Napa Ford

Buyer

It was very positive! Jefrey our sales consultant was great. He listened and responded to I wanted to buy. The transaction was professional not pressured. The finance people helped by getting us a great rate and being able to add an extended warranty into the loan when it did not look like that could happen. Bottom line, I enjoyed buying the car I wanted and I felt good driving home.

Employee goes out of their way!

Had a smog check scheduled for Sat. morning. Problem, no mechanic is schedule to work that day. Arelia (spelling) made an effort to have the smog done by outside venders. But none were available. She ask if one of the mechanics to come in and get mine done. WOW. I travel extensively with my truck for work and time was an issue to get this done. THANK YOU!!!!!!

Great Dealer Great new car Manager

I called Glenn Ross and told him what I wanted. The vehicle was in Fresno and he told me it would be there the next day. It was but was very scratched and he told me he could not and would not sell it to me. He found me another and we made a deal. He took all my info over the phone and the next day I picked up the vehicle. My wife is thrilled as well as myself. Very easy. Glenn is a pro and this is my 5th car I have bought from him. If I know anyone who is looking to buy I will send them to Glenn.

Ruby's first checkup!

5k checkup an oil change as promised in the time promised! What more can I ask! My thanks and Ruby says thanks.

1990 f250

i was offered a great deal for the "works" for my diesel truck back in July. the coupon had no expiration and i brought it in with me and the service dept honored it. the mechanic looked at a few extra issues that i asked for because the truck had been on a long rough trip. the truck runs noticeably better and i was, as always treated very well. although i miss Tim, i thoroughly enjoy dealing with Arielle and Victor.

Going the extra mile

Had a problem with my brakes. Areli was able to not only look up my information, she looked up the part on my car and was able to find an extended warranty so that I didn't have to pay a dime. She estimated that it might be 3 days before they could get my car in to work on, as they were really busy, but the warranty covered a rental, which she made all the arrangements for. They were able to get my car in the next day, and it runs beautifully. The customer service at this dealership has always been top notch in all my dealings with not only the service department but the sales staff also. Great bunch of people.

Job Done

Victor was professional and pleasant. Described the problem and solution clearly. Was able to work vehicle repair into schedule so as to have my vehicle back same day. This was important as this was an unscheduled repair that needed immediate attention and not my usual maintenance work. Appreciate the attention to my needs.

Friendly service, good knowledge, good listeners.

I began my experience by receiving an online quote from Jefrey Mihedji. He was very responsive as we emailed each other back and forth. I ended up coming in for a test drive. Jefrey listened to what I was looking for and provided me feedback and other options that suited my needs. I ended up driving away that afternoon with a car that I believe is the best fit for what I needed and I was very satisfied with the purchase process. Jefrey also followed up with getting the car detailed on a separate date without me having to follow up with him.

Great Service

I was very satisfied and pleased with the service I recently had. The staff was very helpful and very professional.

2016 Lincoln MKX

2016 Lincoln MKXThe process of purchasing my new car was made easy by your staff. I hadn't purchased a new car in 9 years and was expecting it to be a hassle.Not only was the staff efficient, they were all very friendly and engaging thru each step. Jefrey went out of his way to make it an easy, pleasant experience.Thanks to you all.Laurie

Great service

The people at Napa Ford are very nice and friendly and easy to work with.

Mr. Thomas

Good job on the 37,500 service maintenance program. Great customer service.Very helpful. The quaiity of the repairs were very good. Would be nice if you could wash the car like other dealership do.

Service

Good operation. I don't feel like adding anything more. You need to eliminate this requirement or I will no send any further reviews.

Good Job

Service Adviser Tim Clawson was particularly helpful when he arraigned a meeting with my truck's mechanic and I to discuss and review the circumstances of an unusual repair (to me, anyway). No negative experiences on the part of the dealership, although my insurance provider did drop the ball when it came to paying for part of the repair relative to an insurance claim. This caused some confusion between Tim and I, but they simply provided a payment check upon inspecting the final billing the next day.

