Parker Cadillac

Great repair

The service department is great. The only recommendation I would make is to make appointments for cars when the department actually plans to start working on the vehicle. I was told on the front end that it would be several days before my vehicle would be returned, but I thought that was due to the difficulty of finding the leak. After three days, the car had not been touched. At that point, I was given a wonderful car to drive in the interim. Christmas season is a hard time to be without your vehicle for a week.

Deannie

as always, friendly knowledgeable staff. always take my car there for service. on all my visits, facility is clean and neat.

Blake Hendrix ('13 Escalade)

First Class service all the way. Problems were addressed and contact was maintained throughout the process. Loaner vehicle was smaller than mine but was in excellent condition. I have owned Infiniti, Lexus, and Acura and the service provided by Parker is unmatched. Thanks!

Great service

The employees are always so professional and nice. Whether shopping for a car or having it serviced is a pleasant experience every time.

Great experience.

They were prepared, efficient and great overall. Definitely lived up to their reputation.

Johnny Glaze

Always great service by a great group of Cadillac experts!

Excellent service

Parker has been excellent every visit. I recently had a recall and error message. They never took a shortcut or rushed, making sure the work was done correctly.

gwen from russellville

jeff thornton came out the front door to greet us and made us feel welcome. we have purchased 3 caddie's from parker in little rock. we always ask for jeff.

Beverly Frye

Everyone was great! They are all easy to work with and all are friendly!

Service at Parker Cadillac

communication and service was excellent, very responsive staff

Great Service

I am always so pleased with service at Parker. I know they will always take care of the problem.

Service so good, traded for a new vehicle.

This vehicle was brought in for service, however, it was traded-in for another vehicle. All of the prior services and/or repairs provided on this vehicle were excellent.

Retired

Parker is always so easy to deal with. I really appreciate the fact that the sales force is stable. It was extra nice to be able to deal with Jim McDermott for both by 2011 and 2016 autos.

Parker Cadillac and their great team!!!

Live now in Lincoln, NE. Back to LR for visit, wanted car checked. Major issue found. Loaner car for my use ..Car fixed and appreciative of Parker service guys!!!!!!!

Wonderful sales experience

Everyone was polite and very helpful. The facility was very clean and attractive

Great overall

From walking on the lot to driving off in my new Cadillac by far the best experience! They treat you like family.

Great service

I was completely satisfied with the service dept at Parker Cadicallac. They were most courteous, prompt and thorough. I could not ask for a better team to work with. Their communication was wonderful. I hope to work with them with my new 2016 Escalade I just purchased yesterday.

Great service department !

Great visit, very timely and as always excellent service by people who really want you to be comfortable and satisfied. Still the best service department of any I have been in.

Great Service

Very good professional service! Took time to discuss what type of services is needed to be done

Retired Deputy Sheriff

Parker Cadillac exceeded my wife and my expectations. Staff was not only very professional, but they were also very friendly and made us feel like family (at home). We felt comfortable doing business with them. We left there feeling like a king and queen. We appreciate the follow-up call for additional help in the operation of the overall vehicle (apps included). We could not be more pleased. Thank you also for the complimentary gift. May God continue to bless you to exceed your expectations in sales.

Great Service

Always exceptional service for years when I have attended Parker Cadillac.

planner with city of little rock

excellent service, I have no issues or concerns, everyone very helpful and kind.

Cadillac DeVile

Dave, in customer service department has alway been very courstious to me and my husband. people like him my the visit worth well. We will continue to keep Dave in our prayers.

Service & buying experience

Excellent service. Service came immediately to fix car when battery was out.

Poor Sales Management

I have been buying cars for years and have never experienced the arrogance of this sales manager! I have decided to buy elsewhere!

University Professor

I am always to pleased to bring my car to Parker. Everything is done well, on time, and with such warmth. I also greatly appreciate the Wi-Fi as I can work in the waiting area as well.

Best Customer Service EVER!

Best car repair experience ever in the 40 years I've been a driver! The loaner was a HUGE part of this 5-Stars!

great service

I received excellent service.. The repair tech was very helpful.

Great Service

Excellent service! Steve is awesome. Bobby Arnold showed me several Vehicles! I will be back to purchase a New vehicle from Bobby Arnold only!

Professional Image and Service

I have purchased 2 vehicles from Parker Cadillac, over the past couple of years, and I have to say that the service I received on both occasions was well above and beyond what any other car dealership has ever offered me. Because of this...I'll be back.

