Nick Mayer Lincoln

Positive Experience

Great experience, we purchased a used car and we were treated very well by sales and management also very upfront on the veh we purchased and our trade in.

I hope this don't happen to you!

I was interested in a SUV contacted them by text at 3:30pm and was told it's still here head on up! My wife and I got our 3 and 5 year olds into the car and made the 1 1/2hr drive. I made it there a couple minutes after 5pm. We all walked in I asked for the salesman I was texting and he came up and said it just sold why dont you come back and we'll see what else we have on the lot that'd you'd be interested in(a simple aploedgy here could have fixed everything). I said I wish you would have called and let me know it was sold. His reply was if someone comes in and says I want to buy something were going to sell it to them would you like to se what else we have? I said my wife really wanted the SUV we saw online. He said we have another for more money. Now the sales manager stopped over and offered another type suv we were not interested in. I explained the situation to him and his reply was do you need 3rd row seating. I turned around held the door for my wife and kids and left. I understand things happen but a simple text,call or aploedgy could have possibly ended up in a sale. I called back in after I left and apologized for storming out and was told if we come back they would try to compensate me and that's when I found out the other gentleman was the sales manager...Yeah I think this probably is a good dealership but, it might be time to reevaluate how you treat customers.

Fantastic

Paul Prenatt was fantastic to work with in the car buying experience. Friendly, went out of his way to make sure everything was perfect. Fantastic experience.

Barb Banda hell of a good sales person

Barb went above most helping customers. She got services done quickly. God bless

Outstanding Customer Service, Truly Exceptional

Scott Dickerhoff was instrumental in streamlining my vehicle purchase. He listened to what I wanted in my new vehicle and found the vehicle on the lot and I drove off in my dream car. It was a pleasure to continue a 10 year business relationship and will proudly continue to drive a Lincoln.

Great service and salesman

Just bought a 2011 mks today buying experience was nice and easy everyone very friendly and the facility was clean would recommend to family and friends thank you guys for everything

Great buying experience!!!!!

Great buying experience, My wife and I purchased a 2009 Lincoln MKX from Michael Ruksenas. the whole buying process was quick and easy. I initially started the process with Michael in the "Chat" portion of Cars.com. I was skeptical as we live over 160 miles from the dealership. I told Michael my story and told him I wanted an approximate value of my trade in before I looked any farther. Michael was very easy to deal with and gave me his personal cell phone number so I could send him pictures of my trade and all the other information. After sending Michael my trade info we communicated ALOT over text messaging. Michael got back to us with a trade in amount and it was very close to what I wanted for it (no I didn't tell him what that number was). Michael then sent us numerous pictures of the vehicle we were liking and answered numerous questions I had for him. We ended up coming to an agreement on price and purchased the vehicle (over text messaging and without seeing the vehicle). I was concerned a little about buying a 2009 when we were trading in a 2014 Jeep Grand Cherokee Limited that was practically brand new (my wife wanted something cheaper). Michael reassured us that the Lincoln was in great condition and he was absolutely right. Michael had the vehicle delivered to our door step on Friday and everything seems perfect so far : ) Thanks Michael for everything, we really appreciate everything and thanks for making the buying process so easy and painless.

Great service

Service was great! Very quick and efficent. Car w was a lot cleaner than when I arrived. Keep up the good work.

Quality experience

Friendly, helpful and professional staff. Went out their way to assist me and cannot say how much I appreciate that. Facility was clean, modern and it was an enjoyable experience.

Great Service

I was pleased with the lack of wait time, speed it took to complete the job, and cost. The dealership staff were proffesional and courteous.

Professional handling and top notch facility.

Professional, attentive and informative service associate. Additionally the leasing manager took time out to make sure everything is alright. Very friendly and caring personnel.

Great buying experience

Never any pressure put on me to do a deal. Everyone throughout the process made me feel like a valued customer.

Excellent sales representative

I was greeted as soon as I walked in the door. I had an appointment with Ashu Howard. I worked with him & Paul Prenatt. Paul made the experience of buying my 2016 Lincoln MKZ Black Label very easy. He was very thorough when showing me all of the "bells & whistles" of this beautiful car.

Serve for my Milan 2008

Service personal were through in defining my car needs and explained every thing efficiently. Explained that the work could be done that day,and it would take at least four hours to complete. They kept me up to date on how the service was being completed.

GREAT AND EFFICIENT SERVICE

I DID NOT HAVE AN APPOINTMENT, YET MY 2015 MKC WAS SERVICED QUICKLY AND EFFICIENTLY, IN A SHORT LENGTH OF TIME. WHILE I WAITED THERE WERE A CHOICE OF HOT AND COLD BEVERAGES AND PASTRIES.

Outstanding service, facilities excellent

Everyone tried to do everything to the best of their ability and were very gracious and polite while doing so.

polite, reapectful, very clean facilities.