Great experience at Napa Ford

Helpful pleasant staff. Good team to work with throughout the buying process. Everything was delivered on time and as discussed.

??????

Wayne Talton...was great! Wayne took the time to take a drive. I was concerned about noise on the windshield.I

F350 Super Duty

Best service team I have experienced at any Ford Dealer.

Recall of Ford Fusion

I had my Ford Fusion in because of a recall. They got it done and out in fine fashion. Of course, I don't like it when I have to come for a recall, but no it is not your fault

Great Service and Price.

Napa ford gave us the best customer service, we ever had at a dealership.Wayne our salesmen did everything to make buying a car at Napa Ford very enjoyable.I will be buying all my cars at Napa Ford.

Excellent initial customer service and follow-up.

I recently purchased an inexpensive, used vehicle from Napa Ford. The service and customer experience were excellent! I spoke with the salesperson, sales manager, service manager, and owner of the dealership. All were friendly and made my buying experience the best that I have had at any dealer! I was impressed and appreciative of the way Napa Ford stood behind the vehicle they sold me when a couple of minor issues needed to be handled. I would not hesitate to recommend Napa Ford to my family and friends. In fact, I've already done so!

The BEST Dealership

Our service was as it has always been excellent. We feel very fortunate to have a dealer who with question puts service to the customer as the primary goal of those who work with in the dealership. We have just purchased our second MKX and have previously purchased three Navigators with the last one a year ago.

Great Service and Helpful People

I was totally surprise for getting a loan from one of the highest lending company with the credit problem that I have. I thank Glenn and everyone else in the dealership. I Thank God. And God is good. The service is so great and very helpful. thanks Edith as well.

Great Experience

I'm really going to miss the Napa Ford-Lincoln dealership. You are the BEST- courteous, accommodating and efficient.'Moving to Oregon, but!- in the car I bought from you in Napa- a great reminder. Thank you!!!!

Great service. Clean facilities.

I have a 2014 C-Max which is performing quite well. Service has always been good and the staff very professional and helpful.

Amazing service

I came in after service dept had closed for the day with a broken window/door mechanism that had just broken. The staff was great, since my car needed to stay overnight (as the window could not be raised) and it was supposed to rain; they put my car into their service area. I live in sonoma, so I needed a rental car; they set up a rental car with an agency 3 doors down the street and with a discount. I was lucky they did as with the Superbowl starting soon, most rental cars are at the SF airport and few are left for locals. (per the rental car agency) They finished the repair quickly the following day and did an inspection as well, which was timely for me as my battery was going as well. Great experience, timely and I could not be happier.thanks,

Excellent service, respectful and trustworthy

We bought a 2016 Ford F-250 XLT Crew Cab. First, we felt comfortable the first day we walked into the dealership. It was warm and inviting. Our salesman (Jefrey Mihedji) was very professional, respectful of our time, knowledgeable and kind. He showed us what we were looking for and did not pressure us in anyway. After we test drove the vehicle, he provided us with an appraisal for our trade-in and price for the vehicle we were interested in. We told him thanks and we were going to look at other Dealerships for the same vehicle. He said he understood and to give him a chance make a good deal with us. We came back the next day and made an offer on the vehicle we test drove. Jefrey kept his word and made us a great deal! It was the best experience I've ever had buying a vehicle. As a result of this great service and experience, we are contemplating trading in our car and purchasing a CPO Ford Fusion.

Outstanding Leasing Experience

Glenn Ross is outstanding, as is Edith Chavarria and Irma Ramos. As a team, they completely took care of my leasing experience through initial inquiry, vehicle locating and retrieval and final contracting. I am a very happy customer, and will definitely be back. Bravo.

