O'Donnell Honda

Great Service and a wonderful place to buy a car

This is the sixth Honda I have purchased from O'Donnell. I have always had great customer service from the sales department. However, fundamentally it is the service department that is always bringing me back. Outstanding! The service advisors are excellent and trustworthy. It is always a pleasure to bring my car in to the service department.

No Pressure!

I was upfront initially that I was in the process of shopping and price comparing, and Alex was very respectful of that. We talked numbers, I took a test drive, and away I went. That was a Tuesday. I spent a busy week hoping from dealer to dealer with some less-than-pleasant experiences. Friday I went back to see Alex. There were no games, and no changes in what we had discussed earlier in the week. I signed some paperwork, left my down payment, and came back the next day to pick up my car (it was in the other lot & I preferred not to wait 2 hours).

Easier than ACL recovery

My last car buying experience was absolutely miserable, very stressful, and made ACL recovery seem like a breeze. This time around, I worked with a wonderful dude named Alex V, and within 2 days of working together drove off the lot with a new car! Every one I encountered was extremely pleasant and helpful. The BEST experience I've had. Thank you!

Could not ask for a better car buying experience!

This is the third car I've bought at O'Donnell and every time I am reminded of just how good they are.My salesman, Terry Askin helped me every step of the way from the moment I walked in the door to the moment I drove away in my new car. Rajeev in the finance department did an incredible job walking me through the loan and the paperwork. I actually understood what I was signing and why. Patient, thorough, knowledgable, and friendly are just some of the adjectives I would use to describe the good folks at O'Donnell. And not a hint of pressure from any one. Best car dealer I've ever dealt with. Thank you Brian Schwenk, Terry Askin, Chris Councill, and Rajeev Malhotra for making my car buying experience such a pleasure.

Awesome Experience

Our sales person was always willing to help in any way he could. He realized my preferred communication method and responded accordingly. He was not one of those sale people that kept calling every day to pester you. Overall he made it a very nice experience. We felt that ODonnell Honda does take care of their customers as it was not our first car we purchased from them. Thank you for getting me in my new Honda. I would definitely refer him to my friends and co-workers!!

Awesome Car Buying Experience!

From my initial e-mail inquiry about a particular Honda Odyssey minivan that I had researched online to the day I visited O'Donnell Honda (Ellicott City) to physically review the vehicle, I was thoroughly impressed with the professionalism, promptness and customer service provided to me. My customer advocate Mr. Shayne Wilson's thoroughness and patience in his approach, answering my questions with honesty and integrity, were the key factors that encouraged me to proceed with my purchase of the vehicle. This caliber of quality customer service did not end here. From there, Mr. Rajeev Maholtra pleasantly walked me through the financing portion of my purchase, answered my questions intelligently and clearly explained the options available to me. If you're in the market for a vehicle, be sure to include O'Donnell Honda (Ellicott City) on your short-list of dealerships to visit. Their brand of customer service and presentation is a rare gem, imitated by others but never duplicated.

Very much satisfied

Best auto buying experience one could expect. Terry Askin was thorough in explaining vehicle operation before and after purchase. He was also extremely knowledgeable about product and buying process and did not try to pressure me. Management and finance office were also extremely helpful and professional.

very helpful

They were very helpful in explaining the various models and options so that we could make our selection. They than spent the time to find the model that we wanted. The price also met our expect ions. Would definitely buy from they again.

Great service!

I needed to get service completed on my car while on vacation. O'Donnell was very accommodating, and even called in to look up my out of state service plan. I would recommend them to anyone, and this just enforces my love for the Honda brand. Tina was great!

Straight forward, efficent purchase experience

O'Donnell listened to my needs and did not waste my time. The purchase was within the parameters I had researched. Absolutely one of the best buying experiences for a new vehicle ever. No sales manager conferences in the background. car was prepared and ready for inspection and delivery. No glitches. Very, very professional.

Car buying experience

I was looking to get a new car and wasn't excited about the haggling experience I thought I was going to face. I used USAA car buying perk and was put in touch with Shayne. He was totally awesome and made my whole experience from trade-in to buying a car fabulous. I would totally recommend O'Donnell Honda for anyone looking for a painless experience. Ask for Shayne!

Busy and satisfied

I travel and work constantly. When I found myself in need of a new vehicle, I did not have time to bounce from one dealership to another. I was in luck when I chose O'Donnell Honda and was greeted by Jerry Summerville. Jerry listens to his customers needs. I am pleased with my new Honda and my entire experience. I will recommend Jerry to friends for their buying needs. Traveling for work is now enjoyable

Overcharged and disrespected by Service Dept. Manager

We brought our Honda in for repairs. The industry standard is 1.5 hours to do the work. They charged us for 2.5 hours. When we asked for a price reduction to the 1.5 hours - we are quite willing to pay the dealer's hourly rate for the honest hours actually worked by the mechanic - the Service Manager told us he had lots of other customers and didn't need our business, and didn't care if we were unhappy customers. This is disrespectful to the customer. We gave him the opportunity to earn our respect as a fair Honda dealer, and would have continued sending our business his way for repairs and a new car purchase in the next few years (we think highly of Honda cars), but he declined the chance to do the right thing, choosing instead to take the money and run. We feel overcharged and disrespected. We will not bring any future business to O'Donnell Honda, and we strongly recommend against buying cars or bringing repair jobs to them. There are plenty of other Honda dealers, and lots of other mechanics who can do the repair job just as well or better, and less expensively.

Painless car buying experience

We were moving from overseas, so I started my search on the internet. Another Honda dealer worked with me for a while via e-mail, then passed me off to someone else at that dealership who said I needed to come in (not likely while still living in Europe), and the deal died. So I started searching again and found Alex Vindogradsky here who made the process quick and painless. My car was waiting for me the day after we stepped off the plane and I drove off happy. Can't thank him enough for making this part of our transition smooth and easy.

O'Donnell Honda is still the best!!

From the minute I entered O'Donnell's Showroom, and was greeted by Missy Wald, I knew I made the right decision to return to O'Donnell. Started my buying process by contacting Chris Councill. Chris was prompt in answering my questions.Next step meet with salesman That's when I was greeted by Missy, and met Shayne Wilson, my salesman.Shayne answered all my questions, and so helpful.I purchased my first Accord in '03, and I can truthfully say that O'Donnell Honda is still the best Honda dealership.Thank you everyone...

Great experience

We recently purchased a 2016 Honda Odyssey. Our dealer was very friendly and easy to work with, and we expect to return to this dealership in the future.

Special Edition

I recently bought a 2017 Accord Sport Special Edition. Everyone I dealt with at O'Donnell was extremely professional and helpful. My salesperson, Stan Bailey, was a pleasure to do business with. He was very informative without being pushy or overbearing. I'll be sending other members of my family his way.

Great car buying experience

This was my best car buying experience. Our salesperson, Brian Blevins was extremely helpful and informative. He made everything that was part of the car buying/leasing process easier. Very professional. Would recommend this dealership to all my family.

Very Pleasant New Car Buying Experience

We purchased a 2016 CRV from ODonnell Honda after looking at several other local dealerships. We found there a relaxed, no pressure atmosphere staffed by very friendly and knowledgeable folks. They have a large selection of models and colors in the vehicle we wanted in stock, which made really helped our decision making process. We purchased through the AAA discount program, and were offered a very good price according to True-Car information. Our salesman, Terry Askin, took good care of us and answered all of our many questions. Working with their finance manager, Rajeev, to conclude the transaction was also comfortable, without the "add on" sales pitch we faced with previous purchases at other dealerships . At the end, we were impressed with this very pleasant buying experience.

They want your sale and then dump you

Initially, I worked with Mark Sweeny who was very nice. All negotiating, all financing done over the telephone. Once the deal was set to be signed, Mark turned into a "vapor trail". I stopped by the dealership and met Ken to sign my paperwork. Ken told me that I wasn't his customer, so he couldn't do much for me.JT and the GM Brian were absolutely great to deal with and probably would not have bought the car if not for them, I suggest you do shop here but avoid Ken and especially Mark Sweeny unless you want a ton of headaches. Neither can provide even basic custome service, follow directions or requests, nor can Mark manage to return phone calls.

Horrible customer service

After having search many dealers for a 2016 Civic, this was by far the WORST dealer to deal with. The salesman was very impatient and not willing to work with me in the car buying process. He complained the whole time telling me that he wouldn't receive commission because his boss had approved a price below that of which the salesman would receive commission. After that, he didn't want to deal with me. He even got up and told me that I WAS WASTING HIS TIME. Needless to say, I left and did NOT purchase a car from them. Rather, I went to Jim Coleman Honda and had a great experience and bought my car there.

Outstanding!

