North Reading Subaru

4.6
Overall Rating

Customer Service: 4.6 Buying Process: 4.6 Quality Of Repair: 5.0 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.5 Overall Experience: 4.6


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Great dealership in north reading!!

4
Jude on 08/22/2016

Customer Service: 4.0 Pricing: 4.0 Overall Experience: 4.0

Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with!I bought a 2016 forester and I'm thrilled with it!! Thanks Steve!


Employee

1
Carol Ann on 07/22/2016

Overall Experience: 1.0

I dealt with a young man his name was Chris he was extremely rude to me over the phone .His language was nasty . I came in to look at vehicles will not return . There are plenty of other dealerships


Steve Bova great customer relations

5
Jim on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Bova is very honest and genuine. Super knowledgeable, very calm and collective. Easy and trusting to talk and speak with. Thus goes a long way when dealing with people in the automotive industry. Jim & Adnan--


Service Department

2.4
Peggyfitz190 on 01/22/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 2.0

I brought my 2010 Subaru Legacy for an oil change as I have always serviced it at the No. Reading Dealership in the past. The service department manager said an oil change is $59.99. The previous service manager never charged me this price. This is outrageous and I won't be bringing my car back there now that Annette Cross is not the service manager. She was a pleasure to deal with in the past five years. I won't be buying a new Subaru there either as there is a Subaru Dealer in Plaistow near where I live. I am disappointed in this dealership since we loved it for the past five years. Since when is a regular oil change $59.99? He said they did other things but my invoice showed a write up for just an oil change. The service manager said that oil went up. What a joke! Goodbye No. Reading Subaru!


Helpful, no pressure sales style

4.8
pdl7156 on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

A couple of weeks ago I worked with Dwight O'Hara on the purchase of a 2013 Subaru Legacy, and very much appreciated his no-pressure style. I feel like a got a fair deal on a good car, and the dealership was attentive in facilitating all relevant details--right down to a lumbar support I inadvertently forgot to remove from my trade-in. I would definitely buy from them again.


2011 Honda CR-V (Used Vehicle) - Excellent Value

5
Will D. on 08/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman Dwight O'Hara was great to work with. Dwight was very personable and thorough throughout the process. I was looking for a reasonably-priced Honda CR-V and I found it at North Reading Subaru. Friends and family say it looks like new!


Very smooth process

5
Dan Bertrand on 07/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.


bought my new Subaru sti

5
Elvis2015stiguy on 06/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to this dealership for a new Sti salesman Dwight O'Hara came to help me get my car very patient guy got me a good deal on my car help me with everything very easygoing guy never pressure me answer all my questions clearly explain everything about the car love his service if I were to buy another Subaru I would definetly come back to Dwight O'Hara very nice gentlemen the whole staff was really great thanks u guys for getting me my new car


Did not want to deal with problems after sale

1
UsedCarBuyer on 05/28/2015

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

DO NOT TRUST THESE PEOPLE when buying a used car. They sold me a car with problems that cropped up almost immediately after driving off the lot. That happens - but worse, when I called to discuss next steps, Dave said he would "learn more and get back to me the next day" - he never called and did not answer my messages nor the 4 messages that the dealership mechanic left for him. (The car had approx 40,000 miles and could not be driven off the dealership lot without repair - liability safety issues, the wiring harness needed to be replaced.) I traveled from Maine to buy this used car and trusted the reviews I'd read that North Reading Subaru had great customer service and integrity - ABSOLUTELY NOT. I called to discuss the problems and safety issues, but Dave did not want to deal with it. He was immediately on the defensive rather than trying to collaborate on next steps. Being as I am quite a distance away, Dave simply gave lip service - he specifically promised to call me back in the morning after he had "spoken with his service department" and the dealership mechanic (Jim) that did not want me to drive the car out of the dealership lot due to safety liability issues. The next day, Jim and I left a total of 6 messages for him with absolutely no reply. I am completely disappointed and frustrated with North Reading Subaru. Dave has simply stopped communicating and I am left with no choice but to file a complaint with the Better Business Bureau so that he will reply! I am looking into Massachusetts Consumer Affairs and Business regulations as well as the Lemon Law. North Reading Subaru did not have the integrity to work with me in figuring things out. They simply stonewalled me to avoid taking responsibility instead of collaborating to resolve the issue - whatever the correct path may have been. This will not be the only dissatisfied review that I write - I want to save others from having this experience with North Reading Subaru. AVOID THIS DEALERSHIP!! They will not take responsibility for problems and in fact, will treat you with disrespect. They have NO INTEGRITY. Dave is not interested in doing the right thing - or even finding out what the right thing might be! He has no ethics and is rude, Dave will say and do anything to avoid culpability instead of truly finding out what is going on. Side issue : car was sold to me with an open recall 11-014 Check before buying, especially from North Reading Subaru!! Even better - DON"T BUY from North Reading Subaru


2015 Subaru Impreza

5
Eda Ellis on 05/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always take my car to North Reading Subaru for service and was impressed with their quality of work and professionalism. So when the lease on my current Subaru was expiring I asked if I could return it to them instead of the place I leased it from and they said "absolutely!". Rui Coelho was a pleasure to work with. There was no pressure or uncomfortable sales pitches to deal with. Rui walked me through each step of turning in my car and leasing a brand new one. While I was with Steve Bova signing the paperwork (he was very helpful and organized), Rui took the car to be inspected and put on the new plates. He went through all of the cars features and answered all of my questions. He even set up bluetooth and downloaded the contacts from my iphone for me. Rui and North Reading Subaru exceeded my expectations! Thank you for the great service!


We found a great place to buy a Subaru!

5
Charles Kendrick on 10/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car at North Reading Subaru, with Dwight O'Hara guiding the process, was a pleasure. There was no pressure. Dwight was gracious and totally transparent. When we askedhim a question or solicited an opinion, he responded quicklyin a very straightforward manner. He made the customer'sdecision making quick and easy. We were able to complete the transaction without a hassle. The dealership's backup wasalso first rate and efficient. Charles and Suzanne Kendrick


Not people of their word

2.7
Duffy16 on 10/22/2014

Customer Service: 3.0 Buying Process: 1.0 Overall Facilities: 4.0

I purchased a 2014 Subaru from North Reading Subaru believing that they would sell my trade-in to a salvage yard. The car I was trading had irreparable hidden damage that I revealed to them in order to prevent the car from being re-sold to an unsuspecting person. I paid $750 more for the Subaru at North Reading because the salesperson and manager stated that a competitor in New Hampshire -- who was offering me a lower price for the Subaru and a higher price for the trade -- would sell the car to another person. They indicated that they wouldn't do that. However, three weeks later, using the VIN# to trace its whereabouts ,I found that North Reading did not sell the car to a salvage yard, but had instead sold the car to the auction in NH that sold it to an unsuspecting driver in Vermont. North Reading did exactly what they said that their competitor would do!


Old style car dealer.

1
AmonRaj on 10/05/2014

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

These guys were horrible. Quoted me a price online, in writing and went back on it when I got to the dealership. 5 of them chased me out to my car trying to physically get me back into the dealership. Avoid at all costs!!!


2015 Subaru Outback

5
chulbert on 10/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started the shopping process in March. Nearly 7 months later I resumed the search for a new car. I really appreciated the low pressure sales approach by Dwight. He could have pressured me during the months in between, but he didn't. His sales style is the reason I returned. He was honest about features that I didn't need and was very helpful in making the final choice. I would definitely recommend North Reading Subaru (and Dwight) to anyone.


Great Place to buy a car

5
Bob & Edie on 09/28/2014

Buying Process: 5.0 Overall Facilities: 5.0

Dealing with Dwight O'hara was a pleasant, stress free experience. He was very friendly, polite, very easy to deal with. It was the best car buying experience we even had. We Highly recommend North Reading Subaru and also saleman Dwight O'hara to any one in buying a new or used vehicle


Helpful, honest, and patient

5
Ksteer on 09/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first time buying a car on my own and Dwight patiently walked me through every step of the process. He was friendly and down to earth, giving me time to figure out what would work for me. He was not pushy at all! When I finally signed David was very helpful with helping me pick a warrenty that worked for me. Everyone here was so friendly and fun!


Car sales done right!

5
egauthe on 09/17/2014

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a new car can be a stressful, unpleasant experience. This couldn't have been more different! Nice friendly staff, no bull, pleasant experience! Dwight is awesome, everyone we worked with was! We love our new car! we already refereed others to this dealership!


Auto service satisfaction.

5
rtmrusty on 08/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my car in for service for some noise coming from the suspension. The service manager Annette Cross was hands on and took a quick ride with me to see what the problem was. She went the extra mile and made sure there were no more noises coming from the suspension when I left the dealership. Very satisfied!


Great Experience!

4.8
Charfish on 06/01/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I test drove 8 cars on a Saturday, including 3 Subaru's at a competitor's dealership. On Sunday, my husband, 2 children and I drove up to North reading Subaru to see what type if deal we could get on a Forester. Paul was extremely patient and throrough with us about the car, and took my husband and daughter for a test ride. Paul and Dave were able to locate a car in the color I wanted for a good price. My husband wanted to check out the other Subaru dealership, and we told them we would call or come back later in the day. They were extremely pleasant about us leaving and didn't try to pressure us. We went to the other Subaru dealership and the pressure and games were just too much, so we walked out. My husband gave me the go ahead to go back to North Reading. When I walked in, Paul and Dave were happy to greet me and help me purchase the car. I told them specifically we went back to them because they didn't pressure us or play games. The whole buying process with them was easy and comfortable. I never felt rushed or pressured. I was even given a loaner car while I we waited for the paperwork to process. Upon pick up, Paul was great explaining the ins and outs of the Forester and helping me set up my phone to the handsfree device and radio stations. Thank you Paul and Dave!


Great Customer Service

5
Mae on 05/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I worked with Greg and the process was made very simple. We had an excellent experience and did not feel pressured in any way. I would highly recommend this dealership to whoever is in the market for a Subaru.


