Orange Coast Chrysler Jeep Dodge Ram

terrible

They don't care how many hours you're waiting for an answer . They were holding me there yesterday for 7 hours to get an answer from the bank. And finally - THE BANK IS CLOSED SIR , WE WILL CALL YOU IN THE MORNING. And what do you think they did? Nope.

Orange coast Chrysler

Bad service dept, they want to argue every time you bring in car for warranty repair, service dept don't care and it shows in poor attitude

NEW CAR BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 3/29/2015 my wife and I drove two hours down to Orange Coast Jeep. They said they had two BRAND NEW red 2014 Jeep Summits. The first NEW summit had 500 miles on it, a previous owner and missing accessories not to mention a whole bunch of scratches. The second NEW Jeep Summit had 200 hundred miles on it and a nice scrape on the front spoiler. This isn't the first time Orange Coast Jeep has tried to sell a used vehicle as NEW. Our salesman, Rod told my wife and I the two red Summits were NEW. WHAT A JOKE!

Service dept.

Bad service in my last two visits to the serviced department...

Great experience buying a car, and warranty servic

Great buying experience, quick and easy, quality work and we'll trained people to explain about the cars quality. Warranty service was great, highly recommend

Best Car Buy Experience

I am a widow who has not bought a car for over 13 years. My two sons are in the Air force out of state. I tried the first time at another Dodge dealer in Cerritos and felt like I was being bullied into buying the car they wanted not what I wanted. So after leaving their site with a headache I called my son at the base in Wichita, Kansas, to tell him I need help. He contact three Dodge dealers as he knew what type of car I was looking for, 2014 Dodge Dart. One of those dealers was Orange Coast Dodge in Costa Mesa. Chris Ramsey is who my son spoke to he told him what I wanted and how much I wanted to pay out the door. Chris said I think we can help. Those other Dodge dealers were saying no one can do it you may as well buy from us. Chris made it happen. We even had a little issue with no air conditioner after I bought the car. Here is what makes Orange Coast the best. They could have brushed me off and said you signed the contract your stuck with the car. But they didn't they apologized and said they would fix this. Jennifer who did the paperwork even talked to my son and told him not to worry the right car would be given to his mother. All my son said is Jennifer is so sweet and nice we are ok they are going to fix this. They drove all the way to San Diego to get my Car. Shined it up showed me everything about the car and even hooked up my phone to the blue tooth. I never felt like I was at a car dealership I felt like I was with friends that cared about what I wanted. It is not just buying a car it is how they make you feel! The respect and kindness they showed was far beyond what I expected. Both my sons will be deploying in January 2015, and are so happy to know there mother is in a safe car thanks to Orange Coast Dodge. I will tell everyone that asks me where I bought my car how great you were and your not just a car dealership your a family dealership. On behalf of my sons Sr. Airman Jarrod Schultz , Sr. Airman Kyle Schultz and myself Thank you so much!

New Car

I was pleased from the start of this process, I was in the market for a SUV and Orange Coast delivered. Not only did I get a great vehicle but I also got a great deal with all the bells and whistles. I would Definitely recommend Orange Coast to my family and friends. Everyone was very helpful specially Will Lopez in Sales. Thank you Orange Coast Team!

Great Service

Tessa and Sharif were easy to work with and very accommodating.

Happy Jeep Experience

The process of selecting the appropriate vehicles including test driving multiple models was great. We were so happy with our Sales Associate, Finance Dept, and of course the vehicles that we left the lot with two (2) new cars (Jeeps).

Howard & Mike

Easy no hassle deal. Howard and Mike were great. Thank you!

Bought My First Dodge

It was a great overall experience and I definitely recommend this dealership to anyone looking for a new car. Very nice staff full of people who want to help you. Aldo was our sales person; he was very helpful in finding the Challenger that I wanted, he answered all my questions and made buying my car very easy. I want to thank Jason, Aldo and everyone at Orange Coast for making this a cool experience for me.

Great experience at OC Chrysler

Purchased a new Town and Country from this dealership and had a great experience. I live in N Cali so I negotiated the deal entirely over the phone. Hugh, their Internet Sales Manager, offered me a great price without the normal bs that you would expect to deal with at most dealerships. Once we came to an agreement, I flew down to O C and was picked up at the airport. When I got there, they didn't try to turn the table on me or change anything that we had agreed upon. In fact they followed through on evening they had promised. Kudos to these guys for being an honest and pleasant dealership that's easy to work with.

Great service & Great people!!

Garrett and Sam were amazing and so helpful and accommodating! Best buying process ever.

customer service

I have to say I had a Great experience with Howard&Mihai awesome customer service pleasant they got me a great deal on a jeep wrangler unlimited sport my dream car u cant go wrong with Orange cooast jeep wrangler & Doge Dealership thank you.

Bought a new Jeep Grand Cherokee

Searched for my new Jeep Grand Cherokee online. Garrett Dieb, Internet Sales Manager at Orange Coast Chrysler Jeep was pivotal in locating and getting the car that I wanted. The whole process was hassle free and the people at Orange Coast Chrysler Jeep were friendly.

fraud...dont trust on this dealer

finance change by hand my last number of social security...carfax was clean but my car was repainted ,,very bad trasnmission,,,on my way for a legal representation on court

Amazing service

I would recommend for everyone to go to Mike and milde any day to buy a good car sorry if I spelled your name wrong :)

Easy Purchase!

Very happy with the easy & friendly service I received on my new car purchase.

Excellent customer service!

I normally don't write reviews but this place deserves 5 STAR! My wife and I were extremely satisfied with their customer service, a big shout out to the sales team there, Kenneth, Jason, Bobby and my sales guy Ez Lopez for such a wonderful car buying experience I have ever been through. Before paying a visit to the dealership, I was extremely hesitant about going to this particular place hence all the negative reviews consumers are giving. But, despite all that my wife and I decided to give it a shot and upon arrival I was greeted with a utmost warm welcome by Ez Lopez and I told him my wife and I wanted to test drive the 2014 Jeep Grand Cherokee SRT model. Needless to say, there was some hiccups during the sales process but the staff at Orange Coast Chrysler Jeep Dodge was extremely patient with my wife and I and we left with a big happy smile on our faces and we love our new Jeep SRT to death!!! Thank you Ez!!! Couldn't do this without you and your team's help!

excellent experience

I have an excellent and relaxing experience in purchasing my used vehicle from Orange Coast Chrysler. From my very first phone contact with Tess, the process was relaxing and the best vehicle purchase experience that I've ever gone through. There was no pressure and everything was done and finished in a timely manner. I would highly recommend them for anyones next vehicle purchase.

