North Branch Chevrolet

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.9


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Third experience with north branch been happy ever

5
John on 11/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Five stars this is my 3 truck I have perched from north branch I will not go anywhere else


customer

5
James Schaaf on 10/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Your parts manager , Corbin order the wheel and tire for me, and had to the next day for me to pick up. I hit an object on the road and it damage the tire and bent the wheel. Although, it was expensive, the wheel and tire was over $600., Corbin had me back on the road the next day. I also acknowledge Rich Schwab, who heard about my problem and came back to see if there was anything he could do.


Happy Customer

5
Ms. Anderson on 10/27/2016

Customer Service: 5.0 Overall Facilities: 5.0

Friendly customer service. Quick and convenient! I purchased my current vehicle from here and will purchase my next from here!


Enjoying my new car! Great sales team.

5
Mark on 10/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been searching for newer Impala and was very happy to find one at a great price. The sales team was very helpful and sent updates about pricing and availability before I went to take a look at it. They were extremely helpful and allowed us to drive the car over night before making a decision. We also set a down payment amount and gave them our max monthly payment and they were able to find financing to match our budget. Overall it was a great buying experience!


recall problem

5
Jim A on 10/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recall issues were corrected within the projected time in the shop.


North Branch Chevrolet

4.8
Jim Holcomb on 10/14/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Stopped in to look at trucks, ended up buying a Cadillac. My salesman Duke was great. Had a couple mechanical problem come up a few months after buying the car and even though they didn't have to do anything to help, they did. When I decide to purchase another car or truck North Branch Chevrolet will be the first place I look. Great customer service there!


Hutch is the man

5
Nick on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Hutch made the process as easy as it could be and got me the vehicle i wanted...excellent experience


Repairs

5
Rolande Anderson on 10/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very satisfied about the work and the way associates treated me.


First new car

4
Edward on 09/10/2016

Customer Service: 4.0 Buying Process: 4.0

Just made our first new car purchase, hoping it will be everything we expected


What am I supposed to put here

5
Wendy Welle on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was going to buy a car here in Alexandria as I always have done...but the price was right and I can still get it serviced here...I feel bad about not buying it here...hard to go back into our dealer in Alexandria....I will use a different place for my maintenance..just because ...I enjoyed working with the people at North Branch....


Great service

5
Dennis on 08/30/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We always get great service from this dealership!!


Service

5
Lisa on 08/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent. Great service faat service service writer was polite and courtious.


excellent experience with Rick Schwab

5
Deb Nielsen on 08/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an excellent experience with Rick Schwab and all the employees that helped me during the purchase of my new Sonic. I would (have) recommend them to everybody.Everyone was helpful, courteous and patient throughout the process.Deb Nielsen


Good service

5
Loren Yerks on 08/22/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They treat you right here at North Branch Chevrolet. I highly recommend them


Another great experience at Noprth Branch Chev.

5
Chris and Lynn on 08/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rick and the staff at North Branch Chevrolet never disappoint. We will continue to return for all our vehicle needs.


SMART service writers

5
Bryan on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a glitch with my screen/camera on my 2016 Silverado, Bobby recommended that I set appointment with there master technician so they can put there best man on it (which was 3 days out), loaner TRUCK was waiting for me when I arrived. Screen was fixed the same day and problem solved on the first visit! Bobby, Paul, and Jerrod always exceed my expectations, I wont bring my Silverado anywhere else!


I bought a truck here

5
Trent Johnson on 07/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff was very friendyl. Rick Schwab was my salesman and he did a great job going through the steps with me, answering any questions i had and explaining everything very thoroughly.


New Equinox

5
Megan on 07/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

North Branch Chevrolet made my car buying experience easy!


Saturday well spent

5
Colleen on 07/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Brad sure was eager to please on a Friday afternoon before the Fourth of July. He was quite friendly and accommodating. He reviewed many details in an understandable way.


New Vehicle

5
Jerry Zimmerman on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our sales rep, Duke Weisbrod, was a pleasure to work with. He was very personable and knowledgeable which made the process easy. This is the third vehicle I have purchased at this dealership and I plan to continue dealing with them in the future.


