New Country BMW

Good professional experience

I never look forward to go through the process of buying a car but this time it was pleasant and painless. Very happy with my purchase. I dealt with Omar Kamal throughout the process who had a great wealth of knowledge of the product and belief in it, and made the whole experience professional, pleasant, and easy, with a good sense of humor. Thank you !

Great experience at BMW

The experience at New Country was AMAZING. They treated me as if I was family and worked hard to make sure that I was happy with the entire experience. Every request/question I had was answered in a timely fashion. My sales rep Jean-Eddy Mores was amazing. He offered me multiple ways to contact him so that throughout the car buying process any questions I had, he answered me promptly. I will definitely be a repeat customer here thanks to Jean-Eddy.

Remarkable Dealership!

Honestly I had a great experience with New Country BMW sales. I did my homework and frankly wasted some time shopping around. Everyone at the dealership, including Seth, Jeremy, Lou, and Bob went out of the way to really make me feel at home at New Country. They were patient, got to know me as a person and made it so much more than merely a car purchase. They followed up both before and after the purchase to help answer questions and make the process as transparent as possible. I cannot say enough good things about the dealership, the management and all other individuals that I have come into contact with in the last couple months. Seriously, you can shop around but at the end of the day, this is the dealership where you want to do business!!

Premiere Dealership!

Honestly I had a great experience with New Country BMW sales. I did my homework and frankly wasted some time shopping around. Everyone at the dealership, including Seth, Jeremy, Lou, and Bob went out of the way to really make me feel at home at New Country. They were patient, got to know me as a person and made it so much more than merely a car purchase. They followed up both before and after the purchase to help answer questions and make the process as transparent as possible. I cannot say enough good things about the dealership, the management and all other individuals that I have come into contact with in the last couple months. Seriously, you can shop around but at the end of the day, this is the dealership where you want to do business!!

Excellent customer Service

We were looking to replace our car with an X3 and couldn't of been more pleased working with Omar he was very helpful. Will definitely recommend him to friends and family in the future

I love my new car!

I was not sure if I was going to purchase a BMW when I got to New Country because I am very picky and indecisive. I was checking out a lot of different places and wanted to make the best financial decision. After Omar help me (ask for him), I was convinced that the BMW was the only way to go. I did not want any other car. In fact, I went on a test drive on the highway, and I fell in love with the car. Omar was extremely knowledgeable about BMWs, especially because he has one himself. He was nice and extremely helpful. When you go, ask for him and you will NOT go wrong! Thank you New Country for your help. I love my car!

New sales

Michaels was agrear salesman.i liked my experence with him......................................

Great Service!

The service was superb at new country bmw. Omar Kamal is very knowledgeable and helpful. Go see Omar!

Experienced, excellent service delivered

We bought our new car from Eddie Camejo at BMW. Eddie is an articulate and well organized sales/leasing consultant, made us feel satisfied, continuously met our expectations, and we never felt pressured. Eddie was courteous, delivered on promises, solved our concerns with speed and accuracy, kept us informed on status of sale. He was very knowledgeable, he explained everything from the procedure to purchase to the details of all of the accessories on our new vehicle, which we are still learning how to operate. He is indeed an asset to the BMW dealership and we will recommend him to all our friends.

If your looking for a new car ask for Omar Kamel

I purchased my new car from Omar Kamel at BMW. He was very helpful and sensitive to my search for the perfect vehicle. Once we found the perfect car, Omar explained everything from the purchase procedure to the details of all the accessories on my new vehicle. I never felt pressured to purchase from Omar/BMW. He is a great asset to the dealership and I will recommend him to all my friends and family.

Top notch experience

Eddie Camejo provided an excellent experience in car buying. This is important to my wife and I . Eddie answered all our questions clearly and satisfactorily. His professional, yet friendly approach was appreciated.

Good salesman

Liked Eddie. Did a good job. Appreciated that I had bought a car there before and had it serviced at New Country

Omar Kamal & New Country BMW - the team you want!

Omar Kamal makes buying a car FUN! He is such a joy to work with and does everything he can to find out, figure out, and help you get the car (and features) you want. Omar spends as much time listening as he does talking -- a rarity is car sales! Assuming you are already sold on buying a BMW, Omar will see to it you get the one you are looking for. We have bought cars from new Country MINI and New Country BMW. This is the place, and the salesman, for you!

Ask for Seth Falco!!!

Seth Falco is a true professional. This was my third time buying a car and who else to go to but him. I bought my previous two BMW from him but wanted to lease my new 2015 320i. I was skeptical at first because I never leased a car but Seth knew all the answers to my questions. He made me feel right at home like I was part of his family and the New Country family. I truly love this car and couldn't ask for anything else. Whenever I have a question Seth responds to me in a timely manner which makes me feel comfortable about asking him about anything even if it something so small. I look forward to working with him in the future when my lease is up to get into a new BMW. Ask yourself next time you enter into New Country who would you want to work with...SETH FALCO!!!

A+ for Seth Falco and New Country BMW

All I can say is when you are in the market for a new car, remember two words SETH FALCO! What a down-to-earth, knowledgeable and genuine individual. I guarantee you will leave Seth feeling like you were well cared for. At no point during the sale did I ever find Seth pushy or anything other than helpful, patient, and most definitely willing to go the extra mile. Thank you Seth for getting me into my second Dream Machine, this time known as Hot Mama! You are amazing at what you do and a pleasure to work with!

Great service, exceptional value

Our recent purchase with Salesman John Cone was an excellent experience. I would highly recommend John & New Country BMW.

Seth Falco made car buying experience fun and easy

My wife and I recently purchased a used 2013 x5 50i from New Country BMW. This was our first BMW purchase and won't be our last. Seth made the car buying experience fun and easy. His personality and style is like none we've experienced before. He's fun and honest. We were in the market for a used SUV and he was able to find one that met all our (well specifically my wife's) "must haves". Although this was our first experience, we felt like we were part of the BMW family. Everyone we met at the dealership made us feel right at home. They were good with our kids too (even scored them some BMW swag). Seth went above and beyond to help my wife learn all the controls. He even stopped by our house on his way home from work to help her with some features that she forgot how to use! I know who and where I'll be going when it's my turn for a new car!

