Napleton Chrysler Jeep Dodge RAM

Fantastic Service

Went in for recall issues for air bags and ignition system. Parts were in stock, and repairs wete made in a timly matterService was very professional

Bought a new truck!!!

Richard Lebaron, Rafael Rivera and Alex Perez at the sales desk were fantastic!!! I went to 5 other dealerships and they all lied to me. Not once did anyone at Napleton and I came in contact with several lie to me. They always go above and beyond they worked my deal so I could get financed when no one else could. Also I've had my truck in service and had a similar experience Alex in service has went above and beyond they even washed it what a nice surprise. I've even had the pleasure of meeting the GM Nick what a great guy that has surrounded him self with a great team. If you're looking for your next vehicle or excellent service don't waste your time going anywhere else! Thank you for everything I will be back for service and my next vehicle!

Great service

Great service. I thought the hours of service were very convenient. My service advisor was very courteous and attentive, updating me when necessary.

Awesome service!

Fast efficient friendly service. Ray is knowledgeable and very nice. I love going to this dealership - and they let me know you can even go for oil changes at night.

So nice to out of town persons

We had car problem. We live in Palm Beach FL You took my my sister and I to Pop Century and back to you. THANK YOU

Knowledgeable Service Advisors!

Service advisor was excellent and informative. She was polite and explained everything very through. Everybody was very polite and helpful overall!

PERFECT

Sean was a pleasure to work with, he kept me informed and vehicle was ready when promised. I will back for any service needs

Best service in the area

Your service department is excellent. Marty is outstanding and his customer concern is reflected from time of arrival until you leave. Also, the other service personnel are similar.

Excellent service

The service manager and the staff were fast and very informative about the whole process, on my oil change and the power steering flush.

Excellent service

Fast and reliableWhy does this question require at least 20 words. Seriously. Strange requirement. I believe I have finally made it to the required 20 words. Seriously????

Great Service and Clean Facilities.

Your hospitality and very courteous and attentiveness. I really was impress by your customer service! Your lounge area won me over on comfortably and cleanliness.

Great Service

The salesperson Emilio Navarro. He was very knowledgeable, and helpful during the process. I would recommend speaking to him if you're looking to purchase a vehicle.

Excellent service, great dealership

The professionalism displayed by the service writers and the through and complete service my vehicle receives each time I visit the dealership.

great service

Service agent was very courteous and was on top of things. He asked me to give him hour and a half to have my van ready. In twenty minutes he came with a result of the findings on my van and ten minutes later my van was ready. In other occasions I has been offered the same deal and I had to wait over two hours and in top of that the service agent never showed up to inform me of the delay. Keep up the good work.

Excellent customer service

Excellent customer service. Brian Peterson and Debbie Alvarez did the impossible to help me out . Won't go anywhere else with my truck needs.

Excellent customer service

Alex has always taken great care of me. If he promises something I know without a doubt I can trust his word. This is of utmost importance to me.

Awesome place

Love the people there. They always make me feel like a friend. Friendly and knowledgeable staff. Great customer service experience.

Great selection of used cars!

Billy King made the whole experience pleasant. He was professional throughout the car buying process and relatable from a personal standpoint.

Good service dept.

I like the service dept. Marty was great to work with and took care of all my needs. This was my 4th oil service.

Top notch service!

Bob Conti is just great! He has helped me for years with my vehicle needs in a friendly and skilled manner. Mr. Tyler is a great addition to the Team at Napleton and wish him the very best.

great facility clean nice

everyone was very polite courtesy and my writeup time was very quick and efficient my vehicle was fixed the first time and everything is very good

Good deal. Impressive showroom.

Impressive showroom. Knowledgeable staff. Sales people worked with me to get a fair deal. I had a pleasant buying experience.

Best Dealer Experience Ever!

Brian was excellent. Everyone took great care with my vehicle concerns and didnt stop until I was satisfied. Cant say enough great things about this service department!

Good service

Good customer service and the wait time was not that long. Very friendly and was knowlegable about his work. I would reccomend anyone to take their car there to get serviced.

