Olathe Kia

4.6
Overall Rating

Customer Service: 4.6 Buying Process: 4.7 Quality Of Repair: 4.9 Overall Facilities: 4.7 Quality Of Work: 4.5 Friendliness: 4.5 Pricing: 4.4 Overall Experience: 4.4


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Olathe Kia More family then just a car dealership.

5
R & R Hankins on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the best sales man that we have ever had to help us. David helped us with everything all the way threw the purchase of our new Soul. He made the whole day wonderful and Informative. Thank you so much for every thing. Ralph and Robin Hankins


Extremely happy customer

5
Kimberly Dennis on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

George Richardson and his team made the whole experience easy during the whole process. After we were turned down from other car dealers and them trying to pressure us into something we weren't looking for. Olathe Kia never once did that. That got us in the car they wanted and even helped with extra features I wanted added and even delivered our car to us since we lived two and half hours away. This is an awesome car dealership and a amazing team they have here/there at Olathe Kia I would highly recommend trying them before you go anywhere else. Thanks again Olathe Kia for helping us get the vehicle we wanted.


amazing service experience

5
krystaldesigns on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I don't remember the gentleman I spoke with to schedule my 60K service, but he was friendly, helpful, and NOT condescending. Upon arrival, Ryon was friendly and reviewed the services to be performed. I knew the standard 60K service would need to be slightly modified and we efficiently determined which services would be performed. Afterwards, Ryon arranged the courtesy shuttle to drop me at work.Ryon called later with an update. He was kind enough to call another KIA dealership to verify Id replaced my belts 5K miles previously; as I could only remember it had not been long. The original scheduled services were nearly finished. During the inspection, they found my brakes were nearing replacement. He explained I was not in danger of causing a more serious problem if I waited to have them replaced, but to monitor. I elected to include the front brake service as well.Ryon was courteous, respectful and HONEST without the high pressure push to add unnecessary services. The gentleman I was fortunate to have as my courtesy driver was a pleasure as well. My apologies for not having his card on hand, allowing me to properly acknowledge directly!Olathe Kia is a convenient location with a fantastic staff. The 15% off service coupon from their website was greatly appreciated as well!My entire experience was exceptional. I highly recommend Olathe Kia Service!


Extremely happy customer

5
Kimberly Dennis on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George Richardson and his team Olathe went above and beyond to work with us and got us into a car that was in our budget. Very happy customers. Even after we turned down by other dealers Olathe Kia stood behind what the believed in and was there for there customers. Also after driving two and half hours they still worked with us from our home til we had to sign the papers to seal the deal and once we got there it was sinmple and easy and was greeted and felt welcomed and felt we're family. I highly recommend Olathe Kia and George Richardson for your next car purchase. Definitely one happy customer.


Best Choice for A New SUV

5
annyelynne1 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchase my first Kia vehicle and I love it, rides great, the exact color i wanted and package. My experience with the staff was great everyone was so friendly.


Great experience!

5
Tracey Butcher on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was easy to schedule am appointment online. The staff was very knowledgeable and friendly. I will be going back and would recommend this business to others.


Great Service

5
Jeffreyg on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I arrived for my service appointment at 7:30am and was on my way home by 8:30. Amber took the time to go over my bill in detail!


Friendly, efficient and fast

5
Barbmni on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with my experience at Olathe Kia. The staff was very friendly, easy to work with . In a short amt of time I walked out with a new vehicle.


It was a pleasure!

5
Rita Payne on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car is never easy for me because I never know what I am doing or what I want.. So, I depend on others to help me through he process. I had a really good experience at Olathe Kia and would highly recommend the dealership to everyone who is looking for a fair buy and a good customer experience. Thanks to all.


Why wouldn't you purchase a vehicle from here?

5
Eric E. on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Justin Byrd handled my transaction ... I never felt pressured to do anything I didn't want to. He was very patient with the process, which was much appreciated on my end. Everything else fell into place nicely! I know more than a few people that work here, and I'm happy to recommend Olathe Kia to anyone interested in a new or used vehicle, not because of their inventory but the people and the customer service they provide!


Excellent service!!

5
MonicaC913 on 09/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a car from George Richardson today and he as well as the rest of the staff was very friendly and helpful. I would definitely recommend Olathe Kia to my friends and family.


Bill George Olathe Kia dealership

4.8
THEGODBEAST on 09/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Our salesman, George Richardson & Jason Tavernaro the finance manager did a great job selling and financing a 2016 Kia Optima to me. I also own a 2011 Kia Soul and have had it serviced at this location since 2013. Their service department always does an excellent job and all employees of Bill George's Olathe Kia dealership I have personally dealt with have been friendly and hardworking with me.


Bill George's Olathe Kia

4.8
THEGODBEAST on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

George Richardson (salesman) & Jason Tavernaro (finance manager) sold and financed a 2016 Kia Optima to me. They both did a great job and didn't let me down. I currently own a 2011 Kia Soul as well and have owned a 2007 Kia Rondo in the past. I will continue to be a Kia owner in the future. Bill George's Olathe Kia's service department has taken care of me since 2013 and will continue to be my service department due to their quality work and the entire staff's stellar customer service!Thanks,Marty "TGB"


Angela L Waters

5
Angela L Waters on 09/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My second purchase with Brent Lewis who has again gone above and beyond good customer service.


Excellent

5
Snowbird on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of the dealership and service dept are very friendly and has always taken care of the maintenance on my car. I recommend Olathe Kia


Experience

5
Redgirl on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hello George Richardson Is AWESOME BEST SALESMAN I HAD Great Job Continue To Allow God To Use You You Take Your Job Very Successful Go Go Gadget.


Customer Service

4.8
Heidi on 09/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Justin Byrd and George Richardson assisted my husband and I in buying a new 2015 Kia Sorento on Sept. 3, 2016. George was a pro and good at what he does but I must say without Justin Byrd by his side being focused on me and my husband the sale probably would not have happened. Not because George wasn't good but Justin just had a way that seemed more natural, not the stigma that some car salesman seem to fall into. He had only been at Olathe Kia a short time but seemed to be one of those people that can talk to anyone and again felt like he really wanted us to be happy with our purchase. We wouldn't hesitate to refer someone to him. Jason T. in Finance also a pro, appreciate him as well


Awesome Team here

1.3
Wayne on 09/04/2016

Customer Service: 1.0 Buying Process: 2.0 Overall Facilities: 1.0

We have been customers of Olathe Kia for years. Bought new in 2006 and 2007....traded off the 2006 for a 2016. This dealership and their SERVICE department keeps us loyal customers. David our sales person "got us". He was quick, knowledgeable, personable, and fun. WIll seek him out again when the 2007 is traded.


Wonderful!!!!!!

5
Gmawest on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

quick, friendly, through I have had 4 Kia's and the service is great! This Kia is a 2006 Sedona and still runs great!!! I came in for 2 recalls.


Very good customer experience!

4.8
Dorthene on 08/20/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While circumstances that brought me into the dealership was most displeasing, and after many years of being disrespected and overlooked, lied to and ignored, I was pleased with the handling of my problems with Tony Oddo, General Manager at Olathe KIA. He was professional, kind and listened. He then asked what would please me, and saw that it happened for me as requested and promised. A very RARE find in today's world. Kudos to salesman JC also. Thank you for this customers great experience.


Very Positive car buying experience at Olathe Kia!

5
R. Morgan on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Josh V. was our salesman and he was wonderful to work with. He was flexible and patient to work around my work schedule. He listened carefully to our desires including allowing us to shop other brands for comparison to the Kia Soul. Josh displayed a calm and caring demeanor in this entire car buying experience. When we finally decided to pursue purchasing the Kia Soul, Josh made the buying process quick and painless. After deciding on the purchase price, we were quickly brought into financing where that process also was quick and handled professionally. I gladly recommend anyone to come to Olathe Kia for a calm, caring and friendly car buying experience!


Great service department

5
Lori on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service department people are trustworthy and friendly. Ryon is is your best asset! The service is always completed in a timely manner. Would highly recommend.


Awesome experience!!

5
Lynnette on 08/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had a awesome experience at Olathe Kia!! They worked with us so well and made sure that we left the dealership with what we wanted and at the payments we needed!! We will definitely be going back!! Thank you!!


Polite, Prompt, Complete Service Experience

4.8
Carol on 08/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service manager was very helpful and polite and the person who cashiered was also very helpful and explained all the charges and repairs.


Very Impressed

5
K75Boi on 08/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My family wanted to just drive in and look at the Kia Sedona. We knew it was between the Honda Odyssey or the Sedona. George the salesman came out and treated us like a friend and took everything that we wanted into consideration and never talked over us. Needless to say we drove out with a brand new Sedona and we never even stepped foot on a Kia dealership before. If you're in the process of looking to buy a minivan then please go out to Olathe Kia and talk with George!


Great service

5
Bernita on 08/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was there for an oil change, etc. "The Works Package Service". Great customer service! Speedy service. While I was there I was able to discuss a future purchase of a new Kia Soul with Salesman David.


Amazing Team

5
Ashleigh on 08/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone was wonderful. Josh was very helpful and straight forward. Helped us from start to finish. After a bad experience from another local dealer we will never go anywhere but here.


Great experience

5
Baabs on 08/02/2016

Buying Process: 5.0 Overall Facilities: 5.0

George did an awesome job. Was looking for a used car and George guided us through the process. Came in looking at used and got a new car at a better price and terms. This was the fastest car buying experience Me and my husband ever had. They even let us take the car home before we turned in our trade in! Will definitely come back.


Great dealership

5
Jacquelin on 08/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone at the dealership was very nice and knowledgeable. They went above and beyond to make sure I received the best deal available.My salesman, David Berthiaume, was the best!


Great Service

5
Pam on 07/31/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service guys are always so friendly. The waiting area is comfortable and I appreciate having water and snacks available.


Great experience in car buying!

5
Felicia on 07/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Helpful staff that truly cared about my experience. My 5th purchase here and I will keep going back!!! Tom was an awesome salesman that worked hard to get me what I wanted!!! Even on his day off!!!


Great service

5
Amy on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Good quality customer service each time I visit for service. They are always prompt & efficient. I have recommended Olathe Kia to multiple people


Olathe Kia Rocks!

5
Brandie on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tom Svaty was absolutely amazing!!! Such a great guy to work with!!! I surely hope he is being well compensated! He is absolutely one of the best people we ever worked with!


