North Penn Mazda

Very nice experience

I'm a new citizen in the States and this is my first car here. They were very nice and everything was made with professionalism. The car drives very well and is in an excellent condition. I'll do business again with them in the future. Thanks

Second car from NPM

I purchased my second mazda from John about 2 months ago. Really love the brand and all the exciting changes this little Japanese maker is experiencing. I saw a fully loaded 3 at Scott which caught my eye because of the price I contacted John and asked if he had anything close and unfortunately not at that price. John said it was an amazing price, so amazing he thought something was up but encouraged me that if legit then I was getting a steal. Well, it was too good to be true Scott had included a warranty that wasn't in the list price and it wreaked, totally disgusting. Long story long, I believe it was a bait and switch. Called John up he got me a brand new 3 very close to that price and better financing terms. Wasn't a GT but also didn't come with 100 years of cigarette smoke so I can live with a couple less features. Very honest dealership and that is key nowadays.

Great Car - Bad People

The epitome of a shady car dealer. Everything that comes out of the people's mouth is a lie and it's no surprise that the owner is worse. When I went to discuss the details of the transaction in the office, the owner came down with a stack of closing documents to sign before we even agreed to the terms. He stated that I just need to sign a couple documents in order for him to generate a quote for the interest rate. In addition, he covered the details of what was written on the contract with the top stack of papers and asked me to sign at the bottom. He then tried to charge me 22%. Who does something that bold? Ridiculous! In addition, they never upheld their promise to resolve the many issues on the car. On top of everything, the car was delivered with an empty tank of gas. When I asked them to fill it up, they told me to come back tomorrow because they didn't have any cash. When I asked them the next day, they gave me another excuse. The owner just keeps saying "don't worry, don't worry" and then does nothing to help resolve your problems. I have never had any experience in any industry that was bad enough to compel me to write a bad review online.

Very easy to deal with, great price. Would recommend. to...

Very easy to deal with, great price. Would recommend. to a friend. They did a dealer trade to get the color I wanted without charging more.

Tried to sell us an engine we didn't need

North Penn Mazda said we needed a new engine for our 2006 Mazda 6 because the check engine light came on - $10,400. Naturally they tried to sell us a used car instead of doing the repair. Aamco figured out we just needed a new PCV valve and that oil was being sucked through the valve into the intake manifold. That's why we had no oil in the engine yet there was no sign of leakage or burning. $400. So North Penn Mazda is either snake oil salesmen or completely incompetent. Either way, we won't be back.

Awsome experience and a joy to deal with

In the past year, we have purchased two used Mazda 3 for our teen drivers at North Penn Mazda. Each time we dealt with the salesman, Tony Hamilton, and can not say enough good about him. His knowledge of each vehicle and past models was terrific. We never felt pressured or led to other cars out of our price range or desires. We truly felt he was on our side and worked hard to get us great deals. When issues arose, North Penn Mazda did a great job resolving them and we have been pleased. Definitely heading back there for our next teen driver in a few years.

Excellent Service

For my first time buying a car, I don't think I could have gotten a better experience than at North Penn Mazda. Tony was friendly and a great source of information on the car I had set my mind on (a 2015 Mazda 3). And thanks to Colleen, I had the keys to the car in hand after a brief, easy transaction. I would happily point anyone else I know who's looking for a car towards with dealership, with such great staff.

Unparalleled Customer Satisfaction

This was by far my best online car buying experience. If I had to describe it in one word it would be "transparency". There is a lot to be said for feeling trustworthiness and genuineness via email communications, Mazda Sales Consultant Tim S. was a pleasure to work with, very professional and respectful, hardworking throughout the entire process, he went above and beyond to ensure a positive online experience and to provide very competitive pricing. When I went to take delivery of my brand new and imposing Mazda CX-5, I was extremely pleased to meet him and other staff members: Sales Manager Kyle N, and Finance Assistant Colleen C. The procedure at the dealership went swiftly from beginning to end, well worth driving 50 miles from my place to North Penn Mazda. All expectations exceeded! This is truly a testament to the high honor of being awarded the "2016 Mazda Gold Cup".

Excellent Experience

We would not hesitate to recommend North Penn Mazda. Vinnie and Brent are both professional, friendly, and extremely knowledgable in their fields. They took their time to answer all of our questions, and made the entire process painless ~ :) Vinnie even called our insurance company to add on the new car while we waited for it.This is our family's 2nd vehicle from North Penn Mazda, and I doubt it will be our last.

Great first time buyer experience!

Tony Hamilton was incredibly helpful. He was not pushy and did not overwhelm me with information. He made my first time car buying experience easy! Signing the final paperwork with Brent was comfortable and laid back. The total process took less than 45 minutes. I would highly recommend this dealership and Tony to anyone!

Bought and drove out new Miata within 3 hours

I had previously researched and new what I wanted... a 2016 Miata Grand Touring 6 speed standard in Ceramic color. I had already pre-applied and been approved. North Penn Mazda had one in stock and they are also my local dealer. I walked in on Saturday at 1:30pm, test drove, filled out paper work, went out to pick up a driver for my other car, came back and drove away with a fully detailed new Miata at 3:30pm. To me not wasting time is important and I was very pleased with the speed and quality of the experience. And yes... love the car!!

Very good

I began my car shopping at your dealership. I was greeted by Luis Mendoza. He was extremely knowledgeable about the SUV I was looking at. He was very patient answering all of my questions. Even though I did not purchase a vehicle with the dealership, I would recommend it and Luis!

Great

We contacted the dealership a week ahead and they were responsive in getting an appt set up and telling us what was in stock. The car was warmed up and ready to go on a cold Feb. morning so we could jump right into the test drive. Tim answered all our questions and he and another guy took us through all the paperwork. The price and interest rate was good. Great experience and drove away happy with our new (used certified) car.

Least stressful and best used car buying experience

My husband and I came in to test drive and purchase a 2011 Acura TL we found online. Our sales rep was Luis Mendoza. Lou was wonderful to work with! He is the polar opposite of a stereotypical "used car salesman." He allowed both me and my husband to have a lengthy, relaxing test drive. I highly recommend Lou and North Penn Imports!

Being Patient

This past Saturday I went into NP Mazda to test drive a 6 Grand Touring. I worked with John Sell and drove a 2014 and a 2016 Mazda 6 Grand Touring and was surprising impressed with the vehicle.I was even more impressed with John Sell, who was personable, professional and patient.I have been a Honda guy for the past decade. After my experience with John, I'm making the transition to Mazda and I am currently just waiting on NPM to locate and acquire a the model and color options I requested.Being patient in North Wales!Thanks John!

A great car buying experience

I came in to purchase a used Mercedes that I had found on Carfax used cars, my salesperson was Vinny Dinardo. Vinny was extremely helpful, friendly, and made me feel that he wanted sincerely for me to be happy with my new vehicle. He's a straight up good guy! Colleen Celec handled my paperwork when picking up my vehicle, she's a charming, personable, young gal, who knew her job extremely well, and sped me through the process quickly and easily. Overall a great experience with a dealership that is truly a class act. I'm very happy with my purchase, thank you.

easiest time leasing a vehicle we have had

Vinny is the most personable salesman we have delt with very knowledgeable and helpful will definitely recommend this dealership and Vinny to family and friends

First-Rate Buying Experience

My wife and I bought a new CX-5 in May (for me). We were so happy with the car and the dealership that we came back in December to buy a new CX-9 (for her). Salesman John Sell was very patient and helpful throughout, especially when it came to explaining the car's high tech features.

Great first car buying experience!

A few weeks ago, I saw a 2005 Toyota Celica listed on CarGurus that caught my eye. When I called North Penn Mazda to inquire about the vehicle late one Monday evening, the woman on the phone told me that someone would be in touch with me soon. That was an understatement. Mike Hogan, my salesman, immediately called right back! He was not your stereotypical high-pressure salesman, and that is a large part of the reason why I ended up purchasing the car. Had I felt pressured or uncomfortable, we probably wouldn't have made a deal, and I would have left. He was very relaxed, informative, and eager to communicate with me via telephone and email. Eventually we drove over 200 miles down to North Penn Mazda, and met Mike Hogan. He stayed with us for a bit, then stepped back and allowed us to examine the vehicle on our own, which I really liked. On our test drive, he accompanied me, but only after asking if it was ok first. I'm telling you, I can't say enough nice things about him! When we returned from the test drive, they took the car into the garage to look into what ended up being a minor issue with the vehicle (a few wheels out-of-balance). We then met the used car sales manager, Mike Fontaine, who was also very pleasant. Between Mike Hogan and Mike Fontaine, we eventually closed on a deal, and purchased the car. This dealership, and the two individuals mentioned above, provided a completely transparent car buying experience for us. Everything was out on the table, there were no secrets, and no ridiculous games. I really can't thank them enough. Brent Freid in Financing was great, as well as Colleen Celec, who was very down-to-earth, funny, and a pleasure to work with! From the bottom of my heart, thank you to all of you listed above at North Penn Mazda who made my car purchase practically flawless. Maybe next time I will bring the appropriate checks. ??

Should of Shopped Here First!

After a day of shopping for a car, we should of stopped here first. We were greeted immediately,test drove the CX-5 and walked away with a great and knowledgeable experience. Never once felt pressured. Joe Butler knew his product and took the time to know what we were looking for. I would highly recommend buying from Joe and this dealership.

Respectable sales manager, nicest service

I shopped around a lot after I knew I wanted the 2016 cx-5. I bought from north penn because they were knowledgeable, respectful (didn't always happen for a young woman), and very helpful. I worked with Tony specifically and he was every thing I wanted in a sales manager. I wish I remembered the names of the male and female who helped me in the service department for my first oil change. Both were all-smiles, cherry, and SO FAST! Thanks north penn madza, I love my car and you guys!

Stress-Free Experience for First Time Buyer

I had a fantastic experience with North Penn Madza! They made the process so smooth and easy. This was my first time buying a car and my salesman, Dan O, answered all my questions and was extremely patient with me. He had the car completely ready and waiting for me to pick up. The finance team had all my paperwork done which again made the process a breeze. Thank you, North Penn Madza, for making my first car-buying experience such a great one!

Best Experience Ever buying a New Car!

I was so lucky that I bought my new Maxda3 5-Door i Hatchback Grand Touring at North Penn Mazda! The entire experience was wonderful from start to finish. The Manager, Kyle Neith, first communicated with me via email, as well as many other dealerships. I had good vibe about him and decided to go there. He introduced me to my Sales Rep., Tony Hamilton and I could not have had a better person. No hard sell. Just a warm, friendly and knowledgeable man. He was awesome! He made me feel good and I trusted that I would get a great deal...image that...trusting a car salesman is really possible at North Penn! We negotiated until I felt I had the best deal and it wasn't like sparing it was just fair dealing. I got the car I wanted and at a better price that I thought I'd get. Got a good price on my trade-in on a 15 year old Buick too. After the sale, I picked up my car 2 days later...at my choice. He was so patient and we went inside my car and he went over everything on how to operate it and linked up my phone to it. He spend a lot of time with me and I knew how to do everything including using my great Mazda Nav. System, setting up the radio presets...he even showed me things I didn't even know I had! We took my car on a test drive and he even showed me more things this great car could do. Did I say he did all this after the sale! He introduced me to the Service Dept. and had me set up my first oil change/maintance appointment....they were really nice there too. If I tell you it felt like a family affair- it did. My experience with the finance rep..Colleen Celec was good too. She knew her stuff and was easy to work with. I know I have said a lot, but there is so much more good things that I didn't get to tell you for not wanting to write a book. Just know if you want to have a good experience buying and getting a great deal on your car...this is really the place you need to go. I, honestly, am happy I went here and I have a great feeling that I will be happy for all my future car service needs. Thank you for such a fantastic job, Tony Hamilton. You really went out of your way and have a customer for life. Thank you Kyle Neith for your honesty and for hiring such a great group of people. I love my new car!!

