North County Buick GMC

MUST READ before going there

--MUST READ before going there--My review is for the Bat xxxx Crazy Sales people at North County Buick Cadillac GMC that jump on other peoples cars.At one point I thought the sales manager was going to use a from of extortion to get me to buy a car or sue me or worse yet have me taking to Jail!A surprising new low for a car salesman, the "sales manager" Drew jumped on my car and said I hit him as I was backing out to leave. In my time I have been through this process a few times. I've bought 2 new cars and a lease. Also I have purchased a number of used cars. Every time they pull out the 4 boxes and ask what monthly payment are you looking for but this time was a special experience! Absolute low life's with no integrity that don't give a xxxx about the customer; these are the salesman at North County Buick Cadillac GMC. An hour and half passed, After looking at cars and a test drive. My wife and I had a seat to run through the numbers with the salesman Mac, telling him again we had a 2 month old at home with grandma and couldn't stay much longer. He walked back again to talk with whoever manager only to return to draw a Chart/Graphic and to teach/lecture us about an amortization schedule. I was surprised by this got mad then got up and told my wife "let's go" As we were followed out by someone claiming to be the sales manager "Drew" and demanding to know why we didn't buy a car but instead we walked out. I told him I didn't have to explain anything to him and got in my car. As I started to back my car out slowly I looked at him only to see him jump on my car and grab his leg. I couldn't believe this guy, he didn't want us to go so bad he jumped on my car! xxx? He said that I hit him and that my tire hit his knee. I got out of my car knowing if I left and this desperate salesman pushed it I could be change with felony hit-and-run. My wife was in the passenger seat and watched this all happen. The "sales manager" was grabbing his leg and again he was asking me why I wasn't going to buy a car, I told him it's because you guys are playing games like this. I told my wife to hand me my cell phone so I could call the police and get this documented, I wasn't going to leave this place with someone chasing me out the door and jumping on my car then saying I hit them. Holy xxxx!!!! At this point of getting my cell phone from my wife the "SALES MANAGER" said that he was just playing and I don't need to call the cops that he just wanted me to tell him why we were leaving without but a car. F' this place full of crazy salesman. Good luck to anyone who goes here because they will find a way to RIP YOU OFF! if not by Extortion!!!!This was my 1st time at a Buick/Cadillac dealership and I always held Cadillac in high regards until now.

Great experience and value for buying my used truck

I just bought a new (used - but new to me) Nissan Crew Cab pickup from North County GMC. I love my new truck!!!! I really had a great time working with the sales lady! She was very knowledgeable on the used SUVs I was originally looking for. Then I saw the pick up. She suggested I drive the SUVs first and then the truck to make sure the truck would work for me. And it did.I had a 13 year old Infinity QX56 SUV that I used as a trade in. I feel that they really did give me a fair price for it. The sales lady was very fun to work with. The finance lady was also easy to work with.I recommend them to anyone looking for a used vehicle

Extended Warranty

I have been waiting almost 3 months for a refund on a canceled extended warranty.I canceled within 3 days of purchase and it now appears they didn't even enter the paperwork.Supposedly they resubmitted the request after 8 weeks but I haven't seen anything yet.

Great service

Service was great and drove out with the car I wanted

great salesteam

the salesperson is knowledge and great! the car is nice, we really like it!

Amazing purchase process

Mac Baker is a true professional........................

Buick Escondido BEST SERVICE DEPT Hutch Green

Hutch Green is a highly skilled service advisor at Buick Escondido. I have a 2011 Enclave and each time I bring in my car for service Hutch is prepared and up to date on the recall, service and safety needs of my car. His attention to detail is stellar. He always reserves a loaner car for me because he knows I have to pick up kids for carpool. I appreciate this! It makes the inconvenience of getting your car serviced not so inconvenient. I can still be productive without my car because of Hutch Green's attention to detail and his personal touch. He's a great communicator and keeps me in the loop of when my car will be ready. I highly recommend and trust Hutch Green and North County Buick of Escondido.

Service Department

With the recent changes in the service department it hasgone from a good department to a great department. Highlyrecommended!

Top Dealership in San Diego County!!

It was the third vehicle I purchased from North County GMC and it was by far the best experience! Omar was our sales rep and did a great job coordinating the deal. 5 Stars!!

I'm happy!

They were awesome in every way! Truly good people!

Overall an excellent experience.

When we arrived to the dealer we were very courteously welcomed by Mac Baker "Cadillac Mac" (the sales agent) he was very respectful and knowledgeable about the vehicle we were looking for.Making us feel at all times welcomed and comfortable with out ever being pushy.Second day we contacted him he went absolutely out of his way to take us in late into the evening coming into work being his day off.We were offer several different options based on what we were looking for, making it easier for us to make a better informed decision.

Amazing!

I was able to get my car done extremely fast - had no issues, & my techs went above & beyond! - this is my 2nd GMC & this is why I have continuously come back!

1st service and navagation issues

everything was done as promised, aaron the technicial was great!

Great timely service.

I always have my truck serviced at North County GMC. They always get me in when it's best for my schedule and they do the job right the first time. I always wait in the waiting area for my truck to be serviced because they get it done in very short order. I am very pleased with North County GMC.

Great customer service

My service provider was very efficient and kind. The level of customer service is exceptional (:

5 Star Customer Service

I am fortunate to work with Brian in the service dept., because, his service has always been 5 star for me.