Devoted customer service

4.8
Melanie on 07/23/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Good prices, dedicated attention, Martin was kind and knew his stuff! Could have used more explanation as to how all the fees added up in the finance department, but overall good experience.


awesome

4.8
Debra123 on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I want to say " Thank You" to David for making the purchase of my 2013 Kia Soul a great experience! I Love love love my alien green Soul!!! Thank you!!!!


Great service

5
Brenda on 07/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They were professional, friendly, helpful, willing to answer questions, interested in me as a person--not just a buyer, everyone working together.


Very thorough and freindly service

5
Ed on 07/19/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was completed quicker than I expected. Cashier did an excellent job explaining recall work that was done. A full vehicle inspection was also completed while I was having the timing belt services.


efficient service

5
Susan on 07/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in and out- done in 30 minutes I appreciate the quickness and getting things done. It was a routine service call and I was on my way


Great customer service always!!

4.3
Judith on 07/15/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I was a bit early for my appointment and they took me right in anyway (weren't extremely busy). I am having some issues with my Bluetooth commands on the steering wheel. Ryon came out and experienced the problems. They will be looking into the problem further and didn't dismiss it.


oil change

4
Constance on 07/11/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Got me right in & out. No issues or delays. Customer service was very good and the service e associates are very professional.


Great experience!

5
Tracy A on 07/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

George was the sales specialist who worked with me, and he was both professional and attentive. He listened to me, advised me according to my needs, and helped me in every step of the process. I never felt pressured or neglected. Olathe Kia did not let me down. I love my new Soul, and I am impressed with the level of service at the dealership.


Wonderful Sales People!!

4.7
Katharine on 07/11/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I thought my salesman, David Berthiaume was very nice and very down to earth, and all around a pleasurable man to deal with. He made my experience a very easy transition from my old car to my new car. And I appreciate all his eagerness to go the extra mile. Thank you David!


Worst Service Experience in 10 years

2
Cindy Czirr on 07/10/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 1.0

I bought my Kia Sportage new over 10 years ago at this dealership and it has been the best car. I've only had minor repairs and maintenance done so far. I took my car in this time for a problem I believed to be in the front end. After the first day I was told they couldn't find a problem and they were running behind. Funny, as so many service guys just standing around. I suggested leaving it another day so they could look for the problem. Nothing was done the second day either and I was told they couldn't find a problem. I was also told bring it back if it worsens, when I said it is getting worse and I was told oh really. What a disappointment as I can bet they didn't even look at the car! I then drove to another car repair place that had awesome reviews and the problem was found in less than 10 minutes! The control arm bushings were metal to metal and ball joints needed to be replaced. I was going to buy another Kia this year from this lot but not now. I will tell everyone I know not to waste their time with this dealership as you won't get a car repaired if it has a problem !


Great Service

5
Janet on 07/09/2016

Customer Service: 5.0 Overall Facilities: 5.0

I was very satisfied with the professional service. Employees were friendly and knowledgeable. "The Whole Shebang" maintenance service package was reasonably priced. I appreciate the complimentary car wash.


Great service & personnel

5
Anthony on 07/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Prompt and great service. Personnel are always very helpful and make you feel special. Can always depend on great and speedy service.


Friendly, dependable service

5
Erin on 06/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department is always very friendly. Most importantly they walk through the checkpoint and let you know of any areas of concern but are never pushy.


buy a car

5
Monique on 06/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

George my salesman was friendly and honest and a man of his word. I would send more business his way


Waste of Time/Rude and Condescending Staff

1.4
Royals_KC13 on 06/25/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I am a college student who was looking to lease a vehicle. Kia sales staff brought me in on false numbers and were rude to my father and I about our credit scores. We told them we wanted to lease and not to buy a car, and the entire time we were there they tried to sell us a car. We told them our budget and what we wanted and they said they couldn't do that price and no other dealership in Kansas City could either. Turns out Toyota, Ford, Honda, all had better pricing by nearly $50 and offered great service plans on leased vehicles, which they didn't even mention. I ended up getting a Toyota Corolla for a price $60 a month lower than Kia's offer, and $1000 less due at signing with 3 years free mantience and an education discount that was also offered at Honda and Ford (not at Kia). Don't waste your time at this dealership, they also told us that the other Kia dealerships lie about the prices they offer just to get you into thier dealership, guess they are no different! Cannot express how much better every other dealership was than this one.


Great Service

5
Mike on 06/23/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly and knowledgeable staff. No hassle dropping off or picking up my vehicle and I'm happy with the work performed.


Trustworthy and friendly

5
Leasa on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The guys are friendly in the service department and I trust them. The waiting area is comfortable. The snacks are a nice touch!


Good Service Department, Dubious Sales Practices

3.2
Samuel on 06/17/2016

Customer Service: 3.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The experience with the service department was fine. They were fast and cooperative, and they know what they're doing, from what I can see.


Great place to do business!

4.8
Linda on 06/17/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly, personal service. Sales personnel went out of their way to make sure everything met or exceeded my expectations. Love Olathe Kia!


Great service with a smile!

5
Mary on 06/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great service, clean, everyone was friendly and willing to help. Would highly recommend this dealership for your new Kia. They helped me find the perfect car.


Great No Pressure Sales

5
Rhonda on 06/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

George Richardson was extremely helpful and made buying my new Kia a relaxing and stress free experience. At no time did I feel like I was being pressured. I felt like a valued customer and not just another sale.This was my second vehicle purchase from Olathe Kia and will certainly not be my last. From the sales team to the maintenance department, I've only experienced the most professional and courteous employees.


Scheduled service on vehicle

5
Chris on 06/13/2016

Customer Service: 5.0 Overall Facilities: 5.0

Had the fathers day special completed on my vehicle. Appreciated the price for the combined services and also the efficiency in getting me in and out while being busy.


Good service

4.5
John on 06/06/2016

Customer Service: 4.0 Overall Facilities: 5.0

It was finished on time; service people were very friendly. (Oil and filter change, tire rotation, free car wash, etc.)


Please as usual!

5
Patti on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've always had good experiences every time I come in. Ryan is always most helpful, cheerful and explains everything thoroughly. I just come in for my routine oil changes. But, I did come in a month or so ago because I was told by my daughter's boyfriend that I had an exhaust leak. Ryan had the guys check it out and they couldn't find anything wrong. I was relieved to hear that and they didn't charge me anything for checking it out. So, when I was in this last Saturday for my oil change I had them check the exhaust again. Still no problem.


Great Service

5
Gennifer on 06/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryon helped make the experience great! Found a way to save me money by using a coupon available. I really appreciate that.


Everything went well throughout the entire process

5
Leo on 06/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My salesperson, Julie, was helpful, pleasant, and knowledgeable. She answered all questions with a smile. Others employees welcomed me kindly as well. This is our second Kia Soul from your dealership.


Great service, detail oriented service repair tech

5
Teresa on 05/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department always go above and beyond to make my appointments not be a pain. I really appreciate that. And I really appreciate the courtesy van pick up and drop off. Very convenient.


Friendly staff, courteous, great service

5
Robert on 05/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly, reliable, prompt service. The staff really listens and cares about your service needs. They will work on a problem until it gets resolved to your satisfaction.


Great Service

5
Jennifer on 05/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

David the sales guy was very nice and relaxed. I didn't feel pressured but did end up buying a car...though that was the plan anyways. He was very helpful with all of my questions too.


Great service

5
Kaitlin on 05/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dropped my car off without notice and they were able to fix it in just a few hours. Great service.


Great experience !

5
Catherine on 05/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The company Kia was most accommodating . The sales person and all others involved, went beyond their duties to explain info and made sure I was happy! Thank, guys!


Fantastic experience

5
Exuberanted on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend Brent Lewis as your salesman he will get the very best deal for you. I walked in Saturday morning said I like this Optima that I had looked at the night before give me the mileage the history of the mechanics he complied easily I said this is the price I can afford he said it might be a tad more a tad was all it was. Still well within my price range. I bought this lovely Optima. Sales tax rolled into the loan as I didn't have any money or any money down my payment is exactly what I needed and I drove away 2 1/2 hours later. And I still got to keep my old car and keep the cash from the sale of it when I sell it. I'm still in disbelief! I am sending my children and my coworkers and parishioners to Brent at Olathe Kia


Fast Service

5
Nelson on 05/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Service department and friendly greeting.Got us right in and completed our car on time as we were told. Explained what they did the car.


Mrs. Brown

5
Vita on 05/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just walk in and buy a car nothing down sales tax rolled into the loan all I had to do is transfer my insurance and tags that is amazing.


Great service

5
Sharon on 05/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very happy that they listened to what I needed in a car and what I could afford and they made that happen Thank you very much!!


New Car Purchase

4.3
Ryan on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Very easy process. George was great. The finance guy was easy to work with, which I appreciated because usually they are one step above lawyers!


Suzi Love_my_Rondo

5
Susan on 05/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great communication concerning needed maintenance, detailed breakdown of costs given and takes the time to explain/ show "why" the repair or maintenance is needed. Quality work, knowledgeable friendly team all adds up to making me a repeat customer when it's time for me to purchase a new vehicle.


First time car buyer

5
Alyssa on 05/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was my first time buying a car and George made it very easy. No stress at all. I would definitely recommend Olathe Kia. And see George!


Great Service works Great for customers

5
Wanda on 05/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Straight answers very good all around bussness alert on the cars thay are being sold. Geroge Richardson was very informative.


Elece Cohen

5
Elece on 05/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0

I felt their concern to fix the problem from my conversation with Bev saying come on here & we'll give you a loaner to Mark greeting me, then assessing the problem immediately. To accomplishing the fix. I always feel that I can depend on sound advise & problem solving and excellent service.


56 and my very first new new car

5
Susan on 05/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

David our sales guy was awesome. I am 56 yrs old the last in our family of four to ever have a new car. I had 3 styles I was interested in and test drove one, then test drove the Optima. I am very happy with our decision.


Great people to deal with. So clean and nice.

5
Cheryl on 04/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Treated very respectfully. Everyone there is so nice and seem to care about me as a customer. I went to Kia in Shawnee and will never go back. It's great to like to go to get work done.


Made the whole process fast, easy and pleasureable.. Dwayne

5
Dwayne K. on 04/19/2016

Customer Service: 5.0 Overall Experience: 5.0

I stopped in to look at cars. Salesman Brent Lewis let me take a Kia Soul on a test drive. I returned, filled out a 3-minute credit application, then had to head home. When I arrived at home, Brent Lewis was calling, asking "When do you want to come pick this car up?" I went the next morning, spent about 30 minutes in the finance office signing the usual paperwork that accompanies a car purchase, then walked out the door. It was literally that fast and simple!! I could not be happier with the entire process. Thanks you Olathe Kia and Brent Lewis!