WORST DEALERSHIP EVER

This was the worst experience at a dealership ever. I literally left in tears from all the aggravation. I had a wonderful salesperson, Ricardo and he was honestly the most amazing person. He was so great that we ended up buying a car, so we thought. Apparently the paperwork side of things went completely wrong. After hours of waiting and doing the paperwork side of things on 9/30, we left our trade it transferred the tags, transfered insurance, we were all set. Next day at 9a.m I get a call from Ricardo saying there was a miscommunication in the paperwork and we needed to come back. I told him we would be there in 15 minutes and headed to the dealership. Ricardo explained that the trade was not accounted for in the paperwork, and it was a miscommunication. Alba came out to speak with us, who was the absolute worst employee you have working there, he said that although they offered us 8000 for the trade the day before they are now offering only 5k. And apparently there was a mistake on the paperwork side because they thought the trade was not accounted for. Why would you transfer tags, insurance, and make me leave the car if you thought that. He then said it was my fault for not reading the paperwork, which I was taken back. After waiting four hours the next day and having my brother fall head over heels for the car, they simply said nothing to us and brought back the car transfered tags, refunded my money, and basically didn't tell us. They ran my credit losing point on my score, they made a deal a took it back, offered a different amount on the trade one day and something else the next, talked down to me as if I was a nobody, and didn't communicate any of this to me while it was happening. I will never buy a car from here ever. I'm so upset and so taken back on how I was treated and dealt with. People there made a mistake and didn't want to take fault for it.

great service

I love the late service hours ours very convenient and guy who takes care of us is always great muy vehicle is always done by the time I'm told.

Great service , friendly employees

Customer service was very good. The employees were very pleasant and helpful. The waiting area is very nice and clean.

great customer service

Staff is always pleasant and ready to help. I dropped my jeep off for an oil change. I received the call saying it was ready and when I arrived to pick it up everything was complete and I didn't have to wait.

Great service

Sean was really helpful and got us in and out within a reasonable time. Sean is a great asset to your company

Service

July in service department was great. She took her time and always returned my calls. I was able to pick up my vehicle after hours. It was very convenient for me and my schedule.

Service was great, and fast

Personal attention was excellent by Yolanda Hernandez. Very satisfied with service and timely delivery. The courtesy van was of great help

Pretty Good over all

Marty is great, makes me feel like I'm the only customer he deals with, Very busy dealership, should make appointment with dealership where you are actually going, not the toll free number

Bad an liers

I called for a dodge caravan the said its available once i went there there is no car exist just they want me to come by to sell me another one

Awsome experience

The best experience ever Miguel Tosado and Jacob Perez were great honest from the beginning to the end loved the service

Thanks For The Excellent Service ...Bob Canti!!!!!

My Son Nicholas Mathieson came in Labor Day weekend for an oil change and he ended up buying a new Jeep Patriot.... SWEEEEEEEEET!!!!! This was all due to Bob Canti who was extremely successful in making this event possible....he took his time and exercised tremendous expertise in each part of the entire process!!!!! We didn't even mind the amount of time it took for the final approval.... Bob entertained us with his immaculate sense of humor.... Great Job Bob... Thanks So Much For The Excellent Service you provided.... We're looking forward to doing business with you again in the near future!!!!!

Great warranty service

I was a transient customer with a check engine light. Brought the van for diagnostics and picked up a rental . Van was fixed in afternoon. Returned the rental car to dealer and picked up fixed van.

great experiance

our sales lady was great. she was very friendly. she made the entire experience nice. Napleton's will be my first stop next time I am looking for a car

The hold place clean from pulling up to the inside

everyone there is professional from Diann Jesus Brian Peterson S. Amboy . All of them some I know but don't have name to even William King in sales.

Excellent Service! Kudos to Yulimar and Jose

I went quick for an oil change with a coupon, service was so goodI ended up changing 4 tires and spending more than $700.

Service Department

Staff is always very pleasant and friendly and take the time to listen to what problems the vehicle is having.

Oil change

My oil change did not take as long as usual (compared to the four hours I spent here last time, for an oil change)

Great service

Fast, efficient and friendly service. Sean diagnosed the problem with my vehicle immediately and within an hour I had it back ready to go.

