Oak Lawn Toyota

Service Review

As always I had great service. The service guys are always polite and listen to your concerns. Keep up the great work.

Top Notch Staff and Service Department

I have always received friendly, professional service. Yesterday I had the pleasure of dealing with Juan Vazquez. He came back to me with the diagnosed problem and luckily it was covered under my extended warranty.

No Worries

Never any angst. From beginning to end a smooth experience that you just sail through. Both the sales staff and the service staff are pros.

OIL CHANGE

The service department is very professional. My mechanic, DON PETERS is the reason that I have had my car maintained at Oaklawn Toyota for the past 20 years. I will keep going there as long as he is part of their GREAT service department.

They work well with others

Great experience here! I was shopping for a new 4Runner for awhile. I had been to several dealerships and I was always treated as if I didn't know what I was talking about. Not a great feeling when you're trying to make a large purchase. The sales team at Oak Lawn did a great job and worked with me on the financing.

Gold Service!

The attention to detail.It took a team effort to make sure I was 120% satisfy with my purchase. The salesman stood after closing to make sure I was ok.

Excellent Customer Service

My family and I have been loyal Toyota customers for years! From simple questions to purchasing a new car the service at oak lawn Toyota is phenomenal!

In early - out early

I came in early because I forgot the time agreed on. Was out within an hour. Great Service for working people that do not have two cars.

Car service/ Oil Change

courteous, the staff kept me informed all the way what was going on with my car

Above and beyond

I leased a vehicle threw Oak Lawn Toyota. The salesman Dominik was extremely nice and so was his manager Steve. In the process of completing the lease there were some bumps in the road. It lead to me having the car looked at. Steve and Dominik bent over backwords for me and went above and beyond to make sure I was taken care of by getting me into another vehicle. I am beyond happy with the service I have recieved and the car I have leased. I wouldnt hesitate recommending anyone to purchase or lease a vehicle threw them.

Nice job once again

Once again excellent job and experience with the service department at Oak Lawn Toyota, I brought my Ford F-250 in for servicing. Yes I said my Ford into Toyota. I must say I get some funny looks when I pull in and ask the porter if this is the Ford dealership. Anyway I have been bring my truck in there for a few years now because of the excellent service they have done on all my Toyotas I have bought over the years. I hadn't realized that they service all makes and model cars. My truck needed some repairs on my 4-wheel drive system and I was completely satisfied with the work, the technician, the service writer and service manager. My truck was done on time as promised. I would highly recommend Oak Lawn Toyota for any car repairs you might have

Toyota Oak Lawn is my preferred place for business

Since I bought my Toyota Scion XB back in July of 2009 from Toyota Oak Lawn dealership, my preferred place for maintenance is Oak Lawn location only.Every service scheduled is a first- class service: attention to customers' concerns, professional approach, knowledge, quality of work, and friendliness. I would highly recommend Toyota Oak Lawn to other Toyota cars owners.

First class service

Anytime I've ever had to have any repairs or normal service done to my car, Oaklawn Toyota has been my only choice... I'm about six years into dealing with this service department and I'm very happy with the repairs done, the staff and the professionalism... highly recommended in my book...!

Jack Makselan

I had gotten approved for Exchange leasing through Uber's programm. Day one I met sales consultant Jack Makselan. He helped me out to find right car, good price low payments for such a new car 2016 Toyota Corrola. He is the best sales person I ever dealed with. He is a very knowledges and so friendly , He also handled so quickly all my paper works as I needed done very well . I've been very satisfied with his service .It was super easy to deal with. Wish you best Jack.M

Jack Mackselan

I had gotten approved for Exchange leasing through Uber's programm. Day one I met sales consultant Jack Makselan. He helped me out to find right car, good price low payments for such a new car 2016 Toyota Corrola. He is the best sales person I ever dealed with. He is a very knowledges and so friendly , He also handled so quickly all my paper works as I needed done very well . I've been very satisfied with his service .It was super easy to deal with. Wish you best Jack.M

Great Experience

I found my vehicle here from out of state, and I had a great experience with Oak Lawn. Scott Hill was awesome, he picked me up from the airport on his day off! My wife wants a Highlander so I will definitely be back.

Oak Lawn Toyota

I went to Oak Lawn Toyota looking for a very specific model of 4runner. Steve in sales was able to track one down after a few days and I bought the same day. I had been looking for a while and Oak Lawn's price could not be beat. My experience at Oak Lawn Toyota was Great from the time I first started to deal with Steve to the minute I drove off. It was quick, friendly and seamless.

No Dealership does it better than Oak lawn Toyota

No other Dealer takes the time out to fully explain the process of buying a car, servicing my car and financing my car like Oallawn Toyota does!

retired

fine, i had no prolems and service was performed as requested

My experience at Oak Lawn Toyota

My experience with Bob Spee at Oak Lawn Toyota was exceptional. Bob was very friendly and knowledgeable about the Toyota's. He also did not rush us in making a decision on what car to buy. Bob explained all aspects of financing on the different styles we were looking at. He is an exceptional sales person. Also the dealership was very clean and neat.

Excellent

Excellent service, great customer service and clean waiting area

Awesome-ness

I love this location..... this is my first car... but I will always refer people to them just for the respect and quickness in all they do!

A Good, Friendly Dealership

This dealership knows how to treat their customers: the people there are courteous, respectful, and friendly. But above all, they are trustworthy. I have been a customer to this dealership for over a decade. They never fail to serve me well.

5 Star

Bob Spee is the Best. Once again a Great experience working with Bob, John C. and Marty.

Very friendly car dealer

The sales person was very friendly. He helped find the car I want for a decent price.

Fourth car we have brought from them. Love the dealership.

Won't go anywhere else or buy any other brand. Still driving my 2000 minivan with 240,000 miles on it. Just traded in my Rav4 wth 200,000 miles on it. Reason for tradet, car accident. It was totalled.

Peace of Mind!

OLT's Service Dept & their qualified Technicians are the best at keeping my 10 yr old car running. I'm confident it will start everyday! .

The purchase of Toyota Prius was fantastic

I recently purchased a Toyota Prius from Jack Makselan. No Hassel, no pressure . Honest salesmanship. Wonderful experience.

No need to go anywhere else!

