Molle Audi

Great salesperson meets poor back office

Do yourself a favor and skip Molle Audi. Our wonderful salesperson, Phyllis Roberts couldn't compete with an incompetent back office that got the price, mileage and financing wrong. To sum it up we left with 1/8 tank of gas - we are still waiting for the check they promised for that a week ago. Wow.

Excellent experience

Pleased with the fair deal I received on my Audi trade in. Employees are very knowledgeable with excellent customer service both in the sales department and service.

Efficient and fair.

I worked with George Coopersmith on my new 2015 Q7. He was very knowledgeable and worked with me to get a fair deal on the car I was wanting.

Due diligence!

Very pleased with the experience I received from the moment I walked into the dealership. Manager greeted us and immediately introduced us to a salesperson. Aaron went out of his way to insure that all my questions were answered and the dealership went out of their way to insure that they offered the best deal possible. I would recommend Molle Audi to friends.

Smooth buying process

Chris did a great job. First time to buy from Molle and first time to buy an Audi. Would definitely send our friends to him and to this dealership.

Bad experience with service and sales

Very disappointed with my last visit to Molle Audi. Not only was my "routine" service over $900 on my 2010 S4, but I was also told that this car, which I bought from another Audi dealer in 2013 for $XXXXX is now only worth $8,500 on trade-in! The sales guy acted like he was doing me a personal favor by even interacting with me, but admitted that it was a slow day and he basically was sitting around bored. If you don't want my car as a trade, just tell me instead of insulting my intelligence. I am in the market for a new SUV, and I guess despite the fact that my S4 has been a great car (despite the trade-in value they gave me), I will have to cross Molle Audi off of the list. I mentioned that I might be interested in a Q5 TDI, and the sales guy was like, "Oh yeah, that's a lot more expensive than the base Q5", as if to say, well, you likely can't afford a base Q5, why should you even waste my time to talk about a more expensive model? I guess he must have gotten the impression right from the time I met him that I must not be the kind of affluent buyer that buys an Audi (not sure how). Must have been the Royals baseball cap that I wore into the showroom. I think the sales guys name was Mike (I honestly don't remember for sure). He said he'd worked there for about a year, which surprised me.I've mostly dealt with the service department previously, and they are okay, not great. I've dealt with a few people I'd say were mostly friendly, and then some that had a sort of arrogance about them. Not enough to turn me away until this most recent visit.

superb dealership

The service department is friendly, thorough and responsive. Sales is well run. Purchased my fourth Audi from Molle. They handled the sale in a no nonsense, professional manner. I highly recommend Molle Audi for sales and service.

Happy at KC Audi

Great service, great deals, great people, clean dealership, excellent vehicles. Why go anywhere else? Purchased a new A3 and A4 recently and came away very happy.

Thought they were supposed to sell cars!

I've been in twice and talked out of a car twice. They are rude and it seems like to me just plain lazy. Purchased a new BMW instead.. Sorry Audi this our only local option. On our first experience the car salesman there told me they don't typically finance or lease vehicles due to their customers having so much money they deal directly in cash. I found that very odd. On the second visit I directly asked for lease pricing and was never once given any pricing at all. The salesman was more interested in why I wanted a new car?? I suggest the owner invests in a secret shop program to directly get feedback and realize how much money they turn down at this dealership.

The best

This is my 4 rh Audi the service the dealership the service people the experience that goes with buy this high car is very pleasant

The entire team was awesome to work with!

Friendly sales people, helpful, awesome service department, clean, courteous, and worked very HARD to earn my business. In a competitive world of auto buying, they went above and beyond to make sure I got the best possible deal.

They are really good

I recently purchased a new car from Kansas City Audi. It was the EASIEST buying experience I have ever had! They found the car I wanted and gave me a great deal. Thank you Kansas City Audi!

Customers are #1

Molle Audi is a hometown dealership in the big city. The personal care and sincere service after the sale sets them apart from others. The brand of car is only as good as the staff that sell and service it. Molle Audi hits all the marks!

