ODaniel Chrysler Dodge Jeep Ram

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 4.9


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Great Customer Service

5
Jim Owen on 11/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for a used seven passenger SUV and couldn't be happier with our purchase. I was extremely busy during the holidays and Rob brought all of the paperwork to me so that we could close the purchase. Great staff from beginning to end.


total satisfaction

5
ASMS on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had test driven six vehicles from 4 dealerships. Odaniels sales staff were very patient with us and very helpful. Working with Elizabeth and Melissa was beneficial and helped us since we had not purchased a new car in years. They waited for us to make our decision, not pestering us and answering our questions every time we called or stopped in. Could not have asked for a better sales relationship. Had totaled out a car and they helped get us in a Chrysler Pacifica 3 months later. Will definitely spread the word about Melissa and Elizabeth and go back when I need another vehicle.


Repeat Customer

5
Theveny on 11/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This will be the 2nd vehicle we have purchased from O'Daniels. Mark Campati was once again a pleasure to work with. Once again I felt like we got a fair and great deal. As long as they have the vehicles we want we will continue to come back. This time around we purchased a 2013 Dodge Grand Caravan.


very satisfied

5
Keepman Ken on 11/16/2016

Overall Experience: 5.0

I worked with both Mark Compati and gm Ryan Smith. They were very accommodating an did their best to take care of what I needed and what I wanted. I would recommend them both highly. Would I go back again, absolutely, would I buy from them again, absolutely. Sheylene Shaw took care of the financing and worked to get us the best rate and payment. Totally and completely satisfied with all of them.


Best dealer in Indiana

5
Javinicolasa on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Outstanding service. I was having trouble getting a car due to my circumstances and they did all that they could do for me and finally I drove away in a brand new car! Very very pleased with everything about O'Daniel.


Very happy!

5
Deanna Bortner on 11/15/2016

Friendliness: 5.0 Overall Experience: 5.0

I was dreading the process of buying a vehicle. I hadn't purchased a vehicle in over 10 years and I was on a strict budget. I wasn't very knowledgeable about the process, including the finance portion of buying a vehicle. I feel I was lucky to have Shawn McSweeney on the sales side walk me through everything I needed to do to make my purchase. He rode along on the test drive and explained all the extra's on the vehicle. He was very patient and answered all my questions. I purchased a used, 2010 Chevy Avalanche. I love this truck! Thank you Shawn for everything!! He went above and beyond and even called the person that traded the truck in and asked if they had the extra key fob for the truck and made arrangements to have it mailed to me. Shawn then handed me off to Andrea Laux in finance.She explained everything and was very patient - I had lots of questions. She made me feel at ease and understood what a big decision this was!A couple other employees also asked if I was being taken care of. I would definitely recommend O Daniel to all my friends and family!Thank you!


Vehicle Purchase

5
Jeeprenegade on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They made the car buying process quick and easy for our first new vehicle purchase. They answered all our questions, stayed a few minutes after closing to talk about options after we test drove, and worked to get the vehicle in stock that we wanted as they didn't have our color choice in stock!


Excellent First Time Experience

5
Kaitlin W on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My parents wanted to update the vehicle I was driving so when I could afford to take on the payments after college, I would have a newer, dependable vehicle that could last me in the years to come. My parents were concerned with price while I was concerned with the body of the vehicle and features. Jeff was able to bring both things to the table for us without trying to force anything we didn't want. I love the smaller SUV style and drive that I found in the Compass, and Jeff was able to make us a great deal in our price range. Brandon also briefly helped us while Jeff was not in part of the day we were there, and he too did an amazing job. I am absolutely in love with my Jeep Compass and would highly recommend O'Daniel and it's friendly staff.


Whatever it takes!

4.7
Chris W on 11/06/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Shawn was dedicated to helping find the right car for me, which included patiently listening to my long list of vehicle requests, multiple test drives, and coming in on his day off! Shey from financing was super knowledgeable and smooth in getting us through the process and on our way quickly. She answered all our questions quickly and was very friendly. Fantastic service all around.


Excellent service

5
Lindsay2016 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Jeff to find the right Jeep for my needs. Looking at all the options available, he was so patient. Most notably, zero pressure. And this is the only dealership to not try and Up-sell or buy more car than you wanted. They just want you to have the veichle that you want. Shocking. Would recommend to a friend in a heartbeat.


Thank you for awesome customer service!!

4.8
Yetta2016 on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thank you Dyan for everything you did for me!!:-) You were very patient and attentive to my car needs. Thank you so much!!! Wishing you all the best!


First Jeep!

5
Jordan on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After searching Fort Wayne for a jeep within my budget for weeks, Mark quickly showed me my options and made it easy to compare vehicles. Mark was by far the most honest and willing salesman I talked to at any dealership and was able to get me a great car for a great price! I am very happy with the purchase of my Jeep Patriot!


Could not have gone smoother

5
Jay H on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 1982 Datsun 280ZX. Since I was purchasing from out of state, I was somewhat hesitant. After talking with Mark, he instantly eased my mind with his knowledge and experience with older cars. He sent me so many pictures that I had to create a separate file to store all of them.Mark was always willing to take calls when I had even more questions. You could sense the energy that he had for this car and for helping out a customer.Jeremiah's help made all the paperwork that had to be sent back and forth for this deal go very smoothly.Mark also went the extra and helped to arrange transportation. When I did receive the car, it was exactly as advertised.I hope to have this "toy" for along time to come.


First Jeep!

5
JEEP family on 10/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have known Pat for a while now and my wife and I have "bugged" him about a Jeep for a number of years - we are glad that we finally made the decision to purchase a Jeep Wrangler.


Great!

4.7
Joseph Thomas (Tom) Sparks on 10/21/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a very good experience buying our new Pacifica from the ladies at ODaniels. The van is a very nice step up for us and the ladies handled every step of the operation professionally. I will certainly recommend them to friends.Tom Sparks


My lucky day

5
Julie Hatch on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we pulled into the lot we were met by Brett Paul. He helped us find the perfect car and we drove it home later that day. Everyone we had contact with was courteous and professional. Thank you O'Daniels and Brett.


Purchased another vehicle from O'Daniels.

4.8
Mary Pappas on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have purchased a new and also this year a used vehicle from O'Daniel; both times I have worked with salesman, Mark Campati. Mark is turely a great guy. His character is genuine, his ethics, his integrity, his actions, are based on values rather than personal gain. One of the best things the O'Daniel family did was hire this man to represent this company! Thanks Mark it is always a pleasure!Also, someone in the "background" is Shaylene. Another dedicated worker,who works hard to get the customer what they need! Thanks to you too for all you do for the company!


Easy long-distance buying experience

5
nate589 on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Elizabeth and Melissa made it very easy to purchase a vehicle from a fairly long distance away. We arranged everything by email and when we went to visit, everything went exactly as discussed--no surprises at all.


O'Daniel Review

5
Brian & Deb on 10/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife & I had a very pleasant experience in shop and ultimately purchasing a new 2016 RAM 2500 diesel truck. I found Elizabeth to be knowledgeable and good to work with. I will recommend O'Daniel Dodge/RAM to others.


Always a good experience with Mark Campati.

5
TomMar12800 on 10/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Within our family, we have purchased a total of four cars from Mark in the last few years. I have been to other dealerships in the past that were staffed by pushy, obnoxious sales people. I never have to worry about that with Mark. He is always friendly and considerate of his customers and just does his job without being pushy. When we were considering our recent need for a vehicle, it was my hope that O'Daniel would have what we wanted so I wouldn't have to look elsewhere. We were not disappointed.


Brett Paul

5
Alvin on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brett Paul at ODaniels is a super guy to work with when purchasing a vehicle.


The best car buying experience ever.

5
creteman on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff and the entire O'Daniels staff were just great. All of our needs and questions were addressed in a very professional manner. We purchased a 2016 wrangler. Other places we visited didn't seem to care whether we bought a car or not. Jeff attended to every detail, and we got a good deal. Thanks Jeff and Andrea.


BEST CAR BUYING EXPERIENE

5
Roboneill on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Smith and Adam were both professional and and extremely helpful. Their main goal seemed to be solely set on me getting the exact wrangler I wanted. Best car buying experience


Simply The Best

5
Bayou on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a Chrysler 200-C Class 8-27-2016 from O'Daniels Chrysler Dodge Jeep Ram in Ft. Wayne Indiana. This purchase came quite unplanned. We purchased a Chrysler 200 S Class last year the first weekend after Memorial Day Weekend. Loved the car and the buying experience. Moreover I drove over 9 hours to deal with John Smith as my salesperson and Shaylene Shaw as my financier. Our car was involved in a accident. My wife and the other driver were perfectly unharmed. The vehicle was not. I love a vehicle looking nice and appealing to our simple pleasures. Nothing better than the vehicle being SAFE! This was the fourth vehicle I purchased with John Smith as my salesperson and the second with Shaylene as our financier. They are complete professionals and make sure you get the most out of your purchase. The buying experience was quite different the last 2 times without physically seeing what you are buying. With today's technology John was able to show me much through the internet about the actual vehicle that we were buying. For the second time I had the opportunity for a long drive in the new ride. He made sure to get me every rebate possible nearly knocking 10,000 off the sticker price! What was a great experience last year "Simply The Best" this year. This purchase even allowed me to scratch something off my bucket list. I was able to purchase the car right from the dealers showroom floor. It was cool seeing them opening the doors and hearing the rubber squeaking off the showroom floor. I strongly encourage anyone looking for a new vehicle to talk with John and Shaylene!


Buying a used car

5
Peggy Halsey on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark butler was one of the best salesman that I have ever been acquainted with. He was very helpful for what I was looking for. I would recomend Daniels to all my family friends.


It was a pleasure dealing with Mark Butler

5
Barry Story on 09/29/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a vehicle for my wife. When I pulled into ODaniel Auto I was met by Mark Butler. I had known Mark's family prior to meeting Mark and it was a pleasant surprise to have some things in common. He was very helpful and knowledgeable in helping me pick out the perfect vehicle. He wasn't pushy by any means. He was genuinely concerned about making sure we had the correct vehicle for her needs. He wanted me to bring my wife back to test-drive several Vehicles so that we knew she would be happy with the vehicle that she would be driving. After test-driving several very nice vehicles with low mileage my wife was able to pick out the one that would best suit her. I would definitely recommend Mark Butler at ODaniel Auto to anyone that is looking for a vehicle.Barry Story


Amazing experience

5
Jona on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Cearbaugh made our car buying experience amazing. Jeff was patient. He took time to understand our needs, budget and expectations. Jeff was gentle but persistent. At the end, he guided us to the car we needed within budget. We will definitely be reaching out to Jeff again for our next vehicle purchase. I would recommend him without reservation. Thanks Jeff.


