Northwest Hills

Fast Service

My Traverse needed a recall on the tailgate system,I made an appointment,brought it in an it was done in about an hour.I would say my experience was just fine.

Stay local great team at Northwest Hills Chevrolet

Great service team from appointment to intake to job completion, great waiting area first class, great conversation with others.

Great place

I had my 2 year old and they were very fast and nice .

Incredibly disappointing experience!

Absolutely incredibly disappointed with this dealership! Inquired online about a 2009 Chevy Tahoe Hybrid for sale. Contacted the dealership, explained my situation (out of state buyer) and set up an appointment to come see the vehicle. They agreed to hold the vehicle until I arrived to their location, over 180 miles away. When I arrived to the facility, I find out the following: a) My salesman wasn't even there, as he left for DC b) The sales manager had no idea about the appointment c) The vehicle I drove all the way down to see/buy WASN'T EVEN AVAILABLE, as it had been sold PRIOR to my inquiry last week. So when I found out about this, needless to say I was quite unhappy. Did the sales manager offer to try and place me in another comparable vehicle? No, absolutely not. In fact, they treated me as if I didn't know what I was talking about, even though I had the confirmation from cars.com for the appointment AND the sales rep CONFIRMED with me the previous day!! I had to ask if they had any comparable units they could possibly sell me, but they weren't even interested in doing ANYTHING to actually make this situation right. Amazing that this dealership could be THAT unprofessional at EVERY layer of their organization.

retired

Four items req'd attention1. recall for software update. Difficult to evaluate ,I am confident that service was done to specs.2. bracket for front bumper trim replaced. looks good.3. message regarding service to rear axle all wheel drive taken care of.4. I have not had the opportunity to check this out( automatic control of headlights from low to high beam and vice versa).will have the need to drive at night over the Christmas weekend and will see.I have every confidence in your service people. All were very courteous ,work done and completed as I was told. Good service and good people.

Great Local Businesses

Very good work done in a timely manner! Our family deals with NWH for both or purchases and service! Feels good to have a good local businesses that yo want to deal with!

Great service

It was a great experience. They helped me alot. I would definitely go back there again.

Great deal

I found my truck online. Priced 2k lower than anything I could find locally. Drove for 6hrs and did the deal. Great truck , great deal ,great dealer.

Buying and Service

Top notch! I have never been disappointed. Ted Marola is an excellent sales person.

Dankest dealer in Connecticut

They sold me a sweet new ride for an excellent price.

Great experience!

Great experience! They did a great job of turning an unfortunate situation into a great one.

"Awesome sales team-Awesome service department"

The purchase of our 2016 Corvette Stingray makes the 6th vehicle our family has purchased in 4 years. We are all completely satisfied with our purchase. Most importantly, we keep going back because of the friendly courteous staff. They have always treated us very professionally and are very knowlegable. The service team is awesome and never let us down! We look forward to our future purchases with them!

360 degree

Great sales, finance and service departments. No complaints.

Great purchase experience. No hassle, great deal.

I purchased a 2016 Equinox. Sales rep got me a great deal on a vehicle with all the options I wanted in the price range I could afford. Low pressure, great deal.

Great Dealership

Great experience. No pressure. Salesman (Josh) was very helpful and knowledgeable.

Great customer service

Always great service and love the car wash involved with it

A new level of service

I have purchased several trucks fro NWH in the past and service has been medioce at best. Within the last 18 months they have totally flushed out the service personell with stellar results. The staff is professionally competent and eager to please. I am very critical of technical expertise and honesty, this new staff has raised the bar in both respects. I do not hesitate reccomending them to friends and family now. I hope that this level of service continues to be the new standard.SincerelyJoe M

AMAZING

The whole process and employees at the dealership were amazing. Everything during our buying process went very small and quick

great service

.Scheduled me in promptly. My adviser Laura was extremely helpful. Car finished on time and to my satisfaction.

Very Pleased =

Great communication and work. Check some work done earlier - All was fine. Did some maintenance work and the cost was covered by a previous credit - Very Please - Thank you - Steve

William R. Fairchild

Oil change went well and engine concern was addressed.

not applicable

There was no real service on my vehicle, just an adj. made to the ignition key by recall

Repair Review

Pleased with the over all outcome of the work done.

