Great car buying experience
A refreshingly simple car buying experience compared to the other beat downs I have had when getting a new car. Very nice and professional with very little effort to load on extras.
Professional, Relaxed and Conscientious.
Park Place Lexus was welcoming and accommodating. I was greeted and assisted as soon as I walked up to reception. The facility has a very open showroom with a comprehensive selection of models to browse.. I didn't feel pressured and enjoyed the banter and sense of humor of our Sales Experience Manager. He was patient and helped me narrow down my choices so that I left with a vehicle that met my expectations.
love the car
very friendly service, price was good. salesmen did follow up with call back. the car is fantastic, now hopefully I can get same quality of service when I bring my Lexus for first oil change.
My first time to buy a car online. I had some trepidation about it, but my fears were soon alleviated by the professionalism of David Parks. Every step of the transaction was everything a Lexus buying experience should be! Highly recommend Park Place Lexus Plano.
Amazing Customer Service!
Mike made my car buying experience a breeze! He is knowledgeable about his product, honest, and attentive. He did not pressure or rush me during the process. He spent a great amount of time going over every detail of the vehicle and its operations. He continues to assist me as things come up - always quickly responds to my text messages!!- simply the best car buying experience ever!! Thank you Mike!Lisa Hall
Always great working with Kenneth Adkins - have bought 3 Lexus's from him! He found exactly what i was looking for to inlcude all of the bells/whistles. Plus he is a nice guy
Adam Remington made the whole experience a pleasure. His professionalism and the care that he took to make sure we understood the whole process. When all the paperwork was done....he spenttime going over all aspects of the car. This was particular great for me....it was a gift and Adam went out of way to make sure that the details were worked out before I got there....including a huge bow on the car. Can't say enough great things about Adam. Friends all know the story of the surprise and who to contact at the dealership. ADAM REMINGTON
The best experience ever buying a new Car.
Buying this new car from Adam was very enjoyable, he made the process easy and understanding. I have bought a few cars in my lifetime and I have to say that I will buy from Adam again. He explain the features and benefits about the car. I like the safety and reliability aspects. He has my business. Thank you Adam you made me rethink my opinion about buying a car. Thanks
Park Place Lexus...Ask for Kenny!!!
Want to buy a car quickly and with ease...I got really lucky and Kenny asked if he could help us. No high pressure sales pitch...just showed me what I wanted to see. He made the process simple and quick. Thank you Kenny!!!!
Very pleasure car purchase from Park Place Lexus
Gabriel helped me to find my dream Lexus car in just 2 hours. This is the second Lexus I purchased from Park Palce Lexus. It was a worry free buying experience. Gabriel was so helpful to find the model and color that met my expectation. He throughly explained the new features and options of different models and made good recommendations. I will contact Gabriel for another Lexus If my family members or friends need one.
Gabriel was patient and very professional. I never felt pressured or rushed to make a decision. He listened to my needs and was very flexible. This was a very pleasant experience as a first time customer. I look forward to a continued positive relationship with the entire staff. Gabriel went above and beyond.
Top quality sales experience
We came in to Park Place Lexus to look at Lexus ES vehicles and were fortunate to get to work with Michael O'Brien. He was very courteous and friendly and informative, treated us with patience when explaining our choices and giving us recommendations. He seemed to be on our side when trying out the best pricing options, we couldn't ask for more. Highly recommended!
Excellent purchase experience
If we buy another Lexus it will definitely be from Adam Remington. Our first visit found us considering a Lexus, Mercedes and Jaguar. Adam presented his product in a professional manner without any pressure. We all knew he wanted to sell us a car but he also understood where we were in our process and gave us the impression that he truly cared that we make the best decision four ourselves. It took us two more days to decide on the Lexus.
I bought a Lexus from Par Place Plano last Saturday and I had the most wonderful experience ever. I would recommend everyone that I know to go to park place Plano.
Car Shopping November 15th 2016
I truly appreciated the help and advise I received from sales rep Sean McClowry. Sean took the time for 2 days working with me on a Lexus purchase. I ended up purchasing a 2012 ES350, So far I am very pleased. I liked how clean the dealership was. The 3 people who assisted me in various tasks such as direction to the ladies room. Everyone was nice and helpful. I would recommend Lexus at Park Place to friends and family. Keep up the team work!Best Regards,Mary Martin
We never thought buying a car could actually be a pleasant experience, but with Adam Remington as our sales rep, and Park Place as the dealership, it was totally different than prior experiences. Adam is so pleasant and genuine, very low key, no hard sell or "let me ask my manager" tactics. He's knowledgeable about Lexus products/features and listened to what we our needs and desires were. No attempt to up-sell by Adam, but the Autumn Shimmer Lexus RX 350 of my dreams up-sold itself and Adam worked hard to help us make it happen. After the sale, we got extensive "training" on all the features of the vehicle...way more than our Honda CRV for sure!! Adam was patient and assured me if I have any issues, call him or the technical help desk and they'll walk me through anything I need to know. I'm still learning but it's a real joy to drive our new vehicle. Best of all, we know any time we go to Park Place, even for a car wash, we'll be treated with courtesy and get great customer service.
3rd Time doing business
This is why Parkplace Lexus always successful and consider one of the best place to purchase a luxury vehicles. Gabriel Delgado is an excellent example of a true professional and knowledgeable employee. Whether is new or used (I have purchase both), I like to get thing done quick in a timely manner and Gabriel Delgado exceed my expectation, as always. He went far and beyond his limit by going to one of the sister brand, from Plano to Grapevine to get the specific vehicle I wanted. 2-2/12 hours, I was able to walk out with my newly used car, 3rd one. Highly recommended. This is my opinion, go and experience yourself.
The best car buying experience
Gabe helped me find the best deal for my car and showed complete professionalism throughout the entire process! He even worked with his manager to get a good value for my trade-in that I could not find at any other dealer in the DFW area. He was very patient with me and got me an amazing deal that fit perfectly within my budget. I would highly recommend him and Park Place Lexus!
We were treated with respect and dignity.
Carl Keith and Darren Wagoner-- we death with both -- were quick to respond but never even close to "pushy." This is, arguably, the easiest and most pleasant car-buying experience we've ever had. Both Mr. Keith and Mr. Wagoner practiced the very first principle of good customer service: they LISTENED. And then they responded with gracious kindness and, sometimes, a bit of humor. We came away almost persuaded that our deal was fair and absolutely certain that we were esteemed as valued customers and not merely numbers on a monthly statistics report (though those things surely exist). In summary, we love the car and think the dealership is a model for others to emulate.
Michael was very helpful and easy to work with. He made it seem no problem at all finding the right car for us. Even when it meant driving out to Grapevine to look at their inventory. It was a pleasure working with him.
This is my 4th car buying experience and this is the best. Gabriel shows lots of respect and understood the need and worked according to the need. Anytime I would recommend friends to Gabriel. Great car buying experience through Gabriel!
It was time to get a new car and i was dreading dealing with a salesperson and all the back anf forth, but to my pleasant surprise Gabriel was very nice and never too pushy. We had also gone to another dealership and we ultimately went back to Gabriel because he was honest about pricing and he was overall nice guy to deal with. After the sale was finalized he even offered to go to my home to help set up the car to my garage door!
I have purchased 4 vehicles from Herb at Park Place Lexus. Every experience has been smooth, hassle-free, easy!! Herb makes everything peaceful! I will absolutely continue to call upon Herb for my future vehicle needs. I highly recommend him for your future purchases!!
Rick and all the staff are very Professional and friendly! Rick explained all options and made the purchase very easy and fast. I will refer anyone to Park Place to make a purchase of a vehicle. My Lexus rides like a dream. Thank you Rick and the staff at Park Place!
"Straight forward and simple"
We are loyal Park Place customers for years. We believe in our" Team"! We are fortunate enough to have a great salesman by the name of Zane Sommer. Zane makes the difference when it comes to simplified car buying. He sat us down and said here is your options...Then when I presented my idea he said okay but, you will be making a mistake that you will loose money. I talked it over and he was right. We are so happy to be with Zane. He is a great young family man and caring.