Great service

5
Christy on 04/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was able to drop off my car and get a ride to work. My car was repaired quickly and came in cheaper than originally quoted.


Wonderful experience

5
Teresa on 04/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everything was seamless! I was up front about my needs and the Sales Representative worked hard to help me meet those needs.


Great Service

5
Michael on 04/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They always explain to me anything that needs to be addressed right away or just needs to be watched. They are friendly and efficient.


Service Department

5
Valentina on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department is always so friendly, professional, and knowledgeable!!!! I appreciate their honest assessment of my car and it's needs. I also appreciate that the staff is the same as when I bought my car 5 years ago!! I think that says a lot about your organization!!!


Great service

5
James on 03/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly. Took my car in ahead of schedule. Finished quickly. Washed the car. Great service! Wish every dealership service department was this efficient !


Great Experience

5
Corina on 03/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

they did use high pressure sales, listened when i had questions. Explained every step of the process. Liked getting introduced to various workers in other departments, made me feel like Me as a new car owner was important


Good Services

5
Kenneth on 03/24/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was completed in a timely manner, even without an appointment. Waiting area has comfortable seating, tv, wifi, drinks & snacks.


Great service

4.5
Mark on 03/23/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Service man listen to my description of the problem and took the extra time to research it and we think fix it.


Adaquate and comfortable waiting rooms.

4.7
Brian on 03/22/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Ryan is very good at understanding what is needed. Someone above him is resisting standing behind my 2005 Optima with its several surprise flaws.


Excellent dealership

5
David on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone is so pleasant. Service is excellent and a good value. Easy to establish a service time online or by phone.


Great service went extra mile

5
Scott on 03/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have bought two cars from Brent and he has always taken care of me. He is an asset to this dealership


Extremely pleased with the service and the people!

5
Sharon on 03/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone I came in contact with was very nice and I love the fact that whenever I go to have something done to my car, I don't have to wait long, not to mention the fact that they wash my car! I LOVE THAT! I know that when I give them the key to my car, I can rest assured that they're going to take care of business efficiently and I feel very comfortable and good about that! Thank you everyone for a job well done!


Buy Your New Kia Here!

5
Alexandra B. on 03/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I bought a new 2016 Kia Optima from Olathe Kia. Our experience was top notch. Our salesman George went above and beyond to get us the car we wanted in our budget and to be available to answer all of our questions. He was very knowledgable and sincere in helping us make the right purchase. We never felt pressured into purchasing a vehicle but Olathe Kia had the right price and the right car to fit our needs. Thank you George so much for helping us through this exciting purchase! We highly recommend this dealership.


Great Low-Pressure Sales Experience

5
Mary on 03/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second purchase from this dealership. It is clean and bright and all the staff are great. I appreciate there are no high pressure sales tactics and George listened to my wants and delivered! As a woman, it was especially nice to be treated with respect. Also, it is nice to know that the service staff is as great as the sales staff. I've always had my cars serviced at this dealership and will continue to do so.


Great people, great customer service!

5
Melissa on 02/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I enjoy getting services at a reasonable price and not having a high pressure salesman encourage me to do unnecessary services.


Ryan is the Man

5
Rutha on 02/25/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryan, my service representative who is always friendly and helpful. He makes sure that my car is serviced correctly and I'm out very fast.


kia oil change

5
Bryan on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kia was able to get us taken care of in a timely manner and even took care of a recall we did not know about.


Great service and friendly people!!

5
Kathryn on 02/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Fun and friendly! My payment was more than I wanted, but I think it was a fair deal. They worked hard to get me what I wanted. Tom was willing to show me a lot of cars, so I could find the one that I loved.


Great dealership in sales and service

5
Bonita on 02/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Service was very quick and I was not pushed to get extra service. The complimentary car wash was a very nice touch since it was the next thing I planned for my Kia.


Fantastic experience

5
Gregory on 02/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The salespeople do not pressure you. They are pleasant and courteous. The sales area is always extremely clean. Everything was a highly positive experience. We were most impressed with the way things were handled, even to the point where they introduce you to the service staff (this was our second vehicle that we had purchased from them, so that was not necessary). Vegas was tremendous!


Makes buying a car fast and easy!

5
Billy and Shelly on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased 7 cars from Brent at Olathe Kia! Family also purchased 2 from Brent. He's a great salesman who will do whatever it takes to make the sale happen. He goes out of his way to make each customer happy. We will continue to go back to Brent and will recommend him to everyone we talk to.


good service

4.7
Dorothy on 02/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Friendly. Greeted immediately. Right on time (according to the time estimate that was given to me by service when I called to make the appointment). Ryan always explains things well.


Fast, friendly salesmen

5
Billy on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brent is an extremely friendly, honest and knowledgeable salesman. We have gotten 6 Kias thru him now, and will continue to go thru him and recommend him to family and friends. He goes out of his way to make things as quick and easy as possible. Once you go to Olathe Kia, you won't go anywhere else!


Great sevice center

4.8
Tiffany on 02/01/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryan (service manager) is the best, he is always very friendly and helpful. Always has a smile on his face.


good customer service

4.3
Robert on 01/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

gentleman that took care of my car was professional and made me feel as though my car is just as important as a new car


Great service,clean waiting room.

5
Edward on 01/25/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly employee met me at the entrance to the service garage. He found out what I needed and proceeded with my oil change. I found the waiting room warm and hot coffee waited with other snacks and bottled water. Your people have always taken great care with me and my Optima. If they could get a higher score it would be 10+.


Service Dept

5
Richard on 01/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryan and the whole service crew always go above and beyond to take care of my car. I have 128,000 miles on my Spectra, but they treat me just like the customers with a new model car. The staff try to make sure I'm comfortable while waiting at my service appointment as well.Kudos to the service Dept-Job well done!Keep up the good work!


service

5
Jeff on 01/23/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They just take care of business. I think I will have to wait long periods of time for the car to be done, but they always surprise me. They are all so friendly also, I think no less than five people said hello to me and it was 8 AM.


Great service.

5
Leland on 01/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My appointment was for 2:00 P.M. but I arrived early. My vehicle was taken into the shop early anyway so I was able to travel to my home sooner than expected. Many thanks.


great service

5
John on 01/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Prompt service even at busy time. I needed an oil change and they fit me into a packed schedule AND when things were done, suggested I needed a tire rotation and took care of it immediately!


Service work

4.2
Ed on 01/19/2016

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Prompt, Friendly as always. Ryan the Asst. service manager is the best I have had in many years in this area. Thanks


great service, friendly staff

5
Jerry on 01/19/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly staff, knowledgable about the vehicles but do not try to push you into a sale. Been going there since 2004.


Best service ever!

5
Vicki on 01/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like the promptness the attitudes of your employees and how efficient things are run. I tell everyone I know about you!


Great dealership!

5
Sarah on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All contact I've had with Olathe Kia has been great! My recent service couldn't have been better. Very courteous staff!


Easy Process, Great Service

5
Janette on 01/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tom was incredibly helpful and really paid attention to what we were looking for and how best to help us get it


Title

5
Mark on 01/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fast and friendly service. They also explain your options and the prices for services before just doing which I very much appreciate.


Excellent sales support

4.7
Alan on 12/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The salespeople (Darrell Augustine and Doc) were the best. Not pushy, and worked with us in an open and honest way to get the best value.


Great service by knowledgable staff

5
Charles on 12/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone is always friendly and not afraid to say hello with a genuine smile. I liked the price of service and how the dealership is always looking out for my best interests. They recommended a tire rotation and advised I could get a discount since I did it with the oil change.


Great Dealership - Always friendly and helpful

5
Tamara on 12/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Service people are always so friendly and down to earth. Someone always greets me as soon as I step out of my car. They never talk down to me and they always use easy to understand terms regarding anything my car might need.


First in line, took me first , reasonable time

5
Barry on 12/12/2015

Quality Of Repair: 5.0 Overall Facilities: 5.0

Well I arrived early and they got me in first , very happy with my experience with the service dept. so much that I made another appt. to have my power streering line replaced.


Recall

4.2
Edward on 12/06/2015

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was done in a timely manner. The people were nice and helpful. The water and snacks were a nice touch.


Salesperson lied about vehicle price

1
semperfidelis68 on 11/27/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went to look at a Ford Fusion advertised on craigslist and their website. When I got there I asked the price. After looking at the car for awhile, I checked on their website, the price the salesman told me was over $4000 higher than what was listed on the website. I mentioned this to the salesman and he lied to my face saying that price online was for a different vehicle already sold. I mentioned that the VIN number and the stock number were the same, he got really pissed off, said I was messing with his head. I asked him straight out if he was lying, he said I needed to leave. Nice way to treat a disabled veteran pal!


Warranty issue resolved

3
cadybryan on 11/15/2015

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

I had an issue with an extended warranty I purchased along with a vehicle purchase from Car City/Olathe City. After going back and forth, Mr. Bill George, owner of Olathe Kia along with several other dealers, spoke with me and resolved the issue to my satisfaction. I was very thankful Mr. George spoke with me in person as it shows they are concerned about their customers.


Fantastic customer service and no hassles !!!

5
tonyfulton4444 on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my Jeep Wrangler from Olathe KIA , the experience was amazing. Honestly, the best experience I have ever had buying a vehicle and the sales team was remarkable!!!


best place in kc to buy a care

5
JustinandTiff on 10/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I ususally hate buying cars, seriously I drove a hoopty for 5 years to avoid the car buying experience, it was time though and we went to see Ernie Black. Wow what a different experience. He was patient and informative let us text drive several cars. We left with a beautiful Sportage for my husband. That night unfortunatly my poor old chevy finally bit the dust. I emailed Ernie to see if they had anything on the lot I could afford. To my surprise Ernie showed up at my job with a loaner for me to use until my next day off so I wouldnt be carless. Two days later I bought myself a brand new Soul that I am absolutely in love with. Our experience was absolutely perfect during both transactions and I will be an Olathe Kia custome for life. My only disapointment was there was no dancing hampster anywhere in my Soul (Iv looked everywhere)


great service

5
Terri on 07/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first Kia from Olathe Kia the experience was great everyone was friendly and willing to help. I was pleasantly surprised when I came in for my first oil change how they made me feel like I was a old friend I would recommend anyone I know to give Olathe Kia a chance.