Great service with great emplyees

As always it is a pleasure to do business with Parker. I love that the employees and the shop are always so neat in appearance. The shop is as well kept as the showroom. The employees are so friendly and helpful.

disappointed in attitude towards service customer

very unprofessional service manager, demeaning and condescending

disappointed in attitude towards new service customer

Very unprofessional service manager, demeaning and condescending. The service manager's attitude towards me was incredibly insulting and wasn't interested in assisting me. I won't be returning.

Great service!

Always treated as if I'm the most important customer they have.

Five Stars

I am always very satisfied with the professional service provided.

Excellent Service

Reliable, Timely - Service Specialist, Mr. McKinnie was VERY Professional, Prompt and Attentive to Details.

Very good service.

Robert explained the problem,very expensive for fairly new car. We needed it in short time. He expedited the replacement motor and had installed by the time we had to have it. While I am unhappy about the cost and the fact that it "shorted out" and cost $1000.00, l am very pleased with the service Robert and Parker provided. Would like to know why it quit and something like a seat motor wouldn't be covered under a longer warranty? ]p The vehicle has only 42000 miles.

Great Service

My car was serviced much faster than I thought it would be. All personnel were very nice and friendly. Will never take my SRX to anyone else.

Great services and facilities.

The staff is always friendly, helpful and eager to assist in any way. I live two hours away and they always offer me a courtesy vehicle. The dealership has the nicest, cleanest, and most attractive service department and customer waiting area. I really enjoy my encounters with everyone at Parker Cadillac!

Nice place to do business.

This was our first time to take a vehicle to Parker Cadillac for service. Took it in for an oil change and recall on a seat adjustment problem. Was very pleased with the service and the friendly personnel. Actually decided to price new tires while we were there and were surprised to learn that we could buy them from the dealer and save some money. Great experience..all around.

The Complete Service Experience

I was very impressed with the service I received at Parker Cadillac and it all started the moment I pulled my ATS in to the service area. The first thing I noticed was how clean the facilities were. Then I soon picked up on the number of staff in the area and how professional they were in dress and communication. My service manager was very thorough in the questions he asked about my vehicle. He then openly shared that the work they'd be doing was all covered by my warranty. I received clear information in regards to the estimated time it would take to complete the work and offered a ride to my office. I took them up on the offer. The courtesy driver was very kind and pleasant to talk to. He was happy to be an employee of Parker and spoke highly of the organization. When my vehicle was ready I received a call as to be expected. But when I got back I found something that I didn't expect...While I was visiting with the Service Manager someone was notified to pull my car up. Someone walked me to my car and made me aware that they had cooled it off for me. As I was getting in, I realized it had been vacuumed and that a small gift was left in my passenger seat. Thanks for the total service experience Parker Cadillac...and the cookies.

Great service

Service was great. Didn't have to wait for a long time.

Priorty Customer

I was provided professional assistance in an user friendly manner, useful information, a number of options and adequate time for me to make decision. The salesman, Jeff Thornton, has kept in touch with me so I was very comfortable in making this purchase. I was afforded numerous courtesies by the finance office as well as Mr. Dave Parker.

Excellent service

Steve is the absolute best. Always a professional and explains everything very well. My kids love the cookies they receive also.

Great personnel & service

Having been a Parker customer for many years, I always expect and receive the best service . Every Paker employee I come in contact with is always friendly and professional . The service department is second to none. Rick and Dave learned well from their father, the secret of success !

SRX service

Easy in and out. Loaner car was ready and service was completed quickly.

Mister

It was easy, I made the appointment and you all called me and ask me to delay my appointment which I was glad to do.when I arrived for the reset appointment, I was met checked in and in 90 minutes, the car was ready with a fresh wash and off I went. Great service.

All around great experience

The service was prompt and the staff friendly and very helpful. All around good experience.

Staff and service was a Okay

I enjoyed my visit to your dealership evey one was kind and helpful to me and Connie Taylor she was excellent.

Service after sell excellent.

Good to get a car to go home in until car is fixed.

Great Service

Parker Cadillac service isn't just TOP NOTCH it is without a doubt the best car service I have ever used.