The "real deal"

Customer service was excellent. They paid attention and addressed all our concerns. We never felt pressured. They were patient with us and and we were able to choose the vehicle, terms and conditions suitable to our needs. The staff was very courteous and professional. From the front desk to the back offices everyone was on one accord pleasant, helpful and ready to serve us. I highly recommend this dealership. I really must commend the outstanding people who were directly responsible for sealing the deal and servicing us in particular Orlando, Jhon and Leroy. You are indeed assets to this dealership. Thanks again.

Great service, friendly staff, great facilities

Very friendly staff. We were met by Patricia and billy and they stayed with us through whole process. We test drove the vehicle right away and went straight to filling out paperwork for approval.

Excellent service

Everything was excellent, our service advisor took great care of us, and made sure everything we wanted was completed to our satisfaction.

Napleton Service

People always very friendly and honest about how long the wait will be. I did not make appt and it was Saturday. Comfortable waiting area, movies on the TV, windows to the service area so you can see what is happening with the vehicle. The have nothing to hide!

Great Service

Sales work with me with my numbers, really made my decision making very important. Made my wait worth my while

Great service and great service hours

Romani was very helpful and everyone is really niceAlso I love the service is opened till 2 am I find that very helpful

Service

Great service.... but i had to wait four hours for a change of battery.... there is no express lane...need some kind refreshments.

GREAT SERVICE AND ALWAYS RESPECTFUL

You always remember the customer and the attention that is given, Sorry that my last visit was my last, due to age of vehicle.

Excellent customer service

Customer service was awesome! The whole staff is amazing! Can't wait to buy a new Jeep in the next few months!

Excellent service

Service manager is always excellent. Brian Peterson 5 stars.The reason I use your service center. Always spot on without any issue

great service

Great Customer service. Debbie was very professional, always smiling . She took great car of my vehicle needs in a very timely matter .

SEAN AMBOY, GREAT SERVICEMAN ALONG WITH GREAT SERV

THE ATTENTION AND EXCELLENT SERVICE BY SEAN AMBOY. I WILL NEVER LEAVE NAPLETON AS LONG AS SEAN AMBOY IS THERE. HE IS THE BEST SERVICE PERSON I HAVE EVER HAD IN MY LIFE AND I AM 76 YEARS YOUNG. HE IS THE BEST. HE TREATS ME LIKE FAMILY AND TAKES EXCELLENT CARE OF ME AND MY CAR. GOD BLESS YOU SEAN AMBOY.MARY ANN CROCKERI HAVE VERY POOR VISION AND I DO NOT KNOW HOW TO CLICK ON THE CUSTOMER SERVICE, QUALITY OF REPAIRS AND FACILITIES BUT I WANT IT TO BE NOTED EVERYTHING WAS EXCELLENT. THANK YOU NAPLETON AND ESPECIALLY THANK YOU SEAN AMBOY FOR BEING MY SERVICE PROVIDER AND TAKING SUCH GOOD CARE OF MY CAR.

oil change at napleton

quick service and good costumer service although there was alot of cars infront of me in line i think they did a fantastic job

Great service

It was great you stay open late it made it easy to be able to make the appointment the tech was very helpful and was very quick

excellent service.

Fast service for an oil change. Also they gave me an in depth analyzes of what my car needs after giving it a complete check around.

Purchasing new jeep, experience was the best

Ricardo my sales associate was amazing. Very attentive and a true problem solver. He was very professional, made sure that I had everything I needed and followed up with me after the sale.

Pretty good service.

What I liked was the way they explained what needed to be done. The representative also did a 100 point inspection which was great and very helpful. What I did not like was the time I waited for the representative to help me. It took around 30 minutes for him to come to the service counter. Other than that everything was great. Thank you very much for your time and effort.

Graet customer service clean facilities A mecanics

Good customer service,keep doing such a good job,,but in the sale deparment honor what you told the customer other than that iam very satisfied with the service

great service,clean facilities

staff was excellent.very pleased with the experience.everyone was very helpful.i would buy my next car there.my sister bought her car there as well

2016 dodge challenger (FEMALE BUYER)

pleasant staff, good negotiations with room for price adjustments, dedicated sales team. I felt I was treated well and fairly. I'm a woman buying a sports care, alone. So, for me it's important to know that I my voice was herd, by target price was met and that I wasn't steam rolled over. This is a good place. Ask for Bob!

great place

Brian Peterson was great taking care of me and my car. thanks for the updates while the car was being worked on.

