Middletown Nissan

4.6
Overall Rating

Customer Service: 4.6 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 4.5 Friendliness: 4.6 Pricing: 4.4 Overall Experience: 4.4


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Purchase experience

4.7
Betty C. on 11/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had an excellent experience at Middletown Nissan, every one there is very friendly and helpful. Special thanks to Brenton, Michael and Steve.I'm enjoying driving my Nissan Rogue!


Sneaky Sneaky Salesman

1.6
Vote Bernie! on 10/20/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Don't waste your time on this place. Walked in with a car in mind. Immediately I was told price for this car is listed incorrectly online on 3 different sites somehow. Test drove and spent 3 hours with the salesman trying to do simple math on the cost of the car as manager kept getting it wrong.They changed the online price while I was at the dealership to reflect the correct price, which was even more than what he quoted in the beginning. I checked online this morning and "magically" it went back to the original price I saw from the beginning. Sneaky people, don't waste your time.


Michael Hamadi Made it Happen!

5
JoJo on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last week I decided to trade in my 6 year old Nissan Murano for a newer vehicle, and with the help of Lynette Garcia and Michael Hamadi, I was in a brand new Nissan Rogue within a few hours. Lynette was very helpful in initiating the trade-in, reviewing my options and ensuring I was comfortable and happy with the vehicle I would be driving away with. When negotiations began, I was introduced to Michael Hamadi. who was unbelievably kind, helpful and worked with me until I was comfortable with the terms. I am very happy with my Nissan Rogue and to be honest, they provided the best experience I've ever had in purchasing. or trading in a vehicle. I will be back and plan on continuing my business with Middletown Nisssan!


Middletown Nissan!

5
LM on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0

Thanks to Mike Hamadi and Dean G, I am now driving around in a beautiful new car that I'll love for a very long time!! They made the car buying process go smoothly!! Middletown Nissan really is like a big family and I enjoyed my time there!!!


Beyond Happy!

5
Taftj3 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently dealt with Middletown Nissan and I am beyond satisfied with the experience. I had gone to executive Nissan with a dilemma (I was well over on my lease miles and did not want to have to pay a lot for another lease). Executive Nissan gave me an offer I wasn't happy with so I headed to Middletown! I worked with Saad and Mike who were both great!!! They worked with me on getting me into a car I wanted (2016 Nissan Rogue) within my budget. I highly recommend Middletown Nissan and plan on continuing my business with them. I drove away happy and smiling, much better experience with them than I expected! :)


Michael Hamadi - 5 star general

5
Brian S. on 09/22/2016

Overall Experience: 5.0

I would like to thank Michael Hamadi of Middletown Nissan, for his help when it was time for me to lease a new car. Although I ended up not leasing my car from Middletown, Michael went above and beyond in his helping me to get my dealer to give me the best possible deal and offered to beat it if they did not give me fair value on my trade in.I originally contacted Middletown Nissan because when the other dealer ran my Carfax, there was a mileage discrepancy in it, and for that reason, they were balking on giving me full trade-in value on my car. I bought the old car at Middletown, and when I called Middletown and explained this, Michael promised that he could clear this up and get me full value on my trade in.I was already committed to leasing the new car at this other dealer, and gone as far as putting down a deposit, so was very reluctant to break the deal. Michael, offered to beat their deal by more than the deposit I put down. Because of this, the other dealer relented on the original low offer on my trade in, and gave me the true trade-in value on my old car.I am very thankful to Michael for all of his help. He was very attentive, and quickly wrote back to me several times when I contacted him. He is truly, a professional in the automobile industry, and he puts the customer first. When it comes to buying or leasing my next car, I will avoid the hassles and make Middletown Nissan my first choice.


Michael Hamadi - Above and Beyond.

5
Brian S on 09/22/2016

Customer Service: 5.0

I would like to thank Michael Hamadi of Middletown Nissan, for his help when it was time for me to lease a new car. Although I ended up not leasing my car from Middletown, Michael went above and beyond in his helping me to get my dealer to give me the best possible deal and offered to beat it if they did not give me fair value on my trade in.I originally contacted Middletown Nissan because when the other dealer ran my Carfax, there was a mileage discrepancy in it, and for that reason, they were balking on giving me full trade-in value on my car. I bought the old car at Middletown, and when I called Middletown and explained this, Michael promised that he could clear this up and get me full value on my trade in.I was already committed to leasing the new car at this other dealer, and gone as far as putting down a deposit, so was very reluctant to break the deal. Michael, offered to beat their deal by more than the deposit I put down. Because of this, the other dealer relented on the original low offer on my trade in, and gave me the true trade-in value on my old car.I am very thankful to Michael for all of his help. He was very attentive, and quickly wrote back to me several times when I contacted him. He is truly, a professional in the automobile industry and he puts the customer first. When it comes to buying or leasing my next car, I will avoid the hassles and make Middletown Nissan my first choice.


