Napleton's West Palm Beach Hyundai

average

The salesman was very good the Financing I did not care for. I was promised a set payment and a week later was told it had to be higher even though I made it clear the payment was the most important part and they agreed to meet my budget and a week later they raised it.

Awesome

Had a great time buying a car. Staff is very nice and you gained a new customer for years. I love the staff here can't wait to come back.

West Palm Hyundai

Mike and Karen made our experience amazing. They had great customer service skills. We loved our buying experience!!! Thank you for helping us get our new vehicles. We absolutely love them!!!

Genesis service

This was my 4th service at Hyundai and my first time at this location. Frank was absolutely wonderful!! He rolled out the red carpet and was very hospitable while I waited for my Genesis to be ready. I told him I needed to be ready in an hour and a half and he had it first in line to be completed! Highly recommend!!!

Absolutely Dishonest Experience

Posted a price online of $14,997 for a certified Hyundai Sonata. When I called the real price of the car was over $18,000 before tax and licensing...they added a $1,000+ dealer fee for profit and nearly $2,000 for certification. Yet they advertised the car for $14,997. Absolutely dishonest.

Best car buying experience by far

My experience at Napleton Hyundai swas beyond my expectation. My salesman I was lucky enough to work with was very knowledgeable and professional. He worked very hard with his manager Garrett to get me the deal I wanted. I would and have recommended the dealership to all my friends and family.

Excellent Experience

Again, this was the best experience I have ever had buying a car. Mike and Rance were incredibly kind and caring. They were up front and honest about everything and sold me a great little car. I have always driven Fords...but no more. You have a new customer for life. Thank you for this incredible experience. Kind Regards, Angela

Avoid Like The Plague

Update: just spoke to one of the managers...had absolutely no idea what I was talking about regarding this situation, which strongly implies and reinforces your lack of ethic and organization as a company that " takes pride in customer service". You are in strong need of a management overhaul. ------------------------------------------------------------------------------My father's brand new car has been sitting in the garage because we been chasing down the registration you people "forgot" to give him when he purchased it, "misplaced" when he came back a second time and swear that you "fedex'ed it a few days ago" and that it would be here by ______day. We have given you an email address that you were going to "email a hard copy to right away". Still nothing. We've tried contacting the salesperson who sold it to him, but he was "too busy" to bother answering or returning our phone calls. I don't know how you train your staff, and I'm no expert but the words "too busy" should never be in a salesman's vocabulary. I would ask if there's any hope he'll get his registration before next years model comes out but I'm sure you guys are "too busy" to bother reading this. Worst dealership in town.

Nice experience

I hope this review is presented to an influential person in this department , Karen the manager and Rance the salesman I worked with blew me away with how genuine they both were through out my experience . I felt comfortable and I am forever grateful with the car I purchased it was everything I needed and I will never buy from anyone other then Rance .

Ricky Ramsey, unqualified and unprofessional sales manager

Had an extremely bad encounter with rude and nasty service manager Ricky Ramsey. He is a poor representative of Napletons Hyundai! Stay clear of him!!But I was treated fairly and professionally by salesman Mike D, customer relations Karen Leone and service manager Don. Because of the efforts put forth by these three people I left with a 2017 Santa Fe. My third car from this dealership. I hate to punish the whole dealership for one rotten apple!!!

Survey

This is my second car purchased by the dealership. Easy process to lease my car, friendly people, good service guys would recommend to others to buy a car from the dealership

Excellent Sales Person

Anthony Carera helped me leased a Santa Fe 2 years ago and this year we trade our lease with another Santa Fe and my husband bought a Sonata. On top of that we brought our friend and he got an Elantra. And we are happy with the service. Good experience overall.

Great people, great service

I bought my 2015 Elantra here and have had all the service work done here. The service staff are wonderful and very knowledgeable. I would recommend this dealership in a heartbeat.

Great experience

Everyone was very professional and very helpful with purchase of my new vehicle. I was able to get the car that I wanted, and the color that I wanted with no problems and no questions asked.

Surprisingly disappointed

I knew the vehicle I wanted to purchase before arriving and it took almost 6 hours waiting (betweeen back and forth with the manager and waiting over an hour just for finance. Ever since my purchase, I've been disappointed with customer service, or lack of, especially from my salesperson.

Best experience ever at a dealership

I think that everybody there actually professional in my experience they did a great job selling me a car that I want it not showing me another card just showing me specifically what I wanted and that was great and I am very happy with the experience and keep it up you're doing something great thank you

2017 Sonata

Extremely happy with my new Sonata. The staff at Napleton made the experience very pleasurable. I would definitely recommend and I myself will be back for routine maintenance.

Happy with new car

Great experience, love my Hyundai. It truly is nice to know that great customer service still exists. Will make sure my friends and family go to your dealership.

Hurricane Mathew

This was a have to purchase but after hours and hours it all ended fine. Sales man was not too pushy, just a normal person and easy to talk to.

My assessment

Dealership was cooperative with our needs. Worked with us to be able to lease the car. Showed us alll the features of the car. Love the car.

Happy Customer

My overall experience at your Dealership was very positive. This is my second car that I purchased at your dealership. I have had good experience with your service department, I only serviced my 2013 Sonata at your dealership, I was always satisfied with their service.

