Outstanding!!
This was the 3rd car I purchased from Nielsen Dodge!!Amanda Was my sales person each time.She is by far the best sales person I've ever met..I never felt pressured to make a deal ever,Thiervwas no haggling and she was very professional and knowledgeable..I won't car shop anywhere else'!!
Simple and enjoyable
As soon as you walk in your are greeted and they get you the assistance you need right away. Everyone there is in a good mood and makes the car buying experience that much better. Amanda's knowledge and experience in the business was very helpful and she loves doing what she does. Everything, on all levels, was explained clearly and made my car buying experience very enjoyable. Thank you Amanda and Neilsen Dodge!!
1st Car
I am overly excited about my experience with Nielsen Dodge Chrysler, my Jeep is a Gem!!! My salesman was a CHARM!!! and my family and I are STOKE!Thank you, for making it such a hassle-free transaction!
My 2nd Cherokee
This is my 2nd time in 3 years purchasing a Cherokee from this dealership. My first Cherokee's lease had come up so I made a service appointment and sales appointment to explore my lease-end options. Everyone at this dealership truly listens and goes that extra mile. Service on my last Cherokee was always a pleasurable experience and expect it to continue to be with the new one. Both buying experiences were great. They really go that extra mile to get you in a vehicle you are comfortable with while keeping in mind your budget. It is really a zero pressure experience. I will continue to go to Nielsen for all my Chrysler/Jeep needs.
My new Jeep Cherokee
Last year I purchased a Renegade from Peter G for my wife. I felt we were treated great. I am back this year asked for Peter to purchase my new Cherokee and I still feel the same. Need I say more.
Junior is the best!
Junior is super friendly and knowledgeable. This is the second Jeep we bought from this dealership and both times dealt with him. I would recommend this dealership to everyone I know and see Junior.
Fast, cheap, courteous!
Faster then expected, good price, new service area is awesome, courteous staff!
Purchase of pre owned certified vehicle
A very enjoyable, non pressure experience that resulting in my purchase of what I was looking for.
Ms Rohrbach
Excellent sales advisor, Amanda. Great inventory. Great service.
Great client service for good and bad times
After contacting many dealerships I can surely have capacity to provide a fair review of the services provided by this dealership. Let me start with the contact, I spoke with Al, very profession and sincerely keen to have me as a client, I felt that I was cared for at this first instance. In less than 30 minutes he managed to get a deal that I was looking for. On the same day they arranged for someone to pick me up and take me to the dealership to see the car and discuss the details. This person was Joe, great guy also keen to make sure everything is taken care of, mostly important he made the whole process to feel painless and quick. For documentation I spoke with Tom (pls don't be scared of the number of people I dealt with, trust me they are very well coordinated and things do progress quickly!), true gentlemen and gave me the details to finalize the deal. Managed to lease the car in less than 3 hours. Took the car home and noticed that there was something wrong with it... a brand new car... well it can happen and here comes the truth on how this dealership helps and support their clients. Joe introduce me to Roland on the servicing dept, he was very diligent and keen to help to find a way to sort out the issue with the car, unfortunately it was more complicated than we imagined. Roland wasted not time in making sure that I could have another car until they did further investigation. I was getting concerned but they were doing their best to support. Even the Sales Manager - Rick got involved to assist with the resolution. They all work as a team to get the issue sorted, therefore here is my thanks to Joe, Al, Tom, Roland and Rick.
Professiopnal and Polite Service
This was the first time I've been to the service department since the new facility opened. It is an amazing place and the staff is quite professional and knowledgeable. I've only been a customer at Nielsen for one year and I was very surprised to find that one of the staff members actually recognized me by name! It is a good feeling to be recognized and acknowledged!
2017 Jeep Wrangler purchase
Great buying experience. Quick and smooth buying process. Jose was great, not pushy and very pleasant to work with
To purchase a new Jeep
I was immediately greeted and given a great sales advisor, Amanda Chevannes. Her knowledge and sales professionalism was beyond great! I highly recommend this dealership, as you will not leave there disappointed. A fantastic inventory.
Nielsen Dodge Chrysler Jeep
Great dealership to for new car purchase and for service. They really care about the customer.
Great Buying Experience
One of the best experiences I have ever had with a car purchase. No nonsense. Showed me what I wanted to see. Alex was very respectful of our time crunch during our initial visit and did not try to keep us there beyond our short availability. This lead us back a few days later. Along with some help from Eli, we walked out with a great deal on a 2017 Jeep Grand Cherokee Limited. Negotiation was pleasant. Communication was excellent as well.
Very Good experience w/ Peter & Nielsen
Peter was great to work with. The dealership experience was very good as well. We had a long wait for Finance, but it was understandable considering the Day/Time of the sale.
Very Good experience
Peter was great to work with. The dealership experience was very good as well. We had a long wait for Finance, but it was understandable considering the Day/Time of the sale.
Ram Service
The new facility is beautiful. Maked me feel that I was in a home setting rather than a service facility.
Amazing service dept
This is service department is amazing!!!! They don't have an easy just job there but they all do it well. Erin is always willing to go out of her way to help. I wouldn't think of going anywhere else.
My 1st Experience
This was my first oil change at this dealership.The first impression is the most important part of this visit. I must say I'm impressed. I was naturally worried about any service at first,but after this first visit,all is well.Thank you for your professionalism and services. This is by far the most clean and up to date dealership I've experienced.
Excellent service
Great place work with you for appointments would recommend.
DO NOT WASTE YOUR TIME AND MONEY
BAD experience with this dealership. From customer service to Sale, they have no respect for customers and treat you poorly. DO NOT WASTE YOUR TIME AND MONEY
great service
Brought my car in for an oil change and a tire rotation/balance. What a beautiful new drive through and they gave me a free tread depth sheet on my tires and explained to me what it meant.The service was done onetime and without a hitch and the high speed balance they did was perfect and my Jeep rides beautiful. It's nice to know they invest in the dealership to give me a great customer experience.
Excellent service!
Great service from start to finish. All were courteous, professional, and helpful.
Great experience!
Peter was kind, helpful, knowledgeable, got me exactly what I was looking for, he work quickly & made our purchase pleasurable. We will definately come back again. I would also note that, we were greeted kindly by each employee there.
Service
Service dept very knowledgeable. Honest and professional. I took several of my cars and trucks here for service. 100% satisfied I drive 25 miles out of my way just to get my vehicles serviced here.
The best dealership in NJ
This was my first time buying a car from a dealership. The service and knowledge is the absolute best! I can't wait to but another car from Elias Guadarrama!! This is truly the best dealership I've been to! I can't say enough about this dealership, just the whole experience was amazing!
Only shopped but is now my "go to" for their brands.
Ended up shopping only. Was genuinely interested but went with a competing brand that offers CPO leases with truly unbeatable terms, due to the CPO element. However!.... Having head an exceptionally bad experience at another dealer (Route 4 in Paramus, NJ) I was jaded against the Chrysler brands sales channel altogether. In returning an expired lease (2014 Grand Cherokee Limited) Nielsen was a logical choice due to proximity. Duane, (and Bernadine) was truly pleasant to deal with. During negotiations as part of business, I never -not for a single second- felt or suspected that I needed to be watchful. The Nielsen team's character becomes evident after walking the showroom for a few minutes, as is the customer servicing attitude of the support personnel. Both suggest that the culture permeating through the ranks in this business is one of integrity and respect for its members, passed on not only to its paying customers but as my experience suggests, to its shoppers as well. Thanks again guys.
