Nissan of San Marcos

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.8 Quality Of Repair: 5.0 Overall Facilities: 4.9 Quality Of Work: 4.6 Friendliness: 4.4 Pricing: 4.3 Overall Experience: 4.4


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Wonderful experience

5
Colleen on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never had a better car buying experience. The employees at Nissan of San Marcos were all friendly, gracious & super to work with. Each and every person I worked with made me feel like they were there to serve only me! I got a really good deal & felt great about the whole experience.


Outstanding customer service

5
Niassan Mom on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience with the service department this morning. Couldn't have asked for a better team to take care of its customers. I will definately give strong consideration to continuing to buy my next car here. If it wasn't for the service I received today I would have walked away and not looked back. They have won me over. Thanks!!!!


Great experience

5
Gggrrdw on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kraig did a great job handling our new car purchase!! great car! Very happy with price, service and over all experience! We will be back!


I am content

5
Lauraflarida on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kraig Stevens and the GM made this visit a ten. The two of them together made me more anxious to go back to this dealership for a fourth time. From these two I had great customer service and both went above and beyond. They are a great asset to Nissan


Wow!!

5
jmmclean61 on 09/27/2016

Overall Experience: 5.0

The whole process to purchase my wife a new vehicle took less than 90 minutes. The only hold up was for her to pick the color of her vechile. We had done our research on what we should pay for the vehicle and when we got to the dealer they quoted us one price and when we showed them the same vehicle for a lower price at another dealer they price matched. Dylan Dunford was very pleasant to deal with as he helped make the process very easy. Even during the pouring rain he showed us all the neat features in the Rogue my wife choose.


Overall I was pleased!

4.2
Herbie on 09/24/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Overall I was please with the service, wish I could have gotten a better deal . These are 2016 models as the 2017 cars should be hitting your lot very soon


Buying a new car

4.8
Junebug3 on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone who helped us was nice and friendly. From the time we got there they offered us a refreshment. Our salesman Roy was very helpful . Even when calling him on a Sunday when office was closed he returned the call right away .


No compren un auto aqui!

1
I got suckered by Nissan of SM on 09/16/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Paisanos por favor no vengan a este negocio a comprar su auto. Yo compre un auto usado y alas dos semanas comenzo a fallar. Despues de que el socio de ventas Severo Acosta me aseguro que el auto estaba en buenas condiciones y que estaba certificado. Puras mentiras de Severo Acosta el auto que me vendio nunca era certificado como el habia dicho. Otra senorita que miente en este negocia es Valeria Solis. Ella te vende los carros mas de lo que valen para ser mas comisiones. Por favor paisanos se los suplico que este negocio se aprovecha de la raza trabajadora. Como saben que uno esta necesitado de un buen carro que funcione bien se aprovechan de la situacion y venden el auto mas de lo que valen. Ahorita estoy en tramites con un abogado para que ellos me pagen el monto del auto que yo intercambie porque nunca me dieron credito. Basicamente me robaron cinco mil dolares Americanos y se quedaron con mi dinero. Dinero que yo y mi familia esforsamos para ahorar. So por ultima les suplico que nunca compren un auto aqui. Mejor viajen a Austin,TX o San Antonio,Tx para su compra no gasten su tiempo en parar aqui porque hasta el gerente de ventas Christian Guerra es una rata y se aprovecha de personas honestas que trabajando bien duro para ganar su dinero.1


Crooks taking advantage of llaw abiding citizens!

1
I got suckered by Nissan of SM on 09/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Avoid this dealership and the new one they are about to open in New Braunfels. These people have forgotten the meaning of honesty and values. They sell used cars for the same price as new cars and they will low ball you on your trade in. I spent countless hours going back and forth, at the end I got stuck in a vehicle that I paid way over retail value. But once they hooked me and didn't want to give me my trade in back l was stuck like chuck. So please I sincerely advise you to stay away from any Vaughan Brothers establishment they do not know how to conduct business!