From start to finish, O'Donnell Honda was a winner. Great and well informed sales staff, good service without a pressured sales pitch, a reasonable price and an excellent payment experience. What more could anyone ask for? Did I forget to mention, I got another Honda Fit too, a terrific little car.

1st Car Sale

This has been a very welcoming experience for buying my first car from a dealership. I really love the service and patience. Thanks to Stan Bailey for his excellent knowledge and customer service.

Great Experience, Long Wait

We went through USAA and used military discount to get a good price, honored a coupon from online, and didn't charge for the wheel locks already on it, plus they threw in a few accessories, for a new Honda. The salesmen were both very professional, had the car cleaned and gassed in a reasonable time. The only problem was that it took way too long to sit down with the financial man since he was processing another sale for a while. I know sales come randomly, and they certainly won't send me away to schedule for another time. I don't know a solution, except have some really great snacks and drinks and a TV or movie going. That would have made it much better. Do consider it. You might be amazed at a ratings boost and happy customer referrals, for so very little money for snacks. Have toys too in case of a family. Nintendos, etc. all can be pretty cheap.

Five cars and counting

Just purchased my fifth car from ODonnell Honda! We always experience excellent service from sales to service. Wouldn't go any where else. This dealership rocks!

Easiest Used Truck Buying Experience EVER!!!

Just bought a used truck through this dealership and from start to finish it was FANTASTIC! Communicated via email to set up the appointment/review the Carfax/decide what truck we wanted to look at. Response time was superb! Arrived at 4:30pm on a Saturday and drove out of the lot just shy of 6pm, new truck in hand. Done deal in less than 1.5 hours. That's the way to do it people! Delighted to recommend Bryan Thompson and Joe Collins! They're the best!

Best buying experience ever!

Our salesperson, Brian Blevins, made the whole experience painless. Very helpful in showing me the features of the car and explaining how to use them. He was a joy to deal with and we are very pleased with the deal we got, and we love the Honda CBR! Thanks Brian!

A fair and honest dealership, really!

Just bought our second Honda from O'Donnell's Honda because of our great experience with buying the first there. Same great, no nonsense approach- just courteous service and a great price. Not the flashiest dealership but a real rarity today, honest and straightforward car dealership. Keep up the good work!!!.

O'Donnell is the Best! No messing around.

I purchased my 2003 Honda Accord from O'DOnnell and just last weekend a 2016 Civic EX. They are the absolute best. They will actually give you a competitive price from the start. Others would not. And even after pitting 7 dealerships against one another and using 3 different online tools, site visits and phone calls, O'Donnell was STILL cheaper. Also,my sales person (Alex - hopefully i can use names here) knew more about the car then ANY other sales-person i dealt with at other dealerships. Still my best experience ever. There was one other Honda dealer and one Subaru dealer that were also good and deserve mentioning through this process - Criswell and Frederick Motor Cars.

Made car buying fun

This is my second car from O'Donnell Honda, and I will never go anywhere else. Everyone there is so easy to work with and very knowledgeable. Shayne made the whole car buying experience fun!

My third Honda

Excellent service. Received a quoted price on the internet so I knew exactly what I would pay. Personnel were very friendly and courteous. This was my third purchase from this dealership.

Always a good experience!

I just recently bought a new Accord - probably about my 5th!. I love my Accords - never a worry with maintenance.Terry Askin, my sales rep, is always so well informed and manages to get me great deals. I recommend Terry and O'Donnell to anyone I know who is interested in a car. Their Service Department is also tops. Why go anywhere else?

Excellent Experience!

This is my 3rd car from O'Donnell Honda and each time it gets better & better!.. From getting the price quote from Chris to picking out a vehicle with Musa to wrapping up the deal with JT it was awesome!!!!... Before you go anywhere else stop by O'Donnell Honda...it will be one of the best choices you ever made!

Typical bait and switch tactics... beware!

Rude and shady dealer... beware what you are getting into. Only go here if you want to pay more. You get these attractive internet quotes from someone who is hardly ever there or answers the phone, then when you go into the dealership they don't honor the quote or get you with other fees and add-ons. They lie to you on the quote saying they will beat any dealer offer by $500, which they NEVER honor. Even when they ask you to send them the other dealers quote. They lie via email and say anything just to get you in the door. Then they start playing sleazy games and saying how much they are 'losing' on the deal and 'selling below cost' to you. If you don't give in, they start becoming rude and arrogant and tell you to leave and go elsewhere. Waste of time dealership. They only play nice with you if they can swindle you into paying higher price for the car. I always find other dealers in MD much better then these guys. Even if you call and complain to the General Manager, they don't care. You don't even get an apology. I bought from Jim Coleman and Norris... much better experience. Don't waste your time and money with these guys.

Great ecperience

Their service is excellent. They were prompt and their customer service is excellent. They are polite, the waiting room was clean. They had fruit, coffee, newspapers, magazines and a flat screen tv.

Perfect Fit

Shayne Wilson was fantastic. He was ready for us before we walked into the showroom. He was thorough and efficient, making my daughters first car buying experience easy and comfortable. I would highly recommend Shayne and O'Donnell Honda to anyone. Thanks again.

So Happy!!!

This is my second Honda from O'Donnell and the experience was Great!!! I really appreciate Shayne Wilson for his assistance, he was really knowledgeable and made me very comfortable. Also J.T in financing was wonderful. Process went smooth. Thanks Shayne!!

Honda Accord Purchase

We had a great experience with Joe Collins, our sales representative, and Jason Grunder, the financial representative. Everything went smoothly with their knowledge and efficiency.

Excellent Sales Staff

Received written quote for a 2016 Accord.At Dealer, everyone I interacted with was extremely helpful. Shayne Wilson was the best, thanks Shayne.No surprises, everything in written offer matched to the penny and was an excellent deal.Overall, a great buying experience. This was my second purchase from Odonnell and won't be my last.

Made Car Buying Easy

I received an internet quote within 10 minutes of submitting a request. To my surprise, the quote was lower than the in-person quotes I "negotiated" at other dealers. Shortly after that I received a phone call to explain any questions I had about the quote. When I arrived at O'Donnell, I worked with Mike Garvey, who was fair, honest, and courteous. He honored the price we discussed on the phone and worked out a fair price for my trade. You can't go wrong with a Honda and you can't go wrong with O'Donnell Honda.

Excellent buying experience

I bought a 2016 Honda Accord at O'Donnell Honda in mid March and everything went very smoothly. I had a few phone conversations with Jerry Sommerville (fleet manager) and we agreed on the total price before I went to the dealership to pick up my new vehicle. Jerry was very easy to work with, was very knowledgeable, and provided top-notch service with no pressure. I highly recommend O'Donnell Honda.

Great experience from start to finish!

We came in to this dealership and met with Shayne. We had a variety of cars that we were interested in looking at initially. Shayne quickly grabbed us the car we wanted off the lot, handed us the keys, and let us make our decisions without any pressure. We got exactly what we wanted two weeks later and were so pleased with the entire process. No haggling, no pressure. We walked away with two cars!!

Easy and Friendly and Super Buying Experience

This is our fourth Honda with O'Donnell and they continue to be top notch. I always check other dealers first and then come to O'Donnell because the difference is night and day. They are friendly and straight forward. No hidden surprises. They go out of their way to make sure you get what you are looking for and are super nice about it. Easy peasy buying experience. My salesman was on vacation when my new car arrived so another salesman stepped in and took over the process and delivered the car to me. Even though it wasn't his sale he was just as professional and helpful. I could not have been more pleased.

Great and timely service

The sales staff was professional and knowledgeable about the Honda product. Only downer was one financial analyst with outdated equipment. Overall great service. Recommend dealership for those interested in a Honda product

Awesome, as always

My parents have purchased several Hondas from this dealership with Terry Askin, so he helped me make a used car purchase on a 2013 CR-V. Terry was excellent, well-prepared with the cars I was interested in ready to go for a test drive upon my arrival. Jason in Finance was wonderful and explained everything clearly. NO ONE was pushy which made the entire experience relaxed. I arrived at 4:30 PM and was home by 8 with my car. I had done my research, so I knew I was getting a fair price and great financing options. Thanks guys, I'll be back!

Great experience

This is the second car I have bought from O'Donnell Honda. The last time was in 2003, but since Hondas are such great cars I haven't needed another one until now. I specifically came back to O'Donnell because of the experience the first time around. I was not disappointed this time. Everything was easy. My salesman, Brian, was outstanding and explained everything so well. The entire experience was great and painless. Will never buy a Honda from another dealer.

Outstanding experience!

Last week, I purchased my second Honda Accord from O'Donnell and I can not say enough good things about this dealership and specifically Terry Askin. I am 50 years old and have had my share of experiences with salesman. Terry is by far the best salesman I have ever encountered. From his extensive knowledge to his comfortable demeanor, he makes the experience enjoyable and care free. Please see them if you need a car. Awesome folks!

