Monument Chevrolet

Great!

The customer service was great! I went in looking to trade my car for something used but newer and bigger. I came out with a brand new vehicle thay was still in my monthly price range!

Monument Chevrolet Excellent.

Monument's response to my online used vehicle question was quick. I am on hold buying due to my brother's recent funeral expenses. Hope to do business with Monument in the future.

Fail to contact owner when work complete

Brought the wife's 2011 Traverse in that night around 9:30pm because it was leaking antifreeze around water pump area. About 11:30pm I was told that my water pump was bad and it was covered by my Drive Train warranty. I was also told that the night mechanic has never changed a water pump on a Traverse and the repair would have to be done by the day mechanic. I explained to him that we were going out of town and I needed by noon. I left my Traverse there overnight so the mechanic could start repair that morning. The service man advised me that he would try his best to get it out by that timeThe next morning I called at 10:30 to check the progress of the repair.I was told that it was still in waiting because the mechanic would not be in until 11:00 I explained to him about needinh my vehicle around noon he replied that it most likely woul not be ready until 1:00 or 2:00I called back at 1:30 to check status of repair and was the told it was ready I asked how long has in been ready and was told since 12:30I arrived at the dealer around 10 minutes later and asked the woman at the pickup desk why no one called me to tell me it was ready Her reply was that it showed as a waiter. REALLY I brought it in the night before and no one could use common sense to realize that I would have had to spend the night Seems to me like your dealership could care less about good customer relations

Bait and switch

I used internet to get information about a Silverado LTZ 4x4 truck. I confirmed that I was on the way to the dealership to see the truck and arrived 30 min after my confirming phone call. When I got there, no such truck was available and the Internet sales rep was no where to be found. I wasted 2 hours driving to and from this dealership. The sales person that did talk to me was not helpful at all and could not show me anything else with similar features. I suspect that she did not think I could afford such a truck. Funny, because I could pay cash for anything on the lot.

I was ripped off by their service center

My check engine lite came on in my 2012 impala, a computer check revealed the catalytic converterwas bad, the technician said it should have a 100.000 warranty on it. I( took it to monument chevroletand relayed the message to the service writer he asked how many miles was on it I told him about 80.000 he got in and checked and said it was 81885 he said he would haft to keep it overnight to be sure it was bad I said ok. The next morning he called and said the converter was bad but it was out of warranty I said do not fix it would pick it up. When i went to pick the car up there was a 109.00 dollarcharge on it.I was enraged, he new It was out of warrenty when he looked at the odometer yet he let me believe it was in warranty so he could cheat me out 109.00 dollars.The service manager came outand said if i would leave it overnight he would call GM and see if the would warrant it. The next morning he called and said GM would pay 1/2 if i would pay the other 1/2 I asked what my partwould be he said 350.00.a replaid do not fix. i paid the 109.00 picked my car up what a trash can monument chevrolet turned out to be. BEN BOIKE.

Buy a new car process

Clean Dealership and straightforward no gimmicks. Brandon our salesman keep us in mind and got what we wanted.

By a car here

Was here to by a new car in 2015. The whole process was the best with everyone invoved. This is why i returned in 2016.

please buy here

this isn't my first rodeo of buying a new car, nor is it my first chevy. vettes, camaros, etc but if i stopped purchasing after my last chevy dealer experience it would have ended badly. but i traded in my camaro for a chevy colorado from monument and the sales experience was wonderful. quick, easy, got what i want for the pirce i wanted. delivered perfect in the timing that i requested. the service department for my first checkup was great. quick in and out. answered all my questions with a Genuine smile. So glad i bought from monument!! Brandon in sales and vladimir in service rock!!

Great experiance

I will give my whole experiace 5 five out of 5 star. The sales team wasvery helpful and they answered all questions.

Slow service

Had an appointment for oil change/tire rotation. It took almost 2 hours!

A Very Pleasant Buying Experience

Everyone at Monument Chevrolet treated my family with patience. It was the first car that I have ever bought where I did not feel pressured or outright cheated. I will buy my next car at Monument and I will tell my family to do the same.

Poor communication.

Poor communication. Told us to drive over 40 minutes to look at a truck & when we arrived, they said it was not available to see..