Michael respected our wish to purchase a pre-owned vehicle and made the process very smooth. He and sales manager were both very professional and easy to work with.

Great Servic

The knowledge of the sales team and ability to crunch the numbers to the best of their ability. The facility was clean and the lot of plenty of new car inventory.

Leasing my new car!

I had a concern in the past which I addressed to both Scott and Paul...both very helpful and attentive. THey knew I wanted to lease again and gave me an option of leasing a 2015 , however we chose the 2016. Careful explanations always were most appreciative. The dealership is immaculate.

New Car Lease

Paul Pernatt and John Davian were GREAT! They took a difficult situation and turned into a wonderful experience. Have to mention George also...you have to keep that man.Russ Throne

Good Service

Good Service at this dealer good price on tires and alignment comparable with other stores with Lincoln Techs performing work. Ford offered 12 month's same as cash over $500 good for tire purchase. Great coffee as well.

Great Service

It was quick and easy and I feel very comfortable that the work will be completed properly. The new Quick Lane is perfect for busy people who need to get in and out.

Service Review

I thought the service was prompt, the price was great, totally unexpected in a really really good way. When the gentleman told me what the price was I went "What?" "Really?" I mean for $29.00 I got my tires rotated, my oil changed and my pick up truck washed. I can't ask for any more then that. I tell you what I'm in the limousine business and I'll certainly probably consider Nick Mayor as a resource for vehicles in the future. Very pleased would come back in a minute.

Quick Lane at Nick Mayer - Great Place to go

The waiting area had wifi and a nice clean and quite place to work while I waited on my car.

Very Thorough!

Very thorough - I took the car in to have them look at for any issues. They explained what needed to be done for safety purposes and what could wait until the spring. Work was done when they said it would be.

Great service and facilities

Courteous service from Nick and the entire staff at Nick Mayer Lincoln, Westlake, Ohio. Service done right and on time.

Mrscscar

Efficiency is what you get when you go to Nick Mayer. You have an appointment and they are ready for you when you arrive. The work is done in a timely manner and you leave with a clean vehicle. You know the work done was top notch! Great place to do business with. The facility is clean, neat and welcoming! They even have complimentary beverages and snacks in easy proximity to the waiting area! Doesn't get too much better than that. They also keep you posted on the progress of your service.

Nich Mayer Lincoln

Paul was very helpful and knowledgeable - I really enjoyed my buying experience at Nick Mayer Lincoln. I will recommend them to my friends and family.

clean and excellent service

prompt and thorough evaluation of the needs of my car by Nick Nunnari. Very nice and personalable driver that took us home.

Lincoln MKC

The salesmen that worked with me were very knowledgeable about the vehicle I was interested in. I was also pleased with the offer for my trade in.

Great Customer Service

Always a joy to work with this group of people. Customer Service is top on their list -- highly recommend Nick Mayer as the place to go regardless of the make of your car !

Professional helpful staff

Everyone was professional and helpful. Car was washed. Service was speedy and on time. Facility was new and clean. Staff did not try to sell an additional service which was appreciated.

Great Experience

Staff was very accommodating and willing to go the extra mile to make sure our family was taken care of.

Great Service At Nick Mayer Lincoln Dealership

The quick turn around time at this visit - (1) having a rental car available for me (2) changing my oil, rotating my tires, washing my car, attending to all recalls; and (4) Sandy, the Service person's wonderful personality and her great assistance with getting everything done on my car.

Wonderful service emaculate facility

Service was prompt and efficient, and the waiting area contained a variety of coffees; teas and pastries - comfortable seating with a large screen television

Excellent Service

Working with Scott and John has always been a pleasure. They really work well together to make sure I get the very best deal. It is a joy to buy from Nick Mayer

great dealership

nick mayer is a great business to deal with. everyone is so easy to deal with. would recommend them to anyone

Friendly no pressure dealership

I was pleased with my salesman Aris. He was very knowledgeable about all of the Lincoln vehicles. John Davian the sales manager was able to locate the vehicle with all of the features that I wanted.

Excellent Service Team

I was greeted almost immediately and assured that the recall issue would be resolved quickly. I was there less than an hour and the people who I dealt with were friendly and helpful.

Attentive staff

Everyone was very polite and attentive. Paul, the salesman, worked as fast as he could to get all the paperwork processed.

Great Saleman, beautiful & clean facility!

Our salesman Paul Prenatt was AMAZING, upfront and honest!We were coming from Ashland Ohio so we wanted to make sure the truck was as clean as the pictures. We were VERY impressed with the whole dealership when we arrived!!

Brought my Ford in for a repair, fantastic!

Very helpful, quick service. In and out, and even enjoyed some pastry and coffee while I waited. Also, this dealership has a car wash that doesn't damage my wheels because of the low profile wheels.

