Open Road Acura of East Brunswick

Great Experience

Overall this was probably the most satisfying sales process I've had buying a car . Salesperson was totally knowledgeable about the vehicle and he made the whole transaction very easy.

Raymond Lee was excellent!

Raymond Lee was very patient and very helpful in my experience with Acura. He was also very knowledgably. I would recommend him highly in purchasing your next vehicle!

Want first class service? Look for Raymond Lee

Our Sales Consultant, Raymond Lee made our car-buying a pleasurable experience. He was extremely patient with my wife and I. He was very knowledgeable about the vehicle I wanted and answered all our questions. He followed up the next day with a phone call to make sure everything was okay. Overall it was a great buying experience. I definitely will recommend Raymond to all my friends and family.

Open Road Acura

The car condition was as advertised. Dealership was very helpful through the sales process.

Need a car? Look for Raymond Lee

Raymond has done an excellent job for us to replace my wife old SUV. Within a few hours we drove our 2017 RDX home. "Happy wife, happy life!!!" Raymond, thank you. Keep up your good work and see you soon for MY car =) !!!

SCAM DEALERSHIP

The worst car experience with salesman Michael Young I wasted 2 days 3/4 hours each day; Was quoted a price, signed a contract, paid my cash deposit, declared my trade and did my registration/insurance, also picked car interior/exterior had it cleaned. And was told i was given the wrong price via text message! Now I have receipts and no car! ****DO NOT TRUST THIS DEALERSHIP*****

great dealer!! love my 09 TL

Bought this used 09 TL tech package in basque red and love it. However I'm thinking of trading it in for a new tlx. I'll miss my TL when that day comes

Recommended tire change service when it was not necessary

I serviced my car at this dealer three or four times after I got it. Their facility is really nice, they are all very friendly and polite and professional. My last service there was one of those milestone service which involved a few more things like tire rotation and transmission fluid and cabin filters. After the service was done, they said that I would probably need new tires on my next visit since three of my tire tread had gone down to 4/32. As a result they they said that did not do a tire rotation. I said fine, however I felt a little puzzled since the tires looked OK to me, and when did the penny test, It seemed like there was a substantial tread left. I drove the car for another five thousand miles before the 'B1' service indicator came on and I needed to take the car in for service again. This time I decided to take the car to Park Avenue Acura. The B1 service indicator too involved a tire rotation. After I got the car serviced and the the service advisor spoke to me and said everything was fine with the car. They had done the tire rotation as part of the B1 package. According to to their their evaluation sheet which was more detailed, the wheels with the lowest treads had a measurement 5/32. This was after driving 5000 extra miles! It was a real let down to realize that and I won't be taking my car there from now on

Don't waste your time!

I'm not one to write negative reviews, but my latest experiences with this dealership have prompted me to do so. I am going on my fourth lease with Acura. My first two MDX's were leased through Open Road of East Brunswick. Unfortunately, the sales person I always worked with is no longer there, and I have not been able to find anyone worth dealing with since. This dealership is conveniently located for me, so I have tried multiple times to close a deal with them the past two leases. Every time I left feeling like they wasted a lot my time! They were unfriendly, intimidating, and laughed at me when I tried to negotiate. They told me they could beat any price, but did not even come close to the offer I was given at another dealership. They continued to promise me that the offer I was given would fall through at signing, because it wasn't possible. Then they were pressuring me to sign with them that day, and we're very rude once I decided to walk. I am so happy I did! Not only did the dealership I am with now honor the offer given over the phone, but they also showed me how easy and painless shopping for a car can be. Open Road of East Brunswick clearly does not want me as loyal customer!

Loving my new Lease

It took about a month, but we finally got in to see Anthony and get another new Lease. The transaction was quick and painless. We would go back again.... in three years!!!

3rd time is the charm

This was our Third Acura I knew that Anthony and Steve would be able to get us the best pricing; and they did. We traded our current MDX for a brand new, fully loaded one. I could not be happier with the process and pricing. Thank you again for getting us exactly what we were looking for.

Got me out of a sticky situation

I was very happy with the service I received at Open Road. I worked with Steve who introduced me to Anthony. We were deep in an ILX and needed to get out. I was way over on the mileage. They were able to help me into a new lease and take care of my previous Acura. I will strongly recommend anyone to go them for their next Acura Lease. Thank you again.

Back again

This is my fourth Acura and I could not be happier. Anthony and Steve were as helpful as always. Thank you again for another fantastic experience.

Thanks!

Other dealerships put a lot of pressure on me to buy a car. Thanks to Tiffany and Steve the sales manager, it was so easy. They even delivered the car to my house in Edison,Nj and took my leased 2013 Acura TL back! I love my new 2016 Acura TLX!

I love Acura's always have and always will!

I love Acura's! I have always wanted one every since my ex boyfriends Dad had one. When I graduated college I knew I was buying my self an Acura. My parents and I called made an appointment with Tiffany who was nothing but helpful, to come in a test drive a few vehicle because I was unsure of what I wanted. Mike C, the General Sales Manager helped me through out the buying process and made it easy for me to be so happy with my monthly payments and my Acura TLX, my parents also got one!

Good pricing!

I was working a deal with a local dealership near me in South Jersey; Cape May area, which is about two hours from the dealership. I saw a 2014 Acura ILX on Open Road Acura of East Brunswick that caught my eye I had put in a lead and within minutes I got a call from Tiffany. I spoke with her on Monday and she told me the car was still available I could not come in until Saturday. Tiffany followed up with me everyday to give me a update on the ILX and to make sure it was still there before I drove all the way to Central Jersey. Thanks for you help Tiffany!

Great help!

You do not see many women in sales at a car dealership, so sometimes I hate going in without my husband. But, when I went on Open Road Acura of East Brunswick website and saw that Tiffany was a Customer Care Manager and someone who I can talk to; made me feel at ease. Tiffany was such a great help through out my car buying experience; thank you Tiffany!

Great help!

It is nice when you can be helped with no questions asked. I had called into the dealership and wanted to know if a car was still available.. I had spoken with Tiffany and she had informed me that the vehicle has a deposit on it but if it falls through she would like me know. I never thought I would hear from her again, but the next day my phone rang and it was Tiffany, and she let me know the deal fell there. I went to the dealership that day and got treated amazing. Even the used car manager Mike Clites came around and spoke with me. I will always do busy with this dealership! Thanks again! I am loving my CPO 2015 Acura TLX; Black Cooper Pearl with Parchment!

Great Dealership! Highly Recommend Raymond Lee!!!

I purchased my new TLX from Open Road Acura. Raymond Lee was my Sales Person and he was very helpful and a pleasure to work with. I usually hate going into car dealerships but Raymond made it stress free. Not once did I felt pressured into purchasing like many other dealerships do. I traveled from North Jersey but it was well worth the trip. Our Sales Manager, Steve Flaster was wonderful and made the transaction smooth and easy. I recommend Raymond, Steve and Open Road Acura to anyone who is looking to purchase a new or preowned car. You will not be disappointed.

Keep coming back

I purchased from Anthony at Open Road before and had a fantastic experience. This time around was no different. Anthony made the transaction smooth and easy for everyone involved. I will make sure to come back in 3 years for my next lease.

Fantastic Experience! Raymond was Great!

I bought my first Acura from Open Road Acura of East Brunswick and had a great experience. Raymond Lee was my Sales Consultant. He was very knowledgeable and answered all my questions. The Sales Manager, Mike Colavito, was a great help and made the process as smooth as possible. I usually hate car shopping but Raymond and Mike made my purchase hassle free. One of the best experiences I had at a dealership. I highly recommend Open Road Acura and Raymond Lee. You will not be disappointed.

Following up

I put in an internet lead a little while and I planned on coming in just got a little crazy with the snow storm and with a couple work meetings. Tiffany helped me and stayed in touch with me and even though I canceled so many times she was always polite and nice to me and I finally found a good day to come in. Thank you Tiffany for staying in touch and being so kind, and helpful.

New Staff

I went into Open Road Acura of East Brunswick I was greeted by the new General Manager Kurt. Kurt was very helpful and he pointed me over to a sales consultant who was also wonderful. When you go into dealerships you sometimes get a little nervous but not at this place! The staff at Open Road Acura of East Brunswick is wonderful!

Lawrence helped me get into the RDX!

I saw a pre owned Acura RDX and have been following it for a few days when I finally decided to give the dealership a call on it. Lawrence had answered the phone and I made an appointment with him to come in and check it out. Needless to say the car was all ready for me when I got there. We drove it, he helped me out with the Price and the financing all worked out. Within 2 hours I traded my car in and was on the Road in my new car! Very satisfied with Open Road Acura and im looking forward to doing it all over in a few years!!!

New TLX

My wife and I came in to look at a TLX. We did not plan to buy today, but Anthony and Steve gave us an up front offer that we really could not refuse. This was the smoothest experience I have had purchasing a new car in a LONG TIME!!! Thank you again for making this as easy as possible.

Fantatastic expereicne

I had a fantastic experience working with Anthony and Mike at Open Road. We came in from Philly on a pre-owned car. Even though it was late, they were ready and willing to help us. They answered all our questions and were eager to make the experience a great one. It was worth the ride from Philly. I would highly recommend them.

Love the 2016 Acura ILX

I came Saturday the last day of the month and I knew going in it would be crazy busy. I had bought a car from Barry a little while back and had a good experience with Barry when I was at the dealership. Before I went to the dealership, I was helped by Tiffany. When I was there this Saturday my girlfriend was looking for a car and Barry was busy so Tiffany saw me and came over to me and talked with me, I said I was waiting. My girlfriend and I walked the lot outside and a short while after Tiffany came outside and helped us look at cars and show us different colors and models and even though Tiffany is not a sales consultant she went above and beyond for us until Barry was freed up. We purchased a 2016 Acura ILX that day because of the customer service that was provided to us.

Amazing help!

Sometimes car dealerships are not friendly and are not helpful. When I called in to the dealership Tiffany was nothing but helpful. Even though the used car that I was shopping for was sold she went above and beyond to find me something similar to what I originally wanted. It was such a smooth process and Tiffany was very helpful. I even drove all the way from Williamsburg Brooklyn to get it because it was everything I was looking for. I am loving my pre-owed 2015 Acura TLX! Thank you again Tiffany!