What a Pleasant Surprise !

We were in and out of the dealership in less than 2 hours. All of the staff were courteous, responsive, and accommodating. We can't say enough good things about our experience at O'Donnell Honda. Five stars all around !

Very Pleased with O'Donnell Honda and Brian Blevins

Before deciding to go with O'Donnell Honda, I went to two other dealerships (Heritage Jeep of Parkville, MD, and Honda Norris of Dundalk, MD) for a new vehicle. With the two former I experienced a great dealing of haggling (including being surrounded by two salespersons and a manager with a death stare), the 4-square sales method, weird add-ons to the cost, plus zero negotiation, and I was shown the door by both dealerships in being told there was nothing that could be done for me. However, when I met Brian Blevins of O'Donnell Honda, he was the ultimate professional, plus an easygoing personality to boot. Unlike the other dealerships, my experience with O'Donnell Honda was haggle-free and easy breezy--no slimy psychological games, no sales pitch terrorism, and no sly gimmicks. I love that O'Donnell is so transparent about not adding fees, not having high-pressure sales, and showing class. It was my best sales buying experience ever-- best price and a great trade-in value too. Very pleased!!!

O'Donnell Honda - Shayne Wilson is great!

This is the 2nd time we've gone to O'Donnell after buying our last Honda there. Shayne Wilson was incredible to work with, very dedicated to helping us get the exact car we wanted, which was very hard to find, and very knowledgeable about the new features and how they worked, moreso than what we've experienced at other dealerships. Thanks, Shayne!

Great buying experience

This is our 3rd time buying from O'Donnell Honda (we bought minivan last week). Every time was a nice experience all over. This time our sales person was Shayne Wilson, and he did a great job (definitely will recommend him to friends). And the Financial Director (Rajeev) we dealt with all 3 times is outstanding. We also dealt with Chris Councill (Internet Sales Manager I contacted first before coming to look at the cars) who was very helpful. Just want to say that this is the best dealer we tried out of good number. We used to be Toyota people, and changed to Honda after we came to look at our 1st Honda here, at O'Donnell (after trying couple other Honda dealerships). They are straight, not pushy (which is a big advantage on my book), and fast in preparing papers and financial side. So very pleased as always.

What a treat!

I went to investigate trading in my 2008 Accord. The way I was treated, the information I got, the no-pressure atmosphere were all great, but the deal was amazing. They offered me a good price for my trade-in, and Shayne showed me a 2015 Civic with less than 3,000 miles. That's like a new car to me, but it was not a new car price! When I told my husband the deal I was looking at, he was impressed with it, and me! I got lots of help with the technology in the car, all of which was new to me. I'm over 60, and Shayne was patient and gracious with me. I'll never buy a car anywhere else. Good deal and great treatment, what else could you possibly want?

Great sales experience with Shayne Wilson at O'Donnell Honda

This is the 2nd time we've gone to O'Donnell after buying our last Honda there. Shayne Wilson was incredible to work with, very dedicated to helping us get the exact car we wanted, which was very hard to find, and very knowledgeable about the new features and how they worked, moreso than what we've experienced at other dealerships. Thanks, Shayne!

Great place and great sales people.

I went to crown dodge and met Sam. He is great and professional.I recommand every one to go to Crown Dodge and see Sam.

Great car and great customer service!

My husband and I purchased a pre-owned Toyota Prius at ODonnell Honda in July of 2015. The car was in excellent condition and several thousand dollars below market value for other cars of its year and mileage. We were initially disappointed to learn that the car came with only one key, and that a replacement key would cost us over $600, however, ODonnell Honda assisted us in locating a Toyota dealer who could make us the key, and they covered the entire cost of having the key made! What great customer service!

Outstanding experience

My wife and I recently purchased a 2016 Honda Civic Touring model at O'Donnell Honda. We bought just the car we wanted. We worked with Chris Councill (Internet Sales Manager) and Brian Blevins (Sales and Leasing Consultant), and both were outstanding. Chris gave us an outstanding price via email and phone, which the sales team honored. Brian Blevins was very responsive and helpful throughout the buying and trade-in process. We did some additional negotiating on a trade-in (we expected this) and in the end, the dealership matched an offer we had received elsewhere, which made the entire experience even simpler for us. At no time did we ever feel pressured to buy additional items, warranties, etc., nor did we have any unexpected surprises. It was definitely a positive experience and we highly recommend O'Donnell for someone interested in buying a new Honda.

Excellent company

Robert the Sales Rep, Chris the Sales Manager, and everyone else there were great to work with and made for an easy buying experience. I would highly recommend this Dealership.

Professional & courteous service

We recently bought 2015 Civic. We are very happy with their service from providing a quote to delivery paper work. No pressure environment in the dealer show room.Robert Wilkie Jr, Sales Consultant who took care of sale was very courteous, helpful, respectful.He explained the new car features very well & took his time until we drove the car from dealer ship.I would recommend him & O' Donnell Honda.

Never been disappointed.

I have been buying/leasing cars from O'Donnells for over 30 years. Have never had a bad experience.Brian Schwenk, the manager and Jeff Brown in the service department have always been professional, caring and helpful. I dealt with Shayne Wilson for my most recent lease car and he was a delight to deal with.Even though I have moved somewhat farther away from O'Donnells, I still return to purchase and have my car serviced by them.

Awesome

Everyone was soo nice and helpful. They really went above and beyond to make sure I was getting exactly what I wanted .This was my best experience buying a car . Thank you soo much guys you all are awesome !!!

Good experience!

I enjoyed Brian Blevin's service to make the purchase of CR-V smooth and painless. His follow-up and prompt response put me at ease throughout the process. Thank you, Brian!

Exceptional Professionalism and Serrvice

I bought two Honda Civics from O'Donnell Honda this week. It was quite simply the very best end to end buying experience I have ever had at any car dealership bar none. Absolutely EXCEPTIONAL!!!The Internet Sales Manger Chris Council was refreshingly honest, straigthforward and worked to be competitive. Musa Mohammed closed the deal and addressed every concern my mother had with her civic as if it was his own mother, treating her with the utmost respect and patience. The Finance Manager Mr. Rajeez Molhatra was efficient, professional and extremely pleasant to work with. I buy quite a few cars annually and this was quite simply the very best end to end buying experience I have ever had at any car dealership bar none. Absolutely EXCEPTIONAL!!!

purchase

New Honda Pilot, salesman Alex was very attentive and accommodating. He took the time to insure our options were correct and delivered the car on time. All the features of the car were explained thoroughly. WE were very pleased with the service.

I got a great deal on used Odyssey.

I got just what I needed for about $5k less than I was expecting to pay, based on some searching at some other car dealers. They made the process fast and easy!

We always return to O'Donnell Honda!

We have only had great experiences with O'Donnell Honda! These are the third and fourth cars we have purchased from them over 26 years. After shopping around at other dealerships, we realized how wonderful O'Donnell is and we will continue to buy out Honda's here.

I was told to unwind the deal and go home

I worked with Robert Wilkie to purchase a Honda Odyssey coming off lease. I made several trips to the dealership to complete the deal. Prior to coming in to sign the final paperwork with J.T., the Finance Manager, I asked about using the on-line accessory offer for new and used vehicles. Robert noted that they would have to sign it in-person, but that I should print it and bring the document with me when I completed the sales paperwork. I arrived and signed all necessary paperwork with JT and then found Robert to get the $200 accessory offer signed so that I might use it to add a roof rack to the vehicle. He found the sales manager, Ken Novak, who noted they would not honor that advertisement as I was not purchasing a vehicle from O'Donnell (this used car salesmen Jedi gibberish was offensive) and that if I had a problem with that then I could unwind the deal and leave. Luckily I was there with my family member who recommended I not let Ken's lack of professionalism and dishonorable stance sway me from completing the purchase. I purchased my first vehicle from O'Donnell 19 years ago and my last on 31 August. Great vehicle...horrible salesperson. Be forewarned.

Easier car purchase ever.

I got an online, out the door quote from O'Donnell Honda. My husband and I went in and met with Robert Wilkie who helped us through the process and provided us with exactly what we needed. We had a smooth, pressure free experience. Thank you!

Excellent experience!

I had bought a Honda Civic from O'Donnell in 2003 (after encountering the usual nonsense from other dealers), and went back there again last week for a new Civic. As before, it was an extremely easy, pleasant experience.Musa Mohammed was very helpful and informative, and after I looked at various cars, we completed the transaction and I had a new car! The financing process was smooth. As mentioned in other reviews, O'Donnell doesn't load up the cars with a bunch of extras to jack up the price of the cars, but you can add anything you want. The Civic EX-L already had everything I wanted, which was great.I can also highly recommend the O'Donnell service department. I had all maintenance on my prior Civic done there, and without exception had positive experiences.

