Nissan of Cookeville

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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Best of the best

5
Heather336 on 11/30/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the best car buying experience ever. Derrk st.john is the car salesman I've felt with in my life! Thank you Nissan of Cookeville


Great dealership!!!

5
Shanapaige13 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership was absolutely amazing! The customer service was great and everyone was so friendly. I love the car I bought there and greatly appreciate how hard everyone work for me to get the car that I want.


Great dealership!

5
Shanapaige13 on 11/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership was absolutely amazing! The customer service was great and everyone was so friendly.


Pleasant experience

5
Jerri on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Worked with Todd Doll on new 2016 rouge,Todd did a great job getting me a good deal .Everyone very nice and professional


If your smart you won't step foot on this lot

2.6
Lillilo on 11/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 1.0

We can honestly say this is the worst car lot ever. We brought one of their demo's, it had 9000. miles on it. Full factory warranty and we purchased extended warranty. When we brought it the big seller point never been wrecked or titled. And showed us a car fax saying the same, little did we know it wasn't On the truck we where buying. After the truck was back there 5 times the 1st year, for the same problem. we cut our losses and trade it. This is when we found out, it had been wrecked. We traded under 36000. Miles show you how much it was on the road and it was still under the factory warranty. Now 3 months later we are still trying to get the refund for the extended warranty. We keep getting told it should be there in two weeks, now 3 months out. Please before going check consumer reports .


Excellent

5
Will on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent all around. Highly recommend them. Very pleasant experience


Another great experience!

5
Britt411 on 10/31/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Another great experience with Nissan of Cookeville thanks to Jeff Harrison! From making sure we got the color we wanted to making sure we knew about all the features, I couldn't have asked for a better salesman! While we plan on keeping this vehicle for a while we will definitely be going back to buy our next purchase from him!


Excellent very satisfied

4.8
Julius Perry on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was great even if I didn't walk away with the car I came for, they still found me something I loved and helped me through it all.


2017 Maxima

5
Rick G on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pete Baymiller worked hard to get the deal done. His is knowledgeable and friendly. The follow up calls and emails are god as well. Many times once a salesman makes his sale, he's done with you...not Pete. The Dealership is clean and the staff are all friendly.


it was easy

5
Keith3700 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matthew stafford helped me finance a car, he was very helpful and polite. He helped me answer all my questions and got me a great deal on a Nissan sentra


Drove 3 hrs in total to get the best deal around.

5
Steven Atchley on 10/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Outstanding experience. No nonsense. Local dealers couldn't match Cookeville price so I drover out of my way and it was worth every mile.


Easy process

4
Rogers2016 on 10/17/2016

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Clint Cannon was really great to work with. There wasn't any pressure and it just seemed like we were dealing with a genuine person.


Best car buying experience ever!

5
Sar1020 on 10/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the best car buying experience. No hassle no stress! Scott Davenport was very helpful and worked really hard to get me the best deal and the vehicle I wanted. I will recommend all my friends and family to him. I love my new Rogue.


A+ Service! Got exactly what we were looking for!!!

5
NewMaximaOwner! on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a Certified Pre-Owned Nissan; everything was great about our experience at Cookeville Nissan. Derreck St. John was the absolute best salesman we have ever worked with...and we will always request him by name when looking for a new car! My husband and I were unsure of which car we wanted, and Derrek was patient, friendly and worked with us until we found the right car at the right price. He was awesome and provided exceptional service! We couldn't be more pleased with our new car and the service we received while getting it!


Jeff Harrison is the best!

5
JT on 10/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jeff Harrison gave me exactly what I wanted and was very easy to work with. I normally loathe car salesmen, but it was a pleasure to work with Jeff. I highly recommend Nissan of Cookeville.


Got what I wanted

5
jmtunafish on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got exactly what I wanted and at a very good price. I have bought three cars now from Nissan of Cookeville (one used, two new) and will return the next time I'm in the mood for a new car.


Great dealership!

5
jmtunafish on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I got exactly what I wanted and at a very good price. I have bought three cars now from Nissan of Cookeville (one used, two new) and will return the next time I'm in the mood for a new car.


Awesome Dealership

5
Robert Emmons on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a wonderful experience at this friendly dealership. My salesman, Scott Davenport, genuinely cared about me, what i wanted, and was very knowledgeable about inventory and services. Definitely recommend this Nissan dealer. Thanks Scott.


Very nice dealership

5
goofy1230 on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very enjoyable buying experience thanks to Scott Davenport who looked out for my best interests, and is very knowledgeable about inventory and services. Thanks Scott.


Very pleasant experience

5
mpatel on 09/25/2016

Overall Experience: 5.0

Scott Davenport was very nicer and took time to Make positive I understand everything. Very nice man and dealership very helpful. Very happy with car


Wow!!!!

5
dneely21 on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership has the best customer service of any place I have ever been. They all went above and beyond any expectations I had for my experience. Jeff Harrison was excellent as my salesman. He was friendly and professional. He made me feel comfortable and confident in my decision to do business with Nissan of Cookeville. I will definitely be back as long as he is there. Vince in finance broke things down and found the right coverage package for me. Great guy!


Wow!!!!

5
Derrick Neely on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Fantastic customer service. These guys went above and beyond all of my expectations. Jeff Harrison was my salesman and he made me feel comfortable and confident in my decision to do business with Nissan of Cookeville. I will come back as long as he is there!


The best Nissan Dealership Out There

5
Trev21 on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Harrison really took care of me and worked a deal out that was in my price budget. When other Nissan Dealerships said that I wouldn't receive that price and that he was lying, he stood by his word and made the deal happen. Totally worth the drive.


Awesome Dealership

5
Trevlyn on 09/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jeff Harrison really took care of me and worked a deal out that was in my price budget. When other Nissan Dealerships said that I wouldn't receive that price and that he was lying, he stood by his word and made the deal happen. Totally worth the drive.


Happy

5
Nikki on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great experience buying our new car. Scott davenport is a great salesmen and i would highly recommend him to anyone.


Daughter's New Car

5
Jennifer on 09/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a 2013 Nissan Sentra for my daughter at Nissan of Cookeville. Jeff Harrison provided great customer service to us. He was very helpful, and patient with us throughout the entire process. I highly recommend Nissan of Cookeville, and Jeff Harrison for car buying needs!


My daughter's new car

5
Jennifer.Watson72 on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Just bought a 2013 Nissan Sentra for my daughter at Nissan of Cookeville. Jeff Harrison provided great customer service to us. He was very helpful, and patient with us throughout the entire process. I highly recommend Nissan of Cookeville, and Jeff Harrison for car buying needs!


Liars

3
Unhappy on 08/22/2016

Customer Service: 4.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 1.0

These people make deals on phone to get you there then dont give you the deal they said they would even if you drove 111 miles to get there shame on these liars hope they go under


Awesome sales experience

5
Sara Reed on 08/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Loving my new 2016 Rouge My sales Rep Derrek St. John was Amazing Thanks for a job WELL DONE Derrek


Best Car Buying Experience Ever!

5
Heather Bilbrey on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went got a car from Drive Time in Antioch in November. At the time we needed it and had no choice! We was pay $472.02 a month for an 08 Accord with 118,000 miles and over $17,000 left on it after a year! We had been told by every dealership major and minor they could not help us that we was too turned over in this car! After praying on it, I knew I had to go to Nissan then Tim Hewitt referred me to Derryck Russell! I met him the next day after discussing our situation! Most places will say I can definitely help you to get you in, but he actually did! Tomorrow we are getting a 2014 Buick Verano with 30,000 miles on a payment almost half what we was paying! Not only did he get up in a car that had ALL of our needs, wants, and more with a good payment, but he also helped us in making sure that the previous vehicle wouldn't have a big impact on our credit score which means everything when you're rebuilding! This man was not a salesman! He was one caring and helpful person helping another genuinely not looking for self gratification, but to actually make our overall lives better! He listened and took care of us during every step! I very highly recommend him and the dealership who was also very friendly to my children while there! Best car buying experience yet!


He went way out of his way to help me.