Awesome, friendly

5
lizbeth57 on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was driving by the dealership and decided to stop to see what type of vehicles they had. I only had about 30 minutes to spare. In that time I was given a test drive and an invitation to return for a really good buy. I did return the following week. The staff was friendly and courteous. They worked with me to not only to find the vehicle I wanted but to also stay within my price range. I am so very happy with my vehicle. My sales person was Ryan Johnson. I have and highly recommend this dealership and my sales person!


Excellent New Vehicle Buying Experience!

5
Busytexan on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan Johnson made the dreaded new vehicle buying experience painless. While another salesman had sent us an erroneous quote on a new Frontier, Ryan worked through a difficult situation like a true professional. San Marcus Nissan's facility is particulary well planned and laid out for sales and service. I would highly recomment this dealership. With that said, stay the hell away from Clay Cooley in Austin. Yelp has San Marcus Nissan rated 4.5 stars and Cooley with 1 star... There is a significant difference!


Best Customer Care

5
jjuarez4021 on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Nissan of San Marcos because it is one of the certified CarPro Show dealer in the area so I had high expectations. Jerry Reynolds, Christian Guerra, and Mr. Vaughn should be proud of the team at Nissan of San Marcos. They were able to help me find the Nissan Frontier that I liked. Chadwick went the extra mile, I definitely appreciate this, he delivered my vehicle to Kyle. Jasetin, honestly I would have to say the best finance manager I have dealt with, which has been several, he found the lowest interest rate for me for my loan. Overall, my exceptions were met and exceeded at Nissan of San Marcos. I know for a fact that they work hard to earn you business and above all, work even harder to keep your business. I will be coming back for my next vehicle.


Chester Trees 2016 Frontier

4.6
Frontier4x4 2016 on 04/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Another great experience buying from your dealership. This is our second in two years and our youngest daughter bought a Pathfinder their last May. Roy treated us very well and was a big help. Roy has continued treating us as if we were in the process of buying a car and not as if the sale is over and move on to the next customer. We will be back.


Great experience

5
CastilloFamilyTX on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a new Sentra SR car for our daughter who is in college. Process was easy, approved for financing with our bank and financing asked us to go through Nissan Financing and we did. Nissan financing beat our banks interest rate. Sales, finance and customer service rep were great to work with.


Best customer care

5
Sergmel on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best buying experience, sales person and team was fantastic from beginning to end, will always recommend Nissan San Marcos to all my family and friends.


great experience

5
Avery on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time getting my own car in my own name. Was quick and easy. They had the exact car I wanted on the lot.


Great Service

4.8
Melvia on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very personable, polite and very informative. Helpful. I was treated as a buyer and not an easy target. I felt very welcome and treated with respect, not just because I am a senior but because they saw my need and budget.


San Marcos Nissan is there for the Customer

5
Hector Yanez on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Moreno was very friendly, courteous and helpful. I received the Best! customer service and Jasetin was very informative and knowledgeable. I recommend San Marcos Nissan and their staff.


Great People

5
IMF on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Knowledgeable people and easy to deal with, willing to help all they can. Mr. James Scott was very helpful and found the one car that met our needs and wishes.Mr. Scott was even willing to deliver the car to our house when we were unable to stay for the detailing and such after all paper work was done. He stayed for some time when he delivered, to show the husband all the new details of the dashboard electronics.


San Marcos Nissan is Awesome!

5
VJ on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was so friendly and hopeful with the purchase of my new Murano! I love my new car and would definitely recommend you buy from them!!!


Extremely helpful

5
Jpc123 on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got the best customer service, a great deal and overall an amazing car that I love. Lauren Phillips was really helpful, and gave me a really good deal.


Best experience I've ever had.

5
brenda54 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have begin by bragging on my sales rep., Roy Gonzalez was awesome, did everything to make it possible for me to have what I wanted. The dealership as a whole made me feel at home, and comfortable. The atmosphere there was very friendly, and I felt the warmth and unity of the company, instead of the competiveness like most dealerships.