Don't waste your time or money at this delearship

With Molle Audi being the only Audi dealership in town, we've put up with their arrogance and rudeness in order to buy the Audi's that we wanted over the years. Compared to Baron and Aristocrat, the level of service at Molle Audi is extremely low. We wanted to let other buyers know that even with the changes they've made, their overall attitude hasn't changed. They don't use a business model that is customer focused because if they did they would treat their customers better. As loyal Audi customers, we look forward to buying our next Audi's from the new dealership (not Molle owned) that we're told will be opening in KC in the near future. There is hope KC!

No problems.

I approached the dealership interested in purchasing a more sporty SUV. I test drove two Q5s and was pleased with the assistance I received. A red S5 on the showroom floor caught my eye and brought back memories of several red sport coupes I have owned. I decided to test drive the S5 the next day and with positive responses about the car and the excellent condition of the car as well as all other cars at the dealership I decided on a change of focus and purchased the S5. Except for a minor shutter that may be cause by one of the tires, the car has met my expectations. Thanks to George Coopersmith for his assistance both before and after the purchase.

New S4, great experience.

I recently bought an Audi S4 off the lot from Molle Audi and had a very positive experience. I recommend the dealership and John B. as a salesman. Long review, but sums up the entire experience in 500 or less.I called on a Saturday morning and spoke to a salesman about coming in to look at S4s that afternoon. He told me what they had on the lot, and then informed me that he had a prior commitment that afternoon and would not be available. He said that he would love to be the guy who worked with me, but would put a referral in the system for another salesman for me if I came in that afternoon. Very open, honest, and un-selfish of him. Great experience. When I arrived at the dealership that afternoon, they were slammed. It took a while for someone to help me, but the showroom was very nice, they had snacks and drinks, and the receptionist was very friendly. Wait time was long. This part was simply "ok."When I was finally helped, my experience was fantastic. They showed me the car I was interested in and offered to let me take it for an unaccompanied test drive, apologizing for the delay several times. By the time I was ready to go, my salesman, John B., was available and offered to go with me on the test drive, which I prefer. He answered all of my questions, knew the car well, and tolerated my stereo test. Excellent experience. When we got back to the dealership, he ran numbers several different ways for me, appraised my trade, and presented a reasonable price for the car. Great experience. I had told him I would be back on Monday (Memorial Day) to buy the car, but called John to tell him I would be delayed until Friday. He was very flexible, put a sold sign on the car and answered all of my questions again. I made an appointment for Friday night, and he was able to set up a rush tint appointment at a great price and would have it done by pick-up. All on twelve hours notice. Wow. Awesome. Due to a family emergency on Thursday night, I had to call John at 6 PM and request an early morning Friday delivery. Not only did he agree to the early delivery, he offered to drive me to the airport to catch my plane and pick me up on Monday night when I flew back in. Unbelievable. The delivery went well, and all paperwork was finished in less than 45 min. John threw in two awesome S4 key chains and a sweet coffee mug as well.

Purchased 2016 S6

George did a great job helping me pick the right car. Once the car was chosen, he helped me order the car. He gave me updates along the process. Everything went as planned and as timed.

25000 work on S5

excellent work .. got a loaner car .. quick time from turning in my car in the am and receiving my car in the pm.. no problem

they did well

Mike Gerlt was my salesman. He really wanted to help me find the car that I wanted unlike another dealership that I tried to use. The car was just as he had told me. They had the financing done as much as possible before we got there so that things moved quickly. Mike was able to set up both of our phones and answered a couple of questions after we left. Overall great job!

Great Customer Service

I have been very happy with the customer service at Audi. I have my car serviced at this location. Recently, I worked with Jack in Parts who went above and beyond! This is what great customer service looks like, thanks to all!!

Excellent Experience

Mike Gerlt was awesome. He made the whole car shopping experience enjoyable. This is the 2nd car we have leased from Molle Audi Dealership. We are from Hutchinson Ks. Thank You!