Ford Updates

Very timely as 3 different Ford boo boos were fixed on one visit. Courtesy driver was excellent, thank you

Happy with Napa Ford

Victor was very pleasant to work with. Would be nice to have a loner car when we leave the car, so we don't have to drive two cars from Sonoma.

survey

It was perfect. Staff was very helpful thanks for all you do

comfortable negotiations

We came in just looking as usual (we have been looking for years literally and not buying ) we asked about trucks the girl that had started to help us went and got the truck guy Jason. Great idea he had lots of knowledge about them and loves his own truck. My husband had been driving a mini Cooper so we were thinking midsized but with the back up camera and the great for a truck gas mileage we decided to go for it. The negotiations with Jason were very comfortable also. Thanks

Nice, new friendly dealership

Owned different Ford F-150's for the last 25 years and all were exceptional vehicles. I believe the 2016 will be the best and looking forward to many years of driving pleasure.

Good times at Napa Ford

So good I purchased a second vehicle from Peter Haynes

Repair review.

The experience is always good, some times the repairs take a little longer than expected but you cant always have all the parts in stock especially when its a brand new car. The repair is a step by step issues it appears with the escape. the stereo has not worked correctly since day one this is the 2nd time I have brought it in the XM always stops and starts again, they have tried resetting the system then the antenna now they are replacing the stereo I think I'm not really sure I hope it fixes it,

preventative maintenance.

Diaspointed they didn't clean battery corrosion from hold downs while installing two new batteries, disappointed in lack of detail.

Great service

I went it to look at a car not knowing what I was looking for and Jeffrey came out and talked to me, I kind of explained what I wanted and he showed me the 2014 Ford Focus. We took it on a test drive and I absolutely fell in love. I told him I had a $500 deposit and that's all I could do. Knowing that it hard to get financed at my age with that low of a down payment Jeffrey said he'll do his best to get me the car. We went in applied for financing and they ended up approving me and working with me on the down payment. I had an awesome experience with him and his boss as well and I would definitely go back to get another car from them and send people their way. Great customer service, amazing car, and I didn't feel pressured to buy a car. Thank you Jeffrey and the rest of the Napa ford and Lincoln crew, you guys were amazing!

Service

Service was quick, even though I was last minute. Appreciate that. Got a ride to work on time, the driver was very pleasant and amicable. Thank you Napa Ford :)

Great Car and Salesman...Too Much Writing

Purchased a 2016 Escape. The service was fine EXCEPT for the high pressure sales job on the service contract and the EXTRAORDINARY amount of time it took to sign al the documents. The process took about four hours!

Keyless code

I needed to know the keyless door lock code for a used vehicle I bought. The service team got me I without an appointment and had the job completed in a timely manner. Everyone at the dealership was very courteous and made sure to offer me plenty of help as I waited, including coffee which was nice.

Saturday Morning Service

Recently purchased 2015 F150. Had LED fog lights and rear fenderwell liners installed. Service was prompt and completed on time. Returned to dealership after having breakfast truck with accessories installed was done and waiting to be picked up.

Nice service

I came in for my first major service, Tim was very helpful and informative. It was nice to have transportation home and Bill was nice too. It has only been 2 days but the vehicle is fine so far.

Fusion

everything was great, thanks for your good work. the work was done well and the people in the office were very professional.

Fantastic Service!

Tim Clauson. He is great and is responsible for me coming back.

Staff and service was great but issue not resolved

Staff was very helpful although my situation was not helped. Finding someone in town to do bodywork on the new aluminum body F-150 was challenging and too expensive for Ford to cover so I now have to go an hour north instead of my hometown to have my vehicle taken care of. But I have no complaints with the dealership, nice, followed up in a timely manner, and tried their best to help. This issue lies with Ford and the aluminum bodies of the new F-150 being difficult to repair.

No pressure sales & service depart was very good.

Purchased my 2014 Lincoln MKX - no pressure sales agent and smooth purchasing experience. Service was for 30K maintenance service. Scheduled appt on-line with no issues. Reminders were sent via text and emails. Followup confirmation of appt was done by phone both at time of scheduling and reminder call the day before. When appt scheduled on-line requested a car if service was going to be more than an hour. Appt day - check in was fast, stated wouild take an hour and it was just about an hour. Nice that the waiting area had free wifi and several desk areas to use my ipad. The Kerig coffee maker was nice, you know the coffee was fresh and not made hours ago. Overall experience was a very good experience.