Great Experience

5
NewRAMTruckOwner on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I stopped by one day to look at their used vehicles and saw one I liked. Came back the next day to see if I could take it for a spin, Erik Douglas was more than happy to help me out. It was a RAM truck at a Chevy dealer so I didn't expect too much knowledge but I was wrong, Erik was very knowledgeable about all the bells an whistles on the vehicle. I was treated very well by Erik and the entire staff. It was a great experience all the way around. As a woman buying a vehicle by herself, I'm always hesitant to walk into a dealership but these guys were great, would purchase from them again.


Review

5
Spicer on 06/19/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My service experience is always exceptional when I need to have work done.


Johnson

5
Nancy Johnson on 06/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had to have the radio reprogrammed. Had an appointment and was taken in right on time. The job was done quickly. They have a nice area to wait in as your vehicle is being serviced. Very friendly people and do a great job.


2008 silverado 1500

5
SB on 06/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great dealership, will continue to by vehicles from them.


New Vehicle Purchas

4.7
Always a Chevy Man on 06/08/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Always see Hutch for our vehicles. Friendly, reliable, just plain good guys to work with


Oil change

5
cindy johnson on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I got great service! My 2015 Chevrolet Traverse looked great after they washed and detailed it.


Excellant Service

5
bdwalker on 06/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a used car from North Branch Chevrolet. Completely satisfied with the whole experience. Everything went very smoothly. Brad was really great to deal with.


North Branch Chevrolet

5
Richard Kuzel on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We enjoyed meeting and dealing with Duke at North Branch, he was very professional and kind, and helped us find the type of vehicle we were looking for. We would definitely recommend using North Branch dealership again.


Excellent experience from start to finish.

5
CJC on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a fantastic experience at North Branch Chevrolet and was impressed by my interactions with each staff member with whom I interacted. They were helpful, attentive and responsive to my needs and preferences, making my entire experience with them highly satisfying. Their professionalism and pressure-free personal touch made the searching and purchasing process simple and straightforward. I would happily give them my business again.


former Ford owner

5
George S. on 05/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were on our way to East St. Paul to buy a used Chevrolet Silverado, 2015. We stopped in North Branch to buy my wife a pair of sun glasses, but just stopped in to No. Branch Chevrolet. They had a 2015 Silverado with fewer miles than the one in St. Paul, and the price was better. For $1000 more, Erik Douglas said we could have a new Chevrolet. because they had some incentives from GM that made it possible. We bought a new Chevrolet , and so far, I am very satisfied. No. Branch treated us very well as did Erik Douglas, our salesman . I would recommend them.


On time and as requested.

5
Jaus on 05/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On time and as requested. Very friendly and courteous service.


Car Owner

5
North Branch Chevrolet on 05/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Job By everyone. Great Salesman to. They Do Just a Wonderful Job in taking care of you. They get you in and out Right Away.


Great People, Easy to work with

4.8
KellyRenee on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Erik Douglas was a super friendly over all great guy and he really try's to go out of his way to help you get what you want and he helped me get my foot into the door and for that I will ever be thankful! Very trustworthy place I also have a lot of family that have worked there and heard nothing but great stories:)


Getting oil chasnged

5
Lois Hunter on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone is just great their. I can make an appointment and get in within a few days


Truck Repair

5
Wayne Worth on 05/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was happy with results. Good job to everyone. Rental car was needed and was happy with that.


North Branch Chevolet/Rick Schwab

5
Ron Vogel on 05/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a very pleasant positive experience while shopping and purchasing my 2016 Silverado from Rick Schwab. Rick spent all the time needed in answering all questions and providing a complete in service when the unit arrived at the dealership. Rick is truly a professional and is a excellent representative of North Branch Chevrolet organization.I would certainly purchase through Rick once again.


Review

5
Scott on 05/04/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best service and repair that I have experienced at any GM dealer!It was truly exceptional!


Donthaveone

5
M on 05/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wonderful service, would recommend to all my friends.


Review for North Branch Chevrolet

4.7
Sandi Houston on 05/01/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Just stopped in to look to see what they had, and ended up test driving a vehicle. Talked numbers and ended up buying it. The deal only took a short time. A very nice experience.


