Patrick BMW

Buying Experience

Gary Davis was a wonderful sales person. He made me feel very comfortable and made sure all my questions were answered. I would highly recommend him, Adam Crews from service and everyone at Patrick BMW.Thank you

Great Local Trade

I was looking for a top condition certified 2014 535 Xi and Gary Davis did a great job working with me from 200 miles away to successfully get a deal made.

Looking for 328d BMW

Very responsive, contacting me within hours of my inquiry. The type of vehicle I'm looking for is in short supply, so I haven't had any success as of late. I will keep checking.

Great experience!

I bought 2017 BMW X5. I dealt with employee 'Angelo Tramuta' He is excellent person to talk. He has provided in depth details about vehicle and deals. He delivered vehicle within the time we asked for it. I have recommended Angelo to my friends to contact. Looking forward to touch base with Angelo for any sales and service work for my and friends BMW cars. Excellent Job Angelo. Thanks a lot.

Amazing Experience

I bought a 2016 340xi from Patrick. This is my second car from them and they have done a fantastic job. Angelo was my service person and he did a fantastic job along with Bill the sales manager. They gave me a great price and did a fantastic job taking care of all of my needs. I can't wait to use them again.

Great experience

Great experience, very patient sales advisor staying with us to see through the whole purchase and financing process until past 9pm. Price is reasonable too.

2016 BMW Lease: August 2016

I leased a BMW 320xi with Patrick BMW on Monday 8-22-2016. My sales person was Angelo. Angelo was extremely helpful in helping me find my new BMW. He provided an extensive list of cars from which to choose. He explained my lease options and gave me time to select the option that suited my needs best. He also assisted in getting my Sirius Radio account set up once I had leased my new BMW. I would recommend Patrick BMW if you are looking into purchasing or leasing a car.Rick G

Great Experience

The service we received at Patrick BMW was second to none. Our sales consultant, Angelo, treated us like a long time friend. We visited the dealership a few times while we weighed our options. Angelo's no pressure approach gave us the time we needed to make the right decision for us. We purchased an excellent car and had a great experience.

satisfying experience.

Very pleasant experience. Terry, my sales consultant, was very attentive and knowledgeable and the showroom was very comfortable. Would recommend this dealership to anyone interested in a new BMW.

ATT: Lilia Rodriguez

Gary Was a profesional person And we loved The service we Would really recomend patrick BMW to people , we really loved the car And hope to visit soon

Great dealership!

We just pruchased our first BMW and the experience was great overall! Everyone at the dealership we met was very professional and personable. We love our X3 and are very glad we found it at Patrick BMW.

Don't waiste you time

I test drove a car. When they evaluated my car the value was thousands less than other dealers. When I showed them in writing what the other dealer was giving, they told me to go there. Not sure how they stay in business.

Extremely professional and responsive to my concerns.

Provided me, without having to ask numerous times, all of the detailed information needed to understand the financial aspects of leasing my vehicle. Given the complexity of today's vehicles the "Genius"briefing during the car delivery process was very helpful.

Great service

I've been getting cars at Patrick Dealer for 20 years. The service is great. All the employers are very nice and helpful. They explain my questions and make sure i know what's going on. I have told my friends about Patrick and they have bought cars.

Car purchase

Terry Shoemaker was a great salesman. Very easy to deal with and a gentleman to boot. I plan on going back when I need a new car. Great experience!

Excellent experience!

We were blown away by the product knowledge and dedication that Angelo Tramuta had with finding us the right car and a great deal. While waiting for another dealer to make time to see us, we walked on to the lot and had the good fortune to meet him. He listened to exactly what we wanted, had patience in showing us a numerous models, explained all our options in great detail and worked hard to gain our trust (which doesn't come easy). I would not hesitate to buy another car from Patrick BMW with Angelo's help. Every person we came into contact with at the dealership worked hard to make sure we were happy. Next time, Patrick BMW will be our first stop!

Gary Davis was great

Gary Davis was very knowledgeable. The dealer was great. The whole transaction took about an hour. It was great. I will definitely come back next time.

Great experience

First class all the way. Terry Shoemaker was beyond great. Family has bought cars from Patrick for over 50 years and the experience and follow up service never cease to be top notch.

Great Experience

Working with Terry Shoemaker as our salesman was a pleasure! He was extremely patient and helpful. We had many questions that he answered easily. Terry was aiming to please and he did. We are very happy that we went to Patrick BMW. Everyone else that we worked with in this car buying process was very polite and helpful, too. This was a great car buying experience!

Gary Davis was awesome

Gary was helpful and gave me exactly what we needed. I would come back for the great experience. I am happy with the condition of car and dealership

excellent experience

Terri was extremely thorough. He did a lot of upfront research for me even though my requirements were quite in flux initially. I really appreciated Terris patience and ability to meet my needs exactly.

Excellent Service

Rose Mucha is a superb asset to your organization. Her knowledge, expertise, and professionalism is without equal. I consider myself a very demanding client and Rose has continually exceeded my high expectations.Judge Toal

Overall top notch

All around impressive dealership that is centrally located. Service advisers who check you in look a bit young and unseasoned but otherwise top notch staff. I am not sure that I got the best price for my lease given the summer specials being advertised right now, but I was very glad they were able to quickly acquire the car 8 wanted from another dealer.

Great shoppig experience

Terry Shoemaker excelled in providing costumer service when the time to choose a new vehicle came. highly recommended. Took the time to make sure that i was completly satisfied

Trade in for a lease

We worked with Greg Larsen. He was great. Very knowledgeable and of course excited to work with us. We are working on another lease deal as we speak.

New car

I have bought 4 cars from Angelo and he always is easy to work with and makes the process painless. The dealership is first class and the service department is very good.

The most fun I've had buying a car

I couldn't ask for a better sales person. Keith was knowledgeable, patient, listening to my wants and made it happen. I've owned many fabulous cars, haven't owned a BMW since 1992 so much has changed. I was torn between 2&4 series 2 door coupe. We laughed and had a good time while I worked through my dilemma, no pressure . Thank you Keith!

Great experience

Patrick BMW is top notch and I just had one of the best experiences of my life is leasing my new 320i. Johannes Steenkamp was my salesman and he is both knowledgeable and a pleasure to deal with. I highly recommend shopping at Patrick BMW

My Patrick BMW Experiences

I have purchased two cars from Patrick BMW and have never been disappointed. My salesperson Vince, was great and very concerned with our satisfaction on my latest purchase. An amazing car and a great dealership. Rose, one of your service managers, is also outstanding and very customer centric! She took care of my first car from Patrick many times. Looks like I will be a Patrick customer for life!!

Seamless, Professional.

Sal was wonderful from the get go. Very laid back sales approach which was nice. Angelo helped with paperwork and was also very nice. A special thanks to Bryan for all of his help.

X3 purchase

Found what I was looking for and Gary was most helpful with features and answered all questions I had of car. Great demo and was very pleased with entire purchase process

First BMW

Highly recommend me salesman Gary Davis for his high level service and knowledge. Gary was very accommodating in the process. Very excited with my first BMW.

Great experience at Patrick BMW -Angelo Tramuta

Fantastic experience at Patrick BMW. Angelo Tramuta was my salesman, and he's as incredibly helpful as much as he is a honest and friendly guy. He is very knowledgable and was very helpful in getting my car for a reasonable price. He kept me well informed of my vehicle's status and ensured I am comfortable while I wait. I felt valued as a customer which was the total opposite experience at other BMW dealers. Patrick BMW keep up that great service. I'll be back..

Fantastic experience at Patrick BMW.