Great Service

Happy with my purchase at the dealership, the salesman helped me out a lot. I recommend this dealer to everyone. I will keep coming back here for all future purchases.

Excellent experience for a recent widow.

Anthony, Karen, and Kyle were a pleasure to deal with. I will be back in 5 years for another car as I like dealing with Napleton Hyundai.

thank you for your help

I HAD A NICE TIME AT THE HYUNDAI DEALERSHIP ,I LOVE MY NEW CAR THANKS TO MY NEW FAMILY AT HYUNDAI, I AM VERY HAPPY CUSTOMER

Shady

They were no honest keep things a secret.. Lied to me on numerous occasions. I went to buy a used car kept adding fees for they didn't even really know... Don't go there

very bad experience

I did a lease with that dealership and deceived me, I recommend anyone do not go to that dealership because they will cheat. the seller offered one price for the incoming car, when wrote the contract did less money.

They do not say anything to you

1st-Raina that sets up all the appointments over the phone had no word.I texted her the stock no. from the cars i want to see , i even called her to make sure and when i get there i had to go out in the heat to look for the with someone else2nd-Ricky the manager that i dealt with me , told me that is only going to be a soft check for them so we can come up with some numbers and when i looked today it was a HARD CHECK.And his explanation was that he cannot do it different to get approved but i was NEVER TOLD THAT IT WILL BE SUBMITTED TO THE BANK!!!!NEVERI will never step in that dealer EVER AND NOBODY SHOULD!!!!09/29/2016

My new ride

The staff here at napleton hyundai is amazing everyone was friendly and ready to answer whatever question came to mind. I purchased the a 2017 hyundai sonata in the color truffle. I have been turning heads and have been getting a lot of questions, like what color is that? What year is it? Now all a need is some nice rims.

Thank you

I was very pleased to come in the dealership and left with a brand new car. The service was great and will recommend to anyone who's looking for a new ride.

Good service

The sale person was Great he took the time to go over the car and the features in side the cartest drive was good with all the extra the car had and some of the perks I would get

fun car to drive

the car rides like a real sports car everyone loves the orange color first millage was about 27 combo i put 2 adults in the back and they were comfortable

Good salesmaDaryln/ Bad manager

Our experience with the salesman was very pleasant but his boss needs to be a little more respectful. He needs some lessons in customer service.

Great experience

Great and professional sales experience, Loui and Karen where exceptional I will defenetly recommend this dealer to my family and friends and will also come back for service

My Recent Purchase

Napelton's Hyundai is an awesome dealership providing consistent, quality service. The sales team did their very best to help me find and purchase the right automobile for my needs.

OUTSTANDING

GREAT PEOPLE, EXCELLENT SERVICE...MY THIRD VEHICLE. GUESS THAT SAYS IT ALL. I RETURNED AFTER VISITING OTHER DEALERSHIPS AS WELL AS OTHER MAKES OF CARS. THAT MUST SAY SOMETHING

Sales

Anthony was very professional while working together. I actually met him during an oil change for my Sonata and decided make an appt.with him. We met and took a test drive. I believe Anthony is honest, professional and friendly. I enjoyed my experience with him and would recommend him to my friends and co workers. He went out of his way to make sure I was happy and satisfied and gave me a great deal.

Excellent car buying experience!

From start to finish, this dealership was by far the best when it came to service, selection, quality and price! I love my 2017 Elantra...it's perfect!

car purchase

As I stated before we were introduced to Red who helped us make the right decision. He was professional and knowledgeable regarding the workings of the vehicle.

Excellent sales guy

Our sales guy, don't remember the name was professional, courteous and knowledgeable. Very satisfied with product and service offered. Very good experience overall and will recommend to ithers

Excellent

Absolutely great. Timing was great, all questions answered. Salesman to finance where very helpful. It was a pretty quick process, no waste of time. Highly recommended.

A Great dealership due to a Great Saleman.

Carlo Suarez was an excellent salesmen. Very courteous and professional. Mr. Suarez was straightforward and knowledgeable about the car and sales price. My experience so far at Napleton Hyundai dealership has been great. This is my second lease/ purchase and I'm very happy. I may possibly continue to purchase with this dealership due to the fact that Carlo Suarez is there working and ensuring that I have a an excellent experience.

New purchase

Had many options but ended up with the top vehicle as far as safety and user friendly,this is my third vehicle purchased from this dealership .

Napletons Hyundai west plam beach number one customer service

I was pleased with your staff they took the time to insure getting me the best deal.carlo Suarez took the time out to find the best deal the rigt car.after coming to the dealership four times .carlo insured that I took home a NEW car .

This place is it!

Staff are very friendly and professional. the showroom looks great. they feed the customers also!! this place is it!! they have everything from drinks to food to ultimate service/

Experience in Buying a Hyundai Car

Working with Mike and Karen was as enjoyable as it can be when buying a car. I would recommend going to Napleton's Dealership anytime.

Ask for Bryan May, Service Advisor!