Happy customer

Todd Rogers is always fast, efficient and courteous. Always a pleasure working with him.

Awesome Dealership!

North County Buick Cadillac GMC is awesome!!!!!!!!!!

Clean, friendly, TV & coffee while waiting

I arrived at lunch time so the mechanics were out, so I waited a little longer than I would have liked. 3 hours later I left happy because my rep gave me a nice discount on my new battery. Thank you!

Knowledge and lots of kindness!

We were on the internet; been talking about needing a new car; put in some info; got a call from Shay. Absolutely no pressure. It was as if a friend called to let us know where we could get our best deal and cost savings. Wow, that was it; he said he would be there to help if we decided. Loved not being bombarded with phone calls. Few days later we went in; Shay was with another buyer and he asked Sheila to help us. She was amazing in the way she wanted to help us find the SRX we were wanting but then let us know they would not be making them after 2016. She researched all there was on the new ST5? (Cadillac Crossover) and said she would call as soon as we could build one. Nice she wasn't adamant about us getting what was available right then. She never tried to talk us into anything; just kept giving us info. Less than a week later, we decided to go with the Buick Enclave (which we also loved) rather than wait (our 16 year old Cadillac was not being its dependable self) and again went on the internet to see what was available...making contact with Shay/Sheila again. Sheila called and asked if we wanted to come in that evening but we had some other commitments so we made it the following morning at 10am. We really didn't want her to have to stay after hours for this car sale for us. Well she called later that evening because she was getting all the paper work done for us so we wouldn't have to be waiting so long. Greatly appreciated! So the following morning we came in and Sheila took us over to the car so we could see what we were buying and then introduced us to Alex (finance). Another amazing young man who knows his numbers. After listening to us he figured out the exact way we wanted to finance, but that wasn't all. He walked us out to the car and took us through so much of the programming. Sheila helped me sync my iPhone and provided all the detail for our ONstar connection. We have not been in a dealership for over 16 years! If this is the new way of purchasing a car, we love it! Thank you North County Buick, etc. for a very pleasant experience. P.S. Our Edward Jones investment rep had purchased a Cadillac from you and told us you were great!

Great professional experience!

Experience was great! Very professional staff from sales to finance and out the door. Highly recommend.

AWESOME EXPERIENCE!!

We worked with Shiela Hayes & she was WONDERFUL!! I would definitely recommend to all my friends that they call her when shopping for a vehicle.

Customer

The Staff was very professional and made the process of purchasing a vehicle headache free! Thank you Gabriel, Randy and David at North County GMC.

Dale Jones

We have had great service from the very beginning of our purchase of our Verano. All employees have been more than helpful.After our purchase with our great,friendly,and knowledgeable sales person Debi Rogers, we sent our daughter and son-in-law to see Debi when they were ready to buy a truck. They bought a super, beautiful black Denali. We both will be using your(our)dealership for a long time.Dale and Theresa Jones

Great service

They are great, fast , kind and helpful . We are completely satisfied with Noth County Service especially Brian Clegg, he always tries his best to make sure we are satisfied, always take care of every thing. We are 100% satisfied!!! Thanks

Shapping for a new car

It was a great a pleasant experience shopping for a car at North County Buick GMC Cadillac. Shay Simpson was very helpful and made the transaction very smooth.

North County GMC is the best!!

North County GMC is by far the best GM dealership that I know of to get my truck serviced. I will go nowhere else as I trust service writers Hutch and Brian, and mechanic Aaron with my truck. They have taken care of me for years and I can always rely on them for excellent and extremely honest service.

Excellent Service

you guys make it easy. I tell you what I want, you find it, you get it and you give me the best deal.

good service,thank you

Everything went smooth and efficient.its always a pleasure talking to Larry Shoebridge.A Loaner vehicle was offered and very much appreciated.

Service Appointment

I schedule my appoints around Jeremy Powell's schedule as I completely trust him with my car 100%.

GREAT SERVICES

THAT EVERYONE IS SO AWESOME, KIND AND HELPFUL!!ESPECAILLY ROBERT(HUTCH)GREEN!!!

Survey

Like I said in first survey, service was good in a timely fashion

Michael Steinlicht

This is my 3rd vehicle purchase from North County GMC and I have been very impressed each time. Very professional staff in both the Sales and Service side of the business. In fact, this was probably the least painful purchase of vehicle I have ever made. Thanks!

Exceptional customer service

I service my car at this location because of the personalized service I receive from Todd. He is always helpful and works me into the schedule even on short notice. All of the service department has been helpful when I have appointments including Hector, Bryan, and Hutch. I feel confident that my car will be repaired properly and professionally. Thank you for providing such outstanding service.

North County Cadillac Service

Service was timely and complete. Shuttle service is a great feature and provides a much-needed convenience. Brian Clegg is outstanding- incredibly helpful and knowledgeable. Best I have come across in 35 years of driving and maintaining cars.

l love my Buick

Comfortable spacious area to wait and work while car is being serviced. Service was prompt.

Good service

Got the service done in a acceptable time frame. Also fixed a recall issue

Great and friendly service

The service dept was great!! Got me into a loaner car and got my SRX fixed in one day.

