a wonderful salesperson. Kenny and Sean helped with my initial and followup questions and all entertained my 3 year old. JP was professional and polite in the financial dealings.

The best Service I ever Had

I really enjoyed my experience. Mr. Wellington Sr was a great person to deal with and I can see where he gets his great customer service because Matt his manager and Mr. Sousa the finance director had great customer service. I look forward to seeing the whole team on my first oil change to tell them how much I like my truck. Each Person was very patient and they went above and beyond. This is my second vehicle from Paul Masse and they found a life long customer. Mr Paul Masse should be very happy with his Sales Team.

Great, No other Words Needed.

The whole experience was great. Things almost seemed to go to easy, but that is what John Lucey was trying to do. He didn't try to sell me on any vehicle upgrades or getting bigger, he understood what I wanted and helped me get that. He answered any questions I had, no matter how petty they were. John was easy to talk to like he was a normal guy and not trying to sell you something, which I liked. Jess was also really easy to talk to and explained everything real well when it came time to sign the paperwork.

An great experience

We arrived just to look.. We had no plans to purchase a vehicle that day.. Our salesman John was friendly and low key. While we were toast driving a Silverado he told us about the incentives that GM had as well as dealer incentives. We decided to buy instead of just look. The price was way beyond our expectations. from that point on we were treated very well. The process was painless and we were walked through everything step by step.We would highly recommend this dealership. A great product and a great staff.

Appreciate the Professionalism

It is rare to receive the level of care that I received at Paul Masse. I leased a Silverado truck recently. John Lucey was the salesperson who helped me.My guess is that John is one of your top performers. He has to be considering the knowledge and confidence is provided to me during my experience with the dealership.Your front desk person Jessica and your financial person Tejal were exceptional.I am62 years old. And I run a company myself. I can only say that based on that experience, you have remarkable employees.Congratulations for that.And, BTW: I would send anyone to John, but beforehand I had a number of people singing praises of other sellers on your staff. That has to have something to do with your culture and the level of professionalism that you ask them for.

Easiest Car Buying Experience Ever

I can't say enough about working with John Lucey while buying my new Chevy Traverse. John was friendly and efficient, and more importantly, honest and professional. From start to finish, John never lied, exaggerated, or glossed over anything, which I have always found to be a problem while shopping for cars. He was upfront and honest about everything. Paul Masse advertised a "No Haggle" price, and it was truly that. I got a great deal on the car without the hassle of haggling. I also got a fair price for my trade-in, again without the low-balling, and back-and-forth haggling that I have experienced in the past. The entire experience, from looking, to test driving, to buying and pickup, was stress free. I would definitely recommend shopping at Paul Masse Chevrolet. Ask for John Lucey!

A Nice Place to Do Business

After looking for a few months online through many different websites I came across a 2014 Chevy Silverado at Paul Masse. The price was better than anything else I could find within 75 miles radius from where I live in eastern CT. I went there and Spoke to Richard Lima who got me on a test drive within about 10 minutes after my arrival. He was knowledgeable and friendly. I was able to make a good deal on the truck very quickly, while also getting a very fair price for my Trade In. No hidden fees for paperwork or anything else! Thanks for a great experience!

Excellent

Paul Masse's One Price was lower than any other deal I could find within 200 miles of home. While others played games with rebates and discounts these guys put their best price forward without all the gimmicks. Paul, Tejal, and Dominique were very easy to work with.....thanks guys!

Greatest dealership experience, from start to finish

I just bought a new Cruze from Paul Masse in East Providence. John Lucy was my salesman. I first came to Paul Masse for service on my Sonic. I was immediately blown away by the way the dealership is kept: it is immaculate. I was looking at the Cruze while I got an oil change as I had been considering trading in my Sonic. John introduced himself to me and offered to help. Long story short I can not say enough good things about John and his professionalism. He was never pushy, but always helpful, courteous and extremely knowledgable. I took about a week to finally decide to buy, and again, John was patient and helpful through the entire process, as we went through a bunch of different potential trade in scenarios. If you're looking to buy a new vehicle in the RI/Mass area save yourself some aggravation and just start at Paul Masse, ask for John Lucy you won't be disappointed.

Oustanding experience: Paul Dragich is a comsumate professio

I have now bought over 5 vehicles from Paul and the Paul Massey dealership each time the experience gets better and better.

Salesman Jarid Butler made buying a truck easy & painless

What I particularly liked about my truck buying experience at Paul Masse Chevrolet was the courteous & professional manner I was treated as a customer from start to finish. No surprises, no curve balls. Unlike previous experiences with other dealers, there were no high pressure "make a decision now" sales pitches. From initial conversation through negotiation, financing, & delivery, salesman Jarid Butler made my Ford F-150 purchase a breeze!

Great experience

Richard Lima was great. He even drove out to meet my husband at work when one of the papers for the registry needed to be changed and signed again before we could pick up the truck.

THE Place to Go If You Are Interested in an EV!

Paul Dragich, Sales & Leasing Consultant at Paul Masse Chevrolet, helped me terminate the remainder of my lease on the 2013 Volt (...running GREAT) and put me into another 2017 Volt lease, all in under three hours. It was a total tour de force, which included helping me apply for RI's DRIVE Rebate, good for $2,500 on my newly-leased Volt, definitely a qualifying EVs. I could go on, but suffice to say if you are remotely interested in EV transportation a call and visit with Mr. Dragich at Paul Masse Chevrolet ought to be the first stop on that adventure!

New Vehicle Purchase

Fantastic visit to Paul Masse Chevrolet. They had the exact truck I was looking for on the lot. Both my fiance and I purchased new vehicles that day. Sales person (Jordan) was one of the best I've ever worked with. I love my new truck, and I've found my lifetime dealership. I highly reccomend this dealership for all your vehicle shopping needs.(Me) Proud new owner of 2016 Chevy Silverado 1500 Z71 LTZ crew cab midnight special edition.(Fiance) Proud new owner of 2016 Chevy Traverse LTZ

Just a great dealer to do business with

I can recommend Paul Masse Chevrolet without reservation to anyone contemplating the purchase of a new or used vehicle. My salesperson, Paul Dragich, was very knowledgeable and a pleasure to work with. Jessica Motherway was also a pleasure to work with. I received a fair trade in value for my 2006 Corvette Z06 and a great price on my new 2016 Corvette Z06. The showroom is amazing. I was even able to meet the owner, Paul Masse, who personally congratulated me on my purchase. Tomorrow I'm going to their Corvette show. Free barbecue and lots of great people. Total class act!

First time buyer, great experience

Having this be my first experience buying a vehicle, I was extremely happy with the service I received from this dealership. Paul was more than helpful answering all the questions I had and was patient when I was hesitant about anything I wasn't sure about. I would definitely recommend this location to buy/lease a car.

Chevy cruz 2016

I had a great expience at the East Providence, Paul Masse Dealer.Geno was the Best helping me get into my new Cruz.I will returning for my next car & recommend to all my friends!!

Great experience

The dealership had just was I was searching for and the salesman, Paul, was very knowledgable and knew everything about the truck I was looking at and answered every question I threw his way. They also took care of the used truck I purchased by taking the dents it without me asking and replacing the tires as they were too worn and fully detailing the car. Overall very satisfied with this dealership

awesome

Great people and salesman Gino have been getting me good deals for the past 7 years I would recommend friends and family to go see Gino

repair on a newly purchased car

I tried the online "click and drive" option to buy a new car. Salesman, Wayne Guindon, brought 2 cars to my work location and I bought a 2016 Malibu. When I needed a seat repaired he came to my office, brought the auto in the service bay where Sam & Josh efficiently replaced the part. What terrific service!

Excellent

Grest guy. Tons of knowledge. Very professional with loads of experience. Enjoyed my experience with him. Look forward to more business with him. Recommended to all.

Very satisfied

so glad we bought our Chevy Traverse off of Richard Lima at Paul Masse.We had looked several places but what impressed us most was Richards upfront honest approach and information that helped us to make a good decision.The first time we just browsed and the manager came over to thank us for stopping by (great service).Richard offered a no pressure sales approach, answered all our questions and was very knowledgeable about our vehicle (very impressed). after looking at several places we were comfortable with Richard Lima and happy with our decisionwe will be back to buy again in the future.Raymond & Donna Melanson

Pleasant experience.

