Ourisman Honda of Laurel

Grateful Jill

The experience I had at Ourisman Laurel was the best car experience I ever had. I initially went in to see about saving my 2005 Honda CRV, but, with the assistance of Brandon Hickson-Hamilton and Debbie Lewis, I ended up with a new Honda FIT 2016!! The salesman, Brandon Hickson-Hamilton, met me with a bright smile and an extremely helpful attitude. He listened carefully about my concerns (about a new car payment), patiently showed me the two styles I thought I wanted yet surprised me with me by showing Honda FIT 2016. He was very knowledgeable about the vehicles which blew me away!! From collecting my information to the end of the sale, his famous words were "It will be fine!!" as he expertly handled the transaction. For the past two days, I have been in hog's heaven with the car. Debbie Lewis, in finance, was a dream to work with. She patiently shared her vast knowledge about financing, which allowed me to buy the car. Both Brandon and Debbie exude such a positive, caring, and warm energy,(which is rare to find these days). Both thoroughly explained all terms carefully, and didn't hesitate to repeat answers to my questions. I will definitely steer my friends to Ourisman Laurel, where customer service is supreme, and the customer gets more than I bargained for!!

Wonderful experience

I'm a out of town buyer which I had a wonderful time at the dealership I was greeted at the door with my salesman he knew actually who I was before telling him who I was. I was satisfied with the customer care and everyone seemed so polite and comfortable and positive energy

Excellent buying experience!

After shopping around at several Honda dealers, and having a fairly negative experience at one in particular, it was a breath of fresh air to come to Ourisman Honda of Laurel. Laura was kind, attentive, professional, and very helpful and knowledgable from the first hello to the final handshake. Everyone stayed over 1.5 hours after closing to finalize our sale so that we could leave the lot with our new car that night. We chose to buy our new Civic there specifically because of the level of service we experienced.

Maxine Stewart , the sale she person you need !!

Maxine was very genuine and tried hard to get a better deal for my new purchase . She was very patient and extremely helpful through out the process , following up diligently . Will definitely recommend her service when you visit Ourisman for a Honda purchase .Finance manager Walter was very helpful and explaining in detail all the nuances .

Completely Satisfied.

It was the huge American Flag flying out front that brought us into Ourisman Honda of Laurel, but it was the salesman, Anthony Davenport who helped us make up our mind to purchase our brand new 2017 Honda Accord Sport SE. We had gone out to just begin looking at new vehicles when wandering through the lot one vehicle caught our eye. We went inside to talk to someone and get more information. Anthony was both friendly and informative. He answered all of our questions and filled us on details we didn't even think to ask about. One of the things we liked best about Anthony was he was NOT pushy at all. He told us all about the car we were interested in and then asked if we wanted to see any others. When we said, no we liked what we were looking at, he did not waste our time trying to show us other more expensive models. He listened to what we wanted, listened to our payment range and I believe he helped get a deal we were all happy with. After the purchase was complete, he made sure we had his contact information and told us to feel free to contact him if we had any additional questions. We did have a few questions and when we emailed him, we got a quick response, the sale was done, but he was still there for us. I would most definitely recommend both Ourisman Honda of Laurel and Anthony Davenport.

Helpful and Honest!

I leased a 2016 CRV with the help of Anthony Davenport, who I would recommend to anyone who is interested in buying a Honda. He was extremely helpful and honest, and made me feel so much better about leasing this second time around. He helped to get me out of my previous lease and into a new contract, and this has saved me! Thank you so much Anthony! We will be returning when my husband is ready to buy his car!

Longest but nice experience

Bought my first car here and walked out of there a happy person. Thanks to Anthony Davenport! I appreciate all your help.

Great Dealership and Salesman

I just purchased a new HR-V from this dealership. Jay Rivera was my salesman. I hate buying cars as I always feel pressured and hounded by the salesman. Jay Rivera was exactly the opposite. When I told him what my price range was he came back immediately with what he could do. He took me out while I test drove two vehicles and didn't rush me. He checked in on me when I went to other dealers but was never pushy. He was low-key and low-stress and I appreciated that.I will recommend this dealership and Jay in particular to my friends and family that are looking to purchase a vehicle.

Anthony Daveinport

I recently purchased a Honda Accord coupe 16 and Honda Odyssey 16 through ourisman salesman Anthony Davenport and I had an awsome experience. He guided me through all the process in detail and he truely stood by my side. I was also able to get a great deal, where no other dealerships were able to beat. I really appreciate Anthony for all his work. I highly recommend Anthony when purchasing a Honda.

Best experience buying a new vehicle

I was searching the internet for a vacation vehicle, a van of some sort. After putting in my info I received quite a few emails form various dealerships, I choose ourisman Honda of Laurel. I made an appointment with Anthony D. and after speaking with him I was so comfortable with the phone conversation that we made an appointment for me to come in. It was a Saturday, I had so much to do that day but since I promised to go I went, Anthony D. met me at the door and got the keys and took me for a test drive, while we were test driving he was explaining all the features of the vehicle, when we got back I was so impressed with everything that I signed the papers and got my new Honda Odyssey 2016. I love my new van and I would definitely recommend Ourisman Honda of Laurel and Anthony D. I did not go to purchase a new vehicle but after talking to Anthony I was glad I did. Thank you Anthony D. for your attention to detail and making sure that the buying process went as smoothly as possible. Thanks From Curtis A.

Best Car Buying Experience!

I recently was faced with the challenging task of buying a new car. After a lousy first experience of buying a car from a dealer I was a bit apprehensive this time. However, I had an amazing car buying experience at Ourisman Honda of Laurel. The interaction I had with Mr. Anthony (sales manager) made the experience tremendously easy. He was very knowledgeable and answered all our questions patiently. We were able to negotiate a good price for the car with him. I would highly recommend calling/emailing Anthony at Ourisman Honda (adautomotivegroup.com) to anyone who is interested in having a great car buying experience. Also, my experience with the Finance Manager Jennifer Smith was amazing. She really worked hard to get me the best rate possible for my installments. She gave us really good advice and guided us through the finance process and other paperwork. Thanks Jennifer and Anthony for the wonderful car buying experience!

It was quick and easy!

I worked with Brandon Hickson-Hamilton to purchase a new Honda Civic 2016 EX. I came in to the dealership already having a car picked out - as I did most everything over email. It was a completely painless buying experience. When I came into the dealership, Brandon guided me through the paperwork incredibly quickly and we were well on our way. I had driven the car I was looking into previously (though a slightly different version). Brandon made sure that I was set up before I left the dealership with my phone connected to the car and that I had a good understanding of all of the new features and controls. This all took place after the sale had already taken place - I certainly appreciate all of the additional assistance and I would recommend dealing with Brandon Hickson-Hamilton, personally.The dealership was very nice, there was plenty of parking, it was bright, and it was clean. The price on the car was pretty good too. I have only good things to say about this dealership.

Shout out to James!

Shout out to James! If I could give an extra star on the overall rating I would! I would recommend James to anyone that is buying a car, especially if it's going to be your first car.

Sales Manager Review

I purchased my car from Mr. Anthony Davenport, and I appreciated his service and professionalism. He did not engage in high pressure tactics, which I appreciated. I would certainly purchase another car from him. I would encourage prospective buyers to view his website at adautomotivegroup.com to learn more about him.

Mrs Comer

Emmanuel was very patient with us and extremely knowledgeable. Would've loved getting a car from here again but I found a different vehicle that fit us better. Will consider this dealer for future purchases.

Great dealership

We went to a dealership in Ellicot city, MD which I didn't have a good experience a day after we went to this dealership Emmanuel Osei welcomed us even before we step in to the dealership. We worked with him and got a good price , the buying process was a bit long however we could get the exact color and trim even though they didn't have it in the lot. I highly recommend this dealership.

great buying experience

Mr. OSEI was a great help. He help me narrow down my buying choices and was able to get me a great deal. I do believe Ourisman is the best dealership i 've ever visited. Thank you Ourisman. And don't worry I'll be back for my free car washes.