No pressure; Great Experience

Worked with Chris Councill last week on a great Internet price, then met Stan Bailey in person. Agreed on a trade in price and scheduled an appointment for last Friday. We told Stan we didn't want any add-ons or surprises. Stan was GREAT to work with! We got there at 1:00 PM; test drove the 2015 CR-V for 15 minutes; filled out some paperwork; he fully explained all the features in the vehicle; we drove off the lot by 2:30. Very pleased!SteveP

Great buying experience

I just bought a new 2015 Honda CR-V Touring. First off, this is a great car if you are in the market for an SUV. It comes fully loaded and has ALL the safety feature you could want. Very important to me is the buying experience and I have to say in all my years of car buying I have never had a more comfortable experience. No pressure. No hassles. My Sales Consultant Mike Garvey handled everything at my own pace. If you are in the market for a Honda, you are doing yourself a disservice if you do not visit O'Donnell Honda.

Pleasant and Painless car buying experience

My husband decided to buy a new Honda Accord. Our family had previously purchased 2 Honda's from another local dealership. We decided to call Mike Garvey at O'Donnell Honda based upon several positive Google reviews. He did not disappoint! We sent him a text outlining exactly what we wanted. He replied in a timely fashion (very important to us). When we arrived at the dealership the next day, he promptly brought the car over for us to review and test drive. Mike G. stuck to the agreed upon price. Both he and the business manager made the paperwork process painless. We were even able to get Bay tags right there at the time of purchaseNICE. Thank you Mike.

Great experience - thanks Mike Garvey!

We bought a new Honda Odyssey minivan when our family car stopped working. After visiting a few local dealerships (another Honda and Toyota dealer), we found O'Donnell to be the best dealer for us. Everyone was very friendly and helpful. We were especially happy with the help Mike Garvey provided. He was very knowledgeable and honest, and easy to trust. We felt he had our best interests at heart and helped us work within our budget. He even played with our kids (ages 2 and 4 years) while we finished the paperwork and financing, and they loved him! We could not be more happy with our experience at O'Donnell. And we love our new Odyssey! The service department at O'Donnell is also excellent. I have only dealt with them a few times, but they have been more straightforward, honest, and less expensive than other auto repair shops I have used.

Awesome salesman!!

Just wanted to stop in a give a spectacular review for Shane!! I can't be more happier with my purchase and you were awesome to work with and went above and beyond to make sure I understood it all!! I will definitely be coming back to you for my next vehicle purchase!! Way to go :)Also wanna give thanks to JT. You guys are awesome and just wanted to let everyone know what what a wonderful experience I had at Honda O'Donnell dealership!!!

Thank you Shayne and JT !!

Everyone at O'Donnell was so helpful to me and purchasing my new vehicle, especially sales agent Shane and J.T. in finance. I would highly recommend O'Donnell Honda!!!!!

Great experience.

Everything about my experience at O'Donnell Honda was first rate and positive. I can't say enough about how easy they made the purchase of my new Fit. My salesman, Terry Askin was friendly, extremely knowledgable, and as low pressure as you can get. He helped me find the car that fit (no pun intended) me perfectly at a price I could afford. All the other staff I worked with, from Chris Councill whom I originally contacted through the internet, to Rajeev Malhotra in the finance office to the person that prepped my new car treated me like family. I could not be happier with my dealing with O'Donnell Honda.

complete scammers!y! Run away and take your business elsewh

I got a quote sent to me by them through one of the internet site for a new car- when called said it was sold (so fast!). Few days later, sales person called and texted their price which was few hundred higher than the previous quoted price. I objected and left a message for their dealership General manager and also sales manager. Then I got an email from their internet manager that they would beat any price!!!after talking to their general manager, he asked me for a copy of proof of purchase that showed how much another dealer had sold the car just the night before. We sent copies of all documents. Then the sales manager said not only they will not match that price because their advertisement is only a general hype (don't know how more detail their ad could have been!), but they are not even willing to honor their sales person quoted price in writing from last night !!So I asked for his bottom line price which was at least $1100 more any other price they had quoted before. Even GOLD does not go up this fast !! Bottom line, shady business, bunch of scammers in my opinion. Car dealers are dime a dozen. They take no pride in their business and that is a shame- take your business somewhere else please !! Their sales manager said they do not have to honor any price they quote and their dealership gm whom claimed being there for 40 years never returned the call- Shame on you guys !! what a rip off artists you guys are.

Best sales person I have dealt with

He is very helpful and goes the extra mile for me and he is now considered a friend. He always gives the most fair price and I have recommended many others to buy their cars from him because he is simply the best. Two thumbs up. Way up my Friend.

outstanding - resulted in a new lease

My salesman was Shayne Wilson who did an outstanding job helping us terminate our existing lease and begin a new lease. We even upgraded. This began with a promotional offer mailed to me and exceeded my best expectations....so far.

Felt no pressure, everything regarding price factual no BS

Gary Paul was our salesman. He let us test drive by ourselves, encouraged us on questions, gave us the breakdown of the price and is still helping us for aftermarket options. This is our second minivan and third Honda model .We have owned accord pilot and now odyssey. VERY PLEASED!

Worse customer service ever!

I had a very very bad experience in this dealership. I went there at 10:25 am and came out from there at 6:45 pm. Although it was a Memorial Day weekend, the dealership wasn't that busy. First, nobody greeted us at the door. I had to ask a guy that I want to buy a car. So he accepted us a just give me a printout with spec sheet of the car I wanted. I knew what I gonna buy. But I wanted him to explain comparison between couple of models. Time to time, he ran away to some where and came back after 30-40 min. Finally, he took us for a test drive at 12:45 and I drove 2 cars in 20 minutes. Meanwhile he accepted 2-3 more buyers. He gave us pricing on 3 models and ran away again to deal another customer. I wanted to buy a car and this is why I was still sitting there. We decided on Civic EX (2015) and filled out an application for finance around 2:15 pm. We were sitting alone without the sale person. Nobody even asked us what was going on or if we need anything. Finally I asked manager what is happening here and he replied the sales person is busy with two more buyers. After one hour, the sales guy came to tell up that my file is with finance department. At 5:30 I could not take it anymore with pounding headache. I started to shout on them and told I want leave without car. I can buy anywhere with my money. Their behavior was as if they are doing me favor. Finally, at 6:15 the finance guy called us and completed everything. My point is if you want to buy a car with your money why you have to go through all these hassles? They have to treat you as a human. There was no CUSTOMER service at all. I cannot recommend anyone to this dealership. In this regards, Jim Coleman Honda was the best (I had buy car from them before). I feel sorry that I did not give them business this time.About the sales person: As I said he never introduced himself, I came to know his name was Robert Wilkie. He is not professional at all. He does not know even how to work with computer. I wish I do not have to deal with him anymore . His manager (do not know name) even told me that they have to buy coffee, water etc. for customers and that's why he cannot negotiate price anymore. I do not know any dealership who does say like that.

O'Donnell Honda never disappoints...

Our recent purchase of a 2015 Honda CRV at O'Donnell Honda was a pleasant experience and salesperson Shayne Wilson did an excellent job of providing information to help us make our selection. He was able to multi-task and get us through the process in short order, something that we truly appreciate. We have been buying Honda's for many years at O'Donnell and have never been disappointed in the sales or service staff. Very professional and friendly with an excellent eye for keeping customer needs in the forefront. Shayne represented O'Donnell Honda well and I would not hesitate to recommend to my friends and family that they see him for their new car needs.

Bad customer service

I call them to cancel my ancillary product. I was talking to a guy name Rajeev.i guess i spell right. He make me feel like, he dont want to answer my question and he is not helping me out. He was so mean while talking to me. So i dont feel like it is a good place to buy car.

Shayne Wilson at O'Donnell Honda

Shayne made this buying process an enjoyable and painless experience. He was helpful and outstanding all around. O'Donnell is fortunate to have Shayne on its staff of showroom professionals!

Just Wow!!!

Hassle free buying process; it was a very relaxing and memorable experience. Great job Jerry Sommerville.

Great Sale Service

Jerry Sommerville was very helpful throughout the entire buying process. He was very pleasant to deal with. I highly recommend him.

Friendly, focused car buying experience with great pricing

The O'Donnel Honda experience was great. First new car purchase in 15 years. We looked at several dealreship but picked O'Donnel for their knowledgable and helpful staff. Not pushy and they were patient while we tried out the various trypes of Civc, Fit and CRV. Suggest checking their price on the internet with several dealers. They did tahat as well and were able to offer the lowest price without going back and forth. Other dealers claimed they could matc any written quote but O'Donnel got it right the first time.

Excellent buying experience.