This is my fourth vehicle purchased from Paul Masse Chevrolet. Two trucks and two cars. Every time has been a pleasant experience dealing with professional Sales and Staff. Salesman is very knowledgeable about the products that they sell and no pressure sales attitude.

Painless Car Buying Experience

I went in to Paul Masse on Monday to look at a 2016 Volt, I was greeted by Jordan and he explained a little more about the car. While we were on the test drive they looked at my trade and by the time we got back they had a number which was higher than any other dealer offered me. They gave me all the rebates I qualified for and I was done with everything in about 3 hours. Everyone was very friendly and extremely professional and I wouldn't hesitate a second to recommend Paul Masse for anyone looking for a new or used car.Thanks Jordan!Tyler R.

Family Dealership

Great experience when purchasing my new 2016 Chevy Traverse. Aaron, my salesman, was wonderful! I never felt pressures at any time. He was very patient and helpful from day 1 until I drove off the lot with my new car a few weeks later. Aaron spend a great deal of time teaching me about my new car and showing me all the "bells and whistles" of the inside of the car. I never felt rushed and when I left, I felt that I knew a lot about my new car. JP was also wonderful when I went over the financial part of the purchase. Once again, at no time did I feel pressured. The waiting area is by far one of the best I have ever seen in a car dealership. They offer hot and cold drinks, snacks, fruits, candy and a lot more in a very large and comfortable waiting area. My whole experience from start to finish was excellent. I hope that my future years with Paul Masse in East Providence, RI will be just as great>

Excellent

My experience was wonderful.. I had an appointment with Gino Bruzzese and he was not able to be there when I arrived due to a family emergency. However, he had arranged for Paul Dragich to meet with me. The car buying experience was great. All my questions were answered clearly and he was extremely knowledgeable and helpful. J. P; in the finance office was also very kind, knowledgeable and helpful. Gino was able to arrive before my appointment was over and explained all the features of my new car, how to use them and he also set up my blue tooth and on star services for me. I would highly recommend Paul Masse Chevrolet and these gentlemen in particular to everyone.

Great

They did a great job very friendly and helped with everything I didn't understand at first I would recommend them to anyone I send to Paul masse

Great service!!

Wayne G. Was our salesman. He was wonderful!! From the very beginning he was working to get us the best deal possible and was genuinely happy for us when he could meet our bottom line. We also worked with Jordan who helped us to close the deal when Wayne couldn't be there. He was very helpful in introducing us to our new Equinox. And JP, the business manager was also very helpful when it was time to sign the paperwork. I can't say enough about our experience at Paul Masse. I highly recommend the, to anyone looking to get into a new car.

Great Experience!

John Lucey was knowledgeable and very helpful. He patiently listened to all my questions and answered them thoroughly. John helped me find the optimal configuration for the right price. This is the second car we have purchased from the dealership and we happily returned to buy because of the great service department. This sale was as smooth as the first.

Awesome job

JP and Derek, were amazing!! Great customer service, and willing to help and explain anything you don't understand. They were extremely helpful, and the honesty was a plus!

"That was easy!"

Friendly knowledgeable staff Relaxing tour of available vehicles No pressure Used the latest technology to make the sale as smooth and efficient as possible It doesnt get better!

Great Service great price

I recently purchased a 2016 Stingray here. First rate service from start to finish with salesman Paul Dragich. Very knowledgable about corvettes and went out of his way to make my experience a pleasant one. Would recommend him to anyone looking to buy a vette. Dealership was also first class. Went to Quirk before and the experience was night and day. Better trade value and great price.

Great knowledgeable and friendly sales staff!

I had driven Toyotas and Nissans for many years. I decided to give Chevy a chance by looking at the newly redesigned 2016 Malibu. I was pleasantly surprised by the quality of the vehicle, and how much car you get for your money. The sales staff was very friendly and knowledgeable, making our new car buying experience a pleasant one.

Finally! A slaes person who isn't sleazy.

We went to Paul Masse to get a pre-owned Chevy Malibu. The sales person, John, was knowledgeable about the product, only showed us exactly what we wanted, and NEVER tried to upsell us to a vehicle that we didn't want or need. He knew all the details on the vehicle and showed us each feature before we took possession. We left there feeling confident that we got a great vehicle at a great price. We liked the fact that we were in and out within less than 90 minutes; from the time we met the sales person, saw the vehicle, handled the financing and extras like GAP insurance, warranties and even adding on protective covering to protect the paint and interior. The sales person even had the car quickly detailed as we had a snack in their lounge.

Awesome Experience

I feared going in to a new car dealer, but I had questions and needed answers. Never thought I could afford a brand new truck but I was wrong. My salesman John Lucey was very helpful, answered all my questions and was very straight forward with me. They gave me an awesome deal, I was able to drive away with a truck of my choosing for a price that I was happy with. Very painless experience, I will definitely purchase from them again and highly recommend them. It was very quick, no back and forth hoopla, actually a very enjoyable experience.

Second Time Leasing/Best Experience

I'm a single women in her 50's who has always been afraid to do things on her own. The sales people at Paul Masse did not make me feel like it was something I could not do on my own and that's why I will always deal with them. They took the time to explain everything to me and answered all my questions. I did not feel rushed. I did do my research and like always , they did give me a great deal. I will always tell family and friends to get their cars from Paul Masse.

Excellent Buying Experience

My experience with Paul Masse was by far the best I've ever had at a car dealership. Jordan Dutra was attentive and professional throughout the process. His relaxed demeanor and no-bull style made my decision very easy. He was able to answer all my questions and guided me throughout the entire purchase all the way to the end. I will definitely recommend my friends and family to see Jordan for their automotive requirements.

Fantastic A+

Paul masse was an excellent choice this is second time ive done business with them an plan 2 do more in future.The people are great couldnt ask 4 a better exsperience an love my new vechile!

Excellent

Would go back to Paul Masse any day of the week! Professional service and knowledgeable. Not only do they work with you but there is no pressure at all.

Great Job!

The entire experience at Paul Masse exceeded all my expectations. Not only was the process easy but also very transparent. Wayne and JP were honest and a pleasure to work with. The dealership blew me away with how they handle "delivering" the vehicle to the customer. Not a single detail is missed... and you can tell they are genuinely appreciative. Thank you guys! Great job!

Great dealership,great deal

If your a,serious corvette buyer, look no further. The corvette showroom,is like a candy store. Thanks Paul Masse! Gerald F. Lord

Financing

Three months ago purchased a vehicle at Ford. Yesterday purchased a vehicle from Chevy. Same practice. At signing for six years, stressed an amount I was comfortable with but NO extended warranty. We'll I signed. As soon as I got home I realized it was 75 payments instead of 72. Called back. Told them I was canceling the deal unless it was fixed. Had to go back and void out first set and re sign new forms. I was only vigilant because went through this at Ford. How many are not checking? Make sure you check payment schedule. The sales person was great. He was not the issue

Excellent Experience!

I had visited several dealerships before I finally took a good friends recommendation and stopped in at Paul Masse in East Providence. Buying or Leasing a car is a huge commitment. Being welcomed and treated well by the staff at the dealership is the first step to making happy customers! My experience made my confident that I was making the right choice when I recently leased my beautiful red 2016 Malibu! Wayne certainly went above and beyond helping me resolve my prior lease! Thank you!!Paul Masse is clearly committed to happy customers!

Great service!

This was my first time purchasing a car in RI and I'm very happy I ended up here to do so. I found John Lucey to be extremely helpful, friendly, and knowledgeable about the various makes and models. My mom, sister, and I were very happy with the service they provided and happy we went there.

This was an excellent car buying experience.

Jordan was an excellent salesman. He made the car buying experience fun and easy. I knew exactly what I could afford and what I wanted, and he made it work for me. The first time I came in and Jordan and I were talking numbers after the test drive, Stacey came by to finalize the numbers, but he was very rude and condescending to me and I was completely turned off. I would never buy a car from someone who treats people like that. A few days later, Jordan called me to let me know they still had the car and the price had been reduced. With that information, I decided that since Jordan was so easy to work with, I would come back in to see if we could make a deal. Luckily Stacey wasn't involved so I was happy to purchase the car. Jordan absolutely saved the deal for the dealership. Couldn't be happier with the new Camaro! I would definitely recommend Jordan and Masse to my friends and family.

