Orr Chevrolet Cadillac of Fort Smith

james Udouj

I have personally purchased 7 vehicles from this dealership, the service, friendlyness of the staff continues to be the best I have experienced. The friends that I have sent to the dealership and my relatives are having the same experience. This is a good place to do business

Happy Camper!

Overall my experience purchasing my new vehicle was very good. Staff were friendly, helpful and professional. The vehicle and specifications I was hoping to get in my price range was not available on their lot, but they found and met all my preferences in just one day. The Finance Manager (Ryan), was very professional, explained the financing well, and answered all my questions. Savanna, the sales person, though new, was easy to work with and listened well to what I wanted. I was also impressed that several other staff members and managers introduced themselves, even though they were not part of my sales process. I would recommend ORR Chevrolet to family and friends. Thank you ORR!

Car Purchase and Repair

Very good service and they brought me my car when they were finished.

Mrs. Sharon Fox

Nice friendly service. Very clean and didnt have to wait too long. Kept you up to date on repair.And they give you fruit and water while you wait...or doughnuts if you prefer!

Heath Franklin is the MAN!

The experience was great!! Everyone was extremely friendly! The facilities wereally amazing. I couldn't have asked for a better first time experience. Heath went above and beyond to get me into my car. And Kelly in finance was wonderful. Ask long as I'm living in the area, I won't be buying from anyone else!

SaVanna Gilbreth

SaVanna was professional, understanding, helpful and went the extra mile with everything. She is to be commended as a Bright Light for Orr Cadillac. Other appreciation for Luke Spoon who stepped in to help with the customer service.

Used Truck Purchase

My entire family has been doing business with Smith/Orr Chevrolet Cadillac for many years. We have dealt with Jack Perry (sales) and Mike Higgins (sales manager) for a long time. They were both outstanding people to do business with. I know that Mike is no longer there. You lost a great asset to your business. My latest purchase was a Used Truck for my youngest son to drive to college next year. It is very nice and low miles which is exactly what I wanted. I told Mr.Perry that I appreciated the way he had taken care of me and my family through all of our purchases.

Really great team I worked with.

The team of people that worked with me on making my purchase was really great.They was courteous, helpful, and very informative.

Great Service

Josh/Cargo was very patient and kind Thank you very much!!!!

Good Car

It took too many hours to buy a car, but most polite.

Service

Very quick customer service. I had questions about a vehicle and they gave same day response

Our experience

My wife, Cheri, and I bought a used Corvette and a new Cadillac SRX last week. We worked with Steven Franklin, who made the process as smooth and efficient as is possible! Our purchases are the sixth and seventh we have made of both company and personal vehicles in the last two years! Needless to say, we're very pleased with our purchases and the service Steven provided in the process.

Terrific Dealer!

I had a terrific experience with Orr and their sales staff/management. Polite, easy to do business with, and great follow up. I'd highly recommend this dealer. Specifically want to call out Krystal and Luke as phenomenal representatives of their brand.

Great

We had great service The sales staff was excellent

Very Helpful

We had been car shopping for a month or so and just weren't happy with any where we went. Once we arrived at Orr we were greeted by Douglas! He was very informative and helpful from the second we met him. He went above and beyond to make sure we knew everything about the cars we were looking at. I would recommend Douglas or Orr to anyone who is car shopping. They made us feel like family even before they knew if we were buying or not.

Great Experience

Great experience! Mark was wonderful to deal with, listened, was patient and willing to help me find what I was looking for.

100% satisfied customer

I purchased a 2016 silverado from smith Chevrolet , the people are great , very friendly and helpful . My sales persons name is Erick Oswald he is awesome , he did what he needed to do to make the sale happen and made sure I was happy . Thank you Eric and smith Chevrolet Your friend Danny D

MR. Jim Spears

Very well treated by our consultant Joe. No issues whatsoever. I was made to feel that I was the most important customer in the service center.

service visit

GREAT SERVICE-really appreciated the friendliness and personal touch from everyone I came into contact with

Smith Chevrolet-Cadillac customer

Excellent service department. Employees are friendly & knowledgeable

Smith Cadillac Service Department

My first experience in several years with the service department at Smith Cadillac was exceptional. They were polite, prompt and accommodating. I truly have NEVER received better service.

Don E Palmatary

Smith dealership has always treated as part of the family more than just another customer.

Happy Customer

I drove 350 miles one way to purchase a new Silverado 2500 and the friendly sales team at Smith Chevrolet Cadillac made it worth every mile! If they have the vehicle you want I recommend you give them a visit!

Caddy Service

Very courteous and professional. Would definitely recommend.

Kevin Nixon

Was very helpful and listen very wel to what I was wanting didn't push me into something I didn't want was very pleased!! Thanks

It was a good day to buy a new car!

We completely enjoyed dealing with Smith Auto Group in purchasing our new CT6. The sales staff were very courteous, knowledgable and treated us with respect. We left the dealership knowing so much about our new car thanks to Kenny Robe explaining the new features of the CT6 while driving us around in traffic. We would also like to thank Chris Hansen for keeping us informed on the delivery of our car and for setting up our Bluetooth and On Star. Also thanks to Shane Semiche in the service department for going over having our car serviced as needed and thanks to the Business Manager, Gill Smith for making our purchase go so smoothly. Thanks Smith Auto Group!