Very happy with the purchase of my new 2015 Accor EXL. My salesman Shayne Wilson was very informative and a pleasure to work with through every step of the buying process and I will be purchasing my next vehicle from shayne in the future. Kevin

Great buying experience with Shayne Wilson

I bought my first new car from salesman Shayne Wilson. Shayne is very patient with all my questions and explained the feature very thoroughly. The purchasing experience is very smooth.

Great service

I bought Accord from salesman Shayne Wilson and O'Donnell Honda. I had a great experience with Shayne and the entire dealership.

Hassle Free buying experience - shayne and chris

I did quite a bit of online research and O'Donnell gave me the hands down best price. I came in and also got an additional discount on my accessories! I am truly a happy customer... All thanks to Chris and Shayne. Shayne was very patient through the whole experience... Kept me updated on everything that was going on... This was my first car purchase and these people made sure I was happy.

Just looking - but great experience

I stopped by O'donnell to look at a used S2000. These cars don't come up often so when you see them you have to act fast. I stopped by and talked to Shayne Wilson and he was incredibly knowledgeable. Whats amazing is this car hasn't been made in years and yet he was able to answer any questions I had. I ended up waiting too long and the car is gone, but when I am ready to buy I will being going to O'Donnell and asking for Shayne.

Love my Pilot

Last year I bought my Pilot Touring and still love it! I walked in to take a look at the Pilot after comparing the Highlander and was greeted by Shane Wilson. He was easy going and low pressure the entire time. It was a very hassle free experience from start to finish. I got a very fair price and two days later they had the color I wanted and finished the paperwork in an hour. Financing dept was also great to work with. I highly recommend this dealership when searching for a new vehicle.

Great place to buy a car

I want to take a moment to recognize the staff at O'Donnell Honda in Ellicott City,MD who recently helped me with my purchase of my new 2015 Honda Odyssey.Chris Councill the Internet Sales Manager did a fantastic job in making my experience very pleasant and provided all assistance in making CAR buying experience as simple as possible. He is friendly, professional and most importantly trustworthy. I would recommend to anyone looking to buy Honda CAR from this dealership.Thanks again to O'Donnell Honda.

andres aviles

this was my fifth car from this dealer I always deal with jerry Somerville as my sales rep he did a great job as well as the rest of the staff thanks

glenn boswell

wow what a great place to do business with. everyone was great jerry Somerville was my sales rep thanks guys

amanda boswell

I have bought several cars from this dealer over the years they are the best jerry Somerville was my sales rep did a great job

My new Pilot!

I just purchased my 6th Honda from O'Donnell Honda and once again, Jerry Sommerville was my sales consultant. I appreciate the excellent service that I get from Jerry and I love my new Pilot!

Jerry Sommerville

My wife and I just recently purchased are 8th Honda from O'Donnell and Jerry has been are sales person every time. Jerry's knowledge and level of service are consistently excellent!

Excellent Salesperson!

I was referred to Jerry Somerville at O'Donnell Honda by a friend. I was in the market to purchase a new car but did not know where to go. On a trip to Washington, DC, I stopped by O'Donnell Honda and met Jerry. He was so helpful that I subsequently drove from my home in New York to Maryland to do business with him. I was very happy I did. I'd recommend Jerry and O'Donnell Honda for anyone in the market for a car!

By far , my best car ever, MY HONDA

I love my honda, i got my honda civic, new. I still have the new car smell every now and then, after almost 4 yrs now. I hear people say how hondas are great cars, I can say that statement is true, first hand. Love the car mileage i get with it, it's the perfect size for me, and my travels. Thanks to Jerry Sommervilleat O'DONNELL HONDA of Ellicott City, MD

Best buying experience with Jerry Sommervile!

I have purchased 4 cars from O'Donnell Honda and everytime I have purchased from Jerry Sommerville. He is always professional and has exceptional knowledge on Honda products. Always is willing to bend over backwards for the customer. I highly recommend him to anyone who is looking for a great experience in buying a car.

Jerry Summerville

I'm 50 years old I have bought 8 new cars in my life time, and this was the most relaxing automotive purchase I have every experienced .

Jerry Sommerville

As a woman I have never felt the level of respect I was given as I purchased my new Honda, Jerry is so comforting )))

Love my Hondas

Bought my third Honda here , the second from Jerry Summerville. Jerry makes the arduous task of buying a new car a snap. His knowledge and friendliness make the process almost enjoyable. Although to be fair Honda products almost sell themselves. I've owned a Civic, Accord and now a Fit. All great cars and when I wanted a motorcycle I got a Honda VTX Cruiser. Thanks Jerry and ODonnell Honda

Jerry Sommerville Is The Best

I have purchased many cars from Jerry Sommerville over the years. I would HIGHLY recommend Jerry to get you the best price on your next new car. Always A++++

Pilot purchase

Great experience received from recent Pilot purchase. Jerry Sommerville at O'Donnell Honda made the purchase simple. Glad I bought there.

Jerry sommerville

Jerry Somervilleis it is a well knowledgeable sales personI and had nothing but concern for my needs !!!

A... for awesome!

I have bought 6 cars with Jerry Somerville since 1999. Plus have had 2 friends refered to Jerry and my 2 fiends were completely satisfied with the price, service and purchading process. All my cars and trucks have been always serviced at O'Donnell. Everyone has always been great and Jerry has always been there to answer any questions or adviced when the time have come for us to trade our cars for new ones. I first met Jerry when I moved to Maryland and have remained his customer even after moving to Virginia and now Delaware. We have always received a no-pressure approach from Jerry and his team. Go Jerry Somerville.. you are the best. :-)

Jerry Sommerville at O'Donnell Honda

Jerry Sommerville was a great salesman, and the finance staff was awesome! I love my new crv! They were very knowledgeable about the car. Shane also helped explain all the ins and outs of the crv. How to work everything. I've bought a few cars in my life and by far was the best experience buying one. I would highly recommend to my family and friends O'Donnell Honda for there honda needs!! Ive also had great experiences with there service department! Very friendly, fast and knowledgeable about my other honda. I will continue to use O'Donnell service for both of my Hondas!!

Great salesman Shayne Wilson

My husband and I bought our Honda Accord at O'Donnell. Shayne was a big help in explaining all features, patiently and thoroughly answered our questions. It was a relaxed and pleasant experience with Shayne at the dealership. Shayne has mentioned that this dealership offers free car wash for its customers. So, occasionally, I stop by and Shayne attends to this cheerfully.

Great buying experience Shayne Wilson

Shayne Wilson was great to work with in the new car buying process. He was very patient with me, I couldn't decide between 2 Accords. He took the time to explain the features of both cars. I never felt rushed. He was a pleasure to work with and I would recommend him to my friends.

Shayne Wilson...great salesman

Shayne was very thorough during the purchasing and delivery process of buying our CRV. His pleasant personality made us feel completely comfortable.

Shayne Wilson

We had the experience of buying two Accords from O'Donnell last year and Shayne handled both sales. As a result of the first we requested Shayne's help the second time. I've driven nothing but Accords since 1987 and encountered a number of dealerships. O'Donnell is the best I've seen. They have a distinct company ethos of above-board dealing with the customer that inspires confidence, and Shayne has absorbed this ethos well. I expect he has a bright future at O'Donnell.

Felicia Mayo

Great Service from Jerry Summerville. I have purchased 4 Honda Accords over the last 13yrs. I had the assistance from Jerry Summerville. He's very knowledgable, honest and helpful. Ha makes sure you can properly wok very function in the car. He's the Best!! I'm so happy for my purchase. Regards, Mrs. Mayo

Great sales experience with Jerry !!!

I have purchased many automobiles, Jerry Sommerville made my experience relaxing and enjoyable )You should call him and see, this is his work phone # 410-812-2501

3rd Honda purchase. JerryatTeam1, great experience

The third time purchasing a new Honda at O'Donnell Honda. Jerry Sommerville again made the process very easy. He knows the product, he knows the finance end of the business and applies his knowledge of both to the purchase process making the experience seem almost simple. They have a large selection of vehicles in stock, thus allowing me to see and touch the vehicle before the contract was signed. It's easy to understand how a dealership can have such a good reputation when they employ people like Jerry. I will definitly purchase here next time.

Great Saleman

I bought a Pilot from Jerry Sommerville. He could not have been better. Made the entire process very easy.

Shayne Wilson is AWESOME!

I purchased a 2014 Honda Accord EX-L from Shayne Wilson at O'Donnell Honda last October and it was the best car buying experience I have ever had! Shayne made the whole process relaxed, effortless and an absolute pleasure. He explained and demonstrated the features of the two vehicle models I was considering and when I purchased the Accord, he reviewed the features again and even synced my phone with the car's Bluetooth. Shayne is very personable, knowledgeable and patient. I highly recommend him!

New CRV Purchase

Great Experience! I really enjoyed working with Shane Wilson and the rest of the staff at O'Donnell. I am very happy with the new 2014 Honda CRV that I purchased. Shane made buying my new car very was and he was willing to work with me not matter how much I balked at pricing.

