Moses of St. Albans

Great Job

Bill and all his guys always do an excellent job, I wouldn't let anyone else touch my cars!!

Taking care of my 2011 F-150

Moses Ford Service Dept. is one of the reasons why I continually go back to Moses for my vehicles. I've been dealing with them since 1999. Thanks!

Loyal Ford Customer

My family has always had great experience with Moses Ford of St Albans from sales departments to the service and body shop departments. We love Moses because they always seem to care whatever the situation. Our family has always been loyal to Chevrolets and Joe Holland dealership for over 20 years. The time came in 2010 when we decided to switch to Ford when it came to price and quality for the dollar. Our family purchased a Explorer from Bert Wolfe Ford but was unhappy with the service end and on our next purchase we visited Moses Ford of St Albans. While at the dealership we fell in awe with the warmth and excitement from the sales staff not to mention the service we have received from the service end. My wife and I have purchased 35 new vehicles in our lifetime and since the visit in 2010 with our daughter and her first purchase of a Ford at Moses of St Albans we have purchased 7 new vehicles from Moses Ford. My wife and I own a business and live in in St Albans and we try to give back to the community we live in. We are thankful to live in St Albans and to have a dealership like Moses Ford in our community. KEEP UP THE GREAT WORK MOSES FORD AND GOD BLESS

great service department

Your service department always does an outstanding job. The personnel are knowledge, very helpful, and friendly. I can truthfully say that nothing you do to our vehicles has ever had to be done over. You always get it right the first time. Thanks a lot...

Moses BMW is first class

Always friendly and helpful, comfortable waiting area.

great place

great friendly people that help me with every thing i ask

A good dealer from all aspects.

The staff is friendly and efficient. The work is done on time. The car is always left neat and clean. Good job!!

Helpful

We brought our 2015 Fusion SE in for an oil change. The service was done in a timely fashion. The staff was very helpful and informative.

Love Moses

Everyone was so friendly and polite. I actually enjoy having my vehicle serviced.

Good service and a clean facilities

The service was very good and the staff is very helpful on any questions that I may have and they will let you know if they find something else wrong with your vehicle I think that is very good.THANK YOU.

Your Information

If it tells you anything about the service down at Moses Ford St Albans, it is the third vehicle we have purchased at Moses. The salesman Jim Marshall was very professional and guided us thru everything. He even helped my wife order a 2016 Mustang which we purchased in the November of 2015. The only thing about the Fusion that I don't like is the voice control for the Bluetooth. I have trouble with it understand my requests. Sometime I end up giving up and saying things well I am sure you can imagine.Overall extremely satisfied with my purchase and would return to the dealership if I want to purchase another car.

Great dealership

I was not aware that the intake on my 2015 428i convertible was in such a low position at the front of the car until I got stuck in high water. The engine had to be replaced due to water intake, and now I know how to avoid another such incident in the future.Although I was without the car for three weeks, it was not a bad time of year to be without a convertible and I have a second vehicle, which is an off-road 4x4 Ford Ranger pickup, a perfect winter-time vehicle.My insurance company paid the entire amount of the replacement and repairs, and the car runs as perfectly as before the incident. Fortunately no water got inside the cab.I am quite pleased with the service I got at Moses BMW.

Service Repair

My 2014 X1 28i has had a unpleasant sound coming from up front when it went over bumps. I initially took my car in for what we thought was the front struts. Didn't fix the problem. Next time they found it to be the sway bar was loose and fixed the problem spot on. The customer service and team at Moses BMW is excellent. The repair was done in one day.

Grate survice

Help answer all questions. Helped me make a good deal on a 328xi

Great Service for a Great Truck!

2015 F-150 Super Cab XLT. Service excellent. Staff friendly, efficient and very helpful!

Quick reliable service

Quick reliable service. Friendly staff and professional repair.

Purchaser

F-150 ( 2014 ) Service was very good . Staff was not needed - 4 yr old grandson chose vehicle

Great Service

I went to get a key replaced for the 2014 F-150 that I purchased from Moses the previous year. I arrived a little before 8:00 AM and was informed all the early appointments were filled and that I would be a while before they could get to me. I settled into the waiting room, thinking I would be there at least 2/3 hours. To my surprise, at 9:15 AM I saw my truck coming to the front of the building, and was informed me that I was ready to go. I was shocked, and pleased. Great service, and I don't know any place that could do a better job,thanks. Gary Frampton

Wonderful experience.

I received excellent service on my car and my personal experience with each and every Moses employee was wonderful. Thank you all.

Happy customer

From start to finish great service really kind and helpful salesman really good price and great finance manager I've looked at several other dealerships and moses smoked the compatition I will always go to moses from now on for my automotive needs

BMW 328 Service

Easy to make a service appointment for my BMW 328. Excellent staff attitude and service.