New Honda Fit

Great service, Brandon helped the process go fast and easy. I did not feel bad, like I often do at other dealerships. I felt pretty positive about the whole experience! I love my new car :))

Great service. Everyone there was kind and courteo

Mr. Jackson helped us find the automobile we were looking for. He showed us all of the features and how to operate them on the Honda Odeyssey

Wow! He's Simply the best

Over my life time , I have purchase three new automobiles; two of them from difference manufactory. However, until now, after meeting Anthony Davenport who is a salesman at Ourisman Honda Volkswagen of Laurel renew my faith in automobile salesman. He was honest, sincere and straightforward . Ourisman of Laurel gave me such a great deal; I purchase two cars that day. If purchasing a new or used Honda automobile in the near future please contact Anthony Davenport.. You won't be sorry.

Easy car buying experience

I brought a Honda Pilot from this dealership. When I arrived, I was unsure what vehicle I wanted to purchase. The sales associate Brandon Hickson-Hamilton was reassuring that I could test every vehicle Honda or Volkswagen. He asked questions to aid in figuring out the vehicle that would best fit my needs. He was relaxed and understanding to my family needs. He helped us compare vehicles and various features that we would be interested in. One thing I appreciated was, he didn't push the most expensive vehicle and focused on my needs. It's rare to find a salesman who is not focused on making the sale but on you as the consumer. This made buying a vehicle less stressful.

Awesome experience

Since this was my first experience purchasing a vehicle entirely on my own, I spent some time researching and shopping around to find the dealership that best fit me and my needs. Ourisman Honda was the last dealership that I contacted. The entire team was very honest, kind, and inviting. When making such a purchase, you want to feel comfortable, relaxed, and at ease. Ourisman Honda of Laurel provided those exact feelings and more. I felt comfortable and confident in making my purchase with them. This is a team of extreme professionals who value their customers and appear to really enjoy what they do. I couldn't have asked for a better experience. Any further purchases of Hondas I make will be made at Ourisman Honda without a doubt. By the time all was said and done, I walked out with the keys to my 2016 Honda Accord sport ???? and felt like I had known the team way beyond the time I spent purchasing my vehicle. Big and special thanks to Michelle G., Brandon, Bobby, and Jim.

Great Service from Laura Joseph

Laura Joseph the Sales Consultant, she made a car buying experience enjoyable. She was professional, courteous and she knows what she was doing. I have purchased many vehicles in the past but I have never encountered anyone like Laura. There is no word to describe her, simply the best. Laura please keep up the good work. You are great!!! Fethia Yahya Reston , VA

Anthony Davenport was fantastic!!!!!!!!!!!!!!!!

Anthony Davenport is a VERY professional, cordial, respectful salesman. Often, when visiting a car dealership, the experience isn't a pleasant one. After a recent visit to this dealership I've met my car salesman as long as he's in the business.

Fantastic car shopping experience

I leased a Honda Accord from Ourisman Honda in Laurel. I had a wonderful experience. The staff was very friendly and courteous. My salesperson, Laura, was hardworking, understanding, and caring. She put together a great deal for me that met my needs. It's nice to work with a salesperson that listens to, and understands the customers wishes. I would not hesitate to use Ourisman Honda again.

Good Service

Bought a new car here and Emmanuel was my salesperson. He was very patient and had me comfortable with my purchase.

Emmanuel Osei

Excellent job.very helpful and honest...friendly and explained everything in detailed. Made my experience in buying out my leased care great...

Ourisman Purchess

Emmanuel made my car buying experience a convenient enjoyable experience.

Most efficient car-buying experience ever

I dread the thought of walking into a car dealership I would rather get a root canal than go through the process of purchasing a car. But, Laurel Honda actually made the whole process pretty painless, and I felt like I got tto really good deal. JJ and Michelle worked with me to find the kind of car I was looking for, within my price range, without ever pushing something that I didn't want or could not afford. When it came to the paperwork (the most torturous part for me), Walter was not only efficient, but pleasant, friendly and interesting. All in all, an unusually quick and pleasant car-buying experience.

Fast and Easy Buying Experience

Everyone was great, recommend them highly worked with Brandon Jester and Walter Cook. Everyone was timely and very efficient

Buying process fun and professional !

For the last weeks I was looking to purchase a new 2016 Sportwagen, from different Dealers, since I spoke with MR Bill Goldsmith, my salesman and during the process with all the professionals involved like MR Hieronnimus, MR Isaac Chee and MR Joe Rasulzad the Finance Manager and the lady in Customer Relations.... not only made all the process fast and with good sense of humor, I will highly recommended them ! they deserve more than five stars ! I am very happy with my new VW. If a VW is in your dreams ? make Oursiman VW your next and final stop, you won't regret it, I am not an easy buyer, but these professionals know how to handle all your questions and doubts, trust me you won't regret .

Awesome!

Stanley Brooks was an amazing salesman. He really fought so that the car we wanted, we could have at the price we set. He took his time, despite the cold and the rain, to show us each and every car that we we were interested in and answered all of our questions. Once we got to finance , we had the blessing of meeting with Debbie Lewis, who took the pains of explaining each and every aspect of our contract with us so that we were comfortable with it. She answered all of our questions, and didn't mind going into depth on policies, insurance and even the best way to get a good interest rate on our loan.

Thanks to Ourisman Honda, Laurel for honesty

My son in law and I went car shopping for the Grandbaby mobile so that my newly retired wife would have a car while she looked after their four month old son. We had done quite a bit of online surveying of prices and car deals available in our area. On a particular Sat, we started out our car buying adventure by going to one local dealership which we had purchased a Honda Civic from years ago. However with all of our information, the sales person told us that they did not believe the emails and deal descriptions that we were given by other dealerships and they literally refused to even talk to us about purchasing a Honda CRV from them. So we came to Ourisman, We had been in contact with salesman Ramon Hart earlier in the morning and my wife and I had purchased several VW from them..When we got to Ourisman, Ramon met with us and we told him of our experiences and we showed him our emails and other pertinent information that we had received and without question he said that Ourisman would love to work with us and we ended up with a very good deal, even better than any of the deals we had in hand. Ramon brought honesty, integrity, and professionalism back to Car buying. I bring this up because many car buyers today do not use these three adjectives in describing their car buying experience. From here on out, Ourisman will be our only choice. Speaking for my son-in law, wife, daughter, we thank Ramon for helping us and when I went back yesterday for the new tags it was like meeting an old friend.

Ourisman Honda

I just bought my first new car from Brandon Jester at Ourisman Honda of Laurel. He was very informative about the vehicle and made me very comfortable through the entire process. I love the Bluetooth and Pandora in my Civic and all the features are super convenient. Will gladly suggest Brandon and Ourisman to my friends and family.

Experience at Ourisman VW

Mike Ruth helped me deal with an issue with my car while it was at service. The process was stress-free and quick. I really do appreciate his help! I love Ourisman!!!!!!!

Why buy a VW from Ourisman of Laurel

My husband and I have been VW owners for over 20 years now. I recently have been driving the GTI Autobahn and absolutely love the vehicle. About two weeks ago I received a phone call from Sales Consultant Chad Yingling at Ourisman in Laurel , in regards to our Leased GTI. He was very polite and very well knowledgeable on the New 2015/16 GTIs as well as the incentives VW was currently running. After talking it over with my husband we decided to stop in to see Chad. Issac the Sales Manager has always been a great help as well , and its nice to see he has such Sales Consultants like Chad on his Team. After a Test drive and working out new Lease numbers I has able to drive home in a brand new 2016 GTI. They truly make the buying experience hassle free and fun. I always talk highly of Ourisman and their true professionalism from Sales to Service. I would recommend anyone to stop in and see Chad and Issac , even if you don't own a VW. You will leave well taken care of and to me and my Family that's what matters most when purchasing a new vehicle. Thank you again Ourisman.