Highly Recommend Shayne Wilson at O'Donnel Honda

Shayne Wilson is one of the best sales person that I have ever worked with and I have been to dozens of dealerships over the years. He is knowledgeable about the cars and also very patient and easy to work with. I would recommend Shayne to anyone that I know who is considering buying a Honda.

Jerry Sommerville, highly recommended salesman

As a newly divorced woman, I did not feel confident when I had to plunge in to buying a new Car. I was relieved and immediately put at ease when approached by Jerry Sommerville. His laid back approach was exactly what I needed. I immediately felt at ease through the entire process. It was obvious that he was a very knowledgeable. When Asked, he told me he had been selling Honda vehicles for over 20 years. This told me he stands behind the brand, which made me feel even more confident in my choice to purchase a Honda for myself. Being on my own, means I need a reliable, long running vehicle. I feel, that is what I now have. I highly reccomend Jerry Sommerville to my family and friends. Your dealership needs more salesman like him to represent the Honda brand.

Very pleasant experience

I did most of the footwork (research and negotiating) via e-mail so all I really did at the dealership was take a test drive and sign the papers. No hard sell, no surprises, no pressure to buy anything extra. Salesman (Sayed Tagoe) was very personable, knowledgable, and helpful. A completely different experience (in a good way) from the last time I bought a new vehicle. Highly recommend O'Donnell Honda.

Best Honda Salesman EVER!

Shane is great! I am a college student and he helped me through my first car buying experience! He always offers helpful service and answers any questions or concerns I may have. I love my new Honda Fit and plan to buy any future cars from Shane :)

Great Experience

I found Shayne to be great to work with - very diligent, knowledgeable and customer-minded. Very good experience.

Jerry Sommerville of O'Donnell Honda

Jerry Sommerville of O'Donnell Honda was honest, professional & polite upon my recent vehicle purchase. His training, knowledge and experience combined to provide a smooth and pleasant buying experience without any unexpected delays, misunderstandings or surprises. I've already referred a close friend, who has since purchased his own new car from Mr Sommerville. I have never referred anyone to a car dealership, let alone a specific car salesman,... I believe this best demonstrates how truly unique and hassle-free my experience was with Mr Sommerville and his colleagues at O'Donnell Honda of Ellicott City, MD.

Shayne Wilson

I recently purchased a 2015 Honda from O'Donnell Honda and had a great experience. I went to O'Donnell because I was referred there due to their service department's good review from a friend and because they had a pleasant experience when they bought a car. My experience was very easy, I had called the night before to ask what I needed to bring and if they had the car I wanted in stock. When I arrived, I had a few choices of the car I wanted easily accessible and ready for me to test drive. Shayne Wilson was our sales representative and was very eager, knowledgeable, and much to my relief patient with me (I was very nervous). He was very understanding of my budget and did not push me one way or another, while still giving me all the options. During the process, I believe he must have helped every customer who came in- because they asked for him by name. Although he was helping others, he was still attentive and made sure I was still moving along in the process. I believe his ability to help multiple people showed his commitment to the customer even after you buy a car. What I really appreciated was that he showed me everything in the car after i bought it. There were a lot of new things I wasn't used to, but he showed me each thing which really eased my anxiety. I would definitely go back to Shayne again, and have already told my friend who is looking to purchase a Honda to go to him.

Team1hond.com, Jerry Sommerville, The Best Ever ))

Jerry made my 12th vehicle buying experience the most enjoyable and stress free )))If you need a Honda, call O'Donnell Honda and ask for Jerry W/team1honda.com

Amazing sales staff

We had shopped around quite a bit trying to decide what make of car we wanted to buy. When we had narrowed down the field we stopped at a Honda dealership on the East part of town. It was fine but we still weren't totally sold on the Honda brand. A week later we decided to stop by O'Donnell Honda and the first smiling face we saw was Shayne Wilson's. He was so knowledgeable about the CRV we decided to take a test drive. And bought one from Shayne the next day. In short Shayne was the reason we bought from O'Donnell rather than the first Honda dealer we visited.

Shayne Wilson

Shayne Wilson is a very patience and knowledgeable salesperson. He answered all of our questions with ease and made us very comfortable. A great asset to O'Donnell Honda!

Great dealer!

I had such an amazing experience working with Shayne!! He was so patient with me as I was buying my first car! Buying your first car is very scary but he mad the process fun with limited stress. He was so great that my family bought another CRV from him! Wouldn't buy from anyone else! Thanks Shayne!!

Recently purchased a Honda Accord

Met Jerry Sommerville at O'donnel Honda. Purchased a 2015 Honda Accord EX. Jerry and staff were terrific during the process. I have purchased many vehicles over the last 30 years, this was by far the best experience ever. Jerry was able to get us exactly the Accord model, color and accessories that we wanted. Customer service and the complete buying experience was superb! I recommend contacting him before you make a purchase, you'll be glad you did!

excellent service!!

Awesome job! my dealer Stan was cool and paid attention to every little detail i asked. i was expecting a full day or two of car shopping but i finished in 2 and 1/2 hours. i was so impressed with the service that i bought the car the very same day (in a very fair price, i might add...). thank you Stan and O'Donnell Honda.

Jerry Sommerville at O'Donnell Honda

Jerry Sommerville at O'Donnell Honda was great! He helped us purchase our CR-V and was professional and helpful throughout the process. Jerry didn't pressure us at all; but his knowledge of the vehicles and buying process set us at ease.

I won't buy a honda from any other dealership

I have purchased 8 cars/SUVs from O'Donnell over the past ten years, all from Jerry Sommerville. Jerry has always gone out of his way to make sure I understand everything and get me the best deal possible. I will continue to buy all of my future vehicles from Jerry Sommerville / O'Donnell Honda.

Jerry Sommerville is THE BEST

Jerry Sommerville is the BEST! He is the ONLY person I will purchase a new car from. I can call him at any time, and I know he will have the answers I need. He has been at Honda for YEARS and is the only one I will trust with the new car process. He is knowledgeable, always takes the time to show you the new features in a Honda, and also is friendly, outgoing, and hardworking. I was in a bind yesterday and needed to have the process sped up- He met those demands and then exceeded. I would not go to ANYONE except Jerry Sommerville at O'Donnell. He is by far, the BEST! Be sure to ask for Jerry at O'Donnell.

wonderful buying experience with Jerry Sommerville

First time buying a car at O'Donnell Honda. My salesperson, Mr. Jerry Sommerville was friendly, professional and honest. I got a great deal and very pleased with my new CRV!! Thank you Jerry!

Buying a new accord

I am a single parent who does over 45000 miles a year. I have little time for shopping at the best of times. Alex at O'Donnell Honda was both direct and bent over backwards to help me get a new car. The price was very competitive WITHOUT HAVING TO HAGGLE FOR HOURS. As a successful small business owner I am completely impressed with this company. I happily recommend them to anyone.

Shayne Wilson at O'Donnell Honda

My husband and I bought our CRV from salesman Shayne Wilson and O'Donnell Honda ! Shayne was patient with our many questions, and after we made our decision, gave us a thorough briefing on the characteristics, capabilities and features of our new vehicle. We had a great experience with Shayne and the entire dealership. We have been back for our scheduled maintenance and their service department did a great job also.

Ask for Shayne Wilson!

Last month I purchased my first brand new car - a 2015 Honda CRV EX-L AWD. I did a lot of research online prior to visiting the Honda dealership and knew exactly what I wanted and for what price. The dealership is very close to where I live and over the last year, I popped in twice to test drive the 2014 Accord and 2014 CRV. I ultimately decided on the CRV after some scary experiences driving in the snow this winter. I also have a large German Shepherd who goes almost everywhere with me, so I loved that the back seats of the CRV fold all the way down and there is a ton of room for her. When I finally saved up enough for my down payment, I headed to the dealership and Shayne Wilson assisted me throughout the process. He was so easy to work with - friendly, courteous, kind and professional. There was absolutely no pressure or steering involved and I was in and out within a few hours. I also worked with JT who assisted me with the loan process and he was very nice as well. Overall, it was a fantastic car buying experience and I would highly recommend anyone who is considering buying a Honda to visit this dealership! Thanks for everything Shane!

Saleman with Excellent Honda Product Knowledge

Shayne Wilson is an excellent salesman. He was prompt, efficient and knowledgeable. No sales pressure but provided a good education to someone who had not bought a new Honda in 10 years. After my Honda CRV was delivered he spend 30 to 40 minutes going over every detail of the Honda with me to make sure I was comfortable with the features. He went over the inspection report to double check every item was in excellent condition. Shayne stayed after closing time to answer my questions and later that evening quickly followed up on a question by text message on a question my insurance company asked. O'Donnell Honda is 21 miles from my home (with two Honda dealers only half the distance from my home). I purchased my Honda there because of the excellent service and honesty.