Great experience
Purchased a 4 door jeep wrangler dealt with Peter Goettlich. no pressure traded in a jeep and left with a new one. Even if I did not make a purchase I would highly recommend this dealership. Everyone was so nice.
Excellent sales person I had Her name is Janet villa fan
Janet did a great job showing us the car and price we wanted . She had a lot of patience and she was very friendly. She was very professional .
Love my new Grand Cherokee Summit
Overall purchase experience was easy. We called a day before and had selected a vehicle from the dealer's website. When we arrived the vehicle was waiting for us up front and we began then purchasing process. Two and a half hours later we drove off with our new Grand Cherokee Summit.Thank you Nielsen Jeep!
service
Brought my Jeep Grand C for service and was very please with the overall look of the new facility and was very amazed by it all. I was also very please with the overall service on my vehicle.
Always a pleasure
Just purchased my second Jeep Cherokee from Nielsen, this time with the help of Peter Goettlich. He was super accommodating/ patient with all of my nagging questions and never made me feel like a pain! We even discovered that we lived in the same town and knew some of the same people which is always comforting. I'll never go anywhere else to buy my Jeeps, period.
Great experience
We just got our new Jeep Wrangler at Nielsen. Our sales person was Amanda Chevannes. Amanda made it a great experience. From the moment we went in she understood what we were looking for and the limited time at our disposal. She guided us to make the right choice and made everything possible to simplify the process. We too were impressed with her knowledge of the car's features, which she explained in a very quick a simple way. If you ever want to buy a Jeep just go to Nielsen and ask fro Amanda. You will enjoy her great support.Federico
Always a Pleasure
This is our third time dealing with Dave Goettlich, and with each experience Dave displays the utmost in customer focus. Importantly, when Dave sells you a vehicle he maintains interest well beyond the sale in you as a customer and your vehicle and is always willing to assist with follow-up maintenance visits if necessary. We live very close to a competitor dealership, but choose to take our business to Nielsen because of Dave's service. Dave, thanks again!
Always a Pleasure
This is our third time dealing with Dave Goettlich, and with each experience Dave displays the utmost in customer focus. Importantly, when Dave sells you a vehicle he maintains interest well beyond the sale in you as a customer and your vehicle and is always willing to assist with follow-up maintenance visits if necessary. We live very close to a competitor dealership, but choose to take our business to Nielsen because of Dave's service. Dave, thanks again!
Nielsen Dodge, Joe Alfano
Joe Alfano did a great job finding me exactly the vehicle I wanted, and streamlined the process to save time - very professional and friendly!
Neilsen Dodge!!
The best sales experience I ever had. Go see Tony Infantino!
Great service
Amanda was a pleasure to work with. This being my first car purchase, Amanda made the experice as easy and enjoyable as possibly I appreciate all of her hard work and efforts.
Dodge Dart Turbo
Chris Damon sold me my leased Dart Turbo yesterday. Hooked me up with gap insurance, 5 year warranty and no money down.Took 20 minutes and I was out the door on the road again !!!
Excellent Experience Buying Jeep
I just purchased a 2017 Jeep Cherokee with the help of Joe Alfano. Joe was able to get me out of my current obligation on a BMW and got me into the exact car that I wanted. Joe provided several options for me whether financing, leasing, etc...and was extremely knowledgeable and not pushy whatsoever. Based upon my experience, I'd recommend Nielsen and Joe Alfano, in particular. I also received a tour of the new service center which came out very nice. Very pleased with the overall experience.
Service dept. Fail
Purchased my car here and took it in for 6k mile tile rotation and oil. Left it there for the day. Upon pick up, I noticed my tires were not rotated (I had a unique scuff mark on 1 tire from the day before and the tire was in the same place.) I questioned it to Jennifer and she said to come back when the service was open again because she only knows what they tell her. I came back and she said they'll get it in for a rotation. I asked if they can provide an explanation as to why it wasn't done the first visit and she seemed dumbfounded that I'd even ask. In the end, I got no explanation for having to make another trip out there but they rotated my tires quickly as I requested (Otherwise it would have been 1 star for Jennifer instead of 2). My observations: 1. If your car is brand new, they'll the cut corners on the routine/preventative maintenance. I'm now questioning if my oil was even changed. This is a management/supervisory issue. 2. I'm enrolled in the Jeep Wave program which gives me 5 free oil/tire rotations. After this last visit, I'll be going to another dealer to gladly pay for my service and have the confidence it's being completed. My family's safety isn't worth whatever corner-cutting is going on there.
An exceptional experience!
The exceptional service I received at Nielsen Chrysler Dodge Jeep Ram was beyond any other car-buying experience. Bill Daley was professional, patient and extremely helpful. I am not the first in my family to buy a car from Bill, and I'm sure I won't be the last. Dean and Terry also made the process painless and even enjoyable. Thank you all!
A great car, an even better car-buying experience!
The exceptional service I received at Nielsen Chrysler Dodge Jeep Ram was beyond any other car-buying experience. Bill Daley was professional, patient and extremely helpful. I am not the first in my family to buy a car from Bill, and I'm sure I won't be the last. Dean and Terry also made the process painless and even enjoyable. Thank you all!
Just bought a new Jeep Wrangler Rubicon
Just picked up a new Jeep at Nielsen. My sales person was Joe Alfano. He made the process simple and easy. None of the usual sales tactics that other dealerships use. He was fair in the negotiation and kept every commitment he made regarding the sale. I dreaded going into the finance managers office but even that was painless. I was dead set against getting anything extra but after talking with the finance person, I selected a warranty program that made sense, I made the decision, and was not pushed into.. Overall is was a refreshing experience, I will refer anyone looking for a new vehicle to this dealership and Joe Alfano. Joe N.
Peter the Great
If you are going to purchase a car from Nielsen, Peter G. is your man. Peter made the car buying process easy with great insight, a clear recommendation, and good advice.
excelent Dealer
best experience buying a car, the service I get from Peter G, was the best, also the sales manager Julia A, they will treat you like family.
Good day
I went to see joe alfano about purchasing my new vehicle he was an excellent sales person extremely well versed in all products overall a great dealership
best service ever get from a car dealer
excellent car dealer, they treat you right, with the best prices around, good selection of trucks.
A Perfect Saturday
I went to look at a jeep on 9/24 and had the pleasure of dealing with Dave Goettlich. He was great to deal with and within 21/2 hours I was out the door with a new Jeep. Dave did everything possible to make the day a success. His knowledge of the vehicle along with getting the F & I person to expedite the deal was fantasticI will only recommend Nielsen and Dave for Jeep and Dodge products
Outstanding Experience with Tony Infantino
Tony was the best salesman I ever experienced. I knew the car I wanted, but he took all the time to make sure that I knew everything about the car; made sure that I got a good deal, worked very hard for me throughout the process, and took time to make sure that I knew all the features of the car. Best dealership, and salesman I have ever experienced. Go there, and see Tony.
Honest salesman wow
Pete it is very honest and trustworthy this is not the first time my family has dealt with him.I would come back and I do send people thank you Nick Brando
Excellent salesmanship
I worked with Joe Alfano when I bought my 2015 Dodge Dart. I found him very professional and easy to work with. this was my 6th car bought from the dealer and I will define you ytiliE them again.