5
Samthelamb11 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Derryck is the man I was in a bind and he went way out of his way to help me. He even called me to ask questions and make sure I was getting what I needed on his own time.


Awesome!

5
ngroce27 on 08/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have bought two vehicles from this dealership and couldn't be more pleased with the sales staff, service staff and the vehicles themselves. Derryck Russell was our most recent salesman and he was the best! Thanks for helping us Derryck!


Versa purchase

5
Gadiel23 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been shopping for a while and finally met a sales person that treated me like a person and helped me and my wife buy our first Versa together. He explained everything very well and took his time. Not only was it a great experience in the dealership but he also took the time to say " Thank you" afterwards and has answered ALL of our questions since we bought


Customer

5
Tristin on 08/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nissan of Cookeville is an amazing dealership. I worked with salesman Derryck Russell and he is the most attentive, respectful and knowledgeable sales person I have ever worked with. He listens to what the customer wants and plays no games! If you are in the marked you should go to Nissan of Cookeville and ask for Derryck Russell!


College-Attending Used Car Buyer

5
jacobmnr21 on 08/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just have to say Nissan of Cookeville has been a true blessing! We went by here looking for a used car for me after looking for such a long time and were finally blessed with finding a car here! This dealership showed us some of the best service hands down. I just really want to thank Derryck Russell for all of the wonderful help he was and true kindness that he showed towards not only me but towards my whole family. Even through the wonderfully nice weather (100+ degrees) and lack of sweat (there was lots), we were helped more than I could have imagined! I honestly could not have asked for a better salesman or car dealership anywhere. If you are ever looking for a car check out Nissan of Cookeville and ask for Derryck Russell!


College-Going Used Car buyer

4.8
jacobmnr21 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just have to say Nissan of Cookeville has been a true blessing! We went by here looking for a used car for me after looking for such a long time and were finally blessed with finding a car here! This dealership showed us some of the best service hands down. I just really want to thank Derryck Russell for all of the wonderful help he was and true kindness that he showed towards not only me but towards my whole family. Even through the wonderfully nice weather (100+ degrees) and lack of sweat (there was lots), we were helped more than I could have imagined! I honestly could not have asked for a better salesman or car dealership anywhere. If you are ever looking for a car check out Nissan of Cookeville and ask for Derryck Russell!


Perfectly satisfied

5
gvillard on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first experience in being a car buyer. My family and I enjoyed doing business with Jeff Cessna. He was very helpful to us.


A great place to get a vehicle

5
435iXdrive on 08/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure doing business with Jeff Harrison from Nissan of cookeville he helped me get into my new used truck.thank you for everything


Return buyer

5
Truckinalong on 08/04/2016

Overall Experience: 5.0

This is my second vehicle from Nissan of Cookeville. The first was totaled. I have purchased many vehicles but I have never experienced the knowledge and professionalism that I did with Jeff Harrison. I called them; told them what I wanted and they gave me a price. When I arrived at the dealership, the vehicle was prepped and waiting for me. The paperwork took less than 30 minutes and I was out the door. Can't say enough about Jeff, the sales managers and the finance department unless; saying that I will return for my next vehicle counts. Thank you.


Best Car Buying Experience

5
rshort on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was having mechanical issues with my previous car and Jordan Goodloe made purchasing a new one a super easy experience. I didn't feel pressured like most other places and didn't think that I would be able to afford a brand new car but he made it happen. I'd recommend him to everyone!!


Above and beyond customer service!

5
Jess and Lynus Martin on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Completely went above and beyond. Kept an eye out for a specific set of criteria of the vehicle we were in search of. Scott Davenport found it, immediately text a link of the vehicle info, and he and finance staff stayed over an hour past closing to help us get exactly what we needed to get done! Their help and service is Unheard of in the car dealer world. We have nothing but wonderful things to say about them and very highly recommend Cookeville Nissan to anyone in search of a new (or new to you) vehicle. There were other people involved other than Mr. Davenport, but I honestly just can't remember their names. I was preoccupied with our newborn


2015 Frontier from Jeff Cessna

5
Lisa Harris on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a 2015 Nissan Frontier a month ago. My salesman was Jeff Cessna. He was very professional, down to earth, and didn't use high pressure sales techniques. He was very informative and assisted me in purchasing the vehicle that I wanted. Working with Nissan as a whole was pleasant other than the normal haggling that goes on when making such a large purchase. If I purchase another vehicle in the future, I would definitely go back to Nissan. I'm very satisfied with my purchase and the salesman I worked with.


Nissan of cookeville

5
Matthew on 07/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great time at Nissan of cookeville John Milligan. Great Nissan experience. Come and visit them.


Great customer service!!

5
Peter123 on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a new owner of a Nissan Sentra and i can't thank Scott Davenport enough for all of his help, I highly recommend anyone who is considering to buy a vehicle see him he will make it happen, thank you Scott for your help your awesome!!


Easiest car purchase ever!!

5
tn4vols on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently purchased a new Nissan Versa for my daughter, Cody Hillis was our salesman, he was awesome, so easy to work with and absolutely no pressure, he made sure we got exactly what we wanted, and searched inventory till it was found, I have bought many new vehicles and this was the best experience so far.


Sentra

4.8
Nissan Girl on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I gave Cooleville Nissan a 5 star rating because I really enjoyed my car buying experience with them Jeff Harrision went above and beyond to help me with my purchase


Awesome!

5
Tonya on 07/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Pete Baymiller was my car salesman and he was wonderful, very informative, and not pushy. I purchased a 2010 Nissan Rogue with decent low mileage and a great price! Very pleased in where I went to look for a vehicle! I would recommend this place to anyone and will go back there again when it is time to purchase another vehicle! Thank you Pete and Nissan of Cookeville!


Easiest purchase ever!!!

5
Jim on 07/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently purchased a new Nissan Versa for my daughter, Cody Hillis was our salesman, he was awesome, so easy to work with and absolutely no pressure, he made sure we got exactly what we wanted, and searched inventory till it was found, I have bought many new vehicles and this was the best experience so far.


bought car

4.7
droberson on 07/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Just had an excellent buying experience with salesman Jordan Goodie and sales manager Dustin Green. Thanks Jordan for your time and help could not have done it without you.


love my Rogue

5
Tar Johnson on 07/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a wonderful experience at Nissan of Cookeville and a very helpful salesman. Would highly recommend this dealership and salesman Cody Hillis. We purchased a Rogue and love it!


Nissan sentra it's the best car ever we are very happy with

5
Nissanofcookeville01 on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy...Nissan is the best ever very happy with our decision to purchase from Matt Stafford and the whole team at Nissan of Cookeville. Will definitely be back in the future!


Happy Customer

5
Kristie Strickland on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Matt Stafford for being so kind and,patient with helping me find my new car! I am very happy with it and everyone here at Nissan in Cookville! I will come back whenvsr I want another vehicle and I will refer any one to y'all.


Matt was awesome

5
kristifuller on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Stafford was an awesome,awesome help. He was very honest down to earth man.It was not about selling us a car so much it was about finding what best suited our needs. I will never go anywhere else or use any other salesperson.


Careless and unprofessional service

1
AWhitman314 on 07/04/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Took my " brand new " 2016 Frontier to get the tires balanced and the oil changed and when they were done with my truck and I gave it a quick look over I found two of my wheels scuffed up and deep scratches on them . I tried to talk to a manager but one wasn't there that day and all they could say was there so sorry so now my brand new truck that I'm paying dearly for is scratched up cause of careless piece of xxxx people that are working just for a paycheck. This is what's wrong with the world today careless Idiotic people .


Bought 3 cars

5
Darren on 07/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased 3 autos. Our sales rep David Cole was very professional and very knowledgeable about our products. Would highly recommend him to my friends and family!!


Woo Hoo. I finally have a sunroof. I LOVE my car!!