Awesome from start to finish

4.8
Joyful on 09/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I visited the dealership after working allnight. I wasn't really sure if I wanted another vehicle so I talked to Jeff on this morning about all the things I was looking for and not looking for in a suv. I never felt pressured or felt like I was being rushed which made me feel calm and appreciated. I ended up being there about 5 hrs test driving, looking. Long story short I not only got exactly what I wanted, a 10% interest rate less than the loan I was paying on my trade in, drove to another lot to get this suv and Jeff gave me one of his awesome green smoothies after being there so long, Jeff went over all my little gadgets in My suv. I had the best experience with Odaniels! Jeff and the rest of the staff I dealt with thumbs up. Jeff Cearbaugh thank you! Odaniels thank you!


Best experience

5
" Best Experience " on 09/19/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best car buying experience I have ever had. I should have gone to ODaniel' first. No hesitation in recommending to family and friends.


First New Car

5
Ian Windom on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So, I called ODaniel's because I saw that they had the Jeep Renegade in the exact color and style that I loved. (GUN METAL GREY "Crystal Metallic Granite" with blacked out badges and rims) and Roberta was the one that answered, now normally most feel nervous when buying their first new car, but Roberta's professionalism and pleasant all around demeanour just made me feel comfortable. I rolled out of there fully aware of what my Jeep could do, and how I could control all of it. Because of her positive attitude and her determination and awesome personality.. I rolled out of there with a 2016 Dawn of Justice Edition Jeep Renegade, and I will definitely be returning for my future purchases. Thank you, Roberta!


Great experience

5
Keith A. McIndoo on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our family was looking for a 12-seater vehicle, which is not very common. After an in-depth search of vehicles and visiting several dealerships, we found one online at O'Daniel, 2 hours from home. Within 30 minutes of talking to Jeff, he sent us a customized video of a 12-seater Ford Transit. We bought it that evening. Jeff, Andrea, and the staff at O'Daniel is professional, friendly, and accommodating. I appreciate their follow through and efficiency of getting us in a newer vehicle the last day of my vacation :). I highly recommend Jeff's approach to sales and willingness to continue to provide great service!


Great experience

5
Johnny be good on 09/06/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After talking to 3 or 4 different dealerships, I finally got a good response from Brandon, he was not pushy, very friendly, and super helpful. Got the Jeep I wanted for the price I was looking for, will definitely go back to see him when I'm ready for my next car. Overall if you're looking for a guy who will work with you to get you what you want, this is your guy!


Wonderful client tepresentative

5
Survivor series on 08/30/2016

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark is an absolute gem. From the moment I stepped foot in the door, until I drove home, Mark was exceptional. Mark is very knowledgeable of the vehicles I was interested in and went above on customer service to make sure all my needs were met. He made car shopping fun and non threatening. Mark, you have my vote for number 1 in customer service. Thankyou!


Changed View

4.8
safe1 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a 2016 Dodge Ram, my first Chrysler product. I called and spoke Jeff Cearbaugh, immediately he was concerned that we have the most accurate information. Jeff is very responsive, I intentionally applied some pressure to see how he would act, Jeff passed with flying colors! I would recommend Jeff to anyone that wants excellent customer service and who's very responsive to all your needs.Give Jeff Cearbaugh a call and will not be disappointed!


Simply great experience

5
123456 on 08/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales rep, Jeff Cearbaugh, simply went about and beyond anyone I've ever worked with before. He not only searched his large network for the right vehicle, he showed my options he had on his lot. He took an interest in my needs and listened to what luxuries and options I seeked and this is the reason I will always come back to see Jeff. At the time of this rating, I've not spoken to anyone else at odaniels, but I would venture to say I'm a life long customer


They made the deal happen !!

4.8
Jchavez on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I have purchased our 5th Dodge or Chrysler vehicle since 2009. This is our 3rd time working with Cory Harris on a new vehicle. Cory is not only knowledgable on the vehicles he is also very personal and makes buying a new car a great experience! Having someone like Cory in place makes what to buy from a dealer like Odaniel again and again! Thank you guys for making my dream car deal happen! John and Emily Chavez


Wonderful Experience

5
Mbrown on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark Campati was extremely wonderful to work with. I HATE car shopping and he made the process extremely smooth. My husband and I are not from the Ft Wayne area and he was able to accommodate to us and get everything worked out last minute.


Purchase of 2012 GMC Yukon Denali

4.8
AGreene110 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mark is an excellent rep of O'Daniel. I appreciate all of his help and expertise. All of the reps that I encountered where pleasant to my children and me during our visit which made the experience better. I purchased my first vehicle from O'Daniel and glad I found something again this time around. I would highly recommend Mark to anyone looking for a great sales rep. Thanks again Mark.


AMAZING DEALER!

5
Aaron Shields on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Mark Campati on a recent trade in/used car purchase. Mark was awesome throughout and lived up to his word of providing an excellent customer service experience. Mark did not pressure me to buy anything, simply to let him know what he needed to do. Mark did what I needed him to do. I love the Jeep I purchased but more importantly enjoyed the experience with Mark and the team at O'Daniel! I would highly recommend this dealership, and Mark specifically if you're looking for a new or used vehicle. Awesome!


Cleveland B'Rocks'!

5
dontherock02 on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cleveland Brock made our experience at O'Daniel the best experience ever. He was the most pleasant salesman we have ever had at a car dealer. The entire experience was absolutely wonderful. We will recommend Cleveland and O'Daniel to anyone and everyone we know and do not know! Thank you Cleveland! God Bless!Don & Kim Rowdabaugh


Polite & Persistent

4.4
K-Dog on 07/13/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I bought a Grand Cherokee for my wife last year, and turned back to O'Daniel for my daughter's first car- an '05 Grand Cherokee. It took two months and we looked at a lot of places. My salesman, Jeff kept me updated whenever interesting cars showed up in inventory. I appreciated the "no pressure" approach.


Long-time customer

5
Mark on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have purchased five cars from this dealership. The sales personnel understood our needs and found a vehicle that satisfied those needs.


Buying my first Jeep

5
Jeep gal on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was friendly and helpful. They answered lots of questions for us through the entire process. They didn't rush us.They offered us something to drink when we were there. They helped us to get the vehicle we wanted at a good price.


Awesome!

5
thankfullady on 07/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was breath taking because Jeff worked with my husband and son to surprise me. When we met he made me feel special! He explained and demonstrated how to take advantage of the accessories that comes with the car. I highly recommend this young man to anyone.


Great People

5
Cearnaugh on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very positive experience at O'Daniel and can highly recommend this dealership. If you are buying new or used, they seem to be very focused on finding you the right vehicle and their prices are very competitive.


Great Represtatiive of O'Daniels

5
Millie on 06/29/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Cearbaugh and Shay are very professional and personable.They get to know their customers, and yet stay on target with the sale and paperwork. It was our first experience with O'Daniel. We were very happy with Jeff and Shay. We will not hesitate to recommend O'Daniel to our friends.


Third time in a row

5
marty64 on 06/26/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend buying a car here. Corey has been just awesome in helping us get our third new car. He answered all our questions and worked at keeping us in a payment we wanted. The financial department (Casey) walked us through the paperwork and made it painless. Thank you O'Danial for having professional people not just getting us a car but calling us after to make sure we are still pleased with our new car.Tom and Marty Murrill


Jeff Cearbaugh helped us find a vehicle

5
tstauffer on 06/20/2016

Overall Experience: 5.0

Jeff Cearbaugh is an excellent sales rep. He was thoughtful and considerate about our needs and concerns. Answered all of our questions. Nhe was genuinely interested in finding a solution for us. We are very pleased.


Very professional

5
D-BO on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful and honest. The prices are excellent. Jeff was very professional and friendly without being pushy. This space requires too many words. That's my only complaint


Great salesman great service!

5
Jules4 on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark provided great service to our family. He was able to answer all our questions and easy to get ahold of. He also has a great personality. We would definitely come back and purchase another vehicle from him!


Above and beyond

5
cshan1243 on 06/08/2016

Overall Experience: 5.0

I do not even know where to begin with how amazing this dealership. From the sales to management to the financial team. Every step of the way they made the process feel really easy and i never once felt as if they were "just in it for the sale". I have bought a couple vehicles from them now and i have gotten my family that lives in ohio to drive all the way too because of the fantastic service. All my future purchases will only be made at Odaniel. They really treat you like family!


Great car buying experience!

5
astout on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently graduated college and wanted to reward myself by getting a nice car. I was looking for a used car with low miles. Initially I went to a different dealership and had a terrible experience. The salesman would not even unlock the car that I was interested in; he told me to come back when I was more serious. I went back a few days later (hoping for a different salesman) and was disappointed to see that the car I wanted was currently being sold to someone else. Frustrated and discouraged, I went to O'Daniel to see some other options. I was greeted with a smile and immediately felt better. Mark was very tentative to my needs. He found many options for me in my price range and according to my preferences. He let me drive a few different cars until I found the one. I am so very pleased with my car buying experience. I got a great deal on my car; a practically new car for a used price. Mark even put gas in the car for me before we left! I am very thankful that I went to O'Daniel. Great price, great customer service, great experience overall!


AMAZING

5
Chowder on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Justin is the most helpful and sincere salesman I have ever met! He made me feel like he truly cared and went out of his way to help me. This was my first car purchase and had recently been looking through other dealerships when a friend recommended me to this place. BEST DECISION EVER. After Justin helped me pick the best car for me, he introduced to Andrea so I could finish my paperwork. I'm pretty sure my head would have exploded if I didn't have Justin and Andrea explaining everything and helping the process go smoothly. I will be recommending this dealership to everyone! Thank you guys for all your help!


Best Salesman I've worked with by far!