Great car buying experience-simple and no hassle
I wanted to provide feedback on the wonderful experience I had at Nielsen Dodge. The team was very helpful and I worked with Joe Alfano who was amazing. Joe listened to my needs and was able to find me the vehicle I wanted that fit into my budget. I was able to test drive the car, get follow-up information and come in a few days later to finalize the agreement with finance. I purchased a Dodge Durango and it has been a wonderful vehicle to drive. I would highly recommend Joe and the Nielsen team when looking for a car.
THANK YOU DAVID GOETTLICH!
Couldnt have been more helpful and was able to get me the deal i was looking for. Was able to get me the truck I wanted in the budget I had to stick to!
Exellent Service Best possible Deal
I wanted to turn in my leased car early and obtain a Jeep Compass High Altitude. Joe Alfano made everything so easy for me to have my old lease paid off, without any money down. He went through all of the features of the vehicle and gave me a follow up call to be sure I didn't need any other help with the SUV. It was an awesome experience for someone who dreads the process of getting a new car.
Chris Damon of Nielsen was awesome!
It's the first time I ever went into a dealership & agreed on a price without haggling. Chris Damon did an awesome job of earning my business today & in the future.Thanks, Jeff of East Hanover
Feels like Family
The Sales experience was very low pressure. Dealt with Chris Damon who was both knowledgeable and experienced. I highly recommend him for a hassle-free, no-nonsense, enjoyable experience. The people in the service department are really great too. Very friendly and accommodating. The whole place is very well run. Bravo to management and ownership for setting such a wonderful culture. Ill be back.
Great Overall Experience
We have been going to this dealership since 2014 and we keep coming back. Knowledgable staff and great deals on vehicles. Would highly recommend to family and friends
Awesome Experience !!
Thank you Tony Infantino for a no pressure experience you gave me at Neilson Dodge. I live in Point Pleasant and it was so worth it to travel that distance to get me a great deal on a new Dodge Ram !!!
Joe Alfano
I have leased many vehicles for both my wife and I and Joe Alfano is the salesman I turn too. He is as honest and professional as they come and that makes the experience of leasing a vehicle comforting. I will continue to return to Nielsen Dodge Chrysler Jeep Ram.
Nielsen: Joe Alfano
This is the 6th vehicle I have purchased from Joe he is tops as always! Go see Joe, if you need a vehicle!!! He will not disappoint!!!
Joe Alfano was a pleasure to work with!
Joe was incredibly helpful in finding me the car that I wanted. He made the process so easy. He was a delight to do business with. Joe Alfano is the go to guy!
Easy simple purchase
I have bought a dozen cars in my life and this was the easiest, quickest, hassle free experience I have had. Because of such a large inventory I was able to find the exact car I wanted. This was not the case at other dealers. I would whole heartily recommend Nielson and David Goettich
JEEP lover
William was very helpful . He helped me though every step.Love my new jeep!!!Every one was very nice.
Great service all around
Joe took us throughly through the leasing process and found us the car that best fit our needs. He was a pleasure to work with. We will be sure to recommend Nielson to our friends.
Great service all around!
Joe took us throughly through the leasing process and found us the car that best fit our needs. He was a pleasure to work with. We will be sure to recommend Nielson to our friends
great attentions
we have just a magnific attention from our saleswomen Lexy
Happy customer!
Mike was very helpful in finding a car in my budget that I loved and he was more than happy to work with me on all fronts. He made the annoying process of looking at cars quick, easy and fun. I also had a great experience with the finance department. Quick and painless!
Happy customer!
Mike was very helpful in finding a car in my budget that I loved and he was more than happy to work with me on all fronts. He made the annoying process of looking at cars quick, easy and fun. I also had a great experience with the finance department. Quick and painless!
Bill Daley & Nielsen Auto Group are Rock Stars!!
Bill Daley and the guys/gals at this dealership are true professionals!! From the music playing thruout the showroom to the state-of-the-art electronic desk and the flash drive given to us at the end of our deal was first-rate. Great experience and I will highly recommend them to family and friends.
Bill Daley and the Nielsen Auto Group Rock!!!
Consummate professionals!! Bill Daley and his staff were a delight. The process was smooth and effortless. From the music playing thruout the showroom to the offer of courtesy beverages, this experience was terrific. An added bonus was the politeness of the Finance Manager once the deal was done -- the state-of-the art electronic signing with the flash drive of all the docs was truly cutting edge!! Not only do they sell you a vehicle but they save trees too! We highly recommend this dealership for no-nonsense business.
Awesome experience
This dealer was great to work with. My sales lady was extremely knowledgable and had a great personality. She was friendly and made the experience wonderful. The finance department was quick and explained everything. I highly recommend this dealership.
What a great experience !
This dealer was great to work with. My sales lady was extremely knowledgable and had a great personality. She was friendly and made the experience wonderful. The finance department was quick and explained everything. I highly recommend this dealership.
"NO" Service Department
Nielsen Dodge has in my opinion, the worst service department ever! When you bring a vehicle there its like going into the Bermuda Triangle, it goes in and you never know if it is going to come out. Calling for information is just as bad, you leave a message for the service advisor and that message gets lost never to be seen again. So when you call back you dare not leave a message so you have to wait on hold for your service advisor since you know that they do return calls. When they finally pick up the phone, they still dont have any answers. The have to check with a mechanic but he is either out to lunch, paperwork is lock in his tool box or their dog ate work order. Excuses, excuses, excuses that all they are good for. Do yourself a favor and bring your vehicle to another Dodge dealership for service. I was so frustrated that I called the service manager and its been almost a whole day and no return phone call. Thanks Nielsen! I will do everything in my power to go somewhere else for service.I had to bring another truck to this shop. What a mistake!!! The truck has been in the shop 21 days again. When I spoke to the service advisor last week she said it should be done on Friday. Of course I did not hear back from her or anyone with an update and now its Tuesday. This is my second call back today and no one answers in the service department (service that's a joke, it should be the "no" service department), finally the call just drops.I am literally am banging my head against the wall. NO ONE ANSWERS THE DAM PHONE HERE!!!!!!!!!! AGGGGGGGGGGGGHHHHHHHHHHHHHHH. LAST TIME. I just wish I could give negative stars.
Buying my first car
I have never been able to get a new car and they made sure that I would be taken care of and I was. I would recommend my family and friends to my new Nielson family.
Will shop no other place!
Been dealing with Dave Goettlich , Chris Damon and Rick Vrablik for the past 10 years and will not shop no where else. Low pressure, honest, knowledgeable people.
Michael Kirk
It was a pleasure and they were extremely helpful.
Thank you Joe!
Thank you Rick and Joe for going out of your way to find the car that met all my demands and for making this an easy process. Always a pleasure working with you.
My Salesman was the Best!
Anthony Dangelo helped me finance my Honda Civic and he was great! I'm only 22 with not much credit history besides student loans and no cosigner. But he did everything he could to help me drive off the lot with my new car and I couldn't be more thankful. Without him, I wouldn't have a car! After I bought the car, there was a minor issue with the tire pressure sensor and it was a hassle and a lot of rescheduling with the body shop to get it fixed. Because of this, I couldn't pass my inspection so I was driving around with no inspection for almost a month! When I went to pick up my official plates, I asked Anthony if he could help me get my car fixed that same day since I live far from the dealership and didn't have an appointment for over another week! He managed to squeeze me in without an appointment, he guided me to people he knew would assist me, and I was in and out in under an hour! He really goes out of his way to give his customers the best service there. I'd give him a 10 out of 5 if I could!
Chris was a pleasure to deal with!!