Just bought car number 7 from Oak Lawn Toyota. The only 7 cars I have owned have come from this dealer. No need for me to even consider going anywhere else as I have had nothing but great experiences. I live in Chicago Heights and work in Tinley Park and pass several dealerships and service departments to both buy and service my cars at Oak Lawn Toyota. This past time we arrived at the dealership around 6pm. Bob Spee was working with another customer, but took a minute to break away and show us where the 3 different Sienna's were on the lot so we could check them out. After looking at the cars we met with Bob and he thoroughly went through our options. Anyone who writes on this site they they felt rushed or not paid attention to did not work with Bob Spee! We spent the next several hours looking at all of our options. We ended up making a decision just after 9pm. The dealership closed at 9pm on that day. Jason from the finance department stayed late to work with us as did the general manager. We ended up finishing up around 10:30pm. This is the kind of experience you will have at Oak Lawn Toyota. They could have easily told us to come back tomorrow, but they treated us like family instead. Ronnie Colosimo, the owner of Oak Lawn Toyota is also a class act. He is a great dealer,but an even better man. Look him up, he is active in the community and works to make the world a better place. Get over to Oak Lawn Toyota today!

Loyalty & Honesty

I have bought and had my vehicles serviced at Oak Lawn Toyota since 1993. Whether purchasing or receiving maintenance on my vehicles at Oak Lawn Toyota. They are fair with pricing, but more important for me they could be trusted with their work in what they do and their honest about. They truly care for their customer. Since 1993 after my 1st purchase of a 1993 Camry. I've never shopped at any other dealer. Oak Lawn Toyota is the real deal. I've never left the parking lot second guessing myself or thinking that I just got ripped off. I highly recommend this dealership. Give them a try. I believe you will be satisfied in whatever they do for you.

general maintance

I have been getting my car serviced here for a few years. It can be a bit of a wait so make sure to make a appointment. That said they are reasonably priced and have never tried to get me to agree to unnecessary maintenance.

Lease a RAV4

Love my new RAV4 and salesman Bob Spee was great to work with....would definitely recommend Oak Lawn Toyota to anyone. Thank you for everything

Superior service!!

I have been going to Oak Lawn Toyota for about 10 years now, and the service is always exceptional! My wife and I decided we needed a new car, and Scott Hill was very friendly and helpful during both our search and purchase of our new Camry. We couldn't thank Scott and Oak Lawn Toyota enough!! Thanks again!!

"Outstanding Customer Service"

I became familiar with Oak Lawn Toyota last December when my daughter purchased my 16 year old grandson his first car in December 2015. She raved about the excellent customer service she received from John Beris. She said he was knowledgeable, honest, efficient, professional and he had provided the best customer service she had ever received. She said, John realized the magnitude of the moment for her buying a car for her son and even took a picture with my grandson handing him his first set of car keys to his "2004 Toyota Corolla S".I heard about Oak Lawn Toyota a second time, when my daughter was in the market for a new truck in May of 2016. Because of the excellent customer service she had previously received, she went back to Oak Lawn Toyota. She said it was like dealing with a member of the family. He took great care of her, and again was the ultimate professional and provided phenomenal customer service. My daughter left very happy in her "2015 Toyota Rav 4".So it was only right when I was in need of a new car this month (August 2016), I immediately called my daughter up and asked her if she could take me to Oak lawn Toyota. She stopped at Oak Lawn Toyota and told John she would be coming back with her mother and when we arrived John met us at the door. He was extremely nice to me. While we were there on Saturday the power went out and it wasn't expected to be back on before close of business so John said we would have to come back to finish the process on Monday. He called my daughter on Monday, just like he said he would and when we arrived back at the dealership, John was ready to service us immediately. And because my daughter bought a car for her son, herself, and now I (her mother) was buying a car (3 cars in less then a year), they put a remote starter on my car at no charge! My newly purchased car would not be able to be serviced to add the remote start until the following Monday. Rob came to my house on Sunday, picked up my car and left me a loaner car (a 2017 Toyota Camry), drove my car back to Oak Lawn Toyota on Monday, had the remote starter put on my car and drove it back to my house Monday night. I am sure he was exhausted from work, but he took the time to show me how to work the remote starter, made sure I understood and then he took the loaner car back to Oak Lawn Toyota for me...talk about OUTSTANDING CUSTOMER SERVICE!!!!! It doesn't get better than that.Thank you Oak Lawn Toyota for treating us like family...my grandson, my daughter and I will be forever appreciative of your kindness.

Excellent Experience!!

I have been going to Oak Lawn Toyota for about 10 years now, and the service is always exceptional! My wife and I decided we needed a new car, and Scott Hill was very friendly and helpful during both our search and purchase of our new Camry. We couldn't thank Scott and Oak Lawn Toyota enough!! Thanks again!!

Great Long-Term Relationship

I have leased several cars from Oak Lawn Toyota over 20+ years and everything about the experience has been wonderful. Just yesterday I had a flattening tire and called. There were no appointment times but they would try to fit me in. I definitely needed a new tire, and I was in and out within an hour. Everything about the service and sales has been great,for many years. I've been delighted to work with Bob Spee for all those years.

2001 Camry Service - Bob L is The Best

I've been taking my car to Oak Lawn Toyota Service Department since 2001 when I bought my car at Oak Lawn Toyota. All the guys in the service dept are great!!!

I had the feeling I was being ripped off

2nd time with service Dept., info given, put into computer and told, 1st time, no service necessary, but the next day service taken care of. 2nd time told to sign invoices, cost around $200, told rep about plan I had paid for,.rechecked and told no cost, Cashier asked for $21, rep removed but before he suggested a brake flush for $141...This is a lease that is up in December......many frustrations dealing with Oak Lawn Toyota

"Great service"

I always get excellent service at Oak Lawn Toyota. The service department is very efficient which is why I always return for service. My latest experience was for routine maintenance (tire rotation and oil change), and I decided to add an extra service recommendation. My car was serviced within a reasonable time, and, as usual, I was very pleased with the service.l

Oak Lawn Toyota is the BEST!!!

This is the best dealership. No Hassel, no pressure and best prices around. Everyone there is very nice, friendly and help you in your car buying purchase. They make this a fun, stress free purchase. They have great people in every department and help you anyway they can. Make this a place to see when you are shopping for a new or even a used car. They beat everyones prices.