Anthony Gaisbauer

5
Anthony Gaisbauer on 04/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased our vehicle on line. Eric Douglas was very pleasant and helpful throughout the transaction. Thank you and look forward to meeting Eric when we return to MN


Buyer

4
Darrel on 04/28/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I purchased a used car from North Branch Chevrolet and they did an excellent job in taking care of my needs. I woudl buy from them again even though I don't live in that area.


Oi; change

5
Diana on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

good service quick appointmentThis survey is a pain. Why so difficult to use? I don't have time to have it rejected 4 times. Come on, make it easier, quicker. Survey score ZERO


North branch chev is great

5
Jenell on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All the staff are awesome! They are very friendly and courteous. Will call to find out how everything is going and to remind you of services that may need to be done soon


Satisfied customer

5
Viv on 04/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Schwab is awesome to deal with.Works hard on pleasing and satisfying people.


Appraising used cars.

4
ex car dealer on 04/17/2016

Buying Process: 3.0 Overall Facilities: 5.0

They need a used car manager that knows the difference between a good and a rough used car and can appraise and price cars accordingly.


Great customer service

5
Bryan on 04/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great people and customer service. I will definitely be going back for all my Chevy needs.


Equinox

5
Laura on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales person Al Fritshe was very friendly, went over everything with us with how.Only thing is the detailing people could do a better job.


North branch Chevrolet Servic

5
Linda on 03/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with the service department of this dealership is nearly always flawless. I typically wait 2 minutes or less when dropping my car. While waiting, there are comfy chairs, hot coffee, cold water and smiling people. I also love the complimentary car washes. I am nearly always on my way again in the time they specified.


Service checkup

5
Dennis Pederson on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was excellent, and was done in a timely fashion. I was given an update for further service as to miles and when I should be back in again. The waiting room was clean, and the coffee was hot.


I dont do reviews. I have to give my opinion.

5
Ethan Murphy on 03/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Unscheduled oil change, Robert Burns was able to fit me in AND get my seat belt repaired on same visit with parts on hand, Jerrod Spicer was able to get repair covered by GM so it didnt cost me anything, nice place to do business and the coffee is always hot! Very friendly cashiers too!


Best car buying experience you will find!

5
Shawn and Joli on 03/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We would highly recommend Rick Schwab at North Branch Chevrolet. Rick is wonderful! He is a no pressure, no hassle, straight forward guy!


Business Owner

5
Ben on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly staff with helpful thoughts. Enjoyed the warranty repair visit and test drove other new vehicles while there waiting for the warranty work. Salesman were great too.


NB Chev

5
Anonymous on 03/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service guys are thorough and great to work with. Can't say enough good things about them.


North Branch Chevrolet

5
Marie on 03/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always had excellent service at North Branch Chevrolet


North Branch Chev Review

5
Cindy F on 03/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

North Branch Chevrolet is like no other dealership...absolutely love everything about them from car purchasing, to an option class to learn about the vehicle, to the routine maintenance. I would recommend them to anyone and everyone! No pressure, no haggling and they remember your name and who you are!LOVE THEM!


First SUV!

4.5
Steve& hillary on 03/10/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Erik, impressed me with his high level of professionalism and knowledge of his job, specially how he always kept my interests first in all discussions etc...Good sales man. Special thank to you and Brian for helping me get a lower payment rate and making this experience for me & my wife so easy to connect. It was the BEST! experience with purchasing a vehicle from You guys our amily was really happy! Thanks North Branch Chevrolet appreciate your business!


Feb 2016 oil change and tire rotation

5
Carl Pentland on 03/04/2016

Customer Service: 5.0 Overall Facilities: 5.0

AS always, good experience with vehicle scheduled maint done. Nice job to all!


Great Service all together

5
Stephanie Pechaver on 02/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would have to say I had a great experience all together with the North branch dealership this will be the 3rd vehicle I have bought from them and I even drove from Duluth to buy it from them this time.