Best Dealership and Salesman!

5
Elise on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0

I can't say enough good things about our experience at Middletown Nissan, especially our salesman Dean G! I came in to see a used Rogue I saw on their website, and Dean was just wonderful. He was incredibly knowledgeable and went above and beyond during the whole process, from holding the vehicle for a few days without me having to sign any paperwork or put down any money until I could come back in with my husband, to staying late when we came back to make sure we were able to drive off the lot with the car that night. And the kicker...he had just started working there a month ago!!! He just genuinely loves helping people and really knows everything there is to know about Nissans. We couldn't have asked for a better car-buying experience! If you're looking for a car go to Middletown Nissan and ask for Dean!


review for salesman SAMI

5
RICHARD POPILLO on 09/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

this review is for dealer and especially for sales person who took care of me i was very happy with the way SAMI took care of me he was very pleasant and knowlegable if i come back to this dealer i would ask for him he truly deserves what is coming to him with my sale thank you SAMI


Buying a car at Middletown Nissan - See Janice

5
Gary C, "Systems Analyst" on 09/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been leasing Maixmas at Middletown Nissan for a number of years. I have found that Janice Rosado is an excellent Sales Person to work with. She is very knowledgeable and easy to talk with. She always finds the right car with the right options that satisfies my desires. When the price is not right she works her magic and is able to makes things work. When looking for a new Nissan, ask for Janice, you will be very glad you did.


Asad Kamal top quality, professional, very well experienced

5
Maxima2016 on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of the reasons to visit Middletown Nissan is because they have Asad Kamal. Exceptional, honest, smooth buying process, very well organized with years of experience. Speaks fluent polish.


NEW CAR ! SID IS THE BOMB !

5
Amber on 09/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid helped me get out of my lease and into a newer more upgraded car for only 40 dollars more a month . And even though I wasn't looking to pay more a month , he broke it down for me how it would benefit me in the long run . HE DID NOT IN ANY WAY PUSH ME TO BUY THIS CAR , HE GAVE ME ALL THE INFO AND I MADE THE DECISION . Couldn't be more pleased .


Great Experience! Mind Blown!

5
JennVozzo on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I cannot say enough good things about this dealership. When we found a vehicle that we liked on their lot, we called ahead to ensure that it had a specific feature. When we got there, it was determined that it did not. However, without skipping a beat, the sales team agreed that if we wanted to purchase the car, they would have that feature put in at no cost to us. The sales team of Bob Hahn and Tony were fabulous, and we felt really great about purchasing the car from Middletown, especially since we had a very bad experience at another local dealer. We did end up purchasing the car and the finance office (Theo and Steve) were nothing short of spectacular, right down to staying late to redo our paperwork for a better deal. Even our introduction to the service and parts department was smooth. We had an appointment immediately the next day for the installation of the feature we wanted, and in addition, they ordered some touch up paint for us. As minor as it is, I also want to say how awesome Darlene was at the front desk. She was friendly, helpful, and kept me company while I was waiting. Truly a rockstar!We could not have asked for a better experience, and having bought 5 cars in the last 9 years, this is absolutely the best experience we had. We will definitely be back and plan on recommending Middletown Nissan everywhere we go. Thank you guys!


First Time Customer

5
Timothy Foular on 08/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great buying experience!!!! Sid and Theo both were awesome and a huge help! My Girlfriend is excited about her new Altima. Very patient and easy to work-with. Answered all questions and we're not high pressured sales. A++++++++


Great buying experience.

5
Bill buganski on 08/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid is a very knowledgable consultant. The experience went smoothly from start to finish. I would recommend Sid and Middleton nissan to anyone looking to buy or lease a new vehicle.


Sid Shoaib

5
Linda Jehning on 08/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid was great to work with. Very pleasant, no pressure. I would highly recommend Sid and Middletown Nissan for a car purchase.


