Nalley Honda

4.5
Overall Rating

Customer Service: 4.6 Buying Process: 4.4 Quality Of Repair: 4.7 Overall Facilities: 4.7 Quality Of Work: 4.3 Friendliness: 4.3 Pricing: 4.1 Overall Experience: 4.2


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Great Deal! Great Salesperson!

5
Rachel Watson on 11/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I went yesterday to Nalley Honda in Union City, Ga, off of Jonesboro Rd, exit 64. We saw Marty Hagood who helped us find a mini van. He was a great salesperson who was very knowledgeable. We were offered a great deal! We left there with a beautiful mini van and a great deal! Please go here if you are in the market for a Honda and a great deal!


Great Service, Amazing Sales guy!

5
Rhwatson72 on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I went today to Nalley Honda in Union City, Ga, off of Jonesboro Rd, exit 64. We saw Sales representative, Marty Hagood. He was a great salesperson who was very knowledgeable and helpful! We left there with a beautiful mini van and a great deal! Please go here if you are in the market for a Honda and a great deal! See Marty Hagood!


Poor Finance Manager

1
Mr G on 10/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

If possible, I would rank this dealership a negative 1. On Friday evening, October 14th, 2016. I walked into this Honda dealership to buy a new car. Everything started off great, my sales rep was very helpful and pleasant. She looked at my trade in vehicle, gave me an offer which I declined and then I decided to pay outright for my new car. This is where it gets interesting.... My sales rep walks back to the desk where I was signing the paperwork introducing her finance manager (older Caucasian Man). The manager said I had to fill out a credit application for my new car. I mentioned to him that I will be paying outright for the car and will not be needing any credit from the dealership. He then goes on to ask me how I will be paying for the car. I responded by saying a check from my company. Then he ask's, "What does your company do?" I said, it's an "online business". His follow up question was "what type of online business", "maybe my dealership may need some things off your website"(with a fake laugh). I respectfully responded by saying "I do not carry any products suitable for your dealership" I also said, if you're wondering how I am able to afford a $25k car, I work for company xyz" He then said "Oh yes, I noticed you are wearing company xyz shirt and I was wondering where you got that shirt when you walked in to the dealership". Really? You were wondering where I got my company shirt from? Basically insinuating or assuming that maybe I stole it! Mind you, this company in question is a top 10 fortune 500 company and one of the top 15 largest companies in the world. I'm presuming he did not believe a young black man could work for such a company. I, myself, own 2 businesses, -and I've written larger checks for cars worth over $100k, and I've owned at least 5 high end cars in the past 3 years and I've never been treated in this manner. This type of treatment to buy a HONDA? REALLY? I am VERY disappointed at the finance managers behavior and WILL NEVER HIRE such an employee to run any of my businesses. Nalley has lost my business even though it may be a drop in the bucket, the question is how many other customers will NALLEY lose as a result of this low performing Manager? Business is not about today, It's about tomorrow. I wish the dealership the best and I would like to thank My wonderful sales rep who treated me VERY well. I will be buying the car from a different dealership.


Poor service department

1
Upsethondaowner on 09/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I took my 2016 accord in for 2nd service today, car has 10,000 miles and advised them that rpm surges at various times while driving. They informed me that they could not duplicate! I challenged the service manager that I saw a technical service bulletin online. He said that there was not one on my car. So when I left I called another dealership and the said my car has a software update needed for this problem! I will never give them anymore of my business! That's really sad since I have purchased 3 cars from Nalley Honda./ union city


Horrible! Go somewhere else!

1
Moises on 08/22/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Horrible! Go buy your car or serve it to another dealership. This place is sad. The waiting area is dirty, has flies, specially the kids area. The waiting time for service is not acceptable, even when having an appointment.Made the mistake of buying a 2nd car here, their service is poor, poor!After waiting for a full hour w/ 2 kids they said I didn't have an appointment, which wasn't true. After 1 1/2 hour they still haven't even look at the car and said another 40 minutes were needed for something only should take half hour.They also made us bring my old car to trade w/ a false advertisement saying will give us the value of Kelly blue book, which was another lie. We are repeated costumers of new cars and use Honda financing that will never come back to this awful customer service!


Awful, poor service!

1
Honda2016 on 08/22/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Horrible! Go buy your car or serve it in another dealership.The waiting area is dirty, has flies, specially the kids area, even the books has food and dirt all over. The waiting time for service is not acceptable, even when having an appointment.Made the mistake of buying a 2nd car here, their service is poor, poor!After waiting for a full hour w/ 2 kids they I didn't have an appointment, which wasn't true. After 1 1/2 hour they still haven't even look at the car and said another 40 minutes were needed for something only should take half hour.They also made us bring my old car to trade w/ a false advertisement saying will give us the value of Kelly blue book, which was another lie. We are repeated costumers of new cars and use Honda financing that will never come back to this awful customer service! The Honda financing department made also a mistake in my application and gave me 1% over the interest rate of what they should have. I received a letter later from the bank who bough the loan stating this mistake.


totaled car - needed transportation fast

5
Mary H on 07/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had used this dealer before. They found the CRV that fitted the closest to my wishes . I completed the paperwork the day they found it. They stayed late. I gave them a day to get it ready - It was after 9pm.


Great Buying Experience

5
H. T. Elliott Nalley Fan on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nalley Honda is a great dealership to buy your next car. The professionalism is excellent. There were no sale pressures to buy a car. Everything was about the customer's satisfaction. I highly recommend you visit these guys. Sales consultant, Marty Hagood, Pericia Reese, online consultant, Jack Rosen, new car sales manager, Sean Plummer and Jason, finance managers were amazing people to work with when purchasing my Honda Accord 2016. A satisfied customerH. T. Elliott


Worst dealers

1
gita on 07/16/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

They sell car for which you already make a down payment , even without informing you. They are behind nothing but money. If someone is ready to pay a higher amount for a car, they will not inform you, even if you have already booked it with some amount. They dont keep record of anything at all. If we say we are to come and see a car, they wont register it. They will sell the car before we reach the venue. I dont blame all salesperson in Nalley Honda. Only some of them are terrible. Poor management, communication between salesperson


2912 Honda Civic

5
Judy Depatie on 07/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the best service on my Honda today. The service advisor Mr. Bramble went an extra mile and helped me with 4 new tires at a great price. Mr. Bramble did excellent customer service with a smile. The tires I got fit my budget. I got service with a smile and hard work did pay off. Thank you, Nalley Honda!


Brandon Washington

5
Enold Pemb on 07/07/2016

Customer Service: 5.0 Overall Facilities: 5.0

Brandon's customer service was Excellent. He picked me up at my home and was very courteous and pleasant and professional during our test drive and time spent at the office.If it was for Brandon's care and follow up only I would have gladly purchased the car, but there were other personal circumstances that influenced my decision in purchasing the car. Will gladly recommend Brandon to friends and family.


Tacata airbag recall repair

1
mrrlwash7 on 06/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I dont know who or whom repaired my vehicle for the Taketa airbag recall, I had my vehicle in for repair on Monday June 20 2016, I should have completed a better inspection before accepting my vehicle because the tires appear to have been driven against a narrow drive. They have yellow strips around the circumference of all four of the tire about 3 inches in width. The right rear tire has a large 2 inch gash in the tire from someone driving up on a curb or something. Im very upset, angry and disappointed in Nelly Honda for the way they return my vehicle. That is not good service or quality control for the service person or supervisor who let my vehicle get damaged in this manner. I now have to purchase new tires because the sidewall of the damage tire cannot be repaired. Thanks for nothing Nelly Honda.


Warranty Service

5
Dem Skinzs on 06/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a alignment issue with my new 2016 Honda Accord, which was still under warranty, Assistant Service Manager Karim Easley Got me in and out in no time. He's been my service advisor for years.... I love this guy he's like a brother to me. He's concerned and determine to handle any problem you may have with your Honda. Keep up the good work Karim!!


My experience

5
Shermyra Gumbs on 06/18/2016

Customer Service: 5.0

Brandon Washington is the most helpful person I've ever met. He was very helpful and polite. He even bought me chips and a drink haha! Thanks Brandon! I would definitely recommend anyone that goes there to see Brandon!! Thanks, Shermyra


Have yet to meet new Gm hopeful though!

4
CRV mom on 05/04/2016

Overall Experience: 4.0

I have bought two cars from Nally in last 4-5 years. Haven't had chance to visit with new GM. Last GM didn't do much for us to return to do trade in soon. Might give them another shot. Hopefully this new GM will offer more deals and savings for former customers. Used to get free oil changes for Mothers on Mother's Day. Hope they do more to win us back. Maybe this new management will help. Nally left us with a bad impression last car we got. Hope that changes.


Marty Hagood is Excellent!

5
Peggy from Columbus on 04/09/2016

Customer Service: 5.0

I was in the area visiting friends and got in early. We just decided to browse in case we ever got the notion to buy again. We met Marty Hagood. He was very knowledgeable about the products and cars in the area. If we do decide to buy, we plan to buy from Marty Hagood! He was professional and polite!


Customer

5
TeErika on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was my first time purchasing a brand new car and thanks to John and Chris it was a pleasure experience.