Great Service.

I had no waiting. I scheduled for 11am, and 11am it was. Left the car there, and they immediately drove me back to work and picked me up again. Everyone is very receptive.

Service/Shop professional and clean

I was in and out within forty minutes.... oil change tire rotation car wash... walk across the street for lunch. My car was done :-)

Dealership was a step above

No-pressure sales, good prices, knowledgeable and professional sales staff, good selection of vehicles. Just be sure to educate yourself on lease agreements if you are unfamiliar with the process and ask questions. I was too anxious to drive my new car home!

Great Experience

I was treated very well by my sales associate, Barb Banda. Everyone made efforts to find the right car for me and help me use any available incentive.

Great Service

On top of their customer service ! Very attentive to my concerns and opinions ! Thanks keep up the awesome service .

Good service, friendly knowledgeable techs

Treated fairly and with respect. I trusted the technician who diagnosed the problem with my car. Very personable and polite

Great service!!!!

Nick Nunnari was very helpful & understanding about my car situation. He made sure that I was taken care of & my car got the necessary service it needed. Thank you to Nick & your great service department!

Great customer

Nick Nunnari was extremely helpful and I appreciate him taking the time to help me out on a busy Saturday morning.

Great Experience

Low pressure sales approach allowed us to feel very comfortable throughout the entire process. Our salesman seemed genuinely interested in making sure we left with the right vehicle to fit our needs and budget.

Very personable, great service!!

Salesman, Aris Almaliotis, was honest about the vehicle and even personally delivered it to Tiffin, OH. Very personable salesman. Great experience!!

Recall, no problem!

Friendly, helpful, and quick! We dropped our MZ off at 10am, left with a loaner, and returned around 1pm to pick up our car.

fantastic customer service

Entire staff very friendly and made the process simple and quick. Getting the car I truly wanted made it all that much more worthwhile.

Great service, clean facilities

The Nick's thoroughness with details. They have consistently provided quality repair service for all of our vehicles at a reasonable price.

Great service

I brought my car in and the part that was needed had to be ordered. Jake had given me a loaner car right away. I was very satisfied.

Service excellence

Work was done in a timely manner, all the people who I was involved with were extremely polite, friendly and helpful. As always!!

Nick Mayer Lincoln Service

Intake woman was very helpful and courteous and explained work to be done. Lovely person. Repair work on car was completed on time, as promised.

Friendly Service Department

As I waited for my first contact with a Service manager for my scheduled appointment, everyone who passed my way said hello and told me someone would be with me soon.

Service

Came in for routine oil change and tire rotation. Indicated that steering felt a little loose and the clunking noise going over bumps. They found a bad stabilizer and had to order the part for service the next week. Little disappointed that I had to return for another maintenance appointment.

first rate facility, caring staff

very efficient and complete, left us with nothing to worry about on our trip, comfortable waiting room, deli across the street

Excellent customer service!

Friendly, helpful and knowledgeable staff. We really appreciate how quickly our car was fixed and how there was a rental available. You guys take wonderful care of your customers.

Great customer service at Nick Mayer

Nick Mayer Service department did another good job. Dana was great...she took excellent care of me. It was a great overall experience!

EXCELLENT SERVICE

Salesman was polite and explained everything like he would have hAD i BEEN A MAN. Seated me in the reception room, offered coffee and sweets. Car was done in a very short time and was all cleaned up. EXCELLENT SERVICE

Service par Excellence

Just 2 days before holiday weekend I was able to get an appt for oil change + works. I arrived as schedule and had a short wait. The dealership was very busy but Dana was very efficient, pleasant and courteous. A mechanic came into her office and asked her how he could help her, which I thought was awesome. Another mechanic came out to explain to me about windshield wipers I ordered and asked for my approval. Best service I have ever received on my car. And my car is a 2003. Thank you!!

Great Customer Service

Everyone was helpful, friendly, and kind! Excellent customer service is important to me and they well exceeded my expectations. Very pleased.

Great Service!

They are always fast and efficient. It is never a problem. You are always the top priority. They always fit me in. I have never had a problem.

Great service, honest and clean facility

Friendly and honest! ! The staff is very helpful and service is as quick as possible. The facility is clean and every one that works within is kind.

Oil change service

I was able to talk to my salesman Pat Rogers. He told me and showed me the Lincoln LTD that I wanted. So I told him if it's still there in June it's mines.

Great Experence

From the first time we walked in everyone was friendly and helpful. Even when we were late the day we picked up the car the finance person and our sales person Barb had no problem staying late for us.

So glad I chose Nick Mayer dealership

Scott was friendly and attentive. As was the manager and finance director. In all, it was a very pleasant experience.

Thank you.

The fast and friendly service. The hot chocolate and sweet rolls were delicious. Thank you! Keep up the good work!