Dealership sales and service

Loved new country especially the salesman Seth Falco. Always experienced professionalism and great personal service.

Great Experience - Ask for Seth Falco

I recently just purchased my 4th BMW with New Country of Hartford, Ct and through my sales rep Seth Falco. It was once again a great experience and the process and experience exceeded my expectations. New Country continues to offer the best selection and Seth offers the best experience and customer service in the luxury car market. Seth's a sincere salesperson who is honest, engaging, thoughtful and well versed in all BMW has to offer. Seth places his customer relationships ahead of a sale and this is why I only work with Seth and New Country BMW. I have recomended several friends to Seth and he has exceeded their expectations every time as well, all of them have said Seth is the best salesperson they have ever worked with. Kim the finance manager is also exceptional and such a pleasure to work with. She is engaging knowledgable and is always willing to help out and answer any questions.. (no matter how many I have :) ) New Country, Seth and Kim have worked hard to earn my business and through these great experiences I will continue to be loyal to BMW and Seth.

Excellant experience

Seth Falco is awesome. This is our 3rd vehicle we have purchased from Seth at New Country. He makes the buying experience smooth and easy. We travel a little bit when we have a dealership more local just to deal directly with him. He found us exactly what we wanted and has always been honest and upfront with everything. We trust him completely. I recommend if purchasing a BMW new or used talk to Seth at New Country. Rebecca

Extraordinary service under pressure

This is to commend Service Advisor Dale Martini and the entire service staff at New Country BMW, all of whom rose to the occasion when this Florida resident - traveling back home after a visit to New Hampshire - pulled in at 7 a.m. on a Monday morning with a thoroughly glitched-up adaptive headlight system on a relatively new 535d. Ms. Martini not only wrote it up quickly and accurately, she also bird-dogged it throughout the morning, making sure that progress was made and that I was kept informed of the situation. Bottom line: By noon that same day, the repair was completed, a routine annual service also was performed and we were on our way back home. Totally first class operation and kudos to all, especially Ms. Martini.

Professional group, ask for Omar Kamal

Smooth transaction, Omar spent nearly an hour explaining the technology in my new 750. Great follow up and good service department as well.

Great sales

Murry was very professional & polite everything was ready at the appt. time. All staff were friendly & accommodating would recommend this dealer to anyone interested in purchasing new bmw

Watch out if you trade your car in with these people!!!

In June 2014, I traded in my 2013 BMW M3 Coupe to this dealer. Before arriving, Seth Falco emailed me the Friday before stating they had a bank approval for 25k. When I dropped off my car the Monday after, they business manager emailed and called me saying they had no such approval, this was after I made a hour drive and dropped off my car. They pulled this stunt because they were interested in taking my trade, Seth was emailed all the specs including VIN number prior. They agreed to buy it anyway, sent me a check for the difference after payoff, ordered the new car in the mean time. I was looking at a M235i Xdrive and had time to improve credit. When I sold it back in March, they took off 1k for minor scratches on rims, a warranty purchased prior should have covered this. I was unaware of it at the time, several warranties were purchased at time of vehicle delivery, I found out after dropping it off days later. They failed to file a claim with warranty company, if they had done so, there would have been no need to take 1k off sale price. Long story short, watch out if you trade your car in with these people!!!. They will lie out right to you to get your trade, especially if making a long trip over. When you threaten to make a negative review like this one, Tim Parker will accuse you of "internet terrorism" like there is such a thing... Their most recent line of BS is even better, they state if a warranty claim was filed that would have lowered the refund amount when canceled... Nice try but, if anything, refund would have been prorated and would not come close to 1k difference, which is what they took off for damage. Jeff Benton was the only person to look at it and not with any body shop, they don't even have one on their premises!! Again, screwed over with trade. Watch out for these people!!! If anyone else has had a problem I'd like to hear from you, koartist77ataol.com.

New Country BMW makes it easy...

I've had a CPO 2010 328i Sport Wagon, since 2011 and have put some miles on it. I was looking for another low mileage CPO vehicle, this time was in the market for a coupe and had recently bought an X3 for my wife from Russ Rubinow. So when he contacted me about the 2012 328i x-Drive M-Sport Coupe with just 12,110 miles on it, I came in for a test ride the next day. Russ is friendly, professional, easy to work with and really does have your best interest in mind. I am VERY happy with the Coupe, it is even more fun to drive than the Sport Wagon, and I thoroughly enjoyed that car for the last four years. But I am also pleased with the entire experience at New Country BMW, and would highly recommend it to anyone interested in a new or used BMW. There is no pressure, including completing the purchase with the finance manager (Kim) who was also easy to work with, and very straightforward with what my options were. Russ, Kim and both Dale and John in their Service Department, all work together to provide an excellent customer experience, New Country BMW is lucky to have you all on the floor... you represent them well.

Great Sales Dept

I leased 2015 BMW X5 and traded Acura MDX in yesterday. The price could have been better (it is always tricky to evaluate/rate overall price with leasing/trade in) and I know it is done by a sales manager. The reason why I am writting this is to highly recommend Murray in sales dept. He is friendly, honest, and ethical. I previously purchased cars from Acura, Infiniti, and Lexus dealers, and Murray was better than any salesman I dealt with.I would highly recommend Murray and this dealership.

Ask for Corey

I highly recommend this dealership, especially Corey. This review is long overdue but he was fantastic to work with. I didn't feel pressured during the whole process and he responded quickly to all my emails and questions. Great personality, this guy!

Lease of 2014 BMW 335xi

Immediately upon my entering of NC BMW, Murray greeted me and I explained to him the exact specifics of the deal I wanted and insisted there be no BS. Like clockwork murray located the vehicle I wanted with more options than I could have imagined and because it was a 2014 leftover he was able to knock 8500 off MSRP bringing a sticker 53000 to 45 and change. Awesome dealer better experience. I would highly recomend NC BMW and Murray to anyone in need of a vehicle.

AMAZING Service!!!!!!!

