My experience with Elliot McCray was simply great! Excellent customer service. I don't believe I could have asked for better service. Elliot took the term ' great customer service' to a new height
Michael Moore is the best. No hardsell, he just listened to our needs, asked the right questions and showed us the right car. The most relaxed buying experience I have ever had.
I bought a used Lexus from Craig Williams
Craig made the process so easy. I told him what I was looking for and he had the perfect car for me within a day. When I arrived, the car was ready. I took it for a drive, loved it, and went in to finalize the deal. All of the paperwork was in order, organized, and clearly understandable. Craig was knowledgeable and very considerate as I asked my million questions. It was the most enjoyable car buying experience I've ever had!
Purchase of L-Certified Lexus
Our experience while purchasing an L-Certified Lexus could not have been better. Josue Escoto was easy to work with and understood our needs and wants. Need to say, the vehicle is exactly as expected and was well priced. I would highly recommend the not only the dealership but Josue as well.
Excellent to work with
Rob Herring was great to work with. He was helpful and went out of his way to make this happen when I got stuck in an emergency at work. Overall great car buying experience!
Average to poor review of service
Austin called to try to get me to I guess change my poor review of service and ended up badgering, belittling, and demeaning my opinion even going to the extent of encouraging me to go elsewhere! He called me!! I had concerns and all of a sudden on a friday evening he has ruined my day with his words. He stated Tyler is the face of the service department for me and he was sorry he didn't do his job--WRONG Austin--Tyler is awesome it's Austin that is the voice of the service department and I don't know if you have noticed but It's the free world and I can have my opinion that your service department seems to always want to do add ons and now I find out it can't be trusted to do the service the car is brought in for because it wasn't done at the 15,000 service but I thought it was and now at the 20,000 service you want to do it all! Disappointing--to say the least, upsetting--absolutely, uncalled for behavior--most definitely! Last I checked I was the customer that has bought 3 cars at Park Place Lexus in Grapevine.
Mike Moore made the buying process very painless. He was attentive and very thorough to all needs and questions. This was the 5th vehicle we purchased from Park Place and this was the best buying experience (Mike Moore) will be our salesperson for life! 5 star person and experience.
Park Place Lexus Customer for Life
Purchasing a new car and having it serviced at Park Place Lexus in Grapevine, Texas is like staying at the Ritz-Carlton. Overall, it was my best auto purchase, ever. I bought my Lexus from Ned Fardeecey, Internet Sales Manager and highly recommend him. Ned made my Lexus purchase a unique and pleasant experience without any sales pressure. I met Ned's manager, Tom during the sale who went out of his way to assist me. After the sale Ned spent over an hour with me explaining the operation of the various systems on my new Lexus. My special thanks to Austin Gomez, Service Manager, who assisted me in an outstanding manner and Victoria Dokey. Ned, Tom, Austin and Victoria along with all of the Park Place Lexus Staff have made me a Park Place Lexus customer for life!PS. The complimentary car washes and customer lounge are awesome .Thanks, Ron F.
Excellent service, and with great value to back it up
We dealt with Joe Phu at Park Place and it was a great experience. I highly recommend his services when it comes to buying a car here. He has a great attitude, and it inspired our trust in him, as well as our enthusiasm about the process. The shopping experience at Park Place was comfortable, amicable, and un-paralleled by any of the dozens of other lots we visited in our search. We found value at Park Place and our dealings with Joe both in terms of the car we received and the effortless process of dealing with them. Their fine service continued after the purchase in future dealings. I would recommend Park Place, and in particular Joe Phu, to anyone on the lookout for a pleasant purchasing experience with no hassle, but also a great value.
Exceptional Purchasing Experience!
We had been looking for a clean, low miles RX350 and found a 2013 Certified RX350 at the Park Place Lexus Grapevine dealership. Having purchased over 70 vehicles in my lifetime, I'm very familiar with the sales process and experience. I can honestly state that the better purchasing experiences I've enjoyed always comes down to the sale person that I work with. If I get one that I feel "works" for me and helps work the process to my advantage (at least making me feel this way :)) it will be a win win for all of us.Sean Musser was our sale rep for this purchase and he displayed and delivered exactly the right blend of personality, knowledge and salesmanship I enjoy working with. Sean worked with me and his management to help craft the deal and made the process easy and comfortable. When we go looking for our next Lexus, Sean will be my first call out. Thank you Sean for making the purchase easy and within budget!
Worth the drive from Houston,
Worth the drive from Houston. The exact car I wanted. Would not honor the trade in value given on the dealers web site.Excellent salesman.
Great Purchasing exp
From start to end worked thru to ensure customer satisfaction and ensure deal was completed. Josh Was very informative and helpful all the way thru the buying process.
New Car Purchase
Great Dealership. Our sales associate, Ned Fardeecey, was very helpful and knowlegable about the vehicle we purchased. Very friendly and certainly not the normal pushy car salesman. Would definitely use this dealership again when purchasing a new car.
Great Car Buying Experience.
Emily was informative, knowledge, and found the exact car I was looking for. She explained the process and once the dealership received the vehicle I was looking for the process was fast. She had everything ready for us when we arrived (vehicle and paperwork). Park Place dealerships make car buying easy.
Ideal Luxury Vehicle Experience!!!
I highly recommend Park Place Lexus in Grapevine if you're in the market for a new or used Lexus!! Everyone there treated me like family!! I would say this was by far my best car buying experience!!! Danny was patient, extremely knowledgeable, and he was able to find me the perfect Lexus!! I will definitely recommend any of my friends and family to him!!! I look forward to doing business here again in the future!!!
Easiest car purchase I've ever had
I was offered a good deal on the 2016 ES 350 and I took it. Terry Song was very helpful and facilitated a very smooth and easy transaction.
It was fast, pleasant, without pressure. Craig was very professional and honest and got us exactly what we wanted, nothing more and nothing less. The customer service is the best.
A great experience
I was comparing the Lexus along with the Cadillac, Infinity, and Acura. When I got to Park Place, I was immediately impressed with the dealership - a very up-scale atmosphere and decor. Though the snacks could be better! Craig was very low key, but effective, as we looked for the perfect vehicle - which we ultimately found, a gorgeous champagne 350 with the beige interior. A truly beautiful vehicle. I've taken advantage of the car wash service only once so far but will again as that is a real treat. Car shopping is not something one looks forward to in general but this was a very pleasant experience.
Search for used vehicle
We were very impressed with the salespeople we worked with at Park Place Lexus. Jay was very helpful without being overbearing. We ended up buying a used vehicle from a different dealer that fit our qualifications better, but we wouldn't hesitate to visit Park Place Lexus again when we need another vehicle.
Very busy that day, but took the time to answer all my questions. Ned took the time to search for the right car for us and the buying process was very transparent. No back and forth, good open discussion.Overall, awesome experience.
Quick and Easy
This was my best auto purchase experience to date. Shane was very helpful and informative. I will for sure return in the future. I highly recommend Park Place Lexus and Shane Welter.
I have purchased three vehicles from this dealership. Overall they are good.
Good customer service
Very helpful very friendly and great at helping us find the right car he gave us great customer service explained everything with a lot of details I would recommend Ferid Feratovic to anyone who's in need of a good sales person and wants a great car he has lots of experience and really knows what he's doing when it comes to what your looking for in great quality and price
Excellent Customer Service!
Because of Ezell we came back to Park Place Lexue to purchase our 3rd Lexus! He is patient and always has a smile. It is always an overall great experience working with him.
EXCELLENT CUSTOMER SERVICE
it was a pleasure to purchase our GX 460 from Pat Goebel. He was very patient and professional. My wife contacted the dealership on a Friday evening spoke with Pat. She was really impressed with him. We arrived the next morning Pat took care of everything! Pat and the Park Place Lexus team provided EXCELLENT service!! I highly recommend Pat Goebel and Park Place Lexus..
Excellent customer service
We had an excellent service with Mr. Reuben McPherson during my son's firs experience buying a car, Mr. McPherson made his and our experience very simple, we definitely recommend Reuben and the dealership!!!
Best customer service
It was a pleasure to buy a car without most of the hassel of a dealership. Brandon Chong, our salesman was great! He was patient and wanted to be the best help he can be. He kept us informed and made us feel comfortable. Brandon took care of everything from negotiating to financing. It was was a breeze and pleasurable experience on the finance side too. I would highly recommend Brandon Chong and Park Place Lexus Grapevine.