Chris Damon helped with the lease of our new 2016 Jeep Wrangler Unlimited. He was very knowledgeable and was able to answer all of our questions. He was not pushy and I highly recommend him. I will definitely be using him again in the future.
Great Dealership
Peter Goettlich was great again during another car buying experience with him. Very friendly, helpful and efficient. Makes the car buying experience enjoyable. Whole team was great.
Thank you Tom
My wife and I recently bought a new grand cherokee from Nielson Dodge. We came in with a very specific request on the features the car must have. It was late evening, yet Tom was very friendly and patient with us and showed us multiple cars untill we found the one we love. On top of that, Tom helped us work out a great deal with the store. Overall, the transaction was smooth and fast. We were very thankful for Tom's work and really appreciate what he has done for us.
Thank you Peter Goettlich!
A salesman friend recommended Peter Goettlich to me. My buddy has purchased two cars from Peter and I understand why. Peter was friendly knowledgeable and no pressure at all, despite my several test drives and trips to the dealership. When it came time to close the deal, Peter and the finance team had me in and out of the dealership in a reasonable time. I strongly suggest any car buy visit Nielsen and speak to Peter.
Great Service
My wife and I recently bought a jeep grand cherokee from Nielson Dodge. We came in with a very specific request on features the car must have. It was late evening. Tom was very friendly and patient with us and showed us multiple cars till we found one we love. On top of that, he helped us work out a great deal with the store. Overall the transaction was smooth and fast. We were very thankful for what Tom has done helping us.
Great Experience in Car Buying
My son had been shopping vigorously for a used Dodge Charger. When we arrived at Nielsen Dodge, we were impressed at the size of the dealership, the overall condition of the vehicles, and the cleanliness of the facility. Once inside we met Mark Rizzolo, car salesman - honest, forthright, easygoing, knowledgeable, and sincere. When was the last time you could put any of those words in the description of a car salesman? He did everything he could possibly do to get my son the best deal, and it worked. My son is the proud owner of a car he thought was out of his range. Another great thing about the Nielsen Dealership - we delt with Mark Rizzolo, and only Mark. You don't get tag teamed at Nielsen. There was no pressure, just honest talk. If you are in the market for a new or used car, I recommend you give the Nielsen dealership consideration, and ask for Mark. You will walk away with a smile, and the car you always wanted.Larry Silano
Modern Dealership / Old School Sales
My son had been shopping vigorously for a used Dodge Charger. When we arrived at Nielsen Dodge, we were impressed at the size of the dealership, the overall condition of the vehicles, and the cleanliness of the facility. Once inside we met Mark Rizzolo, car salesman - honest, forthright, easygoing, knowledgeable, and sincere. When was the last time you could put any of those words in the description of a car salesman? He did everything he could possibly do to get my son the best deal, and it worked. My son is the proud owner of a car he thought was out of his range. Another great thing about the Nielsen Dealership - we delt with Mark Rizzolo, and only Mark. You don't get tag teamed at Nielsen. There was no pressure, just honest talk. If you are in the market for a new or used car, I recommend you give the Nielsen dealership consideration, and ask for Mark. You will walk away with a smile, and the car you always wanted.Larry Silano
Thank you Peter!!!!
My parents and I had been car shopping at multiple jeep dealerships that morning and we didn't get the right feeling from the previous places we had been that day.. We decided to drive to route 10 to check out Nielsen..IT Sold US!!!! From the minute my parents and I walked into the dealership, Peter greeted us by opening the door with a warm welcome, smile, wonderful up beat personality and overall made us feel very comfortable and welcomed!! Peter, I want to thank you again and again for your hard work and patience.. you are the reason I'm the excited owner of my new 2016 Jeep Grand Cherokee!!! I couldn't be happier!! Oh and thank you for staying late on a Friday with no complaints.. That's not easy to do :)Your so dedicated to your clients and made it clear that you love what you do. Thank you!!!
Fantastic
I will go to Neilson every time for a new lease. They were very helpful and worked with me on every aspect of the process .
Nielsen Review
Fantastic dealership I will get all my new vehicles here.
Great Experience!
Peter was fantastic! No nonsense, laid back and helpfull. He took away much of my anxiety about buying a new car. I would recommend him to friends and family!
Great Experience!
Peter and Steve were wonderful! Two days later, I'm still elated about my professional, no haggle and easy car buying experience!
Easy and Painless
Tony was easy to deal with and got everything taken care of quickly and painlessly. This is my second lease through Nielsen and Tony and Al have both been very helpful. Highly recommended.
Excellent experience again!
Lexy was wonderful. Very knowledgeable about inventory. Knew everything about each and every car. Helped us to make the right choice. Second car I've bought from this dealership in 2 years. Wouldn't go anywhere else!
Excellent Service
Excellent service. Will come back to buy another car. Treated with respect. Fast service. All sales were friendly and ready to help you. Excellent, Excellent
Excellent Service
Excellent service. Will come back to buy another car. Treated with respect. Fast service. All sales were friendly and ready to help you. Excellent, Excellent
Dwayne and Amanda are Awesome!
Both the manager Dawayne and my client advisor Amanada are amazing! Everyone that walks into Nielsen needs to go and ask for them ONLY! Dedicated to customer satisfaction! Love them!
Excellent
Professional and excellent service... Answered all my questions and explain in detail all the functions of the Jeep and where key items were located
Like going home
My sales person Peter Goettlich handled my sale and there were no surprises. They quoted me pricing and explained the close of the vehicle and everything went smoothly. Peter provided the education on the vehicle and covered all the bases so when I left I was in complete control. He made me feel I made the right decision. He offered further assistance if needed and I left with a strong feeling of confidence that I was in good hands. I also dealt with the General Manager who was also a class act that worked with me in setting up the purchase and made sure he was on hand to see everything went smoothly. Good purchase and even better experience dealing with these people.
3rd Jeep This year
3rd Truck this year I have done with the dealership. Jocyln and the finance people were a pleasure to deal with. They have earned and will keep my business Highly recommend !!!!
Thank you Tom
Tom was very helpful, honest, and most importantly not pushy. He followed up with my questions and was accurate with his information. He had a pleasent demeanor and calmness about him that made me feel comfortable. Dave
my experience at Nielsen
I was immediately greeted by Anthony D'Angelo when I walked in the door. He was very friendly and welcoming. Anthony kept me well informed and never had me feeling mislead or pressured. I was left with a deal that satisfied the major terms I was after. At the close of my experience I was reassured I could come to Anthony with any questions or concerns. Overall it was a positive experience at Nielsen.
Buying My New Jeep Cherokee
Tom Walter was an EXCELLENT salesman! He didn't play any games or give me the wrap around. He knew exactly what I was looking for and made sure I was going to get the best deal possible. Along with the other staff at Nielsen, they all made me feel comfortable, offered me refreshments and they didn't mind me bringing my dinner there and eating in their lobby. I highly recommend this dealership to anyone who is not quite sure what they are looking for and want to explore their options because they were very helpful in guiding me towards my dream car!
sad day
Its a sad day when you can't trust or be comfortable with the service department at the dealership you had bought your brand new vehicle at. This was how I felt after the experience I had with Nielsen's on rt 10 East Hanover, NJ. This is my first brand new car and I love it. There was a slight problem with it so I brought it to the service dept. I understand the wait time for scheduling an appointment, but when the problem doesn't get fixed and the vehicle is returned to you with a scratch and dirtied, you should be able to rescheduled right away and have these issues remedied. I felt like I had brought my puppy to a really bad day care. The staff doesn't give you the confidence that they know what they are doing nor do they treat you like someone who is of value to their business.
a sad day
Its a sad day when you can't trust or be comfortable with the service department at the dealership you had bought your brand new vehicle at. This was how I felt after the experience I had with Nielsen's on rt 10 East Hanover, NJ. This is my first brand new car and I love it. There was a slight problem with it so I brought it to the service dept. I understand the wait time for scheduling an appointment, but when the problem doesn't get fixed and the vehicle is returned to you with a scratch and dirtied, you should be able to rescheduled right away and have these issues remedied. I felt like I had brought my puppy to a really bad day care. The staff doesn't give you the confidence that they know what they are doing nor do they treat you like someone who is of value to their business.