New Q5 purchase

I recently completed the ordering and purchasing process from Molle Audi. My salesperson was George Coppersmith. George is the reason I purchased an Audi over a BMW. He is a professional who truly keeps his clients' needs in mind. He didn't push me to make a decision, was always available to answer questions, took the time to explain all of the features to me, and when I couldn't absorb any more information, told me to come back anytime and he would gladly answer any other questions I had about the car's functionality. The paperwork process was relatively fast, and Jeremy was great to work with. I love my new car!

New car experience

The whole experience was very quick and pleasant William was very good in explaining the function of the cart. The closing was quick and very pleasant

Highly Professional

Took delivery of a 2015 S8 yesterday and couldn't be more pleased. The car was expertly prepped and George Coopersmith patiently spent the necessary time to go through all of the car's functionality. He's one of the very few true professionals left in the industry that actually take the time to know the vehicles and offer relevant feedback on features and options. I have to say that I always dread the paperwork part of a car sale because it's long, sometimes confusing and usually the last ditch effort to sell warranties, services, etc. This was not the case with Audi. Jeremy did a fantastic job ushering me through the process. It was quick and painless and I felt good about the outcome. My compliments to the Molle Audi team.

Mike and Jerri were great!

The process of buying our Audi Q3 was amazing. Mike Gerlt made it clear, simple and very comfortable in selecting our automobile. Jerri did a great job in explaining all the features and how they worked when we picked up the Q3.Also Jeremy in Finance made sure that we were clear on what we were signing and had us out of his office in 20 minutes!I can't wait to bring it back for service!Thanks,Mike

New Car Experience: Ordering and Delivery

Having worked in 2013 with George Coopersmith, I ordered my 2015 Q3 from George last winter.Working with George quiets the hearsay tales of the car shopping task. George was extremely mindful and caring during the process of ordering and delivery of my new Q3. I truly appreciate working with him and doing business with Molle Audi. Together, they provide the ultimate new car shopping experience. Best Regards and Thanks. Glenna

Great Experience

I have owned an Audi for 4 years and just bought one for my wife. The service department is very customer oriented. George Coopersmith helped us with our recent purchase and he was terrific.

Awsome Dealership !!!

I purchased an Audi S5 Prestige yesterday, and let me tell you, this was by far the best buying experience that I have had with buying a new vehicle. I maintained contact with the internet sales rep Richard Jones (awesome guy) who over the course of a year, always replied to my requests over the internet about a vehicle. Once I was in the perfect position to purchase the vehicle, I set up an appointment, as I traveled 150 miles, to purchase the vehicle. I arrived at the lot, and I see the vehicle I had in mind parked in front of the dealership awaiting my arrival. This was the first sign that they were world class! I then walked inside to the receptionist and told her I was there to see Richard, she called and he came down and introduced himself and then found John to help me, the second sign of world class! I had a vehicle for trade and there was no haggling with any portion. I asked for a specific amount, reasonable based on trade in value, and John had the numbers ran. He came back and explained every aspect of the trade and showed me the numbers. I did not get what I wanted for the trade, but between what they gave me and the lowered price of the new vehicle made me very appreciative of their style. This got me more than what I was expecting off of the sales price. I do not usually write reviews of this nature, but I wanted to take the time to ensure I shared my buying experience with you all to tell you that this was THE MOST EXPENSIVE vehicle that I have ever purchased and with the Molle Audi staff, It came out to be THE BEST experience ever! If you are in the Kansas City MO area and looking for a nice vehicle, I would strongly recommend choosing Molle Audi! Ask for John Buehler. Not to take anything away from the other sales reps, but if they are anything like John, and you so happen to get someone else, know that they will take care of you! I did not leave that dealership with buyers remorse, wondering if I had made a mistake, or if I could have gotten a better deal elsewhere. This was the quickest vehicle purchase, I didn't have to ask for a full tank of gas (like I have had to do in every other purchase), and most of the time that I waited was due to them having the vehicle detailed, not washed, detailed! So I am very proud to say that I am an Audi owner and love the experience.

Okay so here is my take...I have purchased literally...