My husband and I were very impressed with Park Place Lexus and even more impressed with Sean McClowry! He made our experience very pleasant and was so knowledgeable about the cars we looked at. We bought a certified preowned SUV and couldn't be happier with it. Thank you, Sean!
Best car buying experience ever. Period.
Thank you so much Don for a fantastic experience at Park Place Lexus. I hate being in dealerships. The experience has always made me uncomfortable. I always felt at ease, cared for as a person, and truly enjoyed getting to know you. This was by far my best experience in a dealership and I actually look forward to coming for service visits or car washes. Thank you again and we look forward to seeing you again soon!Amy
Seamless Car Purchase
The EASIEST car I have ever bought. Gabriel ironed out every detail - even after he had to leave work for a family event...he called to check on me and made sure everything was perfect for my arrival. I would recommend him to anyone who asks!
Great deal, great people and a great experience!
I wasn't even shopping for a Lexus until friends recommended I consider one. Not only did I get an incredible deal on a certified preowned GX-460 (thanks, Chris Brunner!)...but I was pampered and taken care of a gentleman named Sean McClowry. His patience during the decision-making process, his knowledge and ability to answer all questions about my purchase and his friendly, likable demeanor made this purchase the best one ever! I'm a Lexus fan for life because of Sean, and the amazing customer service that Lexus is famous for. Thanks for a great experience, Sean!
Best Experience in Buying Car
Park Place Lexus Plano has excellent knowledgeable sales staff. Working with Jimmy Bryan in our recent purchasing a new lexus is the best experience in many years of car buying. He helped with providing detailed information and assisting with presenting various options for our purchase.
I was recommended by a friend to go see Gabriel Delgado. Gabriel was very easy to work with and understood my budget limitations and that I had not purchased a new car in nine years. Of course, I was on the fence about buying a car after all that time, but he really made the experience very painless, and probably one of the easiest car buying experiences I have had. He provided options to fit my budget, and he always communicated back with me as quickly as he could. I appreciated that a lot. I would for sure recommend to anyone purchasing a Lexus to go see Gabriel, very smart, young man!
Best service ever
I was trying to buy a new car within my budget when i just recently just got out of college and worked about 6 months, i wasn't really considering a Lexus, but i just wanted to take a look at it because i had been a fan of it.and Gabriel showed me the College graduate program that they offer, which saved me a lot of money, and he also offered a ton of other stuff that completely changed my mind.and now i am home with a brand new Lexus IS200T
Great facility with matching great customer service
I was trying to decide on what type of car to buy. I like German engineering so wasn't considering a Lexus... but my wife was. So we dropped by Park Place Lexus "just looking". David Broadbent greeted us, showed us the new RX350 as well as certified, older RX350s. I was impressed with David's knowledge and professionalism as well as the very nice dealership. David was actually helpful and considerate, rather than being the typical aggressive car salesman.We looked at other cars and then decided to get prices for our top three choices. David again assisted us in a very professional, helpful way. His efforts to find the car we wanted (color and options) and to make a deal that would work were impressive. The end result was our lease of a new Lexus RX350.We have been very happy so far with the RX350 and with David's follow up to ensure everything is going well. We actually look forward to our first visit to the Park Place Lexus service department, because we expect the same great customer service there as well!
I really enjoyed purchasing my new lexus at park place.We didn't have to go thru separate financing department to finance our car.Chris was able to help us to finance our vehicle, delivered in timely manner!I would highly recommend Park Place and Chris Kim!!
Lisa Edwards - RC350 Purchase
Seriously the best dealership I have ever worked with. I had a horrible experience with Boardwalk Audi, went to Park Place that night and purchased my new RC350. Darren Smith and Don Mitchell, salesmen, are always there to attend to my customer needs. Super friendly. I will never leave Lexus again. :) Kendall Richards, finance, was super helpful and looking out for my best interests doing everything possible to ensure my financing was equitable and fair. Absolutely love these guys. The entire team and Park Place is amazing!!!!! The new location is absolutely stunning as well. :)
I dealt with Michael O' Brien at Park Place.Plano. He was an excellent salesman. He was very thorough and explained the contract very well. And has already followed up this morning. He worked very hard to get me a great deal on my car. I would be pleases to recommend him as a salesman to a friend.
What a great experience .
My trade at Park Place has opened my eyes to what a superb dealership should be.Tony Accosta represented the dealership in a very professional manner along with a guided tour of this great facility.
Excellent service, A+.
Pleasant experience, this is my 3rd purchase through Park Place and all of them have been great. Mike O'Brien help me all the way in trying to get what was the best fit for me. Awesome to work with him.
Vehicle not as described and follow through after the sail was poor. Automatic windshield wipers did not work on a 2015 certified Lexus. Was told to get it fixed and send a bill. Four request and no reimbursement.
no pressure, pleasant experience
My husband and I were amazed regarding the no pressure approach to car selling we experienced at Park Place Lexus Plano. Instead of stressful event, KC and Mike made it a very pleasant experience. I love my RX 350!!!
Surprise Gift for my wife
My wife has always wanted a Lexus, but never asked for one.. Her birthday was September 25th and I planned to give her one as a surprise!Jimmy Bryan was my contact and Salesman at Park Place, not only did he negotiate with me honestly and fairly, but helped me pull off the surprise and he had placed a big Red Bow on it too!Mal Smith
Michael listened attentively to my leasing needs and explained my options that would best help me. I appreciate is time and honesty. I would recommend him and Kenneth Adkins to anyone looking for quality service..
Superior Car Buying Experience & Satisfaction
Some dealerships get it and others don't. It's just that simple. In my 40 years of car buying experience, I can say that Park Place Lexus Plano gets it. When I decided to buy a new RX350 this year, Carl Keith listened carefully to my plan to surprise my wife for her birthday and helped me execute it perfectly. He cut through the red tape and we made the deal efficiently. His professionalism was key in making my buying experience a pleasure.
Our purchase and experience with Herb Simonsen
The Dietz Family, Gerald, Alice, and Geoff had a great experience with Herb Simonsen. He had been recommended to us by a friend and neighbor and he met all our expectations. He listened to and provided information that related to our specific needs. He was patient and available to be sure we understood all answers to questions that pertained to us. The dealership had a very professional atmosphere which made our time there very pleasant. Herb was professional as well as friendly. It will be our pleasure to recommend, and use Herb for our needs concerning our automobiles. We wish him continued success.The Dietz Family
Best Car Buying Experience Ever!
From the minute we stepped into the Park Place Lexus dealership we were treated very well. Our Salesman was David Parks. He was hands down the best car salesman we have ever dealt with. He was courteous, patient, very respectful, and he was never pushy or aggressive. He let us proceed at our own pace. He answered all of our questions and was very knowledgeable about the car and about the process. I would not hesitate to use David again and I would recommend him to our family members and to our friends. This was the best car buying experience my wife and I have ever had!!!
This was my third purchase from Park Place why go anywhere else. The other dealers should take note of how you really should treat your customer. Thank you Michael O'Brien for making this a pleasure to purchase a vehicle. Thanks Brent
Viktor Koleychik - Premier sales experience.
What I liked best about my dealership experience was Mr. Viktor Koleychik. It isn't an exaggeration to say that I probably aged him a few years with my constant questions, late night phone calls and constant pestering about the location of my vehicle as I awaited its arrival. Prior to making the sale, Viktor took the time to speak with me whenever I had the time, which due to my work, was often during the evening hours when he certainly wasn't at work. I visited several dealerships while making my decision to purchase a vehicle, including multiple Lexus dealerships. It was only in Viktor that I found a salesmen that I felt had integrity beyond reproach. Someone that I could trust to help me make this type of purchase. It took 6 months to purchase a vehicle from Viktor because I tend to research every aspect of something before I buy. Despite this, I was treated like I was a serious buyer at every single interaction with Viktor. That is professionalism I will remember. Thank you,Brent Garcia
I have a online quote and made an appointment with them. When I reach there, informed that was sold,and seen a lack of interest from the salesman.seems like he hated us. Any way we ended up buying a suv, but has to pay $4000 more than what we got from the quote.
Love my Lexus
Enjoyed working with Adi, very knowledgeable and customer service oriented. He introduced us to the hybrid and we could not be happier. Everyone on the used sales side was pleasant, asked if we were being helped, offered a beverage. Holding back on a five star rating due to the lack of customer service from the new sales receptionist, first impressions do matter, she gets a 1 star. This is our second Lexus and we will continue to recommend Park Place.