Not Reliable. Horrible Experience
Service Department does not return calls. Left two messages for Manny, service manager and he did not have courtesy to event return any of my calls. My car was at the dealership for several days for the repair and nobody calls back with the status. I made several attempt to contact and if I reach Roland he never had any answer about my car. They DON'T CARE!!
Best Experience Ever!!!
buying a car is a great feeling but when you get the car you wanted and great service together it makes the decision so much easier!!! Such a family oriented dealership with tremendous service! A++++
Best service I have ever had
I love this dealership.. Wouldn't go anywhere else. They have the best customer service I have ever had. Very thorough, profession, and knowledgeable. Amanda is patient, and went above and beyond my expectations. This is my second vehicle from this dealership, wouldn't go to any other dealership.
review
Tom was great. He was responsive, up front, and followed through on his word. The process was very easy.Thank you,Dave
High Quality Service
It was a pleasure to meet Amanda. She is a "no nonsense" kind of girl which is exactly why she was selected as my salesperson. Amanda was extremely knowledgeable about the JEEP's brand and made the car buying experience effortless. I was happy to drive away in my new JEEP GRAND CHEROKEE. Thanks Amanda!
Easy and pleasurable experience
Joe made the new car process so easy! We traded in our old vehicle and leased a new Durango-which is awesome-and the entire process went so smoothly, and we got the outcome we wanted. Thank you Joe!
Mr Greg del Fierro
I was so glad that Roland Maecha accommodated me even thou i don't have any appointment. He was so professional in handling my jeep and updating me on whats next to be done for the next service Good advisor i should say.
Forklift operator
Took to long to get back with me about the vehicle and when they did I wasn't interested anymore.
Great Experience!
We were looking for a new Jeep and trying to stay within a certain budget. The sales staff worked with us. I test drove 3 different Jeep models. The salesman I worked with was very patient. The used car Manager gave us a great price for our trade and I ended up with a used 2015 Jeep Renegade. So happy with our purchase and our buying experience!
Jeep Journey
Jeep Joe Alfano was extremely patient and answered my many numerous questions. In the end, a vision was delivered.
Excellent experience!!
Salesman Tom helped me get into my Jeep Wrangler about a month ago and I absolutely love it. He had such patience with me and was never pushy. He listened to my needs and helped me get into the best Wrangler at the best price. I was overall very happy working with him and would deffiantly go back to Nielson Dodge to buy my next car and work with salesman Tom. Great dealership!!
Fantastic experience!
Had such a positive experience working with David Goettlich at Nielsen! Left with exactly what I wanted, no BS, and a great deal! So incredibly happy with my purchase and had a good time during the entire process! Great people, friendly atmosphere, non-intimidating environment! :D
Smooth deal
Very easy and smooth transaction. Peter was helpful and knowledgeable. I would definitely recommend this dealership and look forward to doing more business in the future.
Alexandra Elder Rocks !
Alexandra "Lexy" Elder sales representative at Nielsen made my new Jeep purchase an easy no BS experience! This is my second Jeep purchase from Nielsen . Lexy is a true professional! Her product knowledge of my new Jeep Grand Cherokee is awesome ! Lexy was extremely patient and courteous throughout the sales process and especially patient going through all the techie features in my new Grand Cherokee , she even found the color I wanted " Light Brownstone" I didn't know existed , she dug it out of the back lot, thanks Lexy for all you do! Sincerely Mike , Rox, Jade and Nikki
Great Experience
Joclyn MacEvoy made my leasing experience painless. She is very knowledgeable about the products available and was able to match me to a vehicle in a timely and efficient manner. Thanx Joclyn I love my new Jeep.
Ken Erdogan
This is my my second vehicle with Nielsen. A great experience all around.
best deal ever
glad came here and met David. Got a great deal and the customer service was great. I felt very good with my car deal . David's service for overall assistance is a 10.
Easy to make a deal with them
Anthony is very nice and he tried so hard to give me a good deal. He sat down with me and listened to what I was looking for.
COULD NOT GO BETTER
I HAVE BEEN BUYING CARS FOR OVER 60 YEARS AND I HAVE TO SAY THAT CHRIS DAMON ANDHIS TEAM MADE MY EXPERIENCE AS GOOD AS IT COULD POSSIBLY BE. EVERYTHING WENT AS IFIT WAS REHEARST, FROM THE MOMENT I FIRST ENTERED THE BUILDING TO LEAVING AND ENTERING MY NEW JEEP. YOU GUYS ARE REAL PROS AND MADE THIS BUYING EXPERIENCEVERY ENJOYABLE. MARTIN PRINCE
Wonderful experience
Our experience at Nielsen Dodge was beyond our expectations. The staff made the process easy and fast. Having a newborn at home it was very important to us not to waste anytime. Pete and Rick we really want to thank for their exceptional service and appreciate all their help. They both went above and beyond and we won't forget it. Thank you Nielsen Dodge!!!
Durango purchase
Best buying experience I've ever had. Lexy was excellent and the financial/buying process was pressure free, easy and comfortable. I wasn't rushed and we took as much time as I needed. Also the explanation of the car and interface was top notch.
Disappointment
Today I leased a 2016 Jeep Cherokee. The purchase of the vehicle took a tremendous amount of time and required my wife and I to spend hours in the dealership. After finally finishing up the paperwork, I took the car home only to find that the button to automatically close the trunk did not work. I immediately drove the vehicle back to the dealership. When I entered the dealership requesting to speak with the salesman that sold me the car (Anthony Dangelo), I was told that he was on break so they found me another sales representative to speak to. This new sales rep walked out to the car, looked at the problem, and told me to drive around back to the service department. I drove the car around to the service department and it took about a half hour to find someone to come and fix the problem. The service department was able to fool around with some of the wires and eventually fix the problem. There are several reasons why I am upset with the way this situation has been handled. As I am writing this review, the salesman who sold me the car (Anthony) has STILL not reached out to find out what the reason for my return to the dealership was. In my opinion, Anthony should have immediately followed up with me to make sure that everything was OK with my new purchase. I also feel that since the car was BRAND NEW, I should not have been told to drive the vehicle to the service department. One of the employees should have had that taken care of immediately. No one should drive home with a brand new car and have to return to the dealership ten minutes later because something is not working properly. What upsets me the most is the fact that once Jeep had made this sale, I was no longer treated as a priority. The mechanical issue with the car now became my problem, just minutes after purchasing it. This was very poor customer service and it was extremely disappointing to have an encounter like this occur.In addition to the problem with the trunk, I have just realized that my car is not fit for a license plate in the front. Because I live in NJ, I need both a license plate in the front AND the back. Again, I am going to have to make a trip back to the dealership so that they can resolve this problem.I am extremely disappointed with not only the mechanical issues with the car, but also the very poor customer service I have received after the car was purchased when attending Nielsen Jeep in East Hanover, NJ. I will surely not be returning, nor will I be recommending this dealership to others.