Great Service

Great friendly and fast service , always makes you feel like you're a part of the family.

Completely satisfied.

I was completely satisfied with every aspect of my experience.

Smith Chevy - Fort Smith, I purchased a 2014 Malib

My young salesman was great! He was intelligent, very helpful, knowledgeable, had personality plus. He did what he said he was going to do and I would recommend him to anyone & everyone. If I had a single daughter, I would want her to date him. He made my purchase easy and fun. He shared with me that he used to have shoe stores too, I love shoes so we had enjoyable conversation & this put my mind at ease rather than having anxiety about taking up a car payment when I did not have one.

Exceptional service.

Service was done in a timely fashion and as always everyone there very polite. Very clean.

Car service

They always take care of me.I live out of town. Just dropped in without an appointment. They worked me in. Always pleased with service.

Great out of state purchase.

I worked with Mark Curlett to buy a Cadillac as an out of state buyer. Mark took care of everything and got me a great car. The one hiccup was the credit check process. They checked credit five times instead of just once. I asked them to improve the process for future customers.

Smith Chevrolet-Cadillac

Excellent- Really liked my salesman's pleasant and not pushy personality.

Truck Purchase

Eric really helped to work the deal with the Sales manager to ensure we were getting everything we wanted at the best price possible. Facility was very nice and they had a great selection of vehicles with a wide range of options to choose from.

Owners

Excellent in every way! It is why we keep coming back!

Chevrolet high country

The people who worked with us were all very nice.

service department

as far as service departments go this one has been one of the best I have ever dealt with, even when they make mistakes they own them and do their best to correct the situation.

Great customer service

Good customer service. Helpful in finding the kind of vehicle I was looking for. Answered every question I had. My husband and I talked to a few other sales men while waiting on our vehicle, they were all nice and respectful

2500 HD LTZ sliver ado.

No problems. The experience was fine but this review process is becoming a pain.

Looking for a good used Truck

Very professional and courteous. There were no hassles or misleading attempts in my purchase. I was shown the dealership facilities and everyone was very friendly.

free service

very clean and nice facility. Treated very well....shown around the new facility, bathrooms, tv room, etc

Repair Service

Very good service and very accommodating. Everyone was very friendly and helpful.

Buying a New Car

This is the third car that we have bought from Smith and looking forward to many more. They are a great dealership and goo people.

Smith Autopark

Great! Used them for years, excellent service and follow thru with any concerns.

Great customer service!

I love your service team., friendly and professional. Thank you to Chris LunsfordFor cleaning up my vehicle.

My Service Experience

I was in for a oil and filter change and also a tire rotation, and as always everything went well. everyone at dealership was friendly and professional at all times. I will continue to use Smith Chevrolet Cadillac. I purchased my 2013 Equinox LTZ from Smith Chevrolet Cadillac and I will purchase my automobile from them. My service appointment went well and was very quick.

Routine Sercice appointment.

It was a routine visit. Oil change tire rotation. Things when well I was in and out in about 30 mins

Smith Chevy is awesome

Truly the best car buying experience I've ever had. I was able to meet my salesman Steven in the afternoon and drive away in my new vehicle before close. Steven was great and made my experience memorable. The whole staff was very helpful and I will be buying my next car from them again.

Nice Buying Experience

Our Sales Agent, Steven Franklin, was excellent. He was very obviously hard working and customer focused. He represented himself and Smith Chevrolet Cadillac well. His honesty and high standards made working with him a comfortable and pleasurable process. This is the second vehicle we have purchased from Smith and each time we were treated well.

Smith Chevrolet

Smith Chevrolet was the most pleasant car buying experience I have ever had. Sales person was very friendly and catered to my needs.

New Car

Great place to buy a car...............................

Smith Checrolet

Damon Smith did everything he could do to get us in a brand new car. I love it there at Smith Chevrolet. This is the second car we purchase with them. This is the place to go when looking for a car or truck.

Oil Change

Oil change and tire rotation. Everyone was very courteous. Thank you.

Silverado

Excellent staff and purchasing process was easy. Overall excellent experience and would recommend.

Quick Service!

The oil change and tire rotation were done very quickly!

Ms Kelly Lee

exceptional service, the guy that waited on me was the best!!

Car Repair

Very friendly customer service. Provided in-depthed in expressing my problem. And, reassure the price, time of repair and expectation of service.

Wonderful Experience!

Very happy with the dealership and Mark Curlett, my salesman.

My Review

Damon Smith provided excellent service. If a Chevrolet, I will buy from him again.

My experience buying a car at Smith Chevrolet

Great experience. Dennis was very helpful and did a great job answering any questions that I had and made the process a lot easier.

Great experience

Very clean and friendly service. We will definitely beach repeat customer.

Smith Chevrolet

An exceptional dealership with the personnel that provide quality service.