Fantastic experience at Patrick BMW. Angelo Tramuta was my salesman, and he's as incredibly helpful as much as he is a honest and friendly guy. He is very knowledgable and was very helpful in getting my car for a reasonable price. He kept me well informed of my vehicle's status and ensured I am comfortable while I wait. I felt valued as a customer which was the total opposite experience at other BMW dealers. Patrick BMW keep up that great service.I'll be back..

What Car Buying Should Be - Easy and Friendly

I found a used BMW I was interested in through an on-line search. I showed up at the dealership on Saturday about an hour before they were going to close. I was assigned Angelo Tramuta as the sales person. He was such a friendly personable guy. He immediately put me at ease as he found our common ground of coaching baseball. We test drove the car and talked. I loved the car, the company and the conversation. We quickly negotiated a trade in value and purchase price. Angelo coordinated all the people and paperwork to get me on the road with my new ride. Everything went smooth and I was quickly on my way to join my family having dinner nearby. The car was previously owned by one owner who purchased it from this dealer who performed all the maintenance on it. The car is in perfect shape and I couldn't be happier with it. I highly recommend the dealership and ask for Angelo so you too can have the best ever car shopping experience.

Great service!

Always a great customer service experience. Rosa is always very professional and helpful. I Highly recommend Patrick BMW for all you vehicle repair needs

Excellent Customer Service

Angelo Tramuta of Patrick was outstanding. He took the time to explain the advantages of owning a BMW (our first), the service provided by the dealership and was willing to work with our price and financing goals.

Sal is the best!

Just finished buying my second CPO BMW from Sal Sapienza at Patrick BMW. He's the gold standard in my book! A true gentleman and pro.

Ripoff

I would not recommend this dealership to anyone. They are overpriced and will rip you off. The other dealers in the area have better prices.

Good dealership to work with

Bill Earnest and Bryan Lewis are super guys, very fair and straight forward salesmen. Matt Page in service was very detailed in my first servicing appointment.

Great service

Sal the salesman was really helpful and very knowledgable he went above and beyond to make sure I found the car of my dreams thanks for your great service I am very satisfied

Good customer experience

I bought my new 328i xdrive recently and the experience is very nice. Sal helped me with my purchase. The prices were lower than most of the dealers in Chicagoland.

Highly recommed

My salesman, Vince Valente, was great. It was an easy purchase. Vince gave me a great price from the beginning of the experience. Other dealerships could not match this offer. Luke, the business manager, made closing the deal fast and painless.

Great Experience!!!

I flew from out of state to lease 528 and Perry was very helpful and made it very easy. He's funny and makes the car buying experience easy and I would recommend his service to any of my friends, colleagues and family.

Good sales experience

Overall good experience through the sales process. The sale team is knowledgable and we quickly got to a reasonable price. Also the coordination with a few accessories (window tint, paint sealant) went smoothly before delivery day. Lease turn-in on prior car was also easy to navigate and efficient.

Exceptional experience !

It was worth the drive from Iowa to work with the professional staff at Patrick BMW. They are very knowledgable and were able to find me the perfect BMW for my style. Johannes was very helpful in assisting with my purchase. Eddy is there finance manager, and is awesome to work with and made my transaction with ease. I will be a repeat customer!

Superior Customer Care

Great Customer Service. Bill Earnest is truly one of the best car professionals to work with. It is a pleasure working with him and his team.

Thank you Sal!

I purchased a 328i (used) from Sal last month and just wanted to say thank you for the great service! I was a pleasure working together and keep up the great work!

Superior customer care

I was looking for a new car. There were several items on the last car that needed attention to allow movement to the new car. The salesman Bill Earnest and the General Manager Tim Gadomski worked tirelessly to make things happen in my favor. They also did a nationwide evaluation of what was available for the new car so I would not have to wait longer. And the price was extremely fair. I have been a Patrick customer for many years. I highly recommend them to all.

Very Happy

Great customer service my sales person was Perry Lerman he knew actually the right BMW that would make me happy it's like he could read my mind. I would highly recommend him .

Courteous - no hassle purchase.

Dealership is pleasant and no pressure. Our sales person, Agnes Kozielec, was very knowledgable and courteous as we negotiated and made our decision. We enjoyed working with everyone during our purchase.

My car was towed to Patrick BMW

My car was towed got a loaner car. My car was ready and fixed and is running perfect now. Good customer service Rose M. Thank You

had my car towed

My car was towed got a loaner car. My car was ready and fixed and is running perfect now.Good customer service Rose M.Thank You

Excellent experience!

This is my second car purchase with Angelo at Patrick BMW and he is phenomonal! I had a great buying experience. I highly recommend Angelo and this dealership.

Dainko Purchase

Buying experience was outstanding. Terry Shoemaker made it easy and all the BMW team at Patrick were pleasant to work with. The negotiation and sale was handled very well and the delivery of the vehicle was equally successful.

CPO purchase

This is my second purchase from this dealership and was very pleased with the process in both instances. It was a pleasure working with Gary Davis as my client advisor, he was very professional, patient, helpful and knowledgeable about all the cars I was looking at.

Thank you

Gary Davis was a pleasure to work with. Highly recommendable. This is my fourth vehicle from Patrick and it's always a great experience. Thank you very much.

Service and overall dealership

Awesome dealership. Professional, knowledgeable, friendly, great customer service from the time I bought the car (2003) until now. I would buy my next car there for sure. :)

Just Be Cautious

Friendly staff and salespeople and all are very knowledgeable and helpful. I have also always had very good experience with the service department for any maintenance and/or repair issues.That being said, when they give you lease numbers, be sure to confirm all values that factor into the lease calculation. I did not find them to be forthright with accurate/transparent information, and felt that they purposefully obscured the lease calculation details to make it very hard to follow and determine if you are getting the right price. Remember, lease calculations should ultimately be straightforward and add up. Be sure to cross-check any values they give you with an online resource such as www.edmunds.com or forums.edmunds.com where most lease information is publicy available, and confirm what your lease payment should be with an online calculator such as www.leaseguide.com/calc. This will ensure that you are given accurate information and get a good deal.With all that said, I did not purchase my most recent vehicle here and have chosen to look elsewhere.

Love Patrick BMW

The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed.

GREAT DEALERSHIP

On 07/02/15 I bought BMW 528i with M sport package from them.I would say that I had great experience ,there are realy nice people. They have free hand car washes and very good service. I would recommend and buy from them again.

Buying our 4 Series

Patrick BMW is the greatest...Agnes Kozielec was our sales rep and she was tops! We were warmly welcomed, met Tim the Manager and even the owner wanted to meet us. Very impressive dealership that we'd highly recommend and would look forward to visiting again!

Great Customer Service from Agnes and Kevin

I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM and spoke to Agnes. She was professional, personable, honest and quite funny as well. She didn't push a model or vehicle that didn't fit my requirements; I ended up having a vehicle built. She was providing me updates on the progress the entire time.Kevin in finance was also very personable and enjoyable to work with once I purchased. All in all, a great experience. I will gladly work with them again on a future purchase.

Go see Agnes!

We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us a car. Her knowledge of the brand was unbelievable. I highly recommend her if you're looking for a different car buying experience. We will always go back to Patrick because of Agnes.

Some of the best car shopping experiences

We recently purchased a used BMW from Patrick BMW and it was one of the better car shopping experiences I had in a while. We actually just came for a test drive and were planning to go test drive other brands, but liked the car at Patrick and decided to get it. We dealt with Agnes K. and she was very knowledgeable on BMWs. The best part was when it came time to talk numbers. She was not pushy and did not do the usual (for most other dealers) "bring the manager" to explain how there is no room for negotiation and they are practically losing money on the car. Instead she went and came back a minute or two later with a number we could agree on. Also she called back a couple of days after sale to check on how we like the car and if we have any questions. I would definitely recommend Agnes at Patrick BMW when shopping for a new or used BMW.