Best experience I have had a a car dealership

5
Tara on 07/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just leased my second car from Olathe Kia. Low pressure great service can't imagine buying a car anywhere else. The service department was also great.


Always EXCELLENT service

4.8
tirin11 on 06/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Ryan, Mark and Brandon always provide great service in the service department. The other staff is always polite as well. The other day, I had requested my oil be changed along with some other things I had scheduled. They didn't catch what I had said. It was a busy morning and I had forgotten to mention the oil change along with the other things when I had called the day before. Well, they did catch that I needed a front light fixed. They did that and without charging me labor. When I caught it that they didn't change my oil. I had to make another appointment to come in for it. Due to not hearing what I had requested that morning. They did not charge me for my oil change when I came in for it. And they fixed something else without charging me anything. I did not complain or ask them to do that. They did it on their own. People make mistakes. And they were busy. So, I understood and was not upset that they had missed what I had requested additional that morning. However, because they are all about providing excellent service. They got me in quickly for the oil change and did not charge me. I can't say it enough. They provide EXCELLENT service. This our 2nd Kia we have bought from the Olathe Kia dealership. I plan to buy our 3rd car from there as well. We have been going to them for all service needs for 7 years. And I have been very happy. I have even priced around what we have done there. It is about the same as other places. Occasionally they are a bit higher. But it is worth it due to the service I am provided. And for services that take more than a few hours. They always give me a car to borrow.


Newlyweds First Car Purchase

5
Artz on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

What a great experience! We showed up, knew exactly what we wanted, stated our price for a KIA Sportage, and they worked hard to get us as close as they could to what we wanted to spend. No pressure, easy communication, and simply straightforward! Best experience we could have hoped for, thank you Olathe KIA, ad Mark Henry for your work and honesty.


awesome customer service

5
liz on 02/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are great. They care about what you want. They take the time to listen and make sure you are happy. I highly recommend this dealership.


So easy

5
ranflan on 02/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cant put into words how much how much I hate car shopping. So in an attempt to relieve some of the headache I sent in my info and questions thru the internet first before visiting the dealership. Delvin answered my questions right away and volunteered a few facts about the car that he thought I would like to know as well. I went in the next day and Delvin had everything ready for me. Wow...dont bother with other dealers...just go straight to Olathe Kia! Friendly, informative and great pricing!


Exceptional

5
taylor on 02/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was searching for the perfect vehicle and stated my search online. I was contacted by Tom and he listened to exactly what I wanted then told me about their VIP Price for online customers. Allot of people hesitate to send in their info via online due to the overwhelming amount of calls and automated emails that follow...I received a bunch from other dealers and no-one listened except Tom! Olathe Kia got my business because they listened!


to olathe kia

0
alan reitmeier on 11/01/2014

I had no problem talking to a salesperson! It was there broken promises of being able to give me an auto so no I would not recommend them..and im going to put my non recommention on the internet to let every one no not to waist there time with olathe kia!!


Best sales/service team EVER!!

4.6
mstiffany198 on 10/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I purchased a used vehicle here in August and it was by far the BEST car buying experience I have had in a long, long time. My salesman(Brent) went above and beyond to take care of me and the requirements for my budget. The ENTIRE staff is so pleasant to work with and the process was painless. I can't say enough good things. I had to take the car in for service and Rynn(service mangager) was AWESOME. I didn't have an appointment but he was able to get me in and out in no time! He also had my car washed when they were done. SO NICE!!!! I accidentally threw my title away so I had the pleasure of working with Alice to have it replaced. She was able to order me a new one and it arrived in no time!!! If you are looking for friendly and experienced dealership head to Bill George's Olathe Kia!!! They will take EXCELLENT care of you!!!TiffanyJ.


Very Good Experience

4.7
Patrick and Linda Oppy on 09/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

spoke with a tom on Monday before last and set up an appointment for last Sunday. We arrived in town from Manhattan and the car we came to see was clean and ready for a test drive. We really liked the Buick Enclave we tried out and after speaking with their finance manager , we chose to cancel 2 other appointments and purchased their car. Thank you from the both of us for your approach on buying our Enclave we really like it. I would like to work with Olathe Kia for our next vehicle when that would come to be. thank you, Patrick and Linda Oppy


Brent is THE BEST!

4
TracyJams on 09/23/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

If you are looking to purchase a used vehicle from someone who will work hard to get you financed, look no further than this dealership. I am specifically referring to "Car City Luxury Imports." In December, 2013 I purchased a 2007 Lexus ES 300. Even with my marginal credit, Brent was able to get the owner (Bill George) to finance the vehicle. Brent was fun to work with, courteous and has a great attitude. I never had a days worth of trouble out of this vehicle and it came with all the service records up until a few months of my purchase. Last month, I returned with my daughter to purchase a vehicle. She has ZERO credit, but again, Brent worked his magic and she was financed to purchase a 2008 Kia Optima. She is very pleased! While we were there, I saw a beautiful, black, 2009 Lexus ES 350 on the lot, but I thought it was out of my price range, I couldn't possibly be financed, etc. Three days later, Brent called me to come pick it up! I was pleasantly surprised! Both my daughter and I are EXTREMELY HAPPY with our vehicles and consider Brent not only our go-to car salesman, but a friend as well. If you're on the market for a car, check their website, do your research and GO VISIT BRENT at OLATHE KIA/CAR CITY. You won't be disappointed!


Brent is THE BEST!

4
TracyJams on 09/23/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

If you are looking to purchase a used vehicle from someone who will work hard to get you financed, look no further than this dealership. I am specifically referring to "Car City Luxury Imports." In December, 2013 I purchased a 2007 Lexus ES 300. Even with my marginal credit, Brent was able to get the owner (Bill George) to finance the vehicle. Brent was fun to work with, courteous and has a great attitude. I never had a days worth of trouble out of this vehicle and it came with all the service records up until a few months of my purchase.Last month, I returned with my daughter to purchase a vehicle. She has ZERO credit, but again, Brent worked his magic and she was financed to purchase a 2008 Kia Optima. She is very pleased! While we were there, I saw a beautiful, black, 2009 Lexus ES 350 on the lot, but I thought it was out of my price range, I couldn't possibly be financed, etc. Three days later, Brent called me to come pick it up! I was pleasantly surprised!Both my daughter and I are EXTREMELY HAPPY with our vehicles and consider Brent not only our go-to car salesman, but a friend as well.If you're on the market for a car, check their website, do your research and GO VISIT BRENT at OLATHE KIA/CAR CITY. You won't be disappointed!*The only reason I did not give 5*'s - Shelley Slinkard. She's "rough around the edges" and needs a refresher in customer service.


Nightmare

2.4
dearthskey on 07/26/2014

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

DJ Shire was the only positive part of this whole experience! I was promised so much before I signed the papers for my Kia, and trouble started right when I got home and looked over the papers...sale price was wrong, one of the promised items they actually charged me for (or tried to), and the interest rate was not as promised. DJ made the paperwork right for me, and did everything he said he would! I proceeded to take my car back for a new fender and the tow package I was promised. After they had it for 5 days, I ended up calling them to get my car back...it only had the fender...no hitch! I was told to come and get it and ended up waiting another 50 min to " finish" cutting the extra key that was promised on day 1! I finally set up the appointment for the tow package myself, and not only was it $425 less than they had tried to charge me, but it's only going to take 1-1 1/2 hrs, and they had it for 5 days.!?? Total nightmare. Again DJ Shire is the only positive! My salesman, Cliff and the "sales manager, Will had no idea what the other was doing, and my patience was completely tested...I failed, but so did they!


Heidi is great

5
Tiffanneg on 07/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend anyone working with Heidi. Great customer service and problem solving skills. She has been more than pleasant to work with. Thanks Heidi!


Left upset

2.5
Raychelle on 05/11/2014

Customer Service: 2.0 Overall Facilities: 3.0

I was a little disappointed. My husband and I walked in. No one greeted us for at least 10minutes. Not even a hello, someone will be with you in a second. Finally the first person to say hello was Roy. ( very friendly man) He looked at us again just standing there for a while and asked if we had been helped. We told him we saw an add that said ask for Brent. He told us he was with someone but would be with us shortly. Brent was taking forever so we just asked if he was able to help. We looked at a couple cars and start the paperwork. We wait for about 45minutes and we finally ask what's taking so long!? Roy told us they were still in the process of running the application. We waited a little longer and we heard Brent call and ask what the hold up was on the application. Whatever the lady said on the other end made Brent begin to question if my husbands social security # was real. My husband just received his social. He is new to the country. I began to get irritated because if there is a problem with the social just say that! Don't ask all these questions like we have an intention to lie. We have gotten an aprtment, he's gotten a job, and we applied at other dealerships with no problem. I then heard him go on to say I don't feel like dealing with the paperwork and to just decline the application. He didn't even address us to say what happened. After I told my husband it was time to go Roy asked if he was going to try to run it again. Brent said he could try but after that I was upset and said no thank you let's go. Brent then said maybe it's just not in our system yet.


Had our 2003 Kia Sedona towed there with bad water pump,...

1.2
gottfred9f on 03/27/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

Had our 2003 Kia Sedona towed there with bad water pump, after pressure testing myself. Service advisers told I had done the other seals, gaskets, and radiator. Refused to not do "their" checklist, whined a lot about it being their "standard" procedure. Charged $200 to replace the same seals/gaskets again, after not being authorized to do so. After that, they refused to check water pump. Ended up towing the van to their competitor, where they said that the removal of the parts that the seals I had put in before would ruin them. $16 of seals cost me $200 to get my van back not operating, in the same shape it was when towed there. We bought the van new at this dealer, it has changed hands since then. Service adviser whined at us for an hour about they had to fix it. Their competitor's quote was $150 less for the water pump replacement then they were. This dealer had always did our service, I would not take a go-kart to them now. Service Rep Ryon was not the problem Service Adviser, whiny service adviser not a choiceOwner also refused to take our calls about our experience and concerns. Contacting NFIB and BBB about their business practices.


Purchased 06 Sorento Nov. 2013 was taken to loan officer...

2.6
jreed45 on 01/23/2014

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Purchased 06 Sorento Nov. 2013 was taken to loan officer eventhough I already had my finances taken care of said they would not put it through credit report and tore up the paper. Needless to say I received 3 letters several days latter about this loan. Could neved get this loan office to explain why. Most recently I had my oil changed and by the way your service center is very friendly. I asked them to run a service report on my vehicle since it was originally bought from them I was looking to see when it had a tune-up done and also the timing belt replaced or at least looked. I was SHOCKED with the results it seems the vehicle had a new short block installed (under warranty) and the timing belt replaced I think at least twice for some other defect I was livid after reading all 27 pages. If I had been told about this when looking at the Sorento I would not have bought this autoI would probably purchased something else. This proves to me that even dealers are not honest and I will NEVER buy another car from this location. I will continue to get it serviced since I am pleased with this part of the location. You can be assured that I will not recomment this dealership to anyone.