Extremely Happy

5
Bevishappy! on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesmen are awesome and they work to make a deal that you are happy with and can afford. Kraig and Alfred are great!!! They worked hard to get us in the car I wanted and could afford. Really respectable and friendly salesmen!!


Avoid this dealership!!!

1
kjbaskin on 02/04/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

We purchased a vehicle in October of 2015. That process was okay. I guess once you sign on the dotted line that's all she wrote. We got GAP coverage and wound up able to refinance at a better rate and needed to cancel the GAP coverage. This is where the absolute worst customer service from anywhere begins. We left multiple messages both phone and email to Mr Kasch in finance. After a month of no response from Mr Kasch, we contacted the dealership and spoke with a manager Mr Putnam who assured us he would take care of it. Well guess who contacted us the next day? Why Mr Kasch of course... When I kept trying to point out how upset we were, he blew me off. To make a frustratingly long story short, the vehicle was refinanced in November. Paperwork was completed in December. We contacted the company with the GAP coverage and as of today Feb 4, 2016, they have received no paperwork from good old Mr Kasch. We've left messages for Mr Kasch and you guessed it. No Response!!! STAY AWAY. These people are worthless.


Definitely Coming Back

5
Kristen Foraker on 12/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ryan is a wonderful salesman! He exudes professionalism, knowledge and expertise on all vehicles and purchasing process. First time ever my husband and I have felt excited and pumped about buying a vehicle. Also this was the first time we ever were given a detailed presentation on the safety and perks of our vehicle. Ryan knew what we needed vs. what we wanted. I appreciated his tactful straightforwardness as well. We highly recommend Ryan and this dealership in the future!


helpful and professional

5
Andy Sconzo on 12/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've purchased vehicles from dealerships before and this was the most pleasant experience. I saw the purchased vehicle on line, called Nissan of San Marcos and was connected to Jessica. The whole time of working with her from the telephone call to going into the dealership she was helpful and professional. The best part was I never felt pressured to make any decisions from the sales floor to the F&I dealings. The deal was closed in less than two hours, including my test drive. Jessica and Theo are to be commended. Made car buying fun.


Phenominal Customer Service! Great Experience!

5
Katrina Dereadt on 12/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dylan Dunford assisted my grandma, mother, and I in purchasing a car. My experience was great! Even though Dylan was new, he along with his other co-workers made sure that I was able to purchase a brand new juke. Dylan was very friendly and very polite to my grandma and mother. He made us feel very comfortable. Hopefully I won't have to purchase another vehicle for a while but when it is time, I will make sure to come back for the outstanding customer service.


Easy to do business with

5
Reginald Lang on 11/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent! Superior service in all the sales department. .


Best Place to Buy

5
Cesar Ramirez on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Eddie provided exceptional service and made my purchase very easy. He sold me my last vehicle and that's why I went back to him.


feeling like family!

5
Ariel Newsome on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jessica was the most helpful person I have encountered when I needed a car asap. She didnt just push me aside when I explained my situation to her. They actually worked with me and helped me get the car I originally wanted! Her and her staff are great & will look out for you. Thank you again, Jessica!!


Restored My Faith

5
jeannie on 10/01/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

After writing this review yesterday, I have spoken with Michael Conner and Cassandra Gonzales of San Marcos Nissan. They were both apologetic, understanding, and helpful. Mr. Conner told me to bring the car back in to them and he will correct whatever is wrong with the car and give us a loaner until it is fixed. He has restored my faith in this dealership, and I appreciate him stepping up and taking care of this issue so quickly. I change my rating to 5 stars for customer service, and I would certainly recommend this dealership.


Great Customer Service

5
Jim Prescott on 09/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dave made my wife and I feel quite comfortable in looking for a new vehicle. He was not a pressure sales person, which we appreciated. He answered all of our questions.


Excellent Customer Service

5
ric filia on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had an amazing experience. Kraig answered all our questions and listened to our needs and wants. He did not pressure us into making any decisions, and allowed us to enjoy the entire experience.