5
millhm05 on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was referred to Jeff through several people. He went out of his way to help me get the right car and made sure that it was the right fit for me. I drove three of them before coming to the right one and he probably would have been okay to test drive many more with me until I found the one that fit. When I decided on the right one he explained in detail the great functions it has and made sure to give me his contact information in case things come up and I need anything else. I will make sure to refer everyone I know who is in the market for a different vehicle!


great customer service

5
david sholl on 05/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

my fiancee and i worked with Jeff Cearbaugh and he did an excellent job explaining the Jeep and all it's features, but especially the financing options. Jeff made the numbers very understandable. He was low pressure and very professional. i would definitely buy another vehicle from him.


Awesome Customer Service

5
BIGBEN1223 on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Pat and I met at a BNI group! He is the most friendly, honest, and trustworthy guy in the group! He has been given several testimonials on his excellent service and quality cars he can offer! Shopping for a new car is stressful but with Pat's personality it is stress less! Awesome work!


Love the Jeep

5
wswy on 05/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pat did a great job finding us the perfect car. Turns out the perfect car is a Jeep! Happy Camper! If you need a new or used vehicle call Pat!


Low Pressure, High Professionalism.

5
85Mustang on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pat was low pressure and very professional from the start to the finish. Making this the best car buying experience in all my years of buying cars. I would highly recommend O'daniel Chrysler, Jeep, Dodge and Pat Garrett.


Used Chevy Silverado

4.8
MK27 on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had been to another dealer in the area and had a negative experience. I spoke to Mark Butler on the phone and felt comfortable immediately. Mark greeted me later that evening in a laid-back but professional manner. The whole experience was stress free and professional. I purchased a 2014 Chevrolet Silverado that I love. Thanks to Mark, Eric, Andrea and the O'Daniel team for a great car buying experience.


Great Experience

4.8
Griffey06 on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jeff Cearbaugh gets the job done and he does it well. Great person who possesses the honesty every customer desires when dealing with cars salesmen. Third car I've purchased from Jeff.


Outstanding experience

5
ryan shoemaker on 05/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I found the vehicle I was looking for via cargurus.com, and Mark contacted me right away. He was thorough and professional, making it easy for me to buy with confidence even though I live 3 hours away. If you live in Ft. Wayne and need a used vehicle he should be the first person you call!


Great customer service

5
BeckyF on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot say enough about the customer service I receive from O'Daniels and my salesperson, Roberta Parkison. This is the 3rd Jeep I have purchased from her and I never feel pressured or pushed into a decision. She works closely with me and ensures that I have everything I need to make my decision. Although I plan on keeping this Jeep for a while, I will continue to sop in and see Roberta when I am getting my oil changed or just in the area, she has become a friend and not just my favorite salesperson. Thanks Roberta!!


Informative and Friendly

5
My Jeep on 05/01/2016

Friendliness: 5.0 Overall Experience: 5.0

We entered the O'Daniel dealership and was greeted by Jeff Cearbaugh. Jeff explained the features and benefitsOf Chrysler and Jeep products..After we narrowed it down to two models, Jeff had us test drive them.Decision made on what we wanted, Jeff worked with us and for us to make the purchase happen.We left the dealership with a new JEEP and a new friend.


Easy to work with

4
2010cummins on 04/30/2016

Overall Experience: 4.0

Odaniel Chrysler Jeep Dodge was easy to work with. It was a great experience. I had visited a few times and waited for the right truck to come in and they were able to let me test drive right when I got there


Love my new Jeep Cherokee

5
Chris L on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Cerbaugh was great to work with. He was knowledgeable and available to help with all aspects of the purchase. He was definitely an asset to get a quality vehicle at a competitive price.


Great service

5
Jeep guy 52 on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service great atmosphere very friendly people. Very helpful with all my questions very helpfully with financial plans .most important to me a great price for my trade in and new Jeep. I would like to thank everyone there who helped me. I don't buy a new car very often but when I buy again it will be here.


Great Experience

4.8
randy12345 on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My girlfriend and I came in and were helped by the staff right away. Everyone we worked with was great and very helpful. We never once felt pressured to make a decision and at the end of day left with a great new vehicle.


Very pleasant experience

5
Michael Jenkins on 04/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I gave a 5-star rating because the buying experience with Roberta Parkison was very pleasant. The other staff we were introduced to were also very friendly. Our questions were answered with confidence in a timely manner. I went into the dealership on Friday on my lunch break and my wife and I completed the process by 11am the next day. I had no issues trading in my vehicle, and no issues negotiating to the price my wife and I wanted to be at. I will definitely look to O'Daniel for the next vehicle we decide to purchase.


Friendly and low pressure

5
KKD on 04/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Jeff C for our test drive and gaining knowledge about jeeps in general was really a very friendly, low pressure and pleasant experience. Jeff supplied us with lots of information about the Renegade. I think he is a wonderful representation of the service you receive at ODaniel and highly recommend him!


Pleasant, easy, friendly and rewarding.

5
Libby698 on 04/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with my dealings with Everett, John, Adam, and Jeremiah. I was very happy with how they wasn't just pushing a car on me they fit me with the perfect car and made it a wonderful, easy, pleasant experience. I would recommend this dealership and these men to anyone who needed a vehicle. I want to personally let these guys how much I appreciate being fitted with my beautiful little car .


Excellent Customer Service

5
TWPrather on 04/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire process was remarkably quick. These folks are pros for sure! We really didn't know what we wanted specifically but knew exactly the style and amount we were willing to spend. Justin was extremely patient and showed us everything that met our requirements. There wasn't even a need to negotiate. We got what we wanted in about an hour and under budget. He went above and beyond explaining what he knew about the reliability of each car from his service experience and not pushing us in any direction. Rather he gave us every morsel of information he could so we'd make the best decision for us. When we sat with Casey it went exactly the same way. O'Daniel's definately has a couple new life long customers.


Terrific experience!

5
Happy Shopper on 04/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tex went out of his way to help us find the RIGHT vehicle. Every person we came into contact with was friendly and helpful. No pushy tactics, just kind and informative. We will be back!


Great sales and finance staff

5
jgarrett72 on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience in buying a new Dodge Durango was fantastic. Friendly, knowledgeable, and helpful staff. I would recommend them to anyone buying a new vehicle.


Great service

5
melc1186 on 04/10/2016

Overall Experience: 5.0

The employees were very attentive and they wanted to help you get the best possible deal for a new or used vehicle. I would recommend them for the purchase of a new or used car, since they are very informative about their vehicles and do not push you into making a purchase on the spot.


Roberta Parkison

5
Dale on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Roberta did an awesome job at finding the vehicle we wanted. She had all the paperwork ready when we got there to pick up our vehicle. Excellent customer service!


Snowy Experience

5
Martha (Mo) Irwin on 04/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While we watched the snow falling heavily on April the 2nd, Melissa helped us purchase our 2015 Dodge Journey. She was very helpful and knowledgeable, plus a delightful person. We then met Andreato set up the finances. She explained everything thoroughly and was wonderful to work with. When we picked up the car, Elizabeth was there to explain all the buttons and gadgets. She was great also. All together, these three women made it a fantastic experience. Will definitely choose O'Daniel's again and will share the experience with friends. Thanks again to these three women!!!!!!


Amazing service

5
Robertson166 on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a Jeep Cherokee with Brandon's help along the way and since then we have been looking to purchase a Wrangler. Brandon has been great to work with because he is not pushy like you would expect from a salesman. When we came to check out the Wranglers, he has not pushed us to purchase. I would consider him a friend and the salesman I always suggest friends go to. When we are ready to purchase it will be at Odaniel once again.


Excellent and personal attention!

5
Ashleigh Bradley on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark is awesome! His humor, friendliness and ease of handling our transaction was flawless. This is the second vehicle I have purchased from him/O'Daniels and I would not consider going anywhere else! I was so happy with my experience that I brought my boyfriend Doug Wasylk to trade in his GMC Terrain as well during the same visit. Mark had options for us to look at as well as the ones we asked. He was timely, efficient and even called to attention the need to ask Jeremiah about possibly getting money back from my vehicle service contract from my previous GMC. I ended up getting about $1200 back! I would not have thought of this on my own so it was much appreciated! Jeremiah was awesome as well! He was quick with the paperwork, thorough with his explanations of financing and cost. I have had no less than the best treatment/service from Mark, Jeremiah and O'Daniels! Looking forward to buying more cars with him in the future! Thanks again!


Good Experience

5
Jonny_Adams on 03/31/2016

Overall Experience: 5.0

This was my first time buying a car. Obviously, I was a little nervous. The folks at O'Daniel had my back though! I really appreciate everything Adam, Elizabeth and Melissa did for me. I've been enjoying every minute of my new car. Glad I got it from O'Daniel!


Nicest car salesman I've ever met!

5
Rhonda Beaver on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough good things about Josh "Tex" Burkhardt! Of course every car salesman is going to be nice to you, after all, they want to sell you a car! But honestly, Josh is the most genuinely nice car salesman I've ever met! He worked hard to find just the right vehicle for me and within the budget I had given him. There was no pressure to buy something I wasn't truly happy with. This was the best car buying experience I've ever had, and I will be happy to let Josh be my one and only car salesman from here on out.


GREAT EXPERIENCE!

5
Dougb on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark is a great person to work with when it comes time to purchase a new vehicle! I came in not expecting to buy that day, I had a couple of months before I needed to purchase. Walked the lot for just about the perfect amount of time then as soon as I looked up to see if I could see anyone to help me, Mark was there. He asked what I was looking for in a vehicle and how much I was wanting to spend and in the blink of an eye we were looking at trucks! He nor did anyone push me toward any one particular vehicle or price. He let me make all of my own decisions. I didn't end up buying a truck that day but I was thinking over the weekend and I realized that Mark was the person I want to buy a car from and he just so happen to have what I wanted. I didn't need to look anywhere else no matter what the price was!Thanks again Mark!


Great experience Salesman knew his stuff

4.8
World Traveler on 03/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Came in unsure about what we wanted. Had heard some things about Jeep and a nice gentleman was very helpful with all the features of Jeeps. Pros and Cons and the different styles. When we return we will ask for him


Awesome Job!

5
Jeeper666 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob was great! You can tell he really went out of the way to make sure I got a great deal. His knowledge on the Jeeps are impressive to say the least. I will definitely be back to see him when I am needing another vehicle.