Great service

The experienced show up by the services agent was great and he direct me true every single point of my car

fast honest service

Fast honest service. Would recommend to everyone. They offer great deals, especially the Oil change deal & the car wash deal!

Expediant service

The service tech was very positive and she helped us. We only had to wait 2 hrs. We were still covered under the manf warrantee.

very clean

quick and courteous service, all mu questions were answered. Too many word don't describe a dealership or service. very professional.

Napleton

I bought my Jeep Compass in 2011 , I always come here for my oil changes but this time I was in almost 2hrs.

Oil change

Much faster service this time. They could use another service writer on the drive. It took longer for them to write me up than to do the oil change.

Great service

Service personal is always ready to answer my questions and recommend needed service but are not overly pushy. That is a great quality in customer service as you don't feel bullied. Also the service specials are great and I have already sent about four ppl to get service there and bought a wash package for my mom as a gift.

Great service

the service was quick and efficient, the waiting is clean and pleasant, the staff is attentive and diligent, the prices are good

Jason Gonzalez

Jason was very helpful throughout the vehicle sales and purchase process. He did an excellent job, was very encouraging and his personality sealed the deal for me to not only purchase the car I got today, but to come back and not only possibly purchase other cars in the very near future but to encourage other people to come and buy vehicles from him. He loves his job and its something that you notice very initially meeting him.

Great service, clean facilities and coffee

I liked the option to be able to be shuttled where I needed to go and also knowing shuttle would pick me up.

Great Service

Service advisor was excellent, kept us inform at all times. The work was done in a timely manner even after having to order parts not available at dealership.

Friendly and immediate service

Oh my gosh! Brian Peterson was a life saver! He really went out of his way to take care of me. He knew I needed my malfunctioning car immediately to drive from Orlando back to Virginia. He (and the technicians) really were outstanding. They all deserve a promotion. Brian was extremely professional and so friendly. He made me feel like he's known me for a long time. I can't thank Napleton Chrysler Jeep Dodge Ram enough for the outstanding service (and especially for having Brian Peterson on your staff).

Compass Service

Service completed in the time promised with friendly and professional staff. Waiting area was clean and there was coffee and other complementary drinks.

Customer service

Speed and courtesy of service and advisors in handling my tire rotation and notification that service had been finalized. Also, I appreciated the sandwiches which were brought in for the customers who were waiting for their vehicles.

Great service

Employee was welcoming and polite when arriving at your facility for oil change. Service area remarkably clean. Wait area very comfortable.

Professional Service

They are helpful and make sure to get the job done right! The facility is bright and clean. Everyone is professional and assures that all needs are taken care of.

Excellent service

You don't need appointment;just show up on the front door step.People and staff to make you feel worry free.Many techs have your vehicle in service in a matter of time

Good Service

Richard and Jacob understood our situation and did not try to sell us something we were not comfortable with. Good people. They understood our bad experience in the past and went out of their way to make this one better.

Excellent service

Matt, William, and Bobbi were all helpful in getting us our car and they should be recognized for thier professionalism.

Tune up Wheel rotation

They took in my car and shuttled me home and back again while my car was being repaired. Cannot complain with the experience.

Managers fix any issue...

Gladly. My experience at first was a bit nerve wrecking, however, once I realized that there was pressure on employees due to a manager absent in the service area, and perhaps that reflected on the inconsistency. However, as soon as I brought it to the attention of another manager, the problem was quickly solved. On an over all, my experiences with Napleton prior has been consistent and professional.

5309 .. 300 S

Richard Lebaron and the team was awesome in my experience buying the car that I wanted 300 s .. No Hassle and we were able to come to terms on my wants and needs. Richard is an asset and genuine car sales man who takes his time and is informative. This is my second car that we have purchase and have referred others that are completely happy with richard lebaron. 5309 stars for him !!! Great job

Great service ,met my needs , great facility ,

They did everything they could and was there trying to get me a car my first car at that every other dealer ship I've gone to never really help and made much effort to get me a car but at napelton I got a good deal they helped me a good a new car this years car .

Great service

We was greeted the moment we pulled up. Richardo was extremely friendly. Very professional. Jacob was awesome as well. Getting us down to a comfortable payment for a car I have always wanted! Also service was great because after having the car a day I ended up with a nail in the tire and they didn't charge me and they could have. Another great thing.Thanks you guys.