Only dealership I want to buy cars from!

Been a customer since the 90's, this is the third car I have bought. Sales rep Tony Hamilton was so helpful, and the service crew has always been exceptional! Worth the drive from wherever you are!

This Dealership Stands Alone

Very impressed with the whole buying experience. My wife and I purchased a 2012 Mazda 3 Skyactiv that was in pristine condition. Passed 2 Mazda dealers on my way to North Penn. John Sell literally did all the work even helped me find cheaper insurance for the vehicle. Brent was very helpful since this was our first financed car, very thorough and nice. The whole process was under an hour and John even synced my wife's phone to the car so she could listen to her music on the way home. That type of service you just don't see in the Lehigh Valley, very happy I didn't even bother with Scott or Young Mazda. Will gladly buy another vehicle. Hoping to see a good used FJ Cruiser on their lots haha.

Good place to buy a Mazda

This dealer has the largest Mazda inventory, and the greatest variety of trim levels and colors. Very good service department and very fast responses to customer needs.

Worth The Drive!

I came all the way from IL to buy a Mazda CX-5 Its my first Mazda and the buying experience was a pleasurable experience. I was out here on Business and decided to purchases the car out here and drive it back to IL. I called the North Penn and they were able to get me the car I wanted at the price I needed. I showed up, signed a few a papers and drove the car off the lot. But not before Vinny spent 20 mins giving me a detailed tour of the CX-5 features. Really a no hassle awesome experience and I would highly recommend buying a Mazda and you should definitely buy it from North Penn

Test Driving

I give Joe Butler a 5* rating because of his quick response to my very first inquiry, even a couple of months before I was able to come in. Joe with North Penn was the first to contact me, leaving an inviting, genuine, and informative voicemail that made me call back (pretty rare for me). We discussed my options on the phone, then over the following month emailed back and forth up to the day I came in. Joe answered any questions I had and asked me the right questions in return. I felt confident about my possible purchase. This rapport built between consumer and dealer was what made me travel the 40 minutes to North Penn when I could have chosen closer dealerships! Very smart. The day I came, the dealership was welcoming and had things ready for me to take a look and test drive. Joe was professional and friendly! I enjoyed my time at North Penn Mazda!

Top-Rate Dealership!

My husband and I purchased our first Mazda last night. After receiving an immediate response to our initial email about our interest in the CX-5, we decided to visit the dealership. Every employee greeted us as we made our way to Joe Butler's desk. Joe immediately helped us locate several vehicles that met our criteria and explained the functions of each "bell & whistle." His energy and knowledge of each car was amazing. He even stayed until 10:30pm and explained how to use every extra the CX-5 GT +A had to offer.

Low Stress and a Positive Experience

We recently purchased a Mazda6 at North Penn and had a great experience. Throughout the entire process it was very non-stressful and the amount of emails and phone calls from North Penn was much less than what we got from other dealerships. Even the test drive was great, as they literally handed me the keys and told me to go have fun. Really liked my experience with North Penn and was ultimately satisfied with my purchase, both in terms of the car I got and the price I paid.

Upgrading to Mazda.

I was looking online at used Mazdas to upgrade from my Kia Forte. I'm going to be commuting a nice distance for school and I wanted something comfortable, stylish and most of all, affordable. I was looking on Cars and Car Gurus and found a CPO 2012 Mazda 3s Grand Touring. it was within an hour from my house so I went and checked it out Sunday. liked it so I went back with my girlfriend.We went back and we're looking around. I have a big pet peeve of getting hounded by salesmen before getting out my car. we were looking at the car and a ten minutes pass and Vinny comes out and asks about my interests. I told him my financial situation, what I can afford and so forth. it was raining and he asked to go inside to get numbers down. we verified everything and he confidently told me, it can happen. being upside down in my car and hearing similar things from other dealers and being let down, it really did happen. hassle free test drive is the real deal. it was a pleasant experience and I wish my last two times buying a car was this easy and painless. everything was ran and I had confirmation in a few hours. I couldn't be happier with my experience here. they listen to your interests and didn't push anything like typical dealers do. you know how they always try to get you in a brand new car! that wasn't the case. North Penn and Vinny were friendly, honest, understanding and pleasant to work with. they even told me I didn't need as much money down that I offered to get where I wanted. they didn't suck it up like others. I really wish to business with them again. I recommend, the reviews and ratings don't lie. thank you everyone there! I'll be for sure enjoying my new car!

excellent customer interaction; no pressure

If you're considering a Mazda, you've owe it to yourself to stop at North Penn. John Sell is a pleasure to deal with. Kyle Neith was very helpful as well. Very professional.

Wonderful Experience

I originally did not plan on a Mazda to replace my SUV, but once I test drove a 2012 Mazda 3 I fell in love with the car. The service was excellent. As I had never purchased a car on my own before, I was a little apprehensive about the whole process, but Joe was the least pushy and friendliest sales person I had dealt with compared to other dealerships. Joe did a great job and answered all my questions, from the value of my trade to safety ratings on the 3 and answered phone and email questions very promptly. Brent in finance was a pleasure to work with as well. It was a great experience and I would absolutely recommend this dealership to others.

Excellant service all around.

Awesome service from the time I called on the phone until I drove off the lot. Tony Hamilton greeted me with a warm smile and friendly handshake. I told him what I was looking for and he delivered. He showed me all the vehicles I was interested in and taught me the difference between the different models. He made my 1st new car buying experience comfortable. Colleen Celebrity handled all the paperwork with such professionalism. Her customer service was on point. It's was such a great atmosphere. The entire staff was very friendly which made youfeel comfortable. Amazing job from start to finish.

Excellent Service All Around

I leased my first Mazda back in 2014. I recently just re-did my lease and managed to get a new car for less than what I was currently paying. The sales staff was excellent. Joe Butler was my salesmen and listened to every requirement that I had. I was able to get the car I wanted for less a month. The service department is excellent as well. I've never had a problem getting an appointment and they are always friendly and accommodating. I highly recommend this dealership.

Love our Mazda - great sales!

My daughter purchased her first real car here and we had a great experience. Dan was helpful in educating us about the car and helping with the financing. Colleen did a great job with the paperwork, moving it along quickly and painlessly. Thanks! We would come back again!

I purchased a pre ownd certified Mazda 3

I only have positive thoughts about my buying experience with North Penn Mazda and Vinny Denardo. I stopped by on a rainy night and Vinny was glad to round up the car I wanted to drive, and believed me when I said I wasn't there to buy that night. He gave me all the info I needed and gave me a gentle follow-up the next day and tipped the scales towards my purchase. I live almost an hour from the dealership, we did a lot of the transaction by phone and the credit ap was done on line. I was in and out of the dealership under an hour when I took delivery. The car was clean and ready to go, Vinny was informative and polite as was the young lady in the finance office.

Terrific Car Buying Experience

Im in Northern NJ so North Penn Mazda is a little ways from me, but after reading the great reviews about this dealership here and elsewhere I decided it was worth considering them for a new Mazda 6 I was looking to purchase. I contacted them through their website with exactly the car I was looking for and Joe Butler emailed me back very quickly letting me know the dealership was very interested in working with me and then followed up with a very good offer. Joe and the Used Sales Manager Mike Fontaine also offered me a good trade in value on my older Honda Civic which saved me the trouble of having to sell it privately. At the dealership, everything went smoothly. The paperwork was taken care of quickly and Joe also spent time with me going through all the car features. I was in and out within a couple of hours. Overall, this was a great car buying experience. Joe and everyone else I came into contact with at the dealership were knowledgeable and friendly and you can really tell theyre proud of what they sell. I would recommend this dealership to anyone.

completely positive experience

Everyone we interacted with was nice, helpful, and,most importantly, not pushy. We were shopping a handful of different car makes and another Mazda dealer in the area did the "let me get my manager what would it take to put you in a car today" schtick and it was a total turn off. We had a very specific combo of features we wanted and everyone at North Penn bent over backwards to make it happen for us, not just try to get us to buy whatever car they had in stock. They were responsive to email and helpful at every turn. This was our second car bought through the North Penn group and I would gladly go back next time!

Worth the Drive from Anywhere!

I live 1.5 hours from North Penn Mazda. There are other Mazda dealerships closer to my home but I am *so* glad I found North Penn Mazda. I started researching my 2015 Mazda6 online and Joe Butler was the only sales rep who responded to the lead (generated by one of the review sites) with a hype-free, personal email. North Penn had the exact car I wanted. I supplied them with my trade information and my payment range and within a day, I had their committed price. I drove to the dealership, drove the car and an hour or so later, I painlessly drove home with a beautiful Mazda6. I cannot say enough good things about Joe Butler --- pleasant, professional and very eager to make sure that the entire experience was a good one. In fact, everyone at North Penn clearly enjoys what they do...and that made this the best car buying experience that I have ever had. Many thanks, Joe!

Best in the Business

I was looking for a very specific model when performing my search for a used car, and lo and behold North Penn had just one in stock. North Penn has a great reputation for an excellent dealer and my Mom bought her Mazda there however, this being my first dealership car purchase I was naturally skeptical. I started my interaction via a very convenient live chat feature right on the car listing page. Joe Butler was the rep on the other side of the chat, and he was extremely helpful in answering all my questions, and I decided to come in the next day to test drive the vehicle. I enlisted the Mazda expertise of a friend during the test drive and we spent about 45 mins inspecting every little part under the hood. Joe gave us all the time we needed with the car, and I felt no pressure whatsoever to make a purchase. After a rigorous examination checklist, extensive research of Carfax/service records, and the official green light of my expert consultant, I decided to pull the trigger. We came to quick, fair agreement on the price and from there Brent Freid got a me a great finance rate. When I came to pick it up, Colleen went over all the paperwork with me and answered my numerous final questions. The car was detailed, gassed up, and ready to go when I walked out of the building. Every staff member I came into contact with was incredibly friendly, professional, and knowledgeable.Excellent car buying experience I would absolutely recommend to anyone, North Penn is as good as it gets.

Best dealership around...