Well...it's been 17 years since I bought our first Lexus from Park Place Lexus, Plano. We are now on our 6th (or is it 7th?) Lexus and we just keep coming back! This has been a most pleasant journey for us and I must give credit where it"s due...Mr. Mark Dresselhuys. This gentleman has a been the most gracious, affable, kind salesperson I have ever known in the automobile business, bar none. He has ALWAYS gone the extra mile for me every time I show up and say "OK Mark, I need another car." He finds the best deal for me, even the time he suggested a new car for a little less than the two year old car I was looking at! I am just so pleased with his attention and care and his special "I can do that" attitude. Along with Mark, I applaud the Service Department and especially Mr. Nigel Loweth for their assistance and help along this journey. I continue to marvel at this very large dealership's ability to retain that "small community" presence in the midst of today's harrowing, busy, sometimes frantic schedules and work days...kudos to you Park Place Lexus, Plano!!
First rate experience
Now I'm spoiled! I had a great car buying experience. The facility was nice, there was a large selection and the sales person was professional.
This is our second auto we have purchased from this dealer. I am 71 yrs old and have purchased over 60 vehicles, so I have had many experiences, but I would say this dealer is far superior to others. I am a perfectionist, so I see what these folks do.
Excellence in Service
I am a 74 year old single woman who has never bought a car on my own. To say that I was anxious about car shopping and buying would be an understatement. I had a bad experience a couple of months ago with a different dealership and was almost afraid to contact Park Place after finding a car I wanted to test drive on cars.com. I received a reply to my request almost immediately and arranged a time with Herb Simonsen,who accommodated me by coming in on his day off. He immediately put me at ease and never pressured me in any way. He just demonstrated all the features on the car and how to use them, explained fully the warranty and other relevant information. When all the paperwork was completed, he went over all the information with me again and made sure I completely understood my purchase as well as the operation of my car. It was a great experience and I confidently recommend Herb and Park Place.
We worked with Tony Acosta and the process couldn't have been easier. Knowing the quality of Park Place, we didn't hesitate to buy sight unseen. We struck a deal over a handful of emails and Tony had the paperwork and car ready for my wife and daughter to pick up the next day. The car proved to be nicer than depicted by the photos. My daughter couldn't be happier with her new wheels.
Putting The Customer First
I can't say enough about what a great experience we had buying a new car for my son. We had a lot of options at cars that we were looking at and the real difference in the experience was Adam. He not only made us feel comfortable, he was genuine and real and wanted to make sure my son got what he wanted whether a Lexus or not. He really took his time, followed up numerous times, and has ensured the experience didn't just stop after the sale. We just recently went to have his new wheels and tint done and his schedule is tight coming home from college. They figured out how to make it happen in less then 3 hours. Thanks again for putting my son first and figuring out how to make things enjoyable, fun, and just make it happen.
Sean McClowry & Roger Burton were amazing to work with. They were respectful and sensitive to my vehicle replacement needs. They don't try to oversell you on a car you can't afford & options you don't need/want.
MY EXPERIENCE AT park place lexus
Michael O Brian was extremely helpful and very knowledgeable about the Cadillac that I ended up purchasing. He was very professional and courteous.. Would absolutely recommend.
2013 Ford Edge
Great, prompt service. Stayed late to close deal. Returned phone calls quickly and continues to lookfor other vehicles that will fit our needs. Thanks Michael.
Micheal was very professional and kept us informed throughout the entire process. He covered all the necessary items regarding service and technology.Repeat customer here..
Outstanding, professional. Love working with Jason Huber.
Working either Park Place is always outstanding. We've bought four RX's, love each one. Jason Huber is professional, knowledgeable and funny, all wrapped up into one person. He always welcomes you when you come into the deal ship, always returns phone calls.
New RX 350 purchase
Our second purchase from Park Place Lexus. Both transactions have been smooth and easy. If your in the market for a Lexus I would give them an opportunity.
Great Buying Experience
This is the third Lexus I've purchased through Park Place, and as usual the experience was great. My salesman Gabriel Delgado was fantastic. He was easy to talk to, did everything possible to ensure I received the best deal. and remained my contact for the entire buying process, including the financing. I left the dealership thrilled with my purchase and would recommend Gabriel and Park Place to anyone looking for a vehicle.
Yet another awesome car buying experience.
This is the 5th car we have purchased from Park Place Lexus. Greg Ebenholtz is always a pleasure to deal with. The one touch start to finish sales process is great.
Certified 2015 RX350
This is the third car that I have purchased from Herb. He is extremely patient, knowledgeable and professional. I have recommended him to friends and will not hesitate contacting him in the future.
This is our third Lexus, but our first experience with Park Place. We can't say enough good things! Our salesman James Aberle was very easy to talk to, and he took the time to talk us through the different aspects of the car and various options of the purchase. We never felt like we were being rushed through the sale; they made our needs their priority. The financing process was probably the best experience we have ever had in a car dealership, and this was due in large part to the skillful guidance of Mike McAllister. We left the dealership feeling very pleased with the transaction, and looking forward to beginning our relationship with Park Place Service.
First time Lexus buyer...showed up just to look. Michael was very accommodating, no pressure, answered all my questions about different models, went out of his way to allow me to test drive the specific vehicle I wanted to (he had to move multiple vehicles to get it out), spent a lot of time explaining all of the features and demonstrating the capabilities of the vehicle. Once we were inside, he partnered with Ryan and it was a great experience navigating the trade, finance, ownership process...very efficient, did exactly what they promised, even made the 1.5 hour drive the following Monday to meet me to retrieve the extra key and additional items for my trade vehicle...great customer service, great deal, great experience. Park Place just gained a customer for life thanks to those two employees.
Jason was very professional and helpful in purchasing my new vehicle. It was easy and hassel free! From entering the front door to the end of our vehicle purchase, everyone we encountered was courteous and helpful. I would highly recommend Park Place Lexus.
Service department rip off
We have a gently used 2014 Is300 sport. The records show that the breaks were replaced at Lexus with 10 k miles in California. The car has 28 K miles now. The front breaks are making a horrible noise. I took it to a break shop knowing that this is a wear kind of part which would not be covered in the warranty. The break shop informed me that the break pads and rotors were just fine. So I went to the PLANO Park place service department to find out what was causing this horrible noise when breaking. The service guy told me it would be $50 dollars to pull the wheel off and take a look to see if there is something wrong. I expressed to them that the break pads were still good. The pads were still good and not even close to the sensors. So the noise wasn't a sensor. He had to get his service manager to talk to me. Who explained to me "" I can not take the wheel off of your car to do a visual inspection without paying my employee ". The cost is $50 to pull off the wheel and look. Wow!! I could go to discount tire and get my flat fixed for free only because they want you to come back and buy tires. So naturally I always buy tires there. The bottom line is. Car dealerships are all crooks. Park place Lexus in PLANO is no exception. The break pads were used up a bit, the rotor was smooth. They weren't glazed over. The breaks were not worn to the point that they need replaced. All they could recommend was start over with new breaks and rotors. I got a quote on that. Enough said. The point of this review is. They just want to gouge you. Their service department blames their service techs for what they charge you. Even if it's taking off the wheel and taking a quick look. In addition to that. I guess you need to spend $750.00 on new breaks and rotors every 15k miles if you buy a Is350.
It was a pleasure to work with Michael in my experience of purchasing the Honda Pilot. He was really good at communication before we even decided to purchase.
David was very professional there was no pressure. We selected the model we wanted to purchase. Park Place had a very good selection of vehicles to choose from,
It was a Quick and easy transaction for a Saturday morning. Everyone was friendly and helpful. The establishment was very nice and I had a good experience.
located the car with options I wanted via telephone. All I did was show up to process paperwork and drive away in my new N200T.
Michael OBrien spent a lot of time with us, listened to our needs and was able to locate a vehicle that not only suited our needs but was able to recommend a vehicle that surpassed what we were looking for to begin with all the while staying within our budget. He handled the entire process from locating through financing without the hassle of going back and forth to the manager which saved us a lot time and effort. The dealership is a very inviting and clean facility and provides lots of amenities not typically seen in other facilities. I would definitely recommend Park Place and Michael OBrien for a no-nonsense vehicle purchase!