Great Experience!!

I recently ordered and purchased a new BMW from Patrick BMW and I had a truly excellent experience. My sales advisor (Agnes) listened to all my needs and we selected the right vehicle with the right options that best suited my needs. Agnes was very knowledgable and was very responsive to all my questions - she would reply even on Sunday!! She also is a BMW enthusiast and showed me a 4 series ZHP while I was there - not many sales people would be able to appreciate the significance. The car was delivered within 2 weeks of order date and Agnes kept me apprised all along the way. The service department installed MPPK the day my car was delivered and it went without a hitch. When I came to pick up the car I was in and out in less than 45minutes. They really valued my time and provided me with everything I asked for. This is my 3rd BMW but first from Patrick and I can honesty say that their customer service reputation holds true. I can't imagine going anywhere else and would highly recommend them if you're in the market for a BMW.

Great Experience

My husband and I have just bought our third car from Patrick. This is the first time we've worked with Terry Shoemaker. What a great experience. Terry was knowledgeable, respectful, honest and wanted us to get the car that was right for us. We have visited other dealerships many miles closer to our home and they just do not treat you as well as Patrick. Thank you Terry for making this a pleasant experience!

Very knowledgeable staff!

We worked with Agnes at Patrick BMW and it was a great experience! She was extremely knowledgeable about BMWs and accommodated our multiple test drive requests as we narrowed down our decision. Agnes stayed late after the office had closed to ensure we were taken care of and pleased with our purchase!

Awesome experience and great deal

Had the pleasure of working with Greg Larsen at Patrick BMW. What an awesome experience. Greg spent a couple of weeks helping me pick the right car, found me the best deal, and made sure I understood all the numbers with complete transparency. He got me a deal that no-one else could get anywhere close to. If you want a great deal and someone with high integrity and a customer first attitude then Greg is your man - don't even try going to someone else as they wont be able to come anywhere near to Greg. No pressure, great environment. This is my 3rd BMW from Patrick.

Great buying experience

This was the best buying experience that we had. It went very smooth and the car we ordered came in fast. Gary Davis was helpful and professional with our selection. We could not be happier with this process of buying a new car! Definitely a FIVE STAR EXPERIENCE ??

Best Dealership Around

I just leased my 2nd car from Patrick BMW. Our first experience was exceptional and this visit wasn't any different. Everyone was very friendly and easy to work with. Brian Parker, my sales person, was a true professional. He listened to what I wanted and put me in the perfect car. I will absolutely be back in future. This was the most positive experience I have ever had at a car dealership. I already have and will continue to recommend Patrick BMW to anyone looking for a new car. Great job to everyone at Patrick BMW and keep it up!

EXCELLENT SALES EXPERIENCE

This is my 4th time buying a car, and by far the most pleasing experience.I've done my homework and researched the marked, knowing what are the features i wanted, what is my trade worth, and what I'm expected to pay for my new car.But i wanted to shop around, and i did.Took me all day on one Saturday in late June, i visited 4 BMW dealers with one intention - finding the best deal.I was at Westmont, Bill Jacobs, Elmhurst and Patrick BMW.My experience with Patrick was by far the best of all 4.The other 3 dealers were like "So you want new 2016 X6?, ok here is MSRP, go figure" then after an hour or so they were discounting a few thousand or so. With Bill Jacobs, we never actually got to the point of discussing new car pricing, i simply walked away after wasting 3 hours there just to find out that they are offering 20,000 for my trade, where at Patrick they took my trade in for $26,000.When i got to Patrick BMW I was appointed to Alan Murad.I told him right away that i was shopping around and that i already was at 3 dealerships and that i was looking for best deal.They sent somebody to start appraising my trade while Alan sit down with me and we started to configure my new car.Appraisal came in at 25,000 right away and after an hour of hassle free negotiations it was at 26,000.Same goes for MSRP, Alan Immediately offered better discount then the other 3 dealerships, making it an ever better deal after some time of negotiations.He was NOT pushing me to buy at any way, he was just making everything possible for the deal to go through. I hate being pushed by sales people. Alan was very knowledgeable, professional, "open" type of sales person. He created very friendly environment and he got me the best deal, hassle free.Communication was excellent as well, i sent Alan a ton of emails and even text messages, changed my configuration twice by adding features, all emails were answered, all phone calls returned and so on.My new car arrived in early August (for 2016 model year production does not start till August) Alan called me right away, 1 day later i picked up my car.Cannot be happier with my purchase, as well as with the purchase process. I strongly recommend Alan Murad, as well as Patrick BMW.I wish Alan the best of luck and many successful sales.

Online Sales Team could use some work

I reached out to Patrick BMW via Cars.com. They were very responsive initially, which was a good thing. Unfortunately, they quoted me a price that was $1,000 dollars more than what was listed on Cars.com. This was especially startling since I used the Cars.com form email that lists the price that's on Cars.com. Ultimately, they agreed to come down to the Cars.com price, although they "would be losing money" if they sold the car at that price. A few details about the car: - The pictures they posted were taken in November (saw this from the infotainment display), which was 9 months from the time I contacted them . So I figured they would be motivated to move the car. - The fair market value for buying this car certified from a certified dealer was 36.5 - 38k. They stated that they would be losing money if they sold it at 38k... so a dealer is paying dealer prices for a car??? That didn't seem right at all. Either way, please don't expect me to subsidize a poor purchasing decision by your staff. - The response time increased greatly as the deal moved along, and I would deal with a different person almost every time I was contacted. - Called the dealership... and the main salesperson that I was emailing with would not speak with me on the phone. The secretary asked for my name (standard)... put me on a five minute hold... then came back and said Justine was unavailable, after telling me that she was already there. - Had a salesperson tell me "We've never lost a deal due to price. Tell us what you're willing to pay." Riiiiiiiiiight... never lost a deal due to price, lol. Who do you expect to believe that? Anyways, I told them what I was willing to pay, which was a reasonable offer, 36k... and they never responded. No email, no phone call returned, nothing. If I was the manager at the dealership, I would instruct my sales team to try to get someone into a different car if a deal can't be made for the one that they want. Doesn't that make sense? So, let the record show... Patrick BMW lost a deal on price. I will never contact them again for anything actually, given this sour sales experience.

Great service

See Adam Crews for your service needs. He is wonderful to work with and provides great service. He is also very knowledgeable which helps when soliciting advice.

Disappointing Customer Service

We were disappointed with the service we received from our sales representative, Alan Murad, when we purchased our new BMW X4. He repeatedly failed to follow through with what he said he would do, and on several occasions told us he had done things that he had not, in fact, done. This made the process unnecessarily inconvenient and stressful. We had to get the General Manager involved, and he handled the matter appropriately, assigning us to a different sales representative.

Excellent Buying Experience

The car buying experience from the beginning to end was a pleasurable one. Brian Parker and Dan Bianchi were very fine gentlemen who made the buying experience awesome...Thank you Patrick BMW for these two caring people.

Patrick BMW professional service experience

I would recommend this dealership to anyone that appreciates quality. The service advisor was very maccommodating. The technician did a wonderful job explaining it alL. Servce was quick and efficient.

2015 M235i

Agnes was my client advisor and she was great. Very knowledgeable and never pushy during the whole process. Communication was consistent before, during, and after the purchase of my car. If you're interested in a new BMW, especially a 2 series, come here and ask for Agnes.