North Reading Subaru is Honest

5
Tom O'Shea on 05/19/2014

Buying Process: 5.0 Overall Facilities: 5.0

I didn't go to North Reading Subaru first but I'm glad I went there. I went to another Subaru dealer not to be mentioned (Wakefield) and had a deal in place with a salesman that wouldn't call us back half of the time. We were returning a lease and only had until the end of the month to get the new car. Our salesman assured us that the car would be coming in on the boat on the 28th and we would have it by the 3rd. Which we said it would be fine. We didn't here back from the salesman and didn't get a response until the 28th. He told us that The car wouldn't be there for another week. The truck will be leaving in a couple of days, but we have a car on the lot with a few more features that you can have now. We said no and wanted our deposit back. When I went to pick up the check one of the people that worked there joked that now they wouldn't be able to go on that vacation with our money. Ha Ha. I went to North Reading Subaru and explained the situation and expected to fight for every dollar. But our salesman Rui Coelho showed me a couple of cars and they didn't have the car we were looking and wished me luck. Then another saleman looked up what they had in inventory and found one with a moon roof. I really didn't want the option but I decided to look. It had everything else and they basically matched the price of the other dealer. They were honest with me. That goes a long way in my book. They not very close to me but I plan on going there for my services too. I wish I had gone there first. I would recommend going the this dealership before you try another so you have something great to compare to the other dealers.


Best car buying exerience ever

4.7
BillR on 05/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My recent experience of buying a new car from No. Reading Subaru was overall very positive. If you are planning to buy a Subaru definitely visit this dealership and ask to speak with Jonathan Walker. He sold me my Forester, and I highly recommend him.


North Reading Subaru is awesome!!

5
Steve on 05/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a 2014 Outback from North Reading Subaru and the entire process was fantastic. Rui, Dan and Paul made the whole thing quick and easy. I would definitely recommend them to anyone that was looking to buy a new car. Don't wast your time at any other dealer. Just head straight here and you will be well taken care of.


Recommend North Reading Subaru

5
JennaM on 05/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased my second Subaru here. I chose this dealership because I am very happy with how I have been treated by the sales and service staff--they are friendly, professional and efficient.


North Reading Subaru is the BEST!

5
Lisa on 05/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a 2014 Crosstrek. The whole experience was excellent! No pressure to buy anything. All my questions were answered. Paul, Dan, and Steve were amazing. Not only did I get a great deal on my trade-in, my payments were lowered by almost $100/month! The whole team works hard to make sure you get the vehicle you're looking for and at the best price. I love my Crosstrek and I would recommend North Reading Subaru to anyone!


If we only knew it was that easy...

5
binky1979 on 04/09/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, it was a very positive experience. We had gone to another Subaru dealer (Wakefield) and they gave us a ridiculously low offer for our trade-in and said they use a different valuation system. As we all know with the internet we have the same access to the information. When I questioned them which website it was, I was able to look and see it had the same value as the others that I brought in with me. Extremely unprofessional and why many people dislike the experience of buying a car when they blatantly lie.Our experience with North Reading was the complete opposite. Shawn was friendly and easy to deal with. He explained everything about the Crosstrek and was able to answer all of our questions. The price of the car was very fair and the only negotiation was the trade-in. Steve Bova in the finance department was also a pleasure to deal with! I love my Subaru Crosstrek!We would recommend North Reading to anyone in the market for a Subaru.


review

5
Carl Oliveri on 03/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2011 Infinity G25 and the sales rep Rui and sales manager and Finance manager were great and above all there was no pressure and just a great experience . I highly recommend the dealership and the crew . Carl


i was very pleased with my experience with North reading...

5
CharlesBrousseau on 02/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i was very pleased with my experience with North reading Subaru. Dwight was very informative and explained in great detail the answers to any questions I had. The process was a little long however it was well worth it. Overall I would recommend the North reading Subaru dealership to anyone I know interested in buying a car.


Finally got my new Subaru just last night it was nice and...

4
Donnalouise on 01/30/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Finally got my new Subaru just last night it was nice and clean and full of gas. Thank you both Dwight Dan for making sure all the extras I wanted added to my new car was taken care of. Thanks again, Donna of Tewksbury


Once my research on leasing a car was complete, my next...

5
christie1 on 01/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Once my research on leasing a car was complete, my next step was to choose a dealership. Reviewing different websites my decision was Melkonian's North Reading Subaru. The experience from entering the showroom on a sunday afternoon to purchase/lease was completed on Wednesday. Greg Sarmanian greeted me with a smile and handshake on Sunday and assisted with a test drive of an Impreza 2014. Wih a complete overview of the impreza from the exterior to interior of the car, Greg's knowledge was greatly appreciated.My overall experience with Mr. Sarmanian and the Melkonian dealership was excellent and I would recommend this dealership because of thehonesty and excellent representation to the customer. You have a loyal customer for any future purchases. Warmest Regards, Theresa Christie. Friday January 24, 2014 1 week after purchasing an excellent car.


Back in October , my husband and I started researching a...

4.6
redhot127 on 01/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Back in October , my husband and I started researching a replacement vehicle for my 2001 Honda CRV. My CRV was very good to me and getting up in age. I seriously considered getting another Honda but at the urging of my husband, I went into North Reading Subaru. It had been many years since I bought a car and quite honestly I wasn't looking forward the pressure of buying a new one.I had no intention of purchasing a car on that October morning. Then we met Dwight O'Hara, Dwight gave us the space to check out the inventory on sight. Very surprisingly, he did not pressure us towards any one particular make or model. He was readily available to answer any and all questions about the vehicle we had in mind and all financing options.I love, love, love my Subaru!! Thanks Dwight


I walked in off the street after doing my Subaru homework...

4.8
alchasse on 01/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I walked in off the street after doing my Subaru homework on line, I was in an investigative state of mind. After meeting Subaru Salesrep, Dwight O'Hara, and his excellent approach to get me an immediate test drive in the car of my investigation ,I was impressed by the excellent service to a walk in person. Dwight quickly set up an evaluation of my 2005 Subaru Outback which I intended to have in trade for the 2014 Outback. We talked how I was just evaluating and would return at a later date with my wife to test drive again. He left to confer with his Boss Dan H. He said he could make me an offer with my trade on this day and sure enough the, 2014 Subaru Outback, I had investigated on line was now under an agreement with my deposit. My wife test drove the car. Financial service was provided by Steve Bavota. I drove my new car home in three days time as Dwight expedited the registration and the car prep to get my satisfaction. My overall experience was excellent and one of the best feelings in buying a car from a dealership in my life. I strongly would recommend the North Reading Dealership to anyone buying a Subaru.


We were pleased with our salesman Dwight we went to...

4.8
cannon21 on 01/11/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were pleased with our salesman Dwight we went to several dealerships and explained we were just looking.There was no pressure ,Dwight told us when we are ready come back we did not received any follow up phone calls and we appreciated that.


After being unable to purchase a Subaru in PA over the...

4.8
roora23 on 01/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

After being unable to purchase a Subaru in PA over the Christmas holiday due to not having changed my license to my current state/address, I found North Reading Subaru as the dealer closest to work. They had good reviews online and I was able to get a locked in price off MSRP through TrueCar.Dwight did a great job getting me the car that I wanted, in the color I wanted, and I was able to drive away in my new car within days of first popping in to visit.The only reason I gave one star off on price was because it wasn't made clear to me that I couldn't get the reduced APR on a car loan if I didn't use a shorter term loan. It wouldn't have changed my choice, but it would have been nice to have it pointed out at the time of writing out the loan application.All in all, a fantastic experience!


In looking for our Subaru, we had a very helpful employee...

4.2
RAPInman on 12/31/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

In looking for our Subaru, we had a very helpful employee called Dwight. He knew that we had looked at other dealers and could compare the cars we looked at. He was not one of those salesmen who push you to buy a car that day. We liked that. He knew what he was talking about and knew what we wanted in a car. When we were buying it he tried to get us the lowest price possible and the greatest deal possible. He wanted us to have a car we could enjoy, at a price we could afford. We are really enjoying our Subaru. Dwight also was a nice person and enjoyable and easy to talk to. The North Reading Subaru Dealership also had a small snack bar (free of charge). There they served ice cream, which was very good. They also had candies and crackers, coffee, water, and more. Overall, it was a good experience at the North Reading Subaru and I would highly recommend Dwight as your salesperson. We are very happy with our Subaru and would recommend this dealership. :D


I must write to tell you about my pleasant experience...

5
ekabadian on 12/26/2013

Customer Service: 5.0

I must write to tell you about my pleasant experience with North Reading Subaru. My wife and I knew exactly what we wanted to buy as this was our 3rd Subaru. Rui Coelho, our sales consultant, sensed that we knew what we were talking about and didn't waste our time with a rehearsed sales pitch. He took us out to the lot and showed us the car we were considering. In addition to the best price we were offered, we appreciated that no sales pitch was made to buy any extras when signing the paper work for the new car. We have never been to this dealer before and needed our GPS to find them. :) Rest assure if we buy another Subaru will we will call them first.


I was looking to purchase a new car, and found the...

5
richdouglas on 12/23/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking to purchase a new car, and found the salesperson was very familiar with the specific options on each car in inventory, which saved me an immense amount of time and narrowed down my search quickly. When I decided to look for a used car, the salesperson offered the same level of expertise, while treating my needs just the same as when I was going to buy new. There was never any pressure to buy, and ample time given to come to the right decision for me and my family, who were welcomed and comfortable in the showroom while we came to a decision. Could not be happier with my purchase experience at this dealership!


Dealer worked with me to set my new car up exactly how I...

5
jallard172 on 12/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealer worked with me to set my new car up exactly how I wanted it. Everything worked out well and I love the car. Dwight was great about being upfront about everything, so I did not feel like i was wheeled and dealed. Overall one of my best dealership experiences. Things went so well that i brought my girlfriend shortly after and she got a great deal on a new subaru as well.


Service department charges 67% markup on MSRP pricing of...

2
saccomass on 12/06/2013

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Service department charges 67% markup on MSRP pricing of parts. When I asked about discrepancy between the price on the Subaru Genuine Parts website and my invoice I was told that they need to make money on parts. I contacted other Subaru dealerships in the area they do not mark up from MSRP.


Dealer Stepped up to the plate, for us and found the...

5
imprez on 11/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealer Stepped up to the plate, for us and found the vehicle we were looking for with all the options we wanted. Transferred the vehicle to N. Reading at no cost to us. The sales dept, along with the finance dept, could not have been nicer. Extended warranty was explained to us in detail, and recommendations were made, to benefit the buyer, not the seller. 1st class dealer.


I would NEVER recommend this dealership. Our sales person...