The place to go!
I've now bought two cars from Emily House at Park Place Grapevine in the last two years and both experiences have been wonderful. The before and after the service commitment are what make her and the dealership great and the reason I opted to buy a second car one so soon. I would highly, highly recommend you make your first and last stop here if you're thinking of purchasing, you will not be disappointed.
I like the online service from park place!... It was easy and fast!....after researched for the car, options, and target price, then call and talk to the online specialist for about 30 mins, and that was it! I got a new car!Thanks to Emily House, she helped to make my buying new car process so easy and convience. Over all, liked the online process, this is the 1st time that I spent less than 3 hours from start to driving the car out of the dealer!
Did a fantastic job.....would definitely recommend both Elliot and Park Place Lexus, Grapevine. This is my third car from Park Place and as usual, the experience was top notch.
The right color, the right price
I was pleased that Rob Herring found me just the right car and we arrived at just the right price -- for both the trade and the purchase! Nice added bonus--the cup of peanut M&M's. Sweet! Appreciated his easy-going manner.
Purchased over the internet.
First time purchase from Park Place Lexus went smoothly and quickly with the excellent guidance of Walter O over the internet. My wife and I purchased our Certified Pre-Owned Lexus LS 460 recently. We found Walter to be a courteous, helpful and knowledgeable professional who guided us through the long distance purchase from first discussions to receiving our car in ten days (5 days for delivering it across country). Thank you Walter!!
GREAT SALESMAN BOBBY AND ROB, SALES MANAGER KEVIN NAVID WAS EXPERIENCED AND GOOD TO WORK WITH, VERY KNOWLEDGEABLE OF THE JAGUAR WE PURCHASED.DO NOT USALLY BUY ANYTHING THIS FAR FROM MY HOME TOWN, BUT THEY HAD A GOOD PRODUCT AND PRICED RIGHT, AND BUYING EXPERIENCE WAS GOOD, WOULD RECOMMEND THIS DEALERSHIP, AND WOULD BUY FROM THEM IN THE FUTURE.
Friendly, hassle free and easy experience
Cummunication was great which made the process simple. Reuben was polite and dependable and a pleasure to work with. Would definitely recommend him and the dealership!
This was my first car buying experience and it was awesome! I love my new NX 200T FSport! Thank you to Mike for making this quick and painless.
Wow! Best car buying experience ever!!
Soon as I pulled up I was greeted by Jay Akingbolagun. I was frustrated as I had been going to multiple car dealerships and still had not found what I needed. Jay immediately put my mind at as we began to go over all vehicle options that was best suited for me. I test drove a few vehicles as I was unable to make up my mind and asked a gazillion questions. Jay was very patient and never got frustrated with me. He actually made the buying process run alot smoother and didn't try to convince me to purchase anything out of my set price range. I received a great rate, awesome payment, beautiful car, and flawless buying experience. A+ across the board!! I highly recommend Park Place Grapevine to anyone looking for a great and unforgettable buying experience.
Experiencing the excellence
Mr. Walter Onubugu represented Park Place Lexus very well as we purchased our Certified Pre-Owned Lexus RX 350.His attention to our needs was outstanding, and we are very pleased with every aspect of our purchase.Thanks for the excellent service!Elisabete Leite
I purchased my vehicle from Shane Welter and it was the best car buying experience I have ever had. I will be going back when I need another vehicle!
Wonderful, easy experience
Josue was as helpful and hard working as you could ask for. He made the entire process painless and was respectful of time. I would recommend him and Park Place Grapevine to anyone looking!
Excellent, smooth experience!
We had another terrific experience with our car purchase! This is our second purchase from Josh. The transaction was easy, quick and smooth which is exactly what we needed!
Best place to buy your first car.
Greeted very warmly, showed all the possible options to buy, gave very honest advises and help clarify my doubts. All, with a smile! Had a great experience.
Soo amazing !
Best car buying experience no doubt ! My salesman Kevin made my dreams come true and I walked out with a less expensive car payment on a trade in Honda I'm ecstatic and Kevin so helpful and kind ! Five Stars all the way!
Best car buying experience ever
From the minute I drove up on the lot I was treated with respect and professionalism. Ned worked with me for hours to get me the right car, He showed me car after car and never complained even though the temperature was very hot. He probably walked a mile or more getting more models for me to try until I was completely satisified. We even tried some more than once. He never once looked like he was aggravated or put out at all. Best salesperson I have ever dealt with.
The kindest customer service we ever had from Randall
From the first second we stepped into the dealer, Randall selfless devoted his kindness and professionalism that gave us the best experience buying hour fith brand new car. Thank you, Sir!!!
My wife and I had the pleasure to work with Ezell Williamson when we bought our Lexus Rx350. Mr. Williamson was professional and very helpful. Any questions we had he answered on a timely basis. It was a joy to work with him.
Rose Strikes Again
Have dealt with EZ for many years and many cars. Now there is Kevin who a fine young man with tremendous potential. This time around - I blew it and purchased a Certified RX350. After one day of driving it, realized what a mistake I had made. SO, the next day I went PP. EZ and Kevin guided me through the process of correcting my mistake and I left after leasing a new, 2016 RX350 which I LOVE. Mind you, I am the proverbial little old lady (75) who drives her car to church and the grocery store. Thanks EZ and Kevin. I'll be back!!!
Recent purchase at Park place ,grapevine
With so many choices and dealers available and everyone giving their best to please a customer What stands out at park place is the clean hassle free way to car buying All questions answered with utmost professionalism additional extra efforts to clear any details and deliver as told I was happy with my purchase experience and working with Elliot McCray in finalizing the carGreat service great place to buy
Everyone was knowledgeable and super friendly. We greatly enjoyed the decision making process to buy are amazing new vehicle. We would highly recommend this dealership and the Lexus fleet of cars to our friends and family.
Best and Easiest Car Buying Experience Ever
One of the best car buying experiences I have ever had. I knew what I wanted and gave Sean Musser my criteria. He spent several months helping me find exactly what I wanted with absolutely no pressure, which was extremely important to me. Just contacted me whenever a car came in with my criteria and let me be the decision maker with no high pressure sales tactics. I have purchased my last three vehicles from Park Place Lexus because they listen to me and my needs and help me find exactly what I am looking for.
I was nervous about buying a car by my self because I usually have someone with me to help. James McDonald was wonderful and easy to talk with. He worked on my Preferences for my vehicle and found all the required criteria that I presented to him. He did this quickly and pleasantly. Once I purchased my vehicle he walked me through how to use everything and help set up a few of the features. Great experience overall.
Great car buying experience!!
I worked with Rob Herring, and he was extremely helpful. There was never any pressure, and he went out of his way to answer all of my questions. He even contacted me after the sale to make sure I was happy with my car. My husband is seriously considering a Lexus sometime in the near future, and he will definitely contact Rob. Dealerships definitely need more salesmen like him.
Best experience ever in buying a car
If you are in the car market or just looking--try Park Place Lexus Grapevine and ask for Danny Cantu. He is one of a kind. He provides excellent service and no pressure. He answered all questions, gave recommendations, and left the rest to us. Dealers need more people like him. He is outstanding.
Best car buying experience
I worked with Nathan for over a month and it was the best car buying experience I've had. He was never pushy. I felt like he gave me straight answers but most of a he listened and responded accordingly. I would definitely recommend him to my friends
Purchasing a Used Car
Joe Phu assisted me in purchasing a Lexus 3 years ago. The entire process was very professional, courteous and easy to navigate through. Due to changes in my lifestyle, it became necessary to trade my Lexus for a vehicle more suited for country roads. After finding a used Explorer on the Park Place website that had been gently used, Joe made arrangements to have it delivered from their Plano location to Grapevine. It was waiting when I arrived and after a test drive, Joe processed the trade-in and I was quickly on my way. My experience at Park Place in Grapevine has been exceptional in every aspect. Their service department is the best and Joe follows-up to ensure you are taken care of down to the last detail. Thank you Park Place Lexus!
Best ever car buying experience and we've bought many luxury cars! Kevin Cleveland did everything we needed and didn't waste our time doing anything unnecessary. Beside being very professional and courteous, his somewhat quirky personality made it fun! I commented to him that everything you read talks about Sewell's exemplary customer service but he was better (and we've been to Sewell.) he blushed and thanked us. Buy from him, you won't be disappointed.