Whether my 2011 Hyundai Sonata 2.0T (Turbo) requires regular maintenance or has a specific issue, Bryan May is most helpful in facilitating getting the job done to my compete satisfaction. Bryan is extremely professional,, knowledgeable, and customer oriented. My car is always ready in a timely fashion as appropriate for the required service. Napleton's West Palm Beach Hyudai is fortunate to have him as a team member.

2016 my new Hyundai Elantra

I have a very short one, sorry I'm just appreciate the sales man who helping me that time thank... Again I'm happy with all employees of Hyundai ochechobe branch...

Awesome!

I was highly impressed with the gentleman that worked with me! He was so kind and so professional. He gave the a great deal! I'll be back!

Unhappy customer

I'm still waiting on phone calls back regarding questions I need answered. Nobody is returning my call and everyone is just not professional or organized. I went to the dealer ship to ask questions I waited over a hour I asked to speak with a manager and never did. My experience was horrible over all.

Customer Service

Awesome salesman Carlo Suarez listens to customers preferences explains amenities included. He was compassionate to our needs. A pleasure to work with.highly recommended. Service with a smile.

Third Hyundai Sonata

The best dealership in West Palm Beach. Staff there are friendly, polite, knowledgeable and professional. It's like family and I enjoy my visits there.

Bradley

Saleman was very patince with me help me buy the car instead of working a way he explained every thing to me while purchacing the car.

Liars, "lowball", "bait and switch" artists.

Edit: Read the Yelp reviews on this dealership before you make a purchase. Yelp Napleton West Palm Beach HyundaiApparently, I'm not alone in the scams they try to run and ridiculously bad service they offer. And there are months of the same complaints being registered with no improvements, so you decide if the GM is truly concerned about my bad experience. I spoke to Anneris from sales in the morning and got a Carfax and a firm quote. I drove 1.5 hrs to the dealership. When I arrived, Gerrett the sales manager added on a mysterious $1895.00 CPO fee, as a "certified reconditioning fee". I told him the AutoTrader ad only says, "Sales tax, registration, title, dealer fees ($899) are additional to the advertised price". He literally told me, "We add this to all cars. How do you think I get paid?" When I told him it wasn't in the ad or mentioned by the sales person, he said, "That how we get people in here."This is a CLASSIC "Lowball" sales technique, usually only employed by the "Buy Here, Pay Here" used car lots. I can't believe a large, reputable dealership such as Napleton would employ this deceptive, dirty technique, or promote people like Gerrett to sales manager.BTW, after I got home, I checked the ad again, and now they updated the body of the ad: "In most cases the reconditioning expense will be added to the advertised price.". Just list the real price of the xxxx car in the ad!

No pressure.

My wife and I have purchased quite a few vehicles and almost always avoid dealerships because we feel pressured and haggled to death. The only reason we came to Napleton West Palm is because they had a few cars we found on Auto Trader that we wanted to test drive and possibly purchase. We were shooting for the stars and the vehicle we wanted was out of our price range and we were ready to leave. Daniel our salesman, asked if we could wait and he came back with a few options in our price range. There was one that we took a liking to and so we gave our bottom line and they met it. Daniel was great throughout the process and the sales manager was accommodating as well. As if that was not enough, the finance department beat the financing we had already procured and the rate was out of this world.We absolutely loved the service that Daniel provided. This was really the part that made the long day a great experience.My take away from this visit is that you never know what you are going to find. An attentive and knowledgeable staff is hard to find in the car business. We did our homework financially and that made the entire process smoother. I found that the dealership was more willing to work with us because we understood the values of the cars and how much we had to spend.

Great

I was very satisfied with the service. I will recommend this dealership to everyone and Daniel Zuniga was very helpful and super friendly and all around great salesman.

It was a great!!!

Daniel was a great salesman. He made the process so simple and easy for me to buy my car. I will definitely be referring my friends and family to buy their next vehicle from him.

No Title

The fact that I had not planned to buy at that time and was "looking" speaks volumes about the talent of the sales people there at that time. Quietly led point by point to where "NO" was not an option. Rance is one of the best.

Good JOB

Juan Calderon was great need more like JUAN Thank so much thank you so much for all the hard work you guys are the best can't wait to buy my next car

Best deal ever!

I went in for service to my 2011 Genesis . Left and returned with my wife. Leased my Genesis in less than 4 hours. Great job Napelton Hyundai!

Great dealership

The process was great. Love the vibe. Very helpful...love the experience..would love to recommend someone to purchase from Napleton Hyundai . Everyone was also friendly the environment was inviting

New car buying experience

My sales person Mike Dichiara went above and beyond for me would highly recommend him. He went above and beyond for me to make sure that I was confident and happy with the purchase.

Thanks Hyundai!

I totally recommend Hyundai to parents who are interested in purchasing their young adults whether employed or in college a vehicle to get around in! Customer service was awesome, and they really are interested in what your needs & wants are, as well as what you can afford.

Excellemt. Best dealership. Love shopping there.

Professional. Made me feel Very comfortable. I always buy my cars from Napelton pn okechobee. They are the best. I would only lease my car from Napelton. I have bought and leased 4 cars all from Amthony Caracas. I will only deal from him. He is the best. Very comfortable with him

2016 Tucson

Juan Calderon was very professional and very knowledgeable about the Hyundai products. He was very courteous and respectful and did not at anytime push, on the contrary, provided us with the time necessary for us to make our decision.