Good enough

I would give Monument Chevrolet a 5 star because my vehicle was fixed correctly. Nevertheless, the processed used was not the most efficient. I started procedure of correcting the mechanical problem of my 2012 Chevy 2500HD (diesel) truck using OnStar. OnStar could not give diagnose the problem so the next step was to contact the dealer. OnStar initiated the process of making an appointment which was available for the next day. When I arrived to the dealer next day, it appeared that the service rep. did not know anything about the mechanical problem (even though OnStar said they were going to forward all the details to the dealer) I had to explain it all over again. I understood what the mechanical problem was ( had already researched it extensible in Google), so the only question to answer was whether the vehicle problem was covered by an extended warranty or not. The arrangement I thought I made with the service rep., was for him to call me as soon as possible with the warranty information for me to decide to either leave the truck in the dealer for repairs or not. I had to dig all this information from the service rep. Meaning, the information was not offered in advance, I had to ask questions because the service rep. did not want to volunteer anything. When I asked how long the diagnosis would take he said probably all day because they were very "busy". I asked the service rep. if he was going to call me and he said yes. He never did. At about 2:00 PM I started calling the dealer to find out the status of the diagnosis. I could not get a hold of the service rep. Left him a message asking him to call me so I could decide whether to make arrangement for lodging and car rental (I was travelling when the mechanical problem occurred). Tried to get a hold of other service rep. with no success. After the 5th attempt, finally got a hold of the service rep. and he said "they' were still working on the diagnosis, but to give them another hours of so and that he was going to call me...After and hour or so, the service rep. called me back and said the truck was fixed. I was confused and asked him if it was covered by the warranty and he said yes. The service rep. said to come and get it. Is my point of view that, even thought my truck problem was favorably resolved this time, it could have gone the opposite way as well. First of all, the arrangement was for the service rep. to call me and inform me of the warranty status and for to approve any repairs. That did not happen. I knew what the mechanical problem and the correct solution for the my truck was, therefore, the main reason for me to make that decision was because there were other issues in my situation other than the mechanical problem, that I needed to take in account before approving any repairs. So the dealers' process is lacking because they cannot deliver good information to customer to make correct decisions. In this case, someone assumed it was correct to make the repairs with out consulting me first. I did not asked the service rep. whether he was involved in the decision making process or not, If not, I'll be more that happy to provide more positive feed back for the service rep. To improve the customer service at Monument's Chevrolet, they should use, not only phone service but also texting, email, Etc. to keep the customer correctly informed

Service was great. Waiting area was very clean &co

I was taken care of really well by Mr. Vlladmire Falcon(I believe that is the way to spell his name.) He did everything to care of me as if it was his own car.

Service

I dropped my vehicle off at 12 p.m., and it wasn't ready until 5:30. I think the wait time is too long. Also, service advisors act too busy to help you. I walked in and they just looked at each other, like who had time to deal with me first. Other than that, the job was done.

Great Experience

Our service rep got right on the situation and kept us informed at all times. He had great energy and a good attitude. Keith was his name. He has about 20 years of service and he still loves his work. We could tell by his attitude.

Service department problems.

Just add my wife and myself to the long list of frustrated, mistreated customers. And the hollow, empty and insincere attempts by GM Bryan Hardman to make it look like he cares about each complaint. The fact remains the number of complaints are very telling and it seems Mr. Hardman appears to have a full time job apologizing. Why not address the issues that seem to be chronic problems at your dealership? I guess that is just a concept that eludes management at Monument Chevrolet. I felt the people I dealt with were deceitful and could care less about how the inconvenience they had caused us by their incompetence. We recently purchased our vehicle at this location so we thought we would be treated (in their words) like, "Monument Chevrolet Family." Well no thanks. This dysfunctional, uncaring family will get no more of our business.

Good service.

After a couple of weeks since my truck doors were repainted, I noticed that the moldin has begun to pull away and separate from the truck. I guess I will have to bring it back and spend a couple of days getting it repaired.

customer service and repairs

The repair service is trash. Said they would call me, they had my car for 9 days haven't called me. I had to go up there because they wouldn't answer the phone. Still haven't even looked at my car. This is suppose to be a Chevy dealership which means more range to do everything and yet nothing has been done maybe in the future I won't buy another Chevy vehicle!!! Or at least never do business with Chevy monument in Pasadena TX.

Great service, friendly and helpful staff

Always greeted very friendly. Service is thorough and same day. Aaron helped me on my last visit and again on this one. He is welcoming and helpful. Very willing to explain the situation and listen to what the issue is.