Honda civic

Very friendly, nice customer service, clean environment, nice cars, respectable

Excellent service

Everyone at this dealership is wonderful from the sales to service to the cashier. My latest experience with them was at service. I was in and out in a matter of minutes with the best care possible. The whole staff makes you feel like family.

Oak Lawn Toyota

Have been using Service Dept. for 6 years. GreatJust bought new RAV 4. Everything went very well.

Peace of Mind

I have been an Oak Lawn Toyota customer since 1998 owning thus far two Camrys. I retain vehicles for the long-term. A Camry, also if properly taken care of, will allow one to do that. As such, there is no other Service Department that I feel that I could go to and drive away with peace of mind knowing the maintenance task has been professionally and thoroughly handled. Dealing with customers is not easy, especially when some are unjustified in their behavior. The members of the Service Department graciously and professionally focus on each customer as individuals in addressing their specific issues, concerns, etc.

Best in class service department

There service department is first class all the way. Great customer service. They explain everything and manage expectations so you are in and out efficiently. Their work is done accurately and with care.

Very professional.

Very fair prices and they do not try to sell you more than you need. They do not tell you 10 minutes when it takes longer. Very honest and professional . I do not take my cars anywhere else.

Great sealership

Great honest dealership, very pleased with buying experience and will recommend y'all anytime

Exceeded my expectations!

From the moment I walked in the showroom I was put at ease by my sales consultant Lou Rodriguez. No hard pitch or pushiness, just the desire to put me in the car I wanted. When it wasn't on their lot he wasted no time finding my car at another dealership & getting it for me that same day. The exceptional service didn't end there though. Rob Halderson (Customer Care) & Frank Alessi (Finance) made sure the extras I wanted & the awesome zero percent financing offer went smoothly. My previous car was a 2001 Corolla which stayed on the road for 15 yrs because of the awesome service dept. at Oak Lawn Toyota. I know my new car will be in good hands with them too. Best buying experience I have ever had!! Thanks guys!

Helpful,Professiinal

We have taken our car here for service since purchase (13 years ago). Service Dept. has always been extremely helpful, never pushy. Work /cost has always been fully explained. When we purchas our next car, we will purchase/have it serviced at Oak Lawn Toyota!

Doctor

I purchased as 2016 Toyota Prius and I had a very satisfactory dealing.

Always Fast...Always Friendly

Appointments are always on time, they keep you informed on what is being done, and seem to make your wait time as minimal as possible. Always pleasant to deal with!

Great dealership! Got the vehicle I really wanted.

No pressure. Honest salesmanship. Did their best to find the perfect fit for us, at a price we could afford. Have purchased numerous vehicles from this dealership and don't even bother to look elsewhere.

Excellent service!

I have four Toyota vehicles and each of them have been serviced at Oak Lawn Toyota. My 04 Suenna has 212,000 miles, my 05 Avalon has 245,000 miles my 11 Avalon has 111,000 miles, and my 13 Venza is just getting broken in. I would not be driving these today, if it wasn't for the service dept at Oak Lawn Toyota. They are fantastic!!! I wouldn't get my cars serviced anywhere else!

Friendly people, great service

I have bought all of my cars from here, and return for service here even though I live 45 minutes away. So nice to be taken care of by people you trust.

"Listen to my needs"

Was looking for a car for my son for college, They found me a reliable vehicle within my budget. No wasting my time. They were right to the point and didn't try to up-sell.

Always Dependable

I have been driving Toyota's since 1991 and wouldn't think of bringing my vehicle for service anywhere else but Oak Lawn Toyota!!! Convenient hours and work is completed in a timely manner. Never any issues :) Nice to know that when my car needs maintenance, I am confident that they will be taken care of with ease.

A proven winner!

The salesman presented the vehicle in a way that compelled me to purchase, and I have no regrets. I am extremely pleased with the vehicle and its features.

Short & to the point.

What an awesome experience. Juan Hurtado put me in a vehicle that fits my budget. He has extraordinary hospitality skills. The whole team welcomed me. My process was short and to the point. I will highly recommend this dealership. What an amazing team!!! I've finally found a dealership that I will highly recommend friends & family to do business with. Thanks for everthing!!! Very happy customer!!!

Great Customer Service

The staff is great, service is excellent and can always get questions answered. I drove off the lot and was still able to call John B with question days later regarding my RAV4...Thanks!

Service

This is a great dealership. I always take my car there for service. You can book your own appointment on line. The service people are friendly and helpful. The parking is tight, but now they let you drive your car inside. I am always satisfied.

Satisfied Customer

Customer satisfaction guaranteed when dealing with Oak Lawn Toyota. Trustworthy, honest and helpful. Always looking at ways to help the customers they are servicing and always a pleasant group.

A terrific dealer and wonderful people

We had an excellent experience when purchasing our Sequoia. The color we wanted was not on the lot, but was available elsewhere. They brought it in for us to see. We purchased it. There were headphones and a remote missing which were at the other location where the Sequoia had been at. The items were removed for safety, but when the SUV was delivered, the items were forgotten by the first dealer. Lou Rodriguez and Ron Collosimo had them picked up and dropped off at our house.Talk about service!!The price was a very reasonable price. Our experience has been a rewarding one. I do NOT hesitate to recommend Oak Lawn Toyota to anyone buying a car. New or Used. They were extremely friendly and helpful. Lou, our salesman took the time to familiarize us with the vehicle and even sync'ed our phones for us. You won't be disappointed with them.

Welcome

Change oil and did not tie the bolt of the oil pan and leak oil.Also did not fill up the radiator fluid to proper level.

Great service!

Great service as usual. Repaired faster than I anticipated! The parts that had to be ordered came in the next day. Drove in two days later and they were installed in about 10 minutes. The only place where I'll go to service my Rav4!

Great service, not your typical used car salesman

Richard Bogue-Varea is not your typical [used] car salesman. I took up his entire morning taking multiple test drives, going over the same carfax multiple times, we even inspected under the car together ( I had no Idea what I was looking at,but he had one of the mechanics explain and addressed all of my concerns ). He made sure I was comfortable with my purchase, I asked the same questions over and over again and he answered patiently and professionally. He never pressed me to buy the car, he even said "don't doing anything that you are not comfortable with. Richard won me over that day, so much so a month and a half later I purchase another car over the phone sight unseen based solely on Richard's word that was more than enough for. I can't say enough about Richard, Steve and all the others management, finance, service you name it, Oaklawn Toyota has been very good to me and my family, therefore I consider them family and forever a loyal customer.