Great service

the car presents failures, I regret to say that has many mechanical problems, and that adds to the lack of knowledge in the model Dodge Dart, I returned many times for the same problem without result and change diler and had to request changes of parts They are generating faults and have a better result.

2 time Deal at Napleton!!!

Great job Edwin and Maribel , very professional, excelent and nice people, we will recomend friend to buy to this place for sure...thanksGiorbis and Alessandra.

Excelent service

They solved all the problems on the car and I had a rental car while mine was on service. I was told I could only have it for one day but they ended up extending the time because my car was not ready on time.

Mr Robert Perreault.

Very courteous and professional. Vehicle was ready in a short time. Very little time waiting for service to begin and received receipt and safety check.

Best service advisor!

Brian Peterson was friendly and helpful and he had a sense of urgency when speaking with me...not to rush me out of there, but to show that my concern was important and that he wanted to address it quickly.

Great personal

Friendly and family environment with great expectations , personal very cheerful and friendly. Finance was very helpful and attentive, I will definite busy again

Great Experience

Test drive and interaction with the sales team. Pleasant showroom. I will buy again from that store and refer my friends and family .

Great trade in!

Customer service...William King did an amazing job! Very patient and kind, especially with my 2 year old. Very pleased with the buying experience!

Fast and easy purchase

Very quick and easy ,sales staff made the buying process easy had everything ready for me when I arrived and I was in and out with my new Jeep Wrangler.

Charles Raymond Johnson Individual

Personal attention and friendly manner of the people that served my needs. The cohesive and cooperative manner that the employees demonstrated throughout my visit with them was a real pleasure to participate in.

Oil change

There was Friendly customer service, the quick service, and very nice facilities to use while waiting. Would femininely recommend to a friend

Great service, clean facility,comfortable waiting

Brian, my service representative was friendly, made me feel comfortable, and made sure he knew where to find me when my car was ready. Once I got through the service line; it was long in the morning; it did not take too long until it was ready.

great

the experience was great and the sale people are great too the exchange program is good too i will tell my friends

Service with a smile

Tom dos a great of communicating and getting my service completed. He called me to keep me informed of progress and when the vehicle would be ready

Great dealership

Did what it took to get us into what we wanted. Quickness in finalizing the sale and doing the paperwork

Great service

Feeling that an effort is made to really care.... Sean delivers The atmosphere in the waiting area is relaxing with a cup of coffee, employees are friendly.. A big shout out to Chrysler Napelton, Kissimmee.

Excellent service.

Being able to make the appointment online. And having the service done at the appointment time. Friendly and courteous attention.

service

Very nice service manager and helpful , , , , , , , , , , , , , , , , , , ,

Nice place

All employees are very nice and friendly. They even entertain my daughter while I was getting the carseat out of the car.

Awesome service

My new service advisor Brian was awesome. Hopefully they keep him around for a while. He was very pleasant to deal with.

Bought on Internet

Prompt service, warm welcome, other sales people were asking if we needed anything, and buying process was well prepared and quick.

CLEAN,FRINDLY

EVERYONE FRIENDLY VERY CLEAN KEEP ME UPDATED ASKED IF I NEEDED A RIDE ANYWHERE THE EMPLOYEES OUTSIDE VERY NICE NO AATTITUDES

Night time oil change and software recall update

Just recently learned that you stay open late at night so I tried it for my recent oil change. I getting there at 9:30pm and it was not crowded and I was in and out in about one hour. In normal day time it has in the past taken 2 to 3 hours or more depending on the type of work being done.

Service expectations met

good communications, fair prices, x, x, x, x, x, x, x, x, x, x, x, x, x, x, x, x

Great Service

Service writer was excellent !! Staff was attentive and kept us informed through the whole visit. Dealership pricing was higher than expected.

Got the truck I desired just took a while

I got the used truck that I was wanting. Jose Martinez was very efficient and helpful his supervisor was not as efficient and screwed up some numbers and paperwork throughout my experience.

Yolanda Fernandez outstanding service

Yolanda Fernandez was quite simply outstanding! Please keep her! She was pleasant and very detailed in the process! She was a beautiful human being that really cared!!!