Overall okay

After dealing with a lady on the phone who did not offer me a courtesy car, I finally got her to agree to one because with my work schedule (being a teacher) I wouldn't be able to drop my ATS off until late. I was fine with the drop of and courtesy Car, but I was not happy that my car was in there for a week to fix the pinstripe and oil change. They did check out my smelly A/C, but a week for a days worth of work?? I had to call each afternoon before leaving work in NLR to check on the status of my car. I live in Cabot and driving to WLR is out of the way without having some type of information. My service advisor only called me once...when they wanted me to pick up my car. I also had to speak to another service advisor about the work done on my car, because my advisor was not around. Overall, I wasn't too happy. Parker needs to step it up because I expect perfect service when paying that much for a car. This was not that first time that I was not 110% satisfied.

Overall very pleased with Parker Cadillac!

The staff in service department are always very friendly and helpful. Great service.

Excellent customer service

We decided to get a Cadallic because we thought the service would be really good. We were surprised by how good it was. The experience was excellent!

Great Service

Every time I have had my car serviced there, for whatever reason, it has been fixed and has been a pleasant experience with friendly people.

Service Dept.

The employees in the Service Dept. all seemed to enjoy their job; met me and the other customers with a friendly greeting and smile. No problems or issues with my service. Completed faster than promised!

Great service experience

Everyone made sure I was completely satisfied Great experience

Retired

Everything was perfect. My car was exceptionally clean and everything was handled promptly.

Purchase of a new car

We did enjoy our car shopping at both Parker Lexus with Ashley. She was a wealth of information on any question we had and we would surely mention her to anyone we know that wants to shop for a Lexus. We then came to your Cadillac lot and sales consultant Jim McDermott was most kind and also answered all questions we had and encouraged us to drive several models and we decided the CTS was more in line for what we needed. Eddie certainly did enjoy seeing Rick and Dave Parker along with several others that he worked with when he was employed at Parker. The overall experience was fun and we appreciate the genuine feeling of being with family. We will be back again. we love the CTS!

Cadillac

Thank you Connie, you are great...I appreciate all, and the cookies are great...Mary Turner...(Ms Mary)..Eudora, AR

great service

Easy access, warm reception upon entering the service area, personal recognition, continued excellent service, and pleasant reception at the cashier made this experience hassle free. I have come to expect this type of service after many years at Parker Cadillac.

Camilla Johnson, Love, Love, Love my new CTS!

I typically don't like the car buying experience, but the great staff at Parker Cadillac made the experience easy. Stephan Johnson found the perfect car for me and took time to make me feel comfortable with all the latest features. The price and trade in value were good, too. This is the 2nd car I have purchased from Parker Cadillac and the only place I will go to get my next Cadillac

Survey

The service department is always completely satisfying.

Love My New SRX from Parker Cadillac

Easy-Peasy, stress free purchase. Stephen Johnson was very professional and made the entire experience wonderful. Stephen took the time on a 103 degree day to show us all of the bells and whistles and how to use them. The financing was pleasant and pain free. I am so proud to have a new SRX from Parker and look forward to many years of excellent Cadillac service! Thank you Parker Cadillac! Linda Cole

Great outside help

The people when u pull in are very nice however the ladies inside seem to be a bit snobby. I stood at the window for a few minutes to ask a question however they noticed me standing there and never said a word until I yelled and ask which way can I go outside to look at the preowned vehicles. That experience proably just lost a customer. I was prepared to possibly trade in my CTS Cadalliac 4door to a 2 door. My advise is they have no reason to be snoody especially when they are sitting there to help customers. Isn't that what they are called. (Customer service) maybe this is not the career for them.

Good Service

I was out of town for my son's wedding and My car had some issues. Parker was wonderful as they needed to keep my vehicle overnight while awaiting parts they provided me with a courtesy car which de stressed the situation. They also had the car completed to allow me to come back home in a timely manner and all things were corrected.

Great Service, immaculate facilitie

Connie took excellent care of us and the service was done in record time!We loved our SRX loaner! Beautiful!

Service like I have never experienced

Front left tire is my issue and while I had to pay to replace a 2nd time Randy is planning to speak with tire manufacturer to see if they will work with us on A. finding why this is happening B. Financial relief. Amazing service.My car is a lease from Chicago so not even a Parker car, yet I am treated like a VIP every time I walk in the door. You have no idea how much that means to a new kid in town. Thanks for the amazing service time & time again.