Park Place Plano are fantastic
Always have a wonderful experience ,from buying a car to having a car serviced , these guys have figured what service is all about .... I have been a loyal Lexus driver for 20 years Park Place is the reason I drive a Lexus ... by the way , the cars are great and `purr` down the road . On my recent purchase ,the salesperson was truly exceptional ,understanding , made it easy .... even came to my home ,to get the settings right on my garage door synching w the vehicle, and then took me for lunch on his dime , very impressed and highly recommended ... ask for Zane in sales !!!
Made a new car a possibility!
When it came time to trade in my 2002 Lexus RX, I already had a certified preowned Lexus NX 200t in mind. After a serious discussion with Adam, he made my dreams come true with helping me find my dream brand new NX 200t. I never thought a new car was in my future, but with Adam he made it a possibility!
Quick and easy !!
I knew exactly what I wanted. Gabriel really helped with providing different options for financing. Once I felt comfortable with the financing, buying the LS 460 was easy. I will be a Lexus customer for life!!
I purchased my 3rd Lexus ES from Park Place Lexus. I met with Zane Sommer to start the negotiating process. However, there was very little negotiation. This was the easiest and quickest I have ever gone through the process of purchasing a new car. I purchased the ES 350 I wanted at a price that was great. What an amazing experience. I would highly recommend Zane Sommer and Park Place Lexus if you are wanting to purchase a new Lexus.
It was simple and went smoth.
I spoke with Michael O"Brien at the Lexus store and informed him I was looking for a BMW I8.He located one at the Grapevine Mercedes dealership and met me over there to go through the process. It went very well.He then drove me out there to take delivery.Nice dealershipNice experience Michael was awesome
MR LEXUS VIKTOR KOLEYCHIK
Viktor has just sold me my fourth new Lexus, and each experience with him has been a truly win-win experience for me , I not only have been receiving the most wonderful luxury car on the market, but also was fortunate to have Viktor as my sales rep.His care and concern that I was thoroughly pleased with the selection and with the financing was very comforting to me, Viktor is a prize, His professionalism is tempered with his great sense of humor. There's no question that MR LEXUS will be putting me in more of his wonderful cars in the future...........Al West
Extremely knowledgeable and helpful.
We were in the market for a new car but unsure of what we wanted beyond knowing that we wanted an SUV. Michael was extremely helpful with making our purchase and made the entire process very streamlined and easy. We are very happy with our new Lexus and look forward to working with the dealership, and Michael, again in the future.
Mark is very good to work with. He is very knowledge and took time to answer all our questions ( several times) and made sure we understood all workings of the car. This is the second Lexus we have purchased from Mark and would recommend him to anyone. He takes care of his customers.
Great experience from beginning to end!
Herb was one of the best car salesman I have ever met! The entire process was smooth and painless, and they provided me with exactly what I was looking for. Very friendly, courteous, and spent a great amount of time answering any and every question I had. I would definitely recommend him to all my family and friends!
Always Connected - Gained A New Friend
My husband and I knew that we were in the market for buying a new car, knew what we wanted, but had not yet decided on a time to purchase. We visited the Lexus dealership one time and knew exactly what we wanted, as well as met Gabriel. "Sales" has a whole new meaning these days and you want someone who is knowledgeable, yet not pushy. After receiving information from Gabriel on the vehicle and having our questions answered, we left...and returned a couple of days later to purchase. Never during this process was there anything less than perfect service, patience and answered questions. There was no hard sale, but an understanding that making a large purchase is something you'd want to be sure of and think on. Not only did we get our first Lexus, but an excellent car, untouchable service and a new friend in Gabe. I couldn't be more excited about my car and pleased/confident in my new purchase, thanks to the experience received. I know that if i have a problem, they will take care of me. Talk about brand loyalty? This is the way to keep me around for years to come. Thanks, Gabe!
Best agent at Park Place Lexus Plano
Best customer service I've received with acquiring a vehicle in a while. Gabriel made the entire experience easy & efficient. My wife and I both appreciated his attention to detail and followup. Couldn't have asked for a better agent to work with!
Robert Gabriel is a superb leasing agent!!!
My wife has now leased 4 Lexus from Robert and I have leased 2. He's a perfect gentleman who never uses pressure tactics. He and his team show great attention to every detail involved in the process. Car buying can be a hassle for most people, but Robert makes it seem like you are getting together with a dear friend to complete a painless transaction. And, he always gets us the best deal!!!
Gabe is one of a kind!
This purchase was a 25th wedding anniversary for my wife. Not only did Gabe help me get the car I was looking for but he delivered it to my house with a bow on it to help me surprise my wife. Outstanding young man who literally went above and beyond to make this the easiest car purchase experience I have ever had. Well done Gabe! You have repeats for life now.
Great selection of vehicles to choose from.
Selection of vehicles is great. Loved being able to shop with no pressure! Dealership is really nice. Customer service is definitely great here. Thank you for a job well done.
Really enjoy my experience at park place. This is second time purchasing car from Chris. He is amazing. He will do his best to give you the best service and the best deals.
Greg made my visits very pleasant . This is my 3rd car from Greg and I trust him to sell me my 4th. I look forward to my next visit.
This was my first experience with Park Place Lexus. Their level of customer service has set the bar for all my future buying experiences. Everyone there was extremely friendly even if they weren't involved in the sale. Our sales person, Michael O'Brien, went above and beyond on my deal. He even missed a personal appointment while waiting on the closing paperwork. I highly recommend Park Place Lexus for your future automobile needs.
Great customer service.
We bought our first Park Place car and as far as car buying goes, we had great experience. Jerry Hinson was very helpful, kind and patient. We would definitely buy another car from him. Also, the day I brought my car in to get my license plates and car wash. I had been there for a while and noticed that my car had been parked and appeared ready to go. I stood outside and when of the workers saw me standing there. Instead of walking by to get the next car coming in, he asked how he could help me. I told him my car was ready but had not gotten a call. He walked over in the stand where the keys were kept. Grabbed me key and got me on my way. I wish I had gotten his name, but he showed true customer service.
Everything was done with the "Spirit of Execellence. Our experience with Sales AssociateMichael was very pleasant, we never felt pressured. He was very knowledgeable and respectful and helpful in all areas. Every thing was throughly explained and his presentations of the auto was great. I would recommend him to all my associates. The dealership was beautiful, clean and personnel were friendly. It was a great experience. We will definitely return to Park Place Lexus for our future autos. It was the best car buying experience we have had in years. Thanks Park Place Lexus for everything. God bless you.
Jimmy Bryan is great!
I just bought my first car from Park Place Lexus. My husband has bought two cars from there and always raved about the dealership and their service. Jimmy Bryan helped find the perfect car for me and made the whole buying experience very pleasant. I'm sure Park Place Lexus will be my go-to dealership from now on.
Gabriel provides excellent customer service
Gabe is attentive to detail, honest and helped make the car buying experience enjoyable for me. Having impressive knowledge of not only the range of models but also the differences between them, Gabe was easily able to help me navigate to the perfect choice. I am very happy with my purchase and would recommend to my friends and coworkers to visit Park Place to work with Gabe.
Best dealership we've dealt with
We had been looking for a new car and was looking for the best deal. Park Place Lexus was very quick to contact us and offer us a fantastic deal on a brand new Lexus ES 350. They met our price within hours and did not pressure us into spending a penny more than we needed to. We were actually contacted by both Park Place and Sewell and we chose Park Place not only because they are much closer but also because the reviews are so much better and they do not lie. This is the place to go if you want a new Lexus and definitely try for David Parks because he is an excellent salesman. He explained everything thoroughly and actually told us what things were necessary and what things were optional. We will definitely be coming here for all of our future Lexus cars.
Best auto buying experience I've ever had. By far. Eric Lu was 100% perfect. I had worked with him before and referred family members to Eric
Great experience, no pressure to buy until I was ready
I first test drove the Lexus SC 350 several months ago. I was very impressed with Viktor Koleychiks knowledge of the car and all of it's features. When I test drove the car I was not ready to buy. Viktor understood and he did not pressure me. Several months later I was ready to buy so I sent Viktor an e-mail. We agreed on a fair price for both of us and it was a done deal. Love the car!
