Mike Castrucci Ford

FANTASTIC EXPERIENCE

Everyone at dealership was very helpful, kind and patient with all of our questions. Best customer service ever! They actually took the time to show me how all the features work - which is a lot! Highly recommend these guys they are #1 in my book. I will definately be spreading the word about our experience at Mike Castrucci Ford!

Great experience

Everyone at dealership was very helpful, kind and patient with all of our questions. Best customer service ever! They actually took the time to show me how all the features work - which is a lot! Highly recommend these guys they are #1 in my book. I will definately be spreading the word about our experience at Mike Castrucci Ford!

New F150

Seth is an great. I'm very particular about my money and my trucks. He was extremely honest and straight forward in all aspects of the sale. Seth spent a lot of time with me answering all of my tough questions. I think so highly of Seth that I plan to purchase another vehicle exclusively from him.

Got a Great Deal

I bought my second new car from them recently. Be aware that their advertised price may include rebates that aren't disclosed in the description, so make sure to ask about ALL rebates that are factored into the price. The salesman, Seth, was straightforward about the pricing and easy to work with. Their price made it worth the 2 hr drive.

Used car review

Overall, I was not impressed with their used car salesman named Cliff or the attitude of their sales manager. He used the classic used salesman tactics at the expense of honesty. I felt like I got a fair deal in the end, but would not be comfortable referring anyone else to them unless they are car and sales savvy.

Not the best

Poor follow up. Purchased from someplace else. Recommending our fleet cars be purchased from dealer I purchased from

Treated Fairly

We met with Robin Skiff at Mike Castrucci and he worked my wife and I to provide us the vehicle that best met our needs. When it came time to negotiate price, we felt that Bobby understood the market competitiveness and sold us our Escape at a fair price. When we came in to pick up the vehicle Robin arranged to have us meet with the electronics person, so that we went through the new Sync 3 system and preset all our phones, music, Bluetooth, etc... and we were ready to go.

2016 Ford Fusion

All the staff, sales, finance, and service were very professional and friendly. Salesman, Robin Skiff was extremely accommodating in working with me to get just what I wanted in financing and options for the vehicle. Have to say it was a pleasant vehicle buying experience, didn't feel pressured and would certainly recommend and give my business to Mike Castrucci Ford in Milford again.

Simple and Fast! Best way to buy a car!

If your looking for an opportunity to purchase or lease a new or used car then Mike Castrucci Ford in Milford is the way to go. Recently worked with both Bobby and David to lease a new Ford Focus. They both made the entire process simple and fast. The attention to detail and ability to work within my budget really was a huge reason why I decided to lease from them. With this level of professionalism I will continue to lease at this dealership.

201 Ford Fusion

All the staff, sales, finance, and service were very professional and friendly. Salesman, Robin Skiff was extremely accommodating in working with me to get just what I wanted in financing and options for the vehicle. Have to say it was a pleasant vehicle buying experience, didn't feel pressured and would certainly recommend and give my business to Mike Castrucci Ford in Milford again.

Excellent purchase experience thanks!

Our purchase of a brand new 2016 Ford F150 XLT was smooth and very thorough. The truck was exactly as described and then some, and we had a very easy and stress-free sales experience. We highly recommend Mike Castrucci Ford and especially our sales guy, Gavin Glevicky!

Love Mike Castrucci Ford!

As always, Mike Castrucci Ford put us in a great vehicle at a great price. The process was quick and stress free. Charlie and Bobby are always a pleasure to work with and yet again, I walked away knowing I paid a fair price. I will always recommend Mike Castrucci Ford!

Love Mike Castrucci Ford!

As always, Mike Castrucci Ford put us in a great vehicle at a great price. The process was quick and stress free. Charlie and Bobby are always a pleasure to work with and yet again, I walked away knowing I paid a fair price. I will always recommend Mike Castrucci Ford!

Amazing

Everyone was super friendly and my time was very precious to them, I was in and out in no time. Everyone helped and worked together to get me the best deal they could.

Salesman wasted my time.

John Clark did not get out of his chair once to help assist me in my car shopping. Didn't even scan my license and made me put the dealer tag on because he was lazy. I found it very unprofessional. He also never returned my calls when I was promised a phone call back. I waited hours for nothing.

Making an extra buck can really hurt you sometimes

I inquired several times about a 2016 Ford Mustang Shelby GT350...I was informed it was being sold "quite a bit over the sticker price" ... I was never quoted a price! Why do dealers do this? Just to make an extra buck! What a joke....they alienate many potential customers by doing this... I currently own a rare Mustang and have owned several Shelby's and other Mustangs...without paying "over sticker" I have owned 36 cars in my lifetime and buy one or two per year... I won't ever buy one form this dealership! I hope it was worth it!

Inspect your vehicle well

Went there to purchase a 2013 Silverado. I had asked them the condition of the truck and had them walk around the truck to let me know of any defects (asking them to look it over in detail). Flew in town to get the truck. They picked us up from the airport. When I was inspecting the vehicle, I noticed an excessive amount of rust. Someone had tried coating over the rust and put in a brand new bed liner to hide something. Even after telling the dealer that I was not interested in a rust bucket, they were pushy to make the sale. I was an obvious buyer; otherwise, I would not have flown in town to get a truck. I was not impressed with the service and was told no truck no ride back to the airport.

Best family to buy a car from.

I have bought cars and trucks from Mike Castrucci for years and never once had anything but top of the line service. I would highly recommend any Castrucci dealer. I feel he treats his employees good and they treat his customers great.

Great Experience

By far the best car buying experience I've ever had! Bobby and his team took care of us and made sure we left feeling great about our purchase!

Great Experience!

By far the best car buying experience I've ever had! Bobby and his team took care of us and made sure we left feeling great about our purchase!

Awesome experience

Just wanted to say we had a wonderful experience getting my son a new truck. The sales associate, Glenn Knell, was extremely knowledgeable, and helped us get the truck my son wanted. Glenn was very professional in every aspect

Easiest Used Car buying experience

Found a used Chev Avalanche on the Castrucci website so called and got Chuck Shannon who was very helpful assuring me it was available and asking if I would like to test drive it. When I said yes, he gave clear, thorough directions to the dealership in Milford. We arrived he got some information from me then pulled the avalanche to the door and said go for a ride and even suggesting a highway route to use knowing we were not from the area. When we returned we were undecided and he did not pressure us at all and offered to help with any questions and added that if we wanted to make a purchase he would make it as fast and easy as possible as he was a consumer too and he treats his customers as he likes to be treated. Since he was off the next day we waited a couple days and called to see if he still had it. Again Chuck was very helpful and said he would have it ready if we wanted to drive it again. We arrived, he met us and had the car ready to drive. We we agreed to purchase it and he followed through on his earlier statements making the entire transaction fast yet efficient. Even managed to get it cleaned up in record time. He is a true professional and a person I'd recommend to anyone looking for a trusted salesman to help acquire a vehicle.

Shame on you

I went to Castrucci to look for a F150 that they have listed. When I got there the truck had bald tires on the front. I asked the salesman when is this going in for reconditioning. He said oh we don't do that anymore we just take them in on trade and place them for sale. He said we have to do it that way because everyone else does and they want to put it out for the lowest price they can. I told him if the owner of this truck with 48,000 miles was too cheap to rotate the tires then he was too cheap to change the oil, no thanks. Here is a news flash to all Ford dealers you are supposed to run a top notch facility like Corporate tells you. Yes you can put your garbage out on the lot and someone will buy it today but just wait till the market crashes again. I hope your sales people are saving their big paychecks because leaner times are headed this way. Buying vehicles is horrible in Cincinnati area.

Forgotten about customer

Test drove multiple Fusions late in the evening on Sunday (8/2). Decided on a brand new 2016 Fusion. Filled out my credit application, and was told I would be given a call the next day (8/3) once they had made a decision/came to terms on what I was approved for/interest rate. The next day it is close to closing time and I still had not received a call so I called them myself, only to be told they were moving office buildings that day and had not had time to look at my application and they would call me the next day. Tuesday (8/4) rolls around and still no call when it comes close to closing time. I call yet again, get transferred around several times and then hung up on. I called back again and was told they still had not looked at my application and they would "for sure call me back the next day and they hadn't forgotten about me". Wednesday (8/5) I STILL had not received a call so I YET AGAIN call them back to be told my sales man (Jim Turner) was not working that day and they really had no idea what was going on with my application and I needed to call back the next day and speak with my salesman. Thursday (8/6) I call yet again as I am sitting at Jeff Wyler getting ready to sign for a new vehicle (because I am fed up at this point) and am told by my salesman that he still hadn't heard anything about my application and they had lost my phone number so that is why they personally had not been calling me back and he would recommend I go ahead and buy a vehicle from Jeff Wyler if they had something I wanted. L O U S Y way to be treated when you're getting ready to purchase a $20,000 vehicle. Never in my life have I known a company to just forget about a paying customer and then tell them to take their business elsewhere.