Cadillac owner

Got me in and out very quickly and with good service. Very professional employees.

Great Service

Always a pleasant experience at Parker Cadillac. They treat you like you are the most important customer of the day....even when you are not :)

2011 SRX

I cant say enough good things about your dealership but the car is a BIG disappointment. I don't think I will ever buy another Cadillac.

Great Experience!

Parker Staff was so friendly & helpful. Manager Michael has called me several times after buying my car to make sure I'm extremely satisfied & to answer any questions I may have. Jeff & Michael were patient with me & stayed late to get my car finalized. I feel like family to the Parker staff. AND I Crazy love my new SRX. ?

Service

As always, .........................................great service!

henry

The dealership was very clean and the staff was very kind. I would recommend this dealership to everyone.

Great dealership !

Great experience, our salesman Michael Hopkins found the car that was exactly what we had been looking for. Got a great price and a acceptable price for our trade in. This was our third purchase in the last 2 years and we could not be happier with the dealership. Wonderful to find a company that actually puts customer satisfaction ahead of just selling a vehicle !!

Great Experience

It was my best experience ever in purchasing a new vehicle. Top notch service.

Great facility and staff

I was not actually looking for a vehicle, just browsing in anticipation of trading vehicles after the first of the year. The salesman, Jim McDermont, was so very nice, not high pressure at all, just helpful. After looking at a couple of SRXs, he asked if I would like to test drive one - and lead to the sale. He is extremely professional and it was a pleasure working with him and your staff.

Thanks for taking care of my car!

From start to finish, the service representatives provide clear and constant communication regarding the service they are providing. The cost is competitive; however, the attention to detail can't be duplicated. Thanks Steve McKinnie!

Great experience!

The salesman at Parker was great! Not pushy at all, just very helpful. He knew his product and inventory very well and was also helpful in getting me the best deal. I had priced the car at another dealership, so I know that they were fair with me. AND my salesman took time to teach me how to work all the gadgets on my car....I mean really took his time with me! I am loving my new Cadillac!

OVERALL GOOD QUALITY

Good service. Friendly workers, overall Definitely would recommend.

Great services

I had great experience! Everyone was so nice and friendly. Thanks for everything!

Warranty Repairs

The service representative that assisted me (Steve McKinnie) was very courteous and prompt with assisting me in getting my car serviced. He reminded me of other details I might need to addressed, but I was not pressured into doing his suggestions although I did have the work preformed.

new car buying was easy and enjoyable here

michel hopkins took the time to take us out and show the features of the srx when we test drove.people are extremely courteous and helpful. mr. hopkins had a lot of knowledge about the srx.

Rim Repair

I brought my mom's Caddy up to have a rim "fixed" and the company that repairs them looked at it and said that it couldn't be repaired, but the employees that had the case are in contact with them and they are going to be on the lookout for a used replacement rim in order to save us some money. They were very nice and that is a big help in trying to find one.

Great Cadillac roadside service facilities.

Great service !Very nice employees!!Great very clean shop.

Good Service

I showed up without an appointment in the afternoon and they took me right in and had the shuttle bring me home. They diagnosed the problem and had the car ready the next day. The shuttle came to my home and picked me up and brought me back to Parker.

Great Service and Experience

I had a great experience with the recent service to my car. Everyone was helpful and very knowledgeable -- thanks for the quick response!!

Cadillac owner

Always good service, pleasant employees and neat clean area.

Clean facilities and great services

Everyone in the Service a Department greeted me warmly and made me feel very special. They also listened to my description of my concerns about my car and took those concerns seriously. My total experience was exceptional.

Great service and love my ATS Coupe!

The staff at Parker Cadillac was very nice and helpful. I always look forward to the fresh baked cookies that the staff place in the car when picking up. Unfortunately, this last visit I didn't receive any. :( Please know that your Parker customers love the cookies and appreciates the sweet treat! and it makes for a great photo op and post on Facebook! Thanks again and keep up the great customer service!

Clean and convenient

Service was very quick and convenient. Service department was great. Even ran into brice bishop when i was there. He's a great guy. Will refer you all to anyone.

keith everett

excellent customer service financing painless loved it

Ms. Susan Plasek

I needed roadside assistance and a new tire during my recent vacation to Arkansas. Roadside assistance was provided by Parker Cadillac, who were very prompt to rescue me and my vehicle. Once we arrived at the dealership, they very courteously provided the service I needed in a minimal amount of time. They even washed my SRX before it was returned to me.

can not wait till i can afford a new one.