Great service

From start to finish Anthony and the people I worked with were very nice, considerate and professional.i would definitely recommend hundai west palm beach to anyone who needed a car.

Great Customer service

Made purchasing a vehicle very pleasant because of our sales person and customer relations representative. I would recommend this dealership to my family and friends.

Great Dealarship

Anthony "the happy Hyundai man" was excellent. he and the finance staff worked with me to get the car I wanted at the price I wanted. Fantastic.

My opinion

I don't think it should take 4 hours to purchase a car. Also I don't think the door handle should fall off after a week. Bradley in the service department was excellent.

DEALERSHIP

Very pleased with the overall experience and would recommend this dealership to anyone. My salesman was excellent and had all of the details and approval waiting for me when I got there which saved a lot of time.

Love my new Huyndai!

Michael Dichiara found the perfect car for me! It is the right size, it feels safe and it has every single option that I have always wanted and more. I am so very happy with my brand new shiny red Sonata.

Satisfied Customer

Michael Dichaira was very professional and helpful. He was very patient with me as I took over an hour to make a decision. I would recommend Michael to family and friends.

A pleasant experience

I went to the dealership to look into buying a car. i was not sure I was going to leave with a car as I am also buying a house. I met David Escobar who was very courteous and not at all pushy. Later I was helped by Daniel Zuniga who was also very helpful and courteous. Both gentlemen were so professional and courteous I could not but purchase a very nice car. Be sure to ask for them, you won't be disappointed. The waiting area was also clean and comfortable. i enjoyed the experience.

Leasing my 2016 Hyundai Sonata

Overall experience was very good. I only wish that I did not have to spend so much time in the dealership to complete the deal.

Santa fe

Sales and service staff worked hard and thoughtfully to provide me with a pleasat experience while answering any and all questions. I had no regrets at all.

SUV

This SUV has a very solid ride and handles with a good feel for the road. I am still learning all the driver features.The book could have been clearer

Bought a new car

Mike was great and was really easy to work with. He helped me from beginning to end. He did a great job of listening to what I wanted and could afford.

Wonderful experience

It was a very exciting experience, i left very satisfied but the processing was dreadfully slow. The customer service Carlo and the rest of the staff provided made it a pleasant atmosphere, I would return to upgrade my car in the future and recommend this dealership to friends and family.

My new car

See previous comments. I was not happy about not being told about buying a car on Sunday that my agreed, and signed paperwork, was not final.

Outstanding Dealership

Napleton Hyundai is the place to shop for a car. It really changed my opinion about sales people in a very positive manner. Their service and dedication to the buyer continues beyond the sale. They have followed up twice within two weeks to make sure we are satisfied and/or answer questions.

Melissa Eisenband's Review

I was very happy with my sales person, Carlos. He did a great job educating me about the auto buying process and protected my interests.

A Most Pleasant Experience

A Most Enjoyable Experience . I was greeted at the time of my appointment with Anthony Carreras. He spent as much time with me as necessary . Since I was leasing a new model than previous years, he was very clear and patient explaining and demonstrating new features. I am a happy and loyal customer of Napleton's Hyundai.

Rob Kleiner''s review

Salesman was terrific. Anthony could not have been more professional, knowledgeable, or helpful. Has followed my lease several times since I took delivery. I will definitely refer others to him.

A good experence

I was very pleased with my experience at Napleton.Hyundai. My salesman Rance was was very nice to deal with. I have been dealing with Fred in service and the main reason I keep coming back. James was very helpful when Rance went on vacation .

Napeltons the best way to go!!

Just a perfect experience. Their showroom is beautiful and a big lot of cars. If they don't have the model or color you like which they probably will, they'll get it the same day.

experiience at Napleon

Everything to my satisfaction. Salesman was exceeding nice. Been a customer of Napleton since 2009 and have always been treated fairly . Looking forward to continued relationship

Great Exoerience

Delighted by the personal attention, friendliness, and knowledge of all personnel. Extremely happy with my new vehicle. Would, and have recommended Dealetship highly. Satisfied beyond expectations.

Leasing my Tucson

The staff is very friendly and helpful listening the different needs we had and pointing us to the right car. Totally recommend to go to them if you are in the market for a car

Excellence in purchasing

We have had 4 Hyundai vehicles, including 2 purchases and 2 leases. Every new vehicle exceeds expectations. Our Santa Fe now has 207,000 miles and looks and runs like new!

Bob and Sharon

Over all a great buying experience .would buy again and the dealer ship was very clean and Don our salesman was very kind and informative.

Excellent dealership

Everyone was so friendly and nice, really only went in for a test drive and ended up buying a Genesis This is my second vehicle from this dealership and my 4 Hyundai

Idon't understand the question

Good, The personnel are very informative and helpful and can answer any question you have. They call you and make sure that your experience with this Dealership was enjoyable experience

2017 Hyundai Santa Fe Sport

Great salesman, great experience! This is my 2nd car I have purchased through Napleton and Don. I would definitely recommend working with him. I got an awesome deal and will continue to come back in the future.