I have been looking for a BMW for some time and finally decided to visit New Country BMW in Hartford. Murray Mendro, Client Advisor, greeted me as soon as I walked into the dealership. He was extremely knowledgeable and made sure all my questions were answered and options were reviewed before I made my final decision on a beautiful BMW with NO Pressure! When I went to pick up my car Murray made sure to spend an hour with me to go over every item on the car to ensure I felt confident leaving the dealership. I would recommend that if you are looking for a new car go see Murray at New Country BMW Hartford!

overpriced, shoddy work

I've had multiple things done on my Z4, and feel the workmanship was horrible as was their attitude in service. Didn't buy from them so can't rate that , but I will drive to new haven or Watertown before letting them touch my car again.

The experience will make you LOVE....

I was referred to Seth Falco at New Country BMW by a good friend whom I trust. He promised me that Seth and New Country BMW were unlike any other car salesperson/dealership. Of course I was skeptical so when I called Seth to check him out, I started with "I hate buying new cars" and he quickly replied "So do I." Would you ever have expected that reply from a car salesperson? Of course not. I skipped the pleasantries and went right to what I was looking for. Seth didn't skip a beat. After 2 phone calls and 2 texts, he had essentially sold me my new 2015 BMW X1 over the phone. A week later I drove to the dealership, test drove the car he had set aside for me and signed the paperwork. When I picked up the car I brought my 13 year old nephew along for the ride. Even my nephew left there saying "that guy is SO nice and maybe I could sell cars like that." We are still laughing about that a month and a half later. Seth knows what he's doing which is of course important, but he doesn't try to SELL you anything. He helps you find a solution that works for YOU. The dealership is gorgeous. Make sure she see Seth or the Jamaican Sensation who is equally as nice to deal with, professional and not pushy! Seriously, Seth Falco and New Country BMW make you LOVE the new car buying process. I told Seth I'll be back in 2 years for my next BMW.

Great experience with Jackson Felix

I went to New Country BMW on a Friday afternoon in October to see what they had for Certified cars, which was a good 30-minute drive away. I was casually approached by Jackson Felix who had the most low-pressure and professional attitude I have experienced. After informing him of my interests, he showed me a beautiful, low miles, 5 -series that fit my needs and the deal was done a short time later, which also included a trade-in. I would highly recommend New Country BMW and would tell anyone considering a BMW to deal with Jackson Felix. His low-pressure, informative, and welcoming attitude was a nice change from some other places I visited. He even stayed after the dealership closed to give me a very informative tutorial about the car, and made sure that I was comfortable with the whole experience. I would also say that Tim Parker and Dale Martini were very professional, and stand behind their products and dealership. Thank you, John A.

Great used car buying experience

Overall - A very efficient, pleasant and reassuring experience at New Country BMW of Hartford. Ask for Murray! Just recently I have resolved my void for a car in my life. I'v lived in Connecticut my entire life of 28 years and my first car had finally retired. I had been searching for a fairly young and reliable used car for almost 2 months when I came across a used car ad by New Country BMW of Hartford. I was very set on going through a private dealer, paying cash and looking for the right deal. So naturally I assumed pricing would be higher than the average when going through a dealership. I was looking at an Acura TSX, young and in excellent condition. The price was... average? Surprised, I budgeted all my money, put together a large down payment and figured i'd go talk to the sales team. My salesman was Murray and I can't emphasize enough how approachable and nice of a guy he is. Without saying a word I already felt invited to engage with him. If there was anyone in that room I would have wanted as my salesman, it would be Murray. In retrospect to the entire experience, it's the little things like that that made a huge difference in what makes the experience comfortable and over an excellent experience. Beyond that, he was experienced, efficient, and gave me the black and white of pricing and the vehicle I was looking into. The price of the car was already in the average range according to Kelly Blue Book and Murray was able to be even MORE flexible with the price. Just enough to make this a good deal. I was getting a car for what I would get from a private dealer, with the amazing assurance of a very qualified high-end BMW dealership inspection and all the perks of talking directly to the experts about possible extended warranty options. Bob, who helped me with the payment options and final signing was also very experienced and very easy to talk to.

BMW prices very high

The sales department was very nice but their prices were too high so went to another dealership to purchase my 2015 BMW.Did not feel dealership was being transparent in presenting their invoice price.

Check out the new Mini Lot!

I contacted the NEw Country's Mini Dealership because I was shopping around and hadn't decided what type of car I was going to get, but one type of Mini was on my "possibility" list. Chris answered all of my questions, and led me on a test drive. He was super nice, and I got all of the information I wanted with no pressure. The dealership is also really cool. Probably the least intimidating dealership I've ever been in. I would recommend to anyone, and although they didn't have the exact car I was looking for, I will definitely come back to Chris and New Country Mini when they do!

Great Experience

Arrived at dealership at app 4:45 pm, told Russ what I wanted and had a deal done in 40 minutes, which included trade in. Everyone I dealt with was friendly and professional.

Excellent Sales Person and Staff

Sales Associate Corey Francis provided excellent service and did everything he could to make the sale a pleasant experience. Paperwork was handle quickly and professionally. A very personable approach to doing business.

Seth Falco is wonderful to work with

I traveled a great distance to find my x3 and was not disappointed by the excellent customer service provided by Seth Falco and Corey. Both were knowledgeable, friendly and easy to work with.

New X3

I began to come to New Country for service. They are friendly and go the extra mile to help you. It can take a little time to talk with a service advisor though. While my car was in for service the last time, I went to pick up a loaner. They gave me several choices that day, one of which was an X3. After driving a 3 series coupe for the past 5 years it would be different. I got a 2014 X3 that only had about 2,500 miles on it. Very nicely equipped and clean. After driving it a couple of days, I called the sales department. Seth called me back to talk about a trade. He was very knowledgeable and helpful. After a few calls we made a deal on one they had in stock. He handled everything quickly and smoothly! Kim was also helpful with the paperwork.

Leasing a BMW at New Country

We recently leased a car from New Country BMW. We worked with Murray and he was fabulous! He was patient, helpful, flexible with his schedule to accommodate us and when the car came in he spent a great deal of time explaining everything to us. I would highly recommend him and thank him and New Country for making our car experience there a positive one.

Every few years I forget how inept this dealership is,...