Regular customer, great service at Moses Ford

Professional service with warm and friendly staff: I feel connected to Moses Ford Service Department:

Lincoln service

they are always kind and courteous and very helpful. Gave me a loner car so I didn't have to wait.

Easy buying experience

A buying experience made truly easy! Beautiful facilitiy and helpful team. They go above and beyond in taking care of customers.

Great service

I brought my 2015 Edge to have the defroster panel in dash replaced. Service team replaced panel and sent me on my way. No problems with the part. The staff was friendly and helpful.

SALES

MOSES DID A GOOD JOB AS ALWAYS JIMMY ALWAYS DOES A GOOD JOB FOR ME

Great service

They help me a lot I love the warranties and the service that they provide

Mustang

Everything went very well. I got the car and the trade in price that I wanted. The Mustang is the best and most fun car I have bought!

Great Service

Service is always top notch, would not go anywhere else.

Great service, employees & facilities

I believe we have purchased five new Lincoln/Ford cars and trucks over the last few years from your St. Albans Dealership plus one new BMW which we only kept for a couple weeks because it was "smarter" than we were. Sales/service personnel have always been friendly, helpful and considerate in person and on the phone. Your sales/service areas are always neat, clean and comfortable, providing free coffee and clean restrooms. The dealership itself is easily accessed in a pleasant location. Sales/service personnel serve well in the positions they hold. Men and women alike are friendly, quick with help or advice, leaving us with a feeling of visiting dear family! Over the years, we have yet to hear one complaint concerning your dealership from any other person in the waiting areas. We speak from experience and we feel at home in any area of your dealership.

Friendly people

Great place to do business. Everyone there was great.

Great service

Sara is great. She worked to get the part the next day ,always a smile .

Great service, friendly staff.

As always, the service was fast and efficient and the staff were friendly and helpful.

Awesome place !

My experience was amazing at Moses ford. The people were polite and great! I will defenately go back there.

2015 Ford Escape

This visit went a lot smoother than my first experience there. I was greeted immediately and my repairs were completed quickly and efficiently. Both repairs that were completed are working properly and I couldn't be happier. I have an appointment to get my first oil change today and I hope that this goes just as well.Thank you for taking the time to read my last review.Mona Hudson

Excellent dealership

I bought a vehicle from out of state and the deal was flawless. Grant wenrt out of his way to make sure everything was right. I recommend Moses and Grant highly!

Couldn't be more pleased

So far, I have only dealt with the parts department. I have to say, friendliest personnel working there than any place I have ever been before. Due to them, when I need service on my vehicle, or am looking for a vehicle to purchase, I will be going to Moses in St Albans!

Moses Ford Inc

2014 Edge Sport, service on it took about 50 min. wateing area has been redone looks great. every one was very friendly. Thanks

Great Service!

You were recommended by a friend and he was right, you are the best dealership in the area. Thanks

stress free sales staff

2013 Ford Explorer Limited. purchased June 2015. i have purchased 25 vehicles in the kanawha valley from most of the dealerships. your staff were more professional and less stressful to work with than any of the rest.. no comparison . your service department is second to none. i recommend your service to others. one recently bought a vehicle from the person who assisted me. T J Neal. very likeable person.. detail shop would be the only area of improvement that i noticed.. keep up the good work

Great dealership

Our salesman Cliff is awesome! Great buying and continuing service experience.

Ms. Navetta Humphreys

Everyone I have dealt with a Moses has been very helpful and friendly. Ready to answer any questions I might have in a way that I understand, being an elderly woman, that is important to me. I cannot say enough good things about the service I receive from your team at Moses. I only take my car to their dealership. I give them a big triple A+, and thank them for being so efficient, kind, and no long waiting period.

Great service

My appointment was for 8:30, my truck was taken in to be services quickly. The service was completed quickly and I was on my way home. I always get work done quickly and at high quality.

Great service, great staff and a clean enviroment

Brought my bmw in for a recall and service. The wait time was quicker than promised and the service staff was very nice and accamodating.

Moses performs

I've always found the staff at Moses BMW to be polite and helpful. They always try to accommodate or needs and to conform to our timing.

Excellent service

I was treated very well, service was prompt and on time, I was informed of the progress of the required service on a regular basis, and the front people were very courteous and kind, I was very satisfied with my overall experience. I also recently had another vehicle serviced at an adjacent luxury dealership, and I have less than good satisfaction, they need to send one of their guys to your place to learn how it is done.

oil change

the service staff were excellent. I thought that I was going to trade vehicles but I couldn't come to an agreement

Great Service

I have a 2014 Escape.. I have always received excellent service for whatever I bring my car up there for... I would not go anywhere else.. Thank you the nice waiting area..