Got my Jeep Grand Cherokee SRT

I had a great experience with the staff. Ez didn't pressure me at all. And Sam was very thorough in showing me the features.

Great Service

The Service Department was excellent to deal with. I went in for the routine maintenance and it was so easy. Their timing was precise, even though they had to add on little things (like attaching my license plate for me). I highly recommend buying a car from Orange Coast Chrysler Jeep Dodge Ram and having your car serviced there. Excellent facility, everyone was so nice, and extremely helpful.

Great experience

Bought a Chrysler 300 from Garrett Dieb Internet sales had a great experience would highly recommend him to anybody looking to purchase a vehicle I drove down from San Luis Obispo to purchase from them over 250 miles away worth the drive you may think you'll get a better deal or experience at some big name dealerships in the area but trust me they put in the extra effort and the general manager lost a bet because of me so that made it even more fun

Best Sales Associate

Chris Ramsey was the sale associate I spoke with. Over a course of 2 weeks we went over different models, colors and features. Found and lost a few potential cars. I was impressed by Chris when he asked what would it take to get my business but not in a pushy way. The one thing that definitely sold me was when the one car I fell in love with at another dealer was sold, he looked at other options. He suggested changing the interior seats, adding features to a similar model even suggested better deals. When I finally chose a car and met Chris he was nice and down to earth. Reassured me about everything, I think we were both glad we finally found the right car. I would like to deal with him again. He was patient and never pushed me or made me feel like I was wasting his time, we found the perfect car and I am happy we did our research.

Everyone here rocks!!!!

Great experience! Everyone was extremely helpful and I'm very grateful to Sam for showing me all the features of the vehicle. I love my new car!!

great service and great team.

I went to this dealership to look for a vehicle. I was greeted fast and the process was painless. Thanks for everything. Sam educated me about the vehicle.

purchased a new jeep wrangled from garrett

Garrett was very helpful both in selecting a vehicle and securing the financing. Sam was very knowledgeable when explaining the functions of the vehicle. I would recommend ocauto.

Purchased a used SUV for my family

I spent over a week online, searching for an SUV that would work for our family and priced right. I came across a listing at Orange Coast Chrysler. I was given an online price, and it was in our range. I came from out of town to test drive the vehicle and check out the vehicle thouroughly. It exceeded my expectations. Arif, was who assisted my wife and I, and it was a painless process from your usual song and dance routine to purchase a vehicle. A bottom line fair market price for a vehicle. Thank you for your willingness to help my family. A+ Dealership

Amazing guest experience

My husband and I had an awesome experience at Orange Coast. We would highly recommend working with EZ. He is everything you would ask for in a car salesmen. Truly listened to what we were looking for and helped us get in to the perfect fitting car for our growing family. Our friends and family were jealous of our experience and are definitely going to consider purchasing their cars through orange coast.

Long drive but worth it .

Came to buy a Durango from Howard and mike p. All the way from Fresno well worth the drive for the great price and service...

Fleet management

We bought 2014 Dodge RAM-the told we can have Bluetooth out of $1000/- incentive that is when I took delivery on June 23 almost one month past- Internet sales manager Logan or the sale person who I dealt with Garret never even bother to reply. We have branches in 14 stated and buy heavy trucks to cars- Never Never I had a such terrible experience like this.

bought my car here, no hassle

Ez treated me great. The sales process was fast and simple. Sam was good as well

My New Jeep!

Had a great experience dealing with Logan at Orange Coast Jeep. He made the process a good experience. I would work with him again in a heartbeat. Purchased the new top of the line Jeep Cherokee Trailhawk. Could not love it more!!!

I love my new jeep grand Cherokee

I came in expecting to deal with typical salesmen but I came out making new friends. The overall process was quick and the delivery was painless. Thanks to the product specialist Sam.

Excellent service. buy your next vehicle here!!

Sam and Cole treated us excellent. The service was excellent. I'm really excited to show off my new truck.

purchased a new jeep Cherokee

Sam was awesome and we are pumped about the new car. My salesman was honest and patient.

purchased a new Chrysler 300

Aldo and Sam treated us with respect and efficiency. Will refer my friends here.

purchased a used challenger

Willy and Sam treated me really good. My experience was good.

purchased a new dodge dart

Everyone is on it! Fast easy and ppl are willing to help out in anyway to make it work. Thanks Sam for showing me the features. And thanks Cole

Purchased a new jeep wrangler

Sam was awesome. He is very knowledgeable and friendly. He helped make the process so enjoyable.

Purchased a new Chrysler 200

Sam did a good job showing me the car, and Willy is a good sale guy.

Purchased a used jeep

Sam A., Was awesome at showing me all the options in my new car. This guy knows his stuff and was really fun to speak with. Thanks Hermano Mio!

excellent service

Just purchased 2014 jeep grand Cherokee. I was very satisfied with every staffs and their service. They were an excellent team player working so hard to please the customer and i happened to be the lucky one

2014 Ram 1500 EcoDiesel Purchase

I was dealing directly with Logan Sakamoto over at Orange Coast. He was, by far, the best car salesman I've ever dealt with. He was very knowledgeable of the vehicles and gave us the best deal out there on our purchase AND trade-in. The truck that I wanted was very specific and tremendously hard to acquire. Logan went above and beyond to get the truck on his lot within 1 day. He pulled a lot of strings to get it there without the guarantee that I would be coming in to purchase the car. Furthermore, we arrived at the dealership 10 minutes before they were closing on a Sunday evening. He stayed there for the entire purchase process and even gave us a run down on the operation of the vehicle two hours after they closed. If you're in the market for a vehicle in the Chrysler family, I highly recommend considering Orange Coast. Deal with Logan Sakamoto for a no-hassle, best deal approach to car buying. Although he looks really young, the guy is extremely knowledgeable and has been in the business since he was 16 years old. So he pretty much grew up in the business. Logan, if you're reading this... Great job man! You're the best out there!