Easy, Excellent shopping experience.
I'm a first time car buyer. I thought it would be a tough experience. But in Park Place Lexus Plano it turned out to be an awesome experience. I met Chris Kim, salesman. And he is very nice and knowledge about NX200T. The one I planned to buy. After knowing my budget and concerns, he worked on everything he could to help me bring my dream car home. And we did! I was actually thinking get a pre-own car and walked out with a new car. Highly recommended, good nice experience and service.
Firstly, my parents found the wrong seat color which is not our wanted it. I tell Gabriel this situation and he is very patience and help us give the right seat color and my family very happy his service.
The personal attention Carl Keith showed my wife and I was awesome . All this after it took me several months to make up my mind on a car. No other dealer had a salesperson that knew their cars like Carl, he is a great professional. I look forward to buying my next Lexus from him in 35 months
Got a formal letter from Lexus (in California) informing me our dashboard needed to be replaced. Call our service guy and he said it would be six months before the parts came in. A year later, nothing has happened. I am not complying but you asked for a review.Jackson Salasky972 250 2665
Top Notch Customer Service
I was in the market for a new vehicle and happened to call Park Place Lexus Plano during close to closing hours to see if they had the vehicle I was interested in viewing. Jimmy Bryan answered the phone. I explained what I was looking for and the price range I needed to stay in. Jimmy could have easily blown me off but instead he immediately went to work. I immediately felt a sense of ease and comfort. Extremely professional and knows his stuff. He stayed in contact during and after the purchasing process but was not overbearing. Long story short, I got the exact car I wanted. I hate the car buying process but this was by far my best experience purchasing a vehicle in a long time. Jimmy was delightful to work with. He has a very warm and inviting personality. The day I picked up my car, I was in and out in less than an hour. I would highly recommend him to anyone looking to purchase a vehicle.
Michael O'Brien has the absolute best customer service you'll ever come across! I'm in the service industry so I know it when I "feel" it! No pressure sales or "let me talk to my manager" tactics. Michael takes the time to listen to your needs and goes on a mission to deliver! You'll get a tour of the facility and if you need a snack or a beverage Michael has you covered! Before you leave Michael gives you a full demo of your vehicles features. AND follows up after you leave. Such a happy customer!
I recently bought a car and had issues with the Bluetooth. Gabriel went above and beyond to make sure my issue was fixed. He took his time to answer all of my questions and explain the features of the car. Great customer service!
excellent sales person gave great information explain about vechicle completely great attitude and very professinal he got us the best deal possible and very informative on the vechicle we bought
I have now purchased two cars from Park Place. Both purchases have been great: professional, easy, quick, etc. After the purchase, the service has been outstanding.
"Great Car buying experience"
Park place Lexus is a great dealer, there are many options available and good price. very good service as well I highly recommended this place.
I have owned several Lexus cars over the years and have always found the best quality cars at Park Place Lexus! They have always fit my budget and made the buying process quick and easy!Rick Palmer
Great Car buying experience
I have purchased many cars over my lifetime. I believe that this experience was one of, if not the best experiences that I have had. Mike was great to work with - excellent client service. He listened to what i wanted and needed in a car and made sure that my needs were met. He presented me with many options so that I could make an informed decision about my vehicle. Thanks!!
My Wife's Bucket List
With no plans of buying a car that day, we just checked the Lexus dealership and met Gabriel. He was so pleasant, accommodating and persistent. He did his best to convince us and worked with us to meet our expectations. Even after several days of driving our car, he made himself available to promptly answer our inquiries about the vehicle. My wife is so happy for fulfilling one of her bucket lists.
Best deal, period.
I was shopping around for a Lexus and called Park Place to check out options. That's when Jimmy Bryan picked up the phone and set everything up so I could go in, do a test drive and talk some numbers. The whole thing felt easy going. I didn't feel I was being forced into a commitment right then and there and and did not feel pressured by Jimmy at any point. Jimmy provided me with his number and was very prompt in returning my texts. Both he and Patric Jaccar were able to provide me with an awesome deal. One that D&M and Sewell, their competition, couldn't even come close to. When I said yes, I showed up with my wife and Jimmy made sure the process was quick and we both felt comfortable and taken care of. Last but not least, the staff appears so synchronized that it seemed like Jimmy was summoning people with his mind. Jimmy would say "we need something from so and so" and they would immediately appear heading towards his desk like if it was magic. I am happy with my purchase and I am defense toy happy with my new Park Place Lexus.
David assistance in buying my 5th lexus was outstanding.
David is a great saleman. I had set a criteria on my purchase price and the sale of my personnel car.He did his best to meet my expectations. I am extremely happy with my new Lexus RX350.Great dealership
Great Dealership with great selection.
Michael was very friendly and did a great job. It was no pressure and gave us all the facts. My only complaint was that it took longer than expected.
Great customer service, awesome new car buying experience
Great dealership. Darren Wagoner assisted us with new RX350 purchase. Darren was very helpful and great customer service. The whole new car purchase experience was great.
The experience was quick, precise and thorough.
James and his team found the only IS350 in the country that matched my criteria, in another state! I currently own a 2001 IS300 and it is still going strong. I am very happy with my new purchase and any issues that I have had have been taken care of. The service is great, that's why I keep coming back.
Great dealer - very easy to work with
Great dealership was very easy to work with. I worked directly and solely with Steven Wedderburn and we came to a great price fast and easy with no hassle. One of the best experiences I've had buying a car - this was my 14th purchase!
Adam R made this experience!
I'd been contemplating an IS 350 or BMW 340 purchase for some time. That said, we'd done our due diligence and then some. On the day of our visit to Park Place, we'd test driven (back to back) both cars at another dealership. I'd actually (as a result of the test drives) chosen the BMW but wanted to give the Lexus one last shot before heading over to BMW. We made our way to Park Place and were paired with Adam. The receptionist actually mentioned another salesman however, the gentleman seemed either extremely busy or didn't have the time for us. Adam stepped in to help and we were absolutely happy that he did.Adam appealed to our needs and re-introduced me to my Lexus IS 350 F Sport... and I'm glad he did. Adam made the experience at Park Place unlike any other I've had at a dealer... he's a salesman (I get that) and his job is to sell cars however, our engagement was less about selling and more about getting to know each other (perhaps he was doing a bit of selling, lol). Either way, Adam was hands down the reason we purchased a car there... Would absolutely come back and purchase from Adam.
Unparalleled service! Seriously!!
Gabriel went above and beyond to help me find my new car. It takes a lot for me to write reviews for anyone or any company, but he went above and beyond for me and truly took the time to understand what I was looking for. He was thorough, honest, and above all else kind. Definitely a breath of fresh air from the usual pushy car salesman.
Michael O'Brien assisted us in selecting a car model that met our taste and budget, Michael was knowledgeable, and professional. There was no pressure which made buying a car a pleasant experience. Michael lived up to the level of service you expect from a Lexus representative.
Purchased my 4th vehicle from Herb and as always a very professional and pleasant experience! He goes above and beyond to find the right vehicle.
Gabe went above and beyond to make our experience perfect! He didn't stop until he got us the best deal possible. I would recommend everyone to him!
Tristan Capehart is Amazing
Park Place Lexus in Plano is like none other. We were blown away by the service at every level. Everyone is a professional and they strive to deliver a world class experience...which they did for us. Tristan Capehart will find you exactly what you need and in the time frame you feel comfortable with. We felt comfortable throughout the entire process...no pressure here! We will definitely be back for our next vehicle!
What a Wonderful Experience!
This was our first Lexus purchase and we could not be happier! Gabriel went above and beyond in helping me surprise my wife with a new RX. He answered each and every questions and continues to do so 2 weeks after the purchase. It is a pleasure doing business with Gabriel!
Great experience from start to finish
Every aspect of the car shopping/buying/financing/delivery process was smooth, pressure-free and EASY! My salesman listened carefully and did not waste time on efforts to "upsell" features that I wasn't looking for. The fact that my salesman handled all aspects of the transaction from test drive to financing to delivery made for the best experience I've had getting a car -- I've purchased or leased over a dozen cars in my time, so I feel qualified to make that staement.