1
Zzerbe on 10/01/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I would NEVER recommend this dealership. Our sales person was nice but the rest of the process was absolutely terrible. Steve Bova in specifics was absolutely arrogant and disrespectful. We ended up driving the extra 40 mins to Ocean Subaru up in NH and they were able to match our deal & give us $1000 credit to make up for the terrible experience we had at North Reading! This was done all over the phone. When we picked up the vehicle it was all ready. The paperwork process took less than an hour and we had the keys to the new outback. Not to mention it came with a FREE car starter! Ocean Subaru is the best and showed us how awesome a car buying experience should be. I would never recommend North Reading after the 2 weeks of paper work hell they put us through and would go out of my way to tell people to avoid them. It's worth just taking the extra drive up to Ocean Subaru and deal with a staff that is diverse and down to earth!


I should have done this a few weeks ago, but I just...

4.6
katie08f on 09/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I should have done this a few weeks ago, but I just wanted to acknowledge North Reading Subaru, in particular Dwight O'Hara, for the great service they provided me in the purchase of my 2014 Subaru Forester. As a young person (on a tight budget), the purchase of my first brand new car was a bit nerve wracking, but Dwight made the decision to purchase a Subaru easy. He tracked down the exact model and color Forester that I was interested in, and bent over backwards to negotiate a deal that made this car affordable for me. Once I purchased the car, Dwight took care of the rest (Greg in financing was also very nice!) and got me in my car in less than a week. I couldn't be happier with my new Forester and it's all thanks to Dwight. If you're interested in getting into a Subaru - he's your guy!


I went into North Reading Subaru having done my homework....

5
DallasRuby on 08/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into North Reading Subaru having done my homework. I was determined to get the vehicle I wanted, equipped as I wanted, and at a good price --whether it was at this dealership or somewhere else. Dwight O'Hara really listed to me saying this and worked with me on that basis.While I test drove a similar vehicle from the lot, Dwight located an Outback that had exactly the equipment I wanted and nothing extra that I didn't. We arrived at a good price that checked out against the research I had done. I was pleased that there was not a lot of drama in this negotiation.My car arrived within 48 hours. The sale was completed smoothly and I drove away satisfied.


I'm normally someone who is pretty distrusting of...

5
AllenOliver on 08/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm normally someone who is pretty distrusting of dealerships but North Reading Subaru really surprised me. Right off the bat, Dwight and Jason made me feel comfortable and treated me like a real person instead of just a potential sale. Dwight listened to what I wanted and made it happen instead of pushing an in-stock car on me. I came away with the EXACT WRX I wanted with the color and options that I choose. The lack of pressure really made the whole experience a great one. Dwight really new the car and was more than happy to answer the myriad of questions I put forward with not only perfect patience but an unwavering pleasant attitude the entire time. Negotiations went smoothly and I came away with a price I was very happy with in the end. Even the extended warranty information was presenting in a very clear-cut "no pressure" manner by Steve who also took all of my questions in stride while clearly explaining various options. From Jason who first contacted me after I filled out a form on the website, to Dwight in Sales, and finally Steve everyone was up-front about every little detail and quite pleasant the whole time. When it came to paperwork, my bank and insurance company are awesome when it comes to protecting their customers. Unfortunately, this means they can be a PITA for 3rd parties (like a dealership) to deal with. Despite this, Dwight really went the extra mile co-coordinating it all and making it come together as smoothly and pleasantly as possible. When I was introduced to the service department, I saw something I don't think I've ever seen in a dealer service department before. People were genuinely happy! Smiling and laughing together while obviously very busy and getting things done. It was quite a contrast to the usual "I hate being here" demeanor I've seen in service departments at various dealerships in the past.Basically what it comes down to is this. North Reading Subaru clearly cares about Customer Service and keeping the customer happy instead of just landing quick sales. I always felt this was how dealerships should operate as it would promote repeat business and more revenue in the long run but most just don't seem to get that. As a result, I plan on taking my beloved new WRX here for all of it's service despite normally completely servicing my past vehicles myself. North Reading Subaru, keep this up and you'll definitely have my business going forward!


I really enjoyed working with Fred and Shawn. They spent...

5
normgi on 08/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really enjoyed working with Fred and Shawn. They spent as much time as required -- without the high pressure that I often expect (and dislike). I was most impressed by not having to deal with aggressive "suggestions" or extended warranties or the like. And the car (a Suburu Imprezza) rides great. I would certainly recommend this dealership to anyone who asks.


Had a great experience here. Can't say enough about...

4.8
rolla99 on 08/13/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Had a great experience here. Can't say enough about Dwight; he was a great sales guy, down to earth, low-key, no bs, but very friendly and helpful. He was able to locate the car I wanted, have it in on time, and have all the paperwork and inspection ready when I came to pick it up. I'm not great at haggling, so I have no idea whether I could have gotten a little better price or not. But their prices were definitely competitive, and compared to the experience I had at another subaru dealership in the area a little south of these guys, it was night and day. Handled my trade-in great as well. Will def be going back there for service for my new Crosstrek.


Very easy experience buying a car from Dwight. A pleasant...

4.4
mmoneil on 08/09/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Very easy experience buying a car from Dwight. A pleasant surprise. I was in and out in very little time with a new car in tow.


I had a great experience with North Reading Subaru. I...

5
cpfjme014 on 08/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience with North Reading Subaru. I had shopped around at other dealers for the 2013 Subaru impreza and North Reading subaru helped me to get the right price and made me feel like a valued customer, rather than just another car driving off the lot. I felt like i didn't have to fight or stick up for myself to get the right price for an excellent car.


Second car bought here in the last few years. I recommend...

5
memorylayne on 07/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Second car bought here in the last few years. I recommend to everyone. Easy process, with little pressure and worked with us. Made it happen.


Dave Melkonian worked with me to insure that I selected...

5
Alfred2013 on 07/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave Melkonian worked with me to insure that I selected the new Subaru that met my needs; including but not limited to a Subaru Legacy that met my requirements for interior color, exterior color, and desired features. He worked hard to get me a purchase price very close what I was expecting. When I picked up the car, David spent one hour going into great detail regarding the features of the Subaru Legacy. He answered all my questions no matter now simplistic or complicated they may have been. North Reading Subaru is 100% customer service oriented by insuring that the new car was cleaned, waxed, and I did not leave the dealership without a new MA State inspection sticker. My wife and I have purchased new vehicles several years ago where another dealership refused to make the effort to have the car inspected and rather put that onus on me. With time management critical, it is worth the wait to have the automobile inspected prior to leaving the dealership. We (my wife, my daughter, and I) have purchased three new Subaru Legacy automobiles from North Reading Subaru in the past year. I highly recommend North Reading Subaru and Dave Melkonian as the sales person.


Dwight O'Hara was the initial sales person I spoke to...

5
dmb4001 on 07/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dwight O'Hara was the initial sales person I spoke to and dealt with when it came to buying my new Subaru Legacy Limited. He is very knowledgeable and patient. I made several visits to North Reading Subaru, before my final decision to purchase. Unfortunately, I had to wait for the 2014 models to come out. This is when my husband stepped in and conversed with Dan Hubbard Dan was very helpful and patient The financing person (Stephen Bova) was very thorough and detailed. Overall, the buying experience was a good experience, stress free, and I would recommend the dealership to my family/friends.


We worked with Dwight and were very happy with our...

5
mdonais on 07/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Dwight and were very happy with our experience. We appreciated Dwight's low pressure, honest sales tactics. He let the car sell itself, and he was able to quickly determine the car that was the best fit for our lifestyle & price range. We felt like Dwight really bent over backwards for us, not only for keeping us within our budget (when we wanted a limited package & sunroof) but also coming in on his day off, Father's day no less, when we felt like we were ready to pull the trigger and purchase the car. He was ready for us whenever we came into the showroom, but never pushed us or made us feel uncomfortable in any way. It was a breath of fresh air from a car dealership.


Greg and dave were great. Greg went over all the options...

5
amneeb on 06/25/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg and dave were great. Greg went over all the options and gave his honest opinion. He worked with me via email and text for a few days since I couldn't be on the phone at work. They even had a really nice kid that worked there drive the car up to where I live. They were all very accommodating and friendly. They didn't just try to sell the most expensive car. Awesome team and I would recommend them to anyone


My experience in purchasing a Subaru here at North...

5
contessachloe on 06/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience in purchasing a Subaru here at North Reading was a breath of fresh air!; non pressured, friendly, accommodating, virtually painless and anxiety free and I absolutely love driving my new Subaru Outback! This North Reading Subaru dealership came highly recommended by my Pastor Fr. Mario of St Patrick's Parish in Stoneham (see his Subaru review 3/1/12) after he bought his Subaru so I knew for sure I would be in good hands all the way around. True to form, I give high marks and praise to Paul Staffier who took excellent care of me with his infinite patience and tolerance of my 2 days of deciding on the right features, the right price, the custom order of options, test driving 3 cars both Outback and Forester all over creation late into the evening and he provided all the comparative pricing with all of the variations I wanted so I could then 'sleep on it'. Paul knows his 'stuff' inside and out, gives you all the details for as long as you need him there and treats you like you are his one and only customer of the day. Paul is dedicated to his work and makes sure you have no regrets; he puts in long hours and even came in on his day off to accommodate my needs. He was ready to provide a loaner car for me if needed for a couple of days over the weekend while a small service part needed to be replaced but the service was so quick and efficient I was happily surprised to find my car ready to role off the lot from the showroom without any delay on day one of the pickup. So thank you Paul for making me believe again that car salesmen can be honest, caring and genuine!! A special thank you also to Steve in Financing for his efficiency and quelling my anxieties while helping me to decide to get a good car loan as I had just been laid off and needed a new car for starting school in the fall. And thank you to David, dealership manager, for making sure I had a memorable experience and was happy with all the aspects of the purchase. All of this positive and upbeat energy and professionalism still happened despite a sad occurrence for the staff at this dealership. My heartfelt sympathies go out to the crew and his personal family for the untimely young loss of Alan Melkonian, beloved owner of this Subaru dealership who sadly but quietly passed away the the week I was there and whose funeral was held at our church. Though I had not met him, I heard he was also well loved in Stoneham and was a great philanthropist for the town, the Stoneham Theatre, the Stoneham Zoo and St. Patrick's. May he rest in peace. Unknowingly and thanks to him, I feel I've inherited his 'family' who will back me up with years of great car.service to come. So for anyone considering a Subaru and wanting peace of mind with a hassle-free, professional and caring staff who love what they do and are good at it, drive straight down to Melkonian's North Reading Subaru. It's an experience worth remembering. Thanks again Paul!Cheryl NahasStoneham, MA


Second time purchasing a subaru from North Reading. Very...

