Napleton Ford in Libertyville

Thank you!

We love our new car and want to thank our super sales person Ken Baumann!! Thank you Ken!! It was well worth the extra drive!

2010 CHEVY MALIBU

Napleton Ford, Libertyville. Sept. 19, took my daughter in to purchase a used reliable vehicle. Thank you Ken Baumann for your helpful insight, when girls aren't sure what they really want. We appreciate your amazing service!! Anyone looking for a new or used vehicle, Ken is the guy who cares about your needs! Give him a call!

Best used car purchase ever!!

My husband and I arrived at Napleton Ford late on a Saturday afternoon to look at a used CMax Energi hybrid plugin. We called ahead because they were an hour from home and Alfredo was waiting for us when we arrived. It didn't take long to know we wanted this car and we were very pleased with the way we're treated by Alfredo Meno in Sales, Rachel Goc in Finance, and Luke in Service. They were all very friendly, helpful and knowledgeable.

Good service, Ken Baumann is easy to work with!

Got the Focus ST with an easy sale. Ken was easy going and enjoyable to discuss the car with. I enjoyed my experience and will return one day. I can easily recommend this dealer and Ken Baumann to others.

The most streamlined excellent service experience ever!

I am writing this because of such a unique and awesome experience I have had with this dealership . First of all I am 2900 miles away from home. I have needed o buy a car for the last two months but I wanted it to be a good, decent running car for reasonably inexpensive. I knew that going through a used lot was going to be a hassle considering I wasn't there. Well, I had Napleton Ford in libertyville make it seem as flawless as possible, as if I was there in the seat signing papers. I had a family member test dive the car, take all the pictures they needed to take, take payment and then send me the paperwork here in California to sign and return. They even gave me a return paid envelope. AMAZIING! Big shout out to Ken Bauman who made this process remarkably easy and simple. Being that I am in California, they allowed me to keep the car on the lot until someone from my family came to pick it up! If ever I am in the market in Illinois to purchase a car again, I will definitely be shopping with them! Thanks Ken and thank you to the team for making this usually horrific experience so easy and so streamlined!

Great place to buy a Ford

Great place. I did not have any issues buying my car and felt confident in my purchase. Ask for Cecilio Ruiz when you walk in. He is very knowledgeable and not pushy at all in helping you make the best decisions you could possibly make. I hope he is still there in 5 or 6 year when I will need to purchase again.

Napleton Ford - My Experience

We are not sure where to start. We have to say there was no pressure to buy new or used and it is important to know that we were not looking to buy anything. The staff was fantastic from service to sales. My new friend Ken Baumann was nothing but totally honest, listened to our needs and helped us make the purchase of my first vehicle that was very efficient and not time consuming. This all is thanks to Ken.Do not hesitate to meet Ken and his team,Dr. Zelek

Great sales team

If you want to buy a vehicle, this is the place to shop. Alfredo and Steve make the best sales duo by far. Just bought my third vehicle within 10 months If you want to buy a vehicle, this is the place to shop. Hope to buy one more before the end of the year.

Professional Sales Team

It was a pleasure dealing with Bill Swanson (Sales Consultant) from the beginning. My Wife and I arrived just before closing on a Saturday and we were treated as if the dealership just opened for the day. Bill was very informative answering any and all questions we asked. Explained indepth the details of the vehicle we were test driving, and never made us feel rushed or uncomfortable. After we agreed to purchase vehicle well after closing. Bill had the car cleaned inside and out and ready at front door for us to take delivery. Bill Thank You for the Great Experience.

John and Laura Berthiaume

We were so happy with our experience in buying a used Van. Bill Swanson our salesman did an excellent job. He was professional and very accommodating. Donna in the finance dept was pleasant and also very professional. We would recommend our family and neighbors to buy at Napleton Ford. Thank you for yopur great servive and we look forward to doing business with you again.

No pressure online sales

Contacted online they followed up and were very professional, no pressure sales tactics would recommend contacting and doing business with. Will monitor there inventory in future

Oustanding Service!

I have nothing but GREAT things to say about the servicing of my vehicle! My Service Rep,, Graham, as well as the mechanic, Jeremy, who works on my vehicle, have always gone above and beyond what is required of them.Thanks Guys! :)!

A dealer that stands out

Great sales sevice, friendly, and perhaps even more Important, knowledgable. Josh made this purchase a memorable expierence, The show room was under construction, He stared by helping me find my way into the building, the front door was being worked on. He went on to make me feel confortable in spite of the noise. I'll by from this dealer again.

Great Auto dealer

We purchased a new car from the Napleton Ford Dealership in Libertyville . We have bought many cars in our lifetime and will tell you that they made my experience the easiest it has ever been. It started from when we entered the dealership and was greeted by a salesman named Josh, he showed us all the features of the new Explorer like My Ford Touch, Which is amazing and blows all competition. My husband and I landed on the FordExplorer because of the service I received from Napleton Ford and the Technology that the car has...and OH... not only did they give me a great price but the management staff was great and I was able to finance my new car at a better rate then I got at my credit union... Thanks !!!!! Expect a lot of my friends and family to buy a car from you guys!!!!

Great experience with sales / management / service

Purchased a pre driven car at Napelton Ford. Tim Barcal was great to do business with as well as Steve, one of the managers. Addionally, Rena and Juston in servive were very helpful in doing some additional 'prep' work on my vehicle. Thanks to all of them to make my first experience with Napelton Ford a very 'positive' one.

Amazing!

Great customer service! Josh and Rich helped me find a car in my price range that is absolutely perfect! I was in and out in what felt like no time! I will deffinatly be back to see them next time!

Most Enjoyable Buying Experience

What a pleasure we had dealing with Napleton Ford in Libertyville Tim Barcal and Kevin Gordon made our purchase of Ford Fusion an easy decision with their honest an informative answers to all our questions. Great experience for us

Exceeded Our Expectations for a Car Purchase

Bill Swanson made our car buying adventure a truly positive experience. He was professional, courteous, honest, and down-to-earth. He worked with us and was timely in communications when we were waiting for our ordered car. He took the stress out of buying a car. My wife agrees. We would definitely buy another car from Bill and Napleton Ford when the time comes for another purchase.

Great Customer Service

This was my first time ever buying a car. Tim Barcal was so helpful with everything and had such a positive attitude that made everything much more enjoyable. I learned a lot throughout the whole process and Tim is such a genuine guy. I loved this entire process because there was no pressure. Tim took his time showing me cars that would work well for my situation as a first time buyer. He worked hard to get the best used car for the best deal! I highly HIGHLY recommend Napleton Ford and Tim! Best experience I could ever ask for!

Great Sales, Great Service

Recently bought two vehicles from Napleton Ford. Great sales personnel in Alfredo Mena and Steve Potts. Great service department, which includes Jason, Rena and Luke. I will visit Napleton first when looking for the next vehicle, possibility as early as this summer.

Excellent Customer Service!

Mr. Bill Swanson, our sales consultant at Napleton Ford in Libertyville was very professional, and knowledgeable. He helped us find the exact car we were hoping to find. Bill Swanson and the fianace manager made the car buying experince at this fine dealershiship very enjoyable and and efficient.

Great service associate

I bought my escape for the ford and I take it to get service and the service representative Natalie it's one of the best people I have worked with she always gets me in and out as fast as possible.

Best car buying experience

If you are looking to buy a car, find Tim Barcal at Napleton Ford for the best car buying experience. He is knowledgeable, honest and his low pressure approach makes the experience a pleasure rather than a hassle. Our family has both purchased and leased cars with Tim and Napleton and we couldn't be happier with the outcomes. The staff at Napleton are willing to work with you and make car shopping a breeze. Thanks to Tim, Rich and Mike our family now has a new Escape and Focus! Don't waste your time going anywhere else.

Great People, Great Service

My wife and I recently purchased a car from this dealership. Dan Hightower was very helpful in helping us find the right car at the best price for us.We have owned the car for about two weeks now and truly love it. Thanks Dan!

Why Go Anywhere Else????

Bought a 2011 Escape from Larry. Was greeted at the door with smiling faces. I am disabled and everyone was extremely accommodating. I knew what I wanted and just went in to look and ended up driving away in my new car. Sales process went very smooth. Kevin, sales manager, has good negotiat.ing skills and we both walked away happy. Had to bring it back a few days later for a minor service problem. Scott, service advisor took me in with no waiting and the problem was resolved. Service department was the cleanest I have ever seen anywhere. Hats off to Napleton Ford Libertyville for a GREAT car buying experience

Best Used Car Buying Experience Ever!

I was in the market to buy my son a car because he got a new job far away from home and taking public transportation was not an option. I dread used car buying because for some reason I always felt like I gotten a raw deal so I was not looking forward to it. I found a car via my online search that was located at the Napleton Ford in Libertyville. He came out and test drove it and loved it with the exception of a bumping noise coming from the back passenger side of the car. Our Salesman Tim Barcal was amazing, he told us he didn't want to sell us the car until he found out the problem. So, he let us know the next day that the mechanics looked it over and decided that it wasn't worth fixing and that it wouldn't help even if they tried. I appreciate his complete honesty. Not only did he save me from making a bad purchase, he and his manager Steve (the owner) went out of there way to find me a used car that was equivalent to what I was looking for and also gave it to me for the same price even though it had 20K less miles. I was extremely impressed and so very grateful to them both for making this a good experience so easy.

Genuine Care

First time leasing and we didn't know what to expect. From the moment Tim Barcal started to assist us, we immediately felt at ease. He genuinely believes in the product he's selling and he makes sure you get the answers you want. He was as excited as us about the features.They didn't have a car with the exact options we wanted so Tim worked with other dealers for a trade. He was very responsive to e-mails and phone calls while we waited for the car to show up. The car was delivered in a couple days and we're all set! Other dealers' price was comparable... but Tim kept up at Napleton!

Purchased a 2004 Ford Ranger

I bought a 2004 Ford Ranger from Daniel Hightower at Napleton Ford in Libertyville and the whole experience was very easy and pleasant and I was very happy with the purchase and price of the vehicle I bought.