Fantastic buying experience with Sid

5
Sue and Mike on 08/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very enjoyable experience. Sid was an amazing salesperson. Very professional and personable. No pressure at all. Highly recommend Sid.


Sid - Middletown Nissan

5
Ray C on 08/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sid was very helpful and patient. Buying process went smoothly.


Sid at Middletown Nissan is amazing!

5
Michelle on 08/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid was extremely helpful in the process of trading in my old lease and leasing a brand new rouge. He was very honest and kind throughout the entire process and worked very hard to get me down to the lowest payment that I was comfortable with. He took extra time to show me all of the features of the car. I would highly recommend coming to Middletown nissan and working with Sid to get your new car!


Review of Sid

5
Lee Ann Saunders on 08/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid is an awesome salesman! Great right from the first visit. He's very concerned that you get the best for your dollar. He's a very honest salesman and treats customers very well. If you go to Nissan for a new or used car be sure and ask for Sid!


Complete Satisfaction!!!

5
Mary R on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0

Sid Shoaib was the nicest, friendliest sales associate I've worked with so far. He helped me with my Nissan trade in for a newer vehicle. He did not make me feel pressured or made me feel like I had to purchase the vehicle. I would definatley recommend him to anyone who is looking to lease or purchase a vehicle.


Complete Satisfaction!!

5
Mary Richards on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid Shoib was a nice and most honest sales person I've ever worked with. I had a very pleasant expereince here at Middletown Nissan. Sid made me feel comfortable and helped me trade in my Nissan Rogue for a better newer vehicle without feeling pressured to do anything I did not want to do. I would definately recommend him to anyone whose looking to purchase or lease a vehicle.


Sid was the best

5
Gail N Grant on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Friendly. Explanations of features easy to understand. Very enjoyable test drive. LOVED no haggling.


Dean Giglietti at Middletown Nissan

5
BETH D on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership is amazing! I am currently dealing with Dean Giglietti and I couldn't ask for a better experience with him. Patience, educated, and caring are only 3 of the many characteristics that makes Dean wonderful to deal with. Middletown Nissan and Dean have been wonderful so far. Highly recommend to anyone looking for a great vehicle and a no pressure, educational/consulting type experience. Thx Dean!!


Great experience

4.7
Kevin Yost on 08/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I just want to acknowledge the exceptional service that we received from Sid S at Middletown Nissan. Sid took the time to ask us what we really wanted out of a car and what we could afford. Went through our options with us, put up with my sarcasm and our two children. Awesome all around.


Syed Shoaib

5
Paul small on 08/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Syed did everything he could and more to get us into the car we wanted, at the price we wanted. Super friendly and accommodating, and he even threw in a free pen and keychain!


Love Sid...amazing sales person!!!

5
Annie Kelly on 08/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kept us informed and spent a lot of time with us .. Very knowledgeable about product .. Should have more like him


Super Sid

5
Joanne Ciriello on 08/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sid was a great salesman to deal with! Very professional and knowledgeable! A pleasure to deal with!


Sid shoaib

5
Raquel on 08/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Courteous, knowledgeable, answered all questions, friendly


Ask for Janice Rosado

4.8
Jhull67 on 08/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We just bought a new used car from Janice Rosado. She was one of the best salespeople I have ever had the pleasure of dealing with! Janice came in on her day off to accommodate us. She was knowledgeable endlessly patient and not a pushy salesperson at all! She is so hard working and she understood our needs. We left the dealership with the car the same day. Thanks so much Janice. You were awesome!


A note of thanks to Sid ...

5
Dave Howell on 07/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you Sid for putting me in a new Nissan Frontier at an affordable price - and fast-tracking the process (see you in 36 months)!


Middletown nissan

4.7
Krystal on 07/16/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

When you arrive to the dealership I highly recommend Sid Shoaib to be a sales representative he treats you as you were family. I've previously bought a car here and I was very satisfied with my purchase. Sid was a huge help with all my questions and concerns. There's nothing better then having a high spirit dealer willing to help you. I definitely recommend him to anyone who's looking for that car of their dreams.


Awesome experience

5
Parciaks on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience ,I definitely would recommend middletown Nissan ! They are amazing to work with and very friendly! Janice took great care of us and would definitely do business or recommend doing business with her. What a pleasant person to work with.Mike behind the counter did an exceptional job as well!!


Best customer service I've ever experienced!!!