Great service

Consistently excellent service, friendly, competent, great facility

excellent service

Jeremy always takes good care of my vehicle when I bring it in for service. Never feel pressured into paying more for maintaining my vehicle. Wmork is done on a timely matter and always when stated

Excellent service

Our experience at the dealership was excellent. Sheila made the transaction easy and stress free . I was able to walk away with the truck I wanted for the right price. I would definitely go back for future business. Bill R.

No. County GMC repair center

The service center has always been top notch. I have been particularly happy with the service provided by Jeremy and Hutch. they are the reason I keep going back.

Outstanding salespeople and service department

We are now the owners of the most gorgeous white SRX 2016 Premium Package car. This SRX is the 4th car we have purchased from North County GMC-Cadillac-Buick. Debbie has been our salesperson... however, the title salesperson does not begin to describe the job Debbie has done for us. Her knowledge of each of the vehicles, professional manner, and commitment to the North County dealership and her customers is outstanding - 5 STAR! Her expertise and efforts to work with us from beginning to purchase and beyond maker her an assest to the dealership and customers like us. We will remain North County customers.

Great service

Great dealer! Really takes care of you after the sale.

Mrs..

Hutch and the service department provided great and friendly service as usual.

Incredible super service.

WOw!!! Incredible. 5 min. For reception, lisen the small problems and delivery a CAR. Hector is a excelent and pro service representative, he was in the phone in contacte with me all the way. When I was for my car, less than 5 mins. Again is incredible. The repairs was 100% done. A+. Included all radio and screen changed. Wow!!!

Calvin Armstrong

The experience was very good. Melanie is an aggressive sales person and is to be commended for keeping the only GMC Canyon in the county available for me to purchase. Thanks again Melanie.

Great Service!

On a recent trip from San Jose to San Diego, my 2008 GMC Acadia broke down. I brought it in to North County Buick and found out my SUV had a slew of issues. The fact of the matter is, it had been having problems for a couple of years however upon taking it to other GMC dealerships with no resolution it was only a matter of time. Brian my amazing service representative was very friendly and helpful in explaining the depth of problems my vehicle was having. Fortunately I had an extended warranty which Brian believed should cover most of the problems I was having. I was told it would take about a week and a half and was provided a loaner during this time, which was unexpected as no other dealer had ever taken care of me this way. Unfortunately what we came to find out is that this extended warranty company had essentially ripped me off and only covered less than 1/5 of the estimated cost. Brian did his best to work with my budget and offered me solutions, it was still incredibly expensive but I must say that thanks to the outstanding service I was given it was less painful. The car is now running much more smoothly. The battery died the following day and there is still work that I opted not to get done due to the cost, but it is up and running!

Great experience

Straight forward, reasonable time, and no games. Great way to buy a truck!

Great overall experience

Great effort by all employees and the owner, have a topnotch truck and I appreciate all the team-work needed for its' purchase. Alex Woods is an excellent sales person and I wish to say thanks again for his participation and help. Your dealership is filled with some great people. Thank-you all, from this retired Navy Chief.

Cadillac Escondido delivers high quality service!

The gentleman who helped us with the service was excellent. He was gracious, patient, helpful and knowledgeable. The car was done when he said it would be done!

service

took my car in for service -- everyone were very helpful great service

Great service personnel

My service contact helped me out by going the extra mile to accommodate my schedule and explained some additional features to my vehicle when I picked it up. Thanks!

2015 Escalade

Very happy with my experience. Had what I wanted and made the buying process seamless.

R BERTI

Hutch Green was very professional and made sure that my vehicle was properly repaired and he p5rovided me with a loaner vehicle!

Service Department

Service department has always made every visit from the most basic servicing of the car to the worst. Everyone is always very courteous and helpful. The dealership itself has been a very different story. Once, the lease was signed I have not had one person contact me to check on my experience. This could be because I have made it very clear that the 2013 Cadillac ATS I have has been the worst General Motors car I have ever owned. Pistons blew at 12,000 miles and the CUE system was just recently replaced, besides the numerous recalls (at least 8) for the car. Have owned GM cars for the last 40 years.Could not get help or answers from the GM Corporation when I contacted them regarding major issues. My plan was to lease a high end car and then purchase it at the end of the lease. Have my doubts on this now. Although I probably should keep the car now that the engine has been rebuilt and the Cue computer system has been replaced. Consumer Reports just published an article rating Cadillac as one of the ten worst cars to buy!! I couldn't agree more.

Great customer service

staff provided good customer service in a timely fashion. Great experience

great service

Todd took care of me and did a superb job to ensure my car was taken care of.

Above and beyone

I brought my Tahoe in for a problem. I was serviced and returned to me and I went home. We discovered a new problem and I returned to North County late Friday afternoon. I was pressed because we were taking my grand daughter to Disneyland on sunday for her 4th birthday and I needed the Tahoe. George (service tech) worked frantically until closing time. Almost running between the car and the service bay, but he was unable to fix it. He did tell me though he would be in Saturday morning and continue to work on it. It turned out that the replacement part had been mislabeled and once he had the correct part the issue was resolved. Thank you George for a great job! And thanks to Larry (service advisor) for working with me on this issue.

Thank you North County Buick GMC Cadillac

Our service adviser is Jeremy. He is always professional and very accommodating. My wife is comfortable asking him questions and trust his judgement. Everyone is very friendly and wishes both of us a good day.

great sales/service

Very accommodating. Debby a great sales person to work with through purchase experience and well after.