Our previous car buying experiences were good with this dealership so we were willing to sign a contract on a car, and make the 14 hour drive to transact. We were disappointed the car wasn't cleaned prior to our departure. This is a little thing, but this car dealership is so good, these little things can stick out.
BEST EXPERIENCE EVER
This was the first I have ever purchase a new vehicle and my experience was this awesome. I will never purchase a car any place else. Super happy with my NX200t.
Excellent and Seamless Car Buying Experience
Michael Moore was very helpful, and made the car buying process seamless to purchase our Lexus. He was very courteous, offering services in the dealership's luxurious lounge, stocked with refreshments. Michael met all of our expectations and then some. Thank you Michael and Park Place Grapevine for a great experience! We know where to come for our next purchase!
As the owner of a 2014 Lexus ,EZ Williamsom made getting my new 2016 RX350 quick and easy, as his name implies.Great cars at a good price and wonderful salespeople.
Love My Certified Lexus!!!!
I had already heard great things about Park Place, but now I have had the experience! Reuben McPherson was so easy to work with and may it so easy to purchase my Lexus! So easy I told my niece and she purchased the next week from Reuben as well! Awesome dealership!!!
Park Place Lexus A Winner
We have used Park Place Lexus since they opened. We are now on our 6th Lexus...all purchased or leased there. Every experience has been pleasurable. We will continue to use this dealership for future lease or purchases.
Brian McNulty is the one you want to see!
Brian McNulty is the one you want to see for buying a new Lexus, especually through the internet! We were very satisfied doing business with him.
Treat you like a valued customer not a number
From start to finish the best experience I've ever had buying a car. The purchase was simple and straightforward with no games. The dealership is beautiful but not overly stuffy. My kids ask to go back for the play area and snacks. I love Park Place.
Rueben McPhearson, for second time, made our new vehicle lease perfectly. Timely, professional, fun and easy! I will always buy/lease a Lexus. Thanks to Rueben and the entire dealership!!
Best Luxury Experience
My salesman , Josue, helped make this process as easy as possible. Everything was buttoned up and wrapped up in time for my birthday. This was the best gift. Thank you so much.
The people you encounter during your visit is unlike any other dealership I have been to. Everyone speaks to you as a regular person and not just a salesman.
Loved my experience!
I went to Park Place Lexus in Grapevine because I was originally impressed with their service department. I did not own a Lexus but always wanted one and a friend had purchased one at Park Place Lexus in Grapevine and I was with him once when he had to take the car for service. When I arrived, I was greeted by Ferid and told him what I was looking for. He quickly retrieved he keys for me to test drive the cars. Ferid was awesome and helped make sure that buying my car was a great experience. He was polite and always made sure that I felt comfortable and at ease during the process. I highly recommend that anyone looking for a Lexus to ask for Ferid! I am so in love with my Lexus and will be a Lexus owner forever!
Josue was easy to work with and helpful. I would recommend him to anyone looking for a car. Other staff were also knowledgeable and easy to work with.
Josue Escoto, was externally helpful and I had Great Buying Experience. I told him my budget, he found me the right car, I bought a used Toyota. There was no Pressure and he was very transparent with the whole Process, when I am ready to buy a New Car, I will contact him.One more thing, he knew how much I like clean looking engine, he personally wash and clean the engine before deliver the car, this was over and above the call of duty.Best regards.
Love this place! Just purchased my 4th Lexus RX350. Mike Smith arranged everything for me and I couldn't have been happier. He found exactly what I was looking for and had me ready for the road in a timely manner! Way to go Mike!!!
Excellent Customer Service & Smooth Process
I had a wonderful first time buyer experience at Park Place Lexus! I went to many dealerships trying to find the best car and deal for me, and Park Place was the only one where I did not feel as though I was being taken advantage of. My sales experience manager, Brian McNulty was very kind and helpful. I will definitely be coming back for my next purchase!
We recently had a great buying experience with Jeffery Ogle. They did not have a car with the exact features we wanted, so he tracked down our perfect car for us. We would highly recommend to our family and friends!Jay and Lori
I was very impressed with the high level of customer service I experienced at this dealership. My sales person, Shane, really listened to me and advocated for the best possible deal to help me stay within my budget. He actually went above and beyond in his services and educated me along the way and gave me some really good advice that I'm glad I took! I appreciate the patience and knowledge he showed me, which in turn, helped me feel confident about my used car purchase. I brag about the experience every chance I get, and I will definitely recommend Shane and this dealership to anyone looking for great quality cars and honest salesmen. Thanks again!
First class customer service!
We recently purchased a pre-owned Hyundai Santa Fe (worked with Sean Musser) four our daughter and could not be more pleased. Sean had the car ready (running with A/C on) for our test drive when we arrived. It was in perfect condition and, even though it's not a Lexus, Sean could answer all our questions about the car and how it works. Working with Sean and the whole Park Place staff was easy and they went out of their way to make us happy with our purchase. No pressure, no games, just an excellent car-buying experience.
Wonderful purchase experience--from beginning to end!
This was our third purchase of a Lexus, and all at Park Place Lexus Grapevine. This time we were looking at a late model L/Certified LS460L. We were greeted by Shane Welter, and he showed us the car, went with us on the text drive, and negotiated the deal with us. Throughout, Shane was very professional and knowledgeable. Tlhis is the way a car buying experience should be. When we came back to pick the car up, Shane went through all the features to make sure we were comfortable with all the benefits and operations. My wife loved her previous GS, but now loves the LS even more. It's performance and comfort meets all our expectations. Shane has followed up on our purchase to see if we had any further questions and to make sure we are completely satisfied. We will be more than happy to recommend Shane to any of our friends and acquaintances for their future car buying needs!
First purchase at Park Place Lexus
My wife and I recently purchased two Certified Pre Owned Lexus vehicles. Walter Onubogu is a courteous, knowledgeable and personable professional who helped make this double purchase relatively easy. Our experience with him was excellent and I will recommend Walter and Park Place to anyone interested in buying or leasing a Lexus.
Awesome customer Service
I had great buying experience working with Terry. He exceeded my expectations and I left dealership as a happy new car owner. I would recommend Terry to all my family and friends.
Thank you for making my car buying experience such a positive one! Your employee, Shane Welter, made it extremely easy to test drive and purchase my vehicle in less than two hours.
I've purchased two vehicles now from Park Place and have been very happy with the cars and the service I received. Everyone I have dealt with there has been very professional and helpful. Working with Pat Goebel on the sales side and Hayden from the service department has always proven to be a great experience!
Customer service and attitude outstanding
Working with Danny Cantu made getting into my car a great success and an answer to prayer. I walked into Park Place after praying God would work it out if it was meant to be. I feel I got the best salesperson and car for me!! And Danny and the management staff made it all happen!
Park Place Professionalism
Great experience at Park Place. We started our search for a new vehicle when the new RX 350 2016 model came out. We test drove the vehicle and decided to think about if this was the car we desired. We were not pressured to make a decision. We had a follow up phone call, again with no pressure. Once we decided on the vehicle Terry was good about walking us through the option of buying verses leasing.
The Park Place Difference!
I have purchased 4 new vehicles and help friends and family purchase new vehicles in the past as well. From the variety of dealerships between different manufactures, I would say all dealerships experiences except Park Place were about the same. No matter what they say, you always end up spending about 8 hours there being passed around from individual to individual. From the Sales Representative, Sales Manager, Finance Manager, Car Delivery Specialist, etc. At Park Place, I was only there for a total of 3 hours which is a record for me and walked away with a beautiful 2016 RX 350. I worked with Emily House and it was amazing to see the efficiency, knowledge, and positive attitude she and everyone who works there carries. Even though my time spent there was cut in half from my past experiences; Emily took us on a test drive, showed us multiple RX 350s on the lot with all the different interior/technology packages, took care of the finance/warranty phase, went over set up and delivery of our purchase, on top of answering all my questions in between! I have never considered buying a car based of dealership experience alone but Park Place has set the bar. I will definitely purchase from here again!
No BS sales pitch!