Every few years I forget how inept this dealership is, and decide to give them another try. This time went to look for a CPO 3-Series. Prices are thousands higher than dealerships in NJ, and they lie lie lie to you without giving it a second thought. The salesman lied to me about 5 times within the span of a 45 minute visit. He actually tried to sell me a car for MORE than it was listed for online. He told me that the dealer admin fees were regulated by the state (they're not). He told me the financing program ended "today" (it didn't). He lied about options on the car. I'm not going to mention his name. His desk was near the front. I finally found a great car at a top-rated dealership (JMK BMW in NJ) for a great price, and they didn't lie to me even once. Too bad I had to drive 100 miles to find a BMW dealer worthy of my business. I just tried to call the Service department at New Country and the phone just rings and rings and rings.I wonder if they will EVER get their act together. Really sad.

BMW 550 I

I am very happy with my new 2014 550 i sport package BMW. The experience I had with New Country was excellent thanks to Billy Tsikrikis, my advisor. His knowledge of the vehicle and BMW products in general was impecable and refreshing.

Unresponsive

Left a message for them through their ad on Cars.com, with 2-3 very specific questions about a featured car. Instead of answering (or even trying to answer) my questions, I got an email response from Rich telling me "We currently have a nice selection of 2011 535xi's on our lot." Well, Rich, that very nice, but it doesn't help me make a buying decision. Ignoring my questions, however, does help me with my choice on where to buy - elsewhere. I'll not waste any more time with New Country.

My husband and I went to Lexus, Mercedes, Audi, Infinity...

My husband and I went to Lexus, Mercedes, Audi, Infinity and several other dealerships test driving cars to see which car handled the best. I am happy we saved the "Best" for last...the BMW handled and drove like a car and less like an SUV. Has a lot of pep as well. After dealing with so many different dealerships and sales representative, BMW's Steven Rothman was by far the best. He made the experience truly wonderful. He was professional and sincere. We had been turned off by several of the other dealerships just on the way the sales rep acted. I felt like most of them go to a course and follow a script which made us uneasy. Steven also took a great deal of his time going over the SUV with us when we picked it up. He was so good that after several hours of going over the inside of the car (gadgets), our eleven year old who was with us was STILL engaged as much as we were on listening to the many great features of the car. I would highly recommend this dealership and Mr. Rothman as well.

Poor Experience with New Country MINI

New Country Staff are only interested in making a sale. I tried a mini lease with new country mini. And it was not good enough for them to just have a signed lease they want to sell extras and if you let them know you not interested in extras they then become angry and they get rude. They really just want to sell the most they can toeach person so I think they have weak character as other dealearships I have worked with do not behave this way. They never thanked me for selecting them for the lease since I can only guess I did not buy the extras they tried to sell. Then upon returning the car three years later they were rude and wanted me to sit for hours even though they only had a few customers in the building. A fellow named Chris was like busy no time and he displayed rude behavior and I speculate that he thought no sell possibility no service. Chris sits behind shady glass in the bmw building. So I walk back over to the mini show room and then I get put through to "Jeff" as the person to go to. Ok he would not get off his seat and meet a customer and it was awkward as if he not want a customer to talk to him behind the shady glass sitting beside his pal "Chris". In the end I did finally get the mini returned and they nickled and dimed me and never even said thaks for business. Nor did they try to do another deal I.e. never asked how the lease was and if I like to consider another. Really sad characters.

Another Purchase from New Country

This is my third BMW purchased at New Country; salesperson was down to earth and overall just a pleasant experience.

Fantastic Experience. Treated Like A King

I had a fantastic experience with Jeremy Pease in purchasing my new 2014 BMW X5. As a true BMW enthusiast I have driven by and looked at vehicles at your dealership probably 75 times over the past 5 years. I am very selective and was looking for a certain vehicle with certain options and was not going to settle. I had the opportunity to meet Jeremy about 4 years ago on one of my visits. We kept on touch over the years and would speak when he had a vehicle that he thought I would be interested in. He planted the seeds and waited a long time for the harvest. Last week I stopped by the dealership and finally saw the vehicle I was looking for. Jeremy took me for a test ride and explained all of the new features of the 2014 X5. Although a brand new model, he acted as if he knew the ins and outs of this vehicle for years. He was extremely helpful in negotiating the sales price of the vehicle and putting money on my trade in. His service, expertise, knowledge, attention to detail, and passion about BMW was extraordinary and is in keeping with the highest traditions of BMW and I am sure New Country as well. BMW certainly treats you like a king when you buy from them.

first time looking at BMW product, was greeted...

first time looking at BMW product, was greeted immediately and Stephen the sales advisor was great to work with. He spent a very long time with my wife and I helping us decide if the vehicle was the right one for us. There was never any pressure to buy or tricks when talking about price. This is a very professional dealership and I highly recommended them and Stephen in the sales department.

Great service , friendly, not pushy. Clean, neat,

Great experience with leasing my first BMW. Billy my sales rep was a pleasure to work with.

Highly recommended!

I can't say enough positive things about Seth Falco at New Country BMW!! I have purchased several BMW's from him and he is the best. He's professional, knowledgable and works tirelessly to ensure you get what you need. I highly recommend calling Seth if you are in the market for a BMW.

Great experience, knowledgeable sales staff, worked to...

Great experience, knowledgeable sales staff, worked to get the car and options that I wanted. When I picked up the car the where punctual, prepared, very helpful and informative regarding features and functions. I would recommend then to anyone.

The service is terrible, all the service advisor were not...

The service is terrible, all the service advisor were not friendly. Instead of welcoming they ignored me and instead of asking how can I be help they walk away. The told me one thing on the phone when I called before I arrived and when I got there they change everything around. If the owner of manager sees this comment, please trained your employees how to approach a customer, how to provide excellent service . They are unprofessional and they don't know how to provide excellent customer service.

Great place to shop for a new or used car. Staff was very...

Great place to shop for a new or used car. Staff was very welcoming. Everyone I encountered at the dealership was very helpful. I came out with a great deal, different options and the car of my choice. Excellent management. My overall experience was postive. I would not hesitate to recommend this dealership to my family and friends.

