MINI of Montgomery County

Servive visit

I was greated promptly. The service representative understood exactly what I wanted and quoted a reasonable time for completion. In the event, my car was done sooner than promised, the service seems to have been done correctly, and my car and I were out of there in no time with my car having received a wash. The facility is comfortable to wait in and the dealership serves donuts, bagels, and coffee to waiting customers. A very nice experience.

Mini of Montgomery is the best!!

From the minute we walked in until the following week we came back and purchased my mini the service, sales and managers were great!

Pleased

I recently had the pleasure of purchasing a vehicle from MINI of Montgomery County, best customer service deserves praising. Juan Troblanca was outstanding, courteous and Honest...I couldn't be more pleased.

excellent used car buying experience

Fantastic used car buying experience. Salesman Juan T. polite, knowledgable, responsive, no pressure....a pleasure to work with. As a 67-year old driver I've worked with many dealers; these folks were the best. Finance manager Tim V. also great to work with; no pressured add-ons. Straightforward and clear. Bought a low-mile 2007 Subaru Impreza; dealer prep & service fantastic. See these guys!

Annual Service - 2013 Mini Cooper Roadster-8/9/16

Mini of Montgomery County in Gaithersburg, MD, provided outstanding service on 08/09/2016. My Advisor (Brian Metheny) was excellent when checking in my car, responding to my repair/checkout requests, identifying repair/checkout items, keeping me advised of the time required to make repairs, offering refreshments that were onsite and a ride to pick up lunch (if needed), and getting my car repaired and washed in a very timely manner. The Mini of Montgomery County dealership is clean and well decorated. All of the staff were courteous, professional and polite. It was a great service visit!!

The salesmen were very pleasant and helpful.

Our salesman was Edio. He and the manager, Nick, at the dealership were very pleasant and helpful. The longest wait was the final paperwork. We helped close the dealership down on that Saturday. I love my Mini and am happy that I went there to buy it.

Marvelous Mini Service

I bought my car (Mini)from them 4yrs ago and have ALWAYS been satisfied with the work performed on my car and the customer service is phenomenal - Danny Randall is the MAN! He explains things and is ok repeating when I ask, answers every question. Will always recommend this place.

Not a good place to buy a used car

Nick the salesman was fine but the service manager refused to repair the car. So if you go there looking for a used car, buyer beware. The service manager was not worried at all about the issues with the car and said somone will buy it. Later, after I left they called but these guys are "criminals" just like 80% of used car salesmen.

Great buying experience

The salesman, Juan Torreblanco, was extremely helpful and knowledgeable. He made the buying experience very fun, and was never pushy or high-pressured. He worked very hard to find me the car that I wanted and met the price point I was looking for, and always with a smile and "no problem" attitude.

Jaime J. Torrenblanca

Jaime is amazing. He is very client service oriented and always go over and beyond to accommodate my requests at any given time I call.

Warranty Work

Thorough on checking the car over and effecting repairs and updates. They went over and above when they replaced the wiper blades, too!

Sales Team

Excellent customer service! I would definitely recommend it to my friends.

Terrific purchase experience

We recently bought our second Mini from Mini of Montgomery County and were extremely pleased with the care and attention that Steve Brooks gave us throughout the transaction and afterwards! He searched cars throughout the country to try to find exactly the combination of colors, packages and options that we wanted. Business Manager Umar Chaudhry expedited the financing review and carefully explained the available alternatives. We have been extremely satisfied with the service department, which has been responsive and quick in scheduled and unscheduled maintenance service visits for our 2014 Mini and know we will receive the same excellent service for our new 2016 Mini. We highly recommend Mini of Montgomery County.

purchse of a used FJ Cruiser

after looking for about a year for an FJ Cruiser that was in good condition and not over-priced, I found one, the day it went onto the internet at Mini of Montgomery Co. Living 140 miles away, we corresponded via email. Juan Torreblanca was my contact and couldn't have been more professional or nicer. Following our correspondence, we scheduled an appointment for Sat morning. The car was in beautiful shape, the dealership is immaculate and the sales team were extremely professional. it was one of the best vehicle purchase experiences I have ever had. this team understands that today's consumer will use the internet search engines to find a car before visiting half-dozen dealerships.