Great service

Friendly service by the lady working there, I like what she said once I got there took the key and said go relax will take it from here and let you know when it is ready.

Timely professional service

Friendly and timely service.. Up front about costs... Even if only one person said good morning I would feel welcome and on my visits several employees greet me. I like the new waiting area. The best thing is pride of ownership

Great sevice

Polite service representatives. They try to help make your time as comfortable as possible and if it takes longer than usual they always let you know their progress

Excellent customer service

From the moment I came in to test drive the car all the way to purchase the customer experience was superior.

Creat service

Efficient stuff ,comftable waiting room they go out fo their way to provide you with excellent service fast .the waiting room is comftable and very clean

Very clean and amazing people.

Aris my salesman was helpful and cool really good person knew his stuff appreciate all the information. The entire staff down to finance was awesome.

Great service with prompt service time

Dana is great! Friendly, professional, great Customer Service and always a nice touch on service delivery surprises - like having my floor mats cleaned - what a nice surprise!

great car buying experience

Our sales associate was very thorough and patient. Worked hard to make sure we found the car we wanted. It was a nice car buying experience.

A Great Place to purchase a vehicle

It was very Personable. I felt like I was just hanging out with a group of friends and in the spirit, decided to purchase a car.

Great service, VERY CLEAN FACILITY!!

the service there is SUPER. After they were done with the service on my car, they washed it for me, which I thought was super. I know that all places do that, but, I still feel that is great service that they still do it after the service was done on the car.

Great staff, clean facility

Your staff is so wonderful! They always make me feel so comfortable when I am there. They don't just put me in a room and forget about me. They always come in and let me know how much longer it will be and if I need anything. And if it is going to take longer to fix, they always offer me a loaner. So I am not stranded all day .

Grate service

Fast and every one was so nice this being my 2nd visit and the vehicle was washed at the end which I thought was a nice touch.

Good customer service

Having a rental car while my car was under service was very important to us. Also having my car picked up and dropped off also helped

FABULOUS CUSTOMER SERVICE

I HAVE LEASED THROUGH THEM FOR ALMOST 10 YEARS....THEY HAVE ALWAYS GONE THE EXTRA MILE WITH SERVICE AND ALL OF MY LEASES

pleasant environment

Friendliness of the service staff. Informative but not pushy when suggesting services. Courteous and respectful of your circumstances or situation.

Excited for my new car

I had a good experience purchasing my car. Aris made the process smooth and easy. Went above and beyond to ensure I was satisfied.

Effecient Service

Effecient and they know their customers warranties, coverages to the point that they don't have to be told what can and can't be done. It makes it painless to have your car serviced.

Finding the best deal!

Paul went above and beyond what I would expect from a sales rept to find me the best deal possible for the third straight time.

Great Service

Your Service Rep. Dana Ortolani is just great She handles my problem with complete satisfaction. When I need service or have a problem she handles everything.Nick Mayer is very lucky to have her. Looking forward to Leasing another car in April thank you

100,000 mile service

Excellent hospitality. Plus Bob reviewed the history of our Navigator's maintenance with my wife and I. Appreciated and approved his recommendations.

state of the art, plush

Treated with respect and care for my well being. The person greeted me with good manners and a smile, the facility is clean and with the latest in coffee, tv, computers and the services are excellent. I could not wait to share the experience with my husband!!!

Mrs. P

Dana was extremely friendly and knowledgeable about my service and vehicle. The communication between service and customer is excellent. The waiting room is truly nice, accommodating, and comfortable.

Want great service...visit Nick Mayer

Called last minute for oil change, they got me in - always very friendly and willing to help. also, love the coffee!

Nice sales person

The sales person Pat was very friendly and nice since day 1. And did excellent explaining all the features the MKC has.

Great service, great techs, just great overall

I arrived at your shop and I told the service writer what was wrong with my car. He took excellent care of me; he listened to what I had to say about the issue, and gave me a couple courses of actions we could take. A full diagnostic was run on the car, and about 45 minutes later I knew what was wrong. The problem was explained to me in great detail, and after I gave permission, my car was finished later that day. The price for the service was fair compared to other Ford/Lincoln/Mercury dealers I've gone to in past years.

2015 Lincoln MKC

Third car leased with the same dealer and the same leasing . Easy to work with and deal with. Sales manager very helpful and cordial too.

Excellent customer service!

Dana kept me posted every step of the way and a very nice loaner car was offered during the repair.

Required, periodic service

Prompt attention and service while I waited. Car was returned washed! Knowledgeable service representative. Work was thoroughly explained and all of my questions were completely and adequately answered.

great service and accommodating staff.

Service department was very accommodating. Easily fix the car in a short time. Very nice waiting area. Hope same experience in my next visit.

Great service

Our salesman was great. He took the time to go over everything with me and my wife about the car.