Great buying experience no pressure!!

Once again Paul Masse does not disappoint!! This is my fourth purchase in the past 10 years. Went to my salesman Aaron Tirrell once again and he came through with flying colors. If you are looking for a no pressure buying experience ask for Aaron. I purchased a 2013 Chevy equinox. Aaron spent A lot of time with me to find the right vehicle. As always no pressure sale.Once we found a vehicle I liked I had some concerns and Aaron had to talk to his sales manager Stacey. Stacey listened to my concerns and went above and beyond to make me satisfied. as usual the folks that Paul Masse are interested in building a long-term relationships with their customers they want to make you a part of their family. As far as I am concerned this was a very smooth transaction no pressure and I was made to feel comfortable and they wanted me to be satisfied, which I was.In my opinion Paul Masse Chevrolet is second to none. And I look forward to my next car buying experience Thank you Aaron for everything you did to make me happy!

Exceptional Service!

It is an understatement to say I was ecstatic when leaving the dealership with my new leased 2016 Chevy Cruze. Wayne was straightforward, professional and went above and beyond my expectations to have me drive away in the model car that was right for me. I got a great deal and a great car. I was also working against time but Wayne, JP and the entire staff worked together and stayed beyond closing to ensure I was leaving in my new car. I was also invited to come back for additional training on the vehicle. I highly recommend Paul Masse and their exceptional service.

EXCELLENT & PROFESSIONAL

The Best experience yet in buying a car. Fast, knowledgeable, professional and respectful. Not pushy, paid attention to detail and our salesman Shaun Galligan got us a great deal. Dealership is by the water, had a large selection. General manager and financial manager were equally awesome!!

Pleasant experience !

Walking into the dealer was a bit intimating to me but it had to be done I needed a car. When I pulled into the lot of course I was in the wrong place. A gentlemen walked over to me and asked what I was looking for. When I told him a used car. He smiled and told me where I could park and what door to go to and some one would help me. That someone was Jordan Dutra and after talking to him for a few minutes the threat of being intimidated vanished. Jordan sat and listened to what I was looking for a 2012 Cruze I had seen on the web. We walked to the lot where the used cars were. We chatted about the safety of the car and what the car had above the standard safety. Then..... we went for a test drive and I loved the car. Then came the part of the sale that I feared my credit. Jordan made me feel confident that I should go through the with the application. I am now the proud owner of a 2012 Chevrolet Cruze and an experience that was pleasant and not frightening.

First Purchase/Lease from Paul Masse

I worked with Jordan and Stacey, this was my first dealing with a Paul Masse Dealership and I was very impressed with "Our Price" it takes out all the back and forth negotiating. The price is the price and makes the experience a positive one and a pleasure not having to deal with all the haggling games. I had some misunderstanding on my part with trading in my car and my expectations were off. So the numbers did not work out to what I expected and did not think we were going to be able to work out a deal for a Silverado. I told Jordan the numbers were not what I expected and some of my expectations were off. Jordan worked with Stacey and they were able to put me in the truck I wanted and a payment that I am very comfortable with. They were very professional to deal with and made this an easy transaction.

Very Professional

Great service.Drove in. Saw the vehicles we wanted. Had a deal worked out within the day and all the vehicles in our possession 2 days later. John Lucey was straightforward and a pleasure to work with as were his colleagues.

Fourth Lease from Paul Masse

Paul Dragich called me to come in to discuss lease termination optons on my 2013 malibu and it was so low key and professional, the deal was so good that I picked up a new 2016 Malibu the same day.

Fourth vehicle purchase

This was our fourth purchase from Paul Masse .We keep going back for a reason. Sent my a parents there as well to purchase vehicles.

Stress free purchase

I purchased my first new car at Paul Masse Chevrolet, and my experience there was great, the staff was courteous and polite, Paul Dragich and JP Habib made my first time experience very easy,I liked the friendly and welcoming environment of the dealership. I couldn't have asked for more professional help... Trust me when I say if I ever buy another new car, it will be from Paul Masse Chevrolet.Laila AZIZ

2016 Chevy Silverado Lease

Paul Dragich and Wayne Guindon helped me with my lease and made the process quick and easy. They answered all of my questions in depth and both were very knowledgable about the vehicle. I dealt with JP Habib for financing and he made it very easy to understand.

Lease of Chevy Cruze

We had a fantastic experience from start to finish at this dealership. I recommend Jordan Dutra as a sales associate to anyone who would like to work with someone very concerned and interested in the needs/wants of the customer, who uses great communication skills and is very efficient. We will be back because of the experience we were provided with.

Awesome expierence

I leased a new truck never thought the deal would get done! No hassles walked they gave me what I wanted for mine they honored their price no hidden rebates or anything! Deal was done in 25 minutes!

Outstanding!

Wayne Guindon helped me with the lease of my 2016 Silverado. The whole process went very well and there was no pressure. He knew everything about the truck and I left with everything I needed to know.

The man Pauly D!

Paul aka Pauly D was extremely knowledgeable and helpful when pursuing buying a new car. I did not feel pressured or hassled. In the end, I purchased a brand new Chevy Cruze that I love! Thanks Paul!

Paul Dragich is responsible for my purchasing the Traverse

Paul Dragich exceeded my expectations. He deserves the credit for my purchase of the 2016 Traverse. The sale went quickly and efficiently, could my trade in been more $$ of course, I loved my Jeep. I thought when the negociations were over I would drop off my check and pick up my Traverse. I meet with a finance person who asked if my husband was coming. I have purchased cars for over 35 years without a cosigner or with male support. Neither did I expect a prolonged sale pitch for extended coverage, which I inquired about 2 days before. What would have been fair is giving me the information before I came to pick up the car so I could think about the options. I cannot say enough about Paul D., he made sure I was comfortable with my Traverse before I left the lot. Paul Masse will be the dealership that use for all my Traverse services but when it comes to buying a new car Paul Dragich better be there!

great service

I dealt with Jordan Dutra and he was extremely helpful. Helped talk with pricing and was extremely willing to help with everything from finding the right vehicle, until the time I left. Even started and kept conversations so that I was not bored and waiting. Definitely recommend dealing with Jordan. Nicest person I dealt with.

Silverado madness

Bought my dream truck here 3 days ago. Couldn't be any happier with my purchase. The guys there are very knowledgeable and great negotiators and really spent the time to get me into my vehicle at the price I am very comfortable. Highly recommend you go see them first and give them their opportunity to make you satisfied with their vehicles. Thank you Richard for your professionalism and honesty will definitely be coming back in the future for another. Thanks again guys

Second Time Buyer

This is my second purchase from Paul Masse. I always take my vehicles for maintenance at the dealer and everyone is always so nice! Our salesman, Jordan, went above and beyond to help us lock in the price that we wanted. He was great!!

Honest People

I met with Tejal and Gino both wonderful people. They were extremely courteous very informative. They both spend good quality time with me. Would highly recommend this dealership to a relative or friend...

No Pressure

I met with Gino Bruzzese, who was absolutely wonderful. It was shortly before closing time, and he did not rush me whatsoever. He is extremely courteous, personable and patient. There was no pressure from him at all. I looked at several dealerships, and one in CT contacted me (emails, texts, phone calls) approximately seven times in less than 24 hours. Needless to say, a purchase wasn't made there. Gino followed up with a lovely, no-pressure email, which I appreciated. If you're looking for a car at Paul Masse's in East Providence, Gino Bruzzese is the man to see!

Spent quality time with usn

We would like to thank Aaron. For taking so much time with us. , answering all our questions , and making sure we knew how to operate our new vehicle. Very friendly , transactions were all taken care of in an orderly fashion. All paperwork and registrations done for us, we would definitely do business with them again and highly recommend them to Anyone

Class act dealership, great to work with.

Third truck I purchased from Derek, second this year. I've sent several of my friends to him and they all made purchases. He is easy to work with and he makes you feel like you've made a good deal. I highly recommend Derek and Paul Masse Chevrolet.

Excellent fast and a class act

I worked with John Lucey he was outstanding considering I changed my mind three times on the vechile I wanted he gave me a lot of his time I would highly recommend him and Paul Masse Chevrolet thank you

Very professional and great to work with!

This is the second truck that I leased through Paul. He is very willing to help and very knowledgable. I also worked with Wayne. He too was great to work with. I would recommend family or friends to these guys.