5
Glyn with a new 2016 Sentra on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought my daughter to Nissan of Cookeville on Saturday to check out the cars. John Milligan sat down with us and listened to all her wants and needs. He ask her to wait and the first car he gets out of the lot she falls in love with. They worked with to get payments in a comfortable range for her. I was a proud momma. While waiting for them to call us in to sign papers I saw a car I fell in love with(2013 Sentra). John was great about telling me all the features without being pushy. I left that day and didn't buy. I held my breathe until Monday evening and went back and traded. John listened to all the things I wanted and he suggested that I keep an open mind and look at a car he thought I might like better. He was SO right. I was in love. I purchased my third new car from Nissan that evening. I drove off the lot in a 2016 Nissan Sentra. Still one proud momma!! Thanks John Milligan for your kindness and patients in helping my daughter and me drive away with cars we LOVE. Very Satisified customer,Glynis Hinson.


Amazing

5
MelisaW on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Cookeville Nissan is by far the most accommodating dealership we've had the pleasure of doing business with in a long time! Our salesman, Jeff Harrison, did an amazing job as a team with his brother-in-law, who was in training. They were always asking if we needed anything to drink while we were waiting for the paper work to go through, and during the test drive Jeff's brother-in-law was very calm and gave crystal directions. You, Nissan of Cookeville as a whole, could not have picked a better sales reps to represent you that day. Everyone was very hospitable and kind. Jeff, the financial manager, also was very kind and explanatory during the final part of the paper process. Overall we had an amazing experience and will definitely reference the Nissan of Cookeville to our friends!


A Great car buying experience.

5
HFiedlerRN on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you David Cole at Nissan in Cookeville! We were looking into buying a new Murano and David delivered the perfect deal! we appreciated his professionalism and excitement about the Murano. Thank you again David, we are really happy with the whole experience.


Good Experience Overall

4.4
AlleyKat3 on 06/28/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

John Milligan and Micah from finance were both very helpful and competent. The experience overall was positive; however, I do miss the 'old' way of car shopping where the customer actually walks through the lot and sits in different cars and picks out which they'd most like to test drive based on what they see in doing so. I was asked a few questions and the cars were picked out for me based on those answers - which may be a quicker process, to a degree, but far less personable. I am happy with one they brought to me but it would've been nice to have seen all of that particular model in the lot to ensure that it was definitely the specific one I wanted. They old way would allow the purchase to have felt less 'assigned' and more 'chosen.'


Excellent Saleman

5
Kattmarsh57 on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Matt worked very hard and took time and patience in putting me in the vehicle I wanted at a payment I was comfortable with. Great job Matt my experience was above excellent


Outstanding!

5
Kelly Ward on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I searched for almost 2 months for a car. Every car dealership I went to was a disaster. At Nissan of Cookeville I had and amazing experience! My sales person, Kristy actually listened to what I wanted and found my car. Vince in the financing department is the utmost professional and is truly a problem solver.Will purchase every vehicle from them from now on.


Car for parents

5
Andrea Wylie on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My parents came from east tn to deal with Derek he was so patient with them and worked very very hard to please them and help them understand. I bought my altima in march and was pleased to take mom and dad to let Derek help them I highly recommend him they are very satisfied.


Easy as pie to buy a new car

5
khs65 on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought many cars in my adulthood. At Nissan of cookeville is the best place I have ever bought a car. I wasn't planning on purchasing a car today but the process was a snap. Financing was not stress just up front straight forward. Salesman David Coleman made the experience so relaxed and stress free. Thanks for a great experience.


Great service. Nice people

5
Kim Smith on 06/15/2016

Customer Service: 5.0 Overall Facilities: 5.0

David Cole was very helpful and knowledge about the inventory I was interested in looking for. This has been the easiest and fastest experience ever when purchasing a car.


#1 Dealership and #1 Employees

5
B Scott on 06/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first ever new car experience was amazing. I am thrilled with my Nissan Maxima! My salesperson, Cody Hillis, was truly exceptional, professional, and fair. I appreciate the positive purchase experience at your dealership.


Nothing but good things to say!

5
B Scott on 06/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My first ever new car experience was amazing. I am thrilled with my Nissan Maxima! My salesperson, Cody Hillis, was truly exceptional, professional, and fair. I appreciate the positive purchase experience at your dealership.


Happy happy happy

5
Lindaaustin2008 on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt is very helpful and A very kind person This is my third vehicle I've purchased with Matt and I'll be back for a truck format husband soon thanks!!!


Amazing car buying experience.

5
asharpe227 on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert was so helpful in the purchase of my new car. He helped me get the car I really wanted and worked with me so that it would fit in my budget. I'm thankful for him, and everyone else who helped me today.


The Most Pleasant Vehicle Purchase I've Ever Made

5
John C. on 06/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As the title indicates, this was the best experience I've had at any automobile dealership for any brand. Friends and associates have dealt with and recommended Nissan of Cookeville, and after I decided that a Frontier was the truck I wanted, I went the extra distance from the Knoxville area. The extra time and effort was more than compensated by the dealership's efforts to find just the vehicle I wanted. The salesman was Jeff Harrison, who responded to every call, question, and request without hesitation and with absolute professionalism. Jeff worked to find just the truck I wanted, and I got exactly the vehicle I was after: 4-door, long bed, 4-wheel drive, and the precise color and trim package, which is not very common. It was refreshing not to be bombarded with the high-pressure pitch, which is another reason I decided to go outside of the Knoxville area. Jeff Harrison is a true gentleman, and you'd do well to take a trip to Cookeville's Nissan dealership. And while the financing portion of the sale was brief in comparison, Stephanie Boles was equally pleasant and professional, and took time to answer questions and offer helpful suggestions along the way.The truck is great, and I can recommend Nissan, the Frontier, and the nice folks at Nissan of Cookeville without reservation.


Great service

4.7
Glen /Betty barnett on 06/07/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Call to check on Internet price spoke to Micah ,answered all my questions,me and my wife drove from Dandridge tn, to to cookeville ,when we arrived we were introduced to Jeff Harrison what we was told on the phone what what we were offered when we arrived ,purchased a new Nissan,frointer,from Jeff ever one was great to deal with took time to answer all our questions,would recommend this dealer ship also saved over 3000 dollars .


Love my new car

5
Meghan Smith on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nissan has great service! Matt Stafford did everything to help my trade easy and as stress free as possible! Definitely 5 stars and I would recommend to every one!


My first purchase at a dealership

5
Katie Martin on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Nissan in Cookeville! My sales person was Scott Davenport and I felt like he went above and beyond for me. He knew the first day I came that I wasn't expecting to purchase on that day but he still tried to help me find a car in my budget, took his time with me, and let me test drive my favorite that day. I went to four dealerships in Cookeville that day and he was the only person to do that since they all knew I didn't want to purchase on that day. This caused me to come back the next morning and know what car I wanted and who I wanted to buy it from! He knew that this was my first time buying a car from a dealership so he tried to provide me with as much information as possible and help me understand everything. He was extremely nice and helpful for my entire experience. He even called me yesterday to make sure I was satisfied with my purchase and to see if I needed anything. My mom was with me for my purchase and she even said that she wants to go back to Nissan and buy from Scott when she is ready to upgrade her vehicle. Stephanie Boles was also great in the finance office and helped figure out the best deal that would work for me! Great service!