Great Job!!

Bill is an excellent Service Advisor who takes good care of his customers!!

Mrs Cora Legg

As always, perfection. That's why when we lease or purchase we always use Moses Ford.

Great services

My experience was very good and would recommend Moses to every one.

great ford guy

It is my wifes taurus sho was in for a noise in front end. Found out it was stabilizers for front sway bar. They were changed in July of 2014. So they were changed again free of charge

Great service

Engine light came on , took it to Moses. They checked it and said it needed a sensor and they would have to order it. On my way! siting for part. I always get excellent service. Sarah is very good with communcating with me and is very goodatcustomer service.

Excellent

Everything was great. I don't have any complaints, just compliments. Salesman was knowledgeable and very courteous. The rest of the staff also made us very comfortable. We purchased the Edge on a dreary, rainy day. Salesman brought the cars inside we were interested in so we wouldn't get wet. Excellent.

Great service

Everyone was very nice and service was done very well.

We love Moses, they're always there for you.

We are so pleased with your dealership. You go out of your way to please us and we can tell you really do care. We won't go to any other in this life time. We wish we would have found you years ago. You make us feel like family, you're there when we need you. Very fair on everything. We think you are the best Hard to find people like this these days.

Great Services

Your sales person was very nice , not pushy he came thru with the right suv for me. Everyone who helped me with paper work did everything to help me .I would highly recommend Mosses to anyone who ask me about them .

Very friendly staff

I purchased a 2015 Ford Escape this past week. I was very pleased with the buying process. I never felt pressured in to buying a vehicle. My salesmen was top notch. Very knowledgable about my vehicles features. I recommend my friends and family to go Moses Ford in Saint Albans now. Best experience ever.

Routine maintenance

The front end makes or breaks a business. Moses BMW should be very proud of their front end team. My plan is to always have at least one BMW in our garage and each one will be purchased from Moses in St. Albans, WV.Lexie Damous

service

Everyone was very courteous. Service was as expected.

Great Service

Jimmy is very helpful and knowledgable about the parts and services needed. He is always kind and courteous.

Great Service

Moses did a great job with my 10K mile service. I waited less than an hour for the service.

Mazda CX9

Extremely easy to deal with. Good selection of vehicles, and we found the car that worked for us. We will be shopping there again.

Jordan

Moses Ford is the best dealership and experience I have had. Everybody is very friendly and willing to take care of the customer. I would high recommend anybody to go to Moses Ford. My salesman Wes was very nice and helped me to get the best deal on my truck. Excellence service

Great service

Very prompt, friendly service. I will be bringing my vehicle back when need serviced again.

Service Visit

Service department staff friendly and informative.

ford service my choice

copacetic-excellent facilities-friendly staff: Can't wait for more service:

Doing everything right.

You are doing everything right. No pushy salesperson. The sales manager was up front with information about the car and you worked with us to make a deal.

Service Visit

I really appreciated the prompt service I received

Fantastic car buying experience

2016 Fusion Titanium hybrid Great salesman and finance folks

bad radio in focus

you did a great job on the carbut the car had a problem i looked it up and all the ford focus have the same problemthe radio will pop make all kind of sound but will not play what can you tell me about this are theygoing to do a recall on thatthanks scott

Great Experience

Everyone at the dealership was extremely nice and helpful. Will continue to deal with Moses Ford in the future if I am in the market for a ford.

Great.

great service department! def the best around. zack took the time to get with me about my air filter being dirty, and I completely appreciate that so much.

Great Job!!

Bill Weaver and his guys do an awesome job, keep up the good work!!!

Great facilities

Everything was great. They are very helpful. I would recommend them

A great trade experience

The wife had a car she did not feel safe driving. Our Moses sales rep helped her find something she liked that I could afford and then instructed her on all the neat features of her "new" used car. She is happy so I am happy.

well pleased

We purchased a 2016 x3. We had visited several dealerships before looking at the BMW's. With out question, Moses dealership treated us with respect and seemed to go out of their way to be helpful with any questions we had. Probably the best experience with a sales person we've ever had. James has been great. The car itself is great, just wish my wife would let me drive it a little more often. Lol With it being our first purchase with Moses, the personal and company seem to have it hands down over others we visited. Hope this partnership continues for sometime to come. Thank u for ur service.

ABOVE & BEYOND

This dealership was very polite and helpful. They went above and beyond to make sure I had everything I needed. I would recommend them to anyone!

Great Service, Very Helpfil

Everyone was top notch, very clean facility, Was able to get you where you needed to go with their courtesy service.

great service

the sales agents and finance person were very good to deal with . did not have any problems at all with buying the car.