4.8
patnaude6 on 06/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Second time purchasing a subaru from North Reading. Very happy with service, friendliness and professionalism. The team was prompt and efficient with the sale, financing and preparation of plates and registry. A pleasure to do business with and they follow up on their word with excellent service as well. ty


Car Wanted an imprezza sport with Kicker audio upgrade...

1.3
Robertcolombo on 05/31/2013

Customer Service: 1.0 Pricing: 2.0 Overall Experience: 1.0

CarWanted an imprezza sport with Kicker audio upgrade pkg(699. Retail ) Had a quote from Manchesteroff of consumer reports. It listed the pkg with included components 10" sub woofer, prem speaker upgrade and tweeter kit. The new salesman discussed the woofer location with my wife and I.We settled on a price equal to the quote I brought with me. I gave up $80 in paperwork costs and lifetime oil changes to do local business. Went to pick up the car on a thur.- NO WOOFER. Salesman said take the car and see how it sounds. We gave you exactly what was on the agreement. He had written speaker upgrade which I assumed included the woofer. Came back the next am as I woke early thinking about it. He said the mgr was off till mon and he'd talk to him and call me. No Call, I had to go back in the afternoon and the sales man Dwight said the mgr had to look into the costs and that I got $699 of retail product. The tweeter kit and speakers retail for $474. He was off on tue. and would call me on wed. No Call again!! Drove to the dealer again and went to the mgr. He said they never heard of the Kicker audio pkg and had not put a woofer in a car all year. I showed him the quote from Manchester which even listed the components. He said his cost for the sub woofer was $620 and was willing to split the cost. I refused and insisted they make good. He would call me on thur. No Call again. Drove back after work. He apologized for not calling. Still no decision now a week later. I wanted to speak with the GM directly but was not allowed. He had enough info. Called today and left a message that I got what I signed for and had taken delivery of the vehicle. Awful customer service- manager included. New salesman did not know his product. Bait and switch ??? Will never go back there for anything. I gave them a chance to correct this before I posted this review.


I really enjoyed working with Fred. He made the process...

4.8
axelrodhahn on 05/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I really enjoyed working with Fred. He made the process of buying a car pretty seamless. The only issue we ran into was that the service group ran about 5 hours later than expected with installing leather seats (after having several days to have done so). Afterward, he walked through everything with me and generally made a point of making the exchange a painless one. I'd recommend these guys if you're looking to buy a new Subaru.


This dealership is honest, straight forward & more...

5
PiscesGal319 on 05/23/2013

Friendliness: 5.0 Overall Experience: 5.0

This dealership is honest, straight forward & more than enough accommandating. Paul & Steve explained thoroughly all that u needed 2 know about the Crosstrek, Warranty & Maintenance of the vehicle. Thank You will be back


We had a great experience in North Reading. We were...

5
marykay1030 on 04/25/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience in North Reading. We were selling our Imprezza and went to another dealership before we went to North Reading. The other dealership was curt and treated us like an inconvenience rather than a customer. Dwight was great and made us feel a whole lot better. We also got a much better quote on our car too. Worth the trip for us even though the other dealership was closer. I highly recommend this place and will encourage my friends to check it out.


Had a great experience buying our new Subaru Forester...

5
kenwhite1 on 04/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience buying our new Subaru Forester from North Reading Subaru. Fred was great - outstanding customer service. We found the whole process, from our test drive, through negotiation and finally financing the vehicle was very low key. I would definitely recommend North Reading Subaru to my friends and family.


Everything about this dealership is excellent. The...

5
Anne Einstein on 04/02/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything about this dealership is excellent. The service dept. is outstanding; friendly and efficient. I have been happy with them and am buying my second Subaru through them.


My new Outback purchase at NR Subaru was overall a...

4.2
edchristian on 03/30/2013

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My new Outback purchase at NR Subaru was overall a pleasant experience in relation to purchases from other auto dealers in my past which had made me distinctly dislike the the thought of ever walking into a dealership again. The employees were friendly, accommodating and efficient with me throughout the transaction. I had the complication of a trade, but they quickly assessed that for me and came back with bottom line numbers. The subsequent negotiation was straightforward, and I felt the deal we arrived at was reasonably fair to all. Fred Hildago, who worked with me most directly was knowledgeable about the product, and did a great job taking care of my needs around an extended test drive, and then coordinating my purchase and pick up of the vehicle. The other employees that I interacted with also contributed to a positive experience. No one put on the salesman show with the associated haggling and pressure for extras, which again was a pleasant change from past experiences. During the time I spent in the dealership, I got a more general feeling from observing others that the atmosphere was one of mutual respect where the employees tried to address customers' questions and needs without trying to push them into decisions. For all of these reasons I would not recommend North Reading Subaru if you are looking to play a 'Lets Make a Deal' reality show with a car dealership, but I would recommend them if you desire a direct, unpressured evaluation of whether to buy a Subaru


North reading gave us the lowest quote over an email...

5
JenFu2013 on 03/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

North reading gave us the lowest quote over an email inquiry. $500 less than average. When we went there, they honored the email quote. The trade-in negotiation is quick and smooth. I could feel that Dan, our sales person tried very hard to meet our expectation. They have the model we like in stock so we just dropped off our old car there and drove back the new car. I don't feel pushed or tricked during the whole process. I would highly recommend this dealership to people who are looking for 2014 forester car.


Was looking to trade my Acura for a Subaru Outback. I...

5
Pontifex on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was looking to trade my Acura for a Subaru Outback. I visited three other Subaru dealerships surrounding Stoneham and only North Reading Subaru kept to their word. Honesty is a big factor ! Further, every staff member I met and dealt with we're professional and caring. I have now recommended three parishioners so far to North Reading Subaru. From the time I first looked at the Outback, to the quote given to me, to their keeping their word, the experience has been superb ! Paul and Dave helped me immensely and I highly recommend North Reading Subaru over any Subaru dealership in the greater Boston Area.Fr. Mario OrrigoPastorSt. Patrick ParishStoneham, MA


Like many others on this site I had a great experience...

5
rlynch84 on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Like many others on this site I had a great experience with North Reading Subaru and Dave Melkonian, the whole staff actually. I was car shopping for a long time before coming to NR Subaru and had some really bad experiences at other dealerships. Dave was very friendly, knowledgeable and best of all he was not pushy in the least. Everything felt right and I decided to end my long search for the perfect car at the perfect dealership and they have done a great job taking care of me since. I almost forgot to mention Steve, the finance guy, he was great - very knowledgeable and walked me through every step with no pressure at all.


This was the easiest, most pleasant auto purchase...

5
bburger on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the easiest, most pleasant auto purchase I've ever made. Dave Melkonian and everyone I worked with at the dealership was professional and responsive. Communication was excellent and I couldn't be happier with the car and the price I paid.


I generally hate going to the dealership, but my wife and...

5
Msidmore on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I generally hate going to the dealership, but my wife and I were ready to buy a new car. Dan and Fred were awesome. This was the easiest and most honest car buying experience I have ever had. Got a new Outback at a great price, and got it all done on the same day! Highly Recommend.


This was the best experience I could have while searching...

5
cece301 on 02/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best experience I could have while searching for a car. I had tried going to other dealers and they were rude and they didn't want to sell me a car that was best for me. It was just another deal them. Everyone at North Reading Subaru really helped me feel at home. It was welcoming, and no one was shoving a car down my throat. They understood that until I found the car I wanted I was just researching and looking for the best buy. I would go back there in a heart beat to purchase a new car. Shawn was very nice and helpful and answer every question to the fullest!! I will send everyone I know there!!And I LOVE the Legacy that I purchased!! Got it for a great deal, and plan on having this car for a very long time!!!Carley Engle


This is a great dealer. The sales staff is very friendly...

5
cquinlan01 on 02/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a great dealer. The sales staff is very friendly and helpful. I shopped around for a new car for a while. I'm young and I just purcased my first new car. Other dealerships didn't take me serious, one even told me to go walk around the lot by myslef and look at cars even though I had asked them about a specific vehicle already. But North Reading Subaru was where I found my answer. The sales employee(Shawn Melanson) that helped me was sure to answer all my questions about any of the cars on the lot. He then showed me the options available and I told him exactly what I wanted. They didn't have one on the lot but they were quick to order me one from another dealer. If they don't have it they will get it. After I made my final choice it was time to talk money. I shopped around and this was the best deal I found. The finance guy Steve was a huge help and explained everything in detail to me and answered every question I tossed his way. I had a lot of questions because this was my first time financing a car. They treated me like family, not just another customer. I then was taken and introduced to the people in the service department who were quick to congratulate me on my new purchase. They also have a large amount of snacks(including ice cream!) and drinks to munch on while you descide what car you desire. From the big things like a new car to the little things like ice cream North Reading Subaru has it covered. I recommend this dealership to anyone especially first time buyers. If I could rate this all 10s I would.


Can't say enough about North Reading Subaru. I...

5
eborsari on 02/06/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Can't say enough about North Reading Subaru. I bought a new Subaru Outback and had a very pleasant experience. Dan Magauro, the salesman was fabulous and and everyone I dealt with were great as well. Very relaxing experience and would not hesitate to recommend them.Kudos to everyone for a nice dealership.Elvira Borsari


Found everyone there to be very helpful, not pushy or in...

4.8
R Hackley on 02/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Found everyone there to be very helpful, not pushy or in your face. We told Paul what we were looking for and he explained what each car had to offer, Handed us the keys and sent us off to test drive. We thought the whole experience was very easy, no pressure.


I had a great experience at North Reading Subaru....

5
kathymat on 02/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at North Reading Subaru. Everyone was friendly and very helpful. When I bought my car, Fred made sure that I knew all the ins and outs of my car.


Paul Staffier was STELLAR! He was exceptionally...

5
susanprice on 02/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paul Staffier was STELLAR! He was exceptionally knowledgeable about the products sold at your dealership. Paul knows the cars, the engines, the components of the car, and for that matter, every single aspect of Subaru cars in general PHENOMENALLY WELL! Paul approached us as valued customers and was not in any way pushy and unconditionally gave us his 100% attention whether we were going to purchase a car or not. We were especially appreciative that Paul gave us space to reflect upon what we saw and heard, and it was we who called him back the following day for further inquiries.We were so grateful that Paul drove to our home so that I could test the vehicle in my driveway and very, very busy street. Paul IS the epitome of what every car dealer should be like. He spent more than ample amount of time discussing each and every feature of my new car. If he gave me a quiz, I would have passed as he went over every single component of my car!! (I can now tell you about the bright red / yellow caps on the various parts of the engine!!!)I would highly recommend N. Reading Subaru to my family and friends, and would highly recommend Paul as well!! Thank you, N. Reading Subaru!!!