I have nothing but great things to say about this dealership--the entire car shopping experience was simple and quick, from beginning to end. Joe was friendly and very knowledgable about all of the models, and I think that the entire team here worked to get me the best deal possible (which turned out to be great!). Joe also made sure I knew everything about the car before I left the lot, including all of the features and logistics of where things are located. Brent made the financial paperwork very easy, and explained everything well-- was a pleasure to work with. The customer service here is unmatched compared to other dealerships that I visited, and I felt very confident in my final decision knowing that it was the right one. I was going between a Honda CRV and the Mazda CX-5, and I'm so happy with my choice--so fun to drive, great features, and an overall pretty car! :)

Excellent service

Wonderful experience, this is the third car I have purchased from North Penn Mazda. I have, and always will recommended this dealership to anyone and everyone.

Went to multiple dealers. Experience at North Penn was best

Recently purchased the CX9 from Tony Hamilton at North Penn Mazda. We shopped online and at the dealer for multiple SUVs in the area. From day one, we were provided all of the information that we needed to make a good decision. When it came time to purchase, there were no gimmicks or surprises (unlike other dealers). What could have been a stressful experience went smoothly. Very happy with our purchase.

Awesome experience. A class act!

Total awesome and pleasurable experience..Vinny Denardo was super accommodating and friendly. Prices fare...great and classy act from everyone even Barry who was my shuttle driver.Brent was awesome too. Will highly recommend this dealership. Love them!!Having visited other dealerships with a negative experience. These guys went over and above to earn my business. Thank you North Penn Mazda ??

New Mazda purchase

Traded in 2009 Mazda 6 for 2015 model. Joe Butler helped me with my purchase. Joe is a keeper! The main reason I purchased the same day I started looking is due to not being pressures by Joe to do so. A pleasure to work with...even set up my blue tooth for me in my new car. High pressure salesman should take a page out of Joe's book. LOVE MY ZOOM ZOOM....Nance Garner Quakertown, Pa.

Best car buying experience I've had yet!

I recently bought a car here and had a great experience. I was trading in my minivan which wasn't in great shape and still got a good price for it. Tony Hamilton gave me a great price on my purchase and was very easy to work with. Highly recommend Tony and North Penn Mazda.

Great First Time Leasing Experience

Having never leased a car, Tony did a great job explaining everything to me and working with me to setup a deal that was perfect for me. I'll definktely be back the next time I'm looking for a car!

Easy to Work With

Dan and all the other employees at North Penn Mazda made the car buying experience easy and pleasurable. No pushy sales people and fair, open and honest negotiating. I would definitely recommend this dealership and our sales person Dan was outstanding. The Mazda 6 we chose is a great car and our sales person took the time to patiently explain all of it's many features. Colleen, who handled all our paperwork, was extremely pleasant and thoroughly explained everything to us. Do yourself a favor and go to North Penn Mazda the next time you need a high quality automobile.

Best Mazda dealer around

Great Service, in and out fast! Everyone at the dealership is very knowledgeable. Jason helped me get financing I needed, even after switching to the dark side. I have purchased both my vehicles from this dealership, and I just wish I lived closer so I could use it for servicing. Always worth the trip when in the market for a Mazda.

Worth a trip from anywhere

I hate buying a car, but when I need to, I do exhaustive research online to narrowdown my car to a few select models. After many reviews, research and test drives, I decided that I wanted a certified preowned 2014 Mazda 3 iGrand Touring in Blue Reflex Mica. Seeing one listed online at North Penn Mazda, I jumped at the opportunity soon after the car was listed. A price was negotiated with John Sell and I secured financing and delivery details with Mike Fontaine. I made the trek from Connecticut to Pennsylvania to pick up the vehicle. Unfortunately the car at delivery was Deep Crystal Blue and NOT Blue Reflex Mica as the website had described. I did not want the darker blue, I had a dark colored car in the past and they're a xxxxx to keep clean. Mike Fontaine, who had been so helpful during the initial predelivery correspondence was dejected and visibly embarrassed at the unforseen situation infront of him. Neither he or I had ever discussed the color of the car, we merely went by what was described online. The question of color wasn't even a thought in my mind. Visibly upset, Mike asked me what he could do. I wasn't concerned about the deal that was just blown in my mind. I was concerned about how I was going to get back to Connecticut since I took the train down to Philadelphia and was dropped off by my brother that lives locally to the dealer. Mike Fontaine offered me a rental car or have the North Penn Courtsey Shuttle drive me home. Of which I did.Still upset several days later, I emailed Mike about the situation stating that I would be willing to work with him if he could find me the same car with similar miles. He stated that he would look around. Unsuccessful with his search, he offered me a NEW 2015 Mazda3 i grand touring in Blue Reflex Mica. It was an offer I couldn't refuse. Over the next several days I corresponded with Kyle Neith while Mike was out of the office. Kyle researched all the associated closing fees associated with Connecticut's out of state registration. Some were more than initally expected so he ate some of those costs for me. AMAZING. Delivery day arrived and I was amazed at the ease. I was in the dealership and on the road in less than a half hour. It couldn't have been easier. I received my Connecticut registration and new plates in the mail faster than it would have taken me had I gone to my local DMV myself.As mentioned in my first sentence...I hate buying a car. Its not fun. However the team at North Penn Mazda gets it. They bent over backwards for me. They didn't have to. They could have simply said "we're sorry" (which they did) and left it at that (which they didn't). They realize the value of customer service and satisfaction. They realize a mistake but more than made up for it. I hope I don't need a car for a good 10 years, but when I need one I will certainly consider making the 4 hour trip from Connecticut to North Penn Mazda.

Great purchasing experience.

We had a very pleasant purchasing experience. Vinny DeNardo was very knowledgeable and personable. He treated us with respect and did not pressure us at all.

No tricks/no hassles

I drove out to North Penn Mazda from Philadelphia after a bad experience with another dealership. Vinny was attentive and respectful. The sales manager listened to what I was looking for in terms of price, and beat the competition. The place operates efficiently without losing it's personal touch. Colleen in finance was adept with a multitude of financial forms while maintaining a positive attitude. I was a serious customer on the last day of the month during the hectic holiday shopping season and received prompt service. Overall, customer service was excellent with shuttle service enabling me to drop off my rental vehicle in the area, while they completed the paperwork. Although a greater distance to travel, the distance paid off and I'm likely to return as a service customer too. Peggy Thomson

A great experience

Dan Oestreich was a pleasure to work with on the purchase of our new Mazda3 hatchback. We were looking for a particular trim and color and he found it. Delivery was no-hassle, folks in the dealership are very friendly. I have an MX-5 that I purchased at a different dealership, but took it to NP for my first service. Pete Koch was extremely helpful, they serviced the car while I waited. It was done on time. I would highly recommend this dealership.

Knowledgeable staff, very responsive, and good pricing.

Dan. O, my Salesman, and Jason H., my Finance guy, were very helpful. I found the specific car I was looking for at the price I wanted. They made the purchase experience painless and had the paperwork ready to go when promised. I'd come back here again the next time I'm looking for a vehicle.

Always a great experience with NP Mazda

This was our 3rd car over a 20 yr period we bought from NP Mazda and as in previous visits, we were treated excellently, would recommend this dealership to friends and family. Tony Hamilton was a great salesperson during our last two visits.Jason H was very good in explaining all financial details at signing.

Excellent customer service

Very pleasant buying experience, the price was great, I dealt with Vince, very professional, no pressure at all. Their finance dept got me a much better interest rate than my bank was willing to give me. Overall I am very happy with the quality of service I received. I have purchased many new vehicles over the past 20 years and this by far was the best dealer experience I have had. I don't like pushy salesmen, here there was no pressure. They gave me time to go home and make my decision. They didn't call me constantly and bug me like other dealers did. I am very satisfied with my purchase

Great Experience

I recently leased from this dealership. After working with other dealerships I realized that this establishment was very professional, friendly, and accommodating. Everything went smoothly and I left there within two hours with a new car. I couldn't have asked for a better experience.

Best car shopping experience I've had

Came to North Penn Mazda to look for a new Mazda 6, and worked with Joe Butler. His technique was wonderful. He was very knowledgeable on the car, could point out all the useful features on it, and seemed enthusiastic about working with Mazdas. He was very friendly and easy to talk with, and he did not use any high pressure sales approaches. He was very good on a test drive, allowing me to pick the route and type of driving I did, and even let me and my wife go out on our own. When we had a question about the car that he didn't know, he volunteered to go to someone else to find an answer. If you go to North Penn, try to work with Joe -- you'll get great service and friendly help!

Best Car Buying Experience!!

Recently purchased a 2014 Mazda 6 from North Penn Mazda. Buying a car is my least favorite thing to do....but having Vinny Denardo as a salesperson changed my mind about how dealerships should treat their customers! From the moment my husband and I entered the dealership, we were treated with the utmost professionalism and courtesy. Vinny didn't waste our time with constant negotiations and price bickering. A fair price was offered for my trade-in and my monthly lease rate was affordable. Vinny was very knowledgeable and patient when demonstrating the new technology involved in operating the vehicle. I feel confident that if I have a question, I can call for an immediate answer.The entire staff at North Penn Mazda should be complimented for making my car buying experience a very favorable one. We live one hour away, but it was worth the tripThanks to all!!

Most friendly people in the industry

Nothing but great experiences with this dealership. Joe was an awesome salesman and got me into the perfect preowned Mazda. Helen in finance was extremely friendly and helpful and did all the right things for my purchase. Highly recommend this dealership, will definitely go back there!!

Great Car Buying Experience

Recently purchased a 2014 Mazda 3 at North Penn Mazda. Tony Hamilton was a pleasure to work with.. He was very professional and courteous in all his dealings with me. No pressure, no turn-over, none of the negative things I had experienced in other car dealerships. He provided me with the lowest price on the new vehicle of any other dealer I had dealt with and he also offered me the highest trade in. My wife and I had made an earlier visit to North Penn Mazda before deciding to purchase the Mazda 3. Everyone we encountered during the three visits was pleasant to deal with and very helpful and informative. After deciding on purchasing a Mazda we used our credit union internet car buying service and we were provided with offering prices from three different dealers. North Penn did not badger us with daily phone calls and e-mails. What a great organization to deal with. I highly recommend Tony Hamilton and would buy another car from North Penn without hesitation.!

Professional, Quick, & Courteous

Recently purchased a Mazda 6 from NP Mazda. The experience was the polar opposite of everything I had experienced in the car buying arena. The staff was informative, friendly, and did not waste any time in getting my deal done. Will definitely refer others as well as go back to NP Mazda myself when looking for my next vehicle.

Great used car buying experience!

I had the nicest car buying experience to date at NorthPenn Mazda. It was a 25 mile commute from my home, but worth the drive. I was shopping for a nice, used, late model Chevrolet Malibu and had a list of seven likely candidates to check out at various dealers around the area. To make a lot story short, I chose a 2010 Malibu LTZ that they had for sale. It is a beautiful car, well maintained and I got a great deal on it which included the trade in of my old car. Everyone at the dealership was very pleasant and made me feel comfortable and at home. I appreciated the longer than usual test drive, which really helped me to get a feel for how the car handled and performed. Many thanks to John Sell for putting together that great deal, taking the time to answer all my questions, that great test drive and for one of the nicest used cars I have ever bought. I am looking forward to many years of enjoyment with this purchase. Thanks guys!