They are truthful, courteous,friendly,and it's a pleasure to just visit.

Parker - You've gotten it right!

A number of years ago we came to Parker Cadillac after dealing with two other Cadillac dealer service departments, one in California and the other in Arkansas that I would have not rated even up to the level of "POOR" customer service. Our experience was terrible and we were planning to move away from Cadillac and GM totally. At the suggestion of the owner of a local tire shop we tried Parker?s service department. Parker listened to our issues, resolved them, and treated us as if we had been lifetime customers. We have since purchased 2 new vehicles from Parker and plan to be ?lifetime customers? based on the true ?Customer Service? of the service department. At Parker you have gotten it right, a great sales department and an outstanding service department.

Parker Cadillac Experience

Parker always delivers the most excellent service of any dealership I have dealt with over the years.

Friendly !

Helpful, friendly, organized& quick! Nice facility!

Best Car Dealer in Arkansas

As always this is a top notch dealer. I don't get better service from and business of any type than I receive from Parker Cadillac. I highly recommend them!

Great service.

Excellent service. Excellent facilities. Good cookies.

Great facilities and service

Everyone was very nice and helpful but I had to wait for two hours even though I had an appointment. Seems like several other people had appointments at the same time. If that is the case, why have an appointment at all?

Excellent detail, outstanding service!

I had my SRX detailed and bar none, it was the BEST detail I have ever had on any car I have ever owned! They did an outstanding job! I was very impressed with all the service I received at Parker Cadillac. Thank you Service Department keep up the good work!!

car serviced

Very nice and helpful. He got me in and out on time as promised.

Service department.

THE SERVICE PROVIDED WAS OUTSTANDING. ITS A JOY TO SEE HOW WELL SERVICE IS RENDERED.

Wonderful

Such a great first time experience with Parker. I bought my car at another dealership and I've never in my life had been treated so wonderfully! The staff was warm and welcoming and the service process went very smooth. The cookies aren't too bad either. I however didn't like the cashiers tattoos. I felt they were a bit tasteless for where she is working.

Regular Maintenance

Everyone on staff that I passed stopped and said hello and asked me if they could get me anything. The dealership is always spotless! I couldn't ask for better service. I'd been on a trip out of town when my Check Engine light came one. I took it to that dealership. They told me it was the fuel and that I hadn't closed the cap correctly. Believe me when I say that dealership wasn't anywhere close to Parker in service or cleanliness. When I mentioned this to Parker during my oil change, they found that I had a solenoid valve out. They immediately gave me a Courtesy Car and told me it would be ready by 4 pm. It was ready by 2! They are absolutely amazing. I love them - and the cookies they leave in the car when it's done!

Great Service

The work quality was excellent. They kept me well informed. Real nice experience

EVERYTHING IS GREAT ABOUT PARKER CADDY

IAM 100% SATIFIED. MARK ZIMMERIN IS THE BEST SALESMAN IV EVER HAD. I LOVE MY CAR, ITS VERY EXPENSIVE AN OVER PRICED BUT I STILL LOVE MY ESCALADE.

Excellent dealership

I was very happy with all aspects of my visit and will be going to Parker in the future for all of my automotive needs

service repairs

my service advisor Connie Taylor was as good as any I have ever had. She went out of her way to make sure I was taken care of and kept me up to speed on the status of the part that had to be ordered. I am going back for tires on my wife's car as a result of the great service.

Excellent Facilitates and Exllant Service

First of all I am not sure what happened to the survey that I completed within 36 hours after I brought my car in for service. Never the less, the service experience was excellent. As soon as drove into the service area there was an attendant there to check my car in. The attendant was very courtesy, knowledgeable and helpful. My first thought was that they were laying out the Red Carpet for me because I was a ne customer and this was my first time there. It did not take me long to realize that this was the way that that treat all of their customers everyday. Based on my personal experience I would I would have no problem in recommending this dealership and service department to all of my relatives and friends.

Customer

Every time I have my CTS serviced I'm impressed! Steve goes above and beyond to make sure everything is taken care of. Thanks and keep up the good work!