Great service

Staff was friendly and accommodating. Great lounge to wait in with refreshments. Everything was done quickly. I highly recommend Nick Mayer Lincoln's service department!

Excelled in saving money & providing comfy setting

Checked my brakes for wear, investigated issue with Tire Pressure Monitor System (TPMS) sensor, gave me a discount on my oil change without a coupon, rotated and inflated my tires to the recommended level, and even washed my vehicle free of charge! The new waiting room is really nice-looking and comfortable, though I did not have a chance to try the free Wi-Fi this time. It's very nice of you to have complimentary food and beverages, though I did not sample any this time.

Oil change and tire rotation

Bob, my service advisor was very nice, quick and friendly. He called when my car was ready and mentioned a few items that may need attention but did not seem pushy to me.

Nick Mayer Service

Wonderful experience. Wouldn't go anywhere else.Service was fully explained. People prompt and courteous.

nICEST DEALERSHIP IN AREA

Our salesman was very helpful and knowledgable. We are repeat clients, so we knew what to expect. The new show roomis terrific.

Great Service and knowledgeable staff.

The service people were honest, explored options, and explained things in a way I could understand without making me feel ignorant. Really developed a trust I was leaving my car in good hands.

Excellent service and repairs.

Bob in Service was absolutely great in helping me and my husband. He was very truthful. We paid $800 for repairs for my Mariner.I had another estimate of $1,400 and it included repairs that didn't need to be fixed.

Great staff!

All of you do your best to complete the work and get me back on the road, also , everyone is polite and professional.

Oil Change & check off Vehicle

Dana was excellent and very nice. Had everything done and check out on my vehicle, then called when ready to pick up.

Great service in a great environment

Love the new waiting room!Dana was wonderful! Both friendly and helpful and honest-helping me to get the best deal for the services needed.

service oil change tire rotation ect.

schedled service serviced slow rim leak told us about recall comming up on our checked it out and found out we were ok on our car

Efficient

Easy in and out. Gave me a vehicle to get to work. Understand my schedule, as I work in a hospital enviroment and do not always leave when scheduled too.

Great Service Certified Lincoln

Everyone was friendly and prompt. I was treated with respect and all my concerns were promptly addressed my Salesman was outstanding! I feel I received a fair deal. Very friendly reception upon entry. Overall an excellent experience! Love my car!

Best customer friendly dealership

Friendly staff! Nick from service when above and beyond to help me with my new vehicle issue! Best experience I have ever had at a dealership!

nick mayer service

You guys rock. The experience is always awesome. I chose nick mayer before my ford dealership only 2 miles from my house. Keep up the great work and a big kudos to Bob Fox for displaying great customer service.

Service Excellence

in my opinion Service Representative Dana Lakins has certainly and consistently made the difference during every service visit to Nick Mayer Lincoln .... her attentiveness, pursuit of service excellence as well as taking the time necessary to answer quetions has made all the difference ....

Pleasant service experience

Staff treated me like I was important and my business was appreciated. Waiting area was impressive.

Excellent service...Friendly personnel

Our service person was Dana..She was ever so nice and helpful.. Explained everything and asked if we had any questions.....Excellent!

Another great service experience.

Made appt. and was taken at that time, no waiting; total time for the work involved was very reasonable. Comfortable waiting room.

Great great service with great prices....

I loved the fact that they were able to provide me with a loaner car while my car was in their shop. Great customer service. They work ed very fast and efficient so far on my car. I greatly appreciate that they beat their competitors price on the cost to fix my car, they saved me over one hundred dollars. I would definitely refer others to them. And I will from now forward only take my car to Nick Mayer Lincoln for all my car services. Thank you so so much...

Great Service

I have been leasing cars from John and Scott for years now, and it is always a pleasure working with them.

Great service!

We appreciated the fantastic customer service provided by Val. He made us very comfortable while we were at the dealership.

Great serviced

It was great experience. My car was ready when they promised. I got all answer, she was nice to me.

LINCOLN MKX

I am a firm believer if employees like where they work, they SMILE a lot. When I entered the Lincoln dealership I was instantly introduced to "GUS" (and someone pls tell me how do you not like a guy named GUS? :O) I was asked what I was looking for and I was direct that I was just shopping around until I shared what I was looking for. I was handed keys to a MKX and asked to drive it. The old Mikey trick... TRY IT YOU'LL LIKE IT! Well, I must admit it, it worked! I love the MKX. I instantly started focusing on exterior & interior colors. Gus found exactly what I was looking for w/ all the bells & whistles just before I elected to purchase another Mercedes. THANK YOU GUS ~ I really am happy w/ my decision to buy AMERICAN! oxoxo :O) JOSH was assigned as my salesperson. He was fabulous! He handled me showing up whenever it was convenient for me. I was direct & told him I did not like high pressure sale tactics so please dont try it w/ me & he didnt (Thank you JOSH oxoxox) He let me brows as I wanted & when I wanted to. He let me test drive, measure cargo space, etc.. until I figured out what SUV would work best for me. He really was patient until I made a decision. When the vehicle was purchased, He went over every detail about the car with me which was an added nice touch! Our transaction a great experience where we would highly recommend Nick Mayer Lincoln located in Westlake at Center Ridge & Walter Road.