Amazing Friendly Service

5
walnut1328 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an amazing experience buying from Josh. He made sure that the van we picked had everything that we would need for a busy family always on the go. He was very friendly and family oriented, by the time we were done buying our van we felt as if we had been friends for years. We would recommend him to anyone looking for a new vehicle.


Great Experience

5
rmkuhns on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience. Justin was extremely helpful from setting an appointment and following up completely through the entire process. He and Casey worked majic getting me the best deal possible. One of the only car buying experiences where I felt we were truly on the same side, working together to get me a fair deal. And I didn't leave with even a hint of buyer's remorse. They truly had my best interests in mind! Thanks guys!


Top Dealership in Northeast Indiana

5
ErLinda Dean on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchase 3 cars from old annuals and they are excellent dealership Josh Burkhart in particular is excellent goddess every vehicle that we could possibly ask for at such a great price we could not refuse. Are Vehicles always run great and are dependable we will return to ODaniels and with Josh Burkhart for future vehicles.Please stop by and see for yourself you won't be dissapointed.ErLinda Dean


extremely great place

5
Christina 33 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased my vehicle and have had a family member and friends also buy their vehicles...I love working with Josh (tex) but everyone is friendly and professional and great to work with!


There's no one better!

5
Bom.com on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob Coulter was an amazing salesman to deal with! His product knowledge and personable character sold me on my 2014 Town and Country hands down! I've been to many dealerships through the years and dealt with many salesmen, but Rob was by far the best. My lease is up this year and I can't wait to work with him again!


BEST CAR BUYING EXPERIENCE EVER

5
happycustomersandy12 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started looking at vehicles in the fall with the intent to purchase in the spring. When I walked into ODaniel I was impressed immediately. Luck was on my side when I met Jeff Cearbaugh who turned out to be my salesman for the day. He put me to ease with the car buying process. We corresponded back and forth for about 6 months while I was making my decision on what features that I wanted on my Jeep Cherokee. He was quick to reply to my many questions during this time and if he did not have the answer he researched until he knew the answer. I felt no pressure during the entire process. I think he was as excited as I was the day that my Jeep arrived at the dealership. I could not ask for a better salesman or dealership to work with. Shay in the Business Office was great also explaining all of the options. Everyone there went out of their way to help me. By the time that I drove away with my Jeep Jeff had made me feel like family.


Our first vehicle buying experience

5
davidc on 03/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Justin Price was our sales rep and we couldn't have been happier. We felt like Justin was there to help us and on our team. Justin walked through a quick inspection of the vehicle with us and what things to look for which was very helpful. Everyone at Odaniel was extremely helpful and friendly. We highly recommend this dealer and our sales rep Justin Price. We love our new Kia Sorento.


Awesome experience

4.8
jeshtyle on 03/12/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon Parkinson was a great sales agent. It was an easy process and I got a great deal!His follow up has been great as well. Definitely will refer him to other buyers!


Outstanding Service

4.8
gss019 on 03/09/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received such exceptional service I bought two used cars in one day!! Mark Campati was VERY helpful & honest...(an honest car dealer?) Yes!! Not one person was pesky, pushy, or called you constantly. Everyone was very friendly. Five stars! Thank you so much!


Great vehicle + Superb service w/ Justin Price = Happy Girl

5
lindsayalisa on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Highly recommend Justin Price, not your average sales dude, I feel like he truly cares. Best experience I've had car wise, will definitely be back!


Wonderful experience

5
Carolyn on 03/05/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It had been awhile since we purchased a new car and we couldn't be more pleased with our purchase and the overall experience at the dealership. Brandon our sales person and Casey with financing made the experience fun and very glad we decided on this dealership and our purchase. We highly recommend.Carolyn


Wonderful, stress-free experience!

5
TK on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently totaled my 2013 Ford C-Max. I loved everything about that car. After going online, I found the same car only it was a 2014 instead of a 2013 at O'Daniel in Fort Wayne, IN, about 7 1/2 hours from where I live! Nothing else I looked at came close to the deal they were offering it for so I decided to make the trip after several phone conversations with their staff. I got in touch with Shawn McSweeney who was exceptionally helpful and he put me in touch with Andrea Laux in their financing office. I have never felt so little pressure from a dealership! Andrea listened to exactly what I wanted and put together the perfect package for me! Although she had to leave early the day I drove up with my mom, she had everything prepared so all I had to do was show up, check out the car(which was perfect) and sign. Casey Costello took over for her and went over all the paperwork she had prepared for me. It is so refreshing to know that there are dealerships out there who listen to customers and don't try to pressure them into extras. This was the best car buying experience I have ever been involved with and highly recommend them to anyone in the area or not! They are worth the drive!!!


Awesome service!

5
Joethehomeinspectoratyahaoo.com on 03/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Justin Price, and Adam Sauerland are the best in the business. I would highly recommend them to both new and used vehicle purchases. We appreciate great customer service, and they are the best.


Great Experience!

5
lsneddeff13 on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave Phillips and Casey Costello were both so helpful in helping me buy my first car for a great first experience! I wasn't sure where to start, so Dave patiently pointed me in the right direction for what I could afford and what would work best for me. Casey was also extremely helpful and got the bank ending up to approve me. It was a great first experience and I wouldn't shop anywhere else for future cars except for here.


Happily Cruising

5
Rwallace79 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Could not have asked for a less stressful and more positive car buying experience than what I encountered with Brandon Parkinson. Test drove a couple of vehicles that he had suggested and fell in love with the second one. Drove off the lot with my new vehicle the same day with a smile on my face.


Great Deal!

5
Larry on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great personal service. Mark Campati gave us great attention especially being very busy. Even with the overload of deals going on at one time everyone in the dealership was personal and very friendly, and it was after closing hours.


Best experience with a dealer

5
hooperc529 on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was not what we were expecting. We didn't get a sales pitch, they were down to earth and cared for what we wanted. Never made us feel like we weren't going to be able to find something for our needs.


A car buying experience worth the drive!

5
savethecork on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After an accident, my daughter's 2013 Ford C Max was totaled, and she loved that car. We began searching the Internet to try to find one just like it. We found the perfect replacement at O'Daniel Chrysler Dodge, Jeep Ram. The C Max was a 2014, low mileage, and was the perfect color. Even though O'Daniel's was 450 miles away from Murfreesboro, TN, We began by requesting information and were contacted by Shawn McSweeney. He could not have been nicer, and walked us through what we would do in order to move forward with a purchase. When we learned how much she would receive for her car, we had to very quickly plan to get the paperwork done, and then make a trip to Ft. Wayne. My daughter began working with Andrea Laux to complete paperwork. Neither Shawn nor Andrea were pushy, or anything but lovely to deal with. On the day we headed up to pick up the car, the weather was perfect. We arrived later than we meant to, about 2:30, and were afraid we'd miss Andrea, as we knew she had to leave at that time. A very nice associate walked us over to her office, as we had gone to the wrong building. Andrea was still there, but had to quickly leave, however she still stayed to walk us over to meet Shawn and arranged for another associate to finish the paperwork. Shawn had my daughter drive the car, and she couldn't have been more pleased with it. He then walked us over to Casey Costello in accounting to finish the paperwork, who was also a great guy to work with. In short, buying a car from this team of professionals was well-worth the drive. We would absolutely not hesitate to do it again! The best car-buying experience in my life, bar none!


Excellent customer service

5
Cate2016 on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Ceabaugh's integrity and honesty was my reason to choose O'Daniel, because I knew he wouldnt work for a Company with less values. He Helped me make the best choice in getting my first Loan car. He helped me find a car that was on my price range, Made me feel at ease with the while process. I would recommend anyone who's looking for a trustworthy dealership yo visit O'Daniel.


Good deal on a great car. Very happy with our experience.

5
hhshockeynlax on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We found a great car at a good price. Very happy with our purchase and the experience at ODaniel. We initially stopped in to look at a car we had researched online, but found an even better car on the lot. Very personable and knowledgeable salesman made the process easier.


Couldn't have picked a better place

5
Mquick4 on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I started the search for my dream car, to the moment I drove it off the lot, Mark Campati was extremely helpful, dilligent, and super friendly. He took the stress of trying to find the perfect car away immediately. I was nervous right up until I walked through the door, when I was greeted with such hospitality, that I was able to relax completely. He made sure I knew everything I needed to know about the car I was purchasing and he was able to get it to the price I needed it to be. The other staff I met throughout my visit were very nice and personable. I can see they all had the perfect personalities for their line of work. I know if I am ever in need of another vehicle, O'Daniel will be my first stop.


Shawn Mcsweeney

4.8
Markymark on 02/22/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was a regular internet shopper and was looking for a no BS deal got ahold of Shawn we talked a bit on vehicles n what I expected from dealer and the car I wanted immediately he was who I wanted in my corner and we worked out a great deal on a good car and great for me too I came from NWOhio to make my deal after shawn showed me he was a straight shooter on selling cars it might seem of to drive that much for a car when big dealers are around me but u have to trust the salesman the cars are anywhere n I did n hope you will see for yourself the this will be your dealership and sailsman too


Excellent and friendly service

5
Lilinchworm on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted promptly by the sales staff and they did everything they could to ensure I got the car I wanted for a reasonable price without any gimmicks. This was the best car buying experience I've had. I will definitely be going back to them again.


Great Team

5
vonnie2016 on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both Jeremiah Jacobs and Rob Coulter were great! I would definitely highly recommend them to family and friends. We purchased a 2016 Dodge Charger. They answered all of our questions. Thank you Rob and Jeremiah. We will definitely be back. :) 5 stars!


Pleasant Experience

5
Sandeep on 02/11/2016

Overall Experience: 5.0

Justin Price was an enthusiastic salesman. He was the right man for the job considering the used car for sale (2010 Mazda Miata), being a car enthusiast and not a typical salesman. He worked with me to get the price I wanted. I feel that both parties walked away from the dealership feeling they got a good deal.


Great team

4.8
D&DD on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Every person we dealt with during the buying process was great. Josh Burkhardt reviewed options with us even though we were looking to deal with another sales person. Josh explained, "We work as a team" and he was glad to help in Corey's absence. Once my wife picked out the model she wanted with the help of Corey Harris the search was on! Corey was great with the status updates on the search. Casey Costello wrapped up the paper trail quickly and professionally. All of these gentlemen certainly made the buying experience enjoyable.


