Napleton Lincoln Blue Island
Napleton Lincoln Blue Island
Customer Service: 4.7 Buying Process: 4.5 Quality Of Repair: 4.8 Overall Facilities: 4.6
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Repairs to 2013 Navigator
Always get top notch service. Repairs are always done right the first time.
Napleton Blue Island is GREAT!
Just Great!...Dennis in service and Steve in finance are truly GREAT people!!!!
Buyer Beware! Defective Keys Distributed
We recently purchased a nice 2014 Ford Flex Limited from Napleton Lincoln Mercury in Blue Island, Illinois, and discovered the next day that both sets of keys given to us were defective. While on the test drive, the employee had placed both keys in the cars cup holder and then started the vehicle without any problem whatsoever. As a result, we had no reason to assume that there was any problem with the keys, but, unfortunately, we were quite WRONG because the actual working fob was missing the emergency door key, and the other fob wasnt even programmed for our vehicle; therefore, leaving us without any emergency key whatsoever for our vehicle.Upon our discovery, we immediately contacted the dealership about our predicament, and, again, assumed that they would be more than willing to help us. Ultimately, however, they have refused to make it completely right. First, they basically said that it was a used car and those were the keys that came with it. Later, they said that since we had received such a great deal on the vehicle, it was our responsibility to deal with the keys. Yes, we do believe that the vehicle was a good deal for us or we wouldnt have driven two hours from Wisconsin for it; however, we never once asked them to go down on their advertised price except to honor their customary deduction for the online statement concerning an email to them for the Napleton price. If they didnt want to sell the vehicle for that price, then why did they advertise it in the first place? In our opinion, a great deal shouldnt allow for the dealership to hand out improper keys. After continually telling them that we werent being unreasonable in our request, they finally offered to replace the missing physical key and give us $100 towards getting a new electronic fob (only if we drive 2 more hours to their dealership) after we had spent almost a week doing what they had instructed us to do, including replacing the battery on the one fob, having it verified that it was NOT programmed for our vehicle but rather was a Lincoln fob, and getting an estimate of $369 plus tax from a Ford dealership in our area to fix the entire problem. We dont believe that we should be out anything due to their incompetence or misrepresentation. Consequently, we bought a used vehicle from a supposedly reputable dealership that now refuses to stand behind its mistakes.The salesperson/manager Joe Bower was very professional, helpful, and prompt in returning phone calls during the entire sale and even afterwards in attempting to deal properly with this issue, but his hands became tied when the General Manager, Gene Kennedy, apparently refused to grant his permission to fix/replace the two fobs completely at the dealerships expense. As a result, we will never recommend that any of our friends or family go to this dealership because it refuses to stand behind its products and correct its employees mistakes. Who would think that an official Ford Lincoln dealership could not be trusted to give out working keys to the vehicle you just purchased, even if it is a used one? How can the dealerships general manager feel that it is any of our responsibility, as the customer, to help with any initial key purchases for this vehicle that supposedly came with two good keys, especially since we were never notified to the contrary? We have purchased several Ford vehicles over the years at various dealerships, and we have never encountered anything as unreasonable or ridiculous as this. If you decide to purchase a vehicle from this location, make sure you thoroughly inspect not only the vehicle but also the keys because you may not be able to count on them to make things right, as in our situation.
service review
regular service on vehicle. No problems with service or repair shop. Car was washed and work was performed in a timely manner.
Great service!
Great service on my MKX, which was called in for a gas tank. While my car was in service they did the regular checkup so I didn't have to come back. Good service will be back!
Clean and orderly facilities
Even when my head say no, they're thorough enough to give me pause and accept their professional opinion and help find solution that is satisfactory for both party.
Gene & Scott Are Great!
Honest People with Family Values!...They truly made the buying process EASY. Steve in the finance office is an expert at his trade.
Service
Knowledgeable, patient, friendly, personable with the clients.
My MKS
Hi; The service & staff were very helpful, as we were greeted with a smile and hospitality. You took care of the problem (squeaky brakes/rotors) as we waited. Didn't take hours on top of hours to do and that was appreciated. Although you are of further distance, Facilities was nice & clean which makes a Bold Statement to me. I will be using you again. Thank you.
Great service
It's always perfect. I never have any problem when I take my cars for service. The are honest and always helpful.
Great Service
I have a 1997 Lincoln Town Car that needs professional TLC. Which neighborhood shops cannot provide, so if you want repairs done correctly, Napelton Lincoln in Blue Island is the place to go. Mike and Dennis will answer all questions and have you safely back on the road. L. G.
Great Service!
