MINI of Stevens Creek

Stevens Creek Mini

My Mini Advisor was courteous, a good listener, not an over zealous sales person. He took the time to understand what I like about driving, amenities I couldn't live without and presented me a great car for purchase. No pressure, just a ton of respect.

Fantastic mini service : Jennifer

owning multiple cars and having given the car for service, nothing beats the service handled by the Mini of stevens creek. Jennifer was awesome, she handled things perfectly and made sure to cover all possible issues and made sure it was take care of. Thank you Jennifer /Mini of stevens creek.

Very Happy With My 2017 Clubman

Yaopeng Wang, a.k.a., Beyond, was the young man who worked hard and patiently to help me determine the best car to fit my needs. After doing a search, looking at and discussing the various options, test driving the different models, we narrowed it down to the basic Clubman with a sun/moonroof. I ultimately purchased that (2017) model with pepper white body and black top which, after a week, I'm very happy with. Beyond didn't pressure me or try to "upsell" me, or attempt to push me to move to make a decision sooner than felt comfortable. He just listened carefully to what I needed, what my concerns were, worked with his manager to offer me a fair price, and now I'm a first time owner of a Mini Cooper.

Mini Cooper Countryman Service

Overall, an easy two hours. Don't appreciate the loud television, or loud music in lounge.Otherwise, fine.

Happy owner of 2015 Mini Cooper S

Tony from Stevens Creek Mini was very helpful and patient in helping me out to pick a car. Also got a decent discount on the deal overall. Would definitely recommend him for others out there.

Overall checkup and warning lights issue

Great service! Came in for an overall check up plus warning lights on my car that wouldn't go away even after it has been addressed. The crew inspected and fixed the warning lights in a timely and efficient manner. Highly recommend for Mini repairs and services.

Buyer of Mini Countryman

Absolutely first class experience.I would highly recommend this Dealership to anyone.

Mini of Stevens Creek

Had the best experience ever. Went in to buy a used Mini...came away with a 2017 4 door Hardtop. I've had my car for a week. Larry took his time with everything. I test drove a Cooper and a Cooper S....no contest... I bought the Cooper S. Didn't leave till after 9 PM. Larry went over allot of the features in the car. Helped me synch my phone for music. He was awesome.

MinI Stevens Creek Blvd.

I had my mini in for her 30k check up. My assigned associate was very sweet. He was able to accommodate our need to leave by a specific time and even has the car ready before the time he had set. I bought my mini here 3 years ago and drive up from monterey to have them work on "her" because of their great customer care. I highly recommend this mini dealership for a great buying experience and for all of the scheduled maintenance or repair work you need!

TitleofWhat?

I took my Mini Countryman in for a 30,000 mile check-up and oil change. The employees were pleasant and efficient. I also appreciate the shuttle service to a local shopping mall.

D.Louie

In 2009, met Larry L. and bought a 2009 Mini Clubman. This year, 2016, came back to meet Larry L and traded in my 2009 with a 2016 Mini Cooper. Pleasant transaction with Larry L!

Very helpful and thorough!

I was looking for a MINI and I really appreciate the no-pressure sales team at Stevens Creek. The dealership is impeccable and they have a ton of inventory - lots of options! I'm very happy with my Paceman S :). Larry took the time to explain just about every feature, and I felt very well informed about my purchase.

Jerry Wentworth

Sales Rep Tony Williams was excellent in providing an explanation of all the facets of the new Min Cooper we just purchased. I've been driving and buying cars for over 50 years and Tony is the best salesperson I have ever dealt with. We love the car for it's size, comfort, and just plain fun to drive.

New MINI Owner

Great service, great attitude and very knowledgeable. I got the car I wanted in a very reasonable amount of time. This has been the best service I have received at a car dealership. Thanks guys!

Buying my first Mini

My uncle took me car shopping for a mini cooper in my price range. I really wanted a stick so we had a hard time finding one. We went to Mini of Stevens Creek, and they had 1 in my price range. Fortunately it was really nice. The salesman took us on a test drive, and that was basically that. We didn't get a lot of wiggle room on the price, but it was a pretty fair price to begin with. tldr: Looked for a Mini between 15-20 thousand. Found a really nice one. Feel very satisfied.

Loving my new Mini Countryman!

We went in to test drive the mini hard-top, but saw the four door Countryman. We test drove both, loved both, but REALLY REALLY loved the Countryman. The process was the best we have ever experienced. We set up a time to meet with Mariah before arriving and she was the best. Was ready to work with us, friendly and knowledgeable, answering all our questions. There was no pressure to buy, we actually left to go eat lunch, giving us time to think about the purchase, and came back later in the day. There was never any pressure to buy right then which we really appreciated. We LOVE the Countryman. We down-sized from an Acura. The Countryman is so easy to drive. I especially like how I can park anywhere! Just zoom in and out of any space without any problems. I love the sporty look too! We even got the stripe down the front adding character. I am able to fit two car seats in the back. Hard to believe but they fit nicely! And the four door allows the kids and adults to get in w/ ease. The dealership followed up with us multiple times. We can set up an appointment to go over any settings on the car that we need clarifications on. How nice that a dealership actually follows up with you to see if you're happy! I would def. recommend Mini of Stevens Creek, they were the best!

Oil Change

Always feel well taken care of with the best service!

customer

My repair took 5 days to complete but because I had the same model loaner car it was not a problem.

auto service

Trent was very friendly and professional, the service timing was convenient. thanks!

Mini Service - 9/6/2016

Hector's style was outstanding as the service leader. Responsive, professional, good communication approach and responsive. One suggestion on facilities - more power plugs around the seating area for those waiting for repair. A number of us were huddled in one corner that had a power strip.

2017 Mini Cooper purchase

I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!

Helpful, knowledgeable, good deal

Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.

Steven Creek Mini

Big inventory to choose from. Good customer service.

Great service experience

Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.

What the heck!

Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!

R.Mark review

I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.

Super happy with my MINI purchase

Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!

