Neil Huffman Subaru

Thank you Ms. Beeler

This is my 10th time buying a new vehicle. My experience with Neil Huffman Subaru with the help of Ms. Leilani Beeler by so far the best.

Failure to communicate correct prices of services performed

Brouight my 1995 Subaru Legacy in for a basic oil change and a alignment check. I was told 33.00 for oil change on phone and when I brought the car in. I also had a7.50 off coupon which was presented at service write up. Somehow when they finished my car the oil change cost 36.00. The advisor said he gave me the the 7.50 off but he didn't he charged me a oil change price for a newer vehicle that takes synthetic. They have lost my business! they seem to be clueless on what to charge on oil changes on older vehicles. Second time this has happened ridiculous! They act like they don't prefer to service older subarus.I guess I should buy a new one so they can know the correct price to charge!

Exceptional experience

My husband and I drove 2.5 hours to Neil Huffman Suburu even though there was another dealership 30 minutes away. We were not disappointed in that decision. Randy and Dave expertly explained the features and made car buying a pleasure. Both Randy and Dave understood that I would be the primary driver and while being courteous to me and my husband, directed most of their attention to me (a woman), unlike other dealerships that haven't grasped equality in the marketplace. I highly recommend this dealership.

Purchase of my 2016 Subaru Forester

I was looking for a new car and had researched many vehicles. I began my journey to dealerships at Neil Huffman Subaru. I was very happy with my visit and the courtesy of the staff. Randy listened to what I wanted and showed me the Foresters I was interested in. I had previously contacted Darren on line so he had set me up for success. Terry and Tiny were amazing. I left that day with my new Subaru Forester. I will recommend Neil Huffman Subaru to my friends.

Fantastic customer service and dealership!

My husband and I were desperate for a new car. We had done a lot of research into what type of vehicle we wanted and came down to a Subaru Outback as our number 1 pick. We visited a lot of other dealerships before traveling to Neil Huffman's but are incredibly glad we ended there. Our sales rep, Leilani, was beyond amazing. She offered us the best car buying experience either of us had ever had. Once we told her what we were looking for she immediately got us test driving cars that suited our requirements.We ended up driving our new vehicle off the lot that night (Leilani as well as a few others stayed late to help make sure we could leave that day with a new car). Throughout the entire experience Leilani was professional, warm, courteous and fun. We cannot say enough how amazing she is and how great our new Outback is. 10 of 10 would DEFINITELY recommend and have already done so.

Great people. Worth the drive

I worked with Allison through the tru car app to get pricing and idea of what they had at the dealership. When I showed up I met with Leilani who was very nice, helpful and made the whole process fun and enjoyable. Both were very knowledgeable and were able to answer all my questions and find the car I wanted

I'm glad I drove a little further to work with these people

My last car buying experience didn't leave me very confident. With the staff a Neil Huffman I felt the complete opposite after signing on the dotted line. They answered all of my questions and made me feel 100% comfortable and confident in the investment of a new vehicle. Everyone I worked with was very plesent and welcoming from the minute I stepped in the door, until the moment I drove off the lot. I highly recommend working with the Huffman auto groups.

Very easy purchase experience

I really was not looking forward to going out to buy a vehicle, but my experience at Neil Huffman Subaru and working with Robin was one of the best car buying experiences I have ever had. Friendly staff, and no hassles. I would definitely go back there if I stick with Subaru, which is likely since I love my new Forester!

Great dealer

I bought my first Subaru (2016 XV Crosstrek) from Ron Mayer at Neil Huffman Subaru. A great gentlemen to work with. The out-of-the door price was ok only, not the cheapest. I also traded in my 2013 Scion xD with 27K miles on it and the buyback price was also lower than Carmax.Overall, I still recommend this dealer (especially Ron) to anyone. I definitely will buy car from them again.

Is there a zero rating

First the positive: The sales staff smile while lying to you!!!!This is one of the most dishonest dealerships you will ever encounter. The service dept gives incompetence a bad name.. Give these clowns a wide berth unless you enjoy feeling like you are in a 3 stooges movie.