Customer

5
Todd & Nancy Kramer on 02/25/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our vehicle went in for warrantied repairs. Service found several other warrantied repairs, fixed them, no charge, and washed the vehicle. Top Notch Job!


Car Buyer

5
Joe on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very helpful, we looked at several cars and test drove all of the cars we were interested in. When we found the one we wanted they set up the best terms and now I'm the proud owner of a 2012 Chevrolet Cruze. Great helpful people.


oil change

5
Ronald Dame on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On my one day off they had me in and out in no time.


Great Experience!

5
Brittany W on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just purchased our very first 2016 Equinox from North Branch Chevrolet! I am still getting used to it, but love it so far. There is always more to learn about a brand new car with all of the technology now days. Erik Douglas & Mike Wills were great to work with! Erik took me on multiple test drives until we decided on an SUV and Mike dealt with our trade in. Thank you for the great service!


Great working with Rick Scwab

5
Cindi on 02/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had great experience working with Rick Schwab. He was pofessional, knowledge and we will definitely buy again from him in the future.


2016 Chevy Silverado

5
Wayne B on 02/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have worked with Duke many time in the past and will continue to do so in the future. He is a great guy to deal with.


Great Service and Sales Department

5
Tom on 02/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great friendly sales and service. I bought my car there and have it serviced there. Everybody is friendly


Service

4.3
N/A on 02/10/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The service writers and service manager were very helpful and the tech assigned to my vehicle was very knowledgeable.


Fantastic service!

5
NorthernGirl on 02/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was extremely impressed with my whole experience buying a car from North Branch Chevrolet! Eric Douglas made the whole process super easy and was able to find the exact car I wanted in my price range and make it work for me! Jeff in the finance department also was wonderful and made everything go so smoothly! Even the guys in the service department are amazing! They gave me an impromptu tour. Everyone was so nice and welcoming and I got exactly what I wanted. I definitely recommend North Branch Chevrolet!


Replacement of headlamp.

5
Dale Nordaune on 02/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were greeted by name when we arrived. We had one headlamp to replace and it was explained how to access the bulb for replacement.


Great Experience!!

5
wmj on 02/05/2016

Buying Process: 5.0 Overall Facilities: 5.0

One of the easiest used car purchases I have made. Duke made this a very pleasant buying experience. I will look here 1st next time I am in the market for a vehicle


Great service

5
Jill Boettcher on 02/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was there Thursday, Jan 28 for a patch in my tire on my Equinox. I had my toddler with me and they got me in right away. They also (safely) showed me where I could watch the work performed and my little guy loved it! He also got a balloon. They tried very hard to be considerate of my time as I had a hyper little boy with me.Jill


customer

5
lois hunter on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like talking to the guys in the service area cause i feel like i've known them for ever and they talk to you like your family and we have a good time explaining what needs to be repaired .great group of guys keep them


Owner of Car..

5
Stefanie Folkema on 02/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They Do a Great Job, Great People to work with. They are easy to work with willing to go the extra mile for you.


car care

3.5
troy on 01/31/2016

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

With this car I will bring it in to get fixed so I know ti is done right. Brought it in for some leaking ina high pressure hose and to have my oil check for leaks.Needed to bring it back.fix both problems.I Think the cost of the part was under the warranty.


Service at North Branch Chevrolet

5
Ruth Waldo on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nice professional service. I have enjoyed the experience at North Have enjoyed working with Northbranch Chev. for many years. They are always courteous, knowledgeable, and professional. branch


Once again, very satisified with this dealer

5
Todd on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Whether its getting my vehicles serviced, or purchasing a new vehicle, North Branch Chevrolet has always gone the extra mile to leave me feeling happy. I just purchased a new Chevy truck. Brad Bockwitz the salesman worked very hard to not only get me the trade in amount I wanted from my old truck, but reduce the price on the new truck to make the deal work. Thank You


Differential

5
Darlene on 01/30/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service, comfortable waiting room, very helpful and friendly staff. Service agent extra helpful to make the repair experience more convenient.


love my Malibu

5
Verry Happy Robert Fredrickson on 01/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had to have some service on my 2013 Malibu ,but I hade to go in the V.A. to have some surgery, dropped my car off before I went to the Hosp. The service dep. did a great job had my car all set to pick up when they told me it would be . My car has worked great,Thank you for the good work


Friendly staff, great service

4.8
Lisa on 01/26/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone that works there is friendly. The service is quick and professional


Excellent!