Best Sales experience

I recently bought my 2015 Cadillac ATS from this dealership. They went above and beyond to find a car that I loved and my sales rep provided some of the best customer service I have ever encountered. When I walked in they immediately offered me a complimentary water bottle, donuts and coffee! After telling the sales guy what I wanted I sat in their comfortable waiting lounge while he pulled up the exact car I wanted. He went over EVERYTHING! He really made me fall in love with all the features of the car. Since it was a loaner car I also got a great deal. I would HIGHLY recommend this dealer to anyone.

HUTCH IS THE MAN!!!!

Hutch Green in the service department made sure my car got fixed and back on the road ASAP. After quickly diagnosing my car with a failed O2 sensor, Hutch had it repaired and back to me in no time. It is because of this service that I drive past two other Cadillac dealerships to bring it here. Thank you Hutch.

Great experience

Sheila Hays was excellent in sales as was David Hernandez in the business office.

What is this

This Service was for a scheduled oil change and tire rotation. while this is a minor service, I will say that it was done well. I left my vehicle at the service area and was called when I could pick up my car. This was a short time and I picked up my car without incident. As it was under Lease, there was no charge.

Great Experience!

Great experience dealing with all the folks at North County Escondido GMC. We didn't plan on getting a new car when we stopped by to do some "window" shopping but ended up driving away with a new 2016 GMC Yukon XL. Thank you for making the process easy!Julio & Karla Alcala

Mr James Huguley

Did excellent job on repairing SRX it is running very nice. Provided loaner vehicle while car was getting repaired.

Great Dealership!

The service staff are very helpful. They jump right in to help and got my car in right away. All of the work was done in a very short time and they got me out early.

Timely maintenance.

I am always very pleased with the service my truck receives at North County GMC. They get the truck in right on time and get it back to me in a very timely manner and the work is done right the first time. My service writer Jeremy is very pleasant to deal with and I feel that he takes care of my needs. Keep up the good work!

Great Service

We have a 2006 Envoy we purchased from North County GMC. Our service adviser Brian has always given us excellent service and always try to find time to fit within our schedules, even without an appointment,

Great Service

Brian was very helpful. He has great customer service skills.

Stay Away

Numerous issues on other boards...particularly with finance...do your home work or you will be sorry later...I made the mistake of being to trusting

Terrible Finance Customer Service

Worst customer service in finance I have ever seen...stay away from their extended warranty plans...you'll definitely be sorry

wheelchair icon Accessible Verandah Suites

I have always gotten great service. Great donuts and coffee while you wait.

Great experience

I was very please with the experience buying a new truck at North County Buick GMC Cadillac in Escondido, CA. The staff was courteous and helpful with no pressure. Thanks for a great experience.

Great service!

I love the fact that when I take my car, they automatically lend me one at no charge. This is very convenient, especially, when you I have other errands to take care off.

Great service and great looking dealership.

They know what their doing they work as a team, try to do everything as soon as possible to shorten the waiting, I love it. Thank you for all the great job you all do..

Great facilities and customer service

Larry Shoebridge is my service advisor. He is always extremely easy to work with and very helpful. I have punched my last two cars here and all my expectations have been met.

Relatively painless

Hector was great, rental car experience was long and a pain in the butt

Could not ask for better or more prompt service.

We had a small issue with the electronic tire pressure sensor. Shortly after each of the last two services the right front tire sensor showed 0 pounds air pressure. We returned the car the next day and within a couple of minutes the sensor was reset. All was o.k. until this last service when the same sensor failed. It was corrected the next day, but then failed a couple of days later. We returned the car again and this time the sensor was replaced. This occurred about ten days ago. To date all is well.Our service appointments are taken care of on time. To date we are very satisfied with all services to date. Will be back as required. Hector was most helpful. All our questions and concerns were taken care of promptly. D. Macari

Great Service dept.

I love my SRX. Hutch Green is my service rep. He always fits me into his schedule. Best service dept. on earth.

Very clean

Before going to the dealership I did my homework on line cking out all the reviews on the different cars I was choosing between the Buick , gmc, and the srx well it goes without saying once I got in the srx I was sold. I was well taken care of at the dealership didn't feel pressured at all they found the car I wanted and within a phew days I was driving my new srx and I love it thanks north county Cadillac it was a pleasure

Great service

Always a good feeling when I roll into my Cadillac dealer. My service advisor Brian always greats me by name. He always listens to my concerns about the vehicle. I am treated so kindly there. Always feel well taken care of. They want a satisfied customer... And I am

Great People

Friendly place. Nice facility. Love the coffee machine!You got a 9 because the car wash machine was non-op!

Review

It all went great. Everything was taken care of. I appreciate everything getting taken care of.

Service and repair

My service and repair work was handled by "Hutch." I opted to wait for my car to be serviced but when it was apparent it would require ordering a part Hutch suggested I leave the car overnight. I ageed and Hutch provided me with very nice 2016 Black Cadillac SRX...VERY NICE !!!Thanks Hutch for all you did, Good Job buddy!

Quik & Painless service

quik and painless, very helpful & the free rental makes up for loss car time. no down time for work,

Business Owner

Best service around. Broke down on job site and was back on the roadby noon.

Great Service

Larry S. in the Service Dept has always been extremely helpful with my questions. His follow up and no nonsense approach are appreciated. I continue to be pleased with the work performed on my vehicle.