Good Dealer

Easy to deal with them very good used cars Nice and clean----Thank you

Poor Service

If only yelp had negative stars Very disappointed in the way my husband and I were treated today at Monument Chevrolet service department. I had made an appointment to get some recalls fixed on my 2012 Chevy Traverse. My husband and I both called to confirm the appointment as well as getting a loaner/rental car, while the repairs were being made. It was not communicated to my husband or myself that if your car was out of warranty you would not receive a loaner/rental. The Service Manager (Danny Barnett) told my husband that he could leave his office because there was nothing he could that he had listen to the phone conversation between my husband and the lady that made the appointment and she never guaranteed we would receive a loaner/rental. Danny was very disrespectful and rude to us. I have never know a service center to not give a loaner/rental while a recall or regular maintenance was being performed on a vehicle. This is very poor customer relations. In the meantime, I have contact two other local Chevrolet dealerships, who are willing to give me a loaner/rental car while their dealership fixed the safety recall. I can say that monument has lost all my future service/purchase needs. I will never recommend this dealership to any friends/family/Co-workers etc.

Dissatisfied Long Time Chevrolet Owner

This was the worst customer service I have ever experienced at a Chevrolet dealership. The service advisor never returned my calls and my car was kept at the dealership from Thursday when the work was done until Tuesday and the one item that they claimed was not on their list was never addressed. The oil change I requested, the incorrect oil was also put into my vehicle. I would never return to this place for service and I certainly would not buy a vehicle from them. Do yourself a favor and go to Davis Chevrolet and you will never go back to Monument Chevrolet again!!Jimmy Veal

Worst service department

Dropped off my vehicle for service on my front camera Monday morning. Was promised that vehicle was going to be ready the same day. Also was told that I was going to get an update. Never did. Had to call to see if they even started on it. Then they promised it for that evening. What a surprise, nothing happened. Am here Tuesday afternoon at 5 pm. To pick it up regardless. Guess what, they haven't got to it. Thanks a lot for the help Mayra Zamarripa (service writer). Let me look for another dealership that actually services your vehicle.

Replaced transmission

On my way to work when transmission failed. Took vehicle in for repair, Keith helped me get the TBSS back up with a reman transmission. It's been a couple of months and the SUV is running great. Thanks

Good luck trying find a respectable used car salesman

Summary (look below for details): Went in to look at / purchase a car but decided to leave and refuse to buy from there - not because I didn't like the car or lacked the money, but because of their unprofessionalism, attitude and lack of respect to me as a customer and a person.Full story: I saw an add on Autotrader 2 weeks ago, but the ad didn't contain any pictures or much additional information. So I emailed them and asked for photos and information, just to make sure it was what I was looking for. Nothing after a week, so I email back to see if I could get the information. No response at all. After a few days, I decide to call and ask for the salesman to talk to him in person. He says that he will send the pictures the first thing next morning at 8:30. The next day, I receive nothing. So I decide to drive out there to maybe see the car in person.I get there and walk in, and no one is around. I walked around to find someone to talk to and was finally led to a used car salesman. I told him that I've been trying to get more info about the car online with this other guy. This guy seemed very uninterested and acted, as if I was bothering his peace time. I go ask to see the car I'm interested in, and we go reluctantly. I ask questions and try to get more information, but he really does not seemto care. I ask if I can go for a test drive, but he says that only after I commit to a price. *Why would I agree to a price before get to test drive a used car?* I'm also thinking he was BS'ing, because I *think* the manager came out at one point talking about it, and he shushed him off saying "no it's okay". Alas, I was interested in the car, so I said let's go in and talk prices. He left about 4 or 5 times, most of them without reason, for about 10 minutes at a time. Finally, he asked me about how I was going to pay, and I tell him that I've got my own financing with a federal credit union. Then he leaves again for 15 minutes, and I can see him chilling and laughing with (now I know) the manager while I'm waiting. He comes back with a printed piece of paper with the retail price and tax tag and title added up. Best part: I tell him we never negotiated a price. And I start telling him about details like how there is a seat with a cut, modifications, etc. and he cuts me off. He tells me, "you talked to another guy before this. I'm not making any money off of this. Just give me the number.". I try to elaborate my situation with the price and I'm told, "dude, I don't care, just give me the number". By this point, I'm tired of waiting for BS and ready to walk out. I give a number, and refuse to wait in that cubicle anymore, and walk out. I say bye to the salesman, while he's playing games on his phone in the manager's office. At this point, the used car sales manager says he'll accept my price, and then starts giving the general BS about how it's going to sell this weekend because they're having a sale (on a weekend with all rain, good luck selling a sports car) and all that, even when I know it's been on the market for 3 weeks. I don't care about the sales techniques, though. All in all, I liked the car. I would have bought it, but I refuse to buy it from such a place where they treat people like this. Maybe I'm too principle based, but if they treat a person willing to buy a sports car without warranty like this, how are they going to treat people with family cars with warranties?