"Couldn"t have been any better !!"

I bought my Camry here & then my Rav4. If I buy another Toyota I'll will buy it at Oak Lawn Toyota. Very accommodating service !!!

Great service

Bob is a great salesman he help us on choosing a great car and was very friendly with us and helpful Thank you great service

The only dealer

I've purchased three cars in two years, every experience was great! They always worked with me on price and made sure I drove away happy and satisfied. Oaklawn Toyota is the only dealer I buy from.

Oak Lawn Toyota

My salesman, Steve Barrix, was awesome. He made the experience of buying a car easy and stress free. I've bought several other cars but my car buying experience with Steve was by far the best. If anyone dreads the whole car shopping ordeal, go see Steve. You'll be in good hands. He's the best.

RAV4 XLE SUV

If you want excellent service and assistance, OL Toyota is the place to go. Steve Barris (sa;es), Rob H.(parts & accessories) and Marty (finance) are the folks you want to help you.

Love this dealership!

I purchased my 2005 RAV4 from this dealership and have had all my service done here. I love everything about this dealership! My friend even purchased his Avalon Hybrid from here after being with me during my purchasing process.

Tacoma service

My vehicle was finished a lot sooner than I expected. Top notch mechanics and personnel working there. Very clean shop. Very friendly and informative on repairs needed to be done.

Service with a smile

As always, the service is great and quite kindly. The service system is very good, the acceptance to me being there is overly comfort, with me there.

we are northsiders

As the title says, we travelled from the lincolnwood area and bypassed quite a few dealerships to buy our car here. I am glad we did. All steps of the experience here were excellent. Everyone has a great attitude and while life happens and hicvups do occurr, they are quite upfront about any issues that do arise. The staff always makes time to answer questions or assist in any way they can.

rude and poor service

rude service !! I drove 2 hours for nothing! not even any kind of good service! by phone they tell you something but by person ( different person ) they totally chance

Should check the brakes

I did not get my brakes taken off and checked. How do I know how much millimeters I have left? Also, my windshield wiper fluid was not topped off. I felt that your service department was in a hurry.

Best Place to buy a car from (Great Service)

Oak Lawn Toyota is a great dealership to buy a car. I saw great reviews before going to the dealership and I now understand why. The staff is very pleasant to work with. Mike Henery is the salesman that assisted me in my purchase of a 2010 Toyota Highlander Hybrid. He's very down to earth and helpful. He did not pressure me into purchasing. From the moment I sent a request regarding my interest in the car he was very responsive through emails and telephone calls. He answered all my questions in a timely manner. On a Wednesday, I made a down payment to hold the car until the upcoming Saturday and when I made it to the dealership the car was still there. Others were interested in the car but because I made a down payment, the dealership held my commitment. The 2010 Toyota Highlander Hybrid is everything I was looking for. If your looking to buy a car, go see Mike Henery and I sure you won't be disappointed.

Excellent customer service!

After dealing with other dealers, this was a refreshing change. Excellent customer service .

This is the place to get a car!

If you guys needs to buy or lease a car. This is the place you should go to. People here are genuine and honest to what they do. They will even try their best to help you get your car. Special mention to Lou Rodriguez, the most awesome salesman. Look for him if you plan to drop by. Sending my thank you to Jason as well who helped my application happen. Great job guys!

Quick and Thorough Service

Not only did they take me right away, but the service rep checked for any recall notices and recommended service. Everything was taken care of efficiently and accurately. Never a problem. Great service department.

First New Car

I bought a 2016 Camry last week. This is my first major purchase. I was very nervous going into it after hearing about how aggressive car salesmen can be. Richard Bogue was my salesman and he couldn't be a nicer person! He put my worries at ease. And even though I did not get what I initially wanted to, I totally love the car I ended up getting! Frank in the financing department is a gem! He really helped me by explaining the whole credit process, maintenance, car notes, etc to me. I left there extremely informed! I plan to be a part of the Toyota family for years to come!

First New Car

I bought a 2016 Camry last week. This is my first major purchase. I was very nervous going into it after hearing about how aggressive car salesmen can be. Richard Bogue was my salesman and he couldn't be a nicer person! He put my worries at ease. And even though I did not get what I initially wanted to, I totally love the car I ended up getting! Frank in the financing department is a gem! He really helped me by explaining the whole credit process, maintenance, car notes, etc to me. I left there extremely informed! I plan to be a part of the Toyota family for years to come!

Great Service

I called the service center,and asked a question about my car door making a noise when I opened it.I spoketo John who told me to bring it in,and he would look at it.When I arrived John was so helpful,and looked at my car door within a minute after I arrived.He was awesome.It turned out to be a minor thing.John tookcare of the problem,and I was on my way.I will always bring my car back to Oak Lawn Toyota for service.Keep up the good work.Thank you John.You made my day.

Best place to buy a car from

Bob spee is a wonderful and nice salesman I came there the other day he got me a awesome 2008 Honda cvr everything was in there that I was looking for he was super nice very fast service if your looking to buy a car go see bob spee

oil change

Waited almost 3 hours. Got up and finally ask how much longer and he tells me he already called my name and they have been paging me. I don't know who they called but i sat at the front so i could make sure i could hear them calling me.

Good experience

Nice experience at this dealer. Good customer service and a good service department.

Underbody evaluation and repair

John McShane took the time to explain and show me the damage from my son reversing over some landscaping rocks bear the side of the street. Got the job done as soon as possible and on budget. Always trust oak lawn Toyota.

I call it the dealer of all dealers

I was working on purchasing the new Prius and I was dealing with Steve Barrix who by the way is an excellent example of great customer service he showed me he has passion for his work and showed me everything he could do he did great even though we had obstacles in the way he was able to move around them and surpass the his ability to help me out I enjoyed talking to him dealing with him and even buying a car with him as well as the finance representative Frank who helped me very well he pull out every stunt he was able to do so that I can remain satisfied and leave the dealer happy and with a huge smile on my face thanks to Toyota on oaklawn I now own my own car no other dealer was able to do the great service that these two gentlemen were able to do thank you both so much hope u guys keep up the great work and changing people's lives cause u sure did change my life thank you so much God Bless You both and everyone at Toyota on Oaklawn

Service

HORRIBLE, Orland location way better! Service is all about the money I wasn't aware of a charge that I was charge for should of been more clear.