Even helped when I was snowed in!

Over the weekend when I was trapped in and snowed in my house Open Road Acura of East Brunswick was helpful! I want to personally thank Tiffany and Michael Colavito for helping me out. I put in a request for a 2016 Acura ILX A-Spec and wanted some numbers. Tiffany let me know that the dealership was closed but she could help me, she took down what I wanted and told me her General Sales Manager Mike would call me and give me some information. They helped me so much I came in and picked the car up on Monday! even though we had a snowy weekend my car was cleaned and ready for me to take home! You will see me in the service department soon and back in three years for another lease! Thank you Open Road Acura of East Brunswick, Tiffany Caccavale and Michael Colavito.

Wonderful!

Wherever you go you always want to free welcomed and important, and that is what I felt here. I had leased my last three cars with Open Road Acura of East Brunswick because I love the way they deal with me. I got a call about six months before my Acura TSX lease was up by Tiffany. Tiffany and I had some great talk and she answered all my questions right away. I had also expressed to Tiffany that I was over my miles and she let me know that was know problem. Tiffany had even had her General Sales Manager call me to reassure me that it was no problem that we will take care of you. Boy where they right! I came into the dealership one night and it was such a smooth easy process. Thank you Open Road Acura of East Brunswick for another great leasing experience!

Fast Response!!!!!!!

Before coming to Open Road Acura of East Brunswick I went to my local Acura dealership. I left my local Acura dealership because they just did not care to help me and I was very annoyed. Did not have any time for me nor did they offer me a test drive. After I left that dealership I Googled Acura dealers and this store came up and it caught my eyes because of the review it has. I called the dealership and Tiffany answered the phone she was nothing but helpful. She invited me right in for a test drive and when I got to the dealership she was waiting for me as well as a Sales Consultant Ray Lee to take me out for a test drive. I will always come back and do my business with Open Road Acura of East Brunswick!

Thank you!!!!!!!!

Being a young girl car dealerships have always scared me. It felt nice when I got a call from Tiffany the Customer Care Manager being a young women herself she understood me. We set up a time for me to come in and it was nice how she how the Sales Manager Steve greet me so I knew at that point I was in good hands! Thank you Open Road Acura of East Brunswick I will come back for my 2018 Acura!

Made me feel at ease

My buying experience at Open Road Acura of East Brunswick was wonderful; from start to finish. It all started with Tiffany help before I came into the dealership to the moment I got my keys. I want to thank the pre-owned manager Mike for welcoming me and helping me out and making me feel at ease. My sales consultant Anthony was also great. It means a lot when the who team is friendly and really car for their customers.

Professional service by service Advisor Dennis Ippolito

Arrived at Open Road for servicing on my 2016 MDX (oil change) Dennis Ippolito was my advisor and explained the vehicle will be serviced promptly. A short time later Dennis approached me in the lounge area and explained the invoice and I was in my vehicle within 45 minutes of arrival. Dennis was a perfect gentlemen and very professional.

Easy and Friendly Experience

We contacted Open Road Acura interested in a 2016 RDX. within the same day we were able to meet Raymond, our salesman, learn about the car, work out all financials and leave only to return the following day to pick up our new car. The experience was smooth and hassle free. Raymond was corteuous, attentive and engaging. Very satisfied with the experience.

Thank you for a great experience

I was at the dealership today to research buying a car. When I was there they were having their Christmas party. They invited me to eat with them and I got to hear the managers and the owners speak. These people are real and they are genuine. I felft very comfortable with them and I made the decision to stop shopping and buy the car. I gave them a deposit and I get to pick up my car tomorrow. I cant wait!

Scott will change the way u think about car stores

If you were worried about dealing with a car store go see Scott. He is very helpful and easy to speak to. The people at this store are great. Not only did they help me buy a car but they have been very helpful with service as well. Go see Scott and team, you will not be disappointed!!!

Quick response!

I called the dealership to see if a pre-owned 2015 Acura TLX was still there. Tiffany Caccavale helped me out through out the whole process before I came into the dealership. She followed up with me until the day I came in and when I got there she has a sales consultant ready for me. It was a nice and easy process. Ask for Tiffany if you need help find a car!

General Manager Scott is an ace!

This guy will change the way you experience a car dealership! True gentleman. I am reccomending this dealership to anyone who wants to buy a new or used car or needs service as long as he is there!

WOW!!!!!!

I usually hate going into car dealerships, especially as a women. But, was I wrong, I was treated with the up most respect and I ended up buying a 2015 Acura TLX that day!

Great Service

I purchase a pre-owed certified Acura TL from Open Road a year and a half ago. Recently we noticed that there was a small defect with the paint on the front of the car. I stopped in one day to show them my concern and they couldn't have been more accommodating. They scheduled a time to repair the vehicle that was convenient for me. They also gave me a vehicle to use while my car was being repaired. The vehicle was delivered to me in showroom condition, they did a great job. I highly recommend Open Road, they stand by their vehicles.

great buying experience

My father was looking to purchase a new SUV since our 2003 MDX was getting a little old. But he was not sure if he can afford it. We went in to this Acura store and was greeted by our salesperson Steve Tong. He was very patient and pointed out the unique features of the new MDX. We all loved it. But it was over our budget. Steve worked out a lease that we felt comfortably and we drove the new MDX home the same day. Definitely recommended Steve Tong and Open Road Acura of East Brunswick.

Steven Tong was a great help

Went in just to look at various models. Steven Tong came up and assisted us. Showed us a few different vehicles and we ended up driving a new Acura TLX home. Wasn't expected to buy but the deal was great and was comfortable with the process. Salesperson Steven Tong was not pushy. Very informative and caring. A totally different experience that's rare in the car business. Highly recommended.

Great deal for a new car

I went to my local dealer to purchase a new Acura and they were not very helpful and did not offer me the price I could pay. I then went to Open Road and not only did they meet my price but I got to take the car home that day. I was in and out in about an hour with my new car. How great is that!

Service

Excellent service experience with Gabriel Martins, will definitely return. They were all courteous and friendly. Just had an oil change and was quick and easy. Thanks guys

sales was good and service is great!

I bought a car and they were great and very fair. And then I had an opportunity to use the service department, they were even better. Not the typical car dealer. Go there and see for yourself.

Great Car

Been buying Acura's from Open Road East Brunswick, since 1988. Love the car and very pleased with all aspects of Open Road Acura. Their sales person, Antonella was very helpful and knowledgeable. We spent about an hour deciding on which car we wanted and she put us in that car. This was such a pleasure, since I can't deal with sales pressure. Got no pressure at all from Antonella. Always had success with the cars and their service area took care of all our needs since we got our first Acura. Now we are onto our next Acura and have 2 cars from Open Road.

HIGH CLASS OPERATION

Melvin Morales is a stand up example of what a true salesperson should be. He promised me that no car was off limits and unattainable and he delivered on that promise. I am now the proud owner of a 2014 Maserati Ghibli. As far as I am concerned, not one friend or family member of mine will buy a car if not with Melvin!

GREAT EXPERIENCE AT OPEN ROAD ACURA

HAD A GREAT EXPERIENCE AT OPEN ROAD ACURA OF EAST BRUNSWICK,NJ MY SALESMAN MARK HURANT WAS VERY WELL INFORMED. HE EXPLAINED THE 2016 MDX IN A VERY DETAILED MANNER WITHOUT ANY INDICATION OF SALES PRESSURE. HE ALSO SHOWED ME ON PAPER THE DIFFERENCES IN BUYING OR LEASING MY CAR AND EXPLAINED THE ADVANTAGES AND THE DISADVANTAGES OF EACH . I WOULD HIGHLY RECOMMEND ASKING FOR MARK . IT WAS THE BEST EXPERIENCE I EVER HAD BUYING A CAR. I DON'T HATE BUYING CARS NOW!

Awesome Experience!

I had a great experience buying my new car at Open Road Acura of East Brunswick. I had the pleasure of working with Sales Consultant, Raymond Lee, who is very knowledgeable, helpful, and a pleasure to work with. I felt very comfortable from the minute I walked into the dealership to the time I drove out in my new 2016 Acura MDX. Car shopping could be very stressful but the team at Open Road Acura definitely changed my mind. Not once did I felt pressured into purchasing like many other dealerships do. The whole car-buying process went on very smooth and satisfactory. I am a happy customer of Open Road Acura of East Brunswick and will definitely recommend my friends to have a visit for their car-buying needs. I definitely recommend everyone to ask for Raymond Lee!

Wasn't expected this !

Needed to lease a car because my current one is up. Was skeptical when I walked in. But our salesperson Steven Tong was very understanding. I'm retired and living on a fixed income. Steven was able to accommodate us and we got the new 2016 MDX. It has top safety ratings and features we were looking for. And It's not even available on other brands. Definitely recommended.

Michael Young was magnificent!!!

Michael Young changed our view of what a car salesperson is!! My husband and I loathe buying cars. With only 1 week left on our lease, we had no choice but to start the search. As soon as we walked into Open Road Acura of East Brunswick, Michael Young greeted us professionally and enthusiastically. Outside of being the best dressed salesperson we've encountered, he was also the friendliest and thoughtful. He was beyond patient with us (I take a long time to pick out colors and options). Overall, it was a great experience. My husband and I highly recommend Michael Young and Open Road Acura of East Brunswick. P.S. We LOVE our new TLX AWD!!!!

OPEN ROAD ACURA OF EAST BRUNSWICK

I CURRENTLY LEASED A 2016 ILX FROM THIS DEALERSHIP AND I AM VERY PLEASED WITH MY VEHICLE AS WELL AS MY BUYING EXPERIENCE. I DEALT WITH STEVE FLASTER HE IS A MANAGER THERE AND MY SALESPERSON ANTONELLA ZUCKERMAN WAS A JOY TO DEAL WITH.THE FINANCE DEPT. WAS ALSO VERY HELPFUL WITH MY QUESTIONS.I DEALT WITH A RONALD GRAYBUSH SENIOR FINANCE AT OPEN ROAD.LOL.....

Honest !!