5
Scarlet on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rick Schwab was so wonderful to work with ! A friend recommended him and we are glad she did!


Rick is the best

5
PA Plymouth on 12/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a 2014 Traverse from Rick. Process was smooth and Rick was very helpful during the whole process. Got a fair price on the Traverse I bought and I feel they were very fair on my trade in.


Great place to buy a car!

5
Lisa L on 11/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first time ever buying new...and I have to say that Brian in finance worked all day trying to get me into something..by the end of the day he had! I then worked with Rick Schwab..they are both truly amazing people! I feel very blessed and am loving my 2015 Chevy Cruze!! If anyone is looking to purchase a new vehicle..this is the place to go!!!!!!


Thoughly satisfied

0
Jim & Irene Schaaf on 11/13/2015

This is the second vehicle we bought from North Branch Chevrolet. Just purchased a new Equinox on Tuesday from Rick Schwab. He's the reason we came back to North Branch Chevrolet to buy a new car. His friendly attitude and no pressure approach made us feel comfortable about buying a new car from him


Great experience

4.8
jakloos on 11/05/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our first time working with Rick Schwab at North Branch Chevrolet. We met Hutch first and told him what we were looking for. They didn't have what we wanted so Hutch took our name and phone numbers. The next day he took an Equinox in on trade. We told him we were interested. When we came in Hutch was not available so Rick helped us. We will recommend both Hutch and Rick.


LOVE MY NEW CAR

5
Love My Car!! on 10/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was recently in an accident and needed a new vehicle. I went to see Rick Schwab at North Branch Chevrolet. I know some people who have used him in the past and they all had good things to say about him. He took the time to show me a few cars and showed me all the features each one had. He took me for a test drive in a Dodge Journey and I fell in love with it. Rick took the time again to show me many of the features the car has. I appreciate all the time he took to make sure I was comfortable before I left the dealership. I have already given a few people his name as a person to be trusted to get the best deal possible.


We have bought several cars from Rick Schwab at NB

4.8
Dick in Rush City on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We have returned to North Branch Chevrolet to Rick Schwab because of honesty, suggesting the best vehicle for us. After buying several vehicles from Rick we have gone back to him because he cares about his customers. The new facility in North Branch is handy to get to and a comfortable waiting room to wait for your repairs.


very happy with NorthBranch chvy

5
chad senart on 09/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very satifyed I would send all my friend and family to northbrach chevy


overall satisfied

4.5
peterjef on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

We were looking to update our '03 Suburban, and a beautiful '09 Chevrolet Suburban LTZ, was found on cars.com at North Branch Chevrolet! An hour and 15 minute drive, and we had a great salesman and finance guy! Thanks guys!


Awesome place to buy a car

5
Brian on 09/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is a friendly and very clean dealership to deal with and have your car repaired.


Great buying experience and service

5
Chisago City on 09/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Went to North Branch chev and met with Brad to test drive a vehicle and decided it wasn't what we wanted. He then showed us a Tahoe that was a new trade in. Perfect condition and Brad made the buy very easy.


great place to buy a car. Friendly staff.

5
David on 08/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After checking several dealers we went back to North Branch Chevrolet and worked with Greg Houchins. He is a very good listener and had several suggestion that would fit our need. He is very honest and tells it like it is.


Great Service and Staff!!!

5
DogHair on 08/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best experience we've ever had buying a vehicle!! Thank you to Isaac Chitty and the rest of the staff for making this a hassle free and fun experience. Isaac was very knowledgeable with a fun & friendly professional personality. We would definitely recommend going to see him for any of your vehicle needs.


Great Experience!

5
Loving My Vehicle on 08/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience working with Brad Bockwitz was truly a great experience. Brad was there during business hours and after business hours for any of my many questions that I had during my car shopping . He was very helpful, honest and true to his word, he went beyond any other car sales person that I have ever worked with! I will definitely purchase my next vehicle from him. I would recommend Brad to anyone shopping for a car or truck.