It seems to me that anyone at Melkonian subaru would have...

5
A.Roger Clark on 02/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It seems to me that anyone at Melkonian subaru would have been easy to deal with,but my wife and I were fortunate to have dealt with Paul Staffier.He was knowledgable about the Subaru we wanted and after negotiating the price which was painless he took extra time too explain all the details of the new vehicle.I didnt think it was necessary but it was and I,m glad he did. Time will tell but I am more than confident that this dealership will stand behind there products.A.Roger Clark and Jean M. Clark


Fred Hidalgo was very knowledgeable about the Subaru...

4.8
Joe Marino on 01/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Fred Hidalgo was very knowledgeable about the Subaru outback and all its workings,he was also very polite and courteous.Dan Hubbard did not waste my time, he was straight to the point. Overall, a very positive buying experience.


North Reading Subaru is great!!! It is a beautiful...

5
Laura Schultz on 01/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

North Reading Subaru is great!!! It is a beautiful dealership with a very friendly staff. The "Cafe" has great treats you can help yourself to while you wait. Dave Melkonian was my salesman and was awesome. He understood that this was a serious decision I was making between a Subaru and a Toyota. He was there to answer all my questions and I had many. I am happy to say that Subaru won out in the end. Dave was very patient with me and price negotiations were very pleasant. In the end, I got the exact car that I wanted at the price I could afford. Overall, my car buying experience was wonderful and I thank Dave and North Reading Subaru.


I dealt with 3 different Subaru dealers during my car...

5
jpik on 01/14/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dealt with 3 different Subaru dealers during my car search. I definitely was most comfortable with the staff and atmosphere at North Reading Subaru. I started my search back in August and decided it wasn't the right time for me to buy. My experience however with Dave Melkonian was exceptional so I knew that I would consider returning when the time was right for my purchase. I went in prepared to visit many of the various dealers I had looked into in order to get a deal that worked for me, and I had no-haggle quotes from multiple sources as well. I was greeted by Fred Hidalgo, and I was not sure that I wanted to deal with anyone but Dave, but he was tied up with another customer. So, I went through what I wanted with Fred. He didn't oversell me or tell me all sorts of information that I had already researched and familiarized myself with. He was friendly, courteous, respectful and professional, and we came to a deal that was very fair, very quickly. He went the extra mile to assure me when I had some concerns as well. And when things didn't go quite as planned on the timing of delivery he also recovered very well and again went the extra mile to make sure I was happy with the outcome. I was very happy with the experience overall and would recommend the dealership to others.


AWESOME experience, from the moment I walked in,,to the...

5
Marcia Torci on 01/13/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

AWESOME experience, from the moment I walked in,,to the moment I left, Nothing but outstanding friendliness, courtesy, professionalism. Thought I would spend day going to 3 dealerships for price comparison,but got best deal right here...I highly recommend this dealership to everyone, this is my 9th SUBARU...it won't be my last.....It was my 1st time buying at North Reading and it certainly won't be my last...Again, Fred, David, Stephen and Jason.....a 1st class team and I thank you all for my BEAUTIFUL car !!!!!!!!!!!! MARCIA T. :-D


We had a very good experience with this dealership. We...

4.8
Jane Soloway on 01/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a very good experience with this dealership. We knew what we wanted to do - no sales pressure which we liked. Mark Melkonian was professional in all areas - he knew what he was talking about, gave us all the information we wanted and was easy to deal with.


Everyone I worked with at the dealership was an absolute,...

5
Elaine Tucker on 01/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone I worked with at the dealership was an absolute, unequivocal, unsurpassed credit to the Subaru Company. North Reading Subaru has an excellent team, and I give them the highest rating possible. I will recommend the dealership to anyone interested in purchasing a fantastic car. My salesman Dan Mogauro and the Sales Manager Dan Hubbard were the epitome of my defintion of gentlemen and true salesmen. They were extremely patient, kind, helpful, respectful, and wonderful to me. I couldn't have asked for a better group of professionals, including Bus. Mgr. Steve Bova. I know I went to the right dealership, since they made my experience incredibly enjoyable and praiseworthy. I went back the next day after my purchase to pick up my all-weather mats from the Parts Dept. and was treated very well by the gentleman who even placed them in the car for me. My overall impression of the dealership, my salesman Dan Mogauro, and his manager Mr. Hubbard was beyond excellent. What more could I have asked for?


i recently purchased a used car from this dealership and...

5
hoopdog on 09/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i recently purchased a used car from this dealership and i couldnt have been more pleased with the way i was treated. both Dan and Greg were very easy to work with and did everything they could to make my purchase a very good experience ! i would recommend this dealership and these individuals if you are looking to make a purchase of a vehicle. thanks again Dan and Greg !


As owners of a 2003 WRX 5-door wagon who wanted to buy a...

1.7
badsales on 06/25/2012

Customer Service: 2.0 Friendliness: 2.0 Overall Experience: 1.0

As owners of a 2003 WRX 5-door wagon who wanted to buy a WRX hatchback ASAP, we went to see and drive a 2012 WRX sedan at North Reading Subaru. We were reluctantly taken outside to see it and then told it was dealer policy not to let anyone drive it. We thanked them and left.The next day we test drove and bought a WRX STI at another local Subaru dealership, where we found the service beyond excellent. In order to test drive the car, we happily gave them a refundable $300 deposit. After the drive, we bought the car.Based strictly on our sales and customer service experience, we would not recommend North Reading Subaru. Here's why: Good sales people greet customers when they walk into the show room. If they state that they want to replace their current Subaru with a new one ASAP, come over and engage with them. If they state that they're there to test drive a specific car and that's not your policy, tell them in the show room. Don't get the keys, walk them outside, and tell them they can't drive it.We LOVE our new WRX STI!


We have been here a couple of times for service and in...

2
falschung on 05/14/2012

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 1.0

We have been here a couple of times for service and in each case, they failed to fix the problem 1) either the first (or second) time we had to return after the initial service or 2) at all. I will never, ever deal with this company again and share the opinion of another reviewer that the service department is terrible.


As a past owner of multiple Subarus I had looked at test...

5
mountcat1 on 05/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

As a past owner of multiple Subarus I had looked at test drive other cars before leaving the Subaru for last. Dave was eager to help take care of me and answered my questions but not in any pressured type of way. After the the test drive I had told him initially that I probably wanted to now go home and assess and compare. Dave fully understood and was happy to allow me to do so without any pressure as did Dan. After chatting with them I knew it was the car I liked who I was dealing with so I went ahead with the purchase.the process was perfect, organized and car ready early when I asked for it. Overall a great car buying experience.


I bought my first car at North Reading Subaru. I feel...

5
knitngeek on 03/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first car at North Reading Subaru. I feel like I got a great value for the car, I was treated with respect, and everyone was very pleasant. I'm very happy with my purchase and with my choice of dealership. I'll be back to write an updated review once I have experienced their service department, but as far as sales goes, I highly recommend!


Great experience with both the sales department and...

5
KDF on 02/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience with both the sales department and business manager! Professionalism, not pressure. Didn't ignore me or patronize me (female customer).Refreshing! Great experience!


I was going to get the 2012 impreza and Paul was the...

1.6
irenec on 02/08/2012

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

I was going to get the 2012 impreza and Paul was the sales person I talked to, I am not sure if Paul just started to work there or anything else but he doesn't seems like knowing what the car will come with and what kind of option I get out, every time I ask a question he had to go ask someone else to find out. Also I was ordering the car I want, he promised me that it will have the wheels I wanted on it with no additional cost, I didn't trust him since it didn't say it on the brochure therefore I had him write it down on the quote with his signature on it to protect myself. And obviously when the car came in, not only it didn't have the wheels that they promised but they denied that it is their responsibility even I took out the paper they signed, after back and forth with Paul for a while the sales manager Dan come in, told me that they are right and tell me to stop arguing with them and instead of trying to fix the problem he told me this is all I am going to get, either take it or leave it. I had never been treated this way, not even in Wal-mart and this should never happen in a dealer. I am very disappointed at the way they treat their customer when they told me that's the most important thing they care. I will never go back again and better yet there are other dealers that can give me a better deal and treat me how a customer should be.


My car was making a horrible noise and I left a message...

5
Marci M on 01/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car was making a horrible noise and I left a message on a Sunday that I wanted to bring it in on Monday to be serviced. I had never used North Reading before but needed to bring it to an authorized dealer. Annette called me first thing Monday morning and recommended I tow it to the dealership. I arranged for it and met the car there. Unfortunately, while the car was waiting to be evaluated, someone in the parking lot hit it and did not leave any information. Though the dealership was not responsible, with Annette's help, they determined that I should not have to pay for the damage. I could not be more appreciative. As for the noise my car made, I thought the problem was major but it only turned out to be a tire improperly put on so that was fixed and at no cost to me. They could have told me anything and I would have not known the difference. I was very impressed with Annette's communication and caring. I have found a new dealership for my Subaru.


I had a very smooth transaction and the sales person was...

5
cmackay1 on 01/17/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very smooth transaction and the sales person was responsive to my needs. I was not overwhelmed by sales pressure. The price was fair, the trade was fair. I would highly recommend this dealership.


The most impressive thing about North Reading Subaru is...

5
sas253 on 01/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The most impressive thing about North Reading Subaru is the way they treat their customers. Adam was my main point of contact when I went to buy my first car, and I found him to be a terrific guide and resource throughout the process. He was generous with his time and patiently explained everything I would need to know about owning and using my car, including an hourlong exploration of all the car's features when I picked it up. Likewise, Steve, Danny, and Mike showed a great willingness to describe in detail the fees, warranties, options, insurance information... everything I needed to know, no hurry at all. Clearly, North Reading Subaru is a dealership that places a premium on earning repeat business - they've earned mine.


Everyone at North Reading Subaru was fantastic - friendly...

5
fredtiger on 12/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at North Reading Subaru was fantastic - friendly but not pushy. The whole atmosphere is relaxed and helpful feeling - plus great free snacks! Won't mind hanging out here while the car is serviced. Greg was particularly great to work with - he knew EVERYTHING about the car and its competition. Steve was very clear and efficient in explaining all of the paperwork related to purchasing the car. Would HIGHLY recommend it over other Subaru dealers.