Review for Jeffrey Mazzella

My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!

owner

Shane is a great guy, very knowledgeable and very friendly.

MINI of Stevens Creek

Had my car serviced after returning from MTTS 2016.

Shana Bates - Servic Call

Always an excellent experience when Shana is responsible for my appontment.

Larry

Excellent service . Larry was very helpful with my buying process . Thank you ,

Mini Cooper S service

Fast scheduling. Loan car provided. Oil change performed as time prescribed. Overall very smooth service.

Just purchased from Mini of Stevens Creek

My wife and I had a great experience picking out and picking up our new Mini Hardtop (it was a 2015 but was still new). We were able to communicate our needs to our sales representative Robert Roberts who was able to walk us through their existing inventory and get us into a new Mini that afternoon with no fuss at all. We love the car and the whole experience.

Lauren

Ken was an awesome sales person, not too pushy, honest, and patient.

Ken from Mini Stevens Creek

I came in looking for a used car, Ken helped me with price quotes online before I headed to the dealership. He was very quick in responses, and was very accomendating. When I arrived at the dealership, I didn't feel rushed or overwhelmed, with Ken's help prior to coming in it made the process quick and easy. It was really an in and out process, which I really like. I would go back to this dealer, and recommend it to my friends. I walked out happy and with a car.

Great service

I have my Mini serviced here. Great service from repairs to getting a loaner car and explanations on the technical stuff.

MiniC

Arrived at appointed time and was called in less than 10 mins. Shane was wonderful pulling up our record to confirm the services to be done during this visit. And he delivered as promised by having the car ready for pickup by 4pm.3 Stars for repair quality because this morning my co-worker came to tell me the hood of my car was not closed all the way although the lock is secured (thank goodness for that!). How is this even possible?!? I've noticed that the hood of my car has been shaking but didn't think too much of it. Going forward, as stupid as I think something is (like hmm, maybe these professionals didn't close my hood properly?), I must check it out. I hope this is a one in a billion oversight on the technician's part. I mean closing the hood securely should be a no-brainer, right?

Robert Gomez

Quick responsive good service, Service person was quick to respond with options .

Unhappy customer

Very Negative - the sales manager refused to respond to my emails regarding a problem I had with the purchase of a new Mini. I do not recommend purchasing a new Mini from this dealership

Trent

Trent was my service person and he was super friendly, and he explained everything so that I knew what the service department would be doing to my mini. He was outstanding.

Replace defective airbag sensor

Overall a very positive experience. Really appreciated our service advisor, Trent, for working with us on providing a loaner vehicle while waiting to replace a defective passenger airbag sensor that took three months for the part to become available.

Mini of Stevens Creek

By far one of the greatest car purchase experience ever. I have dealt with this dealership for a little over a couple years and decided with all the great service why not buy. My salesman Ken Orhan was very helpful and knowledgeable on my purchase with a new 2016 S Countryman. He was able to find me every little thing I was looking for and I'm beyond happy with what I now drive. Thanks Ken you have went beyond salesmanship and I'm very greatful to have met you.-Rudy Moralez

Mini repair

Service for power steering pump recall.Jen the service rep. was outstanding. She took care of all the details, recommended a wonderful place for lunch, by the time I returned, everything was perfect. Will always ask for Jen when I need my Mini serviced.

Bravo Mini of Stevens Creek

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Minis that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and test drive the Minis that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of the guests, answering our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini arrived and I met with Mariah Adayan, who was also extremely knowledgeable and kind, to complete the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors, made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the genuine kindness and appreciation they showed me when I first placed my phone call to the sale of my car and the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

Mini Cooper customer

We had a great experience with your employee Mr Song Chen he was very patient and presented an excellent job for us as customer.

Consistently Great

Been coming here since the older, closer MINI dealership closed down. A friend who had a MINI told me of the service here, as well as the SA that I've have for a few years. While I've had snobby service at other MINI dealerships, I've never run into that here. I've never felt like I've been given a :line" about my car?even after it got into an accident (T-boned) I got honesty and various scenarios for repair This was consistent with another MINI dealership we had to work with?both were great. Pretty dang happy.

WALK IN with Service Engine light

I've Ialways gone to Trent for advice and recommendations to keep my 2007 CooperS running perfectly. So a Service Engine light means "GOTO TRENT".If minor, the Mini Cooper Shop fixes it while I wait. They trust me to do my ownoil changes using original filters and recommended oil and I do it each time we have our tires rotated every 5K-6K miles.

feedback

I came in for an oil change. At the end I was not sure if my other liquids and tires had been checked. I forgot to ask. Tires were checked off as ok....I did not get an explanation of what that meant.I should of asked.....But assumed it was done....but the person helping me was already helping someone else when I was told my car was ready.

Excellent serrvice

Terrific and expert service staff. Kept me informed at each stage of the diagnostics and let me make the decisions on how to proceed based upon transparent and complete information. Friendly, positive, and professional envirnoment.

My thoughts

My experience at the dealership is always a good one. Very easy to make an appointment. Loaner car is always available if needed. The dealership is aware how busy I am, will get me in and out as quickly as possible.

Great customer service

I always try to get Trent D. To help me when I have to take my car in for service/repairs. He is patient and kind.

Great service

Great service, clean shop, friendly staff. Will come back for all service needs and to purchase next vehicle.

Mini Paradise

I bought my MINI from these folks and no one else has laid a wrench on it. When it is in for service, the job is always done right and the car comes back with a fresh washing. What's not to like?

Shana Bates: Excellent Customer Service

Shana was excellent. I felt she was knowledgeable and she listened attentively and answered my questions thoroughly. She was on time for my appointment, kept me informed and delivered excellent service.I cannot really judge the Quality of Repairs but everything appears to have been taken care of.

Great service

Steven's creek Mini has been a great experience. Always quick to respond and eager to help.

Mini purchase

Great sales and service. Cameron was great. Vehicles we're priced without gottchas. The don't dicker on the price very refreshing.