Just want to sell quickly

2.4
Jessica Tomberlin on 06/03/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

I just purchased my 3rd Nissan Rogue from Cookeville Nissan. My first experience was a new 2013 model and I have no complaints, only compliments. But then I was rear-ended and accordioned into the car in front of me. The dealership's body shop did not total the car, but came in $400 under Total. Then they kept my car for 41 days to only return it with a bent frame and gaps where there shouldn't be, torn seals, and dirt, debris, and hair inside the new paintjob. I returned to the dealership upset and intent that they "make it right." After multiple trips and phone calls, a deal was finally made aND I purchased a 2015 Rogue. The color I wanted was at a Nashville dealership. The next day I picked up my new Rogue which had been delivered to Cookeville. Shockingly, the paint on the entire rear end of the car was horribly chipped. It appeared as though the car was on on the front of the car hauler behind a gravel truck. I counted 27 paint chips. Cookeville Nissan washed this car before presenting it to me. They saw it, but still tried to sell to me. I refused ownership and a still-wrapped-in-plastic 2015 Rogue was delivered to the dealershipark for me. I LOVED that car. Sadly, last week a girl ran a stop sign and Tboned me and my 2 young boys. The Rogue took great care of use, therefore I decided to purchase a 2016 Rogue since the 2015 was a total. (I did not use the dealership body shop.) I had hoped the last experience was a fluke of bad service, bit it wasn't. Problems:1. Sells guy Jeff quoted 2.99% interest - finance (Vince)gave me 4.67% (I have an 820 credit rating and last car was 1.99%). This made made my monthly payment $45 more per month. I am a teacher so $45 is a lot of money.2. The dealership new I was coming to buy and said they would have car ready. I was meeting my husband after he got off work and I would have our young son's with us. When I arrived, we were shown a dirty smudged car. So checking the paint wasn't easy. 3. Of course when you buy a brand new car, you expect a sparkling, shiny clean car. I didn't get one. Not only did they leave smeared windows and dirty drip marks from water, BUT THEY DIDN'T WASH THE TOP OF THE CAR. 4. On they way home from the dealership I turned off XM radio and turned on local stations. Or tried to. Reception was terrible. When I arrived at home and was moving into my new car I relaxed they didn't attach my antenna. Now, my complaints might sound petty. But after purchasing 3 cars in 3 years from this dealership I expect A+ service. Jeff told me they sale 300 cars per month. Sales are too easy for them and apparently they don't have to work for customer satisfaction. This customer IS NOT SATISFIED. I WILL NOT RETURN. Next purchase will be a Toyota from the dealership down the road.


Regarding Brock Smith

5
Slane on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brock Smith was wonderful and very professional during our visit. My mother purchased a 2016 car today and was very pleased. I would recommend him to anyone whom would want to purchase a new car.


Excellent salesman

5
Frog 123 on 05/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Stafford walked us through our options and led us to the best option to buy new! We bought a 2016 Nissan Rouge SV . Matt was a joy to work with and his knowledge of each vehicle we drove was outstanding.


New purchase

5
Tswain on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was looking for a couple of cars that is dependable and was really impressed on the service and will be Back In the future and will refer others


Kristi Lewis was amazing she knew our situation and helped

5
Mrs.Sowell3 on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kristi knew the situation we where in and we spent all day on phone and email trying to make the one thing this family needed. She was amazing


Matt was Great!!

5
Candacecook on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've bought 3 cars at this dealership and this was by far the best and easiest that I've had. Will definitely be back here in the future to buy again from Matt


Happy Customer

5
Kbrianna1 on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend Matt Stafford at Cookeville Nissan. Thank you for helping me today. Got exactly the car I wanted at the exact payment I would highly recommend them


customer

5
Mel7 on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh Street is the best customer service guy in Cookeville. He tries to listen to customer needs and concerns. I recommend Josh for all your car service needs.


Jeff has always been very helpful and friendly. John, also.

5
altima2016 on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership is very impressive and efficient at what they do. The new service waiting area is very accommodating. I am a repeat customer and have always had good experiences with the dealership.


They did it with NO MONEY DOWN!

5
Eugenia4532 on 05/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt and Dave are the team to come see!!! They got me into a car with absolutely No money down and payments below what my other payments were and a newer model. Can't beat that!!!!!!!!


Great company

5
Selena on 05/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They knew what I wanted and worked till they got it there. Jeff Harrison was a great sales person I am very hard to please but he done all he needed to, to do just that. I will go back for my next purchase. I was sent here and will also send anyone who desires a Nissan there also.


Great job for the 2nd. time Pete Baymiller!!

5
Rhonda, Smithville, TN on 05/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the 2nd. time I have purchased a vehicle with Pete Baymiller. He is so helpful and knowledgable. It's always a pleasant experience at this dealership. Never a hassle. If you are as busy as I am, being able to purchase from someone who knows what they are doing and knows the vehicles then Pete Baymiller is your man.


Best Car Salesman Ever

5
TravisJ on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Stafford, and David was our salesmen. They did an excellent job helping my wife, and I get a vehicle. I would recommend Matt Stafford to anyone looking for a vehicle. Overall the best experience ever at Cookeville Nissan. Thank you Matt, and David for everything y'all did for us.


An amazing job!!!

5
Awalker81 on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were treated very fairly and respectfully by Matt Stafford and David. I strongly recommend asking for Matt when you come to Nissan of cookeville. They did a wonderful job and we greatly appreciate their hard work at getting us the best deal we could get!!!


Happy Happy Customer

5
johnson on 05/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the best experience at Cookville Nissa. Matt went above, and beyond to help me get a vehicle. So grateful for wonderful people like Matt. Definitely need more people like him in the world.


Great salesman

5
Joey2427 on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott davenport is a great salesman! We came back and brought another jeep from him because he is so honest and does everything he can for you. Spent 50, 000.00 on two vehicles in three months only because of scott and everyone at this dealership.


Great Experience

5
Rachel on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with my experience at Nissan of Cookeville. Scott Davenport and Tyler Hotsinpiller were so patient and helpful and made buying my car easy. I left with a car I love at a price I also love! I wish all salesmen were like these two! I will definitely recommend them to everyone!!


AWESOME SALES EXPERIENCE!

5
Happy Customers! on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales, Pete Baymiller, was amazing! Not only was he friendly, he was very helpful and information on everything throughout the entire buying process. Nissan had a great environment for their customers to be in while waiting on the paper work process to be done. Also, vehicle was detailed and filled with gas before the keys were handed to us! Thank you again, Nissan and Pete Baymiller! We will be return customers!


Awesome Dealership

4.7
Josh1051 on 05/07/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kristi Lewis was the best salesperson I have ever met. Very personable. Great job. Micah Rowland assisted, both are very knowledgeable. Will recommend these two employees to friends and family,


Thank you!!!!

5
Tgmart91 on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert did an awesome job helping me find the car I wanted and also help me get the payment I wanted also. Prob one of the best salesmen I've dealt with in the years I've shopped for cars. Thank you so much for your help and thank you nissan!!!


Love my rogue!!!

5
Faye on 05/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pete and Brock were fantastic. Helped me pick out the car that fits my needs and my budget. They were fantastic young men.


Infiniti Q50

4.8
Amy McLerran on 04/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Jeffrey Cessna our sales consultant was very courtesy and willing to help us get the best deal possible. Overall wonderful experience!!


Great experience

5
kathy esposito on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into Nissan met Matt and was very happy. He was very honest , efficient, and I couldn't of asked for a better experience. I will definitely be back in the future


LIES, LIES, LIES

1.4
Tammy McDowell on 04/28/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

I contacted Cookeville Nissan interested in two Rogue's which I had found online at 2 other dealerships in TN. I went in to purchase a 2016 Rogue SV with moonroof and I wanted the Cayenne Red with fog lights. I had vin #s and pictures of the vehicles I liked from the other dealers. After sitting at Cody's desk over an hour and half and him and Micah telling me they could not find one in the state of TN, because both Cool Springs and Newton's had sold the ones I had the vin #s on, they magically found one. Supposedly in South Carolina, but there was a little bad news......it was about 1500 more then the ones I had found, but that 1500 included some extra options???? Well guess what I believed them and bought it!!!!! Paid my money down and was supposed to pick it up on Monday or Tuesday. On Tuesday, I got a text from Cody saying it was done. I went to pick it up and glanced at the vin # and low and behold it was the Rogue from Cool Springs (that they had sold???) with an MSRP of $27475 and Cookeville Nissan charged me $28931. So when I start questioning Cody Tillis, he was having a hard time explaining and goes to get Travis Winston and his only thing he could say is "I don't know what the bid deal is, you are driving off in the car you wanted and we can't give you $6000 rebates/incentives off and $4000 for a trade as well". I stated the big deal is you added 1500 to your MSRP to make it look as though you gave me 1500 more for my trade, and if you only could give me $2500 for my 2006 Nissan Pathfinder, that's what you should have told me from the beginning. The whole deal was a lie. The MSRP on both of the ones I had found was $27475 and $27330. Nissan was advertising $6000 off of both of those models. I got my keys and left. I was very irritated. I had already wasted approximately 6 hours with this dealership and walked away knowing they are a dealership you can't trust. You better watch your numbers with this dealership!!!!! They change the MSRP so they can get your trade for nothing. There is a lot more to all of this but it would take more then this page to tell it. Another lie was they had said Newton's had sold the Rogue I liked of theirs, well I drove it home last night a happy customer and saved over $2000 with them. I would not recommend anyone to go to Cookeville Nissan.