I had already heard from two people about the excellent service of Park Place Grapevine, so chose to visit them for my first Lexus purchase. I was given Walter Onubogu's name by a friend who had already purchased two Lexus' from Walter. The physical dealership space is beautiful and fully staffed. I was immediately greeted and taken to see Walter. I told Walter what model I wanted, and my price range. He listened, showed me several models, and didn't try to "pitch" me a different model or price. I pretty quickly settled on a gently used Lexus IS 250 Sport. Price negotiation was also painless. I told him what my monthly max was, and he met it without trying to convince me to go higher. After the paperwork he introduced me to my service guy, Anthony, who has also been great, promptly responding to my emails and questions. I had a small issue with my sunroof which they fixed while I waited. Their customer service is really, really good.Walter worked well with me without any of that dreaded stereotypical "car salesman" pitch. If you're in DFW and looking for a Lexus I highly recommend Walter and Park Place Grapevine.
Sean is awesome!!!!
Went to Park Place in Plano and wasn't happy with how they were assisting me. Called Park Place in Grapevine and got Sean.. I told him what I wanted and was ready to purchase in a few days. He got me an awesome deal and more in one day. Got to the dealership, deliver my cash down and one kidney , 15 min of paper work and I'm off driving my brand new Lexus!!! Sean didn't try to sell me anything. He was honet, straight forward, and totally awesome to work with. Thank you Sean for all you do!!!
Stress-Free Car Shopping!
My experience at this dealership was a very positive one. Normally when trying to shop for cars, I am hassled, misled, and pressured. Thankfully, this was not the case at Lexus of Grapevine. My sales manager was Joe Phu. He was incredibly helpful, informative, and easy-going. He did not pressure me nor did overwhelm me. He was laid back and allowed for me to truly experience car shopping on my own, which is what I am looking for. I would recommend him to anyone looking to purchase a vehicle. Even after the purchase of my beautiful car, he stays available and willing to answer my questions.
Easy buying experience.
Danny had all the paperwork ready for me to sign and had me out of the dealership in 15 minutes. He answered all my questions, and was patient when I kept changing my mind on the car I wanted. He gave us a great deal that Sewell wouldn't touch. Thanks!
Best dealership EVER!
Just purchased my second Lexus from PP Lexus Grapevine and I can't recommend this dealership enough! I would never go anywhere else. Matt Woolsey is so gracious and the entire dealership really makes you feel comfortable. They are so professional and my salesman Ezell (EZ) Williamson is the BEST! He really worked hard on getting a great deal for me and I can't thank him enough. I have always dreaded dealing with dealerships, but PP GV is wonderful. No pressure and willing to give you plenty of time to look without being hassled. The entire purchase from start to finish was about an hour and a half! I have spent ALL day at the dealership when purchasing other vehicles! I'd give EZ, Matt and PP GV Lexus 10 stars if I could!!
Got my dream car!
I purchased a 2016 RX350 from Park Place wth Steven Miller and the experience was wonderful! Steven took the time to find the perfect car in the color I wanted with all of the features like the 12 Inch monitor a great deal on my trade and the price I wanted. It was painless and Steven made learning how to operate all of the technology a breeze. I love my new car and Park Place and of course Steven!
This is the second car I've purchased with the assistance of Josh Elam and the first from Terry Song. Both guys are awesome. I know a lot about all of the current model Lexus's and was extremely impressed by the amount of knowledge they had and their ability to answer questions regarding vehicles I was interested in. The buying process was effortless and I'm pleased with the deal I was able to get. I highly recommend them both.
I just purchase a Lexus GX from Ferid Feratovic. He was a great salesman and very accommodating. He was able to answer all of our questions and it was one of the smoothest transactions purchasing a car.
Thank you Bobby!!
Purchased 2014 RX350 and it was a new experience. Bobby was very professional and helpful.He explained all our questions and handled the entire process very smooth.
Had a great experience with Brian and the whole team at Park Place Lexus. Brian worked hard to make sure everything met my needs and I felt like he truly cared. Thanks again!
Feedback regarding Ezelle and Park Place
Ezell and the Park Place team once again exceeded our expectations from a service and quality perspective on our most recent transaction. This is our family's 10th + new car transaction with Park Place, and we continue to be impressed with their new car acquisition service as well as their ongoing maintenance/service as needed.
craig is awesome!
Me and my husband were so pleased with craig. He is very professional and very informative. Our experience before when we buy a new car from other dealership had been extremely difficult starting from choosing a car and the long process and waiting time but with Craig every step weve gone through was so easy. he is very helpful and very patient answering all our questions. He is the best salesman ever!!!
Professional and responsive
Purchased a Lexus NX200t from Park Place Grapevine and the experience could not have been better. I live in Austin where we only have one dealership and I wanted a fair but competitive price. I called multiple dealers and Terry Song not only gave me the best price, he was the most professional and responsive. We closed the deal quickly over the phone. The delivery experience was also excellent. Highly recommend Terry Song and this dealership.
Very Good & Highly Recommend
This is the first dealership were I had a very good experience in purchasing a vehicle. Joe Phu was very knowledgable of the type of vehicle I was looking for and there was no pressure to purchase one. I would recommend Joe to my friends and other relatives.
Loving my Lexus
Terry is awesome!! He made us feel welcome and made sure we understood everything about our new purchase. I had been looking for a new vehicle for around 2 years. He sold me a 350ES in less than an hour. He could not have been more professional. I would recommend him and this dealership to anyone!
Sean Musser went out of his way to have the car ready for me as soon as I got there. Making a deal from out of state can prove to be tricky, however, this dealership stayed true to their word & everything went very smoothly. They were very accommodating & helpful. They even let me show off my little dog.Thanks. I would recommend this dealership if you're in the market for a change in vehicles.
Very Professional and helpful service
Have purchased six cars from Park Place. Have always had professional service that helped me with my decisions and purchase. Casey and Matt were outstanding in getting the car and the pricing to my satisfaction very quickly. Very professional and friendly. I have also had terrific service on all my vehicles after they were purchased. I highly recommend Park Place and staff.
Loving my Lexus
I only wanted to look at the RX350, wasn't sure if that's what I wanted and Bobby was so wonderful and patient with me, found me exactly what I wanted and the rest is history. I couldn't have asked for a better person to help me
I bought my first new 2013 GS350 Lexus from Joe Phu, Joe is a great guy and even a greater sales person, most of the time when am in for a service I speak with Joe while waiting on my car, this time I go in for a service and Joe show me this great looking GSF and the deal he gave me I had to have this because it had all the features I wanted. Wow what a fun car to have and drive, thanks Joe, thanks Park Place Lexus for a great car and great sells and service.
I worked with Hasan Qazi and I have to say it was a great experience. I looked at the car worked out the price and financing (sitting at Hasan's desk) and was out of the dealership in about an hour. Would definitely recommend the Park Place dealership and Hasan.
Mr. Hood made our purchase a true pleasure
Mr. Hood is very professional and knowledgeable and made what is usually a stressful event at other dealerships a very enjoyable experience. He has the patience of a saint and was able to fully answer all of the questions that my wife and I asked.
Love ParkPlace Lexus
Best buying experience I've ever had. Randall was knowledgable, and worked really hard to find the perfect car for us. Will definitely use this dealership for our next car purchase.
The team at grapevine Lexus did a fantastic job servicing me and getting me the car I came in for that was "L" certified. I've been back in twice over the last month for servic and a car wash and they continue to uphold the same service.
What car buying should be..........
Our story started with the April hailstorms in Wylie, Texas where my husbands car was totaled while at work. The following week we left for vacation and when we returned the insurance company was pressuring us to settle. Working full time, he did not have much time to shop for a new vehicle. Having just purchased a new car for me in March, we had not planned to buy another new car this soon. I set out "scouting" used cars that might meet our needs. We were frustrated with the process.Several of the dealership allowed us to test drive "around the block". Hardly a test without taking it on the interstate. When I saw a car advertised that met our needs, I called Park Lexus Of Grapevine to confirm that it was still available. When I arrived at the dealership, I was greeted and made comfortable.The car was as advertised and no surprises. Bobby H. was my sales person. He was very professional, knowledgable and, respectful. Things could not have gone more smoothly. There was no pressure and Bobby even suggested that I drive the car home for my husband to check over when he returned from work. We returned that evening to purchase the car. Bobby had everything in place for a smooth transaction. We could not have ask for a more professional , yet comfortable experience. Yes, we will be happy to recommend Park Lexus of Grapevine for a total car buying experience.