Purchased a New Dart

I have bought many cars from a dealership before, Ford, Buick,Nissan, just to name a few but by far this dealer has been the easiest and most satisfied in my car purchasing experience. ALL of the staff here is great they are all friendly and willing to help which is rare now-a-days . Faris Oweini helped me with giving me the best deal possible. Though I did not buy the car the first day that I visited the dealership, Faris checked back with me daily to keep me in touch until we got a deal squared away. The staff here doesn't make you feel like they are car salesman pressuring you to buy a brand new car but they treat you more like a friend and initially make you comfortable purchasing a car. I will definitely stop by to purchase the Challenger I've always wanted, when the time is right and I'll make sure any vehicle my family members purchase are here, no more Nissan or Ford for us!!!

Great Experience!!!

We saw a 2012 Jeep Patriot online for a good price, so we decided to go down to the dealership to take a look at it. EZ was our salesman, and at first we couldn't find the car but he helped locate it. We noticed the sticker price was higher than the online price and we mentioned this to EZ, who in turn informed us that the dealership would honor the online price. After test driving the car we decided to purchase it. EZ was great in keeping us updated throughout the paperwork process. When it was time to sign the paperwork, Jason was very helpful in explaining everything and answered all of our questions. Sam was wonderful in explaining all of the car features to our son, who would be driving the car. Overall great customer service from EZ, Jason and Sam! Would definitely come here again & will refer them to others looking for a car!

Purchased a new ram 1500

This is the best and most to the point dealer we have dealt with since shopping for a vehicle. Sam was very thorough in going over all features of the vehicle. He even paired our phones to Bluetooth. That was great.

Bought a new grand Cherokee

The service was excellent and efficient Sam showed me all the features of my new vehicle. Everyone was polite and professional.

Bought a new jeep wrangler, excellent experience.

Chris Ramsey helped me out with the purchase, it was a good experience. I had a specific car I was looking for and he found one off lot and transferred it in. He was flexible in pricing, not pushy with me buying the car, respected my wishes. Sam taught me all the bells and whistles of the car, paired my phone the radio, showed me how all the exterior features of the vehicle. He was very nice and personable, I learned a lot about the different capabilities of my car. I had an excellent time at this dealership, I would definitely come back here for another car and am going to recommend this place to my friends. Thank you for the good experience.

Purchased a used Chrysler

Sam was perfect at explaining the controls of the vehicle. The buying process was overall a good experience.

Purchased a jeep patriot

I got a good overview on how the car works. Sam was very helpful and made sure I knew everything about the car.

Purchased my new jeep

Greatt experience from purchase to delivery. Sam was through going through the vehicle and Garrett made the buying experience easy.

Far away, but close to home...

My wife and I were searching high and low for a new Chrysler 300C in something other than Black with a Black interior and some of the higher-end features. Our dealerships in the Denver-Metro area were at a loss to find us a car in the combination that we wanted. So, we hit the internet and found Orange Coast Chrysler. They had the car in one of the colors we were looking for, the features we wanted, and for at a price that was thousands less than our local dealerships were offering. We called up Orange Coast and worked with Ruben on Sunday 6/29 and sealed the deal in no time flat. The manager Kenny had our car on a flat-bed Tuesday morning and it was in our drive way in Denver on Wednesday evening! If you're looking for a no-hassle deal at the right price, call Ruben and Kenny at Orange Coast, they know the meaning of customer service. -Very satisfied customers!

Purchased a jeep Cherokee

Sam and EZ couldn't have been more helpful. Made buying a jeep and learning to use it fun.

Purchasing grand Cherokee

Garrett was great from start to finish. He responded quickly and efficiently and gave us the best deal around. He was friendly and professional upon meeting and made the process flawless. Sam showed us the car and features. He was very friendly and completely knowledgeable. He completed our car buying experience perfectly

Purchased new grand Cherokee

Sam did a fantastic job explaining EVERYTHING on our Jeep! He took his time in explaining all the "bells and whistles." Logan and Garrett also did an amazing job in making sure we were completely satisfied with our purchase, and the whole process painless!

Bought a car

Great experience! Sam was very helpful and friendly.

Excellent experience with Michael Setterington

Found the car online and were contacted by Michael. Everything about this transaction was flawless. We were treated with respect, had our questions answered and there was no pressure, even though another person was there to look at the same car. Very happy with the car and the overall experience.

So Happy with My Experience

From the time I went on the website and expressed interest in looking at some of the specials, I was treated with dignity, prompt callbacks and replies, and had all my questions answered. They made suggestions that fit me but were never pushy. From the associates who greeted me to Mr. Sharif who handled the details and always saw to it that everybody was providing excellent customer service to Jennifer in Finance who explained everything in plain English, I literally left there smiling. While I was waiting in the lobby, I saw other customers who were waiting for repairs and the service managers who interacted with them were also very friendly, polite, and answered all their questions. This is definitely a place that wants to earn your business.

Disappointed

Never got a reply. Guess they're too busy ? I left my email and phone number. Never heard back?