5
Morgan McCorkle on 07/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The car buying process can be both stressful and unnerving but the staff of Middletown Nissan have made this process incredibly easy and effortless. I came in to look at a specific car that I'd seen on the website and was greeted by both Sid and Tony. They were professional and informative while making the whole process anything BUT overwhelming. Sid took me for a test drive and answered my questions quickly and accurately, while explaining certain features that I was unfamiliar with in such a fashion that I could actually understand ( considering I admittedly know very little about cars). I'm very new to the car buying process so I was put at ease by the way he walked me through what steps to take and listened to my concerns and queries with patience. I will be coming back on Saturday to hopefully finalize the deal and am greatly looking forward to it! If you have to buy a car, buy it from Sid at Middletown Nissan!!!


New Murano!

5
JJBrennan on 07/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid was a great salesman and would recommend that everyone come talk to him for new or used car needs.


Very nice dealership. Great salesman

5
Chirs on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sid at Middletown Nissan was very knowledgeable on all vehicles. He was very polite and easy to work with. He answered all my questions. I will be coming back with family members who are looking to buy. The entire staff was very helpful. I would highly recommend both Sid and the dealership.


Awesome Sales Man :)

5
Joan Z on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I wanted to take a minute to rate my recent experience at Middletown Nissan. The whole process was very smooth from beginning to end. My salesman, Sid Shoaib was awesome. He was a professional, but also made me feel very comfortable. He is a very knowledgeable salesman. He was very relaxed and did not pressure me at all. I had done a lot of research so I knew what I wanted and he knew how to give it to me. I would recommend Middletown Nissan to anyone looking to buy or lease a car and Sid is the man do go see.


good place to get a car

5
Allan on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sid was very helpful and did a good job.he was very helpful and getting a new car.he answered all my question i ask him.


Sid Shoaib

5
Derek C on 06/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Went in to dealer at 6:30pm and was finished and out the door with a brand new leased Rogue. My salesman Sid went above and beyond, he's a true gentleman and polite as heck. He knows his cars better than anyone in the business. I truly recommend Sid to all my family and friends. This was my 4th leased car in 9 plus years and Sid made the whole process an easy one. He's a great addition to the dealership. Go see Sid he will take care of you.


Totally lied to me and wasted my time

1
Totally pissed off on 06/10/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I filled out a application online because I have credit problems and I saw that they had quarantined approval. The next day I get a call stating I was pre approved so I make an appointment go in fill out more paperwork they run my credit ten times come back tell me they got a bank to approve me for up to 11000 the salesmen takes me out in a car for a test drive I love the car we go back and he tells me it will be about 20 mins. After waiting forever he comes back to tell me they won't have a answer today and that the car I drove won't work so I leave thinking I won't be getting a car. Next day I get a email from them so I call because now I'm confused speak to someone who tells me that they have me down for a brand new car with rebates being used as downpayment but bank wants a little more so after saving up for a week and making another appointment I go in to find out that the lady I spoke to is no longer there and they don't know why I was told what I was, but they would see about getting me into a car that they wouldn't mind taking a loss on, again running my credit and a hour and a half later still no car and they send me home again saying they would call me. Well I told them forget it because I was led to believe I was getting a new car now I have to settle for what they want to take a loss on. They should have honored what I was promised and made a point of getting me a answer instead they were sending me away again. They are liars and need to talk to their employees about making promises they don't intend to honor. I will be reporting them to the BBB for ruining my credit even more while they lied to me and ran my credit again. I would not recommend this dealership to anyone I know.


Great experience

4.7
Natalie T on 06/10/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My experience here was great. My salesperson was Janice R. She was very helpful and knowledgeable, making my purchase that much easier. Janice as well as her team made me feel very comfortable the entire time I was there. I've dealt with other dealerships in the past and the amount of customer service and attention they showed here was above and beyond. Thank you.