I was looking for a new or c.p.o mid-size suv...... So i stopped by one day after work just to take a look ... When i arrived . The sales person Amr Hashem greeted me with a nice smile and he wasn't pushy at all ... in fact he was very friendly and he didn't bother me with all sales boring questions ! But what i really couldn't believe how honest the sales person was . HIS HONESTY IS NOT NORMAL IN THIS BUSINESS ! My experience was totally unexpected and it was like a sweet dream :) .... i bought a beautiful R.D.X ....very very happy !

new car purchase

I Recently purchased a 2016 Acura MDX from OPEN ROAD ACURA of EAST BRUNSWICK I had a fantastic experience from start to finish. My salesperson was Michael Messina he was very professional and and knowledgeable and made the whole process pleasurable.

Truly a great experience

Was in the dealership looking for a CPO Acura. Met Steven Tong and he showed me a few MDX. Test drove one and worked the deal. Took it home the same day. Very honest and caring salesman. Would buy from him again.

All around BEST EXPERIENCE ever at a car dealer

I came on a Saturday in early Nov 2015 taking a look at the Acura TLX with no intention to buy. Just to look. Lawrence had been my salesperson who greeted me. He showed me the car in and out and I fell in love with it. He had me drive it and get a good feel for it. After that we came inside, worked out some numbers and got me to where I needed to be without any haggle or typical back and forth negotiation. With that said, I had no reason not to buy that same Day. Lawrence also went over the whole car with me and set my up my first oil change appt with the service department. Best and Easiest Dealership would not want to buy anywhere else!

Great car and great experience !

I went in to OpenRoad Acura and was greeted by Steven Tong - our salesperson. We test drove the TLX AWD. Came back and worked out the numbers and drove home in a Brand New TLX AWD. The whole process was smooth and not pushy. Great experience. Definitely recommended.

Great Place

Open Road Acura sold me on the 2016 Acura RDX! Very fair with negoations. Salesman Raymond Lee was polite, funny and informative when it came to all of my questions. Would definitely recommend to purchase from this dealership.

I am a happy customer!

I came to the service department in hopes of them fixing my car that the local Acura dealer could not. Not only did you fix it you found an additional issue that you fixed for free and you even washed my car for me. I will be seeing you again in the future when my car needs service again. Well done!

SMOOTH SAILING, QUICK, EASY, NO PRESSURE, BEST PRICE. A+++++

10 stars! From Scott Harvey the General Manager to Raymond Lee Sales. Magic Mike (mngr) & Ron finance. No Pressure,Best Price,Easy. Will Happily Return.

5 STARS IS HIGHEST, I GIVE THEM 10 STARS AWESOME!

There should be an exception to the 5 star rule! These guys at Open Road Acura East Brunswick, deserve 10 stars!! I recently purchased a 2016 Acura RLX Tech. Now keep in mind this is My 4th Acura so you would assume that the dealer that sold me the 1st 3 cars would hook me up. Not the case. With the help of Scott Harvey the General Manager, Raymond Lee my very knowledgeable sales consultant, Mike Colavito aka Magic Mike and Ron Graybush in finance here's exactly what happened: I'm no stranger to the Acura line up, So I walked in knowing the car I wanted,just had to decide on a color and Have Raymond explain some of the many,many features this car has. . They didn't try to do the switch-a-roo and point me towards something I wasn't looking for, or something they can make more money on etc. I was also returning a leased Acura. I explained to them the deal I was looking for and also told them I was just passing by because I had an appointment and had to be somewhere. I explained to them the deal the other Acura dealer that I purchased my other 3 Acuras from offered me (which was pretty good,but not good enough), Open Road took the best deal I received, chewed it up and spit it out. They called me back about a 1/2 hour later with a better price, and overall way better deal. These guys knew I wasn't playing around or just window shopping and they did everything and beyond, to give me the best deal and then some, and earn me as a customer. They took care of everything from there (paperwork, Lease Return, Insurance stuff, you name it they did it), I just had to come in sign a few papers and roll Away in my 2016 RLX Tech. They did everything they had to do to get me the deal I wanted. Hey! Now that I think about It I should have asked them to stand on their heads and spit nickels, I don't know if thats possible, but one thing I can assure you of Is the Open Road Crew would have tried it if I asked. If your looking for a super easy, smooth, no pressure dealership, that gets the deal you want done, go to see the guys at Open Road Acura East Brunswick. You will be Happy you did. Mike B.

love the service department

Dennis in the service department is great! He was very helpful and understanding to my needs. He should be commended for a job well done. He took his time to explain everything to me and kept me up to date during the day as to the progress of my repairs. The car was even washed when I picked it up.

Acura does it again and again!!

Love my Acura, i keep buying them because they are the best car brand. Open Road Acura of East Brunswick makes sure every time I lease my Acura with them, I am nothing but happy! Since I come all the way from Staten Island,NY I know that when I get there my experience is always top of the line. I love my Acura TLX!!!!!

Love the service

The service department is wonderful, they always have appointments when I need them, and I love when I go in the early morning and they have a coffee bar and bagels. Great way to start my day thanks Open Road Acura of East Brunswick!

Delightful Experience

The facility was beautiful and so were the people. My salesman Lawrence was great, even the General Manager, Scott came out to say hello. Love the experience. I traveled from the shore and it was worth the trip.

thank you

I went to buy a car and everyone one there was so helpful. Thank you to all the staff that helped me!

Great store

Love this store, they are all so friendly and provide great service.

They treated me great as a woman

As a woman I am always a bit concerned talking to a car dealer. Tiffany was great and helped me through the entire buying process. Tiffany set me up with Antonella and it was nice to see women employed in the showroom. After I bought the car they introduced me to the service people where I met Alicia, Denise and Jeanine. I have bought a lot of cars and this dealer made me feel so comfortable.

This store rocks!!

From sales to service everyone at this dealer does a great job. I travel from the jersey shore to do business here and its worth the ride. You WONT be disappointed.

Great from the start!

From the moment I put my request in for a 2015 Acura TLX, to the moment I left the dealership I was beyond impressed. Tiffany who is the Customer Care Manager, helped me out via email and over the phone, I made an appointment to come in to just test drive the 2015 Acura TLX, but I fell in love so I had to lease it. As soon as I walked in the dealership I was greeted by Jeff Berger who went over ever detail of the car with me. Mike Colavito( General Sales Manager) and Scott Harvey(General Manager) cares very much for their customers' and they made sure I was nothing but happy. I will come back again, and I will service my car here! Thanks Open Road Acura of East Brunswick!

Antonella Zuckerman is the best!!!!!

It has been a pleasure working with Antonella. She is knowledgeable, kind, professional, polite took the time to explain everything in detail. This is the second car I purchase with Antonella she cares about her customers. I am very happy and pleased with my purchase. Any one who is looking for a car and a great car shopping experience, I recommend Antonella Zuckerman!

Antonella Zuckerman is the BEST!!!!!!!

Words can not explain Antonella. She is the best! This is the second time I purchased a vehicle from her very knowledgeable, helpful,sweet, kind. Took her time to explain everything in detail. I am very happy with my new car. It is always a pleasure to work with Antonella. Best car shopping experience.

Very bad expirience

My sales person was Barry. Very rude and angry person. I paid for the MDX however I have been told that car is broken. Next day they fixed the car but when I check inside second row seat was very dirty. I believe that car has been in use already. Terrible experience!!!

Great experience

Looking to buy a used car after reaching 200,000 miles on my car. Found a car online and went to the dealer to look at the car in person and take a test drive. Raymond was very knowledgeable about the Nissan I was looking at and pointed out every feature. Went on the test drive and really liked how the car drove. I decided to buy the car and during the negotiation, Raymond and Tarak offered a fair price without over charging for features, fees, etc. Tarak clearly explained all the specifics about the financing and worked to get the best rate. Great overall experience with this dealer! Highly recommend!

Left Hand Does Not Know What the Right Hand is Doing

Their service team was rude and inconsiderate. I scheduled a visit to have the auto start fixed on the specific day that Open Road of East Brunswick stated the autostart company would be onsite to correct the issue. However, when my wife and child showed up to have the car serviced, they told her that, indeed, the auto start was broken and that should would have to return the following week to have it corrected. Not only is this contrary to what the representative on the phone said it is incredibly inconvenient to make a mother and her kids come back and forth from a dealership when they could have serviced the problem during the first visit.

Can't close a deal!!

Went here to lease a MDX. After about an hour and a half of pointless negotiations we finally reached a deal. Handshake and all. (Michael Young). Out of know where the "man behind the curtain" came out and fed us a line of B.S. Trying to Increase our lease price and give us less money for our trade in. So we left. (Blessing in disguise) we went to INFINITI and now have a Qx60. They gave us exactly what we first negotiated with Acura. INFINITI WOULD NOT LET US LEAVE!!!

Never trust the service department

Arrived at dealership on July 3, 2015 to have a tire repaired. Dealt with service advisor Richard Young, I was informed that the tire can not be repaired and that I must buy a new one. Upon, check out, I inspected the service invoice and the service technician wrote "the tire has been punctured due to outside influence. But is repairable. Installed tire plug. I approached the service advisor, his answer was that he gave me a $5 savings on the tire rotation.Complete fraud on the part of the dealership.

great experience

after shopping for a car for several weeks - and dealing with many high pressure / low listening sales reps we found Ray Lee at Open Road of East Brunswick. Ray was super easy to work with and hyper responsive - and the dealership was very competitive in terms of price. No games - no high pressure. A very pleasant, straight forward and fairly priced process. Would definitely do there again!!

Not very friendly

I felt like they really weren't that interested in my business. They would not negotiate more than $500 on price for a CPO even when I was able to find comparable cars in neighboring dealerships for a couple thousand less. Also, I know it's a little thing, but I think it's nice when dealerships let you take their cars out for a test drive yourself vs riding along with you. It's like going to an open house... sometimes you just want to look around, discuss with the person you are with, without the sales person following you. I ended up buying a CPO MDX that met the same specifications as one at EB for over 2k less and much friendlier customer service. I get it, they are in business to make money, but if you're like me and trying to save a little where you can, I recommend checking out other dealerships close by.

Great Service

My Husband and I purchased a new Acura. Our experience was more than we anticipated. Everyone was so helpful, especially Denise DeMarco in the customer care department. She was very helpful, polite, professional and really cared about the customer. My Husband and I will definitely be recommending ~Open Road Acura in East Brunswick N.J.

