Easy and quick.
I was in a bind last week with my car breaking down to an unrepairable point. When I called the dealership the customer service person quickly understood my needs and has a sense of urgency. FIVE STARS for product delivery.
Customer Service & Sales are above outstanding
I found an amazing Toyota Tundra online and the price was amazing with all the warrantees and service package that was offered. Gave me a good trade in value and I even drove 8 hours from Cleveland to get my new truck. Evan, who handles online sales was very professional and thorough with the purchasing process. My new truck was exactly what I wanted and I got even more. The cover package for the truck bed was a nice touch to the vehicle. Every time I call to ask a question from service to payments, the staff comes across very knowledgeable and make you feel like family. Thanks Mungenast Toyota
Terrible Customer Service
The GM and I had come to an agreement on the price of a vehicle and confirmed that I would be purchasing the vehicle. They suggested financing through them but I already had my own financing and had the necessary funds. The dealership called the morning of the sale to let me know that they needed a deposit to secure the sale to which I agreed. Within 10 minutes of giving them my information for the deposit, they called me back to let me know that they are selling the vehicle to someone who was on their way to the dealership an offered a larger deposit AFTER I had already given them mine. They chose to sell the car to the larger deposit without even consulting me after telling me that only a minimal deposit was needed to secure the sale. The experience was very poor and the sales manager that I spoke with who explained it to me was very rude and arrogant and said that this is just the way it goes and I'll have to deal with it and find a different vehicle. The salesman was helpful but management who made the decision was extremely unprofessional and lacks a general understanding of customer service. Do your self a favor and look elsewhere before visiting this dealership. You will thank me later!!
5 Toyotas purchased here at Mungenast
I have bought 5 Toyotas from Mungenast. I now have a Toyota Rav4 and I love it -- I'm currently on the 3rd Rav4 that I have purchased! I also had a Camry. I am a loyal shopper to Mungenast. They are very nice to work with. I like that I am able to come back time after time and work with the same people here each time I come because it seems like a great place to work as well. I don't live too far from here - and when it's time to get my car serviced, they pick up my car or take me back home if I need to. I will get reminders in the mail when I need service done! NICE GROUP OF PEOPLE!
Purchased Corolla, serviced here for 7 years
I like the service here and have never had a problem. I bought a Toyota Corolla in 2008 and have brought it back to be serviced for 7 years. I always like the service here!
Great experience purchasing a used car!
I recently helped my mother purchase a 2010 Prius at Mungenast Alton Toyota-Scion. The experience was nothing short of excellent. Matt Bauman, our salesperson, was wonderful, knowledgeable, and made the process painless and fun. Trudy in the finance department was also great to deal with.
I take all my vehicles and my daughters Camry to Alton Toyota. Six vehicles in all. Last servicing was done on 11-25-2014. Kevin Gryzmala made arrangements to get my 2007 Tundra Limited in on 11-24-2014 and completed on 11-25-2014. I chose to drop it off and left for a day. That way there is no rush, in case another customer has an emergency issue, it can be handled. I had an oil and filter change, they fixed all recalls, replaced both wiper blades (New type of high quality) priced higheOn my next oil change, which I use 100% synthetic oil, I will have the cement removed off of my rim.r than I normally would pay, but not by much. Also, with the discount coupons it's like getting them for free anyway. Cleaned and oiled my K and N cold air induction filter ( priced very fair considering they use K and N oil kit and labor included). They replaced normal engine air filter, and washed, waxed, cleaned wheels and shampooed carpet. (For free I had trash in the bed of the truck, that was frozen when the Tundra was brought in cleaned out) While washing the truck they discovered cement on paint and one rim. Removed what they could with no extra charge and because I do have all my servicing done there, they buffed out my headlamps for free and found three discount coupons for me. I had misplaced the one I had at home. It saved me some money, which Kevin did not have to do. On my next oil change, which I use 100% synthetic oil, and the transmission oil changed (transmission oil is not only changed, but.they do a cleaning process with it. I tow a 10,000 pound trail and two smaller ones. I am at 81,000 miles and the transmission oil is just now starting to lose its redness, it's do for a change soon). I will have the cement removed off of my rim. All the work done, was excellent. All the employees involved need a thanks, but not sure of their names. Bad memory on my part. Over 5 years of going to Alton Toyota, they have treated me as like I was a family member. Everyone in the Service department, car rental and all cashiers are friendly and waste no time in getting things done. Making sure you are pleased with their service. I recommend anyone with a disability, or not and even if you do not own a Toyota, it's worth using Alton Toyota's service department. They will work with you. (Other vehicles I take there; Corvette, Jeep, Honda Civic, Camry, and the Honda Odydessy) I would say, use my name, but the treatment to you would be the same. The more routine service done there, could get you a good deal on a new or used vehicle bought there. Feel free to mention my name then. They give out 150 dollars for friends sent. Just kidding. It's always nice to deal with professionals, who all have good demeanors, and then having the confidence that all the work was done right. Additional information, if for any reason you feel something wasn't done right, Kevin the service manager should be contacted. Any issues will be addressed in a professional manner. Joe Stambaugh Moro, IL.