Fabious

After four weeks of searching for a used Ford Focus, I found what I thought was the best one. I arrive early at the dealership before they open to view the car. Satisfied with what I saw, did a test drive and made the purchase. During the test drive I noticed a slight shudder during on acceleration but tapering off as the car got up to speed. I figured it may be a spark plug or wires.This car is for my son. So, I had taken it to my mechanic for an evaluation. Sad to say it was not in the engine compartment. But, in need of both CV axle shaft assemblies and wheel hub bearings, to be replaced at a cost of a little over one grand.Yes, I did test drive the car and being ten years old, I question would the dealer be of any help with the repair costs. All I could do was send an e-mail stating the problems and a copy of the work required to correct the problems. Hoping to get more than To Bad Sucker response, such as one I received a few years ago from a Ford Dealer in Arlington Heights. But, NOthe Used Car Sales Manager at Napleton Ford in Libertyville, IL called and said only a few weeks has gone by since the purchase; they will honor the cost with a check for half the repairs.After I had gotten myself off the floor, I thanked this fine Gentleman. In my sixty years of buying cars, this is the first time I experience a dealer going way out of there way to please a customer (me).Praise to Napleton Ford in Libertyville, IL. You will be the dealer for any future auto purchases. I do hope anyone reading this would consider stopping at Napleton Ford before purchasing any used or new cars, Im sure you will be pleased with their service.THANKS AGAIN!Edward Dudzik

As dealer to ship is I to cruise

All the representatives I encountered were friendly, optimistic and open. It was made clear from the get go that my needs would be met within a practical sense that breached the point of generosity. I left with a great car and feel secure. Honesty is a virtue not forgotten here. I would recommend this dealership to friends and family alike.

Felt like was at a used car dealer

This reminded me of the old day tactics at car dealers. Stall tactics, bait and switch techniques, every answer to a question contradicting prior answers. I tried here once a few years ago and went elsewhere and sorry to say nothing changed. A throwback to the old days of car sales.

ZERO STARS! HIGHLY NOT RECOMMENDED DEALERSHIP. SCAMMERS.

ZERO STARS! HIGHLY NOT RECOMMENDED DEALERSHIP. SCAMMERS. I purchased a vehicle and they lied about the $1,000 cash back incentive from Ford for their customers. They just put it in their pocket. After everything was completed, spoke with the manager, Kevin, and he didn't care at all. He told me he had everything on paper and the salesman Jim was supposed to tell me that but he didn't and Kevin didn't want any responsibility. EXTREMELY UNPROFESSIONAL AND WORST CUSTOMER SERVICE!!! Good scammers, this is the reason for the dishonest stereotypical car salesman - it's all true. I WOULD NOT RECOMMEND ANYONE TO GO THERE AND PURCHASE A VEHICLE.

Great Experience

Great experience! Larry answered all our questions and listened to what we wanted. He showed exceptional professionalism and never tried to push a sale on us. I felt comfortable throughout the whole process. Thanks for getting us into our new F150. Rich also worked diligently to get us the financing we asked for. Rich helped us buy our escape three years ago so we felt at ease working with him. We even talked about a lease in a few months. Definately impressed with the customer attention.

Awesome customer experience

Great experience! Larry answered all our questions and listened to what we wanted. He showed exceptional professionalism and never tried to push a sale on us. I felt comfortable throughout the whole process. Thanks for getting us into our new F150. Rich also worked diligently to get us the financing we asked for. Rich helped us buy our escape three years ago so we felt at ease working with him. We even talked about a lease in a few months. Definately impressed with the customer attention.

Informative and Helpful

The team at Napleton Ford was incredibly helpful with my Ford Escape purchase. Because this was my first car purchase, Bill, Rich and Kevin explained everything very clearly and presented multiple options before having me make any decisions. I highly recommend this dealership! Thank you to Bill Swanson, Rich Freni and Kevin Gordon!

Informative and helpful

The team at Napleton Ford was incredibly helpful with my Ford Escape purchase. Because this was my first car purchase, Bill, Rich and Kevin explained everything very clearly and presented multiple options before having me make any decisions. I highly recommend this dealership!

Wow! Very helpful!

Napleton Ford was awesome and so was our salesman - Daniel Hightower! He was patient, answered question after question, had some ideas on comfort, and was hands down more professional, interested and polite than many other salespeople in the area. Would highly recommend this dealership and sales team.

Tim is GREAT!

We had the pleasure of having Tim as our Salesman! We came with the intentions of looking for a specific used car we saw online, and he brought us right to it. We have been shopping around for a good used car for a couple of months now, and all other dealers do is try to get us to buy new and out of our price range or treat us like we are ignorant. Thank you Tim and everyone at Napleton for treating us fairly and not sugar coating the facts for us. In the future we will be doing business with them!

Great People, Great Help

I purchased a new Ford Edge from this location and was extremely happy with the service from the moment I walked in the door. As a Costco member I was originally referred to a dealership much closer to home, but when I didn't get a good feel with that dealership I spoke with Costco and explained that I'd be willing to travel further for good service, and I was referred here. I called and spoke with Tim Barcal before coming in, and he was very helpful, emailing me options before I even hung up the phone. When I arrived at the dealership he was very friendly and I felt I could trust him from the start. Tim explained he had a scheduled day off and so when trying to locate the exact vehicle I wanted to purchase Kevin Gordon took over and kept me informed the following business day. My brand new edge arrived quickly within 24 hours, and when I returned to officially purchase it Tim was very thorough, patient, and helpful in going over all of the options and functions of my new Edge. Rich Freni was very helpful in explaining and reviewing the financing details, and I even saved more money thanks to his insights about taxes and selling my 'old' car to another individual. As I explained when I left, I hope it's many years before I look for another car, but I'll definitely return to that location and ask to work with Tim, Kevin, and Rich from the very start. Awesome experience all around.

Stay away from their service department!

I took my Ford Econoline E-250 to this dealership after my local mechanic could not fix an alignment issue, I was told that it was a drag link and gear ASY issue. After replacing the parts and charging me a total amount of $1,800, the problem was not resolved at all. Since my employee took the van off the lot without checking (obvious mistake on his part) I found out later that day that the steering is still dangerously wavy, and on top of it all, they left the steering wheel disassembled. They refused to refund any money at all after acknowledging that they could not figure out what the problem was. The best they could do was offer me a discount a new truck. No thanks. Be very careful taking your vehicle to these guys. Worst mechanic experience of my life.

Amazing Professionals!!

I searched the entire midwest for an F-150 with the options I was looking for. I contacted a few other dealers but either they could not find the vehicle or they wanted to play games instead of sell a truck. I had been eyeing an F-150 on Napelton's lot for approx 6 weeks, but felt it was out of my price range. I emailed the sales team of William Underhill and Mike Chiappetta. I was promptly contacted and within 36 hours, we were able to negotiate a price for the new truck, a price for my trade in and a price for an extended warranty. No games, no lies, no bait and switch. An honest mans deal. Upon arriving at the dealership, my wife and I were promptly greeted by Jim Mueller, who was one of the friendliest salesmen I've ever had the privilege to work with. Jim, Mike and William made my wife and I feel at home in the dealership. Jim took us for a test drive in my new truck, took us for a test drive in another type of vehicle we were considering for my wife and took me to the service department so they could answer all my questions about the vehicle's engine. After we took possession of the vehicle, Jim sat with us for over 30 mins giving us a comprehensive overview of our new truck. Jim was prompt and attentive to everything we needed and made sure my wife and I never had to open a single door for ourselves while we were at the dealership.My truck was immaculately detailed and had a full tank of gas. Victor Quinones in the finance department made the paperwork quick and painless. This purchase was one of the easiest transactions I've made in my life. The professionalism of Mike, Jim, William and Victor was second to none. These men know what customer service is and what it takes to make a deal. No games, no pressure, no bait and switch, just pure honest professionals!!! I highly recommend this dealership and these men when you consider your next vehicle purchase.

Honest and Helpful

Jim Mueller sold me an escape last year and I was so please with his honesty that I brought my parents to him to buy a new car. He was extremely helpful in working with the finance department to get us where we wanted to be on the price of a car. He even worked in an extended warranty that we had mentioned, showing us that he really listened to our needs. I plan on going back to Jim for an explorer in the future! I also know I can trust the service department based on experience.

Napleton Ford Libertyville Il.

Wonderful and easy buying experience. Found the exact Edge for us and handled our purchase effortlessly. Thanks to Rich, Mike and Victor for your professional effort. I drove from Des Plaines Il. because of their low pressure sales team.

My experience buying a new Ford Edge 2015

M y day started at 10:20 with my wife Bobbi meeting with our salesman Dan Hightower. We drove and F150 2014 Pickup and a 2015 Edge. My mind originally was set to a pickup but changed due to family concerns. We decided to buy the edge 2015. I was showed two models the luxury model and the second best. I decided on the showroom model. The buying went great and Victor the business manager was awesome. Dan went over the vehicle with us to show the options in the car. He did not miss a thing. This dealership has been in my family since my father owned Fords for years. He bought his first when Mr. Sessler owned the business. I work in town and take vehicles to get serviced. The dealership is number 1 in my eyes.

All Around Great

The Napleton Ford Family truly know the meaning behind customer service. From the moment we walk in the door whether we have an inquiry, a service matter or are looking to purchase a new vehicle; your team is always there to ensure we are taken care of. There are no hidden agendas, no bogus sales pitches, no babble for us to dig through. Thanks to Tim Barcal, whom we consider our personal sales rep, Victor, whom we consider our fabulous e Finance manager, Dave Anderson,whom we consider our magical mechanic, Joe whom we consider our service Adviser and Kevin whom we consider our Sales Manger: WE THANK YOU!!!! 2011 Escape 2012 F350 2013 Focus 2014 F150 2015 Fusion As long as the we can purchase new vehicles and we are in the Napelton area we will buy from you.

Excellent customer service

The staff was the best, most helpful of any dealership I've ever experienced.

The Worst Car experience of my life.

After spending half of the day in the dealership, and being buttered up. I felt so taken advantage of upon leaving. THen, to top it off they promised to finish detailing a car that must have been a trade in 5 minutes before, they have strung me along and left me with, " they will call you, when they have a loaner". Well, they are full of empty promises, and I won't send my friends and will make a lot of new friends by steering them clear of this den of conmen, and B.S. Artists. I saw thru them, but I did really need a car. After the Mafia sized interest rate, I'll pay it off, in 3 months and get it done with. I hope this helps you to go further north to someone that won't take you for granted. I know I should have done that myself. Best of luck, Reed<><

Super Customer Service!