Great Experience

4.8
JEH on 02/08/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have been searching for a good used car for over a year now. Delt with countless dealers some good and some bad. It was VERY refreshing to go to a dealer that the salesman was a long term employee that has roots in the community and the dealership along with tremendous product knowledge. Thank you Pat Garrett for a great experience and awesome used Durango! Casey Costello, the gentlemen we delt with in the finance department, was also very knowledgeable and quick. We will visit this dealership again.


Great Experience!

5
Debra166 on 02/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had a great buying experience at O'Daniel Chysler Dodge Jeep Ram. Mark Butler was AWESOME and helped us find the perfect vehicle in our budget. We love our new Town and Country! Dave Carroll, the Used Sales Manager, was great too. Thanks for getting us taken care of Dave!


Sorry for the 5-Stars- Mr Anwar earns a 10!

5
CPB on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Responsive, prompt, patient & low-pressure. When requested, provided extra information and support to an out-of-state customer (from GA - car identified online) who was very particular. Mr. Anwar created a custom 5 minute video of the vehicle, provided detailed pictures and measurements on the tires along with quotes for their replacement, arranged for the local "brand" dealer to perform a 3rd party, independent inspection of the car to provide that extra assurance. Provided a written quote - realistic pricing, without the brutal add-on fees, etc., which is where so many transactions fall apart. Sale did not finalize but to no fault of O'Daniel and Mr. Anwar ... prudence is punting when the Madam and buyer are not in concert. Should I find myself in Ft. Wayne, IN, Mr. Anwar is due a "Thank You" coffee or lunch - on me!


Great!

5
Jason on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

O'Daniel's was great to deal with, they worked on getting the perfect vehicle for me and my wife! I would suggest this dealership to anyone in the market for a Dodge, Chrysler, or Jeep! Thanks O'Daniel's!


The best car purchase experience I have ever had!!!

5
october16 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark was Great, he made me feel 100% comfortable and wasn't the "pushy" salesman. He was very knowledgeable and listened to me and found the right vehicle that would fit all of my needs and wants. I would recommend anyone to go to O Daniel and purchase a vehicle from Mark you won't regret it.


excellent service and friendly, knowledgeable staff

5
cmann on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This location, Justin Price, just became the number one go to for recommendations when it comes to getting a new or used vehicle, and for me as a return consumer. excellent staff, no pressure on the sale, and very attentive to my needs when it came to finding the right car. Very pleased and excited to work with Justin at ODaniel and great service all around.


truly great buying experience at this dealership!

5
btg8080 on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

purchased a pre owned Acura and the car is in tip top condition and we are very happy with it and the deal that we received. really enjoyed dealing with Justin Price - super helpful and a terrific guy!


Excellent Buying Experience

4.4
beezermutt on 01/31/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John Smith has been my sales professional since 2012. I have purchased three Jeeps with John's help. When my first Jeep was totaled and I needed a replacement quickly, John searched and found just what I wanted. I was searching for a new vehicle recently, so I called John on a Thursday and on Friday, he had several options for me. He knows what I like and what I don't care for, so he didn't waste my time with vehicles I wouldn't care for. I bought a 2016 Jeep Cherokee and am very pleased. Thanks, John.


Great Experience

5
jakebrake on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Roberta Is the best! I have leased two trucks from her.she's helpful and gets you in the vehicle with no pressure. Great Dealership!


Smooth

5
JamieMickelson on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pat Garrett was awesome! The only issue I had was deciding on which color to get. Unfortunately, I liked them all. Thanks again Pat for your patience with my indesisiveness:)


Great Experience!!

5
TC8675309 on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon was an excellent salesmen; he took his time trying to find what vehicle would fit my needs. I am very happy with my new purchase and would reccomend him to anyone that is in the market to buy a new or used car. Very friendly environment. I give O'Daniel's and Brandon 5 stars!!!


Great Service - Not Pushy - Will be back

5
blondestranger728 on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience at ODaniel - Mark Butler helped us purchase a used Honda Element - and it was quick, easy and painless. Everyone there was friendly and upbeat but yet, not pushy or gimmicky. It's nice to get that hometown feel when you walk in there. I would definitely recommend Mark Butler and the ODaniel staff for any future vehicle purchases.


Disorganized and incompetent

1
Herendeen3075 on 01/18/2016

Customer Service: 1.0 Overall Experience: 1.0

I had an appointment to get a windshield replaced ,that I originally was told was under warranty as my vehicle is a 2015. I spoke with the service department three times and they assured me that they had the windshield I needed and spoke with the glass replacement co. The service dept also told the glass replacement co that it was a warranty job. I even called the morning of my appt, as I live an hour away from the dealer, and my appointment was confirmed. I arrived at ODaniels to be told that 1. The repair was not under warranty and would cost me out of pocket and 2. The windshield they ordered had been used for someone else. Thanks for nothing- total waste of time.I then received a call from the manager after I complained. He proceeded to talk to me like I was stupid and explained why glass cracks.....really?? Thanks for wasting my time again Professor.


Great experience!

5
Brnshuga09 on 01/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Justin was a pleasure to work with right from the start. I was searching for a car for my daughter and I felt like he had her best interest at heart throughout the entire buying process. I will recommend this dealership and more specifically Justin to anyone needing to purchase a vehicle!


Great experience

5
L.D. on 01/15/2016

Overall Experience: 5.0

I purchased a jeep from out of state. It was my first out of state purchase and they made the process very easy and accommodated all my needs. Great work!!! 2 thumbs up!


Efficient, Friendly, No-Hassle Experience

5
lorifwin on 12/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had the pleasure of purchasing a Jeep Grand Cherokee Overland from O'Daniel and could not have been happier with the experience. From the friendly service of the sales consultant, Brandon Parkinson, to the knowledgeable advice of the sales manager, Adam Sauerland, every aspect of the purchase was effortless. I appreciated both men's insight and their ability to make me feel at ease with such a major decision. I had visited another dealer in the area prior to visiting O'Daniel and had an awful experience. It was refreshing to see that there are still quality car dealerships in the Fort Wayne area. I would recommend this dealership to anyone looking for a stress-free vehicle purchase.


Top notch people!

4.8
Dave on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a problem with infinity of Naperville promising to hold a car for me after I put $1,000 down they still sold it. Odaniel's held a car for me with no money down just my word that I was gonna come. This dealership will do what they say, what else can you ask for.


New experience at o'Daniels

5
2bummies on 12/12/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark Campoti followed up with every question we had. He did excellent research, explanations plus a great deal on a new Chyrsler Town and Country.


Awesome

5
Charp20 on 12/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark was so helpful!!!! He is awesome!! He really want above and beyond to help us. He was so honest, something I liked a lot. And he wasn't pushy.


# 1 sales staff

4.8
#1dad on 12/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have never really been a Chrysler fan but after deciding to part with my trusty Trailblazer that I had owned for 10 years, I decided to see Melissa Fiandt at O" Daniel"s. . She was able to put me in a 2015 Ram for an affordable price. I found the whole experience enjoyable and stress free. I would purchase another vehicle there.


#1 in the Top Ten List

5
RichH on 12/09/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to write and say it was a pleasure doing business with the folks at Odaniel Motors in Fort Wayne. Elizabeth Conner, Melissa Fiandt and Jeremiah Jacobs worked with me to get a beautiful car (Challenger Scat ) at what I felt was a great deal. I was in contact with 10 other dodge dealers within a 180 mile radius searching for the right car at the right price and those 3 at Odaniel were the only crew that made it happen. Knowledgeable , friendly and trusting. I will make the 3 hr drive from Cincinnati to Fort Wayne on my next car purchase to work with them again.


Quick, friendly, no hassle. A great place to buy a vehicle.

5
Andy B. on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently visited O'daniel Dodge to trade my truck fo a newer minivan. Everyone I worked with at the dealership was friendly and helpful and they seemed to truly value my business. Justin Price is the most friendly car sales person I have ever worked with. He never pressured me or my wife. He was upfront and honest about the vehicle we were looking at and our trade. I appreciate his warm and friendly demeanor. I will definitely go back to him and O'daniel for any future vehicle purchase and will/have recommend them to my family and friends. They gave me a great price for my trade and were very reasonable on the price of the van I bought. I also liked working with Casey Costello in finance. Again, no pressure- and it's his job to get you to buy the "extras". This is the experience a customer expexts when buying any product but rarely gets. Good job O'daniel and great job selecting your staff.Thanks for the great experience Justin Price, Casey Costello, and O'daniel Dodge.


One in a Dozen

5
MarkH on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Of the dozen or so dealerships I went to, Jeff was by far the easiest and most responsive to work with. Very helpful and patient. Highly recommended.


Great experience

5
S. Stutzman on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was having a hard time sentimentally trading in my Jeep Wrangler, but I needed something a little more practical with a new addition to our family. I called out to O'Daniel and got in touch with Mark Campati. He was very friendly, knowledgeable, and reassuring. Mark was able to get me into a vehicle with comparable features to the Wrangler, but was best for our family. He also gave me a great deal on the trade in and price of the vehicle I purchased. Signing off on the paperwork with Jeremiah was quick, easy, and seamless.


very patient with indecisive customers

4.8
mjtipton on 11/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is the second vehicle I have purchased from Odaniel and I will be going back when I'm ready to buy another vehicle. Mark Campati took the time to go through the inventory and find me the perfect vehicle, even though I wasn't quite sure what I was really looking for.


Please Move Out West!

5
Brianne on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first Jeep from Adam 10 years ago and continue to leave his number in my phone because I know I can trust him. Even after I moved to Vegas I still purchased from O'Daniel. My conversations with Adam (and now Jeff is added to the list) are value added and he's not just there for the sales commission but rather to give his expert opinion! Jeff had great follow up to my 2016 Wrangler with some amazing take away feedback.I wish your dealership would move to Vegas! :)


Jeep Grand Cherokee

5
indya43 on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

.I purchased my fifth Grand Cherokee from O'Daniel Jeep last weekend. The staff is great to work with and I wouldn't consider buying from anywhere else


Wrangler Unlimited Hunt

5
TheKlees on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a new 2015 Jeep Wrangler Unlimited. I found "the one" while browsing the website. I was paired with Dyan Brittain to start the sales process. I arranged a test drive and dragged my feet for a while after the initial visit. I later decided to purchase the vehicle and found out it had been traded to a dealership in Indy! While I was disappointed, Adam Sauerland assured me he could take care of and retrieve the vehicle for me. My wife and I are now proud new Jeep owners thanks to the tireless work from the Odaiel Team!Thanks Guys!