My experience with Park Place was awesome, but the best part was dealing with a sales person who really listened to my needs and got me into the exact car I wanted at a very good price. I like Park Place but if Jerry were to ever leave I would have to hunt him down to buy my next car from him.
This is my second vehicle from Park Place Lexus. I worked with Jimmy Bryan who is an absolute gem! He was patient, answered all of my questions and was a delight to work with. I will definitely be going back to Park Place and Jimmy Bryan in the future!
2015 RX350 - couldn't be happier
Michael was super helpful and professional. Had a great buying experience with him. Tim stepped in for a moment also and was equally as pleasant. Would absolutely recommend this dealership. Thank you!
I worked with Darren Waggoner on the purchase of a new car for my daughter. I am very busy and needed to do most of my communication via email and calls as spending all day at a dealership was not something I had time for nor wanted to do. Darren was great to work with and he made this important decision an easy one by getting me everything I needed to make the right choice of make and model vehicle. Thank you Darren!!!!
Chris Kim was great! He worked late to finish our deal before we left for vacation. He made our purchase experience very pleasant. We bought 2 other cars from this dealership and this was the best experience. Our daughter loves her car!
Gabriel was amazing from start to finish. He was very patient and helpful by answering all of the questions we had! Couldn't have asked for a better salesman!
A surprisingly smooth car buying experience.
Jason Saba connected me with KC who guided me through from start to finish. I came in after looking at several dealerships for a used vehicle. KC listened to what I had been looking for and immediately showed me a 2016 CT200h with far less milage than anything I had seen. This car had 1/3 of the miles of any car I had shopped at a very comparable price. It has been five weeks since I purchased the car and I am still very happy with the deal KC worked for me. This was the smoothest car buying experience I have ever had.
A very positive experience
I've bought many many cars of the years and this dealer ranks among the very best. The car was as described, there were no add-on's to the price, and the salesman was excellent. I would give Park Place my highest recommendation.
Awesome experience Johnathan Huckabee is the man
This is my third Lexus and my first time purchase at Lexus park place Plano. My Wife and I couldn't be more happier than to bring our new Rx home with Johnathan at the helm. He took us step by step with extreme care to our every need. He made things so simple and got us in and out leaving us completely confident there is no other place or person to go to when our car buying experience is to be met. Thank you Johnathan again We look forward to more future experiences with you!!!
My SIXTH car from Park Place!
This is my fifth vehicle from Park Place! And since my purchase, we moved to a sixth for my wife. Park Place has changed the whole paradigm of car buying. This is my third vehicle with Stephen Wedderburn and will not be my last. The whole process has been simplified so much so, that we handled it all via email and text. Not one phone call or visit. No hassle, great deal, stepped up on options and the communication was seamless and easy. They made sure I got the exact car I wanted with every option I requested. And if that wasn't enough, Patrick Jaccar went above and beyond to make sure the experience was special and he even over-delivered on a few options. It used to be that I dreaded the 'car-buying process' and now that's all changed. They have even arranged to deliver my cars from Plano all the way to Houston. And they take my trade-ins back to Plano as part of the transaction. Who does that? I've tried other dealers locally and they don't even compare. Park Place Lexus is a cut above the rest. If you're in the market for a Lexus, regardless of your location, check these guys out. You won't be disappointed. I'm six vehicles in with Park Place and we are only getting started, Stephen and Patrick are changing the culture of car buying. Do yourself a favor and give these guys a call.
Good low pressure experience
Kenneth asked what I was looking for, showedme what I wanted to see, even let me borrow the car I was looking at for the rest of the weekend.Returned to dealership following Monday to purchase the car. Entire transaction handled by Kenneth no handing off the financing folks etc. Very efficient, total time at dealership was much less than I've experienced in the past and did not face any of the "sales manager"'coming out to try and talk me into this and that I recall from past experiences.
I recently purchased a new ES 350 from Park Place Lexus and had the pleasure of working with the most outstanding and professional salesman--Adam Remington. He understands how to optimize customer experience and I highly recommend him.
We had an appointment with a sales rep for a specific time. When we arrived a young man showed us several vehicles. He kept telling us the salesman would be with us shortly. The young man was unable to help us with pricing saying the sales rep would have to let us know. After the sales rep finished with the customer in his office, which was visible to us, he took another couple in front of us. After 2 1/2 hours we told the young man we were leaving. We asked to see a manager. He brought someone out who said, it's Saturday, what did you expect. We left this dealership and went straight to another one and bought a car.
Sales Manager Zaffar Mahmood is the best.
We sold 3 cars and purchased 2; all in one transaction.Although the transaction was fairly complicated, Zaffar Mahmood walked us through all the details in a very friendly manner.After a very long time, we have come across a person that is trust worthy and cares about the customer service.We will recommend Park Place Lexus and Zaffar Mahmood to everyone.These were our 9th and 10th Lexus vehicles, over the last as 20 years.We are sold on Lexus brand in a big way.Zaffar, keep up the good work.
The easiest and best buying experience!
I have never had such an easy buying experience. Carl was very knowledgable and eliminated the headaches of car buying. I highly recommend Park Place, ask for Carl!
Great sale person.
Mr. Eric Lu is a great sale person, he is very patient and did his best to find a good match for our need. The manager and Mr. Lu are knowledgable and provided us good recommendation.
Car-buying should be fun!
I went to Park Place Lexus to trade in my RX 350 and get into a lease that would lower my payments and not be bound to a long-term loan. Kenny Adekoya has been my salesman for the last two transactions and he is the most helpful, pleasant and honest person I have had the experience to work with. He even called me back to fill out paperwork to recover part of my warranty money from Lexus. He explains the basics of the navigation, radio, media and other systems that are ever-changing on the newer cars. Thanks Kenny for being such a great ambassador for Lexus!
Easy to deal with and no pressure from the sales department. Sean was great to deal with! I would highly recommend Park Place to anyone looking to purchase a new or used Lexus. My wife and I are beyond impressed!
Another great buying experience at Park Place Lexus
This is the third car that I have purchased from this dealer in the last 12 years and my experience continues to be very positive! I find it hard to buy a car from anyone else because I know that I will be treated so well throughout the time that I own my vehicles. Great working with Kenneth this time. He handled the sale with true professionalism.
This is my first experience with Lexus in general and Park Place specifically. I really didn't plan on getting a vehicle on Friday evening when I went to test drive the CT hybrid. I had planned to turn in my current Prius lease for another one the following day but wanted to check out the CT before doing so in case it was a better option. I wasn't a fan of the CT so Zane Sommer, the sales experience manager we worked with, suggested the ES hybrid. It wasn't in the price range we were looking for but he suggested leasing a certified pre-owned one instead. We really hadn't even thought about that option until he mentioned it and it turned out to be the perfect plan. He was able to get the payments where we wanted them and they had a vehicle on the lot that I loved. The whole process was easy, quick and painless, unlike other experiences I've had with other dealers in the past. Zane did a great job and was a joy to work with. I highly recommend working with him if you're looking to buy or lease a Lexus.
Wish I would have called Brian earlier
We had purchased our last 2 RX-350's from another Lexus dealership. When we decided to trade our last car we contacted the previous dealership and they gave us their "best offer" and it was unacceptable. We also wanted to drive the new 2016 car before committing to purchase and previous dealership hemmed and hawed about letting us have one for an hour or two to be sure. I contacted Brian one day and the next day we were driving over to Plano where the "deal" was considerably better and they gave us a brand new 2016 RX-350 to drive and told us to just have it back by 5 pm when they closed. Unbelievable!! Believe it or not, it got better from there. Everything about dealing with Park Place Plano was far superior to the previous deals we had with the other Lexus dealership. I honestly can't recommend Brian and Park Place Plano high enough.Thanks to Brian and Mike M for making this transaction nothing short of a joy!!
I would like to thanks Michael and the staffs
This is my first Lexus purchase from Park place Lexus Plano. It was wonderful experience I would like to thanks Michael O'Brien and all staff for help. I would recommend him to all of my friends who would like to buy a Lexus.