After weeks of stressing over where or how to buy my next used/pre-owned vehicle, my brother suggested I try searching a Ford dealership as we respected that Ford was one of the auto companies that did not take government bail-out money to pay their CEOs big bonuses before closing their doors. They weathered the storm and came out even stronger. Rich Randazzo, the salesman at Napleton was professional, knowledgeable, friendly, and he and Napleton went to bat to get the price of the car within my comfort zone. Rich took a stressful experience of buying a used car and turned it into easy peasy! I would definitely consider buying a car from Rich and Napleton in the future -- and you should too!

Great sale with Tim Barcal!

Coming in to buy my first car, I was pretty nervous. Tim made the experience fun and enjoyable from start to finish. Very personable, felt very genuine. Thanks again, Tim!

Great Customer Service

This was by far the best car buying experience I have ever had! From Bill responding to my internet request, to Steve working very hard to find a car I could only have dreamed of, to Rich taking me for a test drive and finally selling me the car...this dealership is well worth calling or stopping by. They will do everything they can to make things happen!!! These guys not only have great customer service skills but treat you more than just a customer. Thank you for a wonderful experience!!!

Excellent Customer Service

Both Natalie & Graham provided excellent service when I had performance issues with my car. I simply walked in and explained my problem. Within an hour I had a diagnosis and a rental car. They truly turned a stressful situation around.

WONDERFULL, HELPFUL AND INFORMITIVE

Tom was very helpful when building and ordering the 2015- F150 , Judith any I wanted.He kept us informed with the delivery schedule. When the vehicle arrived he had the radio programmed and gave a pretty through introduction on the electronic complexities.I would recommend Tom to anyone interested in a Ford for a comfortable buying experience.

Easy, Relaxed experience

Tom was great and relaxed to deal with. I know what the car I bought was worth and left feeling positive about the deal for me and them. Victor made the financing and process painless and quick. Good guys.

Great Buying Experience

I purchased a 2014 Transit Connect in December and everything went very smoothly. It was a pleasure working with Tom Pfeiler and the Financing Person. i will purchase my next commercial vehicle from them.

Great Experience!

Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta at Napleton Ford of Libertyville, who was head and shoulders above the others in understanding what we were looking for and what we could afford. Mike was helpful and honest about pricing without being pushy. He went out of his way to work with us on a deal for the car we wanted. I felt like he really cared about us as customers. Our overall experience at Napleton Ford was excellent. August Trexler, who took us on a test drive was patient and knowledgable (it was surprising how many salespeople at other dealers did not really know the nuances of their vehicles.) August also came in on his day off to give us a very thorough tutorial on the vehicle when we picked it up. The purchase process was quick and easy, with no catches or last minute surprises. Yes, they offered extended warranties, but were not pushy and did not care that we turned them down. So far, we love our new Escape, it has pretty much every bell and whistle you could want, including the very latest safety features, electronic integration and some pretty cool extras like a lift gate that opens by waving your foot, remote start, a moonroof across the front and back seat areas and even parking assist (which we honestly haven't tried yet.) We've not needed their service department yet, so I can't comment on that. And, we will see if the quality of the Escape holds up a couple years down the road, but so far, it's been fun to drive. Thanks Mike and August, we'll be by for those free car washes!

fast and honest service

This is the only dealership I will take my Fords to at this point. Scott is amazing and super helpful. He makes sure my car is done when he says it is going to be done and goes over any questions I have. He was able to get me a loaner when my vehicle was going to be there all day so that I could still do what I needed to do. I highly recommend Scott and Napleton ford.

Customer Service with Graham Conners

I bought an Explorer last June. The wipers were streaking and just happened to drive by Napleton Ford in Libertyville. I stopped to get new wipers, in a matter of minutes Service Rep Graham Conners had a new set of wipers on and I was on my way. No Charge as they were a warranty item. Fast and courteous. Dosen't get any better. Thanks again Graham.

Honest & Helpful

I recently brought my car in for routine maintenance--oil change and tire rotation. I unintentionally left my cell phone in the car. The service writer brought me the phone before I left the shop. Nice to know there are still honest, helpful people out there! When he called to tell me my Explorer was ready for pick-up, he indicated I would need brakes next spring. He told me there would be an estimate attached to my bill when I arrived. This now allows me to budget for the upcoming expenditure. Great customer service that exceeded my expectations.

excellent customer service

When you need service please contact Graham Connors he will treat you like family, he'll make certain that your vehicle is checked carefully and serviced properly. I highly recommend Graham and Napleton. He takes great care to keep me safe and my car running well!!

Friendly and courteous service from Scott Curtis

I took my ford in to service and was met in the service department right away. they took care of my escape promptly and washed it at no extra charge. thanks service department

Joe Ryan

Best service experience I've ever had at a "big name" dealer. Customer service is everything and I could not have received better service after I was sold the car. He is the best. I dealt with a group of jokers in Bensenville and would never take my car there again, I have referred friends to the Napleton Auto Group Lincoln and Ford. Thanks Joe

Excellent Service

From the time the appointment was made all the way through pick-up we experienced very courteous and knowledgeable staff. The explanations were clear and the service was quick. We will definitely be returning.

Great Service and Communication

I took my Ford Escape in for service because of a transmission issue. Scott took it in right away, got me in a loaner and on with my day. Transmission was rebuilt and a couple other small warranty items were fixed in four days. We got the Escape back clean and fully operational. It was smooth service with little to no interruption in my daily life. What more can you ask for in a shop?

service with joe ryan was unbelievable.??????????

I LIVE IN MCHENRY WALKING DISTANCE FROM BUSS FORD & GARY LANG. so I have DONE BUISNESS WITH BOTH.I SURE WISH NAPLETON WAS AS CLOSE. NAPLETON BLOWS AWAY ANY CAR DEALER I HAVE EVER DELT WITH.IN SERVICE&SALES.I bought a Ford escape last night that I thought it was a very fair deal. so anyway my wife drove the escape home & ON THE way home the passenger head light went out,the vehicle started shaking at 40mph to 55mph & the check engine&change oil lights lit up.My wife called RICHARD RANDAZZO panicked, He told her not to worry &to just bring it back.well after her sleepless night I brought it back.I WAS PLEASANTLY SURPRISED . HE GOT THE service advisor JOE RYAN TO IMMEDIATELY GET THE ESCAPE LOOKED AT, HE CONCLUDED THE #4COIL PACK WENT BAD! SO THEY PUT A NEW COIL PACK IN and a oil sensor leaked so they put a new one in.,THEY PUT a new head light in,they rotated the tires,changed the oil & did a 25 point . inspectio,& topped off all fluids ect. Oh yea! THEY WASHED ALSO.!!!ALL FOR NO CHARGE!! YEP! NO CHARGE. I WILL ONLY GO TO NAPLETON FROM NOW ON!???????????????????????? AWSOME! DEALER!!

Definitely 5 Star Service from Joe Ryan

I didn't buy my Ford Fusion here but I take it to Napleton for service. If you want someone who cares and goes above and beyond then you need to see JOE RYAN in service!Joe will explain to you the service that is needed and why and really help you understand what work will be performed. Joe Ryan will call you with the progress of your repair and also when it is finished. Joe could possibly be a brother from another mother! He treats everyone like family!

New engine for my 2013 Ford Escape

I brought it in to Napleton Ford for a reoccurring problem they they initially could not reproduce.But the engine fault light came on again I took it right to them and within one day the engineers at Ford were on top of it along with the people at Napleton Ford. They ended up putting in a brand new engine and Dan Weichbrodt did the installation and Natalie Russell the Service advisor really made me feel at ease and kept me in the loop every step of the way. It took about two weeks to do which was pretty quick for a 20 hour job, just got the suv back today ( 1-9-15) and so far so good. We are taking it on a trip to Florida soon so that will be a good test. I just wanted to say how great all of the service people were to us as well as The manager Jack.

Joe Ryan in Service

I give this dealership a five star review because of it's wonderful customer service in the Service department, specifically Joe Ryan! He took care of everything for me. Very professional and knowledgeable! Thank you again!

Outstanding Sales Expereince

What a great experience with Napleton Ford when I came into buy a new Ford 150 that is in very short supply. I had the chance to work with Tom Pfeiler and he helped me build my dream truck and then went on to offer an outstanding price for a completely new model truck. Thank You.

Emotional decision of replacing run down 10 yr old car

We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my needs and showed me a car with AWD. Very professional, non-pushy dealership!

Amazing Customer Service

My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to the dealership so, it felt like everyone was my neighbor and I was happy to give the business to this dealer in Libertyville. My daughter loves her new car. Thanks Tim!

I worked with Matt Seger who recently joined the sales...

I worked with Matt Seger who recently joined the sales staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with me and patiently answered my questions when he could. If he didn't know the answer (since he was new when I worked with him), he was able to find out either by asking for help from his boss or by looking it up. Matt was a pleasure to work with and he continues to be helpful and give advice even after the purchase and pick-up of the car.

Customer service was amazing

Just bought a 2011 used Chevy Cruze from Napleton Ford in libertyville. They made everything quick and easy. Effortless. Customer service was amazing. My financial situation isn't the most ideal for financing a car but they worked with me in the best possible way! Finance manager Victor was very helpful and worked with me in everyway possible. Stephanie Brandt the internet specialist was the one who made everything possible and found this car that had just come into their store that day. Tim Barcal the sales assosciate went above and beyond in making sure my trade in went smooth and everything was perfect. 5 stars all around great dealership!!!!

Very nice place to deal with.

I bought a used 2011 jeep wrangler from Randy Swastek and was very pleased at how I was treated and how nice the other employees were. I got a fair price and was happy with it. Great place to buy a new or used car.

Great place & sales team

Yesterday we purchased a 2013 C-Max SE. Tim Barcal was our salesman. He was great to work with. Very helpful. Not pushy what so ever. The sales mgr Nick was also very helpful. They went the extra mile to make sure I was able to stay within my payment price range. I would definitely recommend this dealership for a great experience.

Great experience! Best dealership ever!! Very friendly...

Great experience! Best dealership ever!! Very friendly and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!!