The Best Car Buying Experience!

My friend Josh recommended this dealership, I was skeptical from a bad experience at a different dealership but I am so happy that I went because the Paul Masse crew (especially Wayne and his manger) took such good care of me!

great service. .. friendly people. .

I went in looking for a used vehicle and with the Help of Gino Bruzzese got me into a new 2015 vehicle. .. they went above and beyond to find a vehicle for me and I'm very great full for there hard work and determination in finding the vehicle of my dreams. ...

Fabulous, professional couteous, easy to work .

John, Gino, JP, from the moment you walk onto the lot there is NO ONE chasing you. Professional, easy to speak with, they LISTEN and the price is the price. They express to you the discounts and provide an immediate and painless quote. Great JOB!

loved the way they put me at peace through the who

I would recommend anyone to shop at Paul masse in east Providence .car buying made easy...

OUTSTANDING

We have purchased 4 new vehicles from Paul Dragich in the last several years. Our experinece has been awesome every time! In todays society where the word " NO" or " I dont have the Time " is common,what we hear from Paul is " YES" and how can we make this happen". His knowledge and professionalism before and after the sale,is outstanding.We found at past dealerships they were more focused on the upsale and what they want you to buy versus what you really want. It's been said : Most people think selling is the same as talking. But the most effective salespeople know that listening is the most important part of their job. I have not found any dealer or salesman that excells at this like Paul Dragich and the awesome team at Paul Masse.They listen to all your needs until your completely satisfied which we've been every time. We hope paul doesnt retire for another 20years and look forward to our next purchase at Paul Masse Chevrolet .ThanksJay & Patricia Arruda

Nice dealership, good experience

After being talked down to and treated poorly at a Raynham, MA dealership, I decided to try Paul Masse based on reviews I read about this dealership. I worked with Paul Dragich, and he was great. He wasn't like a typical salesperson--he is a down to earth human being. He went out of his way to give me exactly what I wanted. Not only did he sell me what I wanted for a great price, he took the time to sit with me and go over everything. He got in the vehicle and also showed me all of the features. He knows his stuff, and I like it when I work with decent people. Also, he served in the military for many, many years, and that is something I have great respect for. Quality sales person, quality dealership. I look forward to bringing my car there for service (they have a really neat customer waiting room with plenty of seating, a huge tv, food and a spot for kids). I would go there again, and I would recommend this dealership to anyone looking for a new vehicle. We loved pulling up to pick up the car, and there was a huge sign in the windshield with our names saying "Thank You". That was a nice touch.

My Experience with Dealership was Awesome .

I just Purchased a Brand new 2016 Chevy Corvette Z06 and the Dealership was great to do business with . Mr Paul Dragich was my salesman and he is a great guy to do business with from the minute we talked on phone about my purchase he was awesome I cant say it any better he treated me like family . and to be honest when you enter the door in that Showroom the staff there is very friendly and ready to help you . Also I like to thank the Finance Manager Miss Tejal Santoro and thank her for all her help in my financing of my purchase. She treated me like family also. I will always do business with this Dealership its a great place to go to.

Courteous and accommodating staff

Overall a pleasant experience. Sales staff was very helpful and knowledgeable. Our salesman went out of his way to familiarize us with the vehicle and his patience was remarkable.

Great experience

Have been going to Aaron at Paul Masse for years. My whole family does. He is straight forward with you and extremely helpful throughout the whole looking and buying experience. Would never go to anyone else.

2nd time around

This is my second time around with Paul Dragich my first car was bought and now my wife is leasing. My wife loves her new car and Paul made her feel like this is the perfect one.

Wonderful. One person with us to the end.

Never Lease a car before, so didn't know much about the process or how it worked. Mr. Paul Dragich walked us step by step and explain everything to us, he was very patient in explaining things to us, answering our question very honest. The Atmosphere was warm and friendly. I would Highly Recommend. Paul Masse Chevrolet. I give Mr. Paul Dragich A HIGH FIVE

Best buying experience ever!

Everyone at Paul Masse was amazing, they were able to get me in a brand new truck for the price I wanted. I would highly recommend Paul Masse to everyone that is looking for a new or used Chevrolet. I was extremely happy with how easy the buying process was and how much they care about the customer. I wish I could say the same about other dealers. Kudos to Wayne Guindon for being very polite and answering the many question that I have had!

Poor Communication

Unfortunately what seemed like it was going to be a very positive car buying experiences turned out to be quite terrible. It looked like Paul Masse had great prices on a vehicle I was interested in, so I submitted an inquiry; initially I was impressed with the quick response time and seemingly friendly customer service. Unfortunately from there the experience was all downhill and fast.I was told the car I was inquiring about had a small scratch that needed a quick repair but would be contacted with an update for the timing later that day. No contact for multiple days until I reached out. I contact them and find out it's still not back, which is fine the customer service does not control the repair time, I completely understand. All I asked was to please keep me updated even if it's not done. I was told I would get a call by the end of day with more information. No call that day, or for multiple more. I reach out again. Same story, same promises, same non response. This went on for about 3 weeks until I decided it was no longer worth it.So in short - rather than communicate with customers, I had to keep reaching out despite being told I would be contacted. It was always "oh this person" or "that person" was supposed to reach out. Even when I e-mailed my customer service agent that I would likely be writing a poor review due to the lack of communication, I received no reply. So here's the negative review of a bad experience -- too bad because there prices do seem on point and others seem to be having positive experiences. This was just far from it.

Found the right car for our growing family

Paul helped us find a car that was spacious enough to fit our family with 5 children. He was very knowledgeable and personable and easy to deal with. We had a great experience at Paul Masse Chevrolet and will continue to do business with them in the future.

Thank you Wayne

Great sales from Wayne. Not pushy at all. Great price on my trade in and on the purchase as well. Very happy with the overall process.

NEVER buy "Certified" here

Bought a "certified" pre-owned Chevy Silverado here in April 2014. The only reason I got any sort of a deal on the price was because the certified pre-owned vehicle had physical damage. I spoke with Dave Wellington on the phone prior to driving 1.5 hours to look at the vehicle. Dave brought the vehicle around, and before he could even get out of the truck I saw a dent that had already begun to rust. They told me that the reason that the vehicle was priced so aggressively was because of the physical damage, but that mechanically it was fine, which so far has been true. However, once I got home, another 1.5 hr ride, my wife hopped in the back seat, and being the great mother she is, checked to see how our children would fit. Turns out that all 3 rear seat belts were torn. Both outside ones were still attached, but torn 2/3 of the way through. The middle one was torn all the way through. I find it very hard to believe that seat belts are not part of Chevrolet's 172-point Certified pre-owned inspection process. Instantly, I called to complain and request that this get fixed at their expence. They did agree to do this, but would not let me get the work do at any of the 20+ Chevrolet dealers closer to my home. So, once they ordered the belts (1 week later) I drove another 1.5 hour to get there just to find out that they had ordered the wrong belts and that I would have to come back again...xxx!!!!!!!!!!!!!! Its a Silverado, there must be 100 of them on their lot, couldn't swap some out and fix the vehicle that they own at a later date??? Finally, they offered to send a driver to my house to pick up my truck and drive it back there to get the belts fixed (another week later) and assured me that it would be returned with a full tank of gas. Well, the work was finally complete, but I had less gas than when it left. They must have tried to just re-fill what they had used. I called and spoke with Dave Wellington about this and he told me to come back down, 1.5 hrs, to get my tank of gas. YEAH RIGHT!!!. No offer to mail a gas card, that would be the easy fix. Any half-witted sales man would know that. I will be happy if I never even drive by this dealership again. O yeah, the finance girl had the worst attitude. I would say what I really think of her, but then this review might not get posted.

firt time leasing

We had an exceptionally cordial, knowledgeable salesman who discussed all the leasing options with us without ever being pushy or persistent. He patiently listened to our questions and concerns. He was thorough, and totally committed to good customer service. He was a pleasure to work with.

Very professional, curteous, and accommodating staff

The dealership was neat and clean. My salesman Jarid Butler was very knowledgeable and friendly. Made the car buying process an easy one. Very happy with my new truck!