Helpful and Painless

5
SerenityRei on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Robert and we had a very positive buying experience. We were presented with our buying options for buying my brothers first car professionally and politely. Overall, great experience.


Awesome

5
Joey2427 on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott Davenport is a great salesman no pressure and extremely helpful. Scott will be the only salesman to get our business. I will be telling everyone that needs a vehicle to go see Scott at cookevilke nissan. This was the best experience we have ever had!!!!


Nissan Frontier DesertRunner Review

4.8
Slwilli75 on 04/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great variety of vehicles; patient, polite, and helpful associates, clean environment; perfect purchase; happy customer. I would definitely recommend this dealership to friends and family.


Great Experience and Sevice

5
Ahenry15316 on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been using this dealership since 2014. On April 2016, I went in for a service and decided to have an upgrade. I was able to work with Robert directly with the sales of the car, and he was not pushy. He made sure to show me all the options based on my payment range. The sales and service team is friendly and very helpful. They will do their best to get you in a car based on what you expect your car payment to be. I would recommend this dealership to everyone. The overall dealership is clean.


Nissan of Cookeville

4.5
Hannah on 04/23/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I had an excellent buying process with this dealership. I worked withJohn & Kenton, & they were both able to get me an honest trade in with my vehicle!


Great service

5
David Cole on 04/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought my Nissan Versa here from Robert stafford he helped me out a lot. Came back and was looking to get into an Altima and didn't have a problem doing so! Good with his customers definitely recommend more to come here and to him


Didn't have any problems

5
Dcole30 on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a 2015 Nissan Versa wasn't really happy with what I was paying for it. Robert stafford got me into a 2014 Nissan Altima for my same payment and I was really happy about that. I'm no in a car that I'm satisfied with for years to come.


great experience

5
bw0902 on 04/19/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

no pressure - helped me find the car i wanted, not the one they wanted me to buy like otherdealerships. Pete Baymiller was extremely helpful.


Great experience! Quick and painless!

5
Nikki6brown on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Stafford went above and beyond to get me the the car I wanted at the price I wanted. I would recommend Cookeville Nissan and Matt to anyone. The entire experience was quick and painless.


Happy customer

5
Rwjenkins4532 on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a car from Matt. He's honest , and a very nice person . very happy and I'll definitely be back in the future.thanks


Another great job

5
Annette4532 on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Second car I've bought from Matt and could not be happier by far the two best car buying experiences I've ever had I also referred my mother to Matt and she bought a Rogue also Thanks Matt!!


Great service

5
Cytuttle42 on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt, Micah, and Tamara were awesome to work with...They were friendly, knowledgeable, and courteous. It made buying a new car much more enjoyable than anytime that we had purchased a vehicle in the past. I would recommend them.


Awesome service!!

5
Ksaucedo on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Stafford was a great sales rep! He was very helpful and with his fast service I was in and out with a new vehicle within 2 hours.


Great Experience

5
456456oldblue on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt, Tamara, and Micah were great to work with. They were friendly and made our purchase enjoyable. I would recommend them to my friends and family.


Great service

5
Josh P. on 04/16/2016

Customer Service: 5.0 Buying Process: 5.0

Matt is an honest and knowledgeable salesperson.... He was friendly and made our purchase enjoyable.


Service was incredible!

5
Mweedman on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service and sales department are top notch! Love Nissan of Cookeville!! Matt Stafford was great!!! Took care of us like we were family and was very patient with our 3 year old!!


great experience

5
wallan7335 on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike & Robert were a great help. They were very efficient. They helped get a car we are extremely happy with our new car. I am a happy camper :0)


Don't buy used cars from Nissan of Cookeville

1
matthensley27 on 04/13/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I bought a used vehicle from Nissan of Cookeville and within 2 days of driving off the lot the check engine light came on. I took the vehicle back to the dealership and luckily I bought the extended warranty because if I hadn't they wouldn't have done anything. They kept my vehicle for over 2 weeks and did not provide me with a comparable vehicle that would meet my needs for work, so I lost a lot of work during those 2 weeks. They replaced my engine with a non-rebuilt engine from a junk yard that leaks oil everywhere and has still yet to fix the leak. After they replaced the engine I noticed that they left the reservoir cap that provides antifreeze to the radiator off and I had to go back to have them put it back on. Luckily it wasn't warm enough for the engine to overheat. Also keep in mind that I had to make 10 or more trips back and forth to Nissan from my home which is a 80 mile round trip to try and get all my issues resolved. I am out 800 miles total in gas. Lost over $1000.00 worth of work and still don't have a reliable vehicle because the oil is leaking on the exhaust which can cause a fire. I use the vehicle for my lively hood because I am self-employed and told them that before I bought the vehicle. I have contacted them several times regarding the leak and still nothing has been done. I am going to have to fix the leak myself and seek legal help about the issue. I have everything documented so it should be a no brainer when we go to court. The fact that the check engine light came on so quickly shows that the issue was pre-existing and shows foul play on Nissan's part. When asked I will not recommend Nissan of Cookeville because of the poor service I have received. I have never had this many issues when buying a used vehicle and I will never buy from Nissan of Cookeville again.


Salesman Scott Davenport is phenomenal!

5
Kyle682 on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had several aggravating experiences at dealerships but this was the best yet thanks to Scott Davenport with Nissan if Cookeville! He got us a fantastic deal and was honest and didn't try to mislead us at all. He is a good man!


Wonderful experience!

5
Kassondra D on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience was nothing short of wonderful! Kristi Lewis did all could to get us in the car we wanted, within payments we could afford! She helped us with everything down to starting our insurance, and kept the positive energy there from beginning to end! She never gave up on getting us all that we needed to seal the deal! I absolutely recommend you go see Kristi TODAY and get into the car you'd never think possible! THANK YOU KRISTI!


AJP2016

5
AJP2016 on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephanie, Kristi and Micah are all great could not have ask for a better group to work with. Enjoying the Pathfinder and THANKS so much!!!!!!!!


Great Service, Great People!!

5
Kassondra D. on 04/12/2016

Customer Service: 5.0

Our service here was nothing shy of wonderful. Kristi Lewis was the one who sold us the car. She worked with me on payments, and got me into a car 4 years newer than what I had planned! I got a 2013 Nissan Sentra, & I'm in love! She even got my fiance and I on a wonderful insurance plan through Tyler Asher, Nissan's Country Financial representative! Kristi and Tyler were both patient, & got us the best deal imaginable! I look forward to coming back to them both again!!


Where do I begin?!?!?

5
Jason and Britney Barnard on 04/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Let's just put it simple, Jeff Harrison might as well be known as El Jefe. We ended up going past three other Nissan dealers on our way to Cookeville. We drove almost 3 hours from Campbell County because they were able to make what was impossible, for all the other dealerships I spoke to, possible. We pretty much had the deal done over the phone and just had to come and sign papers. Great staff, open, honest and a no pressure environment. Not to mention we love our new Titan XD Pro-4x diesel!!!


Kristi Lewis :)

5
BradleyPack2012 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far one of the best salespersons I have ever meet. Smooth process and you get what you want at the price you want:)! Your the best Kristi :) !!!!! --- Bradley Pack


Kristi Lewis was awesome!

5
Rga1363 on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kristi Lewis is the best sales person I have ever had. I will recommend her to anyone! I will not deal with anyone else! Thank you so much!