Joe Ward sales

Joe was very knowledgeable with the technology in the vehicle and was a very nice fellow. He made me feel very comfortable. I will be back!

Vehicle Purchase

We had an overall good experience purchasing a 2017 Hyundai Sante Fe from Napleton's Hyundai of West Palm Beach. Anthony was very helpful in making sure we understood the entire process and that we were getting what we wanted.

Excellence at work

Very professional staff. Went out of their way to please. All levels of staff participated. I would definitely drive the extra miles to do business at this dealership. I've bought only Hyundais since I've been driving and this is by far the best dealership I've been to.

Satisfied

Knew going in, wouldn't be a sign and drive for the lease we were looking for. (thinking we were) (read that fine print folks) Felt we got a good deal. Was very satisfied.

New & wonderful experience

My first time buying a Hyundai and is was very easy. All information was forthcoming and explained well. Staff took the extra time to explain all of the new electronic components of the 2016 vehicle.

great

My review is that the sales person did a great job in taking care of me. I would recommend this product and service to someone else who is looking to purchase a car.

Great experience buying car

Excellent experience Anthony and the salesman was very good meet michael in service and very good finance dept Also general manger was understand to my needs

Santa Fe Sport

I had a wonderful experience with my car and would definitely return for service. Thank you so much for the warm welcome reception. I will definitely come back to purchase another car

Tuscon

The entire staff was outstanding. Everyone showed professionalism and very curtious. We were made to feel comfortable at all times. I would definitely recommend dealership to my friends and family.

New Genesis

Great experience, Rose was amazing for a new sales person. We had a great time and really love the car. Except for this survey, Thank You

The best everyone was so nice

The best everyone trying to help me .and I'm so happy they help me I'm happy I have safe car . I will send others to get the experience I get there very good

Wish I had not stepped in the building

I tried to get the cheapest car possible and the only reason I came to Napleton was because I have a great history with Mike at the service area. To say I'm unsatisfied is an understatement. I was there 7 hours and I got an accent (the worst car offered) for 180ish a month. I just saw several adds on TV and on the website about getting cars that are two steps up from an accent for 159$ a month. Plus another deal on an infomercial that said I could own a sonata for only 225$ a month financing. Also I had an agreed deal that I liked but it was changed last minute and because I had been there 7 hours I accepted because I was tired and hungry and I wanted to leave. At no point were my wife and I offered food and I had to run to chiptole myself at 8:30pm so my wife would not pass out of hunger. Whenever I pass Napleton I get a bad taste in my mouth now when I used to be so pleased with the service. I am a busy man who runs his own business and I do not have time and I have been called many many times for my pay stubs when I already brought them to Napleton and they told me they were too "blurry" when all they needed to do was photocopy them. The only reason I have not tried to return the car already is because it was parked and someone scratched a tiny bit of paint off it with a shopping cart or something while I was in a store at least I got the wear and tear insurance. Anyway, to sum it up, I feel cheated, wronged, and am now stuck with a car that now, after seeing deals that I could of gotten on better cars for cheaper on your advertisements, hate driving and feel like an idiot. Will not be ever going back if possible in my life and will not suggest to anyone I know or in my company. Thanks for nothing.

Napleton Experience

The salesman (Rance Sinclair) was very good in explaining the various features of the Genesis. Upon delivery of the delivery at my home he set up my garage door opener and blue tooth.

Very Satisfied Customer

Very pleased with the dealership from the initial sales person to the final pic up of car No pressure and looked at other cars before coming back to dealership to purchase the Santa Fe Sport

See Wayne

Wayne is awesome! Always treats us right. I've purchased 5 different cars from him and always refer him to friends that are looking to buy a new car.

Great salesman!

Salesman was great, finance man I think was disappointed I didn't take any of his offers. He could have been a little more congenial after the decline!!!

Napleton The Best

Always feel like I've come home. This is my 4th Hyundai and it won't be my last! Always a friendly greeting and they matched and even bettered the TrueCar internet price. A rebate for being a Veteran was a nice touch!

Good

Enjoy approaching a New car at Maple Hyundai.I had a good experience shopping. I would love to come back again. I would tell my family members and friends. Thank you very very much.

New Genisis

I got the lease price on wanted over the phone. When i got there, the dealer honored the price with no sales pressure. Rance worked with me for a few hours and answered all my questions. I got to take long test drives in a few Genesis cars before deciding on the optional packages I wanted. The technology package is a must for true luxury car experience. We found exact the car I wanted on the lot. They also handled my Kia lease return.

perfect

will recommend this dealer to my friend and family for future purchase, staff really good people to work with it and car quality as well

OUR NEW CAR

I wanted a small vehicle, my wife wanted a santa fe. we compromised we got a santa fe. but seriously this is our third santa fe and we love it except for the fact that it has seating for seven which I am not happy with and until the end of the deal, I don't believe I was made aware of that fact.

hyundai tucson

the manager james hickman made sure we had everything we were supposed to have in the car. he also explained the features to us and connected Bluetooth from our phones and got the homelink working for our gate and garage. he was very helpful and a pleasure to work with. when we will need a new car we will definitely come back because of his assistance.