Great Service/Friendly Staff

5
JennMcD on 08/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience with North Branch Chevrolet was AMAZING!!!!!! They literally went to the extreme for getting me financed, and going through their entire inventory to find a vehicle that would fit my budget and my new car is INSANE!!! This was my first car buying experience and I feel blessed to have an opportunity to work with some amazing people! If anyone is looking for a vehicle I personally recommend everyone to go see Erik Douglas. And Brian in financing works wonders also!! My daughter and I had such a fun experience as well. We literally kept laughing with Erik all day! He helped tremendously with easing the anxiety of everything. Thank you North Branch Chevrolet!


New silverado owner north branch

4.3
Georgia on 07/30/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Our salesman Drease was easy to work with. made the whole buying experience easy and painless.


the entire staff was great!

5
Jenell on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Drease was very helpful in our buying experience. Love the small town dealerships they always go out of their way to make you feel comfortable.


great dealer

5
Rick schwab on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a great experience buying my new car.it was smooth and quick. I could not have ask for a better buying experience. Thanks again rick. Rick was very polite and helped us with all the new options on our new car.


GreggatStCloud

4.3
Gregg on 06/03/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Very good buying experience. The buying process was fast and the staff was very helpful.


Great car

4.3
Mike on 05/12/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Had the car I was looking for. I contacted Brad and he and I were able to come to a reasonable price and he was great to work with. Also Brian and John in finance were excellent.


Good experience

5
Lax on 04/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found the perfect vehicle to meet our needs. Brad Bockwitz was easy to work with and we were all happy with the negotiation. Well, maybe Brad thought he got the short stick! The lifetime power train warranty and roadside assistance program rocks.


Best In the Business

5
Whitey on 04/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is our third vehicle we have bought from Greg ( Hutch ) Houchins. I am a good friend with his brother but we drive 165 miles to purchase a vehicle. One of my friends at work bought a vehicle from Hutch about six months ago and he knew he could trust him right of the bat. He will never let you down, thanks Hutch.


I bought the coolest car from North Branch Chev

5
Jeff on 03/21/2015

Customer Service: 5.0 Buying Process: 5.0

Brad made the process very easy and low pressure to get the car I've been searching for. The CarFax and the power train warranty were the clincher. Thanks Brad!


Great Service

5
Mike on 03/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would recommend Jim Danielson for a salesman, because he is very helpful, and a cool guy.


Pleased

5
Retired teacher on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick has always done an excellent job when buying a vehicle from him. This is the third vehicle that we have purchased with him and feel very comfortable in purchasing any vehicle from him


Great Service!

5
Tahoe for greg & joan on 03/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought our 2013 Tahoe last fall from Jimmy Danielson. Great customer service. Explained all the options & programs. No problem getting warranty service scheduled and done. Friendly staff. Great experience.


Great buying experience

5
Ruth W. roadtripper on 03/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I love my new Traverse! Brad Bockwitz was so nice to deal with. Never felt pressured. His main goal was to get me into the car I really wanted. thanks, Brad.


Great Dealership!!!

5
pelchrj on 01/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased 2 vehicles at the same time from North Branch Chevrolet. They gave me good pricing on my trades and have competitive pricing on their new and used vehicles. We worked with Jim Danielson on both of our purchases. He was very friendly and helpful, making the whole process very easy. Would highly recommend Jim and North Branch Chevrolet to anyone looking for a vehicle.


VERY SATISFIED

4.8
JerryK on 01/08/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jerry from pine city!! I purchased a used 2010 Acadia and Brad did a very good job walking me through the process and being straight up with me. I would use brad and this dealership again. And when it comes to there service dept Dan goes way above to satisfy his customer. My cars and trucks will be serviced at this dealer from now on. THANK YOU GUYS!!!!


Happy Customers

5
Happy customer on 01/07/2015

Buying Process: 5.0 Overall Facilities: 5.0

This was our first visit to this dealer. Our sales person, Hutch, was very helpful to us in deciding which vehicle to buy from a few models we were considering. He was very friendly and we did not feel any pressure to purchase. Would send other people to him if they need a new or used car. We love our 2014 Traverse!