Great sales experience, poor finance experience

From a sales perspective, Agnes was a big help and was very patient in answering my questions. The finance area failed big time by increasing the acquisition fee in the lease at the last minute which I discovered after the fact. It took numerous follow-up calls and emails to get a refund.

Exceptional Experience

My sales associate, Sal Sapienza, helped put me in the car of my dreams. Sal was very knowledgeable and guided me through all available car options. I would definitely recommend Patrick BMW and Sal Sapienza.Christine Morella

horrible sales man

went in with my girlfriend looking to get a bmw that we found on our car app. we walked and waited to find assistance and when we were helped the salesman had no idea where the car was and pointed us left and right to walk around over and over and he'd go back inside and then come out .when we finally had found it he was already asking for the cash without us even checking out the car .there was an already eaten Apple left in there while we test drove it and he paid it no attention to it . we go inside to see if we could work out financing the vehicle but his expression to that said he did not want to deal with it so he left and kept talking with some other guy in an office. he comes back and says it's not possible and that he has other vehicles for us to look at .wayyy more pricier ones.ha I'm no fool I know he was just trying to help himself. smh at some of these ppl.

Professional and courteous

Alan was excellent. He worked with us and got us in the car that we wanted to be in. I would work with him and Patrick BMW again.

Exceptional Dealer!

This is my 3rd car purchase from Patrick BMW.They have always treated me very well. Keith Svec is the sales person I bought my current vehicle from, a week ago. He is very knowledgeable about their product and extremely accommodating.The whole buying process is streamlined and very pleasant.

Horrible customer service! Rude staff!

Do not spend your money here. There are too many dealers out there that pride themselves in great customer service. The staff were arrogant and rude. They acted like I was inconveniencing them. Don't give these guys your time or money. It's definitely not deserved.

Awesome Customer Service

This is my first BMW, and so far I am in love with the car. Adding on with great customer service from everyone especially Terry Shoemaker, and great deal on the car made the experience a lot more wonderful and exciting. Thank you.

Great Service

Excellent service! from Andrew, Adam and Lauren my service advisors , Brad S. the service manager and the entire Patrick team. Many Thanks from Dan the Diesel Man :)

Shockingly bad dealership!

I went there to lease a car, they didn't even want to help and when I asked for help I waited 30 min for someone to assist me. I was there a month ago and my experience was a bit better but I am never coming back to Patrick BMW again. I guess I need to go outside my own neighborhood to find my new car.

Worst Experience Ever! Stay away!

This dealership is not to be trusted period. I had a deal in place, had a deposit down and they notify me a day later that the car was sold to another individual for 2k more. On top of that they contacted me by email and the manager tried to sale me another car! I would not recommend this dealership to anyone folks and I suggest you stay away.

Great Service Dept!

I have been a customer since I purchased my car in 1999. This visit I needed quite a lot of repair work done on my BMW 323i. A very special "Thank you" to my service technician, Adam Crews. He explained to me very clearly, all the repair work that was needed. He was very attentive, kind, and courteous to me. I needed to leave my car over night, so he accommodated me with a loaner car until my car was finished. When I picked up my car, it was totally detailed and looked beautiful (for a 1999)! He told me that he personally did a little paint touch up on some of the chips he saw on the front of the car, because he wanted me to be happy! And I was! The car looked almost brand new! Thank you, Adam and Patrick BMW for the great service you have provided me over 16 years! Warmest regards, Lyn Mayer ~ P.S. Although I live closer to another BMW dealer, I will never go anywhere else! They will be servicing my car another 16 years!

Almost great experience...

I went to Patrick because I was driving past the dealership once and went in for a test drive and I really liked the saleswoman and would definitely recommend her. I am very particular with numbers, so I asked more questions over the buying process than I would believe a normal customer makes and she was great at replying and being on top of things. After agreeing on everything and placing the order for the car, it was finally time to pick up the car. I was thrilled and didn't even mind the extra wait time because I could understand that they are busy. However, after talking to a few friendly folks at sales, it was time to finalize the terms and sign. This however, for a reason that I don't understand, was not done with the Sales person but rather with a "Finance Manager". In my previous experiences buying vehicles I did not have to interact with so many people to finalize a deal, but I was ok with it. After stepping into the "Finance Manager"' office, I almost backed out on purchasing the vehicle. The guy was rude after I pointed out a discrepancy, he went as far as blaming me for not catching it on an earlier document that I signed and overlooked the issue. He was telling me "you already singed it in this other document, and we are all here". So, was he going to force me into paying more because I didn't catch it before?? I understand that people make mistakes, but blaming me and almost telling me that I already signed another document was absurd. The rest of the staff was great, and they later sent me to a Finance Manager that was actually nice and they did address the issue. But I have to say, if you see an older person there with the first name "Dan" on the door (I don't remember the first name)... think twice, there are plenty of other friendly BMW dealers in the area. Would have been a great experience otherwise.

First Time BMW Owner

This is our first BMW, and our experience at Patrick BMW was a great one. The staff was friendly, and knowledgable, and the vehicles are exceptionally well built!

Top Experience All Around

I can't say enough about how satisfied I am with Patrick. They worked with me patiently through my purchase(s), even when my sales advisor was on vacation. They assisted me with properly setting up all my services and even went out of their way to work with my schedule on some minor fixes needed for the car. My service advisor was prompt in looking up some information regarding the li-on battery and took of my service appointment in time (early even)... Superb service from everyone involved.

Great service and inventory

Thanks Gary for working so hard and getting us the car we want! We will be back for another car for our son soon;))))))))) Jason and Galina

Great Selection, Great Staff

Patrick BMW stocks a great selection of makes and models. Their sales associates and staff were courteous, informative, and willing to work with us toward the vehicle we wanted. For us in particular, Johannes Steenkamp approached us while we explored the vehicles in their lot. After explaining differences between models and features, he quickly put us behind the wheel and let the car do the rest. He guided us through all vehicle features during the road test, which definitely made a big difference for us. Afterward, he quickly worked out financing examples for each package, feature, warranty and coverage they offered. We walked out of the dealership with all the information needed to pull the trigger if needed. Overall, I highly recommend them if you are looking for a BMW.

Great Selection, Great Staff

Patrick BMW stocks a great selection of makes and models. Their sales associates and staff were courteous, informative, and willing to work with us toward the vehicle we wanted. For us in particular, Johannes Steenkamp approached us while we explored the vehicles in their lot. After explaining differences between models and features, he quickly put us behind the wheel and let the car do the rest. He guided us through all vehicle features during the road test, which definitely made a big difference for us. Afterward, he quickly worked out financing examples for each package, feature, warranty and coverage they offered. We walked out of the dealership with all the information needed to pull the trigger if needed. Overall, I highly recommend them if you are looking for a BMW.

Made out of state purchase go. Well

Bought a used car from these guys and they were very helpful. They worked to get me competitive financing and help me buy the car from out fo state.

The best experience

It was the best expirience I had... The sales person, I worked with was expirienced and knowledgeable. I got what I want and for the price I wanted. I'm glad I stoped by the Patrick BMW. I would definitely recommend that dealership.

Great Service

We are very satisfied with the service. Adam was very helpful and clear in his explanations. Thanks!

2015 BMW X5

We are very happy with this dealer and the sales rep Greg Larsen. Excellent service! Excellent experience! We have not been pushed and we were advised for anything we asked! Very professional, nice and great service!

