Oak Tree Mazda

Very Happy Customer!!!

I had a great experience with Oak Tree Mazda. The funny thing is I had NOT planned on purchasing another mazda, yet alone purchasing any car any time soon. Went to get gas with my Dad off of Stevens Creek to return his rental and seen the lovely new 2016 Mazda 6. The car was so attractive I immediately checked it out from front to back and thought I would ask the owner questions about it. The nice gentleman was actually a salesman from Oak Tree Mazda. Ignacio had given me all of the perks and features along with his card. No pushy antics or any greasy salesman tricks, which was very appreciated. I thought about it that night and decided to return to look at the vehicle. I decided it was time to purchase a new vehicle. I'm glad I did! They were wonderful and gave me a fair price for my trade in vehicle. I may even say I had a FUN experience from coming in and reviewing my options with Ignacio to finalizing the purchase with Nana from financing! I am really thrilled to drive my new snowflake!!! Side note: Absolute truth (I am a two time Mazda car buyer and I say this as a helpful note) I previously purchased my Mazda through Capitol Mazda and it was an experience not memorable (it was over 11 years ago). Memory serves me correctly they had made a mistake on the purchase price but I give them credit to state the truth even though it was after the contract was signed...

Great Service When Buying My New Mazda CX-5

Anna Provado is amazing. She is very helpful and courteous and made the buying process very easy for me. She delivered the car to my house and gave me the instructions on how to setup the infotainment. She was very patient with all my questions, and took the time to explain the features of the vehicle. I will definitely recommend her to my friends and family.

the lesson i learned here is to always talk to the boss

the lesson i learned here is to always talk to the boss. Thanks for sheriff to solve my problem. And take time to train your people better.

Not Quick to Respond

Tried to get some information via their Internet department on a used Honda Element and they were very sloooooow to respond to my inquiries. I contacted them a few times but it took them several days to reply to my internet inquiries. One would think with all the competition out there they would hop on it but no so. They just didn't seem very interested in "earning my business."

Not very Negotiable and Slow to Respond

Tried to buy an (ORANGE) used Honda Element from the dealership. The internet department was very slow to respond to my inquiries about the vehicle. Also, when I made an offer I was met with a rather stiff-necked "we will only take about $100 off the price" because we are in the car too deep (uh-huh!) I was willing to work with them on price but virtually had the door slammed in my face. Guess they like their car more than my money because it is STILL IN THEIR INVENTORY. If the General Manager reads this I'd be willing to see if they really want to "earn my business" by discussing how we can make this business transaction work for all involved.

Very helpful with Car search

Was very impressed with the quality of knowledge and service that I received when dealing with Oak Tree Mazada. I was taken for a test drive in a Mid sized SUV and was allow to ask plenty of questions and get a good feel for the car. However I ended buying another vehicle but would recommend Oak Tree Mazada.

Love my new CX-5!!!!

OMG this place was awesome to deal with. I didn't have to negotiate because they do that for you and I was in and out so quick it just hit me now that I bought a new car. This is how car shopping should always be. They were so nice and there was no slimy car salesman feel like you get every where else.

what a change

Not your normal car dealer. They were upfront and transparent in everything. I will definately be back here in the future. Its refreshing to do business with a company that takes care of their customers

About as disappointed and frustrated as a consumer can be.