Great service.

The Service Department at this dealership is staffed with professional, accommodating and knowledgeable staff. Everyone I came in contact with was pleasant and helpful. The work was done in the time frame they indicated and done "right the first time"!

Service with

The service was close to excellent. One thing I noticed from the last couple of times I've taken my car in, is that it would be helpful when waiting for a service that takes more than an hour or so, to have the service rep. come and give us an update every so often. That'll provide us with a better idea of what's going on, and how to manage our time while waiting. Also, this dealership has been really good about owning up to their mistakes by compensating us with free service. That shows a lot of integrity, especially with reputations some dealers may have.

Gene Matarrese

Treated like family. Since I have been treated so well through the Service Dept., I bought a new vehicle from you guys.

Hands down best service dept. Hutch is the man.

Any time I need my CTS-V worked on or I have routine service due I take it to North County Cadillac. Hutch in the service department is hands down the best. He always provides service with a smile and will bend over backward to help/accommodate you. My car took a little longer then expected and he kept me updated with calls, text, and even gave me his personal cell number so I could contact him directly with any questions or concerns.Highly recommended service department and highly reccomend Hutch.

Customer

Straight-forward and to the point regarding saying what will be done and doing it well

Great service

Service advisor always ready and work done properly.

Service

I have been dealing with North County GMC for your and Todd Rodgers has always been great help in the service dept.

dealership

Not much to tell. Called for an oil change appointment, arrived on time, was met by Todd Rogers and he took care of things. He found that I had an outstanding recall that he took care of at that time. He did attempt to sell me a tire rotation package and I told him that Discount Tire rotates my tires free and therefore I would be paying for something I could get free. Other than that everything was perfect.

Maintenance Service as Per ONSTAR monthly notice

I made an appointment for maintenance service and my Cadillac got a next day service. The Service Advisor was prompt in coming out to meet me as soon as I got there. The service was completed in the time promised. The waiting room was comfortable with plenty of bottled water, good selection of coffee and mini doughnuts. The TV show was good, I did not have time to get bored waiting. The Ladies restroom was clean.Keep up the good works.Thank you.

Love this Dealership

Larry is always very polite, knowledgeable and accommodating. He goes out the way to make sure everything is taken care of in a timely manner. He phones me when my car is ready and makes sure all my questions are answered

Great Service!

I took my 2012 Acadia in for some routine service based on mileage, got a timely appointment, courteous treatment, and was in and out of there in less than an hour. Naturally, most of this is due to the extreme competence and efficiency of Hutch Green.

Great service

The staff is always very nice and our service is always great.

Jeremy- Oil Change

Jeremy always takes care of us, and was nice enough to lend me a loaner even though my service wouldn't take long, so that I could run some errands.

Great Service

As usual, a pleasant experience, Waiting was made pleasant because the various things available to the customers. People were friendly. Thank you and continue your excellent and friendly customer services.

Great Service, Great Donut Holes!

I just needed an oil change and tire rotation since we had just traveled over 7,200 miles on a cross country trip since the last servicing. I got in early and my service writer Jeremy took the car right away. I explained that I needed to be gone by 10:30am to get my wife to a scheduled appointment. He had my SRX back in my possession by 10:30. I really appreciate that he listened and understood my needs. Thanks Jeremy!

Buick recall

My car had a recall issue & they did the work in a timely manner. Very happy with results.

Super sevice.

You make me feel Cadillac!!!!! You are some miles ahead of my expectations.

Easy to deal with,

I went in to have a tire valve replaced and you did the R&R plus an oil change and everything was taken care of quickly.

owner

Excellent job by everybody. Salesperson and finance person were very professional.

Excellent repair service

North County Cadillac is the only place I take my two Cadillacs, and Chevy truck for service. Hutch Green is always professional and works hard to make sure my vehicles are serviced properly. It is hard to find someone you can trust like I trust Hutch Green.

GMC Canyon Purchase

Appy, Kyle, Drew, and the rest of the team were great. They worked hard to get us the truck we wanted and we really appreciate the military discounts we received.

Great EXPERIENCE

I was extremely pleased with the customer service Shay Simpson provided and continues to provide. He was professional, patient, and focused his attention on us to provide everything we needed. He answered every question we had and was extremely knowledgeable of the product he sold us. Made my wife extremely happy. Hopefully I will be able to drive the vehicle some time. :)

Excellent first service

fast first car service ! Place is clean and entertaining (TVs, coffee, water, etc)

Great Service

Your service department is the best. We always get our service scheduled as needed

Fran Ronalds

Everything was fine, I dropped off my car and went to a Kiwanis meeting, came back and my car was almost done. Sorry to hear you are not washing cars after service.

Oil Change Service

The service was great as usual. Larry Shoebridge is a great service adviser who has taken great care of my auto needs for a lot of years. The facility and waiting area is nicely appointed and care for and everyone I have met there is friendly and helpful.

Recall & 2nd Service

Quick quality service and very easy to work with - vehicle was ready earlier than expected.

Great service

Tod Rogers is always very fast, efficient and curtious when I take my Cadillac XTS in for service.

Super Repair Service!!!

Todd is terrific , Service was Quick, Price was less than quoted which was greatly excepted. I have always been treated with courtesy service. In addition the repair was done while I waited which is always a plus... Thank you North County GMC.