AWESOME!!!! GREAT PRICES, HONEST. TOP SHELF

O. M. G. I was completely astounded in a good way by both the product and the level of service I got here. These guys blow Tuttle Click out of the water. Totally respectful of my time, never changed the price quoted over the phone after I got there, and super quick and transparent and hassle free leasing process. Totally transparent, and great with lease trade ins (even from another dealer). Kenny.. what can I say.. he is so amazing I am going to name my first child Kenny. Kenny may literally be the Dos Equis man with Warren Buffet's math skillz all rolled into one. He checked into several financing options until I got the car I wanted with the options I wanted at the price I could afford. I am a surgical resident with a limited income, and instead of throwing a number at me and dismissing me outright as cray cray for wanting luxury on a budget, he really took time to listen to my story and consider my financial situation and worked hard to tailor a package that worked for me. And given what I was asking for, he literally made a miracle happen. When I decided I wanted a luxury package and a different color after already having negotiated a lease on one car, he did the deal and REDID the deal until I was happy, always with good humor and a smile on his face. And he got the other car I wanted from the sister dealer in San Juan Capistrano within just a few hours. He responds to texts promptly--which given the hours I work was a huge blessing because it saved me a lot of unnecessary trips back and forth. With respect to my Acura lease trade in that I actually had a little negative equity on, he just magically made it happen. Seamlessly, quietly, with no hassle. And he got my old Acura dealership to buy my car back the same day-- which literally cuts down on SO much hassle for me. I turned in my car yesterday, and I looked at my Acura account today and it ALREADY reflects the payoff. So amazing. And it was by far the most entertaining lease experience I've had. He shares amazing diet secrets and amazing life stories. I learned a ton about financing from him. And he was so kind and polite despite me literally occupying his office for two days and asking dumb questions about how car dealers work (I'm eternally curious, what can I say?) If any hedge funds need a guy who is sharp and quick with numbers, this is your guy. Also great things to say about Garrett Dieb, Chris, Sam Arroyo, Lori, and Kenny--ESPECIALLY KENNY--worked so hard for my business, were unfailingly polite, and made me feel like a VIP. Finally, their vending machine has Famous Amos cookies. Enough said. My backstory: I have leased four Acuras and was ready for a change, plus Acura South Coast and Tustin Acura were not negotiating at all despite being a repeat customer- which is hard as I have a limited salary due to changed job circumstances. So first I went to Tuttle Click jeep, who are total clowns. I have never posted a bad review (or any review really) in my life so I feel a little bad for doing this. But it is such a huge difference between the dealerships that I feel compelled to let people know. For three months I negotiated with these clowns. I would rush after a 30 hour shift to go to Tuttle after they would quote me a great price over the phone--only to get there and be quoted a different price, on a car with totally different options. This happened literally five or six times (I have no idea why I kept going back; hope I guess). And for the price and down they wanted to give me on a Laredo, I got a luxury package Jeep Grand Cherokee limited at Orange Coast. The Tuttle Showroom might be a little nicer but dude, not by a lot, and it definitey doesn't make up for their awful service--GO TO ORANGE COAST!!!

Purchased a new jeep wrangler

Sam treated me excellent I'm very excited to show off my new jeep

Jeep purchase

Sam did an excellent job of explaining the technical features of the Cherokee.

Leased a new Jeep Grand Cherokee

Sam reviewed the features and technology and answered all of my questions. He did an excellent job.

Good experience

Mike made the experience easy, and Jason too. Everyone treated us very nicely. They were caring, professional, and eager to make us happy. I told Mike I would come back when I'm in the market again.

Great service AAA+ dealer

Customer education was super with Sam best great asset to OC Dodge

Purchase

Sam garret and Brock were very helpful!! The process took awhile but overall it was a good experience.

Michael Setteringtons is a boss.

Michael made buying a new Jeep Patriot easy. He wasn't pushy, but helpful, informative and pleasant. He even matched the price of another dealership! I drove off the lot a happy dude.

Jeep Grand Cherokee Limited Purchase.

Great dealor, really went the extra mile to get my car the day that i needed it. I will be seeing them again soon for the Dodge Ram 1500 Diesel.

Howard Whitmore is a ROCKSTAR!!!

Oh my gosh... I have bought many, many cars in my lifetime but this was the most fun, the best value and by far the BEST CUSTOMER SERVICE. Howard Whitmore took my phone call regarding an internet ad I saw on a Jeep Grand Cherokee Overland. I had one waiting to be shipped from Wisconsin. That is how much research I did before pulling the trigger. I live in the San Jose CA area and know from experience that buying a car sight unseen is possible if done correctly AND often you can save thousands of dollars as I did here even after paying shipping. Orange Coast had the car I wanted and worked with me on price and extended warranty so that everyone won... including the dealership and the saleperson making some money. Everyone can win if everyone is committed to the same end experience. We got a great car and Orange Coast made some money. How much I don't know.. but they deserve every penny. I was trying to decide who was going to ship it to us when Howard said.. when are you flying in? It is Memorial weekend and flights were busy, rates were high and I hemmed and hawed and he said; "Do you want me to bring it to you tonight"? ARE YOU KIDDIN' ME? What did you just say? How much is that going to cost me? Flights were going to be $500 plus the 6 hour drive and the gas to get home. At the end of the day I paid $575 for delivery and Billy (the driver) brought with him the financing papers for us to sign. It was the simplest, easiest, most fun we have ever had buying a car. When Billy drove up with our new car on the trailer it was awesome. Of course we had to video the arrival and put it on facebook. Laurie in finance was fantastic. No pressure, just good old fashioned service and professionalism. Howard, Laurie and Billy ROCK! There was never any hard core sales. No tricks. No pressure. Just GREAT pricing AND GREAT service and a playful bantering the entire time. It was fantastic. By the way our car is awesome. Nicest car I have ever bought. So don't go down the street to buy a car.. CALL HOWARD! LOVE THESE GUYS!!! XOXOX

Purchased a 2011 Fusion, SEL

Arif Sharif was efficient and helpful, as was Finance Jason....both much appreiciated. All cars should sell with second key AND maintenance manual. And, please turn on A/C

Happy with my new RAM 2500 purchase

Purchased a used "off-brand" vehicle from this dealer back in 2010 and was treated as if I bought their top off the line vehicle. The service was great. Full tank of gas and fresh detailing (even though I bought used). Afterward, someone called me after a week to see if I was happy with my purchase. They provided first service oil change at no charge (even though it was used). Fast forward to now, I was interested in the new Ram 2500 and test drove one at a local dealership. The truck is great and well ahead of the competition (interior-wise). Started to research numbers and the local dealer was pretty good. I also looked online because I was interested in a lift and tire package to be included in the purchase. I remembered how well OC Chrysler Jeep treated me when I bought "used" so I inquired with them about my interest. Chris Ramsey responded to my email promptly. Long story short, Chris was awesome and when Chris was off, Keith stepped in to answer questions promptly. We worked out an amazing deal that allowed me to hand pick everything I wanted after-market. The customer service and dedication is what made me decide to drive over an hour away to buy from OC Chrysler Jeep. I would recommend them to anyone looking to buy...new or used.