Great experience

Scott was helpful, low pressure, and reasonable. He helped us weigh pros and cons of the Rav4 and Rav4 hybrid but also gave us plenty of space to discuss on our own. We had a good experience with him being accessible and helpful without being overbearing. He definitely gave the impression that he was trying to gain a customer whenever we decided we were ready to buy instead of just make a one-time sale that afternoon.

Outstanding service

Their follow up support was exceptional. They really made sure that I was happy with my truck, and my salesmen John was very helpful. I would highly recommend them.

Great service, courteous staff

Received Excellent service. Their professional staff secured a fair deal for my trade-in, and my friendly sales associate was very informative. My experience with maintenance performed at their service center has always been good. Best Toyota dealership in town.

Great Customer Service!

I had the great pleasure of working with Rob Halderson at Oak Lawn Toyota. He was very helpful, courteous, and a genuinely nice guy. He explained how to resolve my problem, and completed the process in a very timely manner. I would definitely recommend working with him.

Service experience 1-27-16

Eric was our Service Rep. He was professional, courteous and knowledgeable.

Great costumer service & straight forward answers

I went in to get a little information on a lease and was impressed with the attitude and straight forward answers I got from Scott Hill he took his time in explaining and showing me all options available to me.. I had to be at work early Saturday morning so he had Jason on the F&I Dept. prepare all the paper work ahead of time so that I can come in and out in 20 minutes the staff goes out of there way to make everything work I visited a different dealer earlier that gave me the round around so I knew when I was dealing with a sales representive that actually listen. Thank you Scott & Jason

Great facility, impressive staff.

The service center at Oak lawn Toyota is phenomenal, they are always nice to me and always go above and beyond in customer satisfaction. I know personally I can be a difficult customer and still they impress me every time I work with them. I got work done on my car one time through a non-toyota service place and I regretted every minute of it. The extra bucks it may costs to get maintenance and/or repairs done here at Oak lawn Toyota is sooo worth it.

Great Car

The morning before going to Oak Lawn Toyota I was really nervous because I am a woman who knows very little about cars and because I'd never financed a car. But my salesman Bob Spee was very professional and honest with me. I ended up leaving the dealership with an affordable 2006 Toyota, which exceeded my expectation. If you need a car and want trustworthy service, please go to Oak Lawn Toyota!

Exceeded My Expectation

The morning before going to Oak Lawn Toyota I was really nervous because I am a woman who knows very little about cars and because I'd never financed a car. But my salesman Bob Spee was very professional and honest with me. I ended up leaving the dealership with an affordable 2006 Toyota, which exceeded my expectation. If you need a car and want trustworthy service, please go to Oak Lawn Toyota!

Exceptional Service

From the moment of my initial inquiry on their website at 3am to their online Live Operator, the attentiveness provided by said Operator and then by Anabel from their Internet Management Team convinced me that Oak Lawn Toyota had a high standard of Customer Service that set them apart from the nine other dealers in the Chicago-land area with whom I had made contact with regarding the inventory of vehicles they made available online. After one week of contact via email and phone with Anabel, I was able to zero in on and learn much about the car that appealed most to me, eventually scheduling an appointment to test-drive it at the time and on the day that was most convenient to my schedule. As soon as I walked in the door, the sales consultant Lou Rodriguez greeted me with a firm handshake and a smile and assured me that I'd be in and out with my new ride in no time. Sure enough, after a pleasantly candid conversation about cars in general and my car specifically, the test-drive went smoothly and after quickly deciding I wanted to acquire the vehicle (a 2015 Ford Fusion Titanium) I moved on to Jason Stait, the Business Manager, to discuss the details of my lease thoroughly. Confident that I got a more than fair deal, all the paperwork was signed and I had the keys to my first car. Two hours of informative answers to my questions, and a few good laughs, was all it took for me to be in and out the door with a car that I have in just under two weeks become very fond of. Also, after contacting them about a very minor issue regarding my leather upholstery recently, the Sales Manager Steve Hertogs replied very promptly to have me bring the car in asap and have it squared away at no charge. Oak Lawn Toyota has a great team, exceptional service, and is a dealership I am very glad to have a relationship with moving forward - Highly Recommended!

Exceptional Service

Lou was my sales consultant and he and the rest of the team I dealt with get the highest of ratings from me. I was in and out the door in two hours with a smile on my face and the keys to my new ride in my hand. I'm very confident going forward that the relationship I have with Oak Lawn Toyota will keep me satisfied and driving the streets of Chicago comfortably.

Great experience

The salesman was informative and he kept us in the loop on the services that were preformed. He waseasy to work with and prompt for appointment when we came back to pick up the car.

Excellent service every time

Fast friendly service every time i come in with my Prius. i Love the expanded waiting room.....it makes waiting much more pleasurable and my car is usually ready ahead of schedule. Love that

Car repairs

Great customer service. Explained repairs needed and I was happy with the experience.

2nd time buying a car from here! Great experience!

This is my second time buying a used car from this dealership and I have been very happy with the experience both times!

Great car buying car experience

Recently bought my fourth car at Oak Lawn Toyoyta. There is never any overbearing pressure from the sales staff. They are very knowledgeable about each vehicle and go above and beyond in trying to help you. John Carnivele, Mark Girlich and Shawn Gasaway were more than helpful with answering all of my questions. I fyou want a great deal and from great people then visit Oak Lawn Toyoyta.

Regular Maintenance

In the 21 years that I have been involved with this dealership, I have always received the very best customer service! Not only do I keep coming back, but have recommended them to others. This place is not close to my home, but is well worth the travel. I have dealt with different employees over the years, but the quality of service has remained consistent. Always pleasant, courteous and professional.

We're switching to Oak Lawn Toyota!