Great service

Sean and the others were fantastic. The speed to repair my car was was short and the ability to get a rental car was so convenient .

My car advenger

We had a great service to the point what I needed at the time of my visit. Take care of the change of oil in the car

Great Service

Excellent Service Advisor, Brian Peterson. overall customer satisfaction, helpful, knowledgeable. Kept me in the loop on when it would be completed.

Good service And clean area.

Good service thanks for my new Dodge journey Emilio And Jaycob thanks great people

quality work

Work done in a timely fashion great customer service just clean your hand prints off of the vehicles when done

GREAT SERVICE

WAS UPDATED ON ISSUES MY VEHICLE HAD IN A TIMELY MANNER AND SERVICE ADVISOR WAS WONDERFUL AND FACILTIY WAS CLEAN

oil change

Like the idea of a express lane for oil changes so you do not have to make a appointment anymore

Typical Auto Dealer Waiting Room

I liked that there was coffee made all the time. The chairs were comfortable. Clean dry environment. Personalized customer service was a nice touch. A pretty good experience as far as dealerships go. They all need improving.

Great service

Tom was a very good in helping me w my service. He went above and beyond to get my truck done. He's a great asset to your company

Sales

Our sales representative was knowledgeable and friendly which makes a difference is the comfortable level in perspective buyers. As well as the follow-up text, showed us that the Napleton store in Kissimmee is mindful of the customer which ultimately works fabulously towards the bottom line.

Ram 2016

It was a good experience and a great customer service. The showroom is fantastic and the selection of cars is amazing. I told Kerlyn what I was looking for and within minutes she found the right truck for me just with what I wanted. I loved it and I love my new Ram 2016. Thanks for the great service.

It was quick and easy

They made very easy for me to step in my dream car. Recommend anyone that wants to own a true american history.

Clean faciliti , excellent services , great people

Clean faciliti excellent services great people i recommend it the service super fast and comfortable with super comfortable payments thank you.

great customer service and very profesional

Manuel , Josh and Justin made everything short and simple for me to trade my vehicle for the truck I needed and were very professional on all aspects of the entire sale.

The best of the best, will recommend to everyone.

The quality of the people in the sales team that worked with me and the service they gave was the very best I have ever experienced.

Great Service Representative - Mr. Brian Peterson

I worked with the service department. My service representative, Brian Peterson, is the best face you can have representing your dealership. He validates the customer. It is because of Brian Peterson that I will be a loyal customer in your service department. He needs to be recognized for how he represents Napleton.

Nice facility, very friendly associates.

The people were extremely friendly and didn't change attitude when they thought we weren't going to buy. The truck I bought from them was top quality.

Great service, only a couple negatives

Very friendly worker greeted me and explained everything in great detail. However, I didn't get updates while I waited almost 3 hours for my car to be done and I didn't get my tires topped off with air like we had discussed.

Great Service Facility.

Fast convenient service. Brian Hessler is amazing!!!! Staff is friendly & courteous & kept me informed of the progress of the work being done.

If you are going to make people wait offer more

Jason was great nobody new anything about new 2017 Pacifica Car was never pretend for delivery it touch them 3 day

Customer service.

Just took care of my oil change package and rotated my tires. Less than one hour. Time in very important to me so I was happy about that. I will be back on a monthly basis for my oil change. Thanks again.

good service, professional service advisor

The service advisor, Marty, was very pleasant, professional and competent. He determined the necessary repair, gave us an approximate estimate of the cost, and time involved, and assisted us in getting a rental car.

Excellent customer service

Chrysler will go above and beyond to make sure a customer is statisfied. Chrysler been my dealership for almost 3 years and I wouldn't go anywhere else.

Great service,quality people, beautiful dealership

I can not say enough about this group of guys that helped me buy a new jeep.In all my years of buying cars & trucks, I have never had this type of service. These men really care about the customer & service,they make their company owner proud. They deserve to be named: Travis Wells,Bob Conti, Richard Lebaron, Jason Mink, Isaac Landrua. This day & time it is hard to find people of this quality. I will be back for a new RAM. Thank you guys. Very Sincerely, Harold Salmon

Great Service

Brian Peterson is one of the best customer service reps in the industry. He was very thorough in answering all our questions. Our vehicle was in for a recall. While there another problem was noted while completing the service check. As this would take an additional 4-5 hours, Brian kept us fully informed, and provided a rental vehicle for the period. Brian was also very prompt in returning messages left on his voice mail. Thank you and great job Brian.