Sid was the salesman and I can not say enough

5
Patrick Lucco on 06/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am writing this on behalf on my parents Ron and Joyce Lucco who this Tuesday purchased a 2013 Nissan Frontier. They have been searching for awhile now and even looked at some of the new vehicles but another year rolls by. This month they started their search again and came to your dealership. They were very very pleased with the whole process and asked for my input. My parents are in their mid 70's and are a little nervous about the whole event. Sid was the salesman and I can not say enough kind things about this fellow. He treated my parents extremely well and explained everything to them. Various online reports and pricing was openly showed to them. Basically the same thing I was doing. Sid and the manager gave them a very fair price. Sid went above and beyond to get the truck detailed the day I came to look at it on behave of my parents. Sid was an absolute gentleman who was very knowledgeable about the vehicle. He was very concerned about every detail and that everything was as perfect as could be. In the future if a Nissan is on my horizon I will most definitely go directly to your dealership at that very moment. One last comment, the others that we met as we were looking for Sid were just as wonderful. We had pulled in Saturday with the old truck and a small boat after fishing looking for a place to park so that I could take a test drive. We looked a bit funny but a fellow employee saw us and asked if he could help. After we told him our story he described how in the morning salesman meeting we were the two guys stopping in after fishing . Both my Dad and I looked at each other with a smile and it was then I knew this was a great place to buy a vehicle.


Great experience!

5
Halfpint165 on 05/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome day buying a new car. Staff was great especially Dale!!! Made a bad experience from a different dealer to an excellent experience at middletown nissan.


Pleasant experience, worked to service my needs

5
Lola630 on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd car bought from this dealership in the last 3 years.. 2nd time working with Janice, she's great at finding me what works for my needs.. Always have a great selection to choose from, colors/styles.. She works hard at making the process quick and simple.. Staff is helpful and friendly .


Experience at Middletown Nissan

0
Kristina k on 05/28/2016

My first experience at Middletown Nissan with my sister was amazing! Janice R was the easiest person to talk to, very helpful and extremely consciences of our needs. I highly recommend her to you, it was a comfortable atmosphere!


Extreme Disappointment!!! Read my story.

1
Rjjba4 on 05/13/2016

Overall Experience: 1.0

We were on a mission to buy my sons his first car (imagine his excitement, 17 yrs old) . We find a car on their internet page and make a deal to purchase. The car had an issue that needed to be resolved. I received a call as I was pulling into the dealership for delivery that the part had to be ordered and it would take a couple of days for it to come in. We decided to take delivery of the car anyway. During this process we discovered that the hands free Bluetooth didn't work so i stopped the deal and requested it be fixed with the other issue before we take delivery (I've played this game before once you deliver your not a priority anymore).I received a phone call the next day telling me that the original problem was fixed but the Bluetooth problem wasn't fixed and it was probably with my phone (of course I disagreed) and that there was an after market Bluetooth system available. I contacted a dealership of the make of the car and was instructed on how to check if the phone was compatible, and it was. The problem was with the car. The salesperson called again and we made another deal to except a 60 day 3000 mile bumper to bumper warranty in the place of the Bluetooth working. Note, the vehicle was not coming with a warranty at all, being sold as-is.We go to the dealership the next day to deliver the vehicle. I inspect the car it seems to be good. As we were walking back into the dealership talking, i said "and there's two keys like the internet description stated, correct? " The reply was no just one key. I stopped the deal again. I was told that the internet didn't say that there were two keys. I brought it up on my phone and it clearly stated two sets of keys. After dealing again, they're going to get me another key. We move to another office to finalize the paper work. I'm handed the contract and as i'm reading it the warranty has a clause in it stating they will not warranty any pre-existing electronic issues ( The car fax made mention of the cars electrical system being checked two times). I stopped the deal for the last time!I'm still trying to understand how the vehicle was registered with a plate on it in my name with out my signature.I'm one not to write reviews, but feel its time to start! This experience was supposed to be a fun one for my son and myself and all it was was another life lesson on how you constantly have to question everything and become a fatalist. It's terrible how this world has become!!


CHEATS

1
BIGTOMT on 04/29/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Whether you have Poor Credit or even No Credit history at all, Middletown Nissan is here to help you.Everyone who comes through our doors seeking an auto loan with us is guaranteed an auto loan pre-approval. Regardless of your prior credit history, if we can't get you pre-approved, we will give you $500 on the spot*. NEVER HAPPEND WILL NOT RETURN MY CALLS AND NO CHECK THERE OWN SALES PERSON TOLD ME THRY DID NOT GET ANY PREAPROVLES CHEATS STAYAWAY I WORK FOR ANEWS PAPER THERE WILL BE SOMETHING IN THAT NEWPAPER SOON 65,000 DELEVERY EVERDAY


Scammed out of my money

1
dak0tax3 on 02/12/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I'm not the type of person to write a review about anything, but the experience I've had with Middletown Nissan has been nothing but a nightmare. They put me into what I thought was a nice car, only to find out (after purchasing) it was just full of problems. I have only had my car for a good 2 months now, and I am on my way to my 6th service repair. Oh not to mention all of the services I have gotten are not covered by my warranty, even tho I'm paying extra monthly for a more coverage warranty. This place has scammed me for my money and I would not reccomend this place to my worst enemy.