We own six Toyotas at our home right now between five drivers. We purchased a RAV4 for our daughter last week with Dominick in used vehicles and what a great experience. The car was ready and warmed up when we arrived, and even though we ended up choosing a different vehicle, he was patient and wanted us to choose the right vehicle for us even if the sale wasn't as big. Since we have been home, it has been a wonderful little SUV for our daughter and we can tell it has been serviced well. The attitude of the sales staff, starting with Dianna, was out of this world and the service department is very helpful. Rob was so kind to give us any information we wanted to know about the SUV and he went beyond the normal call of duty to be sure we were treated well. It was not the run of the mill used car experience, that's for sure! We will switch all of our business to Oak Lawn after such a positive experience.

Great Service, No pressure

I went in to look at a 4runner after being referred by a friend about Lou a salesman at the dealership. All i can say is that, there was never any pressure to but or test drive. The price was fair and I would definitely recommend this particular toyota dealership to my friends and family.

Great service as always and true professionalism

I have only taken my car to the dealership for service, whatever that service may be. Everyone who works at Oak Lawn Toyota is a consummate professional. They explain every part of the service and treat you like a person who knows cars. I have never had a bad experience at Oak Lawn Toyota and have been bringing my car there for 6 years.

Best ever!

We own six Toyotas at our home right now between five drivers. We purchased a RAV4 for our daughter last week with Dominick in used vehicles and what a great experience. The car was ready and warmed up when we arrived, and even though we ended up choosing a different vehicle, he was patient and wanted us to choose the right vehicle for us even if the sale wasn't as big. Since we have been home, it has been a wonderful little SUV for our daughter and we can tell it has been serviced well. The attitude of the sales staff, starting with Dianna, was out of this world and the service department is very helpful. Rob was so kind to give us any information we wanted to know about the SUV and he went beyond the normal call of duty to be sure we were treated well. It was not the run of the mill used car experience, that's for sure!We will switch all of our business to Oak Lawn after such a positive experience.

Awesome Dealership!!!

Awesome experience buying a used corolla Bob Spee is an awesome car salesmen and I am glad to have conducted business with him. If you plan to go to Oaklawn Toyota see Bob Spee.

wait time for car repair

I had to have my middle console replaced. I sat for almost 2 hours without being told how the repairs were going. When I originally called I was told the repair would take about 45 minutes. I understand they could run into a problem, but it would have been nice to be kept aware of the situation. My time is also precious as your repair dept. is.

Great Services

II bought a 2015 Toyota Yaris 2dr hatchback, the service was great and Toyota financed my car, I'm happy

Service Dept.

Service and the timeliness was great because I came in without an appointment. My only problem was with the price of the windshield wipers; way over priced.

"Excellent service"

Oak Lawn Toyota has amazing customer service. They are extremely professional and treat their customers with the utmost respect. Every time I get my car.

Awesome dealership

I just purchased my fourth vehicle from Oak Lawn Toyota. The entire staff went above and beyond in assisting me with my purchase and was very informative. They treat you like first class from the moment you walk in. Several of my family members and friends also continue to buy their cars from Oak Lawn Toyota.

Great People

I have been a customer for several years. Bob Spee is a great salesman. Answers any questions. Helpful and fair. John McShane in service is great. But I also can say that all of the people in service are terrific.

Great service

Was ok. John was good. Good commutation . I have been going to this dealership for a long time

Very Happy

I would like to thank them so much for how they went above and beyond making sure we was happy and pleased. We bought our truck in Feb. and they gave us a great deal on the remote start and it didn't take long at all. Since we don't live near them they worked with us on the time wise for it and it was great cause it not just down the street plus they gave us a better deal than we was thinking. Great Christmas present to us!!! Very friendly environment. Our next vehicle we will be checking them out first!!!!

Great place

Had a great experience. Low pressure, very friendly sales experience, in addition to getting a very good price and rate. Would definitely recommend to anyone looking for a new or used Toyota!

best car buying experience in my life.

I was shopping for a new car, I was familiar with Oak Lawn Toyota and I stopped by this dealer. I requested a particular person and they sent him to me right away. He ask me what I was looking for and I told him I was looking for a Toyota corolla, he explained every feature about the car and took us for a test drive in no time. He was very courteous and very knowledgeable. After we decided to buy the car, we went to the finance department and the person did not take us on a round around, The price that the salesman quoted us was reasonable and there were no hidden surprises.The entire experience was a delight and I would greatly recommend this dealer to anyone interested in buying a car.

Never dissapointed

I needed to address some protection care on my 2009 Avalon. Once again, Rob Halderson knocked it out of the park. On the service side. John McShane always delivers outstanding customer satisfaction with his personality, thoughtfulness, and making sure my expectations are met. Oak Lawn Toyota is extremely fortunate to have these individuals as the face of the company.

Obviously recommendable

We have never had anything but good experiences at this dealership - sales, service, parts (once in a while) - all professional, knowledgeable, courteous, and when they say 'you'll have the car in two hours' that is what we can count on. We are a Toyota Family and have been for a long time, and Oak Lawn has kept us in that club.

Service Department

Had 45K service completed plus road test for a possible issue.Everything was performed very well and on schedule as promised.

AMAZING Service!!!!!

Richard and everyone else here is great. Their service was amazing and they have great cars. I felt like they knew me when I was there and they treated me like I was family. Great people, Great service, Great cars. Love that place!!!!!

Great service!

I purchased a 2015 Toyota RAV4 and I love it! All service from sales to adding accessories to my new vehicle was smooth. Customer Service was great!

TOYOTA CAMRY

we had a very nice experience at Oak Lawn Toyota. Jesse Hernandez took care of us.He is profesional and knows how to take care of the customers.Thanks.

Great Service

40K Maintenance! Facility clean and the people were very nice. It took less than an hour, so I was in and out.

Great Experience!!

Great Experience, great service, great location and I love my car!!

Knowledgeable & understanding customer's needs.

BOB SPEE. Bob has taken care of us with all the Toyota products we have purchased from Oak Lawn Toyota. He is very thoughtful and cares about the customer and I may add: his knowledge about cars are excellent. His caring is not just to sell an automobile, but he gets involved in our needs and what we look for in a new car. Both Fred and I find Bob Spee a highly-respected person and that he knows the auto mobile business and understand customer's needs.Thank you, Bob Spee, for helping us. I may add...I love me new Toyota Highlander! Elsa Bruining

Awesome place to deal with!