Good service

Good service with helping me find a car I wanted from Cole, finance took two hours because of the wait ahead, keys got locked in car by an employee just before I was leaving and had to wait another half hour to have a person have a tow person unlock it, in which they compensated with extra gas.

Bought new 2014 grand Cherokee

Great customer service from Aldo , Sam and EZ . Paperwork was processed in a short time. Overall it was a great experience and I'm glad to be a part of the OC auto family. Will highly recommend to family and friends.

Purchase new car

Aldo the salesman was very helpful. Sam did a great job of showing me the car features after the purchase. Great job all.

Adequate Service and Sales Support

We drove in, parked, walked into the showroom looked around and had to go up to someone behind a desk to ask for help. The salesperson was sitting behind his desk. Salesperson was fairly new having been at the Dealer 1 mo. and did not know the vehicle or features. We walked back to the onsite inventory and labored to find a Grand Cherokee Overland that we were looking for. Salesman did not know the difference in features between Limited and Overland models. Everybody is new at some point but I think the product salesperson's knowledge of the Grand Cherokee and features should be higher. The person who delivered the car to us a purchase walked through the features nicely and concisely. Maybe the sales staff should get product training from the Delivery staff? The salesperson performed well in the followup and did find the car in another lot that we were looking for. Salesperson did set the appointment and had the car at the dealership that we ended up buying. Salesperson should take breath mints and cologne after going for a smoke. Salesperson should not represent available features unless certain that those features are available.

Purchase a new truck

Easiest most honest truck buying experience I have had ever! Best information about the truck and all that it can preform!

Purchased new Cherokee

Sam did a great job showing us the vehicle options.

Bought a new challenger

I have been through the car buying process many times and I have never experienced such an easy transaction! Mike,Sam and Jason made the process painless and pleasurable! I drove 5 hrs to do my deal at Orange Coast Dodge and would do it again in a minute. This is the place you should buy your new car.

Top notch all the way.

This was my first NEW car purchasing experience. My credit was decent, but not great, etc. I had my mind set on a payment I could do, and they were able to work it out. I wasn't pressured on ANYTHING and everyone was VERY nice, professional and helpful. I've been so happy with my purchase and will certainly recommend people to hit up Orange Coast if they need a new ride. Garrett was absolutely fantastic and really did his best for me - I'll always appreciate all the help he was!

Purchased jeep

Sam did a great job explaining all the features and was very friendly. Farris, Chris and Ken treated me fair and worked with me.

Purchased a used car

Mike did a great job and was very helpful. Answered all my questions. All other employees were also very helpful and courteous.

Great Service

Very satisfied. Seamless process. Howard made the deal happen and got me the best pricing and financing. Would do business again.

Leased Grand Cherokee

Sam and Aldo were top notch. I went to three dealerships and was treated with the most respect here.

Bought Grand Cherokee

I purchased a used vehicle and after the transaction was done, the dealership brought out a rep to teach me everything about the car. The rep was named Samuel who connected my phone n showed me all of the intricacies of the vehicle. It was such great service from Samuel that I was amazed by the details he went thru.... Thanks soooo much Sam! You made my experience at this dealership the final touch of wonderful service. Highly recommending them to others because of u.

bad customer service,,lot of lies

no very happy with sales person and finance guy...they change the rate,,car wash very bad,,,stikers on the windos not removed,, they try to sell a lot of things ,,warranty,insurance ,alarm,,etc.

Orange Coast Prius C

I love Sam! He was knowledgable, friendly, upbeat, patient and kind. Excellent employee all around and I will def ask for him when I return for my oil changes and car washes. He's awesome!

Purchased a new jeep

The whole process was great. Sam explained all the features. And Garrett treated me well

Review how to use new car options

EZ Lopez did a great job showing & selling us a new 2014 30anniversary sxt edition dodge caravan. I hate buying new cars & typically do not like dealing with salesmen but EZ is definitely the exception. Sam did a great job teaching my wife & I how to use the options in our new car, he was patient and knowledgeable.

Lease new jeep

Excellent service! Howard and Sam were very helpful and professional. Would definitely recommend!

Great service

Salesman do a good job and they explain every thing very clear. Finance is very good, they don't push to sales. We have a good experience. We will go back if we need another truck

Orange Cost Chrysler Jeep

Purchased a 2014 Ram 1500 from Logan Sakamotos at Orange Coast Chrysler Ram. Logan was superb! If you are interested in buying a truck without all the juvenile drama of the back and forth pricing, then Logan is the guy to see. He is straightforward and doesn't play games. I highly recommend Logan as the guy to see at this dealer!!

Great and fast service

Great help easy to buy no rush time Nice i feel welcome i like the care, the people very nice and the more import i buy the car what i want

We LOVE Orange Coast Dodge!!!!!

We drove all the way from Calabasas to Costa Mesa because we loved how straight forward and just plain awesome these guys were (Chris, Kenny, DJ, Mike). We bought a 2014 Charger and couldn't be happier. Literally. We are as happy as a person can be :) Decided that when the car needs routine service I will drive it all the way down there just so I can be sure it's taken care of right. Go see them. Trust me. I get nervous around most car sales places because of the attitude of the people that work there, how they hover, ask too many questions, etc...these guys are just all good people who follow through on what they promise. Best car buying experience ever.

Purchased vehicle

Sam was excellent- very informative, polite and highly knowledgable on all systems. We feel confident driving away in our new grand Cherokee. Aldo was also an awesome salesman- our overall experience was easy and excellent- we will be back.

Great Experience

Superb sales service--Michael is great to deal with, hassle free, got the exact car and payment that I wanted. Couldn't ask for more!!!! Best dealership and sales experience ever!

Bought Cherokee

Garrett Dieb did an outstanding job. He was extremely easy to deal with and up front. I was thoroughly pleased working with him. Bought the new Cherokee Limited. It's great.

Amazing Service!!! The Best!!