Amazing. This is my 10th purchase from this dealership.

They are honest, thorough, quick, and their service area always follows through. My sales person Antonella, knows what and how I like to work to buy each new vehicle. There are no games played.

Unfriendly Jerks

Beware of Barry Chaskes and Micheal Piccolo. They are unhelpful phonies that constantly pressure you and force you to agree with them. They hate being questioned and asked about older models. Nothing but a bunch of bigoted leeches. The cars themselves are great but far from perfect but those two guys have brainwashed their narrow-minds into a thinking that any thing but what they are trying to sell you complexly sucks.

Worst service

They are worst and never inspect your car when it is under warranty and they will tell you problem when there is no warranty.Even they never book your complaint when your car is under warranty.Be careful guys.

Very friendly, professional and competitive Prices !

I recently bought an Acura MDX from Open Road Acura of East Brunswick and the car buying experience right from my first internet query till getting the keys in my hand has been really excellent. I had been looking for the car all over the places, and this is the place where I got the desired vehicle with the best pricing and smooth process without any gimmicks or surprises. The sales rep. Mr Raymond Lee took his time to hear me out, discussed about whatever concerns I had, brought me a very good deal which I could not deny. The whole car-buying process went on very smooth and satisfactory. I am a happy customer of Open Road Acura of East Brunswick and will definitely recommend my friends to have a visit for their car-buying needs.

BUYER BEWARE!!!!

BUYER BEWARE!!!!! THEY SELL LEMONS, AND THEIR SERVICE DEPARTMENT DOES NOT INSPECT THE VEHICLES, NOR DO THEY DO THE INSPECTIONS THAT THEY SAY THEY HAVE!!!!! In November 2014, I found an ebay ad for a 2009 TL SH, Certified Pre-Owned. The car looked good in pictures. I drove 2.5 hours to East Brunswick to test drive the car. Upon arriving at the dealership, I test drove the car with the salesman, John. He offered me an insulting trade quote of about $4,000 less than what my car was worth. I purchased a 3rd party warranty, up to 100,000 miles. Make sure that you read over their contract! They have permanently worked into the sales agreement, a $95 "DEALER WASH AND DETAIL" section. I told the salesman that I would rather do the detail myself, as I would NEVER pay a dealer to "clean" a car for me at that rate. Also, they did not fill my car with fuel, but left it at a 1/2 tank!! I have NEVER purchased a car that wasn't full of gas! As I drove the car home, I noticed that the front passenger side speaker was blown. On Day 2 of owning the car, I noticed a rattling noise coming from underneath the car, which sounded like it came from the exhaust. On Day 4, I reported the noise to the salesman, John. In January 2015, the speaker was fixed under warranty by the dealer near me. In February 2015, I brought the car into the dealer near me for a check engine light, the rattle noise, and an oil change. The dealer said that there was a low oil level, but they did not know why the vehicle was losing oil, and they wanted to do an oil consumption test. I notified the General Manager, Scott, of Open Road Acura East Brunswick of all these issues, and we kept contact of all issues. From the start, he wanted me to bring the vehicle down to NJ in order for Open Road Acura Service dept. to do the repairs. I told Scott that I was not happy with all of the issues with the vehicle that I bought from them, and I found it hard to believe that a Certified Pre-Owned inspection had been done by his dealership. He told me that "mistakes happen. We are human, right?". It is completely unacceptable for a dealership to overlook the areas that are a part of the 150-point CPO inspection!! In March 2015, after not getting any help from the dealer near me to fix my car, I agreed to have Open Road Acura repair my car. I traveled 2.5 hours, 100 miles one-way, and paid $20 in tolls to get there. A few days later, Service Manager Jonnathan told me that they had fixed the rattling noise in my car. He said that the Tech found the rattle noise coming from the catalytic converter heat shield being rusted. The tech "re-clamped" the cat heat shield and (allegedly) performed a complimentary multi-point inspection. The day after I picked the vehicle up, I heard the catalytic converter noise, once again. I recorded a video of the noise and sent it to Scott. Scott wanted me to come back to the dealership ONCE AGAIN, in order for them to fix it. **Also, they NEVER mentioned anything about the oil level being low**, but they did top off all fluids (allegedly). I refused to make the long drive out to them again and told him that I should have the vehicle repaired at MY convenience, at the Acura dealer that I chose. He agreed to pick up any out-of-pocket costs from the Acura dealer. In April 2015, I brought my car to the Acura dealer near me for the final attempt to have it repaired. They confirmed the rattle noise coming from the lower heat shields needed to be replaced. After they said the car was ready, I picked up the car, took it for a drive and STILL found the rattle noise!! **AGAIN, this dealer didn't mention the low oil level** After not having my vehicle fixed, I notified Open Road GM, Scott. He wanted me to bring the car back to their dealer. I brought my car to my personal ASE certified mechanic. He found an oil leak from the oil pressure switch, the rattle noise coming from the catalytic converter, and a broken catalytic hanger. I can confidently say that I will NEVER buy another Honda/Acura product. Do yourself a favor: DO NOT BUY FROM THIS DEALER, or ANY ACURA DEALER!!!! THE SERVICE DEPARTMENT NEEDS A SAFETY AUDIT!!!

BEYOND CUSTOMER SERVICE

I normally don't spend time writing reviews but this situation called for it. I came to the dealership with my niece to lease a new ILX and met Mike Young. the customer service that he offered is far beyond anything I have experienced. If more dealerships treated people the way Mike did you would not need to shop around. without even trying I ended up leasing the TLX myself. TRUST ME!!!! his way of doing business was customer service on steroids. Don't waste your time shopping when everything you need is right there!!! HATS OFF TO YOU MIKE

Best Car Buying Experience

Buying a car from open road Honda at East Brunswick was one of the best car buying experience. This location provides a family friendly environment. All the staff was polite, knowledgeable and willing to go an extra mile. I will single out John Genovese, my sales person, for his courtesy, knowledge and politeness to make it a wonderful experience.

Scratch

I had taken my MDX for standard oil change at Acura Open Road (East Brunswick) dealership on 2/26/2015. After oil change when we brought the car home we noted that there was a big (one foot long) scratch on the passenger side (left side of the vehicle). Even paint was taken out and one can see the steel of the body. We called and went back to dealership. Problem was resolved after couple weeks by having a auto body folks had them repaired.

Damage on while in Service - car was scratched

I had taken my MDX for standard oil change at Acura Open Road (East Brunswick) dealership on 2/26/2015. After oil change when we brought the car home we noted that there was a big (one foot long) scratch on the passenger side (left side of the vehicle). Even paint was taken out and one can see the steel of the body. We called and went back to dealership. We were being told by Tom (service consultant) that it does look like a scratch but he can't do anything about it since his Service Manager (Jonathan Ventura) was gone for the day. Next day Jonathan called back and without even seeing the car he told me that it was not done at the dealership. When I demanded to see the video tape I was being asked to come back in few days as tapes are with outside security company as they do have video camera to capture car's in and out of garage. I received a call on Tuesday (3/3/2015) that video tapes are in. When I went to view the tape on Saturday (3/7/2015) I was told by Jonathan that there are no tapes. Security Company didn't had tape to show for the car going into or out of garage. He further stated that video camera only captures activity of route 18 into the dealership. When I point out the camera that hanging outside of garage Jonathan informed me that camera doesn't work. I also complained to General Manager of this Dealership on 3/20/2105. However, it was in vein. He stated the same story. As a matter of fact he replied back by saying his valet attendant, his repair technician (who had actually performed the oil change) and car detailing attendant (one who had washed my car after service) all have informed him (after 3 weeks since the incident originally took place) that my car had a scratch when it was brought in. However, no one from dealership had mentioned this to us while the car being services there on 2/26/2015. In nutshell, I was told that dealership will split the cost of the repair but they won't pay full price for the damage. I ended up taking the car back to dealership on 3/13/2015 where Jonathan had called one of their collusion body shop consultant to take a look at my car. They estimated the repair cost of $600 of which I will pay $300 and dealership will pay $300. I picked up my car back on 3/19/2015, after paying $321. 15.

A hard problem made easy!

Ed Mosley is by far the best service representative that I know! The radio on my MDX was malfunctioning but the problem was not always appearent. Ed listened to my problem and eventhough he didn't find the issue at first he persisted in resolving issue. In the 30 years that I have been getting my cars serviced never did I encounter such an excellent service represetative.

purchase

I recently purchased an RDX. I can only de scribe the expeience as positive. My sales consultant, Raymond Lee was knowlegeable and helpful in helping my wife and me decide on an acura to replace the TSX whose lease had finiahed. Raymond helped us transition from the old vehicle to the new one seemlessly. If you are thinking about a new Acura I recommend this dealership and Raymond Lee without reservation.EK

Smooth and Professional

My experience buying a 2015 TLX was excellent. Raymond Lee was knowledgeable and professional. The negotiation for new car pricing and trade-in went smoothly and quickly. In under 3 hours, I test-drove a car, negotiated a price, the vehicle and documentation prep'ed and I was on my way home with a new TLX. If you are in the market for an Acura, this is the place to go..

Lovely experience

We purchased a vehicle here from Michael Young. He was a wonderful and knowledgeable sales associate. We will be back for sure.

Smooth Process

I recently purchased a 2015 TLX from Open Road Acura. The overall experience was great and I highly recommend this dealership. Anthony Pinto was very knowledgeable on the vehicle and took the time to answer all of my questions and demonstrate the numerous features in the vehicle. Go to Open Road Acura if you want a no nonsense, professional and friendly experience.

A pleasure to do business with

We were looking at a pre-owned vehicle online that was for sale through Open Road Acura.I emailed an inquiry and within minutes I had a reply from on of their salesmen, Anthony Pinto.I explained to Anthony what I was interested in and stated that I was looking for a "no hassle, no pressure" experience. I appreciate a straight forward approach and despise the games some car dealerships play. Anthony assured me that there would be no "games". He was true to his word.We purchased the vehicle and the entire experience was pleasant and "pain free". I would gladly do business with both Open Road and Anthony again. Thanks for a great car purchase without the hassles.