Tiptop service for my 2006 BMW 330i

Customer service and communication were top-notch, thank you for the prompt repairs, 100k mi discount and accurate planning to bring back for routine maintenance and a secondary minor repair. The loaner car was a great benefit for my day, kids especially loved it. ;)

Patrick BMW " Horrible dealer to do business with "

Dealer ( Patrick BMW Schaumburg IL ) sold me a 2013 Nissan GTR with a full factory Warranty on 11-18-2014 shipped it to NY on 11-22-2014 where I took delivery on it. Paint work all over the car & loud noise coming from the rear end of the car. They told me to bring it in for repairs which I did & 4 1/2 weeks later Star Nissan in queens NY told me there is no warranty on the car because back in 2013 it was put in some kind of race mode & that voided the warranty. I spoke to the selling dealer ( Tim Gadmoski ) he advised me that he needed to talk to his manager Alex Razvi & he would get back to me. A week later I received a call back from him after about a dozen or so calls to him saying they will not take the car back & I'm on my own with fixing the tranny in the car which cost $16,000

Took great care of my 2006 330i - she's in tiptop shape

Customer service and communication were top-notch, thank you for the prompt repairs, 100k mi discount and accurate planning to bring back for routine maintenance and a secondary minor repair. The loaner car was a great benefit for my day, kids especially loved it. ;)

bought a new beemer

I wanted to write my review for Patrick BMW to express the complete satisfaction I had during my purchase of my 14 BMW 320ix. I was initially introduced to Patrick BMW by Sandra Salgado who then referred me to Christine to make sure I was directed to the right sales person for my needs. Christine introducing me to Angelo Tramuta, saying he was her first choice, if she had to choose a sales person. From the get go Angelo was all about ME and what I wanted, and wanted to pay. Long story short Angelo got us a great deal on a 14 BMW 320ix. I definitely will return to Patrick BMW when its time to get a new Beemer.

poor customer service and a rude sales manager

the worst treatment we have ever experienced at any car dealership, this was supposed to be a day where the two sons were planning on getting a car for their dad but never had expected how the father would have been treated .... it started friendly with the guy coming and greeting us, but when it came down to numbers (where the father had no idea that his sons were gonna get him a car) where my dad was sort of negotiating the price but the manager had come out and told him rudely, and trying to ridicule him in front of his staff .... quoting the sales manager "if you cant afford a luxury car, please go next door (honda) im sure you can afford something there" i mean i came to know when when my father was walking out of the dealership that such things were said to him, and how he was ridiculed in front of every one ..... very poor standards of customer service, and they only serve people who they think can afford their vehicles

Great experience!

I found a 2014 BMW that had just about 10k miles on it on cars.com and approached Patrick BMW to talk about it. Christine led me to Angelo who showed me the car and talked about all the features. I enjoyed the car buying experience at Patrick and Angelo was very nice and easy to work with. This is a no-pressure dealership. They walked me through the extra warranty and applied no pressure to buy it. I was in for 2 test drives and both went very well. I will recommend this place to a friend. Angelo also volunteered that I come in the following week so he will show me all the features in more detail. My only suggestion is that they somehow quicken the process. It still took us quite some time after we agreed on the deal. It may have been because of running credit checks etc.

One of the smoothest and low stress car purchases I've made

Greg Larsen was professional and courteous. He had everything ready to go for me, from the new vehicle to the paperwork for my trade. I got a pretty good deal and a really nice 2014 328i xDrive. Greg also took the time to show me all the nuances of the car so that I could easily configure it the way I wanted without having to read pages and pages from the owner manual. I'd recommend Greg and Patrick BMW to anyone.

The worst experience of my life.

Starting with the misleading information about the lease and interest rates, to the horrible customer service, our entire experience at Patrick BMW was ridiculously bad. We should have know better - here is why:Being new to Illinois, we asked about interest rates and taxes, and were misled into a lease, which actually costs more than it would have to finance the car through the bank. When we tried to discuss other options, we were flatly told, You cant."The car - which had 7000 miles on it (used" by any other name) - was sold as new because it had never been titled.This new car showed a good deal of use, starting with a mangled wheel, and a cracked/broken rear light, which we had to discover for ourselves, as opposed to the dealership doing the necessary due diligence.When we brought the car in to have the windows tinted and to get the damage fixed, we were told they would call us when the car was ready. This was not to be. Rather, we had to call to find out when the car would be ready, and then we were never given confirmation that the car was actually ready.Upon deciding to pick up the car the next day (still not know if the car was ready or not), the Customer Service personnel told us that we had not received a call because they were, really busy.When we picked up the car, it was not washed or vacuumed as we had been told it would be. In fact, it was dirtier. And the people who had been working in our car left one of their tools in the backseat.To say that this was a bad experience would be downplaying it. The only saving grace of this experience is the fact that I can use ANY dealership in the U.S. for the maintenance of the car, which is one benefit I intend to use in order to avoid the insult that Patrick BMW calls Customer Service."

helping my daughter buy her first new car

After visiting three other so called high end dealerships we visited patricks.we meet a sale man named keith who let us drive several cars directed his questions about usage and storage to my daughter and generally made us feel comfortable not pressured. Not once did he try the old closing lines or tell us he needed a sale or bring in his manager. It was refreshing! I will shop there again.

Excellent Customer Service

My husband and I had been looking at the X3 for a while, we did our basic search online and finally decided to go to Patrick BMW in Schaumburg. Vincent Valente helped us find the perfect car for us, we told him what we were looking for and within two weeks we were driving our new car. Vince was great, very resourceful, knowledgeable, friendly and not pushy at all. 5 star customer service.

Test Drive Scam

Called to schedule a test drive for a used car. They confirm that the car was in stock and schedule an appointment for a test drive. Imagine my surprise after taking a half day off work and driving a hour and a half to get there to find out the car was not there. I beleive the car probably wasnt even there they just try to get you in the door. They offered to have me test drive a different car...no thanks! I took my business elsewhere and went down the street. Such a disappointment.

Awesome Shopping Experience

I bought BMW 528i xDrive 2015. Shopping experience was excellent.

Probably the BEST car dealer in Chicagoland

I've been taking my 528XI to Patrick BMW for 4 years now. I tried 4 other BMW dealers before trying Patrick BMW. From first visit to now Patrick BMW provide consistent courtesy and professionalism. Their service team always greet when you pull in. Adam and Matt, two guys I dealt with always explains in details on service they will perform. Always take time to answer my questions and provide additional insight. It was time to trade in my 528XI, so I met Keith who took time to help me find the right car for me. Keith really knew what I wanted and never pressured me to take something else that was readily available. Few months later, Keith found the perfect 2014 X5 with all options I've been looking for. Considering demand of the new X5, I'm sure this wasn't easy since I did not want to order without seeing/driving the car I intent to buy. Keith was able to obtain a great deal and I am absolutely happy with my new X5. Keith's patience, professionalism and taking time to really understand what I wanted really stood out. After meeting Tim, Sales Manager, I can see how Patrick BMW focus on customer comfort and satisfaction over pushing numbers. Entire process to complete paperwork was smooth and without any pressure. I will continue to get my BMW serviced as well as my future BMW at Patrick BMW.

2014 328d

Best experience of buying new car! Alan Murad help me find the car i really want to,also he get me a very nice price..

Awful customer service

I had a awful experience with Patrick BMW service, what was supposed to be the BMW "experience" ended as a huge disappointment. The front loaner coordinator as the assistant were unacceptable with their answers over the phone, one was unbearable to understand due to her accent and attitude. You would think since you own a luxurious car the treatment would be up to some standards. I was rushed off he phone, the answers to my questions were unacceptable, unprofessional and seem she had no knowledge of what I was asking. I wouldn't schedule any further appointments due to the lack of intelligence and professionalism in these people. They bring down the morale of he dealership, hiring more efficient people.

