Mossy Nissan Kearny Mesa

Worst experience ever with a business

Terrible customer service. Dealer did not keep commitment to the customer and left the customer hanging after investment of time and money by the customer. Mossy Nissan should be ashamed of itself.

Worse customer service I have ever experienced.

Scheduled appointment to purchase a used vehicle. Called and confirmed appointment and salesman came in on his day off to meet. When I arrived the salesman informed me the Manager was selling it to another person as we spoke. Un-professional, un-reliable , and TERRIBLE customer service.

Excellent Service!

Excellent service, answered all our questions and provided needed information on the spot.

Knowledgeable Staff

Good customer service & staff in knowledgeable. I would recommend Mossy Nissan!

Fantabulous!!

Mike Bronson was Fantabulous!! I liked being able to get & out...

GREAT EXPERIENCE

I had a great experience at Mossy Nissan. Petler Fletcher was very patient with my decision making process. He provided me with all the info & different pricing options needed for me to make the best decision. I also appreciated that he wasn't overly aggressive or pushy like some car sales people.

Fast & Good

Fast/Good. Gustavo Ochoa was great to work with. We would recommend Mossy Nissan to our family & friends!

Higly recommend

Very smooth today. Was very nervous. Jason kept me informed on everything. Yes I would recommmend Mossy Nissan to family & friends. Jason was great!

Friendly and knowledgeable

Friendly, knowledgeable, presented all our options in a very clear and not pushy manner. We will definitely recommend!

Effieicent and Painless

The whole process was painless and efficient thanks to Alvin - He was the best! I am going to recommend Mossy Nissan to all my family & friends.

Painless Experience

Eddie was very knowledgeable of the Leaf and could answer all our questions. He tried to make the paperwork as painless as possible.

Looking at 2013 Nissan Altima 3.5

I stopped in at Mossy Nissan in Kearny Mesa to take my first up close look at a new Altima. I was met by Sales Consultant, David Kauffman, who treated me with respect, was very knowledgeable about the car, and did not pressure me in any way. I enjoyed the test drive and will probably buy from him if I don't choose another make/model.

I took my car in for a recall; I had never been to a...

I took my car in for a recall; I had never been to a dealership before and didn't know the routine. I parked my car and went into the dealership and waited a good 15 mins. before someone approached me and asked if Id been helped. After the desk clerk walked away I sat for another 10 mins. I went back outside to re-evaluate why i was even there. I sat and watched the routine as other customers pulled into a driveway and then was greeted by a customer service rep. So i did the same. I was not happy at this point. I sat down with a Nissan rep and talked to him about the possible problems with my car; he said they would take a look and call me when the car was ready. To my surprise, I walked out having to pay $50 for a typical recall, which Nissan was supposed to cover. I received a call from one of the mechanics wanting to go over what they wanted to fix on my car. $5,000 worth of work was needed on my car, so the dealership said. I took the list of "problems" to my mechanic and he was not only shocked and upset he had me bring my car in so he could go over each line item on the Nissan dealership repair list.Nissan has a few parts they try to replace without having to, but because there are suckers out there, people pay for these parts without doing research. They told me the upper oil pan had a leak and wanted to charge me $750 to replace it. My mechanic is friends with a Nissan mechanic and he told me that is one of the "sucker fixes" they try to get people to replace. All mechanics know the upper oil pan doesn't leak, but the rest of the population doesn't know that. Then they wanted to charge me $100 to replace my filters, they said my filters were dirty. Strange, I had just taken my car in for a tune up the week prior and had all my filters replaced. When my mechanic showed me there was ABSOLUTELY nothing wrong with the filters, they were not dirty at all, the cover for the filter was dirty, and thats it.My Mechanic took the Nissan's list and brought it down to maybe $500 worth of work that needed to be done, not $5,000. I implore all Nissan car owners to do your research before getting work done at a dealership, under warranty or not. This is the location I went to and will never return. NOTE- Dealerships do not make their money selling new and used cars, they make there money on the repairs they know they are going to repair because the nature of the car. Every model has their "problems", look into those problems before buying a car from any maker. The dealerships main money maker is overhead and repairs, just ask them, maybe they will tell you the truthmaybe.