North Park Subaru

Horrible customer service

This place had horrible customer service. The salesperson never had the answers I was looking for and would never notify me later about the financing options when they said they would. I told them I wanted to see what kind of rates my bank would give me and that I wouldn't be able to make it up there until a certain day of the week due to my work schedule. I talked to them almost daily for the week leading up to the day I was going to make a trip to see the vehicle. Went to my bank, spent 2 hours getting everything ready, and found out that the sold the car the day before they knew I was going to be making my trip up there.

Great experience!

Our salesman was awesome! Took great car of us, especially for being new, we had no idea he was professional and made sure we left happy! Thank you Derek Setser!

Unique and superior

My sales person was Rob Parr. I decided on the Subaru Forester. Rob is not a typical salesperson. He is extremely knowledgable and passionate about Subaru and that made the experience enjoyable. He was enthusiastic the whole time and I felt like he was concerned about mine and my families needs. I've already recommended this dealership to my friends and co-workers. When I got to finance Phil Larsen handled everything smooth and efficiently. He was very pleasant also. I definitely recommend this dealership. Go see Rob Parr.

Exceptional Experience

Derek Setser was the most professional, helpful, knowledgeable, courteous, enthusiastic and above all kindest salesman we have ever come across. You cannot put a price tag on outstanding customer service. Derek was one of the main reasons we decided on the Forester. He was such a great person to deal with. Derek went above and beyond to make our car experience a wonderful experience. To top things off his Finance Mgr. Philip Larson Jr, completed our experience with the same exceptional professionalism and knowledge. North Park Subaru on San Pedro, you are employing exceptional professionals from what I can see. Keep up the good work!

2016 WRX Premium

Had a great experience with the Subaru Team at North Park Subaru. Bob Marroquin, John Starr, and Phil Larson saw to it the the whole buying experience went well from beginning to end.

The first and last time I will walk into North Park Subaru

Let me start by stating that I believe that all dealerships have the right on regulating who and who can not drive more expensive, performance vehicles. That being said... I have never been more talked down to or disrespected like I was by a dealer from North Park Subaru. My girlfriend and I drove from Del Rio, about 2 and a half hours away, to celebrate the New Year in San Antonio. I've been looking to purchase a new WRX and trade in my 2011 Ram 1500. North Park is the closest Subaru dealership and had a great selection of WRXs so I thought to have a look. I do have the ability to buy the car but I told the dealer I'm waiting about 3 months to save up to have a larger down payment. He then asked me my age, I told him I was 22 and he told me I was too young to test drive. I asked him what the age limit was on test driving the specific vehicle and he said he would go ask his boss about it. He then came back and told me maybe if I was 24 because at 22 I probably didn't have the ability to buy a $40000 dollar vehicle... This is where things started to head south in my opinion. I explained that I wasn't looking at the STI I was just looking at the WRX premium which is considerably cheaper at $30000 and being in the military I have a steady paycheck and it would not be a problem. He then and for the rest of the time I was there continued to call me "kid" and "kids" like me. He then preceded to raise his voice in a crowded lobby and say "I can tell this has happened to you before because you have your argument all planned out". At this point i'm ready to walk out before he very loudly says "Lets go finish this in my office." So I very reluctantly follow with my girlfriend to his office so he can continue to go on and tell me all the things I did wrong by walking in there today. He started off by saying I should have lied and said I was buying right then or next week, I explained to him I'm not going to be dishonest about it and he says "well that's the way it works". He then suggested if I bring a parent in they could say they were buying the car and let me drive it half way through the test drive... AGAIN I had to explain to him i'm not a child and I'm buying the car for myself. At this point i'm done with the whole situation so I shake his hand and leave. Like I said in the beginning I understand why dealerships allow certain test drives and not others. North Park actually had instances where two of the same car are damaged because of idiots that just happen to be younger in age. That being said I will not be talked down to and treated like a child, I don't care if I'm 18 years old or let alone a 22 year old with a steady job in the military, a newer truck with more than enough trade-in value, and good credit. This one experience makes it so much easier to take my business to another dealership and suggest other people buying a Subaru to go somewhere else if they want to be taken seriously.