Eddie Biggerstaff

Great customer experience will continue doing business here at Smith Chevrolet

SMITH CHEVROLET - FORT SMITH AR

IN DEALING WITH THE SALES STAFF, THEY ARE GREAT PEOPLE, OPEN, UPFRONT AND A PLEASURE TO WORK WITH. IF BY CHANCE, WHEN DEALING WITH A CUSTOMER, THEY MAKE A MISTAKE, IT IS CORRECTED IMMEDIATELY, WHEN NOTICED.THEY SEEM TO APPRECIATE YOUR BUSINESS AND WANT YOU TO BE PERFECTLY SATISFIED.

Smith Chevrolet Cadillac

I had an overall excellent experience buying my new car at Smith. My salesman, Michael P. went above and beyond for me and made the experience great! I will recommend him to anyone in the market looking to purchase a vehicle. Everyone that i came into contact with at the dealership was very friendly and helpful. I will definitely come back to Smith for my next purchase! Thank you!

Ms. Bonnie Taylor

Enjoy Smith's Chevrolet service. With exception sometimes very friendly and helpful.Mary and Angie always a smile on their face and very helpful. Richard however is the exception.My oil change visit was pleasant experience.With Thanks from Bonnie Taylor

New truck

Was fast in and out. A truck was located for me with what i wanted and brought in and i drove it.away in no time at all when it arrived.

Great Cadillac service!

These guys were extremely helpful, especially Shane.

great service

loved all aspects of service. very nice, helpful & friendly people5 stars

Smith Chevrolet

I was very please with the professional sales person also answered every question that I asked and then answered even more that I forgot to ask

clean title, clean truck and just the what I wante

just after I bought our truck my back went out and forgot to tell me and I havent been able to get our car to them and they have been vrery understanding and I told them that I would get it there just as soon as I cound get away from doc and hospitals.Have always drove chev trucks and just cant find anything bettrer

Internet purchase

Joe Gillaspy worked with me in every way possible to facilitate my internet purchase. He took the time to answer all my questions and provide me with the information I needed to make my decision and then arranged to have the car delivered to my home - almost 200 miles from Fort Smith. Delivery was on time and in excellent condition. This doesn't seem like an exceptional transaction until you learn that, for most of it, my wife and I were on vacation in the Kiamichi Mountains of Oklahoma, I had only a cell phone with intermittent service, and yet Joe and I still got the deal done. The car was at my front door the day after I came home. Thanks Joe!

Toby and Terry Amoa

Eric was a great guy and I will suggest him to everyone.

Review

I have tried to buy a vehicle from Smith in the past with no success.This trip was very pleasant form the salesperson that we worked with to the managers. If shopping for a new vehicle ask for Krystal Haag , she is a young motivated salesperson that represents the Smith team well.

Great Customer Service

I showed up without an appointment and my sales associate was very polite and helpful. Had me in a brand new silverado within 2 hours. Highly recommended

theodore

it was a great experience the sell rep was very good and friendly took car of what I needed

2015 Silverado

They helped me with everything and even told me I can get a prorated refund on my vehicle warranty I was trading in. Going that extra mile.

Buyin our Cadillac

Douglas was very respectful and helpful He even brought the car to our home and did all the paper work at our house in Kibler, to make it easier on my wife because it was hard for us to get around. I would recommend Smith to anybody in the market for a vehicle

Buying My Fathers Dream Car

Thank you Douglas Eubanks with Smith Chevrolet Cadillac for helping us get my Fathers Dream car for his retirement gift!! Great Service and even better Prices!!!!

trading my truck

Douglas was the coolest car salesman I have ever met. he had twice the knowledge as any other I encountered and was nowhere near as High Pressured as the others. instead of pressuring me into something I wasn't sure about he found the right vehicle and educated me, and in doing so made my decision to do business with him and Smith a no brainer!!

The Easiest Car Purchase Ever!!!

My name is Claude Magness my sister Karen spoke with Douglas Eubanks via telephone in search of me a cash vehicle that was affordable but trustworthy. Douglas was very helpful and knew of a few that I would like and gave her all the info that we needed. once we chose the vehicle that best fit my needs Douglas took care of everything over the phone with Karen becase she is out of state and she handles all my big purchases, which made everything very easy for us. once that was done I was then even more surprised when it came time for me to pick up the vehicle Douglas himself drove all the way out to Kibler Ar to pick me up in person to take me to his office to take delivery of the HHR. This kind of treatment and respect is why I will only do business with Doug at Smith Chevrolet

Our New Terrian

I just went online Monday to inquire about a car me and my wife looked at Sunday at Smith Chevrolet and within what seemed to be minutes I received a call from Douglas Eubanks, who was more than helpful who set an appointment for us and stayed late on a holiday just so he could help us find what we needed. Douglas was able to give us top dollar for our trade and gave us the best financing that fit our budget. We also had our two daughters with us that he also took into consideration and did not over look, he got us refreshments and gave our girls a gift bag and toys that helped keep them entertained while we could go over all the paperwork, because of Douglas's professionalism and attention to detail we will only use Douglas for all our future business and friends and families business at Smith Chevy!!