Great

Excellent service and very friendly staff. Our salesman answered all our question and showed us how to use the options on our car.

Good Job

Bill in the service department does an excellent job!

Moses used cars of St. Albans Wv. 25177

2010 Chrysler Sebring . The Finance Department went out of there way to find the best deal they could and saved me 5.000 in finance charges and also got me a better warranty .The sales people were nice and polite. Excellent all the way around Earl & Carolyn Holstein

Our service on our Ford SUV.

We enjoy taking the Ford to football games. Our experience has been very satisfying.We purchased a Ford SUV. We were very satisfied with the service. Very helpful staff.

Unexpected find

I purchased a used 2008 f250 superduty diesel after searching for literally months, I was sure that I would need to drive at least to Columbus Ohio to find a decent deal on one of these trucks. Turns out I found one at a good price in my own backyard. The sales staff was great and easy to work with. Thanks

Rick Gilbert

Repairs were made when promised and car was detailed perfectly.

Plesant buying experience

The staff was pleasant, knowledgable, and energetic. It was a good car-buying experience which is very important to me.

Great Service

Leased a 2015 BMW 328I X-Drive, great service and staff was very nice.

Repair Visit

Found out this was a recall situation. Still not fixed because part hasn't come in yet.

fiat fan

Stanley clark was excellent. My only complaint is that I do not have my second fob key yet.

great all around

I'm Cliff Adkins was a great dealer. The finance team and Cliff made it possible for me to sign the title on a brand new Ford F-150 2014 V8 5.0 love this truck to death!

GREAT EXPERIENCE

I purchased a 2015 BMW X5. This is the 4th BMW that I have purchase from Aaron Casto at your BMW dealership. He is very helpful, knowledgeable, and a good person to deal with.

Greatest car I've ever driven!

When BMW offered to waive he final six payments on my leased 2013 X1, I custom-ordered my new 428i xDrive convertible. I tracked my new car from Germany to Baltimore to St. Albans and was happy to finally take possession of it. This is the greatest car I have ever owned or driven, and I hope to keep it forever!

Tickled pink

We were very pleased with our experience. This is the second time I have purchased a vehicle through them. They have always been friendly and helpful and I love my 2013 GMC Terrain.

Love my Edge

Everyone there is so nice. I deal with Jim Marshall, there is no pressure and he tells you whatever you need to know; If he doesn't know something he will find out. I would and do recommend Jim to anyone that wants a new ford vehicle. I love my new Edge. It is roomy and very nice looking.

First Time Lease

Love my 320i...drives like a dream. Moses BMW went out of their way and I certainly plan to come back in 3 yrs!

My experience with Moses BMW

BMW 328I GT. Andrew did great as usual but I wasn't pleased with some of the automatic calls that interrupted his and my trust and friendship.

Great buying experience - Moses BMW

I recently purchased a 2012 BMW 650i from Moses BMW and had a great experience. I live 5 hours away from the dealership, but Aaron Casto, Meghan Moses and the sales team were attentive to my every need. The returned calls and emails promptly, and offered assitance and ideas on matters I overlooked; they are defintely educated on the BMW product. Because of highway traffic on my way to the dealership, Aaron and Meghan stayed late to assist the purchase; at no time did I feel rushed to make a decision. They were understanding of my needs, and worked with me to close the deal. Even though the dealership is 5 hours from my home, I have referred several friends and coworkers to Moses BMW. But more impressive to me is the attention after the sale... Aaron followed up to ensure I was happy with the vehicle and offered additional assistance on the features and of the vehilce and BMW products. Moses BMW is my dealership...Thank You Moses BMW,Brian Johnson

Always great and efficient service.

The only issue I had with the latest service is that they did not go over an issue regarding tires on the day of srrvice, but sent an email later identifying a possible problem a week later when I had driven over 800 miles away on vacation. If the issue was serious enough to send a follow-up email, it should have been discussed at the time service was performed. Otherwise, service has always been excellent for both of my Ford vehivles.