Shopping for a new car at Park Place Lexus was the best car buying experience I've ever had. Met by friendly, knowledgeable staff that respected my time and my opinion. They had a good inventory of vehicles that I was interested in. Overall a great experience.
I recently bought my second Lexus from Park Place. I highly recommend them. My salesman was Ned, both times and he is wonderful to work with. He is straightforward, no games, answered all my questions and then some. The excellent service continues after the sale, which was something I had not experienced before. I would not buy a car anywhere else at this point.
Josh always treated me with respect. I particularly appreciated that because I've had some in the past that were snakes! Josh was great! Happily recommend him.
A Great Experience!
My purchase of a new Lexus GX 460 was the least complicated, most straightforward and best car buying experience I have ever had. Our sales experience manager, Mr Terry Song, contacted us before our arrival to get an idea of our preferences. When we went to Park Place Lexus, he was simply a great person with whom to work. He found the exact vehicle we wanted and took care of all the details without any type of glitch or inconvenience whatsoever. On arriving the next day to pick up the vehicle to drive back home, he demonstrated all the basic operation features, did some basic programming and explained all the onboard features that are available on this vehicle which are a lot! In short and in sum, it was a great car buying experience.
Great service at Park Place Lexus Grapewine
Brandon Chong is a great sale adviser, he exceeded all my expectation when buying a use car, I highly recommend him to my friends and family on future cars purchase..thank again brandon
Great No Pressure Sales Experience
As a former Sewell customer, I have been spoiled by the exception customer oriented service provided. I didn't think I could find another dealership that could match the experience I've had but Park Place has so far. I first called to inquire about availability and spoke to a Jay. On my first visit, I found the dealership to be modern, clean, and had a impressive waiting area for people getting their cars serviced. Many other dealerships I've visited do not make me feel like a valued customer (age bias?), but Sewell and Park Place does a good job of making me feel like a valued potential customer (*exception is Sewell Subaru - no one bothered me as I was walking around and looking at demo cars - had to chase someone down to get test drive).Mr Michael Moore who was the preowned sales representative that I was appointed and he was one of the primary reasons why we felt comfortable making a purchase at Park Place. I appreciated his professionalism, courtesy, knowledge, and no pressure approach. I got away the first time with a positive feeling because the car I was interested in lacked backup camera that we wanted. Did not hesitate to call him when I found a vehicle they were selling. Felt like he did his best to find us a good deal and we ended up purchasing a CPO RX350. I appreciated him coming in on his day off to settle paperwork and deliver the vehicle. I can only hope the post sales and service experience can match the excellent pre-sales experience I received from Mr. Michael Moore. I like the Park Place app offered, but kind of disappointed that Car Wash is frequently closed; unless you go early enough only to see a loooong line at the car wash lane. With Sewell, you can pull up to any lane and their car wash closes by time, not by how busy the dealership is. Also, while waiting in the lobby, I have heard problems with some customers and thier service, but it sounded like Park Place was doing their best to correct the situation which is good to hear. Will share if anything changes, but we are happy with our purchase experience so far. A big thank you to Michael Moore.
Top Noth Dealer
Large inventory, professional and friendly staff, and easy purchase process. Salesman incredibly accommodating and attentive. Test drove one weekend, they took as much time with us as if we had been buying right then, in no way pushy. Of course, went back a month later and Made the switch from BMW to Lexus. 100% glad to have done so. Love my new RX350!Looking forward to a long relationship with these guys.
I was totally surprised by the welcome, atmosphere and service provided during the entire transaction. In my search for a vehicle, I went to and researched at least 15 different dealerships and types of automobiles, however, the overall tone was very unwelcoming and left me with a feeling of... I can't go to 1 more dealership!. I even went to some twice.From the moment I entered the dealership, I was treated with respect and dignity. I was waiting on the something to happen. Of course the something negative to happen. Pat Goebel was totally awesome! He showed me around the dealership and introduced me to the technology person, the cashier in accessories , as well as other managers, salesmen etc. I have never had this type service at any dealership in "ALL" my experiences of buying an automobile. I have bought 7 new cars through the years. During 1 of my last visits there, I did not eat breakfast and Pat offered to go out and get me food. He was very personable. Pat, thank you again for your kindness and your ability to breakdown the negative barriers to sale me this wonderful automobile. I was at a point of... I'll drive the car I have.Yes, now I know there is only 1 vehicle... Lexus from Park Place Grapevine!!
Our experience with buying a Lexus was outstanding. Shane spent time explaining the L/Certified cars and what they meant. He was hands on with explaining the systems and even called a couple times just to check on how everything was going. First rate service!!
this is the second lexus we have purchased from walter o. at parkplace lexus in grapevine. i have owned many luxury vehicles in my 63 years, and parkplace grapevine is one of the best dealerships i have experienced. i was particularly impressed with walter, a "people first" kind of guy. i wholeheartedly recommend parkplace and walter.
Great car buying experience!
My brother and his wife recommended Walter at Park Place Grapevine after buying their second Lexus from him. And I'm so glad they did. Walter is very knowledgeable about the product and generous with his time. He's most pleasant to work with, very efficient and completely 'pressureless' in his approach. All of the staff is courteous and eager to help. If you want a positive car buying experience this is the place to go and the man to talk to. It's purchasing at it's finest.
Becky Gustafsson is a natural!
Becky Gustafsson is a natural! Her enthusiasm for the Lexus product is infectious! We came in for a checkup on our Lexus, and before we left, we had gotten a new Lexus! Becky is so thorough in explaining everything, is well organized, and follows up with us many times. We felt pampered and important.
Walter is the BEST!!!
I have purchased 4 cars from Park Place Lexus in Grapevine. I enjoy the level of service every time I go for car washes and oil changes. I especially appreciate Walter, I think he is the best of the best car salesmen!All the best,Janine CarterBeavers Bend AdventuresLuxury Log Cabin RentalsBusiness Phone: 214-789-5322http://www.beaversbendadventures.com
We recently purchased a LX570 from Mike Smith. This is our second Lexus to purchase from him! You cannot get customer service like this anywhere else. I highly recommend him and Park Place Grapevine to others.
No pressure sales
We purchased a new 2016 LS460L from John Hosler and found him to be very knowledgable and a true gentleman who was able to answer all our questions and upgrade us into the new car from our 2010 LS460, this is our 4th lexus LS. John handled to whole deal which made it convenient.
Excellent customer service!
I'm big on customer service... Especially being in a customer service field.... And I can say by far this dealership as well as my sales representative were great from start to finish! From the time I walked until the whole process was over I was greeted with nothing but great customer service. I came in unsure of what could be done with my situation... Which was new homeowner with a car that had too many miles, and too much to pay it off... But Josh Elam was patient, friendly and informative with everything in my case. I went in with a truck in mind but walked out with a car.... And honestly I love the car more.... I would definitely recommend this dealership and Josh Elam for your car buying experience! You will not be disappointed!
Ezel Williams and his assistant Kevin Paterson.
Both EZ and Kevin were of invaluable service. Their patience, help and assistance are superior, bar none. I will always seek to do business with both/either of them in the future.
I bought a very expensive car online from them and the experience from start to finish was awesome. It easily the best experience I have had buying a car. I should know, I have bought 35 cars in the last 20 years.
They kept their word
I purchased this car online and across the country. I took a great risk in buying a car based solely on pictures, online details, and the conversations I had with sales & finance staff. They surpassed my expectations. We absolutely love this GS. Took a 200 mile trip on Sunday...smooth, quiet, easy. And love all the luxo treats my wife and I are discovering:~) It is nice to be back in a LEXUS and we thank Shane and Tony for all you did to make this happen, including recommending a great shipper and looking out for us in carefully explaining warranties.
Exceptional customer service
Danny made my first experience at Lexus an amazing one! He went above and beyond for me to find a car I am totally in love with. The customer service was incredible! I definitely will be back to Lexus to buy cars in the future!