Trusted, reliable and great service-100% of time

5
Sherry5 on 03/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

With more than 20 years of experiencing with Nalley Honda servicing my car, the Team continues to provide terrific maintenance and repairs to ensure my car runs efficient on the road. The Service Dept techs are very knowledgeable and make sure I understand the repairs being made and agree with the value and benefits of the job performed. The techs continually update on the status of my maintenance and repairs (expected with age of my car) and leave me with sense of comfort as I get on the road in my hour plus commute to/from work.


Great guy to have service my vehicle

4.8
Nickbris on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It is always a nice, quick, professional, thorough experience visiting Corey and all the techs at Nalley Honda! Kept my vehicle running great through the the years!


One day after shelling out nearly $1K , car won't start

1.8
nmallard on 02/25/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I took the car in on Saturday morning at 10:00 in time for the 11AM appointment that was scheduled on phone (they could find no record of the appointment). Despite the glitch, I agreed to leave the car over the weekend for diagnosis of a problem with intermittent accelaration issues. On Monday, after I called Service center and because I had not received any update on the car all weekend, I was told the the O2 sensor was bad and needed to be replaced. I was further told to replace that part without repairing some of the "top down leaks" would be a waste of time. Relying on Skyler's recommendation, I agreed to have the car repaired at a cost of close to $1000. Next day, the car won't start and it turns out it needs a starter. The starter was replaced by another mechanic and now the car seems to be ok. My questions/concerns/issue: why was this defect not discovered in the diagnostics process? Did you find the bad started but opted to make me aware of the more costly repair issue and opt to fix that issue knowing that the starter was likely to fail but would not be as costly as the repairs you suggested and performed? Needless to say my trust in the integrity of this dealership is gone and its not likely I will return to them in the future nor will I recommend this repair facility to anyone I like.Oh just a couple of other things1. I left a message for Skylar when the car did not start, he never returned my call. And still has not 3 days later.2. I did speak to Kwasi (sp?) on the day the car would not start and he suggested I tow the car to them for further repairs, that's priceless!3. No one has called to follow up call on whether I was pleased with my service and if the car was performing as expected, Why would you?4. I beleive you were more interested in your bottom line than my satisfaction with your service or my return to your facility.


Amateur Salesmen at best

2
J.MO on 02/24/2016

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 4.0

I was looking for a used Honda CR-V. Prior to going to Nalley Honda on Jonesboro Rd, I searched their website to make sure they had what I wanted, in which they did. The salesperson, Shawn, who has a horrible attitude, and continued to try to sell me on a new Honda CR-V, refused to listen to me on my many attempts at trying to tell him what I wanted. After he realized that I wasn't budging, he finally listened to me, and pulled up the car that I had in mind. Turns out the car was in their Roswell location. He offered to flatbed it to his location, which was great. He quoted me a price that was close to $2000 higher than what was being offered online. I had to pull up their website on my phone to show him the quoted price because he told me that he was unable to pull it up on his end. When he saw the price, he went in the back to confirm it with his finance person, and then came back with the lamest excuse ever as to why he couldn't sell me the car. He told me that their was a recall on the car because of the airbag, and that they wouldn't be able to sell it to me. He proceeded to try to sell me a new car again. When I left, I looked up the VIN number, and discovered that there wasn't a recall. I ended up calling the Nalley Lexus/Honda in Roswell, and the salesperson there also confirmed that there wasn't a recall. Therefore, I purchased the car for the online quoted price at the Roswell location. Thanks, Shawn for wasting 2 hours of my life!


Amazing experience!

5
barry72 on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2014 Honda Accord last month and the entire process was an incredible experience. The salesman, Trent, was exceptional! It was a pleasure doing business with him, he made the tedious process of purchasing a vehicle (and trading in an old vehicle) a very smooth process. Trent was very patient and answered all of my questions. His knowledge of Honda and the car buying process were beyond impressive.I was very pleased with the purchase and the excellent service I received from Trent, Ron in Finance and the Nalley team. I'd recommend Nalley Honda to anyone interested in purchasing a new Honda or a quality pre-owned vehicle.


Great service!

5
Polly Ann on 02/12/2016

Customer Service: 5.0

Pericia, the internet salesperson, was wonderfully attentive! She helped me and answered my emails in a timely manner. She even sent extra pictures of the car. Very personable and up front about the vehicle... not pushy. I did not purchase from them, but it was not due to customer service.


Great Car Buying Experience

5
josephlloydlaw on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my 2016 Accord from Nalley Honda at the end of 2015. My Client Advisor was Bobby McCullough and he was exceptional. He is extremely knowledgeable of the Honda brand and the various differences between the different models. There wasn't a question I had that he couldn't answer. Jack Rosen the New Car Manager, was also incredible to work with as well. He stuck with us and help approach my situation from every possible aspect which resulted in me taking home my new car. When I finally sat with Finance, this individual was also great to work with. Signing all of the paperwork can be exhausting and dull however we talked the whole way through it and before I knew it, I was done.Overall, this was a great no-pressure experience and I would recommend this dealership to anyone looking for a new Honda! Thanks Nalley!


Lied about the price of a new Pilot

1
GregH on 01/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I'd emailed the Director of Internet Sales and asked about the price of a Pilot with leather. After obtaining the "Internet Price" of $34000, I'd then inquired about leasing. After three or four days of asking, I'd finally received a lease quote. I'm sure they'd had no idea that I know how to calculate a lease, because the payments they'd sent me were outrageous. I'd then asked that they provide a breakdown of how they'd arrived at the payments quoted and was shown a price of $38,000. They raised the price $4000 because I'd wanted to lease?!?!? That's not only insane, but a violation of law. If I'd wanted to push it, I'd report it to the Governor's Office of Consumer Affairs. However, considering that there are plenty of honest Honda dealers in the area and I'd found one of them, I'll simply inform anyone considering doing business at Nalley Honda to be very mindful of prices and pmts quoted to you before you sign anything.


Awesome Experience with Kwesi

4.8
Aljoe on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I live in Doraville and I prefer Nalley Honda firstly as I bought this vehicle here. But Kwesi is a guy who helped me in giving me perfect knowledge and also giving me proper time. This guy has a lot of patience and sometimes also goes late to eat. Very hard working. I definitely want be advised by him.Thanks Kwesi. Keep up the work.


Great experience with Mohit Whabi

5
trburton1551 on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove 9 hours from Coral Springs, FL to meet with sales representatives Mohit Whabi and Sean Plummer. Before I even parked my vehicle, I was greeted in the parking lot by both representatives. During the transaction process, I was always asked if I was ok or if I needed anything (coffee, water). The General Manager, Mike Higham, came over to me and thanked me for making the trip up, also asking if I needed anything.....he did not have to do that. Mohit Whabi knew exactly what my vehicle needs were and made the transaction process go smoothly. Mohit Whabi was professional and courteous, but most of all, he treated me like family! I highly recommend the services of Mohit Whabi!


Excellent Service!

5
MoMc on 12/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went to see Jeanette Lenox at Nalley Honda after some super stressful experiences elsewhere. A breath of fresh air when buying a car! Honest and attentive, calm and welcoming space. I would highly recommend JJ Lenox & Nalley Honda for future purchases and service needs.


Very pleased with the people and service.

5
Allie Hudgins on 12/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an engine light on my dash drove in with no appointment and it was fixed in a timely manner. Great service and Marty, my customer service rep is "spot on"


MRS. BOLANLE KOFO DAVIES

5
BOLANLE DAVIES on 12/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0

I AM SATISFIED WITH THE SERVICES DONE OVER THE WEEKEND OF MY VEHICLE AND I BELIEVE THAT THE NALLEY HONDA CONTINUES TO IMPROVE ON THEIR SERVICES WITHOUT RELENT. I ALSO WISH THE COMPANY THE BEST OF LUCK.


'Great Service'

5
Anita Williams on 12/07/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my 2005 Honda Accord brand new from Nalley Honda in 2004 my vehicle has always been serviced by Nalley. Karim Easley was my service advisor and kept me informed of my car service time frame. I had major service done and I used Nalley's shuttle service so I wouldn't have to sit and wait. When I picked up my vehicle my car was washed and looked great?!


Satisfied customer........

5
A. Sims on 12/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the time I enter Honda premises until the time I leave I ALWAYS receive quality customer service.


All ways professional and great service

5
Cathy Coles on 12/05/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always appreciate information given to me when I have my car serviced regarding upcoming service I will be needing or problems they find. Helpful in making arrangement for service to be done and options for saving money, such as telling me when I needed tires that they would match prices.


Car Service

5
Gloria Gibson on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

when i enter into the service at nally honda in union city ga . i had good service from the people who works at the company


Excellent Service

4
Arlene Carter on 12/04/2015

Customer Service: 5.0 Overall Facilities: 3.0

Timely service with very professional service reps.


Oil change

5
Mary Taylor on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kareem was honest about the wait time(1.5hrs) for oil change, waiting area was clean and comfortable, plus fresh coffee. Would like to see incentives(discounts) on certain services like oil changes and etc., Maybe I should have asked for a discount on the oil change. Thanks


Excellent service!!!!!!