Best car buying experience around!

I have to say that I have purchased a lot of vehicles in my life, but I have never had service like I received at Mike Castrucci Ford in Milford. From the moment we arrived on the lot we were treated with respect and Bobby Castrucci and his team rolled out the red carpet for us. I will never buy another vehicle anywhere else! Thank you!

Awesome dealership! Great car buying experience!

I have to say that I have purchased a lot of vehicles in my life, but I have never had service like I received at Mike Castrucci Ford in Milford. From the moment we arrived on the lot we were treated with respect and Bobby Castrucci and his team rolled out the red carpet for us. I will never buy another vehicle anywhere else! Thank you!

Customer for Life

Easiest buying experience I've had. I was able to sit down with Bobby and within minutes was able to come to a deal on a new Explorer that met all my expectations. While at the dealer, there was no hassle in paperwork or with my trade-in. Charlie even volunteered to come out to the lot and help me setup my Ford Sync, along with the new accessories on my vehicle.

Above and beyond for their customers

I have been dealing with Mike Castrucci Ford for the last few years. Charlie Corchran and Bobby Castrucci have went above and beyond to make my wife and myself satisfied customers. Dealing with Bobby and Charlie is very easy and they are very upfront and honest. Since we have purchased 6 new cars from them my uncle and father has been repeat customers of theirs as well. I would highly recommend Castrucci Ford to anyone in the market for a Ford Motor Company Product . Give them a shot and I promise you will be very satisfied with Castrucci's Service!

Too Easy!

Bobby Castrucci and his sales team make it so easy to buy a car, that you would be a fool to go anywhere else. I call him up, tell him what I'm looking for, he calls me with pricing etc then let's me know when to be there to sign the paperwork. I have never spent more than 30 minutes in the dealership in the 9 times I've purchased vehicles here.Top notch!

Best buying experience of my life, hands down!

Bobby was a breath of fresh air in the car buying experience. Buying a car or truck can be one of the most, if not the most stressful and overwhelming decisions you ever make. These guys were honest, upfront, and genuine from the start all the way through servicing. I have dealt with three other dealerships in my life, and Castrucci ford earned a customer for life. No pressure, no hassle, and just a great buying experience. I can be a very indecisive and stressed out individual when purchasing a vehicle. Not with these guys! They found exactly what I wanted and I got a GREAT price and didn't even have to go through the uncomfortable haggling process. Their price was under what I wanted to pay and my expectations based on research and other dealerships. If you don't visit them, you're doing yourself an injustice.

Great sales experience

I have been buying vehicles from Castrucci Ford for years now. Everytime I buy a new vehicle the process is handled with the best customer service and personalities that you could imagine. From the top down. Bobby Castrucci and Ryan Egan do a fantastic job making it so easy from the purchase of the vehicle to delivery. I will never buy any car or truck from any other dealership as long as they are handling my business. I would also like to give a big thanks to Bob Castrucci for making my pick up and drop off experience the best in the business when I have service done or need paperwork.

I have been to them all and Castrucci Milford is the best

Because of the sales team Castrucci in Milford has been my preferred dealer after 35 years of buying Ford's in Ohio! No hassle sales personnel taking advantage of you. Absolutely the best trade in value anywhere.... Take it from a man who owns 18 Fords, Me.

Simply awesome!

We love our new ford's! Bobby Castrucci and the team at Ford is wonderful! From the time we walked in until the time we left, they were very helpful with all of our questions and concerns. I was very nervous because I had never bought a new car. Ryan made me feel comfortable in the buying process! They even have an area for kids! The service doesn't stop there, when I need oil changes or routine maintenance, they get it done! I wouldn't buy a Ford anywhere else! All of my family buys from Castrucci Ford! They are always so friendly and helpful any time I need something. Thank you!!!

They saved the day!

My daughter was recently at a horse show in North Carolina. I was in Loveland, Ohio. Then I get a phone call that our 2010 truck broke down. She had it towed to a dealer near the show. The service department told me it would need $12,000 in repairs. I knew we wanted to get a new truck in the upcoming fall, so I did not want to spend that kind of money to get it repaired. This all happened on a Wednesday. Our 4 horses and trailer had to be off the show grounds by the following Monday! In a panic I called Bobby Castrucci and in only 2 days, he and Charlie had me in a new F350! I drove it to North Carolina on Friday and we had everyone back to our farm on Sunday. I don't know of any other dealer that would put me in a new truck without seeing my old truck (I traded it in). My old truck was towed up to Mike Castrucci Ford the following Monday. Mike Castrucci Ford saved the day!

new car

fantastic experience. From start to finish and the sales team was awesome. After several weeks looking for a more reliable used car, I stopped in and spoke with Bobby. He asked if I would be interested in a new car. With less than perfect credit, I thought it would be a waste of time, but gave the okay to check. He was able to find financing for a new car well under what I had planned to spend on a used car. Excellent service after the sale, has also been experienced. Honest dealerships are hard to find, but I found one with this location!

Great Experience every time

I live in Columbus OhioI drive to Mike Castrucci Ford every time when needing a vehicleNo pressure at all to buy a vehicle and very friendly and knowledgeable sale staff. I have bought 4 vehicles from this dealership and even have had friends from Columbus buy from themDefinitely the drive is worth it for meAsk for Bobby he will take care of you

Customer for life

Easiest buying experience I've had. I was able to sit down with Bobby and within minutes was able to come to a deal on a new Explorer that met all my expectations. While at the dealer, there was no hassle in paperwork or with my trade-in. Charlie even volunteered to come out to the lot and help me setup my Ford Sync, along with the new accessories on my vehicle.

Great sales process

I have been buying vehicles from Castrucci Ford for years now. Everytime I buy a new vehicle the process is handled with the best customer service and personalities that you could imagine. From the top down. Bobby Castrucci and Ryan Egan do a fantastic job making it so easy from the purchase of the vehicle to delivery. I will never buy any car or truck from any other dealership as long as they are handling my business. I would also like to give a big thanks to Bob Castrucci for making my pick up and drop off experience the best in the business when I have service done or need paperwork.

Scammers

I visited this dealership in search on a 2015 F-250. I was a very motivated buyer and was going to buy a truck any day, I visited them because they had the best inventory in town. The salesman was knowledgeable about the truck but offered me a ridiculous price for my trade-in and would not work with me at all on the price. I purchased from Northgate Ford the same day.

Disreputable. Steer clear of this dealership.

Bought a used 2014 Mercedes GLK350 two days ago. As I was leaving the lot I noticed a low tire warning. Immediately stopped and put air in the tires. Didn't really concern me much because I figured it might have been sitting for a while. Got a few more miles down the road and received a notice that it was 300 miles overdue for service. That's great they didn't even bother to change the oil in a used car which probably means they did nothing at all to it after receiving it as a trade. Later that same afternoon, a light came on telling me that one of my daytime driving lights was out. Wonderful. Took it to a Mercedes dealership to get it looked at and serviced. Ended up costing me $1100 to get all the normal service items done and the light repaired. Any reputable dealer would have done all this and had the car as "like new" as possible before I picked it up. I did send an email to the dealership since every time I've tried to call my salesman for the past two days he's either been out of the office or with a customer. And of course, no response from anyone at the dealership either.

Worst dealership experience that I've ever had!

Castrucci Ford had listed a 2015 Ford Fiesta online below invoice. Valued my trade-in through their "Black Book Value Your Trade" option available online. Spoke to Gary Plunkett over the phone; he acknowledged that he had seen the value of my trade-in online. I also made it clear that I was remitting payment for the remainder of the transaction in cash.On 06/30/15, I drove to Castrucci through a blinding rainstorm with the intention of buying the new car, & trading in my old vehicle. Took the new vehicle for a test drive, but found it odd that Plunkett didn't seem interested in looking at my trade-in while I was away on the test drive. Upon my return, Plunkett stated "our used car manager doesn't wasn't your trade-in" as an attempt to give us much less than what Castrucci's Black Book value had appraised the vehicle for. It also appeared that since we driven over an hour to get to Milford, Plunkett may have used the 80's mentality of car sales in thinking that we were desperate to make a purchase. I'm assuming that Plunkett's mindset was stuck in the 80's in thinking that we were going to sit in that musty trailer for hours listening to everyone scream at one another while we begged for a deal. Sorry, but I left my "I am an idiot" t-shirt at home. Plunkett and Castrucci Ford intentionally wasted my time and made this "the absolute worst car buying experience that I've ever had" BY FAR. Rating this dealership with a "1" would be rating it too high.Here's a message for Plunkett, and for potential customers of Castrucci Ford: Shop around (as I did) prior to visiting a dealership. Have multiple offers in place. If the first dealership attempts to play a game on you, leave immediately. As an FYI, I had multiple deals in place for a new car prior to visiting Castrucci. Virtually every dealership was chomping at the bit to get my business.Guess what Gary...my plan B worked. I stopped at your closest competitor, got the deal that I wanted, and left with a much better 2015 vehicle than the rain stained white one that you were attempting to bait and switch us with. Not only would I NEVER EVER waste my time with any dealership affiliated with Castrucci, I would strongly advise anyone reading this to NOT WASTE YOUR TIME with Castrucci. There are too many new car dealers around that DO WANT your business to put up with the 1980's type of games.