Awful customer service

I had to deal with the most incompetent, awful, lack of communication skills, type pf employees. I called service to schedule a appointment of what should have been a great,easy flowing conversation it turned to the worst. I couldn't understand the woman who picked up my call unforgettably her accent was really thick I couldn't make up of what she was saying, her communicating skill weren't to her best knowledge for what it seem she couldn't make up her mind about pricing. Forget about the ultimate BMW experience, she was awfully rude, quick to hang up, her answers were unacceptable.

LOVE MY NEW X5 !!!!

Went to several dealers only to find out the new X5 was in such high demand it had to be ordered. Gary made the process easy, exciting, fast and perfect!!! My car was delivered on schedule as promised and exactly as I ordered. Gary went above and beyond to contact me weekly regarding the status of my car. He has continued to check in to see if I am happy and in need of any further assistance. BMW's are very competitively priced right now and Chris made us feel that we got a great value. I would absolutely recommend Gary and Patrick BMW.

New car purchase experience

I was in the market for a certified car and had some particular needs on model, color and options. The one I saw and hoped to get was snapped up before I could get it. Vince and his manager were able to work with me to get a comparable one in the ball park of what I was looking at. The transaction was seamless and there has been consistent follow up since. In a commoditized market service makes a difference. The fact that there is red glove service where they leave a loaner in your driveway and pick up your car makes it even easier. This is our third purchase in a year via the Patrick dealership across several brands.

Looking for 'my' car

Patrick was one of five dealerships nation-wide contacted through on-line ads for BMWs. While they had sold the vehicle in which I was interested, the agents made great effort to locate a like vehicle for me. Their efforts, friendliness, and timely information was most appreciated. I did find my vehicle in another part of the country, but Patrick would assuredly be contacted should I again be in the market for a vehicle. Great people and effort.

Epitome of Outstanding

From my initial contact with sales manager Chris Lima through the sales process with Keith Svec, my experience was outstanding. There was never any pressure applied to see a model outside the specification I wanted,it was a collaboration of my desires and their inventory.When the options were narrowed down , both men took the time again to graciously explain the features to my wife at a later time as the final decision was made on the final 2 considerations.I was not sold a car, I facilitated in joining an organization of excellence.GB

Oustanding

Excellent and professional sales representatives !! Took no time for them to find me the vehicle I wanted at a great price. I would definitely recommend this dealership.

Outstanding experience on purchasing a new 535i

I currently have 2006 325xi and have taken my car to Patrick for maintenance. Has been an outstanding experience. Yesterday I ordered a 2014 535d drive. My sales rep was Johannes Steencamp. He is an outstanding sales person and will steer you in the right direction for your purchase. The experience was low key, no hard sell. If you are in the market for a new BMW, go the Patrick and ask for Johannes. You will not be disappointed.

Sales experience at Patrick BMW

Terry Shoemaker was very professional and my family and I came away feeling that we got a good deal on our car. I have only used Patrick BMW which is testimony of their overall service.

the worst Car dealer EVER

this guys are complete liars and crooks ..do not buy anything here or definitely dont get your car fixed here. Brad Smith the head of service is a liar. i brought my car in the car door wouldnt open. they ripped the car apart ruined the panel and then taped the door shut and said this is the best we can do. then when i filed a official complaint. Brad Smith blatantly lied. I spoke to several people there and they were all delusional tools. they told having my car door taped shut and the inside panel destroyed was good work...the worst car dealership ever.

This place is a pit of liars and crooks..STAY AWAY

this guys are complete liars and crooks ..do not buy anything here or definitely dont get your car fixed here. Brad Smith the head of service is a liar. i brought my car in the car door wouldnt open. they ripped the car apart ruined the panel and then taped the door shut and said this is the best we can do. then when i filed a official complaint. Brad Smith blatantly lied. I spoke to several people there and they were all delusional tools. they told having my car door taped shut and the inside panel destroyed was good work...the worst car dealership ever.

Great experience

Nick was awesome. definitely the best salesperson I've worked with. He got me a great deal and was very helpful in answering all of my questions.

Listed as a 2008 Carrera 4S... but was really a..

Took a Saturday off to see Vicki Szlendak about a 2008 Carrera 4S listed and pictured on cars.com. When I got there, Angelo Tramuta showed me a 2008 Carrera S. They might know their BMW, but they really don't know 1) other premium cars and 2) computers. I won't say they are being decptive, but it is funny how "convenient" the pictures show 4S and the other pictures matched exaclty what I saw at the dealership.

Kam Kapustka was very helpful and professional. He is...

Kam Kapustka was very helpful and professional. He is very knowledgeable about the car. I was very satisfied with his help on the purchase. Definitely refer my friends to him in the future.

If you were interested in BMW, as one of BMW lovers, I...

If you were interested in BMW, as one of BMW lovers, I would like to say to go Patrick and find Vincent with his managers. What comes to your mind with BMW? Mine was definitely price first and car quality. But youd better consider other things after purchasing the car. He has many good options on BMWs which means you could get good price from various parts. And due to his professionals and industriousness, all cars he had was very nice compared to other cars from different shops. And he was a different dealer from who Ive ever met who gave me the faith on my BMW. I can confidently say that Vincent is the right guy to customers.

The sales staff, especially Sharon Lee, at Patrick BMW...

The sales staff, especially Sharon Lee, at Patrick BMW were great and we're attentive to my every need. It was a pleasure doing business at Patrick BMW again.

I have had both positive and negative experience dealing...

I have had both positive and negative experience dealing with Patrick BMW. Like any dealer, when I purchased my car there, they were all over me and I honestly feel like I got a good deal. I brought it in a couple of times for repairs and they were done to my satisfaction. I have been asking for over two months now about a satellite radio offer made by BMW of North America and each time in email, told, "we will have someone get back to you." After hearing that from four different customer service agents, an no follow up response to date, I realize this is the run around and they have no intention of addressing my questions or concerns. My recommendation for you: If you are buying a car and plan to move out of town, Patrick BMW is just fine. If you are going to rely on any interaction with the dealership post-purchase, more than likely you are not going to be happy. I won't purchase from them again at this point. Too many other better choices in the Chicagoland area for this kind of customer service.

Andrew Malone takes service to a whole new level. I would...

Andrew Malone takes service to a whole new level. I would recommend him to anyone I know! Patrick BMW did a great job on my car, and they even washed my car before they returned it to me!

Regarding my last visit

Hi, I have been a customer of patrick BMW for years. I own two BMW and they have always done a great job. One suggestion I have is that perhaps they should leave a few cars for their loyal customers as a loaner, as I can schedule always when the car will break down. I had to rent a car because they did not have a loaner. Thanks

My flat tire light went on and indicated I needed to get...

My flat tire light went on and indicated I needed to get to a dealership right away. So on New Year's eve afternoon around 2:00pm, I drove to the nearest dealership. To my amazement they were still open. Considering they were closing early for the holiday, I was thrilled to be able to get a new tire. They did the work quickly and competently. When I received my car, my windows were spotless and the carpets had been vacuumed, both of which I did not expect. The service writer explained they would have washed my car however it was snowing and too cold. He told me to come back when the weather becomes better and they will gladly wash it for me. I rate this excellent. Love my mini and love the service experience.

I found the dealer to be friendly and upfront in all the...

I found the dealer to be friendly and upfront in all the aspects of the vehicle. There were no hidden aspects of the price or the vehicle that were a surprise later on. Sharon was friendly and not pushy. I like these aspects and that has had an influence on my decision to go with Patrick BMW over a competitor who were very pushy. The test drive was awesome!