5
Dc on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Would highly recommend this dealership!! People are super friendly and professional!!


Service

5
Dana Atwell on 12/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience as I waited for the gentlemen to repair my car!


New Car Purchase!

5
Joyce Westbrook on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great learning experience!! Very helpful and patient personnel in the purchasing process! Would recommend to anyone!!


Great Services

4.7
Alice Matthews Jones on 12/03/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Promptness of service delivery as a walk-up customer. Service Representative, Skylar was very pleasant and professional.


Great service

5
Fred Tillman Jr on 12/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I leased a CRV, and got the color and price I wanted. The right headlight had some moisture, and they gave me a rental for a day while they replaced it. The service was great (both the salesman and service man). I would highly recommend Nalley Honda.


Great Job

4.5
Joseph Mccoggle on 12/02/2015

Customer Service: 4.0 Quality Of Repair: 5.0

Well I did not stay there while they serviced the car . I dropped it off and it didn't take them long to give me a call to say my car was done . My advisor was Mr.Marty


Professional Service

4.7
H. Accord on 12/02/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

The Honda representative went beyond expectations and has created a returning customer.


Great Services

5
Shunterruis Watson on 12/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was good as usual. I will be buying my next Honda from this dealer next time I'm in the market


Good service and follow up

4.7
Fly4Food on 11/30/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Excellent service, when there was a problem with a repair on my car, my sevice advisor got me back in quickly and fixed the problem with no additional charge. Would definitely recommend to friends or family.


World-class service

5
Anthony Williams on 11/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything from the ease of making an appointment online to the quality of service was exceptional. My service advisor, Mr. Tutt, allowed me to use multiple discounts toward the cost of my repairs. Nalley Honda provided a Thanksgiving-style lunch for its employee and even extended their generosity to me and a few other customers. They always do a great job with my repairs and I get a free car wash too.


Awesome Customer Service

5
Cleo ATL on 11/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I believe that the customer service agent Muhammond was really pleasant and genuinely cared about me as a customer. He exemplified his passion for his job through his actions


2013 Honda CRV

5
Mary Blount on 11/25/2015

Customer Service: 5.0 Quality Of Repair: 5.0

As I was returning from taking a friend to the airport, an orange light came on that looked like an explanation mark. As I was nearing your Honda dealership where I purchased my CRV, I stopped in and asked what the light meant. I met the most impressive service advisor, namely Wesley Overton, that I have dealt with so far in having my Honda serviced. He told me immediately the light indicated low tire pressure, and he could take care of that and I would be on my way.Even though I did not have an appointment, I asked if I could get my oil changed and tires rotated since I was already there. He suggested that I might want to get my tires aligned since it had been a long time since having that done. I said yes. My experience with this man far exceeded any service I have had. In the 30-point inspection with the oil change, it was discovered my battery was very bad. He checked my warranty and said my battery was covered and it would be replaced free. This truly saved my day in many ways.He was very polite and courteous in working me in that day. I appreciate so much that the Union City Honda dealership keeps on improving its quality of service advisors and technicians. I sincerely believe Wesley Overton needs to be commended for representing your dealership so well. He is very genuine and respectful. Now that's Customer Service!!


Friendly service

4.7
Melisa Baltes on 11/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Alexis and all of the employees at the used car building were extremely friendly and helpful. They did not pressure me and were very honest.


Professional Service

5
Gary Brown on 11/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The salesman Sean Plummer was extremely knowledgeable of the vehicle and was very helpful and professional!


Mrs Mujidat Ladipo

5
Mujidat Ladipo on 11/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Top notch service. I will continue to use Nalley Honda at Union City. Kareem Easley thumbs up for you.


Great service

5
Donald Demello on 11/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took the car in for it service and had a few questions. Service to the vehicle was prompt and all questions answered. Everyone at the dealership is very helpful. Service advisor took very good care of the servicing and keeping me up to date


CDG8981

4
Richard Campbell on 11/23/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I just want to thank you guys for your service yesterday thanks again


Great Service

5
Patricia Bolden on 11/23/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In and out less than hour I am very pleased. I always have good service.


great service at Nalley Honda in Jonesboro Ga

5
Alma Morsell on 11/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Called in the morning to a report mechanical car problems, Dustin advised what the problem could be, and suggested my having the vehicle towed in for diagnostic check, and service. Vehicle was towed that morning, and I was advised of problem and told repairs could be made the same day, and what it would cost. I was also advised that some repairs was covered under warranty or reult of recall. I was able to pick my vehicle up that evening. The waiting area was clean and comfortable, and I didn't have to wait long. My service tech, Dustin, was courteous and very helpful.


honda survey

5
Paul Rogers on 11/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very good customer service and always willing to answer any questions


2016 Honda Pilot

5
Charles on 11/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had an excellent experience working with Nalley Honda to purchase our 2016 Honda Pilot. We drove all the way down from Nashville to purchase from Nalley Honda and the staff couldn't have been nicer. We would highly recommend this dealership to anyone. We certainly look forward to purchasing from them again very soon.


Polite staff. Good service.

4.3
Barbara on 11/16/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Very good service but sometimes a bit hard to get through to service dept to schedule.


Great Service

4.7
Beverly Moore on 11/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Called Nalley Honda to compare prices with my normal Honda Dealer and I spoke to Wes and he was very professional and gave me prices cheaper than the other Honda dealer. I made an appointment & when I showed up for my first service with Nalley Honda and met Wes he was awesome went above & beyond my exceptions. I will have to drive further but I will return to Nalley Honda for future services. .


Review

5
Victor Mensa-shebra on 11/11/2015

Customer Service: 5.0 Quality Of Repair: 5.0

Service was excellent, l will definitely revisit the dealership for my next service


2015 Honda Accord Service

5
Ronnie Mccormick on 11/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience.. wait time was only like 35-40 minutes.


38K mile service

5
Stephanie Jackson on 11/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in to have my 2013 Honda Civic oil change and tire rotation, fall service check


Nalley Honda 30291

5
Gertrude Gilyard on 11/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my car in for routine service, had an excellent experience and received advise.My Service Advisor, Qweskie Bramble, always provides excellent service.


Wonderful service. Great detailed information.

4
Ilean Simmons on 11/06/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Purchased a 2105 Honda CRV. This was my third time doing business with you. So far I have been pleased. Mr. Thomas White is a great person.


Great customer service.

5
Christina Haskins on 11/05/2015

Customer Service: 5.0 Overall Facilities: 5.0

Every visit to the Service Center is handled professionally by Mr. Tutt and his team.I am very satisfied with the customer service and the care given to my vehicle.


Great Services from Representative Tutt

4
Annette Woodard on 11/03/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

As always, thank Mr.Tutt for being very informative on services.


Good timing

5
Shakirah Shabazz on 11/03/2015

Customer Service: 5.0 Overall Facilities: 5.0

I made an appointment but dropped my car off early because I had to be somewhere. My service rep called to tell me my car was ready for pick up before my original appointment time.


Good service

4.7
TBiggs on 11/02/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Good customer service, Kwasi the service advisor who assists me when I bring my vehicle is very helpful and knowledgeable


CEO Retired

5
William Holliday on 11/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My service contact was Marty. He was very professional and did a great job recently when I had my car in for service.


friend

5
Paul Bishop on 11/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

friendly and timely. He took me in at my appointed time told me how long it would take to service my car he got my car back to me serviced and washed in less time than he stated .


Honda Family

5
veevans01 on 11/01/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My family has went through a lot of personal tragedy within the last year. October 2014 I was in an accident and my wife's car was a total loss. We went to other dealers and they didn't care about our needs. They just wanted to sell a car. We ended up at Nalley Honda in Union City Ga in November . Jeanette was concerned about our needs first. She used her expertise and translated our needs into a vehicle that my wife and I love which was a 2014 Honda Civic Ex. Fast forward to ten months later during the end of September 2015 a deer ran in front of my 2005 Chevy Malibu and cost damage to it. Since the car was ten years old with 235000 miles on it that car was considered as a total loss. We immediately knew who to call. Once again Jeanette along with Thomas White came to the rescue. My next vehicle that I was going to buy was a truck. Once I described how I was going to use it we decided that a SUV fits the type of vehicle that I needed. I bought a 2013 Honda Pilot this time. I am extremely satisfied with the customer service and professionalism of Jeanette and the rest of the Nalley Honda team. Jeanette is our salesperson of choice. I highly recommend Jeanette Lenox as the salesperson to purchase a vehicle from.


Honda Pilot Follow Up

5
Mickie Burns on 10/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always professional very pleasant,been going there for years.


Great service and great technician!

5
Wayne and Vicki on 10/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mark Alvarado is our service technician and he is always GREAT!! He is very personable and takes great care of us and the needs we have for our Honda CR-V. We feel very comfortable when we come the Nalley Honda. The waiting area is very nice and we can get work done while we wait for the service on our car.


Honda

5
oabby on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeanette "JJ" went to great lengths to help me get exactly what I wanted as the car had to be shipped from a different location. She was very professional and very attentive to my needs as well as the needs of my daughter who accompanied me.


Very nice dealership to deal with.