2016 Hyundai GT

Pleasant environment, polite and knowledgeable sales and service persons, second lease from this dealership.Selection is vast and waiting area(s) are comfortable. Crew works hard to acquire and maintain my business.

Very unprofessional

Discouraged and upset the contract was randomly changed days after I received the car. It doesn't seem legal that this could be an acceptable procedure

Renewed Trust

I left dealership in my new 2016 Vesloster. I'm happy. :) like the interior and the way it drives. like the phone,,,,I get tons of call so it helps me stay focus on the road and back up mirror a big help since I have cervical spinal surgery. I traded in my 2012 Elantra which left me standing several times and I was even considering changing to a different dealer. I had a 300x which lasted 12 years and was very reliable. So when I started having problems with my Elantra I got discouraged. However since my recent visit. I was treated with such great service by Arthur, John and the rest of the team I take every opportunity to share my experience with friends and family.

Great service

Throughout the whole process it was smooth and the staff made sure my needs were met. Although the process can be lengthy at times I enjoyed it and was happy to have chose Napleton Hyundai.

Dishonest and uncaring

This dealer ship does the dishonest thing of telling you one price and then make you wait for hours till your tired, hungry and exhausted and then switch prices on the paperwork hoping you do not catch it. Cars were being sold that were faulty and defective, 2 brand new cars in processing of selling had dead batteries, allow one car door to remain open during a heavy rain shower until I the customer went out and closed it. This is a larger dealership with several locations in Palm Beach County, go south or North to Wallace and work your deals. Do not buy from these crooks.

Genesis

I was buying a car to get out of my old least and I was pleased with the Genesis. So far I have very much enjoyed everything about the car.

Staff very helpful

Everyone was very, very helpful. My salesmen Daniel and Don were excellent; very helpful. Follow-up to assure my satisfaction has been exceptional. I am confident all would be there to help me if needed.

Extremely pleased

I had an extremely pleasant experience. I got what I wanted and was never pressured to go over my budget. Anthony even put my trunk contents into the new car for me. And Lisa was wonderful. I have never had such a great experience buying/leasing a car.

Waste of Time and Money...Dishonest Dealer

This place is a scam shop who do not disclose complete information to customers....I was in talks with a sales lady Reina for 2 weeks for the 2013 CERTIFIED Hyundai Genesis in their lot...she disclosed the price as $24,988 as did the website....setup an appointment for Sunday, May 15 and drove down from Tampa to West Palm (212 miles). Called up from halfway to confirm my appointment and get to know that Reina is off today...so a next guy Richard confirms the price as $24,988. I drive up to the dealership only to be informed that there is a $1895 certification fee charged by the dealer...if the car was not certified...then why advertise it as a CPO as $24,988 and if there is an upcharge...please mention it to customers who are driving down....When I reach there....Richard did not bother coming out to confirm anything...the manager Gene was not apologetic at all....neither did he honor the price agreed upon...nothing out here works as it says over the phone or the website...its only to get people in the door...rest all is a game...atHyundai USA...if your competing with Lexus, BMW and Mercedes...a good product is not enough to get you there....customer service is an important aspect in the trade....

Pleasant sales and employees

Everyone pleasant, patient and Friendly. Always pleasant and seems knowledgeable. Nice to do business with. Very helpful and making sure you were ok, wsnt any water or sandwich.

Great Staff!!

Wonderful staff & a great buying experience. Everyone makes you feel welcome from the moment you walk in the door. I look forward to a long standing relationship with Napelton Hyundai.

Review

I like my new little car. It looks cute in my garage. I would like to have spent less time at the dealership. It takes a long time to go into the finance office.

My Recent Purchase

I am very satisfied working with the NAPLETON'S HYUNDAI, West Palm Beach dealer. I got what I was looking for. The sale person was very nice and helped me thorough out the process.

Happy Customer

I look forward to the future with Napleton Auto. I will recommend my friends and family for great service. I have been a value customer for years. I won't not go anywhere else. Napleton Auto is my family.

Naplelton Simply the best.

Napleton dealership is the best dealership I have ever had the pleasure of working with. Kyle my sales person went above and beyond what any sales person has ever done for me. Thank you, Van Duke

My new Sonata Hybrid

I had an excellent experience shopping for a Sonata hybrid at Napleton's. Ben Steinberg is an outstanding salesperson who helped me through the process in a pleasant and professional manner. The staff with whom I was introduced was equally well-versed. I have since referred work associates to this dealership and look forward to having my car serviced at Napleton's. Thank you for a job well done!

My 2017 Elantra Limited

My experience in leasing my new vehicle went without any hiccups. My salesman, Anthony Carreras was very helpful in securing a fine leasing deal for me. He explained all the technology that is installed on my vehicle, and when I had questions in the days following my purchase, he was available to help. I am enjoying my new Elantra.

No title

Dealership ok. Answered all your questions and they should speak for themselves. Look at all my answered they all have my opinions. No more comments.

poor financing

Very unhappy with my loan I think its too much for ah lease, I would much rather buy.if I have to pay this amount I should be driving a more expensive car.

Great dealership and salesman Anthony

Everyone great!! Had a good experience and will definitely recommend them to my friends!! Anthony explained the car and called us to see how we are enjoying it and offered his help in any way!!