After a let down at SMKIA, Olathe KIA got me right in and...

4.4
bll on 01/07/2014

Customer Service: 2.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a let down at SMKIA, Olathe KIA got me right in and quickly too! They checked out the control arm (recall notice) and performed a transmission service. Thank you.


very attentive , interested in finding a mutual so

0
Pete Thielen on 01/06/2014

it is nice to be serviced without being pressured/


In 2010 I leased a new car from this dealership and from...

1.4
CarLease2010KC on 08/02/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

In 2010 I leased a new car from this dealership and from the moment I signed my name, everything went bad. The dealership was deceitful, unhelpful, clearly just wanted to make the sale and didn't care at all about me. They even went as far as telling me they made a "clerical error" on the original contract and needed me to resign. I'd read the original contract front and back because I didn't trust them, so when I went back in to resign, I asked them to show me where the clerical error was. They pointed something out that seemed harmless, made sure to point out that my payments, length of the lease, etc. would all be the same. They conveniently managed to blow right past the mileage for the term of the lease. Now, I recognize that it was totally on me to have to reread the contract and make sure that everything really was the same, but I signed anyway and ended up screwing myself out of 9,000 miles on the lease over 3 years. Some clerical error.Once the lease ended, things only got worse. I called in advance of dropping the vehicle off (which I did 3 weeks prior to the lease being up) to give the dealership about 5 hours notice that I would be coming in. When I dropped the car off, they clearly had no idea what they were doing. They even told me they weren't sure what they were supposed to do. I kept asking them, "Are you sure there's not something else you need to do or that I need to sign??" I should have gotten them to sign something verifying I dropped the car off, what I dropped of with it, etc., because, what do you know, 10 days after the lease end date, I started receiving letters telling me I hadn't turned in the vehicle and that I would be penalized accordingly. I immediately made phone calls to the dealership and the finance company, and both told me that I should ignore the letter because obviously I had done everything I needed to do. So, needless to say, I was not pleased when I received another letter a few weeks later saying I hadn't responded to phone calls or letters and still hadn't turned in the car. This time I went to the dealership in person. I spoke to the general manager, who assured me everything would be resolved within 2 days, 3 at most. That was 3 WEEKS ago. It has not been resolved. I received another letter today charging me for turning in only one set of keys with the car when both the sales manager and the general manager of the dealership have made very clear to me that they are aware I turned in both sets of keys. The finance company tells me the reason I'm getting these letters and seeing these charges is because the dealership did not do things the way they were supposed to when I dropped off the car originally...more than two months ago. Can't say I'm surprised. No one over there seems in any hurry to help me at all. They all put on their sales face when they talk to me telling me it will be taken care of right away, but nothing ever happens. I call and email and show up in person and all they ever do is give me empty promises that it will be taken care of. These people don't care about helping me because they know they aren't getting a sale out of me. As soon as they made the sale, they moved on. They care only about getting the signature and then you are chopped liver. They will promise you the moon, but don't ever expect them to deliver. They are sales people through and through and in the worse sense of the word.Save yourself some serious trouble and just avoid them at all costs. You can find a much better vehicle from much nicer people across the street. I recommend Olathe Toyota. Ask for Justin. He sold me my last car and was incredibly knowledgeable. And they didn't forget about me the minute I signed on the dotted line...


Sales person was very friendly, however he knew very...

4
BruceBeadle on 07/30/2013

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Sales person was very friendly, however he knew very little about the car he sold me. He's sold me the car with one of the headlights out ($100), and on an empty tank of gas. On the way home the change oil light came on. So much for inspecting there vehicles before they sell them. I'm a soldier at Fort Riley and I do not have the luxury of free time to drive back to the dealership to have their mistakes fixed. Be wary when buying a used vehicle from this dealership. I'm sure it's different for the new ones, but a work ethic doesn't care if its new or used.


As a parent and having your first child go off to college...

5
ShellyRay on 07/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a parent and having your first child go off to college is hard. Knowing that she will have reliable transportation make it a little easier. Brent helped my daughter get the car she was looking for and the price was just what she could afford. Thank you Brent for being patient with her while this was another one of her firsts.


The sales guy Dominic that I was using was very nice and...

1.6
slingle2003 on 07/17/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

The sales guy Dominic that I was using was very nice and friendly and was about to close the deal when Will Francis Sales Manager totally ruined the deal for him. Will was very rude, spoke down to me, and was down right a complete JERK! I was giving the wrong information about the car to begin with as far as where it came from. When it was pointed out to Dominic he apologized and left the room so I would talk about what to do next. At that time Will came in all heated and started an agurment with my brother who was with me. I wasnt not informed of this until I asked to see the carfax on this car and found it myself. When trying to figure out a deal with Will he became VERY rude. The salesman i was using actually had to tell Will several times to leave us alone as I was trying to talk about if I would be getting the car or not. I was allowed to take the car home again for the night to decide if I wanted it or not and to give everyone time to cool down. After the HUGE blow out we had with Will I was still considering buying the car because I loved it so much and my sales guy was very nice. However, after thinking about it over night i decided I didnt want to have anything to do with Olathe Kia and returned the car the next day when I got off work. Dominic was not there due to being his off day so when I got there Will was there and gave him the keys and told him i would not be purchasing the car from them due to what happened the day before. Another sales guy went to go get my car during that time Will told me that I should check out Criagslist to purchase a car. I believe that was totally uncall for and dang right rude and disrespectful! My credit was good enough to buy a car at Olathe Kia but it felt like Will just wanted to get one last jab at me just like he had done the night before. I will make sure I post on every social media what happened to me and make sure I tell EVERYONE I know NOT to ever go to Olathe Kia to buy a car. Will Francis is a complete A**HOLE and should not even have a job there if he is going to speak to customers that way. I am more then happy to take my business else where!


Horrible service department

1
Neil on 06/11/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

After having my vehicle serviced a week ago for transmission issues, the service department told me it was due to a loose battery cable which was causing my vehicle to not go into park properly and the key will not come out of the ignition. When we got home the same day the same issue was happening, I brought the vehicle back the NEXT DAY and Larry in the service department looked at my vehicle and scheduled an appointment for the following week, keep in mind this is now the second day I had to leave work early to deal with this issue. Upon arrival Larry tells me that his tech will now look at the vehicle to figure out which part they need and will call when it is in, I asked him "what was the purpose of setting this second appointment if you weren't going to be fixing the vehicle", at ths point Larry tells me that he is not going to be able to help me and has me leave. Come to find out they, sold me a vehicle that had been in a collision and was shown a clean carfax which was not true, if you are looking to buy a used vehicle without headaches I would STRONGLY recommend NOT going to Olathe Kia!


Brent did a great job getting me financed for the perfect...

5
stephanieshay01 on 04/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brent did a great job getting me financed for the perfect car! He was able to work with my far from perfect credit to get me into a 2013 kia rio.


I purchased a Sorento January 31 and asked for the sales...

1.8
asdf12 on 03/13/2013

Customer Service: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

I purchased a Sorento January 31 and asked for the sales tax to be included in the loan. Everything went well until the sales tax didn't come in the mail. On February 22, I began inquiring about when I would receive it. After much back and forth, yesterday March 12, I find out it was not included in my loan. I asked for a manager to call me. Nobody called so today March 13 at 7:50p, I called and talked to Jay. He was already familiar with my situation (but apparently had no plans of contacting me). He tells me the tax was not included in the loan because I lived in Missouri. This was the first I had heard this. He says my sales guy and finance guy are familiar with this rule. I said that when I asked for the sales tax, they should have told me right then and there. They knew I lived in MO (it was on all of my paperwork). He basically called me a liar that the sales guy didn't tell me about this. He says everyone at the dealer know this. Because it took so long for anyone to tell me that I wasn't getting a check for the sales tax, now I am left with only a few weeks to come up with thousands of dollars to pay the sales tax. Jay said he was "sorry" but offered nothing to ease my situation. Sorry will not find me money to pay my sales tax.1. If I was told that night I would not be able to include the sakes tax, I would not have purchased the vehicle. Was that information kept from me on purpose so I would purchase the vehicle?2. Why was I not told when I first starting inquiring that the reason the tax was not included was because I live in MO if the sales guy and the finance guy knew? Why did it take from February 22 until March 12? Don't buy from this dealership unless you don't want any customer service once they sell you the car!


I have two Kia's and drive many miles to Southern Johnson...

5
seharper22 on 01/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have two Kia's and drive many miles to Southern Johnson County to use this dealer due to their wonderful service department. thanks Ryan and Dean for a great experience!


This was our Third Kia purchased since 2002 from Olathe...

4.8
gilder486 on 11/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was our Third Kia purchased since 2002 from Olathe Kia. Always treated with great service and will remember how we are very fair in everyway. Doc Snyder was our first two new Kia sportages and Darrell Augustine the Forte. Great salesmen in everyway.Special Thanks,Larry & Sharon Gilder


They are awesome to work with. They are not your average...

5
Leia29 on 08/21/2012

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are awesome to work with. They are not your average sales people. Very laid back. Are willing to help you in any way they can. Thank You so much!


Joe was very friendly and helpful. He understood right...

5
ReneeMarie on 08/12/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe was very friendly and helpful. He understood right away what I was looking for and gave me options but didn't try to push me in another direction like many other car salesmen do when looking at used. He respected my need to think about what I wanted before making a decision. Pushy salesmen usually make me want to leave immediately, but Joe made me feel like I could trust him and that's what made me return to Olathe Kia to purchase the first car I had stopped to look at. He helped me with all of my concerns so I felt great about my purchase. Brent helped with the finance end of the paperwork and was very nice and helpful, too. It was a great experience and I am planning to recommend Olathe Kia & Joe to my friends.


This is my third vehicle from this dealership. Thanks for...

4.6
habluetzel on 08/10/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my third vehicle from this dealership. Thanks for taking care of me and my family. You guys are the best of the best. Thanks Clair Habluetzel


We went in to buy a new Soul. We had previously asked...