Do Yourself A Favor And Shop And Buy Elsewhere

This place is a circus. They advertise low price, then claim the price was misprinted. They also agree to deals that no manager conveniently remembers when a sales person leaves (apparently happens quite a bit). If I were Mike Castrucci I wouldn't want my name on the building, and If I were Ford Motor company, I wouldn't want these jokers selling my products. Peter

Professional and courteous dealership.

The 2-year lease was almost up on my Explorer and I was over the contract mileage limit. Not to mention I encountered some financial issues during the lease that created a financing challenge. At Mike Castrucci Ford, I was welcomed by Jim Turner, salesman. Mr. Turner did not waste my time and was very courteous and respectful! He spent the proper amount of time with me to make sure he understood my needs and showed me the new options Ford has to offer. My information was quickly passed on to Bobby Castrucci in Finance. He truly listened and worked hard to do the best he could for me and my family. We drove our brand-new 2015 Ford Escape off the lot a couple days later. Everything was ready, all I had to do was sign! Mr. Turner presented the vehicle features that I was not familiar with...and we were on our way! I was truly sold on Ford a few years ago...and now, Mike Castrucci Ford is the dealership for my family. Couldn't be happier!

2015 Escape

The experience was extremely easy no high pressure. David Layer walked me through all of the options on the Escape and answered all my questions. I will recommend the dealership to my friends

2015 ESCAPE

We stopped by Mike Castrucci Ford to look at the new Fusions and Escapes. We were undecided between the two. Charlie Cochran greeted us and from then on our experience was terrific. He told us to drive each vehicle so we could get the "feel" of each one. We decided on the Escape and told Charlie what options and color we wanted and we would return the next day to buy it.Charlie had our new car ready and waiting for us. We took care of the paperwork and had to wait for the guys to detail it. Seems there were a few cars ahead of us which told us we aren't the only ones who think this dealership is great and Charlie Cochran is awesome.

New Ford F-150 Purchase

This was a fun experience. They gave me a great deal on the truck and my trade in. Ryan did a terrific job as a salesman, he answered all my questions, didn't pressure me, but made the whole process a pretty easy decision. This is my 4th F Series Ford truck and by far my best buying experience.

Excellant Salesmanship.

The Salesman Glen was very knowledgeable, professional and personable. I will and have recommended him to many friends and family. I went in for an oil change and left with a new Ford F150.

Great cars, Great People, & A Great Deal

I recently purchased a new 2014 Ford Flex from Castrucci Ford in Milford, OH and would recommend them highly to anyone looking to purchase a new Ford. Bobby Castrucci and his team are out to make sure you have a good experience buying a new car from them. As a single woman, I am always a little worried that I will not get as good a deal or be treated the same as a man when shopping for a car. I am pleased to say that was not the case at Mike Castrucci Ford and am very satisfied with the deal I got. I have recommended them to my friends and family and will continue to do so.

No pressure lease experience

I did my homework online and found Mike Castrucci to have the best lease deals in the Cincinnati area. I knew what I wanted to lease, needed to have my trade in paid off, and had a bottom line monthly payment I was comfortable with. Dave was able to take care of all of those needs, made the process quick and smooth, and he was truly a pleasure to work with!!

NEW FORD EXPLORER

Everyone at Mike Castrucci Ford are very professional and knowledgeable which made my truck purchase very enjoyable. From start to finish everything was very positive and seamless. Thank you for an awesome vehicle and a great buying experience!

Best Dealership in Cincinnati!

The entire staff was extremely helpful and were always quick to answer any questions I had. I felt at ease with the process and they handled everything very quickly and I will always be a loyal customer!

Great Experience!

I had a wonderful experience purchasing my new Explorer here. I was very nervous since this was my first time find a vehicle on my own, but everyone was extremely helpful and professional and made me feel very comfortable in the process.

New Explorer Purchase

My husband and I had a great experience buying a new Ford Explorer. Our sales rep Joel Campbell was friendly and professional with no high pressure. We did not expect to purchase a vehicle that day but are very glad we did. I would highly recommend Mike Castrucci Ford.

New Ford Explorer Purchase

My husband and I had a great experience buying a new Ford Explorer. Our sales rep Joel Campbell was friendly and professional with no high pressure. We did not expect to purchase a vehicle that day but are very glad we did. I would highly recommend Mike Castrucci Ford.

F-150 Purchase

Staff at Mike Castrucci Ford was very knowledgeable and many trucks in stock to choose from. My wife and I looked a several trucks and test drove two of those. Salesperson, Gary Plunkett, was patient, knowledgeable and friendly. I did not plan to purchase a vehicle that day but I did and I am very happy that I did. Great experience and great people.

exceptional quick service

My sales represetative Jesse Kaylor was polite profesional and no high pressure. When I explained to him our limitations on what we could afford he went to work and got us the vehicle and the financing in very short time. The Finance Manager Josh Holston was aslo very polite and professional as well. This was the best experince purchasing a vehicle in long time!

Best Purchase experience in years no high pressure

My sales represetative Jesse Kaylor was polite profesional and no high pressure. When I explained to him our limitations on what we could afford he went to work and got us the vehicle and the financing in very short time. The Finance Manager Josh Holston was aslo very polite and professional as well. This was the best experince purchasing a vehicle in long time!

Best Decision Ever!

I'm a new business owner getting set up for my grand opening. It's a very busy time with too many details to name. Purchasing my vehicles from Mike Castrucci Ford has been the easiest, most hassle-free part of my business set up. I received excellent customer service and prompt service. It was the best car buying experience I've ever had. Thanks Ryan Egan!

Best Decision Ever!

I'm a new business owner getting set up for my grand opening. It's a very busy time with too many details to name. Purchasing my vehicles from Mike Castrucci Ford has been the easiest, most hassle-free part of my business set up. I received excellent customer service and prompt service. It was the best car buying experience I've ever had. Thanks Ryan Egan!

Great Service!

Got me the exact car (white ford fusion hybrid titanium) I wanted in 2 days at a price better than anyone in state! They followed up on my purchase without being intrusive or pushy. My purchase was easy without any hassle.

Outstanding!

Got me the exact car (white ford fusion hybrid titanium) I wanted in 2 days at a price better than anyone in state! They followed up on my purchase without being intrusive or pushy. My purchase was easy without any hassle.

Best price on F-150's Cincinnati - Excellent Sales Team

Most of us do our homework and know what a good deal is for a specific vehicle. I emailed the Mike Castrucci Ford Sales manager with my deal offer (new F150 purchase and I had a trade-in). Bobby Castrucci reviewed my offer and accepted the offer the same day (he called me and we confirmed details of the specific truck and details of my trade). I stopped in that evening and less than an hour I was out the door with my new 2014 F-150 Supercab. This is how buying a vehicle should happen. No games. Straight up and people that respect your time.

Very customer oriented, professional in every way!

I live in Celebration, Florida and I found these guys on line and bought from Sean with blind trust... I was not disappointed! I had very specific needs for a conversion van, and they made it happen, exactly as I asked. Did I mention that I had to have it in 2 weeks when I was flying to Ohio on business? These guys did the impossible... And I even got a free coffee from Sean :)I will be back for more vans... soon! (I own and operate a fleet of Fords)

"Great Buying Experience at this deanship " Mike M

I purchased a 2014 Crew Cab from Casstrucci Ford last week. The experience with Ryan and Bobby was most enjoyable and went very smooth.Ryan had a truck already pulled up for me to drive once I arrived. I drove the truck and told them what I wanted and they met my expectations with no issues at all. Both Ryan and Bobby are very professional and do a great job of meeting the expectations of the customer. This was a great experience and would highly recommend Mike Castrucci Ford and their team of professional salesman.Thanks Bobby and Ryan for a enjoyable buying experience.

Purchase of a new Ford F-150

Upon arriving at the dealership, my wife and I were greeted by Glenn , our salesman but we did NOT feel the usual high pressure approach you get from car dealers. From there we felt as if our experience only got better. The entire staff was nothing but helpful and friendly through out the sales process! We have nothing but praise for the Castrucci Team and look forward to doing more business with them in the future.