monument Chevrolet

Awesome place ask for vicky shes an awesome salesperson

Buyer beware!!

My husband and I found a used F350 on Autotrader that was at this dealership. We drove all the way across Houston to go look at it. At first glance, everything was perfect with it. My husband went to drive the truck and during the test drive, the check engine light came on, along with 5 other lights on the dash. The speedometer went all the way to zero while he was driving. The sales lady (Esther) assured us that the vehicle would be completely fixed before they would sell it to us. The sales manager stated that he just drove the truck to get lunch and there was nothing wrong with it then. My husband said as long as all the problems were fixed, we would purchase it. The dealership service dept said it was throwing some transmission codes and they would have to send it to Ford to get fixed. We waited for 4 days and the truck was "still at the Ford Dealership" with no answer as to when it would be finished. My husband called the sales manager (Wayne) and threatened to buy another truck at a different dealership. He didn't seem to care but said we would get a call when the truck was ready. We realized then that someone (most likely the dealership) reset the computer and was hoping the lights wouldn't come on before someone bought it. They realized we were ensuring it would be fixed before we bought it and knew they already lost the sale. The truck was listed $6,000 under bluebook and now we knew why. They obviously knew what was wrong with it and how much it would cost to fix. We realized we were getting taken and figured they were never going to call us and didn't want it anymore anyway so we found a different truck at a different dealership and are completely satisfied with it. We got a call a week later from Esther asking if we still wanted to purchase a vehicle. My husband played dumb and asked if his truck was ready. She said it wasn't yet and they were still waiting to hear back from Ford. Then he dropped the bomb saying he already bought another truck and she asked us to consider them in the future. Are you kidding me?!?

Dissapointed

I have been dealing with this place going on 4 days. We went in to try to get a car, I have had one phone call back in the last 3 days about what was going on. I have left message after message today and no call back. I did finally get a hold of the guy who is supposed to be working on our application. He told me what was going on, but after onIy getting a hold of him by chance today. So, he was going to check on rebates and give me a call back shortly, 3 hours ago! Once again, I call 3 more times, he don't answer, won't return calls as I was done this way yesterday, to. I have never been treated like this at a dealership and I always thought they would try everything possible and keep in touch. Not here. Very disappointed. I guess we weren't good enough for this place. I give up and won't beg or call again..

Used car purchase experience is average.

I purcased a car on Saturday at 5PM,40% cash.Sales person worked hard to complete the deal. Dealer would not accept personal check. Dealer would not take a debit card because the debit card machine(only one machine) was not working. Dealer held a personal check till Monday, they wouldn't cash it, I had to go and replace the personal check by a cashier at 2PM Monday. A finance person from the dealer called me at 9PM asking for the cashier check. I think the dealer need to be more professional to provide better services. I would recommend the dealer, and the sales perspon to a friend, and I would tell them to expect poor service at closing.

Be wary

I should have read the reviews before sending my wife to this dealership that wasted wasted her time. What would be a simple transaction at any other dealership was incredibly complicated, time consuming and in the end, pointless. my wife informed them she was on a deadline as she had to be at work in 4 hours, she picked the car she wanted and filled out the paperwork for financing. Before the paperwork was complete my wife was informed that she needed CASH, cashier's check or money order for the down payment (after 5 on a Friday). My wife rushed to the bank and managed to get the money out. Then proceeded to wait for a couple more hours while they processed the financing. As my wife's deadline for leaving quickly approached and everything was "approved" they casually mentioned they they couldn't let her drive the car off the lot until she showed them proof of insurance...with the car she was trying to purchase on it. I don't know about you, but in 25 years of buying cars I have always been able to write a check for the down payment; proof of insurance has always been required, but not with the vehicle I was purchasing on it before driving it off the lot. One thing for sure, I'm not leaving cash for 50% of a vehicle without taking that vehicle with me. This dealership uses the kind of high pressure sales tactics that gave car salesmen a bad name back in the '80s. Don't go here if you want an honest deal or a good car buying experience.