Awesome Dealership

My salesman, Derek Setser was awesome! He went out of his way to make my buying experience pleasant. He was great with my 8 year old, and kept him entertained while I signed all the paperwork. Phil the finance guy worked to get me a good deal and packages to protect my investment. I highly recommend this dealership.

Beyond Excellent - 100 Stars

My overall experience at NP Subaru was wonderful. David Silva is an exceptional person and sales person. Loving my Forester, THANK YOU DAVID SILVA! Hugs!

Perfect first time purchase experience !!

This was my first Subaru purchase and it was the greatest! Rob went above and beyond what any normal salesman would do to get me the best possible price for the car and my trade in! I will be going back to him in the future for any of my purchases..he has gotten himself a permanent customer. Thanks again Rob could not ask for a better salesman.

Great service for my Impreza

I would like to say my recent experience with the service department of North Park Subaru for a major repair on my Impreza was outstanding in every way! Thank you!

$1.85 O-Ring for $4.51

I just paid $4.51 for an o-ring that LISTS for $1.89. Thanks, North Park! Maybe you can sell me a new Outback for 250% of sticker price when I come back, which will be next Nevuary.Part # 34439FG000

Great experience

David was easy to work with, always returned phone calls or text messages. He was very courteous, always smiling. I will definitely look for him when I'm in the market for a new vehicle.

Great experience

I just bought my Infiniti FX35 from North Park Subaru and couldn't be more pleased. I found the car on Cars.com and expressed my interest. David Silva contacted me right away to set up an appointment. I arrived at the dealership the next day and was treated very graciously. They offered cold bottled water and candy (it was right before Halloween). I drove the car and loved it. They made a fair offer for my Jeep. They had just gotten the car on the lot 2 days before so it needed to be detailed. They did that the next day while I was at work and then I picked it up. Mr Silva even offered to deliver it to my home but I preferred to pick it up myself. I was not looking forward to my car-buying experience but North Park Subaru and Mr. Silva made it very enjoyable. Thanks A lot!

2013 Ford Mustang 5.0 GT Purchase

Recently I purchased a beautiful sports car from North Park Subaru. It was as simple as finding the car, negotiating the price and driving it off the lot. The team that I worked with was AMAZING!!! Albert [Salesman] was not pushy at all and really truly seemed to have my best interest at heart. He took my offer seriously and took it to Phil [Finance Manager]. It didn't take very long for us to negotiate the price, and the whole paperwork process took about half an hour. Half an hour after the docs were signed, the car was washed and delivered for my comfort. I have purchased over 20 vehicles [brand new and used] in my life time and this was by far the best experience I have ever had. Thanks North Park Subaru Team, you have gained a customer for life.Very Best, Edis Mekic

GREAT BUYING EXPERIENCE

On July 25, we purchased a 2011 Subaru Outback from North Park Subaru. David Silva was our point of contact and sales person. We feel this man went the extra mile for us. He was very knowledgeable about his product and explained every question we had about the car and the buying process in general. David was very courteous and we feel that he went out of his way to make us feel welcome at North Park. In the future, I would not hesitate to buy again from the North Park organization. We feel that David hit the ball out of the park!!!!

Great car buying experience!!

Found a used Prius online, contacted David at the dealership asked about the condition of the car and then called back a couple more times to ask about little things again - then had him physically go inspect and drive the car before I ever went in to make sure it was as he described. It was. I drove 3 1/2 hours from Waco to San Antonio and was concerned the whole way because some other dealers were less than accurate in their description of the vehicle. But the car was in as great as shape as the pictures looked and they described it! Took it for a quick drive on the highway and around town, walked inside, processed the paperwork with their friendly finance manager and we were done. It was a pleasant process with very nice people and we're super happy with the car. I would/will absolutely check back with North Park Subaru when we're ready to buy another car. Strongly suggest you check them out. I worked with David Ortiz and he was great!