Great Experience

The purchase of my new 2014 Ford F-150 couldn't have been any easier. These guys are the best for a reason and worked hard every step of the way for complete customer satisfaction. My wife has also bought a new car and the experience was the exact same. Never buy a car anywhere else!! This should be everyones dealer of choice.

Great buying experience

I purchased a new 2014 Ford F-150 from Mike Castrucci Ford. I have dealt with a number of car dealerships in the past year, but Bobby and Gary provided, by far, the most enjoyable buying experience. They were extremely responsive, and made doing a deal easy. No pressure, no games, just open and direct communications. Really, this was such a positive experience. Things could not have gone more smoothly. I would highly recommend a visit to Castrucci Ford, and specifically Bobby and Gary, if you are in the market for a new car.

Would definitely use again.

Bought a used Focus earlier today and couldn't be happier. Mike G. listened to what I was looking for and showed me a few options that fitted what I was looking for and was within my budget. The whole process was easy and everyone I spoke with was friendly and professional.

best experience I ever had

I started just doing some research on their website and received a call within an hour. By the end of that very same day I was driving home in a new car. They worked very hard to get me the best deal possible. I had a specific priceline. And they got me a better car than I thought I could get. Would recommend to anyone..

Great Purchase Experience

Hi, I purchased a brand new 2014 Ford Escape from Mike Castrucci Ford Milford and I recommend this dealership to anyone looking for a new car. Jim Turner was my sales person and he provided me with excellent service, a stress free experience and is all around a great guy! The paper work was a snap and I couldn't have expected a friendlier staff. Thank you Jim and Mike Castrucci Ford!

My 4th vehicle from Castrucci Ford, another great experience

I just took my daughter to this dealership over the weekend to get her first new car. I had previously bought 3 other cars here and I alway feel I come away with a good deal. This was a great experience once again. They were fair on the price for the trade in fair on the price for the car and once again we had a hassle free experience (she got a 2014 Focus). I always come away feeling good about the deal and know I'm coming back for my next car. The salesman, Tommy Settles, was great!

Poor sevice

One if the worst dealers I've ever been in. Tried to low ball my trade in. Tried to say something was wrong with it, another low ball trick. I've owned Ford vehicles all my life, I have bought several new in the past 35 years. This dealership has changed my mind, I may buy a Toyota now!

Great Service

Got a great deal on a 2015 ford fusion and our salesman, Jim, was so nice and friendly! Would recommend this place to all friends and family!

Great placed to buy a Ford

I have purchased several vehicles from them over the past several years, Glenn, Josh and Bobbie are great in what they do, sell cars.Thanks

Hoops and Hurdles to Get Advertised Price

Found an Escape Titanium at a price we wanted to pay on Cars.com. When we went to Castrucci, our saleman told us write away that the only way we get that price is if we financed using dealer financing and if we had a trade in. Both of which are not disclosed on Cars.com. After a while we found the car and the battery was dead, so after being charged we took it for a test drive. There was a high pitched whine coming out of the fan motor when the AC was turned to high (it dissapears when it is turned to medium or lower). When we got back to do a walk around there were scratches on the car that would need to be buffed out. What did all this tell us? Walk away, there were three red flags... Looks like we will order one from Ford Directly and skip the Cars.com experience. Two bad experiences in one day from dealers on this site indicate No Mas!

I almost bought a Honda, but...

I didn't. I was set to buy an Accord. Glenn Knell walked me through the options on the Fusion, and what a great car this would be to look at. Was able to get a car with more features, more fuel economy, and a better ride - and they got me a great deal. They made the process quick, easy, and comfortable. My wife and I love our Fusion.

Hands Down The BEST Car Buying Experience Ever!

Charlie and the finance team worked super hard to get me in the 2014 Ford Escape of my dreams! I couldn't be more pleased and have no intentions of ever shopping anywhere else again for a car. They are rock stars!

Bad to GREAT!

When it came time to help our son purchase his first brand new car there was no question that we would go to Mike Castrucci Ford. We worked with a young salesman who made a serious error in judgment. He failed to disclose all of the information on the car being brought from another dealership. The car arrived, we looked at it and we were not happy (to say the least). We were very disappointed in the car and the salesman. Bobby Castrucci called and apologized on behalf of the dealership (no excuses which was refreshing). Bobby listened, asked what he could do to fix the problem, and he fixed it! Our son ended up with a much nicer car at the same price - excellent outcome! Thanks Bobby!

Purchased a new 2014 Focus Titanium

I purchased my last vehicle from Mike Castrucci Ford in Milford, Ohio in 2011 and when the time came to purchase my next new car I did not hesitate to return. I worked will Bill Mason, who was extremely personable and knowledgeable regarding the purchase of 2014 Focus Titanium. Bill explained all the features of the car including the Dual Clutch Transmission. I had all my warranty work and oil changes and even body shop work completed at Mike Castrucci Ford and would recommend them to anyone.

Quick and Easy

I tend to be very wishy-washy when it comes to spending a great deal of money. It's a big commitment. My Salesman understood my personality and was very patient as I worked it out in my head. There was no pressure at all as I test drove several different models. He answered all my questions thoroughly and provided feedback as I deliberated my decision. Once I made up my mind it was smooth sailing from there. Process was quick and easy great service all the way to the end.

Quick and Easy

I tend to be very wishy-washy when it comes to spending a great deal of money. It's a big commitment. My Salesman understood my personality and was very patient as I worked it out in my head. There was no pressure at all as I test drove several different models. He answered all my questions thoroughly and provided feedback as I deliberated my decision. Once I made up my mind it was smooth sailing from there. Process was quick and easy great service all the way to the end.

From Kings Ford to The King of Ford!

I set out on April 11th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didnt have the exact car that I wanted, so they said they would order one. I was told it would be ready in 4 to 6 weeks and I needed to put down $500. After 8 weeks of waiting, I was told that it was going to be another 8 to 10 days. On the 19th day (total of 10 1/2 weeks) Kings called and said my car was ready. I rushed up in anticipation and I couldnt believe my eyes when I saw that the car was not what I had ordered. They were unwillingly to work with me and just said we obviously dont have a deal and Ill get your refund out to you tomorrow. It was obvious to me that they had sold my car to someone else. (And it took a phone call and two weeks to get my $500 back.) I was ready to say screw it and just go buy a Camaro, but I reached out to Mike Castrucci Ford in Milford. It was the best move I made through the whole process. Jim Turner emailed me back within just a couple of hours. I went up on a Saturday and within minutes; he was able to find the exact car I wanted. The papers were signed right then, and 3 days later, I had my car. They will be my first stop in the future. Thank you for making the process so easy! And thank you Jim Turner!

Integrity - None

My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later the issue remained noticed next day after car pick up contacted dealer, told to bring it in few days. Accident happen next day as a result of miss diagnosed problem; this I know because I was told it would be another $1,800.00 to fix the real issue (WTF). Dealership replaced throttle body on original visit. Now stating we need to spend another 1,800.00 to replace other parts. Insurance company had an investigation and totaled the car. Dealership is taking no responsibility, which is why the title is what it is. Hope your experiences are better.

quality service satisfaction

I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work was performed competently, and promptly at a reasonable cost. I have every confidence in the staff and service department manager, Joe Spaw. I highly recommend the Mike Castrucci Ford service team for all vehicle services.

Clueless Dealership

Last week I called the dealer at 800am and asked their sales hours, they said they were open starting 730am. I show up and no one is in the sales room. We go outside to look at some C-Max which we came to see. By 830am no one had greeted us, we did run into a staffer we asked a question of, but he said he was only there to mark cars for recall. We went back inside to the showroom, look for a C-Max brochure, none in stock. Still no sales folks there, then we got help from a finance guy. Told him we wanted to see a hybrid model, and showed him the dealer's website said they had 2 in stock, and those are the cars we came to see. We followed him around the various lots looking for the cars, but didnt find anything. Went to his office where he looked up the 2 hybrids and confirmed they had not been delivered, didnt know where in North America they were, but would have someone look around the dealership for them... yet the website still lists them in stock. A salesperson finally arrives and we ask if they have the hybrids, but they say they still dont know. I have to introduce myself to the salesperson (I thought they were the ones supposed to be gregarious, not the buyer). He offers to let us drive an Energi version of the vehicle so he goes and looks through the lot for about 5 minutes. He finds an Energi, but says he has to jump the car because its dead. They bring a device to jump it and move the car 30 feet in front of dealership and put in park and idling. The salesman says the car is so quiet you dont know its running... and right after he gives me directions for a test drive, the car turns off. I get in and the ignition wont turn, key in the cupholder. I have to get out and go back inside to seek out the salesman who comes out and declares that the vehicle has stalled yet again. We decide its too great a risk to test drive the vehicle to have it stall on us at a stoplight. The best advice we received was from another customer waiting for help who suggested we go to Kings Auto Mall where they have every model of vehicle in stock we would ever want to see...