Great Experience

Awesome experience. No nonsense approach. Everything is right up front. No extra wheeling and dealing.Highly professional team and very knowledgeable.HI highly recommend this dealership. Paul Dragich was very down to earth.Love my Silverado.John B

THEY HAVE A NO NONSENSE APPROACH !

THIS DEALER DOES WHATEVER IT TAKES TO HELP YOU BUY A CAR. WAYNE GUINDON WAS VERY GOOD EXPLAINING ALL FEATURES, WARRANTY AS WELL AS SCHEDULED MAINTENANCE!

Another Fantastic Experience

My third purchase/lease with Paul Dragich and his team and each time has been flawless, pleasant and informed. The group is highly professional, has excellent knowledge of their product and conduct business in a very forthright way. Not to mention that the Volt is just an exceptional vehicle. I will continue to trust Paul and his team when I need to make a car purchase.

Outstanding

This dealership goes above and beyond in its effort to satisfy the customer. I personally dealt with Paul Dragich, Tejal and J.P. All very knowledgable, friendly and professional . They truly understand the meaning of customer care. Paul Dragitch not only sold me my new Silverado, but I also bought my new C7 Stingray from him as well. A great guy and great salesman. Mr. Masse you have a great team at your dealership. Thanks for another outstanding Corvette show. Would love to do lunch with you. Thanks to the team. Bob Hines Fly Fish Rhode Island

AMAZING

I was looking for a new vehicle for my business, I went to two dodge dealerships. Both of them were rude and not professional at all. I went to Paul Masse, My salesman was Paul Dragich, He was professional and played no games with pricing. (like the other dealerships) I give him 5 star plus review. I will always go to Paul Masse. I will be there every 3 to 4 years to buy another. I highly recommend them, You want a new vehicle Got to Paul Masse you will be treated Amazing.....

Efficient & knowledgeable

Paul Dragich exhibited excellent knowledge of the Chevy Volt. He was patient, helpful, and efficient throughout the whole experience. Also, the DocuPad system in the Finance Office made the transaction totally smooth and very quick. Kudos to this dealership and Paul Dragich!

Continually excellent service!

Every time I come here to buy a car (5 times now) the staff have helped me figure out the best deal for my situation! I have worked with Paul Dragich each time and he is a spectacular guy!

Made the car buying process seamless

Paul Dragich and J.P. Habib made the whole process seamless. They delivered great service and took great care of us! Paul Masse Chevrolet in East Providence, RI is all about making their customers happy. As we were sitting and waiting, we were observing and heard another gentlemen come out of his office saying "another happy customer at Paul Masse Chevrolet". We were truly satisfied with our experience. Thanks again Paul & J.P.

Enjoyable new car purchase

I went in to have a recall done on my vehicle. I didn't want to sit and wait so I went out to look at the cars. 3 hours later, I was driving off the lot with a brand new SUV. Jarid Butler was fantastic, helpful, polite and very enjoyable to do business with.

Superb service from start to finish.

As a previous owner of a Corvette C6 that I purchased in FL and sold privately, I was in the market for a C7 either here in New England or FL. I visited a number of dealers and not just for price comparisons since most were selling at MSRP but rather to gain more insight into just what C7 model and options I wanted. One sales consultant and one dealership stood out head and shoulders above the crowd; Paul Dragich at Paul Masse Chevrolet in East Providence. Whether the dedictated Corvette showroom where Paul was able to quietly and thoroughtly go through the various options including some some unexpected discounts, to the staff at Paul Masse including Tejal Santoro, the business manager, it was all a first class operation. Any serious Corvette purchaser needs to make this dealership a must stop!

Easiest vehicle purchase I've had

Jarid was great to deal with,he was very knowledgeable about the Silverado.They offered me a fair price for my trade and most important to me, the deal was done in about an hour.I would recommended friends to this dealership.

Great Experience

My salesman Jarid Butler was very friendly and informative. Answered all questions and made this a great buying experience. Very professional young man. Thank you for all the help

Worst Experience

Car came with so many issues and every time I went back to dealer they charged me $100 diagnostic fee and then would say this issue isn't covered under your warranty. So I would loose out and keep spending money, Car serviced at Paul Masse five times and didn't even own it for a year. Car came with air bag system code mis fire, it needed to be re set from an accident car was previously in (and that by the way wasn't told to me OR listed in car fax) and Paul Masse wanted $700 to reset air bag module system. I never hit anything to cause that air bag issue. Passenger side light fogged all the time and potential to blow that headlight bulb out (Paul Masse service tech says thats normal all them do that) Tranny hose leaks, new battery put in and voltage still jumps all over from 15%, down to 13% back up to 14% and down to 12%, driver side window won't roll down. I suffered buying this car! Worst experience ever. Mechanics there are mini attorneys and have an excuse for everything. Took a huge loss on this one!

Great Sales Rep to work with

Paul is the kind of sales rep I like to do business with. He knows his materials inside and out. He is straight to the point and he doesn't sugar coat anything. I like his honesty. He looks out for the customer. Once again Paul Dragich thanks for your time and effort in helping us as always. Boss Man!!The Mason Family.

GREAT PLACE!!!

My sales man Paul was waiting for me I had made an appointment he was great answered all my questions and helped me get a great deal!!!

Best dealership around.

Very friendly and informative. This was my second Equinox purchased here, (2006 and 2015). Every aspect of this sale went smoothly from making my choice of vehicle, the full explanation of how everything worked to financing. Great experience all around. Jarid reviewed everything and answered all of my questions. Thanks for the balloons. My grandson loved them. Jarid went above and beyond making me feel truly like a valued customer. Thank you!

overall satisfaction

I did not seek to get a new lease. I was contacted by the dealer and offered a great deal. How good is that?! The offer fit my budget and went very smoothly.

AWESOME!!!

Gino Bruzzese is a true sales professional. He is HONEST, INFORMED, POLITE and NON-CONFRONTATIONAL. Gino stayed with my wife and I, long after his shift ended, explaining all of the technology our new vehicle had to offer. He really went above an beyond when he helped to settle our 2 young children down by getting them cookies and an Ipad to hold their attention while we discussed vehicles. This was our second new car purchase at Paul Masse in E. Providence and it was very painless. Please see Gino Bruzzese for all of new, used or leased car needs. You wont be disapppointed.Great job Gino!

Great place to buy a car.

The salesman, Dave Wellington Sr., was very helpful. He was not pushy in trying to make a sale, but rather, he was more concerned in meeting my needs. When I picked up my car, he went out of his way to hook up my "ancient" flip phone to the blue tooth feature, and helped me to register with on star. The dealership made me feel like family by posting a small poster on the windshield proclaiming that the car was especially prepared for me with my name on it. Further, Dave took a picture of me and assured me that I would receive a calendar with my picture and my new car. Overall, Dave and the staff made me feel at home, and took out a lot of the anxiety of making such a momentous purchase. Simply put, thanks for all of your help in making my visit a very positive experience.

Knew What We Wanted

The experience went very well. James Corey new his product and was anxious to please. The closing process with Crystal Costa was very easy and the system was state of the art. I have dealt with Peter Fraley and on my previous car and got a good recommendation from Peter. I had driven an Equinox the summer before on a cross country vacation and so we knew generally what we wanted.

Excellent Service

Awesome dealership. Friendly and helpful. Gino is an awesome salesman made the process a breeze! Wouldn't go anywhere else. Paul Masse East Providence is top notch.

Paul Masse Chevrolet is the best!

Bought my first car from Paul Masse in 2008 and just leased a 2015 Equinox from them. Won't go anywhere else (there is even another Chevy dealer closer to where I live). The service department has been the best, especially Nick, and I have always been satisfied with the work done on my car. Paul Dragich worked with me on my new lease and he made it the most pleasurable experience I have ever had getting a car. Kudos to Mr. Masse in putting together a top notch team!