5-Star Customer Care - Shayne Wilson

Shayne's the best ... he made the negotiations in the buying process easy while working with his boss; AND, he even helps me with keeping my car clean with car washes. I've had the new car for 4-months and am very satisfied.

Great experience at O'Donnell Honda!!

I was thrilled with my overall experience at O'Donnell Honda. Shayne Wilson was extremely professional, knowledgeable, and patient as I shopped for my new CR-V. Overall O'Donnell made the whole car buying experience enjoyable. Shayne answered all my questions and never made me feel rushed in my purchase...even when I couldn't make up my mind on a color! I highly recommend O'Donnell and Shayne to anyone looking to purchase a vehicle. Thank you O'Donnell Honda and thank you Shayne for the excellent car buying experience.

Great experience with a used car purchase

We had an excellent experience while buying a used Acura. Kenny and Brian were fantastic and made the process very smooth and easy. The warranty options offered was also great.

Minor issues but great customer service and efficiency

Initially purchased a certified used vehicle and had a great experience. But, I noticed some issues with the vehicle and contacted the salesperson and also GM. They responded quickly and presented options. We decided to get a new vehicle in the end and we are pleased. The whole process was pretty efficient and painless without any sales pressure or financial add-ons. I would strongly recommend Mike Garvey and Raj (along with their GM, Brian Schwenk).

Recall and more

i brought my 2008 odyssey in for a recall. I also described a issue with the steering. I had a coffee and some munchkins until the shuttle took me home. Later in the day I got a voicemail saying the work was done including fixing the steering issue under an separate service bulletin plus one more recall I wasn't aware of. No charge.

Amazing

Only at O'Donnel Honda and with Terry Askin in particular can the experience be simple and perfect. The right car, the right price and no hassle. Everything Terry promised he delivered. The entire team is great and friendly. No hassles and no pressure. Couldn't be happier with my new car.

Enjoyed the new 2015 Pilot

It was my third vehicle that I have purchased at O'Donnell. Thanks Chris for providing the internet price in advance and his communication with customers. I know what I would pay when I came to the dealer. Thanks Tom, who I dealt with when I was there, for his courtesy and helping us through the process.I purchased a new Pilot EXL. I would recommend this dealer to other buyers.Thanks.

Sales Experience

I just wanted to say that Jerry was outstanding. He took the time to go over every feature of the new Honda Accord. Fantastic experience!

My buying experience at O'Donnell Honda

I went to O'Donnell Honda to get an estimate of the cost for a Honda CR-V. Stan Bailey met me as I entered and offered to help me. I told him what I was interested in. He asked a few questions after he invited me to sit at his desk. I told him the features I wanted. He gave me 2 alternatives for my preferences, the EX and EX-L. I thanked him and left the dealership within 20 minutes. After going to another dealership, which tried to get me to buy the car on the spot and kept me there for over an hour, I returned to buy my car from O'Donnell Honda. I appreciate the way Stan treated me and I would recommend him to anyone I know who is interested in purchasing a new Honda.

Wow. Great car buying experience

Wonderful car buying experience. Everyone involved was extremely nice and professional. Shane was very knowledgeable and a pleasure to work with. I would highly recommend this dealership.

Efficient, fair, relaxed

We had been researching and shopping around for a 2015 Honda Civic. We chose to begin our search at O'Donnell due to a long term relationship we have had with their service department, which has been excellent We already own two previously-owned Hondas which each now have over 150,000 miles on them. O'Donnell has done all of our maintenance work. We worked with Mike Garvey as our new car sales rep. His approach to the transaction was professional and low key. He was able to take care of the entire transaction himself, which I believe to be one of the strengths in the way O"Donnell appears to be organized. Prior to making our final decision, we went through a fairly rigorous process of due diligence, including a detailed personal budget analysis and visits to other dealers to test the market for availability and price of the models in which we were interested. Mike offered a reasonable asking price right up front without playing the "I've got to check with the manager" relay that appears to be quite common in many other dealerships. Although the price was above our budgeted amount, he was willing to add some options for which other dealers were adding an upcharge. We ended up purchasing a Civic EX, which put us somewhat over our budgeted amount, but provided some desirable features not included in the Civic LX (e.g., back-up camera, right-turn camera, moonroof). At no time did we feel that Mike was pushing us into the more expensive model, rather, we were interested in the EX and he did what he felt was reasonable to make it a bit more affordable. The only thing we aren't sure of is whether we could have gotten a small break on the price for paying cash. After we had agreed on the final price, it was apparent that Mike thought we would be financing the purchase with a loan. We are not aware of whether we could have negotiated a slightly lower price on a cash purchase with no trade-in. Overall, we came away feeling very satisfied that we had bought a great car at a fair price. We will most definitely continue to do business with Mike and O'Donnell Honda in the future!

No pressure

Jerry Somerville was very knowledgeable & was NOT the typical pushy salesman. He was available when needed but didn't badger me to make a purchase. Great buying experiance!

Phenomenal Experience

This was my 1st Honda experience, and I could not be more impressed. First I worked with Chris who helped me price my brand-new touring. He was readily accessible and phenomenal to work with. When I called to tell him that I was on my way, he made sure that the car would be ready as soon as I arrived.When I got to the dealership, I had the pleasure of dealing with Mike Garvey. I had come from an all-day search for the new touring. When I arrived, I was greeted by Mike who brought the car around. I told him that I wanted to purchase it, and we moved right into the paperwork. He did not try to push any extra features that I did not ask for and was more than honest. In addition, since we had been looking for cars for over 8 hours, we asked him if they had a vending machine. He said they didn't (it was in the service area) but brought over his own crackers so we could have someone to snack on. I just thought that this was so very nice of him. He was such a pleasure to work with. He explained every detail of the process and kept coming back to update us on where we were. I got to leave with my brand new car and could not have been more pleased!Thank you so much!-Kate

Clear and concise.

This was my first experience with buying a car, but I have had experience with a Honda in the past, Odyssey 1996. Honda is known for reliability, which combined with a good deal is a no brainer. Thanks Shayne!

Great Personality. ....

My 1st Honda experience with dealer Jerry Somerville was comforting, reliable and infomative. It's great when as a women you can go to a dealership that is not pushy or does not overlook you because you are a women. From my entrance Jerry has a face and disposition you can trust. He met my needs and helped to the up most then turned me to the gentleman in finance who was icing on the cake. I love my new car. I love O'Donnell Honda and their personnel.

A dealer to avoid

We went to O'Donnell Honda because we had received a very good price on the internet. Accordingly there was not much to do at the dealer. Unfortunately, when we arrived at the dealer things started to go down hill. We had trouble finding a salesperson. While the salesperson was attentive at first, he wanted to get involved with other customers to make more sales. So we felt like we were bothering him to explain the cars functions. Then we had to wait over 2 1/2 hours for the finance person. The only explanation was that they were busy. We were told that because of this delay we would receive some type of compensation, but this was a lie. Then they could not find the second key to the car. They said they were going to mail the key, but I don't know how since they need the car. My wife went back several days latter and rather then be handled immediately she had to wait in the service department for over an hour. My wife complained several times about what we went through and at first was promised some time of compensation. When she heard nothing she called the service manager. This was the final blow. Rather than trying to console her, he was rude and disrespectful. I have never had such a miserable experience in buying a car in over 40 years of making such purchases. I would rather pay several hundred dollars more and go to another dealer rather than deal with O'Donnell.

Much better than expected

I have never purchased a new car before, but I was very pleased with O'Donnell Honda. I had spent a good bit of time researching how much other people had paid for for the model and trim that I wanted and confirmed the invoice price, etc. Right away, I was given a price below invoice (I had confirmed with many sources that my numbers were correct). Overall, it was a very straightforward process.However, I will say that the finance guy that I worked with was very new (less than a month on the job) and he was very slow. It took over an hour to get quotes for financing.

Worst Customer Service Ever

They installed a faulty transmission in my car. When I returned for it to be repaired for the second time, it was a big runaround. I didn't get the rental car I was promised and it took longer than they told me for it to be fixed. No apologies or phone calls to update me. I had to call them every day. Service manager never returned my call. Dealership manager could have cared less. I will NEVER go back!

Worst Customer Service Ever!

Faulty transmission installed...promise of a mid-size rental car not fulfilled...call to service manager not returned...general manager who could care less. I will never go back!

In and out!

Alex Vinogradsky helped us to purchase a Honda Odyssey. He was very accommodating to our family's needs and made the whole process painless. I was bracing up myself for the long process of cat-and-mouth game, calling different dealers for the best price, and shopping around until I get exhausted. He simply asked what I wanted and quietly listened, and gave what I wanted. The whole process took only a couple hours. Even after signing the contract, he took time with me explaining the numerous features that Honda Odyssey has. I felt like he was genuinely trying to help customers.