Honest, No-Nonsense, Friendly Service
Bill Daley was great to work with. He sat down with me, listened to what I was looking for ...Then he asked salient questions and presented me my options and indicated which he thought were best and why. Even when an issue came up with the vehicle I wanted - he went the extra mile to see I got what I asked for with no games, no hassles.Bill made the process very simple and painless. He is a great person to speak with. My 13 year old son also found him engaging. Bill Daley is a tremendous asset to his Dealership. It was a truly great experience dealing with him.
Purchased car
Dave goes above and beyond to help his clients. He is a pleasure to dealWith and will definitely refer him to everyone I know!
Outstanding Service
Manny in Service was Awesome ! Bought a 2013 300 used for another dealer and had a problem and him and his team bent over backwards to help us! Would recommend them highly!
Excellent Experience
Bill Daley was great to deal with. He made the process very simple and straight forward. Bill was wonderful to speak with. Even my 13 year old son found him very engaging. A great buying experience. I strongly recommend Bill Daley.
Awesome sales experience
My salesman Alex provided a great experience and the manager Mike S was amazing.
SATISFIED!!
I found Nielsen after looking for a car in 2014. After a few negative experiences elsewhere I decided to drive to East Hanover and try NielsenVito Carenza was the salesmen I met first. Right away I felt comfortable. Not once did I feel he was just doing the "SALES" thing. Long story short I leased a Jeep from him. Since then I have been using their service dept and again not disappointed. Service is a huge plus, without that and without a positive experience there as well I would not return.Now 2016 Leased my SECOND Jeep from Yes Vito. We are 2 for 2 > No complaints he went out of his way to get me what I needed and where I needed to be.Also Jenniver in service A GREAT ASSET. always accommodating to the customer and very pleasant to deal with. I LOVE NIELSEN
Positive Experience
For most people the experience of buying a new vehicle can be daunting. This was not the case during our recent purchase of a Jeep Grand Cherokee Overland. Our sales person, Vitto Carenza and the rest of the staff were receptive to our concerns and were willing to work with us to make our purchase possible. Thanks to Vitto and keep up the good work.
Trustworthy
I am thankful I found this dealership and ignored the pleas of others to never use the dealers service center. These guys are fantastic. My car always feel like it's a new model when they're done and they don't fleece you. Too often I've shown up with my non-issue and they pat me on the head and send me away advising me to return when there's a real problem. I know my brakes would have been serviced and "rotors cut" way more often than would have been necessary with another shop. Roland and Kathy do an excellent job in the front office. I gave facilities a n/a since they are under construction.
Awesome Experience!
I left completely satisfied with my purchase! Joe was great! He found me EXACTLY what I wanted. This is the second car my family has purchased from this dealership in 6 months. That says something!!
Worst service EVER
I made an appointment 1.5 to 2 weeks in advance. I bought my vehicle in on the 23rd before 9am. The service writer Erin, seem to have an attitude when I dropped it off (first flag and I should have went to the other service writer who received the great reviews). But, I gave her a chance. I was told that I would receive a call later on and she stated that they might not get to my vehicle that day which I didn't understand. But I was leaving town to go on vacation so I didn't think it would be a problem, but was I in for a shock. She called me before the end of business day and said she assigned it to a person and he would be getting on it first thing in the morning. So no call on the 24th. I called the morning of the 25th, and she told me they were waiting on my warranty company to send out a rep to inspect my vehicle. I found this very odd when I wasn't informed of anything nor gave an oral approval. So I called my warranty company and they said this wasn't true and they found it odd that I didn't get a call first. So I called to speak to the manager Manny, who told me he would look into it and give me a call back. No call at all from him. So I called Mrs Erin, back which I got her voice mail. So my fiance called and asked for Manny, which I spoke to him via 3way and asked him what was going on and why didn't I receive a call back. He said he forgot and he will hit me back in 15mins. I waited an hour and I called back and demanded my vehicle. Which this is now the 27th. I would never recommend this place to anyone and please STAY FAR AWAY FROM THESE PEOPLE!!!!!!!
2016 Challenger purchase
Chris Simon assisted me and was awesome. Very professional. I almost didn't purchase at Nielsen after I found out Bill S. was gm, but after speaking with Chris I'm glad I did because he was honest and pulled no GIMMICKS! He sold me a car with honesty and didn't even play air guitar to sell me one.
Excellent service
They had excellent service and made you feel at home
Nielsen Dodge Jeep Chrystler Antony D'Angelo
I was in the market for a Dodge Durango after being involved in a total loss Accident, Anthony D'Angelo made my experience so smooth and went the extra mile in providing me with outstanding customer service, in a score system using 1-10 I give him a 15, that motivated my decision in completing the purchase for my new Durango 2016, Julia the sales manager was extremely courteous and provided outstanding customer service to my family and myself, thank again for all you guidance and for the extremely outstanding customer service
Fabulous!
I can't say enough of good things about Lexi and the Crew over at Nielsen, they are an amazing staff and went above and beyond to accommodate every need. After receiving service like this I would never go anywhere else... highly, highly recommend Nielsen, you will not be disappointed. Oh... and on a side note my new Chrysler 200S is beyond awesome!!!!!
Nielsen Dodege Chrystler Jeep Dealer
I was in the market for a Dodge Durango after being involved in a total loss Accident, Anthony D'Angelo made my experience so smooth and went the extra mile in providing me with outstanding customer service, in a score system using 1-10 I give him a 15, that motivated my decision in completing the purchase for my new Durango 2016, Julia the sales manager was extremely courteous and provided outstanding customer service to my family and myself, thank again for all you guidance and for the extremely outstanding customer service
Great experience; great people.
I have purchased and leased four (4) vehicles from Nielsen in the past, all my experiences were good. However I must admit my recent experience with Chris Damon was the most pleasurable. Mr. Damon handled my leasing needs in a professional manner. Mr. Damon even took the time to pair my cell phone to the blue tooth. I strongly recommend Chris Damon to anyone looking for a great car.
My 2nd Jeep
This is my 2nd experience with Nielsen and i have to say that it was totally opposite than the last one.The reason was the Sales Person Amanda who totally changed the the buying experience. She was very helpful and she made sure that i get the Jeep exactly the same which i was looking for. We literally went to the whole lot in order to get the desired combination.After that she explained the whole features of the car and she was very polite and patience in the whole process.I am enjoying my new ride now.
love my wrangler!
Great experience! Was looking for a new jeep wrangler unlimited and decided to stop by Nielsen. They had a huge selection and I got a good idea of what I wanted exactly. I delt with Anthony and he searched their inventory. I was very particular with what i wanted and unfortunately they did not have it. Anthony tried his best to locate what i wanted but still couldn't find it. he insisted on me just putting a special order in to get exactly what i wanted instead of settling with what was on the lot. so I put my order in and 5 short weeks later my jeep arrived! I picked it up the same day along with the special rims and tires that i wanted installed. Anthony kept me informed throughout the process and was very helpful. I already recommended this dealer to my friends and will continue.
Got my dream car
I received excellent service when ordering my new Jeep from both Dave and Dwayne. There were no hidden fees and my jeep arrived with everything I wanted and nothing that I didn't.