A pleasant surprise

Our experience in leasing a 2015 Equinox was like no other that we have ever had in working with a car dealership.We abhor car trade-in time: the wasted time in the dealership, the fake smiles, the "Let me go see what they say" visits by the salesman to the manager's desk, and the heavy-handed deal closer. NONE OF THESE COULD BE FOUND AT PAUL MASSE! There was no pressure and no hassle.Paul Dragich was ABSOLUTELY FANTASTIC!!! He is the most knowledgeable, friendly, helpful, and unassuming car salesman we have ever known. He is a truly nice man, and he loves working at Paul Masse!!! The car is FANTASTIC! It has so many features that we have never had before. This time we wanted to get Sirius/XM radio again, and the Equinox was the only SUV we found that offered it at the model level we could afford.The sales session was short and to-the-point. The price was right out there from the beginning. Paul answered my emailed questions promptly and pointedly. The delivery was efficient, and all of the information Paul gave us was explained clearly and succinctly.Our total experience was positive and memorable -- memorable because it was very unlike most of our previous experiences in car buying or leasing!Thanks for getting us back to the car in which both my wife and I grew up: my wife's family had several Chevys, and mine had a 1959 Parkwood station wagon until 1970!!

continued excellent experience

I've leased cars from Paul Masse since 1999, and they consistently work to get me into a car that fits my needs and budget.

Nicole

I recently bought a new car through Paul Masse and it was a great experience. I was not hounded by the sales department. The sales associate I worked with was Paul Dragich and he was great and made the car buying process easy and painless. I am very thankful for all the help and insight he had and Love my new car. I highly recommend going to Paul Masse.

Megan

Paul masse Chevrolet is the best place I have ever bought A car everyone is so friendly and helpful especially Wayne .... Thanks for everything Megan Flanagan

This Is Customer Service

After going to a couple of other dealerships and being treated poorly and not being listened to my wants and needs, We decided to try Paul Masse Chevrolet in East Providence, RI. Sure I went in with a chip on my shoulder and told the sales person who responded immediately to my earlier emails, met me right away in the showroom and listened to what my needs, concerns, and not of all what I wanted. We sat down discussed my concerns and Jarid Butler answered all my questions in a professional and knowledgeable way. Not only did I come away with a new Chevy Truck with a crew cab, which I wanted , but most importantly, it was in my price range. We drove off the Lot with the new Silverado. The experience was Fantastic. I would and will send my family and friends back to Paul Masse Chevrolet in East Providence, RI and to specifically see Jarid Butler.

Chevy Cruze

I leased a 2015 Cruze and my experience was a very good one. Jared Butler my salesperson he was very knowledgeable, very helpful about the car. Overall I had a great experience with leasing my car. I would recommend going here and will be a returning customer.

New car Buying

I have been buying cars from Paul Mass. for a number of years and have never been disappointed. The person that I deal with is Dave Wellington Jr. I find him to be very knowledgeable caring person who always goes out of his way to see that my wife and I are completely satisfied with our car buying experience. I trade my car in every three years and will continue to do so with Paul Mass. and Dave Wellington Jr.George Silva

Great Deal

They're willing to do anything to help you out in anyway they can do so...very grateful Shawn and I hope to do a lot more business with them in the future

Leasing a 2015 Equinox

We leased 2015 Equinox and the experience was great! Everything was explained, the paper work took no time...can't say enough good things about Jarid Butler, our salesperson. He was very knowledgeable about the product and easy to work with. Overall we feel this has been one of our best experiences with buying/leasing a vehicle!

Worth the 400 mile trip!

I almost bought a car from a dealer in PA that I did not really want a week before because I was ready to give up. After talking myself out of buying that car I went home, head hung low and just feeling like I won't find a car that I truly like. Then I came across the Paule Masse web site. Once I saw my Chevrolet Corvette 2010 Grand Sport online I was sold. I contacted the dealership and dealt with Paul Dragich. He and I quickly worked out the details of me coming up to RI to buy this car 4 days later. Everything was just awesome. Paul was friendly and straight up with me. I asked direct hard questions and felt like I got pure honest answers and felt great working with him and his colleagues at the dealership.I would strongly recommend the Paul Masse dealership to anyone who lives in the area or are willing to travel to buy a Corvette. Great experience and memories to last a lifetime.Thank you Paul and everyone there at Paul Masse. Love my car. Not as much as I love my wife but xxxx I love my car.Oh one last thing. I had been looking for a car since June of 2014 but just did not find what I wanted in looks and price. I was looking at the new Camaros, Challengers and Corvettes I had practically given up until I found this car and it was destined to be mine!

Pleasurable buying experience

This was my second time buying from Paul Masse Chevrolet, and after this purchase I will go nowhere else. Jarid Butler was very friendly, knowledgeable, patient and even laughed at my bad jokes, and they are bad. He explained all the steps in a way I could easily understand. And Tejal walked us through the confusing financial process with ease. As I said I will go nowhere else for a Chevrolet.

2015 Silverado

After initially going to Paul Masse Chevrolet in East Providence to look at Certified Pre-Owned Chevy Silverado work trucks, I left with a brand new 2015 Silverado All-Star edition. Gino came right up and gave us the rundown on this once in a lifetime deal on the Silverado 1500 LT. I wasn't aware of this and didn't think it was going to be possible with the budget I had, but Gino made it possible. Not only did I get the truck of my dreams for a steal, I also got the exact color I was looking for. Gino made this the easiest car buying experience I've had and would recommend everyone to go to Paul Masse and work with him.

Terrific

I worked with Gino Bruzzese, who could not have been more helpful or customer oriented. I was interested in a 2015 Corvette Stingray Convertible, and this dealership offered a great price and was extremely user-friendly. I almost forgot I was at a car dealer! Tejal in finance was also very friendly and helpful. I got a fabulous car and would certainly recommended Paul Masse Chevrolet to one and all!

2015 Chevrolet Silverado-Brandon DeMarco

As 2015 secretary and social media director of the Corvette Club of Rhode Island, I have always recommended Paul Masse's family of dealerships to all of my friends and family. Paul Masse has always treated his customers like family and the corvette club could not ask for a better sponsor. My buying experience was outstanding thanks to Gino who not only found me the exact vehicle I wanted but took the time to teach me about the vehicle I was purchasing. The best dealership in RI by far

Happy Camper

This was the best dealership experinced. I been to a few but they were very friendly and knowledgable about their vehicles...i am very satisfied and will tell others to about this dealership. Have no complaints

Very satisfied

I have already recommended this dealership to other friends and family as my experience was great. Gino was helpful and considerate. I would come back anytime.

Very efficient

Paul Dragich is an excellent salesman. He is knowledgeable about all aspects of the new Chevy Colorado. Once I decided to lease the vehicle the processing of paperwork was very prompt, accurate, and efficient.

Pleasant and relaxed

The overall experience was good .Paul Dragich was friendly and knowledgeable . He was efficient at tying up all the lose ends of the deal. No complaints, love the vette.

I drove a new Chevy Equinox off the lot in less than 24 hrs!

I drive for a living as a home care nurse. My Nissan was on its last leg and I drove it white knuckled during the torrential downpours last Monday. After work, I drove into Masse Chevrolet and spoke with Wayne, a great, personable salesman. I told him I needed a dependable vehicle to get around in the winter, stormy months. I wasn't looking for anything elaborate, perhaps a Malibu or Impala. There were many vehicles available on the lot. Wayne told me what my choices were, then he suggested I should buy a car with AWD. In my profession, that would be necessary, he also mentioned I would need plenty of room for my medical supplies. He suggested that I look at the Chevy Equinox. I immediately fell in love! I drove out of the lot with my new Silver Equinox on Tuesday morning. The entire process was unbelievably fluid. Wayne took care of everything. The financing process was just as easy as the purchase and I would recommend the Chevrolet dealership to anyone looking for a new Chevy.

Excellent service

Excellent service! Will always buy vehicles from Paul Masse East providence! Great price! Great vehicle! Great people! Love my Chevy! Will recommend this dealer to anyone that is looking to purchase a vehicle.

pffffft...

went in to see the service manager for a problem I was having on my 2012's leather seat....after waiting for the manager to come out he walked over..took a quick look at the car and told me I must have gotten in it with a scredriver in my pocket......said he would not even bother asking the Chevy rep to come look at the car and told me nothing they could do. Not wanted to make a scene I just left...I went to another dealer. the Service manager came out..looked closely at the problem found that the backj of the seatbelt clip was cutting into the leather seat and ordered me a new seatbelt unit plus new leather for the seat all under warranty.. I will be taking my corvette to the other dealership from now on....it might be a few miles more to drive but at least the service manager there took the time to find the problem...