Great service and Sale

Michael Young was great to work with and made buying my pre-owned RDX in no time at all. I am very happy.

Great service

Raymond Lee was our sales representative. We were very pleased with the service and attention he provided. We feel he went the extra mile to accommodate us. We would highly recommend purchasing from Open Road Acura and requesting Raymond Lee.

Pleasant visit

I just bought a new car and had the best car buying experience with Raymond Lee the sales representative. He was patience, honest, and my decision to go to Open Road Acura of New Brunswick the right choice. I didn't feel pressured into making a decision in fact he assisted me in making the right car choice. If anyone is looking for an Acura, he is the person to look for.

The experience was great and easy

Just bought my 2015 RDX from Open Road Acura of East Brunswick. Raymond Lee (Sales Consultant) was friendly and professional, took the extra time to make sure every question was answered. The experience was great and easy. I would highly recommend Raymond and this dealership.

Excellent Service and Experience

I went car shopping at Open Road Acura of East Brunswick last Saturday. I was greeted by Michael, who made me feel comfortable and welcoming. He was very knowledgeable, professional, and patient. I ended up purchasing a car that day and I am very satisfied with my new ILX.It was definitely my best car shopping experience ever. I recommend Open Road Acura of East Brunswick and Michael to anyone who is looking for easy and pleasant experience when purchasing a car. Aneta

Great Experience

I went car shopping at Open Road Acura of East Brunswick last Saturday. I was greeted by Michael, who made me feel comfortable and welcoming. He was very knowledgeable, professional, and patient. I ended up purchasing a car that day and I am very satisfied with my new ILX. It was definitely my best car shopping experience ever. I recommend Open Road Acura of East Brunswick and Michael to anyone who is looking for easy and pleasant experience when purchasing a car. Aneta

Great experience of Purchasing a car at Open Road Acura

Just bought an ILX from Open Road Acura of East Brunswick, and had a very good experience on purchasing the car. Raymond was excellent on introducing the car and answering my questions very professionally, and more important, very friendly. With his help, the whole process was very smooth and easy. I just recommended a friend to him and would recommend anyone to him.

Good experience

I recently purchased an Acura MDX from open road. Raymond was very helpful through the whole process and answered all my questions in a timely and professional manner. I would definitely recommend open road.

Good experience

I recently purchased an Acura MDX from Open Road. My rep Raymond was was helpful throughout the whole process. he answered all questions and replied to all my inquiries in a very timely and professional manner. Overall I was very pleased with my experiences and would choose open road again in the future.

Excellent Sales Consultant

I had a great experience purchasing my new Acura MDX. My sales consultant was Raymond Lee.He was very professional, knowledgeable and most importantly honest. If you're interested in an Acura, this is the dealership to visit. Raymond went out of his way to make sure we were comfortable and that all our questions were answered.

Great experience

Purchasing a new car can be extremely stressful. My Sales Person was Raymond Lee. He was extremely patient, very professional, knowledgeable, and catered to all my questions and needs. Extremely happy with my purchase. I have dealt with many other dealers in the past and I have to say I was very impressed. I would recommended anyone to purchase their next vehicle at Open Road Acura of East Brunswick because of the professional and caring experience I had with Raymond Lee as a sales rep.

Where Did You Find This Guy???

I have been to many Acura Dealers for car shopping and I have never came across this gentleman Raymond Lee. Thats right! Remember that name when you walk in to this dealership and make sure you find him. Even if he is not available just be patient and wait for him, its worth it! Raymond is not a typical car sales person who judges you on the way you dress and if you can afford a car or not. He greets you with the respect you deserve and patiently works with you until you understand what you are buying. There was no pressure to buy nor did I feel that I'm going to be wasting 6 hours in the dealership. He makes it very comfortable and pleasant. I came to this dealership from a friend referral and I'm glad I did. I know I'm going to be telling my entire family, friends, and coworkers about Raymond Lee and making sure he gets MY BUSINESS. Thanks again for such a wonderful buying experience. I'm enjoying my Acura TLX!

Great Service - Efficient processing

I and my wife had a great experience at this dealership. This was the second time we had gone there and there. We returned the old MDX after three years and leased a 2015 MDX. he negotiations were smooth and painless. They provided great service and we drove away with a new car in less than 2 hours! Highly recommended dealership and stay. Anthony Pinto is a great salesperson!

My 1st Acura MDX

I checked the MDX model cars in their site and found few of cars matched my choice, so i called them and went to showroom. The Sales Person (Raymond Lee) was really friendly and helped me to choose the right car for my need (2011 Acura MDX Entertainment package - Certified). Car was really clean, tires, brakes were changed. Took the test drive and I said I'm ok with this. Then we negotiated the price for a bit and bought the car. Price was already less compare to other dealer so couldn't bargain much. They gave me 2 years warranty and i paid $1,900+ to get warranty for 3 more years/100K. Peace of mind for another 5 years. Really a nice deal.They arranged the finance very quickly (I had excellent credit score). Overall it was quick and nice transaction.-Muthu

2015 Lease

My husband and I had great experiences working with Mike Messina, Steve Flaster and their entire crew at Open Road Acura of East Brunswick. We are always treated with professional and courteous service. This is the third Acura we have leased with this dealership. We will definitely recommend this dealership to all of our friends.

Got a Great Deal on a 2014 RLX with Navigation

Just purchased a 2014 RLX demo model with 7k miles to replace my 2007 RL. Mike Messina worked together with his management & finance team to put together a great deal for me. The trade-in value was fair, the finance rate was amazing and I got all of the features in a new car that I was looking for. Mike is an honest, straight-forward sales guy who I credit with really enhancing my purchase experience. I would recommend him and Open Road to anyone looking for a new or pre-owned car.

2015 rdx

I just purchased a 2015 RDX from Open Road Acura in East Brunswick. I should note that I am a return customer to this delership. John Genovese was my sales consultant and found him to be very helpful. He was very knowledgable about the RDX, and any questions I had he answered them. They made my purshase very easy and pleasurable. I would recommend this dealership to anyone, and they should go see John Genovese.

Fast service

Steve and Melvin answered all my questions patiently and I am really happy with my car and the service they provided!! I recommend Thai dealership and the 2 salesmen mentioned above!!

Sales and services are highly professional

I was recently there to have my Acura serviced so I went up to check out their new models and Ray saw me and my dad and came to us to talk to us about our experience with Acura. He spent a lot of time with us explaining about the TLX model since I was not very familiar with it. He then took us out for test drive and answered all our questions. Overall it was one of the best experience I have ever had at a car dealer. He did not try to sell me hard as I am not looking to buy a car right now. He just wanted to re-establish my relationship with Open Road Acura. But if someone is looking for a car, I am going to recommend they go see Ray before making a purchase. He is very good. Let me also add their services is highly professional and make sure that you are satisfied. The only thing is that I wish they were close to where I live, Well, you can't have everything.

Purchase of 2015 RDX

Open Road Acura is a great dealership. The salesman who worked with me, Melvin Morales, is a credit to this dealership and to Acura. He is very knowledgeable about the vehicle as well as the pros and cons of buying versus leasing. I am very pleased with my choice, the RDX. Melvin went over all the features of the vehicle with me and I am comfortable that I made the right choice.

Knowledgeable, friendly and patient

I did a lot if research and i spoke with many different dealers when trying to find a tlx black on black for the best price...Raymond was honest, responsive and patient through out the whole process. I spoke with several other dealers who would not follow up with me after leaving a voicemail. Great experience

Open Road Acura of East Brunswick is great!!!

Raymond Lee was a pleasure to work when we were purchasing the MDX. He was very knowledgeable about the vehicle. Showed us all the features and explained how to use them. He was professional and very customer-centric and clearly focused on delivering the best Open Road Acura of East Brunswick value. He is a true credit to your organization.

Best customer experience, valuable suggestions and pricing

This is my 4th car purchase and the best so far. Ray is very knowledgeable about the cars and has provided me very insight of the available preowned cars (pro's and con's) based on the year, mileage, make. He help me pick right car in my budget rather than convincing me to buy a highly priced car. Thank you Ray..I am loving my car.Over all experience was smooth and quick turnaround. I was out of show room with my purchase with in an hour. you will not find better dealer anywhere else. I would highly recommend Open Road Acura, EB.

Excellent dealership, patient and professional

I was looking to purchase a used Mazdaspeed3 and came across one at Open Road Acura. The car was newer with low miles and in great condition, and had been listed already for a full month, so I was suspicious going into the sale, as this indicated to me that other buyers had likely come and gone. Additionally, the dealership had originally priced the vehicle $1k above the high end of the KBB fair market dealer value range and $3k over the KBB dealer fair price, so I was worried about negotiations. Things went better than expected.The salesman, Tarak, had the patience of a saint, very relaxed, not overly pushy. I wasn't questioned at all when I asked to take the vehicle for a test drive (some dealerships have a thing about customers test driving sports cars), and given a long drive with ample time to log data from the vehicle's OBD port and look over the car. Failing to find anything wrong with the vehicle, and noting that the reconditioning work performed was good, we successfully negotiated what was in my opinion a very fair price on the vehicle.Here's where I was really impressed. I stated up front that I wanted to finance it through a third party. I also told them that I was interested in getting a warranty through a third party. They went ahead and ran my credit and made a surprisingly appealing offer. I told them I still wanted to investigate financing and warrantying through the third party. They said that I could go get a loan and bring it with me the next day and they would hold the car for me (generous of them). They also said I was welcome to call the third party and get an offer on the spot...so, I did, and they waited while I called, which took over a half hour thanks to said third party's horrible freaking phone system. I discovered a problem with the third party's program that was not to my liking, and ended up financing through the dealership. They let me store my old car at their dealership and take the car I purchased home with me so that I could take it to my shop the next day in my home state (PA) and get a full inspection. I told them to basically check everything because I had no knowledge of the vehicle's history. I was relieved to find that everything was as the dealer said it would be. All of the fluids were brand new and everything was in excellent shape.Overall, I was very pleased with my transaction with Open Road Acura. Even though I was buying a used sub-$20k compact, they took the sale seriously and were very respectful and patient throughout the process. The only real knock I can give them is that the carpet in the driver's area had road salt in it from the previous owner, which I paid a detailer to spot clean, however, it's inexpensive and minor, and I don't count this against them because the rest of the reconditioning was more thorough than average, and the only thing the car needed the day I picked it up was a rear wiper blade and a driver.