I have had so many problems with Oak Tree Mazda, that it is difficult to know just where to start:I live in Los Angeles and saw a used Audi for sale. It was a rare model at a decent price, so I drove all the way down there to purchase it. Salesman was great, no problem there. Financing offered me an interest rate I wasn't thrilled with but said I had five days to secure my own financing before everything was finalized. I also purchased the extended warranty at that time, due to the fact that it was a used Audi, and repairs have known to be expensive. The warranty, by the way, was $5k, so not cheap.The next day, I secured financing through BofA at a far better rate, so I immediately called them at the finance department. I left a message on the voicemail, but nobody returned my call. I ended calling 2-3 times a day, where the receptionist knew who I was when I called, and nobody was available and nobody would return my call. My belief because they wanted their financing to go through. I had to call corporate to complain, and then I received a call back. Financing was finally fixed....Two months later, I still had not received my registration tags, so I called them. They said they sent the paperwork, but the DMV is sometimes slow, not to worry as the temporary they gave me was a for three months. Another month went buy, and still no tags. I called the DMV, they said registration is on hold, because they still have not received any paperwork from Oak Tree, and that nobody has even put the car in my name. Now I am livid. I called to have this taken care of..... nobody to talk to, left a message, and nobody has called me back. I have called Corporate once again to complain and get this rectified.About a month ago, I cancelled my extended warranty through United States Warranty, as I thought I could use the money and take my chances. US Warranty, by the way, were excellent with prompt response and service. I did use them once, as the bluetooth module on the car I bought didn't work. I didn't realize that till a week later when trying to set up my phone. They never disclosed that, but my fault for not checking. An Audi repair service contacted them for payment and said they were great to deal with and very prompt.....So US Warranty cancelled my coverage, as requested, sent the letter back to Oak Tree, where they said I would receive a check back from them. No call, no e-mail from them whatsoever. I called them, and guess what, nobody has returned my call.I hope this helps somebody. Understand to not judge the book by the sales department. Sales is usually going to be the nicest, as they want to sell you something. It's after they've received your money is when they earn their reputation. I've been in retail management for over 20 years for a major company, so I understand proper customer service forward and backward. This has to be some of the worst service I have ever received. I could not Imagine operating like this. I highly recommend you do not purchase from them, but if you do, have everything arranged beforehand, so you do not have to use or depend on them for anything in the future.

$85 oil change, bad customer service.

Got a 5k check up including oil change, tire rotation and a "full circle service inspection" for $85 -not including car wash or decent customer service. It took 4 hours to get the car back on a Saturday. The guy who helped us was really rude and made us feel like we were inconveniencing him. No redeeming factors to getting service done here.

Great service department

I brought my car in for service because the check engine light had been on for awhile. It was easy to make an appointment over the phone, and when I brought my car in I was assisted by Gerry, who is fantastic - very friendly and helpful. He kept me informed when the mechanics found a couple of different issues, and explained the problems fully. I'll definitely continue to bring my car in for service at Oak Tree.

Pressure sale from finance manager

I initially dealt with Norm and Zach and both salesmen were top notch. Norm was low key and I almost bought a car, until the finance manager injected herself into the sale and pressured me to finance through their company. They lost the sale.

Good service

Good service. Was able to do a walk in and they helped me get my brand new cars first service done. Clean facility and friendly staff. Came here for all service needs thereafter.

Good service at reasonable price

Good service at reasonable prices. They have a very convenient scheduling site for making and changing appointments. I would recommend this dealership.

mazda driver

This location has got really friendly staff at the service desk. One thing that i like is that they dont push you into getting unnecessary repairs done or parts replaced. You can actually walk over ti the service bay and get a detailed explanation from the technician about a problem you have experienced or one that he may have found.

Dealership review

I bought my 2012 mazda3 here with a prepaid service maintenance plan. I usually come get my car serviced every 5000 miles. I can usually get an appointment within a day or two of when I call.

great service and great sales person

Dealer did as promised. F&I slowed down the buying process, to much paper work for a cash deal. Sales person, known as Short Mike, did a great job

Very accommodating for service appointment

My check engine light had been on for awhile on my used Mazda3 and I took my car in to see what the problem was. They were very accommodating even though I didn't have an appointment. They did determine what the problem was and the service was very good.

Very happy with Oak Tree Mazda service department

I brought my Mazda in for its first checkup, post-purchase, and couldn't be happier with the Service. They even finished it well before the estimated time! Gerry is great to work with, and called to let me know I could pick up my car any time. For such a busy service department, they had everything running pretty smoothly.