Very good service

Had oil changed. Staff was pleasant as always. Contacted me as soon as car was ready.

Smooth Purchase on a Pre-Owned Vehicle

I had seen the ad for a 2011 Ford Fusion on the Napa Ford Website, and decided to take a look, since I was needing to replace my current vehicle. When I went to the dealership, Jefrey Mihedji noticed I was checking the car over and asked if I had any questions. I told him I was waiting for approval of a vehicle loan from my bank, but was really interested in the 2011 Fusion. He asked what type of vehicle I was replacing, what my normal use for the vehicle was, and if I would possibly be interested in similar price range vehicles with a bit more hauling room when needed. He suggested a couple of vehicles from the pre-owned inventory, so we looked them over, and I made a secondary choice on a 2012 Ford Escape. I said I would need to have my wife look at the vehicles before making a final decision. He gave me his card, and asked me to call him when I was bringing my wife in.The next day, my wife and I both got off early enough to go back before closing. Jefrey met us in the lot, after one of the other salespersons had gotten the keys for the Fusion and taken my wife for a test drive. She fell in love with the car, and had already decided that the Escape would not work for us. We had received the approval from our bank for the car loan, but we decided to see if Napa Ford could find us a better deal on the loan. By now it was after closing, but Jefrey assured us they would work to get us one that night. They managed to get us a loan that was .56% lower than the one we had been approved for by our bank! Because we were willing to hang in at the Dealership, we were able to close the purchase that night by paying a deposit on the vehicle! We were able to wait until Saturday to bring in the rest of the down payment, because we had placed the deposit. After we had placed the deposit, we were informed that one other customer was also trying to get a loan for the vehicle, but had to wait till the next day to have his wife come in and sign the papers. They had also had a second vehicle in mind for their purchase.I would especially like to thank Jefrey, Irma and the Finance Manager for all of their assistance in making our buying experience with Napa Ford a most pleasant one. Also my thanks for the rest of the Sales Team who assisted us while Jefrey was engaged with another client.

Great Services

Victor always provides excellent customer service and I feel like I can always trust him.

Easy buying experience with mediocre credit

I had the easiest buying experience ever! I'm rebuilding my credit and I walked out with an awesome car and a great loan. I couldn't be happier. Love Napa Ford!!!

Emmisions warranty repair

Car is running great, thanks for the work. also thanks to Tim Clausen to inform me of the warranty the car was entitled to. Only issue was that it took 43 days to ge tthe part. Lucky I had a spare car to use.

2016 Escape Titanium

2016 Escape Is Wonderful!Not sure what happened back in July but the staff I worked with in Oct were wonderful and Promt!Thank you Edith for your service to us! ~Rudy

buyer

2016 Escape....Buying a car reminds me why I only do it every 10 years. It was a rough game of negation. The discount changed, the base number changed..the trade in value was a game. That is the part I did not like. You really had to hold you ground. In the price point...out of the cars I looked out the escape was obviously what i liked best. I naturally wanted to buy local...wish the dealership respected locals equally. I think at the end of my experience the sensed my frustration. They did make right.

Great service, friendly staff

Staff was very helpful and service was done in a timely manner

Great Service Dept

Routine service call. Easy to get appt. excellent customer service.Appreciate full service safety check. Bench by cashiers office would be helpful to those who cannot stand while waiting in line.

Great service, friendly staff and clean facility

The 40,000 mile service and the recall issue was done in 3 hours which was perfect since I was waiting for my car. Thank you so much

Swift & Complete Service

Very helpful staff. Excellent communication and service was swift.

Great Service Department

I really like your service department. They always do an outstanding job.

Excellent Services very professional

I never felt as comfortable and relaxed in making my decision about purchasing a car. The salesman was very helpful, professional, and knowledgeable. I went back to work the next day and told several people about my experience. Thanks to all of you, very friendly team.