Mini Cooper buying experience

Good experience buying my new MiniCooper. Nice showroom and nice salespeople-not pushy.

Great services

I came in for the oil change. The staff took care of me right away the moment i got there, no time wasted. Great service

Minicoopet

The reception is fast ad well as the service. They give a good attention to the problem of my car.

Too expensive, but otherwise AOK!

Exactly as expected. Appointment on time, reps very good, all was well. Too expensive that's all.

Fast Service

Check up for my mini. It was fast and liked the suggestions.

Service

shane coufer was service agent and he was nice, friendly, an accommodating. However the issue for which I brought my car for has not been resolved and I do not live really close. Additionally, when I attempted to call device yesterday, they never answered phone and I was told they were too busy, which was disturbing to me. There is a reason it is called the service department, to take care of customer needs. Very frustrated!

Another great service experience!

Brought our Clubman in for standard service and was taken well care of by Shana as she had done many times before. Shana is on top of her game and knows these cars well. The facility is clean and the service very professional. The car was returned on time as promised and came with a complimentary wash. Definitely one of the better car service experiences you'll have. Highly recommended!

Mini cooper owner and driver

This visit was a very pleasant experience. Keep up the good work.

Great experience, smooth buying process

We dealt with Marco during our process and he made it the most relaxing experience and was very open and honest about all the models we were looking at. Overall my experience could not have been better thanks to everyone at MINI!

Great Service

I bought a Mini Cooper Hard Top 4 Door on last Saturday and super happy with the car and the sales support. The sales executive Jaswant "Jesse" Bassi provided excellent information about the product. I was able to test drive 1.6 and 2.0 engines and finally chose the big brother. All the processes were finished quite efficiently and I was out with my new Mini. My all previous cars were "run of the mill" type but this one is different and makes me feel different.

Dismissive

Service coordinator was dismissive and rude. He did not make any suggestions regarding possible services needed. I asked for a loaner and was simply told no. No explanation.

service went well, almost

Was taking my used Mini in for a recall service. They gave me a nice loaner car for the day mine was in the shop. It all went well except they forgot to get the key from me, which I assumed they didn't need as they are a dealer. Ooops. Went fine after I dropped the key off.

Great service, huge selection

My experience at Mini of Stevens Creek was great! Huge selection of cars and Mariah was wonderful to work with. She was very helpful and easy going in my process of buying my Mini Cooper Sport. I would definitely tell friends about this place and have them request Mariah as their salesperson. Also Henry was very nice to work with in the financial area.

Good and positive experience

Trent Davlantis was very responsive, attentive and professional. I had a very good experience with him. He is a great asset to your organization. He explained everything thoroughly and made sure all my questions and concerns were answered.

Great service

Very accommodating , quick service and knowledgeable advisor(Jennifer ) .

Terrific Service! My Mini is a new car again!

My transmission blew out and I had to tow my car to MINI of Stevens Creek! Jennifer and Paul and their service team of techs were awesome! They explained everything thoroughly, Paul even took me into the shop to show what needed to be done, including other major repairs that was also needed and could be done at the same time. The whole repair job was pretty extensive and Jennifer was very mindful of my finances and worked with me to get everything done at a price I could afford. She really listened, handheld me through the entire process with constant updates, suggestions and feedback. Paul and his tech team were awesome! The cherry on top was that Jennifer heard me talk about my broken cupholder (original part is hard to get nowadays) at the beginning when we discussed all the estimated repairs. Because the replacement part was hard to get and expensive, I passed on the cupholder. When I picked up my beloved Mini, there was an installed brand new cupholder attached to my dashboard, courtesy of Jennifer! It totally made my day and touched my heart! Thank you Jennifer and Paul for the extra touch and going the extra mile, especially for an out of towner! Much appreciated and my Mini is running great, thanks to all of you. :-)

Great Service

Trent gave a good service explained everything clearly and answered all of our questions. :)

Good assessment and explanation of repair needs

I left my car at the MINI dealership to have my engine checked for a known defect in the timing chain. Service advisor was helpful in the condition assessment and in the explanation of repair needs. Timing chain was effectively deflected and had to be replaced. They also recommended extra maintenance services to be done soon. Got my car back in 2 days.

Mini Clubman S

My husband and I have invested many hours buying cars over the years and we can honestly say that Mariah and her team of Mini Experts truly moved into the #1 position of best buying experiences ever. We Love our Mini Clubman S and look forward to the many new ventures she will brings us.

Very efficient service dept

No problems. No complaints. Good service. Staff is very helpful.

Amazing Services

Thanks to the Stevens Creek team and especially Scott Rachfal for all of his help in choosing a new car. From the moment we arrived Scott apporached us and answered all the questions we had. He was very patient as we were a little indecisive but helped us narrow our results to our top 3 favorite cars. I was able to talk away with my dream Mini Cooper 4 door hardtop in pepper white with black rims. Scott included an attachment for my phone and 2 stuffed animals for my mom and I. We will definitely be returning soon to purchase a vehicle as a gift for my sister.

Very efficient sales process

Cameron was very helpful and efficient. He made the buying process, fast, smooth and hassle-free.

A fun learning experience!

We came up from Pacific Grove just to "look" at some Mini's and drove one home that same afternoon! I've had Mini envy for some years, as our neighbors have one and just love it. I wanted a car that didn't look like every other car on the road and the Mini fills the bill on that wish.The welcome we got from the moment we walked into the dealership was so positive and different. Never were we swooped down upon by a hovering salesperson; we actually waited a few minutes for the "next up". The place was hopping and you can feel the good energy! Our salesman, Carmen Javadi, was very knowledgable and answered all our questions with ease. We told him what we wanted and he never tried to "up sell". We took a walk across the street to a huge lot with hundreds of Minis and after much "oooing & ahhhhing" at all the different colors, finally picked our baby, a green Mini Clubman!We signed a few papers and drove off the happy parents of a beautiful new Mini! I could not imagine a more friendly, knowledgeable, and professional dealership than MINI of Stevens Creek. Truly, the most fun we've ever had purchasing a car and we've owned many!