Lucky Friday the 13th

5
nikatnite on 11/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter and I drove over 100 miles on November 13 (lucky day for us) to look at a 2011 Chrysler Touring convertible that I had talked to Josh Burkhardt on the phone about. It was well worth the drive as it went home with us. Josh was such a pleasant and informed person to work with. I will definitely contact him for my next car.


Very Helpful

5
HappyCustomerRyan on 11/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole experience of buying a car was made easier by the friendly and helpful team at O'Daniel. In particular our salesperson, Jeff, went above and beyond to help us find exactly what we were looking for and made sure that we were comfortable (no pressure) with the whole process. We really like our Dodge Journey! Thanks everyone!


This dealership had the best customer service!

5
aschwartz31 on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

At Odaniel I didn't come across one person that wasn't extremely helpful! I highly recommend this dealership to buy a car! Jeff did any amazing job by helping me with finding the car that was perfect for me and then answering the millions of questions I had. He was very prompt with responses to everything I needed!!


Hassle Free Purchase

4.8
TS on 11/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was a very professional, low pressure, car purchase experience. Mark Butler was friendly, knowledgeable, & helpful throughout the process. I would recommend Odanial Jeep to anyone interested in a fair price & a stress free process.


Excellent

4.8
S Gregg on 11/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Rarely do I ever comment about a service, or purchase experience. I wanted to reach out to the ODaniel Group regarding my recent purchase. In the fall of 2011, I purchased my first new Dodge. Our 2012 Journey performed flawless for four year and 140,000 miles. With extensive miles and many service events, the ODaniel service department met or exceeded my expectations. When making a purchase decision, staying with an organization that has supported the product made the dealer choice easy.The vehicle choice came next, my easy path would have been another Journey. With uncertainty, other models were accessed as an option. With professionalism the Journey, Durango and Jeep Grand Cherokee were presented. All questions were answered, with a genuine effort to understand my vehicle needs.The management group, need to know the process of servicing the customer created another vehicle sale. The Elizabeth Conner and Melissa Fiandt sales team works. Melissa did a fantastic job closing the deal and introducing my new Jeep. The good news is I love my new Jeep Cherokee and will be open regarding my experience. Steve Gregg Branch Manager - Cummins Crosspoint Fort Wayne & Mishawaka, IN


Tom & Elizabeth

5
Tom & Elizabeth on 10/25/2015

Buying Process: 5.0 Overall Facilities: 5.0

Roberta was an outstanding salesperson to deal with. She went out of her way to satisfy what we considered a "fair price" for the van and her obligation to the dealership.


Nice people no pressure!

5
mherring on 10/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped in at O'daniel near closing time to look at a truck. Mark Butler assisted us with our purchase and he made the process as quick and painless as possible. Mark is very friendly with a great sense of humor. There was no pressure to make a purchase and he was very helpful with any questions we had. Overall it was a great experience dealing with Mark. Everyone we were in contact with, whether it was someone working directly with us or just passing by,greeted us with a smile and said, "Hello". Even though we were there about an hour past closing on a Saturday to complete our purchase, people were happy to stay and finish this transaction and we drove the truck home that day. We are very pleased with our purchase and when we look for our next vehicle, O'Daniel will be the first place we go.


DRAW YOUR OWN CONCLUSIONS

2
eeekkk on 10/15/2015

Overall Experience: 2.0

The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the ancient technique of taking the customer's offer to someone-never-to-be-seen. How demeaning! What should have been a happy, exciting experience of purchasing a car, turned into being a never-with-an-end-in sight horrific experience, both times we went through that archaic negotiating experience. The salesman sent us photos of a great car they'd just received; he didn't give us the price. We stopped by to look at it, another salesman came to help us. We asked the price, which he looked up and relayed to us, then asked us whether we'd been dealing with anyone and turned us over to Jeff. During the first-shot at the price, we threw in our present vehicle to learn what the bottom line might be. When the paperwork was returned from (who we learned later was Dave Carroll), the base price of the car was marked up by $1,000 more than the "sticker" price we'd learned earlier. Furious, at that point, we told the salesman that the amount we would pay for the car was "X," and that this was all we would pay, final. Then, the never-to-be-seen character had the audacity to disregard the fact we had said it was our final and only offer and came back with a new price for the vehicle. We reiterated to the salesman that final meant final, he returned the paperwork, (remember, that each of these incidences took approximately 15-20 minutes (in that out-of-sight office) of our valuable time), to which the now infamous reviewer commented "You Win," how rude! He owed us an apology, not a note of sarcasm!The deal was done; it was cash. It should have been a simple thing of writing a check, getting the title,etc., and being on our way--not in your wildest. We were then taken to a locked room where we were subjected to another 1/2 hour-plus of pressure to buy their maintenance agreements--couldn't be the blanket "no" we immediately gave when the idea was presented, we had to listen and go through each phase; another demeaning moment in the annals of the ancient ritual of car buying. We understand there is paperwork which must be reviewed and signed, but when the customer assures you that they emphatically do not want any phase of their service agreement, that should be enough!We have to say that neither one of our negotiating experiences with this dealership was in any way enjoyable--the time which elapses while whoever is reviewing is much too long, if it is the customer you are trying to wear down, it didn't work, it just made us angry. Both times, we spent way, way too much time in each of the steps. We do love the car; we are thankful that Jeff sent us the heads up that it was available. Thank you, Jeff! He's a pawn in that awful game of car buying--has to be demeaning to him, too.


Great Experience!

5
Mel382 on 10/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend if youre looking for a new car to work with Mark Campati. I love the fact he was not pushy and I never felt pressured.


Very friendly, knowledgeable and helpful staff.

5
newminivan on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were looking for a good used minivan and Mark told us everything and more that we needed to know about the van we were considering purchasing. Mark explained every question we had and we actually bought the vehicle the same day. We had been looking for several months, and we were very impressed with Marks knowledge and demeanor. Casey and Eric the manager and finance manager were also a great help and the three of them made us feel like we were all family. We love the van and are very pleased with our purchase.


Great Trade In

4.8
justin2015 on 10/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I moved to Chicago recently and my 2012 Silverado wasn't the most convenient vehicle in the city. I came into O'Daniel looking to downsize without losing 4 wheel drive and towing capabilities. Mark was great to work with and worked to get me a great trade in price for my truck and I walked out with a great deal on a 2012 Grand Cherokee Overland! I would definitely recommend requesting Mark for your next vehicle!


Excellent!

5
Jeep15 on 10/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my jeep from Brandon at Odaniel. He was so helpful and made buying my jeep so easy! He answered all my questions and worked around my schedule. This was the best car buying experience I've ever had. I highly recommend Brandon to anyone looking for a new car!


Incredible to say the least...what a phenomenal experience!

5
Christopher H on 09/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg...allow me this, I am now and always have been a straight shooter so I will not only tell you when there may be (future tense) a problem but moreover I will also let you know when your team goes far and above to make our personal buying experience one of the very best we have "ever" had. I found this vehicle on line and had already made my mind up that we would be driving down to the Fort to take her for a test drive. We spoke to "Tex" whom I have to say is one the most sincere and honest young men I have met in this arena of car sales gurus. Yes sir this young man did his homework and knew every square inch of the vehicle from front to back, spent quality time with us making us feel as though we were already part of the O'Daniel family...what an impressive young man!When I mentioned (wearing one of my g'zillion Notre Dame shirts he immediately introduced me to another phenomenal asset to your team in Dave Carroll. What an awesome guy and for certain we had lots to talk about, both being ND fans and ties to the school beyond just being a fan. Then it was off to see the young lady in F & I and what a sweetheart she was explaining absolutely every detail of our financing and extended warranties which we did take advantage of by the way.Mr. Greg O' Daniel;All in all Greg I can say that you are in very good hands with this team of not only professional people but more than that my wife and I actually feel like were family, seriously! I can't say enough about our experience and I will certainly be one of your biggest supporters with any of my family and friends that may be in need of your services. We are a very close family ourselves and my wife and I are blessed to have five children and seven grand children...so I completely understand and appreciate the term family...thank you for having such a wonderful program, staff and a phenomenal selection to choose from. We are deeply moved by character of your staff and look forward to a long term relationship!


Great people - No pressure!

5
Tom F. on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I recently purchased a Jeep Rubicon from O'Daniel. Our salesman, Shawn, was very helpful in answering our questions. We test drove the vehicle. Then, he gave me his cell number in case I had any more questions. We returned the next day and another salesman assisted us with a second test drive but was not trying to make the sale though it was Shawn's day off. We returned the next morning and Shawn assisted us with the sale. I really appreciated the way that they all seemed to work together as a team. It was a smooth, efficient and FUN transaction! I would definitely recommend O'Daniel to a friend. - Tom F.


Excellent Customer Service

5
Dave Cunningham on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit started online with a chat. Brandon Parkinson was very quick to respond and answered every question I had about the vehicle that I was interested in. If you are looking for a great deal on a used car, go see Brandon, you won't be dissappointed. Also, Shaylene walked me through every step of the financing process and very helpful and a pleasure to deal with.


Great experience

4.8
SStockert on 09/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mark was great at helping me purchase the right car for my family. I would recommend him to anyone that is looking to purchase a car. He was helpful and never pushy. I have dealt with many salesman that were just pushy and rude, but not Mark if you need a car go see him. Andrea in the office was also so nice and helpful they have great employees at this dealership. Next time I need a car I know where I am going.


New vehicle sale

4.7
Hunts23 on 09/12/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everything was professional from the sales ladies Elizabeth and Melissa. Not pushy or anything! The staff was great! I special ordered a jeep renegade ladies kept me informed and I love the renegade


Great Customer Service

5
Laboomer on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Strongly recommend salesman Mark Butler. I had been on a hunt for a used 4D Sahara for sometime, after contacting Mark he was able to find what I was looking for in a week. Mark was in contact with me daily making sure he knew exactly what I was looking for. Odaniels is a great dealership to work with and I could not be happier with my purchase.