Friendly and outgoing staff
I needed a new car and not only did they give me a fair price for my old one, they made sure to give me a great price on a Rav 4. Evan Kelly did a great job and always recommend him to my friends. Thanks!
Great Service and Salesman
From first contact about our Rav4 to signing the papers things were really smooth. The internet salesman Evan Kelly was even able to bring the truck into St. Louis for us to test drive in the evening! Can't believe the service. Definitely recommend giving them a chance to earn your business and know we will be back!
5 stars for Evan Kelly, Internet Sales Manager
Evan made the entire car buying process totally painless for me. He was extremely prompt in responding to my inquiry, and was very upfront about all the pricing/fees involved with the used vehicle I was interested in. His professionalism and readiness to help made this experience unlike any other I have encountered when it came time for a new vehicle. I appreciated the no pressure sales tactics, and how considerate the entire dealership was of my time when I came into purchase. Great experience, would definitely recommend to friends and family!
Great Buying Experience - Highly Recommended
I did some searching on-line and heard great things about Mungenast Toyota of Alton. I spoke with Evan Kelly who is in internet sales and decided it was worth making the trip from Cleveland to Alton to make the purchase of my Toyota Sienna. They have the best price and more importantly Evan and the entire staff were tremendously helpful and friendly. It was more than worth the drive down there and we plan on buying our next car from Evan and the team as well.
Evan Kelly, Product Specialist, Excellent
Evan Kelly is excellent and I will continue to purchase all my vehicle from him.
I have leased two cars from this dealership and am extremely happy with the customer service. The sales person was very knowledgeable and patient. He was able to find the exact car I was looking for and helped walk me through every step of the leasing process. The finance department was also friendly and helpful. Working with this dealership was a great experience. One I am sure to repeat when I am ready to lease my next car!
It's worth the drive!
I traveled from the northern suburb of Chicago to buy my car from them. Why? The answer is simple for three reasons: 1) No pressure - I did not feel they were "selling" me. They basically asked me what I was looking for and showed me what was available and said they'd be around if I had questions. Very laid back. Very comfortable; 2) Price: they were fair. They did not try to sell me all kinds of extra stuff I did not want. I had a number in mind (probably like most buyers) and without asking me what it was, they came in under it. More than fair; 3) And MOST IMPORTANTLY, I liked them. They were genuine, open, honest, respectful of my time. I plan on buying another car from them later this summer. Will not even shop anywhere else. It's worth the drive!
Everything about our transaction was positive from start to finish. No pressure, no games or tricks. Chris Andersen was wonderful to work with. We couldn't be more thrilled with our purchase.
Great place to have your vehicle service and service advisor have excellent customer coummication skills.
Great place to do business!
We have purchased three toyotas at AltonToyota Scion and from the service department, the mechanics, the clean up crew, the receptionist and parts department are all so wonderful and helpful!!! Great place to do business, Brian Pruiett is always so helpful and friendly. This car dealership has won our loyalty.
Mungenast Alton Toyota Scion
We cannot say enough good about this dealership. From the initial phone call with Rick Gillis to the final signature, we were treated like we were the only customers on earth. Thank You.
Transmission: 6-Speed Automatic Transmission
Body Style: SUV
City: ALTON, IL
Contact seller for Engine Type
Body Style: Suv
City: Alton, IL
Contact seller for Engine Type
Transmission: Continuously Variable Transmissi
Body Style: Hatchback
City: Alton, IL
Contact seller for Engine Type