Best buying experience I've ever had

When I walked into the dealer ship Corey Rush greeted me with a smile and a big hello! He listened to what I had to say, and found the car to fit exactly what I wanted and needed. The deal that I received was unbelievable. I would highly recommend Corey Rush and this dealer ship to friends and family. The experience was so smooth i hardly knew i had bought a car.

Kudos to Ourisman Honda, Laurel, MD

Kudos: Brian Blackman(Finance), Anthony Davenport (Sales Professional), Earl Errera (Director of New Sales), Justin (Lot Attendant), Rob Mill (Sales Manager), Ed Wheaton (VP Gen. Manager) Outstanding Service! I have to say I really liked working with the staff at Ourisman Honda of Laurel, MD. They were all very helpful, friendly & professional. I was so relieved to see that they were not like the typical aggressive (& annoying) sales/finance person. They really made the car buying experience comfortable for me & they are ultimately the reason why I would purchase from Ourisman Honda of Laurel again in the future, as well as recommend them to my family and friends. I expect the same great care for upcoming scheduled maintenance service(s). P. Hall

PROFESSIONALISM AT ITS BEST !

I first met Ramon Hart in early 2015 while doing information gathering for the purchase of a new CRV. I was so impressed with his knowledge and expertise, I held on to his business card and asked specifically for him when I returned months later, ready to purchase. After dealing with Ramon Hart at Ourisman Honda, I will not purchase from any other dealer. Ramon's professionalism, integrity, and knowledge of Honda vehicles is exemplary. HIs patience and understanding, along with his availability to answer questions and explain details, is commendable. I will recommend Ramon and Ourisman Honda to everyone looking to buy a new vehicle !

things changed quickly

I went in today with my family as a first time car buyer. Everything was laid out for our sales rep that I only had a certain amount of funds and wasn't planning on buying a car today but wanted to see if I would be approved for financing for future options. Knowing this, the rep sat me and my family down and went through some paper work, asking a few simple questions here and there. The rep then chooses a car for me to test drive that is way over the price range that I had set previously and gives me wrong information on the vehicle as well. After the completely random test drive is over, we go back inside and the rep fixes a price and tries to pressure me into signing to buy the car without even asking if I was interested in buying this car in specific and with the knowledge that I had no intentions of leaving the lot with a car. Once my family and I try to reexplain my situation, the rep rudely acts as though we wasted his time today and that we were a burden to give any information to. With this said and done, I will never be buying a car from this dealership as the reps mood quickly turned sour after he realized he would not be making a sale through me today. The staff made my family and I very upset and very uncomfortable.

thank you Isaac and Goldie

Hi Isaac: I'm writing to thank you and Bill 'Goldie' Goldsmith for making the recent purchase of the GTI you ordered for me an easy and straightforward experience. Both of you could not have been more friendly and helpful as the process/wait played out. I most certainly would purchase another car from your dealership and would not hesitate to point friends interested in buying a VW in your direction. Thanks again, pleasure doing business with you. Dave Nagle

they worked with me for sure

Ok it was a little rough at first but they worked with me. I wrote the gm and he worked it out for me . My sales rep honored the price and Debbie worked with me along with buster . I would go back after my last experience with them ! I got my new car and I'm a happy camper now :)

Honda Accord EX-L

Ramon Hart is on of the best sales person. We spoke few minutes over the phone and finished the deal. Sent me a car for pickup and finished the deal in few hours. Thanks for the great deal.

GREAT Dealership!

I simply HAD to submit my review for Ourisman Honda and Volkswagen of Laurel. I have just purchased my THIRD vehicle from Ourisman Honda in Laurel. From the minute I walk in the door through the financing and closing (the part I USED to hate, but no longer) - I have been treated with the utmost respect by this professional team. My questions are thoroughly answered every time and I've never felt a bit of pressure. With each purchase, I've found the car I wanted with the financing rates I wanted! At my second purchase, I had the opportunity to meet the GM, Mr. Wheaton. I understand why the entire team is as professional and helpful as they are after meeting Ed. He is the ultimate professional! I even sent my daughter all the way from Charlottesville, VA to Ourisman Honda of Laurel for her first car buying experience just last week. Definitely worth the trip! She was so pleased with her first car buying experience! Do yourself a favor and stop by Laurel Honda.

Excellent and Professional

My husband and I has been looking for a new car for the past year. We heard through a friend of ours to check out Ourisman dealership in laurel. We were not satisfied of all the other dealerships we visited, so with doubtness we said we would give it a try. when we arrived, we felt that this was it that we may have found our car. The atmosphere was wonderful and a polite gentlemen walked up to us. Mr. Jim Powell made us feel comfortable. He took his time with us and was very patient. Mr. Powell was very professional and took the time to work with us without rushing and that made my husband and I decided this is it. This is where we are going to purchase our new car. The atmosphere and staff was very nice. We love our Honda Accord and want again to say thank you to Mr. Powell. The reputation of this dealership really lived up to its expectation. Good job. Thank you.

Professionalism

Mr. Jim Powell really did a great job assisting me in purchasing my car. His professionalism and kindness overshadowed other Honda dealers we visited. My husband and I are very greatful for his patience with us. What a great gift he has. This dealership was awsome. Thank you.

Awsome Service

Just from the time I walked into the dealership I felt so good. The professionalism on how I was approached when I got there and the rest of the staff was awsome. Mr. Powell was very helpful and knew exactly what I wanted and need. It means that much to me and enjoying my new ride. Thank you Ourisman Honda.

Efficient and professional

Efficient and professional. The staff, was extremely helpful with answering my questions about the pre owned 2007 Jeep Wrangler that I came in to see. Their patience was wonderful and this was by far the best car purchase experience I have ever experienced. I also service my vehicle there and have always received great service since the day I rolled off the lot. I highly recommend Ourisman Honda of Laurel to anyone that wants a pleasant car buying experience. Many thanks to Ed Wheaton, Buster Underwood and the rest of the sales and service staff there at Ourisman.

Great experience and a great price

Ramon Hart and Jim Powell teamed up to get me the car I wanted at a price better than 13 other Honda dealers nearby - up to $1500 better. They were very polite, friendly, and professional, answered all my questions, and were flexible with my schedule. Everyone else at the dealership was equally professional and helpful.

Great first time car buying experience!

My family and I were Greeted with a smile and a warm welcome. They were very helpful! Took the time to find out what I really wanted and showed me exactly what what I asked for. They helped me to get into the right car for me and what I was looking for. I really appreciate that I felt like I was being treated as if I was more than a just a sale. I felt like a valued customer, I not only was driving away in a great car but drove away with new friends. Thank you to all that made my first car buying experience wonderful. It's nice to know that there are genuine people that care about what they are selling and not just taking advantage of the customer. Ed Wheaton sir you rock! Thank you for listening to exactly what I wanted and not trying to sell me something I didn't need! Debbie you are my finance angel. No words can describe how you made me feel. I appreciate you taking the time with me to seal the deal. Frank thank you for your patience and knowing exactly when I found my car!! The whole team was wonderful!!! Thank you all again!

Great car buying experience and service

I bought a car from Mr. Ed Wheaton awhile back. Dealing with him and his dealership was an amazing experience. I have recommended to others to give Mr. Wheaton a call before going to another dealer. Everything around his dealership is well worth going out of your way in pursuit of your next car.

Great Customer Service

Thank you Ourisman of Laurel for a fantastic experience and visit. Wonderful staff, and the gentleman that sold me my first brand new car Honda Accord. Mr. Powell was very polite, professional and very helpful. I recommend everyone to visit this dealership. Thanks again to the whole staff at Ourisman.

Super fast, professional and thoughtful service.

I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. Mr Wheaton and his service team even had the car washed. I didn't have a coupon that day, they used one anyway.

Excellent customer service

I've been going to Ourisman Honda in Laurel for 10 + years. Always have great, fast and reliable service. When it was time to trade in and get a new Honda Ed Wheaton was very helpful and gave me a great deal. I have referred a few people to him and they all left happy and with a new car. I would give them 6 stars.