Excellent Service Report

We always have a very nice experience at No. County Cadillac. Our service manager, Larry Shoebridge, always makes sure any problem we may have is taken care of. Everything is done in a timely manner and we have never been disappointed. Everyone is very courteous and helpful.

Great service

Went in for an air conditioning check. Since they needed to keep my truck overnight to check for any possible leaks I was given a loaner car. All under warranty and free. My past experience with this dealership has been amazing, from purchase to the service department. Great people who stand behind their word and work.

Great service

Always get treated with great customer service would definitely recommended family and friends to go here

First Service on my new 2015 Cadillac XTS

It far exceeded my expectations and buying a Cadillac I had high expectations! Service department was awesome and professional. Gave me a Cadillac loaner to use and they performed impeccable service on my vehicle and it was returned to me like it came off the showroom. Washed and perfectly clean.

Great Service and Price!

Great service from your sales team! I would highly recommend North County Buick to my friends or anyone looking for a car. Messers. Ybarra and Valenzuela were awesome!

Escalade, Hybrid

Routine maintenance. Other vehicle issue not resolved

amazing customer service

Bryce was extremely personable, friendly, genuine and efficient. This was the best car buying experience I've had and since I always lease my cars, I have a lot of experience. I had also just come straight from another dealer where they were helpful but not nearly as engaged with their customers as was my experience at Hoehn. Thank you for getting me into the exact car I wanted at the exact price I wanted. I will be referring friends and family!

Great service, free coffe, great donut holes.

Always friendly service writer, service always done on time and complete.

Great Service

In all my years of dealing with car dealerships this is the best and Larry in the finest service writer that I have ever dealt with.

good service

Jeremy was very helpful and made sure I had everything taken care of.

Professional

Amazing experience. Professional and not pushy which makes the it so much easier

Cadillac

When I got to the dealership, I was helped right away and was in and out of the dealership quickly. They have good costumer service.

courtious and professional

All the service people seemed interested in my service call and were very polite and professional. I have always found the service department to be truly professional.

Dream Car Happy

LOVE THE STAFF.. Services & Parts are rock stars.. The really do go above & beyond for there customers! & I was so happy with my buying experience I wanted to WORK there...! Had a blast getting my dream car!

Purchase & Vehicle Service Review

Service Advisors are always very customer service oriented and work hard to handle the customer's concerns.

Improved experience this time around

this time around was much better than the last. Service was prompt and ahead of the estimate time provided.no complaints from me. If this is my experience over the next couple times, I'll bump up my rating to 5 stars.

car repair

our consultant was very helpful and attended all our needs

great sales man

Sales people worked with me very well and helped me in every way that I could think of. They were wonderful to work with. Great experience.

wonderful experience and dealership

Larry the service man could not have been more helpful nor enjoyable. He is for sure an asset to your company.

Customer

Great service from start to finish from the service agent and the mechanics.

Everything that I thought it would be, it was.

The whole sales experience was a completely enjoyable experience!My sales person was a very knowledgeable individual.

Great service experience

I received a recall notice for my 2012 GMC Acadia took it in the service writer was quick and professional. I had planned to leave my vehicle all day but received a call a few hours later telling me that the vehicle was ready the best part was they had washed my vehicle saving me a trip to the car wash. Very happy with the service

Great service

I recently had my vehicle in for repair. The staff was very helpful and kept me informed on the progress throughout the 9 days it needed to be worked on.

BUYER BEWARE OF NORTH COUNTY BUICK-CADILAC

READ THE REVIEWS FOR THIS DEALER, THEN LOOK AT THEM FOR OTHER DEALERS IN THE AREA. BEWARE, NORTH COUNTY IS FRIENDLY ETC. UNTIL THE DEAL IS DONE, THEN IT'S BYE-BYE. I'LL NEVER BUY ANOTHER CAR THERE AND WILL TAKE MY CAR ELSEWARE FOR SERVICE. SCREW ME ONCE, THEIR FAULT, TWICE, IT'S MY FAULT. LOVE THE CAR, JUST NOT THE DEALER.

Thanks North County GMC

The sales and finance team were great you guys Rock!!!!!!! Thanks I love the Truck

Family Friendly

Thank you for taking care of our family, we appreciate all your hard work and patience.

Review

Service is always courteous, convenient and rapid with great results. Hutch has always been responsive and helpful.

Consultant

I was pleased that I was offered a loaner car without asking for one, and that the work was done in a timely way.

Great service

The whole process was great and our salesman was excellent

Great service

My ATS had cracks in the integrated center CUE screen. Not the outer glass. In addition, I received a safety recall notice in the mail regarding the roof panel switch. I made an appointment and brought my car in. I was greeted within a few minutes of arrival by Todd. He checked the center screen and called the Service Manager over to my car to get his recommendation. The Service Manager quickly approved a replacement of the unit. Todd brought me in to the Service Department to write up my service order. He told me it would take approximately 2 days to complete the work including the safety recall issue. He provided a rental car. 2 days later my car was ready. It was washed while I received my completed paperwork. Todd was professional, caring and pleasant. Thank you, Todd for a pleasant experience.

Great service.

Great service. Great service.Great service.Great service.

Car Service At NCBC

I was having an issue with my car and called my service advisor, (Larry) he made arraignments for my car to be looked at and fixed. He called me with an update. My car was ready ahead of time, most important it was fixed! Thank you for making such a stressful task go with stress free. I Wasn't concerned or worried I knew it would get all worked out. I wont take my car to any other place to get worked on.-Cath Ingle

Safe & sound Senior with North County Cadillac !