Amazing Experience

My experience at Mini Montgomery was excellent and in large part to Jennifer Barreto. She wasn't pushy. She allowed me time to consider my options. She was incredibly friendly and new her stuff about the Minis. I look forward to staying in touch with Jennifer. I LOVE my Mini. Love it.

AWESOME All Around!

I was at Mini of Montgomery County on Thursday for my MINIs first regular service. It was a very pleasant experience from the moment I drove in to the moment I drove away. The service writer was polite and respectful. As I waited I enjoyed a fresh bagel and coffee. I talked with my motoring advisor, who gave me a tip on driving my MINI. I shopped in the MINI store. Everyone was friendly! I even got to speak with and thank the gentleman (such a nice person!) who washed my car. The time for the service went quickly and I was on the road again before I knew it. I love my MINI!

Great Service

I had a great experience recently while purchasing a pre-owned mini. Pete (the representative I worked with) did an excellent job of providing me the information I need and was very down-to-earth. The rest of the staff was just as professional and courteous. When purchasing a car, I look for a comfortable environment with competent professionals to work with and I found that at Mini of Montgomery County.

MINI of Montgomery "Awesome"

I would like to commend Jaime Torreblanca, Service Director, and the "entire staff" at MINI of Montgomery County for their excellent customer service and professionalism. I can always rely on their expertise and never have to be concerned about the excellent maintenance and service provided. Kristen is the BEST. She has found her niche as a knowledgeable Advisor with compassion. Even when she is the bearer of bad news, she has the ability to walk one through the process in detail, cut corners and find a way to make the costly Pill a lot easier to swallow. Kristen, Thank You!

Ann Milkes

I never have to worry about my car being properly serviced and the staff is AWESOME!

LOVE MINI of Montgomery

We have come to appreciate all of the Passport dealerships. The purchase of a MINI with Jennifer's help was absolutely fun and easy. She walked us through every step. Jennifer is the best salesperson ever!! And a big thanks to Tim in finance and Matt in sales!! What a great staff.

Best Car Buying Experience

I had been looking for a Honda for months and found the one that I wanted at Mini of Montgomery. Since I lived more than an hour away, I started the process online and made it clear that I wanted to get as much of the paperwork and negotiating out of the way before coming into the dealership. Stephen Brooks was my salesperson. He communicated with me via e-mail and told me what to expect. We were able to handle the majority of business by phone/e-mail so that my time was well spent when I arrived at the dealership. I truly appreciated the fact that he listened to me, helped me purchase a vehicle that I wanted, and respected my time. There were no fast sales pitches or pressure to purchase at any time (that means alot!!). The Finance Manager (Tim) was also very helpful and provided much useful information. My paperwork was processed in an efficient manner and I was on my way, left to enjoy my new vehicle! Thanks for the best car buying experience that I've ever had:0)

great service1

Had to bring in my Cooper after an incident with debris on the freeway required replacement of a wheel. It was handled by Danny Randall who was super helpful, very pleasant to deal with, gave me a loaner and kept me updated on the repair. All of this makes an unfortunate situation so much easier to deal with. So happy that mini is finally conveniently located in MoCo!

Great Service

When I bought my mini last year, everyone I worked with was outstanding, from sales to service. There is a dealer closer to where I live but I will always go to Mini Montgomery for service. Staff are informative, honest and pleasant. The best!!

Great experienced in buying a used car.

I purchased a Subaru Outback and I am happy. Juan TorreBlanca, the Sales advisor. Juan is very patient and understanding. Great Service, very knowledgeable. His manager is very nice also. I will recommend the Mini of Montgomery County dealership.

Wonderful Customer Service!!!

Nick at Mini - Montgomery provided outstanding customer service. After the first initial response to my inquiry about a particular vehicle via email. My dream vehicle was purchased less than 24 hours later... the finance department remained at the dealership until all of the customers were serviced ( I was the last one :-)). There is not one negative thing I can say about this dealership.