Great Experience at Ourisman Honda of Laurel

Had a great experience purchasing our Honda at Ourisman in Laurel. Anthony Davenport (Sales) really made it enjoyable and is excellent with customer service. He was very pleasant and easy to work with. Joe R. (Finance) was excellent as well in working with us to seal the deal. Would definitely recommend to friends and family.

Anthony Davenport

My husband and I had been to several dealerships and met quite a few different people. Anothony stuck out as soon as we met him. He was not only friendly but very patient. My husband and I went in already knowing what we wanted but he still took the time to introduce us to features of the car and encouraged us to take our time to drive multiple models. Once negotiations came up he worked with us to find a great deal without pressure. We even made last minute changes on our choice of vehicles leading us back into negotiations. Anthony remained patient as he went through the process again and continued to find us a deal we were very pleased with. Every follow up meeting with Anthony has been pleasant, even after the deal was closed he and his coworkers treats us with high regard and like a friend. THANK YOU ANTHONY! I will recommend you to friends or anyone considering a Honda! We absolutely love our CRV!

ASK FOR ANTHONY DAVENPORT......HE IS THE BEST!!!

I was at Ourisman Honda to buy a new car, my second experience at this dealership. The crew was great, Anthony Davenport [Sales], Earl [Finance] & Debbie K. Lewis [Finance]. They worked with me, provided all the information I needed, customized my requirements to what would be the best for me; short and long term, accommodated all my questions with satisfactory responses. They were patient and pleasant. It made car buying pleasurable, guess what, I went in for oil change for my 2013 Pilot, left with 2 cars, 2015 Pilot & 2015 Accord. My wife loved her car and my sons had fun looking around at the cars in the showroom. Anthony creamed it all with a large pizza [Hawaiian] - it tasted real good, after a long day of getting things right. These guys are wonderful. I wish shopping for anything could be like this, MVA employees should go to Ourisman Honda in Laurel for Training in customer service.

Anthony Davenport-professional

Anthony davenport epitomizes customer service and the rare "honesty" quality that car salesman are known for. He is an asset to the dealership

Anthony Davenport of Ourisman Honda

Anthony made the leasing of Honda CRV painless. He is a gracious ,patient, consummate professional. I just moved from North Jersey 1 year ago so was not familiar with local Honda dealerships. For sales and service Honda Ourisman of Laurel cannot be beat-especially salesperson Anthony Davenport!! thanks-Karen of Laurel

Excellent Professional Service

We had the best experience at Ourisman Honda! We met two very nice people at Ourisman Honda: Anthony Davenport and Debbie Lewis. Anthony Greeted us as we got out of our car. He is very helpful and has very good knowledge of the cars. He is very pleasant and guided us on the test drive. He wasn't pushy or obnoxious, and he helped us get a very good price on the car of our choice. After we agreed on the terms of the purchase, he introduced us to Debbie for financing. Debbie helped us get the lowest interest rate possible and she was able to get the lowest monthly payments. After purchasing the car, Anthony took a long time to explain the features of the car, and synchronized our mobile phone to the car's blue tooth. We recommend Ourisman Honda to anyone looking for a new car. Our experience was great and we are grateful!

five stars

I have recently purchased my Honda Accord EX-L from Ourisman Honda in Laurel. With Mr. Anthony Davenport as our sales associate, everything went very smoothly, organized, professional and easy. Financial officer, Mr. Walter Cook, did an impressive job too. Great overall experience! Will certainly go to this dealership again for my next car.

Ourisman Honda VW of Laurel... GO NOW!

Don Little was extremely helpful in finding me the best car for the money, he was professional, and a pleasure to work with. Tyrone Cypress got me the best interest rate and sold me the service plan I needed, not the most expensive. He also helped me get a substantial discount through BMW USA. Though the process took a little longer than I'd like, I did drive out the same day, with the deal completed. I'm very pleased with my used 2010 335i xdrive AWD sedan. Don and Tyrone also got me retail for my trade, which I fully did not expect, but for which I am truly grateful. My next car will be through this dealership and hopefully Don and Tyrone.

5 star experience purchasing my C300 Mercedes

I recently purchased a c300 Mercedes Benz from Mr. Anthony Davenport. I can not say enough about the positive experience I had when going through the process of purchasing the car. From Mr. Davenports knowledge about cars and the car buying process to his patience and care in helping me choose the right car for me it was all at the highest levels of customer service. Even the financing process was knowledgeable and Ms. Debbie Lewis was of great help and put me at ease during the process. I would definitely suggest seeing Mr. Davenport at Ourisman Honda for all their car buying needs .

Extremely Pleased with My CRV and Ramon Hart

I never bought a car before so I was not really sure what to expect from the experience other than the pop culture references to sleazy and high pressure car salesmen. Luckily, working with Ramon Hart was the complete opposite of what I had braced myself for. Of course, I did not have a pressing need to purchase a new car immediately so if Ramon was not pleasant to work with then I would have just left and went elsewhere. Ramon was calm, laid back while not giving any sign of apathy, knowledgeable, and engaged all while listening to what I was looking for and answering my many questions. That was exactly what I always look for when working with sales associates and vendors but, unfortunately, do not always get. I am sure Ramon wanted to make a sale but he also seemed genuinely interested in making sure I got the car I wanted and with the options I needed. Even after the car was purchased, Ramon followed up by phone and a very nice email to make sure the car was what I expected and to see if I had any questions. As expected, my brand new Honda CRV is fantastic and I love it! After some casual research, I knew the CRV was the car for me but finding the right person to make the purchase from was very important to me especially with a big purchase like a car. My husband will definitely seek Ramon out when it is time to replace his Volvo in a couple of years. Keep in touch with us and a big thank you, Ramon!

A Nice Pleasant Deal

From the time I called and spoke with Mr. Anthony Davenport I was impressed with his pleasant, prompt and professionalism. I questions that he was able to answer,I didn't want to sit in a car dealership all day I told him my budget and the deal was made!

My new car!!!

I had the best experience at Ourisman Honda! I met two of the nicest people there, Anthony Davenport and Debbie Lewis. Anthony was the first person I saw as I walked into the building. He was very helpful and he was very knowledgeable of the cars. This is my first time buying a car so he made it very easy and comfortable. He wasn't pushy or obnoxious. After I decided that I was going to get the car I was sent to Debbie for financing. Debbie helpful me get the lowest interest rate possible and she was able to get me the lowest monthly payments. I recommend Ourisman Honda to anyone looking for a new car. My experience was great and I am grateful!

Amazingness at its Best

When I arrived I was greeted by Ramon Hart, whom is calm and soft spoken, but knew his stuff and a very genuine person. I was specifically looking for a Honda Civic Coupe, but after seeing them in person I decided against them and went for the sedan. But Ramon, was calm and helpful in telling me about all of the lovely features the Civic has and the differences between LX, EX, and EX-L. I went to for the most cost effective for my budget. We sat down to talk about the car and the terms of buying the car we were joined by Julius Green. Who is outspoken and gregarious, seemed to be an effective leader as a sales manager. The experience of buying this car was not what I expected. I was expecting to get taken advantage of because I was a single female, but I really feel like they tried to help me as much as they possibly could and were honest with me. Once it came to financing the vehicle, I worked with Tyrone Cypress. Who I felt should be a lawyer. He was thorough, direct and made you really think of what your answer would be. But at the same time I really felt like he was extremely helpful and honest as well. Overall, I thoroughly enjoyed buying my first new car from Ourismans Honda of Laurel. I will without doubts recommend all friends and individuals that just complement me on my car to them. I know if I send someone to Ourismans Honda of Laurel they will be taken care of from the beginning to the end. So that is why I say my experience was amazingness at its best. Thank you so much for the wonderful experience.

Straightforward Buying Experience

My husband and I were very interested in buying a Honda Fit and were saddened to learn that they were very popular and supply was limited. Our sales representative Anthony Daveinport was very honest and straightforward about what to expect. By the next day not only had he found the car we wanted but was able to get it in a color we liked as well. Throughout the entire experience he showed us features without being pushy. He was friendly and very helpful and very straightforward. We trusted him and are very happy with our new car!