Horrible

Bought a vehicle that they knew was in bad shape, sold it to me in an unsafe manner. I brought it back 6 days after purchase and asked them to look at it. They lied and said they looked at it ( my family stayed outside all day) and when confronted they said they would look at it tomorrow. They "test drove it 4 miles" and said they went on the freeway and that it wasn't making noise or driving strange. I called BS and made a tech drive with me who tried to play off the noise until I pointed it out. They said they would call me Monday to fix it and never did. I called and was told the manager wasn't in and that he'd call me back and never did. I lived 60 miles away and driving there was unsafe. The vehicle died after 2 months and I had to let the bank take it. These people are crooks

Paint Defects Warranty

Re: OakTree Mazda by EagleZoom:05/28/2014Sales service during purchase of the new vehicle was very good. After sales service was very bad. Refused to honor warranty service for minor paint defects repair on front fender of a 2014 Mazda 3. The dealership claimed the defects were hits from another vehicle. Referred owner to an Auto Body Shop and pay the expense. The owner has no knowledge of contacts with any vehicles or objects.

Awesome experience

I had the pleasure of working with Gerry, the Internet Manager and Sheriff, the General Manager. After extensive research of many Mazda dealers in the Bay Area, I decided to work with Oak Tree because of what I read about other people's experiences working with the dealership. I could have bought a new Mazda at a number of places, but Oak Tree seemed right for me. I contacted Gerry on a vehicle I saw on Cars.com, and he promptly responded. It helped that they had an actual photo of the car as opposed to all the stock photos I kept seeing. When I arrived for the appointment, he already had the car out ready for a test drive. With a few signatures, I was in and out of the dealership within a couple hours. I've brought my car back for some after market adjustments and we plan on servicing our other Mazda here as well, due to the great experiences we've had. The service team is wonderful, especially Tom and Jessica. Highly recommend this dealership!

Repeat customer, highly recommend Oak Tree Mazda

I has a great experience with Scott, Monica and Byron. I will tell family and friends. The experience was very professional no pressure!

professional and over the top with service!*****

Ryan Brown and the rest of the staff at Oak Tree Mazda were so awesome during the whole process of buying our new car . I highly recommend them!

The best service

Our sales adviser, Scott Yaeger made us feel under no pressure to rush any decisions, Great to work with , Attentive to our preferences and helped us out greatly

overall a great experience

Very good experience. Mike McGhee is very clear in his explanations about the products/services and very sincere in his manner and negotiations . Its never easy to bargain over such a big purchase but Mike made it very pleasant would definitely recommend Mike to any family and friends interested in a Mazda.

Amazing saleman

The whole experience was very comfortable as well as fun, Scott Yeager is an amazing salesman who is very knowledgeable and helpful, He never pressured me into a purchase, and he was very honest and transparent overall a wonderful experience.

Excellent service!!!!!!

Excellent service, quick and smooth ,, glad I chose Oak Tree Mazda!

Great customer service

great customer service - felt like i was dealing with friends i will tell all my family and friends :)

very happy :)

very satisfied with entire process we felt comfortable with the procedure and drove away with exactly the car we wanted!

Terrific sales at Oak Tree Mazda

Great! I saw on auto listing, inquired and when I came by the car was ready. Mike , our salesman , was totally accommodating and not pushy at all, my first car buying experience and it wasn't bad at all Thanks!

TgIf I bought a car.. yayy!!!

walked in on a friday night and the Mazda person was enthusiastic and happy to help. we were able to work out a deal . Thanks alfred!!

Great service

Tyler was a down to earth friendly salemen it quickly stood out that he did not come off as throwing a sales pitch, but came off as a person looking for our best interest, it goes a long way to help a customer with their needs,, budget , and what the person likes , and Tyler listened to us in each of these areas

Awesome staff

great customer service felt like i was dealing with friends. I will tell all my friends and family

very respectful and helpful store

I absolutely enjoyed the buying process. I must have shopped at 10 dealerships before i could even have a salesperson have patients with me before finalizing my last word in ..''if i wanted to buy or not'', its so rude that some of these salesmen can be,, all there doing is trying to make money verses satisfying the customer. Anyways this was not the way Oak tree was with me, I'm so happy to have finally had a great experience some where i felt confident in my first time buying process,,, Thank you Oak Tree Mazda and staff for your kind service and for a great experience. Im happy to say I am a new owner of a Mazda 3 that I'm so happy with.. Thank you Oak Tree Mazda Staff

Awesome customer service!!