Out of State Internet Purchase
Purchasing our MB E350 was an experience that built confidence in the Internet buying process.Park Place was very understanding of the hesitation to purchase a vehicle sight unseen and accommodated an independent inspection of the vehicle without pause. They picked me up at the nearby airport and provided a loaner to drive while the car was being prepped. I felt the staff was honest and straight forward, there were no surprises with the car or the process. Our salesman Hasan, was prompt on all communication leading up to, and again post sale regarding final paperwork. I can only sight one area of improvement they could capture, that was the time it took to get the car prepped. I anticipated and planned for about 4 hrs to complete the sale and it took longer then that just to get the car prepped. Minor inconvenience, and Hasan was very apologetic. Very pleased overall, got the car and drove it 10 hrs home without issue.
Changed my opinion of Dealerships
I just purchased my vehicle from Park Place Lexus in Grapevine, this was after I had already walked out of a dealership in Arlington that was very frustrating typical dealership tactics. They posted one price online and then increase many thousands of dollars when I got there. But not Park Place, what they posted was the price, the negotiation and whole purchase experience was fantastic. Casey took care of everything, I just signed and drove off in my new beautiful car. Thank you Casey and Park Place.
I had a great experience in choosing and purchasing my vehicle. The employees are extremely helpful and the customer service was great! I had an awesome Sales Representative that took time to get me a great deal for my new Lexus! I Will definitely recommend this dealership and their employees for their great customer service!
Easy, painless and friendly purchase!
I recently purchased a 2016 Lexus ES 350. My salesperson, Nathan Henry was friendly, professional and above all, patient with me! I left with the exact car I wanted for the price I thought was very fair. I would recommend Park Place Lexus to anyone looking for a great deal on a Lexus. BTW, I love this dealership so much, this is my second new car purchase with them!
I recently purchased a RC 200 T F-Sport from Park Place Lexus and my sales adviser was Nathan Henry. He was such a joy to work with. Very professional, yet personable, and made me feel comfortable throughout the entire process. This is my third Lexus, which is why I titled this review (Lexus Girl) because I trust the brand and the service and my sales advisor.
My father wanted a Lexus so we went to this location to check out what they have. Ferid was very helpful with the process of what to chose. My father decided to purchase the Is 250 sedan Lexus. He is very happy with his car. Thank you Park Place!
Craig Williams helped me out of a previous less than desirable car deal. I love my new Lexus. Every step of the way has been great with Park Place Lexus ! Great people. Very professional.
Over all the buying process was made easy for us.
Buying process was made easy. We did feel a bit rushed through it, as I know they were getting closer to closing time. This was understandable.We weren't given a "walkthrough" of the 2016 ES we purchased, in turn we had to figure several things out on our own after purchase. But not that big of a deal. I heard they had some technology specialist but we were never offered or introduced to them.Since purchasing our Salesman has followed up about this survey, that's about all. Salesman says he tried calling me to give us 2nd set of keys. (I had to stop by an send a few emails to get) When asked to verify the phone number he was using, he couldn't find it and he didn't remember our name. Seemed a bit strange. But again, not that big of deal.We weren't overwhelmed by PP service, but also not disappointed. We really enjoy the car the most and how easy the buying process was with Park Place.
Nathan Henry & Charles Owen
Nathan Henry & Charles Owen made sure I got the car I wanted. Lovin my new Lexus GX460! Thanks guys. I'll be sending my friends your way.
Danny went above and beyond to help get into the car I wanted. He worked around my work sxhedule, handling most of the deal over the phone, delivered a car to me to test drive, and then delivered my car to me and finalized the deal in my office. He's excellent with follow up and it's obvious he is sincere and wants to make sure his customers are completely satisfied. This is my 3rd car from Park Place and when my lease is up I will be back! The customer service can't be beat!
We just made our fourth long-distance trade and purchase with Park Place. We make the tentative deal (trade) online, with no pressure and more importantly no games. It's great to work with such professionals.
Park Place Grapevine makes the process of buying a new car painless. No pressure is applied only useful information and a desire to help you make it happen. My salesman, Josh Patel, was tremendous.
Great purchasing experience!
My car purchase experience was awesome - absolutely quick and easy. Due to courteous and friendly staff, one of my best car purchasing experiences ever. Thanks, Park Place.
The best car buying experience ever!
I've bought 3 cars and 2 of them are from Lexus. Steven helped me with the last one and I've never gotten in and out as fast and as happy as I did with Steven as my sales person. I can honestly say that the process was so smooth that it felt like I was only there for a few minutes.He might be new in sales but he knows his product! Thank You Steven!!!
Very easy car purchasing experience
Just like many consumers I am not a big fan of the hassle of car shopping and negotiating. I did my research beforehand, knew the model I wanted and approx. value for the purchase and my trade-in. There was no pressure during the initial visit or ensuing discussions with my sales person (Sean Musser). Very open and easy negotiation. After we made our agreement he had the ppwk ready and waiting for me to transact during my lunch hour, there was no 3 hours at the dealership haggling and signing documents. It was all very simple and professional. The vehicle was used and had a couple of minor issues, that's where Park Place really shined. They immediately owned the issues, scheduled the service, and made the process very enjoyable and hassle free for me. I will have my vehicle serviced there as long as I have it!
Great Internet purchase.
By far the best dealership and far beyond perfect customer service. Park Place In Grapevine is fantastic. Terry contacted me on my internet LEXUS 2015 NX 200t selection on Monday, was able to drive it home 150 miles away on Wednesday. He made sure I was receiving the best deals, warranties and explained why I needed them and walked me through all the paperwork. . From the free beverages, relaxing settings, to the dog friendly area, it's the best. Thanks Terry Song!
I had an excellent experience when purchasing a vehicle from Park Place Lexus. The dealership had the vehicle I wanted, and a price that I could afford. Moreover, my dealer Casey provided superior, and professional service throughout the purchase process, as well as following up with me after the sale. Thanks Casey!
Love my Certified Lexus 350!
I recently bought a pre-owned Lexus Certified 350 from Park Place in Grapevine and I love it. I purchased it from Hasan Qasi who made it a very easy and enjoyable experience. He took his time to explain the financing, the car features, etc. I would definitely refer him and Park Place to my friends!
Professional and efficient
I recently purchased a car from Terry Song and I found him to be very professional and efficient. It was a pleasure doing business with him.
Danny was wonderful! Made my car buying experience very pleasant. He was patient and helpful in finding the perfect car for me. Definitely seeing him for my next car purchase.
Danny Cantu + Park Place = Winning Combination
From the moment we walked in to Park Place, we experienced great customer service with no pressure. Danny Cantu took the time to explain everything and made sure we were comfortable with the whole process. He was extremely patient and very accommodating. I am very happy with my purchase and recommend both Danny and Park Place to all.
Bought two cars from park place
The experience is great. Dealt with Jeff the whole way thru. Simple and clear info to make decisions. Fair deal. Second time in less than 6 months
EASY!!=Car Buying with Danny & Lexus
I cannot rave enough about the Park Place Lexus dealership and Danny Cantu! The dealership was beautiful, clean and very customer friendly. From reception to the waiting area to the sales offices, I was highly impressed! But what made our buying experiment 5 star? Danny Cantu! Danny was not only friendly, but he was professional, knowledgeable and always gave us his undivided attention. He returned our calls, texts and emails in an impressively timely manner and made sure he kept his promises throughout the entire buying experience. I've bought several cars in my lifetime but can say, with all honesty, that this was THE EASIEST deal I have ever experienced! I can't wait to buy our next vehicle in a couple years, and recommend Danny to our friends and family, who are in the market.
Park Place Is Great
Molly Wee at Park Place Lexus Grapevine is great. This is our 5th vehicle from her and 6th from Park Place Lexus Grapevine. Overall great dealership and great people. Could not ask for more. If you're looking ask for Molly and she'll take care of you. No hassle and laid back environment with an honest transaction.
Priority of customer service!
I am a repeat customer, who is always treated great! Park Place Lexus of Grapevine will continue to receive my future business. I appreciate the quality customer service I receive for any visit.
Best Experience Purchasing a Car
This is my fourth car that I've had to negotiate and this is by far the most pleasant experience. Normally, I would spend hours talking about pricing, but this process was quick. My initial interaction was with Terry Song via email who gave me the best price compared to what I've seen for the options I wanted and then I worked with Danny Cantu while at the dealership. Danny handled the negotiations with my trade in and all the paperwork from beginning to end. I'm not used to that, but it's so much more convenient! I've always heard Park Place had the best customer experience, but you don't really know until you've experienced it yourself. I look forward to continuing to build a relationship with Park Place Lexus.