Clueless Dealership

Last week I called the dealer at 800am and asked their sales hours, they said they were open starting 730am. I show up and no one is in the sales room. We go outside to look at some C-Max which we came to see. By 830am no one had greeted us, we did run into a staffer we asked a question of, but he said he was only there to mark cars for recall. We went back inside to the showroom, look for a C-Max brochure, none in stock. Still no sales folks there, then we got help from a finance guy. Told him we wanted to see a hybrid model, and showed him the dealer's website said they had 2 in stock, and those are the cars we came to see. We followed him around the various lots looking for the cars, but didnt find anything. Went to his office where he looked up the 2 hybrids and confirmed they had not been delivered, didnt know where in North America they were, but would have someone look around the dealership for them... yet the website still lists them in stock. A salesperson finally arrives and we ask if they have the hybrids, but they say they still dont know. I have to introduce myself to the salesperson (I thought they were the ones supposed to be gregarious, not the buyer). He offers to let us drive an Energi version of the vehicle so he goes and looks through the lot for about 5 minutes. He finds an Energi, but says he has to jump the car because its dead. They bring a device to jump it and move the car 30 feet in front of dealership and put in park and idling. The salesman says the car is so quiet you dont know its running... and right after he gives me directions for a test drive, the car turns off. I get in and the ignition wont turn, key in the cupholder. I have to get out and go back inside to seek out the salesman who comes out and declares that the vehicle has stalled yet again. We decide its too great a risk to test drive the vehicle to have it stall on us at a stoplight. The best advice we received was from another customer waiting for help who suggested we go to Kings Auto Mall where they have every model of vehicle in stock we would ever want to see...

Pleasant no hassle!

We realized early on that we shared Christian values with Jim and enjoyed our pleasant conversations throughout the buying experience. Jim searched for the truck we wanted and got questions answered if he didn't know the answer. With the X plan and incentives for 2014 pickups which he explained, there was no need for the dreaded haggling-YEAH! We felt he was working for our benefit. Very pleasant experience!

Great Car Buying Experience

Recently I visited Castrucci Ford of Milford, Ohio with the intent of purchasing a new Ford Taurus or Ford Fusion. The staff at Castrucci (especially John Clark, my sales consultant) was very professional, friendly and helpful throughout the entire purchasing process. John made the car buying experience extremely stress free, and his expertise helped me make a good purchase decision. By the way I bought a previously owned 2013 Ford Taurus Sho, and it is nice. I am very satisfied with Castrucci Ford and will recommend the dealership to my family and friends for their automobile needs.

Best new car purchase experience ever!

Loved my car purchase experience with Mike Castrucci Ford. Everyone was friendly and helpful. I had my Xplan paperwork and everything went smoothly. No hassles, no confusion. Top notch service from David Layer! Very happy with the whole experience and the awesome Escape I purchased!

Transaxle shifting problems

My 2014 Escape was having trouble shifting too hard when changing gears. The problem was identified and corrected. Amanda made sure I was kept informed of the progress and I appreciated that. The only issue I have is the front windshield was somehow cracked during the repair timeframe. We are working to have this corrected as well. Thanks to all on your team for their cooperation.

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I appreciated the quick response from Bobby (after Curtis Nissan Dealership from the Dayton mall area) contacted me & took my information. He listened and made it all happen within 24 hours without the hassle. I appreciated it.

It cant really be this pleasant

Got an internet quote from Jim and called to arrange to come in and make the deal. It was that simple.Surely it cant be that easy I thought.I cant stand going to a dealership to buy a car. Way to stressful for me. Wow was I wrong. I have to say it was a good day. The easiest time ever spent buying a car Thanks Jim and all others behind the scenes

Not sure what's being asked!

My experience was superb. I was nervous coming in as I am on my own, after a divorce, for the 1st time in 27 years. Gary was patient & helpful. The gentleman who processed my paperwork was very friendly. The gentleman who synced my phone & familiarized me w/the car was very helpful as well.

My experience was great. I was with my daughter when she...

My experience was great. I was with my daughter when she bought her explorer a few months before. I met Gary and immediately liked him. That is why I came to the dealership and I was not disappointed. I hope my experiences after the sale will be as pleasant.

Great experience

We were contacted by salesman Mike Green after we used Cars.com to contact the dealership for more info about a used Jaguar with very low miles on their lot. We had no expectations going in but my husband wanted to see it and it was worth the hour drive. Mike was in contact with us to say it was still available and had it pulled by the door upon our arrival. He knew we didn't necessarily need a vehicle so he wasn't pushy. He pretty much let the car sell itself. We test drove it and came back and decided to make an offer. They didn't come down to exactly what we wanted but we got a fair price and we're very happy with it. We've had the car for a week and we wouldn't possibly love it anymore. In fact, I have Mike Greene's card and we may buy the next vehicle from him if we can find a great SUV for my wife next year.

Our experience was great! Came in picked the vehicle I...

Our experience was great! Came in picked the vehicle I wanted and the paperwork went very fast! We will tell all of our friends and family to go there when they need a vehicle. I can't thank them enough, so so happy!

These guys are amazing! They should be called gods...

These guys are amazing! They should be called gods really! They helped me get out if a very bad car and into the "silver bullet" I love them all they're family!

Awesome experience! No high pressure sales. Very easy to...

Awesome experience! No high pressure sales. Very easy to deal with and rather quick process. I can't remember the finance gentlemens name, but, he was extremely friendly, helpful and quick! We will definitely be back for more!Thanks

Fast friendly service and a great price on the vehicle I...

Fast friendly service and a great price on the vehicle I chose to purchase and a good trade in deal as well, I would strongly recommend John Clark and Castrucci Ford in Milford if you are in search of a vehicle.

I have been using Castrucci Ford for business fleet and...

I have been using Castrucci Ford for business fleet and personal car care for several years. The staff is extremely knowledgeable,courteous and strive to please the customer. Kudos to the women and men of this dealership....

Used Car

I was contacted saying they had located the truck I was interested in, scheduled a time to go in and test drive it. When I arrived the truck had already been sold. What made it worse is they didnt even have any other trucks similar that I could look at. A huge waste of my time. The place was also littered with old styrofoam food containers and everywhere you looked there was old dried out food. Very unprofessional. If you arent spending $40000 they act like you are wasting their time.

Bought a used suv sight unseen except for pictures

Found my 2006 Ford expedition on Cars.com and having bad credit didn't think we'd get it. Was approved elsewhere at 24%. They got me a loan for under half that. How great. Talked to A salesman named Mike. He was very helpful with any questions I had and went out of his way to help me out. Always called me back when he said he would. Told him were in process of adopting older siblings and needed something I could depend on. He was never pushy and seemed honest and upfront. Said only thing he could find wrong with it is had a slight amount of rust on the rims. Not bad though. I went ahead and bought the truck over the phone sight unseen except for pictures. Did give a carfax report and has a 24month 24000 mile warranty. Husband and I went up there(almost an hour away) and when we saw it and drove it we were loving it. They had it cleaned and shinning. Was everything he said it was. Drove it home and it is a great truck. I would recommend this dealership anytime. I just love my expedition!!!

Great and Friendly Experience

Bought a new 2014 Ford Fusion from Glenn at Castrucci Ford and had a great experience. Glenn and the managers helped me narrow down the exact Fusion I was looking for with options I wanted. Not only did they take the time to help me with the options and pricing, they explained to me how the options worked and what/why I needed certain options on certain packages. I did a lot of my homework online with options and packages and was still having problems understanding how it all worked. Out of the 50 plus Fusions to choose from on their lot, the exact one that I wanted with the options and the exterior color was not available. Castrucci Ford located the exact vehicle that I wanted about 120 miles away from another dealership and had that Fusion available for me the next day. The buying process was simple and easy. This was the 4th new vehicle that I have bought and this was the first time I felt comfortable and confident leaving a dealership after a big purchase. Thanks Castrucci Ford!

Charlie Cochran did a great job, working hard for me. No...

Charlie Cochran did a great job, working hard for me. No "pressure sales" was refreshing. Took the time to make sure I was completely informed. If I owned a business, I would want Charlie on my team!

I brought my 2010 Mustang in for a key program and was...

I brought my 2010 Mustang in for a key program and was hoping that Brandi was working, but she was off that day. I had Bob Risk as my advisor that day. He was great! The dealership was busy that day, so he drove me home--What customer service!! My car was ready in a timely fashion and was very affordable. I find this service department to be the most customer service oriented out of all the dealerships I have ever worked with. Thanks Castrucci!!

My wife and I went to the dealership strictly to get...

My wife and I went to the dealership strictly to get ideas of what type of vehicle we thought we would be interested in . The sales staff went the extra mile to provide us with multiple options . They were patient as we changed our minds on what we were actually looking for in a vehicle . Once we made our decision it wasn`t the high pressure sales pitch we were expecting . They made the whole process much easier and without a lot of anxiety . We would recommend that you go and experience the same things we did .