Great Service

We drove from Kentucky and bought a 2015 Ford Fusion SE on April 29, 2015 and we had a great experience! Everyone was nice and friendly, and we got probably the best deal ever! We would definitely go back to Moses for a car! Our salesman was awesome also! Even played with our kids! That means a lot! :-)

TJ Neal(Salesman) Eric(Pre Owned Manager)

Normally I do not write reviews either good or bad as I am very hard to please, but in this case I feel like it is needed. I purchased a 2007 F150 on 5/22/2015 from Moses Ford Pre Owned Vehicles. This was truly the first dealership I have been to that made feel like they were working for me. TJ Neal(Salesman) and Eric(Pre Owned Manager) as well as the Finance Department have gone way above and beyond the call in order to ensure my satisfaction with the vehicle I purchased as well as the deal I received. This is best dealership experience I have ever had. Once we agreed on the price of the vehicle etc... the deal took less than an hour to complete, that in itself is a record in my experience. There was never any pressure to buy the vehicle at any point during the transaction. I would highly recommend going to this dealership if you are in the market for quality people and vehicles. S F-Satisfied Customer

Wonderful experience

I purchased a BMW 3 series vehicle and am pleasantly pleased with the whole experience. Meghan Moses was very helpful in my purchase.

Awesome buying experience...

Awesome buying experience, very helpful and knowledgeable. Highly recommended, will return.

What kind of title?

Service was great! Staff was very helpful and did a wonderful job.

Best car ever!

I could not be happier with the 2015 BMW 428i xDrive convertible I purchased from Moses BMW of St. Albans. I built my dream car online and ordered it to my exact specifications. I was able to track it online as it went through production in Germany, crossed the Atlantic on an ocean freighter, arrived at the port of Baltimore, and was transported to St. Albans in an "enclosed vehicle carrier."The car is beautiful, comfortable--it has everything I would ever want in a vehicle, and I hope to keep it for 20 years or more. A friend of mine who is a "car nut" and has owned or rented several high-end vehicles told me yesterday that a Mercedes of comparable size and equipped with all of the features my BMW has would cost twice as much. The German engineering and recent advances in technology at BMW are truly amazing!

Great service

Staff was great. Very courteous. Thorough diagnosis of problem. Am now waiting for call to schedule return trip for repairs.

No complaints

2010 fusion Have no complaints with service or car

GREAT SERVICES, EXCELLENT CUSTOMER SERVICE

WE BOUGHT 2015 428 I X DRIVE BMW, EXCELLENT CUSTOMER SERVICE, VERY PROFESSIONAL, I GOT A CALL RIGHT AWAY TO MAKE SURE MY CAR IS RUNNING FINE AND TO MAKE SURE THAT I KNOW HOW TO WORK ALL THE FEATURES AND I HAD AN APPOINTMENT WITH JAMES AND HE PATIENTLY SHOWED ME ALL THE FEATURES IN MY CAR AND MADE SURE I KNOW HOW IT WORKS, THE PROCESS WENT VERY SMOOTH AND I LOVE MY CAR. WE BOUGHT THE CAR FROM ANDREW AND HE WAS VERY PROFESSIONAL AND ANSWERED ALL OUR QUESTIONS AS WELL.

Mr Steven Karr

My experience was very pleasant, no pressure for the salesman. They were more than happy to show us all the different models and makes while explaining all the different features that each vehicle has.

Moses Ford of Saint Albans, WV

Per the Norm the service and work done was excellent. The people we deal with at Moses Ford are Courteous. Friendly and very professional.It is a pleasure doing business with them.

Moses Ford

Salesman was very good and helpful. Took less time than expected

wonderful experience

We purchased an X5 and the whole process, including trade in and purchase was as close to stress free as possible.

Awesome service

I've bought 2 vehicles and wouldn't go anywhere else

A Great Car Buying Experience

Everyone was very helpful. Probably the best experience I have ever had buying a car.

Excellent service leads to great purchase!

Aaron our sales rep was wonderful. This was our third BMW purchase, but he made it feel like our first. He was extremely helpful from start to finish. We look forward to purchasing our forth BMW in the future.

Great service.

BMW X3. Andrew Hager did a great job working with us.

Best in the area!

Body shop was great, ordered a side mirror, the company sent the wrong side so I left my truck until it came in. As soon as it arrived it was replaced and I was notified it was ready. I stopped to pay on my way home from work, had no one with me to pick it up, the gentleman, David , offered to drive it home for me (I just live a couple of blocks). Price was reasonable and service was great. Because of the delay in getting the part, they even had my truck cleaned for me.

Moses Ford

I bought 2 vehicles. A Ford Focus and a Ford Fiesta...I am very happy with both vehicles, the Salesman and Finance Lady.

Great service

Was completely happy with the way I was treated would shop there again

Manager Public Defender Office

Bill Weaver did a great job getting me in and Kenny did his normal superior work. I was very pleased as in the past with the service I received at Moses Ford.

TJ was awesome!