EXCELLENT SALES AND SERVICE

5
jenni on 09/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were car shopping for our daughter 8.29.15. We had stopped at four dealerships and my husband asked me to pull into O'Daniel Olds for the last stop. We were greeted with a friendly smile and handshake from Mark Butler. We hit it off immediately. He showed us a few cars and said he would also email others. To our surprise when we got home he did what he said he would do. Emailed several more cars for my daughter look at. On Monday, 08.31, my daughter and I went in at 5:30 p.m. and Mark showed us two cars he thought may be good choices for a young single mother and college student. He was polite to her, not rushing her and she bought the Chrysler 200. We also had her 3 year old daughter with us and he was not rattled a bit. We were there until 10 p.m..Mark Butler was nothing more than extraordinary in sales and professional all the way. After the sale was final and he handed Megan the keys he looked at her and told her that she is a remarkable young women, beautiful and smart. It brought tears to bother our eyes. We will recommend your dealership for years to come and hope Mark is part of your business for years to come.Jenni Milholland


Excllent all around experience!

5
Gunnarw on 09/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always dread dealing with car salesmen, but Mark was great to deal with. He was very helpful through the whole process and made this one of the smoothest auto transactions I have ever had. I really like my new car and will definitely provide free advertising for O'Daniel and Mark Campati for now on. Thanks Again, Gunnar


Best buying experience I've ever had

5
Yoder1985 on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark Butler was great to work with. Over the past few months I stopped at several dealerships in search of the right truck. Mark was the only salesperson who kept in touch and sincerely searched to find the right truck for me. Kudos to Mark and his staff. They earned my respect and business.


Great Experience

5
Phoeni2971 on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After perusing the car lot at night, we found a few cars we might be interested in, but when we saw them the next day we decided that the Chrysler we had our eye on just wasn't quite what we were looking for. Then we met Mark Campati, the salesman. We told him what we wanted in the car, from sun roof to power seats; he showed us a great looking 2013 Chrysler that had everything we needed and more at pretty much the right price. Great Experience and hassle free dealing from the start. Thank you much Mark and the O'Daniel team for your business ethics and great service.


Best customer service I have ever received.

5
tjhall3 on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best customer service I have ever received from start to finishing while buying my 2015 Jeep Grand Cherokee SRT. Friendly staff, easy to work with and great prices. Knowledgeable sales staff.


Everett John Smith

5
Cam555 on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My name is Cameron Carroll and I just got my 2015 Jeep Wrangler last Tuesday and I must say I love it. I had talked to John over the phone at first and when I finally came into the dealership he made me feel comfortable and welcome. He was a great person to deal with and helped me figure out my options. He's not pushy and was very patient with me. Very respectful and honest. I will definitely be back and deal with him and O'Daniels in the future!


if your looking for a nice car or truck shop here!

5
jennylee on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If your looking for a hassle free place to buy a nice used vehicle than O'Daniel dodge jeep used cars is the place to go. They are very friendly, courteous and helpful. Besides how many other lots let you test drive a vehicle without bringing along the sales person too! They are a no pressure dealer who is there to help make your big purchase easier. I would highly recommend this dealership to anyone. Eric Hansen is the used car manager and we had purchased a vehicle from him at another dealer. He is honest and up front about everything. If you need a good salesmen than mark Butler can definitely help you.


Very happy with my visit

5
Danielle on 08/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went in looking to get a new van for our ever growing family to meeting up with Rob Coulter. Not only was he very informative, he was able to break down the numbers in a lot of different ways to help me understand all aspects of the purchase. There was a few things he brought up that I would have never considered. I was greatly impressed with the Town and Country set up and after looking at the Honda and Toyota vans, there was no comparison. My family will enjoy our new van and a huge shout out to Rob and Shaylene for helping us!


Rob Is phenomenal

5
HappyPappy on 08/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Where to start? I have been buying vehicles for the last 35 years and the last 6 of them have been through Rob and O'Daniels. He is a very knowledgable sales person who goes out of his way to make the buying experience great. I like his up front honesty that is so lacking in an industry full of crap. You can tell he is passionate about what he does because he is not afraid to tell-it-how-it-is weather it is positive or negative about something. This is my 5th vehicle from Rob and 3rd Jeep in our family and I never have to worry about him looking out for our interest. It is like he is selling one of his family members. I would recommend him to any of my friends and look forward to doing business with him in the future.


Melissa was knowledgable and did an awesome job!

5
Jami Gamble on 08/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Melissa was knowledgable and did an awesome job! We will definitely be visiting her for future purchases!


Chrysler 300

5
Walker on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Roberta did a great job in our car buying process. We would highly recommend her to anyone looking for a vehicle.


2015 RAM 1500 Longhorn

5
Trevor Thielbar on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I called from Indianapolis and was hoping to discuss a few of the trucks on their lot. Brandon did a wonderful job of making everything very easy so that it wasn't the typical car buying process. I went up there without having agreed on numbers because Brandon assured me that he would get me a deal that made it worth it. He definitely delivered on his end and I very happily drove home in my new truck!!


Lifted Wrangler!!!!

5
Justin Hosler on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I finally decided to get a Jeep Wrangler with a lift and 35" tires! I was lucky enough to get Brandon when I called in. He made everything very easy and fun. He was patient with us and educated us on what we needed to know. I am very happy with how everything worked out and I can't wait to see the finished product!!


Great car, great customer service

5
Jayson Williams on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John Smith was my salesperson. He was never pushy and had answers to all my questions. Will definitely be back when my lease is up on my Chrysler 300. Thanks John and everyone at O'Daniel!


Loaded Jeep Cherokee

5
Kell McGaffick on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was going back and forth on whether or not to purchase a new Cherokee because of the 0% interest rate. I decided to go in and I'm glad that I did. Brandon was amazing! He didn't pressure me at all he just guided me through the buying process. I will be coming back for all of my vehicle purchases moving forward!


Top Notch Service

5
Truck Guy on 07/31/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just stopped by and wanted to get my oil changed. They were completely booked but they asked if I could leave my vehicle and they would work it in. I love when someone offers to go above and beyond to help turn a disappointing situation into a positive one. They serviced my vehicle and the price they quoted was the more than I actually paid. When does that every happen!!!!!! Rob was awesome! They even offered a handwash and vacuum service so my truck was all clean and ready to go.


Jeep Grand Cherokee Overland

5
Lacy Flinn on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had been looking for a Wrangler for quite some time. Then I talked to Brandon and saw this gorgeous Overland on his lot. I immediately fell in love and Brandon made the buying process very easy and even fun!!!


Superior Car Buying Experience

5
Erin on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the first car I have purchased from the O'Daniel Group, and I will now never go anywhere else. No pressure and they took the time to find me my perfect Jeep. Justin Harding was amazing!!! both during the sale and after. I have no idea why anyone would go anywhere else!! Best staff in the business!


Great Experience

4.8
Griffey06 on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Buying a car is always much easier when I work with Pat at O'Daniel. I always feel like he listens to my needs and am happy to refer my friends and family to him as well.


Great Leasing Experience!

5
The Walkers on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I first visited the dealership after hours to make a rough determination as to what we might be interested. As we were looking and well after their closing time, Roberta stopped to talk to us on her way home. She was very friendly, professional and eager to answer questions. We set a time to come back the next day, which would be later in the evening, since my wife holds modified second shift hours. The next day, we stayed until 10PM driving & looking at vehicles until we determined that the 300s, was the vehicle for us. Roberta definitely went that extra mile for us and we are very appreciative for that. We will be back in 3 years to see Roberta again! Thanks for everything!Blake and Courtney Walker


Great experience

5
goblue#1fan on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience at the Odaniel dealership! From sales to finance it couldn't of been better. I will recommend to all my friends and family.


Thrillbilly

5
Kegan Perala on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I called Roberta at the last minute for a Challenger SRT. She was on vacation but called the dealership and made sure everything was ready for me. I finished up the transaction when she returned and was impressed with how smoothly everything went. She did a great job and I wouldn't hesitate to send my family and friends there.


Great Experience

5
The Yoder's on 07/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were looking for a new Jeep, but were unsure of exactly what model we wanted. I met Jeff while I was looking at the great selection on the lot and he listened to what we were thinking and we made an appointment for the next day. He was patient while we decided on a model, and was always available for questions or to point out features. He really made us feel like we were in control of our decision, which isn't always the case with all dealers. He walked us through all of our options and communicated with us throughout the process of leasing our new vehicle. Our time with Andrea was equally enjoyable, she got us through the paperwork with ease and was able to answer all of our questions in a way that made us feel comfortable. I want to thank Jeff and Andrea, and also the entire team at O'Daniel for their approach to car sales. It was definitely a great experience, one which we will not forget when it is time to make another vehicle purchase. Thank you!!


The Best Vehicle Purchase Experience We've Ever Ha

5
Doug and Nancy Thompson on 07/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We came in to purchase a new Wrangler and Brandon was amazing from the start! He was very honest and didn't pressure us into doing anything that we didn't want. He even went as far as to help us pick out the rims and tires for our Wrangler! We will definitely recommend him to our friends and family when they need cars!!!


Great Service Today!

4.7
Deb on 07/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I took our Chrysler Town and Country into O'Daniel's Service Department for a factory recall. Our service representative, Ron, is always friendly and helpful. I had been told that the service would take an hour, and I was on my way in 45 minutes. My new ignition and key fobs work great!


Great Wrangler Buying Experience

4.8
IndyJeepLover on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We live in Indianapolis but were up visiting family in Ft. Wayne and stopped by O'Daniels to check out their Wranglers and couldn't believe the selection they had. So many you could get a very good idea about what options and combinations were possible. Something that you can't determine just using the Jeep website. Our salesman, Jeff, was very helpful but not overbearing. He came through meeting all of our expectations during the delivery of our vehicle.