Love Open Road Acura of East Brunswick

Would highly recommend Open Road Acura of East Brunswick. Our salesman, Anthony Pinto was excellent. Very professional and a pleasure to work with. We recently took our car for the first maintenance visit and that was a pleasant experience as well. We can't say enough good things about this dealership and would highly recommend anyone in the market for a car to see them.

Great experience

I just purchased a new Acura TLX. My sales representative John Genovese made my wife and I feel at ease immediately. Dealing with Mr. Genovese was a pleasure. No hard sell, just a feeling that he really cares about his customer. He was extremely patient and answered every question we had. Kind of like dealing with your favorite uncle. We got a good deal with none of the back and forth which is the usual car buying experience. Everyone at the dealership itself was very friendly. We were even introduced to the manager of the service department. A great car buying experience.

Michael Young "Sales Associate" The Best!

You will not find a better sales associate at any dealership. Michael is the best! He walked us through the process from the first phone call to the day we drove our Certified Pre-Owned Acura off the lot. Thank you and I hope everyone ask for Michael Young when they buy a car from Open Road Acura.

Amazing Experience

It was a great experience the salesman that helped us was Raymond Lee. He was very helpful and a very knowledgeable person. He knows what he is talking about. A very friendly and approachable person. Answered all the questions we had and went above and beyond to make sure that we had the best experience possible. I highly recommend him as a car salesman.

Very Professional, Top Service

BEST PLACE IN THE PLACE IN THE STATE...WORK WITH ME ON THE TRUCK..STAYED OPEN LATE RAYMOND LEE IS A REAL GOOD GUY TO WORK WITH...WOULD REFUR A FRIEND...ARMENIO

Pleasant Car Buy Experience

In general, we dont like to haggle with car dealers as we think its just a waste of energy. But working with Raymond Lee at Open Road Acura turned out to be pleasant car buying experience. He answered our every questions professionally and patiently. He demonstrated the extensive knowledge of Acura vehicles, and customer-oriented approach. We bought a RDX with good price, and will recommend anyone, who is interested in Acura, reach out to Raymond.

Purchase and Service

After about a month of research and due diligence we decided on a Acura MDX.We had been to a few dealerships and purchased at Open Road.The attention we were shown by our sales gent was exemplary.He was courteous ,and completely professional answering all our questions completely.We selected a car and options and he found the car almost instantly.We called the next day and requested a additional option so they had to search for another vehicle ,which they did with great dispatch.I also bought in my son's 07 TL for service and they completed it in about a half our.I am Impressed!!

Great Fast and Easy Buying Experience

I have had to go lease cars in the past but never have I had such smooth easy buying experience. Dealer John Genovese was quick and to the point on the price and I must say he met me at the price I needed to be without struggle like many other dealers I have met with in the past. Overall he showed me all the features in the car and made it easy to understand and I was out the door with my brand new 2015 Acura ILX all in a matter of a few hours. Overall a wonderful buying experience and I would recommend John Genovese and the dealership to anybody.

great buying experience

I have been an Acura owner for most of my adult life. I live an hour and half from this dealership there are four closer,and i have been to them all. I have purchased my last two MDX's from them. I will never go anywhere else in the future. The sales staff are courteous and knowledgeable. There was not a lot of haggling like some other dealers.If you are in the market for an Acura, I would highly recommend them. Special thanks to; Cally Pavano (sales Mgr) ,Michael Young(sales rep) and Jose Garcia(finance mgr) for a pleasurable experience!

Review

Everyone there was very helpful and patient. We had a lot of questions and they took their time answering them. They even stayed late to make sure we had everything set up.

Great MDX Buying experience !!

It was great experience to work with sales man Raymond. He was very helpfulWith all our questions. We wanted a white one, even it was not available at the beginning. He still worked with other dealer to get us one with great price.

Great service

We just brought 2015mdx from east Brunswick office. The sales man helped us was Raymond Lee. He was great, knowledgeable, helpful which made the whole buying experience painless! We actually had car delivered to us the same day. We highly recommend Raymond to everyone !! Jason.

Good dealership

I had a good experience at this dealership. The salesman was friendly, helpful, and knowledgeable. Also, he was persistent but not pushy, which I liked. In the end I felt I got a very good deal on the vehicle I purchased.

Great price, horrible after sale experience

First the positive: The salesman Michael Young was great; didn't even feel like I was talking to a salesmen. We had a very friendly and professional back and forth conversation and we finally agreed on price. The purchase price for the vehicle was way below what it should have sold for and they gave me a very fair price for my trade. Sounds like a win/win, right? Nope!Now the negative: I was supposed to receive a check back for my trade as we only applied a portion of the trade allowance towards the purchase price. They failed to give me a check and I actually forgot to ask for it when I completed the transaction. I called the dealership the next AM, the salesman had a day off so I was put through to the sales mgr. She told me the deal didn't make it up to accounting yet because it needed a signature by Michael P., Used Car Mgr., but he will be in at 12. Once he comes in he will sign and accounting will issue the check. That was reasonable. Later that afternoon I get a call from Mike P. telling me I can not get a check because they are waiting to get funded from the bank on my purchase plus they haven't sold my trade either. I told him I was never told that by either the salesman or the F & I guy, and the sales Mgr. told me that morning that I will get a check cut when he comes in.Mike P. proceeded to argue and get a bit agitated, he said their policy is to wait until they get funded and it can take a week or more. We went back and forth on this as I tried explaining this was not previously explained. He then got loud and told me the only reason they did the deal was because he was trying to get one more unit sold to close out July, I believe for some bonus or incentives based on unit volume. But by the time I picked up the car they had already closed the books for July so there was no incentive anymore to do the deal; therefore he repeatedly told me to bring the car back! This made no sense, I already signed and drove, I never forced them to do the deal. Sounds like they made a bad deal and he was trying to back out; but it was a little too late.We hung up and Mike P. said he will call me back; which he did and at that time he agreed to cut a check the next day as he verified I was mis-informed and he will brake policy and issue a check prior to getting funded. I thanked him, even though he was rude and unprofessional, I just wanted my check and hung up. Problem resolved right? Nope!The next day Mike P. calls my cell phone and starts yelling at me accusing of me making numerous calls that day to the dealership harassing various people. I tried explaining I didn't make any calls, he was getting inaccurate information. We went back and forth a few minutes and then he just abruptly hung up. 15 minutes later I got a call from the salesman telling me they will overnight my check. I thanked the salesman, especially being he was great through the entire process figuring I would receive the check the next day as promised. I also emailed Michael Morais, COO of Open Road, he quickly responded apologizing and said he will be back to me quickly after he spoke with all involved. Now I thought I'd have a resolution!? Not a chance!Next day I never receive a check as promised, even worse, not even a courtesy call from anyone with the dealership, nothing from Michael Morais or his office telling me the check didn't go out. A big "0" for customer service.

2015 MDX - Good experience - Raymond Lee

We just bought a new 2015 MDX from Raymond Lee. He is very professional from the beginning to the end. There is a small mis-communication during the process, but he quickly resolve the issue and move the deal back on track. The transaction was handled smoothly and the finance guy, Ron Graybush, is very helpful on the Acura maintenance program and extended guarantee. We bought 4 year maintenance package with 7 year extended warranty. We got what we wanted. Thanks, Open Road Acura.

ultrasound tech

Quick and easy experience. I needed a car quick, do I called up and asked to come in tiffs them exactly what I wanted and within thirty minutes a walked out with exactly what I wanted.

Bunch of Crooks!

My service manager was Ed. I had my Acura 2010 TSX for flood damage. I had to call them for update. Ed was never available on the phone. If you leave a message, you never get a return call from them. I had to call twice or three times a day to get an update. I was promised to get my car back after a week, but it took them one extra week. Very poor customer service. Finally, ED started calling me back, because he wanted approval to get extra work done in the car. Repairs outrageously priced. When finally I went to pick up the car, the price quoted over the phone by Ed was not honored and I wound up paying ridiculous amount of money. Never going to this dealership again. Bunch of Crooks!

Ask for Mike Messina

I took my parents to 2 car dealers before I saw the ad for a nissan altima at open road. Mike walked over I told him the car we came to see and thats what he showed us. No extra car dealer bs just right to what we came for. We asked for the car fax he produced it, we went for a test drive he answered all the questions. My mom loved the car we bought it. Nice people, easy transaction no BS thank you Mike. Lol he even told my parents what a wonderful daughter they had. Teresa from East Windsor NJ

Happy Customer

When I first arrived I was welcomed and helped right away. I took the car for a test drive and knew exactly what I was looking for. The price for the cerifted car was a great deal and there was no way I could walk away. Michael was very helpful through the buying process and was very knowledge as well. I am very pleased with the customer service that was given and they were not pushy at all. The finance manager was very friendly and not pushy at all. There internet prices are accurate no lies. Also I requested an appointment online for a test drive they were fast to call back and very friendly.

Great experience!

We just purchased a 2014 Acura MDX from Open Road Acura of East Brunswick and were very pleased with the whole experience. Our sales person was Anthony Pinto and he was such a pleasure to work with. Anthony was professional, kind and patient. He made the whole experience stress free. We were very happy with the price and service he gave us. Would definitely recommend this dealer and Anthony to anyone interested in purchasing an Acura!

The excellent sales consultant : Mr. Raymond Lee

Recently we bought an Acura 2014 MDX from Open Road Acura of East Brunswick. Purchasing a new car is exciting but also stressful, Trying to understand various features of the car and negotiating the price back and force with sales person and manager made us really nervous. Fortunately we have met MR. Raymond Lee as our sales consultant. His excellent service made the entire purchasing process easy, efficient and pleasant. Mr. Raymond Lee was very friendly, helpful and knowledgeable about the car. All our questions have been answered with patience and respect. His attitude, personality and expertise quickly won our trust. We picked up the car on Thursday that was his day off. However, for our convenience, Mr Raymond Lee showed up, postponed his appointment and stayed with us over 2 hours until the transaction was completed. When finally driving out we were happy and 100% satisfied. Thank Mr. Raymond Lee ! Y.W. E

Friendly and professional services,very competitive price

I had a very pleasant experience with this dealership , sales consultant Raymond Lee was very friendly, helpful and professional. I would strongly recommend this dealership to my friends or to people who are looking for a car.

pleasant experience

Raymond Lee was very helpful and took care of us all the way. He waited for me till I finish all the paper works and guided me till I leave the dealership.All the process was smooth and fast and I recommend this dealer strongly.