I went to Patrick BMW because they had the model of...

I went to Patrick BMW because they had the model of preowned BMW that I was looking for. I was treated in a very friendly and professional manner by my salesman, Alan Murad, and I could not ask for more. I agreed to a very fair price and I left the dealership very satisfied.They even offered to wash and detail the car I drove there in and deliver it to my house so that I could drive the BMW home. Above and beyond.

Overall experience was very good. I liked the...

Overall experience was very good. I liked the no-pressure approach sales person used. We visited dealership 3 times, 2 times to test drive the car and finally to purchase the care. Product and service were excellent. Thanks.

I have a long time customer of Terry's (since 1997)...

I have a long time customer of Terry's (since 1997) He has always done his best to provide me with clarity about my purchase and work the best with in my budget.

Great facility !! Friendly Staff.

great service. great selection of cars. and great pricing

Patrick Mini dealership were very professional and went...

Patrick Mini dealership were very professional and went above and beyond with service. Even though my mini was still under manufacture's warantee, the shop provided me with another mini and provided me with updates until my mini was complete one week later. I've been to many dealerships...and because of Patrick Mini's service, will never go to another dealdership.

I came to dealership ready to have a hard negotiation...

I came to dealership ready to have a hard negotiation process according to my experience with different dealerships. Alan made me realize that this is the car I want without any pressure. Alan and Jori were very helpful thru the whole process. After everything was done, before I left Alan stepped outside and provided me with instructions for some futures in the car.

Although that other BMW dealership on Barrington Rd...

Although that other BMW dealership on Barrington Rd usually matches Patrick's price and offers me a better credit card deal, I choose to take my business to Patrick BMW. The big reason for this is the good working relationship I have with Terry Shoemaker. Terry exemplifies the professional standards I expect from all those associated with Patrick BMW and he takes an active, personal interest in his customers. Throughout the 3 1/2 months it took to get delivery, Terry was very patient and took time to address any and all concerns I had in a timely manner. At delivery he took the necessary time to acquaint me with the features of the 2014 X5 and invited me for a return visit for a "refresher" course which I will probably need. Simply put, Terry Shoemaker is a fine mbassador for Patrick BMW.

Good service

We are always satisfied with the work the service department performs. The folks at the service desk are always polite.

Always a great experience.

Every interaction with Patrick is excellent. From sales, to finance to service. People are responsive, helpful and care about getting the job done right. I would and have recommended many people to Patrick BMW.

Eric was great, very professional. He took his time to...

Eric was great, very professional. He took his time to explain, in a very clear way, the difference between buying and leasing a new BMW.

Great people to do business with

Everyone there was very nice and helpful. They let me take my time with my purchase without the typical sales pressure.

I ordered the car from Erik about 45 days ago , got the...

I ordered the car from Erik about 45 days ago , got the x5 on time for my wife's birthday and everything went beautiful . I thank you , my wife thanks you , she loves the car . U r the man

Kristin was superb, The repairs were done in a timely...

Kristin was superb, The repairs were done in a timely fashion and the Christmas promotion of "trading food for service discounts" helps me and those less fortunate. God Job, Patrick

Great sales Person

Kam Kapuska is an awesome sales professional, courteous, respectful, knowledgeable and patient.

Was able to get in quickly

We were leaving on a trip soon and we were very happy to be able to get in today for a look at our problem. Can't beat service like that!

15 years of consistent great customer service in sales...

15 years of consistent great customer service in sales and service. Bought my third BMW from the Patrick Group because they offer a no pressure sales experience and they treated me as a valued customer regardless of my appearance. Some dealers stereotype you by the clothes you wear and treat you based on their assessment of your wealth. Not at Patrick. I wore jeans and a tshirt and they treated me respectfully. I bought my 535i from Patrick, and will buy my next BMW from Patrick as well. Great overall experience for me!

15 years of great sales and service!

Always a pleasure to work with the sales and service folks at Patrick BMW. I bought my first few 3 series from Patrick BMW, as well as my 5 series. My experience with the dealership has always been excellent!

Kam is a very polite service oriented individual sales...

Kam is a very polite service oriented individual sales person. He explained the process and features of the car really well. He was very informative while test driving the cars of my choice X3 25i vs X3 35i. I had a couple of questions after the sale and he was very much willing to explain to me the various features of the car once more. All in all I am extremely pleased with Kam's service. In addition, I had a question concerning the functionality of my car (plenty of electronics and features), Kam was not there at that time, and Angelo (I cannot remember the last name of that individual) was willing to answer all my questions very patiently and thoroughly. Another great person in your staff. Furthermore, yesterday, while I brought my car for a wash, I purchase a set of all weather floor mats. After the car wash, the Matthew was the service person, seeing me holding the floor mats, he offered to install the floor mats for me. I really was impressed with the before as well as the after service sale. Finally, during my initial search for the car, I had quite a bit of email communications with Alexandra Parish. Alexandra was very helpful, patient, and followed up quite thoroughly and timely with all our communications. All in all, the whole process was an outstanding experience. A great job indeed in part of all of your staff.

Vince is a great salesman to work with. He was attentive...

Vince is a great salesman to work with. He was attentive to every aspect and truly made us feel at home. We also feel good about the deal we got as fair to everyone. The only thing I could fault the dealership on would be the Finance area. We had a cash deal and just needed to sign a few forms and write Patrick a check. Unfortunately we sat for over 90 minutes before we were seen by Finance. It took less time than that to close the deal with Vince. I might also add that being out-of-state we were told we would see our title transfer paperwork in a week. It has been 11 days and still no package of papers from Finance. Despite all this, I still am very pleased with the Patrick experience. Thanks Vince!

I brought my 2010 X5 in for service on my brakes and to...

I brought my 2010 X5 in for service on my brakes and to get the software update for the NAV system. Kristin was great in getting me the service I needed in a timely manner. The problem with the NAV system I thought would be corrected with the software update but unfortunately the problem still persists. I brought the problem to BMWNA when I first purchased the vehicle in Nov '09. The problem is that the NAV system can't find my house or the thousands of other houses in Kane and DuPage counties that use letters in the house address ie. 4N112 Country View Ln. I am amazed that a problem as simple as this has not been corrected in the 4 years I have owned this car. I am also amazed that BMW is well aware of the problem as the various service advisors I have dealt with since owning this car knew exactly what I was talking about. I have owned BMW's since '97 and was a big fan of the company but the competition between premium automobiles is too great. Therefore my next car I buy in the next 6 months will have to be another premium automobile. While this problem appears to be minor it leaves a bad taste in my mouth that it hasn't been corrected. All the other cars I am considering have fantastic electronics and makes BMW's look antiquated.

The sales process at Patrick Mini/BMW and working with...

The sales process at Patrick Mini/BMW and working with Ric Tryce was the best experience my husband and I have ever had in purchasing a car. After test driving the Countryman, I talked with Ric on the phone regarding our trade-in and what our limit was on spending for the Countryman. We agreed on a price for both and when my husband and I went in to finalize it on paper, we both thought no way could this be as easy as it was and sure enough everything Ric and I discussed over the phone was the same when we went in to purchase the Countryman. Ric took the time to explain everything from building the Countryman to when the car was delivered and he has followed up with phone calls to make sure everything is going smoothly with the vehicle.I am loving my Countryman and would definitely encourage anyone interested in a Mini to buy one.So far Patrick Mini has been a great dealership and I will definitely recommend Ric Tryce and Patrick Mini/BMW..