Inquired about 6 local dealers for best price on a 2014...

Inquired about 6 local dealers for best price on a 2014 Ford Flex with specific options requiring it to be ordered. Castrucci came back with the best price and worked to honor all the incentives (they were expiring before delivery). No hassle, very professional, good communication, straightforward transaction. Highly recommend.

Mike Castrucci Ford in Milford went above and beyond in...

Mike Castrucci Ford in Milford went above and beyond in customer satisfaction when we were searching for a car. Ryan Egan was determined to find what we were looking for and made our buying experience as easy as possible. I would highly recommend anyone looking for a new car to visit Mike Castrucci Ford in Milford and let Ryan Egan find you your dream car as well. I could not be happier with my car, a 2014 Ford Fusion. I love it!!!

2012 GMC Sierra 1500

During shopping for a truck I spoke with salesman Jay Unger. He was very helpful and informative.

Everything went very smoothly with our transaction at...

Everything went very smoothly with our transaction at Custrucci Ford in Milford. Our salesman, Jon Charles, Worked with us and we were able to get the deal done. The finance guy also was very friendly and our deal was done in a timely manner. They have a nice selection of vehicles. We will recommend for our friends and family to give them a shot when purchasing a new vehicle.

Great service and terrific people to work with on...

Great service and terrific people to work with on purchasing a new/used vehicle. This is the only place that I would go to for any vehicle purchase. Thanks, John!

Jim, Bobby and Jeremy in the Finance Department were...

Jim, Bobby and Jeremy in the Finance Department were fabulous to deal with. From the beginning of the process of viewing prospective vehicles to driving my new truck off the lot, all three of these guys made the process easy. They did not pressure me to buy or try to steer me into a particular truck but they set back and let me make the decision that was best for me. In the future these guys will always get the first shot at my business.

1st, wanted to buy a Ford because they are the only US...

1st, wanted to buy a Ford because they are the only US car manufacturer that didn't use government finacial assistance.Passed up several other Ford dealers in the area, chose Castrucci because they had the strongest inventory of Ford Fusions.I have never dealt with Castrucci in Milford, so I wasn't sure what to expect. Gary Plunkett (no relation to the quarterback) greeted me in the parking within a minute or two. I told him my situation and he bagan showing me cars. He selected a few that met my expectations. Gary is very knowledgeable and focused on the features and benefits that the Fusion had to offer. Negotiation was minimal, more on the car I was trading in, and the entire process was complete within 1-2hrs. Gary spent as much time as I needed to review some of the technology the Fusion has to offer. Castrucci even has calsses every Saturday, 10-11:00 for more in depth technology education.I highly recommend Mike Castrucci, and if you choose to go there, seek out Gary Plunkett. He listens, he understands and he delivers!

WENT THERE TO GET AN OIL CHANGE, WOUND UP GETTING A NEW...

WENT THERE TO GET AN OIL CHANGE, WOUND UP GETTING A NEW 2013 F 150.I HAD BEEN THINKING ABOUT GETTING A NEW TRUCK,SO I THOUGHT I GET SOME NUMBERS TO THINK ABOUT.WELL THE NUMBERS WERE IN LINE WITH WHAT I WAS THINKING, AND TOMMY MY SALESMAN SAID ALL THE RIGHT THINGS, HE NEVER PUT ANY PRESURE ON ME.I FEEL TOMMY SETTLES WAS UP FRONT WITH EVERYTHING AND I WOULD RECOMMEND HIM VERY HIGHLY.WILLIAM E. PARKER

It has been a pleasure to deal with the guys at Castrucci...

It has been a pleasure to deal with the guys at Castrucci Ford. Mike Castrucci is a Stand up guy who truly cares about his customers!!! Bob Castrucci in the collision department is awsome!!! Thanks guys

Jesse was great to work with. Friendly, knowledgeable,...

Jesse was great to work with. Friendly, knowledgeable, very accommodating, not high pressure at all - -the entire sales experience was excellent and very pleasant. I would highly recommend the dealership and especially Jesse Kaylor.

Great dealership and a great salesman. Made the whole...

Great dealership and a great salesman. Made the whole process painless. Upfront about all options in the purchase and there was no pressure at all. Highly recommend to anyone looking for a new Ford.

We had such a wonderful experience working with Mike...

We had such a wonderful experience working with Mike Castrucci Ford. They worked so hard to find us the 2014 Fusion that we wanted within our budget. Their knowledge about the car and all of the features available helped us decide what we really needed and wanted in our new car. Buying a car can be very stressful and overwhelming, but they made us feel comfortable and were very honest and forthcoming with all of their facts and figures. They truly cared about our complete satisfaction with our purchase. We drove our car home knowing we got the best car for us at the best price. I would highly recommend Mike Castrucci Ford to anyone looking for a car. Jim Turner was our salesman and I know he will work as hard for you as he did for us.

Great job and thanks for the service! My wife and I had a...

Great job and thanks for the service! My wife and I had a really good experience overall and were very happy with the price we got for our new truck.

I recently leased a 2013 Ford Explorer from Mike...

I recently leased a 2013 Ford Explorer from Mike Castrucci Ford after 5 months I was in a head on collision totaling my car-Bobby, Glenn & Jon are awesome to work with they helped me get into another 2014 Explorer fast, without hassle and at a great price! I can honestly say that I will be a lifelong customer at this dealership and would recommend everyone go see these guys. Not only did I get a great car, they took care of me and got me into what I absolutely love again.A BIG THANK YOU! I couldn't be happier!

I recently purchased a new 2013 Ford Explorer from Mike...

I recently purchased a new 2013 Ford Explorer from Mike Castrucci Ford in Milford. It is not ready for service as yet, however, I wanted rain shields put on my windows. I called the service dept. ordered them and had them installed all with in 3 days.Now, how is that for service!! Amanda is great to work with. She was excited to see that I had bought a new vehicle. My husband and I have used her as our service rep for several years. We will continue to use the service dept for both our Ford vehicles.

VERY HAPPY CUSTOMER

I HAVE BEEN LOOKING FOR A GOOD LOW PRICE USED CAR. I WENT TO MIKE CASTRUCCI IN MILFORD, AND FOUND A 2006 JETTA. AFTER TALKING TO THE SALESMAN AND LOOKING AT 3 OTHER CARS, WE DECIDED TO BUY THE JETTA. THE PRICE WAS OK AND IT WAS A GOOD EXPERIENCE. THE MAN THAT HELPED US WAS NOT PUSHY. WE WILL GO BACK TO THEM WHEN WE NEED ANOTHER CAR. A+

I just recently purchased my third car from Castrucci...

I just recently purchased my third car from Castrucci Ford in Milford and it was an extremely positive experience each time . I am so impressed at how friendly , helpful , and efficient the employees are especial Glenn Knell, whom I have dealt with on each of my purchases. He is very knowledgeable and great at helping find what I wanted. Also, Jeremy in finance was great-very efficient . I would recommend this dealership to to everyone. Peggy Huffman

bill mason and charlie cochran got me in the 2013 taurus...

bill mason and charlie cochran got me in the 2013 taurus I wanted for the price I wanted to pay. They are very friendly and responsive to their customers feelings and to the whole car buying experience .

This dealership, and Jim in particular, were an absolute...

This dealership, and Jim in particular, were an absolute pleasure to deal with. Not only did they sell me the car at an absolutely excellent price, they did so with ZERO haggling. I picked the car up the same day I agreed the price (via email) and was in a hurry to get to an appointment - Jim went and helped get the car ready himself so I would not be delayed. I'd recommend them to anybody!

I had a great experience at Mike Castrucci Ford. My...

I had a great experience at Mike Castrucci Ford. My sales guy, Charlie was very knowledgeable and did an awesome job.. I would highly recommend both Mike Castrucci Ford and Charlie Cochran as well. What also very impressive is the consideration for your time. They were able to get me out the door in my new car in under two hours.

Had an awesome experience dealing with Glenn Knell at...

Had an awesome experience dealing with Glenn Knell at Castrucci Ford. It's the first time the "big guy" has not been sent to justify costs...I only dealt with Glenn. He was an outstanding and professional young man, very considerate and just worked to meet my numbers. The best experience I've ever had buying a vehicle and Glenn was there to make it happen. I had been to another dealer the previous day and Castrucci's way of dealing was far superior! BTW, I noticed that he is also a purple heart vet so another reason to visit Glenn for your own deal.

Phil Lowrey and Jeremy were very professional and helpful...

Phil Lowrey and Jeremy were very professional and helpful to me when I was purchasing my Focus.They answered our questions and thinks were handled quickly and professionally.Both men stayed past closing time on a Friday to work with my wife and I.I would recommend Mike Castrucci Ford to anyone, Thanks Phil and Jeremy!!