Best Salesperson

I would reccomend dealing directly with Mark Hurant. Although, the other employees through the process were very helpful and kind, Mark goes above and beyond anyone I have ever dealt with. Being in a service related industry myself and knowing how my customers appreciate how I run my practice, I can say very few in this or any industry are as top quality as I am and Mark is one of them.

Great Experience!

I've been to many dealerships in the past and they all have the same thing, going back and forth between the sales rep and the manager in price negotiation.Open Road Acura is the execption to this. This was the most pleasant buying experience I ever had. The dealership is clean and they treat you with respect. The gentleman who took care of me is John Genovese. There aren't many car sales rep like him and there aren't many dealerships like this one.Kudos to Mr. Palumbo and his sales team!I highly recommend it

Excellent experience from start to finish. We were...

Excellent experience from start to finish. We were fortunate to have had John Genovese as a sales person. He was friendly, knowledgeable, accommodating and assisted with all of our questions. He made 4 hours seem like 30 minutes. He took the time to walk us through the vehicle and be sure my phone was programmed and synched before I drove out. This is our 2nd Acura and 2nd experience with John. We sure hope he is there when we come in to buy our 3rd Acura.

We bought an Acura RDX 2014 from this dealership and the...

We bought an Acura RDX 2014 from this dealership and the experience was very pleasant. The sales-professional Anthony was very knowledgeable about the car, courteous and easy to negotiate price with. When the vehicle color/interior we selected was not available at his dealership, he quickly located a car at another dealership and procured it for us. Unlike other dealerships, he took enough time to explain us the operation of the various features of the car and do an initial set-up for us when we went to pick up the car. I would heartily recommend this dealership and Anthony.

Dishonest Dealership

I was directed to Open Road by Autotrader. I was looking for a used 370Z. Boom, after a couple of hours, there it is! A mint looking (picture wise) '09 Z with my name all over it. So, I go up there and view the vehicle. In the description on Autotrader, there was never a mention of a slight crack in the front bumper/paint peeling. It was a small, 5" x 5" area on the "fang" of the Z. It was nothing more than someone parking and clipping the curb, it was clearly not an accident level of damage. No biggie, moved on. I wanted to buy it. I figured they'd either 1) fix it before I bought it based on my wants and needs or 2) offer money to pay for some of it. Long story short, I bought the vehicle for a great price and they gave me a good price for my car. It was a happy story until it came to get the front bumper fixed...but, I should've expected it. They "washed their hands of it." Fast forward 3 years--the car is great. A couple weeks ago I go to trade in my Z (which, I absolutely adore and baby, by the way) and I have the salesman come back to me with a Carfax report. Oh, can you guess what happens next? "Sir, you have a rear impact tied to this vehicle." The Z has 7K on it. Why would I assume it had a rear impact? Everything looked great and I was never told that. Not even a hint. You want to know what that cost me? 3K on a trade in. 3K may not be a lot to all of you, but it certainly is me and it makes a nice difference on a monthly car payment. I just want to personally thank you, Open Road Acura, for your inability to tell the truth and fit the stereotypical "stealership" mold. Not to mention your salesman should probably have a slightly better education on the vehicles you sell. I don't think mine knew the difference between an automatic and a stick shift. I would never recommend anyone go here to buy their vehicle unless new...simply because they can't hide much there (or can they?).

MY CAR BROKE DOWN. I GOT IT TOWED IN. THEY FOUND PROBLEM...

MY CAR BROKE DOWN. I GOT IT TOWED IN. THEY FOUND PROBLEM VERY QUICKLY. I WOULD SAY THE REASON WHY I WOULD RATE THEM SO HIGHLY IS BECAUSE THEY FOUND PROBLEM QUICKLY AND FIXED RIGHT AWAY. AND PRICE WAS GOOD

This is one of the worst service related Acura Dealership...

This is one of the worst service related Acura Dealership in Central Jersey. I went in with a HFL Module issue where battery would drain overnight. They made me replace battery first after confirming it was a battery only issue. My battery was new but they stil had me change it. On my way back home after battery change, after driving 5 mins on the expressway, the car electronics started fluctuating, I hastily pulled to a roadside garage and turned the car off. When trying to turn the car back ON, the car was just dead, even the doors wouldnt open. When I opened the hood, I saw that the RED terminal of battery had came off because it was not even tightened. WOW to workmanship of a trusted Acura Dealership. I made an angry call to the service center and they were not least bit worried. The lady said, Im sure it was not intentional, what do you want me to do about it. Great customer service right, talking to an irate customer who is standing on the road because of your poor work quality. They were nice enough to give me a free oil change the next time you come. And my Bad that I went there again.The issue persisted as the issue was not battery anyways. This time when I went, my Service Manager was Ed. Even before taking the car for service he said this looks like a bad HFL module (proving it was the most common problem, then why didnt you check for it in the first place). Anyways, I left the car there and took the loaner home. He called me later and said I needed to replace the HFL Module as its the Hands Free Link that had an issue. When I asked how much its going to be, Ed said the part is 700$ and I am giving you a discount that I am not even supposed to give. So including part n labor it will come out to be $495. When looking online on how much people had paid for it and my neighbor was quoted for it for same 2007 MDX, the price sounded wrong.When I went to pick the car and looked at the invoice, the cost of the part they charged me was $335. Just to make sure I wasnt missing anything, I called Acura of Bridgewater and they said that part was $258. When I told the service manager he said oh that Acura Dealership is not Open Road so we cant really compare with them. I told him you do not represent Open Road for me, you represent Acura. When I pressed further and asked Ed to call Bridgewater and check the price himself, which he said he is not allowed to do. Ed then went and talked to his Manager" named Dave who supposedly was at Acura of Bridgewater dealership for 9 years. After 20 mins of talk they came out and said okay we gonna call that dealership. They then "supposedly" made a call to someone in Acura of Bridgewater and asked him the price of the same part. I obviously couldn't hear anything but when Dave hung up the phone he said they are saying the same price as 335 which we are charging. I asked him to put it on speaker phone and call which he conveniently avoided.Dave continued to say that these dealership under ball the prices on phone to attract them and there business practices are not very good etc. Basically bad mouthing that dealership. He again tried to bad mouth Bridgewater Acura to which I ask him to "SHUTUP". I had also called Open Road Acura of Wayne, NJ and they had priced me 271 for same part. So then I told them you guys are outrageously pricing it, even other Open Road dealerships are 20% or more less then yours. To which Dave then shutup and said let us talk to another manager. Then after making me wait another 20 mins when Ed talked to Another Manager he gave me a price of 268.Im putting my experience down so people beware of the MAKE GOOD FEEL they try to give you, check their pricing, verify the workmanship and beware that underneath they may charge you rip off prices. ex: "Oh this part is $700 and Im giving you a discount that Im not even supposed to give you. BOTTOM LINE. DONT GO TO OPEN ROAD ACURA OF EAST BRUNSWICK. If you have to go then price match them with other Acura Dealerships and make sure you dont pay more then what you should. These guys are liers and fakers.

My husband and I took a short drive from Staten Island to...

My husband and I took a short drive from Staten Island to look at the new 2014 MDX. We were just starting to look around at the car and planned to visit all the local Acura dealerships. We started with this one because it is the closest to the Island. We were greeted by Chris- a fellow Staten Islander who was fairly new to the store. Within 2 hours, we were proud owners of the new MDX. Chris, as well as his management team made us feel welcome, comfortable, and made the entire process seamless and easy. Chris took the time to make sure we selected the perfect model to fit our needs- and obtain what we felt was a very good deal. If you're in the market for a new Acura- go see Chris and his management team for an excellent experience.

Our overall experience has been great from start to end....

Our overall experience has been great from start to end. The immediate response from Cally (Sales Manager) and her staff was incredible. Not only was she able to provide us with outstanding customer satisfaction but she ensured that we would have smooth transaction and would be happy with what we want in a vehicle. The overall negotiation, was very pleasant and I would recommend asking for Cally Pivano so she can work with you and direct you with someone who will dedicate there time and patience during the sell of the vehicle from purchasing to delivery.

About two years ago, we purchased a Acura TSX Sports...

About two years ago, we purchased a Acura TSX Sports Wagon at Open Road and had a very pleasant experience. When we had a second kid, we decided to trade in the TSX for a 2014 Acura MDX-AWD. Naturally, we went back to Open Road. The sales consultant we previously worked with and liked a lot was no longer at the dealership. We got to work with Antonella Zuckerman this time. She was pleasant, knowledgeable and professional. She was reasonable throughout the negotiating process and tried to get us the best price possible. We were very pleased with the whole purchasing experience once again. Also, later, when I couldn't locate the lower anchors for the LATCH system for the car seats (I thought they were missing!), Antonella responded right away to my call and patiently walked me through locating the anchors in the midst of me throwing a hissy fit! Would definitely recommend checking out Open Road to anyone interested in Acura.

Just purchased a used car at open road. My wife and I...

Just purchased a used car at open road. My wife and I travelled all the way from Long Island (90 min) because i found the perfect used car for daughter (new driver) on the internet. The car was better than advertised and the price advertised was the price offerred NO "internet special" tricks. The entire staff was pleasant and professional. I found our salesman Michael Messina professional, informative and most importantly sincere. Would definitely recommend checking out Open Road to anyone for their vehicle needs.

Highly Recommended

Just purchased a used car at open road. My wife and I travelled all the way from Long Island (90 min) because i found the perfect used car for daughter (new driver) on the internet. The car was better than advertised and the price advertised was the price offerred NO "internet special" tricks. The entire staff was pleasant and professional. I found our salesman Michael Messina professional, informative and most importantly sincere. Would definitely recommend checking out Open Road to anyone for their vehicle needs.

Hands down the most smooth, professional, and painless...