5
Terry Schaede on 10/28/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

on time and service completed faster than suggested.


HORRIBLE SERVICE

1
n/a on 10/26/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Horrible experience .The sales person did not have a clue to what he was doing , just wanted his commission for the car . I ended up buying the car and have had nNOTHING but problems every since


New Paint Job

5
Larry on 10/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joey Kelley and Karim Easley and Skylar were all so helpful. Joey helped me negotiate a deal with Honda for a big discount on re-painting the car top after the warranty had expired. Karim and Skylar were the service representatives that took car of me along the service process. They were the best.


Oil Change and Tire Rotation

5
Phillip DeMent on 10/22/2015

Customer Service: 5.0 Overall Facilities: 5.0

Service department took good care of my vehicle. Okay here is my 50th character!


Service department

5
meerkat on 10/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nalley's service department is excellent. Hollie Higby is an excellent service advisor. She is great to work with.


Great Service on sale of new Honda

5
Tim on 10/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have not bought a used or new car from any dealer for over 30 years. Everyone knows it is a pain and generally full of bad surprises, generally of the money type. Well I bought a new Honda yesterday from Marty Hagood after coming to an agreed upon price via an email and two phone conversations. The car I wanted had some dealer installed items and when I said did not want them, Marty had them removed. I showed up an hour after we agreed to the price on the phone. In another hour all the paper work was completed, I gave them the money and drove my truck home, while Marty followed in the new car,to give the wife instructions. Only heartache I experienced was letting go of the money.


Never disappointed!

5
Meredith Coats on 10/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Every time I bring my CR-V in for service Marty Ellard takes great care of me! He makes sure my vehicle is in excellent shape before I leave and even has it cleaned!


Nalley Honda Service experience

5
NicoleJ on 10/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love taking my car in to be serviced. The customer reps are very pleasant and you are not waiting to get the process started. The work done on my car is always superb.


Nalley Honda - Sales and Service

5
S. Fortier on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Professional service on all levels. I now own two late year Hondas and would not buy or have my cars serviced by any other dealer. Marty is in charge of all my service and repair needs. He is the greatest!


SERVICE AT NALLEY HONDA

4.2
C. Harris on 10/13/2015

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service I experienced at Nalley Honda was due to the Service Manager Kwesi! (I don't remember his last name, but he is the only one that goes by that name!)) He was outstanding and has been the number of times I was having an issue with my new car. He is always kind and welcoming. He keep his appointments promptly and has been genuinely concerned about my satisfaction with his service.


Great services

5
Daphne Mackens on 10/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service and clean!. My service guy was nice and helpful.


Car Repair

5
Beverly Ellison on 10/12/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was pleased with the car repair service I received. Nalley dealership always offers a car wash after the service request form is completed.. That's a special treat if you need your car washed. The service representatives are always friendly and very helpful and are willing to offer discounts when coupons are available. I would recommend the Nalley Dealership in Union City, Georgia to anyone that is looking for excellent customer service.


Great Service. Friendly advisor

5
Yolanda Byers on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Keep providing excellent Service. Offer more discounts. The Advisors are Great!


Oil Change Service

5
Proud Honda Owner on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The wait was a little long because one service person was checking in multiple people. I also was expecting to receive a complimentary car wash; as this is advertised in writing inside the service waiting area. I didn't want to wait or inquire after I got back into my car and realized it had not been washed. Aside from that, I believe that I received a great value for what I paid. I felt comfortable in the waiting area and with the quality of service provided by the service staff.


Friendly and helpful service

5
Wendy Turley on 10/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a 2016 Honda Pilot. Service was very helpful and friendly and provided a nice car buying experience.


Oil change, tire rotation and balance.

5
Teresa Fullerton on 10/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nalley Honda has very professional staff. Service writer, Dustin, was very attentive and kept me informed while car was being serviced. Service area is well kept.


Disappointing Service

3
WC Blackmon on 10/05/2015

Quality Of Repair: 1.0 Overall Facilities: 5.0

Took car in for service on transmission. It was not changing gears as it should. They pulled it back into the bay and an hour and one half later puled it back outside and declared the transmission burnt up. I knew that was not true for I would have smelled a burning transmission. I thought it only needed a seienoid . There was no evidence that the transmission had even been touched. I took the car to a transmission expert. He drove the car and immediately declared that it was not burned up. He checked it out and all it needed was a $40 selenoid , not a $3950 transmission. Nalley will never check out one of my cars again.


Great Service

5
Allie Hudgins on 10/03/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Marty really takes care of me and the coffee is great.


I had a great experience

4.6
Mohammad Taghinejad on 09/28/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought my Honda CR-V from Nalley Honda. It was the best experience I have ever had with in dealership. Although some of the dears in other dealerships tricked me on the phone to get me into their dealerships, Mis Jeanette Lenox in Nalley Honda was really honest to me. She explained everything in details and helped me to make the best decision. After our discussion on the phone I got there and she took care of everything. I just signed some documents and without any wast of time I got the car I was looking for. I do like chemistry of this dealership.


Ms. Patricia Ricl

3.8
Patricia Rico on 09/28/2015

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I return to this dealership only because of Mark Alvardo. From the very first time I met him after purchasing my Honda from Nalley, he has been professional, courteous, and just a joy to know that he is in my corner. Always greets me with a smile, returns phone calls; consisitently updates me... If it were not for him, I would not have kept the Honda and definitely would not have used Nalley as my buying experience was not good or pleasant.


Car Serviced

3.8
Pamela Hatchett on 09/28/2015

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Quality of repairs: As far as I can tell - everything appears to be working properly. I didn't purchase a car...only parts


Quick oil change!

0
Brenda Williams on 09/27/2015

When I arrived, which was a little bit early, I was able to pull right in, got fast and quality customer service and was able to go ahead and enjoy the rest of my day. I appreciate how quick they serviced my car!


Great Service

5
MaraB on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No complaints. They always do a great job. Nice facility.


Service

5
David Cagle on 09/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The requested services were completed on time. Very easy to make an appointment for service using the dealer website.


nally rocks

5
Audley Spence on 09/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Exceptional service experience would definitely recommend family and friends.


Service of 2014 Honda Accord EX

5
Robert Grier on 09/23/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always go to Nalley Honda to get my Honda serviced.


Holly and a service bulletin saved me!

5
Donald R. on 09/23/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a cracked engine block on my daughters 2006 civic that we got second hand from family. 150K+ miles and years out of warranty. Dropped it off on a Saturday Night, the following Thursday it was ready as promised along with the inside and out detailed, all ended up being covered by a service bulletin addressing the very issue we had saving me big$, Thank you Holly(my service advisor) and Honda for everything, you were great. This is our third Honda, 96 accord bought new, 2004 odyssey bought new and still own, and this 2006 civic, very pleased with all of them.


Reliable and friendly dealership

5
William Hewitt on 09/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As usual, this dealership provided excellernt customer service from the the service reception to completion of my service appointment.


Great service

5
Anka Pavlovic on 09/20/2015

Customer Service: 5.0 Overall Facilities: 5.0

Wonderful! Enjoyed this place and its employees. Everyone was friendly and Made my visit quick and easy. Service was fast and I was checked out within An hour of my arrival which is fast compared to Other places


2015 Honda Civic EX

5
Robert B on 09/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

1st place I went to when trying to buy a new car. Checked around with other dealerships and came back to Nalley Honda to buy. No high pressure like the others which automatically knock them out of the running. Easy to work with and got I think the best deal around. Have not used the service department yet but will be trying it in about 4k miles


Great Service!

5
Michelle on 09/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone is very helpful and nice. They are always trying to get you the best deal and are very upfront and honest about the costs. Never have a I loved a service department more.


The waiting area is always clean.

5
Evelyn Browning on 09/15/2015

Customer Service: 5.0 Overall Facilities: 5.0

I am always very pleased whenever I bring my car in for any kind of repair, the staff is very, very nice I would really say that they go out of their way to make sure things are to you expectation.


Nalley Honda Service

5
Dianne Rhodes on 09/15/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a helpful and satisfying experience. My service advisor was knowledgeableand very willing to answer my questions.


Audrey Spencer

5
Audrey Spencer on 09/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service Technician explained in detailed all the work needed to be done on mu vehicle and the cost to have it done.The do try to keep cost done by sending coupons which do help a lot.


They gave us what we wanted.

5
Teresa Moore on 09/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The dealership had responded quickly to our request for an online quote. They not only offered one but two different vehicles with out the door itemized quotes. Thomas White, our sales consultant, followed up with a phone call. He gave attention to all our questions and concerns before we even came in the door. Janae Mitchell, the ecommerce director, followed up, too, providing assistance with pricing and options. Once we came to the dealership, Mr. White walked us through the purchase process as painlessly as possible. He was truly a 13 out of 10! We would recommend Nalley to our friends and family.


Nice 2012 CR-V

4.7
Tom Daniel on 09/12/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Bought a used Honda CR-V. Sales associate was helpful, it just took longer than I would have liked, to fill out all the paper work.


Great servive

5
Hondafan on 09/12/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car was serviced with care. They took detailed attention to all of my needs and request. They even detailed my car.


Been coming here for years, always leave happy.