Great place to do business. My cousin and I went looking...

Great place to do business. My cousin and I went looking for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will recommend Napleton Ford, and will shop there again.

Great Buying Experience

Had bought Ford Taurus here in 2001 and 1995. Was in the market for a late model low mileage used car. The sales person Tim Barcal was very helpful, friendly and not pushy. The sales manager on several occasions came over and introduced himself and asked if everything was going OK. Talked about two cars and bought one of them. The cars were just what we were looking for and were in great condition from all appearances and with under 20,000 miles. They did not try to push the extras that most people do not procure anyway. The sales person was one of the most helpful ones I've dealt with and everyone I met in the dealership was friendly and made the buying process stress free.

From the moment I stepped into Napleton Ford, I worked...

From the moment I stepped into Napleton Ford, I worked with extremely friendly and helpful staff. I came in with the intent to buy a new car that day, and Tim Barcal - along with Victor in finance - made that very easy. Tim asked the right questions to narrow down which car was best for me, and I was able to get an Escape with some extra features that I wanted.A few weeks out and the car is still wonderful. Tim and Napleton have followed up several times to make sure everything is going well. I mentioned a small scratch on the spare tire cover and Tim had me come in for a free replacement. Awesome!I will definitely recommend Tim and Napleton Ford to friends and family looking for a great experience. This was my second new Ford purchase and this experience only reinforced my loyalty to the brand.

Great place to buy a car

I contacted 5 Ford dealers to get quotes on a 2013 Ford Explorer Limited. Napleton Ford in Libertyville was the most responsive. Rich Freni was our salesman and he was great to work with. He was aboveboard, honest, and courteous. No haggling on the price as it was the best one we got. The whole process was relaxed and smooth. Customer service is obviously one of the focuses at this dealership as we were treated great the entire time. I recommend Napleton to anyway looking for a car.

I went into Napleton's in libertyville because the...

I went into Napleton's in libertyville because the were the closest ford dealer. I knew exactly what I wanted and knew the narket value ahead of time. When I went in to purchase the vehicle, they did not have one on their lot nor could they find one (it was an odd-ball configuration). So rather than trying to upsell me, they beat the competitions's price and offered to factory order the vehicle. Because I could not wait the 8-10 weeks for a factory order, I opted for a more popular configuration. Although the didn't have one on their lot, the had me new car in and ready to go the next day. No surprises. No bait and switch. Just honest people trying to make their customers happy. I told Kevin,the general manager that of the dozens of cars I've purchased over my life, live never driven off the lot happy about the price I paid (I Leah's felt like I was being ripped off). However at Napleton Ford in libertyville, I felt good about the deal and love my truck and genuinely like the team. From the time they called me and told me my truck was in, I spent less than two hours getting out of there. The insurance up sells are there because some people want them but since they knew I was on a tight budget, they moved through the details of those programs very quickly... Like 30 seconds each.Overall, great experience. And would send in my mother.

My daughter and I had a really nice experience. Tom Mucia...

My daughter and I had a really nice experience. Tom Mucia was great to work with and we felt we received a fair/reasonable offer. We live close by to the dealership so I was happy to give the business to a dealer in Libertyville, as well. My daughter loves her new car. Thanks Tom and thanks to Napleton Ford.

From walking in to the final sale everyone at Napelton...

From walking in to the final sale everyone at Napelton Ford of Libertyville made my first car experience fantastic. I was using X Plan pricing which is lower than invoice and they still treated me with respect and care. They found the pricing options needed for my budget and also did not try to sell me any sales gimmicks or an over priced vehicle. I will continue to use Napelton for any vehicle I purchase. Also the manager, I think his name was Nick, was very respectful even though my low budget and young age and personally worked with me for over an HOUR! I would recommend this dealer to ANYONE who wants a great experience with great customer service. This experience has changed my view on new car dealers.

I recently purchased a 2013 Ford Fusion Energi from...

I recently purchased a 2013 Ford Fusion Energi from Napleton Ford. This was the best new car buying experience I have ever experienced and I have purchased quite a few new cars. Every step of the purchase was accomplished with the personal touch and attention of their new car sales professional Tim Barcal. This was a brand new product with many new electronic features and I expected that the dealership personnel would not have much experience with all the new features. This was absolutely not the case. Tim Barcal went over every feature step by step to include adding our Cellular telephones and signing up for all the Ford experiences available on line or with Ford My Touch and Synch Services.. Tim spent more than two hours famializing my wife and myself with the many features. We left the dealership feeling adequate that we knew how everything worked and that we could handle all the new features. Our hats are off in thanks and praise to Tim Barcal and the management at Napleton Ford. And. We love the Ford Fusion Energi. After one month of ownership it is everything we expected and wanted. Ease of operation,quiet running and economical. We have not added any gasoline in 500 miles. It uses some fuel for maintenance to keep it from getting stale etc so we have used less than a 1/4 gallon. MPG ? We are averaging 70 mpg and over 150 MPGe . We have figured that a full charge form a fully discharged battery costs less than 50 cents and gives us about 20 miles of driving. Again, Thank You Tim Barcal and the Napleton Ford management team led by General Manager Kevin Gordon..

Went to see the new 2013 fusion hybrid. Tim B. greeted me...

Went to see the new 2013 fusion hybrid. Tim B. greeted me and explained the whole hybrid process.We test drove the car and covered the features. The sync system was great. Tim paired my phone and we made a few calls. The nav system is a huge benifit as I travel a lot. Tim did a great job explaining the entire car. Great price on a hard to find vechile. I would recommend Napleton ford and Tim B.

Car buying made "palattable" is what I would...

Car buying made "palattable" is what I would call my experience with Rich Freni and Steve Potts of Libertyville Napleton Ford. I always hated buying a car due to intimidation, intense pressure, (no I need to talk to my manager), and just plain lies. Not so this time. They gave me honest information, worked with me to find my car at a reasonable price, (confirmed by internet searches), and put no pressure on me. The trade-in value was also reasonable and above what I thought I would get. The icing on the cake was that on the day of the sale, my trade-in would not start. They told me they would work with me and they did. I knew what the problem was and they confirmed my suspicions. They only took off my trade-in the cost of the parts. I cannot express exactly how happy I was to work with Rich and Steve and I would highly recommend them and Napleton to anyone tired of the usual "car buying games"!

Buying a car has never been a pleasant experience for me;...

Buying a car has never been a pleasant experience for me; I would have been happy to never deal with a salesman again. Tom Pfeiler changed my opinion. He was pleasant, helpful, honest, respectful and understanding. He never tried to talk us into anything; neither my husband nor I felt any pressure in our dealings with him. I would not hesitate to recommend him to our family or friends!

It was great dealing with Tim in the purchase of my new...

It was great dealing with Tim in the purchase of my new car. I came back to this dealership after horrible experience at Gurnee Ford. The upfront and honest nature of Tim and his management were a great reason I purchased the vehicle here.

Tim at Napleton was great to work with. I went in to...

Tim at Napleton was great to work with. I went in to purchase o Ford Edge, had been researching for a long time and drove away in a Lincoln MKX. I love my 'truck,' and I can't say enough about the efficiency of the entire team. They were great. Once the decision to purchase was made everything was completed very quickly. The best buying expereince yet!

Worker with Tom Pfeiler and the internet team to locate...

Worker with Tom Pfeiler and the internet team to locate and purchase a new Ford Explorer. I feel I got good advice, a very good price but just a fair price for our trade-in.The people at this dealer all worked together to make our buying experience pleasant. When the vehicle I wanted turned out to have been sold, they found a comparable replacement and discounted it to match the one I'd missed.I would recommend this dealer and especially Tom Pfeiler in fleet sales.

We were just looking to get an idea of what we wanted to...

We were just looking to get an idea of what we wanted to buy within the next few months we had gone to several dealers before we got to Napleton Ford the minute Mr.Mucia introduced himself i knew we had found the place where we were going to purchase our car he was so nice and easy going made us feel very comfortable great sense of humor not like all the uptight sales people we had met at the other dealers, the BEST service we'd ever had hands down! i would recommend this dealer to my friends and family and i will be back to purchase another car in the near future. but most important im head over heels in love with my new car! its super awesome. thank you Mr. Mucia for making my buying experience so wonderful! and the gentleman in the finance department was equally as nice i could'nt belive how fast the process was.

Mr. Velez was great to work with and made the process...

Mr. Velez was great to work with and made the process fast and easy. He was very helpful in follow up with an issue I had with a key. I would reccomend Al to anyone interested in buying a Ford product. My price reflection was nothing that Al did or didn't do but I bought a vehicle (2013 Ford Fusion Hybrid) that is in extremely high demand with limited availability and another person was going to purchase it if I didn't.

The customer service was very good. Hoping the service...

The customer service was very good. Hoping the service will be all that they guarannteed. We really liket the Ford Fusion. We have recommended the dealership to others.

Tim heard what I was looking for, and what car I wanted...

Tim heard what I was looking for, and what car I wanted to look at, but directed me towards one that was a better fit. He was friendly and informative without being a "pushy car salesman." When I purchased my car he showed me how to use the features inside the car and helped me set up the bluetooth on my phone.I had an overall pleasant experience and would recommend this group to a friend for their professionalism and courteous manner.

My car that I bought from Napleton Ford was stolen and...

My car that I bought from Napleton Ford was stolen and totaled so I had no way to get around. I came back to this dealership to get a new Ford Fiesta. Tom Mucia was able to get me the 2013 Fiesta for the same price as my old car, and because everyone there knew that I had no car, they did everything that they could to locate me one as fast as possible. I really appreciated that they were very helpful and understanding of my situation.

I went to Napleton Ford to buy a new car. I had...

I went to Napleton Ford to buy a new car. I had originally gone to Arlington Heights Ford, but they took over two weeks to locate a car for me and then didn't end up bringing it in for me. I then came to Napleton Ford and they located a car for me within a few days. Tom Mucia was very helpful and looked for all of the discounts and rebates that were available to me. He made sure I got a fair price for it and since he knew how long I had waited for the car, he made sure to get it there as fast as possible. Everyone there is very friendly and eager to help you.

Tim is very efficient and respectful of his clients time...