I had previously reviewed this dealership with negative review but I am unable to amend what I had previously said so I want to share how my experience was turned completely around thanks to TJ. I had a Ford Fusion in mind when I started working with TJ and unfortunately on his day off the vehicle I thought I would be getting was sold. I was pretty crushed when I found out and I considered that the end of my dealings with Moses Ford. I am so glad TJ was persistent in making sure his customers leave satisfied. He called me with every option I had after he spent most of the afternoon looking at all the Moses dealerships in the area for vehicles he thought I would be interested in. He ended up finding me an Impala that was actually newer with a LOT more extras than the Fusion had and marked thousands down from blue book. After making my way to the dealership I saw the car and knew it was the right vehicle for me. The process took all of 30 minutes once I said yes to the vehicle and Derrick the finance guy made it an enjoyable process when it came to actually signing the papers. I had to call today to see about having one of the tires replaced on my new vehicle and even after TJ could have washed his hands of me he worked all morning to see what he could do for me on a new tire. He ended up getting me a fantastic deal and I am extremely satisfied with my new Impala and the entire experience I had at Moses Ford. Thank you again

Wasted my time.

I have been working with this dealership for the last 4 days on a car that I had planned to buy. We have had some extremely bad weather (snow and ice) which caused me to have to postpone my trip. I had settled on a car, got my money order for the down payment and actually added the vehicle to my insurance. The car was supposed to have been held for me based on the weather and the understanding that it was going to be picked up today. I received a text at 7am from the sales person I had been dealing with telling me "Sorry I was off yesterday and the car was sold. We just can't hold vehicles." Now not being able to hold a vehicle is one thing, but if you tell someone they have nothing to worry about and then sell the car out from under them that is the problem. The day the weather was at it's worst I had told the sales person I'll come down now if holding the car isn't possible. I was again assured the car would be there. I now have to bring the money order back to the bank and hope they can put it back in my account and cancel the insurance on a car that someone else is now driving. Waste of time and points on my credit.

Poor planners

Well I had been talking with a Sales rep for a little over a week about what I was looking for.. I even told him, what I was looking for, and that I would only deal with him, since he was who I started with. I went by after hours, seen a car I wanted to test drive, called his cell phone and set up an appointment... Told him when I got off work I had to grab the wife and kids.. He said he would have it ready to go.. Got there and he was busy, but hey that's great.. He had another sales person that was going to help... Now I had talked to him about getting the car ready, so if I figured warm ( since it's 25 outside and I told him I was bring the kids), gas in it, no ice to scrape off... When I got there the car hadn't been touched, and it was so low on gas the light was on... I told him I would come back when he was better pre-paired. His words, "I got busy", and he looked at the guy helping him and said park it... Now that was crummy service, my advise to anyone looking to buy a car from them, don't call ahead, it doesn't matter it is a first come first service place.. I have had amazing customer service in both parts and service department and drive past another ford dealer to go there, but to buy a used car from them, not unless the sales man calls me tomorrow and says sorry and makes me an offer I can't refuse.... When pigs fly... Right

Great customer care!

I had many questions and took a lot of time deciding which X3 I wanted to buy. They were very helpful and patient with me.

Always impeccible service!

Polite, professional & competent service from Moses BMW. Jessica, Sara, Rob & Meghan all do all they can to provide exceptional service for my BMW X5M!

Perfect car buying experience

Awesome! That sums it up, the whole experience was just awesome! No pressure sales, friendly atmosphere and extremely knowledgeable staff. The most relaxing and pleasant car buying experience I or my wife have ever had. If we had needed another car we would have bought 2 since it was such a great time!We dealt with Aaron and Zack and could not have asked for better people to deal with. Everything was set up and ready for us when we arrived for the test drive. A quick copy of driver's license and away we go (without a salesperson! --- scoring bonus points with both of us). A warm farewell from Meghan was the icing on the cake.We had been looking for a new vehicle for the last 4-6months across WV, VA and NC at all manner of dealerships and Moses was by far the most appealing. If you're in the market for a new vehicle be sure to contact Moses in Charleston, WVWe are looking forward to the Encore visit and spending more time with our BMW X4 and our BMW dealership (they made it feel like it was ours anyway).

Nice service

This is my second car from this dealership in the last 2 years . The service deptt first time , I took my car for a problem was less than satisfactory . They gave me a rental as no loaner was available then , the girl working the counter at the service deptt, had trouble filling the paperwork . This was 2 yrs ago. Since then it has improved tremendously , Last couple of times the service has been great . One of the reasons you buy a car like this is hassle free service in case of a problem or when you bring it in for Maintainence . Therefore I didn't have any hesitation buying a car for my wife this time . Hope after sales service continues to be good .

Love the Moses customer service!!

Customer service is fantastic. Meghan is a great lady, she helps out every time I need a loaner while my car is in for service, that makes a big difference in convenience. Rob Kelly is great at getting us in and works with our schedule. We have had several cars from Moses and can not imagine buying a car someplace else because of their customer service. We feel like a part of Moses family!!