Overall great experience, very fast to test drive and answer questions,, Good dealings over car price. Couldn't be any happier, Thank you Oak Tree

Worked out a deal over email. With price quote in hand,...

Worked out a deal over email. With price quote in hand, went to the dealership to sign all the documents. After filling out all the documents, the finance manager comes out with a different price (much higher). Then won't back up the written price quote from the emails. What a joke of a dealership.

Decent Experience

Worked with Ignacio on the deal and overall the experience was great with him but the others not so much. First of all, when they wanted to run our credit before we even started negotiating the price of the vehicle which we should have stopped right then and there. AFTER they ran the credit we started negotiating. We ended up getting the CX-5 at a great price, but what if we hadn't bought from them? Then we would have had a point on our credit. Poor Ignacio he had to keep trying to sell the accessories to us, and we kept politely declining. Overall the experience was good, but the sales manager could have made it less painful and less time wasted.

Talk about kicking you when your down

We went there on a Sunday and talked to a nice sales person. We did'nt buy anything from him that day, however we saw something we liked and went back on a Thursday and a different sales person approched us. We asked the sales person that approached us for the guy who helped us on Sunday and he said, "Oh hes not working today, but I can help you". After our test drive, we saw the other salesperson that helped us out on Sunday which made us feel awkward. (I always heard salespeople lie, but its quite true.) Long story short, we sat down to do the paper work on the car and the finance manager told us due to our credit, the bank will require a extra $2k for a bank fee. Seriously? We didnt even bargin with the price of the car and now they want to hit us with a bank fee? The next day the salesperson called us and told us they will drop the bank fee, but your rate is still going to be 22%. We felt desperate and said, okay have the car ready and we'll stop by tomorrow. After thinking about what they wanted to do to us in the frist place, we decided to look around. We're so glad we did, the finance manager at a different dealer was able to get us into a car with no bank fees, we were able to negotiate the asking price and our interest rate was 7% less. If your looking for a used car, seriously do your homework and you'll be able to save money and make a wise purchase. The housing market and our financial decisions damaged our credit, one day when our credit is better, we wont be coming back here. After all the dishonestly I felt with dealing with this dealer, I dont even want to visit their service department even though I still own a Mazda.

Get it done.

Very nice people, get done what you need when you need. I was treated with respect and like a real person. They were polite and answered all my questions without pressing there opinion onto me. It was a great experience.

Awesome selection and wonderful customer service

They had the best selection of certified Mazdas anywhere. I have been shopping forever untill I found them and my new (new to me anyway) Mazda3 at Oak Tree. The salesperson was super nice which was a plus as well.

Looking to buy a truck

Test drove a used truck, was very interested and wanted to buy it however I had to leave on a trip. Communicated with the salesman every day during my trip that I wanted the truck, offered to give him a deposit or pay for it with a credit card, he stated that could not be done but assured me he would but it in the back and it would be there when I got back. The morning of July 4th I called him and told him I was driving down (100 miles) to get the truck and he said he would see me when I got there. Long and short when I got there I was told it went to the auction the day before. I asked to speak to the manager, after 10 minutes he came out and asked me what the problem was?, really I said I just drove 100 miles to buy a truck that went to auction the day before and no one bothered to let me know. He totally threw the salesman under the bus and said it was all his fault. He never apologized until I said I was going to give negative reviews whereever I could.

great experience

awesome cars and great service. I've bought 2 cars now here and do all my service here and they are great.

Kristina Duvall has helped me a number of times when...