Outstanding customer service

Bought my first Subaru from Randy Sims. From start to finish, the experience was exceptional. I love my new car and would recommended to my friends as well as Randy!

outstanding customer service

I visited Neil Huffman with the intention of obtaining information, and returning to my home dealership to pursue a purchase. I had the good fortune to meet and work with Randy Sims who should be the role model for what an car buying experience should be. He was courteous, attentive, and supportive without being pushy. He answered all questions knowledgeably, and turned my exploration into a car buying experience. I cannot imagine anyone who would extend more service that he did. Not only did he go out of his way to find my "perfect" car which was quite some distance away, he delivered it to my door the next day - which was also quite some distance from the dealership. Price could not be matched, service was outstanding, and I am now a loyal Subaru owner.

This is where you want to buy a car!

Easy access, considerate and timely service, clear and understandable information and a very satisfying product. Call Randy Sims???? you won't be disappointed! The real deal.

Best car buying experience so far.

Bought my first Subaru from Leilani Beeler, definitely would recommend anyone to ask for her. She was great at helping me find a car and getting the best deal possible!

My first of many Subaru experiences.

We stopped in on a Sunday afternoon just to look. Tracey made it so simple. He was knowledgeable without being overwhelming. We wanted to think about it over dinner but had pretty much made our decision. The trip back on Monday was effortless and first of many to come as a new Subaru owner!

2016 outback premium tungsten

The best car dealer EVER! Super friendly people, no hassle! Dealt with Terry and Robin...made me feel welcomed and in a pressure free zone! It's my first Subaru! I recommend this dealership above all in town! Great customer service too! Thanks for everything, I will be back!

A good experience in buying a new car.

It's rare to "enjoy" going to a car dealer but I can say I was fortunate to have such an experience at the Neil Huffman Subaru Dealership in Lpuisville. From the time I walked in to signing the paperwork, the salesperson, the supervisor of their sales team, and their business manager were professional and friendly. Any and all requests or questions I had were answered quickly and friendly. I.e.-did the vehicle being purchased have a recall for the Takata airbags having defects,? they checked into it to assure me it was not equipped with them. Post sales I was contacted to inquire how the auto was in my opinion and that if anything in information or assistance was needed, to call them. I had totally vetted the desired auto on line via Consumer Reort and other dealer sites, and auto reviews including Kelly Bluebook for trade in values. All cincerns, accurately were supported at the deal ship. I will suggest friends to check out Neil Huffman Subaru if they are looking for a Honest and enjoyable car dealer

Great buying experience

Bought my new Outback from Neil Huffman Subaru this week thanks to my wonderful salesman, Randy Sims. This is my 4th Subaru and Randy is the most knowledgeable person I have dealt with concerning the entire Subaru line. Randy helped to make the entire process enjoyable. Years ago I would not have recommended this dealership but what a change they have made! I will definitely look to Neil Huffman when I am ready for Subaru #5. Thanks, Randy.

Excellent, stress-free experience purchasing a Subaru

This is our second time purchasing at Neil Huffman. This time we added a Forester to go with our Outback. On both occasions, the sales staff has been extremely well-informed and helpful in figuring out how our needs match up with the varying models. The personnel who deal with the details - pricing, financing, etc., have been transparent and helpful. Highly recommended!

Best car buying experience ever!

I made an Internet Inquiry via truecar.com and received a quick response. Katrina Bishop is the Internet Sales contact and she was very professional & knowledgeable. She introduced us to Ron Mayer upon arrival and he took great care of us. He was patient, answered our questions, and showed us several models. While we thought we wanted an Outback, we wanted to make sure. Ron exhibited kindness, friendliness, and he listened. Our needs were his focus as he wanted to ensure we were satisfied. He beat an offer that I received from another local Subaru dealer that I had visited the day before, and Neil Huffman had the vehicle in stock! All I can say is that this was the best new car buying experience we've ever had!

Helpful Employees!

I had a good overall experience at this dealership. They responded quickly to my internet request and we're professional throughout the entire process. I'd recommend this dealership to everyone.