1
michael.neal on 08/08/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We went in to buy a new Soul. We had previously asked them to search for a red one for us. We knew there was one available a day before at a dealer near by. When we returned to see if they had found one the salesmen and the sales manager said the other dealership had sold it. We were bamboozled into thinking we had to get one in dune or alien. We told them we would settle for the dune color, because "It would take 3-4 weeks to get a red one."(Quote from the sales manager) On the test drive to make sure we wanted it, we called the other dealer to make sure the sales staff wasn't pulling a fast one. We then found out the red one was still available and wasn't even attempted to be pulled for us. We promptly drove back, told them the red was still available, and the salesmen had the audacity to ask "what if we got the red one for you?" We left and received an email 2 days later apologizing. If they were men they would call and tell us sorry that they lied to our faces. If you are planning on purchasing a car from them do your due diligence. It would be different if it were just the one salesmen, but it was the sales manager as well. I don't see how a place that rotten to the core maintains business.


Sales Professional Randy was just that, he listened, was...

5
blaine64 on 08/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales Professional Randy was just that, he listened, was patient, was responsive and genuinely seemed to care about the friend I was attempting to assist locate an appropriate used car at a time of need. Though not an easy deal or circumstance, Randy was polite and persistant and was able to offer other options and vehicles in an effort to place my friend in a safe, economical and affordable car. Randy worked well with other sales staff in the office and very well with the sales manager who was very helpful and professional as well. I am 50 years of age and I can only remember back to when men in this field were, again, as genuine and professional as these folks. They got my friend into a very affordable and appropriate vehicle and made her feel very happy, safe and proud.Thank You Randy Fritzshall and the rest of the folks at Olathe Kia, we drove all over town and only had to actually drive around the corner to get a solid car and a fair deal in Olathe.Randy was the best.Respectfully, Bruce BronsonOlathe, Kansas


Went in to buy a new Kia Sorento two weeks ago. Olathe...

2
B-happy on 08/05/2012

Customer Service: 1.0 Friendliness: 4.0 Overall Experience: 1.0

Went in to buy a new Kia Sorento two weeks ago. Olathe Kia did not have the one I wanted so we gave Doc our information and were told we would be contacted in a couple days. A week went by with no word. I sent an e-mail to Doc and have not received a response. I am so confused why I am not receiving a response. I guess he does not want to sell a car. We were even introduced to the sales manager and I have heard nothing from the sales manager either. We had checkbook in hand and a clear titled vehicle to trade in, but we cannot get a reply back. Odd situation!


I thought I had messed up my chances of having a pleasant...

5
buttercup1387 on 08/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I thought I had messed up my chances of having a pleasant experience considering upon my arrival at the dealership, I asked for "Garbanzo" and not "Joe Bonzo." :-/ I was skeptical anyway of returning here because my first visit with a previous salesperson was not very good at all; considering he tried to sell me a car with a bad water pump. In between changing jobs, moving to a new place, and dealing with taking taxi's every week to work I found it impossible to come up with the $2000 down that this inconsiderate individual asked of me. Two weeks ago on the 20th, Joe called me out of the blue and I thought it was a joke. He was a "second chance" finance person and reluctantly, I told him my situation. A couple of hours later, he called back with a car: a 2006 Kia Optima that only had 27,000 miles on it. It took everything out of me not to laugh in his face because I thought it was too good to be true. Needless to say, I drove down to Kia to check it out.I was in love! There was NOO way I could pass it up! Joe worked diligently to make sure I could get this car so I could be on my way. No more taking taxi's to work and worrying about how I was going to get from point A to point B. He genuinely cared about my situation and did not stop until every single aveune was taken. It really is a blessing that Joe called me that day. If it wasn't for him and his hard work, I would still be struggling trying to find a way to work. Thank you, Joe for all of your hard work! I tell everyone that I see about you and that if they are looking for a car, I send them your way! You are truely amazing!!


I had been looking for a car in the past 6 months. I...

4.8
mammamia67 on 08/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had been looking for a car in the past 6 months. I stopped at the Kia Dealer (Olathe) on the HOTTEST DAY ever (104).Now I can look back smile and say it was to meet Joe Bonzo and to drive away with my New KIA RIO. :)Joe Bonzo was a very helpful salesperson, friendly but not pushy. Great experience, he took the time to understand my financial position and helped me to find a financing solution. I received only one key to my new car and talked to Joe how important it is to have a second key in case of an Emergency. Now Joe is in the works of getting me an extra key at no cost. I recommend Joe Bonzo to my family and friends. Thank you it was a pleasure.Melinda


Was a challenging funding process. Joe stayed with it...

5
bernihollis on 07/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was a challenging funding process. Joe stayed with it until we reached success! Went ay above the normal call of duty. Excellent class of service. Courteous and respectful at all times.


My Family was in need if a 2nd car and we just did not...

5
birdchavez on 07/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Family was in need if a 2nd car and we just did not know how we were going to get one. we looked for a while in Lawrence but was uable to get financed. We went to Olathe to look around and I was looking for a Chevy but the price was more than I could afford. I came up on the Kia dealership and decided to try. The minute I arrived I was treated as if I had all the money in the world. It was a great feeling and I drove off with our 2nd car the very same day. Joe was really a great person in general and I believe he was a tremendous sales representitive for your company. He went to great lenghts to see we drove out of your lot with our 2nd car. And I want to thank all who were involve for making this happen for us especially Joe Bonzo.Robin ChavezProud to do buissness with your company.


Joe helped so much in the fact of helping pick the of my...

5
Danihouser on 07/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe helped so much in the fact of helping pick the of my choice and telling me all about it. The one I had pick had not even been through service yet. I wanted to drive it, so he helped me getting in it. And the next day he made sure that the car went through service as soon as possible and made sure everything was purfect for my first car buy experience. Thanks so much and I'm glad I got to work with him.


Randy Fritzshall is the salesman I worked with and he was...

5
kuhnchiki11 on 07/18/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Randy Fritzshall is the salesman I worked with and he was GREAT at getting me what I wanted. He drove to another dealership to bring back the car I wanted. And Lindsay Hanneman was extreamly nice and helpful in showing me around the dealership and the ins and outs of my brand new Kia Soul. I love it.


Good experience buying the car,friendly sales team who...

2
olive9238 on 07/13/2012

Customer Service: 1.0 Friendliness: 4.0 Overall Experience: 1.0

Good experience buying the car,friendly sales team who want your business. Very poor after sales service from parts and service. For this reason, would not buy here again. Parts did not have the part I wanted and made no attempt to get it for me or even offered. Later, service manager spoke to me and was supposed to call me back by a certain date to arrange me bringing my car in and never did. Took it to another Kia dealer elsewhere, as they said they would do all they can to help me, and they did. If I was a sales person here, I would ask my parts and service people a few questions!It's easy to get a new customer, but a damn sight harder to keep them! Once you lose them, they are gone forever, like me!


I decided to give Olathe Kia a try since I wanted to look...

4.2
jlombardo on 07/02/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I decided to give Olathe Kia a try since I wanted to look at the Soul and because it was close to work and home. Joe came right out and introduced himself. He was friendly and knowledgeable. I felt Joe was patient with me and also feel he worked hard to try and get me the best deal possible. I also had a good experience in the finance office...no super long waiting around. Overall, it wasn't as painful as buying a car can be. I would refer any friends or family that are in the market for a new/used car to give Olathe Kia/Joe a try.


I was in an accident and totaled my 05' Ford 500. I spent...

4
cnixon7048 on 06/28/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I was in an accident and totaled my 05' Ford 500. I spent hours looking and driving possible replacement cars and dealing with the normal "Car Biz". Being from the industry I found my dealings with Randy to be easy, direct and no pressure. We found what I wanted and when there was a small mechanical issue Terry Perrin stepped up and made it right. Turns out Terry and I worked together 15 years ago ... he had integrity then and still does today!Thanks Randy for making it easy.


I love the car. I had a great experience. She responded...

4.8
sprague on 06/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I love the car. I had a great experience. She responded to my original request within an hour and targeted the exact car that I was looking for within the price range that I was looking for.


Joe was very imformative about each vehicle that we...

5
tracjohn28 on 06/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Joe was very imformative about each vehicle that we looked at. He went out of his way to make sure we had all the information we needed and was very willing to listen to our needs and concerns. He was honest and wanted to get us the best deal that he could. We were very satisfied with our car buying experience at Olathe Kia.


We went to three (3) different dealerships in Kansas City...

5
josephcramer77 on 06/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to three (3) different dealerships in Kansas City and only Olathe Kia was able to get us the car and deal we wanted. We have never been treated with SO MUCH respect and Olathe Kia's Joe and Brent made us feel like ROYALTY. They worked with us and kept the entire scenario realistic and fair. This is our second car to purchase from this delership in one year and we plan on keeping this relationship for a lifetime!


We were having an absolutely terrible day and did not...

4.8
christensenfamily3 on 06/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were having an absolutely terrible day and did not want to be purchasing a car but Joe made the process as painless and fun as possible. We appreciated the hard work he put into helping us get the right payment and kind of vehicle for our family that we were looking for. I would HIGHLY recommend him and Olathe Kia to anyone I know looking to purchase a vehicle.


I was looking for a black Kia Optima Turbo, which at this...

5
Jw0414 on 06/12/2012

Customer Service: 5.0

I was looking for a black Kia Optima Turbo, which at this time is a very difficult vehicle to find. Olathe Kia did have one on the lot. I live VERY far away so had to make arrangements just to test drive. Price was right, staff was great, enjoyed working with John. The car was delivered to me in the middle of Missouri at no charge, so I can't say enough about that type of service. The icing on the cake is that this is a GREAT car, luxurious and unbeatable at the price compared to it's competitors. I'm very satisfied.


First let me say, my family walked into the dealership...

5
michill00 on 05/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First let me say, my family walked into the dealership almost 30 minutes after the door said they were closed. Even though Brent was finishing up with another customer, he was more than happy to help us out. We had already left another dealership, but knew we wanted to buy a KIA Soul. Gave him the stock number off the car, and we were out of there with our new car in no time. Brent and the finance gentleman (sorry I dont remember your name) worked as a well oiled machine and handed us the keys in record time. Both were extremely knowledgeable and helpful to no end. Even though we were there after hours, these two gentlemen took their time and answered any all questions we had with the utmost professionalism. As a tried and true Toyota driver, I definitely recommend Olathe KIA and I will return upon my next vehicle purchase.


This was my first time ever buying a car with payments...