Great service and Dana was so helpful

We were able to get the headlight changed right away. My wife works nights and I really was thankful it was done before she had to drive another night without the drivers headlight working.

Great customer service, best waiting area!

Even though it was very busy when I arrived, I received personal attention and my service was done on time as promised.

Great Service

Very friendly staff. A mistake was made during the pricing process, and staff did everything to help make it right.

Comfortable waiting room, quick service.

Comfortable waiting room, quick service. Plus the car was washed and brought out front.

Great staff

Everyone was very friendly without being pushy or too aggressive. I was there to see a specific salesperson who was busy at the time so another young man started taking care of me so there wasn't much down time.Nice touch that nick mayer called and thanked me for the visit...Jordan and Chad ROCK!

Great service

every thing was explained and completed as stated. I was also made aware of a chip and crack in the windshield which I had not noticed. Due to that I made arrangements with my insurance company for repairs.

Mary Lou McMahon

The people that I speak with are always friendly and ready to help. It is a pleasure doing business with you.

Outstanding service!

Delivered loaner and picked up my vehicle. Provided unsolicited status updates. Apologized for inadvertently breaking a lens (on national backorder) on an ambient light behind the instrument cluster, during a repair that involved removing the entire dashboard. I never would have noticed but the lens has been ordered and the dealership will pick my vehicle up again to perform the lens repair. Their due diligence exceeded my expectations. The dealership didn't just clean my car. They detailed it. Truly impressive! I locked my keys in the loaner, which actually belonged to the owner, Mr. Mayer. I called the dealership and they immediately provided the entry code.

Excellent Service

The repairs to my automobile were explained; a rental car was arranged; I was assured that working through the insurance company process would be smooth; an estimated date of completion was set...and met! Very professional.

Less Than Honest

I bought a used 2013 Ford Focus from Nick Mayer in February of 2014. Two days later there was a severe snowstorm and I could not even get out of my condo parking lot because the car had no traction. I had the car towed back to Nick Mayer. The sales manager, Gus, and salesman, Scott, played dumb to what the problem was. I later discovered on my own the car had summer only tires on it. I also discovered all the used cars had window stickers listing the features and equipment, but the car I bought had the sticker taken off, folded up, and tucked away in the glove compartment; I found it there several days later. Gus and Scott continued to play dumb acting as if they had no idea the car had summer only tires. Can you believe it? They had the car for three months -- in the winter in Ohio -- and nobody realized it had summer only tires? Talk about insulting my intelligence. The worst part is, if I had been able to get out of my parking lot the morning of the storm, I would have probably ended up in a ditch, or worse, in a bad accident. This dealership, rather than let me know the car had summer tires, literally put me in harms way -- just to unload a car in February, with summer only tires, and not tell me. The dealership reluctantly agreed to split the cost of new all-weather tires with me. I ended up paying more than I bargained for, lost time from work, and put up with much worry and aggravation before this transaction was done. I am writing this review 5 months after buying a car from Nick Mayer because I am still very bothered by the fact this dealership was more concerned with selling a car than my safety. Yet they show FIVE STARS on their site and list recommended reviews. I bet this review does not make their recommended list. I like the car and would have still bought it had they been honest up front about the tires and not let me walk out the door with my safety in jeopardy. Please keep your eyes wide open when dealing with Gus, Scott, and this dealership. Frances Lynn, Lorain, Ohio

Excellent service experience

Nick Nunnari went over and above to explain everything in detail, and to be thorough in providing the best service experience possible for me. Also Kevin, courtesy car driver was personable and professional.

Great service, clean comfortable facility

Everyone there is very friendly, courteous and make an effort to see that we are comfortable while waiting for our car.

great service all personal were top notch.

Great service prompt courteous. Couldn't of been more pleased with the way they took care my car the hospitality was so nice refreshments just an outstanding experience.

Great service

I experienced a leak in my tire from picking up metal on the freeway. I called Nick Mayer's service department to see if I could bring it right in before it went flat and did so. Dana did an outstanding job of taking me right away, informing me of what had happened to the tire and what needed to be done. It is a relief to know that this dealership has the customer's best interest in mind and provides a "family" feel when you drive in to the service department.

Very plesant experence.....

No pressure, they listened to what we were saying and conducted a very professional presentation of the options (buy or lease) as well as the vehicle options. Everyone involved knew what they were talking about and were very understanding as to our needs and wants.

great service

Service appointment was quick, and of course car was washed before I left -- that's always appreciated. The Rep was friendly and explained everything. I need new tires (which I suspected) and Rep took time to talk to me about two different tires I can purchase. She was informative and knowledgeable.