Professional & Courteous

Top notch experience buying a car! Will definitely recommedf to friends and family.

Phenomenal car buying experience!

The service we received at this dealership was great! We were allowed to browse on our own and only when we were ready to talk did a representative approach us. Ken Ohran was quite thorough in discussing our options. Once we got to the financial aspect of our purchase, Henry helped us fill out all the necessary paperwork. At that point Ken was very patient in going over all the operating aspects of our new Mini convertible.When we did run into a minor problem with one of the tires Ken was able to get us into the service department where Drew was able to take care of our problem and get us back on the road.Thank you to everyone at Mini of Stevens Creek. By the way, the coffee machine is great and makes waiting easier.

Excellent customer service

The buying process at Stevens Creek Mini Cooper was easy thanks to Hendry Ng and the rest of the staff.

Had no appointment and they still took me in

Drove in without an appointment and they were able to service my car and make a repair all in the same day, Awesome!!!

Great service

Thanks for your professional service. It on time. Good coffee and clean facility.

A lot of cars, very patient and helpful staff

Hendrew helped me pick up the car. He was very informative and patient, explaining car and looking for the cars with my desired feature in the parking lot. This deal really has a lot of Mini, all kinds all colors and different options. I ended up buying a Yellow one with premium package. I feels like in a night club sitting in car in the night. I am very happy with it so far now.

Helpful, clean and efficient

Very friendly people. Shana Bates is always very very helpful, fast and has the repairs done.

Great Service

i was greeted with a hello and directed where to go. Felix followed up with me on the time he stated, had no surprises and the car was washed and vacuumed when i picked it up.

Great Service

Went here to look at new cars and the customer service was amazing. They helped me find the exact car I was looking for.

Friendly sales people

Good experience overall. Would definitely recommend to someone that was shopping for a Mini. My salesman, Anthony, wasn't too pushy and was very patient. Nice guy -- took a good amount of time walking me through the process and all the details of the car itself. The only part of the process that I was a little bit confused by was what truly was covered through the warranty versus what I purchased in the extra coverage package. Beyond that, great experience.

Great Service

Robert is an awesome dealer. He tried his best to help me and made sure that the car fits all my needs. He is super patient. Even though I already bought the car a few days, he still answered all my questions when I need.

Great Service, Great Car

We had a great experience at MINI Stevens creek. DeAndre, our sales rep, helped us thru the test drive process with a lot of patience and great attitude towards any questions we had. Having been to some other car dealers where our experience was less than average and having heard about cars dealers that treat their potential customers poorly, it was a refreshing experience. The sales experience can make or break a deal and I've experienced this first hand at other showrooms where even though the car was great, the attitude of the people at the dealership put me off completely, We were only out to test drive and were planning to make a few stops at other brands after, but the Cooper Clubman was love at first drive and we picked it up the same day. There were some hiccups with the financing process that took overall about four hours back and forth, but what made it possible to deal with was that we were constantly being updated by DeAndre about where in the process we are and whats causing the delay. Also since dealership forgot to inform me about some documents I needed to bring along, we had to go back home and collect them for which we were given a ride by Dilon at the dealership . Little things like these really make a difference and show that this is a company that believes in giving their customers a great experience and don't just stop after selling the car. Would definitely recommend this to anyone who is looking to purchase a MINI.

Great service!

Very thorough repair work, they even fixed the problem I didn't report. My car is still under warranty, so I got a good fix mostly for free.

Very friendly. Great service.

The service was very good, and all the staff was helpful and friendly!

Mini Cooper

I found my perfect car here in Stevens Creek. The price were great.service was good at first, but I have waited a week to have my car ship to me while they first agreed on this will only take 1-2 days.

great service, great coffee,

Had my daughter's mini serviced here. Very impressed with service. Fastest so far.

Great service at the mini of stevens creek.

Bought new mini and traded in old car there. The service was great.

Friendly Sales, Great Experience

I went to the store twice and emailed them once inquiring in stock cars. The email response was quick and the sales were very friendly. No pressure and I got test driving very soon. After I bought the car, I was offered very detailed instruction for the car.

"Nice people, great service. Everything easy"

After the first test drive I fell in love with the Mini Cooper. Tony was very helpful and patient showing me different Minis to find the right one for my needs and budget. Thank you, Tony!

Great service

Bought a JCW. Love the car. Excellent with people skills. No stressed.

Great Facility

Great dealership having a good experience in buying a car Mini, BMW.

Great Communication

Upon looking over some cars during the holidays, we were greeted by one of the salesmen who was just walking into work and wanted to help us right away. Hendry Ng was very inclusive and wanted to get us the best deal we could get on a new 2015 coop. In the event that we couldn't immediately drive the car home, he even went out of his way to offer him driving our car to our house 4 hours away. The process of buying such a large investment was smooth and very detailed. The deal we got and the people who helped us along the way was the best holiday gift we could receive.

Shane Cofer To The Rescue

Shane Cofer, who handled my recall issue, was sensational. He not only lined up a car for me while the mechanics attended to my vehicle, he printed out directions to a nearby movie theater when I told him I wanted to see a film.

Great Stress-free buying experience

Easy, stress-free, no sales pressure buying experience. Different than some other MINI dealerships, this one advertises the MSRP, but discounting is available, comparable to the other dealerships in the Bay Area. You just need to ask. Plus, they have a lot more selection for what I was looking for. Robert helped me, and was very knowledgeable and easy to work with.

Great customer service

They have promised to change my bonnet stripes on my 2015 Mini Cooper S as they were dirty and also buff and detail my car.

Trustworthy and friendly

Staff was very helpful. Bought a certified Mini Cooper.

MR. M.L.JACKSON

IN 11-2011 CAROL KOBACK SAW TO MY NEEDS PERSONALLY , SO I WOULD HAVE NO PROBLEMS GETTING MY NEW MINI CLUBMAN.THAT SAME CAREING FOR HER MIMIER 'S IS STILL AT MINI OF STEVENS CREEK TODAY.KEEP UP THE GOOD WORK AND BE BLESSED....M.L.