Our sales advisor, Murray Mendro, was the reason we went...

Our sales advisor, Murray Mendro, was the reason we went with this dealership and why we chose BMW. It was our good fortune to meet him on our first visit there and we quickly decided we would stick with him after visiting other dealerships and other luxury car brands. He was professional, courteous and knowledgeable and made the entire process very enjoyable. . The best we've ever encountered, with no pressure and a positive experience during each visit. The other people we met at New Country BMW also.treated us very well and the overall attitude at this dealership was very inviting and responsive. .

Poor delivery and customer service

On a recent purchase of a late model used BMW the delivery was a disappointment. The car was delivered in less than what would be considered clean condition. During our delivery the sales representative was taking the time to clean up spill stains inside the car. Something the detail shop should have taken care off. On closer inspection when I arrived home it appears the dealer detail shop gave the vehicle a car wash, vacuum and speed wax neglecting to inspect and clean the interior windows, alloy wheels and seating area. I called and left a message with the sales department about the delivery and the cars condition and never received the courtesy of a return call from the sales manager. If this is their first impression of service I will be servicing with another BMW dealer in the future.

Long Distance Internet Sale

After approx. one moth of searching the internet I found a used Z4 that I was interested in. I made an offer over the internet which was answered by Jeremy. After a couple emails and phone calls we arrived at a price which I agreed to. I told Jeremy I would be out in a couple days to pick up the vehicle and he assured me that he would put a "hold" on it until I arrived. I can't begin to tell you how pleased I was with the sales experience at New Country BMW. Kim who handled all the paper work was fantastic as was Jeremy. Just a great buying experience.

Murray contacted me in March in that he was taking over...

Murray contacted me in March in that he was taking over for my prior salesperson. Is professional, not pushy, and good follow-up. A pleasure to work with. Purchased 2013 X-1 in April for my wife, and followed up with 2014 328 wagon for me in September.

Murray Mendro and New Country BMW were suberb. This was...

Murray Mendro and New Country BMW were suberb. This was my 5th BMW and my first with New Country and New Country and Murray were by far superior to the other dealerships. I will highly recommend and will be a repeat client. Carla Mousch

I have been a New Country customer for many years and...

I have been a New Country customer for many years and continue to get outstanding service both from new car sales (Russ) and Service (John). They are extremely responsive to any inquiry and always go out of their way to make sure my experience is nothing but the best! I highly recommend this dealership

You are only as good as your service....

As long as nothing ever goes wrong with your car - you are great - unfortunately - its a car - and New Country is a POOR dealership. The sales side isn't so bad - but they carry the arrogance of a Ferrari dealership - unfortunately - they are selling Mini Cooper's

Review - New Country BMW Hartford CT

Our overall experience from first visiting the showroom to taking delivery of the car, was excellent, starting with the sales advisor (Murray M.) who was the best we've ever encountered. He is professional, helpful, courteous, respectful and willing to take the time to answer our questions and do extra to inform us. This is our first BMW (535i x-drive) and we'll be back as long as Murray is still there. After considering other comparable brands (Mercedes, Lexus, Audi) we chose BMW, not just for BMW's reputation but mostly because of the pleasant experience dealing with Murray. All of the New Country BMW personnel (Jackson, Kim, ....etc.) we encountered were also very nice and helped to make the experience an enjoyable one, as it should be.

Wonderful experience even though I didn't buy

Seth Falco helped me with a 2007 Mini Cooper S JCW they received by trade in. Seth was by far the best representative I ever worked with at a car dealership. The process was stress free and I never felt pressured at all. Seth was there to meet me after work during the week or 8:30am on a Saturday morning. I asked a lot of questions regarding the vehicle and Seth responded quickly and even brought the GM from the Mini dealership come over and personally answer any questions I had. The vehicle did get purchased while I was still considering if I wanted to purchase or not. This is my fault since I take a lot of time and research before most purchases. If I ever plan on purchasing a Mini or BMW in the future I would definitely work with Seth again!

Poor Customer Service.

I'm actively looking for a 135i coupe, and New Country had a recently traded model with everything I wanted. The internet sales manager is Seth Falco, who was my contact. I saw he had some great reviews on this site, so I reached out to him about the car. I wish I would've gotten the same person all others were so happy with. Seth did not return emails in timely fashion (often three days between, and that was usually after I called to see if he got them), and the dealership didn't hold the car for me while we discussed. I even offered to put a deposit down, which they don't do, and that's fine, but just holding the car while we could work on a deal isn't too much too ask. They sold the car without any response to my inquiries, wanted to go through email rather than talk on the phone, and honestly I was very disappointed with Seth's attitude and sales approach. He continues to tell me he wants to "earn my business" but conducts himself this way? Poor sales approach Seth, very poor. Another BMW dealership will earn my business. If this is what it took to realize I can't trust or depend on the people selling the vehicle, then that's ok, as it's not a deal I want.

Buy from Seth!!!

So I walked into New Country back in January looking to purchase a used 335xi. Today I was lucky enough to drive out of there with a brand new, 2013 335xi that I was able to customize and have built specifically for me. Seth Falco was the man that made this all happen. In our first encounter, it was evident how professional and knowledgeable he was in addition to making sure that I was going to get exactly what I wanted. This should have been difficult since I was looking for a used 2010 and had not narrowed down all of the packages that I desired. After having Seth take his time and go over everything with me, in addition to numerous emails and phone calls, I decided on a brand new BMW. I cannot describe how it felt to drive out of New Country today with something as incredible as what I now can call my own. Seth was there for me step by step, answering every single question I had, at night, on the weekends, and even while he was on vacation. There is no doubt that I will continue with my business at New Country BMW in the future, and Seth Falco is the primary reason for my loyalty. Thank you, thank you, thank you!!! My car is absolutely sick and I couldn't be happier.

Great Dealership- I am long time customer and they always...

Great Dealership- I am long time customer and they always provide a high level of service.Both Tony and Seth are experts concerning BMW'S. You will not be disappointed!!

Nissan

I went to this dealer with intention to buy a selected motor vehicle previously listed on cars .com. when i arrived i liked the car but a saw more inventories that caught my interest. I ended up changing my mind and bought something else. This employees made me feel at home and no pressure applied. Thanks to John Cone for excellent work.