I kept hearing a noise which seemed to be coming from my left front wheel area so I drove in to see Todd Rodgers. He took the time to drive "Wings" for a listen and made appointment for the next day. It was, in fact, a wheel bearing. In and out in one day I'm safe and sound, which being a senior female, that is super important!Thank you, Todd, Travis and North County Cadillac.

Escondido Auto Park Buick

The dealership has an excellent service dept and service dept manager. Having owned a high end vehicle I was reluctant to purchase a Buick. I have not been disappointed in the car or this service dept. The dealership is lacking in their customer outreach program. We were recently reached out to for a buy back of our car. It was the most confusing, mishandled transaction. Nobody seemed to know what the other sales person was doing. Needless to say, we are keeping our car. But I ask that if you go to this dealership and experience this, please let the owner know. The rest of the dealership and service dept. are of the highest caliber. Most important, I have been very happy with my Buick Lacrosse!

great over all experience

everyone that evening were so helpful and thoughtful and attentive our needs

Beware of Finance Department Tactics!

Beware of this Dealer's Finance Department Tactics. I just went through this scenario at this dealership 3 days ago. FACT 1: Dealers make more money on financing and extras than on the car itself.FACT 2: There is NOTHING a dealer can sell you that you cannot get elsewhere for a lot cheaper. Don't buy anything other than the vehicle.SCAM 1: You will be told that your credit score is lower than it actually is. This allows them to charge you a higher interest rate. 1% on a $30,000 loan over 6 years will cost you $1,800.The finance guy who all of a sudden is your best friend will tell you that he is going to help you out and get you a lower rate by dropping the interest rate by a half percentage... say from the phony 4.75% you qualified for to a 'low' 4.25%. Any credit union would charge you far less.SCAM 2: Now the finance guy has saved you money he will keep saying... "It's the same deal you agreed to". He will make small talk to sell you extended warranty. After all, if you are trading a car with 30,000 miles on it... and have only had it for 2 years... your factory warranty of 2 years or 24,000 miles... is going to expire... SAY NO TO EXTENDED WARRANTIES.Now he is going to start sliding bits of paper for you to sign. This is where you have to pay extra attention!SCAM 3: $15 Alarms are often installed by the dealer to lower their insurance costs. SAY NO. YOU DO NOT WANT THE $400 ALARM. They can remove it. He will argue that it is already part of the deal that you ok'd so there is no extra cost. Ask him to show you on the window sticker where the specific alarm he is mentioning is listed.SCAM 4: VIN ETCHING. So every car on the lot has already had the vin number etched on the glass! This is something you can do yourself with a $20 kit from any auto parts store. You don't have to pay for the VIN ETCHING. And the dealer in the next town has a vehicle without VIN ETCHING.This is the point where you should be seriously insulted and offended. Stand up and in a respectful tone say... 'OK. Look... this is not smelling right. I never agreed to pay for VIN ETCHING. I never agreed to pay for an alarm. I am going to go home, and I will call 'sales rep name' in the morning.The finance guy will act surprised. He will say... "wait.. wait. You are going to leave? But the car is prepped and ready. Your trade-in is already in the service department... blah blah blah." At this point... you can escalate this as much as you like... all the way to "Get me my car back here in 5 minutes before I call the cops."The finance guy at this point is going to walk out and 'see what they say'. He is really just walking around the corner... getting a swig of water... and think how to close the deal and stick you with SOMETHING usually GAP Insurance.He comes back and says... Look ok... it's a lot of stuff to take in... because we are great guys, we will not charge you for the Alarm or the VIN Etching. Obviously we cannot remove the VIN Etching but you will get a call from the service department to remove the alarm. This call will never come. If it does have them remove it at first service interval.SCAM 3: GAP Insurance. People will go back and forth about this... bottom line is... the finance guy is telling you between the lines that you have so grossly overpaid for this vehicle and that the minute you drive it off the lot its going to be worth $10k less than you paid for it. Some kid is going to slam into you on the way home... before your first payment is due and your insurance will cover the actual value of the car and you will be on the hook for the remaining $10k. No matter what refuse GAP INSURANCE. You can get the same thing from your insurance provider for a few bucks a month.Was this helpful? Buy a VET a coffee!

new car purchase

excellent service and follow up. Salesman was great. Overall great experience.

Beautiful dealership great people!

Todd Rodgers is one of the best service writers I have ever dealt with! Very professional and very helpful. I would go back to not carry GMC for all my service needs in the future.

Replacement of interior headliner

Hutch Green is my service advisor. He is very competent and takes his job very serious. I have never had a bad experience. Any work done has always been done right the first time. I really appreciate his efforts to make my trips to the service department as convenient as possible.

No. County GMC repair center

Hutch and Jeremy are very helpful and friendly. They give you the straight story and work hard to get you in and out as quickly as possible.

Buying

No hard selling and great service, The store was clean and had all the convinces for waiting.

Very professional

Todd Rodgers is one of the most professional service writers I've ever dealt with! He does a super job!

Warranty Replacement

Responsive, helpful and quality work. Will return in future

james broach

very professional determined the problem quickly and returned my auto when promised. excellent experience

Great service, quick and attentive staff

Staff is very helpful, attentive and kind. Quick service in the service department.