Returning Customer - From Liberty to Wrangler
My family and I have been leasing cars through Nielsen for the past several years, and because of the excellent service, we will continue leasing cars through this dealership as well. Dave G. is our go-to salesman and he has yet to disappoint me. I ordered my new wrangler with him and Dwayne and it arrived with everything that I wanted and nothing that I didn't. The price Dave and I agreed upon never changed, no hidden fees or fine print that was overlooked. I could not be happier with my new car and I owe that to Dave and the whole Nielsen team.
Returning Customer
Just wanted to acknowledge Chris Damon for another exceptional experience at Nielsen Dodge Chrysler Jeep Ram. He made the process seamless and beneficial for me with my trade in and upgrade into a 2016 Jeep Wrangler Unlimited Sahara. I certainly recommend Chris Damon for any future transactions.
Nielsen is the best!
I recently purchased a new Jeep Patriot from Nielsen. I had a wonderful experience with the help of Pete and Dwayne. They are such nice guys and helped me to get the best deal possible. There is no other dealership or car salesman I would go to! I recommend Nielsen to anyone looking to purchase a car. Thank you Pete and Dwayne for all of your help, you guys are the best!
My dealer for life!
Twice, I've done business with Alexandra Elder (Lexi) at Nielson Dodge and twice, I've been blown away by her commitment to my happiness. Her attention to detail, knowledge of vehicles, deals and inventory on hand make her the best. It was obvious that the Nielson management care just as much about my happiness and so those two factors combined make me a loyal customer for life. Nielson and Lexi have my trust and therefore, my business!
Review
Lexy AMAZING sale person , recommend her to everyone . Great place , great customer service , great people
Excellent service and great people!!
I recently purchased a Jeep Patriot from Peter and he was excellent! So nice and helpful and made sure I got the exact car I wanted! Dwayne was also very helpful and nice! I will always come back to them for cars. If you want a great car with the help from wonderful people, Pete and Dwayne are the ones to see!
Peter Goettlich
The moment I stepped in the door I was greeted by many helpful people, Peter being one of them. He quickly understood what we were looking for and within an hour we drove away in a beautiful Grand Cherokee. Our second jeep will be purchased as soon as the 2014 are ready!! Thank you! Barbara and Catherine Westlake
Micheal Kirk, was simply the best
Micheal Kirk was simply the best, i am very happy with the deal and service. would be a repeat customer soon. very helpful person too.
Micheal Kirk was simply great
Micheal Kirk was simply the best, i am very happy with the deal and service. would be a repeat customer soon. very helpful person too.
JEEP HEAVEN!!!
I've been a customer for many years and a few different JEEPS! Still enjoy coming there for my oil changes and routine maintenance needs. Everyone is always EXTRA helpful, kind, friendly and willing to answer my silly questions with a smile. I tried a few dealers before finding YOU and you are stuck with me now. I'll be back!!
Jeep Purchase
Had wonderful experience purchasing a car at Nielsen Dodge Chrysler Jeep. I worked with Chris Damon, he was terrific.
Excellence!!!
This is our second car we have bought/leased through David there was no pressure, tells it like it is which he our purchase decision easy. My son is very happy with his brand new Jeep sport!
Bought a fun jeep!
Our salesman Nick was extremely knowledgable and more than helpful. He went above and beyond in trying to get us our car within our timelines. We were extremely impressed with his responsiveness !
Great buying experience
The salesman was very nice and would highly recommend the dealearship
Peter Goettlich, Sales Specialist
Great customer service! Very knowledgeable and not pushy.
Retired
Positive experience-treated me well. I felt the vehicle was fairly priced and the sales and financial people were very good.
Very satisfied!
Very happy to have chosen Nielsen Dodge Jeep Chrysler to purchase my new 2016 Jeep Cherokee Limited. Chris made the buying process go smooth and he was very knowledgeable about my vehicle of choice showing me the options in the car, going over features the car had, etc. Steve the manager also very helpful as well! I come from Central Jersey and will only use Nielsen to purchase any Chrysler branded product...definitely worth the drive! :)
Great Service
Excellent service. Tom Walter was outstanding with us. Great guy. Made the buying process a breeze.
Wonderful
Lexy was fantastic to work with. She knew my budget and worked with Dwayne to get me into the car I wanted. Compared to dealing with other dealerships this experience was actually enjoyable. Highly recommended.
You made my Memorial Day!
Upon stepping on the grounds of this dealership, there stood an array of vehicles. I already had an idea of what type of vehicle I was looking for and it took me all of five minutes to decide on the vehicle of my choice. My manager had recently purchased a Dodge jeep from this dealership, and recommended that I come here. My manager even made a phone call to the car dealer whom served him and I met and spoke to Mr. David Goettlich. I confirmed an appointment with him on Memorial day at 10am. The whole experience was extraordinary. I sincerely mean that. The employees were warm and attentive, I was offered fresh beverages and a place to rest my feet. There was even a small celebration taking place right in front of this dealership of Memorial Day, offereing guest and potential buyers fun foods, fresh off the grill. David and his quirky bright spirit made my car buying experience a pleasure. Hope to be able to refer others of this dealership. And again, thank you David and the folks at Nielsen Dodge Chrysler Jeep Ram.You made
Great Buying Experience
I walked in on a Friday evening, already having decided what I wanted. I was introduced to Anthony and he asked what I was thinking and I told him. He immediately ran out into the lot, found the vehicle I was interested in and arranged a test drive. At that point, I knew he was a professional. There was never any pressure, and no sketchy tactics, purely professional and courteous. Do yourself a favor and check out Anthony at Nielsen the next time you're in the market for a new vehicle.
New Jeep
I walked into Nielsen and within 1 hour I walked out with my new Jeep. Phil and Nick made my experience so quick and easy. I have never had such an easy and quick car buying experience.
The best!
My family has purchased a few vehicles from Nielsen Dodge and Jeep over the last few years and also sending my other family members to Nielsen to purchase vehicles. Always great service and extremely knowledgeable sales employees. Made my purchase my 2016 Jeep Cherokee Limited extremely smooth and I love my new vehicle. Chris showed me and my dad all the features in the vehicle and answered any questions we had. Steve the manager was also extremely helpful as well. Thank you Nielsen Dodge for making my purchase worth it. You will not be disappointed.
I Like Mike
Just purchased a 2016 Jeep and Mike was great. There was none of that dealership pressure. He let you ask the questions and had all the info needed, or did what he needed to do to get the info promptly. Eager to please and steady with his determination to give you a pleasant shopping experience.
Brewery Wirker
I had a great time and shopping experience with Nielson Dodge and Jeep.Dave is a great person do work with, and made the buying process easy for me.
"Great!"
This is my first Grand Cherokee and our salesman Bill Daley is the best. He is a true professional in every sense of the word. He answered all of my questions regarding the car, explained to us everythingand I did not feel pressured at all. He is very accommodating and very straight forward.I will definitely recommend this dealership to my friends.
Satisfied Customer
This is our second Jeep we've purchased from Nielsen. Our salesman Dave Goettlich is the best! He's our go to guy and we enjoy doing business with him. I Love my Jeep! Thanks Dave & Nielsen dealership.
Service
Roland at your service department is a 10+++ he really knows his stuff and is always will to help me out. Thank you very much, Camille Battaglia
Neilson is fine but very unhappy with Jeep.
Two recalls and a paint defect on a two week old car. If you gave refunds I would return it.
New vehicle
Great experience!!the salesman I had even though he was new.he still handled my car buying process very professionally.with help from one of his coworkers made my buying experience very good!!Thanks Rob and Manny well done guys!!