Convenient and great.

Efficient, fast, honest, communicates clearly. What more could you want in a service provider? Oh yeah, right next to Costco, so the time wait time was productively filled with the monthly shop. We were tired of driving to Annapolis for service( though the dealer there was terrific)...so decided to try Passport Mini. Yes!!!! This is now our go-to service provider.

Very satisfied with our Sales Associate

We initially were looking for a specific used Mini. Our sales associate, Castor Estrada, kept in touch with us for a year trying to find what we were looking for. Since we were not able to find the used car we decided to purchase a new Roadster last week. Castor was great through the whole experience.

Excellent Experience

I had a wonderful experience during the purchase of my 2015 Mini Cooper Countryman at Mini of Montgomery County! The motoring advisor, Castor and business manager, Umar, were VERY friendly and professional during the entire purchasing process. They answered all my questions regarding the different Mini models and purchase options. Castor is very knowledgeable of all the Mini's features. He reviewed each Mini feature with me. Castor made sure that I was comfortable with operating and using the features before I drove the car off the lot. I recommend HIGHLY and ENTHUSIASTICALLY Mini of Montgomery County to anyone seeking to purchase a Mini!

Grate Dealership

I only needed a car and a dealer that would take care of it, I was not aware that I was gaining a second family who would look after my car needs... The sales staff were out most helpful to me selecting my car and the additional service warranty that I wanted and needed. As for the service department, they are AWESOME! I love my Mini and the dealer I purchased it from. If you are looking to buy, new or used car, I am sure you would be in good hands choosing Mini of Montgomery County.

Great people and service

It's a great place. My only regret is that I'm not an extended lease person and will have to return to my regular mechanic at the end of the year. They are responsive to my inquiries, no matter how stupid or complex. And I came in because I was concerned about a chunk out of my tire (which aren't under warranty anyway) they took a look at it and told me it needed to be replaced. A little worried that perhaps they were adding unnecessary cost, I took my car and their price to my regular mechanic who has taken care of my family for years, and he completely agreed with their assessment and their price. It's great to work with a company and dealership with such integrity.

Customer Services started great and ended terrible

I purchased a great 2014 MINI from MINI of Montgomery County. Sale went well and my sales person was great...initially. After having my new car, my husband called Sirius Satellite Radio and they advised him that my free subscription was up in June of 2015. Since my sticker on the window said "Satellite Radio w/1 year subscription, I knew they were mistaken, so I called and emailed my sales associate Jennifer B. When I received her response, I was shocked to hear The 1 year Satellite radio is initially issued with the vehicle, so in your case the 1 year subscription has expired." My response was that as a courtesy and to stand by their sticker, they should honor what the sticker said. They refused. Not so much as a call either, all through email. No, "I'm sorry Ms. Clark let me see what we can do" or lets try to work this out, nothing. It was basically, my tough luck. WORST CUSTOMER SERVICE AND VALUE OF A CUSTOMER EVER. Yes, I bought the car...I didn't have this experience until a week after the purchase. Prior to this incident I would have recommended this dealership, but after this treatment and lack of understanding of a mistake made solely by their company, I'd say run as fast as you can to another MINI dealership

Finest experience of a lifetime

I bought a brand new Mini Cooper hardtop from this dealership. The staff are very friendly and especially it was a pleasure to work with Sales advisor, Juan TorreBlanca and Sales/Finance manager, Edward. Throughout the car buying process, they were very patient and answered every single question. Long live Mini of Montgomery.

Great Customer Service, Timely, Happy Customer!

Mini of Montgomery County focuses on service: not only do they have individualized and attentive Customer Service - they make sure your car is well cared for - they provide you with a loaner if you need it, do not perform unneeded repairs, get done early, and wash and vacuum your car. What's better than that?!

David Lee and Nick Kuhar were great!