2500HD

5
WiMudTruck70 on 12/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would highly recommend Brad to anyone in the market to buy a vehicle. He's a true professional.


Rick Schwab is the best!

5
Kirsten and Toney on 10/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have bought two used cars from Rick Schwab in the last year and we have been extremely satisfied with the vehicles we purchased. Rick makes the buying process so easy and he's very willing to negotiate a good price. If your looking to purchase a vehicle we highly recommend that you go and see Rick at North Branch Chevrolet.


Love my new Equinox!

5
Barb on 10/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I hadn't planned on buying a new vehicle, but an accident changed all that. North Branch Chevrolet helped me think through what was most important to me and then found exactly the vehicle I wanted. I love my new Equinox. It handles like a dream. Greg (Hutch) Houchins took the time to show me all the fancy MyLink features before I hit the road. (Cars sure have changed in the past seven years!) The people at North Branch Chevrolet all work together like family to make the car buying experience truly enjoyable. It is definitely worth the drive to get this kind of personal service. Thanks!


First time buyer....

4.8
Cheri on 08/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I was just looking around for ideas on vehicles when we stopped at Central Chev. We were greeted by Hutch and he was very helpful in showing us some cars that I might like. I was interested in a Mazda 3. He told me about the financial process and how easy it was to see if I qualified. So I went for it and sure enough I qualified. There were a couple of minor things with the car but he made sure it was taken care of. Thank You Hutch, I love my car !


Glenn from Isanti

4.7
Glenn from Isanti on 08/06/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought my 2112 Chevy Cruze through Rick Schwab. Have to say it was a VERY good experience. He worked with me throughout the process, was very helpful and accommodating, got me the price I was looking for, and has so far, kept in contact to inform and question about any probs. Thanks Rick and God Bless !!!\


they sold me a lemon. stay away,

0
dodge 1500 on 08/03/2014

I purchast a truck from North branch chev and it had problems from the start. Bad water pump. Seal in the engen under spark plug number8 is bad. Signals dont work.and the canister for the power steerin was empty. I took the car in to have thhe problems fixed and they had my truck for a week and a half and get this they said they couldnt find anything wrong.the very next day after I pick the truck up antfreeze all over the water pump.engen light was back on signals still didnt work the seal still wasnt in. This is the worst place to spend your hard earned money. Trust me you will be disqppointed.. again do your self a favor stay away from this place.


Great Customer Service!!

5
koolykid on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealing with Rick Schwab North Branch Chevrolet has unmatched customer service. Rick goes above and beyond taking care of his customers for the ownership of the vehicle, not just the sale. Very happy with my experience. I would definitely choose Rick for future purchases.


Don't fix it right the first time around!

2
Anonymous on 03/20/2014

Customer Service: 2.0 Quality Of Repair: 2.0

Friendly staff but not the best service. I had an electrical issue with my car and I brought it in to get repaired. They charged me for it and sent me home without it being fixed.


On Line Vehicle Search

5
St. Cloud on 03/08/2014

Customer Service: 5.0

I have been searching for a specific vehicle for a while and recently came across one that was close to what I was looking for, but not close enough to cause me to buy it. They were very friendly and also offered to keep an eye out for a similar vehicle. Even though they didn't sell me a vehicle, they met my expectations.


Perfect! They do things right!

5
John on 07/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2014 Silverado, Rick went out of his way to find the exact truck I wanted. In fact he finally located one over 200 miles away. He wants every customer to get the car or truck they want. I priced the just out 2014 Silverado - North Branch Chev was just as competitive as the large dealers that just want to push a car and really do not care. Find Rick at North Branch Chev and tell him what your looking for - you will leave happy like I did!


Couldn't be happier!

5
Happy Customer on 05/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found a truck online that I wanted to see, so I made a trip to North Branch Chevrolet. When I arrived, I was greeted by Rick. He was an extremely helpful salesman. He is not by any means the typical "pushy" car salemans, rather he was taking his time with me when I was looking over their inventory. He was able to answer all of my questions and I ended up in a different truck then the one I went to see. I feel that with Rick's help, I got a much better deal than I was planning, I would highly recommend looking for Rick when you go to this dealership. My fiance is needing a new car soon, so I know who we will have help us out!