First Car

North Penn (specifically Vinny) took amazing care of me! I was searching for my first car and he was so relaxed about letting me browse and ask all of my new car owner questions. The browsing process was totally stress free and Vinny answered all of my questions without being overbearing. Once I had chosen they gave me a great price and helped me work through all of the warranty options. Overall a great experience! I would definitely look for my next car here!

Above and Beyond

I recently purchased a Mazda CX-5 from North Penn Mazda. It was a warm, positive environment and everyone who worked with me went above and beyond my expectations for customer service. This was important for me since it was my first time purchasing a brand new vehicle. Each person I talked to answered all my questions or found out the answer from someone else. I highly recommend this dealership for anyone looking to purchase a Mazda.

Best car buying experience EVER!!

I recently purchased a Mazda 3 from Greg Martin. I can say I've NEVER experienced such amazing service from start to finish on the purchase of any vehicle before. Usually it takes FOREVER for them to get the car ready, gas filled up, finance (that's usually a nightmare everywhere). But not with Greg at North Penn. I contacted him and explained my situation and what I needed to purchase, within 24 hours I was driving off the lot in my car. I wasn't in the dealership anymore than maybe 20-30 minutes tops INCLUDING the time spent in Finance. Helen in Finance is absolutely wonderful, efficient and very thorough with explaining everything in a timely manner. It was so nice to just go in, talk to Greg and he knew exactly what I needed. I can't wait to buy my next car there already!

A very positive experience at North Penn Mazda

I arrived at North Penn Mazda already with a pretty good idea that I wanted a Mazda CX-5 Touring AWD. Joe Manfredi struck a great balance between providing good answers to my questions about other trims and options without being pushy about it. He also respected my process, giving me time and space to think and consult when I needed it. I truly appreciate the outstanding deal Joe was able to make for me, and I'm so happy that I was able to drive away in the new CX-5 that I wanted. The finance manager, Helen Ferraro, was very nice too and exceptionally organized, so we were able to take care of all of the business matters is a short period of time after we agreed on the sale.This is the second car I've bought from North Penn Mazda (having obtained a Mazda 6 there 5 years ago), and as long as Mazda keeps making great cars, North Penn Mazda is where I will go to get them.

No Pressure Sale

My wife and I recently bought a Mazda CX - 5 at North Penn Mazda and had a great experience. Dan Oestreich was very attentive and we were on a test drive in minutes. We discussed different options offered and we took a second vehicle out with the options we asked about and that really helped us decide what was best for us. Jason H. in the Finance Department explained everything clearly and in about an hour we were on our way home.

What an amazing experience

I bought a new 2015 CX-5 at North Penn Mazda, and I can honestly say that this was the most pleasant car buying experience of my life, by a long shot. When I walked into the dealership, Vince Denardo in sales came over to greet me. I talked with him about the car that I was trading in, and what I was looking for in a new car, and within a few minutes we were out on a test drive. He let me select the roads on which to drive, and was happy to give me the opportunity to truly test out the car. When we returned to the dealership and I decided that I wanted to purchase the car, he asked me about the price that I was looking for on the trade in, and what I wanted to pay for the new car. I had researched the values before coming to the dealership and I handed Vince my printouts with the numbers that I was looking to hit. He brought the numbers over it his manager, Kyle, and he came back with almost exactly the numbers I was looking for. When I mentioned that I would like to see the price come down a bit more, he went back to Kyle, and they came back with a price that was even a bit better than what I was asking for. I've never before been to a dealership where everyone was so open, honest and friendly, and where they put absolutely no pressure on the buyer. When it came time to sign the papers, my experience with Jason H. in finance was just as positive.I had read all of the good comments about this dealership on deal rater before I went in, so I had a sense that this place might be different than your typical dealership. But walking in and experiencing this kind of customer service for myself was just amazing. I just cannot express strongly enough in words how completely blown away I was by this positive experience.

"Enjoyable buying experience"

My wife and I arrived at the dealership and were greeted by a friendly welcome. In a very short period of time I was on my way home with a completely detailed and serviced new 2014 Mazda MX-5. Very happy we chose North Penn Mazda.

Great Experience at North Penn Mazda

I recently bought a 2014 mazda3 from Dan Oestreich at North Penn Mazda and I couldnt be happier about the entire buying experience. I went to two other dealerships prior to going to North Penn Mazda and what the other dealerships lacked was completely made up for at North Penn Mazda. My experience with Dan was great; he was up front, honest, not pushy, and I didnt feel like he was trying to upsell me. Dan also went above and beyond when my trade-in wouldnt start and needed to be taken to the dealership on the day of buying the new car---super helpful and I appreciate their hard work! Thanks Dan and North Penn Mazda!

We chose the right dealership

Bought a new CUV for my 19-year-old son......his first car. Sales person was Joe M who was most cordial and personable....I honestly do not ever remember buying a vehicle and feeling so positive about the overall experience. My son, I know, was also impressed with how Joe handled things including his test-drive.The other person we dealt with was Jason H who handled the signing of all the paperwork and whose job it was to also sell warranties, etc. I turned him down in every case because I don't believe in them and never felt pressured by Jason to change my mind.

great

very easy to work with no stress great deal on new mazda 6 2015 Tony Hamilton was very honest and professional won't buy a car any were else

Top notch.

This dealership was a pleasure to work with. The entire process was stress free. Excellent customer service. Totally worth the 1 hour drive! Thank you!!!

Happy it didn't take too long

It was nice to be able to get a fairly reasonable offer up-front and then get through the buying process quickly. And after a few weeks, I'm really happy with the car!

THRILLED!

My current lease (Ford Focus) was up in July, so I started to really think about my next step the end of May. The Focus was great for me 2 years ago; however since that time, I've really honed in on what I like & what I want. Plus, I was feeling a transmission issue... not that it couldn't be fixed, but I was surprised how differently it drove only 2 years in. A good friend suggested that I try Mazda since I like "sporty". I was going to go the local/close Mazda dealership, but he said, "No! Go to North Penn! _____ is awful." So, even though NP was farther for me AND I didn't know anyone specific, I reached out via e-mail to inquire about the Mazda 3. I was always a Honda and Nissan fan, but really didn't know much about the Mazdas. Just in my initial research, I was very impressed with the look of the Mazda 3, as it was new in 2014, as well as the trim level options.Tony Hamilton immediately got back to me & we set it up so I'd come see the car on Saturday. Quick & easy - great. I do want to commend NP in that I didn't receive a million e-mails after that. As I said, I had been looking, done some inquiries and one dealership sent me 9 e-mails one day between 4 am and 7 am. That is just WAY too much - it's a complete turn off. I understand it's automated, but it was nice to have access to Tony as a resource, directly via e-mail.The Ford dealership enjoyed telling me how incredibly busy they are. Who's more important than me at that point? I felt like I was bothering them. But, when I got to NP Mazda - yes, they were busy, it was a Saturday - but Tony was calm, cool & collected AND had a car ready for me to drive. So OPPOSITE of feeling like a PITA. :)My case was a little complicated - trying to coordinate my current lease return as well as some finance challenges - but Tony REMAINED calm, cool & collected throughout the process. I had a lot of questions and he always got back to me immediately and never made me feel like I pain (though I know I was!!!). He was very knowledgeable and I felt that he worked very hard to get me what I wanted. This continued throughout picking up the car yesterday. I had decided mid-stream that I wanted fog lights. Tony got them done & they looked GREAT. SO happy I got them! And, even something little like this.... I expressed wanting to buy the all-weather mats. They were already IN my car when I arrived yesterday. Everything went smoothly yesterday, too, in spite of it being a busy Saturday, last day of the month. The process still went faster than I expected, including the Finance part, with Jason H. Jason was also very knowledgeable and efficient. Again, they were incredibly busy yesterday - everyone - but any NP employee I came in contact with was smiling, helpful and appreciative (calm, cool & collected in spite of a hectic day!).And, the car?!? I wish you could see it :) It speaks for itself. I have good taste! ;) It is truly gorgeous, very sharp. I love all the details, down to the red stitching on the seats. I got the I Grand Touring and it really feels luxurious and drives SO nicely! I'm really pleased with my decision. Anyone I tell that I got a Mazda says "oh yeah, they're great cars". I'm just sorry it took me this long to experience it.Do not hesitate to go to North Penn Mazda even IF they might not be the closest dealership. You will feel special!

Great dealership! Great experience!

We gave top ratings because they totally deserve it! We have purchased many cars from them over the years, and will not even consider another dealership. We were treated extremely professionally by everyone we spoke with, and the entire process was fast, friendly and accurate. Vinny was so patient and informative explaining every detail of the car before we left. He even set up our phone with bluetooth for us. He was very thorough with the entire process. Jason H. made sure that he explained every detail in the process of setting up our financing. Every question was answered perfectly. Joe, Vinny and Jason H. made sure buying our new car easy and non stressful. We value honesty in a dealership, and we were not disappointed in any way. We are thrilled with our new car. Knowing that we received the best possible deal in terms of price and financing makes it even better!

Car Purchase

Joe was very pleasant and low key. Although he offered suggestions; he let me take the lead. When I spoke, he listened! Filled in the waiting gaps with some nice conversation. All questions I had about the car were answered. Furthermore Joe explained many of the features of the car that were new to me, that I did not even know to ask about; very informative. Paired my phone, super! Eased into the financing very suggestively and helpfully. Price negotiations with the trade-in and purchased car very handled very expeditiously; the manager was friendly, and again I stress, he also was not pushy! Joe went the extra mile politely: I had not noticed that there was a front bumper advertising plate on the car until the next day at home- my fault in the excitement of buying a new vehicle. But when I did I was not a happy camper. As a customer I despise these things, and expressed my opinion very pointedly to Joe. 'Cool Joe' took care of it for me in a very courteous business like manner and got the body shop to fill the 2 little holes with color matching plugs. On another front: your facility is very clean and the bathroom is spotless - says a lot to customers, especially women!

Great!

Great experience at North Penn Mazda, especially with Dan Oestreich! Looked into Sussman Mazda first and they were no help at all. Emailed NP Mazda and got a response with a great quote in minutes. Buying the car was quick and painless. They are very friendly and willing to work with you.

Great Experience

I had never bought a Mazda before, but was interested in the quality and style of this brand. All the sales and finance associates I spoke with were incredibly friendly, professional, and helpful. I was able to obtain a fair price and provided a lot of good information on the cars and brand. I ended up purchasing a 2014 Mazda 3 iTouring from Tony Hamilton, and am very satisfied with the purchase and customer service.

Mazda 6

Tony had extensive knowledge of the inventory available. He went out of his way to find a car on the lot so I could test drive it. He knew the features of the cars I test drove and explained the differences in each car/model year. He was very patient while I drove 3 different cars to find the perfect car for me. We received an excellent deal.

Car experience

North Penn Mazda is a great dealership. The owner, Joe Magarity, is a joy to work with. This is the second car we have purchased with them and plan to buy more cars in the future. Our first car purchased was a used Honda Civic that our daughter has had for 2 plus years without any major issues. I would recommend North Penn Mazda to my friends and family for a used or new car.

Great Experience...