David Silva is a class act

Just purchased a Forester from here. David was honest, transparent and incredibly helpful throughout the whole process. I would recommend this dealer - and David in particular - to anyone buying a car.

I bought 2010 Honda Accord, and enjoyed the experience! I...

I bought 2010 Honda Accord, and enjoyed the experience! I tried dif dealers and I would come back here again.Bob M. and the other team members went above and beyond

Can't say enough about my experience with David Silva...

Can't say enough about my experience with David Silva and North Park; being a young girl and it being my first new car purchase I was very nervous that they would try to take advantage of me; this was not the case. David treated me with respect from the start, going through the step by step process of buying a new vehicle and putting me at ease. They were very patient with me I really could not have asked for a better experience! I got the car of my dreams for a good price; what more could I ask for?!!

i really cant say enough about the staff.. and the...

i really cant say enough about the staff.. and the service from north park subaru.. they have gone the EXTRA mile.... Even tho I am more that 300 miles away.... i truly don't think I have had a better car buying experience.... A great deal on the vehicle of my choice.... AWSOME CUSTOMER SERVICE "PRICELESS"... THANKS KYLE CHAMBLIN!!!!! AND EVERYONE AT NORTH PARK SUBARU

My wife and I bought a 2014 Subaru Forester Premium, and...

My wife and I bought a 2014 Subaru Forester Premium, and a 2014 Subaru WRX from North Park Subaru. We had a fantastic time. We arrived on the lot and were looking around when a sales consulatnant came out to greet us. He said that we could look around as much as we wanted, then checked to make sure the vehicles we were interested in were unlocked, and then let us be. We were in and out of vehicles for at least 30 minutes before we decided on what we did and did not like.We went into the Dealership and our sales consultant asked us if we would like to take a vehicle for a test drive. We said yes. Once we were done he said if we wanted to an extended test drive some other time we could. We called back a week later told them that we would like to do an extended drive so that we could ensure our dogs fit in the back, and in the back seats. They were willing to give us the vehicle till Monday.Upon being ready to make a purchase they were willing to wait as long as we wanted to get the paperwork started. During the negotiation process I didn't get what I wanted exactly for my trade ins but in the end got what I wanted.We did end up paying more per month than I wanted but that is because I forgot about GAP insurance and did not factor that into my monthly payment plan. The also sold us an extended service plan, that may have been the best I've ever seen for the price they gave it to us for.Great buying experience, no pressure, friendly atmosphere. We were told that they make a lot of business from return customers, and I can see why. I would return to North Park Subaru if I ever need another vehicle.Our Sales Consultant was:Tim Kelley, Jr.9807 San PedroSan Antonio, TX 78216Fax 210-366-4870Office: 210-308 0200Mobile: 210-378-96921-800-280-5780E-mail: tkelleyatnpsubaru.com

Great price for a used car

I bought a 2012 Kia Soul with just over 17K miles. It was priced to move, about $1400 under value. Car looks practically brand new and saved me more than $3000 over a new one. When I went in to test drive the car after finding it on Cars.com, I wrote them a check for it within 30 minutes.

It's a wonderful trip & experience

My husband & I drove 10 hrs from Amarillo to there. Robert Marroquin was already get ready every thing & wait for us. We bought the truck is 2006 ford-150. The truck & price are perfect for us. Robert knew we would stay than he arrangemented a hotel & took us there. It's long & tired trip but Robert made us felt warm just like a friend. We'll be back for another car.

bougth a used 2006 F250 6.0 drove off the lot ran great...

bougth a used 2006 F250 6.0 drove off the lot ran great .within 5 months it had injector issues #5.6.8 in order for the repair i had to up grade the coverage to get the issues fixed at the same time the a/c went out i being a machanic replace the accumalator (a/c).i took it over to the service dept and explian the issues and left a printed copy of the issues with instructions just to check the a/c .well one week later i get the truck back total cost $556.00 plus the $150.00 deductable i have had more issues with the truck ever since the worked on it now all i do is start the truck every other day it just sits in my drive way i can go on and on on the service .put it this way i'm paying for a truck just for decoration .i can;t sell it I owe on it can't trade it in to much is owed on it i will be upside down so i'm stuck like chuck (the last time i took it to them they said low compresstion cyl 6.8 well if you do not clean the injector ports before installing the new ones you will blow the piston rings ,i'm in need of a good lawyer i guess so no i'm not happy with the north park group will never recomend or buy from them .letting the people i know and everyone i meet the story.