My First Lexus
Gabriel was fantastic to work with from start to finish. He made my very first car buying experience a lot less intimidating than I was anticipating! He was not only very knowledgeable about the product but he was also very honest. At no point did I feel pressured into making a decision. It was very important to him that I chose the right car for me and gave me all the information I needed to make an educated decision.Finally, Gabriel went out of his way to make sure that my customer service experience at Park Place Lexus was nothing short of exceptional. He always made an effort to make himself available both during and after the buying process whether I stopped in at the dealership or if I needed to text him with questions. He is always there for his clients, offering a prompt response. And I really appreciated that personal touch. Thank you Gabriel!
A great experience with Gabriel
Gabriel was very helpful with everything. He made sure to find what I needed and never did he push me for anything extra. After the car purchase he made sure everything was going well with my new car. Overall, Gabriel was great and he made my first car purchase experience a lot better than what I first thought it would be.
Roger Burton is Wonderful!
Roger Burton has been so wonderful. This is my second vehicle I have leased from Park Place with his help and I would not go anywhere else. He makes the whole experience easy and is so helpful. I love my new NX200 and really appreciate everything he has done for me.Thank youMichelle Magee
Gabriel at Park Place in Plano is fantastic. He found exactly the right car that we were looking for and really worked with us to meet our monthly payment goals. He never hounded us with calls or texts while we were making our final decision, which was so appreciated. Park Place overall is a great dealership that really takes care of us, we love the Park Place app!
Roger Burton was terrific!
I recently purchased a pre-owned IS 250 from Roger Burton. Roger was so helpful, attentive and easy to work with; everything he promised was delivered. The entire process - from initial contact to financing to vehicle delivery - was seamless. I must say, I was not looking forward to the car-buying process, but Roger and Park Place were excellent and greatly exceeded my expectations. I have already recommended him to several friends who have commented on how much they love my new car!
Gabriel is AMAZING!!!
I just have to brag on Park Place Lexus, particularly my personal sales experience manager- Gabriel Delgado. I bought my car with him 8 months ago. He is so accommodating and takes such good care of me. I text or call him with all questions, concerns, or service appointments and he goes out of his way to make sure I am treated like VIP. He returns my messages immediately even when he is on vacation and/or not at work and arranges whatever I need. He really is fabulous! If anyone is looking to purchase a car (Lexus or other makes), I highly recommend Park Place and Gabriel Delgado.
Amazing service...all the time!!!
From working with Jimmy Bryan in sales for my 4th Lexua and also working with Ken in service, it is always a joy to work together with them. I know my needs will always be met and my questions always answered. Park Place Lexus is the example all businesses should follow. Good service these days is a rare find!!! Congrats !!!
5 Stars for Brian Safianow!
I cannot say enough great things about Brian. One of my co-workers referred me to Brian over a year ago. After a couple of conversations at that time, I just was not ready to let go of my 2004 IS. I kept Brian's last vmx in my phone for a year as I knew he would be the one I'd want to work with when the time was right. Well, 4 weeks ago I bit the bullet & purchased a 2015 NX. Brian has the patience of a saint!! I spent many hours with him trying to decide between a car or SUV. Love my NX & my entire experience at Park Place Plano. Thank you Brian!
I just purchased my 7th car from Park Place Lexus. There is no place I would even consider in buying a new or used car, or a lease.
Gabriel was very professional and good to work with. He was great at showing me the features and answering all my questions. He and James have both been very great to work with. I have had a great experience with all the folks at Park Place Lexus.
Forget the "Free car wash".
When the car wash isn't working, which seems to be frequently, there is a 1 to 2 1/2 hour wait. I've gone to the Park Place Jaguar dealer and got it washed in 30 minutes. This Lexus location was built just a couple years ago. But they still only have 2 car washes, which is what they had at their old location. Logic would be that with a larger facility there would be more capacity for everything, including car washes. I guess the logic was to eliminate the "Free car washes".
A great experience in buying a new car
Gabriel was very patient throughout the whole process and explained everything thoroughly leaving little to question. It was a great experience for buying my first new car and he was always available to help and answer any questions that I would have. One quality that stuck out was that Gabriel was great about following up and making sure that we were satisfied with everything and was honest from the start. I would definitely recommend him to anyone that's looking to buy a new car!
Gabriel is the man!!!
Gabriel is the most down to earth, honest, and punctual sales person! He made the car buying process super easy for me. In and out with the best deal in Dallas on a new 2016 Lexus IS 200T! I couldn't recommend him higher! If you are planning on buying a car, look up Gabriel and you'll be happy with your decision! Thanks again, man!!!
Seamless car buying experience.
Purchased a 2014 ES300h with the help of Sean McClowry who did all the work which left us with the test drive and the signing of the paperwork (and there's a lot of signing).Sean is very knowledgeable, courteous and was attentive to our requirements. Overall a great car buying experience and we are pretty happy with the car itself as well.
Absolutely perfect car-buying experience
I just bought a new 2016 Lexus RC 350 from Amanda. I HIGHLY recommend working with her, she made it the easiest decision and purchase I have ever made. We were even in a hurry (this was a last minute stop for us) and she was so accommodating to my gf and I and valued our time. The overall experience at Park Place Lexus Plano was so great, the building is just phenomenal. I don't have one negative thing to say about my entire experience thus far and I know that I will be taken care of at Park Place. If you're looking for a car look no further!!
Absolutely perfect. Everyone was/is so professional.
Jimmy Bryan approached me as I perused the showroom of new Lexus. He helped me settle on my new NX without any strong arm tactics, which would have chased me away. I have needed some service since my purchase and with the luxurious showroom and lounge, it is always a painless wait. I could not be more pleased. I love Park Place!
Working with Brian
This was our third time working with Brian & we came from Phoenix because of the confidence that we have in him & the incredible level of integrity & dedication that he brings to his job. His personal level of commitment to serving his customers is outstanding & a throwback to the way business used to be conducted.
We just purchased our 5th car through Brian. His professionalism and exceptional service skills are second to none!! He's been amazing for us and look forward to continuing our long-term relationship with Brian and Park Place.
Great car-buying experience
Sean McClowry was great to work and answered all my questions, He was very thorough in his presentation of the features of both the car and the dealership. The much dreaded car-buying experience was as easy and painless as possible. This is my first Lexus and I'm very glad I went to Park Place and got Sean as a salesman.
This was my fourth purchase from Robert going back to 2006. He is the best salesman I know and I'm 62 and have been buying cars and SUVs since 1975. Robert is very knowledgeable, honest, and customer focused. He always wishes me well on holidays and my birthday. What is amazing is that time that it takes to pick out a vehicle and sign all the papers has been dramatically reduced by hours. I would not hesitate a second in strongly recommending Robert Gabriel to anyone in the market for a Lexus.
Had a great experience purchasing my first Lexus from Anish. He was a true professional and made the process smooth and enjoyable. Will definitely be back.Thanks!
Another great experience
Thank you Park Place Lexus, thank you John PakYou both were great to work with for the 5th time Continued success for both of you, and once again thanks for positive experience!Ken Johnson
Amazing Experience in leasing a new Car -Gabriel Delgado
I leased a 2016 ES 350.I am just writing this review of my experience in leasing a car from Park Place -Plano It was a very smooth experience.Really GreatI met a wonderful Sales Manager Gabriel Delgado.I found him based on his reviews on dealer Rater.He understood all my concerns, answered all my questions very patiently.He has got lot of positive energy with no arroganceHe gave me a great deal..Process got completed in couple of hours which was really great I do recommend Park Place Plano and Gabriel Delgado as Sales Manager in buying your future Lexus Cars..:):)
GX Purchase at Park Place
Once again, I have been totally satisfied with my purchase experience. Kenny is our go to salesman when we are in the market for a new Lexus.
Great Customer Service --Start To Finish
I had an amazing sales experience with Gabriel! I couldn't have asked for a better salesperson. He was knowledgeable and thorough and made the process seamless.
Personable and prompt
Great experience with Sean! I live across the Metroplex and called to make an appointment to see a selection of IS 250s. I was THRILLED to pull up to the dealership and have the cars I wanted to compare lined up and ready for me to view and test drive! Sean was very friendly and patient. He was very knowledgable about the cars and answered all questions I had. After making a decision, the buying process was well organized. My time was respected and I was very pleased with his attitude and attention to detail.