Review
Joe Alfano was so great to work with! Everything was so fast and easy. I am very happy with my new Jeep.
2016 Jeep Cherokee
My salesperson and finance manager were very pleasant and accommodating.
Joclyn
Very good experience with Joclyn. She was very accommodating and helpful. She ran the extra mile to find me the best jeep for my situation. She was friendly and professional and made the experience successful and worthwhile!
2016 Jeep Grand Cherokee Overland
The purchase of this vehicle went very smoothly! Chris Damon was helpful in putting a deal together that was very convenient for me. No stress and no hassles!
Jeep Cherokee Limited 75th Anniversary Edition
Awesome buying experience. It was as stress free as a big purchase could be. I got a great deal on a beautiful Jeep. If you want to buy a car without pulling out your hair or spending six hours at a dealership and then leave empty handed, then shop at Nielsen Dodge Chryshler Jeep Ram. They will work with you to make it happen!!
Friendly and effective Dealership
The least stressful car buying experience I've been through!
recent service visit
My recent and past service experience rates a 10 . I am confident that my 300S is in good hands with your service group. Highly competent , honest and professional personnel make Nielson my choice as my service provider Chester Keane
Recall Service
Police, courteous, and reliable. I was treated very kindly and professionally and I wasn't even spending any money. My service appointment was to take care of a recall item. I love my Wrangler Unlimited
Quick and Easy!!
This was my second purchase at this dealer. I brought my previous Jeep for an oil change and drove away in my new 2016 Grand Cherokee in a matter of a couple of hours. Chris Damon was very helpful in making this transaction very efficient and without hassles!
Great Service
I gave 5 stars on facility even though working out of trailers because the new service area looks awesome. Can't wait till its up and running. More important Erin was great as usual!!!
Terrible service and experience
Purchased a "certified preowned" 2012 Charger recently on a friday. Prior to a test drive, I inspected the car. Within minutes, I find the hood release is dangling down by the ebrake pedal, coolant was barely visible in the coolant overflow, and the oil dip stick had been broken off in the tube leading to the motor, along with several scratches that werw half heartedly touched up. Decided to test drive the vehicle anyway. Had a "rubbing" sound at low mph to the left, and the wheel was off to the right but pulled left. We strike a deal anyway as I was promised everything would be taken care of. I inform the salesman that I want the coolant topped off prior to leaving. I leave the car there for about 2hrs to handle whatever issues they had to take care of, and finish paperwork. I received the car with nothing done, and find the fog light out. I take the car for the weekend as is. I arrived Monday with a list of issues, A/C not working, drivers headlight and fog light out, alignment issue, vibration at highway speeds, and the previous issues mentioned. I leave with a loaner for 3 days. When I returned, there's still no sign of coolant, and the rubbing issue continues, along with the headlight going out again. Back for service again for the headlight and alignment. All is done and as I'm handed keys I'm handed a pamphlet for body work. The tech accidentally scratched the front bumper while being serviced. It happens, but what else am I going to run into at this dealership? It's apparent the certified preowned work done on the car wasn't thorough, and had many issues sitting on the lot as if they hoped the waxed black paint and shiny chrome wheels would suffice and keep the new owner out of their hair. Well, out of 11 days of ownership, it's been in for service for 4. I received the car back, and now the heated/cooled cup holders don't work. Minimal, but they were working prior to the delivery for service that day. So now I'm left with body work and a few other things that need to be taken care of. This dealership prides themselves on NOT being a car wash and oil change type of dealership, but that's basically what I got for a price they wouldn't budge on. For a car that was "certified" it sure does have a lot of issues and the dealerships quality of work is questionable at best. I've called twice and asked for the dealerships general manager to return my call to no avail. What I did get was the body shop manager (I assume). That doesn't suffice. Yesterday I received a call that my registration and license plates that were transferred from my trade in are available. Today, the plates are no where to be found. Still waiting to hear back from them. So here I sit, waiting to schedule another appointment, questioning the dealerships competency. I'm hoping to have this car handled properly over the next few weeks and never have to go back for any serious work. My father planned to purchase a new durango here, but no longer will based on the reviews on here and with my personal experience. Hope anyone that reads this takes this as a lesson learned and it helps them make an educated decision when purchasing their car from this dealership.
Outstanding!
This was the 1st dealership I've been to and didn't feel pressured. They're very straight forward, to the point ,and let's make a deal type negotiater. All the employees there made you feel like you've been there since the beginning. I wish they were closer to my home! Anyway, a little bit pricey, but that was the situation I incurred over time. My apologies I don't remember all of the employees I dealt with, but they were all very helpful. Thank you.
Nielsen Dodge/Jeep Great car purchase!!
Great experience with Vitto!! Happy with my purchase!
Great experience
Great group of employees! No complaints! Very helpful, smooth and quick transaction. Everyone should buy a car from them!
Car purchase
Our salesperson Chris was outstanding. Very painless process.
Great experience
Very smooth quick transaction. True and honest to all their words, they got me what I was looking for right away. No hassle! Great group of employees and managers. I will definitely recommend this dealership to others. Thank you for helping me purchase my second vehicle, it has been a pleasure. See you guys again soon.
Excellent staff/buying experience
I recently leased a Jeep from Nielsen and the entire experience was beyond my expectations. From the moment I walked into the door to driving away in my new car, I was treated like family. There was no hassle and no frustration, everyone was happy and seemed to really enjoy what they do there which makes a world of difference. The sales manager, Joe Alfano whom I worked with was top notch. He was personable, easy going, and most importantly - he met my needs. I can't say enough great things about this dealership - I highly recommend it if you're in the market for a new car.
Yamaha 2012
I'm not a easy buyer. Mark AAsum is pretty awesome sale person. He made this deal smooth and quick. Real deal professional.
5th lease from Nielsen
I missed Tony Infantino, my usual sales rep, but I was helped by Vito Carenza who was so very knowledgable. I stopped in just to look at all of the new models of Jeep and wound up selecting a 2016 Cherokee Limited. Vito was terrific, patient, and efficient.
Nielsen
Outstanding! Amazing! Very happy with the service and the staff who helped me get my new challenger!
Tom's New Grand Cherokee Overland
I used the dealership for repairs for eight years ... always professional & down to earth in explaining issues. I wanted to maintain the relationship so when it was time to trade-in there was no other choice. Pete G was great with the sales process ... test drive, explaining the different models/packages and handling the paperwork. Go Team Nielsen!!
Pleasant and Easy
I've bought or leased from Nielsen for years and the sales and service staff is pleasant and efficient to ensure the process goes well. They are ready on time and go out of their want to make buyers happy. Love my new Jeep!!
Excellent
This is my 3rd car purchase with Chris Damon and he is the best! Will never deal with anyone else He also makes the process so easy.
Got my car- so happy!
They drove all the way to PA to get the car I wanted. The car has everything I needed and wanted, and now I'm very happy!
Mileage: 2
Color: Other
Transmission: Automatic
Body Style: Van
City: East Hanover, NJ
Engine Type: 3.6L V-6 DOHC, variable valve co
Mileage: 2
Color: Other
Transmission: Automatic
Body Style: Van
City: East Hanover, NJ
Engine Type: 3.6L V-6 DOHC, variable valve co
Mileage: 45235
Color: Other
Transmission: 8-speed Automatic
Body Style: SUV
City: East Hanover, NJ
Engine Type: 293 hp 3.6L V6