Chris Van Gessel

5
Chris Who? on 07/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesperson, Rob Coulter and Andrea in the finance dept. could not have been more accommodating. We purchased from O'Daniels with the help of Rob in 2008 and it was a great experience with excellent service and maintenance. We moved to Indy in 2012 and our recent search for a "kid" car with two different dealerships down here and on the internet was disappointing and discouraging. Thursday I called O'Daniels to be reconnected with Rob and within 3 hours, had 7 options within our price range and preferred models complete with details, made an appointment to check them out on Saturday and drove our new "kid" car back to Indy Saturday night!


Mike Pettit

5
Mike "Bayou" Pettit on 07/17/2015

Customer Service: 5.0 Buying Process: 5.0

I bought a Chrysler 200 from O'Daniel's on 6-8-2015. Magnificent car! More magnificent was the buying experience. sales man Everitt John Smith and the person working financing Shaylene Shaw were the best I have ever worked with. I have bought in my life 5 new vehicles. Never have I had a better experience with the product or the process.


Mike Pettit Jr

5
Mike "Bayou" Pettit on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a Chrysler 200 from O'Daniel's 6-8-2015 and could not be more pleased. The car is magnificent! The entire process buying the car was the best I have ever encountered. This was the 5th new car purchase in my life and by far the most satisfying. I dealt with Salesmen Everritt John Smith and would strongly recommend anyone to use him and O'Daniel's in your next car purchase.


Excellent Customer Service

5
Davielle Woolsey on 07/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Salesman Mark C was awesome. He listened to what I wanted and could afford and set me up with my dream car. A 2009 Malibu with under 100,000 miles and within my budget. I had been to other dealerships the day I met Mark and was very disappointed. He made me feel important and really went out his way to make sure I felt comfortable with my purchase. Then he introduced me to finance guru Shaylene, who educated me on my options and got me in my dream car. They really care here and have excellent customer service.I couldn't ask for a better experience.


Great Experience

5
KathyL on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very apprehensive about purchasing a car but my experience at O'Daniels was great. I had several people recommend Mark Campati as a salesman to contact and I was not disappointed. Mark listened to what I needed and wanted and did his best to steer me to the right vehicle. I did not feel pressured at all and Mark made sure I was happy with every phase of the purchase.


Great Experience buying 3 cars in the last year

5
Dave D on 07/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have had the opportunity to purchase three different new cars in the last year through Odaniel Chrysler Jeep. The process in each case has been easy and comfortable. I believe in each purchase I was able to buy a great car for a fair price. The best part, is that Elizabeth Conner has been the best sales person to work with. She is very; willing to go the extra mile and clearly communicates a knowledge of the cars and their performance, features, etc.. I would certainly use her again. Her support team has been as good to work with. The business manager Andrea Laux made the paper work process painless (I hate that part). Overall, I would recommend ODaniel to anyone looking for a Jeep or Chrysler product. And with a years experience of driving these cars, I would have to say the quality and reliability has been impressive.


good-friendly service

5
Melissa on 07/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Hats off to Corey Harris (Sales Rep) & Andrea Laux (Business Mngr) for getting me into my Awesome Jeep Compass! They did an amazing job on getting me the best deal and in the vehicle I wanted. If you need a new vehicle these are the two you will want to see!!!!!


Pefect Service!

5
jtill7600 on 06/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a good used truck, Dave Carroll and Mark Campati found one that I am very happy with. The whole O'Daniel staff were very helpful with my purchase.Thank youJim Till


Purchase of 2015 Jeep Wrangler Unlimited Sport 6/5/15

4.7
thomas123 on 06/05/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Had a great time purchasing my new jeep at O'Daniels. By far, O'Daniel's has the best selection in the Fort Wayne area. My salesperson, Brandon Parkison, was very knowledgeable and never pressured the sale. I dealt with Jeremiah Jacobs in the finance department. He found me a fantastic interest rate. He has a great personality. I never laughed so hard signing the papers to get a new vehicle. What a great experience!!Thomas Morken


Outstanding Service

5
Bayou on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a brand new Chrysler 200 and couldn't be happier with the service I received. I worked with Everett John Smith as the Sales Representative and Shaylene Stevens took care of the paperwork. This was the third car that I have bought using Everett John Smith as my Sales Representative. This time however I had to drive from Winchester, VA to Fort Wayne IN and it was well worth it! Both my wife Cyndi and I are extremely pleased with our new purchase. Cyndi has even name the car "KIT" because it is so advanced it feels like driving the "Knight Rider" car. We plan on keeping this car for a long time but I know when I am ready for a new truck that I'll be making another trip to IN. Thank You for the great service! Mike Pettit Jr


Super easy to work with!

5
Starkins on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Roberta Parkison was a breath of fresh air compared to other car salespeople I have dealt with in the past. She was very personable and, most importantly, she listened to my wants and needs and came up with a game plan that suited my budget perfectly.


Thank you for Roberta

4.6
CPD16 on 06/02/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Roberta has helped me purchase a car on three occasions and all 3 occasions were such great experience. You know how to say to never trust a car salesman; with Roberta that was never the case. She was so patient with me and gave me great advices. I recommend everyone to use Roberta if they want their car buying experience to be the most enjoyable experience.???????? to Roberta CPD


Polite, good listeners, friendly, efficient, very helpful.

5
HastingsTay on 06/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at Daniel Chrysler Dodge Jeep Ram with Brandon Parkinson. The dealership itself is impressive as it has a very professional look and vibe to it. I talked to Brandon on the phone thirty minute prior to arriving requesting to drive a Jeep Grand Cherokee SRT, and by the time I arrived it was ready for me to hop in it. I felt very comfortable at the dealership, and test driving the car with Brandon. Brandon was not overly chatty, nor too distant during the test drive. It was as comfortable as a good friend letting you drive their new vehicle. Brandon answered all of my questions as he basically knew everything about the SRT from top to bottom, but wasn't shoving his sales pitch down my throat the entire time. The only complaint I could make about my experience is that I was not informed my Jeep was not coming with a spare tire, or equipped with a trailer hitch which was partially my fault because Brandon showed us where the spare tire, and hitch are located and didn't realize they were not present with the vehicle. Overall I had a phenomenal experience with Brandon at Daniel Jeep.


So much easier than we thought!

4.8
wlsk63 on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My fiance and I were looking for an upgraded and reliable vehicle to use for work and travel. We decided we wanted a Jeep Patriot and scoured the internet for vehicles in the Northeast IN area and even some Ohio dealerships. We looked at several Patriots on lots on Memorial Day, when most dealerships were closed, so we could browse with no pressure. We found several but they either had high mileage and/or a ridiculous price sticker. ODaniel's was the last place we looked and found something we were really interested in that seemed within our price range, We emailed the dealership about the Jeep and even though the dealership was closed for the holiday we got an email back from Shawn that evening stating he could help us with our search. I got a call from Shawn first thing the next morning and we set up an appointment that day after my fiance and I got off work. We met Shawn and he was very friendly and upbeat. He had the Jeep ready for us to test drive within a few minutes. Upon return to the dealership, we talked for a few minutes and decided to do some financing paperwork. We were a little nervous as our credit isn't perfect but Shawn assured us that the finance team would find the best way to finance the vehicle to work to our advantage. Within a short time Shawn had us meeting with Andrea in the finance department. To make a long story shorter, we got the vehicle financed in both of our names at a good price and a good rate. We drove our new Jeep Patriot home that evening.So we saw the vehicle just the day before, had a convenient meeting time set up for a test drive the very next morning, took the test drive at 4:15pm and were home with the vehicle in our driveway before 8pm. We were so excited and pleased with the experience. The stereotypical nightmare of dealing with used car sales people was the exact opposite of our experience at ODaniel's with Shawn and Andrea. Our friends and family are happy for us and impressed by the deal and service we received. I would recommend the dealership and Shawn to anyone I know looking to purchase a quality used vehicle. Thanks again for everything!!!!!


Roberta Rocks!

5
The Hudson's on 05/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Outstanding experience working with Roberta. She has a heart of gold, and has always put us first. Thank you for everything Roberta! The Hudson's


2015 challenger

4.4
jhelmke23 on 05/17/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Got the deal done quick, the only thing I would like to have seen on a new car sale would be to offer up a perk for free, instead getting the car I wanted I had to say one way or another I would get it, from them or the dealer that had the car. In hindsight I probably would have gotten a much better deal if I had done that, but too late now.


Would recommend 100%!

5
JessLeeRoss on 04/27/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was never pushed or forced into anything, I was made to feel 100% comfortable and it made my decision so much easier! As a woman and first time car buyer I was nervous to do it on my own and intended to bring my husband later in the week for help, but Tex was so helpful I ended up coming in the next day and buying! He even went above and beyond to help me get my new Jeep Patriot home by helping deliver it himself! I would definitely recommend him and the dealership and when me or my husband eventually need a new car down the road I will return here.


awesome customer service!

5
halikruger on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had been searching for a wrangler for quite sometime and had visited lots of different dealerships and had the same experience of buying a used car. We would drive through the lot and get attacked by sales guys just trying to make a sale you could tell they didn't care about the customer by the way we were treated. Then we visited ODaniel and was greeted by Tex. Right off the bat we knew we wanted to buy a jeep from them. Tex was so friendly and showed us a jeep with everything we were looking for. His customer service was outstanding. He stayed with us every step of the way through the whole process! Also the financing process which usually is the worst part but we had a great experience she explained everything to us in complete detail and even taught us a few things about our credit that we didn't know! Tex also called a couple weeks later to see how things were going! I will definitely be recommending this dealership as well as Tex to all of my friends and family for future vehicle purchse. Thanks Tex for making our experience so great! Huge thumbs up from both of us!


More than I could have hoped for!

5
EricHinsey on 04/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called Mark Campati and told him what I was looking for. He listened to what I said and found me a couple of vehicles right away that fit what I wanted. He took the time to show my wife all the options along with the proper way to use them. We ended up with a vehicle a couple of years newer than we anticipated, for less than we expected to pay. He had answers to our questions and was very knowledgeable of his products. Financing was my next biggest fear, no worries Shaylene Stevens to the rescue. A truly professional experience from start to finish.


$48,780

Mileage: 25

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Fort Wayne, IN

Engine Type: 6 Cyl

$50,775

Mileage: 12

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Fort Wayne, IN

Engine Type: 6 Cyl

$58,018

Mileage: 3

Color: Black

Transmission: Automatic

Body Style: SUV

City: Fort Wayne, IN

Engine Type: 6 Cyl

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