Mike Garvey did a great job helping us select an Odyssey

My wife and I just purchased a 2014 Honda Odyssey from Mike Garvey at O'Donnell Honda. My wife was torn between a Pilot and an Odyssey, and Mike spent the time to show us both vehicles and helped us work through the decision process.This was the second vehicle we have purchased through Mike, and as always, he took excellent care of us.

Best Car Buying Experience Ever, Salesman: Sayed Ali

Sayed Ali from O'Donnell Honda was the best person with whom I have ever dealt for buying a car. He did not play games, was upfront, worked well with me on settling on a good and fair price, did not pressure me in any way, and went the extra distance by giving me a ride to the dealership from Northern Virginia. Prior to finding Sayed and O'Donnell Honda, I had worked with three other dealerships and C*rm*x. I experienced unfair pricing and heavy pressure from C*rm*x, and the other dealerships were not able to meet my needs. Sayed is like a breath of fresh air. If asked to describe him as a salesman, I would say he's the best non-salesman salesman. This means, he doesn't try to "wheel and deal" you. Instead, he simply listens to you, what your needs are as the customer, and then assists to meet your needs. I felt as though I was shopping for a car with a brother or a friend. It was the first time I had an enjoyable experience when buying a car, and it was due to everything being fair and the professionalism of Sayed and the other O'Donnell staff.

Great working with Gary on my Accord 2015

My Acura was 15 years old and I was ready to buy a new car and decided on the Honda Accord 2015 EXL. (It feels like my Acura, is $10,000 less, and packed with new features.) I checked prices online and with AAA buying services. I had offers from many Honda dealers (day, night, and emails!). When I went into O'Donnell, the staff was great. I worked with Gary Paul who was very knowledgeable as well as Dale Boswell. They were able to meet my price and get my car in quickly. Gary spent over a hour going through all the new technology on this high-tech car. Answering all my questions and--even hooking up my phone and garage door opener before I left the dealer Kudos to Gary and the O'Donnel staff for making this process as easy as possible.

In Accord with Terry

We just purchased a Honda Accord. We appreciated the courtesy and clear answers wereceived. When we needed assistance he was always available. Terry Askin is the best.Other O'Donnell team members we briefly worked with were friendly and helpful.Thanks to you all.

No Pressure, easy going.

Bought a Honda Accord, 2014 new. Sales person was JT. He was pretty laid back. No pressure. No gimmicks. Straight answers to questions. No fast talking. At the end of the day I felt happy that I bought the car. Rajiv was great explaining the financing terms and my options for warranty, as well as his adventures in the Near East during 70s, all in one breath. I knew the price was right since I validated that from other dealers. They said they would put a low deck spoiler for free as part of the agreement. I did not have to call them after purchase. They set up an appointment. Dropped the car. 2 hours later spoiler was installed. I did not even have to mention that it was going to be free. Cashier gave me the receipt with zero due. No discussions. I liked that too.

Accord sedan ex

I had a awesome experience with this dealer. Mr. Terry Askin is in the golden sales category,very knowledgeable, thanks guysI recommend to coworkers

J.T. provided Excellent Experience

Purchased a new Honda Accord this past weekend .. and just love it.Traded in a Honda Civic to get more power and a bigger car.J.T. was top-notch in his knowledge and professionalism.A great experience all around. Very happy with new car!!Price and trade-in was very fair. :-)

Amazing Experience

From the minute we walked into the dealership until we left with our purchase, Jerry, JT and the entire staff were so helpful and kind. Noone was pushy, trying to "sell" us anything. It was so smooth and easy working with O'donell.

In and out!

Great job helping me in a quick and easy way. Jerry and JT made the process of leasing a 2014 Accord easy and affordable. Thanks!!

Professional, No Pressure !

I have been going to O'Donnell Honda's service department for 12 years. I have not had one unpleasant experience. Honesty and integrity is something you can expect. I went to their sales department when I was looking for a new car, hoping for the same. I wasn't disappointed! Shayne Wilson was so respectful and patient! I never felt pressured. He is very knowledgeable, answered all my questions and gave me clear instruction on my Accord EX. Shayne made the whole process so quick and easy. I am so happy with my new Accord! Thank you !

First time car buyer...

I ended my car buying search at O'Donnell Honda and I wished that I had also started it there because everyone at this dealer is both professional and courteous. The employees listen to their customers and I was not forced to look at a second tier model when I wanted a first tier model, 2015 Honda FIT. They took the time to help me understand all of my finance options and after buying the car, how to use all of my new cars features. Shayne and Greg made the process of buying a new car a pleasure!

Incompetence and poor customer service

I had nor problem with the sales rep, but everything has been very frustrating since the deal was made. The finance department took forever to complete the sales documentation, which had a multitude of critical errors. The temporary registration was a mess. I bought my new Honda Fit on June 3, 2014, and I still don't have my permanent tags and title. At first, I had to call or e-mail several times before someone responded to my inquiries. When I did reach someone, I was told the tags and title were on their way. That was in mid July. They have not taken any action -- nothing they've told me about -- to resolve the problem. They just issued me new temp tags which expire in two weeks. Bottom line: They don't seem to care or operate with any sense of urgency.

Professional, Personable, Honest

JT Fields at O'Donnell Honda was a perfect Honda employee with which to work. He was honest and professional and gave us a fair price for our '97 Civic trade-in and for our purchase. From the onset of our time together he put us at ease and made us feel comfortable and ready to do business together. Mr. Fields answered all of our questions and then some. We would work with Mr. Fields again in a heartbeat. Thank you, JT Fields and O'Donnell Honda! We couldn't be happier with our new 2014 Honda Civic sedan.

Great car buying experience all around,

After visiting several dealerships for several weeks,we drove a little further to visit odonnell honda. Best move ever !!! What a pleasant surprise ! Lots of cars to see , clean dealership, very friendly staff, and very courteous and professional staff! Best price offered and negotiated! So happy to drive home in our new crosstour ! We even visited the service center to have a look around, and definitely will be coming back to odonnell honda for all our maintenance , very clean , we'll staffed,and friendly , customer minded atmosphere ! Our salesperson JT ,was absolutely the easiest , kind and. Informative car rep,we have dealt with, my husband and I were so impressed and confidant in our car buying experience with JT , finance dept. Greg and Odonnell honda,we came back 3 days later and purchased a new accord !! Ps.after a neighbor saw car in driveway, and heard from us about our great buying experience, they re now on they're way to to buy a new accord from JT ,,and the mailman even stopped to ask about our cross-tour !!! Good luck JT and thank you !

Great car buying experience !!!

After visiting several dealerships for several weeks,we drove a little further to visit odonnell honda. Best move ever !!! What a pleasant surprise ! Lots of cars to see , clean dealership, very friendly staff, and very courteous and professional staff! Best price offered and negotiated! So happy to drive home in our new crosstour ! We even visited the service center to have a look around, and definitely will be coming back to odonnell honda for all our maintenance , very clean , we'll staffed,and friendly , customer minded atmosphere ! Our salesperson JT ,was absolutely the easiest , kind and. Informative car rep,we have dealt with, my husband and I were so impressed and confidant in our car buying experience with JT , finance dept. Greg and Odonnell honda,we came back 3 days later and purchased a new accord !! Ps.after a neighbor saw car in driveway, and heard from us about our great buying experience, they re now on they're way to to buy a new accord from JT ,,and the mailman even stopped to ask about our cross-tour !!! Good luck JT and thank you !

Jerry is the man!

Coming in to the dealership I knew exactly the car I wanted. Unfortunately they did not have any of the Accords that I wanted on the lot. Instead of trying to convince me that I should just buy a different car that they do have, Jerry Sommerville checked every single Honda dealership on the east coast while I was test driving all day. In less than 24 hours my car was on its way. I am now the proud owner of pretty much the only 2014 v6 Accord with a manual transmission on the East Coast and it is all thanks to Jerry. Best car buying experience I have had to date.

Best car buy ever

I drove 3 hours and 20 minutes from NJ to purchase a 2014 Accord and had a great experience with this dealership. This dealership had the lowest price compared to NY and NJ. They gave me a great price with some dealer installed options, no dealer in NJ could come within 2,000 dollars.I was out within 2.5 hours with no sales pressure to buy the Honda Care or anything else that I did not want.

Alex Vinogradsky of O'Donnell Honda

I have owned 3 Honda's (Civic, Accord, and Pilot) in the past few years. I always take my cars to the dealership to get worked on and really like O'Donnell. When it was time to purchase a new car, I started with O'Donnell and asked for Alex Vinogradsky, who sold us our previous car. He gave us great prices! I really appreciate his thoroughness and knowledge as he walked me through the new features of each of the cars.

Highly satisfied