Equinox Owner

The service at Northwest Hills was Excellent as always!

Great Service

I have always had a good experience with dealing with Northwest Hills service. I would also like to have someone from Chevrolet to contact me about a manufacture defect in my Chevy Cruze.

2014 GMC Sierra bad headlights and frame rust

Hello All ,I have a 2014 GMC Sierra. The stock headlamps are borderline unsafe as confirmed by MANY, MANY complaints on this issue, check it out online. Well GMC finally came up with an upgrade and NWHC installed the fix, definitely helped allot. While my truck was being serviced (oil & filter) they noticed a leak in a rear axle seal. They took it upon themselves to notify me and replaced the seal and bearing. I was impressed with the proactive honesty and customer service. I have one other concern, the frame started to rust within months of my purchase. This is what they committed to do.They are going to remove the truck bed to access the rear frame the front frame will be done as best as possible. Then they will grind rust away and then do a multistage process that protect against future rust.When that process is successful they will go from and 8 to and 11 in customer satisfaction. I will answer anyone's inquiry about this issue.ThanksJoe

Very professional dealership

My husband and I had a very hard time with local dealers here in Massachusetts. With online efforts, my husband tracked down the Suburban we needed for our family at your dealership. He found the whole experience to be professional and pleasant, and completely worth the three-hour drive. He was so pleased with the service that he told me he would go back to buy our next car there!

Very pleased with the service we received

My husband brought my 2011 Equinox in for its oil change, and also to have them check the a/c. He also had them fix the seat belts because they were backwards. They put dye in the a/c , my husband brought the car back up a week later and we are now waiting for a new condenser, they are also working with the warranty company to have them cover it, we bought the car in February during a snow storm and wasn't really thinking to test the a/c out .

great service

Excellent service, totallySadisfied ,well taken care of

Great service and great people

Very good service. Always making sure we were satisfied with the service

Customer

This was the second service on the 2014 Sierra. There were no issues,no extra work was needed. The truck was thoroughly washed, and I was able to wait while the service was performed. The only other Service Dept. experience I encountered was a recall. Then the issue in question was checked quickly with no work required. In short --- no complaints or suggestions.

Great people and Sevice Dept.

I can only say that I have used Northwest Hills for service and auto body shop and the stand above any others I have been to before.

Pleasant and efficient service

.Routine service has been well-handled and prompt. I have recommended this dealership to others.

100,000 mile tune up!

Very helpful for my 100,000 mile tune up. Thank you!

Excellent service

My 2014 Acadia broke down on Saturday after the service department was closed for the weekend. The dealership was able to provide me with a car to use immediately. On Monday, Brian contacted me first thing in the morning about the problem. GMC provided a tow which arrived promptly. The car was trucked to Northwest Hills to be assessed and repaired. Brian kept me updated by phone through the process, and the repairs were made. I am not happy that the vehicle broke down, but the dealership and the service department could not have provided me with better service.

Awesome

Always feel well taken care of at Sullivan's Northwest Chevrolet. Patrick is fantastic! Free car wash is a great touch! Thanks again!

Great service

Great sales department very good helped me through the whole process from locating a vehicle that I wanted right down to the final sale keep up the great sales work thank you all

GMC Canyon

Very pleased with my purchase at Northwest Hills Dealerships. I would definitely recommend this dealership to my friends.

service on my truck

Very fast service Very friendly Very professional Enjoyable experience

Good service, prompt, clean facility

I came in for one problem and was happy to know that in checking things out more problems were found and they were also fixed, once I was informed. I have been satisfied with the service I have received over the past years that I have been a customer.

Beautiful cars, Great Staff

I love the staff at Northwest Hills. This is my 2nd car from Northwest and they always take care of me.