One of the best places in the industry,

I had gotten one of my other vehicles serviced there in the past and we were so impressed with the excellent level of service we were provided with, that we decided to keep our business with them. This time was just as great, from the moment a customer service rep answered the phone and routed us the right direction all the way to when we got our vehicle back. Definitely what every business out there should be providing the public with, Mister Jean and Mister Romani were very knowledgeable in their field and very helpful. We will continue to take our vehicles to get serviced at this location.

Great customer service

Always a pleasure! Employees are always so nice and friendly! Very clean dealership as well. And it smells really good to!

service

I like looking a the Hellcat while I am there. Place was clean, people nice, service writer nice. Why do i have to write 20 words, makes no sense.

Never a bad experience.

Friendly, professional staff. The building is clean, bright and cheerful. I have had my Jeep serviced there regularly since I purchased it new from them.

Amazing staff, huge inventory!

The staff was incredibly hospitable and welcomed me immediately. I felt like a VIP with the way everyone worked together on my deal and made sure I was happy and taken care of. I got the vehicle I wanted and the deal I wanted and I've never been so happy with a car dealership before! The inventory is extensive which made it easier to pick out exactly what I wanted. Kerlyn made me feel like it was MY deal and not their's, she made me feel like family the entire time and that is priceless!

Great Service

John Santos bent over backwards, probably more like bent himself into a pretzel, to get things smoothed out with the extended warranty provider and get all the coordination done. He's the BEST.

Great service

Answered all my questions. Took me at my appointment time. Have me updates on what was going with the work they were doing.

Always look forward to my visit to Napelton

The customer service and people you deal with while waiting.Very pleasant, clean.Sean and his team are very professional.Always look forward to my visits.

The wonderful people I met

4 people at the dealership I want to give special thanks to Emilio my sale person who was very sweet and understanding as to how important for me to get and have a vehicle. the manager Jason who fought on my behalf to make sure i got the vehicle i wanted. issac and Marc I just want to thank all of you for helping me.

Recall Service

Friendly environment. Clean facilities. Excellent customer service. Appointment time right on time. Outside personnel follow up with waiting clients to make sure no one feels forgotten while waiting to be called.,

Just bad all around service

The worst service department. Their prices are high and tech's do poor quality work.

Great service , clean facilities, coffee

Great customer service and good waiting time. While waiting enjoyed coffe and a good movie. Also enjoyed the cars on display and friendly atmosphere.

Great Price

Everyone was nice and friendly. My salesperson was very knowledgeable and answered all of my questions. I also thought he was very professional and I would recommend my friends to purchase a vehicle from him.

Great service

I like the fact that I didn't feel pressured into doing something I didn't want to do. I was in and out in a couple hours.

2016 dodge challenger (FEMALE BUYER)

pleasant staff, good negotiations with room for price adjustments, dedicated sales team. I felt I was treated well and fairly. I'm a woman buying a sports care, alone. So, for me it's important to know that I my voice was herd, by target price was met and that I wasn't steam rolled over. This is a good place. Ask for Bob!

awesome place

I had the best experience with Bob, he did not pressure me at all. Bob let me look around the lot until i find what i wanted while giving me advises about which car was the most economical on gas Thanks Bob, Thanks Napleton.

Great service

The guys were great! Jose and Rich were great! Would definitely recommend this dealership to anyone wanting to buy a vehicle. Loved my experience with them.

Best Service Around!

Thomas and the parts manager were friendly and knowledgeable. The best experience I've ever had at a dealership! Top notch service.

Survey

They did not waste my time with back and forth deals, Thanks to Nestor Colon and Jacob Perez, They were great!!

Great Sales Experience

I liked dealing with a sales person I was familiar with. Edwin always makes my experience at your dealership pleasurable. I have purchased a couple of vehicles at this dealership over the past few years, and Edwin has always been my sales person. It is unusual to someone like Edwin remain at the same dealership for so many years.

Service

My service rep, Alex, was very good. Made sure things got taken care of when the part I needed had to be special ordered.

