Northtown Lexus

Best autobuying experience ever.

This was a great experience. It was simple and friendly and the price was very favorable compared to the competitors. The salesperson Brittany did an outstanding job.

Purchased a new car.

I just bought my first Lexus! From the time we walked into the dealership, we were treated with courtesy and professionalism. Tony went out of his way to get us the vehicle we wanted! We are very pleased...

Simply the best

I drive from Rochester to Buffalo to buy my cars because of the quality of the sales staff and the service, that I have not found locally. I have just purchased my fourth Lexus from Northtown and continue to urge friends to do the same. Zach Barringer is my salesperson and a pleasure to work with. He worked very hard to get me what I wanted, and a price I was happy with. Not once did I feel pressured to buy, which is the hallmark of a true professional.

New vehicle

Tony and Chuck helped me with every detail along the way. I was able to drive away with the exact vehicle I was looking for. The customer service is exceptional.

Superior

My experience at the Lexus dealership has always been of the highest quality. David DiPasquale has always helped me with every purchese and Zack Barringer also took care of me with this last purchese. They were able to get the exact car I wanted and in the time frame I requested. Everyone from the front desk to the financial office were polite, knowledgable and friendly. Having dealt with Northtown lexus on many occassions David and his sales staff know what I like and what I neeed in a vechile. They are right there to porvide me with every service,and update me with new events, cars and sales. I highly recommend Northtown Lexus.Thank you to David, Zack and staff

As a dealership goes, this is one of the best!

I cannot commend Northtowns enough for the excellent sales & service I have received. I leased my last 3 vehicles through Rick Merlino who is definitely an asset to the company.

2nd vehicle purchased at Northtown Lexus

Last week I went to Northtown Lexus to look at new vehicles. I purchased my last car there two years ago. While there, I test-drove a vehicle. Jacob was my salesman. He was extremely knowledgeable and passionate about Lexus vehicles. He went above and beyond to assist me. Not only did he take us to lunch while we thought about the vehicle but he took me to one of their sister dealerships as I was torn between a Lexus and another vehicle. He arranged for me to test drive that other vehicle. Nonetheless, I purchased the Lexus. I love the vehicle. I would highly recommend Northtown Lexus and have always had excellent service from their service department and sales people Jacob and Brittany. I highly recommend this dealership. In fact, today I received a call from Brittany asking how I liked the vehicle.

2015 - E350

Perfect choice, has everything you could ask for. Scott SanFilippo was an excellent sales person to deal with. This is the second Lexus we purchased from Northtown, and have been very happy with both vehicles. Thank you!

Frank Deveso is the best!

Frank is a straight shooter. That is everything you could ask for. Lexus is a classy vehicle and they had my model and color preference in stock. As Arnold said "I'll be back."

2015 - RX 350

First class dealership facility. Can't say a bad word about any part of the shopping experience at Northtown Lexus (3845 Sheridan Dr.). The negotiation was easy and the salesperson (Chuck) was very helpful, knowledgable, and addressed all my concerns. My new car is beautiful, and has all the options that I wanted. Great job Chuck, and all Northtown Lexus Team.

It really was a most pleasant experience

It really was a most pleasant experience, and I couldn't think of any way it could be improved upon.

Excellent service, salesperson very knowledgeable

Excellent service, salesperson very knowledgeable and courteous, would refer any family and/or friends to Northtown

Always greeted with a smile and very courteous

Always greeted with a smile and very courteous. Service is great and they always finish within the time they promise.

Everyone was lovely during my recent visit

Everyone was lovely during my recent visit, including the young lady who took my information and the young man who was the concierge. The fact that I came in with an issue with no appointment and was treated so kindly made the experience a truly pleasant one.

The service staff is great

Always a pleasure. The service staff is great and if I choose to wait the lounge is wonderful. If I choose to drop my car off the staff get me in a loaner easily. Very kind and helpful service reps. I never feel like I'm being ripped off. Instead, I feel like they are really trying to help me.

I had a wonderful experience

I had a wonderful experience and continue to be impressed with the quality of service and quickness.

Jake was great and patient with me

Jake was great and patient with me during this process and Pat and Jake was very knowledgeable about Lexus and financing part of the experience.

I always receive excellent service

I always receive excellent service at Northtown Lexus.

The service agents are always very friendly

The service agents are always very friendly, know their job very well, always ready for you visit. service management is doing very good job

Exceptional service

Exceptional service and personal were very professional thank you !

Service seemed fine

Service seemed fine. Waited almost 45 minutes to speak with a representative, I was 5 minutes early for my appointment! This wait seems excessive and unprofessional!

handled in the highest professional manner

As always every thing was handled in the highest professional manner

Very satisified with the service visit this week

Very satisified with the service visit this week. Mike Rippey and Mike Ranallo took very good care of me and my car. I appreciate it. Pat Curran

Nicole was very helpful,

Very smooth. Nicole was very helpful, detail on car very well done. Thanks.