Sloppy work, almost as a rule...My car is a 2007 Subaru...

2.5
Sam11 on 11/03/2011

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 3.0

Sloppy work, almost as a rule...My car is a 2007 Subaru Impreza. I had two warranty issues addressed at N. Reading Subaru. The first was the shift indicator light located behind the instrument panel. The part was ordered and it arrived. I made the service appointment, showed up, had the car keyed into the service system, then waited for the repair to be completed. A half-hour went by. The service manager came to tell me that the part had come in, but was missing the bulbs (really?). It was bad enough that the car made it to the end of the assembly line without the part installed the first time. The instrument panel was re-assembled, and I drove away after setting up the next appointment (once the additional needed parts were located). During the disassembly/re-assembly, the repair tech had gotten greasy finger prints on the gauge faces (underneath the clear plastic lens). I had to disassemble the cover and clean them. I just came back from the dealership today after having the driver's side seat rails replaced due to rust. The tech scratched the console of my car when the seats were replaced. Does anyone check their work? Anyone? A great examplpe of bad oversight and poor work.


This dealership defines excellence in customer service...

5
rjb01864 on 10/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership defines excellence in customer service and satisfaction during, and after a sale. I can't say enough good things! I purchased a 2012 Subaru Legacy recently and was totally impressed with their product knowledge, helpfulness, and professionalism. Any and all my questions were answered.It's rare these days to find a dealership that honestly cares this much about its customers, and will go to any length to make a customer satisfied. If anyone is considering a Subaru as their next vehicle, make this dealership your very first stop.


We searched long for a replacement for our mini-van. ...

5
jmmedina82 on 09/14/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We searched long for a replacement for our mini-van. After several test drives we decided we wanted a Forester. We went to Subaru of Wakefield first and felt while the salesperson gave us appropriate attention they weren't very conscious of our needs, and would not work with us to think outside the box. After doing some searches we found North Reading Subaru, from the first informational phone call to the subsequent calls and visits, everything was different. Greg was extremely knowledgeable, discussed the difference between the 2011 and 2010 models, and when it was time for a deal, he treated us respectfully and really worked to make sure the deal happened. Even when we had an issue with our financing, they worked with us and we were able to get our car just a few days later than planned. When we picked up the car, everything was ready, David was very patient, answered all of my questions, and took me for a tour of my new car. Over all we are extremely happy with our experience and look forward to a long term relationship with the dealer.


To remain competitive, they should provide a...

4.2
danielb52 on 08/28/2011

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

To remain competitive, they should provide a complimentary exterior wash with each service, even oil changes.They need to improve the strength of their Wi-Fi signal in their customer waiting areaTheir website has an annoying popup.


We were looking for an AWD vehicle and this dealership...

4.8
bruins02012 on 08/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were looking for an AWD vehicle and this dealership was perfect in every aspect. They sold us on the idea of a Subaru. The salesmen were the most classiest men I've had to pleasure of dealing with. Absolutely no pressure to buy or put money down right away, which is unheard of in car dealerships. They truly made our car buying experience relaxing and simple...I HIGHLY recommend doing business with this dealership if you want to buy a Subaru.


Have been buying cars for 48 years and this has been the...

5
DD820 on 06/24/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have been buying cars for 48 years and this has been the best experience I have ever had dealing with car dealers. Started with Dan Hubbard (internet), he set up the test drive and the location of the particular car/color I wanted.Our salesman was George Benn. He was very knowledgeable of the Subaru Outback and was not overly aggressive (unusual in this day and age). George knew that the color I wanted was not on the lot and he went to another dealer (more than 85 miles away) to get the Outback I wanted. We had worked out the final price before he picked up the car, but the car had more options than I wanted - no problem - the final price did not change. My wife felt very comfortable with all the people at the dealership. They treated her as a customer and not someone who was just there with someone buying a car.The Business Manager was Stephen Bova. Have never seen anyone so organized. Usually this is the part of buying a car I dread. There was no pressure to buy add ons (I did buy the extended warranty, but had planned on buying it before we met Stephen). I had been in contact with 3 other dealers in the area, but I now know that I/we made the right decision in choosing "Melkonian's North Reading Subaru". Highly recommend this dealership and the people I mentioned above.


Excellent buying experience, from test drive through...

5
chartiersteven on 04/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent buying experience, from test drive through pick-up.The sales experience was never pushy.We test drove several models for as long as we liked.When we decided on our Outback, we spent some time reviewing the features to understand which we might want.We went back the next day with consumer reports information and worked through the deal openly.We got the features we wanted at the price we wanted.Corporate Subaru had terrific financing.NR Subaru prepped the car quickly.When we went to pick-up our new car, Rhett walked through every feature "soup to nuts".Literally, Rhett spent an hour with us and would have readily spent more if we had more questions.I wish every new car experience could be like this one.


My girlfriend purchased a used 06 impreza from NR subaru...

4.8
2011blacklimited on 03/13/2011

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My girlfriend purchased a used 06 impreza from NR subaru and negotiated an amazing price from sales mang. Mike and received friendly service. The finance manager Steve took the time to examine every detail of warranty options, payments, and gave unbiased feedback. extremely helpful. I was impressed with the positive experience and decided to bring my 04 wrx in for 90k service, which was done promptly and fairly priced.Ultimately, I purchased a 2011 wrx limited from sales rep Rhett Sanders. Extremely knowlegdable with 10 years of experience in the business, came highly recommended from a friend. Truly the polar opposite of a pushy sales person. He asked the right questions to see what I really wanted, and advised me accordingly. Rhett kept in touch throughout the entire process, as they had to ship a black limited in from another dealer that had the options I was looking for. When it came time to go over financing options I had a similarly great experience with Steve who recommended warranty options and sold me on the option to apply autobahnd antiscratch to the front paint and mirrors. Wouldn't go anywhere else for a subie, definitely see Rhett, Steve, and Mike.


Jason and Dave worked with me to schedule the test drive...

5
xcheefoo on 02/17/2011

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Jason and Dave worked with me to schedule the test drive over the course of a couple of very busy weeks for me. They were helpful and respectful. They answered all the questions I had and we have a plan of action for me to follow when my other lease is up.


Buying a car. See North Reading Subaru. The car sells...

5
rmsubaru2011 on 02/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car. See North Reading Subaru. The car sells itself but the experience of buying was a pleasure at this dealership. No hassle, laid back and friendly. Lucas sold us the car and Dan did the explanation of all the features. Need to wait, no problem, check out Mel's Cafe. Highly recommended.


Rhett Sanders in sales and Steve the business manager...

5
tinaforester on 01/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rhett Sanders in sales and Steve the business manager were great. They were very knowledgeable, efficient and easy to work with. They made the whole car buying process a very easy, quick, and painless experience. I do not have any complaints. Highly recommend.


Annoying. I gave them my phone number, and now I'm...

2.4
ericwwrx on 12/21/2010

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

Annoying. I gave them my phone number, and now I'm getting robot phone calls from them telling me they think I need to bring my car in for service. I don't appreciate that very much. Also a while back I had my Impreza in for the 60k service. They called to say they were gonna put new tires on. I asked what kind of tires, and the guy didn't know. I guess they don't think you need to know that, only that it will cost you $600. Kind of insulting I thought.


Great new car buying experience. Rhett was very...

5
MBradley on 12/08/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great new car buying experience.Rhett was very knowledgeable and was outstanding in his presentation of the car on delivery. He really knew the car well.Sales Manager Mike was professional and just easy to deal with. I knew what I wanted and he help me to purchase that (I probably ended up with an even better car with his help)Finance Manager Steve was extremely professional, meticulous and helpful. I purchased at the "extras" time only what I needed and kept my costs to where I wanted.A very comfortable buying experience in today's world of tight budgets.


I found Rhett and his associates easy to talk with and...

5
oneillk1 on 12/05/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found Rhett and his associates easy to talk with and patient with my repetitive questions. The first time I was there I just browsed around with some minor contact with Rhett. He was informative and helpful but not pushy. I came back a few days later and was able to easily come to an agreement and purchase.


This was the most pleasant car-shopping experience I've...

4.8
jaydee on 11/12/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the most pleasant car-shopping experience I've ever had. Seriously. These guys know their product and their customer service is impeccable. After test driving a 2011 Outback in Wakefield & leaving unimpressed when the talk turned to numbers- the typical back and forth, keep 'em waiting tactic- I decided that proximity to home and "marketing at the mall" lures might not be the best reason to pick a dealership. So I researched all of the Subaru dealerships in MA and North Reading made the short list(thanks yelp.com!.) Greg and business manager Steve were professional, knowledgable and articulate which made the transaction a breeze. It also helped that I had done my homework and had numbers from edmunds.com on the average selling price for the model I was looking for. Everything is transparent here- even the coffee which you can see brewing through a window in the Keurig-like machine. Thanks Greg, Steve and Donna who got me my plates at the eleventh hour. I love my new Outback and can't wait to drive it in the snow!


Went to this dealer for power steering trouble. They put...

1.5
Ron Thorne on 11/10/2010

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 1.0

Went to this dealer for power steering trouble. They put a new belt on and said "that did not correct the problem". Was told that I needed a power steering unit and that they did not have Subaru part but would get me a NAPA part. Two hours later, I was told that NAPA delivered the wrong part. Two hours later I was told that the new part did not correct the problem and that I needed a new power steering rack ( Again...a NAPA part). I stopped the foolishness and had them replace all of my original parts so I could get a second opinion. I went to Subaru of New England and they hand picked a mechanic to review my situation. After their mechanic looked at my vehicle, I was told that the power steering unit was fine, the power steering rack was fine, the old belt was fine...I simply needed the power steering belt tightened which corrected my problem. I spent almost seven hours at this dealership and could have been out $2,000 if I hadn't stopped the madness. I am taking the appropriate action with the Mass Attorney General's office to insure that this does not happen to other Subaru owners.


This was the best experience we have ever had buying a...

5
DMcHugh on 10/27/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best experience we have ever had buying a car. Rhett and his associates were extremely friendly and informative. We would recommend their dealership to any of our friends and/or family. We enjoyed working with Michael Quevillon. He was very friendly, informative, helpful and encouraging. Although we don't have their names, the finacing department we worked with was very helpful.


Rhett was phenomenial and extremely helpful. He was...

5
dandmx on 10/06/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rhett was phenomenial and extremely helpful. He was knowledgable and knew everything about the car when we visited. We were very impressed with him and would highly recommend anyone interested in purchasing a car to visit the North Reading Subaru dealership and ask for Rhett. He made the purchasing process easy.