4.7
Happy Pilot Owner on 09/11/2015

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Been getting car repairs here for years. Usually work with Hollie who's always so friendly, knowledgeable and helpful. Randomly work with others though who are also so very customer focused, friendly, and knowledgeable. Thank you Nalley for taking such good care of me and my cars over the years!


2015 Accord

5
Lorretta Mitchell on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My entire experience was the best I have ever had when buying a new vehicle. From the salesman Trent , to the managers Janae, Jack, and Jason , they all made the transition very smooth and painless. Their professionalism was outstanding. I have referred many others to this dealership already! Keep up the great work, team!


wonderful service advisor

5
Link on 09/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hollie Higby has been a great service advisor to me. If I have a problem with my car, I call her and we set a service call date. Once in the shop, Hollie tells me what is wrong with the car, approx. cost of repair and time to repair it. During the service, if they find something else she comes out to the waiting room to advise me of the problem, approx. cost and time for the repair. Wish more people would be like her.


My First New Car!

5
Elise Bond on 09/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my first new car (an Accord) a few weeks ago & I cannot be happier! I talked to the Internet Director, met with a specialist, & left with the car of my dreams. Thank you for making my first new car buying experience a great one!


Very easy buying experience.

5
Arlene Carter on 09/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the best experience I have ever had when buying a new car. My only complaint is that the process is so time consuming. It took about three hours to get all the paperwork done but I am sure the dealership was working as quickly as possible to get me in my new car.


Back to Basics..

5
Ms.Demanding on 09/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a Honda Accord as my first car, so when I needed to buy another car Honda was on my list. I walked into this dealership with my mind made up on a Charger I had driven previous, and ended up with a 2015 Honda Accord. Everything went smooth and fast. My representative was very knowledgeable and tended to my demanding needs. They got me a great deal and I would recommend them all the way!!!!


Honda fit. 2016

4.3
Bongo on 09/01/2015

Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I really like this dealership they did not waste my time. Jeanette was able to give me the right car what I needed make it happen for me


Bad service Marty Ellerd need to be replaced.

1
Dexter Mallard on 08/31/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Bad bad service department service advisor marty ellerd lied to me about my price.


Bad service

1
Dexter Mallard on 08/29/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

My service advisor name Marty Ellard l told him to balance the front tire. They balance the back tire and stretched up my wheel real bad don't take your car there they going to make it worse


Service

4
dg on 08/17/2015

Customer Service: 4.0 Quality Of Repair: 4.0

This is the dealer I trust to take care of all my repairs and oil changes, but anytime I get my brakes replace, I always end up going back because they continue to squeak. If a customer comes in with brake concerns, you assume they would check all breaks (front and rear) to ensure all concerns are addressed. They replaced my brake pads and did not notice that my rear brakes needed to be cleaned and were the ones squeaking in the beginning. I returned to have the squeaking looked at, and they forgot to close my hood all the way. Thankfully, I made a stop and saw that my hood was open.


Purchase of 2015 CRV Touring

5
adcran on 08/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A great experience in what is usually a grueling ordeal. "JJ" Lenox was great in making this purchase as painless as possible. She is very knowledgeable and professional.


NEVER buy a car from here.

1
rkhoman15 on 07/27/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

If I could give 0 stars that would be a better rating they do NOT even deserve 1 star. They are complete liars and did everything the could to get my husband and I in the dealership only to back out of all they promised. So after 2 hours of being messed around with while our 3 kids were stuck there we decided enough was enough. COME to find out a week later we found an amazing dealership at Newnan nissan the finance manager said Nalley never pulled our credit or tried to get a loan for us so they were just lying the complete time. They are complete crooks!


Honda 2016

4.8
Nalley on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were return customers to Nalley Honda for a new 2016 Pilot. We were able to complete a selection and paperwork in about 3 hours for the price we wanted with Janette Lenox ("JJ"). We picked up the car the next day with a smile on our face.


New car from Nalley

4.7
New Pilot purchase on 07/27/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a new Honda from Nalley. Jeanette "JJ" Lenox the sales person helped us through the selection process and the paperwork. Once the car selection was made, the paperwork process went quickly and easily. No high pressure sales and I feel we got a decent deal on our car.


Sales

5
Best deal ever on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our sales experience with Nalley Honda was very outstanding!We appreciate William Colclough for being so helpful and patient with us today.We would gladly recommend Nalley Honda to all of our family and friends.William...you rock!!Thank you very much for our most pleasant car purchase ever! We are looking forward to doing more business with Nalley Honda in the future. Thanks!The Hills


Great service

4.6
must on 07/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Skyler was my service advisor. He was very helpful to me. I had the oil in my car changed and other services performed. The car runs well when I went and picked it up. Great customer service experience with Nalley Honda.


Excellent service.

5
K. P. on 07/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been in for recall repairs and always gotten good service. I recently went elsewhere for some tires but after finding out, due to the inspection at Nalley, that the other garage had invented a few things to the tune of 2 grand, I will be using Nalley from now on for my repairs and service.


Service Visit

5
Camellia159 on 07/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my car in last week for an oil change and other services needed at this point. Mark Alvarado was my service representative. Mark did an excellent job and I received great service. Would recommend him without reservation.


Superior Sales Rep

5
mack09 on 07/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Nalley Honda was great. The sales consultant Jeanette "JJ" Lenox was excellent with helping me get the right car for my needs. I would recommend her to any of my friends in the future.Michael Kauffman


Wonderful Dealership

5
Shelley on 06/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased 3 cars from Nalley beginning in 2007. We have always had great experiences with all the staff over the years. Joey, Marty, Tut, Skylar....all the Service Department personnel are courteous professional, honest and knowledgeable. We highly recommend the Dealership!


Went in for airbag recall

5
mrhall05 on 06/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First of all, normally we dont go to the dealership for service but this time we had no choice because it was a factory recall issue. Our appt was at 945am on a Saturday, and it busy. After waiting about 5 minutes for a service person to greet us ( Marty), he got us checked in and told us Hollie was the actual person we made the appt with and we would talk to her later. We went into the waiting room and saw Hollie walking by and told her who we were. She immediately knew who we were and thanked us for being patient. She then gave us an update on our car and told us she would call us soon when it was ready. Hollie was very personable, genuine, and made us feel really important. Becuase of her personal attention we will rethink using the dealership next time we need a mechanic.


Great customer service!

5
Meredith C. on 06/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always gone to Marty for my CR-V service and he has never disappointed me! He is honest about what is a priority and always quick and efficient with the work that needs to be done! I highly recommend Nally Honda for service and most definitely ask for Marty! I originally purchased my 2014 CR-V brand new from this location and was a little shaky to return, but Marty has set the bar high for service!


Service department

5
KJ on 06/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always received excellent service at Nalley Honda. Robert Tutt is the only service advisor I deal with because he knows my car inside and out. He is very professional, yet friendly and provide great customer service.


Awesome customer service great deals

4.8
Cassandra Woods on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The sales manager, Chris Marseglia, and the sales associate Ray Lewis, went out of their way to make me a happy customer!! They worked with me every step of the way and got me the best deal on my very low mileage Honda Accord!!! The whole staff is extremely nice and courteous, I am very satisfied with my car and my contract!!! #TeamNalleyHondaUnionCity!!


Great customer service

5
DaleB on 06/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my car a few years at Nalley Honda. I have taken it to them for service each time it needs it. They have always been on time, within budget, and making recommendations for service (and not for things they just want to sell me). I appreciate the full customer service team at Nalley and will continue to do business with them.


The Service Department is Great!

5
WalkerC. on 05/26/2015

Customer Service: 5.0 Overall Facilities: 5.0

I can't say enough good things about the Service Department. All the people there are very polite and enthusiastic. It's all clean and orderly, and repair items are explained and well-documented by their computers. Service Adviser Kwesi Bramble and I have even become friends. The shop back in the back is as clean as one would wish it to be, and the cars are protected properly from unnecessary grease and dirt and are cleaned before being brought out. The service intake bay has plenty of room to pull in and get out of the weather while you do business. The .waiting area inside the showroom part of the building is clean and one is not bothered by salesmen as one waits; there is complimentary Wi-Fi.


Great service

4
BT on 05/26/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Great service. I am recurring service customers and Nalley Honda in Union City is one of the few business I trust my car to...


Oil change and tire rotation

5
Tom3 on 05/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had first oil change and tire rotation on our new Pilot. Got in and out quickly for my appointment. Work was done as expected and i was treated very well. Was very satisfied.


Great service!!!

4.8
Ann on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent service.. We waited for couple of hours but it's worth it mark Alvarado is very friendly and accommodating with us.. He facilitate everything smoothly....


mrs jeanette was extremely helpful

4.8
jwbama on 04/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

bout a new crv was very pleased i wanted a hard to find color they worked with me to get just the car i wanted. i would buy there again although i got a little frustrated with the finance department they were very pushy with selling extended warranties and there interest rates were high to say the least even though i had a very good credit score. but they had the best price on the car for 200 miles.


Excellent Service, Great prices!!!