The Service Dept. and Service Managers are always helpful. We make an appt. and they are ready for us and we do not wait a long time either.
Customer
Always really nice and professional when I bring my car for service
GREAT PLACE TO DO BUSINESS WITH
I HAD TO BRING MY MERCURY INTO SERVICE BECAUSE OF A TIRE ISSUE. MIKE WAS AT THE DESK AND RECOGNIZED ME RIGHT AWAY. I EXPLAINED THE ISSUE AND HE DID NOT BEAT AROUND THE BUSH. HE LET ME KNOW I WOULD HAVE A LITTLE BIT OF A WAIT BECAUSE IT WAS LUNCH HOUR PLUS THERE WERE A COUPLE OF CARS IN FRONT OF ME. I UNDERSTOOD SINCE I HAD NO APPOINTMENT. MIKE GOT MY TIRE REPAIRED WITHIN A SHORT TIME . I HAVE ALWAYS RECEIVED GREAT SERVICE FROM NAPLETON EVER SINCE I BOUGHT THE CAR HERE. ACTUALLY I BOUGHT MY LAST 3 FROM NAPLETON. QUITE HAPPY WITH THE CAR AND THE SERVICE I RECEIVE HERE. WHAT I LIKE MOST IS YOU DON'T GET A BUNCH OF SCARE TACTICS ON SERVICE REPAIR HERE. PLUS YOU DON'T SIT FOR HOURS. I HAVE ALL MY AUTO WORK AND NEEDS DONE HERE EVEN THOUGH IT IS NOT MY CLOSEST DEALER OR AUTO REPAIR. REASON BEING IS THE QUALITY OF SERVICE AND THE HONESTY. IT MAY BE OUT OF THE WAY OR COST A LITTLE BIT MORE BUT AT LEAST I KNOW MIKE AND DENNIS LOOK OUT FOR THE CUSTOMERS. (THAT IS HARD TO FIND THESE DAYS) THANKS AGAIN FOR THE GREAT SERVICE AND EFFORT. I FEEL YOUR SERVICE DEPT IS ONE OF THE MAIN REASONS I AM A REPEAT BUYER FROM NAPLETON.
Service was quick & easy.
I had called on Thursday to the Service Department regarding a noise I heard from behind the dashboard. The service rep knew instantly what was wrong and stated that he'd need a special part to repair the problem. I asked if I could come in the following day sometime in the afternoon (I wasn't sure about the time). The service rep agreed and when I arrived he stated that he had two different parts on hand for my situation. Within an hour or so, he had my car repaired and I was on my way home. Dennis, the service rep manager was very helpful.
service on 2012 MKZ
2012 MKZ the service was good and the staff was very helpful
Miss.
Gene, the General Manager AND Steve, the Finance Manager are Great. I would recommend them VERY HIGHLY!!!!
Kate Fitzgerald
I have always had excellent service and have recommended you in the past and will continue to.
GREAT SERVICE
BROUGHT MY CAR IN FOR A FULL CHECK UP AND AN OIL CHANGE AND YOUR CREW FOUND A MAJORPROBLEM AND BROUGHT IT TO MY ATTENTION. IT WAS REPAIRED ON THE SAME DAY. YOUR STAFFIS ALWAYS VERY HELPFUL. i USUALLY DEAL WITH MIKE MAHER AND DENNIS AND THEY AREBOTH GREAT.
service
service was perfect,clean,quick and the staff was friendly
Office
Your service department was very helpful. Offered advice and very professional. Thank you.
I love Napelton Lincoln
Dennis has excellent customer service skills and is very knowledgeable when it comes to Lincoln as a whole
James Ross
Napleton on 2950 W.127 St dis a good work on my MKX
MKZ recommended repairs and service visit
Great service and timely repairs. Service staff very helpful
Improvement in time
They did a good job, I wished they had notice the light in dashboard that show "Low tire." Other than that it was speedy
Excellent service and workmanship.
My 2013 Navigator was in for repair due to an accident. I was kept advised on the status of the entire process all along the way. Service and workmanship was excellent as always. More dealerships should operate the way Napleton Lincoln Mercury in Blue Island, IL does. When you find honest people with integrity working in a place of business such as Napleton you won't want to go anywhere else, I know I don't.
customer service
Excellent service performed in a very timely manner. I always return here even though it is not the closest location for servie. reason being I get good services and don't get unnecessary scare tactics to get service I don't need.
Great services
You do very good work you have good prices your covient very good customer service and your my new shop
oil change
I recently got an oil change, this was also part of my 25,000 mile maintenance check. The only thing I didn't like is being charged $55.00 for the extra 2 quarts of oil my car needed. I didn't mine paying for the oil change, I was just under the impression it was covered with my warranty/maintenance check. Also I think $55.00 is a lot for 2 extra quarts of oil.