My wife and I have bought a 2003 Ford Taurus from Mike...

My wife and I have bought a 2003 Ford Taurus from Mike Castrucci Ford approximately 5 1/2 years ago, and just a few days ago we bought a2001 Ford Mustang convertible. Both times were excellent, no high pressure sales or number games. Also, our salesman Tony Holden, was very patient and listened to what we had to say, what we were looking for and didn't shy away from us when we told him our credit history. My credit was damaged due to a motorcycle accident caused by another person, but Tony didn't see this as a handicap. He was able to get us a great rate and a great price. We will definitely send our family and friends to see Tony when it's time for them to purchase a vehicle. Overall, the dealership exceeded all of our expectations, and this is why I give them my seal of approval.

thanks for all the support didn't know if I could...

thanks for all the support didn't know if I could even possibly even purchase a car or a suv took a fews days to even decide if I wanted to buy a ford but after shopping around ford had the better colors better styles gas mileage was even better so thanks again for making it possible god bless u all

After reading the reviews on this website about the...

After reading the reviews on this website about the service department at Mike Castrucci, I was very reluctant to take my car there. I had FOUR awesome reviews from people I know and because it was closest to my house, I decided to give them a try. I am so glad I did! I am the kind of person who is crazy about my car, and I didn't want to hand it over to just anyone, but I had a check engine light and it wouldn't shift, so I knew I couldn't fix it. They had my car fixed and back to me the same day. I was SO glad I chose Mike Castrucci and I would definitely recommend them. Everyone was very friendly and helpful.

MR.JIM TURNER WAS MY SALES PERSON AND HE WAS GREAT TO...

MR.JIM TURNER WAS MY SALES PERSON AND HE WAS GREAT TO WORK WITH AS HE WAS WHEN I BOUGHT MY 2009 FORD EXSCAPE NEW, HE KNOW HIS JOB ON HOW TOO TREAT THE BUYER HE IS A PLEASANT MAN I REALY LIKE WORKING WITH HIM HE IS THE REASON I CAME BACK TO BUY AGAIN AND I WILL RETURN AFTER I GET TIRED OF THIS NEW FUSION, THANKS AGAIN FOR EVERYTHING I WILL TELL MY FRIENDS AND FAMILY ABOUT YOU GUYS ! RICK LOWERY...

Having a limited budget, I had visited several other...

Having a limited budget, I had visited several other dealers who only wanted to sell me higher priced cars that I could not afford.. I found several cars of interest on line and visited Castrucci in Milford. I had called ahead to make sure the cars of interest were still available and talked to Mark.. He assured me the particular car I had called on had just finished being inspected and detailed and would be waiting for me to test drive when I arrived there..When I arrived Mark was waiting and from then on it was customer service deluxe.. There were a few problems with the car but I was assured they would be taken care of and these were put in writing.. I had a few glitches on my credit report such as co- signing on my granddaughter's college loan, but they took care of working it out.. They stayed well within my budget limits and never tried to oversell me. Mark was so helpful, even arranging the return of my rental car so I could drive my new car home. He called me the following Monday and set up a time to have the issues with my car fixed..I cannot recommend this dealership enough.. From Mark to Rocky to all who helped me with this decision, my heartfelt thanks.. I should mention I am an elderly lady and at no time did they try to take advantage of that fact.. God bless you all...

I have had terrible expirences in the past when buying...

I have had terrible expirences in the past when buying cars, Jay made the proccess quick and easy. I shopped several dealers and the price I received at Castrucci wa sby far the best.

My experience at Mike Castrucci in Milford was easy and...

My experience at Mike Castrucci in Milford was easy and enjoyable. I just chose the vehicle I wanted and John Clark and the rest of the employees took care of the rest. I will go back for another vehicle.

Took Ford Edge in for misfiring and jerking. Castrucci...

Took Ford Edge in for misfiring and jerking. Castrucci dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. After the service was completed, the cd-player no longer functioned, the accessory delay did not work correctly and the sun-shield did not operate properly.Returned for service on items that quit working after they "repaired" the car. The tech stated it was "most likely due to the weather" and the second tech said "it was only a coincidence that it quit working after we worked on the car". Without any further review, they determined it wasn't their fault and we needed a new radio. They proceeded to tell us how much they could sell a new radio to us. We complained to the customer service rep and she gave us Joe Spaw's cell phone number. I called Joe's number twice and left two voicemails and have yet to receive a callback or response.Overall there was minimal effort to determine what the issue was and great effort was made to absolve themselves of blame for faulty and poor repair work. The customer service effort was poor and made no attempt at helping the customer.The original service work created more problems, the response to the new problems was "not our fault" and the customer service was non-responsive to questions and phone calls. UPDATE:We finally heard from Joe Spaw. Joe took action to make sure that the issue was resolved and that we were satisified with the results. We were satisified with the resolution of the issue. It's unfortunate that the initial experience was less than stellar. The follow up to resolve the issue balanced out the disappointment with the initial experience.

Excellent service from Joe Spaw of se rvice dept, once my...

Excellent service from Joe Spaw of se rvice dept, once my 10 new cars have been purchased in past!!! Good dealings with Bob and Gary also!!

Both Dave and Gary were extremely helpful. Gary was very...

Both Dave and Gary were extremely helpful. Gary was very friendly, patient, and able to answer all my questions. Dave ended up actually "sealing the deal" and ensured that all parties involved were very satisfied. Together, they made the arduous task of buying a new car exceptionally easy. I was able to get exactly what I wanted. Bobby Castrucci and the other gentleman behind the desk even bumped in to make me aware that I could get a much better rate when financing. Bottom line: Everyone I came in contact with at this dealership helped me out big-time and made sure the process went smoothly. They should all be commended for their excellent work. As a first time car-buyer, I was blown away by the service I received and will definitely be returning to them in the future as well as recommend them to my friends, family, and coworkers.Seriously.

greg was a great guy. sales mgr was great at getting...

greg was a great guy. sales mgr was great at getting the price & downpayment to where I needed it to be

I came in to look - not necessarily to buy. Jay worked...

I came in to look - not necessarily to buy. Jay worked with me to get the best pricing and financing on the Escape I was looking for.

Always get a second opinion.

We have bought new vehicles from Mike Castrucci thru the years. His Milford Ohio Ford dealership has lost my business. When we take our ford explorer or ford pick up down for normal service. They always say there is a problem. Its dangerous it will cost you $400.00 to $600.00. But you have a credit $100.00. This is every time. When the woman told my wife she had bad lower ball joints. You need to have it fixed now your wheel could fall off. When my wife returned home. I looked at the vehicle report card. It said requires immediate attention.. We took it to another shop. We Had them check out our front end. They said eventually Its going to need a front bearing because its a little loose. They said the lower ball joints were ok. No Problems. There wasn't any problems with anything on the front end. It seems when we take our ford in for service they can always fined a problem. But to deliberately lie to an old customer. There has been other red flags thru the years. But I was to lazy to check. Shame on me. They have lost my business.

This is the best Ford dealership bar none. I drove all...

This is the best Ford dealership bar none. I drove all the way from Pittsburgh, Pennsylvania to buy a car from them because they always take care of me. No haggling or hassles. Thanks Ryan and Sean.

My first trip to Mike Castrucci was AWESOME!! Everyone...

My first trip to Mike Castrucci was AWESOME!! Everyone made me feel like family. No pressure to buy. I would highly recommend you shop at Mike Casstrucci!!!! Thanks to Ryan Egan and Bobby Castrucci!!!!

Best car purchasing experience in my life. Ryan was very...

Best car purchasing experience in my life. Ryan was very professional and helpful during the whole process. Ryan's knowledge of his products and understanding of my needs lead to me purchasing my new car with the no regrets. I was very happy with the whole process of purchasing I will definitely be going back to Mike Castrucci Ford in the future.

I gave the rating I did because the sales person, Jim...

I gave the rating I did because the sales person, Jim Turner, was very helpful, pleasant and explained all the workings of the car in an easy to understand manner. I would recommend Castrucci Ford and Jim Turner to anyone in the market for a car.

From start to finish my experience was excellent. The...

From start to finish my experience was excellent. The attention that was given to me by Bobby Castrucci and his team was courteous, knowledgeable, professional and respectful. These qualities were displayed throughout the buying process; as well as afterward when I went back to have adjustments. The fact that even after the sale was complete Bobby and staff went out of their way to show me the same level of service as they did before the sale, is something that has been lost at other dealerships I have dealt with previously. I highly recommend this dealership and am telling my friends and family about my experience with them.

Bobby and his crew did their best to put me into a new...

Bobby and his crew did their best to put me into a new 2012 F-150. I'm a hard person to sell to, We had been talking for almost 6 months about the FX4 going for the best price I could get. This is my first Ford I've always been a toyota or honda guy. I am very happy with the service I received and my purchase.