Hands down the most smooth, professional, and painless car buying experience I have ever had. I went in dreading the haggle and sales situations typical of buying a car and was so relieved when none of these things happened. My wife and I left with the car we wanted, felt like we got a good price on it, and - even better - did not experience any stress at any point in the process. We will happily go back!

The entire staff at Acura of East Brunswick was...

The entire staff at Acura of East Brunswick was attentive, receptive, helpful and friendly. Any questions that I had were answered by Antonella (more than once, if necessary) with respect and patience. Antonella continues to follow up on this service.

Robert Burreci was excellent regarding answering my many...

Robert Burreci was excellent regarding answering my many questions about my '99 CL. I'm trying hold on to my treasure for as long as possible. I was uncertain about correct maintenance procedures because Open Road put in a new transmission , catalytic converter,o- ring things some time ago.I appreciate the fact that a loaner is provided when necessary. This makes a tremendous difference, for I have no one to depend upon for transportation.Your Service Department is outstanding. NOW...if only you would produce a TWO DOOR ACURA !!!!!Thank you,Maureen Jacobsen

Mark from sales did an excellent job on explaining all...

Mark from sales did an excellent job on explaining all the features of the car. He did an excellent job of answering all my questions about the vehicle. Mark did an great job on making sure the car had all the features I was looking for. Also explained how safe the RDX and his description of all the features made me feel secuire on my purchase. He also followed up days after to make sure everything was excellent with the vehicle. I have encountered many sales people and Mark is by far the BEST, honest and friendliest one I have dealt with. Only if all sales people were like him! I would recommend everyone to deal with Mark when buying an Acura!

This was my first visit to Open Road Acura and everything...

This was my first visit to Open Road Acura and everything went very well. The valet greeted me and showed me where to go. Then a young lady helped me check in with a service consultant. Everybody was so friendly and welcoming. They had bagels, coffee and free WiFi so I could get some of my work done while waiting. The service was done in the promised time and they even offered me a loaner car. I couldn't have asked for more. I will be returning there and telling all my friends to as well.

Melvin has exceeded my expectations with my purchase of...

Melvin has exceeded my expectations with my purchase of the MDX and I will recommend him to any and all of my closest friends and family.

My wife and I have purchased many vehicles over the years...

My wife and I have purchased many vehicles over the years and the experience that we had at Open Road Acura of East Brunswick is by far the best! We were greeted by an extremely professional consultant, Michael Young. He took time to listen to our concerns as they related to buying a new car. He wasn't pushy or deceptive. Our overall perception is that Michael was there to help us a buy a car, not sell us one! After all the paper work was done, he took quite a bit of time going over the car with my wife (not the most tech savvy person). He was patient and made sure we understood all the features. After all, it's a very big purchase and we want to be able to enjoy it. Michael made sure of that. I will recommend Michael Young and this dealership to anyone I know in the market for a car. Great experience!!!!

I went to Open Road Acura a day before Diwali without my...

I went to Open Road Acura a day before Diwali without my husband because he couldn't get time off from work. Dhwanika was very pleasant and she understood my reservation about making such a big purchase without my husband. She explained the MDX and it's features during our test drive and even helped me personalize a few hands free link voice commands which I thought I was going to have trouble with. During our negotiation she made sure to address both me and my husband who was on the phone the whole time with respect. She made the whole process so easy and stress free, I was impressed. She even went out of her way to make sure the car delivery process was in a timely manner since it was a big holiday event for my family and I had to be home by a certain time. All in all she has become my go to person at the dealership, she's always available and answers all my silly even not so silly Questions. I would definite recommend her and the dealership to all my family members. It was a true luxury experience.

I visited Open Road Acura of East Brunswick to lease a...

I visited Open Road Acura of East Brunswick to lease a New MDX. We visited the dealership on a Saturday and even though it was busy we did not have to wait long before Anthony greeted us. He was knowledgeable, polite and eager to answer all of my questions. He made the decision process very easy for us.We also worked with Steve, the sales manager. He gave us a great deal and custom tailored the lease to fit our needs. I highly recommend visiting Open Road Acura for the best deal and overall experience. I know I will be visiting them again in the next 3 years.

I was recommended to see Mark Hurant at open road Acura...

I was recommended to see Mark Hurant at open road Acura by a friend who said that their car buying experience was the best they ever had. I went there looking for a new TL with the technology package. Mark was excellent as he explained as he explained the advantages of leasing and buying and helped me make a smart decision that was best suited for me. He also explained to me very thoroughly every feature on the car when unpicked up the car. This is why Mark also made this experience, the best car buying experience I ever had.

I recently leased a 2014 RLX from Open Road Acura and was...

I recently leased a 2014 RLX from Open Road Acura and was awed by the exceptional service and product knowledge of their sales team. I am an Acura loyalist and was very interested in the RLX. When I made the appointment, Christina made sure that I was placed in good hands with Melvin, who was particularly knowledgeable on the RLX. He gave me a thorough presentation of the features of the car as well as a long test drive. Steve was a pleasure to deal with and gave me a great deal.Kudos to the team at Open Road Acura. I have been to other Acura dealers and I must say the experience at Open Road was the best I have experienced.

THIS IS THE BEST PARTS DEPARTMENT IN THE STATE! I WENT TO...

THIS IS THE BEST PARTS DEPARTMENT IN THE STATE! I WENT TO ACURA IN EAST BRUNSWICK THEY HAD THE RIGHT PART I NEEDED RIGHT IN STOCK. I GOT MY CAR FIXED AND AM BACK ON THE ROAD. AFTERMARKET PARTS AREN'T ANY GOOD THEY DON'T FIT. AND I CALLED OTHER DEALERS THEY COULDN'T EVEN GET THE PART. BOB, JOSE RAUL AND JOHNATHAN ARE THE BEST!

as soon as i entered the dealership i was greeted by the...

as soon as i entered the dealership i was greeted by the valet and guided to to get my car written up,The shop foerman took the time to help me with a noise i was hearing.my exsperiance with dealership was very peasent

Upon arrival to the dealership i was greeted with warm...

Upon arrival to the dealership i was greeted with warm welcome . Made me feel appreciated in a way , they asked about my concerns and wrote up the ticket . I felt that the my car would be attended to quickly and it was . Not even settled down and i see my vehicle being driven in for service . The manager greeted me as well and offered a variety of accomodations while i was waiting . I was in and out by the time estimated . Now that i drive an Acura , i have found a reliable service for my vehicle . Overall experience was almost enjoyable .

Awesome purchase

Went shopping for my new at Acura at Open Road. Met with Barry Chaskes one of the salesman there and was very surprised. No high pressure or games. simple test drive and got a good deal. I had a great experience and reccomend Open road and Barry to all future Acura buyers!

I leased Acura MDX from Michael Messina at Open Road...

I leased Acura MDX from Michael Messina at Open Road Acura of East Brunswick , he was very knowledgeable and helpful , he went out of his way to make sure that every aspect of the sales process went smoothly. I would recommend this dealership to anyone looking for a Acura

I was shopping for a RLX. I went to my nearby Acura...

I was shopping for a RLX. I went to my nearby Acura dealer in East Brunswick. I was promptly greeted by Ben Moy. He was extremely nice and professional as well as knowledgeable. I got a very fair price the RLX and a reasonable price for my Mercedes E350 trade. They had the color combo in stock and I was out the dealer in a quick period of time. The sales and finance managers were all very accommodating and know how to treat their customers very well. I would definitley come back and recommend the East Brunswick team.

I was shopping to lease a new TL and just happened to...

I was shopping to lease a new TL and just happened to walk in on a busy Saturday. My sales person Matteo M. spent a lot of time explaining the different lease options and loyalty benefits. I was happy with my purchase experience it was easy and no pushy. They really answer all your Qs and I recommend the dealership to all my friends and family.

I've been driving Acura RL since 1997 and the product...

I've been driving Acura RL since 1997 and the product speaks for itself. However, I've never encountered a salesman such as the likes of John Genovese aka Geno. He was extremely knowledgable if product, no sales pressure and answered all my questions. Represented my needs to his sales manager Cally Pivano accurately. Worked on getting me a good deal as promised. Finance gentleman Ron was very helpful in picking out the right packages for my needs. Overall a great experience, wonderful dealership and definitely coming back in 3 years. Would definitely have Geno as my sales person again.

I came to the dealership after shopping around at BMW,...

I came to the dealership after shopping around at BMW, Infiniti and Mercedes. I had decided that I wanted an Acura RDX. Michael Young who was my salesman was very helpful and patient. He took me on a test drive, described the standard features and he didn't push me into one model over another. We went over my options for buying versus leasing which helped me decide what I wanted to do. The vehicle purchasing did not take long. Mr. Young has been continuously helpful even after purchasing the vehicle.

Came in was greeted and purchased a nex Ilx.Was an easy...

Came in was greeted and purchased a nex Ilx.Was an easy process and had a great experience with Barry and his management team.Well worth it.

Benjamin was an excellent and personable salesman. There...

Benjamin was an excellent and personable salesman. There was no sales "pressure", just clear facts. OpenRoad Acura has lots of inventory and was avle to deliver the car we selected in two business days. Overall an excellent experience!

Michael Young was my salesman. He was very informal and...

Michael Young was my salesman. He was very informal and Patience with us and knowledgeable about Acur RDX. He took his time to go over all the features of the vehicle before purchase and after. He gave us great infromation on buying versus leasing. Mr Young made our our overalll experience great.

The dealership and the sales executive were wonderful. ...

The dealership and the sales executive were wonderful. They got me exactly the car I wanted when I wanted it and for the appropriate price. Everything was done in a few hours -- talking about cars, test driving cars, coming to a deal, etc. And then when I returned as planned 6 days later to pick up the car, all of the leasing paperwork was ready for me, insurance cards were available to me, and I could have been in and out in less than an hour, except it took awhile to go through the new features of the car. That was important to stay longer. It was a great experience.

John Genovese and Open Road Acura made purchasing a new...

John Genovese and Open Road Acura made purchasing a new MDX pleasurable. The test drive and information provided about the vehicle was comprehensive. Negotiating the lease was even better than past experiences, We are excited to drive our new vehicle!

I just leased my third MDX and had a great experience. My...