Internet deal was Wonderful

5
BRADLEY R JACKSON on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I searched far and wide for a used Maxima that was to my liking. I finally found "the one" at Cookville Nissan via CarFax.This was not only my first time with this dealership, but also working a deal without even visiting the dealership. I must say that all went almost flawlessly and was much more convenient than the old fashioned way of spending hours on a hot lot and back and forth between sales and the "mysterious sales manager".Cookville Nissan had the best selection and price; hands down; within 250 miles of Seymour TN. They didn't even try to get my trade in for nothing. They offered me a very fair price. After I saw the quote sheet they emailed me, I checked for vehicles comparable to my trade and saw right away that they were only looking to make a modest profit from it. Amazing dealership and team.Sales team in order of appearance:Jeff Cessna - Initial Sales ContactTamara Palmer - BCD ManagerAdam Skarzynski - Internet SalesStephanie Boles - FinanceFirst of all, I have to make mention of the (2) players that I actually met (Adam and Stephanie). They were both so personable, knowledgeable and really closed this deal for me right away. If I were to find myself back at Cookville Nissan, I would insist on dealing with both of them.Everyone above was wonderful to deal with. They all got back to me right away and made this experience so easy.Brad Jackson


Kristi Lewis is awesome!

0
Regina armstrong on 04/09/2016

Kristi Lewis is the best sales person. I will recommend her to anyone. I will not deal with anyone else! Thank you so much!


Car sales

4.3
Robert and Anita on 04/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

We were really pleased with our salesman Jeff Cessna . I would recommend any one looking for a vehicle to go see Jeff at Cookeville Nissan


Another happy purchase

5
Benjamin S Johnson on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second car purchase at Nissan with Matt Stafford. Enjoyed doing business with him again...not to mention he also sold my girlfriend a nice car too...he definitely works the best deal possible for you.


Quality Buying Experience with Walter Lee

4.3
Bren and Helen Daugherty on 04/04/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

We recently purchased a preowned 2014 Infiniti from Walter Lee. We have very little time to spend on the physical tasks involved such as test drive and visiting dealerships. We met Walter at Cookeville Nissan and he was very gracious with his time to allow us to test drive multiple cars and pick "the VERY best car for us". Walter spent extra time with us to provide a 'quality" buying experience. We left VERY happy and we love our new car. Thank you Walter!


Buying first car

5
mhopeh1998 on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott made things more simple and he helped me out a lot with my new car! Will be back in the future if I ever purchase another car


Great as Always!!

5
Miranda on 04/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Nissan was very wonderful. Walter Lee was very helpful and answered all my questions.. Look forward to do more business with him in the future!!


Great as always

5
Cigar guy on 04/01/2016

Overall Experience: 5.0

3rd vehicle I have bought at cookeville nissan the people there are great all the way from Pete in sales to Vince in finance A+++


New car

5
Yoda & batman on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend Mr Stafford, he made my car buying experience an enjoyable one. Don't go any where else in cookeville, this should be your only stop.


Awesome experience !

5
Lhensley on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My brother bought a car 2016 rogue through Nissan of cookeville and had a great experience. Kenton was very helpful with showing them different cars as well as different options with finance. They really liked dealing with him and most likely will again in the future. They would recommend him to anyone looking for a new car!


Great car, great price, and great salesman!

5
TrevorSlone2011 on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My brother-in-law recently purchased a car though Nissan of Cookeville, and Kenton found him exactly what he wanted and for the right price! My brother-in-law is so grateful and excited on how he was treated he won't stop talking about it! I would recommend them to anyone looking for a new car!


My dealer was awesome! I

5
DGCole on 03/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having my car for a day I changed my mind on the I interior color, they were great enough to let me do an exchange! How many places will let you do that?!


Very pleasant

5
chandy on 03/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Nissan was very pleasant. Jeff Harrison was very helpful and listened to what I needed and helped me with all my questions.


Great Experience

5
MHenry on 03/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came all the way from Knoxville to purchase a car from Nissan of Cookeville. Kenton Curtis was extremely helpful and provided the best service. I couldn't have asked for an easier process. I will recommend this dealership to all.


Amazing Service.

4.8
Andrewamberbaby on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I highly recommend Matt Stafford, he did everything in his power to meet our needs and financial situation! Would definitely come back for another car!


Doesn't get any better!

5
Jana Kirby on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased 2 new vehicles through Nissan of Cookeville and I could never say enough great things about them. My salesperson the second round was Matt Stafford and he was absolutely wonderful. Matt was very kind and helpful. When I decide it's time to buy another Nissan I will most certainly ensure I go through Matt!!


Great first time buyer experience!

4.5
Kerri12 on 03/21/2016

Customer Service: 5.0 Quality Of Work: 4.0 Pricing: 4.0 Overall Experience: 5.0

John was a great salesman, I really felt like he cared about getting me the right car. The dealership was very accommodating and I am very happy with my purchase! If you are looking for a vehicle go look at Cookeville Nissan first.


Great first time buyer experience!

4.8
KerriA on 03/21/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John was a great salesman who really took time to listen to exactly what I wanted. The dealership did not pressure us into making a decision. I absolutely love my 2012 Juke. I would recommend this dealer to anyone in the market for a vehicle!


The salesperson was wonderful

5
tracie0327 on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everytime i come into the dealership for whatever reason everyone is so nice and is very helpful to my needs. I would recommend this dealership to anyone


Good experience

5
sec54 on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to look for a used car.I found one that I really liked, for a great price, with low mileage. Matt Harrison was very professional and informative. He answered all our questions and worked hard to get the price that I could afford and appreciate his effort.


Happy happy happy

5
Knewport on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the forth Nissan I have bought here, and I am very satisfied. Nissan is the best vehicle I have ever owned. I recommend them to anyone, just ask for Matt Stafford.


Matt is awesome!

5
whitneydawn121314 on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have worked with Matt before and he is the best salesman at Nissian of Cookeville hands down. He is honest and a great salesman! 2 of my family members including myself have bought brand new cars from him. I hate dealing with salesman but he's great and not your typical butt hole. I highly recommend him to anyone wanting to buy a car new or used.


Awesome experience

5
Angeb on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt was very helpful and informative about the different cars discounts and what would be best for our budget. Definitely recommend seeing him for your next vehicle


Kristi was wonderful

0
Richard barns on 03/19/2016

My sales person was Kristi Lewis. She did a great job helping me get my wife her brand new quest van. Travis and Vince were also wonderful. I'm very happy with the deal she helped us get. Couldn't be happier! This dealership has bent over backward for me. Very great experience.


Kristi Lewis was wonderful

5
Rbarns16 on 03/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person was Kristi Lewis. She did a great job helping me get my wife her brand new quest van. Travis and Vince were also wonderful. I'm very happy with the deal she helped us get. Couldn't be happier! This dealership has bent over backward for me. Very great experience.


Great service

4.8
AWhitman314 on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Adam was one of the best car salesman I have every visited with . He has a great down to earth personality and he did everything above and beyond to fit my needs to get what I was looking for in my truck. The service was also great at the dealership , very professional from all the employees.


Best customer service I have ever experienced!

5
Pds6200 on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Brock Smith was the best salesperson I have ever dealt with. He was very knowledgeable and not your normal "high pressure" tactics I have experienced from other dealerships. Everyone was very friendly and professional.....I had a budget and they did everything possible to get me the perfect car at a great price....Thanks Brock will definitely send people your way!


Excellent customer service

5
Pds6200 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brock was the best salesman I have ever encountered!!! No pressure knew my financial limits and found me the perfect car for my needs. Everyone was very helpful and professional, would highly recommend to anyone!


Wonderful service!

5
AshleyG12 on 03/12/2016

Overall Facilities: 5.0

Walter was very helpful and friendly! We are very pleased with our service here!


Great experience

0
Happybuyer862 on 03/08/2016

Kristi Lewis is GREAT! She is not like other sales people. She is honest and quickly responds to any questions! Ask for her!! Stephanie Boles is the best finance manager!! Terrific at explaining all the paperwork!


Brock Smith made it work!

5
ChaseB on 03/07/2016

Customer Service: 5.0 Buying Process: 5.0

I came in with no money and had very little to work with as far as monthly payments go. Brock Smith found me the exact car I needed and worked with what I had. The process was painless.