Great buying experience

I met Anthony Davenport last year at Ourisman Honda when I began looking for a new Honda. I knew then I didn't have to look further for a dealer. Anthony demonstrated all the details of the Honda and let me drive it. He fully understood that I was not ready and gave me his card for when I was ready - no pressure. Because of Anthony's interaction with me, I came back a year later and bought my new Accord without any fuss. I was pleased with the purchase process and follow up. Thank you, Anthony!

Friendly, knowledgeable staff that care

I needed the 2015 Honda Fit for my daughter who was going back to college. The preferred color was yellow. Robert Davis had the yellow Fit and gave me a great price. I am truly grateful and recommend Robert and Ourisman Honda to anyone. Robert is knowledgeable, friendly and followed up with me several times after the sale to make sure all my questions were answered. Thank you Robert!

Felt like family

Robert Davis made us feel like family! He was not a car salesman, he was a family member in the process. We will be back with him!

Great experience!

I came into browse and drove home in a brand new 2914 Honda Accord. The experience was seamless and productive. Anthony Davenport was my salesman and he had a great deal of patience with me as I was indecisive about trading in my old vehicle that I loved too. My car note decreased as did the amount gas I use each day. Great choice thank you Mr. Davenport!

A TRUE BLESSING YES YES YES

NOT MUCH NEEDS TO BE SAID BUT ONE WORD AND THAT IS "BLESSING" I LOVE MRS. DEBBIE IN FINANCE, SHE IS THE DA BOMB LOL. AND MY SALESMAN DON LITTLE WAS SUPERB, HE TREATED ME LIKE A QUEEN, AND HE UNDERSTOOD THAT I AM A LITTLE SPOILED I LOVE THESE GUYS AND LADIES 2011 HONDA ACCORD WITH NAVI YEAH MANNNNNN

Couldn't Be Happier

My stepdad took myself and my mother along last night to look for his first NEW car, and lo and behold, we ended up driving home in a brand new 2014 Honda Accord! Mr. Anthony Davenport at Ourisman Honda of Laurel guided us through the sale, and he was great. Mr. Davenport, along with the rest of the staff at Ourisman, was gracious, amenable, and most of all, welcoming. We love the new car, and we thank Anthony for all his help!

Wonderful experience to buy a car

My wife and I went to Ourisman Honda of Laurel on 07/12/2014, Saturday. Mr. Anthony Davenport welcomed us warmly and introduced Honda Accord Sedan 2014. He also allowed us to take a test drive. During negotiation, he was very patient and always listened to us carefully and kept smiling. Finally, we got a satisfied price on this brand-new car. What a good deal! At noon, Mr. Davenport even guided us to take lunch in kitchen. We are very glad to receive Mr. Davenport's introduce and wonderful service. We greatly appreciate that and will reference our friends to this dealer. We may come back to buy another one in the future.

Perfect Place to Buy a Car

Anthony made purchasing our new Honda such a delight! He was hospitable, polite, charismatic, and very knowledgeable. The entire experience was very enjoyable, and I would recommend it to anyone interested in buying a car. I will certainly direct my business towards Anthony Daveinport as well as Ourisman Honda VW of Laurel!

The entire team was great!

I had an excellent experience buying my new Honda Fit. The entire team was very helpful, especially Anthony Davenport, Julius Green, and Ramon Hart. I would highly recommend them and plan on using them in the future.

Great, friendly Service!

I went to the Ourisman Honda about 5-6 months ago looking to trade in a car that my parents had brought for me. Unfortunately, they did not get a good deal on that vehicle and it still had a balance left on it. I was looking to buy my own car since that car wasnt in my name and not helping my credit. Anthony D was nice enough to tell me even as a first time buyer, my credit was well enough to get a car without a trade in and to attempt to buy a car on my own. Fast forward to now, July 2014, what better way to celebrate the fourth with a new car? I was able to go right to Anthony who gave me a great deal on a 2014 civic and i couldnt be happier with it. Anthony was extremely helpful, open to explaining/comparing other cars I had in mind, and honest with me on this new endeavor. I would 100% recommend him when you go to get a new ride. :-). I also worked with Debbie who was very helpful and gave me great tips to build my credit up as a young adult. Overall, my experience was very good and I feel confident that I took this big step at Ourisman Honda of Laurel.

Delightful Experience

It was such a delight to do business with Ourisman Honda Volkswagen of Laurel towards purchasing my new Honda CRV EXL. I'd like to mention the pro-activeness and support of MR. Anthony for making the entire process butter smooth. Mr. Joe of Finance dept was very informative and competent to finish the paper work in a jiffy.

Best Place To Purchase A New Car!!!

Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car purchase from Ourisman VW-Honda of Laurel. We enjoyed working with Mr. Anthony Davenport (sales manager). He was friendly and knowledgable. We never felt pressured at any time in the process of our vehicle search & purchase. I am pretty certain that we test drove just about every car at the dealership and he never lost his patience. He always remained pleasant & professional. Mr. Anthony Davenport & Mr. James Jones (sales manager)both took the time to instruct us on our high tech navigation system in our Accord. They also made themselves available in future if additional questions arose. We appreciated that immensely. Mr Jim Powell with the financial team at Ourisman VW- Honda of Laurel was extremely efficient in expediting our paperwork after signing. We were thrilled to have the opportunity to drive home in our beautiful new Accord within just a couple of hours after entering the dealership. My husband and I highly recommend Ourisman VW-Honda of Laurel to anyone looking to purchase their next car.

Best Dealership to Purchase A New Car!

Great experience all the way around!! This was our 2nd car purchase from Ourisman Honda of Laurel . We enjoyed working with Anthony Davenport (Sales Manager). He was friendly and knowledgable. We never felt pressured at any time in the process of looking & purchasing. I believe we test drove almost every car at the dealership and he never lost patience with us. Anthony took the time to educate us on the very high tech navigation system that our new Accord offered. Anthony Davenport and Mr Powell (w/ the financial team) at Ourisman Laurel Honda were very efficient in expediting our paperwork. We were thrilled to have the opportunity to drive home in our new beautiful Accord within a couple of hours after entering the dealership. My husband and I would highly recommend Ourisman Honda of Laurel to anyone looking to purchase their next car.

Very pleasant buying experience

Ourisman Honda of Laurel has a very professional staff and it was an easy process buying my new Honda Si Navi. My salesman was Anthony Davenport and he was very knowledgeable of my car and went out of his way to make my experience a pleasant one. They had the exact car that they had been described over the phone and I had a chance to drive it before making the purchase. Their price was as good or better than the competing dealers that made offers but, did not have the same car in stock and would have had to place an order for it.

Great Service

Very Satisfactory Service and I am happy with the product.

My new Honda Civic EXL

I was treated excellent when purchasing my car. My saleman was extremely attentive and patient; knoledgeable of the car polite. Thank you Anthony for your help. Reginia K. Manuel

Awesome experience

I was there to look and purchase a new car. Anthony Davenport made me feel relaxed and comfy with my choice, and the whole process, as did all the staff. I was so scared when I arrived but half way through I was relaxed and calm. My first really big by myself car buying experience, and I will be back. Thanks

Over And Beyond

I wanted to thank Donnell for his assistance in helping my Wife and I purchase a vehicle. My Wife and I was referred to Din by a family friend and it happened to be the best reference ever. From the moment we walked in to the time we finished Don was exceptional. We told him what we had in mind and he did the rest. Don set us up with Erica in finance and she is nothing short if a numbers wizard. We also want to thank Chip for his assistance in this process he was awesome also. Thumbs Up from the Clyatt Family!!! Thanks Don and Team.

A quick and eay process.

A fast process and they held to their price. Better than any previous experience.

Great Experience

Anthony Davenport provided my dad and I great customer service. This was our first time buying a car and he made the process smooth and easy for us. He also made sure we got the best price around had a great experience in general. If it is possible I'll give him 6 stars for customer service.