Great Service and a very satisfied customer

5
happy buyer on 12/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

OK. I was originally not a happy customer. I must say that this dealership made sure my previous issue with the stabilitrak service light not being addressed had been taken care of. What really stand this dealership out from others is the sales person Rick Schwab and the outstanding service he provides to his customer. From followup calls, working with my work scheduled to the point of offering a loaner if this issue couldn't be resolved during my availability in getting to Service while the light was on. Also, kuddos to Jesse aka Jr. in Service to check the codes without an appointment while the Stabilitrak light was on and then went to take care of the problem right then and there. Outstanding service from both. If you need a car- new or used..Rick is the one you want to work with. The reason why l recommend Rick is because he genuinely cares about having the customer to have a positive experience and to be completely satisfied with his/her purchased.


Updated review from previously perturbed.

4.2
satisfied customer on 10/30/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Okay. I was the perturbed person in a earlier review. I must say the dealership had reached out to work out a resolution to resolve the issue to the both of our mutual satisfaction. This is in respect to the Stabilitrak Service light and the Stabilitrak light coming on the very minute the wet ink signature of the check dried. After doing the necessary known repairs which did not resolve the issue at my mechanic's...the dealership and my sales person (who was unaware of how upsetting this was to me) reached out to me and to set up a time with service to get this resolved even though l bought this AS IS. They wanted me to know that not only do they stand behind their vehicles they sale, but they also care about my and ALL customers experience(s) the moment the key is turned and the vehicle is driven off of the lot no matter what. And l have to say with a followup phone call from my salesperson on Saturday and today I was very impressed with their professionalism,and the sincere "what can we do to get this right" attitude. I definitely feel valued,not just as a customer but as a human being. Great Service Guys!


Buying as AS IS and the pitfalls

4
perturbed on 10/25/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I bought a 2006 Trailblazer LS - had my mechanic looked at it - knew things to be fixed, new front tires, left tie rod, alignment, etc - the ususal. Around $500 - $600 repairs after walking out of the door which I expected. Walked out of the door and started the SUV - the Stabilitrak service light and light was on. Mentioned it to the person I just bought the car from since I was still in the lot(cash sale) and he stated it is no big deal...just turn off the car and restart it to reset it. Happened a few more times, Monday, Tuesday, Wednesday and today...called back Tuesday and yesterday and it was 'geez, sorry that you are experiencing this." There isn't anything they can do - I bought this AS IS and all of a sudden there is a bad cell connection and the conversation couldn't be continued.This is at my mechanic which is being repaired for the expected known repairs when I bought this vehicle. The mechanic will also check this out and run a test, since, there could be multiple things wrong with it. So, my advice to you all - no matter how great the service, no matter they tell you call us if you have any questions and concerns and we'll do what we can for you. We are here for you for ALL of your needs, it's all talk and no action. So, my advice to anyone who would like to purchased a used AS IS vehicle - not to do so from this dealership. The purchase was made on 10/22/2012 and it's 10/25/2012 without any dealership concerned about this - just "awww, geez." So, even though the Stabilitrak is not that big of a deal and you can still drive it - it's amazing that the moment my wet ink signature on the check dried - and this icon came up - there was nothing they can do except to say you do know it's AS IS don't you? Buy new at this dealership or not at all.


wow factor

4.7
high strung on 08/09/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Brad was awesome to work with, easy going, made me feel so relaxed about buying a vehicle which is always a big deal to me. I would highly recommend him for all those looking to purchase a vehicle!


Happy RX-8 owner

5
Wankel Wanker on 07/31/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff was especially helpful. Brad, the salesman that took my initial call, knew my family and I were driving a long way to see a car. Having to run an errand, he asked one of his colleagues to accommodate us until he was able to come back.


$51,695

Mileage: 5

Color: Other

Transmission: 1-speed Automatic

Body Style: SUV

City: North Branch, MN

Engine Type: Electric

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