Great service and free car wash :)

I took my car in because of an Airbag Recall. My appointment was scheduled quickly - within the same week as my initial call. I was given a loaner car - paid for by GM - and this was helpful as it did not leave me at a transportation disadvantage. The customer service at Northwest Hills Chevrolet is always quality and I appreciate that. Oh yeah, and when I picked my car up it had been washed :)

Service

I called Service Dept with concern of Check Engine light, Patrick scheduled my vehicle for the next day and was able to provide substitute vehicle. Patrick kept me informed with diagnosis and expected cost of repairs and was able to have completed that day. I am very happy with Sullivans Dealership and Service Dept. Thanks so much for keeping me on the road!

Recall to fix keys.

We are always happy with you. We have bought many cars from you and are very happy with the way we get treated.

Owner

The staff was very accommodating, friendly and helpful with some questions I had.

Repair

Nice job, Thanks for the help. Have a great day

mrs.ll

I was in for an oil change and seemed like I was in and out in no time. Everyone is always very polite and helpful

Great Service and great Service Dept.

Excellent service. Always kept advised on what is being done with the car and how long it may take before it is ready. When car is ready the service person always goes thru the complete list of what was done and why (this is really important for me as I am not really savvy when it comes to my car). Again the service is great, very professional, very friendly and always ready to listen.

clean neat appearance of facility and employees.

Always courteous on phone. service is prompt to the time of appt. And you always get a free car wash.

Service review

Always honest with me and go out of their way to be accommodating

Northwest Hills

We were very happy with our survey. I was very impressed with how cleaneverything was and so surprised to see that they had washed my car!!Nice touch.PS Although I didn't see too many people, the ones I did were very nice.

excellent service.

Excellent service on my 2014 Chevy Cobolt. Service Advisor, Patrick Conniffprovided me with maintenance information going forward. Mr. Conniff answeredall my questions in a professional and sincere manner. Thank you!

Great service

Great service. Very helpful. Good communication thank you

Professional, knowledgeable, caring people.

Buying our new car at NWH dealership was a pleasant and rewarding experience. Always felt like they had our best interest in mind in finding us just the right car. Our new 2015 Malibu is just that, the best car for us. Would definitely recommend dealership. Our salesman was Dave P and he was well informed and found us just the right car and a pleasure with whom to deal.

Best service i ever got

Went in just for an oil change and got my truck back fully cleaned and car washed with fresh oil. Also had a few service questions and was very knowledgeable.

Thankyou

Came in with tire going down. Was checked, on a lift, fixed and out in 45 minutes. In last hour of day no less. I was very appreciative.

nice folks

another great service at a great family dealership

My sumery of NWHills Dealership in Ct.

I have been dealing with NWH in Torrington for several years and will continue for many more. A great dealership.

Good Service

For the most part I am satisfied with the service I receive.

Transmission and engine repair

Patrick was great, as usual. He dealt with the insurance company and got all of the work done... and more. With his friendly service and constant updating he made what could have been an awful worrying week basically stress free.

Recall repairs

Brought my vehicle in for a recall. They fixed the problem at no charge, of course. They also did an oil change and all points check which is already on a service contract.They followed that up with an air filter and 2 windshield wipers and charged me $59.00.All in all I was satisfied with the service.

graet people to deal with

new tires and replaced innigon all with no inconvenice.

Great place to buy a car!

I bought a 2014 Buick Encore from NWH. No haggling! They found the model and color I wanted and had it ready to deliver in 2 days. Their staff is very professional; they had me through the purchase process and back on the road in my new car in no time!

Great vehicle buying experience

I had a great experience with my dealer Cory Giordano. He made the process easy and was very flexible working around my schedule to get my new truck on my time. The dealership is nice, but Mr. Giordano is the reason I will be going back for my next vehicle.

Internet purchase of Infiniti QX56

Recently I purchased an used Infiniti QX56 from Sullivans Northwest Hills Dealerships via Internet and got it shipped to me in Charlotte, NC. Upon possession of the vehicle, it had some minor issues that was not expected. Once contacted, Mr Kevin Sullivan called me directly and took care of the matter promptly to my satisfaction. He was very courteous and professional. Thank you for standing behind what you sell...!

great experience

Great experience...made buying easy ..would definitely recommend to anyone needing a new/used vehicle

Amazing service!