Great customer service!
Ferid made the car buying experience so easy. From the initial test drive to the final handshake he was very helpful and I completed my car buying experience in less than two hours. He walked me through the entire experience and he even got me a better interest rate than the one I walked in with. The next time I need to buy a car I will definitely go back to ask for Ferid to help me out again. Thank you for making my car buying experience a great one!
Terrible customer service!
Keep sending messages to check the availability of an SUV, but nobody bother to reply to me. I'll will spend my money somewhere else!
Do not let this happen to you.
While my car was in their care they offered me a rental car. The very next morning a hail storm came through. Lexus at Park Place made my insurance cover the hail damage!
Josue provided highly professional and cordial assistance and he made the process a positive and enjoyable experience. All the staff was cordial and ready to assist.
Less than great lexus dealership
Great facilities, but the entire dealership lacks a respectful and professional attitude towards customers, from sales down to the auto service department . This dealership is far below standard for Lexus. It was a constant battle to receive honest assessment of service issues for my vehicle, and in many cases found the service staff lack proper training. Exercise caution with this dealership.
My experience at Park Place Lexus was EXCELLENT!! My visit with Molly Wee, Greg Milner and Raymond Resch and Paul Garner was flawless, fun and stress FREE! I knew what I wanted and they delivered!
Ferid is the BEST. His the top salesman I ever seen,and easy to communicate.If you want to buy car ask for Fredi,His the ONE can help you for sure.Thanks again Fredi for helping Me to buy the CAR 350GS
First Lexus Owner
We went to several car dealerships in Dallas/Plano before finally deciding on a Lexus. After months of looking we decided to go to Park Place Lexus in Grapevine and met Terry Song. Terry was very polite, patient and accommodated our work schedules while we were proceeding with the deal and during the entire purchasing experience. The service department at Park Place Grapevine was so friendly and helpful as well. It made my buying experience one to remember and I will go back to Terry for my next vehicle purchase. I highly recommend anyone looking to purchase a vehicle to see Terry Song.
I initially didn't think I would find anything at Lexus as far as what I wanted compared to what I wanted to spend for a vehicle. Nathan found the perfect car for me and was more than patient as I nitpicked to make sure it did actually have every single thing I wanted. I can honestly say that I didn't ever feel pressured or cajoled in my experience. It was all around a great experience, and I'm so glad I happened to walk in the door.
Amazing best car buying experience ever
Nathan was amazing he jumped right in to help me find the best car for my wife. She was very picky but he met all of her needs. They made sure we were happy with every part of the car buying experience. I highly recommended Nathan and would use him again in the future.
The thought of purchasing a vehicle is like going to the dentist. The process is so scary. But, I must say that my salesperson made this transaction to easy and fast. Made my car buying experience PLEASANT! I will return in a few years and purchase another one. Highly recommend!!!!!
Ask for Ferid, he's the best!
Great experience at Park Place! Love this dealership, great experience. We were new to this dealership, but will now be customers for life. Can't say enough about Ferid, he made our experience worth the drive.
Great customer service
It was great customer service to my wife and me. I was treated exceptionally well in a very professional environment thanks Ferid the car is great.
My husband and I had an amazing experience buying our car here. While yes, a good amount of my love might be due to the fact that I now have a Lexus instead of my high school car with a door that wouldn't full shut... the great experience was all thanks to Craig Williams.My husband and I had just begun our car search and went up to park place to look at their RX350s. We first walked around the lot and it was nice pleasant surprise that no one came bombarding you while you were "window shopping". As we walked into the main door we were hooked up with a car salesman in the new car department. We did not realize they had different salesman for the new and the preowned. I was nervous for our experience because as soon as we told that dealer we were in the market for a preowned vehicle he immediately seemed put off by us wasting his time. Thankfully he did direct us to the preowned department where we met Craig Williams. *que trumpets*If you are searching for a vehicle go visit this man now! I cannot say enough amazing things about him. I've heard horror stories of car salesman but Craig blew all of those worries out of the water. I truly believe he is honest, caring and genuinely a great guy. My husband jokes because he says I sang more praise for Craig than I did my new car!! Don't get me wrong I LOVE my new car but I'm so thankful for the quick and painless experience to purchase it! Our car had just come in and was still being checked over and cleaned but Craig made it a top priority to make sure it was looking beyond expectations. We are going to pick up our license plates and get a complementary car wash and hopefully Craig will be there so I can say hey and enjoy a delicious cup of coffee from their magical coffee machine that he introduced me to as well!If you didn't read all this review at least take this with you...if you're going to park place try to get Craig Williams as your car salesman. I promise you won't regret it!!
Can't get any better than this
Park Place Grapevine and their experienced staff will not leave you disappointed. Ferid is an honest, straight forward salesman who provides excellent customer service. I never had to haggle to get where I wanted on the price of the vehicle. I asked and they delivered. This was the fastest and easiest car buying experience I've ever had. Park Place just earned customers for life.
excellent car buying experience
I went in specifically to look at 2 used cars. One being and Audi and the other being a Lexus.Ferid went above and beyond to assist me with any questions/concerns that i had. He was available day/night and even communicated with me on his off time. My wife and I enjoyed Ferid and Park Place Lexus so much that she went in 5 days later and purchased a vehicle as well. We will definitely recommend Ferid and his group to others who are looking for either a new or used vehicle.
Worth the drive from another town
This is the second time to buy a Lexus from Park Place Grapevine. We live in Sugar Land and it is a long distance to travel, but has been worth it for two ti es now. Always get the BEST deal and excellent experience! Their internet team is the best and gives prices by email and they can be trusted completely, even with a trade in! In almost 50 years of buying cars they are the best ever! Jay Reniker
Great customer service
Josue and Freddy at Park Place Grapevine did a great job helping me find the car I was looking for and the deal that worked best for me. The negotiating was very straight forward. I dont expect to be in the market anytime soon for another vehicle but when I do I will talk with the team at Park Place Grapevine. Even though initially I was in the market for a used car Freddy helped me understand the benefits of a new car and Josue helped me finalize the paperwork.
Great experience! Love my new lexus. I was treated exceptionally well in a very professional envitonment. Thank you Ferid and Park Place Lexus for everything.
I wish I went here first!!
After a horrible experience at a different dealership, Park Place Lexus restored my faith in dealerships. Josue Escoto was great and stayed two hours past closing. Go here first!
Danny and his team really helped me out. I always struggled to get a car and especially a nice one like mine. So thankful and blessed to have worked with Danny and his supporting team at Park Place Lexus in Grapevine.
Danny is very good at what he does, very helpful, and gives great costumer service! Overall, it was a great experience purchasing a car with a Danny and the dealership.
TERRY BARDEN YOU ARE THE MAN
Cant be any happier with my experience, TERRY made the best car buying experience i ever had, thanks to him im happy with my new LEXUS RC 200T, just everything about this dealer is perfect, i had worked in the business before and the first thing i noticed you can walk around the lot, take your time without been attacked by sales persons like sharks, trust me i used to to this. You have to go inside and request a sales person service with a front desk once you are ready, this place is awesome, like a 5 stars hotel. great guest wait room, coffe machine, service and parts department are huge. But the one who exited my expectations was TERRY, cant say enough about him, was able to work with us and been fun at the same time, he made process smooth and easy. No hassle no pressure, again best dealer experience.
Terry went above and beyond to help me make my decision on which car to purchase. He was so polite and patient and helped answer any question I had!! I would recommend him and this dealership to anyone. Everyone at Park Place Grapevine were so friendly and helpful! It made my buying experience one to remember and I will go back for my next vehicle purchase here.
Best Car Buying Experience Ever!
Dealt with Sean Musser - he was truly professional from start to finish. My questions were addressed and my time was respected as he expeditiously completed my transaction. I would gladly refer this dealer to anyone wanting an exceptional buying experience.
Thanks Danny Cantu & Park Place Lexus!
We were ready to update our vehicle but dreaded the usual visit to the dealership to negotiate and work out a deal. Danny was patient with us and made the process very easy. We walked away with a great vehicle at the best rate possible and the feeling that we have a great dealership behind us for service etc. Danny was a great representative of his dealership and extremely knowledgable about not only the vehicle but was able to give us thorough and honest advice on the financial side. Thanks Danny & Park Place- we love our new car and our monthly payment!