Great Sales experience... not your typical b.s.

Went in to speak with a sales person about a pre-owned vehicle, they were actually quite busy, but connected me with Jeremy. Jeremy listened to what I needed -- and was looking for -- and was very helpful throughout the entire process! Kim in Finance was also thorough and of great value. Thanks!

Overall impressions

Tim and Seth at New Country -top notch! Took a BMWx5 for a test drive with Tim...Came back to the dealership where I saw a black sapphire x5 i series with cinnamon interior..It was the Service Manager's vehicle and low mileage. The rest, as they say, is history

Great Customer Service

Best car buying experience ever. Great customer service. My wife even liked it and she strongly dislikes car salesmen.

This could not have been a more pleasant experience. I...

This could not have been a more pleasant experience. I worked primarily with Tim Parker and he was a delight. Warm, friendly and entertaining as well! He has such a great personality. After my purchase I worked with Murray on all the completion of the paperwork and review of my car and he too could not have been more pleasant to work with. I also worked with Kim on the financial aspect of the purchase. What a friendly lady and again a pleasure to work with.From my first visit to the day I picked up my car was only one week. I thought that was pretty impressive. Murray gave me a thorough review of the car and invited me back any time for a refresher. And since my husband was not with me, the invitation was also extended to him.The car is great. Just what I was looking for. I have driven BMWs before and between my last one and this new one I went to another type of car. Big mistake. I'm convinced I will stay with BMWs going forward!Thank you Tim and Murray for such a great shopping experience!!!

LIERSSSS!

I NEEDED NEW TIERES FOR MY CAR, AND I WENT TO NEW COUNTRY BMW IN HARTFORD. SO THE ADVISER GARRY GARCIA GIVES ME SOME WEBSITE WHERE THE TIERES ARE CHEEPER THEN THE ONES THEY HAVE ON THIR WEBSITE BUT ARE SAME BRAND. HE TELLS ME BUY THE TIERES, PUT THEM IN THE TRUNK AND BRING THEM HERE, AND WE WILL PUT THE TIERES ON FOR YOU FOR FREE AND DO ALIGNMENT. SO I BOUGHT THE TIERES AND I BROUGHT IT TO THEM. I DIDNT ASK HOW MUCH IT IS GOING TO BE SINCE HE TOLD ME THEY WOULDNT CHARGE ME FOR ANYTHING. I WAIT 2 HRS HE COMES BACK WITH A BILL 300$. I ASK HIM, DIDNT YOU TELL ME IT WAS GONNA BE FREE OTHER WISE I WOULD HAVE ASKED YOU HOW MUCH ARE U GONNA CHARGE WHEN I CAME IN? HE WAS LIKE NOOO I NEVER SAID ITS FREE. THESE ADVISERS ARE LIERS THEY ARE AWFUL TO THEIR CUSTOMERS. THEY HAVE NO RESPECT WHATS SO EVER.

Recently ordered a 2013 335xi. Murray, the salesperson I...

Recently ordered a 2013 335xi. Murray, the salesperson I worked with, was extremely personable and maintained strong contact every step of the way. Very laid back purchasing experience. Car of my dreams. I have remained in contact with Murray after delivery and he continues to be very helpful with my questions. Strongly recommend!

European Delivery - Wonderful BMW

This review is for our fourth BMW and the first one purchased at New Country BMW. This is also the first time we purchased a car for European Delivery. We first thought of buying a new 5 Series and made initial arrangements with Tim Parker, the General Manager. When we changed our minds to do a European Delivery, Tim couldn't have been more supportive and encouraging. He had Russ Rubinow work with us as he is a specialist in this delivery option. Russ has the patience of a saint, very important for a first time purchaser. We were five months away from actually taking delivery of the car in Munich when we signed the purchase order. During that time we had an endless list of questions and Russ had all the answers. He also set our expectations on what would happen and when. His advice on all aspects of the delivery were instrumental in our having a great experience traveling throughout Europe, and also in purchasing a great car. In both Hartford and Munich we were treated as one would want when buying a premier automobile. We couldn't be more pleased with the car and New Country BMW.

2013 335i Sport

I just took delivery of a new 13 335i Sport which I ordered. Throughout the entire process Steve Rothman ensured all details of the prcoess, including delivery, was taken care of without any issues. He made this a very enjoyable process and will purchase future cars from him, no doubt.

I have never been treated so rudely than I was by General...

I have never been treated so rudely than I was by General Manager Tim Parker. His attitude towards customers is not suitable for that of a BMW dealership. If you have an issue with how his dealership or staff handle an issue, he won't address it, he will simply take the side of his staff. In other words, according to Tim, the customer is NOT right, and he doesn't care what you say. I was planning on buying a BMW from them, but will now take my business to BMW of North Haven. I DO NOT recommend this dealership or Mr. Parkers "don't care" attitude to anyone who is looking for even "good" customer service. Thumbs down Mr. rude Parker.

Amazing!

Flawless execution of a new car purchase! To actually walk in and know what you want to pay and they go one better to make you happier! Amazing dealership. I'm just wishing I bought my first BMW from them. This experience with Seth Falco and Keith McCarthy was WONDERFUL! 2 great guys who are on your side to make you very very satisfied! Can't recommend enough!

Best experience I have ever had with a dealership. Now I...

Best experience I have ever had with a dealership. Now I know why people travel from Boston just for the New Country BMW experience. Thanks Seth, Keith, and Kim for treating me like family! I will always do business with you folks!