Awesome service

On Friday May 9th 2014 I went to several dealerships looking for car to buy. I called Honda VW of Laurel and was introduced to Jaison Grassel from that moment on I knew I was going to have a great experience. Jaisons customer service and professionalism really made me feel like he cared about what I needed. He Went above the call of duty to make sure I was a satisfied customer. He brought alot of energy to my first experience buying a car and I will definitely look forward to the day I come back and am able to work with him on another new car purchase.

Great Car Buying Experience

Recently I visited the Ourisman Automotive Group in Laurel, MD with my college-age son and had the pleasure of meeting Mr. Anthony Davenport. He was informative, pleasant and patient. (he answered a million questions) and never once became frustrated. He showed us around and we test drove 2 different vehicles. After my son made his decision he stayed with us and helped us with all the paperwork and even gave my son some good advice. Mr. Davenport is such a wonderful man and Ourisman is very lucky to have him. He truly wants you to be happy, he's just not trying to "sell" you a car. Overall my son is happy and so am I. Thanks Mr. Davenport and Ourisman.

see Ramon Hart at Ourisman in Laurel

If shopping for a Honda you must try Ourisman in Laurel and do not make the mistake of not seeing Ramon Hart.

Ourisman Automotive Honda Service Center

Let me preface this review by saying that I am only giving Ourisman Automotive of Laurel Honda Service Center a 1 because there was no lower option. I am incredibly disappointed in the lack of professionalism, thoroughness, and knowledge of the employees in the Honda Service Center. Mike Spears, a service technician, and Ed Weedman, the General Manager, were patronizing and just down right rude. I understand when people have a job to do and that they should be paid for their services. That said, it is just poor business practice to charge a customer (and a first time customer at that) money on a job that 1. I did not authorize and 2. I was not even given an estimate for prior to the work being done. While on the phone questioning this, I was told that I am out of line for suggesting that the workers should not charge me and that if I "went to a doctor and then went somewhere else too, I would pay them." Not only that, but the quote they are now giving me is nearly three times as much as the work at any other automotive repair place. Both of the phone calls ended with me being hung up on. Never will I ever return back to Ourisman Automotive. Ever.

I was in great hands!

Robert Davis was recommended to me by one of my best friends. She bragged about how great he was; so there was no surprise that I asked for him as soon as I walked through the door. From our initial meeting through the entire process Robert was such a great person. He went over everything with me. After we spoke he knew the exact CRV that would be a perfect fit for me based on what I wanted and my price range. Sure enough he pulled up to the front for me to test drive the next car of my dreams. As soon as I sat in the CRV I feel in love. The car is beautiful, the price was terrific! I couldn't believe how affordable it was. The CRV handles so great and the look of it is magnificent. As soon as we returned to the dealership, I wanted to seal the deal. I had a trade in; or at least I thought I did. It turns out that my car was too old with no trade in value. Although that happen, he was very kind when explaining the process regarding the trade in rules and the 150 point inspection. We even laughed about it. I was worried about the credit process and he was very reassuring and calming. He hooked me up with Tryone Cypress and that was the best choice and person I could end up with. Between Robert and Tyrone I was in the best hands possible. I enjoyed my experience so much. Robert made sure to be available after everything was said and done. He walked me out and helped me sync my phone to the car Bluetooth and finished going over all the features on my new vehicle. I must say this was the best dealership I've ever worked with.

i had excellent customers service with Bre Garner.

I am giving this review because I want you to know what a great pleasure it was to interact with such a friendly and knowledgeable. Person at your dealership. Thank you Bre Garner for being so helpful!

Best Experience!

I had the best car buying experience that I've EVER had and I've had many. I started emailing with my salesman Marshall weeks before I came to the dealership to hash out a few numbers and wants. He was right on it! He was quick to respond not to mention totally fair. He worked around me (not the other way around) and was able to get me right where I wanted. It felt like I was buying a car from a best friend not an unrelated car salesman just trying to make their commission. I would recommend him a thousand times over he was great and so easy to work with and went above and beyond. The finance manager Tyrone was also a pleasure to work with not to mention funny. He was not pushy and took into consideration the customers needs/wants as well. I find this part of the experience can either have you walking a way happy or really upset that you may have been taken for more than you wanted to spend, not the case here. Tyrone did his do diligence and went into great lengths to educate not necessarily "sell" extras that in the long run really do protect you and your new asset. Bring up Leonardo DiCaprio to him and see what happens ;o) Super fun, good, great, happy experience and I am picky and expect A LOT, if that tells you anything, its just the way you would want and picture (in your head) your car buying experience to go!!

Great Experience Purchasing New Honda

Anthony Davenport and Marva Laws both were very helpful and knowledgeable. My wife & I had a great experience in the purchase of our new Honda. Would definitely recommend Ourisman to friends & family.

Great experience

My wife and I were in the market for a second car so we could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, he had a few options for us to consider. We worked on getting the pre-approval, and kept speaking about options. At first, we couldn't afford the Honda Fit, so we tried other avenues. Every used vehicle that I found that I think would work well for us, Marshall would check to see if it was still available, and every time it was sold. It was then that we started to give up hope. Marshall went above and beyond, searching for alternatives. Eventually he was able to secure a great interest rate, and helped ensure that we could afford the new Honda. We made a 2 hour trip to Ourisman Honda, and got started. The sale was smooth, even though I was under the weather. I would absolutely recommend anyone purchase a vehicle from Ourisman, and make sure that you see Marshall. He was a pleasure to deal with, great guy, and very hard working. He wants YOU to be happy with your purchase, not his wallet. Rare breed in the car industry these days.

Great New Car Purchase Experience

After visiting several dealerships, we couldn't find one who was willing to match our desired price. We finally used the USAA car buying service which directed us to Oursman VW of Laurel. Within five minutes of clicking the contact button on the USAA website Christian called and offered me their bottom line price. This price offer was lower than the USAA online estimated price and of course lower than the other dealerships we visited...so we made a deal. However, they didn't have a manual car in our desired color on hand...no problem...they drove one in from PA. This is in stark contrast to one other dealer we had visited who specifically stated they could only offer cars on their own lot. Not only did Oursman VW of Laurel have a great price and went out of their way to provide what the customer wanted, their employees were kind, pleasant, and courteous. After we finished purchasing the car, we spent another 20-30 minutes just talking. Going to Oursman VW in Laurel was like walking in on family. I will definitely recommend Oursman VW of Laurel to others as a dealer who doesn't waste your time trying to squeeze every penny out of the customer for cars they want to get off their lot.

Friendly atmosphere, clean facilities

To Whomever it May Concern: When we came into the dealership, we met Doug Killian. We told him we were interested in purchasing a new Honda Accord and wanted to trade in the vehicle we had. Doug was very friendly and after test driving the Accord, we were sold. We got the best price for the vehicle we were trading plus the remainder of the existing warranty was applied toward the purchase of the new vehicle. Joe, the business manager, was also very friendly and gave us a decent deal on an extended warranty. We are very happy with our new 2013 Honda Accord and we look forward to working with your dealership should we be in the market for another vehicle in the future. Sincerely, Stan and Debbie B.

Great experience

I recently went to Ourisman Honda in Laurel, MD to look at Hondas. I had the pleasure of working with Marty Ervin. Marty was professional, knew the product and I would definitely go back there again. I will also be referring Marty to all of my friends and co-workers. It was a wonderful experience.

EXCELLENT CUSTOMER SERVICE!!!

I came into this dealership and was greeted by Marty Ervin during my visit I receive such excellent and wonderful customer service. He is very professional in his job and I would recommend family and friends to this dealership. JOB WELL DONE!!!

Very happy, worked with Marshall Sanders

The reason I gave this dealership such a high rating lies with the salesman I met with, Marshall Sanders. In a great testament to his professionalism, Marshall very clearly knows these vehicles backwards and forwards, and was able to answer all my questions easily and in great detail. After carefully reviewing my parameters and desires in a car, Marshall found one that is not only very well suited to me, but also felt comfortable financially. Throughout the process, he was friendly, encouraging, and easy to talk to. If you are looking for a reliable vehicle, a high level of professionalism, and a pleasant experience, I suggest making an appointment with Marshall Sanders at this dealership.