What a pleasant surprise it was when I walked in to North...

5
loretta9849m on 09/09/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a pleasant surprise it was when I walked in to North Reading Subaru and saw Rhett. I had bought my Subaru Forester from him 7 years ago and was nothing but impressed with him and the car. Rhett is a no pressure salesman with an exceptional knowledge of the Forester. He took the time to go over my new car from front to back, and more. Buying my car was easy and painless. Thanks Rhett!!!!!


We are delighted at how knowledgeable, friendly, and down...

4.8
Alex013 on 08/02/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We are delighted at how knowledgeable, friendly, and down to earth Rhett Sanders as a sales person is. My wife and I were trying to decide whether to buy a Subaru Impreza premium automatic (2011) or a 2010 Mazda 3 S hatchback, and after taking a Subaru Impreza for a test ride, with Rhett in our car, we were sold on Subaru. Simply, this guy knows his stuff around cars, and he was able to answer numerous questions we had, ranging from the performance of Subaru vs. other cars, to explaining the future prospects of ownership of Subaru vs. other cars. Simplu, Subaru Impreza felt superior to Mazda 3, although Mazda is also a very good car.The best part here is that did not end up buying our Subaru at this dealership. After Rhett explained everything we needed to know, we told him that we needed to do our due diligence, and just research prices at other dealerships, but that we would still give him the last shot. Whereas other dealers would not let us go, or would behave as if we killed all members of their families - Rhett was totally cool with our decision, and he understood us completely. That made us really inclined to buy our car at his dealership. The next dealer we went to was completely the opposite, so we walked out of there as soon as possible. But the third dealership, which is by the way, gave us a really good deal on the car. I wanted to see how close Rhett could get to the price we were getting, so I gave him a call. He consulted with his manager, but they couldn't get that price. Now, if the price difference was a slight one (let's say, a couple of hundred dollars), we would have still gone with Rhett. But in this case, the price difference between dealerships was quite big, and the harsh economical realities, made us choose the dealer with the better price. But that doesn't diminish our overall experience with North Reading Subaru. The bottom line is if you are thinking of buying a Subaru, go to this dealership and ask for Rhett. He will convince you in a most friendly and non-pressuring way that Subaru is a car for you. The deal we got from a different dealership is just our stroke of luck - it doesn't happen that way often - and again, if our financial situation was just a bit better (we recently lost our brand new leased car in a flood here in MA), we would have definitely gone with North Reading Subaru.


I was not looking forward to buying a new car. That...

5
keggler on 07/28/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not looking forward to buying a new car. That changed when I showed up at North Reading Subaru. I dealt with Lucas Casella when purchasing my new Outback and he could not have been easier to work with...he made buying a new car a great experience. I would highly recommend Lucas and North Reading Subaru!!!


I recently purchased an almost new vehicle from Lucas...

4.8
janzink41 on 07/11/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased an almost new vehicle from Lucas Casella at N. Reading Subaru. Lucas was kind, patient and knowledgeable without being pushy or aggressive. In my family I have auto sales folks and auto mechanics, so I was "loaded" with advice and information, ready to do serious bargaining....it was not necessary. I honestly feel that I now have a wonderful car (Legacy Sedan) for a reasonable price. Lucas was very professional and a pleasure to deal with. Thank you, Lucas ! I would definitely recommend N. Rading Subaru to family and friends.


The staff really listened to what I wanted and came up...

5
NIXVIX on 06/30/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff really listened to what I wanted and came up with the perfect car for me. There was no pressure and they were really easy to work with. I think that some of the sale staff there might be a bit more aggressive than George, but if you get George you will be very pleased with his low pressure approach. And I think that the philosophy of the dealership is to respect the customer. Just tell them what you want and the price you want to pay for the car and financing and they will do their best to get it for you.


Buy from these people! No hassle sales! Service was...

5
foconno on 06/22/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buy from these people!No hassle sales! Service was above and beyond other dealers. I needed some buffer marks removed and they did it without hesitation giving me a rideto and from work. On my way home I noticed that my windshield and carpet was cleaned. That's not going to happen anywhere else!Thanks Adam, Annette and Moe.


Entire experience was terrific. Test drove a forester...

5
rjm166 on 06/18/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Entire experience was terrific. Test drove a forester and the impreza outback. Rett was knowledgable and able to answer any questions that came up on either model. I felt comfortable making my sales decision and Rett did not waste my time with protracted negotiations. He presented a reasonable deal and I drove my new impreza home that same afternoon.


We were treated very well. George and Dan are very...

4.8
dvmyers68 on 06/03/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were treated very well. George and Dan are very friendly and informative. All the pricing was done via emails. The decision to buy was up to us. There was no pressure to buy right on the spot. But, could not pass up the 2.9% finance. We recommend them.


George was extremely helpful and friendly during the...

5
suen on 06/02/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George was extremely helpful and friendly during the buying process. There was no pressure on us to purchase. We test drove several times and found the perfect car. We have already recommended George as well as the dealership to co-workers and friends. Great experience!


We had to take our time over our decisions to lease a new...

5
Hutch on 05/12/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had to take our time over our decisions to lease a new Impreza, but from the early days of our shopping for a really nice, reliable and versatile vehicle and a great deal, the team at North Reading Subaru were the best. There was no hassle for us to move faster on our decision and a respect for our time. Great service before during and after the sale.We would recommend this dealership to anyone looking for a good car shopping experience. Up-front, honest , no pressure....and free coffee and snacks!


The service at North Reading Subaru was outstanding! I...

5
singianni on 04/13/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service at North Reading Subaru was outstanding! I felt that Adam really listened to me when I told him what I was looking for and I never felt stressed out or pressured into making a decision to purchase the car that day. They gave me the exact trade value that I was looking for so I was very pleased. Steve was great with the financing and actually got me a better rate than what I was quoted somewhere else. I highly recommend this dealership if you are thinking about buying a car.


I can't say enough about the excellent staff at North...

5
RuthK on 04/01/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough about the excellent staff at North Reading Subaru. This was the most pleasant car buying experience I've ever had. Adam was knowledgable, courteous, helpful - it was a pleasure doing business with him, and with the entire staff. There is absolutely nothing negative I can say. Please, please, if you're thinking of buying a Subaru vehicle, consider North Reading Subaru. Particularly to the women out there who may have had a bad experience at other dealers, go to North Reading Subaru -they treat you like a real person.


Quite possibly the best car dealership on earth. Space...

5
AruMaster on 03/18/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Quite possibly the best car dealership on earth.SpaceA comfortable, clean, bright loft like space; uncluttered and welcoming holds a half dozen cars with a few casual tables to sit and talk and a complimentary snack cafe. There is no chance of finding yourself stuffed with a car salesman into some depressing cluttered cubicle you are grateful isn't your daily work prison.In my fantasy of the perfect dealership the complementary snack cafe would only have fresh fruit, ready to eat veggies, and whole grain real food instead of the processed edible food like substances and health destroying soda Michael Pollan warns us about regularly in the New York Times. There would also be a quiet garden space away from the road. ProcessWhile the activity of learning about and buying a car is still made needlessly difficult by old school car sale people things were very different for me here. (Try finding out the price from Liberty Mazda, they want to keep it a secret unless you have to buy a car from them that very moment. Btw, the Forester is so much peppier than the CX-7 and has AWD too!) Before visiting I called the manager Mike and asked him how I could have a good and hassle free buying experience at his dealership. We discussed specifics of what I was interested in doing, my trade-in, and prices. He arranged for a product specialist, Lucas Casella, to show me the car, tell me all about Subaru, and answer every question I might have. This was wonderful. Lucas didn't sell anything, at any time. He was a fountain of real information, good and bad, about the car (no car is perfect). Gone was the annoying attempts to figure out where in the buying process I was, and the seemingly endless questions from sales people that have nothing to do with their product. Lucas was all about the Subaru and he explained a lot of the reasons why the design evolved the way it did. Subaru does a lot of small, but very smart things to make their products so darn good.PricesWhile we were out with the Forester my trade-in was appraised. The dealership made a reasonable offer, but I wanted to pay about invoice. In a very short back and forth we settled on what was about NADA estimate for my trade-in and invoice price for the Subaru. What little waiting there was I spent on line, they have wireless for guests. This also made it easy to pull up a price quote emailed to me by the crazy local dealer and check other car web sites while making the arrangements. I couldn't imagine making a purchasing decision without all of the pricing data at my fingertips, and North Reading Subaru makes it easy to do so right in their cool loft. (Why go home and look it up, just do it all right there and know that you are getting what you want!)PeopleThis is really what sets the experience apart. It started with Mike the manager, who was honest, direct, reasonable, and personable. Clearly Mike's attitude continued with the people he has hired. Lucas was better than anyone else I have ever met at a dealership. He is intelligent, articulate, and experienced with cars. He understands what not to ask about, what is important, and is naturally polite. Lucas made sure everything was perfect when I picked up my Forrester. While I might not have found him as 'adorable' as SuetheSubaru did in her helpful (January 13, 2010) review he would do well on any sofa. Heck, I would even let him date my little sister.In summary, Call Mike, See Lucas, Be Happy!


The purchase of a 2004 Subaru Outback was a very pleasant...

4.8
nancyg on 03/17/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The purchase of a 2004 Subaru Outback was a very pleasant experience for me. The Melkonian Subaru Agency is new in North Reading and I believe in shopping where I live. So when I began thinking about purchasing a new car I immediately planned to check the new dealership out. As I entered the showroom I was warmly welcomed by Adam King. The atmosphere was gleaming, the new models sparkled, and huge clumps of happy balloons floated above us! I thought: This will be fun!Adam and I sat down to discuss what I was looking for and I did have definite thoughts. We did a trial ride but the color wasn't for me. Adam gathered my requirements and told me he would be in touch soon. He called me a few days later to say he had some cars for me to look at. He was so patient with no sales pressure nor did he send me to other salespeople. All in all it was a very comfortable and totally satisfying transaction. Steve, the business manager was also most gracious and helpful. I would highly recommend this dealership to anyone.


Simply the best car buying experience!!! From my original...

5
mdevlin on 03/05/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Simply the best car buying experience!!! From my original email and phone conversation with Dan Hubbard to my dealings with Sales Representative Rhett Sanders. The dealership is focused on a commitment to meeting each customer's specific needs and was able to locate my vehicle in south-west Connecticut and have it at their dealership the next day. Rhett conveyed a remarkable depth of product knowledge and was a consummate professional. Everyone at the dealership displayed a genuinely friendly and helpful attitude. They weren't the closest Subaru dealership - however, they are head and shoulders above their competition and well worth the drive. If your in the market for a new vehicle you owe it to your self to visit North Reading Subaru.