Go To New Country Mini

My first experience with New Country Mini in Hartford CT was in November 2011. Right from the beginning they were great. Before deciding on my first Mini I got the chance to browse the showroom and lot, PRESSURE FREE. Never once did I feel intimidated or pushed into anything by any of the staff. They were great, courteous and knowledgeable. My Mini of choice was ready as promised. Overall my entire purchase was the smoothest I've experienced. New Country Mini is great to their customers; always inviting them back for different events (ie. Mini rides, service clinics etc...). That alone makes the customer feel they matter and that this dealer is not just out for the quick sale and your money. Their service division is the best I have ever experienced. Marissa, Service Concierge rocks it!! She knows her stuff, is extremely pleasant, and has always been any of my many questions. It is a great feeling to know that not only did I finally purchase my first Mini but new Country is still there for me if I need anything. I would without a doubt recommend this dealer for your Mini purchase!!! Thank you New Country Mini!!! brfour019

Wonderful Place to buy

I have been looking for a MINI for a long time. Everyone here was so nice and took such good care of me from the moment I walked in the door. They did not hound or pressure me into anything. Answered all my questions. I just had my first service on the car and the service was amazing. They kept in touch with me and set me up with a cute new MINI Coupe loaner car. What a great team and place to work with. I will continue to buy here for years to come.

New Country

Just leased a new 2013 BMW X5. Our salesperson was Murray who was relatively new to New Country. He was a pleasure to work with. If he didn't know the answer, he was honest and found out. No gimmicks. Just hard working and honest salesmanship. Thanks! Elaine

Terrible place to buy a Mini

We went looking for Mini Coopers here. If you like having the sales maanger treat you with arrogance and look down his nose at you, then come here. To be fair, our sales guy was good. However, rudness is not acceptable when shopping for a car - from anyone in the dealership. We decided to drive to south CT for our Mini shopping experience and were much happier. Do yourself a favor and go to Darien, they are much nicer, have more to choose from and are not snobby.

My wife and I visited New Country BMW during the search...

My wife and I visited New Country BMW during the search for a new car. We were greeted by Steven Rothman promptly and found him to be one of the most pleasant sales people we have ever encountered. He was friendly, listened to our needs, was very knowledgeable about the product and went well above what you might expect to help us make an informed decision.While we ended up purchasing another make of car the experience with Steven left us with a very positive impression and we would go back to him again the next time we are interested in a BMW.

worst service ever

I went to the dealer even though most of my freind who have owned a bmw told me not to go to new country. I did because it was close. Worst mistake I ever made. Please just go some place else.

Seth made the process incredibly easy! New to BMWs, I...

Seth made the process incredibly easy! New to BMWs, I had alot of questions and he answered them all to my satisfaction. Every effort was made to get the car "as good as new" before I picked it up and I felt like the price (and trade-in value) was fair.I had visited several BMW dealerships in CT and Massachusetts before coming to New Country - the staff there was by far the most welcoming, courteous and professional, highly recommend this dealership.

Just purchased a Certified X5 from Seth! Seth understood...

Just purchased a Certified X5 from Seth! Seth understood my work schedule and got me in and out in NO-Time! I got everything I asked for and a lot more! If your looking for a dealer that understands todays busy executive - look no further and call Seth!

New Country BMW is an magnificent dealership. The have...

New Country BMW is an magnificent dealership. The have wonderful management, sales people, and a great service department. From the time you walk in the door there is someone there to greet you and answer any questions you may have. The staff is very knowledgeable and courteous. I would recommend New Country BMW to anyone who is looking to purchase a bimmer.

I wouldn't purchase a car from this dealer. They are...

I wouldn't purchase a car from this dealer. They are ready to rip you off. Making an appointment is useless and I wouldn't recommend this place to anyone.

I own 3 BMWs and bought a new X3 from New Country in...

I own 3 BMWs and bought a new X3 from New Country in 2007. I had all service on my cars done there too and was quite happy with the service department. They seemed to do a good job and were quite quick. However, when I went to trade in my '07 X3 on a new 2011 X3, the trade in value New Country would give me on my accident-free, immaculate X3 that they had serviced was $3,000 less than I could get down the road in North Haven. I bought the X3 from North Haven BMW and I'm having all my service done there too.

Three days ago, my E46 3-series stopped running in the...

Three days ago, my E46 3-series stopped running in the middle of my 4 states crossing road trip. The car stalled at 91 South Bound in the Hartford area because of a dead alternator which also caused my car's battery to die down. I am not familiar with Connecticut's area and so I let the tow truck guy took my car to the closest BMW dealer. It was already after 9:00 pm when I reached New Country BMW, so I had my car just dropped there and came back on the next morning. I met a service advisor and described to her about the problem of my car. Later, the service advisor told me that I have to pay over $1000 to replace the alternator. I knew they were trying to rip me off and so I asked her if the dealer have any service special discount and she told me none at all. At that time, I intended to take my 69 years old mother who was exhausted on the trip to go home without any further delay; hence, I had no choice but to agree to let them fixed my car asap! My car was fixed after 5 hours later and my bill was over $1100. Later on that day, after I finally got back to my home, I called my favorite BMW dealer who has serviced my car for the last nine years and they told me that the cost for replacing the alternator is at least $200 cheaper. On top of that, I checked New Country BMW's web site and found out that they actually have a 15% off over $500 special on BMW vehicle being serviced at there until the end of September. So, I am talking about another over $150 saving which the service advisor refused to let me know about it! I can't believe a big dealership like New Country BMW will go all the way to take advantage on a someone else misfortune as in my case! Avoid them at all cost!

How many times do you go into buy a car and make new...

How many times do you go into buy a car and make new friends? What a great group of people, who really enjoy their product and helping people get into the right car. I now own 2 BMW's from New Country and love them both! Seth Falco, well what can I say, it's like buying a car from Tom Cruise! Thanks for making my purchasing experience a happy one! Scot Haney!

I dealt with Jeff and had a great, very pleasant...

I dealt with Jeff and had a great, very pleasant experience. He was extremely professional and knowledgeable, making the whole process very smooth. His courtesy made the experience one I enjoyed and I look forward to returning in the future for my next BMW. I highly recommend New Country to my friends and family.

very easy to work with. originally worked with keith...

very easy to work with. originally worked with keith mccarthy,when i came back to buy the car he was on vacation. so seth falco completed the deal. the best experience i have had purchasing a vehicle. highly recomend new country motors to all of my friends

Jeff Benton was the most professional, pleasant,...

Jeff Benton was the most professional, pleasant, conscientious and knowledgable salesman we have ever dealt with. All steps in the process went smoothly and Jeff ensured expedient paperwork. The vehicle is perfect and we'd absolutely return to this dealership.

I have purchased 4 cars from New Country BMW 2 new and 2...