Tim is very efficient and respectful of his clients time constraints. He is very knowledgable of the entire Ford product line. Tim listened to our requests for our future vehicles and secured vehicles that exceeded our expectations.

I'm generally opposed to dealing with anything sales...

I'm generally opposed to dealing with anything sales related. I've had plenty of unpleasant sales experiences when looking for cars. Tim was actually recommended to me by a family member. They said, "you'll love this guy...come find your car." Within minutes of meeting Tim, I decided I would be buying my car from him. He's uber friendly, knowledgeable, and genuinely interested in fitting you with a car that meets your needs. For me, it was a huge plus that he is not pushy and let's you take your time in making decisions. He has successfully erased my opinion of "salesman" - he's simply an awesome guy that helped me find my car.

We needed to buy a car for our college aged daughter. We...

We needed to buy a car for our college aged daughter. We had a set price range, and general type of car in which we were interested. The salesman took his time helping us find a number of cars that met our goals. He explained the benefits of each of the vehicles.Once we decided which car to purchase, the staff helped us quickly and efficiently, so that we could drive away satisfied with our purchase.

This is our second car purchase from this dealership and...

This is our second car purchase from this dealership and these employees. They are always professional and courteous, working with us to ensure a satisfactory purchase price. Tim is exceptionally thorough when delivering the car, demonstrating every feature, even physically showing the best way to close the trunk! He introduced me to the service manager and made sure I had a business card from the service department.

I've been buying trucks and cars from Tom Pfeiler for...

I've been buying trucks and cars from Tom Pfeiler for years. He is always helpful and reliable, and goes out of his way to find what I need. Because of Tom, I have recommended Napleton Ford to friends. I have also been happy with the service department, which has kept our truck and cars running smoothly. I highly recommend Napleton Ford.

My father and sister came with me a few weeks ago to look...

My father and sister came with me a few weeks ago to look around because my father has purchased numerous new cars from your dealership. Tim Barcal greeted us out in the lot and was a pleasure to work with from the start! He was very knowledgeable about the different cars on the lot and could answer all of my questions thoroughly. My father and I came back a week later to test drive the car I was interested in and he even remembered our names. The three times I came back about the car I finally purchased, I dealt with Tim and he was wonderful. I purchased my first car from Tim last night and he made the process simple and painless. He is definitely an asset to your dealership and I would definitely recommend him and your business to anyone interested in not only great cars, but great service.

Tom Pfeiler is a professional in all of the ways that...

Tom Pfeiler is a professional in all of the ways that make purchasing a car easy. Tom spent time expalinging all that the car had to offer and we took it for an extensive test drive. I am so pleased with my purchase and have no complaints about how the car runs. It recently had its first oil change at Napleton and my daughter took it in to the dealer. She said everyone was great.

Tom was excellent to work with. The next guy up the food...

Tom was excellent to work with. The next guy up the food chain pushing the extended warranty was a bit much, but not overly bad.

I originally contacted Napleton Ford over the internet...

I originally contacted Napleton Ford over the internet with a request for a quote on a 2013 Mustang GT. Rich was very helpful and gave me a great quote on a car that most dealers were not willing to negotiate on at all do to a very low supply of Mustangs all over the Chicagoland area. There was not high pressure tactics and the whole process went very smoothly. They even matched the very low rate my credit union was offering so I could take care of the paperwork quickly and easily after the Mustang I ordered was delivered. I would recommend the dealer and especially Rich to anyone I know with no reservations at all. They were great to deal with from test driving to answering questions to ordering to the final delivery. I can't say enough good things about the whole experience.Big thanks To Rich and Napleton Ford.

Great to deal with through the whole process

I ordered a 2013 Mustang from Napleton Ford and they were great to deal with from beginning to end. Gave me a great price when most dealers where not willing to negotiate at all on Mustangs. They also matched the low rate I could get through my credit union so I could have the whole process complete easily on my visit. They did not try any high pressure tactics and were easy to deal with. I would recommend my salesperson Rich Freni to anyone looking for a new Ford.

I owned my Ford Taurus for over 8 years when I decided it...

I owned my Ford Taurus for over 8 years when I decided it was time for a change. When I visited Napleton Ford in the middle of winter, I found extremely courteous and knowledgeable sales folks at the dealership. It was extremely cold outside, but inside a friendly and enthusiastic couple of people with good sense of humor made me forget all of that. Not only they gave me a great trade in value for my car, but they worked with me on recommending the best new vehicle for my needs. Aditionally, Tim fought to give me all possible discounts and I was able to get almost 25% off the MSRP price using the trade-in, different discounts, coupons and loyalty/auto show cash. Thank you for saving me thousands of dollars! I love my new Taurus. My CEO shortly after asked if I am driving a Cadillac. No, I said, I am driving the new Taurus. He could not believe his eyes. I would not trade my car for anything. I am completely satisfied with my purchase and appreciate the pleasant dealer experience.

We had a great experience here all around working with...

We had a great experience here all around working with Tim and the crew. Tim knew his stuff, was enthusiastic about the cars in a way that was catching, and put all his time and attention into finding the right vehicle at the right price. Pleasant and informative from step one to setting up the Sync system. This is the guy to go to, and the management and financing team stayed right in step.

When I walk into a car dealership, my guard is up and my...

When I walk into a car dealership, my guard is up and my armor to fend off high pressure salespersons is on. I have to admit that I left Napleton Ford feeling a little guilty about the way I had anticipated encountering my preconceived enemy. It was horrible to find a friendly, patient sales crew that was willing to respond to all of my questions (many of which I already knew the answer to) in an honest and efficient manner. I researched my intended purchase and entered the dealership with a price cap that I vowed that I never would exceed. When I left Napleton, I had my car and had easily stayed under my cap. I guess that all I can say is thanks to Al Velez and the rest of the Napleton team.As far as my preconceived attitudes and notions, the service department still has to deal with me. :)

Outstanding Customer Service

I was shopping for a vehicle to meet my specific needs. The went to the dealership to look at a used Chrysler. The vehicle was very nice. It was just a little taller than I would have liked it to be. The salesman and manager. Were so nice and did everything they could to give me a price I could not refuse. I would have bought the car if it had only been a couple inches lower in the back. I would be able to load my wheelchair into the vehicle with no problem. If you are looking for a dealership that will go the extra mile for you. This is the place to go.

I have been a customer (both service and sales) of this...

I have been a customer (both service and sales) of this Dealership for about 16 years now and I must say they are good people to deal with. I had a nagging problem with my 2008 Explorer and while it did take a few visits to sort out the actual problem they did get get to the bottom of it. The initial visit for this issue was under warranty. At the time Gene Holst the Service Manager after consulting with Ford indicated he was not sure the problem was fixed but should a fix come about he would take care of it. Two years later I had the issue looked into again and Gene stood by his word and the problem has finally been fixed. I have tried other places for service as like most you sometimes get the feeling the dealer is overpriced but I have learned over the years no one knows the car better than the dealer. They have the training, knowledge and tools to service the car in a much more efficient manner than others I have tried. The sales department is also very good to deal with. One of the things that I like about this dealership is the lack of turnover with key people like Gene Holst and that says a lot. I will continue to do business with Napleton Ford as long as I live in the area and they continue to conduct business this way.

I bought my Ford F250 from Napleton. They were in teh...

I bought my Ford F250 from Napleton. They were in teh right location and after going to Treucar.com to get Good, Better, Best price quotes, i went to napleton adn they actually beat the best price. I have had my vehicle in for two scheduled oil changes and one unscheduled service issue - a major problem with the brakes. They had done excellent work and treated me very well with a loaner car for teh brake isue which lasted several days. I would not hesitate to recommend them and I would definitely buy from them again.

Over the past eight years, in addition to the qualities...

Over the past eight years, in addition to the qualities listed above, Mark and Eric have always been extremely knowledgeable. They know my 2 vehicles very well and, are up to date on any TSBs, recalls, and special offers on service.

What an absolute pleasure ! The people at Napleton Ford...

What an absolute pleasure ! The people at Napleton Ford are courteous and helpful! There is no nonsense as I expeerienced at other Ford stores. Thanks guys!I will recommed you to everyone.

Jay was very helpful nice and funny, he did the best he...

Jay was very helpful nice and funny, he did the best he could to help me with the purchase of a new vehicle. Kevin Gordon on the other hand was very rude disrespectful. He talked down at me and knew very little what he was talking about. I'm not surprised that this is the fifth dealership hes worked at as a GM, I wouldn't want him either.

Brought truck for antifreeze leak, gave me an estimate...

Brought truck for antifreeze leak, gave me an estimate to replace hose and t-stat housing along with 2 light bulbs and fix a leak in a tire. Told them not to due the light bulbs or the tire and that the other price seemed like alot. Eric service writer responded we will try to help you out with the price when done. got the bill for the entire amount they went ahead and replaced the bulbs and fixed the tire even though I said no and charged full price for all repairs including the ones I said not to perform. To top it off 5000 miles later truck is leaking antifreeze worse than ever.

I am a masters student and as such on a very tight...

I am a masters student and as such on a very tight budget. I didn't really want to have a monthly payment as finances are tight, but I had put $2000 in the '96 Saturn I was driving over the past year and needed to get rid of it. Tim was very upfront with my family and I and went above and beyond to find a safe and reliable car for me. Tim and Jeff went back and forth with the banks and the prices of the car and my trade in for hours in order to get the car I liked down to a price I could afford. I had been all over the other dealerships in the area and none of them were as friendly or helpful as the staff at Napleton Ford. I will go back there anytime I am in need of a new or used car as they are genuinely good people who will bend over backwards to help you find what you need.

Tim delivered my new F-150 as my salesman was home ill. ...

Tim delivered my new F-150 as my salesman was home ill. What a nice guy. He was very enthusiastic and really seemed to enjoy showing me all the ins & outs of my new car. Tim is a great Ford rep and you should be proud of him. He loves what he does and it shows. Kudos.

I recently purchased a Land Rover LR3 from Napleton Ford...