Cadillac SRX

This is the 2nd car I have leased from North County Cadillac. Great experience, great pricing, no hassle. If my next car is a Cadillac, wouldn't hesitate to use them again.

Cadillac SRX

This is the 2nd car I have leased from North County Cadillac. Great experience, great pricing, no hassle. If my next car is a Cadillac, wouldn't hesitate to use them again.

customer service

I received great customer service! Definitely, will be back to service my car.

PATIENT, DEPENDABLE SERVICE

I came to GMC Buick Cadillac, looking for one type of car. They found me a comparable car to fit my monthly budgetthey stayed until after 11 pm top make sure we had a deal that both of uswere happy withthey have followed up weekly since I bought the car..even though it's on a leaseI recommend you see TJ and Gabe Ybarra. By the way, I bought a car 30years ago from Gladys Young at this dealership and they still employ one of the ladies there...who sold me that car...30 years ago!

Do Not Buy Here!

I have been trying to get a refund on our truck warranty for over 3 months now - 3 months! They haven't even submitted the paperwork, but assure me it will be done this time (we will see). The finance department doesn't return phone calls it seems until I call shouting on their voice mail. Not only have they seemed to find it difficult to pick up the phone and call us back, but they've also sent paperwork that got "lost" in the mail, and then just forgot to submit our claim all together. Bottom line, don't buy from them! They're great when they're selling a vehicle, but the aftercare is terrible. I hope this saves other people from the tremendous headache I've incurred from this experience.

A place you would like to visit and buy a car

I could not believe how easy this service experience was. The service writer was happy to see me and took care of my unusual request of saving my used oil filter. I was in and out with everything taken care of in about an hour. This is the best dealership I have ever been in and at 70 years old I have been in a lot of them. Backtracking a little bit, the sales department was excellent,no surprises, everything was taken care of including a loaner car and my constant question, is it here yet..

Great Service Department

My service at North County Cadillac, Buick and GMC is always the best!I always have them service my truck and I feel comfortable when I leave, knowing that everything was done to the highest standards.-Brian Cyr2009 GMC Sierra 2500HD

great services

My experience at north county GMC was outstanding everyone treated me with the upmost respect and were very helpful

Outstanding Service!

We always have OUTSTANDING service at North County Cadillac. We have been seeing Larry (in Service) for a few years and he does a great job and always is courteous and helpful All questions are answered and taken care of and the car is always in top shape!

Retired

My car was ready when they said it would be. Thank you.

Awesome dealership!

I bought a car and within a month it was leaking transmission fluid, I called and the service dept took it right in, gave me a loaner and fixed it. They were very helpful, courteous and professional. I am very impressed with the team there. I am a new customer to the dealership but I'll continue to service my car there and go back to buy another car when I need one! They have converted me to a repeat customer without a doubt! If you want a great car, great service, and professionals to make you comfortable, you should buy from north county gmc!

Service on 2011 CTS Wagon

Hutch Green is always very responsive to me anytime I bring in my car for service.

Customer

My appointment for an oil change was on Friday, Feb. 6th. at 10:00 AM. My car was not finished until 12:00 noon.That is not acceptable. My time is mote valuable than sitting in your waiting area for 2 hours waiting for a routine oil change..

Shay was the best... professional and not pushy

Experience was great. Shay was awesome. I have purchased 22 cars and this was by far the best experience I have ever had with a dealership.

MRS. Aguayo

Pete is a fantastic saleman Thank you Pete :):):):):):):):):):):):) Thank you

Only North County GMC folks delivered results!

I would was very pleased with staff & especially that they kept there word on giving me the vehicle I really wanted.

Great service, great people

Easy, my third vehicle from this agency, but not my last.

Great Experience. Fast, yet not rushed. Felt good.

Great service . Kyle is an effective, informative sales person. My wife loves the car!

great customer service

service rep very accomodating.he gave us options for whatever service my car needs.no problem scheduling too.i got my car back when they said it was ready for pickup.also i had a courtesy rental car which was really convenient for me cos i need a car to go to work while my car is being serviced.thank you

Disappointing Customer Service

We were quoted on the phone one price for the oil change and tire rotation, then was charged $20 more when time to pay. We told the cashier about the incident, and she argued and did nothing. She made us feel like we were trying to take advantage of the company and was not sympathetic from our point of view. This was disappointing.

Quality services-pleasant facility

After receiving a recall notice I made an appointment and brought my car in for service. I was informed there was a second recall notice of greater importance. After waiting for about an hour I was told the parts for the second recall would have to be ordered. A rental car was recommended at no charge while the work could be done on my car. The staff was very accommodating and professional. The service was completed in 3 days including an oil change and tire rotation. The customer service agent kept me informed during the process.

Good service

Hutch provided great service. Repairs to glove box were completed in a satisfactory manner.

Review of Buick dealership - Excellent

It was very pleasant dealing with everyone at this dealership. I just love my new Buick.

GM prob melted Acadia headlite Not owners problem

Todd was very pleasant and informative. However we were not happy with GM with the on going problem with the headlights on the Acadia, This is a design flaw the headlights melt this is not a problem that we should have to fight GM about, this problem has been well document on other models of GM products. We would like it fixed permanently . We are tired of spending money on the same problem time after time... This is not Todd fault this is the product and the service.