We purchased our new 2015 Mini Cooper S Hardtop on New Year's eve. Our Motoring advisor Nick Kuhar was awesome!! He was honest, thorough, and has been very helpful along the way. And the dealership GM, David Lee was really friendly and excellent to work with. He really did care about his customer. I certainly will recommend this dealership to my friends, and will definitely come back for our next MINI.

Ms. Lopez

Excellent dealer and staff. I love my mini cooper.

Friendly staff, fair markup

I got a used Toyota Prius from the Mini of Montgomery county several months ago, and I have been very satisfied with the vehicle so far. Jennifer was the used car representative I worked with, and she was very friendly and upfront throughout the whole buying process. I felt the asking price was fair, and the process lasted about 2 1/2 hours. I would definitely say I had more trust in the dealership compared to others I'd visited previously. All the paperwork was taken care of with minimal hassle.

Exemplary Service!

Daniel Randall was amazing! I have a mini cooper and it had several lights blinking that I had no clue what they meant. I was told from another dealership that everything was fine. However, the lights kept coming on, so I knew something had to be wrong with it. Daniel was very caring and went over and beyond. I will always come back to Daniel and refer everyone I know to this dealership. Thank you, Daniel!

Great Dealership

I've had my mini for a year now. The purchase could not have been easier - everyone was helpful and polite. I LOVE the car - still not tired of driving it - went yesterday for my very first service (oil change) - I was able to wait for the car and it was done so quickly. I was just getting comfortable in the waiting area when they were calling me to say they were finished. The car was washed AND vacuumed. I love the car and couldn't be happier with Mini of Montgomery County.

great service

I brought my mini in for an un scheduled oil change. They brought it right in and not only changed the oil but gave me a fantastic car wash. The mini looks new inside and out.

65 Miles from PA

I love easy reviews! Saying something about MINI of Montgomery County is easy. They provide excellent customer service, which is why I drive 65 miles one-way for my MINI Cooper to have high quality repairs at MINI of MC's great facilities. Five stars!

Great experiences!

We found Montgomery Mini through the Internet while searching for our perfect car. MM had a great car for a fair price. It was there when we arrived and was just as advertised. The process for purchase was great, and the service department has been great to work with. 5 stars here so far!

Excellent Service!!

from the beginning it was the best purchase experience for me and my boyfriend. we felt encouraged but not forced at anytime, the sales person was super kind and always helping us in the entire process. we are very pleased with the deal, and i have no words to describe the fun car that we bought.

Execellent Customer Service

As an out of town buyer I was surprised at how quick and stress free the process of buying my Mini was. The sales staff were professional, low key, and very helpful. I checked out cars on Saturday and drove back to NYC with my new Mini on Sunday - only wish I could use them for service too. I have family in the area so I may try to schedule checkups and service with visits. Love the car

NO muss no fuss service

I bought my Countryman in for service since my gas pedal was sticking. I was in the loaner and out the door in under 15 mins! The repair was done by the morning of the next day. I couldn't pick up my car until a few days later but that was no problem for the Mini dealership. When I did pick up my car, it was washed inside and out--very pleasant experience all around!

Great Experience

Great dealership! Very friendly staff, they were not pushy at all and my motoring assistants were extremely thorough in making sure I got exactly what I wanted when it came to receiving my beautiful new MINI. Very good experience, hope to back here again when it comes time for another purchase!

Annual Service

Check in was very friendly yet professional. Good review of service scheduled and discussion of any problems that needed to be checked. I was updated during the service on a problem found and was very happy with the estimate for repair. Car was finished promptly when they originally estimated the departure time.

New Mini!

I went to Mini of Montgomery to just look, as I had not driven a Mini. I had, though, done a LOT of research to figure out if I could even afford the purchase of a new Mini. I was fairly certain I could afford it, but was not ready to buy when I went in. I wanted to get a feel for the place, the car, the entire experience. By the time I finished my test drive I told Mike "if I can afford this car, we're gonna make a deal tonight". And we did indeed make a deal that night. I had to wait until the following morning to pick up my new car, as it was being shipped from Virginia. But I got my new car the following morning, and am absolutely thrilled with my purchase! I highly recommend this dealership, Mike Disogra, and the entire team that works there. If you are in the market for a new car, don't overlook Mini of Montgomery. They are great to deal with, have great cars, and are easy to work with.