Really great experience at this dealership, and maybe it was due to the sales person. John was not your typical pushy salesman even though as we approach he was standing outside. (After this winter - I would be standing outside too). My daughter and I had a budget and weren't sure if we were going the used car route or the new car route. John was very patient and showed both new and used. He knows his product and believes in his product because he drives a Mazda. After consideration and a call to our insurance - we decided on the new car (plus insurance dropped from the 2009 honda civic she was driving to the new 2014 Mazda 3- crazy right). Reliability and safety are two key factors in putting your child behind a wheel, and I felt this was a great move. The whole experience was easy, non pressure, and I would definitely recommend this dealership as well as the salesman, John Sell, x to everyone. Thanks!

Best - and easiest - car buying experience I have ever had

I first met Jason Hartman at North Penn Mazda two years ago when we were shopping for a new CX-5 for my wife. This was when they had just become available and were very hard to find. Though we ended up buying at a different dealer that had exactly what we wanted, I was impressed enough to keep Jason's name on file.When it came time to replace my car, I had two models at the top of my list - the new Mazda 3s GT and the VW GLI. Since I was less than happy with my prior experience at the other Mazda dealer, and because North Penn's dealerships carried both makes, I contacted Jason to see if he'd be able to arrange for extended test drives of both cars back-to-back so that I could really get a feel for how they compare. With an infant son at home and almost no free time, I needed to be in and out of the dealership as quickly as possible, at times that worked best for me.Despite no longer being in sales - he was now a finance manager - Jason made all the arrangements and had both cars ready when I arrived. He also made sure to get answers to the follow-up questions I had, and even arranged a 2nd test drive of the Mazda so that I could be sure my wife would be comfortable driving it if she had to and that our son's car seat would fit in the back seat.Once I made the final decision to go with the Mazda, I turned the process around a bit and put together an offer to the dealership for the exact color and options that I wanted, and that was an extremely good deal (for me), but that I also felt was ultimately achievable. At that point, Jason had to turn me over to someone in sales, and so introduced me to Tony Hamilton.It was then that I expected the process to bog down a bit and have to start negotiating, meet the sales manager, hear why my trade's not worth what I think it is, etc.. But there was none of that! They evaluated my trade and ran the numbers in the span of maybe 20 minutes, and Tony wrote up the buyer's order exactly as I had proposed. Considering that they would have to locate the car for me, and that my trade was 14 years old, I was almost shocked that they didn't try to bargain the price higher "just because".I had my new Mazda by the end of the week. Jason did a great job explaining all the paperwork and had us through that process quickly and painlessly. Tony took the time to explain every feature of the new car, answer all of my wife's and my questions, and even had us scheduled for our first (and complimentary) oil change.I'm enjoying my new car and couldn't be happier with my experience at North Penn Mazda. I definitely recommend them to anyone looking to buy a car.

2007 Nissan Altima

Went to several dealerships last week and Saturday and ended up going to North Penn. Dan greeted us right away and was great. We were able to find a car that met our needs and price. I feel I got an exceptional value. The service from everyone was excellent. Something as simple as letting my wife and I take the car out without the salesman let us openly discuss our concerns and work through them, forming our questions for Dan when we got back. Great experience compared to my other trips to dealerships. I will definitely make them my first stop next time I need a car and recommend them to my family and friends.

Great experience at North Penn Mazda

I was very pleased with my experience buying a new Mazda 3 and trading in an old car. Dan was very helpful and knowledgeable, and I appreciated how he made the buying and trade-in process transparent and hassle-free. I felt that I was treated fairly during the entire process and I never felt pressured or uncomfortable. Overall, I was very impressed and enjoyed my experience at the dealership. Thank you Dan!

An Outstanding Experience

Joe, Tony and Jason made the purchasing of this car easy and I feel I received a great deal. I will recommend them to my friends

A good experience

John was knowledgeable about the car and helped me to decide to get the Mazda 6 over other cars that I was looking at. Everyone involved in the transaction did so quite well and I was pleased with the service I received.

great experience

I never imagined buying a car would actually be a good experience. We initially contacted this dealer thru email and then called and were in the dealership several hours later. We were looking for a specific vehicle and they had it and worked with us. Tony was very friendly and welcoming. He was very knowledgeable about the vehicle. In addition, I felt I received a fair price on my trade in. Tony spent a lot of time with us in going over all the features of the car. I financed the car through the dealer at a great rate. The finance manager was also easy to work with. She was knowledgeable and no hard sell tactics. I would highly recommend this dealership and specifically, Tony Hamilton. Hopefully, the next time I buy a car I will experience this level of service.

New CX-5

I purchased my first new car today, a new 2014 Mazda CX-5, from North Penn Mazda after spending copious amounts of time at other dealers. I decided on the Mazda because John Sell, my salesman, was very well educated on every brand of competitor cars of a similar style. All in all, my experience at North Penn Mazda was extremely positive, I will continue to be a costumer for a long while.

New Mazda Lease

Could not have been more accommodating! Very good experience.I would recommend this dealer to anyone.Great service and I got the deal I was looking for.

Great car, very pleasant purchase experience

I had already researched my car extensively, but had never driven one. I called the dealership and asked if I could test drive a car in about 15 minutes. I spoke with Tony who assured me he would have a car ready and waiting. Everything about the purchase went smoothly. I was treated with courtesy and professionalism.

North Penn Rocks!

This is the nicest dealership I've been to. Very clean and attractive. Everyone was very friendly and helpful and professional. My salesman, John Sell was very accommodating. He knows everything there is to know about Mazdas, and much about other makes and models so he can compare them with Mazdas. Joe Magarity was very helpful and made it possible for me to get the car I wanted at the price I wanted. John and Joe helped me make an informed decision without pressuring me. Jason Hartman had the paperwork ready before I arrived to pick up the car, and his efficiency and knowledge made the final purchase process painless. I am thrilled with my new 2015 CX5!

Life Change

Almost 3 weeks after having a baby, my husband and I decided we would need a larger car. After researching various mid-sized SUV's we agreed on the Mazda CX9, not only for appearance reasons but also,because of the great reviews and affordability. After finding one that met all of our needs at North Penn, we were disappointed to find out that it had been sold an hour before we went to look at it. We were able, though, to test drive another one which solidified our decision that this car would be a perfect fit for us. Luckily, we were told that another CX9 would be arriving that week, which had less miles and was a year newer. After all was said and done, we walked away with a great car which we got for a great deal and it was one of the easiest car buying experiences that we've ever had!

Great as always.

The purchase experience was excellent as always. Since I was buying used this time, I had a temporary lapse in judgement and almost went elsewhere. Dan's professionalism, friendliness and extensive knowledge showed me the way back. I'm very happy with my "new" car and very pleased with my sales experience. Highly recommend North Penn and Dan in particular.

Proud owner of a 2014 Mazda3

My best friend purchased a Mazda3 from North Penn in February of this year, as an observer, I was impressed by the customer service experience. From that point on i was committed to replacing my existing car (2005 Scion XA) with a Mazda3. Events transpired that I was able to make a purchase last weekend. Like my friend, I worked with Tony and Jason, as before, they were excellent.I got a great deal, an excellent trade in, and a sharp, beautiful car to show for it.

Excellent

I have been interested in having a Mazda for years. Finally, after over 6 years of driving a '97 Honda Civic, I am now a proud owner of a 2014 Mazda 3 iSport! I am absolutely in LOVE with this car. Joe Manfredi was my salesman and I thoroughly enjoyed doing business with him. He was very knowledgeable, helpful, and had an awesome sense of humor. From the start, I could tell he genuinely wanted to help me out and not just make a sale. This man is the type of car salesman every dealership should have. When filling out paper work, I worked with Jason Hartman who was excellent as well. He was very informative, helpful, and made the paperwork fast and easy! I will certainly recommend North Penn Mazda to anyone and will definitely recommend Joe Manfredi to potential buyers. Thank you so much Joe, Jason and the rest of NPM! I am more than satisfied! A++ -Courtney Ziegler

Quick and Easy Experience

I had done my research prior to coming into the dealership, so I knew exactly what I wanted. The salesperson I worked with, Dan Oestreich, was very pleasant, professional, and easy to work with. I likely could have walked out that day with my car, but they did not have the color I wanted on their lot. So, it took one extra day for them to make a swap with a nearby dealership. The financing guy, Jason H, was also easy to work with and he was able to secure a better rate than my credit union.I would definitely use this dealsership again in the future.

Best car-buying experience I have ever had

I have given North Penn Mazda the highest of ratings because its staff provided the easiest and best car-buying experience I have ever had. Tony, the Mazda sales representative, provided excellent upfront pricing with absolutely no hassle. He was incredibly helpful, professional, and treated me with the utmost appreciation, respect, and courtesy. Similarly, Jason, the finance manager, was efficient in handling all of the paperwork and was tremendously informative. Both Tony and Jason thanked me and showed great appreciation for my business. I would recommend this dealership and these particular Mazda representatives to anyone, and I hope to send more business their way. I can't say enough good things about my experience at North Penn.

Awesome experience

My son's car lease was up and he needed to turn it in and get something else. He really liked the Madza3 . Tony was wonderful. He did all the work contacting the other dealership about the lease and was able to get my son some money back since the miles were way under the lease agreement. Tony was the only salesperson who took the time to do that-other dealerships that my son went to told him that they "don't deal with the lease, it was his responsibility". Tony had everything ready when it was time to pick up the car and Jason was great explaining all the options to my son. I also have a Mazda CX-9 that I bought last year from North Penn Mazda. Before that I had a CX -7. I love my car-Mazda cars are very well made and a dream to drive. North Penn Mazda makes buying/leasing a new car a very pleasant experience.

Lease and Trade In

I returned a leased car which my son was using and traded in the car I was driving. I was planning to buy my son's leased car. After several options were explained to me by Greg, I decided the best option for me would be to lease a 2014 Mazda. It was a positive experience working with Greg, no pressure.Thank you for your help.Donna

Rock Stars at North Penn

Buying a car can be a very stressful situation. The hours spent at dealerships and the uncertainty of whether or not you getting the best deal out there. Well, after pitting several dealerships against each other for the best price of my dream car, only one dealership rose to the top. Tony Hamilton of North Penn gave me the best price for the car with all of the options that I wanted. He promised the car within 2 days and he delivered on time. I purchased the car at the price agreed upon and thanks to Jason H. the paperwork went smoothly and I was in and out within 2 hours time. I highly recommend North Penn as the dealership to purchase your next vehicle.

Great Experience

My time at this dealership could not have gone any better. Dan and Jason went above and beyond to ensure an easy experience. Would definitely recommend North Penn Mazda to anyone.