Great Service

The staff was wonderful, especially my salesman, Joshua Beach...he went above and beyond what I expected.

Good customer service

graciously greeted; service was immediate; female representative came to the waiting area, told me what was done and what to watch for.

Great Sales Staff

All the employees at Nick Mayer throughout the whole operation are courteous, well mannered and very knowledgeable about the product. They take the time necessary to meet all the customers needs and answer all the questions.

Great service great emplyees

I believe all the employees are doing ther best to treat you with the up most respect and doing the best job they can

great service advisor

Dana Lakins is a fantastic service advisor!!! I have never felt good about any service visit up until now. She is very knowledgeable and customer-friendly. She is an asset to your organization!

Great Service, very clean service area

Everyone is so friendly and the waiting area is very well amended with just the right essentials to make your wait enjoyable. Fast and courteous service as well.

Great Service employees

Everyone is very helpful and friendly. I told them I needed to get out as quickly as possible to go to work and they made that happen. I have a Fusion, but I prefer coming to your dealership for service.

Great experience ... Professional, courteous staff

Received a quick response to my inquiring mind on the add viewed on tv.All questions were answered when meeting with Scott. I knew what I expected for the purchase and and all expectations were met.Very courteous staff at dealership.

Great experience.

Cleanliness of the showroom and the knowledgable staff. My salesman, Paul was very patient and knew how to demonstrate every feature on every car I rest drove. He even gave me a class on how to work the car that I choose. Fantastic experience.

Exceptional service

I didn't feel rushed like at the other dealerships, I was able to make my own decisions about the car I wanted, the color that I chose was unavailable and the staff worked together to get it for me. Thanks to the staff at Nicck Mayer, Westlake!!!!!!!!

Oil change at Nick Maryer

it was very pleasant, it was my first time taking the car in for an oil change as part of the standard services, it was completed ahead of estimated time.

Awesome Customer Service

Gettng my car serviced was a great experience, no hassles and extremely good customer service. I will definitely take my car back there when the need arises next time.

fantastic services... and the espresso is not bad

They had a loaner avail immediately to get me to my haircut and back when my oil was being changed!

Scott is a great salesman

This was my first time buying with Nick Mayer Lincoln and I was completely satisfied with buying my new Lincoln MKZ everyone was very helpfull with the sale of my new car especally scott he did everything he could to satisfy me and buying my car. I will surely come back to buy another car with Nick Mayer Lincoln. I rate the salesmenship here a 10 out of 10

Great service, amazing employees

Helpful Service Representatives and the best Technician in the shop! Technician is beyond nice and personable and made me feel comfortable with the work he performed!

Great Friendly Service

Paul and Gus were exceptionally helpful! They made buying my car less stressful. Also they really seemed to care about me and not just making a sale! Thank you!

Great Service

Deanna was awesome! She greeted me as soon as I arrived and got my vehicle on the rack shortly thereafter. The tech, Brandon, was helpful and resourceful. Staff was friendly and approachable. My experience was very positive. Thank you!

Could not be happier with the service

The service was exceptional. I dropped my car off before work and I was driven to work and the MKX was dropped off. It could not have been easier. Thank you.

Nick Mayer Lincoln Mercury Dealership

My salesman, Paul, very professional, accommodating and most helpful. I leased a new Lincoln and drove it home the same day!! Wonderful experience!!

Terrible service. uninformed employees 3 hour wait

Recently I located a used car via the internet at Nick Mayer Lincoln and brought my brother & sister-in-law to view it after 90 miles on Thursday last week. They called the garage on Saturday May 24th telling them they would buy the car, discussed final amount due and we would come back to trade his car in and give them a cashiers check for the balance . Upon our arrival at 2:45, brother-in-law gave cashiers check to salesman who took sales contract and cashiers check to financial manager? After an hour or more they informed us they were having problems with a customer from West Va. on a trade. I asked salesman if they could be changing license plate from old car to new purchase. He informed me he wasn't allowed to change them until deal was final ! Their public relations man Robert Rodriguez told us we could not transfer plates from a car to an SUV! I told him I drive an SUV and have transferred plates before but he insisted we couldn't. Told him to change plates anyway. Then after waiting 3 hours yes 5;45 to do the paperwork, Finance manager Jack said my brother-in-law would need to take "newly purchased vehicle" for an E Check! We told him that an E Check was not required in our county but he insisted. In over 50 years of dealing on cars , I have never seen 3 more uninformed employees, delayed for 3 hours to close deal when they knew we were coming. I would have walked and let them keep their car. Worst buying experience in 50 years.