I THINK THE SERVICE WAS OUTSTANDING MY CAR BROKE DOWN IN...

5
110850 on 02/26/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I THINK THE SERVICE WAS OUTSTANDING MY CAR BROKE DOWN IN MASS AND I HAD GONE TO OTHER AUTO DEALERS HONDA TOYOTA NISSAN AND CAME TO SUBARU WORN OUT ON A FREEZING COLD DAY LATE IN THE DAY.I RECEIVED A HOSPITABLE WELCOME OFERED COFFEE AND NOT PRESSURED IN ANY WAY. I HAD PLENTY OF TIME TO THINK OVER THE GREAT CAR I BOUGHT . MIKE RHETT AND DAVE AND EVERYBODY AT THE STORE WERE FANTASTIC IT MADE MY PURCHASE A REAL PLEASURE.THANKYOU EVERYBODY AT MELKONIANS. FROM KATHY GRIMA OF THE BRONX


Overall, I had a very satisfying experiene at North...

5
dpopoli on 02/24/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, I had a very satisfying experiene at North Reading Subaru. Rhett, my salesperson, was exceptionally knowledgeable about his product and spent a generous amount of time explaining the parts of the car that were of most interest to me. He did not bore me with additional information. He provided both information as well as a live walk-around to showcase pertinent elements of the vehicle. He was never pushy, he met at a convenient time for me, and he even picked me up at my residence on the day of purchase (since I had sold my vehicle and did not have transportation to the dealership).Mike made the process of leasing the vehicle very streamlined. Negotiating was straight-forward, with the invoice provided for my viewing, and he welcomed comparison shopping from within the industry, as I have a brother who works in the automotive industry. There was no badgering, no excessive phone calls, and no pressure to lease the vehicle. The price was fair, the people involved pleasant, and the experience laid-back. I would definitely recommend this dealership to anyone looking for a Subauru.


From the minute we walked into the dealership, everyone...

5
CaroleD on 02/15/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the minute we walked into the dealership, everyone was friendly and professional. We purchased two cars within a month (2010 Outback and 2010 Legacy), and Rhett was fantastic! He was very patient and knowlegable, and it is evident that he enjoys his job. Dave and Steve were wonderful as well. They all made a stressful siutation easier. They all were great with my three year old son running around as well. My son enjoyed the lego table and the snacks! Thank you and we will be recommending this dealership to our friends and family.


Rhett was friendly and very knowledgable. He seemes...

5
Leslie.russell on 01/29/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rhett was friendly and very knowledgable. He seemes enthusiastic about his job. I will definatly recomend my friends to see him. Thank you so much for your courtesy and professionalism. I hope that the new site works out nicely for you all. I had a good shopping experience.


Very helpful knowledgeable sales staff on both the...

4.8
Rooreath on 01/22/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very helpful knowledgeable sales staff on both the vehicle front as well as the financial option front. Overall a fantastic experience. This is a big spend item and it helps to buy from someone you trust and who is out to help you rather than take advantage of you. Wholeheartedly recommend North Reading Subaru.


Dan Mogauro is a friendly, knowledgable sales rep. He...

4.2
Outbackone on 01/16/2010

Customer Service: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Dan Mogauro is a friendly, knowledgable sales rep. He made my car buying experience very enjoyable. I have called into the dealership for a few questions, & he has been very responsive and helpful. I would definitely refer Dan and this dealership!


We had no problems from start to finish with this...

4.8
lbarrows on 01/15/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had no problems from start to finish with this dealership. We knew which vehicle we wanted to purchase and they found it for us. They had it driven from Bangor, Maine to North Reading, Mass, which was convient for us to get to. The only thing that wasnt taken care of for us was the inspection sticker due to the day/time in which we were picking up the vehicle. We hope for many years to come to feel this was a great purchase........The Barrows FamilyDanvers, Massachusetts


I am so excited about our new Subaru! We drove one hour...

5
LCiva on 01/13/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am so excited about our new Subaru! We drove one hour to get to this dealership because my husband and I heard such great things about them! We went to the dealer with the intention of bringing home our new vehicle today and we were not disappointed. My husband leased a 2006 Impreza and I was concerned since he had gone over his mileage allowance. Not only were they able to get us out of his car without much pain but they made a fantastic deal for us on a 2010 Forester. Rhett (our sales professional) was awesome! He did not pressure us into making a quick decision and he was very knowledgeable about Subaru technology. That is not something that I am normally quick to say either! Stephen Bova (our business manager) made the paperwork a breeze and explained everything so that we understood what we were signing. Overall, I would DEFINITELY recommend this dealership and every employee there. They went out of their way to make sure we got everything we needed and that we were able to pick up our kids on time! Love you all! -Dan and Lindsay


Luke was patient, kind, adorable, very knowledgeable...

4.6
suethesubaru on 01/13/2010

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Luke was patient, kind, adorable, very knowledgeable about the vehicles, and knew how to compare other vehicles to the Subaru in an uninsulting way. He did not pressure the sale immediately and gave us the time we needed to make our decision. We loved him. Also, when I decided to change to a higher model even at the last minute he stayed calm and made sure that I really wanted to do that even though it would mean more money. He also took so much time to orient my daughter and I to the workings of the vehicle so that we knew everything possible about it and even programmed my phone to the bluetooth. He was so great. I love my Outback and I love driving it every day!


Great experience, travelled 70 miles to purchase from...

5
aston on 01/08/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience, travelled 70 miles to purchase from North Reading Subaru as it stood out from the 4 local dealers I contacted. Dan is the man to see, easy to work with, on the ball and still getting follow ups. Got the car I wanted at the right price and a good deal on my trade, friendly and efficient atmosphere. Best of the bunch that I visited, my first Subaru but probably not my last. Give Dan a call, I'd highly recommend him, Steve Bova and Ken Almquist did a great job too. Phil.


Friendly and enthusiastic staff made this a most pleasant...

4.8
Scottkline101 on 01/06/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Friendly and enthusiastic staff made this a most pleasant experience. The guys did their best to accommodate my needs and do the best deal possible. After the deal was done they continued to be helpful, I would recommend North Reading to any prospective buyer.


Adam is the best! A wonderful person with a great...

5
natashamargarida on 12/29/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Adam is the best! A wonderful person with a great personality. My husband and I knew what we wanted and Adam was gracious to help us stay within our budget. His interpersonal communication skills are superb and I have recommended going to Melkonian Subaru to my fellow colleagues and family members. It was my first real car purchase and Adam and his team were very patient with me as I had alot of "firSt timer" QUESTIONS. Adam even took the time to take a picture of me with my new car for my scrapbook. Adam King is what a sales person should be and all those should learn from him.


THis was the best experience I have ever had buying a...

5
lynnsalem04 on 12/29/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THis was the best experience I have ever had buying a car. The salesman (Adam King) was very knowledgeable and never pushy. He knew about the car and just made the experience pleasant. I hate car shopping because I hate dealing with the salesmen but Adam made it a great experience. I had gone to other Subaru dealerships and none of them can compare. I honestly can't say enough about the great experience I had.I also want to mention the finance manager (Steve Bova) who got me a refund on my prior extended warrantee. This saved me over $1000.00. I had extended warranties on other cars and no other dealership has ever said to me that I can get a refund from it. I really want to thank him too. I would recommend this dealership to anyone who wanted to buy not just a Subaru but any car. They were great.


Lucas was helpful from the minute we came in the door and...

5
davidfscott15 on 12/20/2009

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lucas was helpful from the minute we came in the door and he was very knowledgeable, and very easy going and not high pressure at all. Dealing with Lucas was like dealing with my son or brother very easy going. The whole dealer experience was fun they have ice cream, coffee, tea and candy all complementary. The managerMike was helpful and pleasant as well. We would recommend the North Reading Subaru.One small suggestion in the new showroom would be to have a wall or cubicle wallbetween the sales peoples tables as this purchase is needs some privacy..The Scotts of North Reading


Lucas was friendly and knowledgeable, and the dealership...

5
betsyplus2 on 12/17/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lucas was friendly and knowledgeable, and the dealership was brand new, so the entire experience was easy....as a 30 year Subaru owner, I appreciate the extra lengths to which Lucas and the entire team went towards making my shopping experience as informative and cost effective as could be.....I recommend North Reading Subaru, and look up Lucas if you are in the dealership.


First time Subaru buyer and was a overall A++++++++...

5
bama1940 on 12/11/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time Subaru buyer and was a overall A++++++++ experience. Lucas (our saleman) was very knowledgeable and friendly and took us through the car and spent alot of time explaining everything. The whole crew of people working their are friendly from the finance dept to the general manager of the dealership. Would definately recommend buying from this dealership as customer service is very important. I am enjoying my new Imprezza and thank you again for all your help. Brenda


My experience at this dealership was the absolute best, ...

5
patmacd100 on 12/10/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at this dealership was the absolute best, from the first phone call to the passing of the keys to my new Subaru Forester. Everybody you come in contact with treats you like your family. Great Job Guys! I would definetly recommend this dealership with an A+ rating.


I brought my mom to North Reading Subaru because I had...

5
mjohannson on 12/04/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my mom to North Reading Subaru because I had recently purchased a new Ford Fusion from Stoneham Ford and loved the way I was treated. I knew the same family owned the Subaru store. My mom was interested in the Subaru Legacy. They had a great selection and she quickly found a Legacy she liked. Mike showed us all of the options on the car and made sure that my mom was comfortable before going on the test drive. My mom had done her research online so she knew she was getting a great deal on the advertised price so the deal was done in a few painless minutes.Anyone who has been in the old Honda Barn will be amazed that this is the same building. It's been completely remodeled and is gorgeous!


Contact seller for price

Mileage: 1

Color: WHITE

Transmission: Automatic CVT

Body Style: SUV

City: North Reading, MA

Engine Type: 2.0L H4 16V GDI DOHC

$24,432

Mileage: 1

Color: SILVER

Transmission: Automatic CVT

Body Style: Sedan

City: North Reading, MA

Engine Type: 2.0L H4 16V GDI DOHC

Contact seller for price

Mileage: 8795

Color: WHITE

Transmission: Continuously Variable Transmissi

Body Style: Crossover

City: North Reading, MA

Engine Type: H4

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