I have purchased 4 cars from New Country BMW 2 new and 2 pre-owned and I will keep coming back.From a no pressure sales environment, taking in a trade where I felt like I was treated fairly, delivery and then service after the sale.Any problems I had were quickly taken care of with a loaner always at my disposal.Give them an opportunity to earn your business you will not be disappointed. Steve

These guys are outstanding! They ordered a vehicle which...

These guys are outstanding! They ordered a vehicle which met our specifications. Delivery was on time and the process was very smooth. The sales and service department treat customers well. High expectations were met with high quality service. They have a great team.

Fantastic sales experience. I have been a customer here...

Fantastic sales experience. I have been a customer here for 5 years. I send any friends and family to work with Seth Falco and their excellent managment. Seth knew the product and went above and beyond to help. This must be one of your stops if you are looking for the ultimate driving machine.

My arrival at the dealership was met with an immediate...

My arrival at the dealership was met with an immediate friendly greeting. That being said, there was nothing pushy about the experience. In my car shoppoing experience, I do not like to be ignored OR pressured. New Country BMW provided exactly the right balance. The sales staff were friendly and knowledgeable. Overall, it was a wonderful visit.

I purchased a certified pre-owned 3 series from this...

I purchased a certified pre-owned 3 series from this dealership. I felt from the minute I walked in I was treated with respect and all of my expectations were met. I received a great value on my trade in vehicle - i got the trade appraised at car max as well however, New Country was willing to give me more for my vehicle. I had the used car for about 3 years before I turned it in for a leased x3. When the 3 series was due for maintenance I never had any issues making my appointment at new country for service my car was always in and out same day. The certified pre-owned warrantee is hard to beat on a used BMW. As for my leased x3 everything was covered under warrantee including regular maintenance for the length of the lease so again very easy to make appointments in service and get the car taken care of. Whenever I have a question my client advisor is always more then happy to help or direct me to someone who can be of assistance. Just a really great dealership with really helpful employees, the finance manager was also very easy to deal with and very helpful and the general manager, Tim Parker, wants to make sure all of the vehicle owners have great experiences in sales and in service. Since having such great experiences with both a certified pre-owned vehicle as well as a new leased vehicle my husband and I have leased 3 more new vehicles from this dealership and from the same Client Advisor. We have a 2 year old and I would trust no vehicle more then a BMW with my family, the safety and security the brand offers with its exceptional product is un-comparable in my mind. New Country BMW an exceptional dealership, with exceptional employees, providing an exceptional product.

The staff at New Country has always been great. We have...

The staff at New Country has always been great. We have used both their service and sales department, outstanding on both fronts. They are prompt, responsive and coummunicate with their customers. We continue to use them and refer friends to this dealership. Without hesistation, the best car experience I have had.

I have bought one new car from New Country BMW and...

I have bought one new car from New Country BMW and serviced two BMWs here. I think they have always been fair and courteous, treating me with respect. They continue to greet me by name, months after purchasing my car there. All aspects of sales and service has been great. I continue to run into the general manager, Tim Parker, at area BMW club events and we continue to chat like old friends. I think he has done a great job of managing and running the dealership. I would highly recommend the dealership for service and sales. John works in sales, Craig in service, Todd in financial services and Tim, as managed, is general manager.

Everyone was very friendly and went out of their way to...

Everyone was very friendly and went out of their way to answer my questions. Warranty work was performed as it should be, without issues and a loaner car was provided. On another occasion, despite bumping up against the time limit, New Country got me on time for an inspection of my E46 rear subframe, which was all OK. The generous BMWCCA discount on parts is an added bonus I use frequently.

I have just purchased my second car from Mr. Langley and...

I have just purchased my second car from Mr. Langley and must say I am quite pleased with the way this gentleman does business. He is quite knowledgable about the product, has a low key, no pressure sales strategy, and is up-front and transparent when it comes to price. None of the running back to the salesmanager crap with this dealership. My car was delivered when promised in impeccable condition with the exception of a set of floor mats which I'm told are on backorder. Mr Langley also scores highly in the "post-purchase" category, with prompt replies to the questions I have posed. Overall, a "thumbs-up" to this dealership and its practices.

Bought an x5 in03, and have now ordered an 06 530xi. ...

Bought an x5 in03, and have now ordered an 06 530xi. Saved thousands over the New London dealer. Would not deal with anyone else for a Bimmer!

BE WARNED..DO NOT HAVE YOUR CAR SERVICED AT THIS PLACE!!...

BE WARNED..DO NOT HAVE YOUR CAR SERVICED AT THIS PLACE!! I can not elaborate much but I'll tell you, if you want your car to be undamaged and to not overpay (as well as not STOLEN from the dealership) and be charged for unecessary items, go somewhere else. if you doubt me, just call Mr. Pippoli the General Manager and act like you have a problem and witness his HORRIFIC customer service skills. You've been warned...

Stay away from this guy I didn't listen to what other...

Stay away from this guy I didn't listen to what other BMW fanatics were trying to advise me against and I've got burned. I'm bringing the car back for the third time (same reason)! At this point I wouldn't say that my general experience was horrible but I strongly believe that the service rep is out there to pay attention to things that you would normally pay attention to. On the other hand, in this instance I view the dealer through the quality of service I get. I'll give them another try this time with Ethan Gombossy

On another note, when I was buying my BMW I have walked into the dealership and was nearly humiliated by Vahan Zhamkochian (I could only speculate in saying that I might not necessarily fit the demographic profile of most BMW owners). He was the main reason why I chose BMW of North Haven over New Country.

I purchased my 2002 Mini Cooper S from New Country. I...

I purchased my 2002 Mini Cooper S from New Country. I also paid MSRP, unheard of when the MINI first came out. Peter Brass is excellent to deal with. They actually drove my plates up to Northeast MASS from CT after a mix-up with the registry. Between friends and co-workers we purchased 8 cars from Peter.

Not the best price but nice people to deal with. Don't...

Not the best price but nice people to deal with. Don't play games with prices etc.
Service is OK but none is great.
Loaners are Toyota's at best.
Doesn't deal with BMWCCA or give discounts to members.