John gave me a great price for a great car. He even met...

John gave me a great price for a great car. He even met me an hour before the dealership opened to fit my schedule. He also dropped of my rental for me. Thanks!

The customer service was WONDERFUL!!!! I called to...

The customer service was WONDERFUL!!!! I called to request information on purchasing a new car (i.e. financing, interest rate, payment amount, downpayment/tax/title out of pocket expenses) in the morning, and my that evening I was driving off the lot in a new car. It was so fast, and easy. Everyone was so helpful.

I usually don't get online to write reviews but with my...

I usually don't get online to write reviews but with my previous bad experiences at car dealerships I had to come one here and say how easy and how smooth my experience was at Mike Castrucci ford. I was shopping for a new Fusion and was expecting to much of a deal or dealer help because of the popularity of the car but that ended up not being true. I was helped by Bobby Castrucci which I'm thankful for because he made this the best car buying experience I have had to date. Very nice, helpful, understanding, and not one bit pushy. I tell all my friends and family looking for a car to ask for Bobby at Mike Castrucci ford now.

this is the forth auto i have bought at this dealership....

this is the forth auto i have bought at this dealership. they are great people to work with.bobby is very fair.service is great . i had a very nice experience buying my new ford fusion.

Very easy and honest. This was my seventh car with...

Very easy and honest. This was my seventh car with Castrucci Ford. Very good people! They have consistenntly stood behind their product and delivered excellent service.

We had a great experience with Mike Castrucci Ford and...

We had a great experience with Mike Castrucci Ford and Glenn did everything that I asked to be able to get and afford the the new escape. Would come back for another purchase

Mike Castrucci Ford has a good selection and the staff...

Mike Castrucci Ford has a good selection and the staff members are very attentive. Fair price, and a great vehicle from Ford. We would buy from them again.

Charlie did everything he could to ensure we got a great...

Charlie did everything he could to ensure we got a great deal! We traded in an old Ford and bought a brand new one. We were hesitant to buy new instead of used, but he gave us several reasons why we should, and ultimately changed our minds!

All 5's is what this dealership deserves. Unlike the...

All 5's is what this dealership deserves. Unlike the stereotypical car salesmen who are like slippery sharks, these guys made buying a new car a great experience. They kept me informed by email about the status of my special order Fusion. They got me outstanding financing, and spent the time to explain all the cars features and how they worked. They did their homework, because they knew how to explain the car's sophisticated dashboard electronics. I'd highly recommend them to anyone looking for a new Ford.

Thanks, love the car. Nice to know that no matter the...

Thanks, love the car. Nice to know that no matter the credit score, you guys can still get the deal done. If anybody needs a car, go to Mike Castrucci and ask for Jay Unger

Made my purchase quick and easy! Very pleased with the...

Made my purchase quick and easy! Very pleased with the service. Ryan was friendly and professional. He made the entire process as simple as possible for me.

Bobby and Jesse were both great to deal with. They had...

Bobby and Jesse were both great to deal with. They had the best deal in town and I was shocked at how efficient the process was once we got to the dealer. We were in and out in under 5 minutes easily as they had everything ready and we're great to deal with. I would highly recommend them to anyone buying a Ford!

The Amazing customer service was Five Star!!!!! I was...

The Amazing customer service was Five Star!!!!! I was at a local Ford dealer looking around and called You to check on a certain type of Fusion. Jesse went above and beyond, explaining all the details and also sent me many pics in texts to show me what was on his lot. The wonderful courteous personality really Won me over along with the in depth knowledge Jesse had!I will definately recommend your dealership & Jesse to all my friend,family and P&G co-workers for their future vehicles.Thank you again,Keep up the Fantastic Job!!!Shannon SoellWest Chester, Ohio

Called with Car I wanted, Bobby Castrucci said he would...

Called with Car I wanted, Bobby Castrucci said he would call me back with what he could do, called me back, pulled credit, had my deal waiting to be signed when I arrived for my appointment. Most Hassle free Car buying experience I've ever had!

I have been looking ford a dodge dakota ford 2 weeks. i...

I have been looking ford a dodge dakota ford 2 weeks. i saw the 2006 dodgr dakota on craigslist for $ 10,000 it was $ 2,000 more than i wanted to spend. went and drove it and over all it was nice truck. we worked out a payment and i am verry happy. Dan did a great job. we will buy again from mile castrucci.

I have never bought a car so easily and so quickly...

I have never bought a car so easily and so quickly before. I told them what I wanted and with in the hour I had it and was finishing the paperwork

A pleasure to do business with. Easy purchase at a good...

A pleasure to do business with. Easy purchase at a good price with the staff going the extra step to make sure we were satisfied.

I would return to mike Castrucci for another new car...

I would return to mike Castrucci for another new car purchase. I was able to make a fair trade for my used GMC. I would recommend mike Castrucci to anyone looking to buy a ford!

We started looking into buying a new Ford Edge about six...

We started looking into buying a new Ford Edge about six months ago. So I have personally been dealing with a lot of Ford dealerships in the area. Speaking for both of us Mike Castrucci Ford has hands down the BEST Customer Service, Quality of work, and Friendly salesmen that we have found in the area.

I've bought 2 cars and now leasing one from Mike...

I've bought 2 cars and now leasing one from Mike Castrucci Ford and would highly recommend . And Bobby Castrucci has help me every time. He's a very honest and friendly and helpful car salesman. Very professional !!!!

It was our first experience buying a new car and it was a...

It was our first experience buying a new car and it was a quick and easy experience. We got great service and great people to deal with!

Working with both Ryan and Sean was a pleasure. Ryan is a...

Working with both Ryan and Sean was a pleasure. Ryan is a car enthusiast himself and that is always a plus when buying a performance oriented vehicle. He was very knowledgeable and not high pressure. I got the best price in the city from Mike Castrucci in Milford. Their deal was unbeatable. Thanks for the positive experience!

Bobby Castrucci and Jesse Kaylor did an excellent job in...

Bobby Castrucci and Jesse Kaylor did an excellent job in making sure we got the perfect F-150 Truck that we were looking to buy.

Everyone was very helpfull in grtting the car that my...

Everyone was very helpfull in grtting the car that my wife wanted. They went out of there way to find all the option she wanted and found a car in Michigan. Bill was very helpfull in helping me understand all of the new computer things in the car.

Our family has purchased two cars previously, and we can...

Our family has purchased two cars previously, and we can confidently say that Mike Castrucci Ford was the best dealership I've ever had the pleasure of working with. The employees were knowledgable, patient and very approachable. They took the extra time to make sure that we were 100% satisfied with our decision. Our overall experience was excellent and they have exceeded our expectations. They take great pride in making sure their customers are happy, and this is why we will not hesitate to recommend Mike Castrucci Ford to all of our friends and family.

Dave helped me when I was in a bind for needing a new...

Dave helped me when I was in a bind for needing a new car. He was professional and was honest. He gave us the best experience possible. We are a regular customer of Beechmont Ford and after the way they treated us compared to you guys I will continue to use you guys over any other dealership.

Everyone was so nice and helpful especially since i was...

Everyone was so nice and helpful especially since i was out of town. Josh was extremely patient since i called a few times on his day off and everyone else was equally as nice to work with.Thanks to you all. Marian

I have been dealing with Mike Castrucci Ford since 1992....

I have been dealing with Mike Castrucci Ford since 1992. I have met someone from pretty much every department in the past 20 years. The new car management team, and sales team have become like a second family to me over the years. Some days I just stop in and visit. I am always met with a smile and a handshake from the guys. My family and extended family have purchsed a dozen cars/trucks from them and have equally nice things to say about the experience! The prices are more than competitive, and the trade values are fair. These guys make buying a car as easy as buying a loaf of bread! I have had several of my vehicles Ford, and otherwise serviced at this dealership, and Joe and Brandi have always been fair and upfront with any work to be performed. Its nice to see the same faces in a dealership, and its becoming a rarity in the industry. It is my feeling, and impression, that the current staff at Mike Castrucci Ford, treat this as a carreer, and not a "job". Customer Service is NOT dead, and the proof is evident when you visit these guys/girls!!!

I was one of the unlucky customers to purchase the new...

I was one of the unlucky customers to purchase the new Ford Fusion that was recalled, i had only had the car 10 days, I was very upset with the recall and did not want the car back, they were very understanding and worked out a deal for me to return the Fusion and purchased the new Taurus, which I am very happy with. I have never had a dealer be so understanding and patient with me, I buy cars to last 8 - 10 years and want to know that I have a safe car to drive, my last was a 2005 500 Hundred,I loved that car, gave it to my son, he now loves the car stills runs great.

Bobby Castrucci worked diligently to get me the deal I...