Okay so here is my take...I have purchased literally dozens of cars over the years and I will tell you that this was THE BEST buying experience that I have ever had at any dealership. I am always reluctant to drive onto a car lot since you never know what you are going to get. The day before we went to Molle we went to a local BMW dealership where we walked the lot for about 15 minutes and never got an acknowledgement of our presence. We then went to a local Lexus dealership and the sales guy was friendly enough but spent 30 minutes trying to sell the dealership and never asked about our needs/wants/interests. As soon as we pulled onto the Molle Audi lot an older gentleman by the name of Mike came out to greet us. He was very friendly, inquired about our needs and pointed us in the right direction. He didn't just stop at the first car we looked at. He really seemed to want to get us in the right car. It didn't stop there. During our negotiation process, we were greeted by the sales manager who was just as friendly and welcoming. After that, Michael Molle himself came in to visit with us. After our negotiation and coming to an agreement on the purchase we went in to sit with Kevin in the finance office. He was the most friendly finance guy that I have worked with. No one put any hard sell on us. It was all a very comfortable, enjoyable car buying experience. Most importantly, my wife is thrilled to finally own an Audi. Kudos to everyone at Molle Audi. We got a fair price, had a great experience and I have ZERO buyer's remorse after this one.

I just purchased a new A5 for myself, and a used A4 for...

I just purchased a new A5 for myself, and a used A4 for my daughter. This is the 5th vehicle I've purchased from the Molle group over the years. Howard Smith is the absolute best, and made sure that me and my daughter knew all the features on the vehicles and the service features of our warranties. Lance is always great to work with when we need to take our vehicles in for routine service. I would highly recommend this dealership!

Have been looking for a new car after recently parting...

Have been looking for a new car after recently parting with my beloved M3. I have been looking at a few different options, such as Mercedes AMG's, BMW M's, and possibly Range Rover SC (if I was to move to an SUV). I was almost sold on a new M3 Competition, having all the numbers run, and everything but the signature remaining. I took the night in planning to think it over, as there was a couple options that I was unsure on (I know it sounds as a brat in nit-picking over a few relatively "tiny" things in a car many would love to just drive; however when entering this market and dealing with such high-end automobiles, you want what you want). I am glad that I did. Upon returning the next day, a different sales rep tried to push into "helping" me, and then continued to play third wheel once my actual sales rep arrived. Ultimately, I don't like the feeling of being rushed or pushed one direction or the other, and it became too much when the other sales rep was interrupting the proper sales rep, and frankly making statements that weren't true. This is all after being a client for a decade, and knowing very well what I am taking about and wanting, especially having owned an M myself. Despite all this, I was still not completely deterred... that was until I stopped by Molle Audi on a whim. I have been looking at maybe making the switch to Audi since 2008, and seriously upon the decision of parting with my M3. Upon walking in, I was immediately referred to a sales rep. He knew that I had made an inquire previously, and asked who my sales rep was. He informed me upfront that he would be more than happy to help me in any way, but made it clear that this was not his sale, as I had already made contact with Mr. Maidment in reference to special ordering an RS5. This speaks to not only Audi's personnel, but to the specific honour and integrity of the sales rep himself. He spent atleast two hours with me, all while having customers that very well could have bought a car right then, passing them immediately to another equally competent and friendly associate of his, as to completely devote his time to me (all while getting nothing out of it, as it wasn't his sale). He not only answered every question I could throw at him, but new all the exact appropriate answers--at times surpassing my knowledge, which has never happened in any of my multiple high end sports car purchases--as well as one upping me a few times in when we were shooting the breeze about history and other subjects as we were awaiting details I had requested on the car (not just any details, but specific build specs that Audi the manufacturer had to be consulted). This is above and beyond any other experience I have had, and I have dealt with BMW, Lexus, Land Rover, and others, in purchasing high end vehicles. I was, and still remain beyond impressed. In reading the reviews that were negative, there seems to be one commonality: complaining about costs of services/repairs, which leads the reviewer to leave horribly negative marks. One has to understand something in the high end auto world, especially high end German cars: they are extraordinarily complex high-performance machines, a lot of the time with proprietary technology...they are expensive to own and maintain (THIS IS NOT UNIQUE TO AUDI BY ANY MEANS); one should not look at buying at $50-180k automobile, and expect to pay the service, repair, maintenance and upkeep costs as a Ford! When you consider what it cost Audi to make these cars, the training the techs go through, the fact that most time parts are ordered and shipped from Germany...Molle is making a very slight amount, if anything, which is necessary to keep the business running. You wouldn't go into a surgery and say "try and cut as many corners as your can to keep the cost closer to an office visit"--this is how I view the comments people make in complaining about the cost of Molle Audi, or high-performance imports in general; I guess there are those who probably do say things like that--"Oh that surgery cost too much, yes you saved my life, but I don't think it fair'...basically: DONT BUY A HIGH PERFORMANCE AUTOMOBILE IF YOU CAN'T AFFORD TO MAINTAIN IT!!! Common Sense. Also the reason for the 4yr/50k warranty!!! Not to mention the option to Certify it after that (If it meets the w/i 6yr IPD and <60000). A long story's end: I put down my deposit, car now carries "sold" sticker, and I am returning tomorrow or the next day at the latest to finalize. My first experience w/ Molle Audi converted my after a decade with BMW, and a number of years with Lexus, Land Rover, and others prior. Thank You Molle Family & Associates!