We have dealt with Oak Lawn Toyota for many years and have always had great service. Bob Spee was wonderful to deal with. He is very knowledgeable and helpful when purchasing a car, but he is not pushy which we really appreciate. We know when we go to OakLawn Toyota that we can trust that we will get the best deal and service available. John McShane in service is awesome as well as Rob Halderson in accessories. Everyone is friendly and wants to make your experience as comfortable and enjoyable as possible. I recommend Oak Lawn Toyota to everyone !

Great service; much improved waiting room.

John, my service rep, is just great. I have worked with John in the past, and it has ALWAYS been a pleasant experience. Very professional and courteous. I bought my second car from your dealership because of service reps like John.

awesome car buying experience !

I would recommend Oak Lawn toyota to anyone looking to buy a car. Everyone is so friendly and knowledgable but not pushy. Bob Spee was extremely helpful in our search for a used car. He found us exactly what we wanted. Rob Halderson in accessories was wonderful as well. We have been dealing with this dealership for many years and John McShane in service is always a pleasure to work with. We had a wonderful overall experience buying our new van.

Awesome dealer!

We had a wonderful experience at Oak Lawn Toyota and are happy to recommend it to anyone interested in buying a car or anyone wanting good service.

A new experience with an old issue

I was referred to Oak Lawn Toyota by a cousin who has purchased over 3 vehicles from this dealership. He swears by them, but because my experiences with car purchases have not been as pleasant, I am suspicious of salesman and their tactics. However, from my intro to Steve B. to my engagement with the aftermarket manager Rob, my suspicions continued to melt away. They both were very knowledgeable about their products and operation, but what gets me more than anything is the attentiveness to customer service. More importantly was the price, which was suitable and comfortable to live with. Every encounter I had was pleasant and exceptionally helpful. I would easily without reservation recommend this dealership and staff to my business and personal family.Thank you for your help

Great Experience all around !

This was the 7th new car purchase I had made. First time at Oak Lawn Toyota. It was by far the best new car purchase I had ever experienced. From the salesman to the finance department the day of my purchase and returning a few days later to get my automatic start put on. Everyone was helpful and provided me with GREAT customer service. I am very happy with my new Toyota Sienna and the price that I paid for it.

Avalon service

Our Avalon just turned 10 years old and has always been serviced at Oak Lawn Toyota. The last few visits, Paul Dechant has taken care of all the vehicle needs at the appointed time and work completed as promised. Good coffee and waiting room area also.

Great Customer Service!

Last night, Rob Halderson assisted me with my 2013 Highlander, which I bought Certified Pre-Owned back in November. He was professional, courteous, and helpful. I would definitely recommend working with him!

Great Experience

I recently purchased a Toyota Highlander from Steve Barrix. The entire process from the test drive to the final details could not have been handled better. I highly recommend anyone in the market for a Toyota give Steve a call.

Great Service

I purchased my first car from Oak lawn Toyota 16 years ago and I returned to receive the same Great Service I received then. Bob Spee is an awesome sales men he showed so much compassion and patience in serving me.

"Excellent Customer Service"

I purchased my first car from Oak lawn Toyota 16 years ago and I returned to receive the same Great Service I received then. Bob Spee is an awesome sales men he showed so much compassion and patience in serving me.

As always, a painless experience

The staff is friendly, the service is prompt, the facilities are clean and comfortable.

Great experience

This was my first time buying a car. I can to this dealership twice. Once to scoop out the Corolla I wanted. The next time to buy! I worked with Lou originally & he was great! He wrote down everything that went into the price of the car & went into detail so I could understand. So when I went back I asked for him & bought the paper he wrote out for me. Unfortunately he didn't work that day but the manager assured me that Lou would get credit for the sale. He pulls the Corolla in the color I wanted but! It was the LE Plus with a few extra features & gave me a deal on it! So nice. I can't remember everyone's name but they were so helpful & accommodating. Especially Jason in financing he gave great advice on everything. Like the title says great experience overall. Only down part is it took awhile but hey it's a lot to buying a new car.

Excellent customer service!

Oak Lawn Toyota has amazing customer service. They are extremely professional and treat their customers with the utmost respect. Every time I get my car serviced I know that quality work is being done. The employees are honest about what work needs taken care of and really have your best interest in mind. I will always get my vehicles serviced here!

Service

Juan Vasquez was awesome and very informative. I originally went to Continental Toyota and they tried to charge me twice as much for the work I needed done. I will service my car at Oak lawn from now on!

Great Service

Their service department is great. All were very professional. They called me to update me on the work needed on my car, gave me the details, and followed up with another call to let me know my car was ready. Very professional.

Awesome dealership

Oak Lawn Toyota is a family. The employees as well as the customers are included in this family. You've heard the saying, "never do business with family", that just doesn't hold true here as all people are treated like family. I have never met a dealership who cared so much about their customers. I live over an hour away but would not go anywhere else. Ronnie Colosimo has truly created a business which cares for all. Bob Spee is absolutely incredible. You could not meet a nicer person. I cannot say enough about this place. They truly are the best of the best.

Best dealership in Chicagoland

Oak Lawn Toyota is a family. The employees as well as the customers are included in this family. You've heard the saying, "never do business with family", that just doesn't hold true here as all people are treated like family. I have never met a dealership who cared so much about their customers. I live over an hour away but would not go anywhere else. Ronnie Colosimo has truly created a business which cares for all. Bob Spee is absolutely incredible. You could not meet a nicer person. I cannot say enough about this place. They truly are the best of the best.

wonderful experience

My experience at Oak Lawn Toyota was the best I have had when purchasing an auto. I will return for my next auto purchase.

Great Service department.

Oak Lawn Toyota's service department is great! The staffs are very professional and helpful. They inspected/checked the brakes system and replaced only the necessary parts. Thank you Al.

Sienna service

I want to commend John McShane in Service. Got our van in quickly and repairs were done well. We have purchased two vehicles from OLT and found them to be very fair.

Great Service

The Service department has always been good.Going here for 20 years.

Wonderful experience!

I bought a Rav4 in August. Jesse was my salesman. He was wonderful. I went back to ask questions on my audio system and was very helpful. Two months later my son bought a Prius C. Jesse was in a sale so his salesman was Joe. Again we had great service. We came to the dealership because of Mark G. And we were not disappointed.

Great car buying experience!

The entire buying experience was top notch. There was no pressure, the staff was very eager to make me happy with my purchase and made me feel like a valued and appreciated customer.