Mr. Dave Walsh
Mike Maher has always been more than helpful and always goes out of his way to get my car serviced quickly, along with being able to answer questions and resolve problems.
service survey
I was very please with the service and the staff and the waiting area was user friendly. The car wash was much appreciated since we had massive amounts of snow and my car was extremely dirty.
Great service & staff
very professional & answered all my additional questions. Ive brought my car in several times know & I'm very pleased with the whole experience. Thank you!!
Napleton Lincoln service survey
60,000 mile service for my 2012 MKZ. Service was great and the staff was very helpful
Awesome Dealer and Service
Purchased my used Lincoln here and bring my car in for all its service needs. Great customer service!
Great Experience
My experience was great. I had a service appointment at 11am and I was done by 11:45am. I was very pleased with the service department as well as the customer service. I will definitely bring my car there again to be serviced.
excellent service, facility etc.
I purchased my Mkx a few years back and they still make me feel like a family member. I would absolutely recommend this dealership to my family and friends. The service department is outstanding.
great service
My total experience was excellent! Mike and Dennis are pheomenal!
Great service
You always do a great job on my car and come a way with a clean washed car.
Mr. Arthur Stoudemire Jt
Staff was courteous and informative. My only problem was the charge of 130.00 dollars for a engine code diagnostic. This free at most auto supply stores.
.Fixing my 2011 Ford Explorer
I called ahead & got a 9:30 appointment for my 2011 Ford Explorer. I wanted to have the brakes tires etc., checked out as we were going on a driving vacation. Mike & Dennis in the Service Dept. really took care of me. They did the inspection & made sure I was in good shape for the upcoming trip. They looked over & fixed all needed areas. They changed the oil & had me on my way in 1 hour. They even had the car washed & got rid of all that road salt all over the car. I love the friendly service I get from the Gen Mgr. Gene Kennedy & Mike & Dennis in the Service Dept. each time I come in. They really make you feel good with their professional attitudes & great service. I will be back! Thanks again for being an honest & friendly dealer.
Good job.
I always have a good experience with Mike, Dennis and the work crew at Napleton. I am well pleased with the work and taken care of in a timely manner.
Always a great experience!
Very quick, professional, and efficient. I highly recommend this dealership for maintenance and repairs.
Consumer
2010 Lincoln MKX Maintenance staff are always helpful!
Great service!
Very we'll satisfied thanks !! Over all very happy would recomend you anytime !!
Recent service on 2013 Navigator.
Service was great as usual. Work is always done in a timely fashion and done right the first time.
Napleton Is the Best
I OWN A 2012 MKS Lincoln. When I pulled into the service area the service person greeted me by name. I asked about my Navigation updates. Dennis was very helpful in getting info for me i.e., cost, process and how long the update would take. My vehicle was ready in less than an hour, including a carwash. It is always a pleasure bringing my car to Napleton Lincoln for service. Keep up the good work.
Great service
Dennis was very helpful when my car wasn't working. He made sure that he found out what the problem was and was able to fix it Thanks
Great services
My 2014 fusion was in good hands everybody was pleasant n helpful I will bring my car here again anytime it needs service
nice surprise
My oil change was free. I only like to let Napleton change my oil because I know its done right. I have been to other places a few times and I was overcharged or they didnt use the correct oil. Anyway I went for my oil change and my rewards points covered my oil change. I was only there for 30 minutes and they always wash my car.
napleton
My experience with napleten was great I was signed up for savings as well I received a cupon for any service which I wanted to use it for that's very nice.
Great service with efficiency, professionalism.
New tires for my MKT were recommended and installed. Dennis and Mike did a very nice job and helped me to get a $70 rebate. The work was done quickly and efficiently.
John Rosynek, 2015 MKX Lease and Review
I leased a 2015 MKX as a return customer, and the experience was as pleasurable as previous. The GM, Sales staff (Gene/Scott) are excellent to deal with in all aspects of purchase/delivery and future Service requirements are sure to be as professional as in the past.
customer
my experience was very positive. Work was done in a timely manner. Waiting room was comfortable.
Great professional service and very clean facility
Very courteous and professional staff. Would highly recommend Napleton Lincoln in Blue Island.
A Truly GREAT Sales Experience!