I was stunned at how amazing their service was, with the whole buying process and even after the buying process. Garret Dieb really helped us through and explained it all. He got us an amazing deal and just overall had outstanding customer service. We are now part of the Orange Coast Family with purchasing our new 2014 Dodge Challenger, and will definitely be coming back in the future for another. The service they have really made us feel welcomed and like they care. They definitely created a relationship with us and I would recommend this dealer to anybody!!! If your looking for a new car in the area definitely stop by, it will be worth it! By the way I absolutely LOVE my new car!!!

Purchased a jeep

Really appreciate the teams support. Made the buying experience as near painless as possible thanks for showing the car Sam.

They Keep Their Word !

Chris Ramsey and his sales manager Danny go above and beyond close a sale, and they offer some of the best prices.

Got a new wrangler

Sam was very helpful. He showed me how my car works from the inside out. He paired my phone to the car with easy and articulate instructions. Sam was patient and helpful when answering all my questions.

Training on new vehicle

Sam did a great job telling me and demonstrating all the functions of my new car

My buying experience

Everyone at the dealership was extremely helpful. Garrett made the buying experience a breeze. He was straight forward and was ready to help at all times. Jenni helped me with the financing and made it a pleasurable experience unlike other dealers I have dealt with. When I was ready to take May new van off the lot, Sam helped me figure out all the bells and whistles on my new vehicle. He made it easy to understand what every button on the van does. This dealership is the best and I couldn't think of shopping anywhere else in the future.

amazing experience

I had the smoothest experience dealing with Arif at this dealership. I couldn't imagine a process going more flawless. Even with my credit being as horrible as it is, they made it work simply by putting in an unbelievable amount of effort. I am very pleased.

Review

Overall Sam was knowledgable and charismatic. He knows the specifications and features of the vehicle very well

Easy and friendly

Garrett and Sam were great, the price was good and the service was fast and very friendly

Easy transaction

I just leased a new Dodge Charger from OC on Saturday. I spoke with Keith on the phone about what I was trying to do on a 1 year lease. He had Kenny call me the next day. We discussed terms, and I agreed to come by. When I arrived, Cole showed me the car, and it was actually better than I expected. Lori in finance drew up the paperwork and the numbers were EXACTLY as Kenny presented them to me. No surprises, no pressure to buy this extra or that. No stress. Sam showed me the features on the car and put in the window sticker. Everyone was very courteous. Everyone made me feel at ease. I felt like everyone was trying to help me, not take advantage.... This is the 2nd car I have purchased from Orange Coast. The first was a Durango in 2011. It was a good experience then also. These people are doing a good job.

Great Service

Willie Lopez and Sam made buying a new car a great experience! Willie worked with my budget and made it possible. Great customer service!

Late information

I love the car I bought. However, I wasn't told that there was only one key and that I had to get the other one made myself until we signed the papers. There was also no manual. Nobody showed me the features on the car. But Arif was friendly and not pushy.

Got the best deal

Got the great deal. And very good experience . Thank you.

Great place to buy a car!

This is my second vehicle that I bought here. Both times the experience has been great. They take very good care of you here. The sales person "EZ" who helped me purchase a Ram 2500 was great, no high pressure tactics and he took great care of my through the whole process. When it comes time for my next car this is where I am going.

Great service all around

I recently purchased a Dodge Challenger from Orange Coast Dodge. When I searched their inventory for cars I was immediately contacted by someone from the dealership who assisted me with scheduling an appointment. Arriving at the dealership I was immediately greeted by Garrett Dieb from who I could not have gotten a better service. He was there throughout the process and got me in the car I wanted at the best possible financing deal. I could not be any happier with the service and the car and I would without hesitation recommend Orange Coast Dodge/Chrysler/Jeep to anybody.

Amazing Service, Knowledgable Staff, Easy Process

Logan and Sam were fantastic! Took great care of me, explained everything. The process was so easy! They had the inventory of the Town & Country I wanted. For any Jeep, Chrysler, Dodge or Ram, you must go to Orange Coast Chrysler, Jeep, Dodge & Ram!!!

Great all around for car buying

Arif Sharif was my sales person and he was great. Very knowledgable and friendly made everything go smooth and fast. This facility had a lot of vehicles to choose from and very easy to find.

Purchased a 2012 Town & Country

Thank you Logan For helping me find what I was looking for! Thank you Sam for sharing your knowledge with us about our van! Thank Jason in finance for walking us through the process with ease! We had a great experience. A special thank you to Jon Gray! I'm so happy that my entire family can finally fit in one car now!

Dealer review

Cole was efficient and got me exactly what I wanted but I don't appreciate feeling judged for my buy. Sam was extremely helpful and made the whole process easier.

New 300SRT

I appreciated the straight forward way that the salesman and and sales Manager handled my inquires and negotiations for this car. I got a great price on an amazing ride and give them high marks for a balanced approach to selling me this car. I would recommend them if you are in the market for anything from Chrysler, especiall the high performance SRT brand!

Purchase new jeep cherokee

Sam and Logan are fantastic. Very friendly and knowledgable.

great experience

I had the pleasure of having Faris help me through my first car buying experience. He was wonderful and helped me with any questions I had. Also had Sam show me how to work all the features on the car and was very thorough. I would definitely recommend this place to all my friends who want to buy a car.

Orange coast Chrysler amazing experience

Logan made our buying process quick and easy without to much back and forth, DJ died a grate job of showing us the features on the car and how to operate it perfectly!

Purchased a new dodge journey

Sam was very helpful in explaining all the features. Second purchase in this dealership.

Impatient Customer

Been waiting in the lobby for 15 minutes and have not be greeted or recognized by anyone here....I'm still waiting...terrible customer service so far...1:17pm on April 5 2014

Purchased new 2014 Dodge Dart

Really enjoyed my buying experience at OC Dodge. My Salesperson Michael was excellent. Sam our product technician did a great job showing me all of the great feature of my new car. Will recommend both of them highly

Great Salesperson

Doug did a great job and was very honest. He made the transaction work.

Bought my jeep And I love it

Sam and Arif helped me with everything. Thanks guys. Will refer my friends.