trading my impala

I recently this year traded My Chevy Impala at Smith Chevrolet, I have known Douglas Eubanks for a long time so there was no question that I would only deal with him, he was very intentive to our needs and budget and he found the perfect car for me and my wife. I love our new Malibu and the fact that Douglas not only sold us the car but he explained how to use everything and we like the fact that he still calls to follow up with us and keeps track of our service needs. We will only shop with Douglas at Smith Chevrolet Cadillac

Buying Our Second Truck

Douglas Eubanks by far is the best car saleman me or my husband have ever encountered. He is very knowledgeable and patient when it came to working with us. We looked for over a week and never felt pressured to buy, instead he educated us and told us why we should buy from Smith Chevrolet. We looked at several vehicles and changed our minds alot and Douglas never got impatient and answered any and every question we had about any vehicle we looked at. When Douglas found the vehicle for us he more than exceeded our expectations when it came time to get us approved for financing, he got us under the payment we wanted and got us the coverage we needed to put our minds to ease on purchasing a used truck, I wil only use Douglas from now on and I would recommend Smith Chevrolet to anybody looking to buy a new vehicle

Great buy but terrible after sale!

During the buying process it was the best experience I've ever had. Quick and easy and got a great deal for my trade and on the new 2500hd I bought. But after I bought the truck I sent it off to Tulsa for the dealer to put wheels tires and a level kit and steps and now I can't get the saleman or the sales manager to contact me and let me know when my trucks gonna be done or to even get a temporary tag for my loaner. They completely ignored me the minute after I pulled off the yard and they had the money from my sale!

Kevin Dabney was the best salesman I had ever had.

My experience with Kevin Dabney in purchasing my new Chevrolet truck was the best that I have ever experienced in many auto trades . I would recommend him to every one that I know.

My truck buying experience

We are repeat customers to Douglas Eubanks at Smith. He has found the exact vehicles that we requested twice now. We originally went to Rath and almost overpaid for a truck, by $5,000+. Smith beat there deal by being transparent and open about their vehicles and prices! I did not feel pressured and we left with lower payments!

My Dream Cadillac!!!

My name is Chelsea Heinrich. I reside outside of a town in Kansas called Baldwin City. I recently went online looking for an impossible find, a used LOW mileage Cadillac Escalade Platinum. Needless to say I was able to find several, but then there was the hard part finding one in my price range. I found one online at Smith Chevrolet Cadillac that would fit my budget perfectly! I made and inquiry and almost immediately it seemed I was contacted by phone By Douglas Eubanks, he was very knowledgeable on the vehicle and not only talked to me over the phone about the vehicle, he took pictures himself and sent them to me with his cell phone so I could see the vehicle better. I instantly knew I wanted this vehicle, then came the hard part. I was trying to trade my 2013 Ford Expedition that I had only recently purchased 8 months prior. Douglas was able to give me more than I expected to get for my trade and even found a way to get me financed within my budget all with me never having to leave my home. Douglas was more than helpful in the process which made it an easy decision to drive all the way from Kansas to Fort Smith to purchase my Cadillac from Douglas at Smith Chevrolet Cadillac. I wont hesitate to make the drive again in the future for any other purchases. Thank you Douglas and Smith Auto Group!!

Buying My New Jeep

I had an awesome experience. Very freiendly people to work with. Douglas was very helpful and great to work with. He went above and beyond to make everything smooth and easy, he had everthing ready so I wouldt have to make the trip for no reason, he is ver professional and intentive to my needs all my future business will be with Douglas at Smith Chevrolet!!

Service Department 5 Stars/ Sales 1 Star

Purchased a 2015 LT2 Impala. We did not have a great new car buying experience. We got the car purchased. It was the resolving of issues and final delivery of the car that was not handled with customer satisfaction. It took 2 weeks after close of sale for us to take "final" delivery. Sales staff seems to be lacking in Customer Service. Service and parts associates are very knowledgeable about their job and their product. Thank you Brad Brown and Adam Harvin for a job well done! Hopefully other clients have a better experience.

My Car Shopping Experiance

Doug Eubanks was my sales person and did an OUTSTANDING job. He made my visit very fast and easy.I will be back to trade my other vehicle in a few weeks from Douglas I will also reccomend Doug and Smith Chevy to all my friends and family!!!!!!!!!!

Buying a car should always be this easy!

At 300K it was time to buy a new car and now that has been over two years. I wanted a newer vehicle but the daunting task of searching for a newer model was overwhelming. I drove my a car another 33K before my purchase of the Chevy. Had it not been for Doug who made it so super easy I wouldn't be driving my beautiful Chevy. I told him what I wanted, the price range, color and options and later that day he had the perfect one. No muss or fuss just great service. I never even had to leave work he came to me!!! now that is service. I would send all my friends and family to him he made the transaction so smooth and simple. I won't wait as long next time it is time for a new vehicle I will just call Doug and save myself any hassles! Thank you, Doug!

Trading up my Yukon!

Douglas Eubanks would be a 10 if you offered that number!!! VERY PROFESSIONAL!!! We will use him again;)

Trading Up My Yukon!