Be wary

I should have read the reviews before sending my wife to this dealership that wasted wasted her time. What would be a simple transaction at any other dealership was incredibly complicated, time consuming and in the end, pointless. my wife informed them she was on a deadline as she had to be at work in 4 hours, she picked the car she wanted and filled out the paperwork for financing. Before the paperwork was complete my wife was informed that she needed CASH, cashier's check or money order for the down payment (after 5 on a Friday). My wife rushed to the bank and managed to get the money out. Then proceeded to wait for a couple more hours while they processed the financing. As my wife's deadline for leaving quickly approached and everything was "approved" they casually mentioned they they couldn't let her drive the car off the lot until she showed them proof of insurance...with the car she was trying to purchase on it.I don't know about you, but in 25 years of buying cars I have always been able to write a check for the down payment; proof of insurance has always been required, but not with the vehicle I was purchasing on it before driving it off the lot. One thing for sure, I'm not leaving cash for 50% of a vehicle without taking that vehicle with me. This dealership uses the kind of high pressure sales tactics that gave car salesmen a bad name back in the '80s. Don't go here if you want an honest deal or a good car buying experience.

Service on my 2006 Cobalt

The 1st time I took my Cobalt in was 8/10/10 because the power steering light was on and it was jumping and skipping and hard to drive. I was told there was a power steering recall and the power steering assist motor was replaced. (service invoice 229789) 2nd time was 7/6/12 for the same problem (invoice #276259) states that "customer declined repairs". I had brought it in to be repaired so I did not decline anything. Invoice reads "history U codes in every module; found bulletin for intermittent U codes due to poor connection at body module connectors. Put dielectric grease in connectors and reseated connectors. It started happening again 2/6/14 at that time I took it to Eagle Automotive and was told the power steering motor was defective. I purchased the motor from Monument on 2/7/14 (invoice #65291) and had Eagle replace it. They could not get the check engine light to go off and it happened again. I took it to Monument on 3/4/14 (invoice 21769RED) said power steering connector not fully engaged and reconnected. It started again on 3/18/14 (the day I buried my husband) and my car would run fine one day the next it would hop and skip, sounded like switches being turned on and off and the power steering would be gone. The first of April I received the recall notice for the ignition. I took my car to you and again told you about the power steering. You kept it 3 weeks, replaced the ignition and the check engine light is still on and I still hear switches clicking, power steering light still comes on and I go skipping and hopping down the street. I'm not happy with the service dept, or Chevrolet at all. I plan to buy another car in the next couple of weeks and it will not be a Chevrolet.

Total lack of integrity

After my purchase, I got to looking over the stack of paper work when I got home. I found charges for things that I never even asked for. Things that I wasnt even asked if I wanted or not. These items were all added onto the negotiated price. I was expecting tax/title/license fees but not all of the others. Several hundred dollars in extras and fees were added onto the negotiated price and it was no accident. If you want to buy a vehicle from a business like this, youve been warned.

service isle and service writers

The service writer and service manager are absolutely the best. I highly recommend Keith Clowers to assist you in your problems, he gets it done with the best attitude of anyone on the service isle.

Service repairs to our Monte Carlo SS

special thanks to Keith Clower, he has been a big help in maintaining our Monte Carlo SS. Many thanks go out to him.

Tahoe

Would have been a better experience with the exception of too much wait time at dealership the day I arrived to pick up and pay for the car. I called ahead, 3 hrs. in advance to let them know what time to expect me and it still took over 1 1/2 hrs to pick up car and go through finance. Also dealership was out of fuel so had to go to Valero to gas it up which took additional time.

Great Customer Service

Service Advisor Garry has always taken great care of my needs. He communicates often to update me and is very professional.

Monument Chevrolet

Sevrvice department was very helpful with results and also added reccomendations for future maintenance to vehicle. After paying for great quality parts to help with preventions of possible vehicle break down or theft of truck. It would be nice next time when picking up truck to have it atleast washed, since I have been a loyal Chevrolet/GM customer. Thank you again service team and management your continuing loyal customer, Jason Coddington

Great Service from everyone at Monument Chevrolet.