Great Experience

All staff were very attentive friendly and professional. Dealership environment was clean and inviting. Great coffee options! My salesman CARLO was fantastic! He worked hard to insure my satisfaction during the process. James ensured that I understood the features of my vehicle. Steve (a manager) explained the financial aspects insuring my understanding of same.

Excellent service.

Great service, efficient. Time stated for service was exact. Prince was friendly, asked about concerns, and helped me to set up my new phone with the car..

Exceptional customer care

Although it took 4 visits (1 to make an appointment, 2 to assess problem, 3 to finalize problem and order part and determine if warranty applied to the Canadian car) the 4th visit had my car in and out in an hour and a half, washed and vacuumed and problem solved. I was treated with respect and was well informed about the work. Giovanni was my advisor and he did an outstanding job in customer service. Thank you!

Great customer service. Great price!

I was very pleased with the lease of my 2016 Hyundai Genesis. Great price and great customer service. 2nd Hyundai and I love the cars. Will do business with work again!

Hyundai Elantra 2017

My experience purchasing my new car was great. Don my salesman was very informative and helpful. He made sure I left Hyundai a happy customer! I was satisfied in every way. I will definitely return to Hyundai and recommend my friends and family.

Excellent Service

I brought my 2010 Hyundai in for an oil change, I expressed to the service guy that I was kinda in a hurry and I needed it completed ASAP. He stated he would do his best. That's EXACTLY what he did, he was courteous and completed the work in a timely manner. I'm taking the time to write this review because my attitude was not the best this particular morning. Prince remained calm and professional as I barked my demands. Thank you Hyundai Service department for employing people like Prince.

Hyundai Purchase Experiance

Entire purchase experience was pleasant from entering the dealership to selecting,test ride,and final negotiating was pleasant,with no pressure.Overall,best buying experience I've ever experienced.Would use this dealer again and recommend friends to this dealer.

Accent

Again, our salesperson was great, and the finance person as well. They were friendly and helpful. I appreciate their honesty and support. This section of the survey needs to be less than a 25 word minimum.

Excellent I look forward to having years of service with Nap

Geovanny had helped me out before with excellent service so when I came back to resolve a passenger mirror problem he recalled the the issue we are having and immediately told me he would get it taken care of . I believe you have very valuable employee working for you . When we came back to pick up the car he met us at the business office and made sure that everything had been handled correctly

Elantra 2017

Excellent customer service ,knowledgeable salesperson and very helpful, great selection of vehicles, would definitely come back and recommend this dealership to my friends. Thank you for all your help .

Sales Personnel Service

Friendly, helpful service from the moment we stepped into the dealership. We came based on advertising post card received, indicating that our currently leased vehicle, which had another year to complete the lease, could possibly be purchased by the dealership. We would then consider another Hyundai but were just looking, and to our surprise, left with a new vehicle. Every person took care to understand our personal position, and worked with us to see if we could purchase a new vehicle.

Good Service

Fred is a great asset. Knows his business and explains all to the customer in language that a customer can understand.Keeps the customer informed as service progresses.

pleasant experience

working with napleton Hyundai west palm beach has been great. Our salesperson (Carlos), the sales general manager and finance (Mike) were very easy to work with, also service dpt (geovany pelayo). They were so helpful and informative. I wanted to thank them that now I have a very good deal on my nice car and I am more than satisfied

Magnifico servicio.

Servicio rapido y realizacion correcta del servicio y magnifica atencion personal. del empleado Geovanny Pelayo durante todo momento y nos dio todas las respuestas a nuestras preguntas.

Shady business practices

This car dealership is extremely shady and unprofessional. I came to a final price with the sales gal and the finance guy and then the sales manager came over and increased the price that we had agreed on by $1,300. I left. When they followed up with me I explained what happened and of course they apologized and asked me to come in and they would make it right and honor the price and was assured that what that manager did was not the way they do business and I would not be working with him moving forward. The morning of the day I was supposed to go in to purchase the vehicle the shady sales manager called me to confirm my appointment with he and the other sales manager. Are you serious? I didn't even go in and went down to Braman Hyundai and got a much better vehicle for the same price and top notch customer service. Avoid this place like the plague.

Great Experience

My experience at Napelton Hyundai was exceptional. Everything went smoothly and I was very impressed with all departments. Everything thing was explained and I left with no questions.

Genesis coupe

It was a pleasure from beginning to end. No misunderstandings. Up front and very helpful. Best experience ever buying a new car. Will go back when I trade

Great Experience

Had A Great experience,everybody was Helpful,in the Puirchase of My New 2017 Elantra,I will Be returning in the Future for a Car for My Wife...

Above all expectiations

Iman and Ken were amazing! They were accommodating and helpful. Their professionalism and courtesy are to be commended. They went above and beyond to make sure I left with the vehicle I wanted, under terms I felt comfortable with. I highly recommend Napleton Hyundai!

Hyundai is awesome!!!

I love my experience at Hyundai. From the moment I entered the building everyone had a warm smile and willingness to assist me. My salesperson Ben was awesome. He was not only cute, but genuine and knowledgeable!