He would be a 10 if you offered that number!!! "VERY PROFESSIONAL!!!" We will use him aain!!:)

My Buying Process

This is my first purchase with Smith Chevrolet, and I couldn't have been more pleased. Doug Eubanks went above and beyond in his commitment to finding a safe, reliable, and affordable vehicle for my kids and I. As a single mom its such a relief not to have that worry anymore. His attitude, knowledge, ability, and attention to detail ensures that every vehicle I purchase from now on will come through Douglas Eubanks and Smith Chevrolet!!!

Sherry Corder, purchaser customer

Bradley Thomas and Scott (sales manager) were very proficient in helping me purchase my 2015 Malibu... A great thank you to all these guys including Morgan Pierce... Morgan sold my husband his truck 2012... great guys that take their job personally and professional.. :o) Thank you - Sherry

My Buying Process

Doug made the selection and buying process simple and easy. I felt as though my desires and concerns were given his dedication to address issues. Great experience and I will recommend him to friends.

Easy Transition w Young Kids

Doug was very friendly and made our transition from vehicles a great and smooth experience which is difficult with 2 young children.

Great place no matter your credit!

Awesome place! They went above and beyond to get us in a good car despite a not-so-great credit situation. We even got a car much better than what we had even expected. Fantastic people and great service. Would definitely recommend them to others. Prices were also very reasonable. Generally below retail according to Blue Book value.

Great Service!

The sales representative, Doug Eubanks, who helped us in purchasing our vehicle was very helpful! he provided great customer service and assistance in helping along our decision to purchase the vehicle.

Awesome new dealership!

Love the new place! I was shopping for a new used vehicle and the selection was great with the new lot full of Nissan's and Chevy's!

My buying experiance

I found the experiance very pleasent. All of the staff was professional and knowledgable I would reccomend Smith Cheverlet to all of my friends

Great Experience

We found the Cruze 2lt we wanted online and filled out the pre-approval form. Withing minutes we were contacted by Ryan and set up an appointment to come in and test drive. Ryan was extremely friendly and answered all of our questions. They offered us a fair amount for my trade-in. We did have to wait for a while, but that was no issue when we found out it was because the loan officer had been working to get us a reduced interest rate and gap insurance added in for less than the original monthly payment we had agreed to.

Great place to buy a car

Hatwig is the best...knew exactly what we needed and was very good to work with.

Smith Chevrolet-Cadillac: Steve Hatwig

Just purchased a Chevy Suburban from Smith. Steve Hatwig was awesome in service. I would highly recommend purchasing a vehicle new or used from Smith and I would go see Steve!

Great customer service

We had been looking online for quite sometime trying to find a fair priced Yukon for my wife. After we found a Yukon at Smith, which was used, they made sure everything was in working order. Steve, our sales guy, made sure everything we needed was taken care of, made sure we felt at home, and provided everything as promised. We didn't feel pressured at all and were excited about our purchase.

Smith Chevrolet-Cadillac Review

The very professional service and sales staff make Smith Chevrolet the best dealer around. Brad Brown in service and Mike Dewitt in sales are the best in the business.

Smith Chevy and Cadillac

Kind and helpful. Tell them what you want/need and they will get it. Very impressed. Great job and thank you!

SMITH CHEVY ROCKS!!

We've been prior customers of Smith Chevrolet since April 2014 - this is our 2nd purchase from them and they have earned our business 100%. Not only do they take care of their customers but our son, who is an Active Duty Marine, came into town last week with a problem with his Tahoe and was only here in Alma for a 2 days - Smith Chevy fit him in, got all his work done on his Tahoe and got him back out again in order to keep him on schedule with his service. He was driving across country to North Carolina and had stopped at 3 other dealerships on the way here without any luck! Smith Chevy is our dealership from now on!! HIGHLY Recommended!! Danny Stouffer was our sales agent and he was outstanding!

my car buyinf expereience

my sales person was very nice and explained everything to and worked to hard to get me a good deal

Best Experience ever with the best saleman ever!

If you're going to be purchasing a new car in the Ft. Smith area, you owe it to yourself to stop by Smith Chevrolet Cadillac and visit with Mike Dewitt. New, used or just browsing, he's the man to see. Super nice, kind, considerate and extremely helpful with out that pushy salesman talk. Mike truly makes buying a car fun again. I've never had a better experience than dealing with Mike Dewitt.

Buying new car

Good quality service

Good dealership

Wonderful experience. Sales people are present, helpful but not "pushy" if you go there ask for Ike. He was my salesperson and I was very satisfied with my purchase.

2014 Chevy truck

My salesman was a nice young man. When I first got there I wondered if he knewAnything about the truck or was he just a new guy starting out. I found out he reallyKnew his stuff and was very patient with me while I changed my mind on which truck 3 times. While he was in running the numbers on a truck I picked a different one He took that all in stride and continued to give me great service.

Ms Pat Bell

Overall, Our saleswoman did everything in her power to get us into the cruze and succeeded!!We were skeptical at first and she was there to help all the way. Ms Dyer is an asset to Smith Chevrolet in Ft Smith and I would recommend her to any and all of our friends. She is a delight!!!Thank you for an enjoyable experience. Pat Bell

Ms.