Recall items

I was treated with the up most respect . I've never been treated this well from any other dealership that I've been to. Truly a pleasure to have my car worked at Oak Lawn Toyota!!!!

Mrs. E.C-L

I called about an oil change, and was told I could come in any time and they would work me in.The service was good, and I did not have to wait very long.Thank you.

My recent Oak Lawn Toyota visit

I recently visited Oak Lawn Toyota to bring in my new 2015 Toyota Yaris that was purchased in March of this year for an oil and filter change, tires rotated, and replacement of fluids. I have been going to Oak Lawn Toyota for about 25 years now, and this visit was no different than the rest. I live in downtown Chicago and will only go to Oak Lawn Toyota because of the friendly and personable staff and the good service work that they perform. I wouldn't trust bringing my car for service anywhere else, and it's so worth the ride. The waiting area is clean, and you can either watch TV, read, or even bring an electronic device to keep you occupied. Thanks, Oak Lawn Toyota, for all you do.

Wonderful experience

I live 360 miles away from this dealership in another state. Not only was my sales rep up front with everything but he made the hurdles of an interstate sale seem easy. He not only picked me up at the airport but had everything so well organized that I was on the road headed home in my new 2016 Tacoma Sport in 2 hours. I have to say it was a very painless experience and I love my new truck.

great service all the way around.

I had a great experience and I would definitely recommend to a family member or friends.

Cut Above...

Since I've been coming to Oak Lawn Toyota for service of my Camry, I have never once been disappointed due to Customer Service. Even going back to when I purchased my vehicle, they have "Always" treated me with Outstanding Service and I wouldn't consider going to anyone else! They take care of Business.Satisfied Customer,R. WhiteChicago,IL.

Service

Everything from making the appointment over the phone then to receive prompt service, the consultant kept me in the loop during my visit explained everything to me which I could understand. 3rd toyota I bought and serviced there. I cannot go anywhere else! I depend on my car and they keep me going without worries.

Good service

They provided great customer service while I brought my vehicle in for regular maintenance under warranty.

Goood Service

The service dept. is always friendly. They explain what is wrong with your car sothat you understand it.

Great Service!!!

I love my new RAV4. I started my search on the internet which resulted in great follow up from Lainer R. the online rep. (the reason I picked, Oak Lawn Toyota) When I made my online choice & made my way to the dealership, Luo & Frank were very professional & helpful. I am very satisfied with my purchase.

Consistency

I always expect and receive great service here. I have been buying cars and getting them serviced at this dealership since 1989. Enough said.Dennis Wills

Great Service!!!

I love my new RAV4. I started my search on the internet which resulted in great follow up from Lainer R. the online rep. (the reason I picked, Oak Lawn Toyota) When I made my online choice & made my way to the dealership, Luo & Frank were very professional & helpful. I am very satisfied with my purchase.

Friendly and they have a lot of patience

Very nice experience as i wasn't sure if i wanted to purchase a new vehicle. Just basically wanted to test drive a Highlander. Great vehicle to drive. Happy with the people that we dealt with . Frank C. was very friendly, knowledgeable and patient. Thanks again for staying late!

Great service and quick service

Quick service on oil change. Staff was very helpful and courteous.

I love Oak Lawn Toyota!

My family has purchased 6 used Toyota vehicles over the years from Oak Lawn Toyota. We have never been disappointed! What super people! The staff is like family. The service is stupendous. And the service department treats us right. We all maintain our cars at Oak Lawn! I wouldn't buy a car anywhere else. Thank you, thank you, thank you!!

Oak Lawn Toyota is the best!!!

I can't say enough good things about Oak Lawn Toyota. My family has purchased six Toyota vehicles from Oak Lawn -- all of them quality, certified used cars. The sales staff is like family, their prices are fair, and the sales process is made so much more palatable. I love it! Service is great too -- we get all our routine maintenance and service done at Oak Lawn Toyota. The really know how to take care of you. And I know my single daughters who own Toyotas purchased there won't be ripped off or treated poorly. They really watch out for my girls. Thank you, thank you, thank you. The best car dealership I have ever dealt with. God bless Ron Colissimo and the rest of the staff at Oak Lawn Toyota. Thanks to John and Jesse on our last deal! My wife could not be happier with her "new" used car!

Great Reliable Service

I had a short trip planned, and saw that I was getting close to my 20,000 mile service. I called for an appointment, and they got me in the next business day. John took care of the paperwork and got the car in right away. By the time I was done having a short conversation with my salesman Bob, about the new cars, my car was done. It's like visiting old friends. I've been a customer since 2001.

Great Service Done Fast

I brought my car in for service and it was an unscheduled appointment. The people there were very kind and informative about my car. I received a call within an hour of dropping my car off with them telling me what the issues were that I was having with my car. They fixed all the issues and I had my car back shortly afternoon. I will bring it back to them again when needed.Thank you...

Excellent Service!

I received excellent advice on how to proceed with getting repairs made in terms of a new part, a loaner car while the work was in progress. and a sense of friendly concern about making it all turn out right.

Excellent Service!!

I have been going to Oak Lawn Toyota for 8 years now. They really go above and beyond to make sure every customer is highly satisfied. Customer satisfaction is a major part of the Oak Lawn Toyota culture and this is transparent every time I stop in!!

Awesome place - Oak Lawn Toyota!

We have never owned a Toyota before, but thought we would try something different this time. A friend recommended Oak Lawn Toyota and said that Bob Spee was a 'gem', which we found out first hand is totally the truth! Bob was amazing to work with, as was everyone else at OLT! Bob made the car buying experience so painless because he was patient and willing to find us exactly the car that fit our needs! We absolutely LOVE our new Highlander and will definitely be back for our next car! Thanks OLT!

Honest solid service

We always use oak lawn Toyota service for all our vehicles for routine and problem orientated issues. Never a problem. Honest assessments solid work. You will not go wrong using this comoany

Great service team

I purchased my car almost 10 years ago, and have only dealt with the team in the service department. I've recently moved and should look for a closer place, but the professionalism of this service team keeps me coming 45 minutes out of my way.

Great quality service.

Great quality service. Courteous and nice staff. I would definitely recommend this dealership for anyone who is buying a new car or having their car serviced.

Improved and satisfied