I recently purchased a Land Rover LR3 from Napleton Ford in Libertyville & feel compelled to write a review on the team I worked with as these guys were more than just sales people, they have the customers best interests at heart & take service to a whole new meaning. Tim who greated me on arrivcal at the dealership has a calm & pleasant demaenour let me view the vehicle & didnt pounce on me or hassle me at all. We went on a really long test drive, way more than I expected to ensure I was truly happy with the vehicle, chatting the whole way round more like friends than a salesman. Being from overseas & having recently moved to the US, arranging payment for the car once we had agreed the sale wasnt simple but Napletons were really accomodating & trusting allowing me to take the car away despite only recieving partial payment. They fixed any blemishes or marks on the car to a very high standard & i'm fussy but cant fault the workmanship. Thanks again to this great team & in particular, Tim & Steve, you guys are awesome & a real pleasure to deal with. I'll be back & will relay my thoughts to anyone I meet who are looking for a new / used car. Regards Grant Ford

Gene Holst is probably the best service manager with whom...

Gene Holst is probably the best service manager with whom I have ever dealt. One concern any customer has in dealing with automobile service is whether the customer will get ripped off, since the customer does not know what is wrong with the vehicle. Gene Holst acted in such a way as to engender my trust -- he was always looking for the less expensive alternative to undertaking work on my vehicle. The dealership certainly made money off of me, and the rates are not inexpensive, but Gene tried to keep the costs down and looked out for my interests. He is fantastic, and since he is the Service Manager, I trust that his attitude flows down to others in his department. He alone would make me a long-time Napelton customer, since a trusting service department is essential in any automobile purchase. Kudos to Gene Holst!-- Ken Ashman

This was the best car dealership experience I've ever...

This was the best car dealership experience I've ever had. The sales person, Tim Barcal, was terrific to work with. He understood my needs in buying a car, and made shopping with Napleton a very pleasant experience for me. Victor, the business manager, made the decisions related to financing easy and understandable and the total transaction was fast and easy. Napleton Ford is a friendly and easy place to shop for a car and Tim Barcal is a terrific and knowledgable salesperson.

Started out working with Burt, who did a great job of...

Started out working with Burt, who did a great job of finding 3 or 4 edges and escapes to test drive with a wide assortment of bells and whistles. I had let him know that I was shopping cars and that I would still be going out after my test drives to look at another car dealer. I was given much information and was very pleased with the help I had received. As I was leaving Steve came out to enthusiastically show me one specific car that Bert had not shown me, an edge sport. I had told him the same about still wanting to look at one more car at another dealer, but I would be letting them know at some point my decision. I came back a couple of hours later with my wife, Burt was no longer there and worked with Tim and Stephen. Those 2 individuals were the most "non-stereotypical" car salesmen that I have ever had the pleasure to encounter at a car dealer. I highly recommend Tim and his sales manager Stephen, not only did they get our business on a great car with an incredible price, but the experience was painless.

Great, friendly service! I wasn't able to afford the car...

Great, friendly service! I wasn't able to afford the car I wanted, but Rich found me another car with everything I wanted and then some! I'm so happy with my purchase! He took everything into consideration: how much I drive, that I travel, that I have a dog, I participate in sports; to make sure my life would fit into my new car! So far so good! I don't have any complaints! Thanks Rich!

I went to Napleton Ford in Libertyville on 11/7/2011 with...

I went to Napleton Ford in Libertyville on 11/7/2011 with the intention of finding out if I could trade-in my 2009 Pontiac G8 GT for a new car, and lower my car payment. I walked in and was greeted by Tim Barcal, my randomly-assigned salesperson. Tim is definitely not the stereotypical salesperson, much to my delight! As a woman, and financial professional, I appreciate being treated with respect and integrity, and Tim accomplished both with ease.I did not "want" to trade-in my G8, because it was very sporty and fun to drive. The whole reason I went to the dealership was to see if I could lower my car payment while still being able to drive a nice car.We started out by test-driving an Escape, but it just wasn't "me". I then asked Tim if we could try a Mustang. He was more than willing to take the time to find the right option for my situation. When he was about to get the keys for the Mustang test-drive, I hesitantly asked if we could try a Taurus instead. I realized that I needed something more practical than a sport coupe, and he was happy to oblige my request.I was pleasantly surprised by the fit and finish of the Taurus, and the quality of the interior. It was a smooth ride, and very comfortable! The negotiations began ...Tim was a great mediator, and helped balance the deal for a win-win scenario. In the end, the dealership won my business, and I was able to get a brand new car with a lower monthly payment. Even though I traded in my muscle car for a sensible car, Tim was able to make the transaction as smooth and positive as it could be. I couldn't be happier!

Tim and Tom were very upfront friendly and honest. I was...

Tim and Tom were very upfront friendly and honest. I was very comfortable with them, Tom helped place the order for the fusion sel with Navigation and I was sorry to hear he left right before it arrived. Though I am thrilled to say that Tim stepped in and was very helpful and made the purchase so quick and helped me to understand my new car! I would definitely recommend Tim to my family and friends if they are looking for a Ford! I have to say my interaction with Larry was very displeasing. He misdirected me by telling me the fusion didn't come in the size engine I was looking for, at the time we believed him but after doing some further research on the web . I fugu red out it did indeed. Only reason why I interacted with him is that Tom wasn't in that day for a second meeting before ordering. On a better note, I have to say I am thrilled that it's the second day and I love my new car and glad I choose to purchase at Ford Napleton in Libertyville. I recommend though for the future that the Internet sales and in office sales share records so there aren't a cross over of calls as I did submit inquiries online and talked with in person. I mentioned working with Tom Mucia when filling out the forms online. Also, I know its not often but a notice that Tom was no longer with the dealership so I could have directed any inquires to whoever would be taking over my purchase would have been nice as I had been emailing him to check on the status as I was anxious for the arrival would have been better then walking in to say hello and finding out I was without a rep. Though it was comforting to know that there was word on a soon delivery date then expected! Overall I gave my ratings high end as I have been thrilled overall and hope to return for any maintance or service in the future!!!

I love my 2010 Subaru Forester. Al was great to work...

I love my 2010 Subaru Forester. Al was great to work with. I told him where I wanted to be at and he got me there.

Great dealership with wonderful people to deal with. ...

Great dealership with wonderful people to deal with. They are professional, honest and low pressure. It was a very nice experience to deal with people who actually knew their product and offered high quality cars. I decided to buy new, but their used cars seemed to be of very high quality.I was going to use my own lender, but Victor, the fincnace manager was able to get a lower rate at my bank than I could even get! GO FIGURE!

Napleton Ford in Libertyville went way beyond and and all...

Napleton Ford in Libertyville went way beyond and and all expectations I had. They were extremely Professional and friendly. I have never had this great of an experience from any other Dealer in any part of this Country. I am an Active Duty Sailor and they showed there patriotism any and every way they could to me. They "took the pillows out of the Couch" to find me and save me as much money as they could and worked with me for what I was willing to pay for the vehicle and and even went under that. I will refer this Dealer to anyone I come in contact with anywhere in the world for the rest of my life. Thank you all so very much.

The negotiations were done on line. The correspondence...

The negotiations were done on line. The correspondence was helpful and to the point. There were no gimmicks or games and the staff was more than helpful and accomodating. Upon arrival to the dealership, I was greeted by name and provided immediate assistance. The staff was friendly and personable. The finance department was able to provide various options and assisted to make sure you received the best possible rate and deal. The experience couldn't have been more positive.....thanks guys!!!!

We had shopped around at all dealerships for a 7/8...

We had shopped around at all dealerships for a 7/8 passenger vehicle. I was unfamiliar with the 2012 Ford Explorer and the new redesign. Tim Barcal took the time and thoroughly explained the vehicle to me. He was thorough and professional. We bought the car and couldn't be happier.

The salesman Mr. Velez was very helpful and kept me...

The salesman Mr. Velez was very helpful and kept me informed of everything that was going on with the car. I purchased a used car and I missed a few minor details which he found and alerted me. Mr. Velez has a lot of knowledge on used and new cars. Steve the used car salesman was very helpful in taking care of the problems with the car. The sale was quick and easy. I went in on Friday at 5:30 pm to look at the car and I was out by 7:00 pm the purchase was complete.I would buy from this dealership again.

My husband and I leased a 2012 Ford Escape from Napleton...

My husband and I leased a 2012 Ford Escape from Napleton and Tim Barcal was our salesman. Tim was very friendly and it was evident that he had a love for the product. He was knowledgeable about the Escape and was not high pressured in any way. His General Sales Manager Kevin Gordon came by and introduced himself to us. He was very friendly and helped make the experience a positive one. The lease price was excellent and we brought the Escape home yesterday. We couldn't be happier with Tim, Kevin and the whole Napleton experience.

I've been a GM girl for years...I switched to Ford...

I've been a GM girl for years...I switched to Ford because I like dealing with companies that don't borrow taxpayer money to stay in business. I've bought both a used and new car from Napleton Ford in the past 2 weeks. My daughter purchased a very nice used car and they were so certain of the quality of this vehicle that they provided a short-term warranty. I also bought a 2011 Explorer...there were no shell games with the money...they laid it all out clearly and were very reasonable when negotiating the trade-in value on my car, as well. Al was kind, knowlegeable, patient and made sure I understood all the bells and whistles on my new vehicle (and boy are there bells and whistles!). Mr. Finance Guy in the back room was very informative and FAST! Overall a great experience and I recommend this dealer highly!

Mark Eck was terrific! Could not have been better. The...

Mark Eck was terrific! Could not have been better. The financial officer was unfriendly and curt. He seemed to be avoiding my questions or hiding something. He made me uncomfortable. I have also been unhappy with the service department because they were unfriendly and charged me more than they had quoted without a discussion. Each time (3) that I have been in there, I have been received with a cool, almost annoyed attitude. What is the matter? Mark, however, was excellent and had a friendly, honest manner. He was great to work with. Too bad he works at that dealership. I would like to buy my next car from him but I don't like the rest of the dealership.

The sales consultant was friendly, straight-forward and...

The sales consultant was friendly, straight-forward and easy to work with. He made it known that he would help me find the vehicle that I was looking for, not just whatever was available in dealer's inventory. He also made sure that I was familiar with all of the vehicle's features before I left the dealership with my new vehicle. Great experience!

I was extremely satisified with the purchase of my 2010...

I was extremely satisified with the purchase of my 2010 Eddie Bauer with both sales and serviceI would highly reccommend this dealer to my family and friends Bill Blume billatmid-americanelevator.com

Overall, we had a pleasant experience with Napleton Ford....