I couldn't be happier with the service I receivied from the Service Advisor Keith Clowel all the way to the Service Manager Danny Barnett and I believe his assistant service manager Matt Prior. I had a horrible experience with a previous dealership before I brought my car to Monument. Very happy with the professionalism and work performed at Monument Chevrolet.

I bought a new car there. Although they tried to sell it...

I bought a new car there. Although they tried to sell it to me at the MSRP price, I negotiated the purchase down to the price that Edmunds considers the "fair price".Afterwards, I noticed that my paper work showed several hundred dollars that was added on, in fees and "extras". That's above the expected taxes and registration/title fees. None of these fees and options were ever discussed.VIN etching, loan insurance and "documentation fee" added up to nearly $600 alone. And there were plenty more. They'll work their best to screw you over one way or another.

Excellent Service

I was looking for a truck for the past two months ,visit many dealer , Ford, Nissan, Toyota, Private Dealers. finely I got my attention to Monument Chevrolet. Spoke with Karen De Leon Great sales person, spoke with the truth and give me 3 hours to check truck by truck to choose the correct one. I be honest who's want to look for a truck or Car visit this Great Dealer. Ask for Mr Roy Sales Mgr. He will help you. Thanks Monument Chevrolet was pleasure buying my truck there.

wonderful service group

My experience had its ruff spot but thanks to Mr. Danny who restored my trust in Monument Chevrolet. Thank you my wait time is short and the new look is great this is a great group. Would always come for service here.

Buying a Pre-owned Vehicle

We saw the Ford Explorer that met our guidelines while searching online. I was contacted by Brandon Blackmon via a phone call in response to a request I sent. He was very knowledgeable about the Explorer even though they are a Chevrolet dealership. I went in person to check it out and talk to Brandon. We took a test drive and I was even more impressed with his knowledge of the Ford product. We decided to purchase the Explorer and the process was handled with professionalism and care for the customer. Everyone there was very courteous and helpful.

Selling over MSRP

Only Houston dealer I've found trying to sell new Corvettes for well above MSRP. That strategy might net a few extra bucks for a month or two, but they lost at least one prospective customer, forever.

Great service

Mark Anthony was a great salesmen very patience and great customer service

Great staff, service and facilities

Staff were all very professional and helpful and the work was done in a timely manner. Great service and a nice comfortable waiting area.

Salesman William did a great job. The finance department...

Salesman William did a great job.The finance department was a nightmare. They sold me stuff I did not want and it took forever to recover my money.

Service was excellent

The sales associates at monument Chevrolet were a very good help to me.

My wife & I bought a Suburban from them Saturday....

My wife & I bought a Suburban from them Saturday. They were by far the easiest dealership to do business with from all the dealerships I contacted in Texas. In my search I contacted over 20 different dealers, and none of them even came close to the level of positive communication I got from Scott, and Monument's price beat everyone else by a wide margin. He explained the process to me clearly, answered 100 questions, and ordered the exact vehicle I wanted. The rest of the folks at Monument were just as pleasant to deal with, from the salesman to the finance guy, it was a very easy and painless process. I drove 150+ miles for this vehicle, and I'll do the same again for my next Chevy.

I will never ever ever do business with Monument...

I will never ever ever do business with Monument Chevrolet again! Been trying to get my car repaired for about 3 weeks now. Was treated like a number from the beginning, no customer serivce (had to intoduce myself to find out the guys name that was going to help me get my car repaired) Called twice trying to get an update on my parts (no call back) and had to call THEM a third time to find out my parts were already there so I could drop off my car. Finally dropped it off on Tuesday, was supposed be ready today and what do you know, crappy paint job. Even as small as it was, still very noticeable. Gee I wonder what will happen next!

Just bought my 9th car from Monument Chevrolet. The 2011...

Just bought my 9th car from Monument Chevrolet. The 2011 Traverse is a dream car, and Monument is a dream dealer. I am always treated as royalty and like I am their only customer. I trust Monument Chevrolet. Their salesmen, their service and body shop are all run with such pride. And the facility is gorgeous!

great price...

i like the monument chevrolet .cause they have the lowes prices on town... thank you .mrs Dalia Ontiveros, you are a great sales person.....