Great People and Service

4.8
Chuckster on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have leasing Nissan vehicles for nearly 20 years and have done business with many different dealerships. Nissan San Marcos is head and shoulders the best. Polite and knowledgeable sales and service staff, prompt and well done service, and comfortable waiting area. Well done


Very Professional

5
John Turner on 08/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Perfect, professional, knowledgeable and respectful .


Friendly, reliable and helpful service

5
Rolf Dahl on 07/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kraig Stephens provided excellent service. He was polite and informative, taking time to explain the vehicle in detail. He provided my daughter and me with his full attention. We did not feel rushed or pressured. I informed Mr. Stephens that I would purchase my next vehicle through him. The one I purchased was for my daughter, Kelly. My husband drives an Armada, and I drive a Murano. I also purchased a Maxima for my youngest daughter Teri last year.


Customer Service

5
Curtis Gonzales on 05/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was an great experience, very warm and welcoming. Staff was great and courteous. Professionalism above all. Great experience.


Easy and friendly purchase experience

5
Katrina Cantu on 04/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It is always a pleasure to have our service needs taken care of


Recently Purchased Vehicle

5
Randy Jobes on 03/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great working with Dave. He asked me what I was looking for and got right down to business. Everythibg worked out and he got me the best deal possible


Recently Purchased Vehicle

5
Nathan Owens on 03/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The experience was great very comfortable. ....................


Great and very Clean facilities

5
Hans Reiche on 03/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

James Scott is very professional, friendly, knowledgeable regarding Nissan products and services.


Salesman acknowledgement and appreciation

5
Joel Guzman on 11/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great! Brian was exceptional. Told him what I needed and he handled everything from there.


Fantastic service & great cars

5
Milinda Hernandez on 09/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dave Fugate was an amazing help with my first time purchase! I could not believe how easy it was to get all of the paperwork done as well and drive off that same day. He worked wonders for me!


Great Sales Staff

5
Guadalupe Guadalupe Vela on 09/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience at Nissan of San Marcos was great. I got great customer service. The sales person was really informative and helpful. He explained every thing very well. Overall I am very please with the service and help I got there.


Fantastic service & great cars

5
Darlene Martin on 04/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was excellent!! Mark was truly great with us listening to our needs


WONDERFUL

5
Luke Martin on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


wonderful

5
Christy Seibold on 03/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just stopped in to take a look at the 2014 Rouges. The location didn't have one in the color and trim I was looking for so James made note of everything I wanted my new car to have and found one for me. He got my payments worked down to where I wanted them and did everything he could to keep me from having to wait around. Best car buying experience ever!


Excellent

5
Matt Sligh on 02/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great. Ezzi made everything very easy for us.!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Excellent

5
Karly Klingensmith on 02/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very customer friendly. Focused on timeliness and efficency


Excellent Treatment

5
anielle Lewis on 02/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My overall experience was highly satisfying. I would say that it was definitely the best car buying experience that I've ever had. Everyone that I interacted with was very pleasant and helpful.


Excellent

5
Jeff Gonzales on 02/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall I was very pleased with Huzaifa Ezzi he was very knowledgeable about every aspect of the car and did his best to help us get the price and features we wanted. He made out experience a great one. I was dealing with several different dealerships at the time but working with him made my choice simple and easy. Great Job.


Excellent

5
Pablo Garcia on 02/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

One of the best car buying experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Excellent

5
melva moore on 02/03/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

execellent as always!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Great service

5
benjamin rodriguez on 01/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience and, I knew a few guys there and felt like I had a high school reunion there. I even had a birthday piece of cake. Just wanted to say thanks!


Excellent Treatment

5
MARIA LOMELI on 01/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

VERY NICE AND HELPFUL.................................


Very Pleased

5
ivan friedman on 01/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome. Thanks for having a Great team.,,,,,,,,,,,,,,,,,,,,,,,,,,,,.....