Overall, we had a pleasant experience with Napleton Ford. We were undecided between buying new or used, and Napleton gave us a good deal on a brand new Ford Fusion. Tim Barcal was our Salesman, and we liked his laid back but very helpful approach. Stephen Potts worked with us on the financing and trade-in, which made our decision easier.

We are very happy with our purchase and our overall...

We are very happy with our purchase and our overall experience. Everyone was friendly and willing to help. The car was very clean, then only negative was that the gas was low.

Having just got my first real job out of college, I was...

Having just got my first real job out of college, I was looking for a new car that was both reliable but within budget. I was nervous about buying my first new car, but went to this dealer after a recommendation. After test-driving a Ford Fiesta, I decided this was the car for me. Tim was very helpful in my decision and helped me get a great price and financing on my new car. The whole time i felt very comfortable, despite my initial nervousness. Tim also help me set up the sync feature in my car, and made sure I knew how to use it before I left. Overall, my experience was painless. I'm happy with my new car.

We walked in to buy a third car for our household. We...

We walked in to buy a third car for our household. We wanted to stay under $25,000, we wanted a new car with good gas mileage and we were not disappointed. We didn't have a flock of dealers run to us, we had one nice man, Chris Acker, come out as we looked at the cars. He asked if he could help and then showed us things on the lot. When we explained that we wanted basic features and stated that the one feature we wanted for certain was heated seats, he immediately talked about how heated seats could be added if we didn't find one that had them already on the lot. Then he took us to a car inside that had fewer features than the two on the lot and was cheaper than the two on the lot. It was perfect for us and fit our pricing requirements. We went for a test drive right away and we knew it was exactly what we wanted. When it came to working out financing, we told them the rate we got from our credit union and they beat it. They also threw in the heated seats for less than half the actual cost to install. The finance person was courteous and explained everything. Even though we were signing documents to make payments on a car loan, we felt comfortable and at ease because they were so nice. No one gave us a hard sell for things we may not want or need, and we left feeling like we had gotten a great deal from people who cared about us as customers, not numbers. It was the most pleasant car-buying experience we ever had!Bottom line, everyone was friendly, we weren't swarmed or pushed into anything we didn't want, we did the whole thing in about an hour and a half from start to finish, and we left feeling happy with our purchase. Will we go back there for our next car? ABSOLUTELY!

We were in the market for a used low mileage ford...

We were in the market for a used low mileage ford explorer preferably 2010. We went to Napelton because we saw one on their website. When we got there the car was sold but the sales person who helped us was awesome. He helped us find an even better car with lower mileage and still stayed in our budget. I would recommend Tim Barcal to anyone. He went out of his way to help us find the car I wanted and really worked with us to keep the payments where we were comfortable. Everyone who helped us from the manager to the finance department to the auto body were extremely helpful and I would only use Tim Barcal and Napelton for any future car buying.

What sets Napleton Ford apart from other dealers is their...

What sets Napleton Ford apart from other dealers is their salesperson, Rich Freni. Rich went above and beyond in making the whole car buying experience an easy one. Rich still emails me every year around the time I purchased the car to see how I am liking the car and if there is anything he can do for me. I have never had another salesperson ever do that before. I would definitely go back to Rich for another car because of the customer service he gives.

It was a pleasure working with Al Velez. He was...

It was a pleasure working with Al Velez. He was courtious, patient, and understanding of what I was looking for. He never showed any issue with the x-plan. In fact he was extremely helpful to make sure the sale went smooth. He also wanted to make sure I was going to be happy with my selection. I was initially looking at buying a 2012 Focus, but wasn't sure about the size. In the end I bought a Fusion SEL for about the same price as the attractive Focus Titanium. I am very pleased with the Fusion as it has more room for the important things I need to have with me (my golf clubs). This is the fith car I have purchased from Sessler/Napletion Libertyville Ford.1977 E-1501993 Escort1999 Escort2005 Focus

I had a great experience with Tim and his manager Steve...

I had a great experience with Tim and his manager Steve Potts. They were fun to work with, yet very professional. I love my new ford F-150. I feel i got a fair price on the truck. And love the blue tooth. I recommend this dealership to all my friends and family.

I walked into this dealership with credit problems and...

I walked into this dealership with credit problems and needed to get out of my full sized gas guzzling truck. I explained my concerns and needs to the salesman and within a couple of hours I was out of my truck and into and 2011 Ford Fusion. I've been to two other dealerships prior to coming to Napelton Ford and those two dealerships made me walk out of their stores very angry. Napelton Ford listened to my problems and then came up with the best solution they could for me. Now I'm saving up to $500 in gas a month just from geting out of my truck and into a car with much better gas milage. Napelton took the time to listen to my problems and then came up with a solution, that's why I would recommend Napelton to anyone that is looking to get into a new car even if your credit is not the greatest, Napelton will work hard to make sure you get what you need and can afford. Thank you Napleton, I am so happy with my new Ford Fusion car, you really helped me out.

After a lengthy search on the Internet for a vehicle, I...

After a lengthy search on the Internet for a vehicle, I had narrowed my choices down to 3 cars in the area, including a 2007 Ford Edge at Napleton. The Edge was a little pricier than what I was hoping to spend, but was the nicest of the vehicles we looked at. I test drove the Edge and decided to see if Napleton could come down into my range. I was doubtful, especially after two rounds of offers that were too high. I was ready to walk away rather than go over my comfortable payment, but Chris and the staff were eager to make the sale and did make it happen. I'm very happy with the car and feel that I got a good deal on it. Chris, Vincent, and the team stayed well past 9:30 p.m. to finish the deal so I could drive home in my new truck last night. I appreciate that extra effort.Chris is very personable, friendly, and genuine; one of the least offensive car salespeople I've ever encountered. He obviously wanted to make the sale, but also didn't pressure me into taking on more payment than I was comfortable accepting. I would give him my business again in the future.

I am a happy and loyal Ford owner thanks to Mark Hampton...

I am a happy and loyal Ford owner thanks to Mark Hampton and the rest of the service team at Napleton Ford. My current car, a 2003 Ford Escape, has 252,000 miles, still runs great and gets outstanding gas mileage (25-26 highway, 20-22 in "regular" driving). I have been in for service a number of times over the years, and Mark has always taken great care of me. Hats off to all the technicians that have worked on the car over the years also, since I know it is their hard work that keeps it running so well. Mark has always communicated in an accurate and timely fashion with me on my service appointments. Eric Radtke has taken care of things for me also, and I feel just as comfortable with him. Gene Holst, the Service Manager, is always there and always talks with me. In short, my strong positive feelings about Napleton Ford in Libertyville are almost entirely due to the oustanding service team. Thanks for taking such great care of me over the years.

Tim Barcal was a great salesperson. I trusted him from...

Tim Barcal was a great salesperson. I trusted him from the time I walked in until I drove out with a new car. Tim was knowledgeable, helpful, friendly, and personable. This is why I would recommend this dealership to my family and friends.

My salesman, Jay Gelb was great, very helpful, what he...

My salesman, Jay Gelb was great, very helpful, what he didn't know about the car, he went out of his way to find out. I felt he was sincere about getting me what I wanted. And we came to a fair price for trade-in/purchase.I can't say as much for the other employees there. Nick and Steve also assisted in this purchase and told me the used car I was buying had a comprehensive 115 point inspection and that the car was in excellent condition. There was no inspection done. In fact the washer fluid was bone dry, the coolant was very low and there had been no oil change done. Jay later made sure that all of this was taken care of. Initially Nick told me the car had a 4 year 50k warranty from the factory. Then after I agreed to purchase it and was signing the papers, he told me that the warranty was NOT transferable. He suggested I buy an extended warranty. However, in the owner's manual it states clearly that the factory warranty is automatically transferred to the next owner.Victor in the finance office told me that his mother owned several cars like the one I was purchasing and that she always had to have the radiators replaced. So I better buy the extended warranty. It's not a good feeling to have an employee of a dealership tell you how unreliable your car is before you even drive it off the lot. In the end none of his extended warranties covered radiators anyway. There were two minor items that Nick agreed to replace on the car and told me to schedule this with the service dept. When I called I was told that they don't have information about parts for this make. I had to call Napleton's other dealership myself to get the parts numbers and give it to the service department. I am sure they could have made the call themselves or looked it up online. They had a bad attitude and were very unwilling to help.Also they were irresponsible in not paying off my trade-in for 2 weeks. I ended up having to make another payment on a car that was sitting on their lot. When I told Nick he said, no problem, we will get that money back to you in 4 to 6 weeks!I felt that I was lied to by Nick, Steve and Victor just to make a sale. They have no respect for their customers. It is this kind of bad customer service that gives car dealerships a bad name. I would never recommend buying a car there.

This was an easy purchase. I hate car shopping because...

This was an easy purchase. I hate car shopping because you never know if you are getting a good price or not. Jay and Napleton made it very easy.

Tim went out of his way to give great service. Very...

Tim went out of his way to give great service. Very accommodating and friendly. I would recommend Tim to anyone for a new or used car sales.

After a slight misunderstanding, Chris and Steve...

After a slight misunderstanding, Chris and Steve satisfied us with a very good deal on a used 2010 Ford Flex. Very courteous and eager to please.

We got the car at the price we wanted In and out -...

We got the car at the price we wantedIn and out - quickest car sale I have ever experiencedI would definately recommend this dealership and salesman (Rich Freni) to our family and family

Jon Perez was great in assisting us with our new vehicle...

Jon Perez was great in assisting us with our new vehicle purchase. He did a phenomenal job trying to locate our ideal vehicle. He even came in on his day off when we went to pick up the vehicle. Great job and would definitely buy from Jon/Napleton again.

I went into Napleton Ford to buy a new 2011 Ford Escape....

I went into Napleton Ford to buy a new 2011 Ford Escape. Rich Freni helped me with the purchase and pricing of the new vehicle. He was very helpful and knowledgeable about the cars. He made me feel very comfortable and didn't pressure me into anything. This was my first new car purchase and it went very smooth and easy. I would definitely recommend this dealership to anyone looking for a car.

I've purchased two Mustangs from Napleton Ford...