Great sales lady and people

Called and talked to robin, she helped me in getting what I wanted and very patient with me, asked what I was looking for and what listen to me and got me in the car I wanted and a great price. Josh in financing was very helpful and got me approved quickly at a payment that worked for us

Excellent service and very Friendly staff

Outstanding service, friendly staff with Prompt service, efficient and excellent customer service

Professional and Pleasant Experience

Moses provided me a very pleasant buying experience. Informative, helpful and courteous sales and service team, professional in all aspects. Well balanced inventory. I highly recommend this dealer.

Friendly, professional service

Outstanding service, friendly staff! Prompt, efficient and excellent customer relations!

Best Dealership in Southern WV!

If you are in the market for a new car then please do yourself a favor and check out Moses BMW before you buy. James Hodges was friendly, helpful, and knowledgeable about all of the different models of BMWs. He really is the BMW genius! Thank you James. I looked at several cars asking questions and stayed way beyond closing time but the staff was very patient. I did not feel rushed or pressured in any way. Of course this is a BMW and and it sells itself. This is the second new car that I have purchased from Moses BMW. After looking at all of the possibilities I selected the X1 because it met my needs and then some. Once I made my decision the Finance Manager Andrew Hager gave us a great deal and made purchasing the BMW quicker than checking out at Walmart. I know I got a great deal because I never buy anything without doing my research first. Thank you Andrew. They washed my car, then James explained all of the control buttons and even paired my phone with the stereo before I left. I can honestly say that when I drove off the lot I was happy and very satisfied with my car buying experience. After they washed my car I was ready to have the ultimate driving experience and drove away before they had time to place the back floor mats and tow hook cover back into my car. I called the next day and spoke with the Sales Manager Meghan Moses. After explaining what had happened I was expecting her to hold them for me until I could make it back to the dealership to pick them up but Meghan sent them to me via overnight express. No company is better than their employees and this company has the best employees!!!! I sincerely want to thank James, Andrew and Megan

Very helpful in finding the perfect x1 for us!

Did a great job in hunting down the exact x1 we wanted and the process was very timely ! A good group of people to deal with.

Was in the market for a new BMW

Not sure what's going on at Moses but customer service seems to be their last concern as of recent. Contacted the general manager about a situation with service department and she seemed unconcerned to say the least. Service department staff are either inattentive or just plain rude. I refuse to buy another BMW and deal with this kind of customer service for the next 4 years. Have had good experiences with them in the past thanks to Rob Kelly. These things shouldn't happen with Moses' premier brand. Jack would be very disappointed.

Attentive Service Reps

Extremely friendly and attentive service representatives. They made sure everything was perfect, as though the car was there own. Jessica is great.

Fantastic Dealership

Moses has the most friendly, available, and attentive staff I have ever seen at a car dealership. They go above and beyond to make sure the entire process of buying a new car is pure joy. I got an incredible deal on a new car (below MSRP) at a time that most other dealerships were marking it up by at least 5 - 10k. Their service department is amazing and valet service makes it really convenient. They are knowledgable and timely. I have no reservations recommending this dealership for anyone who is lucky enough to be in the market for a BMW.

Unsatisfied customer

Horrible dealership. Salesperson fails to return calls despite multiple voicemails left to inquire about new vehicle purchase.

Far Exceeded Expectations

First purchase at this dealership. I was referred to Moses BMW and Andrew Hager by a friend. After hearing and reading about the experience of others, I had high expectations. However, Andrew and the team far exceeded my already high expectations. I fully endorse Moses BMW and would recommend the team to anyone looking for an enjoyable vehicle purchasing experience.

Excellent experience!

I just bought my first vehicle from Moses BMW and it was by far the fastest, easiest and overall best car-buying experience that I have ever had!

Great Dealership

Top notch dealership with professional salespeople and managers.

Great Service, Great Sales

This is what a dealership should be. The service department is top notch, they communicate very well and complete the service work very fast and professionally. The sales department is also great to work with, very knowledgable of their cars, not pushy but eager to answer all your questions. The sale was completed effortlessly with a professional staff that makes it all easy.

The Service Keeps Getting Better

Moses BMW is absolutely fantastic. I bought my BMW from them a year and a half ago and they have treated every scheduled service since then as an opportunity to impress me all over again. They truly dedicate themselves to the outstanding care of their customers.

Great experience!

I had a wonderful experience, I'm a repeat customer and will continue to do business with Moses!

Excellent experience!

This was my first time at the dealership - Excellent experience with Zach. Meghan thank you for taking time to show us our car and staying late! Would recommend this dealership to everybody!