Great deal

5
Christy Price on 12/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall a great experience - efficient use of time, upfront pricing, and helpful associates.


Best Experience

5
Virgilio Morales on 12/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was very nice experience............................................


Fantastic

5
Tonya Garcia on 11/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My overall experience with sales representative was great. We expressed our needs and he meet them all and did not push anything on us that we didnt want, he truly listened.


I went to buy a used SUV and was shown several with all...

4.8
jeepers210 on 11/02/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to buy a used SUV and was shown several with all the information needed to make a solid decision. My sales man Marc was very helpful and honest and answered all my questions in a professional way. Russell worked with me on price and financing and got me to the payment that I would be comfortable with. After going to several dealerships in a two week shopping period, I would highly recommend this dealership to do business with. Thanks Y'all for your help in making buying this SUV a good experience.


I came in looking for a good car and a great deal, I...

5
ch1293 on 10/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in looking for a good car and a great deal, I certainly got both!I was very impressed by the level of customer service and one on one attention I received from my sales Person EZZI.I would recommend the dealership and the sales consultant to each and everyone reading this! they worked with me on price goal and got me to a payment I am very comfortable at!


Good Job

5
Gina Wrehsnig on 10/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My sales agent, Jason, was great; very friendly and informative. The sales team worked to get what I needed to make the sale.


Good Job

5
Joann Estrada on 10/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent!! No pushing to purchase and everyone was very friendly.


Friendly, knowledgeable sales staff. Mark Smith, Isaac...

5
ibolch on 10/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly, knowledgeable sales staff. Mark Smith, Isaac and Chris K were great. Super price on new vehicle and great trade in value. I highly recommend.


Good Service

5
brenda dominic on 10/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

chandler was very friendly and helpful..........................


Good Job

5
Robert Morrow on 09/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Really exceptional. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !


Good Job

5
ommar Aguilar on 09/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

always awesome 110%!!!!..........................................................


Good Job

5
Bea Flores on 09/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent Experience........................................................


Great Job

5
Stephanie Luna on 09/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a pleasant experience and the people were very helpful and friendly.


Great Job

5
Crystal Gutierrez on 08/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly helpful.......................................................


Great Service

5
MELVA MOORE on 08/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience and new sevice staff were professonal and friendly.


Good Job

5
Ann King on 08/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very Enjoyable - friendly salesman, purchase was flawless and the time to get the car was quick.


Good Job

5
Hidetaka Tanno on 08/13/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staffs are really nice. I had nice time in Nissan.


Good Job

5
Ken Rice on 08/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was exceptional! Richard was very courteous and made this one of the best car buying experiences I've had.


Great Service

5
Jimmy Geng on 08/02/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a pleasure to have persons treating us as if we were the most important people in their day.


Irritating Salesman games

1
John on 07/28/2013

Customer Service: 1.0 Buying Process: 1.0

An awful experience. Salesman played typical salesman games so badly that I was embarrassed for him. Tried to pretend that the post-trade in price was the price, then refused to tell me the actual price of the car despite my asking six times. I really don't understand what he thought he might gain from all this, but we left and bought in Round Rock. This was a complete joke.


Worst dealer experience ever!!

1.3
micmcc on 07/28/2013

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 2.0

I had the worst experience at this dealership! The salesmen were condescending and I couldn't get a straight answer out of them on a price ever. It felt like they were trying to trick me every step of the way from crazy outrageous prices to high pressure sales games. I have never been so offended in trying to buy anything before, it was ridiculous. I wouldn't take a car from this dealership if they gave it to me!


Excellent

5
kathy holt on 07/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had an excallent exsperience. Was very well pleased!


Good Serivce

4.5
Jeffrey Brown on 07/16/2013

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The team was wonderful to work with. They are very honest and easy to work with. From our salesman Brandon and Sales Manager Matt. The finance manager AJ always had our best interest at hand. Thank you for a very pleasant experience and would hope all dealership's take a lesson from San Marcos Nissan!