Invisable

My wife and entered the dealership with intention's of buying a 2014 Mazda 3 hatchback. A trade and the rest cash. It took almost 10 minutes for someone to come up to us and to say "I'll be with you in a minute." Off to a bad start already. Finally, a sales person. We told him what we wanted and that we were trading in a car. We took a ride in the Mazda, got back to the dealership, he offered us a ridiculously low amount for our trade. We told him we had another appointment to look at another car. He said, "come back after you see the other car and if they offer you more I'll see what I can do" we felt like we were rushed out of there, so rushed that the salesman let us leave without our Insurance and registration cards for our trade. We got to the other dealership, they needed the two cards so I had to call Mazda and get them to fax the two cards to the dealer. The lady asked who I was and the name of the salesman, he didn't even want to come to the phone, Finally I got him to send the fax. The other dealer gave me more than double of what Mazda offered me so we bought from the other dealer. We didn't even want to give them a second chance for an offer on the trade.Then we had to drive all the way back to Mazda to pick up our cards. When we found the salesman he handed us the cards and said "sorry about that". You go into a dealership to spend $25000.00 or more, you don't want to be treated like that. Not a good experience at North Penn Mazda.

2014 Mazda 3 iSport

After communicating with Tony via email over a period of two weeks, I came in to check the car out. He was very friendly and made my whole car buying experience a rather enjoyable one. I would highly recommend this dealership for their congeniality and professionalism.

John Sell and North Penn Mazda

John Sell was an excellent salesman to deal with, I walked into North Penn Mazda with the intentions to make a deal and he was the first salesman to approach me. John made sure with the sales team it was ok for him to work with me because we had sent email inquiry's about vehicles. John wanted to be positive he was not stepping on another salesman's toes. I felt that type of honesty and integrity was important. My wife and I had visited over 15 other dealerships of various makes and models. While some salesman were helpful we were not able to reach a price that fit our family or found the product not as advertised. North Penn Mazda and salesman John Sell did all they could to accommodate our needs. John recognized our needs and took the time needed to show my wife all the features of our new CX9. This was my wife's second purchase from North Penn Mazda and she was pleased with both experiences. John had pretzel rods at his desk which my kids were not shy in asking for, he was more then happy to share. I do consider myself an extremely difficult person to deal with when purchasing a car but the Saturday I spent at North Penn Mazda was very laid back. I highly recommend dealing with John Sell and North Penn Mazda. Just be sure to approach or call them as they allow the customer the freedom to walk the lot and look at cars with out being stalked or harassed.

Amazing!

I found a car online and came in to check it out in person. Tony Hamilton met me at the door as I walked inside and was super friendly and professional. The entire process was enjoyable and I would highly recommend this place to any person looking to purchase a vehicle!!

This may be the best new car buying experience I have had...

This may be the best new car buying experience I have had to date. Joe Manfredi was excellent! North Penn Mazda creates a laid back no pressure buying experience. The dealership is very professional and thorough with a friendly staff. Each time I go here I am greeted promptly and the level of care is top notch.

Worth the hour drive to North Penn Mazda

I wish I could rate North Penn Mazda a 10 but 5 is the highest. I decided on the car that I wanted. I was working with many local Mazda dealers internet departments because I did not want to waste a whole day sitting in front of a sales person negotiating price. After finding the lowest price, I called Greg at North Penn Mazda. I never met him before and he was able to beat my best price for the exact car I wanted. They day I picked up the car, it was prepped and waiting outside when I got there. All of the paperwork was ready to be signed and I was out the door with my new car in less than 1 hour. There was no high pressure to purchase extended anything. They did explain what was offered but no pressure to buy. The experience above happened in 2011 when I purchased a Mazda 3 for my son. When it was time to buy a new car I called Greg as soon as I knew I wanted a Mazda 6. Same friendly, no pressure, exceptional price, great service from both Greg and Jason! Just picked up the Mazda 6 yesterday and couldn't be happier! I worked in a service industry for 18 years so I don't give this compliment out frequently but.....North Penn Mazda will exceed your expectations!

I was in the market for an MX-5 Miata/Grand Touring model...

I was in the market for an MX-5 Miata/Grand Touring model and first test drove the car with the help of Tony Hamilton in January 2014. After the winter was pretty much over I went back to this dealership because Tony Hamilton was friendly and helpful. In March I returned to look for and purchase the MX-5 and worked with Greg Martin, since Tony was off that day. I was able to settle on the purchase without hassle and the exact car I was looking for was found and delivered within 24 hours with Mr. Martin's help.Delivery of the car was made very efficient with Jason Hartman's help during the payment process. Jason Hartman told us of all extra coverage available without sales pressure.My overall experience was excellent and I would not hesitate to recommend this dealership to my friends. I look forward to maintenance and other services for my car in the future to be just as excellent.Sincerely,Linda M. HessTelford, PA

Smooth buying experience

Tony H. made the process of purchasing a new car quick and painless. There were no games and I was on site for about 1.5 hours before driving away in a brand new car. I didn't feel like I was being rushed in any way and received a very fair deal in my opinion. Overall it was a positive experience and I would recommend this dealership to anyone interested in a Mazda.

This is the 4th Mazda 3 for me ... a great car, one that...

This is the 4th Mazda 3 for me ... a great car, one that never lets me down, and an even greater experience at North Penn Mazda. The other dealership i visited didn't give me the best price on a 2014, or for my trade-in, so they lost my business. It certainly was worth the 40 minute drive to Colmar to meet with Tony, and he bent over backwards to make sure i was satisfied with the deal he offered. When i went to pick up my new car, Tony explained/showed all the new things my other Mazda didn't have. Even signing all the paperwork was a breeze; Jason had it all ready to go and answered all my questions. an A++ for my experience!

North Penn has fair pricing and exeptional service. No...

North Penn has fair pricing and exeptional service. No judgement and no haggling. We are a returning cust. and will return again for our next vehicle as well as sooner for our son.

I received truly exceptional service at Mazda North Penn....

I received truly exceptional service at Mazda North Penn. After shopping around at multiple mazda dealers in the area and wasting countless hours with smoke-and-mirrors selling tactics, within half the time it took other dealers to stall I had already reached a fair deal with North Penn Mazda. Even the free coffee was above average. They don't need my 5 star rating but I give it to them anyway, and would have even if I hadn't purchased a car here. If you want the best used car salesman around John Sell and the team at North Penn Mazda are the real deal.

After an accident in 2005, I had to buy a new car. After...

After an accident in 2005, I had to buy a new car. After a bad experience at a different local Mazda dealer where they only wanted to move cars, I took a 25 minute trip to North Penn Mazda. The salesman not only made sure that I got what I wanted, but he also made sure that I felt safe in a new car after the accident.So when I was looking to buy a new car this year, North Penn Mazda was my first choice since the previous experience was great. The sales office was very busy that day, so I was able to check out the cars in the showroom and on the lot beforehand. I did my research on the 3i Grand Touring and knew that was the car I wanted.Joe Manfredi was really helpful with showing me the 3iGT, and the test drive went great. He was very friendly and outgoing but wasn't pushy like some dealers. He gave me a number for the car that was generous, and I couldn't pass the deal up. I was a bit difficult because they didn't have the 3iGT in red on the lot, so they would have to get it from another dealership. And I told him there was no deal if the car came from a dealership with a front facing license plate holder already on the car (because then they fill the holes with plastic bumper plugs; happened with my last car). Joe bent over backwards to ensure that I got exactly what I wanted!Jason Hartman handled the financing, and he was very thorough in explaining what I was getting and what was included and not included in the deal. He was also very friendly and not pushy in getting me to purchase other options.I would highly recommend that anyone in the market for a Mazda visits North Penn Mazda. Everyone is friendly, and they don't just want to sell you a car---they want to sell you the car that you actually want!

North Penn Mazda was not only friendly, but they also...

North Penn Mazda was not only friendly, but they also went above and beyond my expectations when introducing me to new car make. Dan provided me with information about Mazda in General and listened to my opinion on exactly what I wanted in a car. I have already recommended family friends to this Mazda dealer and I hope to work with them again in the future.

I purchased a Mazda 3 in 2006 from North Penn and my...

I purchased a Mazda 3 in 2006 from North Penn and my experience was great. Sales was super helpful about answering all of my questions, presenting all of the options, letting me test drive different models, and most importantly, giving me the time I needed to make a decision. When I finally purchased my car, I was so happy with it. I felt I had made a truly informed decision thanks to the knowledgable staff. Service was great too. I brought my car to North Penn for oil changes, tire rotations, etc. and every time the service was quick and I got a full run-down of what was done and when I needed to be back for my next service appointment. Convenience yet quality service are definitely something you can expect. When I was in the market for a new car I didn't hesitate going back to North Penn. I loved my pervious Mazda 3 and I knew I wanted another one and there wasn't any other dealership I wanted to deal with. The people are friendly and easy-going and I knew I was in good hands. Greg Martin was my guy and he was extremely helpful he gave me all of my options, and answered all my questions he even helped me sync my phone through Bluetooth before taking my car off the lot. Greg never pushed any incentives on me or made me feel like I was rushed into my deal. When it came time to sit down and sign for the car, Jason Hartman was as thorough as you'd want a financial person to be when you're signing for a car. I knew exactly what I was getting and what my deal included/did not include. If you're looking for a new car, I strongly suggest you pop in for a test-drive and have a chat with the guys at North Penn Mazda. You will not be disappointed.

I submitted an online inquiry for a used Toyota...

I submitted an online inquiry for a used Toyota Highlander and Dan responded. He was very professional, friendly, and not pushy at all as I did an initial test drive and sent several subsequent requests for information on the vehicle. The dealership gave me a very favorable trade-in allowance on my car, and the Toyota was in excellent condition for a 2002. To close the deal, Dan offered a slightly better price and agreed to have some touch-up painting done on the vehicle. Jason did the closing on my paperwork and was very courteous and helpful. Buying a used car can be a big hassle, and Dan/Jason made it very easy. I hope I won't need another vehicle anytime soon, but if I do, I will check with Dan for either a new or used vehicle.

I purchased my first Mazda5 from this dealership using...

I purchased my first Mazda5 from this dealership using the Costco Auto program back in 2008. Their service was excellent and convenient over the last 5 years. When I decided to buy a new Mazda5 Costco sent me to another dealership. I went back to North Penn Mazda because of their customer loyalty program and their friendly, knowledgeable sales team. I never thought they would match the Costco price but they did because of the loyalty bonus and an additional sales incentive. I was very satisfied with the bargaining process and I was even happy that this dealership would be selling my first Mazda5. I feel like I left it in good hands. Ray Manto, the sales manager was especially great to work with,

I went to a number of dealers while searching for a new...

I went to a number of dealers while searching for a new car. I received the stereotypical run around from just about all of them. Anything from the good old bate and switch, to getting bombarded with dozens of phone calls desperately seeking my business....bordering on harassment. North Penn Mazda is in a league of their own when it comes to a car buying experience. They are able to combine a laid back approach with top notch professional service. It's truly an incredible place to do business. Very refreshing!!! I can honestly say I had lots of fun buying a car there. Special thanks to Tony Hamilton, Joe Magarity, and Jason H. I'm looking forward to buying another car from North Penn. See you guys soon!

Greg was friendly, accommodating, and made you feel like...

Greg was friendly, accommodating, and made you feel like family. He went far beyond my expectations. Now that is the way you want to feel when you buy a car.

Although the waiting was a little long because there were...

Although the waiting was a little long because there were a lot of people who also are looking for cars. The environment are very friendly and welcoming. Service representatives are helpful and make sure customers are getting the best services.