The people at Smiths was very nice and courteous. They stay with you during the purchasing, not running around, like another place I have been to. Smiths does every thing they can to get you the right car for you. I would definately recommend them to other people.

new truck purchase

Bought a new truck friendly and knowledgeable. This is my third vehicle from smiths and my daughter has also reciently purchased a vehicle from them also

Five Star Service

Our salesman ,Steven, was great. Friendly, honest & not pushy at all. Found our Altima in a specific color that was not on their lot & had it at the dealership for us to test drive and purchase the next day. Easy, fast & smooth transaction at a price that couldn't be beat by anyone else.

Anita byrd

Love the overall customer service . I have been dealing with Smith for around 15yearsAnd it's the only place I service and buy vehicles and they keep me satisfied.

best service advisor

Mr. Orsbun is the the best and only service manager that I trust. He doesn't try to sell me any repairs or services that I don't need yet. I have trusted him for years.

2 new cars in 2 weeks

The guys at Smith were great. I bought a new vehicle on a Saturday and then ended up back there 2 weeks later to buy my wife another new one. The Team was excellent and I will be looking forward to doing business with Ike and the Team for many years going forward.

Great place to buy a car.

I traveled from central Arkansas to Fort Smith to get the car listed on cars.com. It was exactly as advertised and the sales staff were the best. They were all very helpful and friendly. No high pressure or tricks. I feel like I got a great price on a great car. I would highly recommend this dealer for your used car needs.

Best car dealer around

After visting several automobile dealerships. I found one where they listen and are not pushy sales people, Susan Brown is a wonderful sales rep. she helped me find the perfect car, any questions I had she answered, they have great prices, lots of cars to choose from, and they was super fast at the paper work, if you need a New or Used car, Smith Chevrolet-Cadillic is best place!

Great Dealer.

Just bought a new Silverado truck and I have other Chevrolet vehicles I have bought from them over several years and they have taken care them every time with no hassle.

Smith = awesomeness

I've bought from Smith before a few times over the years, both new and used - I feel like I have been treated fairly each time. I recently bought again for our youngest and the experience was the best I have ever had anywhere. It was a used Jeep but we feel so lucky to have gotten it thru Smith auto group. Steve Hatwig really looked out for us and jumped fast to help us when the right one came thru on a trade in. It had been about 5 years since I had bought at Smith and it's light years ahead of where they were...which wasn't bad at all, it's just great now. The whole process is super streamlined. When we buy from a dealer we have it serviced at that dealer....be it Honda, Toyota, or Ford or Chevy... And the service department at Smith was always great with our Tahoes - we bought 3 of them over the decades for my wife to haul everyone around -- before the kids started driving. Smith service dept. always took care of us well.

Heath Carr

Had a great experience. By far, the best vehicle shopping experience I have ever had. Steve Hatwig took great care of us. I am coming back next week to buy a truck!

Ms

Recall handled timely.

Service

Engine warning light on. Dealer insisted I needed knock sensor and new harness . They had the truck for almost 3 days over a thousand dollars in needless expense and engine warning light still on. I even went to autozone and had a scan done, took it back to the dealer, they told me to bring the the truck back for another full day. I looked up the fault code and changed out the air flow sensor myself , about 70.00 . This service department either completely incompetent or crooked.

service

quick service and friendly service personal

Vehicle service

The best service in town

henry eubanks

no response from gm at smith I visited 4/5/14 said he would get back with me chad worked on my srx said a wear problem on my driver side tire

Easiest car purchase I've ever had!

We have purchased a lot of vehicles in the past, but this was by far the easiest, no pressure purchase we've ever made. Thanks for truly making this a no hassle purchase! You rock Smith Chevy of FS!

my time at Smith Chev

I like Smith Chev and will recommend them to friends

PharmD

Service was great. Staff very helpful and very qualified.

Smith Chevrolet Cadillac

Best service by far of any dealer in the area...quick, courteous, and very helpful. Cannot ask for better service...not only for my automobile...but for me. I would give them a 5 star rating in all areas.Each time we have used them for any reason they have been very helpful and done a great job in servicing all( we have three vehicles) our autos. Fair price..fast and extremely good service. Cannot go wrong in using them.They not only service what they sell...they service (and do it quite well).any GM car.

Susan Brown

Susan Brown was very accommodating! She even met with us at the airport when we arrived. She was really helpful in going over all the new details about our car and in setting up the on-star system. She did her utmost to make the purchase of our car as easy as possible for us. She was friendly, personable and just a very nice lady. Our thanks to you Susan for everything and we really love the car!

I hate buying cars, they made it pretty painless

I DESPISE the whole car buying process, a fact I made very clear to Steve Hedwig, the salesman at Smith Chevrolet who I interacted with. Steve did a great job. It was obvious that he took me at my word, and made the process a very-straight forward purchase, without all the back and forth, one-upmanship that typically happens. The guy in the financing office did try some typical "up-selling" of service plan options, but he wasn't aggressive about it, and was completely cordial when I took a pass on it. Overall,if I normally view buying a car like getting a root canal,this was more like a routine dental visit. Next car purchase, I'll be going back.

Absolutely wonderful experience!

I highly recommend the Smith Auto Group for your new or used car purchase. I came in with little knowledge since this was my first auto purchase and was greeted by a friendly and helpful associate who not only sold me the perfect vehicle but also made it a wonderfully pleasant experience. Thank you so much, Susan Brown!