I've purchased two Mustangs from Napleton Ford Libertyville, and they work great as a team. Kevin (General Manager) gets personally involved in the transaction, which is rare with other dealerships. Mark and Rick tag-teamed on the sales side, and Rich was able to get me very attractive financing. The guys in the shop made sure that the car looked perfect as I drove away.They gave me a great price on the purchase, and also a better offer on my trade than any other dealer. The financing was very competitive and hassle-free. I've also had great experience on the Service side, where Eric went to great lengths to get me a specific aftermarket item, and he even came in on his day-off to handle the install.Kudos to the entire Napleton Ford team!EdMundelein, IL

I am very pleased ad happy with the Ford Fushion I...

I am very pleased ad happy with the Ford Fushion I purchased through Napleton. My dealer was more that helpful and answered my questions with great knowledge and was extremely informative in his knowledge of the cars and showed me that at this time I was the only one he was concerned about helping. I would recommend Mr. Catalano to my family and friend. He was an incredible warmth and makes one feel at ease in his mannerism and quite personable in dealing with people.

I worked with Tim Barcal and stopped in at closing time...

I worked with Tim Barcal and stopped in at closing time on a Saturday looking for a car for my wife and Tim showed me a new Ford escape that was a "demo" but seemed to be a good price. Came back the following Monday but my wife was not with me, so I asked Tim if I could drive the Ford Escape home to show my wife and let her drive it.Tim saw to it that I drove the Escape home to show my wife,I let her drive it, she liked it very much, and we bought the car. The next day I asked for an oil change (even though the demo I bought was not due for it) and Tim saw to it that the oil change was done and that the tires rotated free of charge. That same day Tim also missed his lunch to hook up the Bluetooth to the receiver on the Ford Escape. If ourexperience with the Ford Escape we purchased is as good as the initial experience with the dealership I'll certainly have no complaints!

Tim was awesome! I just moved to IL from IN and needed...

Tim was awesome! I just moved to IL from IN and needed some wheels and had limited funds. Tim was able to find me a car in the price range I was looking for and truly helped me out. He made the process as fast as possible and completely painless. Tim even pulled a car fax report for us while we were test driving the car. He brought us ice cold water while we were waiting and we didn't even have to ask. I will recommend Tim and Napleton Ford in Libertyville to anyone and everyone. Just a great overall experience and a great used vehicle.

I have bought two autos new and used from this...

I have bought two autos new and used from this dealership. Both sales went extremely smoothly. Burt my salesman was very easy to work with. I have brought my autos for service for the past 8 years. Service dept staff Eric and Mark communicate clearly and effectively with customers. They explain the problem and answer your questions. Quality of work and friendliness exceptional. I have never had a bad experience with Napleton and Sessler (previous dealership). I would highly recommend this dealership for sales and service.

Tim was very comfortable to work with, friendly and...

Tim was very comfortable to work with, friendly and honest. They even washed my wife's car (not bought at Napleton) while we waited. No pressure sales and finance staff and very easy to work with. I will certainly recommend Tim and Napleton Ford to family and friends.

My last three cars were Saturns, because I didn't like to...

My last three cars were Saturns, because I didn't like to "haggle" about the price. However, my wife and I stopped in Napleton Ford in Libertyville to check out a new car and were welcomed almost immediately by Mark Eck. He easily made us feel comfortable, answered all our questions and gave us the impression our needs were his focus. We expected a "car salesman" but met a new friend instead. We didn't buy at that time. Not long after, Mark called me with two used car options that came in, and I stopped by to see what he had. I trusted his suggestions and purchased one of them. I'm extremely pleased with the service he provided and have told a number of my friends and customers about him and Napleton Ford. Service since then has been quick and problem-free. Mark was a great find!

Tim was great salesmen and answered all my questions on...

Tim was great salesmen and answered all my questions on the Escape. The most knowledgeable saleman I have ever come across. I will certainly recommend him to all my friends and family. Napleton has a real asset with Tim selling their cars.

Service was excellent! I test drove several cars and...

Service was excellent! I test drove several cars and visited on multiple occasions before getting the right one for me. Tim was great to work with. He provided very knowledgeable answers to all of my questions. I ended up getting a used BMW 325 xi at a really great price! I recommend this dealership to anyone making the big decision of buying your first car! - Derek

The dealer and Tom dealt with me very straight forward...

The dealer and Tom dealt with me very straight forward and honest. I spent many days configuring a vehicle that met my requirements and took a lot of Tom's time helping me look for a vehicle that would fit me. When all was said and done it became apparant that I would need to order the vehicle, and Tom made that process as simple as possible. The whole group there from sales to service really take an interest in their customers, and never once did I feel that typical pressure to buy something I didn't need or want. They gave me a great price right from the start (no other dealer came close)and never shorted me on anything I was looking for. Great experience and I would point anyone who is considering a Ford or Lincoln to take a look at Napelton Ford!

The service was great at this dealership. I worked thru...

The service was great at this dealership. I worked thru sales consultant Tim Barcal and had a great new car buying experience. Tim Barcal is #1.

This is the third car we have purchased from Rich at...

This is the third car we have purchased from Rich at Napleton Ford in Libertyville. Rich provides exceptional personal service and works extremely hard to make sure that we are 100% satisfied. He goes out of his way to help the customer. Our Fords have had virtually no service issues and we are very satisfied with both previous purchases. The Service Department is outstanding - Gene, Eric and Mark are friendly, efficient and get the service work done in a timely manner. All in all, this is the best dealership experience we have ever had. These Fords have been a good value.

We went to Napleton Ford in Libertyville Illinois to look...

We went to Napleton Ford in Libertyville Illinois to look at the 2011 Ford Escape. We were shown the vehicle and take for a test ride by Tim Barcal. He was very knowledgealbe about the car and very patient when explaining prices and options. Without hype or high pressure hold sold us two new Ford Escapes at a great price.Mike Fullman and Patricia Kuhn

My wife and I walked on the lot on Monday looking for an...

My wife and I walked on the lot on Monday looking for an inexpensive import for our 16 year old daughter. We walked through the lot for at least 20 minutes before my wife suggested we leave. As we were walking to our car a young man approached us and asked me if I needed help. He never even looked at my wife. I told him what we were looking for which was followed by him telling me (not US) that he'd go inside and see what was available. After another 10 minute wait he came back to tell us he had nothing to shoe me (again he directed the conversation to me, NOT US.) I told him we saw a Focus that might work for us. He then unbuttoned his shirt (it really wasn't THAT hot out) and actually said "I thought you only wanted an import? Focuses are not as well built as imports are!" can you imagine our shock when we were by a Ford dealer NOT TO BUY A FORD BECAUSE IT'S NOT AS GOOD AS AN IMPORT!" At this point after waiting for as long as we did and being advised NOT TO BUY A FORD we left as quickly as we could. Let me assure you Mr Napleton I will NEVER set foot on your lot again, and I will positively make sure that everyone I come in contact with (I am a supervisor in a company of over 3,000 employees)will know of my experience. It's dealers like you that give your industry a black eye.One more thing. A copy of this letter will be sent to your regional manager. I'm sure he'd like to know how his product is being represented by one of his dealers.

This dealership is by far the best dealer to do business...

This dealership is by far the best dealer to do business with.Very professional and upfront with everthing ! The service dept. makes you fell comfortable and well appreciated. We love our new Explorer ! We ordered it and everything went just as discussed.Ford products are the tops.

the garage sinc still does not work after 4 trys. also,...

the garage sinc still does not work after 4 trys. also, they washed truck without vacuuming or drying the car. it was a real crappy job after very good service (for the most part)

Scott listened to me and my concerns. He understood the...

Scott listened to me and my concerns. He understood the problems I was having trying to find a car for my recent college graduate. We had come in looking for a new Ford Focus and for the same amount of money he was able to sell us a new Fusion (which we thought was out of our price range). This was the car my son really wanted! This was the 3rd dealership we had visited. We could not be happier and know we will be back when it is time for my wife's new car.

I had a good experience at Napleton. I wasn't sure which...

I had a good experience at Napleton. I wasn't sure which model would be best for me, and Tim helped me decide on the Edge, which I absolutely love! The price was very competitive. Tim took the time to go through all the accessories with me, as I am not comfortable with all the new technology. I drove off the lot with my phone connected to the Bluetooth, and my nav system programmed. Even financing went smoothly! I highly recommend Tim and Napleton.

I ordered my 2012 mustang and it was taking longer than...

I ordered my 2012 mustang and it was taking longer than they thought so they cut me an awesome deal for one they had on the lot to compromise for how long it was taking.I couldnt be any happy with the sales and service aspect. Tim was a great guy who delivered amazing sales service. I went to kevin with a lot of questions about why my car was taking so long and he never once made me feel like I was not welcomed at all. He spent as much time as he needed with me on the phone to make me as pleased as possible.If it was not for Kevin and Tim's amazing sales, customer service and personable attitudes I would have cancelled my order and went with a different dealer. They were amazing and deserve recognition for their supreme service.

I shopped several dealerships looking for the best deal...

I shopped several dealerships looking for the best deal for a 2011 Ford Fusion Hybrid. Rich was tremendously helpful and upfront about costs, with no hidden surprises when the deal was completed. Our new car was beautifully clean when delivered and they took time orienting us to the important features of our new car before we drove off the lot. Rich called the next day to see if I had any questions and later, when I did have questions, he was immediately available and helped me out. I would recommend this dealership without hesitation.

Great Service department, been going there since 2002....

Great Service department, been going there since 2002. mark is alway very helpful. love coming to get my car serviced. will continue coming here in the future.

I've been going to Napelton for service since 2005, and I...

I've been going to Napelton for service since 2005, and I have always been pleased. I know I can trust the service guys which means a lot to me. I find their pricing to be on par with competitors, but I have the peace of mind that they offer. I know I can call them at any time if I have questions or concerns, and they will take the time to give me honest answers, keeping my safety and my pocketbook in mind. I won't go anywhere else!

i had went in looking to buy a ford fusion, and he was...

i had went in looking to buy a ford fusion, and he was very explainable and very helpful. i was extremly impressed on how everything worked out that day. he was very patient with me. i was very unsure if thats what i wanted and he had showed me other cars and gave me diferences and over all was just very helpful. i would recommend this dealership!

Devin was patient and thorough in helping make sure I got...