Horrible Dealership! Keep away!!!!

Horrible service!! A salesmen sold us a used vehicle that later had many problems with it a couple of days after we purchased it. While purchasing this vehicle we told Doug Killian (salesman) repeated that if we send it to our mechanic and find something major can we return and get our money back. He clearly said yes! The salesman and the manager were extremely rude. No interpersonal communication skills.

Caring dealership

I was in Maryland for my daughter's college graduation in Arlington on Saturday, May 18, 2013. Friday at lunch Michelle's bank called to say someone had used her debit card number to clean out her checking account. Following lunch the battery icon on her Odyssey came on. She'd purchased a new battery for her three year old Honda in January, so I suspected the alternator had issues. We drove straight to Ourisman Honda. Arnold wrote up the vehicle and had it checked quite quickly. Arthur Howell began talking with us -- a pair of very frazzled females -- while we waited and when I explained that this was her only vehicle and eight of us needed to be in DC on Saturday for Michelle's graduation, he sent me to talk to Keith, who called around, found an alternator, and had it picked up Friday night. Keith took us over to the Enterprise people where we rented a car for the night so that we could pick up my son-in-law from the train station. As we left the dealership, Arthur handed me his card and said, "If you have any trouble, call me." What an angel. By 9:10 Saturday morning, we received a phone call to come get the working car. I can't begin to tell you how impressed I was with everyone we encountered at Ourisman Honda. Thanks to them, graduation day was a celebration, free from worry.

Amazing Experience

I have to tell the world how awesome this dealership is! I have had a couple car buying experiences, and until now they were either nothing to write home about, or out and out horrible. But after going to Ourisman with a friend on her car buying journey, I was so impressed with Marshall and Debbie, I went back and got my own new car! Marshall was extremely nice, courteous, and knowledgeable without being pushy or forceful. He gave honest, no-nonsense information and had incredible patience, making sure I was happy every step of the way. Debbie is THE most awesome finance person I have ever worked with. She was straight forward, extremely knowledgeable, and did everything she could to work out a deal I was comfortable with. She was so honest, no games or tricks, and I appreciate that most of all! It was such a low stress and easy process, made possible by all the super friendly people that work there. THIS is what a car buying experience SHOULD be like! Not only will I be bringing all my future business back to them, I will make sure I send any and everyone I know to them for the most enjoyable experience possible. Thank you so very much Marshall and Debbie, and the entire Ourisman Honda Laurel family!

Good Experience

We purchased our first new car in over 15 years and had a very good experience at Ourisman Honda/VW in Laurel which was mainly due to our salesperson, Walter Fletcher. Water patiently worked with us over several months while we were making our decision. He answered all our questions and when he wasn't sure of the answer he did research to provide us with the information we needed. We got the right salesperson for us, someone who is patient and available but not intrusive. Once we finally were ready to buy the car, we had calls from several other dealers but we returned to Ourisman to finalize the deal because Walter had earned our business. We also worked with Marva in the financial department who has a great personality and knew her stuff. Since our purchase Walter has followed up a few times which we appreciate.

Great experience great salesman!

Just a great experience from beginning to end. Walter Fletcher my salesman went above and beyond what was required to make the deal on my 2013 VW Tiguan. This was only the second new car I have ever purchased but I enjoyed this experience much more than the previous one. Walter was superior in every way and has really demonstrated excellent skills as a salesman; very friendly, approachable, and even called me. In the hospital to check up on me, not to talk cars but to see how I was doing when we weren't even sure we were buying a car (many issues with our accident loss). Great dealership, great car, and a great salesman! Hope to use them again someday.

Used a SUV as bait

I contacted the dealer last Friday and answered by a salesperson, James Jones. He told me the SUV, 2011 Hyundai Veracruz Limited, Mileage: 8,911 Body Style: SUV Exterior Color: Silver Interior Color: Beige Stock #: P4957 VIN: KM8NUDCC2BU177261 , is available to test on the Saturday. However when I drove here, he immediately told me the SUV was just sold in the Saturday morning. Then he tried to let me buy other cars.

Great Salesperson

Mike Scandora is a great salesman. When my parents went to look for a car for me they went to Ourisman honda of Laurel. Mike Helped them find the perfect car for me. An 06 honda accord. When I went back to the dealership Mike was very Helpful in helping me get a feel for the car. He explained all of the workings in full detail and made sure all of my questions were answered. He is a great salesperson. Thanks mike for a great car !!

Great Service, highly recommended!

Excellent service! I was completely satisfied with the service & vehicle I received. My sales rep, Rachael was great! I highly reccomend her to anyone looking to purchase a VW. This was the quickest & smoothest vehicle purchase I have ever completed. The customer service was excellent. The paperwork was completed quickly. They were able to handle my very diffcult situation without any problems at all and put me in a vehicle within my budget. I definitely recommend this dealership, I will definitely be back for my next vehicle purchase!

Great Shopping Experience and Service!

I was looking for a good used car, and my search led me to Ourisman Honda in Laurel. It was the first place I stopped on my car shopping day. Mike Scandora, the sales rep, greeted me at the door and helped me with my search. He was very friendly and helpful. My wife and I took the car for a drive and enjoyed it. Mike pulled up the CarFax listing and helped me compare it with other cars that I had on my list to look at that day. He helped me to see the value of the car they had, and I decided it met my needs and was the right price. He was even able to get a little bit more knocked off the price. Shortly after buying the car, I noticed the check-engine light came on and the cruise control was not engaging. Mike bent over backwards to get my car in for service as quickly as possible, even though it was during the very busy President's Day weekend. They were able to diagnose and fix the problem at no cost, and it really is a good car. When I am in the market for my next car, I will most likely start by calling Mike at Ourisman Honda in Laurel!

Purchased a 2013 VW Passat

Was only looking at cars not really planning on purchasing one. Went to the dealership and once I spoke to the sales man and test drove the cars. Great coustomer service from Walter Fletcher and Antwane Johnson both of these sales reps where great understanding and pataient.

Ourisman Honda of Laurel

We bought a 2010 Honda CRV from Ourisman several weeks ago and were extremely pleased with the purchase price, the service we received from Mike Scandora and all the staff at Ourisman Honda. The car was delivered in ;immaculate condition, and all the paperwork was handled as painlessly as possible. I would recommend Ourisman to any one.

Place to go for a GREAT buying expeirence!!!!

I AM GOING TO PUT IT IN ALL CAPS FOR A REASON! ABSOLUTELY AWESOME EXPERIENCE!!!ESPECIALLY WITH THE SALESMAN, MARSHALL SANDERS. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE IS AND HOW PLEASED I AM WITH MY NEW CAR. HONESTY AND CANDOR REMAIN AT THE TOP OF MY LIST WHEN I DEAL WITH ANYONE AND THIS DEALERSHIP AND THIS FABULOUS SALESMAN GET 5+ RATINGS IN THESE ALL CATEGORIES.I began looking at the new cars and contacted many different dealers, did quite a bit of research (just ask Marshall) and worked diligently to know the vehicle and what was the best things to look for. Marshall contacted me promptly and personally answered ALL of my questions, never making me feel like I was overly concerned or ridiculous. I just really cannot say enough about this fine man. To me, this man exemplifies Ourisman Honda as a quality dealership. He fought for my desired price; communicated well with the Sales Manager; provided direct contact and communications with the Sales Manager and the Business Office; established direct verification with the insurance company; immediately had my new car detailed and waiting; and sat with me in conversation.... this made me feel like I was important, not just customers.Since I do not want to appear as if I am rambling, I will finish with stating to ALL who read this; go to Ourisman for the BEST vehicle, the BEST service, the BEST pricing, the BEST atmosphere and DO NOT FORGET to ask for MARSHALL SANDERS!AN

A GREAT ASPIRATION

I was looking around for a vehicle for my granddaughter. I stopped by OURISMAN HONDA OF LAUREL and as I entered the building the pronounced layout and the spit & polished overview of theshowroom was a definate eye catcher. I was greeted by Bishop AJ JOHNSON with a gracious smile and a "welcome to Ourisman Honda of Laurel". I introduced myself and immediately explained that I was not ready to make a purchase, I just wanted to look around. He replied, "Mr Coleman,we are not here just to make money from a possible sale, we want to make sure that each and every person entering our facilities is happier, satisified, and much more relaxed when they leave than they were when thay came in.' AJ stayed with me the entire time, showed me all the vehicles I wanted to see and explained all the features jn the ones I was most interested in. I was indeed happy that I stopped by OURISMAN HONDA and was fortunate to get AJ as my sales

In and out

Went to buy a specific car on tues they found it in VA brought it in on wed and i was out

ONLY place to go!