Title

Victor is great. The only service writer we will deal with

Great vehicles, knowledgeable and caring staff.

I just purchased a certified pre-owned 2012 Escape and couldn't be happier. The car is absolutely perfect!! The staff, especially Richardson Vilefort were so nice, knowledgeable and helpful that the whole experience was better than I expected. Richardson really seemed to care about my being completely informed and satisfied. I brought my previous vehicle to Napa Ford for service and believe I made the best choice in returning to purchase my current Escape. With the care and consideration for my needs, I couldn't be happier. I am already telling my family and friends to go to Napa Ford!! Thank you so much! Laura Layton

Great service and very clean facilitiy

The customer service was very pleasant to deal with. They were able to take care of a minor problem that I had not scheduled very quickly before I left the car for the regular service. They got the servicing done in exactly the amount of time they had originally said.

great service

oil change and tire rotation.I have been bringing my mustangs to Napa Ford for yearsalways the same great service from everyone there

My short stay at Napa Ford was worth it.

Love my Milan. It has a wonderful group of people that take care of it.

FABULOUS DIAGNOSTIC TEAM!!

My 2014 MKZ Hybrid was without headlights, turn signals and nedless to say it was very scary!! Napa Ford Lincoln's diagnostic capabilities were spot on! Problem fixed within 1 hour!! Love Napa Ford Lincoln Service!!

normal

nothing happened not expected well since I have to type 50 characters I guess I will.

Repair

Once again it was a ten. Thanks Tim in service. Shop people are will schooled in there job.

My Napa Ford Experience

I appreciate the way your Customer Service department keeps me appraised of upcoming items to be addressed at the next service appointment - for example mentioning that I will need to have my front brake pads changed at my next service interval.

2016 Ford Escape 10/03/2015

We bought a 2016 Ford Escape. This was the least stressful and enjoyable car buying experience I have ever had. Peter Haynes took the time to explain everything in terms my husband and I were able to understand. We able to make intelligent decisions because of the time he took. We will never buy a car anywhere else!

Oil change

I have always brought all my cars here but this time they didnt put enough air in my tires

Service

It was great. Victor always does a great job and is very friendly

Very pleased customer.

Very Thorough and explained all points of checkup.

Great service - nice waiting area

The sales staff was wonderful. It felt more like we were buying from a friend than a sales person. It was a great experience with no pressure. The staff was very helpful in adjusting my appointment time to accommodate my schedule. Nice waiting room. I enjoyed the coffee and donuts.

Excellent service!

Excellent service personnel. They are caring, professional and knowledgeable.

Ford fusion electronic throttle body

I am very happy with the service that I had done to my car. My car runs better than ever now. Napa Ford Lincoln, was both accommodating and prompt. I will definitely recommend to my friends and clients.

Quality operation

Completely satisfied with the service. Napa Ford is a high quality operation.

Great service; clean facilities.

Very friendly staff and service performed was flawless. Comfortable and clean waiting lounge.

Good service , clean location

Staff serviced my truck with no problems at all, waiting area was very clean and staff was friendly. I was looking to have some electrical work done hoping to add some resistors to my turn and break lights because of a change over to LED lights. Worked could not be done and the cost is very high, being that I have the parts I will try and find another location that works on vehicle electrical systems.

Experience at

We bought Dodge Chaiilemger.The sales msn Jeff Mihefji was excellent & details in explaining about the car. Jeff was very professional. He paid attention to details. Easy to talk to. Made himself available for any questions we may have. Yes I will definitely recommend Jeff to any of my friends.

2006 F150

Brought in my 2006 F150, had a faulty brake sensor. service was great called me as soon as they found the problem to let me know what all was wrong. however it would have been cool if it was washed when they returned it to me. over all though great service!

Good value

Glenn Ross was awesome, knowledgeable, made the car car buying as smooth transaction.Thanks Glenn!

Napa Lincoln Ford

I bought a Honda Accord from Napa Ford Lincoln and worked with Glenn. He was great. No pressure and was a pleasant no hassle experience.