Repair

I have a 2003 Mini which was just acting "tired". It seemed to have lost its zip and frankly did not like to move so quickly. I took it to the Mini Dealer for repairs fully expecting to get gouged and give up my life savings. I was met by Dan who was cheerful, pleasant and overall nice! He put me in a loaner car and explained the service agreement. I received a call from him before the day was out explaining a couple reasons that my car lacked its zip. We put new spark plugs and wires in and now it's happy as can be. And, the best part is it didn't cost nearly as much as I had anticipated! Overall, great service, nice, friendly folks and a great value for my money.

Great Sales and Finance Dept.

Our Salesman was Scott Bezold and he was helpful even before we went to the dealership. He was very professional and informative through his email and answered all the questions we had. Was very knowledgeable with the car. The Finance manager was very fast and really worked hard to get us the best rate.

Mini is the max

My Mini's windshield developed a non collision stress crack and I was going out of town in a few days. The excellent staff got the correct parts ordered, took the car in and had it ready when promised. The staff kept me up to date and provided me with a loaner car which was very easy and hassle free. I would not hesitate to recommend this Mini dealership to anyone for sales or service.

Great service at this place!

Very nice facility with very nice people! Excellent customer service.

A dealership worth visiting

This is my second purchase from this dealership, and I've been pleasantly surprised with the service as well as the personnel, I always find the facility to be very clean, they also have great coffee and pastries, which are a plus lol.

Errol was a great motoring advisor for my purchase

Errol D'Souza was very easy to work with. The rest of the staff were very professional and made the buying experience go off without a hitch. I wouldn't hesitate to return for another purchase in the future.

Great dealer

I bought my used Subaru from this dealership. Scott was very friendly. It was a very low pressure dealership. They kept me comfortable while I was waiting to sign all the paperwork, cleaned the car for me to bring home, and ordered in some missing parts for me. After dealing with other dealerships this one was above and beyond in my opinion. Been 2 weeks and the car is running great.

Great experience

It was a great buying experience. My husband likes to negotiate and our salesman, Calvin was very polite and gave us the best deal possible. I traded a Mini in and wanted my wheels & tires transferred to the car I purchased. It was no problem and was done quickly and efficiently. We were only there several hours and traded a car in and drove away with a used Mini.

Brought our new 2014 Mini coupe "S" Great Service

I especially like the sales person Mr. Disogra and the sales manager Mr. Lee. They both were very fair with me and treated me with the upmost respect, especially as a Vietnam veteran.

Mrs F Moore

Amazing customer service experience! Fabulous facilities, no hard sell just a courteous, understanding, helpful and natural keenness to help us buy the right car, price and deal for us! Huge thanks to Christian Lee and Jaime Torreblanca!

service

I took my Mini for service, even though I bought it else where. The service department was very good. I was able to get an appointment quickly and the service was very quick. My Mini is happy with its first oil change and I was pleased with how quickly I was in and out. I will continue to use this Mini Service Dept for all my Mini needs. The staff were highly efficient -- they were also very pleasant!

Mini of Montgomery County

Great cars; great service. Nothing more to say than that.

Purchased Certified Mini Clubman

Overall a quick and pain free experience. Very helpful , friendly staff. I'm not happy that I bought a maintenance package but that is my own stupid fault - when I got back to the finance guy I had forgotten that it was their thing to coax you into one so I'll end up with some expensive oil changes because it is unlikely my breaks will go out in the next 3 years. Oh well.