Friendly and caring dealership

Had a very pleasant experience with my car search and buying. Extremely helpful and answering-to-the-point people. Robert and Jeffrey - you guys rock!!

Excellent Service!!! The Best Staff Ever!!!

I went in for service and my experience couldn't be better. Felix Alvarez was my service advisor, he's not only knowledgeable about his job but also very polite, friendly and respectful. He's great in every aspect, definitely an asset to this company.Thanks to Mr. Alvarez I will be back again and again.

Great service, very professional

Robert Roberts helped me buy my dream car, Mini Countryman. He was very thoughtful and fun to work with. He is very knowledgable and patient with all my questions. I had a blast during the process and know that if I ever need anything he will help.

Awesome...

Our experience with Stevens Creek Mini was awesome. The whole process from A to Z was straight forward and smooth. We were initial to meet Mariah, but we were runnin a little late and by the time we got there she was already with another customer, so he handed us off to Jeff M. Jeff was awesome... took care of us.Loving the MCS

Great customer service experience

first time customer for an urgent car repairquick e-mail replies, detailed information and feedback, good in person explanations, car cleaning, Thanks for the excellent customer service.

fastest deal closures and good people

Dealing with Scott was a pleasure. Our finance person Chan was good and helpful too. Overall it was a great experience.

Mini Cooper 4 dr type S

We built a Mini Cooper 4 dr type S from their Web site. The Mini took exactly 8 weeks to arrive and I could track the build from start to finish. The sales person was was very patient and answered and found answers to all questions. By the way the Mini Genius on site is very very very knowledgeable. We met with the Genius two weeks after taking delivery to go over any questions on vehicle the meeting lasted 1 hour 45 minutes. He answered all questions accept one, but with in 24 hours he contacted me with the answer. Nice dealership!

Great service

Very easy buying a car for San Jose mini hassle free

Great service!

We made an appointment with Jeff M. and he was very professional and very friendly. He helped us find the car we want and was very patiently explaining to us the car features. I would recommend him to all my friends should anyone is interested in a Mini..

Nice organized people with attention to details

I just bought my third mini. Love my car and loved working with Jeff M. and Robert.Sales manager Carol, is just the kind of person anyone would want to work with, too. Although I am not ready for a service, yet, I think the service manager, Andrew, is one of the most honorable people I have ever trusted my car too. Luver, in service, always gives me a fair shake and never leaves me hanging.

Amazing, Friendly & Fun

I signed up for a test drive and within minutes, Mariah had contacted me to see what exactly I was looking for in my MINI. I sent her what I created online & by that evening she had several options for me. Mariah was easy to work with and talk to. Unlike most "car dealers". She was very knowledgable and listened to what I wanted. We proceeded with the test drive, which was a blast(!), and I fell in love with the dream car I have always wanted. The sales process was quick & easy and for the uber amount of bells & whistles, was an awesome deal. All of the staff we encountered was friendly, helpful and genuinely felt like they enjoyed what they were doing and believed in the product they were selling. Thank you Mariah & MINI for helping this girl get her dream car. I LOvE it.

Great Car

Good dealer, great services, very happy with my new car.

Great Customer Service

It has been great experience working with Sales team. It has been smooth process buying new car for my wife.

Mini Cooper

Excellent people and great service. I would recommend them to everybody

Exemplary Car Buying Experience

I went in telling them I did NOT want to buy that day and got no pressure whatsoever to buy that day. Instead I was shown pretty much every model they had and was able to test drive anything I wanted. I checked out many other cars in my price range but was constantly pressured to "make a deal today". I went back to Mini and Robert Roberts was happy to see me back and help me through deciding on the exact model I wanted. It was a long process because I ended up going with a custom order, but they were patient and helpful throughout the whole thing. I cannot praise the whole team more highly. This is how all car buyign should be!

Great customer service and great selection of cars

Great car buying experience. All employees were very knowledgeable and knew what they were talking about. They are not the typical scumbag car salesmen trying to screw you over. Big selection of cars to choose from. Highly recommended.

Way MORE than I ever expected!!!

I have wanted a Mini for a very, very long time. About a month ago, I decided it was time. I went to Mini of Stevens Creek with my daughter to check it out. We went in with the intention of getting a feel for what they had to offer. After walking around the lot and sitting in various vehicles inside, someone finally came to help us. He was very kind and answered all of our questions. At that moment in time, I wanted a red, manual convertible, they didn't have one. We left and spent the next week researching the different models and test driving some used Minis. Finally, I decided that I would go back and look at/test drive the 4 door Hard Top. I had no opinion on whether I wanted a base model or an S model so I started with the base. I was so impressed that I told my awesome sales person, DeAndre, that there was no need to drive the S. We sat down and hammered out what I wanted. We found an orange Mini in Sacramento and we were ready to talk trade in for my 2009 (granny style) Honda Accord. I had already gotten an offer from the Honda folks and the Mini offer came in about $2,000.00 less than Honda. I was advised to sell it back to Honda and that they would patiently wait for my return... They did and I am now a proud owner of an orange 4 door hard top! and WOW!!! it is WAY MORE than I ever expected! My kids tell me that this is my 007 car! It has so many cool features and I didn't even get a loaded vehicle! I went in just for the exterior look and got so much more. I highly recommend Mini of Stevens Creek and DeAndre. What an awesome experience!

Stevens Creek of Summyvale

My wife and mine experience was absolute perfect. They could have been any nicer the facilities are great pet friendly everybody we met had a smile on their face the equipment and Car they were selling was top notch and unbelievable accessories.I would recommend this location to anybody looking at buying a car and it doesn't hurt to get a great deal on that new car that you buy

fast Service

Nice and helpfull. Nice and helpfull.

Super customer service!

You promised a 4-hour experience: I waited in the lounge. The job was done in less than 3 hours because you put two people on it. I was delighted!