Jennifer

I really enjoyed it, very friendly staff, Ben in particular was very easy going and made it a good experience. And my best friend also went after I told her about it and she got a car too

Was a returning customer now a lost customer

Deal was done wrong salesperson did not follow up like they were supposed to deal ended up costing me more money than anticipated I am still waiting for a call back from management I was never explained the service agreement

Olin Roberts

Great job to all mentioned above Anthony sales- Lidia business office- Mike financing and Max sales manager, it was all about me and my needs and concerns...Thank you!

Our 4th Hyundai

Our experience with Napleton Hyundai has always been professional and respectful. We really are happy Hyundai owners and with the staff there. We have and will continue to recommend this dealership to our friends.

Great place to buy a car

You will be impressed when you visit Napleton Hyundai . The sales staff will do their utmost to fit you with the car of your dreams

A wonderful way to buy a car

my experience with the dealership was excellent from the time I walked in the door to the time I drove away in my beautiful new car.

My Car Shopping Experience

This was like no experience I have ever had.Once in the dealership, they made every possible effort for me to purchase a vehicle and they accomplished their goal. I was pleased with the way it was handled,Fortunatey my son was with me and handled all the finances for me.

awful

Be prepared to devote two full days to buying a car.. Be prepared for deceitful sales and service practices. Be prepared to phone 7 or 8 times for the answer to a simple question because no one is EVER available -- and be prepared to be put "on hold" each time. Be prepared for a bribe in exchange for giving a great review.

BEN STEINBERG - SALES CONSULTANT

Ben Steinberg Sales Consultant Napleton's West Palm Beach HyundaiMy husband and I had the distinct pleasure of meeting Ben Steinberg, an exceptional young man, exactly a week ago today (2/24/16). I cannot tell you how extremely accommodating, patient, and charming Ben Steinberg truly is. And if youre wondering whether theres anything else I can add to his personality platform, yes there most certainly is. Ben really knows the Hyundai showcase of cars. With Ben and my husband by my side, I re-test drove the Sonata SE as well as the Sonata Sport. Initially, I actually couldnt readily decide between the two. However, Ben impressively answered all of my questions and concerns, and I knew by the time I had completed both test drives and experienced a lengthy and pleasurable visit with him that the Sonata SE was simply the right car for me. In addition, Ben educated me on very specific car facts and details and offered helpful tips that would provide an effortless transition to my very first Hyundai Sonata. And guess what? I love my brand new Sonata and couldnt be happier. Thank you again, Ben, for spending considerable and precious time with me, and for making me feel as if I were the only female senior citizen who existed in the world on that eventful day. You focused primarily on me (and me alone), and you treated both my husband and me with genuine kindness and respect. For that, we are truly grateful, and thats why we will never forget you! Thank you again, Ben, for being so wonderful and making us feel so very special!Cynthia and Warren L. Stovell

Wonderful

I had a wonderful experience at Hyundai and would recommend to anyone looking to purchase a vehicle. Richard was straight forward, honest and worked hard on getting me into the car I wanted!

snakes in the grass

Very deceitful dealership. Buyer beware! No upfront talk. No straight answers. A lot of HIDDEN FEES! Wouldn't even tell me what my interest rate was AFTER THEY RAN MY CREDIT! I told them i would never do business with such liars. I ran out of there so fast and they followed me to my car harassing me. They said they would remove some of the fees. I told them to keep there car it's PRINCIPAL. went to Earl Stewart bought the same car for 3200.00 less and less miles and a few extra bonuses. Oh and they HONORED THE INTERNET PRICE! Wpb Hyundai u need to take some notes from a REAL dealership. ..

Pleasant experience.

An easy purchase. Good customer service. Sales person was very knowledgeable and accommodating . He knows his cars and inventory. The entire experience was very smooth and easy.

Napleton's is a good place to buy a car

The salesman and leasing agent were very professional. We test drove several different vehicles with different options before we settled on the car we eventually chose.

Leasing of a car

My experience was excellent and I would recommend the Elantra to anyone who is looking for a new car. The staff was very professional and friendly

My Experience

I usually don't enjoy buying cars but this experience changed my whole outlook. It was actually a pleasure and makes it easier on my next purchase. Keep up the good work.

Good and fast

All good I like the way they treated me through very professional very quick on delivery never had to wait for anything it was always asking if I was comfortable or needed anything

Happy with my purchase!

Mark Boscarino was very nice and easy to work with! Anybody who is looking for a new car should go see him, you will be very happy with your purchase!

VERY POSITIVE

THE EXPERIENCE AT HYUNDAI WAS VERY POSITIVE, TONY WAS VERY NICE AND HELPFUL, WE WOULD GO BACK TO THIS HYUNDAI DEALER ANY TIME. IT WOULD BE NICE IF THERE WOULD BE A BETTER COLOR SELECTION.

Great!!!

Very happy with my deal, great costumer service ever, dealer was clean illuminated, organized , i will recommend this place to friend, family, and all my maintenance service will be done at the dealer. Thanks

It was a great experience buying a brand new car.

Carlo Suarez was great. He found everything that I need. Excellent Salesman. Wish there were more like him. Thank you. Also, thank you to Dustin White he was great as well.

Amazing experience