Great service

Would like know more details of the service I'm getting before hand so I can refuse some or not like the car wash if you wash a car and don't dry it things in the air can create water spots especially on custom rims

customer

We have just purchased our 3rd CTS at Parker Cadillac. Jim McDermott has been our sales professional for each purchase. He gives his undevided attention to every detail and is a joy to work with. Everyone at Parker caters to our needs from the purchase of our CTS to the service when needed. The regular maintenance of the automoble at no charge is a wonderful plus. Thank you, Parker Cadillac, for another another smooth purchase.

Excellent service and friendly personnel

Took my car for oil change on May 20,2015. I waited on the car to be serviced. It did not take long at all. Service personnel was very friendly and helpful as well as everyone I saw. I say it was excellent(I am a hard to please person).

Buying a new Escalade

Had a great experience with our salesman, Stephen. He was very knowledgeable and professional.

Great Service

I had an issue with encoding my 2012 Cadillac to match my new garage door opener. Your technician went out of his way to come to my home so I could avoid a trip to the dealership. He was very courteous and knowledgeable, and had me up and running in no time. Another example of Parker going "above and beyond".

Cadillac owner

Staff worked me in on same day i called. Help unload my car; gave me courtesy vehicle; explained all problems and estimated time to fix. all staff were knowledgable in their job. Not a single person complained about all the "junk in my trunk, and back seat". Really, i work "out of my car" and have to carry everything with me..:) Thank you for all you do.

Oil change and part repair.

Completely met my expectations. Connie and Robert Taylor are the best!

Awesome Service

As always, service was friendly and convenient! Thanks!

Professional Service

The dealership is very conveniently situated and the staff are very professional. I had a long wait before I was taken care of it is not the fault of the service agent but there were way too few service agents for the volume of customers. The car was clean and well taken care of.

Great service and staff very helpful.

Work done as requested and waiting room was appropriate.

great service

Everyone was helpful and friendly. The dealerships was very clean.

Mike and Jackie Robinson Conway Ar.

I am 49 yrs over my life time I have purchased approximately 19 vehicles and not one dealership has treated better than Parker Cadillac.Parker Cadillac is #1 for when it comes to a vehicle. Mike and Jackie Robinson Conway Ar.

Great people, excellent services

Dave, Steve and all the other guys in the shop area are a great group of people!

Every Dealer should follow Parker's Service model

I couldn't be more pleased with Parker's service. They were ready for me right at my appointment time and the recall work performed was done quicker than they estimated. Parker should be the example all businesses follow when it comes to taking care of clients.

Recall on Car

They got me in and out in a reasonable time and even washed my car. Which was filthy because I had driven back from Memphis the night before

Service

Great Service from great people. I was very please with the entire experience.

Mr. and Mrs.

We are always very pleased with the service we receive at Parker Cadillac!

Parker has to be the best in the state.

What can I say, have been going there for 4 years and have not been disappointed yet. Thank them for me.

Mr. and Mrs.

Easy to make an appointment on line. Service manager was courteous and went out of his way to make sure I was accommodated

Parker Cadillac Service and Sales Departments

The Parker Family are always courteous and professional. They're usually very busy when I go into the service department, but they're still very nice and do their best to get the car out as quickly as possible and when promised. I've always been offered a courtesy car which is great, that way I can go to work and not have to worry about waiting on it. They're a top notch service department and sales department. First class all the way.

Cadillac Customer

Staff is very friendly, great to get along with and have conversations with.

Great Service

We are always very happy with the service department and recommend this dealership to our friends. The employees are the best and the facilities are extra nice. We appreciate them letting us use one of their new cars while ours is being serviced!

my appiontment

they took care of me even under adverse conditions

5 STAR RATING

Good friendly people who make sure you are happy and taken care of. A pleasure to do business with,I would definitely recommend this dealership. A happy customer, Ronnie Mizell

Great Service!!!

Best Customer Service by far!!!!Great Staff and fast service!!!I was really impressed!!

Great great service

The team exceeded my expectations relative to a timeline to explore the issue and they were absolutely friendly. The service team walked me to the door with a smile. They are absolutely the best.

Maintenance excellence

Great services, as always,......................................

exemplary service

Always a pleasure to visit the dealership. A little bit of a back-up,but still a pleasurable experience. Got shuttle to an appointment and pick-up when car was ready. And as always a clean car and warm cookies were waiting inside.

Best Service Dept. Ever

Love the service department. They are the best. I trust them.

Satisfied customer

Timely, efficient, and professional.. Personnel discussed other services that I might need. Very helpful.