Best quick service in town

Nice quick and easy, i wish there was a controller so i can selet tv . Dont go to Tiffy lube thouse ppl are scam artists. Napleton are the best in town hands down

Great service, clean facilities, comfortable waiti

Since I'm from out of town, having my car serviced without an appointment and having the work completed while I waited for what seemed like a very short time, well I couldn't be more satisfied with my experience at Napleton.

Great service and employees

The late late hours. The service advisor Rami was excellent, very thorough.Employees are always friendly. Was very suprised how late you are open makes it quite convenient.

Oil change experience

Good value but the wait to be served was very bad. The time that it took to see a service advisor for a simple service took about 45 minutes. That's very bad.

Great friendly service

Everyone at napelton was very friendly. Jason mink was awesome. He worked very hard to get in the payment range I wanted.

great treatment, cleanliness, time, great job

Great job taking care of my vehicle while in service. Service advisor Marty has help me in the past he and Brian are

Great Service

Great service, understanding, and trustworthy employees. Almost like family. Would definitely recommend buying a car from here and definitely for myself future cars.

Great service.

Staff is always very friendly and informative. The area were I wait is a smaller space and I like the quite area.

Great Service

Brian Peterson's customer service is excellent. He is totally on point and kept me informed of all maintenance updates with my vehicle.

Great experience

Great car buying experience. Thanks to Jason Gonzalez and Jacob Perez ended up getting a better vehicle than I came in for thanks to there work. Great job.

AMAZING Service

the service department is extremely professional. It is stressful taking your car in, it is even more stressful when you are out of your home country and have to take it in. We were treated with the upmost respect and everything got resolved in a very timely matter. We dealt with Sean Amboy and he was excellent from start to finish.

Great Service Center

Marty is an excellent representative for Dodge. All of the persons in the service have been good aan their work is what we need. They seem to havee the customer's first

Great Service, Clean Facilties

Service Tech was courteous, knowledgeable and was concerned that we were taken care of properly. We went on a Sunday and were given service right away.

Great, friendly service

Sean Amboy (Service Adviser) is always friendly and professional. He makes sure I am aware of the service my car requires and does a great job of explaining any defects that may need attention. Edison (Sevice Technician) made me very comfortable and confident. He has a self-starter attitude and is very detriment to do the best job. Very knowledgeable and looks into each issue as if he was working on his own vehicle. Definitely a keeper and positive example for the rest of the service technicians.

Awesome service

Manuel did an awesome job!! Very attentive and patient. You are a great salesman!

great service

Mr Brian and Sean were helping with my issue and assisted me and made my first experience agreeable.professional and friendly.

Great service,clean waiting area,great service peo

Always great service everyone is always ready to help.My car is ready in time it was promised, if there is any problems they are explained to me, always get a notice when it is time for my service are if there is a recall. Very happy with Napleton.

waiting lobby & facilities

I had an hour and a half wait for my repair - the waiting room/lobby was clean and comfortable. Bathrooms were clean and coffee was good. Thank you

Great service.

The customer service representative was very professional in giving me service,while making sure I didn't have to wait the whole day.

Great Service, Easy Process

I liked that they were understanding about our time. We had to leave for an event and come back. When we did, the Sales Manager helped to finish things up. The GM came over and thanked us for our time and shopping with them. Could use a little improvement in other areas, but bottom line is that we left as happy customers.

great service, clean facility

Great customer service made the process easy for me step by step i would definitely come back an recommend my family and friends

Great employees, comfortable waiting area

Jean Santos, the gentleman who we talked on both occasions we were at the dealership was very accommodating, friendly, courteous, and handled himself very professionally. He kept us informed of what was going on and the approximately time we would be finished. The food served in the waiting area was very much appreciated, as we were there for quite some time the first day. We feel Mr. Santos is an asset to your company and represented you very very well. Sometimes employees like him are hard to fine.

Friendly, Helpful, Clean

The problem was fixed and we were given a car to use because it took a little longer than expected.

Basic Service

Was acknowledge quickly and kept informed about progress of my oil change. Waiting area is very clean, comfortable and pleasant.

Where everyone she shop for their next vehicle

The open upfront attitude of everyone I spoke with to get this deal worked for me and the dealership. From the first minute I walked in till I left with my new car had to be my best car buying experience that I've ever had.

Great services good prices