Great sales personal

The sales person was awesome, the process not so good, the only reason I purchased there was my kid, she wanted that car.

Best new car buying experience I have ever had

Excellent experience from conception to completion. I recommend Robert Roberts as a knowledgeable consultant.

quick and helpful. low pricing and friendly staff.

I was looking for a used prius. I went in not really expecting to buy a car but the great service and low pricing convinced me not to walk out of there without the car I wanted.

Would go back again in a heartbeat

Great from start to finish , listened to what I wanted and found it, then financed it. They were so helpful and respectful. I will return for my next car.

Professional and knowledgeable Sales Person

My overall experience was good except we had to wait 2 hours before going into the finance department to sign paperwork. The total time was a bit long from start to finish 5 hours. The sales person Melissa Rohrbacker was very professional and knowledgable in answering our questions. She did accommodate us in test driving 3 different Mini Coopers before making our decision. Just would have like the waiting time shorter, there should have been more then 1 finance person.

Very good service

Very good service from the centre overall. I would definitely recommend it to friends.

Amazing!!!!!

Amazing!! Really the best dealer out there, I tried with several others and never got close to the service and follow up this guys did! I truly recommend them!

Bad experience with Financing Department.

Had a Bad experience with the Financing Department at Mini Of Stevens Creek, finance department guy was applying for a auto loan but there was problem in getting the loan due to the less/no credit report, as we are in US for less than 2 years. Our First loan application was rejected. Finance guy applied for the loan from the different bank with out checking with the customer weather to proceed with the new loan application with the new Bank, This will have an impact on the customer credit History. Normally Finance Guy should have asked the customer if I he wants the process the auto loan with a different bank, Instead he made a decision on his own and applied for a different Bank. This as Created Bad Remarks on the Credit Report. I will not recommend Financing your MINI from the Finance department at MINI of Stevens Creek.

Great "everything"

Mini on Stevens Creek is great to work with! They have a very friendly, knowledgeable Staff that keeps your needs in the forefront of your purchase process. I love working with them and would highly recommend their service!

Nice car, friendly people

Bought a mini cooper 4door recently, The buying process was painless, and sales & finance people were helpful and courteous. Overall I am happy with the car and the dealership!

Great Experience at MINI Stevens Creek!

Ricardo Martin helped me find my Perfect MINI! He had exceptional costumer service. He went way beyond my expectations of a Cars Salesman. Ricardo was pleasant to talk to with no pressure involved. He was extremely knowledgeable and answered any questions that were brought upon him with a happy smile. When I came in I brought my entire family with me. He included them and made them feel important by answering any questions that they had as well. He is by FAR the best sales person they have on the floor. Before meeting with Ricardo, I walked in the previous day. This sales person had poor costumer service and was rude. I almost didnt return until. I then got in contact with Ricardo through MINI s Website. I would strongly recommend to anyone who is looking to buy a MINI to make an appointment with Ricardo Martin.

Great Efficient Service. Friendly Salesperson!

Mariah was great! There was absolutely no pressure and our experience at MINI Stevens Creek was awesome! They also have the largest selection of MINIs on the Bay Area. There were so many to choose from.I would definitely recommend anyone that is looking to buy / lease a MINI in the Bay Area.

New Mini Cooper Hardtop 4 Door

Every part of the car purchase experience was well managed. I was concerned about the time of the day and whether the purchase could happen on a Sunday evening. But the dealership handled all details efficiently and the car was detailed, too! The two sales guys I worked with were patient as I sorted through the many inventory choices. I was able to find the right car for me and my budget.

Excellent Experience

Excellent experience. I highly recommend you ask for Jeffrey Mazzella if you are looking to buy or lease a Mini Cooper. He was fantastic.

Great service

I really like the customer service. They made it easy for me to go ahead with my choice .

Great services, friendly staff!

Great Sales Department - Special thanks to Scott R. for an awesome experience!

Nice facility, great sales guy

Brian Smith is a great sales person, personable , charming, patient and knows his product line, in this case a Mini Cooper S.

Really great service, awesome car

The buying experience was fantastic. Jeff, the sales associate, was very knowledgeable and answered all my questions. He was also very patient as I kept making changes to the configuration, or asking more details about certain options. He never pushed for adding more options, and even very honestly told me which ones I had added but didn't really need. The overall experience was great, and I love the Mini I got.

Love my Mini Cooper S 4-door Hardtop!!!

Marco O. made my Mini purchasing experience an extremely low stressed experience. The real stress was deciding on the model, color and accessories to include! I could think of Marco as my kid brother, full of enthusiasm and energy for the product and brand he's representing. No hardcore sales tactics with him, just friendly banter, however, he will pick up on those unconscious "clues" you give him to help you make up your mind!Unfortunately, I had to wait two agonizing months before I could go motoring. This was no fault of Marco's, it was because there was no car in their inventory with the exact specs of what I wanted. Marco's quote for expected delivery date was very accurate. It was nearly two months to the date when I could take delivery of the car.I've had the car for less than one week. It's fun, peppy, exciting, nimble...all the things and more of what I would have expected!!!Thank you Marco for helping to add some fun to my motoring needs!!

Great Mini Customer Service Experience

Visited Mini of Stevens Creek last week for first time as I bought a used Clubman and had it serviced while checking on accessories. The service was simply incredible. Service and parts staff were courteous, super helpful, and prompt in every manner. I'm only giving 4/5 stars for facilities because other Mini dealers have a larger showroom area for store for Mini gear.

Great Experience

I had a great time working with Marco. I really felt at ease purchasing a Mini with him. He had a lot of patience as I asked a long list of questions. He always answered with a smile. The way he handled all the communication, and expressions was very honest and kind. The dealer was not pushy unlike my experience with others. Although I had a small mis-happen, since I bought a certified used car, it was handled quite professionally. Highly recommended

Great Service

Great experience. Great service. Process was very smooth and organized which made things simpler.