I just bought my new 2014 CX-5 from these guys and I...

I just bought my new 2014 CX-5 from these guys and I couldn't have had a better, smoother car buying experience. Everyone at this dealer was AWESOME to work with. I had heard good things previously, but sadly wasted my time at other local Mazda dealers before driving the hour to work with these guys. From the moment I walked in the door I (as a woman) was treated with total respect. Tony took time to explain all the ins and outs of my new car, Jason helped me with all the financing and it was the fastest process ever. I have nothing but great things to say about this dealer and will send anyone looking for a Mazda their way for sure! Thanks!

Everyone was at NorthPenn Mazda was so helpful. I had...

Everyone was at NorthPenn Mazda was so helpful. I had been to a few other dealerships in the area and had some not so great experiences. I told John about my situation and there was no negations needed. We had a few bumps on my end but they worked really hard to make it happen. I traded in my old car and they offered me a very fair trade in price. I ended up leasing the Mazda6 Sport which I am in love with! I am all around happy with my experience at NorthPenn Mazda. (NorthPenn VW was also extremely helpful and there was never any pressure)

Unlike many auto dealerships that I've been to, North...

Unlike many auto dealerships that I've been to, North Penn Mazda treats their customers like they deserve to be treated. The negotiation process didn't leave me feeling like I needed a shower afterwards like other dealerships. Like all good negotiations I feel like both NP and myself walked away feeling good about the deal. I would definitely recommend Tony Hamilton. I am a bit of a geek about cars and he was extremely knowledgeable. Jason handled all of the paperwork and like Tony, was a pleasure to deal with. Next time I need another car, I'll be sure to go to them first.

This is our 4th Mazda purchase and we don't look...

This is our 4th Mazda purchase and we don't look anywhere else. We've been very happy with their honesty, help and service. It's a great combination!!

They offered a great initial price and no negotiations...

They offered a great initial price and no negotiations were needed. Tony Hamilton was great to work with- very professional. This dealer made the process of buying a car very pleasant.

I recently leased a 2013 Mazda from NorthPenn Mazda and...

I recently leased a 2013 Mazda from NorthPenn Mazda and could not be happier with my experience. Previously I want to Faulkner Mazda to see their offers. The employees at Faulkner were only interested in making a sale. At NorthPenn I did not feel like I was being taken advantage of, especially being a first time leaser. Tony Hamilton was quick to respond to my emails and any questions I had regarding the price, and worked to get the numbers I was interested in. Dan Oestreich, Ray Manto, and Jason Hartman took great care of me once I was in the dealership. They explained everything thoroughly, taking into consideration it was my first time. They were patient with my questions and really tried to get me the best deal. I left the dealership with a 2013 Mazda 3 Sport yesterday, and received a call from Ray today stating they were still working to get me a lower monthly payment. My expereince was aboslutely wonderful! I would recommend anyone to NorthPenn Mazda!Thank you for your help! I will definitely be back for more!

I have purchased 3 Mazdas from North Penn, I love...

I have purchased 3 Mazdas from North Penn, I love dealing with them they are very friendly and easy to work with I would highly recommend checking them out!

Our salesman (Dan O) was very honest and he worked...

Our salesman (Dan O) was very honest and he worked EXTREMELY hard to give us the best deal possible. He did everything that he said he would do and more. Dan was very patient and willing to show my wife several cars to help her make her choice. Jason H. was very competent and helpful in completing the paperwork to close the deal. Overall, we were extremely pleased with the everyone who helped us at North Penn Mazda - we would highly recommend North Penn Mazda and will likely be back a 3rd time to purchase/lease a new car.

Greg was a great salesman as he went to great lengths to...

Greg was a great salesman as he went to great lengths to bring me in the car I wanted all the way from New York. Greg also effectively highlighted all of the benefits and features of the car for me. Jason H was a pleasure to do business with as well. He was very informative and knows the products he sells. Thank you both for a painless buying experience.

I worked through email with several dealers to get quotes...

I worked through email with several dealers to get quotes for the Mazda 6 Touring, and Tony was by far the quickest and most responsive, and even better, offered the best price. When I finally went into the dealer, my car was at the door ready to test drive. Tony and Jason were both very honest and helped answer all my questions and concerns. I was debating between higher models, and they did not push or pressure me into a more expensive model or anything I did not want. I was offered high trade-in value on my old car, and with the extremely low financing rates, I walked away happy to be spending less than I even expected. Paperwork and financing were quick and easy, and I was out the door to drive my new car! Great experience, would definitely recommend and shop here again.

I set out to find the perfect replacement for my John...

I set out to find the perfect replacement for my John Cooper Works Mini. My goal was to get a vehicle with great handling, top notch quality, and more room than the Mini without giving up my MPG. Oh yeah, I also wanted top dollar for my trade-in. North Penn met my requirements every step of the way!

Bill was fantastic. He was responsive, knowledgeable and...

Bill was fantastic. He was responsive, knowledgeable and went above and beyond to deliver outstanding service. He explained every part of the process and made it easy for me to understand what was happening and when. He took the time to show me how the electronics and car mechanisms worked, and showed a genuine interest in getting me into the right car for my family. It made the interaction feel like a conversation, not a sales pitch. I would absolutely recommend Bill to anyone looking for a new car.

I hate buying cars, I always feel like i need a shower...

I hate buying cars, I always feel like i need a shower afterward. This time was different. I knew I wanted a Mazda and actually drove one at another dealer. A friend told me about North Penn and said she had a good experience so i figured why not? I stopped in on the way home from work and met Jason Brown, Talk about laid back this guy was easygoing and listened before talking. I explained my needs he listened offered a few comments and suggestions and I was able to make up my mind, He then presented the numbers in a straight forward fashion without the confusing BS I have gotten in the past. I said yes. The next afternoon when i went back with my trade in they looked at it and they gave me what they estimated the day before. Then Jason Hartman the Finance Guy took over and all the numbers were exactly as Jason Brown presented them, No surprises , no extra fees. The car was ready including the roof rack that had called in and added that morning. They gave me the run down on the car and I was out of there. No need for the shower to get the slime off. I can't understand why my other experiences in the past couldn't have been like this one. I would recommend these guys to anyone.

This is my third Mazda purchased from NP Mazda. Unlike...

This is my third Mazda purchased from NP Mazda. Unlike most car dealerships the sales team was a pleasure to work with. No hassles, no pressure which results in enjoyable experience each time. I highly recommend NP Mazda and Mike F. Mike made the experience simple and is part of the reason I will stay a Mazda customer. I got a top quality car from a top quality dealership. I highly recommend NP Mazda If you are looking for a great vehicle to drive and a great and easy team to work with!

It was a great shopping and purchasing experience-...

It was a great shopping and purchasing experience- salespeople gave little pressure and were fun to deal with. Didn't get any of the games with trade values or extra warranties that I've gotten from other local dealers in the past.

staff was professional and courteous they helped us make...

staff was professional and courteous they helped us make an informed choose that was right for us. we would recommend them to friends and family

We bought new 2014 Mazda 6. Price was better compare to...

We bought new 2014 Mazda 6. Price was better compare to others, trade-in offer higher. Also I'd like to mention, that Sales Personal was very friendly and helpful (no pushing).I highly recommend this dealership.

Dan was super-friendly and helpful as was Jason. Would...

Dan was super-friendly and helpful as was Jason. Would recommend stopping by if you're in the market for a new or used vehicle.

Excellent salesmanship, professional in every way,...

Excellent salesmanship, professional in every way, knowledgeable & efficient! Dan worked hard on options until we got exactly the car we needed, and within our budget!

Jason was great to work with. Friendly, helpful, and...

Jason was great to work with. Friendly, helpful, and very knowledgeable. He made the car purchasing experience enjoyable and we will definitely be buying our future vehicles from Jason.

When I started my car search, I wasn't sure whether I...

When I started my car search, I wasn't sure whether I wanted to go with a new or used car. Jason was recommended to me, and did a great job listening to my concerns and what I was looking for in a car. He laid out my options clearly in a way that helped me decide which car was best for me. He did not pressure me into making a decision, and was always available to answer any questions I had throughout the process, which was very helpful. He was very knowledgeable on the Mazda 3, and he did a great job at making sure I was comfortable with my car before driving it off the lot. I am very happy with my car, and I would recommend Jason to anyone who is looking to purchase a Mazda!

Dan, was an amazing salesmen. We came to mazda to look at...

Dan, was an amazing salesmen. We came to mazda to look at a vehicle (small SUV) for our parents. He was the only person in several dealeships in the area that had came out to greet us. We had gone to acura and the salesman was very rude. Also we had gone to nissan and no one ever came out to even say hello. We are so glad to have gone to mazda of north penn. The Salesman Dan had provided us with an amazing customer service and was very professional. He took the time and effort to explain all the details of the CX-5. He also walked us over to all the CX-5 inventory they had in stock. It was great to see that there are genius salemen these days. Also the added bonus was that he gave us a great deal. We did not have to haggle much for what we wanted. It came to an agreement that day and picked up the car the following day. We also asked for transport for our parents to pick up the vehicle, because we did not live in the area. Dan went above and beyond to help schedule a shuttle to transport our parents to the dealship the next day to pick up the vehicle. I'm so glad to have went to Mazda. Thanks again for everything!!!

These guys are great! I called North Penn Mazda looking...

These guys are great! I called North Penn Mazda looking for a lease quote. The price Mike offered beat other local dealers to the tune of $25/mo. Mazda offers both quality and value. And you can't beat the guys at North Penn. The sales staff was friendly and patient - willing to go out of their way to meet my needs. Straight shooters, very knowledgable. They tell it to you straight and keep you up to date. Fantastic!

Needed to get a new a car after accident on Wednesday....

Needed to get a new a car after accident on Wednesday. Went in and talk to Greg he showed me the Mazda 3. I loved the car instantly and he found a way to make the numbers work. All the guys were really really helpful and kept everything in my price range! Can't wait to drive it home today!

I am a repeat customer of Dan's. He is a pleasure to...

I am a repeat customer of Dan's. He is a pleasure to work with. I highly recommend this dealership. Very respectful of their customers and always available to assist with problems or answer questions.

Very friendly and helpful. They will do whatever they can...

Very friendly and helpful. They will do whatever they can to get you in the car you want! My family and I have been using them since the 1980's.

Mike Fontaine and North Penn Mazda sold my wife and I two...

Mike Fontaine and North Penn Mazda sold my wife and I two new Mazdas within a 48 hour time period. Mike is easy going and really takes the time to get to know his customers. He helps you locate the right vehicle and then works hard to get that vehicle within your budget. We live about 60 minutes from NP Mazda, so we worked out the bulk of both deals through email and phone conversations. When we finally showed up at the dealership, the exact numbers we had been discussing were waiting for us on the desk. No surprises! No pressure, no number games, and no scary sales manager hovering over the deal. Mike is the man, if you are looking for a new Mazda. North Penn Mazda is 100% worth the drive. Even if you never considered driving a Mazda, I encourage you to give Mike and NP a try. My wife and I are beyond thrilled with our experience and will be returning when it is time to make another vehicle purchase. Probably the best dealership in the Greater Philadelphia area!