5
EBlanco on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service from the agent that attend me! The price was great with discounts, they wash my car and vacuum it,


Excellent staff and service

5
nursmike on 03/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hollie was the best. I was taken care of immediately upon arrival. As usual, she was cordial and cheerful, assisting me with registration of my car for service. Her personality and professionalism is a credit to the quality of the Nalley Honda dealership. As far as the service on my car, it was quick and, as always, my car was returned to me clean and ready to ride. Thanks Hollie and Nalley Honda.


Heartfelt Thank You

5
Jane Sims on 02/23/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr. Ricky Smith was most helpful and informative every time I brought my 2009 Honda Accord in for service. He was professional and knows his job regarding honda's. When I had to leave my car for service almost 2 weeks Mr. Smith made sure I was taken care of. He has a pleasant personality and I enjoyed him working with me to get my car fixed. A shout out for Mr. Ricky Smith - GREAT JOB!!!!!!!


Excellent, top notch sales and service teams

5
Debi on 02/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeanette worked with us and did exactly as promised and we had a great, smooth, quick buying experience. I would recommend Nalley to anyone. I have dealt with them for years and have always had positive experiences... from the service department as well!


Great Service!

5
Jamilah Kelley on 01/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in for a routine visit to get my oil changed and received much more. My service light had come on the day prior and I had no idea what it meant, so I told my service rep that I had never allowed my oil % to get that low and that was why the check engine light had come on. Zahe Muhammed was very thorough while explaining that it was not my check engine light, but was an indicator light prompting a specific service needed and why. He was also very patient while I played 100 questions to better understand what was going to and needed to happen. Zahr also overheard my sister reference being hungry and he arranged a shuttle ride while my car was being serviced. Upon returning back to the service center, Zahr spoke with me about what was needed for my upcoming visit as well as gave me a couple of quotes for some tires. Before escorting me to the payment clerk, he gave me a coupon book to save a little bit on my current and future services. Zahr was great and I will definitely be back in to see him. Thanks Zahr for the great service you and your team provided. It's much appreciated!


Great Service great people

5
Harold H Diggs on 01/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nalley Honda is a great place to do business.Never have I had any problem with service or appointments.The young lady Holley has a great personality ,especially being the only young lady in the place.Holley keep up the good work.


Incredible Service!

4.8
Jeremy on 01/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Skylar has amazing customer service. He repaired my car exactly he said that it would be done and a perfect job was done as well. Will return for his service!


great service as always.Kwesi was very helpful.

5
Gloria Hickok on 01/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

service as always was good. Since no one touches my car except you I depend on you to keep it in good running shape.Kwesi was extremely helpful in answering all our questions.


Buying new car

1.7
chethan on 12/20/2014

Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 1.0

I never seen worst service for new customers after purchasing the new car. Advice for new customers, pls don't buy the car here ....after buying the car they don't even care you...its very difficult to contact them if need any help from them.....


Bad customer service experience

1
CG on 12/20/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Pls nobody buy the car here....After buying the car U don't get any support from the sales or finance manger.......I went 3 times and waited for 3 hrs to meet some finance manager to cancel my warranties but nobody give response instead the send it back without giving any response...


Nalley Honda South Atlanta

4.8
bcnurse on 12/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was shopping for my very first car and had the pleasure of working with Sean. He was very helpful, honest and very knowledgeable about the products. Sean made sure my car shopping experience was a hassle free one.


William

4.3
William Lindsey on 11/18/2014

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Brought my CRV in for an oil change and Skylar suggested other services that needed to be done. They were all done in the time he had indicated and he could not have been nicer or more professional.


Karim Easley - Service Dept Extraordinaire

5
H. Gardiner on 11/07/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Karim has serviced both of my Hondas for over 6 years. Always friendly, caring, and above all else, Mr. Integrity. Always prompt, thorough and fairly priced. He takes ownerships in everything from oil changes to problematic repairs. (Not many, after all it's a Honda) I actually look forward to going to the dealership because I know I'm getting great care and service. Thanks, Karim


Love my new Honda Fit!

5
lisabond on 11/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased it with the help of David, Anthony, and Kendel. Drove from Cumming and got great service and price. Knowledgeable and so helpful! Definitely worth the drive and I will recommend them to my friends.


Great Experience at this Dealership!

5
LaDrica Derrico on 10/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently visited Nalley Honda looking for a reliable used car that was within my budget. Don Peters was extremely helpful and found a car that worked for me. He went the extra mile to ensure that I left there with a price that was within my budget and a car that I was ultimately happy to own. Kendel Lodge (Business Manager) was very attentive and worked with me for a smooth purchase process. He also made sure that I was well taken care of. These people really care about their customers! I definitely recommend them to anyone who shopping around for a car.


Awesome service at Nalley Honda

5
Scott B. on 09/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came in just to look, and I was immediately greeted by Donald Peters, who took care of me through the whole purchasing process. There was no pressure, and once I decided to make the purchase, it was even easier after that. I told him what I wanted to be under for price, and payment details. It was even easier than that. He came in under, and I was very happy. I left being a well pleased new customer of Nalley Honda, and one for life. Thanks Scott


Routine Service

5
JP on 09/11/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Skylar does an excellent job! He's a pleasure to work with.


Buying a new Accord

5
Tony on 09/06/2014

Customer Service: 5.0 Buying Process: 5.0

Started the buying process badly, by getting lost... don't know the area.... But Bobby McCullough came to the rescue, asked my preferences, gave me a ride as "demo", was very friendly and knowledgeable... no wonder another salesman refer Bobby as the "legend". I was satisfied with everybody and would recommend Nalley to others. God bless Tony Gonzalez


Great service!!!!

5
Mr. and Mrs. Martin on 08/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Well, I and my husband came into have our Civic service with a oil and cabin filter change almost a week ago.Before we came down I called to see if they could change our appointment from August 31 to August 23 the guy Mark said yes he can do it. He was honest about the wait times because he said Saturday morning was their busy day. Well we finally arrived at Nalley Honda and the line was out the door. So I spoke to another friendly service advisor KWEISI. I asked KWEISI if I could bring the car back at a later time he said yes. I told him I would be back at 3 pm. I arrived early so KWEISI greeted me and started the paperwork for service on my car. Kweisi was professional and friendly. The wait time was less than an hour. I was happy because I was on a time schedule. As I was leaving the manager to other service advisors were friendly and thank me for my service. I will definitely take my car back to Nalley Honda for service.


Friendly, fast, and quality service.

5
Patricia T on 08/25/2014

Customer Service: 5.0 Overall Facilities: 5.0

The level of service I receive from Kwesi Bramble when I came to Nalley for the first time on August 18th to get an oil change was excellent and professional. I was very impress and to say the least I will be returning.


There is no other dealer for us than Nalley

5
The Garcias on 08/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently returned to Nalley to purchase another Accord. We returned for the product but most importantly the quality and professionalism of the staff. Our experience in the service department has always been outstanding from Mr. Tutt. Mr McCullough has negotiated all our purchases and did not miss a beat in explaining every feature and attribute of the vehicle. The front office and finance team worked together to offer us the best deal. In the future our plan is to remain a loyal Nalley customer and spread the good news. Congratulations Union City Nalley Honda !!!!!!!!


Great Service at Nalley Honda

4.2
Ms. Morgan on 08/13/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I came in with alternator problem and Skylar was able to get me right in and took care of getting my car repaired! Skylar was very nice and informative and everyone at Nalley Honda are very pleasant. Thanks again!


Good job!

3.7
Nailah Miller on 08/06/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

Ms. Nailah was very helpful during the process of getting my SUV. She explained the new features and answered all of my questions. Made me feel very comfortable. Cathy


New car experience

5
Glen Francis on 08/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great overall experience. The sales and service staff far exceeded all of my expectations!!!!


My purchasing experience with Nalley Honda was TERRIBLE!