Our experience with Lupe (Lopez Suarez) was very good. ...

Our experience with Lupe (Lopez Suarez) was very good. Not only did he prove excellent customer service as far as a dealer, but he also listened to our needs. He went over and beyond our expectations.We live in Conroe Texas. He made the trip to Pasadena Texas worth the drive.He proved GREAT customer service. Robert

My father bought me my 1st car here. A 2008 chevy and...

My father bought me my 1st car here. A 2008 chevy and after 7 yrs it still works great. That is why my husband and I decided to have our 2008 chevy malibu serviced today for an oil change. We had before and never had a problem. Unfortunately today I did not experience great customer service by the staff. I wanted an oil change and all I got was an "ok sign here". My service advisor, Mr. Clower, mite be great at his job but is lacking great customer service and as a representative myself I understand how important it is so you can keep your customers coming back. After 3 hours of waiting, not once did he decide on coming to the waiting room and updating me on the status of my car. The wait was not the issue. The fact that there was no service or just to keep me posted would have lowered my anxiety as to what and where is my car?! I am saddened to say that I will probably not be returning.Thank you,Elizabeth C. Romney

I am a single mother of 5 absolutely beautiful children. ...

I am a single mother of 5 absolutely beautiful children. I work hard to provide for my children. I dont receive any assistance. Ive had two failed marriages and a terrible string of bad luck along the way. Yet I have been so blessed in my life to be able to keep my children in a lovely large home in a great neighborhood. I have never been able to take them on vacation or buy them lavish things, but I spend every minute with them in sheer quality time. I will never complain about the trials of raising them, I actually have come in my life to appreciate the opportunity to do it.In trying to run my home and keep things in order, I decided that my 2003 Expedition was becoming a liability. It was a large vehicle that once housed 6 of us. Now my oldest is driving and there are only 5 of us now. So it was becoming too much vehicle. In its older age it was beginning to show signs of wear and tear. My passenger side window would not go up. The past winter mornings were trying for me and my two smallest children age 2 and 5. The gas was another issue, I dont think I need to explain any more except to say it got 10 mpg.I decided to trade my faithful old truck in on a car. I shopped cars for weeks. One caught my eye. This beautiful white 2007 charger. Since I am about to be 45 this year I thought it would be a perfect time for me to have a mid-life crisis and buy something that was a little sporty and edgy. Beside my 14 year old convinced me I would be way cooler to drive this car.The next day I was driving the car home with my 14 year old and my 2 year old. We thought we were way cool! And thanks to Theo and Jarrell (salesmen at Monument) we were!Two days later my check engine light came on. I became so concerned and found out that my cooling system was not operating properly. I emailed Jarrell and asked, if anything, what could be done. You see I bought the car without warranty as is. Jarrell immediately set me up with a Dodge dealer to take my car in for servicing. It was found that the car has a very serious issue. It has been there for 4 days and will probably be there another 4 days or so. The person who owned the car prior to me had overheated it at some point and caused major damaged to the engine. Worse yet they masked it by making modifications to the thermostat. I learned this from the Dodge dealer, and was very shocked when Monument called me with the very same news in apology. However, the riggin of the car was not fail proof. It was a really good thing that the check engine light came on at the time that it did...you can call it whatever you want. I think of it as another real blessing in my life.Monument Chevrolet had no real obligations to me at that point. I figured at the very most they would pay a portion of the repairs in good faith. Let me tell you the MOST amazing part. Monument Chevrolet took full responsibility. They immediately with no hesistations agreed to pay all repair cost. (which is now up to about $4,000.00!) Not only that Lisa, they were gracious enough to offer me a rental car for my troublesTroublesI have none thanks to them! They are the most honest and trustworthy dealership I have ever been to. I respect the integrity of this place. I have been around long enough to know that people like Theo and Jarrell are the honest people they are because of the leadership they are under! I think businesses like this deserve to be recognized.

Through an internet inquiry, we received a quote for...

Through an internet inquiry, we received a quote for their "best price" on a 2011 Equinox in stock. It was indeed a very fair price. After a pleasant test drive and a few negotiations on our trade-in value (a well-kept but well-used 2004 Honda Element) we were able to close the deal. The sales staff and finance department were both extremely courteous and patient with us, as we worked through the whole process, while working past their 9:00 pm closing time. I must also point out that the entire facility looks modern, tidy, and fresh. An added observation is that the showroom area smelled particularly nice, akin to exotic potpourri or candles from Pier One. In summary: This was a simple, feel-good buying experience, and we will gladly reccommend Monument Chevrolet to friends and family.