Excellent

David Palmer was excellent and so was the whole experience at Orange Coast. No beating around the bush just trying to find the car you are looking for and making it happen. I will recommend Orange Coast without hesitation.

Bought a new car!!!

Garrett did everything to make this a great buying experience and Sam was great at showing us the features of the car! I'd recommend their team to anyone in a heartbeat.

Sam was thorough and awesome. Aldo too!

Easiest and most pleasant purchase ever! Sam and Aldo are really professional and thorough...thanks guys!

We bought a new dodge charger

Sam EZ and Garrett helped us. Showed us many choices and gave us straight details on the car. No candy coating.

Love our new Jeep!

We were referred to Garrett by a friend and he was great to work with. He found us the exact car we were looking for and we are very happy with it. Sam also did a great job of showing us all the features in our new car.

Very good customer service.

Cole is easy to with. Customer sensitive. Very friendly and quick. And knowledgable Sam was excellent on setting up our vehicle. Quick decisive and thorough also when something went wrong he stuck with it and reprogrammed until lit was right.

Grand Cherokee

Doug was very helpful. He was courteous and walked us thru the process. I would recommend my friends to him

Jeep Purchase

Sam and David provided great service. I would recommend to anyone looking for a new Jeep.

Buying a Jeep Compass

Thanks to Sam and EZ, we had a very enjoyable experience buying our new car. These people actually gave us a chance to breathe while we were browsing the cars. They weren't aggressive or pushy. Probably one of the best dealerships I have been to.

Love my new Jeep!!

Garrett and Sam were great and made the entire car buying process painless. We were very happy we came here and the level of customer service that was offered was perfect.

Car details /great service

Came in 3/29 did not have to wait to get my car washed. Sam & Willie helped me during my visit. They were very polite and demonstrated great customer service. Sam was able to answer all my questions about my car and had a great attitude during the process. It's my first visit back since purchasing my car and it went great. Thank you!

New jeep black wrangler

Sam was very thorough showing me all of the features. Very knowledgeable and friendly.

Bought a CPO car

Good customer service. Good selection of vehicles. Sam was extremely helpful!! Garrett tried his best to get me to the price I wanted to be at. They got me out of the dealership in a timely manner. Thanks guys!

Bought my new jeep Cherokee

Sam and Richard were awesome! They helped me purchase and get more familiar with my new jeep Cherokee(:

Came in and bought my new jeep

EZ my salesman and Sam our product specialist helped me. We came from garden groove. The buying process was simple.

Bought a jeep grand cherokee

Chris and Sam were both great the buying process went very smoothly I recommend these people for anyone

Excellent, Fast Service

After getting the run around at another dealer, I found the car I was looking for at Orange Coast and I couldn't be happier. I was given excellent service by Michael Setterington in their Internet Sales department. I had no hassles, and no pressure. Would highly recommend this dealership and Mike to anyone.

Purchased a car. And had a great experience, super

Sam and Garrett are great and easy to deal with, I highly recommend this dealership. Sam was awesome helping me figure out all the cool stuff my new car does.

ok service

I felt rushed. I noticed that my husband was making the purchase and once they had our vehicle registration and keys they would not give them back. We traded in our old vehicle after negotiations they brought down the payment to what my husband asked. I love my truck I understand there job is to sell at one point I was ready to walk out. My husband has lots of patience.

Purchased my new dodge challenger rt

Aldo and Sam treated me excellent my experience was very comfortable enjoyable and no pressure.

Bought my new ram truck

Garrett and Sam treated us very well. I will refer all my friends. Thanks guys

Just purchased my new dodge ram

Cole and Sam treated us very well. My experience was excellent. Process was smooth.

Purchased my new jeep grand cherokee

Logan and Sam helped me all the way. No pressure and no hassle Lori my finance agent was great too.

I love my new Chrysler town and country

Arif and Sam were very professional. No pressure at all.

Purchased my used patriot

Willy and Sam were great. Good service from start to finish. Thanks guys.

Not the best experience

If you want to over-pay for a vehicle, this dealership is for you. Maybe, it was my salesman Chris Ramsey or his manager, Kenny Smirz, but neither of them were willing to negotiate the price of a 2014 Jeep Wrangler Unlimited; especially, when they already have your $5,000 deposit in their pocket. For example, after I explained to Chris that the Wrangler they're trying to sell me has been offered to me by another dealer for $2,000 less, Chris nor Manager Kenny did not seem to care. In Chris Ramsey's defense, it seemed as if he was just the puppet for his manager because Chris could not explain logically his rationale nor did did he show that he had any authority to negotiate. I felt that I had wasted 8 hours of my time at their dealership, so I demanded a refund of my deposit, went to the other Jeep dealer and purchased a 2014 Wrangler Unlimited for a great price. At Orange Coast Jeep in Costa Mesa, Ca, "How can I earn your business," is just a slogan. With service like that, they may be out of business, soon.

Great service! Thanks so much.

I purchased my 2012 Acura RDX from Isaias Lopez. I found the buying experience too be an easy going experience. Isaias was very professional and just seemed to be a likeable guy. He answered my questions thoroughly regarding this car and made the transition to financing the car seamless. Thank you for your help.

Purchased my new dodge Durango rt

Doug and Sam treated us very well. No pressure at all. Thanks guys.

Great selection, great follow-up

We were looking for a used mini-van (my family has grown a lot in the last 9 years) and we drove the 30 minutes out of the way to go to this dealership because of their selection. We were impressed when we found that there was more than 6 vans we could choose from that were in the price range and feature selection we wanted. We had a hard time finding 1 or 2 in the other dealerships we had looked at. We did not plan on purchasing the vehicle at the time but were able to come to an agreement that gave us enough incentive. The purchasing process was without much difficulty, excluding a little wait for the finance team. When we identified two things after we purchased the vehicle that were small but annoying we were able to schedule a time to come back to the dealership and they took care of them for us. We have received good follow-up from the dealership since the purchase and I feel like they are really interested in keeping my business in the future.