Stevens Creek Mini is #1

Ricky Martin is attentive, knowledgable and personable. When I arrived at the dealership I was greeted immediately. I requested a Spanish speaking sales person and my request was accommodated. In less than 3 hours I walked out with a new mini, and it was delivered to my home! I would like to thank Ricky for making the purchase of my new mini one of the most effortless transactions.

great experience purchasing my first car

My experience purchasing my MINI was really quite wonderful! Ricky was great. In fact, that was my first experience buying a car, and I was nervous about making such a big purchase. Ricky's presence calmed my nerves and I felt totally comfortable. Ricky was pleasant, knowledgable, and took care of us the entire time we were there. I had a great time chatting with him, as did my parents.I love my new car and I would 100% recommend anyone in interested in purchasing a MINI to go to your facility and request Ricky.

Fantastic services

Everyone that works at the Stevens Creek dealership is very friendly and helpful!

Great Buying Experience

Great buying experience of used Acura TL. Sales person Larry was a great help. He helped us understand the process and provided all the necessary help to make the purchase smooth.

Great leasing experience

Leased a new countryman from these guys. Easy, painless and very professional.

Friendly sales people

I happened upon an Autonation website, and entered the car I was interested in and it came up at the price I liked. It was at Mini of Stevens Creek, I checked out the pictures and it looked pretty decent. I'm glad I was able to reserve it until I could get off work and run to Santa Clara. After seeing the car, I couldn't believe the fantastic shape it was in. It pretty much looked brand new, inside and out. They had detailed it out and filled the gas tank too! The sales people were very nice and friendly without being pushy or overbearing. They answered all my questions to my satisfaction, The last place I wanted to go to, to buy a car was a Dealer, but I was pleasantly surprised.Mini of Stevens Creek will be the first place I'll go for my next car.My Brother-in Law who was with me was very impressed as well with the way they take care of you. He said he'll look to them for his next car.I love my car and I'm glad they had it.

Ideal Car-Buying Experience

I'd been in the market for several months. The dealer reached out to me to follow-up. They had a car on-hand very close to my request. I showed up at 10am Sunday and walked out at noon with a new car.

My dealership of choice closest to Burlingame, CA

Though I bought my MINI in Cincinnati, it currently "lives" in CA, so I service it at Stevens Creek, and they are great!

Straightforward, fair business transaction.

Jeff and Robert made my MINI buying experience at MINI of Stevens Creek a very positive one. I am very pleased with my MINI Cooper Convertible and I was very pleased with the entire sales process. I felt like it was streamlined, straightforward and fair. I like their no-haggle, reasonable price for pre-owned cars, and I love the MINI Next Certification. Specifically, Jeff Mazzella was extremely professional, patient and knowledgable. All in all, a very pleasant experience.

General Manager, Ryan Nelson, and Paul Rubert

General Manager Ryan Nelson and his top-shelf employee Paul Rubert have left a long-lasting good impression that will bring me back to Steven's Creek MINI. Ryan showed integrity and professionalism that is uncommon, and Paul polished off the finely-tuned customer service delivery that matched the best I've experienced.

Amazing experience buying a new car

Amazing experience with both Ricky and Robert. I would definitely recommend stopping by here the next time you are looking to buy a car. I walked in "just for fun" and left (a day later) with a new car that I love. None of the salespeople were pushy; they let me try as many cars as I liked and ran through their entire inventory to find just the perfect vehicle. In the end, I became a Mini convert and because of the wonderful experience had here, my mom is getting a Mini as well.

A great team and a fun place to buy a car

I came out with the mini of my dreams which was already in a giant parking lot. What fun to go around and choose the right vehicle, or I could have built one myself. I was serviced by Mariah, who was very helpful and answered all my questions.

A great home for the mighty Mini!

It could not be any friendlier than it is. Everyone is always so nice and fun to chat with. .The place itself is very clean and cheerful!

Nice employees / Nice customer service

I just bought a car from Mini of Stevens Creek; I'm very pleased with the service and the employees here. The employees are very dedicated and enthusiastic in showing me around, and listen to my concerns as my feedback, and not to mention that they are willing to work with me for the deal that fits to my situation. I would recommend Mini of Stevens Creek to friends, relatives or people I know that are looking for cars.

Great service

My husband and I were shopping for a used Mini and were helped immediately when we walked into the dealership. No pressure was put on us to buy a car or to pick a certain one on the lot. We were comfortable the entire time from test driving to sitting in the finance office. This was by far the best car buying experience we've had.

Great Buying Experience

The staff at MINI of Steven Creek are amazing. They made the whole process of ordering a custom MINI seamless. The level of communication was outstanding, as I would receive updates for all stages of the build of my new car. They were also fair on valuing my trade in, making the process even easier for me. I would definitely recommend them again to any family or friends I have. I worked with Jeff, and he was knowledgeable and extremely helpful.

Fast and super fun experience!

Our salesman Scott was very nice and informative with our purchase of a Mini 4 door from Mini of Stevens Creek. We definitely would recommend this dealership to friends.

Great service, communication and experience

I brought my 2012 Mini Cooper in for a few issues and regular service. Trent was an awesome service advisor and was really great explaining what was covered and what was not. He suggested some things that were not covered but never put the hard sell on me for them. That actually helped me make the decision to do them. The work took longer than expected but having a loaner was great and did not impact my schedule at all -- something I really appreciated. I was not able to make it back on the day my car was ready and it was no big deal that I needed an extra day. Overall, my experiences for service at Mini of Steven's Creek have been positive but this one was fantastic.

Great Service at Mini Cooper Santa Clara

Robert was great. He was really nice to work with.The whole staff were all very helpful.I noticed a small star in the windshield after I got the car home and they took care of it with no hassle or questions. I would recommend Mini Cooper in Santa Clara and ask for Robert.

Great People to Deal With - No Pressure

Nice people and efficient to deal with. Dealership and inside building are very cramped - thank goodness we're not claustrophobic. Our sales consultant (Ken) is an honest and attentive person - quickly responded to our questions and requests.

mini rules

smooth experience in and out all positive reviews customer service is as cheerful as going to Disneyland

No pressure sales

GIfford was great! I appreciated the non-pressure sales approach of the dealership. Made the buying process enjoyable. Thank you!