Superb Service

5
Carlover352 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We received a fair trade in price, and an outstanding price on the vehicle. Our salesman was top notch, very knowledgeable, and efficient. Nissan's online prices are extremely competitive and accurate.


Wonderful Service

5
Chaney on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Met at the door by Matt Stafford. Explained exactly what we were looking for and without hesitation he showed us all the options on the car lot to meet our criteria! Was a very enjoyable experience and we will definitely be back!


Great experience!

5
Ejanedu97 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt and Andy did a great job helping me find just the right car! I definitely recommend Nissan of Cookeville to find the perfect car!


5 Star Car Buying Experience

4.6
TNgirl2016 on 03/04/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first car purchase and I can definitely say that Jeff Harrison went above and beyond to answer my questions and make my purchase flawless.. He listens and doesn't push you which I appreciate. Jeff Cummings was also great. Great place to get your new or used car. Well worth the drive from this area too!


Great first car experience

5
jdroneba on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got my versa note from Matt, great experience and fast. Would recommend to everyone in the area! Leaving with my very first choice of vehicle.


New Rogue

5
EBrady on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best car buying experience hands down thanks to Cody Hillis. No pressure and no hassle. Great dealership. Great cars and a great salesman. Thank you again!


Awesome Experience

5
whited,janetta1119 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andy Stafford and Seth Wells are awesome. They made my experience as pleasant as possible. I would recommend them to anyone. They are the best!!!!!


Kenton and Andy.

5
Desi1012 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If anyone wants a Nissan. Please see Kenton or Andy. They are very helpful when you are trying to find the right vehicle. I had a great experience with them, they are very welcoming, and very friendly.


Unbelievably helpful & friendly staff!

5
Kaylee22 on 02/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was the most professional and helpful car buying experience by far. My sales consultant Jeff Harrison was extremely helpful and insanely nice! He made this the easiest and smoothest transaction! For anyone who is wanting to buy a car he is definitely the man to see!


Happy customer

5
Willis1 on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Adam was a get help very good person all a round. Him and Matt helped us find a great truck. We are very happy with their service and will be coming back to Nissan of cookeville.


Exceptional Car Buying Experience

5
Cynthia T. on 02/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought our second vehicle from Scott Davenport and both experiences have been phenomenal. Scott made the deal quick and easy in our favor while thoroughly explaining all of our options in the cars we were comparing. I highly recommend Mr. Davenport and Nissan of Cookeville if your looking for a smooth and seamless vehicle purchase. Thank you again!


Great

5
Yummi on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He really helped me out on getting the car I really wanted for the lowest price it could possibly get on it. I would definitely recommend


Excellent experience!

0
Aprilray on 02/24/2016

We had the best experience possible. Nissan Of cookeville worked with us on what we wanted, and listened to us when we told them what we were looking for. Pete baymiller helped us and I would personally recommend asking for him if you stop by. He did an outstanding job. He was professional, friendly, and was very knowledgeable about the different vehicles. Everything was easy from start to finish. We could not have asked for a better experience.


WILL NEVER GO ANYWHERE ELSE!!

5
Leila88 on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Harrison helped me more than any salesman could. It was like he wasn't even selling us a car. He understood my problems and helped us get into a car that we love, can all fit in and one that we can afford! My interest rate and payment went down and he also gave me the highest value for my trade in. Stephanie Boles was also the nicest finance person I have ever met. She explained everything in detail from our credit scores to our options in coverage and even let me call the next day with the options I wanted. She did not rush me into anything and only wanted to make sure I was taken care of. I will never deal with anyone else. WE LOVE THEM!!!


Great service, Professional.

5
jgrisham26 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I selected this dealership because of its good reputation and service. I had a great experience with the sales employees. Adam Skarzynski was very polite and professional during the car buying experience. I am very satisfied with the vehicle I have purchased from Nissan of Cookeville. The process was very easy and thats what people like. I had some bad experiences at other dealerships. But that wasn't the case at Nissan of Cookeville. I would recommend this dealership to friends and family anytime.


Cookeville Nissan Experience

5
Susie1061 on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my car in for service and walked out with a new one that I love!! Matt Stafford was my salesman and was great. He was very knowledgeable and helped me work out a deal that was beneficial to myself as well as to Nissan. A very pleasant experience.


2016 maxima

5
RhondaW on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brock Smith was awesome! He was very knowledgeable, accommodating and patient! He worked great with me on my new purchase! Highly recommend! Jeff and steph were helpful


Excellent Service

5
MK14 on 02/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a vehicle from Scott Davenport. I had been to other dealers before and felt uncomfortable. With him that was not the case. He made the buying process easy and helped me in any way he possibly could. I really enjoyed working with him. I recommend to anyone to come here to buy your vehicle, and I'd recommend Scott! Overall this was a great experience for me and thank you Nissan of Cookeville for your help!


Used car purchase

5
Steve on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Stafford and Scott davenport were the salesman that we dealt with. Was helping brother in law to purchase a car and we were able to find a car that he liked and agree to a price in less than 2 hours. Fastest deal ever. Matt was straight forward and honest and very pleasant to work with. Scott was with another customer and was unable to help so instead of making us wait he had matt to assist. That shows teamwork and commitment to taking care of customer above their own financial benefit. Thank you both for your help.


Awesome service.

0
Stacy murphy on 02/06/2016

I chatted online about the car before I went in. Adam was awesome. He took his time with us and worked out the deal we needed. I recommend Cookeville Nissan and Adam. They are awesome!!


Best Car Buying Experience Ever

5
cac2745 on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live 3 hours away and found the perfect used Titan truck at Cookeville Nissan. It was definitely worth the drive. Stephanie Porter quickly contacted me and was very nice. Jeff Harrison was best the salesman I have ever dealt with when buying a vehicle. He was very nice and answered any questions I had without too much pressure. He even sent me a video tour of the truck to make sure I could see all of it prior to my drive up there. Stephanie Boles in the Finance Department explained everything very clearly and made the visit fast and painless! I would recommend this team to anyone!!!!


Pontiac g6

5
Zkingrey on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great fast friendly service. Works well with customers no pressure to buy right away. Will be back for any future car purchases. Come and buy here.


Great experience, treated with great respect!

5
mistyferrell on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Walter Lee was an amazing sales person. He helped us get the car we really wanted and the finance department worked really hard to get our payments where we needed them to be. I really felt like they we full of integrity. This dealership treated my family like any other family which meant a lot to us. My wife and I will buy our next car here and I highly recommend them to anyone looking to get a great deal on a great car.


3rd Nissan bought

5
Nissan1 on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was on the hunt for what I thought was the impossible Murano. After looking for over 9 months, the exact one showed up at Nissan of Cookeville.After talking with Seth Wells on the phone about the vehicle and setting up an appointment, we drove the 80 miles to the dealership. I was quite impressed with how clean and well laid out it was.We were introduced to Kristi Lewis who showed us to the vehicle. Having driven an older Murano for the past 5 years, Kristi knew more about the vehicle than I did and with so many Nissans on the lot to learn, I was impressed with all the small details she pointed out.The whole process went very smoothly and I actually enjoyed the negotiation with Travis Winston. He was extremely fair and we made a deal.I'm in love with my new Murano and want to say thank you to everyone that was involved in this experience.


Great Experience!!

5
PennyT on 02/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience with salesman and dealership overall. The negotiation and completion of sale were quicker than most places and they were fairly busy. Highly recommend this dealership!!


Excellent experience

5
Tra3rn on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Nisson. The salesman was extremely Helpful and patient, informative and pleasant. The entire process went smoothly and all questions were answered.


Great Experience

0
Herschel on 01/30/2016

Second time purchasing a car, first time purchasing a car through a dealership. Nissan of Cookeville is beyond excellent. Kenton, my cars salesman helped me tremendously. The first car I test drove was the one I wanted and was disappointed when I found out at that the Bank wouldn't finance. Test drove two other cars but I knew the Kia Optima (first car I test drove and came to buy) was for me. Kenton did everything he could to get me in that car and that's exactly how he did it. Friendly staff and they're beyond determined to situate all your needs and requirements. Highly recommend purchasing a vehicle from here. You will not be disappointed and they'll make it easy for you instead of it being a hassle. Veteran friendly and will work with any trade. GO NISSAN OF COOKEVILLE!