Maintenance Review

Personnel were professional, helpful, and made the experience enjoyable.

Great Service

Everything was fine. The service person,Ariel delivered all that she stated and on time.

Great service and helpful staff

Don and Areceli are always very Curtis and helpful

The process

The attention and service was wonderful. Michael did such a great job keeping in touch throughout the whole process. Great job!

Housewife/parent

My experience at your dealership has always been great. Everyone is so helpful and you don't make me feel stupid when I have to bring in my car. Plus, the donuts are a real plus. Thank you.

Great Service

The representative was very helpful and courteous. He did research to find out if it was covered under warranty, not only was it covered it was also a recalled part.

Great experience at Napa Ford Lincoln

Thanks for the coffee & doughnuts! Service was great, and the F&B was just an added treat.

Honda owner

The service is professional and without any difficulty.

GreT Service

Great service department and the cashier is awesome. Very pleasant experience.

A Pleasant experiience!

I was very surprised to find that i had a 77 dollar credit. Yay for me, thanks. Overall, i think everybody working there, from the folks who sign me in to the Cashier who signs me out & the shuttle driver who took me to and fro. Most of the folks working there either like there jobs or are damn good actors A pleasant experience.

Great service.

My service advisor, Don Roberts, was very efficient and professional. Noting that I needed tires he provided me with estimates on two top rated sets of tires before I left.

Exceptional Service

Arielly is so pleasant and helpful that she makes it easier to accept the amount of money one has to spend to keep your vehicle in good working condition. Since Cornelius Ford closed down in Vallejo, I have been going to Napa Ford and they have always given me and my Explorer excellent care and service.

Great service

I purchased the 2015 focus St 2 weeks ago and am very happy with the amount I received for my trade in, a 2014 Fiesta St. Negotiations went fine, everyone was very respectful and courteous and made the process painless.

Ford Customer

My overall experience throughout the years has been pleasant. I like the attention to detail and commitment to outstanding service.

July 28, 2015 Service Visit

Very courteous service staff. Once again am waiting for parts-seems to be the exception rather than the norm.

Brake service

The staff was helpful. Figured out the problem checked out the brakes and all in a reasonable period of time. Thanks

Overall very good

Everyone at the dealership was polite and courteous. Leasing this car was swift and to my satisfaction. I would recommend the dealership to others. So far the car is performing to my expectations.Bob Fox

Purchasing a new car

We purchased a 2015 Ford Explorer. Everyone was professional and very nice. We dealt 80% over the phone. When we went to pick up the vehicle all the paper work was done, and there was no hanging around for hours! The perfect way to do business. Everyone's time is valuable and most dealers do not understand this!!!Thank you for a delightful experience.

My Experience

Everyone was very friendly and helpful. All work was done in a timely manner. Great experience.

Ford Explorer for Service

I received excellent service on my car. I have never received bad service from ford.

Quick service

Had a recall notice taken care of on my 2015 F150. Staff treated me great and had great communication.

Nice facility, genuine staff and pricey

It's always difficult to separate bad news from your experience with personel and a business. When I take my vehicle in to the Ford Dealer I generally expect the worst in terms of diagnosis and prognosis and the highest cost for the parts and repairs. I tend to go in for one thing and several other things are found that "could" become problems in the very near future and the recommendation to take care of it right now on my older vehicle. i.e. check engine light goes on - can't determine cause of engine light but we think that if you replace your wate pump etc. for $1,600 it will help always said with a smile and a sense of understanding of your distress. So, now I tend to take the vehicle in for a diagnosis and go else where for a second opinion, recommendation and quote resulting in getting some of the work being necessary and costing 30% - 50% less to get it done.That said there is a sense (emotion) that if you take it to a dealer for service the quality of the service and parts will be in line with the brand of the manufacturer and if the work fails that they will take responsibility for rectifying the issue, at a cost, for you.Enough said from a skeptical older car owner.

best dealership around

everyone at napa ford seemed to care about the customers and each other. it was a nice experience from start to finish. i would not have changed a thing. the owner Kevin Massie was especially accommodating. this is a place of business that i wish to use for many years to come.