Buying A Car

Susan Brown is a great salesperson. She is honest, very helpful and very good at her job. She sold me a car that I love and it is reliable- A 2013 Chevy Cruze!

I was needing to Upgrade!!

My wife & I was looking around town at other dealerships for vehicles, & there wasn't any doubts in our minds that Smith Chevrolet was the best place to go!! Cesar was fantastic & his associates were very friendly & helpful throughout the overall process of buying a vehicle! I would definitely recommend Smith Chevrolet to my friends. All I can say is Thank You for a pleasant experience.

Friendly People Great Dealership

Friendly people excellent sales and service department, this is the only dealership that i've bought two vehicles from and will buy my next one there when i get ready.

Very professional!

Passing through town, I decided to wet my appetite to check out the new Cadillacs I've heard so much about. Vickie Cantrell took time to help me decide the CTS will be the next car for me. Thank you Vickie! See you then.

Service Department experience

There was a recall on my Chevy Cruze, the parts were replaced. Battery Saver light came on since the last repair I had done so that had to be diagnosed and repaired as well. This took several days to figure out but was eventually fixed and has not come back on. I was a little disappointed that I dropped my vehicle off with 1/2 a tank of gas and when I picked it up the tank was on empty... I guess after all the test driving. The car that I was put in while mine was in the shop I made sure was washed and gas was exactly where it was when I got in it. The staff are very friendly and kept me updated through the entire process. They are very easy to work with.

Purchasing

My purchase of a 2013 Impala was made so easy by the help of your sales lady Mrs. Tonya Baumgartner. She did all the leg work for me and basically all I had to do was show up, test drive the car, sign the paperwork and drive off in my new (used) car. Tonya was great to work with and I would recommend that anyone needing help ask for Tonya. I would give her a 5+ on their rating scale for being friendly, courtious, helpful and knowledgable. Thanks Tonya for the great job you did for me, I will definatly be back to smith Chervolet when I need another car. Merry Christmas to you and yours and may God bless and make your new year a profitable and happy year. Sincerely, James C.

been buying cars for 36 years

I have been buying cars for 36 years and this by far was the best experience i have ever had, from the frist contact to the drive off the lot i could not have asked better. Tonya Baumgartner was excellent in every step of the process. I would recommend her to anyone seeking a great car buying experience.

Dealership and Service is outstanding.

I bought my Spark through Smith Chevrolet. I had an excellent experience with the sales staff. The few times I have been to the service department, they have been excellent also. They are courteous and listen to and answer any questions I have. If they don't know the answer right off, they get the answer before I leave. I will definitely return there when I am in the market for another car.

We received excellent service at Smith Chevrolet

Brad and the service team at Smith Chevrolet Cadillac were very professional and took care of my car efficiently. I really appreciate all of them, and I know they will continue to do all they can to keep me and my car rolling!!

Smith Chevrolet is awesome.

My experience with Smith Chevrolet has been awesome. You are the best dealership I have ever used. Everyone is friendly and courteous. My salesman makes me feel like I am a real person to him and not just a sale. I love my car too. Thank you.

Susan Brown

She was very helpful and went above and beyond to get us in the car we wanted. I am extremely thankful for her effort. Thank You!

Outstanding Customer Service!

I recently searched the web for a used vehicle, an astro van to be exact. I shopped online and found a Chevy Astro Van in Fort Smith, Arkansas. I made contact with a customer service rep at Smith Auto Group. The customer service rep introduced herself as Susan Brown. Mrs. Brown was knowledgeable and very professional. Her outstanding customer skills and tactics resulted in me taking a Greyhound bus from the Gulf Coast, all the way to Fort Smith, Arkansas to purchase a vehicle! WOW! If you guys had more like Susan, only GOD knows the reward as it relates to the growth of your business. Go Susan!!

Charles & Sue Blake

We purchased a truck with the CNG fuel feature Friday from Steve at Smith Chevrolet we knew what we were interested in and what we should pay for it. Steve found a truck to suit us and sent a driver to bring it to the dealership. Steve was very knowledgable about his vehicles and the process was quick . We appreciated his help in making this purchase and definitely would return to Smith Chevrolet again.

Great experience!

Tony was great at explaining and answering any questions I had. He already had vehicles identified and picked out for me based on what I had experienced interest on....Thank you Tony!!

Tony Eubanks

Great salesman! Works very hard to close the deal! Very happy with him on his deal. He worked his tail off.

Great Service!

Dealer has a great variety of vehicles. Good service - Tony was a very helpful salesman. I am a fan. I am her mother and added the last part. lol.

Fast service

I was very happy with the fast service of the salesman. He did a good job answering all of my questions and made me feel right at home.

Tony da Man!

Tony went out of his way to find the vehicle at the price we wanted. we are happy with how he listened to our needs.

Great Service

All the people at Smith's are always nice and so accommodating. Brad, Richard and Terry are the best! I know I can always depend on them to take good care of my vehicle. Its nice to know they are there when I need them.

Great attitude!