Great experance

My first experience with Moses BMW and definitely not our last. Aaron Casto is an excellent representative of this dealership. In this day and age you won't find someone like Aaron to take the time to treat you like a valued customer.

The Ultimate BMW Dealership!

Just bought our sixth BMW from Moses BMW! Outstanding, no pressure, great price sales team!! From our sales agent Andrew Hager, to the service department led by Rob Kelly and outstanding leadership of the General Manager Meghan Moses, this is THE Ultimate BMW dealership!!

Excellent!

We have previously bought a car from Aaron Casto and just so happened to run into him at Moses BMW and he was able to take care of us perfectly! Getting us the car we wanted at the price we wanted! Excellent service and everyone was very nice! I would definitely recommend them and will be using them again in the future!

Moses BMW Again !!!

I stopped by Moses BMW and told my client advisor what I was looking for and how much I was wanting to pay. The next day Mr Hager called and quoted a price. He was familiar with my BMW and already had payment data for me. I went to the dealership several hours later, took a test drive, and signed the papers. BMW is the Ultimate Driving Experience and Moses BMW is my Ultimate BMW dealership.

2013 BMW X3

Easy and fast buying experience. Very helpful staff, best vehicle buying experience ever

Moses BMW

Great experience with all aspects of the sale! I will deal with Mises again!

Excellent experience at Moses BMW

The staff at Moses are courteous and knowledgable,, creating a welcoming experience for the client. I felt like I was well treated and received excellent sales help. I really appreciate it!

Fantastic!!

What an absolutely wonderful dealership!! My husband and I were out shopping one Sunday and stopped by Moses to look at their stock of BMW X5's. They were appartently open that day and were getting ready to close in five minutes. Meghan came outside to help us and even took the time to let us take a test drive. She located a model that we were looking for and told us of the incentives that were available. All told, she stayed and worked with us an hour after closing ... very impressive. Needless to say, my husband came back the next day and purchased the X5 35d which we are totally thrilled with. We can't say enough about how wonderful of an experience this was dealing with Meghan and the rest of the staff at Moses.

Satisfaction

We bought a new 1994 525iBMW from Moses and received excellent service. We then kept it and bought a 2001 740ilBMW. The service we received at Charleston beat the pants off the service in the Sewickley service department. Sewickely was rude. When we made service appointments, and I live almost 3 hours away, they would not have the parts to service my vehicle although we had gone over the parts needed when I made the appointment. I never ran into any issues with Moses. Larry Salisbury was the service manager whenI originally bought my 1st BMW and he is now a sales representative. He is very trustworthy and a pleasure to deal with.

Shopping Experience

Sales staff were helpful and friendly.

Pleasant buying experience

Just picked up a new 328 XI from Moses BMW. Everything was as promised and no glitches along the way. Overall, a very pleasant experience.

Really WOW!

Took my wife in shopping for a blue z-4, they were wonderful and put up with us. Three cars and two days we finally decided. I think if it was me behind the desk I would have gold us to go somewhere else. Then -- I went back to look for me. Test drove four different vehicles and two of them was in the back of the showroom, they had two move the entire showroom around not twice, but three times - had to drive one of them twice. Finally figured out what I wanted and they did not have it on the lot, so in came the dealer look up. Found my car in another state, they called and made it happen I picked my new car on Thanksgiving eve after normal hours due to traffic. Everyone was great and still friendly with us. I know they went out of their way and for that I say THANKS!!!

Great customer service

I have purchased four vehicles from this dealership. Moses BMW provides outstanding customer service and their staff is very knowledgeable about their products and services.

Sales and Service

Very pleased with sales (Larry Salisbury). Ordered and purchased 2013 X3. Also still have 2003 7 series. Very happy with swevice.

2013 BMW M5 Purchase Experience

Meghan and Aaron were integral to my overall impression of Moses BMW. I pre-ordered a 2013 BMW M5 and given that the car had not yet been released to the United States, I was in close contact with both Meghan and Aaron in deciding between colors and options. I found their conduct highly professional, timely, and with upmost respect for my preferences. Even during a power outage at a time when the car was about to enter production, they facilitated making last minute changes in the exterior color and I am so happy with my final decision. All in all, they made me feel like a celebrity and I have since then referred many of my colleagues to Moses BMW for new car purchases.

Used X5

Sales manager insisted could not lower price. Found price lowered on internet less than 2 weeks later and no one contacted me. Emailed facility without a return contact.

good deal

A no pressure dealer,salesman very nice laid back guy.let us drive what we picked out no push this or that car on us. This is our 2nd auto with this dealer.service was ok with the first auto,they gave us our first oil change free. P.S I think we got a good deal both times!!!!!!!!!!!!!!!!

good to go

I had a pleasant buying experience with this dealership.