Great service friendly employees

12 noon appt for an oil change. Dana in the Service Dept. ws friendly and very helpful in regards to my issue with my front rotors. she said less than an hour and it was.

Excellent technical knowledge and support

I would like to single out one of your technicians who went above and beyond what was necessary to help me during my service visit there. "Clay" was extremely helpful and provided excellent technical service to me. I would recommend him to anyone and intend to ask for him by name for future visits.

Great Service

Having managed in hotels for over 20 years, quality guest service is what distinguishes a well run property from others. Your managerial staff were all attending to the three cars before me and one of the mechanics noticed that I was the only one not being welcomed and came over to start conversation. Well run department.

Outstanding Buying Experience

The entire process was easy because of the warm and friendly staff. Our sales representative, Scott, did an outstanding job of providing the answers and guidance through the process.

Great sales staff; easy to work with

Our sales guy Paul was great. He gave us info we needed and wasn't pushy. In fact everyone at the dealership we met from Paul to Jim to Gus were terrific to work with.

Great Service

The service managers are super to work with. I've beengoing to you for service for many years. I'm pleased withthe way my vehicles perform. My husband John said heliked the remodeled waiting room. Impressive.

Satisfied Customer

I was able to come in within an hour of calling, even though I had no prior appointment. I needed service immediately. Very friendly, professional staff; made me feel welcome. Cost of service is very reasonable. Already recommended this dealership to a friend.

na

Our car sales person Val was very professional and took us through a smooth process. Everyone we met including Gust and Veronica were awesome.

Great Speedy Service!

I made an appointment for service and let them know I needed to be out at a certain time. Even though I was late arriving they still made sure I was out when I needed to be!

Always so helpful

Came to my house to pick up my tires (have a mustang and they don't fit in the trunk) Very helpful

A wonderful experience

I bought a used car from Nick Mayer and you would think I bought a top of the line Lincoln! I have never encountered such courtesy and caring from a dealership. Everyone I spoke with was polite and helpful. Takes the car buying experience out of the "nightmare" range!

QuickLane service

the service is always spectacular. i have a 2014 Ford Fusion and most people would take it to their Ford dealer; not me I love the red carpet treatment i receive at Nick Mayer! it speaks volume when i live in Sheffield and can drive to Mike Bass only 5 minutes away but I would rather go to Nick Mayer!! Keep up the great work and love the renovation!! My only concern is that if there is no one working in QuickLane to have a sign posted at the desk because another customer and I waited 15 minutes for service.

Great service

Dana Lakins in Service was very prompt and handled my service issue flawlessly. She is a positive addition to your service team.

Purchasing vehicle

This is not my first purchase at Nick Mayer. I come back because they listen to me and are able to find the exact vehicle I want. As usual, they treated me swell and Scott made sure I was well satisfied.

Excellent service

Professional, courteous, made me feel like I was the most important customer there, and it was very busy. The waiting area is excellent, I was able to get work done in comfort wile I waited.

Great Service

The gentleman from the body shop was pleasant and efficient. I got my estimate in a timely manner and the appointment was made to replace the front bumper cover.

Professionalism of customer relations.

The friendlyness & professionalism of customer service and the mechanic who noticed a tire and rim problem as I was leaving the dealership.

Tire repair for 2011 MKZ

My problem was handled very quickly by the service department. The service department always is very polite and courteous to me when I have problem.

Great service

Appointment started at scheduled time and work was finished at approximately the stated time. My service representative keot me informed about the progress if the work.

Terrific Service

Kelley was a tremendous help from taking my phone call to seeing me through the process the entire way including getting my car in for service very quickly.

Great Service

Satisfied all my requests in a timely manner. Appreciate meeting competitors tire price so that I could get all items taken care of at onetime at one place.

great service

excellent staff that addressed my concern. completed service I requested. and corrected two items I was not aware of and kept me informed of progress after I advised them to do the corrections.

Best experience in buying a car!!! Awesome!

Matt Greenberger was great! Very helpful and informative without being too pushy. Was nice to also meet John Davian which was very accomodating!! Thanks for finding my vehicle!! Jack Laraway in finance was thorough and appreciated his help in making signing paperwork so easy!

Great Service, clean facility

i was in for service on Saturday, and everyone was very friendly and i was very satisfied with the service, and i was asked multiple times if there was anything else i needed or wanted. the best part was the waiting area offered POP, not everyone drinks coffee, and coffee is usually all that is offered. great job!!

Nick Mayer Service Team

Another great service experience at Nick Mayer! The service team is absolutely wonderful. I am greeted by name and always feel welcome. Additionally, when I picked up my 2011 MKZ from my routine scheduled appt., my daughter drove me to the dealership to pick up my car. I asked if they could wash her car for me. She is home from college for spring break. They gladly washed her car and greeted her warmly. She even said to her dad how nice they were to us when we got home. Thank you service team. Excellent!

Service with a smile