Kristina Duvall has helped me a number of times when servicing my car. She always does a great job of working with me to make sure I'm aware of everything that's going on with my car as well as remembering me to make my trips more personable. Thank you Kristina.

Oaktree Mazda San Jose Ca Service I was very pleased with...

Oaktree Mazda San Jose Ca Service I was very pleased with the service I was provided at Oak Tree Mazda. Everyone I spoke with was friendly and helpful. And if I point out some item that might have been missed, they willingly check it out and always leave me with a satisfied feeling.Setting up the appt. online was simple. I appreciated the confirmation email and phone call. The employees I spoke to on the phone were all helpful and sincere. My advisor Kristina was very friendly ad professional. The shuttle driver was also pleasant. All the employees and service was prompt. I also appreciated the report card for the service done on my car...and finally, cleaning my car! Thanks for making what used to be a mundane errand into a pleasant, simple and easy-going experience!

Employees with bad attitude. worst service ever!...

Employees with bad attitude. worst service ever! mis-advertisement.don't buy cars/do service ther!One day I went to check out some car there. The salesman's attitude is superbad. I'm surprised how they do business. The salesman had a bad attitude. He doesn't seem ok to answer questions. After a little while, this guy started to tease you as his sales skill: exact quote: "how much you think we should ask for this car? 5 bucks?" I ignored this signal and asked another several questions politely and he just shouted : "get out here!"

Never again, im still in a dispute over my purchase. I...

Never again, im still in a dispute over my purchase. I purchased a used car and everyone know never buy a used car without an extended warranty, the warranty will usually pay for itself. The turbos craped out on the car and turbos which are typically covered under an extended warrantee, and when we contacted AUL warranty they told me Oakltree should have contacted me months ago to tell me the warrantee contract was uneligable for the car I purchased! Did I ever hear from Oaktree? No! would I have purchased the car without a contract? No! Are turbos expensive? Hell Yeah!! Dont buy from Oaktree!!!!!!!!!!!!!!!!!!!!!

I Came down looking for a mazda3 hatchback and I dealt...

I Came down looking for a mazda3 hatchback and I dealt with Dan. He was very young, but very knowledgeable and genuinely friendly. He explained the difference between the mazda and the competition in simple english. For negotiations, he didn't turn all "car salesman" on me. He was very fair and a joy to deal with. The management was also very professional and catered to my needs. For a new mazda, these guys are the place!

After reading all the bad reviews, I was really hesitant...

After reading all the bad reviews, I was really hesitant to go to this dealership. However, it was the only one that gave me something in the price range I was looking for, so I decided to brave it. The guy I was talking with claimed he was a straight talker that kept his word, and indeed he was. He promised me a price on the phone and held up that promise when I got there. There was very little hassle, though he did call me quite often before the purchase to check with me on my car buying status. He tried to be very available by giving me his cell phone, and I made good use of it. Returned to the dealership to request a form later on, and the manager I dealt with, Chris, was quite friendly and helped me get the forms I needed. All in all, it was a good experience, and maybe I just lucked out and talked to the right guy, but I had a much better time than described in the other reviews. At one point they were a bit sloppy and forgot a piece of documentation, but were able to provide it the next day.Reading the reviews helped, though, and it definitely pays to have researched in advance and be on alert, checking for such things as dents and scratches. Make sure also that they give you all the documentation needed.

The sales people I dealt with were friendly enough, but I...

The sales people I dealt with were friendly enough, but I would not recommend this dealer. One new car in the lot had a big dent and I found out mine had a scratch that I didn't realize right away. The sales people are very aggressive and play a real cat and mouse game. They are determined to get you to pay too much for the car you want, but they are more agressive than other dealerships. I had to argue just to get them to start talking MSRP and below. They added on stuff at the dealer and marked the sticker price of those options 10 to 20x the actual cost. For example, for bumper accesory that cost 40 dollars, they labelled it as 400 dollars. I wish I had seen this review site before I bought my car here. The basic taste in my mouth when I left was that of being scammed.