1.2
nelimits on 08/02/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I had the worst experience with Nalley Honda Pre-Owned Department. Sales Managers Anthony Russell and Steven Rotenstein were beyond rude and offensive. There is no sense of customer service whatsoever! They rather give up a $17k deal than to replace air filters and brake pads. On Friday, August 1st, I placed a call to Mr. Russell to get clarification as to what all is included in their 150pt inspection, as I was told the night before the vehicle had undergone. I was under the impression that air filters and brakes would be a maintenance issue handled under the inspection. Yet it was brought to my attention, during a visit to the Nalley Toyota (for a tire pressure light issue), that the filters needed replacing and the brake pads were at 4mm out of 9mm (mind you it had been less than 24 hours since leaving the dealership). Mr. Russell's first reaction was to ask, who told me that the car had a 150pt inspection as, and I quote, "I didn't tell you that!" I inform him that the gentleman who closed out my purchase had provided this information during conversation. He placed me on a brief hold then returns stating, that the vehicle went through their service department and checked out so, he rather take the car back than to take the hit for repairs, especially for the price I was purchasing it for! I was taken aback because first, he wasn't selling me the car at any lower rate than what was advertised online and secondly, I didn't mention anything about wanting to bring the car back. He was so abrupt and boorish that on principle alone, I was compelled to return the vehicle- accompanied by my husband and father. I refuse to spend my money where it clearly isn't wanted! When I arrived to Nalley Honda, Mr. Russell was quick to show me a list of what work had been completed on the vehicle however, we were past that point. My intent was to return the vehicle, and get my down payment back. I informed Mr. Russell that my initial call was merely to get clarification but since his response was to be nasty and condescending, just as he suggested, I'm returning the vehicle. I asked for my deposit back. He proceeded to tell me the office was closed and he could not have a check cut until Monday. I requested that this be put in writing, and asked for any paperwork with my information be returned to me. Mr. Russell then opted to have Mr. Rotenstein come in to the office to speak with me and he was even more offensive than Mr. Russell. He refused to return any of my paperwork, stating it was policy to keep it for 36 months on file before shredding all forms, and refused to also put in writing that it is corporate policy to run a person's credit for identity verification no matter if he/she comes with his/her own financing. When my father began to mention contacting the corporate office, Mr. Rotenstein became extremely discourteous - flinging folders in the air and being snide. His exact words were, "Why?![Regarding written statements] You're going to call corporate anyway!" He suddenly asked us to leave as though we were being threatening or aggressive in any manner - I was visibly upset but never threatening. I again requested he provided a statement regarding my full deposit refund, and he repeatedly demanded we leave the office (which we were initially asked to go in to by Mr. Russell) and he stated, "There is sensitive information in this office". I was furious at the implication that we would tamper with or steal other's information, especially when Im expressing concern about my own personal information. At that point, I was seeing red. I had to step outside while my dad and husband waited in the lobby for the written statement. Never in my life have I had to deal with such blatant disrespect from individuals who are supposed to be managers. As a first time car buyer, this experience has definitely soured my outlook on shopping for a vehicle. I would never in a million years recommend anyone to shop at Nalley Honda Union City! Save yourself!


Great service

5
Dcoker on 07/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought my car in for an oil change and tire rotation. The service person was great! My car was taken care of quickly. Also, it was washed and cleaned on the inside. Looked like new. Thanks for great service.


Great service

5
Bob D on 07/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This latest incident wasn't a repair, but rather my ignorance of the fact that the automatic trunk release had been turned off by a switch in the glove compartment. This isn't the first time I've done something of this nature to them. I give them extremely high marks on patience.


Nalley Is a Great Dealership

5
Matthew Milner on 06/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The process was smooth and hassle free. Thomas White was a very well educated salesmen that know the options on the car that I was interested in. The negotiation process was smooth and logical although we went back and forth about 4 times on pricing I know that they gave me the best deal possible and that I will continue doing business with Nalley for many years to come. The buying process was painless and I have no regrets about the business end of the deal( the cost of the vehicle ). I would recommend Thomas White to anyone looking for a Honda. We upgraded from a 2013 Honda civic which I would recommend to anyone looking for fuel efficiency(if you are a technological person I suggest the EX-L with navi) to a 2012 cross tour fully loaded. Thank you Nalley for making my wife's birthday present memorable.


Service Department

4.7
Over10,000 on 06/16/2014

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I live in Newnan but drive to Union City to have my 10 year old Honda Accord serviced and will do so as long as they continue to provide me with excellent service. Nalley Honda recommends services for my car then I compare their recommendations with the maintenance schedule in my car manual. They are never pushy and politely educate me. I always ask a great many questions. I have never had anyone in the service department be anything but helpful. I do sometimes decline a few of their recommended services because they aren't listed in my car manual schedule and after discussing with technicians. I love that I receive a report on my vehicle and any optional and/or upcoming maintenance my car might need in the future. I have been to other shops here in Newnan that performed services on my car that were not required, then overcharged me for that unneeded service. I plan on keeping my Honda for another 10 years. With regular maintenance and the service from Nalley, I expect to do just that. If I don't, you'll hear about it!


New CR--V

5
Solana Blue on 05/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had not bought a new car in quite sometime, so I was hesitant about the experience. I did my homework and it was acknowledged. Good experience!


Easy transaction.

4.3
Lost in Seale on 05/27/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

The overall process was good. It took a little longer than I had expected but in the end I got the van I wanted at a good price. The sales pitch for the extra warranty is the only thing I did not care for.


From Joy Smith

5
Joy, a Honda client for 22 years on 05/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The buying experience was wonderful. The salespersons were so personable and helpful offering me options and explaining in great detail. I felt like a special client....not like I had been treated at another Honda dealership of which I did not do business. Mr Bobby stayed until 10:00 PM showing me all the features and how to work with the new technology of the 2014 which I did not have on my 2007 Honda EX coupe. Jack Rosen, the manager, seemed like someone I had known for a long time. I love the new Honda and have already sent out an email to a network of people about Nalley Honda in Union City. Hopefully it will generate a lot of business for Nalley there. I thank all who helped me in the buying experience. I feel I made a great choice and got a wonderful deal. Even though I thought i would buy a used car or lease, I ended up buying a new 2014.


Great service!

5
Ms Fields on 05/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very happy with my first car buying experience, Lou was very friendly not pushy. He was very knowledgeable and helped us decide on the right purchase for us. I'm thrilled with my Honda and the outstanding treatment I received from Lou, Anthony and Jason. Great Job and thanks for all your help I love my new Accord.


Service Appointment

5
HDB on 04/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always received excellent service at Nalley Honda. The service techs are professional, yet friendly and provide great customer service.


Bought a 2014 honda acoord

5
Catherine Logan on 04/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

excellent service, Janae Mitchell was my sales man I've bought many cars in the past and she by far was the best. everybody was very friendly and helpful very professional


Great Experience

5
Ramesh on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would recommend buying at Nalley. They give the best price


Good Service

4.7
Ruth F. Ash on 04/10/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I recently had service done on my veickle, was pleased with the result, I left before my car was washed, I called back the next day and asked about this, was told to bring my car back immediately, it was cleaned in a timely manner and I am pleased with the results. I have a lease agreement with the dealer and will probably purchase at the en of the greement.


Great Customer Service!!!

4.7
Ann on 03/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Went in for front end alignment at was taken care of Immediately at was made aware of issue that can be a real problem in the future.


Great Service

5
Shar on 03/03/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service for a recall was fast, friendly and very professional. I was very pleased--and having my car washed was an additional plus. Thanks.


car owner

4.8
melody kinney on 02/01/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very kind, knowledgeable, accurate and time efficient! length of time was exceptional. Great courtsey


my experince first service of my new CRV,2013

4.7
BRENDA MCQUEEN on 01/30/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

service was fast advisor Mr Muhammad was helpful answered any questions I had.I will continue taking my car for service


Good experience buying used car

4.3
mikemag00 on 01/26/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

I unexpectedly found myself shopping for a car last week. I did all of my shopping online and eventually identified a car that met most of my criteria and fit within my budget. I scheduled an appointment online with Nalley for the following day. The salesperson (Lou) answered my questions via email and even sent me the Carfax report when I requested it. When I arrived for the test drive, Lou greeted me prompted and pulled the car out for my inspection. He did not rush or distract me through the inspection, even though it was below freezing at the time. He also let me focus during the test drive and responded to my questions. My trade was appraised in a reasonable amount of time, and I received more for it than I was expecting. The car I purchased was already priced very aggressively online, so the bottom line was very good for me. My only complaint is that the entire process (from drive in to drive off) took 3.5 hours. I know that this is not an issue unique to this dealer, but I don't think that it should have taken this long, especially since I was not financing the car. I appreciate them detailing the car and filling it up before delivery, but it still makes for a long day, especially considering that I drove 1.5 hours to get there. With that said, everyone I spoke to there was very nice and did not hassle me in any way. I've purchased 3 cars from various dealers over the years, and this was the best experience I have had. I would gladly do business with them again or recommend them to a friend.


My service experience at Nalley Honda was great! ...

5
dixon08 on 01/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My service experience at Nalley Honda was great!Skylar was very professional and knowledgeable, and answered all my questions with genuine concern.I was in for A-1 Service and was made aware that tires would be necessary in the near future and that Nalley would absolutely "Price Match" when I was ready to tire shop. All of the employees I came into contact with were very friendly and the waiting area is very comfortable.Joey Kelley runs an exceptional Customer Service Department and I can always count on Nalley for my service needs!I thank you all and will be back to see you in the future.Dixon Bryant


Excellent customer service!

5
CVictoriaAnn on 01/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my first car from Nalley Honday in November, this month (january) was my first time having to take a car to be serviced. Karim Easley provided fantastic service by answering my questions in detail while ensuring my car was working properly and serviced in a timely manner. I look forward to future pleasant experiences and recommending Nalley to my family and friends.


customer

5
Linda Veatch on 01/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the 3rd Honda I have purchased from Nalley. I have been very satisfied with the sales and service staff.


I had made an appointment to test drive the Honda CRV. ...

5
carlhoard on 01/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had made an appointment to test drive the Honda CRV. They were ready for me when I arrived. She took the time to explain where various things were in the car, especially helpful since it was raining.I had not come prepared to purchase the vehicle, only to test drive it. I liked it so much, I decided to see what type of deal could be made. Amber and her Sales Manager worked diligently to put together the figures for me. I had told them that I was prepared to write a check for a specific amount and it was up to them to make it work. They worked it out to my satisfaction and I drove away in my new CRV.I will definitely recommend Nalley Honda to anyone


I will go back.