Tony's professionalism and attitude toward his job and his customers is outstanding. He makes you feel welcome right from the start and listens and cares about your needs in finding the vehicle that is best for you.

Great salesman!

I was on my way to Siloam where I've bought 8 previous trucks and Tony called me and talked me into turning around and coming to see him. Boy I am glad I did! Tony did an outstanding job of meeting my needs and making me happy.

We're Happy!

Everything was very good. Tony did an amazing job at listening to what I needed and wanted and he found the perfect truck for me to buy. He is very good!

Worked Hard

I know it takes a while to buy a car(paperwork). But it always seems like it takes forever getting a car. But you guys worked hard to get this deal done. Thanks!

Cadillac ATS

The salesman, Tony Eubanks, was very helpful and made the process quick and painless. Couldn't be happier with how he was treated me and listened to my needs and made them happen.

Ecstatic Customer!

I came to Smith Chevrolet to see tony Eubanks...I had been turned down in everything and he made my dreams of owning a mustang come true. I am an overwhelmed happy excited customer and will continue to send business to this outstanding man.

Great Experience!

Tony did a wonderful job. He worked his tail off to get this deal done. Very happy with entire experience.

Tony Rocks!

Tony worked hard to meet our ever-changing needs. He was able to get us the vehicle we wanted. He was also able to meet our very specific finance requirements. He was very friendly and kept us informed every step of the way. Will return to him for future purchases!

Al Linson - Very helpful!

Albert was very helpful when I couldn't make up my mind about a car. He was very nice and answered all of my questions.

Albert Linson

I had excellent and friendly service from Sales consultant, Albert Linson!

Happy with the Dealer

Really good experience. Tony provided me with all the information I needed and there was no pressure to buy which made me more comfortable.

Pleasant experience

The overall experience was very pleasant. The service was great because everything was taken care of in a timely manner. Gil Smith was also a joy to be around which made the experience even better.

Purchase # 5 from Susan Brown at Smith Chevy

Susan is very professional and has done everything she said she would do . I would again, Rate her high as a Salesperson ! If anyone is looking to Purchase for Personal or Business she is the BEST !!

Susan Brown

Service was great ! Susan worked great with us , found out threw talking we were related and had a great time talking with her . I would recommend her to everyone looking to buy

We will Buy Here again !!! Susan Brown = 5 Stars

Very personable-Susan met us we were looking for a truck -She worked with Mike and we were able to come to an agreeable deal quickly. This was the 4th Dealership we had been to- we think its been the best , Obviously because we are buying a Truck .. FRIENDLY -KNOWLEDGABLE SERVICE

Car Purchase

Dealer was willing to work to my requests and needs for a Deal .

Up and Coming

Tyler did an awesome job today. He showed confidence in his ability. He will be a great leader for your company.

GREAT EXPERIENCE

I shopped at several dealerships and no one could match their prices or service. Sales person was very professional.

Great Experience at Smith Chevrolet

Our experience started out by being greeted by Gill immediately upon getting out of our vehicle. He was right there to answer any questions without any pressures to buy. The Smith Chevrolet Dealership did not have the exact vehicle I was looking for but was willing to search for it. I had explained I had tried to buy from them before but did not because of the sales staff service level but this was a whole new staff and level of service then I had dealt with in the past. I left and Gill let me know he would track down the truck and call me as soon as he did locate it. Gill called within 30 minutes to let me know he had found the truck I was looking for. Cody and Allen were right there supporting Gill the entire way. I had already planned to go to several other dealerships which I was doing when I also found the vehicle I was looking for but did not find the same level of customer service. I came back to Smith Chevrolet and they traded the other dealership for the vehicle I had found. They made me a good deal on my trade in and a good deal on the new truck. Everything was finalized with Morgan (great to deal with), including the extended bumper to bumper warranty, and the transaction was finished by Gill with a complete walkthru of the truck, a meet and greet with the service staff, and a hand shake. It took the whole team and it was a great experience. P.S. They need a new facility for the sales staff and the customer.

Great customer service!

I think their customer service was excellent, The buying process was ok, the facilities were ok to me, but my overall experience was excellent, a 5Star!

I'll Be Back

Excellent service. They beat the previous dealer I was dealing with hands down. I will definitely be back!

I was just looking...

I went by Smith just looking around...A very friendly staff and the young man, Tyler, impressed me. The financial manager was great.

2011 Traverse

Had a 2010 Equinox - motor was going to have to be changed out so we decided to trade it. Very satisfied!

Great Service from Ike!

Smith Chevrolet-Cadillac's crew are great people and they provide great service. It was a pleasure working with Ike!

Quick and easy!

The buying process at Smith Chevrolet-Cadilac was very quick and easy. I was very pleased.

Awesome place to buy a Truck

Alan, Gil and Cody are outstanding representatives of the company and the product. I will buy here again.

My 3rd Purchase! - Albert Linson

It was a very enjoyable buying experience with Albert Linson. This is #3 for me from Smith Chevrolet!

Enjoyable!

I enjoyed the customer service and the fast pace of the paper work. Great people to work with, especially sales consultant Al Linson. I will be coming back soon.

Susan Brown = 5 STAR SERVICE