We purchased a 2012 Audi S5 Cabriolet from this Audi...

We purchased a 2012 Audi S5 Cabriolet from this Audi dealership all done via email, text and phone calls. It was a sincere pleasure to deal with George Coopersmith and Mike Berman. They were very professional and helped us out a lot with this purchase. I highly recommend dealing with Molle Audi. From what we had to do with the purchase, they were very accommodating, especially that we are from the West Coast of Canada. Special thanks to George Coopersmith at Molle Audi and Ivo at Luxury Importing / LuxuryImporting.ca.

I was lucky enough to work with Howard Smith and Tricia...

I was lucky enough to work with Howard Smith and Tricia Gill throughout the purchase of a used 2013 A5 Cabriolet via the internet, from Evergreen, Colorado. Once the car was transported to Evergreen and I took delivery, all I could say was....WOW! The car was exactly as discussed with Howard Smith. During the processing of paperwork, Tricia filled in for Howard whose wife was having surgery, and she did an excellent job. Go see Howard if you want GREAT service and say hello to Tricia!

Sales staff was very courteous (as always). Showroom is...

Sales staff was very courteous (as always).Showroom is very clean and accommodating.Service department was very helpful with finishing touches.Overall, the buying experience was very good, and I would recommend Molle Audi to others.

Never got to meet a salesperson as we were on show room...

Never got to meet a salesperson as we were on show room floor for 15 minutes without being acknowledged. I do not kow how they sell cars. We actually wanted to test drive an A8 and expected it to be in our final 3 to purchase. They made the decision for us to only consider the Mercedes S class and the New Lexus L460. How do they stay In business?

My wife and I recently purchased a 2013 Teak Brown A5...

My wife and I recently purchased a 2013 Teak Brown A5 Cabriolet from Roger Maidment. It was a special order and took about 90 days from sale to delivery. We thoroughly enjoyed working with Roger. A very easy experience. I strongly recommend him to anyone considering an Audi. The process was simple and unpretentious. Roger was also exceptional during the day of delivery. He knows the car completely and gave us the best hands-on orientation that I have ever experienced. A few words about the car... It's great! Perfect quality control and an absolute pleasure to drive. Stunning appearance. Constant compliments. Top down driving at it's finest.Dean Vakas

The worst customer service experience. My husband and I...