Excellent

David p and sales department all professional and efficient . Also the service department "Jeff" is fantastic Thanks orange. Coast

Incredible Service

I dealt with Arif and Gary, and they were unbelievable. I went in to do a test drive for a 2011 Hyundai Sonata and absolutely Loved the car, but the gentlemen that helped me were of the highest quality. Never pushy and always real and honest. If you are in the market for Any car, please see these two gentlemen as they will treat you the way a large purchase item demands: with respect. I wasn't able to purchase the car in the end as we couldn't land on a price that I could manage, but it was not for lack of trying. Arif went to bat for me and we just couldn't land it. Hopefully I will be able to buy with Orange Coast one day. Jon Gray, keep these guys as long as you can. They are the very best.

Purchased my new challenger rt.

I want to thank Jennifer Harner for her diligent follow up in emailing me the price of the vehicle and providing great values! If it was not for Jennifer I would not be here! Then Chris Ramsey for his expertise and easy going salesmanship and intelligently answering my questions! He also closed the deal! Then the enthusiasm of Sam Arroyo in educating me and learning the Dodge challenger details! I would come back again! The team work is great here! Thanks Leon Alexander

Bought my grand caravan.

Sam garret treated us very well. My experience was awesome.

Purchased my Nissan here. I love it.

Garry Howard and Sam were excellent the buying process was simple.

Purchased my new scion iq

Cole really worked hard to get us the price that we wanted. Sam also took his time to go over the car. Thanks for the great service.

Purchased my jeep Sahara.

Arif Sam and Howard helped me with my purchase. Thanks guys.

I purchased my car here, extremely happy

Really appreciated they're service. Willie and sam did an excellent job in assisting me with my vehicle. Leaving more than happy. Recommend this dealer and them to anyone

Great experience

Great experience with Logan and Sam making the buying process as pain free as possible. Did the deal by phone, got the car and got out. Kept their promises. Can't ask for more than that.

Bought my used challenger and I love it

Arif, Sam, and Garry treated me excellent. The process took a while but it was worth it.

Orange Coast Chrysler

Best place to buy a car!!! Amazing salesmen, Garrett helped me out so much! To showed me how to use everything on the car and more! Recommend them to the moon and back!!!

Purchased a used Acura rdx pain free

EZ and Sam treated me excellent. My buying process was pain free.

Purchased 2014 wrangler unlimited

Doug was very hands on and really went the extra mile to help us out

Purchased my new dodge Durango

Willy and Sam treated us awesome,! My experience was amazing. Very professional down to earth

Bought my used dodge Durango

Gary and Sam treated me great. The service was also great.

I purchased my new dodge ram truck

Cole, and Sam treated me great. My experience went very well. I'm a repeat customer.

Great service. Buy your next car here.

Purchased my new ram truck from Logan. Sam showed me all the cool features. Overall a great experience.

Purchased my used jeep here. Good service

Sam and Howard were excellent. Took awhile but it went very smoothly

Purchased my new dodge charger. Very simple

Logan, Sam, and Jason treated us very well. Good service and very professional

I bought my used silverado and I love it

Sam and will were very helpful and polite I will refer a lot of my friends

I bought my used Chevy equinox here.

My experience was good. EZ and Sam helped me and treated me well.

Bought my new ram truck and I love it

Chris Sam wille were great. My experience was excellent. Took 3 hours but it was worth it.

I bought my new dodge dart

Sam, willy and Jason were all excellent workers. First time buying a car and I felt happy at the end

Had a good time no pressure

Howard keith and sam were great. I bought my used mazda for my son. The finance agent was also great. overall great experience

SERVICE VISIT

ALWAYS A SMOOTH VISIT IN SERVICE . DAVE IS AN ASSET TO THE DEPT

great service experience

service made simple . my service advisor was great . dropped my car of before going out of town . it was ready and washed waiting from me when I got back . great job

Nice people and great customer service

I bought my used grand Cherokee and everything went very smoothly. Thanks Chris and Sam for all your help

I bought my 2013 ford f150 and I love it.

Sam, Kenny, Arif were very friendly helpful and polite. I had a great experience

New car sales

Great service from Sam garret and Danny fully satisfied and I would definitely recommend orange coast to a friend

Doug did a awesome job...thanks for the help!!!

Had a great experience.really enjoyed my time would recommend to a friend. Thanks for the help

Excellent car buying experience

The experience of buying a new Ram truck at the dealership was the best car buying experience I have had. Specifically Gary and Sam both were professional, knowledgeable, and did not pressure me. This was very much appreciated and I will refer anyone I know to both of them.

Had a very positive experience. Will come back

Gary, Sam, Howard, and Julie were awesome took great care of me and my husband. When we decide to purchase another we will come here.

Great service. Bought my used 2013 charger

Sam & Tess treated me great. Did not pressure us at all. Buy your next vehicle here.

Certified used experience

I have been in the market to replace my F150 and had been shopping for a couple months. I have had other dealers insult me with low ball trade offers and switching prices. My experience with most dealers is very low. Orange Coast Chrysler and the internet manager Logan Sakamoto were excellent in there efforts to find and offer several different vehicles until they found one that was a perfect match. Their efforts to work an equitable trade value and make this deal happen without the usual sales hype were very much appreciated. The finance department was as good as the sales department in their knowledge and efficiency. I would recommend them to others who are looking for a Chrysler product. Well done.

Excellent service. Got my brand new 2013 Ram 1500!

I purchased a ram 1500 . I was graciously attended by Chris and Sam. Both young men were very courteous and would highly recommend them to friends and family

Good experience buying new car. Great staff!!!!!!!

I am very happy with how Chris and Sam helped me find and purchase my hard to find manual transmission Wrangler. Thanks guys for an actually pleasant dealer experience.

Bought my car here great experience awesome people

Logan and Sam at OC Auto in Costa Mesa are great to work with. Very helpful. I did not feel I was being taken advantage of. I would buy from them again. A+.

2008 honda accord

Sam and David were wonderful. Good experience, I'd recommend my family.

Mini caravan 2014

A wonder car dealer Me and my wife went thru this car deal only 2hrs It is very good to buy the with true car.com price Chris and Sam is very friendly and helpfull

Great buying experience

No pressure and very friendly staff. I would come back again. Thanks Sam and thank you chris

Good place to buy a car , there honest