Scott, the Salesperson and Steve, the Finance Director are extra attentive and professional.
x12345
The staff at Napleton was extremely cordial and helpful.
mr .
oil change no suprizes
Fantastic service
My car was in for repairs front end damage from hitting a construction barrel. I can't say enough about the service center. Mike, Dennis and Wayne are fantastic. My car looks great, I could have gone someplace else but trust and confidence is very important. I never have to worry when I have my car in for anything. I bring my car in for everything and have always been highly satisfied. Because of the fantastic service I receive I would not hesitate purchasing another car from Napleton. Scott sold me two cars and he is fantastic. Again I can't give high enough marks for everything the service center and Scott have done for me. Please give them a big thank you you have a great group there.
great services, was able to get me in on time
Slight surface damages on left fender/bumper. Was fixed and back in services in allotted time,plus I was informed as to what was happening during the process. Thanks to Wayne , body shop manager.
Recent service on 2007 MKX.
Always a top notch experience. Best service department I've ever dealt with.
Great service!
They were prompt with service and answered all my question about my truck.
SERVICE DEPT
My car was in for routine maintenance which was done very timely. I have been using Napleton in Blue Island for years because of the service department even though I have Mercury and Ford dealerships very close to me. the main reason I come hear is because I get service done at the time I was given and do not get ongoing scare tactic maintenance suggestions. The advice has never been over the top in terms of need. Plus the dealership takes care of all recall maintenance during regular appointments.
Customer
Excellent service and will probably shop at this location if I purchase another Lincoln.
Great service but tiny waiting room
The wait time for the service was acceptable and I loved the free car wash. The only problem is the tiny waiting room.
Do not have one
the dealership is very nice, and they keep my car running
Carl Rollberg
We are quite happy with our prestige Lincoln MKZ. We're also extremely satisfied with the Dealership of Napleton Lincoln and their service center. They treat us great and always make sure we don't have any issues.
Professional Staff
My Mkz was not purchased here. Service is good, staff was helpful (your staff is more professional than other big named service departments).
Quick Deal
Agreed on price over the phone and traveled 500 mi. to pick up the car. Wanted a quick transaction and got it. Was in and out of the dealership in a little over an hour (including financing) and returned home. Would do it again.
Bought a GMC at Napleton Lincoln...
Found a GMC Yukon XL on cars.com that Napleton had so we headed out to Blue Island to see it. Gene, Scott and the rest of the staff were good to us and at no time did we feel presure to buy anything or thought any games were being played. We got a good price on a used vehicle (less than other dealers had similar vehicles for) and not only did we find the staff to be friendly, but they even kept the kids entertained as we signed the paperwork. If we need another vehicle and Napleton happened to have what we wanted I wouldn't hesitate to buy from them again.
Great car dealership
In December we bought our 2nd car from Napleton Lincoln (formerly included Mercury). The people at Napleton are genuine and dowright friendly. As soon as we come in the door or sometimes outside as soon as we get out of our car, they greet us by name. This is always the case with Scott. Whether it's buying a new car, in for oil change or repairs, they are always the same. They don't pressure us and they don't try to talk us into something we wouldn't want. I only with we would've purchased pervious cars from them. Our first two cars were bought by a different Napleton Dealer in Blue Island many years ago. We were treated well there also. I hope this review helps others to decide to make their purchases from Napleton. They won't regret it. We sure don't. Thanks Napleton!
used car
They are liarers and i wouldn`t recommend them to anyone.
Napleton lincoln dealership
horrible dealership. Called them to buy a 2002 sonata and told them i was stopping by to buy it in a few hours. Drove 50 whole minutes there to find out they sold it to someone else 5 mins before my arrivial. Very rude dealer who didnt even apologize on top of that. I wouldnt recommend this dealership.
We bought our 2nd car in a row from Napleton
We bought our first two cars from Napleton Chrysler/Plymouth and our last two from Napleton Lincoln. They don't pressure you when you come in. We are shocked at the price of service sometimes, but that's just the way it is everywhere. The people in Sales and the people in the Service Dept. always explain things to us and we always walk out happy and satisfied.
Very Nice People
Great Deal, Great people! I would do business with Fran Napleton again. My husband and I love our new Lincoln MKX!! My salesman Paul Frestel treated us like human beings. thanks Paul
Mileage: 1185
Color: Other
Transmission: Automatic
Body Style: SUV
City: Blue Island, IL
Engine Type: 4 2.0L
Mileage: 10
Color: Other
Transmission: 8-speed Automatic
Body Style: SUV
City: Blue Island, IL
Engine Type: 2.0L I4 16V GDI DOHC Turbo
Mileage: 23996
Color: Other
Transmission: Automatic
Body Style: SUV
City: Blue Island, IL
Engine Type: 335 hp 2.7L V6