Car repair with Great service

Great experience.great service and great people. I tell everyone about the Great treatment at Parker.

Professional Customer Services / Great Facilities

We came into Parker Cadillac after doing some research online and after visiting several dealerships. The dealership did not have exactly what we were looking looking for in a CTS, because having FWD was a requirement, We discovered that the CTS did not come in FWD, but the salesman Bobby Arnold stated that they could possibly a XTS which met our specifications. They eventually located a XTS, which meet basically ally the requirements that we were looking for. They were very professional in walking us thru the sales process and all of the perks ( free oil changes, tire rotation and various warranty clauses and issues ), that we will definitely be considering Parker if we purchase an additional vehicle.

My visit with Parker Cadillac.

I was very pleased with my visit with Parker Cadillac.My wife and I both were very pleased with Stephen. He was very easy to work withand went out of his way to make sure we were pleased with our purchase.

Service Supberb!

My experience at Parker Cadillac was very good. The service staff was very friendly and knowledgeable of my need.

Satisfied Customer

Services were provided in a timely and quality manner. Technician was professional, helpful and addressed all of vehicle needs. He made sure that all of my concerns were identified and provided user friendly information.

SRX Owner

Excellent Service!!!!! Excellent Dealership!!!! Love Parker Cadillac!!!!!!!

Great service

Great service and friendly staff. Always a great experience.

Review

Great service. No problems with Parker service. Parker service writers are very professional.

Great deaerlship and employees

Had a warm welcome as always. We met with with our previous sales consultant that helped us through the purchasing process and made it very stress free and enjoyable.

Parker Cadillac in Little Rock, Arkansas

As always, everyone at the dealership was friendly and helpful. The car was returned to us faster than estimated. This must be the top service department in the USA!

Great Service!

Wonderful service experience as always! Parker provides best in class service...

Great Service!

Everyone at Parker was very friendly and helpful. I was in and out in no time.

Wonderful service

Brent,roadside assistance was a very wonderful and pleasant person considering the weather he had to get out in! Thanks so much for your help it was a life saver. Great job as usual.

Hold on to your keys! to avoid being pressured!

Any potential customer be aware that there is a tactical sales ploy used at Parker Cadillac. If you are thinking of trading in your vehicle. HOLD ONTO YOUR CAR KEYS!! they deliberately will hold onto your keys and move your car from the front lot for hours. They admitted they do this to keep potential clients from leaving. I asked to leave and could not because they had my keys and car for over 2 hours. This was one of the worst experiences. To not be able to leave of my own accord. They need to immediately STOP this practice. It is unprofessional and completely disrespectful! I wanted to warn others.

customer

Excellent service-you went out of your way to take care of our needs.

Service Appointment

It was outstanding, fun and I will enjoy my new car

Great service, clean facility.

Very good service rep.. He was ready with my paper work, knew exactly what need to be done and got my in and out as fast as possible. The waitng room was spotless with a nice tv and cookies.

Maintenance / Recall

Parker always does a great job. Love the availability of the courtesy car instead of having to wait for hours.

Great Service for over 40 years!!!!

Great customer oriented service as always for over 40 years!!!!

Parker Cadillac Experience

My experience with the service department is ALWAYS terrific. They are the best of any dealership I have ever dealt with. Thanks for putting customer satisfaction at the top of your list.

superior customer service

The service we receive is always above the bar. Service Advisor David Morton calls and update you in a timely manner. He knew my car by my license plate. That's just how observant he is. The entire crew makes you feel proud to own a Caddilac. I would recommend them again and again.

Awesome!!!!!

Awesome service!!!!! Beautiful dealership!!! I was impressed with their level of professionalism!!!! Would recommend 100%!!!

Wonderful Service, Thanks, Parker Cadillac

David Morton was extremely helpful to me when I had a bent wheel. He took care of me from start to finish. He kept me informed of the progress all along the way. I really appreciated all of his help. His attention to my problem helped me stay calm.

Service excellent & facility very nice

The staff was excellent with great customer service skills.

Excellent Customer Service

The staff was very helpful & extremely courteous!!

Great services

Excellent! Stephan was a great listener, thorough and detailed in providing the choices for me. Polite virtuous, with great integrity. He earned my trust and showed the utmost respect.

THE BEST EXPERIENCE EVER!!