5
sarahangell on 05/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time ever buying a car with payments and the experience was AWESOME!!!!!! The process was very quick and painless. Joe is the best car salesman I have come in contact with through my whole car buying process. He is honest and works hard to get you a good deal. He also lightened the mood and took the stress off the whole car buying process. Olathe KIA and Joe Bonzo are the BEST. I will recommend olathe KIA and Joe to all of my friends who need car help. Thank you so much for getting me in an awesome car. Sincerely,Sarah Angell


Joe Bonzo was a fantastic person to work with. No...

5
jluman on 05/18/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe Bonzo was a fantastic person to work with. No pressure tactics and very helpful. Bailey Dees was a big help with internet research prior to going to the dealership as well. I recommend Olathe Kia and Joe Bonzo!


Wow, where to begin. First off there is no pressure at...

5
keekij on 05/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wow, where to begin. First off there is no pressure at Olathe Kia. We came in just to look at the Soul, and ended up buying the next day. Dean is great, he knew the car and all features and never once left us hanging for an answer to a question. He took us through the whole process step by step and had the patience of a saint. Most of the time buying a car is painful with the salesman asking for phone numbers, constant hounding, etc. I must admit that I have been known to give fake phone numbers in the past just to eliminate all the BS with dealing with salesmen, but after meeting Dean I would have given it right off as I knew we would be buying there.Bottom line is that Dean Brutto and Olathe KIA are top notch and they will be recommended to friends and family on the future.


from the time we drove in to olathe kia doc snyder meet...

4.8
sandi k on 05/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

from the time we drove in to olathe kia doc snyder meet us in the lot we told him what we were looking for he showed us what he had kia optima we looked at the optima and drug doc all over the lot looking at everything he had we went bach to the optima again and looked at others but he never gave up long story short we bought the first one we look at thanks to heidi we now know how everything works no presure just good salemanship


We purchased a used vehichle at Olathe KIA several years...

4.8
keedog on 05/07/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We purchased a used vehichle at Olathe KIA several years ago and were very pleased with the experience. We returned this past week and purchased a 2012 Forte and were equally p[leased with our salesman and the administrative staff. We will most certainly recommend Olathe KIA to our friends.


It is rare to find a service guy who actually remembers...

5
05Sedona on 04/23/2012

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

It is rare to find a service guy who actually remembers you from trip to trip and does not say anything when you are 5,000 mile past due on an oil change. Ryon has been nothing less than a great person to work with. We bought our Sedona in 2006, and this is the only place that we will let work on it. Olathe Kia does not try to sell you what you don't need, and they still honor the original $9 oil change we made.


Proud New Optima SX Owner...

4
Pucky on 04/22/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 3.0

In all honesty, I hate car buying. I typically review cars online and then narrow down the choices. If anyone had said, "How about a Kia?" a couple of years ago, I would have laughed- and my wife has had a troublefree Kia ownership for 6 years now! For the Optima, I compared it side by side against the V6 Toyota Camry- there was no comparison. Olathe Kia (Brent the salesman) made the buying process very quick and effecient. The negotiation took all of 20 minutes when it came down to it. I had a business trip to Dallas, and took the buy order with me. I shopped ALL of Dallas' Kia dealers and NONE were able to match the price I had already for the same car. There is quite a bit of demand for Kia's right now, but Olathe Kia delivered the car when promised and followed through on all obligations. If you haven't looked at Kia's- it's time. When doing so, look at Olathe Kia. The facilities are a bit dated, but that only helps you in getting the best deal.


I had never bought a car all by myself before and Heidi...

5
bucade on 04/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had never bought a car all by myself before and Heidi and Tony made the experience easy. Very helpful and willing to explain anything and everything that I didn't understand!


Shopping Around

4
Nimmy76 on 04/01/2012

Customer Service: 4.0 Overall Facilities: 4.0

Olathe Kia was a very nice dealership. Gave me lots of options to chose from, however, the car that I wanted was too high so I ended up going somewhere else to purchase a vehicle.


We love Olathe Kia! We tried Shawnees Mission Kia and...

4.8
PDixon24 on 03/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We love Olathe Kia! We tried Shawnees Mission Kia and did not have a great experience. We loved our experience as soon as we talked on the phone and walked in your doors. Everyone is freindly and the difference is they want to sale you a vehicle but they also want you to come back as a retruning customer. My parents purchased their Kia at the Shawnee Mission Kia before I purxhased one. After seeing your employee's work with me they have their Kia serviced at Olathe Kia now. I also send a dear friend of mine to Olathe Kia. Who purchased a amini van from you.We really appreciate all the employee's at Olathe Kia and look forward to buying again and again.Thanks,Patty Dixon


KELLEY WAS A VERY GREAT FRIENDLY PERSON TO WORK WITH. HE...

5
EROUNDS1784 on 03/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

KELLEY WAS A VERY GREAT FRIENDLY PERSON TO WORK WITH. HE HELPED ME GET IN A CAR EVEN THOUGH I DIDN'T HAVE THAT GREAT OF CREDIT. I WOULD RECOMMEND HIM TO ANYBODY THAT NEEDS A CAR.


We previously owned a Kia sportage so we knew we wanted...

5
The Hester's on 03/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We previously owned a Kia sportage so we knew we wanted to go back to Kia. Although we had never been to Olathe Kia my husband works in Olathe and suggested we start there.When we arrived someone came directly outside and asked if we wanted to by new or used, my husband said "used", the gentleman went directly in and came back out with Joe Bonzo. Not only did he acknowledge my spouse and myself but we had our 2 grandsons he acknowledged them as well. He was not pushy at at all, he answered all are questions promptly and confidently which made us very comfortable. When my husband decided he wanted to test drive a 2003 Impala, we were given the keys and let go on a test drive as if we were family and had been shopping there for years. We decided we'd like to purchase the vehicle, the first numbers they came bach with my husband would not even consider, Joe says "don't give up on me let me go back and see what I can do". He came back not only exactly where we wanted to be but, actually lowered the price of the vehicle to get us there!:) That's salesman, and one we will definetly be purchasing from again and referring our friends and family to. He is the perfect example of why we knew we had to go back to Kia. THANK YOU Joe, it was a pleasure doing business with you and we will see you again in the near future!Temmie & Brenda Hester, Breyden & Brendyn Berry


Brent was very friendly and let the Sorento speak for...

5
Bucyrus on 03/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brent was very friendly and let the Sorento speak for itself. When we came back to test drive a second time Brent was busy but made the effort to contact us to see if we had any questions. Olathe Kia didn't have the car we wanted and Brent made a search to find what we wanted. After signing a few papers and a VERY informative session with Heidi I was happily driving home in my new Kia Sorento! Brent and Heidi both did a great job. Don't miss your orientation session with Heidi, she's amazing! Thank you both!


Our experience at olathe kia can be described in many off...

1
bmo1977 on 03/12/2012

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Our experience at olathe kia can be described in many off color words. First, the staff is very misleading, deceitful, and inferior(I have more). We were told many untruthful things about the car we were to be getting stemming from a non existent rebate, false pricing and inaccurate description over the phone, and a lack of mentioned options the vehicle was supposed to have. I am not at all pleased with the subpar service of the aforementioned people at the dealer. We purchased a soul+ and were told that it had cruise, tweaker speaker, and a fuel saving feature that stops the engine if it has idled too long. Needless to say, these options were non-exestent on our vehicle even though we were told they were. After contacting the dealer the next day to inquire about these falsehoods we were told and I quote to RETURN THE VEHICLE FOR A FULL REFUND. What is wrong with this picture? We were lied to, inconvenienced, and let down, and the solution to this is to return the vehicle??? I have much more to say to, and about this dealership but can't without being tactful, and respectful. I wish they had the same mentality. We were persuaded over the phone with many attractive yet false claims about the vehicle and the dealer. Can you say "bait and switch"? Every stereotype there is about car sales industry has came true after our experience at this dealer. We will be returning the vehicle this evening for a full refund as we were told. I hope they hold true on that claim. Olathe kia is in my book is, well I shouldn't. No thanks for wasting our time, I hope I can get our insurance premium refunded in full too. Very inconvenient.


The experience at Olathe Kia was outstanding, everyone...

5
jamesfrey1 on 03/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience at Olathe Kia was outstanding, everyone was very helpful and so nice! I live out of town and was unable to visit the dealership so i purchased the Kia Soul Exclaim over the phone. Darrell Augustine delivered the car to our house! What more could you ask for! My wife loves her new Kia. Everyone i talked to at the dealership was very helpful. I would definitely buy from them again.


Excellent customer service , they wanted to 'deal.' Other...

5
Marcus Brutus on 03/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer service , they wanted to 'deal.' Other Hyundai and Kia dealers in the Gtr KC area were hopeless compared to this crew. It would be difficult to suggest how they could improve, maybe offer me options such as mudflaps, remote starter etc, but otherwise perfect. The main reason I went there was because within 30 mins of e-mailing them my details including part-ex, I received a personal reply with suggestions (and this was on a Sunday), and photos and details of their stock. I was then looked after by Deanna Archuleta who helped me with my inquiry and arranged to come in to the dealership. She is the main reason I dealt with this agency, as once I got there, it was plain sailing with Darrell Augustine the sales person, and Tony Wright in finance. In addition, this dealership has a sense of humor! Great! Deanna even stayed late past her finishing time to welcome my wife and I personally. There were numerous Hyundai and Kia dealers a lot closer to our home but we went to Olathe Kia for their customer service and quick response skills, I suggest you do the same!


This dealership was great to work with. I worked with...

5
akuhn385 on 02/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership was great to work with. I worked with John Bartocci directly who was very helpful and a real pleasure doing business with. I would highly recommend buying a KIA at Olathe KIA!


I can not say enough on how pleased I was with my visit...