Really not important enough to remember his name...We...

Really not important enough to remember his name...We went to buy a used Aspen they had. Got there right before they closed, so we didn't want to hold them up. We made an offer and slick was going to call next am....which didn't happen. They must be doing really well!! Didn't want our money. When my husband called he said the manager was supposed to have called. DIDN'T happen. They really stink. New cars, maybe different, but they really don't try to sell used.

Used Car Not Ready for Sale

It is bad when a 2002 car with 70,000 miles is in better shape than a 2008 car with 12,300 miles. And they want you to buy it before all the repairs are done without any guarantee. Sales Manager wanted to make us feel like he knew much more than we did. Salesman was friendly and helpful but wanted to make the sale but there was NO flexibility based on other cars listed on this site, be very cautious when dealing with this Dealership.

Excellent Service

Bought a 2001 Dodge Ram 1500 about a month ago.I received excellent service from the salesman and got a good truck.

After being turned down at other dealers and being...

After being turned down at other dealers and being treated as if i was a bad person and not worth their time because of my bad credit these people were able to get me into the car I wanted at the right price and payments as well as a fair amount for my trade. They were friendly,honest and fair. They got me approved without asking for $3000 down like the other places. So thanks to them after 18yrs of driving my little 93 ford ranger I finally got me an Awesome used HHR. Thank You Richard and Brenda me and my wife are very happy.

Though they asked for the coupon when I arrived, they did...

Though they asked for the coupon when I arrived, they did not give me the discount and they charged me to rotate the tires when I specifically asked them not to as it had been recently done. I made the mistake of not checking my bill and didn't realize the ~$30 overcharge. It took a week of daily phone calls before I finally reached Allan (who said he called me back and left a message, but I had no message). When we finally did get in touch, I still had to argue to get a check cut rather than credit. Moreover, I got a 'courtesy' text message that if I wasn't satisfied I should call customer service. I called twice. Left a message both times and customer service never called me back. Thankfully, there is another Subaru Service Company in the area. I have not been back to North Park.

I started my car buying Saturday in Austin at Howdy Honda...

I started my car buying Saturday in Austin at Howdy Honda where I could not get a sales person to help me. Left and went to Austin Subaru and they didn't have much for inventory and they also would not deal for the price for the Impreza we would have bought from them but they would not deal on the price. I told them about the special prices that Town north had. The sales man told me they would not have the car at that "crazy price"We left in a bad mood and on the way home we called North Park Subaru in San Antonio because I saw a Impreza outback sport on special on their website. WE talked to Tim kelly on the phone and asked him if they had the car in stock that was advertised and he said yes. We drove about 100 miles to the dealership and were greeted by Tim Kelly when we walked into the showroom. He had the Car that I called about ready to look at when we arrived. We test drove it and knew I wanted it for my daughter.Tim was the best no pressure sales man I ever had and we got a super price. Tim Kelly knew the answers to all of my questions which really impressed me. We bought the car from him because the price was so good but also because he is a great person. Three weeks later my sister in-law wanted my help in looking for a new car so she wouldn't be taken by a dealer. We test drove a Honda then we went to Austin Subaru but the same old crap went on up there. while she was test driving a Forrester I was calling up Tim Kelly but he was busy with sale but he had his sales manager call me. I told him what my sister in-law wanted and he gave me a great price. Austin Subaru would not even come close to the price give to me by North Park Subaru in fact the salesman told us that was a crazy price and to come back when we didn't get the car at that price. WE drove on down to North park subaru and Tim Kelly had the car waiting for us and my sister in-law bought it from Tim Kelly I would alway like to buy from Tim kelly.