Parker Cadillac- Went over and beyond delivery of my Pink Esclade! From the owners of the dealership to the sales force to the service department everyone treated us with the most amazing support and I would recommend the dealership to anyone looking to purchase a car or have service work preformed. Robert Taylor is a asset to the dealership along with everyone else there- Go by Parker today and find your new car.

Excellent Service

I haven't had many issues with my car that were really bad, but even the little stuff is taken care of with dignity and kindness and you are treated like a valuable person. The car always comes back repaired and working and clean. I appreciate what you do.

Excellent Service

I don't think I could receive better service anywhere! Excellent!

Great Services

Our salesman, Stephen Johnson, was extremely polite and professional. He made us comfortable right off the bat and we enjoyed doing business with him and Parker Cadillac.

Excellent Service

Parker service has served all of my vehicles since the first Caddilac in 2007. The service department is "top notch." The work performed is always thorough, efficient, and complete. Parker service department staff members are extremely professional, courteous, and reliable. There were times when I felt they went above and beyond the required assistance to ensure customer satisfaction.

Best dealership in town.

Purchasing a vehicle here is a pleasure. They don't try playing games with you like other car dealers do. And the service department is the best I have ever seen anywhere. Treat everyone as if you are special. A pleasure to do business with.

Steve Taylor

always easy and a pleasureable experience, quick responce to all my needs

Clean Facilities

I received good service, and have no complaints. I have no other comments.

I don't really know what kind of title you want.

Great service and people!! I could not ask for better service!

My first service experience at Parker

I had my 2014 ATS serviced for the first time on Jan. 9,2015. The service staff was very friendly and made my first service experience very positive. The service area was so clean.

Sharon Luxon

We answered a recall for our radio and was given a loaner as it was going to take several hours. When we returned our car still wasn't ready and we were treated to coffee and cookies. You couldn't have been more courteous; when we picked up our car everything was fine and our car was washed and vacuumed , it looked like anew car. You run a very efficient operation and are most pleasent. This has ben he service on each of pu six visits. Many thanks. Sharon & Larry Luxon

Unforgettable Customer Service

I have been to many dealerships and have NEVER experienced customer service like I did at Parker Cadillac. I was so impressed with every person who I worked with. They were very informative on the status of my vehicle. The Parker Cadillac team was extremely accommodating in making sure I had a service vehicle in order to go about my regular day/schedule. The service was exceptional from the moment I walked in to the time I was at the cashier to pay for services. I highly recommend Parker Cadillac. Their attention to detail makes the experience unforgettable.

Truly exceptional staff

Everyone at Parker Cadillac goes above and beyond to make each vist a pleasant experience.

Excellent Customer Service-- Luxurious SUV!

Excellent customer service! We had been to 3 lots prior to visiting Parker Cadillac. We came in frustrated at the end of the day on a Friday and could have kicked ourselves for not coming here first! Stephen, our salesman, was friendly, knowledgeable and accommodating. He took us to my dream SUV within 5 minutes of us setting foot on the lot. 5 minutes later we were ready to buy! The purchasing process was fast and searless thanks to an honest up- front business manager and salesman who listened and accommodated! Love, love, love Parker Cadillac and my new Cadillsc SRX! Customer for life!!

Mrs. Carol Hutchins

Connie was very nice and went out of her way to explain the road side assistance I have with Cadillac. However, my car wash was really bad. The back window still had dirt all over it and someone had unscrewed my antenna and had not replaced it. It was in my door pocket. This would not keep me from coming back but does keep me from giving you a five star rating. This will not let me submit without consenting to be contacted, but please don't.

oil change

Found things to repair not under warranty. Had to wait a long time to have the srx worked on.

Mr. John Avaltroni

You guys do a great job, but I'm getting tired of the multiple surveys I receive every time I visit your dealership. Don't worry, I'll let you know if you fail to meet my expectations. You won't have to ask.

Very good service

Everything looks like the way to get the best of everything, from the time you drive up to the time you exit.You are in good hands with the way the personal take care of all of your car needs. Thanks for the ways I was treated during my last visit.

excellent service

I was kind of apprehensive at first bring my car to the dealership, but when I got there I was amazed by there're professionalism and excellent customer service toward servicing my vehicle and I was also amazed that for the minor work I had done they even washed my vehicle for me. I will always bring my vehicle back there when the service is that good.

CUSTOMER