My husband and I were very pleased with our car purchase at Park Place Lexus Plano. The environment is beautiful. We were also pleased working with Sean Mcclowry. Sean is very professsional, organized and thorough. He kept us updated until the car license plate arrived. The car purchase went smoothly from start to finish.
Good customer interaction
Gabriel is a good salesman that respects customers without pushing them. We appreciated his patience and help throughout the process. We also appreciated his transparent approach. We'd recommend him to anyone.
Exactly what I expected from Lexus
I have never had a bad experience with Lexus, and purchasing my IS through Park Place actually raised the bar. Never pushy, Respected that I knew exactly what I wanted and helped me get it. Fantastic experience from start to finish. Who ever says that about buying a car?
Sad sad sad sad sad
Really felt disappointed in my visit maybe I'm not lexus material is kinda how I felt when I left. This is the first time I've ever went to a dealer and they refused to budge at all on the price or the trade in. The salesmen made me feel like I wasn't a good enough person to own a lexus. Oh well maybe some day I can own a lexus but not from this dealership.
Zane should have six stars not five
Thank you Zane for guiding me to my gorgeous new car! Patiently answering my many questions and for all of the technology help especially! You and kind and generous with your time! Looking forward to a long relationship together now that I'll be seeing you more in future ! So appreciated your humor and respect you showed me as well.
Smooth Car Buying Experience
Smooth transaction from start to finish.. Gabriel Delgado makes it easy, went to dealership multiple times and he is always helpful and good in taking care of customer needs.
Very professional and easy experience
Recently purchased SUV, very pleasant experience. Chris goes the extra mile to ensure your happy. Beautiful facility, very customer oriented and service after the sale.
Gerald in sales is "AWESOME "!
Jerald is honest and true to his word. Jerald Is a great listener and listens to the customers wants and needs. He exhibits Outstanding customer service :) Thank you kindly for a positive experience ...I will definitely buy from Jerald and this amazing dealership again! Dr. Deanna Lesmeister, PT, DPT Dpilates physical therapy Shops at Legacy Plano Texas 75024 214-563-0307
Went in to Window Shop, left with 7 Windows and 4 Wheels
We were just checking out any deals when we were approached by Viktor. A great personality for a car salesmen. Coming from Mercedes, we wanted to see what else was out there. We test drove a few cars and found a car we really enjoyed. Viktor was very pleasant to deal with and it was the great customer service by him that really made us want to buy from Lexus. Thanks for taking great care of us!
ease of purchase
kind of hard to type with a right arm in a sling! my complements to david gilmour and the park place lexus dealership in our recent purchase of sn es350. we will recommend this dealership to anyone looking for a good deal on lexus.
It was such a pleasure doing business with Gabriel. He was so helpful and knowledgeable about our vehicle. He worked together with us to get everything set up just the way we wanted it. Gabriel was efficient, personable and professional and so easy to work with. Since the sale, Gabriel has continued to work with us to make sure our Lexus experience has been nothing but top-notch! I would recommend this dealership and Gabriel to anyone!
Great Car Buying experience
It was a pleasure doing business with Jerry. There was no pressure from Jerry, he took the time to answer any concerns I had and was very knowledgeable about the cars I was interested. I will definitely seek him out when it comes time to purchase my next car.
Long Standing Customer
Joel has been our/my leasing agent for several years. Very knowledgeable, efficient and personable. He has always been friendly and wants complete satisfaction for his customers. Ivan was very thorough in the explanization of the operation of my NX. The service department is excellent also.
Perfect buying experience
Chris couldn't have made it an easier buying experience! And the technology department was so convenient for help with any question. They even came over and set up the garage door opener for me. Talk about service!
Blake is a doll
Impeccably professional, savvy, and patient, Blake made the entire process from start to finish a total pleasure - that can't be overstated. He gets back with you quickly & does what he says he's going to do. You want a closer. Blake's a closer.
Just got my Lexus IS200T, Amanda helped us to complete the purchase. She was amazing and helped us to get the right deal. While delivering the car, she walked through different features which were super helpful. She was very friendly and answered all my questions in details. Thank a lot.
Most salesman are very knowledgeable of Lexus car.
Greg Was very helpful! Everytime I call to ask question & he always answer me He try his best to help me. Great placed to buy car!
Amanda was very helpful when we were looking for our Lexus RX. We were looking for a specific package with a certain color combination that was very hard to find. She was patient and gave clear communication on the status of their inventory. She was also very helpful with showing us differences between the NX and RX. Overall, great experience.
Perfect match !!!!!!!
The Brand (Lexus), the Dealership (Park Place) and the Sales Manager Herb Simonson and his associate Billy Clark were all a perfect match. Because of that I will remain a faithful customer.
Great experience, Kenny was very helpful!
Purchased an Es350 and couldn't be happier with the customer service and the car! Kenny Adekoya was very helpful and knowledgable! Highly recommend him for sales!
Best car buying experience ever!
Never had expectations for a good experience when purchasing a vehicle. Park Place Lexus and Gabriel Delgado has raised the bar for me. The attention to detail in what I wanted and how it fit my budget was perfect. I never had the feeling of being sold, only the feeling of being served! I recommend Gabriel and Park Place Lexus for anyone who is interested in a good car buying experience! Thank you Gabriel!
I purchased a CPO Lexus from Eric Lu. He is patient and relaxed. He took the time to show me just about everything he had available to make sure I bought the car I wanted. Never once did he seem frustrated when I didn't like what he was showing me. We simply moved on to another. I really appreciate the low pressure sales approach and the relaxed atmosphere. I will definitely return to Park Place when I am ready to buy again.
Good Purchase Experience
I had a very good sales/purchase experience at Park Place Lexus. My salesman, Naseem Mushtaq, was very professional, allowed me to drive the vehicle, and did not pressure me to make any decisions. The experience was low key, as I would prefer from a higher end auto dealership. The actual transaction was smooth and easy. I was also impressed with the overall facility and the comforts of the customer waiting area. Everyone at the dealership has been very professional and nice. My only complaint, and the reason the dealer lost a star, is the terrible car wash situation. It is a long wait to have the car washed and they do not do a good job.
Park Place is an excellent experience when getting a new vehicle. The showroom is beautiful, there is a great selection and the sales people are very professional. My wife and I have been through 6 vehicles with our favorite Robert Gabriel and Joel Pechauer.
outstanding sales person
I started my car hunt a few months ago and gone back and forth on the internet. I finally found a 2015 Stingray. My sales person was Andrew Garcia . He made my buying experience a joy. I had not purchase a vehicle in 11 years. I love the one stop person to deal with, no more back and forth with different departments. I love my Stingray and would recommend Andrew and Park Place Lexus Plano to everyone . Thanks Andrew for making my dream car come true.
David Gilmour provided a first class experience in every way
Bought a used car from David. Was from out of the area (NJ) and knew David would probably never see me again. That obviously never mattered to him, He treated me like I had bought a new car and lived in the immediate area. Can't say enough about him as a gentleman and a professional.
One hour buy Lexus
. I bring my wife here at Lexus Plano around 7:15 pm .I was late because I know dealer will close at 8 . but after 20 minutes look around .i found the color and a car that I like. Blake and his team helped me to drive a car out of dealer within 1 hour. I will buy again from your dealer. Thank you,
I started my car hunt about a few months ago and had been going back and forth between the Ford Explorer and Nissan Murano. However, due to bad experiences/customer service at the other dealerships I've been to, my husband, who owns a Lexus GS 350, suggested we visit this dealership just to "look around". I was blown away at the service we received right when I walked in; everyone was very nice and approachable. Andrew referred me to Gabriel who was very courteous, helpful and knowledgable. He was very thorough in explaining everything and worked with my busy work schedule. I ended up purchasing the NX 200t and I'm very pleased with the car. The service I received here definitely helped make the choice a lot easier.
Color: STARFIRE PEARL
Transmission: 6-Speed Automatic
Body Style: SUV
City: PLANO, TX
Engine Type: 8-Cylinder
Body Style: Crossover
City: Plano, TX
Contact seller for Engine Type
Body Style: Crossover
City: Plano, TX
Contact seller for Engine Type