The worst customer service experience. My husband and I went to that dealership to buy a Q 5. We have a BMW X 3 and I wanted to get a SUV instead of a sedan that I have. No one came to talk to us or even ask what we wanted . We looked at the Q 5 and requested the receptionist to ask someone to open the back, this is after 30 mins of waiting, and then after another 20 mins they told us the battery of that car is dead and so no one can open it now. Again even at that point no one came. I was so disappointed . Well Audi just lost a Q 5 sale. It was a humiliating experience especially when two other families who came after us got service and we kept on waiting. I get it that it was only two of us and no children , grandparents !! etc with us , but doesn't mean that we shouldn't get the same attention. Again, it was humiliating, will not set foot in that dealership again.

I own an A6 4.2 purchased at Molle in 2006. No problems...

I own an A6 4.2 purchased at Molle in 2006. No problems with sales or service UNTIL 2011 WHEN service recommended a very expensive bushing repair $1,200 which I did have done there. Less than a year later I noticed suspension problems and took car back to the service department. They insisted all I needed was new tires and they refused to diagnose the problem until I agreed to have THEM sell and put a new set of $1,200.00 tires on the car. I told them I would just come get the car which when I picked it up I had a "service bill" of $50.00 and I asked in person, did they put it on a lift and look? They said they did (a lie, in my opinion). They did wash the car that day (hey, thanks for the $50.00 car wash by the way). Angry the next day, frustrated, argued with service via email and phone asked for manager, argued with Tricia Gill via very rude and by the way badly composed (grammar, spelling) emails. Made it to her manager Mike Berman who at that point agreed to have service look at the car and diagnose whole problem, not just improper tire wear. In distrust and disgust at this point I took care to an independent mechanic who discovered I needed new control arm parts (not wearing properly and very likely should have been replaced with bushings). Independent mechanic fixed it for less than $300.00. The tires were wearing improperly but they were quite new and wearing wrong because the 2011 repair was not done properly. So not only did they not do the $1,200 repair right, they ruined my tires. They would have avoided this by listening to me in the first place. I let Mike know this and he had no response. I plan to tell everyone that asks me about this awful experience. Molle just doesn't sell Audi - they have other dealerships and I will be sure I never buy new or used from them again.

Had a scheduled brake job and oil change this morning. ...

Had a scheduled brake job and oil change this morning. 35,000 miles ago had brakes done and the bill came to a whopping $1,300....so I was mentally and reluctantly prepared to bite that same bullet. The service rep without a glimmer of guilt told me that this time the brakes will cost $1,800!!! and the oil change $200+!!!!! Add it up folks....$2,000++ for brakes and an oil change!!! I am dropping Molle and may even sell my A8!

I am leaving feedback primarily for Roger Maidment. I...

I am leaving feedback primarily for Roger Maidment. I did not end up purchasing an Audi. It was a gorgeous and wonderful car, but another opportunity came up and I couldn't pass it by. Roger was everything you hope your salesperson will be, but many times is not. He was attentive, responsive, informative, and just downright easy to be around. Unlike some of the other 'premium brand' salespeople he was not artificial or overly cheery. I was in the dealership several times driving a wide variety of cars and Roger was prompt, efficient, and helpful. I will gladly share this experience with any friends and family that want to shop for any Audi product.

Molle Audi is an outstanding dealership. I didn't buy my...

Molle Audi is an outstanding dealership. I didn't buy my Audi there, but they treat me as if I had. Service department always give me a loaner, even though they don't have to, they always squeeze me in last minute if necessary. They go above and beyond for every service, bottom line, they take care of their customers. When I buy a new vehicle I will buy it from them based on the outstanding service. Clifford, Jon, and Lance always professional, friendly and know their stuff. A8 tech (Jeff I think) is awesome and knows everything about A8's. Dealership is one of the cleanest, nicest atmospheres if I need to wait on my car. Everyone there is great, highly recommend to everyone.

April 2010 I leased an Audi A4 from Jerri and over the...

April 2010 I leased an Audi A4 from Jerri and over the course of the next 16 + months I had to continuously bring my car in for service due to "low oil" warning lights. After the service department explored all possible options the Sales team including Mike & Jerri sourced me a new car and got me into it with no hassle at all. I would highly recommend everyone at Molle Audi especially Jerri and Mike!

Very fair price on my A8L and a pleasure to deal with. I...