5
Lear on 01/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Skyler is the first person I came in contact with, he was pleasant. Chris, I met next, was great. He explained everything and made me feel comfortable and relaxed about my car repairs. Don, drove me home and picked me up the next day. He was friendly and a good driver.


It's been many years since I've purchased a car...

4.8
2012HondaSE on 01/08/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It's been many years since I've purchased a car so I was skeptical about the process including the length of time it would take to close the transaction. Shopping on line was a new and unique experience for me. I was able to get the internet price of the car. That made me happy. Saliou Ndoye, the salesman, was very professional and did everything he could do to address a bump along the way. I did not initially receive the correct paperwork for the certified inspection. I asked to speak to David Byrd, a Sales Manager, about it and he made sure I received the proper paperwork rather quickly. I would not have purchased the car had I not received the financing I wanted. Jason Tressa, the Finance Manager was very professional. He gave me an acceptable rate, explained everything related to the purchase in detail and assured me that he would help with any problems. I am happy that I chose Nalley Honda, not too far from my neighborhood, because I believe I've made a contribution to my community and the service was great. I'm waiting for my tag and am confident that if I do not receive it in a timely manner that I'll receive assistance. By the way, it did not take long to close the transaction. That really made me happy. Also, the dealership has a great team of people who work together to satisfy customers.


My salesperson Sanober Nichols

5
Gregory D. Jewell on 01/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was my first time buying a new car and experience was stree free because the my salesperson provide me with all the information i need it. she walk thur a process very smooth jazz. Her personalty was AWESOME!!!:) and very Helpfull. Even thou the paperwork was very helpfull, she hold my hand as professional thur the process. I would love to recommand her to other new buyer customers. Thanks


Nalley Honda

5
B. Thompson on 12/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service! Each employee takes out the time to listen to the customers and makes every experience a great one. Honesty and integrity is found at Nalley Honda.


They don't follow through on their promises

2.3
Bill3 on 11/08/2013

Customer Service: 1.0 Buying Process: 3.0 Overall Facilities: 3.0

Won't send the owner manuals as promised to the Infinity we purchased. Won't even return our call! Run, don't walk! Hopefully the Infinity we purchased isn't another lie.


Owner manuals were missing from the 2009 Infinity we...

2
Chapped3 on 11/07/2013

Customer Service: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Owner manuals were missing from the 2009 Infinity we purchased when it came back from the detail shop. We were promised by both men that they would be overnighted the next day to us. Three weeks later and 4 unreturned phone calls later, no manuals. The Navigation isn't real easy to deal with without some instruction.run,don't walk. There are many reputable dealers you can do business with. You would think they would have the professional courtesy to return a call and tell us they don't plan on following through with the promise.The dealers GM, won't even return our call.


Bobby McCullough, knew what I wanted, and had everything...

5
Bpce2 on 11/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bobby McCullough, knew what I wanted, and had everything ready to purchase car. He kept me inform on what was going on. I got car for my son. I'm handycap and didn't have a ride, Bobby pick me up and drove me to dealership. Bobby was very pleasant to work with.


My wife and I had a miserable experience today with your...

1.2
tmb194 on 11/01/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

My wife and I had a miserable experience today with your dealership. I am a USAA member and have bought many vehicles through zag/truecar and this is by far the worst case of bait and switch that I have ever experienced. By contrast, I purchased a 2014 Accord yesterday at Autonation and it was a very smooth process. I felt misled regarding the discounts, dealer installed equipment, and trade appraisal. I specifically confirmed with Amber the sticker price and discounts prior to having my wife bring in our trade. Later I was informed that the "guaranteed" discount would not be honored and that that I would have to pay almost $2K in peripherals that represent zero value to me. Also, Leroy and I had agreed on a trade value over the phone of $30K if the vehicle was in "good" condition. I was later told the car appraised as "very good" but the offer was now $29K. Lastly, I let Amber and Leroy know that my wife was on her way and yet she waited 45 minutes upon arriving for Amber to greet her. I let them know that I would be buying the vehicle with my wife and yet Amber was extremely dismissive and kept her in the dark for over 4 hours.


Confused and Upset

2.5
"upset customer " on 10/31/2013

Customer Service: 4.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

I would like to start out by saying Amber Jefferson was great but one of the co-workers wasn't. One if th finance guys decided that I didnt have to make any payments on the car I had until he told me to. He call and text me after hours just to see what and how I was doing. NOT THE CAR! As I recall, they close at 8 pm so there is no need for you to be texting my 11:30 at night. Not to mention the fact that he was a lot friendlier with the late night calls and text when he found out the guy with me wasn't my boyfriend. He decided that he needed to repo my car after he met my actual boyfriend this month. In the text or calls he never said when a payment was gone come due after he decided that I didnt need to pay Sept as originally planned after changing it in his office verbally. Inever gave him the assumption that i wanted him. So he shouldve just did his job from the jump instead of dreaming up some crazy life he wanted.


Just wanted to point out the fact that my experience with...

4.8
WinsorPerry on 10/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Just wanted to point out the fact that my experience with Nalley Honda was beyond excellent. My salesperson Sanober was very sweet and energetic most of the time it did not very like was being pressured into purchasing a new vehicle and even though my monthly payment was not my ideal payment, she still managed to get it close, I guess. So thanks Sanober from Nalley Honda Union City GA,


Thank you so much Lou Ndoye

5
Annastasia O. on 10/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience at Nalley Honda Union city, GA was outstanding. Thanks to Lou Ndoye, my sales consultant. He is very experienced and answered all my questions. I told him the type of vehicle I am looking for, which is a honda cr-v. He was able to show me the types of cr-v he had, there features as well as all I need to know about the vehicle. I went home with a new 2014 honda cr-v on 10/02/13.The price was prefect for my budget. All thanks to Lou.


I purchased a 2013 Honda Odyssey from Nalley Honda (Union...

2.2
KellyAndyJ on 09/13/2013

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 1.0

I purchased a 2013 Honda Odyssey from Nalley Honda (Union City, GA) about three weeks ago. Although pleased with my vehicle, I'm unhappy with the sales process. The dealership has yet to address my concerns after multiple contacts to general management. My husband and I drove two hours to Nalley after negotiations via phone. A sales manager, Mr. Byrd, told us our sales price included the accepted certificate from our banks car buying service (USAA), plus the cost of add-ons. One of the add-ons discussed at the dealership was the Protector package. Our sales rep told us the Protector was included in the price of our vehicle and it comes with every Nalley vehicle. We were not given the option at that time to decline, so I was shocked to see the $799 price tag for the Protector during financing. But, after nearly 5 hours at the dealership, we were in a rush pick up our son from daycare. So, we confirmed again with financing that the $799 was included in the sales price of our car and signed.When I got home, I noticed the $799 had been added AFTER taxes, and the sales price of my vehicle had been manipulated. So, the Protector is clearly an option, not an add on. I called the next day requesting a refund of the $799. It was denied. I was told by another manager and then Mr. Byrd that I could decline the Protector now but the sales price of my vehicle would be the same, and even if I had declined during the sale, negotiations would not have gone lower. In the end, this dealership took advantage of our exhaustion and need to get our son. It was easy, then, to creatively explain and manipulate numbers without us noticing. Not only am I out $799 in potential savings, but the sales staff also used a $500 cash back entitlement I received as an active duty military member to make their calculations appear seamless. We should have checked our paperwork more clearly, but I am appalled a reputable Honda dealer would include the Protector without clear consent of the customer, not disclose such an expensive price tag during the sales process, and take advantage of its customers in such a way as we were. As a customer, I expect to be treated with honesty and integrity, and Nalley Honda did not do that. I would not recommend them to anyone, and due to the dealership's lack of response, I will be reporting the situation to Honda America as well as the USAA car buying service.


These guys are Crooks!! BE AWARE!!!! Do Not Buy A car...

1.4
nalleyhondascam on 08/03/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

These guys are Crooks!! BE AWARE!!!! Do Not Buy A car from these guys!! They have wasted 4 hours of my time on one day and then 3 hours of my time on the second day trying to scam me. They sold me a car and when I came out to drive the car off the lot, turned out they had switched out my car to a cheaper model thinking I might not recognize the car they sold is missing the navigation. DO NOT DO BUSINESS WITH THESE GUYS!!! Oh FYI - LEEROW - He does not have any sort of professionalism. Half way throughout the deal he will start calling you "bro" instead of "sir" like other salesman do. If they don't like you they will stop answering your calls.


$23,994

Mileage: 23378

Color: SILVER

Transmission: Automatic CVT

Contact seller for Body Style

City: ,

Engine Type: 1.8L I4 141hp 127ft. lbs. 1.8L I

$25,974

Mileage: 13

Color: WHITE

Transmission: Continuously Variable Automatic

Body Style: SUV

City: Union City, GA

Contact seller for Engine Type

$15,749

Mileage: 55280

Color: BLUE

Transmission: Automatic CVT

Contact seller for Body Style

City: ,

Engine Type: 2.0L I4 158hp 138ft. lbs. 2.0L I

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