AWESOME dealer! This is the second time I've purchased my vehicle from Ourisman Honda of Laurel and I really can't see myself going anywhere else. Professional and knowledgable team members who went above and beyond. I recommend using this dealership without hesitation!

The BEST Dealership!!!

My wife and I recently bought our 3rd vehicle from Ourisman and are very happy with our purchase. Ourisman explained all of the options/differences between different models of the Odysee to ensure we were getting what we wanted. They even brought the agreement to our home to sign since we could not make it back that evening due to our daughter being sick. As usual, Ourisman has exceeded our expectations which is why we keep coming back to them!

Concierge Car Buying!

I kept my old car for 15 years, even with the misery of no air conditioning for about the past 5 years, since it would not have been worth repairing. One of the reasons I kept my old car so long is that I had unpleasant experiences in the past with buying cars. It was about as much fun as getting my teeth drilled. Now, because buying my 2013 diesel Passat TDI from Brian Deckert at Ourisman was such a pleasure, I might become one off those people who buys a new car every 3 years! I am older and a bit handicapped, and I dreaded going to a dealership to "try on" new car models. Brian Deckert, however, made the process not just painless, but fun. He clearly and thoroughly explained all the different models and helped me select the model that would be best for me physically and for how I would be driving it. I was very impressed with not just his knowledge of VW's, but with his passion for the cars. Then he brought the 2013 diesel Passat model to my house to test drive the minute the dealership got their first of these cars on the lot. Test driving in my own neighborhood was much less stressful than trying it out in an area with which I am less familiar. After I ordered the car, Brian prepared all the paperwork and brought it to me at my home, and he explained everything in a complete and straightforward manner; he anwered all my questions courteously. Brian Deckert also delivered the car to my house. In fact, the very day that it arrived on the truck at the dealership he immediately got it prepped and ready to deliver to me the same day. When he delivered it to my house, he had my favorite radio station already selected and other settings already programmed. These new cars have so many bells and whistles; I was so grateful that Brian Deckert spent over an hour sitting in the car with me showing me how to work everything, getting my garage door opener programmed, and setting up all the options on the many controls inside the car. Since then, when I have had questions I have just called Brian and he has been happy to help me figure out how to work everything, such as the fog lights that I don't use too often. In all, the only way that buying this car could have been easier and more pleasant is if Ourisman gave it to me for free. Then I really would get a new one evey 3 years!

Do not buy here

I can honestly say that this dealership is the most awful place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. However I did not expect that quite a few VERY expensive things would break on it and render it pretty much useless in less than a year!!!!! Within 6 months, the power steering rack went out and that is a $1000+ repair, My Catalytic converter is bad ( the dealership service department told me it was my o2 sensor and would not work with me to replace it while it was under warranty) both my drivers side window regulators have gone out and now my key gets stuck in the ignition all the time. I have had other issues too that they actually did cover under the 2 month warranty like the mass airflow sensor going out. Who could sell someone this and not feel bad about what a piece of junk vehicle it was?? Ourisman Honda in Laurel!!! I called and spoke to a service manager and he told me that no one put a gun to my head and told me to buy it.. oh wait I'm sorry that this was the ONLY vehicle that fit in my price range that I could get qualified for and that I didn't want to lose my job and be homeless AGAIN!! He said he didn't understand me not wanting to be homeless.. how insensitive!! I work in customer service and as far as everything I have learned in this job.. Your supposed to help and appease the customer at all times!!! I was so disrespected by everything this dealership did!!! I wrote an email to the GM about everything and received no reply. You would think that he would be worried about a severely unhappy customer.. guess not!!! I DO NOT reccommend buying anything from this dealership!! Even if it is a new car! They will leave you high and dry and be rude to you when the vehicle starts heading downhill.The overall experience with this dealership was terrible!

Best car buying experience ever!

This dealership has the best customer service. I bought my Jetta from Louis. He was very patience, never pushy and took the time to show me all the features of the car. The sales manager Paul also went above and beyond during the process. I love my new car! I will be coming back for servicing if needed to this dealer!

Ourisman is the best

My wife and I recently purchased our 2nd vehicle from Ourisman Honda of Laurel. These guys are top notch. Everything is made extremely easy and they really prove to us that they actually care. From the minute we walk in to the time of delivery - everyone is extremely nice and helpful. I would recommend Ourisman to all my family and friends!

yWow! Fantastic Experience!

Isaac, Joe and the whole team made the experience enjoyable. They listened to my needs as well as my desires. I was new to Volkswagen and wasn't too familiar with their product line. They eased me into the various aspects of German engineering, they didn't over do it, they were clear and focused on what I didn't know and respected what I did.

Ourisman Honda VW of Laurel

Went to Ourisman Honda/VW for my latest new car purchase at the strong recommendation of a friend - and this friend did NOT let me down! What a professional and easy process. I will not hesitate to pay this one forward and recommend Ourisman Honda/VW to everyone I know looking for a new or previously owned vehicle!

New 2012 Honda Pilot Purchase

My buying experience with Owen was excellent! He was honest from the beginning and did everything he could to help me get the deal I wanted. He went above and beyond. I had a great experience with Ourisman Honda! I would definitely recommend Owen for a smooth car buying experience.

Needle in a haystack!

We had been searching for a VW diesel and had a difficult time finding one in our price range. Isaac Chee called me often trying to help us find the right VW as they were traded in or became available. Finally, after looking at a bunch of them, he found the perfect car and we took delivery in a few days after Ourisman inspected and certified the car. Our family loves the car and we are saving every day on fuel.. Thanks to Isaac and Joe, it was a great experience. I'll return for service.

Drove 1 hour only to be told it has been sold

I corresponded with Frank on Friday afternoon around 5:30pm and he said he would call me back if we can possibly agree on a ballpark price on an Element I was interested in. I didn't receive a call and called back a couple of hours later and was told he was gone for the day. I drove to the dealer first thing in the morning with my family to see the Element in person and was told by Frank that it was sold last night. I asked why he didn't call me back and said he did and left a message which he probably did but not me. So I wasted a trip to Ourisman in Laurel only to be told the vehicle is no longer available. TERRIBLE CUSTOMER SERVICE.

Best of the best

I had been shopping for a new Honda for a few weeks. I had been to many dealerships but once I walked into Ourisman Honda of Laurel I knew this is where I wanted to buy my Honda. I was greeted with a smile and treated like a person not just a walking check book. They took their time showing me all the different features and explaining all the options. Once I picked out a car the finance manager took her time going over all the programs available to me and offered me some wonderful products. Like I said had had been to many different dealerships but not anymore. I have no found a home.

2009 Mitsubishi Eclipse

I loved this dealer because there was no hassle from the first line of communication. I was very specific in telling my sales rep that I ONLY wanted a Mitsubishi Eclipse. My credit was a challenge my sales rep never tried to sell me on another type of car. He was very professional and efficient. Everything I asked for is what I got from newer tires on my car to the payments. They even surprised me with asking for less down than what I offered to give, what dealership does that?? I was extremely happy with the whole process.