New Car Purchase

The day started off with a very friendly greeting from Mohammed. I could not have asked for a more patient and attentive, kind gentleman to assist us. I brought my family and a sandwich was promptly available for my 7 y.o. who I found not long after filling his stomach, was happily engaged with a showroom representative in a friendly game of soccer (with a beach ball - no harm to any mini was incurred). We drove a few styles of Coopers and agreed on the make and model. We had to attend to some other business in the later afternoon but Mohammed agreed to stay late if needed. The dealership closes much before we could return. Not only did Mohammed stay late but he was SO patient and he went over every detail of the car after the transaction that kept us until almost 8pm! I mentioned the time and suggested he may like to go over the car at a later date but he just smiled and had no worries. We never felt rushed or pressured. I suspect he would have treated us the same had we come back time and again. I love my Mini and Mohammed made the whole experience perfect. I highly recommend this dealership and especially Mohammed. Sorry for any type-o's -

Left turn signal light stop working

I discover my left side scuttle turn signal light didn't come on when I activated the turn signal. I came in 3 days earlier to make a appointment to get it fix. Service staff was very friendly in checking my vehicle and had the bulb ordered immediately. I came back on a Thursday to the dealer and had the left turn signal bulb replaced within a few minutes. Service was friendly and efficient. I would recommend to anybody to come to this dealer to buy a mini and have it serviced.

Nick at Mini of Montgomery is BEST salesman

I recently visited Mini of Montgomery in search of a new car. Nick was who helped me, immediately greeting me with a smile. Usually anyone who walks into a car dealership has a preconceived notion that they are going to be ripped off, but for the first time I did not feel bombarded or taken advantage of. He asked me questions to get to know my life and interests to see where to even start. He patiently took me on multiple test drives until i found the right fit, and then took me in to speak to a manager to discuss the pricing. Everything went smoothly and i am SO happy in my new Car. THANKS NICK AT MINI OF MONTGOMERY! Anyone who is considering buying should give him a call, he will take care of your needs so everyone wins!

Purchase of A Used Mini Cooper

Purchase a used Mini. At first everything seemed to be just great. Was told all about the car and what features, etc. it had. Got home and showed to my brother-in-law. He questioned me about the tires when I told them they were new. They were not. Went to a dealership in Richmond, VA and was told the tires were the original tires on the car and they all needed to be replaced. Tried to get the dealership to replace old tires with new like I was told when I bought it and they refused. The salesman said he told me that none of the tires were new then changed his story to only two tires were new - even repeated that in an email. Then they came back and said that that was not what was said - even after I had it in writing. Went round and round and they finally paid for two tires - but would not even pay sales tax on the tires - unbelievable. The salesman was not honest with me and his boss was just as bad as he was. Would advise anyone to be very careful = they are not honest.

Honda Pilot

This was the best experience I have ever had at a car dealership. Thanks for the easy process and taking the time to explain many of my options to me.

Competent Staff-Nice Dealership

The sales staff was very friendly and knew the facts about the cars they sold. They wouldn't bargain down much but delivered on everything they promised. I was influenced by the 30 day limited warranty because when making such a big investment it is comforting to know there is a guarantee of reimbursement if something major is wrong mechanically. While not for everyone, the Mini Clubman fits my needs and lifestyle very well. It is also a plus that the dealer is near my home when repairs become necessary in the future.I have not bought a used car in some time so it is important to buy from a dealer who has a reputation to protect. I highly recommend buying a car that has a factory warranty with a year or two left on it or a car that comes with an extended warranty. Then you will be covered for more than just the powertrain and don't have to worry about repair costs piling up.

Amazing Service!

This was the best car buying experience I have ever had. They were the first dealership I visited and luckily the only one that day. I called ahead of time and they made sure the car I was interested in was brought to the main lot and ready when I arrived. Everyone that works here is extremely friendly and down to earth from the car sales men to the receptionist. The car sales men are also very witty and knowledgeable which made the buying process very pleasant. I would recommend this dealership to everyone!

Excellent!

I bought an Acura Tl from their used car lot and it was a great buying process in general. They assured me the vehicle had been inspected days earlier and that they would give me a limited 30 day warranty. Their Sales rep. was excellent and very friendly! I bought the car within 2hr with no headaches! Would recommend highly!

Honesty

They offered the best deal and it was a very good deal. I should of took it, went some where else, paid less for the car but the repairs after the first three weeks are more then the car. Should listened to the honest sales man at MC MINI.