Very fair price on my A8L and a pleasure to deal with. I really appreciated the lack of " hustle" by the finance manager. Roger, my salesman was fun to deal with and he is obviously a car enthusiast (as am I). Everyone I came in contact with at the dealership was extremely friendly and very friendly. A very nice sales experience overall.

Great salesman and sales manager. Did everything they...

Great salesman and sales manager. Did everything they committed to. Couldn't be more pleased. Great experience. Will recommend tox others. Had the exact car and color I was looking for. Worked hard to meet my pricing goal. Delivered the car to me in St.Louis inorder to save me a six hour drive to Kansas City.

My experience with this Audi dealership goes back to...

My experience with this Audi dealership goes back to 1998. Sales and service was just "ok"until two years ago when I met Audi Brand Specialist Jerri Hoover. From that point on, the sales experience couldn't have been better. Jerri is friendly, accommodating, and has good knowledge of the brand. She allows the sales experience to move along at mypace, and always makes certain that I am able to test drive each and every car that I am interested in. Upon delivery,she educates and demonstrates all facets of the vehicle. I always feel that I can approach her regarding any aspectof problems and/or service. Soon I will have two Audi's in my garage--certainly because of the brand, but mostlybecause of my relationship with Jerri.

I have been a Molle Audi/VW customer for several years...

I have been a Molle Audi/VW customer for several years and have always enjoyed the thorough, friendly service. Mike Berman has always been responsive to our new vehicle needs. Lance Battershell has gone out of the way to provide excellent service on our vehicles, and always greets us in a welcoming and friendly manner. During this new car acquisition process, Roger Maidment offered numerous, thorough test drives and made sure I was able to find the new A8L I was looking for. I am completely satisfied with the whole experience...no pressure, fair price, attentive service, great product.

We recently were looking for a new car and had had...

We recently were looking for a new car and had had several BMW's and were pleased with them. Our search took us to Molle Audi and were so impressed with the vehicles and the staff that we ended up purchasing our new vehicle here. I would very highly recommend Jerri and the staff at Molle. Since our initial conversations thru the final purchase of the car and since they have met our every expectation and request with exceptional follow thru and service. I would strongly recommend them to anyone interested in an Audi or any other vehicle on their lot. We will continue to direct our friends and colleagues to them for their car purchases.

I worked with Jerri Hoover. She was very knowledgeable...

I worked with Jerri Hoover. She was very knowledgeable about the Audi models and brand as well as very enthusiastic about the cars. Most importantly to me, she did not pressure me at all during the sales process and let me take my time on the test drive (even going so far as letting me take the car for an afternoon so that I could feel what it was like doing everyday tasks). She made the negotiation process painless by offering a good price on my trade in as well as on the purchase price of the new car.Have been back to the dealer for service twice (punctured tire and scheduled 5,000 maintenance) and both times the dealership has been incredibly friendly and helpful. Recommend Molle Audi and Jerri Hoover highly. Hope this review helps people.

I purchased a car and throughout the entire process I...

I purchased a car and throughout the entire process I received the most incredible service from both Mike and Howard and would happily recommend Molle Audi to anyone. I feel like they really went the extra mile for me and it was very much appreciated!

We only buy cars from Jerri Hoover at Molle. We have...

We only buy cars from Jerri Hoover at Molle. We have never had a better car buying experience than Molle and that's the reason we've sent all our friends and family there as well. We have bought 6 vehicles from them in the last 2 years and will continue to buy from them.

Every time I have been in there they are not helpful and...

Every time I have been in there they are not helpful and very condescending. Lance barely looked me in the eye and when I asked him a question he just kinda looked at me like, "just leave so I can get through this day and go home". They are lucky that they are 1 of 2 Audi dealerships within 100 miles is all I have to say.

We could not be happier with our experiences at Molle...