Wonderful experience with Robert Roberts!

I just leased a new Mini at Stevens Creek with Robert and had a really great experience. From the moment I arrive to the dealership, Robert was very attentive to me. He explained everything to us in a calm and professional manner. I could tell Robert just seemed really interested in helping me make the right decision unlike most dealers who just want to sell you anything and everything. Robert was very patient especially when we told him that I had to step out for a few hours for a family party. Robert went above and beyond by emailing and texting me updates on finances while I was at the party. Robert was able to give me a great deal for my car which I am so grateful for! Robert had prepared for our return in order to have a smooth rest of the transaction. He was also very thorough when walking through the details of my Mini. Even stayed passed his regular work hours to finish up with me. And finally, he even so awesome enough to take pictures of me and my new Mini to document this great occasion! Thank you Robert for making my Mini experience so easy and great!

enjoyably experience

I always dreaded the actual purchase of buying a car...but Stevens Creek Mini seem to make the process pretty pleasant. ...Thanks for the great customer service

Great service

Great experience working with Larry Lyon. He was informative, patient with my questions and through my decision process. I didn't feel pressured to purchase. Since my purchase he has checked in on me a few times. His fills up with mgr had been exceptional.

Quick and painless

The purchase process was quick and painless. Everything was completed in three hours.

Sants Clara Mini

Anthony Williams was our salesperson and we were very satisfied with the seevice. The finance guy Henry is really good as well. It is our second mini that we have bought here. We got a good trade for our 1st mini and bought the Countryman. Very pleased with this dealership. We would recommend everyone to buy their mini here. They have a solid team of people that make a car buying experience a happy one.

2014 Mini convertible

Scott Rachfal was most helpful, and a pleasure to work with.

LOVE mini of SC!

I bought my car here just shy of a year ago, and the whole buying process was extremely easy! I actually had it built for me, and Gifford (our salesman) and Carole (sales manager) are both fantastic! They remember us every time we go in- they even remember my husband and his car, and it's not even a mini! maintenance is a breeze- they called me letting me know I'm due for an oil change, and we set up an appointment right then. When I took it in, I was able to add in a detailing. Pepe was my service advisor, and was very helpful with everything. Lily (my mini) is just as beautiful as the day I first picked her up! Thanks MINI!

Go to Ken Ohran! Great Service!

Mini of Stevens Creek has great service! I work with Ken Ohran and he was wonderful! He went out of his way to work with the price I had in mind. Carol was just as personable and made my experience there an unforgettable one. I was happy with the quality of the car and the quality of service. I highly recommend going to buy your mini from Ken and MINI of stevens creek!

LoVe My Mini !!

This was the BEST experience I have ever had buying a car. The Customer Service at Mini Stevens Creek is all about " Customer Care". Henry ( In Finance) was no pressure and very helpful with my financing. Carol (The Manager) took the time to meet with me about my options and helped me get a great deal. Tony ( Sales/ motoring advisor) was Awesome ! After explaining to Tony what I was looking for he not only found the perfect car for me, he even came in on his day off to meet with me to seal the deal. Super impressed with this guy!!Thank you Mini Stevens Creek !! I am so happy with my Mini, It makes driving Fun again!!

Great service

We had a very Pleasant buying experience our salesman Tony was very awesome thorough and took care of us also I did have to return to sign some papers they had forgot about and they gave me an upgrade on my warranty which is very awesome we would not hesitate to return to the mini dealership for future purchases we would highly recommend this dealership to friends and family

Great service takes care of customers

Great service great staff takes care of their customers answers all the questions

Mini cooper S buying

I woke up that morning and was going to buy the new VW GTI from a dealer I had already spoken to and discussed numbers. But something struck me in the morning to go check out the MINI and I in fact had no intentions in buying too coz I needed a fast n zippy car that gti had it.When I entered the dealership showroom I checked out the new 4 door hardtop cooper S and checked with the sales person Marco to test drive it. We test drive the car with sports and without sports package. Obviously the one with sports was fun! I took about an hour to decide which car I wanted to buy - GTI or MINI. After doing all the comparisons and stuff I also got to know that this MINI has the 228i/328i engine and that was a major factor for me since I at that time owned a BMW 128i. I Wanted a sporty small zippy stylish car and this car had it all! Plus the brand!I bought the black hardtop 4 door cooper S with sports and tech package!The buying process with Marco was extremely smooth. No back n forth no haggling. The trade in value was pretty good for my 128i and everything just seemed to fall in place. After we decided to buy the car, Marco gave us a demo about one of the coolest features in the MINI called the over boost which is like s nitrous boost and this was so much fun! But recommended not to do it in the new car obviously till it breaks in!Well after all the demo and waiting the finance manager called us in for paper work and the deal was made and when he handed me over the key I was super excited! This is my first brand new car of my choice and I absolutely loved it!This whole buying experience was extremely smooth and big thanks to Marco coz he was very easy to work with n ask questions. He cared for his customers and that's very important in this job; not just in selling the car but to make sure the customer is aware of what they are buying and to give suggestions!I would definitely recommend my friends who are interested in MINI to get to Stevens Creek mini dealership

2year maintenance

I receiced kindly explanation about my car condition.

Great Services.

Awesome service. Polite to customers. Clearly explain details to benefit customers.

Straightforward and even fun

I was terrified of buying a new car having been in my previous car for 17 years and my car before that one for 10, but coming to Mini Stevens Creek was extremely pleasant. In fact, my buying experience was about as easy and fun as being 20 years old with my best friends at a Siouxsie and The Banshees concert. Cameron and the staff were all straightforward and very helpful. Thank you!

Great service. Great car.

We met with Marco to buy my new Mini S Cooper 4 doors. The whole experience was great, easy and fun. A little too much wait here and there is the only bad thing we have to say.

Great service