NEVER NEVER EVER go here unless you want to waste a lot...

NEVER NEVER EVER go here unless you want to waste a lot of time and get completely taken for an idiot. I was told they could get the exact vehicle I was looking for, they quote me a price online, so I applied for GM Credit, and when I got in they sat me there in an office for what felt like an eternity going watching the salesman click around the computer and go in and out of his office many many times, only to return and tell me he can't get me the car I was quoted. Funny, later that day I actually stumbled across the SAME car (same VIN#), and I called that dealership and YES its still available. I don't even want a GM now.

I would recommended this Service Department from my...

I would recommended this Service Department from my experience with them so far. Keith Clower who was recommended to me by Andrew Willard (also with Monument) was a great experience. Keith took the time to understand my issues with a new car with warranty work needed. I did not purchase this car from his dealership, but he still treated me and my vehicle as if I had bought it from them. Even after the work was completed, Keith kept me informed via e-mail of the repair status and let me know pick up time via my phone. Keith also help me understand the pickup process and walked me through it to speed everything up the next time. I still have a minor problem with the car and contacted Keith and he was helpful in explaining what I can do and he will make it happen. Even another vehicle I have a issue with he took the time to research and will assist in getting Chevrolet to repair this problem. Again, if you want good customer service, then I recommend seeing Keith Clower, Service Consultant with Monument Chevrolet, Pasadena, Texas. You will see that old fashion service still exists.

On Sat 1-09-09 we just a few miles aways from Monument...

On Sat 1-09-09 we just a few miles aways from Monument when our Impala went bad. We got it into the service are and parked it. We just moved here from the MIDWEST and do not have anybody here we can rely on in an emergency. It was 3pm. We went inside the dealership. THE HOURS HERE ARE OUTSTANDING!!! Thank GOD they were open. I was looking to get a rental. EVERYONE there was trying to find a car rental place that was open. No luck. Dennis and his staff went out of thier way to get us home! Our car was worked on Monday morning and we picked it up late that night! AGAIN GREAT HOURS! GREAT JOB!I will always come to this dealership for service. Hopefully never to have to buy for a LONG time, but will go here when we do.

I drive a 08 Chevy diesel truck and I have a daughter...

I drive a 08 Chevy diesel truck and I have a daughter that I am doing the drivers ed home teaching to so I had been looking for months for a small car so that she would have something more comfortable for her to drive and I could also share it with her and park my truck. I would look on the internet at different dealership for used cars, I found a car I was interested in and talked with Keven Rey at Monument Chevrolet and went and test drove the car. It ended up not being what I wanted and Keven told me he would keep in touch with me. Keven would e-mail or call me periodiclly to see if I had purchased yet. I had found a car I was fixing to buy but was really unsure because I found out it was a rental car, but I was really tired of looking. I received a phone call from Keven and he told me he had found a car that I would love and it was in my price range. We went and test drove the car and fell in love with it and bought that night. I have purchased 5 new vehicles since 1999 and one of them was from Monument Chevrolet but this experience was by far the best I have ever encountered Keven Rey was THE BEST salesman ever I could tell he really cared.

I have bought many cars in my life for business and...

I have bought many cars in my life for business and pleasure. I would recommend Kevin Mcreynolds and the Monument Chevrolet dealership to anyone. I live 90 miles away and there were many dealerships closer to me but all the local dealers didn't or wouldn't get me the car I wanted. If I'm going to buy a car as much as they are now I want it to be exactly what I want. I took a chance and am so glad I did. Monument was so easy to work with and gave me the best price on the car it was worth my time and money to drive to Monument Chevrolet if you believe that customer service is gone in this world give Monument Chevrolet a try I think you will be pleased some places still have customer service.

I could not believe that I found the truck I had been...

I could not believe that I found the truck I had been looking for. Gerry Nieto was my salesman. WC SMITH ROCKS! He is just a friend. A warm, good hearted individual! When I had any problems, WC always made sure that every issue that I had was resolved or taken care of. He really goes the extra mile for his customers, as that is a family owned business, and hopefully, everyone he employs will develop the same mentality that he has. A great dealership to work with.