We could not be happier with our experiences at Molle Audi. When we were considering a purchase, Jerri Hoover was very helpful with our questions, allowed us the opportunity to test drive the car extensively, and generally made us feel comfortable. When the time came to make a decision, she and Mike Berman offered us a very fair deal on the new car, and a generous offer for our trade-in. Jerri's follow-up and availability has also been appreciated. In short, the entire purchase experience couldn't have been better.Our service experience with Lance has been equally good. Yesterday, for example, I called him regarding the need for routine service. He said he could get the car in right away, which was greatly appreciated, since my wife will be 'on the road' later in the week and I wanted to be sure the car had been serviced before she left. Lance offered me a car to drive while mine was being worked on as well, which is always appreciated. As was the case with our sales experience, all of my dealings with Lance and the service department have been excellent. They are very knowledgeable, efficient and easy to deal with, which is especially important, considering it's a 75 mile round trip from our home to Molle.We have recommended the Audi brand and the Molle Audi dealership to several of our friends, and will continue to do so, given our excellent experience and relationship with Jerri, Lance and their colleagues.

If you are tired of the typical car sales staff, allow me...

If you are tired of the typical car sales staff, allow me to recommend one of these three to you. You will not find a salesperson that more genuinely 1)really believes in their product and 2)cares about their client. No BS, straight up information, totally atypical in the car business. I would recommend any one of these three to a personal friend or family member, and I think that's about the highest endorsement you can give.

This is an outstanding dealership. Both Mike and Jerri...

This is an outstanding dealership. Both Mike and Jerri were very helpful in working with me on both cars I recently purchased. They did not give me the run around nor did they try to nickel and dime me on either vehicle. I left after both purchases like I was given a fair deal...which can be difficult in todays economy. Trish was helpful in following up and making sure I was pleased with the cars and helped to resolve any issues that I had as well as always having a smile on her face. I have dealt with Lance, John, and on numerous occasions for service and they always update me on the progress of the car and it is ALWAYS clean when I pick it up. The service department is courteous and never make me wait when dropping off either car. I will continue to purchase vehicles from this dealership, not only because I like the brand, but this dealership makes the buying experience actually enjoyable. They know me and my family by name and treat us like part of the Molle family. No other dealership in Kansas City can compare.

After using this service department exclusively to...

After using this service department exclusively to service my A6 they tell me my engine is sludged up completely with under 100k miles.When I asked what I did wrong I was told my service record was great.I now have to wonder if all those times I brought the car in for oil change if they really did them.I was given an estimate of $2500-5000 to repair I complained to Audi America and the dealer agreed to pay half.When I returned the car for the service they told me the new estimate was $9800.Wow once they agreed to half the estimate doubled imagine that.

I just bought my A6 last week from Jerri and she was...

I just bought my A6 last week from Jerri and she was great to work with. She went out of her way to make sure the transaction went smoothly, and spent lots of time with me answering questions. John also was very helpful to assist when Jerri was gone. The sales transaction was one of the best I've ever had, and going into F&I was nearly a perfect experience, not the usual bargaining and hard-selling that I've had a previous dealers (Superior Acura).I brought the car in for a free 35k service a few days later, and the service department was great to work with. Very professional, and pretty organized considering how busy they were and the fact that they were moving in a few days to a new location. I'm anxious to check out the new dealership.Overall, this was a great experience and I'd be happy to recommend my friends to Molle Audi.

Parts customer service, As example, customer looking...

Parts customer service,As example, customer looking additional parts from different trim (same model) was not found by Molle Audi KC, instead customer had to use another out of state Audi dealer to find required parts and pay shipping.Service Writers,New vehicle software updates have to be specifically pin pointed, requested and note it is already used by other Audi dealers, otherwise some of service writers dont know about it nor bother going through latest service bulletins.After few months of new car ownership, car haves some rattles and squeaks that did not exist when vehicle was delivered. Customer meets the service writer to ask how those annoying sounds could be eliminated and during the next service vehicle is test driven and no issues found. How come few mile test drive by Molle staff equals to 2000 mile vacation trip drive by ex mechanic who got annoyed by squeaks and rattles on new car? One service writer says broken part is covered by warranty and customer should bring car in, once car is inside, another service writer makes customer pay the part.