I was in and out with ease

Was great the car was ready when I got there, I was in and out with ease.

I always have a great experience

I always have a great experience. I love Michelle Johangen she is great to work with. And Tom who makes the best coffee and omelets makes my visits extremely pleasurable. He is so nice. What a wonderful place to go for service. One of the reasons I will only drive a Lexus. Thank you. Pat Sterner

Absolutely the best ... always on time, pleasant

Absolutely the best ... always on time, pleasant, helpful ... have been for the past 20 years I have been visiting them with all my Lexuses. tom augustine md

The service staff went WAY above and beyond

The service staff went WAY above and beyond to accommodate my schedule and resolved any and all potential problems to my utmost satisfaction. Thank you so much!

It's always a great experience

It's always a great experience with the super people who work at the dealership service department.

I would like to say thank you to Mr. Russell

I would like to say thank you to Mr. Russell, who was very courteous and helpful. My salesperson, Dan Cartier, also checked with me to make sure my experience was pleasant and that my situation was being taken care of to my satisfaction. That is why I will be a repeat customer. Thanks you!

Always very professional at the Lexus facility

Always very professional at the Lexus facility. I own 3 other cars purchased at Northtown and would be more likely to use Northtown for service if I could use a loaner car, as is available with Lexus.

service department is nothing like I have ever exp

I love driving my Lexus and the service department is nothing like I have ever experienced with any other car dealership. I will buy another Lexus, partly because the way you are treated by the service department

"customer first" philosophy that Northtown Lexus

While I think that my Lexus ES300h is a great car the things that continue to bring me back to Lexus are - (1) the outstanding salespeople I have had the pleasure to deal with; (2) the outstanding service I have received for each of my vehicles; (3) the "customer first" philosophy that Northtown Lexus provides.

service team are the ABSOLUTE BEST

Greg and his entire NT Lexus service team are the ABSOLUTE BEST

Gregg does a great job as a manager

Gregg does a great job as a manager and He has a nice team he put together. Great Service , great guy!

I love Northtown Lexus service department

I love Northtown Lexus service department. They are the best. Friendly, helpful and always tell you what needs to be done.

Michele was very professional and nice as always

Very pleased with service. Michele was very professional and nice as always. We were very pleased with the wash of the car which was filthy when we arrived and beautiful when we left. Great job overall!

This is the second Lexus that I purchased. ( Both-...

This is the second Lexus that I purchased. ( Both- is250). Both vehicles were purchased through Dan. He is very professional and courteous. I am in love with my second car as much as my first. The Lexus team is outstanding in customer service and I will continue to be a future customer.

My experience at Northtown Lexus was everything I have...

My experience at Northtown Lexus was everything I have come to know and expect of the Lexus brand.The staff are very professional and knowledgeable.They will go beyond expectation to ensure customer satisfaction.The Lexus team is well focused on what is needed to deliver a superior product.It is a formula that seals customer loyalty.

Tom Mumma handled all details of purchased and Scott...

Tom Mumma handled all details of purchased and Scott Sansilfillippo handled the orientation of vehicle. I cannot say enough about Mr. Mumma, for he is a professional if there is one in your business. Scott has a bright future ahead of him and is a polite and intelligent young man.Brittany Ellison was involved in the test drive and some details and is a pleasant young lady.The buying process is a pleasure when handled personally by Tom and under his direction a smooth process without problems.Thank you, Joanne & Joe

Rick was a pleasure to do business with, very...

Rick was a pleasure to do business with, very professional and personable. This the second Lexus we have purchased at Northtown Lexus and may purchase again in the future.

I had been negotiating the price on a Lexus ES350 with...

I had been negotiating the price on a Lexus ES350 with Ryan and he indicated a certain price. I did offer a lower price. However, when I drove 2 hours to the dealership and met with his Manager, Tom, price went up more than the indicated price by Ryan.Not a good experience with a typical car-salesman attitude.

Came all the way from Ontario to buy the car, sight...

Came all the way from Ontario to buy the car, sight unseen. Scott was very helpful in trying to guide me through the paperwork to import the car into Canada, although he could only give me his side of the story as far as exporting the car was concerned. He was always available and friendly and tried to answer all my questions. He spent 2.5 hrs going over the car and it's features when we went to pick it up. The car was a year old, so there was a few "spots" on the carpet which I cleaned up myself with spot remover..the car could have been better "prepped" by the service department but otherwise was clean. Would not hesitate to do business again with them.