Good Serivce

5
Greg Harrison on 07/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent sales support from brendon stephenson...............


I went to Nissan of San Marcos in San Marcos, TX to get...

1
micmcc on 06/23/2013

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went to Nissan of San Marcos in San Marcos, TX to get some information on purchasing a 2013 Nissan Juke. I spoke with a salesman named Bob Rogers and was appalled at the tactics and pressure he attempted to use to coerce me into buying a vehicle. He and his "sales manager" partner (whose name I did not get - tall, slender blonde man) were extremely condescending and bullying during their dog and pony show, to the point that it made me very uncomfortable as a customer. I clearly told Bob up front that I was not going to be buying a car yesterday but that I needed to get some pricing so I could decide between ordering a Nismo and purchasing an SV/SL model of Juke that the dealership had in stock, and would be making a purchase in the very near future. He seemed to know very little about the Nissan product line in general and little to nothing about the Juke specifically. I knew a considerable amount more about them than he did, I could have sold them far more successfully. Initially, he tried to tell me that a Nismo was $30,000. I am not sure if this was a calculated lie or just general lack of any knowledge about the product but given that it came from a conversation in the sales office, I tend to believe they were trying to put something over on me. I think he was a little surprised that I quoted the Juke Nismo MSRP back to him, which is, of course, far below the figure he gave me.We took a test drive in one of the Jukes and when we returned, I again asked him for some pricing with various options. He asked me for some information on the vehicle I may trade in, such as mileage, year and model. He then asked for my insurance card to get the "trade in information" off of it. He had all of the information he could possibly have needed at that point, and If he wanted to run a check on my VIN, he should have just asked for it. It is a clean title, there is nothing to hide on it, but it felt very much like he was trying to trick me into giving him information that was not needed. He came back with a quote sheet that listed an MSRP number and a very undervalued trade in number. He then tried to tell me that the top MSRP number didn't matter, that the price was the bottom number (MSRP minus trade in). This is where I should have just gotten up and left. That clearly is not the price of the car and this was the first of many insulting attempts at overcharging or tricking me. I explained this to him and asked him for an actual price for the top number on the sheet that was not MSRP. This was about the tenth time I asked him for a price on some different options and other than the ridiculous quote on the Nismo, the MSRP number on one specific car was the only one I was given. Bob kept asking me how much I wanted to pay or what type of payment i was looking for. I realize that these are sales tactics but I specifically asked him to get me some prices on vehicles he had in stock that met my specifications so we had a place to start. He seemed to be deliberately refusing to do so. He came back with his "sales manager" who proceeded to give me the most condescending lecture on the 3M's of car sales and the like. The "sales manager" then snidely told me I was obviously only in "informational mode", like he was wasting his time - actually I was in decision mode, having decided I wanted to purchase a Juke and wanting specific prices so I could decide between the options, but nobody seemed to hear anything I was asking for. I was obviously the one wasting my time, not him. They kept on about my purchasing this one specific car (that I had indicated I was unsure about) that day. I don't know if they talk down to and try to bully everyone like this or if it is because I am a woman, but I was speechless at how badly they were behaving. I have never been more offended by how I have been treated in a business or retail situation, I was embarrassed for them.I finally left there asking Bob to go over my specifications and email me initial quotes for the vehicles he had in stock that would fit my criteria. I received an email from Bob before I got home, but again, with no pricing quotes. I emailed him back once more, again asking for pricing. He sent me 8 more emails, none of which contain any actual quotes. In the 10th email, I finally received a price on something. Unfortunately it was on a vehicle that was neither a color I requested nor had any of the features I was most specific about wanting.At this point, I would not deal with Bob again if he gave the Juke to me and I certainly would not trust him with any large purchase such as a car. There is no way I would be comfortable signing any paperwork he was involved in. I felt lied to and that he was trying to trick or manipulate me at every step of the process, and his "sales manager" was far worse. These are the guys that have created the stereotypes of sleazy car salesmen.



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