Another great deal

5
ncdrdd1 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Second car I've bought from Matt Stafford and have got great deals both times, will be back in the future. Thanks to Matt and the staff of Nissan of Cookeville for a great experience


Great Service

5
Gary Hanna on 01/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

we had a great experance at nissan of cookeville. The sales people were great and the finance people worked hard to get us into the car we wanted.


Great Experience Buying My First Car

5
courtney16 on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car for the first time, I am glad I went to Nissan of Cookeville! Kristi Lewis is a great sales consultant! She helped me get into the car I wanted while getting me the best deal possible.She's very friendly and not at all pushy! For anyone looking to buy a new car I would highly recommend visiting Kristi!


Great Experience!!

5
Courtney on 01/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I love my new Nissan Sentra! Thanks Kristi Lewis for all your help!! As a first time buyer Kristi helped me get into a car I love within my price range! I visited four other dealerships, at all of which had rude and pushy sales consultants. Kristi was just the opposite! She was very helpful and listened to what I needed!


Great job

5
Mattmurphy111 on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt wentout of his way to help us out I would higjly recomend himto anyone in searchofa vehicle. If u need a car go see matt


Great place, Awesome people.

5
Greg on 01/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great experience buying our van. Salesman Micah was great. He treated us great. He didn't try to push a vehicle that we couldn't afford like we experienced at other dealerships. Stephanie and Vince did tremendous job. I recommend giving them try if you're looking to buy a vehicle. We'll be buying our next vehicle from Nissan of Cookeville.


Versa purchase

5
Reba0008 on 01/19/2016

Overall Experience: 5.0

Great experience at Nissan of Cookeville. When I arrived at dealership, Adam was busy with another customer, he professionally handed us over to Brock Smith. Brock did a great job working to get what I want and stay within my budget. Both Adam and Brock as well as the finance guy Vince did a top notch job.


Honesty and Integrity

5
Reboot1017 on 01/18/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove all the way from Strawberry Plains to make a deal with this dealership and I'm glad I did. There was only one car in the east Tennessee area that had the options that I wanted and it was at this dealership. My thanks to Jeff Harrison and Jeff Cummings for working to get me a deal that came in under budget. To my surprise Mr. Cummings found another discount after I had cut a check, I gladly had to cut another check that saved me hundreds of dollars. I'm sure most other dealerships would have never said a word and kept the profit. They detailed the car and filled up the gas tank before we left and took time to explain all the features that came with the car.My wife had a lot of questions and Mr. Harrison was a very understanding man and knew his product well. Honesty and Integrity must be at the top of the dealership's mission statement.


Great experience

5
Fentresslady on 01/17/2016

Customer Service: 5.0

After phone contact with Adam, who answered all my question,drove to dealership. Glad I did. Even though Adam was busy with another customer he politely and professionally handed me over to Brock Smith. Brock worked hard and patiently to get me the vehicle and price I needed. Even through all the price haggling he showed a professional and polite attitude. Even the finally step with the finance guy Vincent was handled well. Best word,at least for my car buying experience, with all 3 of these gentlemen was Exceptional!! Thanks


New altima

5
Staggs Eddie 0077 on 01/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough good things about my purchase great car at a good deal thanks Scott Davenport a honest man zero pressure it got me a deal on the car this guy is for real folks kind and considerate he was never pushy let me make my mind up he does his best to help everyone I bought two cars from him now and look forward to future business with him BTW love the car very nice Eddie staggs satisfied customer


We had a great experience buying our vsn

5
garyhanna on 01/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman was great he took us through each step and he answered all our questions. We will use this sale man again and will reamed him to all.


Kristi Lewis did an awesome job!!

5
Mr_Z_Car on 01/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesperson Kristi Lewis did an excellent job in assisting me with my purchase of a 370z. She was very knowledgeable and professional in answering all my questions and concerns about the car. I highly recommend Kristi and Nissan at Cookeville.Thanks,John


Got a nice ride

5
Mom3boys on 01/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in Saturday in the freeing cold weather to look for a car and Kristi took the time to show me a lot of options. I didn't buy that day but came back after shopping around.


Great dealership, very helpful and informative

5
Jim and Nancy Davis on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience at Nissan of Cookeville was very positive from the time we walked in the door. Micah was such a pleasure to work with, answering all our questions and explaining all aspects of the entire process of buying the car. Would definitely recommend this dealership.


Matt helped me in a VERY tough situation! !Thanks

5
Reneeharv on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently fell into some hardships due to some untrustworthy dealerships. I came to nissan of cookeville to have one of these vehicles looked at. During my visit I met Matt Stadford. He went to work for me and eliminated my payment on the junk vehicle and got me into a nice vehicle and REALLY took care of me. THANKS Matt and Nissan of Cookeville.


Great sales staff

5
Jsullivan3 on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found a car I wanted and the salesman John Milligan help me with getting the car,great staff very friendly and courteous, Thank you John for the great service


Thank you!

5
mrcantrell on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Posting this a bit late... But I purchased my 2nd car from here a few months ago and they helped me tremendously! I worked with Pete Baymiller for the second time and he helped me again get what I needed and wanted! So far my customer service experience has been amazing. Thanks Pete for all your help and Thanks Nissan for another great experience!


Great staff and excellent service.

5
billy on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No other dealer could give me the cars i wanted, but this staff bent over backwards to help me.To sum it all up ill be back in 2 or 3 years to see derick and maybe trade for a desert runner .I am not shopping anywhere else,Thank you guys so much and have a blessed year.


Great experience

5
Insaneracingguy on 01/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Matt Stafford and couldn't be happier Very honest courteous and awesome guy all around definitely not your typical car salesman Will definitely be back in the future


Worst car salesman I've ever dealt with.

1
Kirk_Wilson on 01/03/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went to Nissan of Cookeville to have my Frontier serviced. Talked to a salesman Derrick St James about financing my truck because the lease was about up. Everything went well with Derrick and then Brady Bush got involved. Things went downhill fast at that point. Brady Bush was so rude that he actually mocked me, repeating my words sarcasticly when I said I didn't understand what he was talking about when he said I had to pay off my lease. I already knew that I just wanted to know what Nissan's interest rate would be! To finance the purchase. He was so rude that my wife and I got up and walked out. We purchased the Frontier from Oak Ridge Nissan and things could not have gone any smoother. Oak Ridge's transfer fees were much lower than Cookeville's. I will never!r deal with Brady Bush or Cookeville Nissan again.


New Car Purchase

5
ysheth1 on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to four Nissan dealers in Knoxville to purchase 2016 Nissan Rogue and was very disappointed with the sales personnel, poor customer service as well as car quotes. But when I called Mr. Brandon Williams, Manager at Nissan of Cookeville, he knew right away I was serious about buying a car and was very patient and respectful with me while negotiating car price. I'm very happy that he introduced me to Derrek St. John, Sales Consultant at the dealership. Derrek was very professional, knowledgeable, helpful and took time to show us all the SUV features and ensured that Rogue is what we really wanted to buy without putting any pressure. He was always prompt to return our phone calls, text messages, and e-mails. He was very patient with us and made the car buying process extremely smooth. Pete Baymiller and Vince Triglia made paperwork and financing a piece of cake, respectively. To my surprise the dealership also provided one year of free service. Truly, it was a most wonderful experience that I had with Nissan of Cookeville. I shall highly recommend this dealership to everyone.


$23,373

Mileage: 1

Color: Other

Transmission: Automatic Cvt

Body Style: Hatchback

City: Cookeville, TN

Engine Type: 1.6L I4 16V MPFI DOHC

$29,080

Mileage: 1

Color: Other

Transmission: Automatic Cvt

Body Style: SUV

City: Cookeville, TN

Engine Type: 1.5L DOHC

$57,322

Mileage: 1

Color: White

Transmission: 9-speed Automatic

Body Style: Pickup

City: Cookeville, TN

Engine Type: 5.6L V8 32V GDI DOHC

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