"Helped my wife's Corvette Purr again"

My wife recently purchased a 2004 Corvette at Paul Masse Chevrolet, a car she has wanted since she started driving at sixteen. Driving "the Vette" mainly on the weekends has been great fun. She has not stopped smiling since. However, about 6 weeks after we purchased the vehicle, we were quite a distance from the dealership and the car would not start due to a "security" light on the dash. My wife's excitement quickly turned into disappointment and concern. As a result, we incurred a significant cost to have the vette towed back to the dealership for repair. Well, after being diagnosed, I was told that there was a broken wire in the ignition switch and would have to be replaced. After discussing the cost of this $500+ repair with Paul Parenteau, he informed me that he would cover the cost to "make it right". Paul, you did the right thing and we will remember this going forward. Thank you Paul! Also, I just wanted to say that our primary salesperson, Wayne Guindon, was a pleasure to deal with and he was quick to follow up regarding a few issues that we encountered, and giving me a ride home! Thanks Wayne! In addition, I wanted to thank Derek Thistle, the dealership's resident "Corvette Guy" for also sharing his Corvette expertise and excitement with us. Thanks Derek! Nick, in service, thanks for over seeing this repair and getting the car returned to us in a timely fashion while the weather is still warm enough to "put the top down". Thanks Nick!Thanks everyone!Don and Martha

Mrs. Jaclyn Cawley

Purchasing this vehicle was the worst experience ever. My salesmen started out great then it just went down hill. I have caught him in 3 different lies. The sales manager was extremely arrogant and never spoke to me again after I purchased the vehicle. I have been up 2 times since then. Still waiting on key I was told I would have. My mechanic also found 2 issues with the vehicle which the dealership did fix but why were they there to begin with? They also didn't buff out all the scratches I was told they would buff out.... Only one part of the side was done. The over all communication between the staff is horrible. Know one could get a story straight. If I didn't love the vehicle so much I would have returned it when my mechanic found the issues. I will never purchase a vehicle from state of RI again. The only person who I felt was honest and friendly was the service manager Nick. Very disappointing.

"Above and Beyond" is an understatement!

I recently purchased a 2013 Certified used Corvette from Paul Dragich. Since I live 4 1/2 hours away in NJ, the "preliminary" purchase was done over the phone. When I arrived at the dealership there was a "glitch" which would have been a deal breaker for me. Once pointed out to Paul and the sales manager, and WITHOUT HESITATION, they rectified the issue at their expense. This turned a good deal into a GREAT deal! I am in my fifties and have purchased many cars in my life. This was the most pleasant overall buying experience that I have ever had. WELL WORTH THE 9 HOUR ROUND TRIP! If that wasn't enough, after getting home I noticed blemishes on the chrome wheels that the average person would never see. I called and talked to Sam, the service manager, and he advised me to go to a local Chevy dealer and have the wheels warrantied. The two dealers I went to would not help me out at all because they said (obviously the previous owner) used an acid cleaner on the wheels. Without hesitation Sam took care of the issue for me. Most other dealers would have said it was a used car and I'm sure would NOT have stood behind the sale. I can't say enough about my buying experience and service experience at Paul Masse Chevrolet. When I'm ready for my C7 Corvette I'm sure a "road trip" to Paul Masse will be my first thought. Don't let distance stop you from visiting their dealership. Like my title says - ABOVE AND BEYOND IS AN UNDERSTATEMENT!

2015 Malibu LT

I am a longtime customer and this experience was as positive as my previous car-buying experiences. The only thing I found curious: I took delivery of the car on 8-21-14 and on 8-22-14 OnStar sent me a diagnostic report that my back right tire had 32 lbs. and needed to be inflated to 35 lbs. Since I had driven straight home from the dealership, I wonder why the tire was not properly inflated before I received the keys.Paul Dragich and JP Habib were exteremely helpful with the entire car-buying process.

Completely satisfied!

Everyone was very polite and friendly and happy to help. Paul did a wonderful job making us feel comfortable and he didn't seem like he was simply trying to sell us a car...he wanted to help us and focused on our needs/concerns and made us feel confident and happy with our purchase! The customer service alone would make us stick to buying from Paul Masse in the future!

2010 Camaro 2LT

I recently purchased a used 2010 Camaro at Paul Masse Chevy and was pleased all around with my experience. I was greeted right when I walked in by a friendly Paul Dragich who was extremely knowledgable about the car I was interested in. I have been to other dealers where they just let you test drive the car and ask you if you want to buy it. At Paul Masse the car was explained to me inside and out before the test drive. I never felt pressured and was able to get myself a great deal on the car. I would definitely recommend this dealer to others especially with the $100 incentive for every successful referral (you can have up to 10 referrals). If your looking Chevy I would give them a shot.

chevy cruze

I knew which car I wanted to buy when I went to this dealership and Gino was very accomodating. He was very informative in showing me every aspect of the car (navigation etc). He is very knowledgeable in this field.

internet purchase of 2014 corvette

Sales person was very up front and a pleasure to work with. I am on the west coast and he's on the east coast, so i wasn't quite sure how the deal would turn out. David Wellington jr. did EVERYthing he said he would and then some! Great place and people to deal with.

Paul Masse Chevy EP is the best!

Paul Dragich makes you feel like family every time you walk in. Everyone at my house has bought cars from only him in the past and will continue to do so for years to come. We all appreciate the fast and quality service since its hassle free and there's zero pressure. I love my 2014 Chevy Cruze!! thanks again paul!!!!

A very good buying experience.

I visited Paul Masse Chevrolet twice looking for a new corvette. This was my first time dealing with Paul Masse. Paul Dragich helped me during both visits. Paul was great to deal with. He helped me understand the various new aspects of the 2014 Vette (I had a 2007). He was very knowledgable regarding the details of the car. But more importantly he was great to deal with. No pressure. He helped me make my decision without pressure. In the final negotiation of the price and trade-in value he was very professional, ethical and friendly. Too often we buy a car and walk out feeling lousy. Not this time. All the final paperwork was done correctly and on time. It was a smooth car buying process and I left a very happy customer.

Excellent car leasing experience (sounds like an oxymoron!)

Paul Dragich is excellent (and patient). I needed a comfortable and roomy smaller SUV. I'm usually an impulse buyer and have paid the price for it. I wanted to do research both online and at dealerships. Test drove all the SUV's that I thought might meet my needs. The biggest difference was the salesmen. I explained to each one I was not buying that day, I was really car shopping. Behavior ranged from heavy sales tactics to annoyance that I was wasting their time. I told one dealer (Kia) STOP slamming the other SUV's, tell me why I should buy yours! Made a couple of trips into Paul Masse dealership with quick questions. One time Paul Dragich was not in and another salesmen took the time to answer my leasing options questions. End of the story is we got the Equinox we wanted. with just the options we wanted, for the right price. HIGHLY recommend PAUL DRAGICH and PAUL MASSE!

Dave Wellington Jr made my new Stingray purchase a dream!

I tend to be a very conservative individual. I was searching online for a new stingray and came across Paul Masse Chevrolet in East Providence, Rhode Island. I saw that they were discounting the vehicles by $2,000 and figured is was some sort of a scam,but I figured that I would check it out. I responded to the website ad and first thing the next morning I got a call from Dave Wellington Jr. He confirmed the deal and seemed straight up and honest with me on the phone. Within minutes, I found myself giving him my credit card number for a deposit on the vehicle. (This was a pretty radical move for me and initially I was a bit nervous). However, Dave's personality, patiences and honesty made it feel "OK". In fact as the deal evolved the experience just got better and better thanks to Dave. I never felt at all pressured like I have with every other vehicle that I ever purchased. The paper work was handled online and on the phone. The financing was simple and very very advantageous. I live 300 miles from East Providence and should note that the local Chevy Dealers were marking up the price of the car by as much as $4,000. I ended up renting a car and driving to a Holiday Inn Express to stay overnight and Dave picked me up first thing the next morning to deliver my car. We arrived at the dealership and my car was prepped and covered in the Corvette Showroom. It was dramatically uncovered while I stood in front of the vehicle. It was spectacular. Dave spent at least an hour and a half going over the vehicle and its operation. He never rushed me and in fact he had splash guards installed for me that morning which I had bought online. I called him, texted him and emailed before, during and even after the sale with questions and he promptly responded to my requests. I have been buying cars for 45 years and never had such and seamless, hassle free and frankly outstanding car buying experience. So it ended up that the deal was Not A Scam. It was an awesome deal in every way including the price!! It was the best car buying experience of my life and I can only say the the honesty and integrity of Dave Wellington Jr made it possible. Again, I live 300 miles from East Providence but my next GM vehicle and every GM vehicle I purchase from now on will be thru Dave Wellington Jr at Paul Masse Chevrolet. And by the way, I love this car!! Thanks again Dave!! Vince F.