Excellent Customer Service!

This was our first visit to the Napa Ford dealership. We purchased our truck in February 2015, and only got one key. The service department took very good care of us, even let me bring the truck in earlier than our scheduled service time, & we were out of there in less time than they estimated. The service staff were friendly, and I got excellent customer service!

Good service

The service was good as expectedly, I only wish that a service technician would go over what they did with the car and explain the recommendations.

Great services

The service department took care of all the service needs on my expedition. The service was excellent and very speedy.

Great facilities and employees

Tim in the service dept really was helpful and was a pleasure to talk to and the wonderful showroom and fresh donuts were great and good coffee

Gary l.

Service was scheduled and performed quickly. The wait was comfortable and I was able get work done using the available WiFi.

Athena Rocks!!

Athena was by far the best sales person I have ever dealt with. She made me cry I cant believe she got me into a brand new car with awesome payments!!!!

Good service

Service was good and having it done on Saturday helps with my schedule.

Clean facilities, very helpful

They were very nice, prompt n helpful. When I went in to schedule, they had an appointment available for the next dsy

Service attendants know us!

My service was completed with no problems. Staff was friendly. Water shortage meant no car wash!

Great Service

Thank you for adding the roof rack to our car in such a timely manner!

Wonderful Experience!

Our family had a wonderful experience at Napa Ford! Everyone is so friendly, without being pushy! We purchased a 2015 Flex, the one we wanted and only had to add a couple of items to perfect the car even more! Our saleswoman was AWESOME and patient, considering we took all 3 kiddos to seek out our new purchase. She even took time to show us all the bells and whistles a couple of weeks after our purchase because we didn't have a chance to do so at purchase date, Thank You!

True Test of service

This was a true test of the level of service you provide. We leased a 2015 Lincoln MKZ Hybrid in November 2014. In February or March, my wife noticed a blemish on the driver's side front fender. It clearly had been damaged, but not correctly repaired. I showed Tim Clawson the blemish and explained what I thought had occurred. The car had been damaged prior to Napa Lincoln getting the car for us from Roseville. There was a minor hesitation, but he immediately called the paint shop. The shop could not take the car the week of my visit, and Tim was not going to be available the next week. He said he really wanted to handle this case himself so we agreed on a date. The car was returned perfectly repaired on time. That was also important as we were taking a driving trip the following day. This was our first major trip with the MKZ. We put on over 1,000 miles on freeways and in the Sierras. Our last car was a Mercedes E350. I have not purchased an American car since 1975. This Lincoln is far superior to the MBZ (of course it is 7 years newer). It handles well, is very quiet, has a great ride, and we averaged over 38 mpg with some trips at 43. The only complaint is the CVT, it makes the engine drone like an electric can opener. I knew I would have to accept that as my wife had insisted on a hybrid. But really, if Mitsubishi can put 8 speed automatics in their cars?

Super Saturday Service

The service and staff are outstanding. I would give them an A++++ if possible.

xxxxx

I just leased a new Ford Fusion. The staff was very friendly & courteous. Dealership was clean & seemed to be well organized. Dina was a pleasure to work with. They made buying a new car a very easy, & pleasant experience.

Great service from dealers. They explained all.

The people at the dealership are very friendly. They are knew the product and were able to answer all questions. I would recommend them to my family and friends.

Nice Sales Person

While waiting for my car to be serviced at Hanlees, I walked over to Napa Ford to view their used inventory. I was there for a surprisingly long time before I was approached but it was nice because it gave me time to look around at my convenience. I believe his name was Aaron, but he was very friendly and knowledgable about cars. He was also very considerate to the fact that I was just browsing while waiting for my car to be done across the street. He did mention that a their new dealership was being built down the street and will be ready the first of the year. I said that would be about when I would be ready to trade mine in and will be back. Very nice guy!