5
colvinsuzanne on 02/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can not say enough on how pleased I was with my visit and phone interactions with Dean!!!! I had been at a competetors lot on Saturday the 18th. I was, to put it mildly NOT happy with their customer service and prices. When I was leaving their lot, I called and talked to the sales manager "Chuck" at Olathe Kia. Who was extremely nice and quoted me prices for what I wanted. These prices were THOUSANDS less than what the competetor had. So I was sold! He put me in touch with Dean and there was the pot of gold at the end of my rainbow! I do not live in Olathe, so I could not easily run over to the lot, so Dean kept in touch with me daily until I was able to make it in. You have to understand. My husband and I do NOT buy new vehicles nor do we ever finance anything. My husband has had the same truck for 17 years that he paid cash for and I have had the same suburban for 10 that I also paid cash for. It wasnt until recently that I decided that I no longer had a need for the large suburban for my day to day drivings and wanted a small car. Fell in love with the Kia Soul. Dean, Chuck and Tony were able to give us exactly what we wanted!! Dean was a HUGE pleasure to work with. So funny and nice and made me want to buy every car on the lot from him! We were approved for the .9% financing so we actually, for the first time ever, decided to finance a vehicle. As you can imagine, we are frugal people and had a lot of questions. Tony and Dean could not have been more patient with us while we asked questions to understand the financing down to the penny. Yes we were only talking about $203 in finance charges, but we had so many questions on that $203. I know that most people would care less about $203 but for us, it was important to atleast understand where each dime was going. Tony and Dean happily sat with us and answered everything we asked with out fail. It was refreshing to have a dealer be so patient. I normally hate going into dealerships because I feel pressured and rushed. I never had that feeling at Olathe Kia. I will tell everyone I know to get to Olathe Kia if they are ever in the market for a new car. All of my dealer fears were put to rest. Thank you from the bottom of my heart! Oh and by the way , Please tell Dean that Perkins was AMAZING!!!!!!!!!!!! Please reward Dean and Tony in ANY way you can for a job WELL DONE!!!!!!!!!!!!!!! Thank you.. Suzanne and Brian Colvin


I emailed another Kia dealership asking if they had an...

4.8
ladytjod on 02/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I emailed another Kia dealership asking if they had an exact model of car with certain option on the lot or if they could get one. It took 2 days to get this answer "We have many options, you will need to come in and look."So I went to Olathe Kia website, ended up chatting with Joel and he looked on the lot and checked for what was coming on the next delivery. He then called me an hour later with several options and then said, "I can track down and get whatever you want." Much better customer service than the other Kia dealership.I met Darrell when I came in for a test drive, he was great. He gave me so much information on both models that I was looking at and really helped me chose the one for me.Tony worked with me on all the financial stuff to finance my car. He even called the bank and got a lower rate than what was offered to me. I will definitely send my friends and family to them.


I would highly recommend the dealership to my friends and...

4.2
colleencocostew on 02/22/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

I would highly recommend the dealership to my friends and family, especially if they work directly wit Bill George. He was very helpful, smart, reliable and knew the business. I felt he was honest with me and directed his employees to do the right thing for me. Heidi and Dean were wonderful to work with and very helpful.I would recommend that the dealership address the customer service from the finance side of the operation. The finance office was unprofessional, goofy and made me feel uncomfortable. I am still not sure that all the t's were crossed and i's dotted. Next time I would work directly with Bill George or find my own financing. I would still like to get a Kia keyring, a hitch for bicycle rack and remote start added to the vehicle.


We went to another dealership first and then went to...

5
jalmll on 02/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to another dealership first and then went to Olathe since we were not pleased with the first offer. Olathe beat it hands down and the customer service was outstanding. I am happy with my purchase!!


From our initial internet conversation with DeAnna we...

5
Srparker on 02/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From our initial internet conversation with DeAnna we knew we had found the right dealership to purchase our next car from. We began our new car search many months before we were going to be ready to purchase and both DeAnna and Heidi were always available to answer any and all of our questions. We felt like part of the Olathe KIA family before we even set foot in the showroom. Once we arrived at the dealership we were greeted by our "salesman extraordinaire" Vic Brutto and he took care of us from the time we stepped foot on the lot until we drove off in our new Optima. We couldn't have asked for a better sales rep. Again, we were treated like family and it was a very pleasant buying experience. Brent Lewis helped us through the financial piece of the purchase and made it totally stress free. He worked with the lenders to find us the best deal possible and we couldn't be happier. He then took the time to explain all the paperwork and made sure that we were 100% comfortable with what we were signing before we were asked to autograph a single form. Before we drove off the lot we were introduced to the service manager and his team and given information regarding the recommended services, told how to schedule service needs, and given the opportunity to ask any questions we might have about the service dept. From start to finish we were treated like part of the family. This was by far the best car buying experience we've had. We look forward to working with our "new family" at Olatha KIA for years to come.


We were very pleased with this dealership overall. It...

4.8
wendellbriand on 02/17/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were very pleased with this dealership overall. It was nice not to be pressed into anything and everyone was very friendly. Joe Bonzo was very helpful giving us information about the 2012 KIA Sportage we purchased. We both love driving it very much and love all the features included. It was a very pleasant experience and we would highly recommend for anyone to test drive a KIA because they are awesome cars! Our thanks to Joe and all the others who we met during the purchase of our new car. We can't wait to take our new Sportage on a road trip and travel in comfort!!


I just want to say that the reason I purchased another...

4.6
inawalsh on 02/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I just want to say that the reason I purchased another KIA from you is the Service I get from the guys in the Service Department. You can buy a car anywhere, but Service is my #1 consern with any dealership as without a GREAT SERVICE DEPARTMENT, the DEALERSHIP really doesn't matter much. My only disappointment was the price of my SUV as I gave you two cars paid off in full and yet I had to pay so much for mine. I should not have paid more than $5,000.00 as I know you made alot from selling those two KIA's. As much busiess and I and my husband have given you in the past 4 years, I felt I was taken advantage of and I'm sorry, I also found out you don't put on the remote starters and I feel the one I got was very cheap as far as the remote key starter and I know I was told to pick out one that was over $500.00 on the form and I doubt if you paid $150.00 for it. I know someone who puts them on everday and they are not that expensive, so I know why you were willing to do it for "free". I more than paid for it, I'm sure. I may want to trade again in a few years, but I may have to look at other dealers for prices regardless if I come to you for service.Thanks.Ina M. Walsh


Brent went above and beyond to get us the best deal...

5
williamcrook on 02/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brent went above and beyond to get us the best deal available. He was very polite and knowledgeable. He reviewed and explained all of the finance paperwork and reviewed in detail the owners manual with all the extra features. He made the whole process seamless and easy. We were pleased with the entire process and my wife is in love with her new car!


If you are looking for a new or used vehicle go to Olathe...

5
barbaracook on 02/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are looking for a new or used vehicle go to Olathe KIA, you won't be disappointed. I am 65 & had my son take me to look for a used car on Sat. the 24th of January. I had my mind set on where I wanted to go and how much I wanted my payment to be. I won't mention the dealership, but it was fortunate for me that they could not meet my goals. There was no negotiating,this is it,take it or leave it. Of course I walked away and we headed back to Olathe. My son suggested we go to Olathe KIA. As soon as we stepped out of the car and started looking at cars here comes this man across the parking lot with his lunch in his hand. He didn't have to stop but he did and introduced himslf as John Bartocci. He was very friendly and informative and he stuck with me until I found the perfect car. I don't think he ever got to eat his lunch. Thanks John. Next I met with the business manager Tony. What can I say about Tony other than he is awesome. He has a great sense of humor & made me feel at ease & he searched until he got the best interest rate possible & my payment is right in my budget. Next came Hiedi, the Internet Manager, she knows her stuff. She got me all set up in my 2010 KIA SOUL. She went over everything, set up my blue tooth, which I told her I was clueless as to what that was. She said you are going to love it & boy do I ever. Heidi gave me her card & said if I have any questions don't hesitate to call her. All the staff at Olathe KIA made me feel very comfortable & the coffee pot was endless. Thanks Olathe KIA. If I'm ever in the market for another vehicle I will be sure to come there first and not waste my time at other dealers. It pays to shop at home.


Nice friendly experience, patient and non pressuring...

4.6
kimekiss on 01/29/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nice friendly experience, patient and non pressuring attitude while making decision on the vehicle we wanted. Even took time to listen to what we were looking for and gave us options


They were great!!! Great experience!! Highly recommend...

5
VSSmith 829 on 01/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were great!!! Great experience!! Highly recommend purchasing your car from here! You will be so happy! No pressure. Very helpful and pleasant to work with.


We were greeted as soon as we got here. Service was...

4.8
deidra1 on 01/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were greeted as soon as we got here. Service was friendly and fast. Did was no other dealer would for us. Very happy customers!


My first contact with Olathe KIA was with Deanne after I...

5
pbeach on 01/25/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first contact with Olathe KIA was with Deanne after I made an inquiry about the Optima on the internet. She was extremely friendly and waited patiently for me to get back to her for a test drive. Upon entering the door of the dealership, I was greeted warmly by Deanne and introduced to Rich Rogers who proceeded to take me, along with my sister-in-law from Juneau, AK, for a test drive or, I should say, drives. The first car I drove, an LX, was sold while we were out driving. From this car, we moved up to the SX. Rich even let me drive the SX-Turbo that I had no intention on buying! After the test drives, I decided I really liked the Turbo. Matter of fact, I have never been excited about a car like I was this one! The tight handling made me feel like I was driving a BMW! Rich complimented me on my 831 credit score and proceeded to make me a deal I could not refuse. He bought me a bottle of water and waited patiently while my sister-in-law and I discussed the transaction. All the while, Rich was cheerful and fun! After agreeing to the terms, I was escorted to Tony Wright, the finance director, where he worked to get the best credit rate available for me while keeping my payments to a point I agreed upon. He was definitely "Mr. Right" as he made the paper work an almost entertaining experience. I drove the car home as my trade in was not with me. The next day, I took in my 04 Taurus, and met the final employee, Heidi Kerbel, who spent over an hour trying to educate me on the many features of my new Optima! There were three of us older women for her to contend with!! We shared many laughs as her expertise was surely much higher than our technological ability, but she ensured me that I would learn if worked on one section at a time! She set my bluetooth, some of my radio stations, as well as went over every possible thing I saw on my dash. All of these employees made buying a car an enjoyable experience rather than a high pressured disaster! The final action that went "above and beyond" was when I told Rich that my CD player in the Taurus would not eject my 6 favorite CD's. He worked on getting them out all the time Heidi was working on my education, but could not get them ejected. Before I left he informed me that he was taking my car to a stereo place in Overland Park that said they would try to get them out. I left in my new, beautiful Optima, and within an hour he left a message that my CD's were safe and could be picked up. So this is my "car story" that made me smile as I even tried to take Rich's pen that I really liked so he opened a new box and gave me one! I will definitely recommend this automobile and this dealership to all my family and friends. Sincerely, Peg Beach


$20,477

Mileage: 16099

Color: White

Transmission: Automatic

Body Style: Sedan

City: Olathe, KS

Engine Type: 2L MPI Nu

$28,995

Mileage: 1173

Color: Other

Transmission: Automatic

Body Style: SUV

City: Olathe, KS

Engine Type: 1.3L In-Line

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