Smooth Sailing

Initially my search was for three different EV plugin electric cars and numerous dealerships throughout RI & MASSWhat I found prior to stopping at Paul Masse is that dealers didn't really know their products ( electric cars are not the norm )From the minute that Paul Dragich stepped out of his cubicle to great me, the entire process changed.I've owned two EV cars in the past but this one was much different ( VOLT )Paul was extremely well informed & a waterfall of all the information that I was looking for ( & I did my homework )The entire contractual process was seamless and the quickest to dateJP Habib took all the closing financials without any pressure and with a refreshing sense of humorThanks to all for being at the top of your game and polishing & refining those customer service skill-sets that everyone is looking for !!Well worth the trip.!

Once again, Great SERVICE with an patient Salesmen

My words can't explain, how thankful we are with Mr. Dragich. He has helped me with my mother-in-law purchasing a new car with a trade in. I have purchased 2 vehicles from Mr. Dragich in the past for myself. My next future vehicle will be with Paul again. Mr. Dragich is a Patient, understanding salesmen. NOT, like alot of salesmen you may come across who are aggressive, hounding, nagging, and not out for your best interested. That is why I like working with Paul and I'll return to this dealership. Paul has dedicated his time to me 3x's. There will be more to come in the future. Thanks for everything Mr. Dragich & Paul Masse dealership.The Mason Family

Great people to deal with

Paul Dragich was great, patient, a real professional. I would definitely return in the future for my new car-buying needs. I would also reccomend Paul Masse Chevrolet to anyone in need of a new car. The whole team did a great job. Exceptional.

Recall

not happy with the service department, I keep getting letters about the parts being available, everytime I call the dealer...they never seem to have the parts available...but why do I keep getting the letters to call for an appointment from this dealership.

across the country

I live in California and just bought my 1st Stingray from Paul Dragich. All transactions were done through the phone. I flew in to Rhode Island only to pick up my car. Paul was so helpful and even picked me up from the hotel I was staying in. At the dealership, Paul delivered all promises he made. The car was exactly the way I wanted it. For every tiny request, Paul delivered. It was an amazing experience. Worth the travel.

From bad accident to great result

The people at Paul Masse Chevrolet in East Providence, RI went out of their way to assure our recovery from a T-Bone accident that totaled our 2006 Toyota 4-Runner would be as painless and complete as possible. These folks are not only Professional, they leave you feeling like you were the most important thing on their "to do" list for the day you're there. No matter your situation, if you're in the market for a new or used Chevrolet vehicle, this is the place you want to find yourself - 1111 Taunton Ave (Rt 44), East Providence, RI 02914. (And we are from Massachusetts!) You will not be disappointed!

Great sales service, professional and fair

This is the second new purchase from Paul Masse with Paul Dragich as my salesperson. Both experiences were great, this this most recent one was exceptional. Paul worked extremely hard to get me the deal, the car and price I wanted! He was accommadating, respectful of my situation and genuine in his concern for my satisfaction of my purchase. Would HIGHLY recommend the dealership and Paul Dragich!!

Class Act

This is the second Corvette I have purchased through Paul Masse Chevrolet. I have worked with Paul Dragich on both purchases and he is very easy to work with. He knows his product inside and out and is very good in going through the features of the car. Paul takes the time to make your experience a personal one. He spends a lot of time explaining the features of the car and his attention to detail is second to none. I have had a great comfort level knowing Paul will take care of all details. This is the best dealership for all your purchases not only my favorite Corvette. Paul Thanks for your continued support . And thanks to Tejal for your help with the financial arrangements.

Car purchased for Nick Sollecito

Paul Masse Chevrolet in East Providence and salesman, Paul Dragich, can always count on my business. My wife and I purchased a 2014 Equinox on 3/30/14 and I went back on 3/31/14 to purchase another one on behalf of my parents. The vehicles are competitively priced. And Paul's knowledge and experience is obvious in how easily he answers any questions. We always recommend Paul Masse Chevrolet in East Providence and Paul Dragich...They are the best!Sincerely.Rob Sollecito

My truck.

I have been looking for a truck for about six months. When I saw the deals on leases I decided to get the truck I wanted. So I'm driving a 2014 Chevy Silverado LT with leather and I love it.

Great Experience

We came to visit this dealership by way of an on line ad. Our salesperson, Gino, was very professional, helpful and knowledgeable. We reached an agreement that was fair to us and to the dealer with both the trade in and with the purchase of our used truck. The day following our negotiations we came back to finish the paperwork and pick up the truck. Before we entered the showroom Gino yells over to me "we put new tires on it". The tires that were on it originally were adequate but I knew we would probably wan to put new ones on in about 6 months before winter hits. I was totally floored. I said to Gino "your generosity makes me speechless". What a class act Gino and his dealership is. We never demanded new tires, we never asked for them. It was totally unexpected.

Great experience

This was one of the best experiences I have had when purchasing a used car over the internet. They were the only dealer who would negociate via email for both the selling price and trade in price. No games, just straigth forward talk. Paul was my sales man. He did a great job representing the car and was very low presure. Would not hesitate to purchase from them again.

Bought a car from Dave Wellington, Jr. Great experience....

Bought a car from Dave Wellington, Jr. Great experience. I flew from Louisville, Ky to get the car. Great deal. Good prices. Highly recommend this dealership and Dave as your salesman.

2014 Corvette

I'm from Louisville, Ky. I searched and found the car and color combination I wanted. Paul Masse had one with an Excellant price. I contacted them using Cars.com e-mail it was answered promptly by Dave Wellington, the Corvette specialist with the dealership. A couple days later I contacted Dave and made the deal. Dave picked me up at the airport, drove me to the dealership. Everything was professional and prompt. There is nothing I could complain about or change. I highly recommend Mr Wellington as your salesman. I am a hard to please person, especially with cars, he did a great job.

I was very happy of the service we got when Paul Dragich...

I was very happy of the service we got when Paul Dragich took care of us on a purchase of a vehicle. I suggest Paul Dragich to do business with another customer. He is very Professional at what he does.

Paul Masse is not trustworthy. I'm from out of state...

Paul Masse is not trustworthy. I'm from out of state and their salesman emailed me that he agreed to take a deposit the next morning on a Corvette and even emailed me to congratulate me on my new car. Early next morning however he unapologetically emailed me that my Corvette was sold to someone else before even asking me first. Without trust, their word means nothing so don't be a fool of advancing them any money if you're from out of state like me. You'd be safer by taking your business elsewhere. My first experience with Rhode Island was ruined by Paul Masse Chevrolet.

Paul Dragich was a pleasure to work with. He wasn't a...

Paul Dragich was a pleasure to work with. He wasn't a pushy sales person and was very knowledgeable on the car I had eventually purchased.

I love my new 2014 Equinox !!!! I highly recommend seeing...

I love my new 2014 Equinox !!!! I highly recommend seeing Paul Dragich if you are looking for an honest sales person who goes above and beyond to meet the need of his customers !!!!!! Thanks for out standing service :)

Jason was a pleasure to work with. He wasn't pushy...

Jason was a pleasure to work with. He wasn't pushy and worked with me to get me what I wanted. He even came to my work to pick up my down payment check so the car could be registered and I could pick it up that night.

This is our second vehicle that we purchased with Paul,...

This is our second vehicle that we purchased with Paul, and when we are ready for another - we will go back again. Paul was extremely helpful in assisting us in purchasing our newest vehicle. He was honest, professional and friendly. We purchased a 2014 Silverado High Country. Paul worked with us to get a great price AND a great deal with our trade. I will not hesitate to recommend any of my friends and colleges to visit Paul Dragich to purchase a vehicle

We were treated very well by the dealership and also by...

We were treated very well by the dealership and also by Paul Dragich. No pressure, very helpful, and full of information. We felt the entire experience was very good, and if we decide to purchase a Chevy in the future, we would definitely return. We particularly like the one price policy, where we were given every available discount right up front. No games, no tricks.

From the get go Paul was very straight forward with us...