Walked into North Penn Mazda to get my Mazda 3 hatchback...

Walked into North Penn Mazda to get my Mazda 3 hatchback serviced. The part was under warrenty and was told it would be about an hour so I said no problem and figured I would look at the cars in the showroom. That's when I saw Dan Oestreich and figured I would go over and say hi since Dan was the guy who sold me the 3. We got to talking about how I loved the 3 but with 3 girls the car had just gotten small. We spoke about some things like room, price, and gas mileage. The numbers he talked about on larger cars were in the ballpark concidering I was only 24 months into a 42 month lease. So We took the Mazda 5 and the 6 for a ride. I liked the 5 but felt like it was more of an All Wheel step up from my 3. Not a bad thing but nothing that made me excited to try and get out of my lease. Then we took the 6 GT for a ride. Man was that fun. Really didn't expect to go in the dealership and get excited about a car!!! Dan even let me drive it over to my wife's work to see what she thought. Bottom line, Dan helped me get out of my lease and into that beautiful 2014 Mazda 6. Had to roll a little money over but kept the payments on a new lease in my range. Not to mention, because of the safety features my insurance actually went down. So that along with the mileage actually means I will be saving monthly eventhough my payment on the car went up a little bit. Glad I went over to talk to Dan. I think because he was just "real" with me and not agressive, it helped the deal get done. Though honestly I just went in to get something fixed! So if you have a question about your lease or are looking for something fun to drive but are not sure... go over and talk to Dan and North Penn Mazda. You never know! Thanks again Dan!

North Penn Mazda helped me along in my first New Car...

North Penn Mazda helped me along in my first New Car buying experience. After requesting one of those "internet quotes", I became inundated with email blasts and "come in and test drive" automated emails and scripted calls. Jason, at North Penn Mazda, reached out in the most personal, and least pushy manner. Jason simply made himself available, and prompted an exchange of mutual respect - I could tell he valued my time.At my initial on-site test-drive, Jason simply provided me with information, letting me compare the primary two Mazda 3 trims I was interested in. We talked preliminary numbers, and when I left the dealership that day, there was no pressure to buy - even when I'd walked off the lot, he didn't begin a phone and email barrage. After doing additional research and calling around, I reached back out to Jason - he worked quickly and efficiently to get the numbers to a point that met my expectations, and then take care of the back end paperwork. All I had to do when I came in was review everything and sign the paperwork.But Jason didn't stop once the deal was done - he made sure to familiarize me with the most important features of the car, as well as making it clear (in a way that let me know it wasn't just empty talk) that if I needed anything or had further questions, I could reach out to him.Jason made what could have been a big ordeal, buying a first new car, a smooth, simple and stress-free experience. His emphasis on customer service shone through. It's clear that he is committed to making his customers feel comfortable - not just collecting notches in his belt. I'd recommend North Penn Mazda in general, and Jason Hartman in specific, to anyone thinking about acquiring a new or pre-owned Mazda. Though I expect to hang onto my 2013 Mazda 3 for a while, if circumstances change, I'll be reaching back out to Jason.

I bought a 2011 Mazda 3 about a month and a half ago. I...

I bought a 2011 Mazda 3 about a month and a half ago. I love it! The car was in excellent condition and I have not had any problems so far. I had really great service at North Penn Mazda-- Mike Fontaine was very helpful and did not pressure me at all. I was a little hesitant because of all the 5 star ratings on here. I had seen other websites where it seemed the dealership had written great reviews just to cover up the bad reviews. Not the case with this dealership! I did not feel pressured in the slightest and everyone was very friendly. Mike showed me the car, gave me the details, said these are your options for financing, and gave me time to decide. He was upfront with everything-- I did my research on car buying beforehand and read stories about people buying cars only to have the numbers changed at the last minute when it came time to sign the contract. There were lots of documents to sign (as can be expected) but everything was as it should be. I would definitely recommend visiting this dealership for a car and asking for Mike Fontaine (although I'm sure they are all very helpful!).

Dan Oestrich did a superb job. He was immediately...

Dan Oestrich did a superb job. He was immediately responsive to all my questions and worked around my hectic schedule. Dan came in on his day off, had the car already prepared, and I drove it away, a very pleasant experience overall. In recognizing my needs Dan embodied all the characteristics of what an informed car buyer requires.It's easy to become informed today, and by the time a buyer shows up at a dealer, the sales effort should be perfunctory. Prior to buying the car I had shopped at two other dealerships, evaluating a Honda CR-V in addition to the Mazda CX-5 that I decided upon, and walked out of both of them due to general incompetence. Both of them had excellent service departments but their sales departments were abysmal. If dealers want to be successful in selling new cars they should take a lesson from Dan Oestrich.

Jason and Ray were great! They went out of their way to...

Jason and Ray were great! They went out of their way to work with us in purchasing our new CX5 which I love!! I purchased my previous Mazda 6 from this dealership and will definitely recommend them to my friends.

I really had an excellent experience with North Penn...

I really had an excellent experience with North Penn Mazda from start to finish. I was in a rush to get into a new vehicle, and they did everything they possibly could to make it worthwhile for me to make a deal with them. What I like most about this dealership is the fact that they are low pressure, and they put forth a lot of effort to make you feel comfortable while you are shopping for a car. No one badgers you repeatedly with follow up phone calls, and they never ask that question we all dread, "Do you want to buy it right now?", as soon as you come in off the first test drive. They respect the fact that you're making a major purchase, and work with you every step of the way. And, if you do decide to purchase a Mazda in the end (which I highly recommend), making the final deal is a breeze. They lay out all the numbers plain and simple, and the pricing is very competitive. There's no curve xxxxx thrown at you or unexpected charges lumped in to the price of the vehicle. Bottom line, if you want the right sales experience, this is the place to shop for a vehicle.

Answered all questions thoroughly and was very...

Answered all questions thoroughly and was very knowledgeable in subject areas. Also Jason was not pushy in any way which was great since I had bad experiences in the past with sales people being way to pushy that it caused me to lose interest in certain cars.Overall Great Experience!

Our salesman was knowledgeable and friendly. He showed...

Our salesman was knowledgeable and friendly. He showed enthusiasm and a willingness to provide information with no pressure to buy a vehicle. Every question we asked was answered to complete satisfaction. Most importantly we were treated with dignity & respect.

Easiest purchase we ever made, of probably 30 autos....

Easiest purchase we ever made, of probably 30 autos. Jason was more like a buddy than a "Car Salesman" Answered everything with good knowledge of this new model. I'm a car Guy for 55 years, built the raced them, and collected them, so I know when the BS starts. Five stars for Jason and North Penn Mazda.

We love this dealership! This is the second Mazda we...

We love this dealership! This is the second Mazda we bought from them. First one was a new car, this one is a certified used car. The salesmen are all knowledgeable, friendly and most importantly "normal, real people". Jason Brown was our salesman this time and he was great! I also thought Jason Hartman was exceptionally accomodating. I would definitely buy another car from them, and I also will and have recommended them to friends.

We were surprised by how quick and easy it was to buy a...

We were surprised by how quick and easy it was to buy a car here. We had tried the previous week to browse at another dealer, and the experiences were worlds apart. At North Penn Mazda there was no pressure, we were treated with respect, and the attention was always professional. In less than hour we had done the test drive, completed credit approval, and selected our vehicle. Two days later the color we wanted was available and we came to pick it up. Everything went very smoothly. There were no gimmicks or high pressure sales tactics used, and we still got a great deal.

I just recently bought a 2014 Mazda 6 and I could not be...

I just recently bought a 2014 Mazda 6 and I could not be more pleased. Jason was awesome and so helpful. He did everything he could so that I would be happy and satisfied with my purchase. I will definitely go back in the future to do more purchases.

I just bought a 2009 Nissan Maxima. The price was...

I just bought a 2009 Nissan Maxima. The price was wonderful and so was the customer service we received. We met Greg the first day and he helped us find something in our price range. The second day we came back to purchase the car we started to work with Jason. He was great dealing with everything. Always trying to please the customer. I would definitely return to buy my next car from him, and from North Penn Mazda.

This is the first time I worked with this dealership and...

This is the first time I worked with this dealership and I couldn't be more pleased. Jason Hartman was a pleasure to work with and very diligent and detail oriented. Made sure that every T was crossed and I was dotted. He made every effort to make sure that we were satisfied and happy with our purchase. John Magarity was also extremely accomodating and helped us make this difficult decision an easy one. Lastly, Helen was extremely knowledgeable and a pleasure to work with. Thank you everyone for helping us with our new car purchase.

Buying a car from North Penn was so easy. Jason is a...

Buying a car from North Penn was so easy. Jason is a friendly salesman and you can trust him to work with your needs -- everything he told me about the performance I could expect from my car turned out to be true. I got a great deal on a car I'm extremely satisfied with. Highly recommend this dealership and Jason.

Had a great experience here, they were courteous well...

Had a great experience here, they were courteous well groomed. I would recommend this dealer in a heart beat. Mike explained all the terms carefully and made sure I understood and if I had any questions to contact him. That made me feel very comfortable and relaxed.

Two years ago we bought a pre-owned Miata, and we bring...

Two years ago we bought a pre-owned Miata, and we bring it to North Penn Mazda for service. We are very satisfied with the Miata and with the people and service provided at this site. This resulted in our consideration of the purchase of another Mazda. Jason's help was excellent, and we are grateful that he recognized that we appreciate a no-hassle approach!

I had been to many dealerships before North Penn Mazda...

I had been to many dealerships before North Penn Mazda and none were quite like it. Jason was a great salesman and a great guy to talk to. There was no pressure to purchase a car, which is important when your looking for a new car.

What a stress free environment. I negotiated a price...

What a stress free environment. I negotiated a price over the phone. They stayed true to their word and had paperwork ready for me to sign when I went into the dealership. No hidden fees or surprises on the paperwork. I had to put a deposit for the car as they needed to try and do a dealer trade to get the car I wanted. I spent less than 30 min and was on my way home. They got the car for me in a few days. I went to pick it up and sign some more papers. I was there for less than 2 hours and was on my way home. A great place to buy a car from. Greg Martin was very helpful and friendly. I would highly recommend him as he won't push anything on you. North Penn was a complete 180 from the experience I had with Open Road Mazda.

Tony was very helpful in understanding the capabilities...

Tony was very helpful in understanding the capabilities of the CX-5. Jason was also very helpful with the paperwork and the process was a smooth one. I would recommend buying from North Penn Mazda.

I went to North Penn knowing exactly what I wanted in a...

I went to North Penn knowing exactly what I wanted in a car. Jason Hartman did a great job in matching a car to my needs and explaining all of the features and benefits to me. I purchased the car the same night and took it home. I will definitely shop here again and will be recommending to friends. Thanks North Penn

Clean, fast, upfront dealership. Pricing was compedative....

Clean, fast, upfront dealership. Pricing was compedative. Jason worked with me, nice guy. did not have car I was looking for in stock, found one right away.

Mike Fontaine's sales presentation was focused,...