Unhappy With Sales Staff and Service

Like a lot of folks I got on truecar.com to check relative prices in area. I was contacted by the dealership through Katrina Bishop who claimed to be the Internet Sales Manager. When I called the dealership to check they said she was not the sales manager but just a salesman. I emailed her back and stated "Hey Katrina, I'm not trying to be rude but are you the primary Internet Sales Manager? If not is there someone above you? Thanks". Then I gave them an offer from another dealership to see if they could beat it. She never contacted me back. Almost like I had hurt her feelings. Anyway, I felt like I was dealing with children... Then another manager (who also looks about 20 yrs. old) contacts me and says they are sorry for the error and that Katrina is "transitioning" into sales manager. I mean if I have to research if someone is telling the truth about their position how the heck am I going to trust them to sell me a car. Pitiful

Liars and scam artist

It all starts when you call into the dealer and get transferred to Heaven who schedules you to meet with a sales person based on what your looking for. I explained in detail what I was looking for and the time constraints surrounding it and she said it would not be a problem. Well that was a bold faced lie! When I arrived to the dealer the sales woman Robin instantly started telling me what was going to happen and how things worked around there(I guess she forgot that there are other dealers in Louisville that treat customers with respect), I told her what I had already told Heaven and she replied that they do not allow the cars to be test driven and that even then its only 2 miles because if it has more than 50 miles it depreciates $5000.00!!!(Wow thats WRX depreciates more than vehicles that are considered Luxury) Then as I explained that I am only home for a short time on leave from my deployment and needed to test drive with my wife and we had already scheduled this time to test there she became even ruder and said" surely you and your wife have more freetime and can come in later in the week", who the xxxx does this woman think she is? Regardless I am buying from somewhere else and hope this saves someone else some headache in dealing with them!

Don helped me find and purchase my first Subaru Forester....

Don helped me find and purchase my first Subaru Forester. He was very helpful, informative, friendly, and genuine. He really worked hard to get me the car and price I wanted and never made me feel rushed. He goes above and beyond to make his customers happy and make sure they understand their new car purchase. He has been in contact with me since my purchase re: regular service appointments and goes out of his way to get my car to the appointments. Neil Huffman is a great dealership and I would recommend my salesman, Don, to anyone looking to purchase a vehicle.

The saleman was friendly, knowledgeable, and went over...

The saleman was friendly, knowledgeable, and went over and beyond to find the best car to fit my life style. Also, he took his time to walk through the paper work, and make sure I understood the term of the deal. I would highly recommend him to any person in the market for an new or used vehicle.

We have just recently purchased the 4th car in our...

We have just recently purchased the 4th car in our immediate family (all within 1.5 years of each other and all working with TJ) and couldn't be more pleased. The most recent transaction was the purchase of a Mazda CX 7 for my mother. We looked plenty of places before finally ending up where I knew we would all along. They gave us more for her 2 trade in's than anywhere else we had gotten estimates on them. TJ was also great to work with and made the car buying process very easy! We found, test drove and bought the car all on the same day! Thanks Neil Huffman!

The dealership was very friendly, accommodating, &...

The dealership was very friendly, accommodating, & low pressure. I can't imagine ever buying from anyone other than Tracey. He was pleasant to deal with.

This is my second car that I have bought from...

This is my second car that I have bought from Neilhuffman. I love the positive up beat atmosphere of the dealership and the numerous car options. My sales person, Aric, has worked with me to find the best car for me in my budget. He makes sure that I fully understand all the features on my car and I'm comfortable driving it. Chuck, the Subaru Manager, also worked extermly hard to get me the best rate possible on my car and to make sure that I was okay with my payments. I did not feel rushed or prushered to buy a car that day like you do at most dealerships. I can honestly say that they where looking out for my best interest with my puraches. Aric still continues to call me to make sure that I'm doing okay and I'm happy with my car. I highly recommend this dealership and the employees that work at this location.

I have known these guys for years. They worked very hard...

I have known these guys for years. They worked very hard to get me the best deal they could possibly get me on the like new Impreza I bought. I will certainly go back when I'm ready to buy again! Tracey & Kent are great to work with & they treated me like family!

The worst customer service I have ever received from a...

The worst customer service I have ever received from a dealership. Never returned any of my calls. Came to the point where I drove from ft. Knox to huffmans just to tell them to call my insurance company. Lied multiple times about the progress of my car. Car was there for 2 months, getting a new frontend and grill installed. Was told car would be done on a Friday, then on Monday, then again on Tuesday. car was finally done on Wednesday. Will never return for anything. Would rather drive to Ohio, Indy, or Tennessee other than go to huffmans again.