I bought my first BMW 10 years ago and traded it in this...

I bought my first BMW 10 years ago and traded it in this past week. My entire experience with Patrick BMW has been great, from the sales experience to the Service Department. I didn't need to consider anywhere else.

a malh

my favorite dealer in Chicago area, friendly staff, walk in available, very professional. I do recommend this place even if someone has to drive longer distance

This Dealer is Almost Perfect!

I am continually impressed with the quality of service I receive at Patrick BMW and Patrick Mini. I have leased cars through both entities, and the attention to detail in all aspects of service is outstanding, not to mention the cars themselves, of course. The training programs in customer service must be really good, because every single one of the dozens of people who have helped me over the past fifteen years have been courteous, efficient, knowledgeable, and as good as their word. So why aren't they perfect? Well, the only thing left that they could do for me is be free, and obviously they can't do that! But then again, they never try to upsell me, and their prices are fair. Who could ask for more than that?

These guys are awesome , came in to service my daughter 3...

These guys are awesome , came in to service my daughter 3 , Matt explains what needs to be done tells me how long it will take . Got the car on time washed and cleaned . You can not ask 4 more . Thank you guys for everything

Excellent Expertise & Customer Service!

Patrick BMW, you have the greatest techs and such wonderful customer care! I trust that I will receive the best for my car.....and myself! Thank you!

Consistently excellent service

I have been coming to Patrick BMW since moving to Chicago in 2009, based on a recommendation by my brother who is a mechanic. I live on the North Shore and have to drive a distance for service and repairs, but I would not consider going anywhere else. Although I did not buy my vehicle at Patrick BMW, I plan on doing so because of the excellent follow up with my current vehicle.

Normally, when I think of dealing with a pushy car...

Normally, when I think of dealing with a pushy car salesman, I start feeling that maybe I would prefer a root canal. The car buying experience with Angelo was not like that at all. First of all, he made me feel comfortable and really listened to me. He new that price was very important to me and helped me find the right vehicle with the options I was looking for. He placed the new car order and kept me informed of the status every step of the way. I dealt with Angelo mainly through email and he responded readily to every question I had.Based on my experience with Angelo, I would highly recommend Patrick BMW to friends and family.Very good job guys!

Extremely Accommodating

Very friendly and accommodating service reps. ***Why don't more dealerships realize that the salesperson and management you speak to once or twice, but the service department folks you interact with for all the years you own the car??*** Service after the sale is what sells cars and builds (or kills) customer loyalty--at least for me, and with 6 drivers in the family I buy and service a lot of cars. My experience with Patrick Mini Service Department has been all good. Keep it up, I'l be back!

My experience couldn't have been better. Johannes...

My experience couldn't have been better. Johannes Steenkamp was very professional,direct, and swift. I too am in sales and will only buy from those I respect.

This dealership is very professional and responsive. This...

This dealership is very professional and responsive. This is my 5th car from Patrick BMW and they do a great job. Good pricing, attentive staff, clean facilities and excellent follow-up. They don't have the typcial used car dealership mentality of trying to ram a car down your throat. Highly recommended!

whitehead

I keep buying from Patrick because their service department is the BEST

Kam is highly skilled salesman with excellent custom...

Kam is highly skilled salesman with excellent custom focus attitude. His patience as well as commitment earned my trust and brought me great experience with this Patrick dealer.

The assistance I received from Matt Page after our BMW...

The assistance I received from Matt Page after our BMW experienced an unfortunate accident was beyond what was expected from the service department. He help coordinate the repairs with Ementi Coary from the Patrick's Collision Center, who kept me inform on the repairs weekly and walked thru the repairs list. After picking up the car we had some minor issues to be corrected with the paint and related concerns. Brian Hallberg the Collision Center Manager made him self available when I picked up the car the second time and wanted to make sure that all issues were corrected and if I had any other concerns or issues at any time to contact him directly. Everyone when beyond what was expected and it is and was appreciated.

It's has always been a pleasure working with Matt...

It's has always been a pleasure working with Matt Page. He always goes above and beyond what I expect out of a service advisor. I'm always well informed about how long the work will take on my vehicle as well as what work that needs to be done. I look forward to scheduling my next vehicle service appointment with him.

Owner m6

Love these guys starting with brad , Andy , and my guy Matt , I drive 45 miles each way to have these guys work on my cars ,beautiful people to deal with and that is the reason I would not let anybody work on my cars but the Patrick boys .

Consistently Great Service

I have been taking my BMWs to Patrick for several years after a string of problems at another BMW dealer and have consistently received excellent service. I have developed relationships with many of the service people who always stop to say hi, welcome me, and make sure that I am being treated well and my car issues are being resolved. I have recommended Patrick BMW to family/friends who were having issues at other dealers and they have always come away pleased and with their service issues resolved. As someone who is a real BMW enthusiast, I couldn't ask for anything more from a BMW dealer.

Real deal..w/ good customer service

I went to the dealer just to see the car.keith the saleman approach me right away if i need any help.I told him what car i want to see,right away he was glad to show me what i want and it started from there."WE LOVE THE CAR FROM IN AND OUT".

The purchase of a new 2013 BMW 528i Xdrive sedan was...

The purchase of a new 2013 BMW 528i Xdrive sedan was wonderful. Kam was quick to realize what I wanted and drove my son and I a few miles to the holding place of the car of my dreams. I test drove it back to the dealership and loved it. We negotiated a price and I told Kam I needed 24 hours to think about it. The next day I called him and said I would buy it. Kam had it ready.. shining clean. He explained all the features to me. Jori Renc explained the financing. My experience ..... timely, courteous service and a great car!

Always a pleasure, people are great, work done when...

Always a pleasure, people are great, work done when promised and correctly. As long as I own my BMW I will be bringing it back to Patrick BMW

My experience at Patrick BMW was great. Everyone I dealt...

My experience at Patrick BMW was great. Everyone I dealt with was knowledgeable and professional yet laid back at the same time. They were perfect to introduce me to BMW.

Every time I come into the Mini service area the people...

Every time I come into the Mini service area the people are always friendly and very helpful. I usually wait for my car and I know it sounds weird but I appreciate the chairs with the tables attached to them, it makes working easier. I also value the car wash my Mini gets before I leave.

I have taken my vehicle to Patrick twice now and, both...

I have taken my vehicle to Patrick twice now and, both times, Patrick has performed exceptionally. Andrew Malone and the service team are very professional and easy to work with. I live about 40 miles north of Schaumburg and pass near a BMW dealer in Lake Bluff on my way to Patrick. This is how much better Patrick is compared to other BMW servicers in the north and northwest suburbs. Patrick also went to bat for me on certain issues that might have been considered a close call under the manufacturers warranty. In fact, another dealer attempted to bill me $8,000 for allegedly "uncovered" repairs which were misdiagnosed. Patrick identified the actual problems and successfully recovered from the BMW warranty. They are the best.

Amazing customer service

I walked in looking around found a 2008 bmw m3 that Keith help me threw the proses and Rick the used car manager and tim both worked out amazing deal to earn my business mad it a nice and easy deal. dan the Finace manager took care of me on the extended warranty that basically paid it self already I would not recommend any other dealer but Patrick bmw to all my friends and family thank you guys for such a amazing experience

Dip stick mystery

As a rookie Mini owner, I was frustrated trying to read the oil dip stick. I thought it was just me, but the technician went out of his way to assure me it was the design and then took the time to show me a unique way to properly measure oil level. And that I could expect to use a quart of oil every 1,000 miles or so. Two big thank yous.

Walking into the dealership I was greeted by a friendly...