Misleading Sales Manager - Be Careful
Very disaapointing. Completely misled through out the sales pitch. Spent 4 hours working on buying a $50,000 new car. As I was signing papers, it turned out to be a demo car not a new car as I noticed odometer reading. The spec that was given to me had 15 miles. I lease a GS 350 currently and hence, didn't see a need to drive a new one. Sales manager didn't tell us about the demo nor did he even offer to turn the car on. It was more than one in my party and no one heard anything mentioned about demo. Be careful when you deal with this dealership and make sure you read every single paper before you sign. I didn't buy the car.
I have always taken my car to this dealership for major repairs and the reason I chose this dealership is because of its closeness to my house. However, at the end of each repair, I always come out back depressed. Why? Because they always have a list of something else that needed to be done. On the last two visits, I found out that their recommendations are not always true. The first time, they recommended a 4-wheel alignment which I knew wasn't necessary. I turned it down but took the vehicle to NTB where I bought the tires. NTB put the vehicle on their machine but could not find any problem with the alignment. They printed the result and explained to me that I did not need any alignment. Recently, I took the vehicle to this dealership because the battery lamp came on. They diagnosed the problem and came up with a recommendation to replace the alternator and the battery. Since the battery was new and still under warranty, I turned the battery replacement down but replaced the alternator. The following day, I called AAA that sold the battery requested them to send a technician to check the battery and possibly replace it. The technician came today, checked the battery and found no problem with the battery. This further confirms to me that this dealership is not very honest. I will recommend that you get a second opinion before doing any repair with this dealership.
Because Danny was good explan everything I want to know and it was nice to be joined with new Lexus NX200.I also want to thank you to Danny .he was helping a lots.
Trade in/new car
I worked with Josue on a trade in and new car purchase. That is NOT why I came to the dealership originally, but Josue's care, concern, attention to detail and interest in clients sold me. He turned every stone to answer my questions and brought in necessary resources to address inquires when appropriate. Every one I engaged with took a customer centric approach with no pressure sales tactics. I couldn't be happier.
I am giving a this dealership a 5 star because that is what they are. The customer service was beyond my expectations. They let me drive any car I asked and I walked out that an amazing deal! Thanks Josue!
Buying our new car was a pleasure!
Josue helped my husband and I make our new car purchase such a pleasure. He went above and beyond to help us purchase our new 2013 gs (and trade in our 2006 Gs) Josue fulfilled everything he said he would, his promptness, follow through, and professionalism is a breath of fresh air in a world where it seems good customer service is hard to come by.Thank you Josue & Park Place Lexus team for all your help in our purchase! Sincerely, Lee & Jennifer Garza
My experience was great! Everyone was super nice!
My husband and I had a wonderful experience and got the perfect car for our growing family! Josue was so sweet and very eager to help us out any way possible.
Best car buying experience ever! Everyone was super pleasant and nice. Josue made things run very smoothly and made sure we were well cared for. I would recommend Park Place to anyone in need of a vehicle. Thank you so much for the amazing service! And the peanut m&ms yummy! ??
Thank you Park Place!
Josue helped me find and purchase the perfect car in a day! I've wanted a 350Z since I was 10! My husband suggested I get myself a 370Z instead and who would argue with that? I love my new car! Everything was super easy! I was in and out of the dealership in about an hour and a half (and that was only because I took my time deciding on which financial route I would take). I only had to deal with one person instead of being bounced around to different people. I wasn't pressured. We were given plenty of space to talk about everything and not rushed. Josue went out of his way to even throw a bow on top for a killer picture before driving it off of the lot! I highly recommend Park Place and Josue Escoto!
Oustanding Experience in EVERY way.
Salesperson Josh Elam handled everything...it was nice not to be shuffled around the building to different folks for the financing and paperwork. Josh did all the running around for me. Nice people, very accommodating. Josh was incredibly kind and very helpful. He walked me through the process and checked on my understanding and comfort level with each step. I recommend this dealership and Josh Elam in particular should you have a desire to purchase a Lexus product.
We had the most comfortable car buying experience ever. Decided to trade in my Lexus 470 (after 14 years) and get something a little bit newer and smaller. Josue give us excellent service and made the entire process smooth. We brought home a car I love.
My husband and I had planned on visiting dealerships all day. By the grace of God, we were given Rasheed Ryals at Parks Place Lexus in Grapevine. I told Rasheed what I was looking for, he put me in 2 cars and needless to say, we bought the 2nd car we sat in. He genuinely cares about his clients and not just about making money off the cars he sells. He is very prompt any time I text him what a question I have and actually offered to drive 45 minutes from where he lives to meet with me on his day off. I can't say enough wonderful things. If anything, give him the opportunity. Parks Place Grapevine, you are extremely lucky to have him. He is doing great things for you guys. Thanks again! Caitlin and Craig Rascoe
Truly treated better than I could have imagined!
My heart-felt thanks goes to Josue Escoto, who finished helping me get what feels like a car made just for me. The night prior, given it was indeed a used car, there were several requests to make some last minute modifications. Despite having been thru a day of further training Josue brought my 'new' Lexus to me with a nice bottle of champagne and spent upwards of two hours helping familiarize me with yet an unbelievable number of amenities and took the time to download Lexus app, sync with my phone, program my radio stations, showing me voice commands, and even going in my garage to reach up and program the garage door. All this prior to him taking my rental back to another place. It left me so amazed that I wanted to let everyone know. If needed, I hope you too will have the opportunity to be totally impressed by this very down-to-earth, warm and caring employee of Parc Place Lexus Grapevine!
Steven Miller made this purchase a wonderful experience!
We were so fortunate to have Steven assisting in the purchase of our new car. He was helpful, knowledgeable, and is a tremendous asset to this dealership!
I got the big bow!
Josue was so wonderful and patient with us!! He worked with us all day to make sure I had the perfect vehicle. And when I asked for the big red bow like the commercials- he did it without hesitation! Great customer service and hospitality from everyone at Park Place.
Josue Escoto made my dream come true!
My experience at Park Place Lexus in Grapevine was absolutely amazing!!! Josue made it possible for me to find the most perfect option for my situation. He made my experience so easy and made me feel confident about making my purchase. It feels incredible to have my dream car!
Michael Moore made me feel very comfortable
I visited more than six dealers trying to buy a vehicle once I stopped at this dealer and I'm at the sales person out Michael Moore I know I was going to buy I have a quote from him he was very honest works very hard to give me the best deal
Great salesman experience
Even though I ended up not purchasing the Lexus RX350, my shopping experience at the Grapevine Park Place location was relaxing and even enjoyable. My salesman, Jay Akingbolagun, was was knowledgeable and patient. He has a great sense of humor and was pleasant even after I dicided against this vehicle. Jay did the best he could to make this sale happen, unfortunately it was above my budget.
Park Place is a great Dealership,they keep informed to you any issues with the car you drive,last visited they do great job,fast service,people very nice and helpful.Lexus car is most reliability car,this my 4 Lexus i own never give me any problems.Thank you
My wife and I stopped in on impulse, just to look. Jay was helpful right away without the typical car salesman hawking over you. Jay was very laid back and worked hard to make a deal once we decided that the IS250 F sport was the car for us, and even better managed to not pressure us into anything, even though we were there for about two hours after closing. Jay continuer to say hi (and actually remembers who I am) whenever were at the dealership for service or a wash. Continued great service and I'll use him again.
Nobody calls u back about warranty issues
I am trying to find out information on my extended service warranty. I was sent to three different people and left 3 messages. Now, at 6 PM, the warranty people have left for the day.
True honest person than salesman
We wanted to take a moment to express our gratitude on how helpful Zack Henry was with us today. Him and the staff were very helpful and we're happy with our new purchase from this dealership. Everyone acknowledges you and there was no push from the salesman. We highly recommend our salesman - Zack - who was very helpful towards us and worked with what we were looking for. Thanks for everything Zack and Park Place Lexus Grapevine!
Color: LIQUID PLATINUM
Body Style: Sedan
City: Grapevine, TX
Contact seller for Engine Type
Transmission: 8-Speed Automatic
Body Style: SEDAN
City: GRAPEVINE, TX
Engine Type: 4-Cylinder Turbo
Body Style: Sedan
City: Grapevine, TX
Contact seller for Engine Type