I am so thrilled with northwest hills! They are so kind and professional. I would gladly do business with them again. Worth the 3 hours of driving I did to do business with them any day.

A wonderful buying experience.

NW Hills has an excellent & caring staff that seem to want to ensure that you get into the vehicle that you want at a price you can afford. They take the time to discuss your needs & are patient with their time to make sure that the customer ends up happy.

Excellent Customer Service

I originally saw a beautiful 2013 Malibu on the lot when pickup up my vehicle from their service dept. I was helped after hours to pickup my vehicle by Jessie. I had inquired about the Malibu briefly and was on my way. Later that week I headed up to test drive the Malibu as I was looking for a full size vehicle and once again greeted by Jessie. I ended up purchasing the Malibu and it was the most pleasant process in buying vehicles from a dealership. The entire staff at Northwest Hills makes you feel like family and it shows. The entire process from paperwork to going home was about 30-45 min and they had their act together. A++ I will be purchasing future vehicles from them as well as recommending them to everyone that is looking for a vehicle.

Customer Matters at Northwest Hills

Made two trips to Northwest Hills Cadillac with a serious engine problem in a 2011 SRX. at less than 30,000 miles. Ralph and Brian in the service department were great communicators as the problem went on ..I decided to replace the vehicle and Howard the sales manager pulled out all the stops to give me a good deal on a new SRX . Vin in sales spent all the time I needed with me to learn how to operate the electronics in my new car. Everyone involved in the process at Northwest Hills treated me with utmost courtesy and respect.. Only wish I could say the same about Cadillac and GM They respectfully did very little towards my 4th Caddy. Lucky for me Northwest Hills sells other manufactures vehicles. They really value customer loyalty.

Responsive and competitve

I was very impressed with the entire buying process at Northwest Hills. I inquired about a Jeep late on a Wednesday night and had an email from Jeff at Northwest Hills the next morning. Jeff sent me additional information on the vehicle and set up a test drive on my schedule. Jeff was knowledgeable and answered all my questions. When it came time to discuss payments, Jeff gathered all the necessary information quickly and investigated a couple different options trying to get me the best deal. They were not pushy and offered a great deal but I wanted to look at another vehicle prior to purchase. Jeff followed up with me a couple days later knowing that I had gone to see the other vehicle and was able to match the pricing of a "larger volume" dealership. My experience was definitely worth the drive!!

sucess

i saw an ad on cargurus.com clicked on site. found what i wanted,went to dealership,david the salesman was great howard the mgr was very easy to work with told them what i wanted they were very accomidating. met with daren the money guy had everything all set up. got my car was the best experience i had buying a car, there not into high pressure !!!

Great!

Nice people, no pressure atmosphere. Will purchase from them again.

Awesome Service!!!

The staff is friendly and courteous. They do a great job of making you feel like you are part of their families.

Northwest Hills GMC

I appreciated the friendly atmosphere of the dealership, and Ted was a "no-pressure" salesman...which sold me! The entire team was diligent in seeing that I had the opportunity to know my options, in securing the vehicle I wanted, and making the purchase effortless! I will definitely recommend them to friends & family....and everyone thinks my new Acadia is GREAT! Me, too!

Great Service

Contacted Jeff Cormier through Cars.com. He worked out great deal for Used Volkswagen Passat. Drove from NYC to Torrington, CT. Exactly same car as pictures shown with no surprises. Great dealership to find after dealing for a while with Dealerships in NYC. Friendly staff made buying process easy. Would highly recommend this Dealership, specially Jeff Cormier.

customer service

The shopping was easy. the transaction was easy. the product (2011 chevy silverado LT) is great so far, only 4000 miles. The customer support is outstanding. everyone has been very reachable, especially Megan Finn. The dealership has been mentioned to friends and family. I will return for future vehicle considerations.

Great Service

Ted and the rest of the guys were no pressure. Made the buying process very easy and comfortable.

Great people working the floor

I called about an 2009 jeep and talked to a salesman about it, he said he would double check and call me back. I revived a call back but it was for a 2011 that just came in, the 09 was sold. I went out to look at the 2011 jeep and brought it home that vary day.. Very satisfied with my experience!