Great place

5
Anna1983 on 01/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Im looking to buy a new car to fit my family. I hope that i can find the the right car for us. The person that i am working with is helping me out so much and is very respectable about my time. I look forward to completing this deal and recomend anyone who is in the market to come to this dealership.


Bait and Switch

1.4
Calabrese on 12/20/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

Bait and switch - stay away. After finding a used car that Middletown Nissan had, I called to set up an appointment to test drive. I was welcomed the same day with an appointment with the sales dealer. Upon arriving I was immediately greeted and was asked several questions (before seeing the car). They asked me what my credit was, what I did for a job, etc. Thinking I was actually going to see the car, I answered the questions. Once done with the questions, I was told to wait for a few minutes while they located the vehicle for me. I waited, waited and waited... then waited some more. Every 10 minutes the sales agent would come over and tell me they lost the keys to the car and didn't have access to test drive it. After a good 45 minutes of waiting in the lobby, the sales man comes over and says "lets try a Nissan". This is bait and switch... the used car I was looking to see was too good to be true. What dealer 'looses' the keys to a car??? They told me they felt bad and would drive the car across the state to me to test drive if I was still interested. What dealer 1) looses the keys 2) offers to meet the customer across state to test drive. On my way out not even the receptionist said bye. The goal here was to get me in with a good deal, then switch the purchase to a Nissan. If I wanted to drive a Nissan, I would have come for a Nissan. All in all, I wasted a hour and a half driving and was one unhappy customer. STAY AWAY. THIS IS A BAIT AND SWITCH DEALER. What a joke.


happy with my purchase

4.7
Laura and Tom on 02/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Scott was an excellent sales person who made my purchase experience very easy and comfortable. He made sure to make us feel at home and ensured that my purchase was one that I could afford and be happy with. I love the vehicle and was not used to driving a large car. My previous car was a Honda Fit and I bought a 2015 Rouge SV, I love it and my husband is happy that I now have AWD. Scott and Nissan, thanks for a wonderful experience at Middletown, NY Nissan.


Great interactions with Rob,

4.7
D.e. on 01/16/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Customer service is alive and well at this business.


Terrific dealership!!

5
Kris on 01/15/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am on my second Murano lease and would not go to another dealership! The staff at Middletown is super friendly, professional and extremely accommodating! You get a great feeling from the second you walk in the door-a friendly hello from everyone you see, a beautiful showroom and just the nicest bunch of people!! I highly recommend this dealership!!! You won't be disappointed!!!


poor sales team

1
nothappy on 12/18/2014

Customer Service: 1.0 Buying Process: 1.0

poor sales team. we went there last night and looked at a car and took it for a test drive we said ok this is the first car she saw and she really likes it and we would probably be back the sales man then said well this car is going to go fast and all just something to keep you there which is i think a horrible sales effort we agreed on a price and said if we come back tonight thats the price... and the sales man said YES.... and so we went on our way and she decided that was the car we went back again looked at the car and again we took it for a test drive and again the saleman said that was the price and then we went inside and the sales MANAGER comes out and said ok guys this is what we came up with (the price on the window of the car) the car is going to be $2,000.00 more than what the salesman said and thats the final answer so i said what happened to the other price and he said oh the salesman made a MISTAKE . so basically they LIED and we wasted all our time with that car..... so at that point i was tired and walked out the door.... so THANKS for the wasted time.... so i do not give them good remarks.


Respondance

4
Thien on 10/15/2014

Customer Service: 4.0

Saw a car and it happened to be through Middletown nissan. Contacted the dealership and they got back to me the next morning, excellent response time. Quick, helpful and very friendly. No hesitation towards further detailed specifications in the exact car I was looking at they offered to go look on the spot right then and there. Also offered to make suggestions about other cars that we're similar or of other years of the model I was looking at. Definitely considering to buy from Middletown nissan.


DOESN"T GET ANY BETTER THAN SWIN!!

5
Terri Thompson on 10/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased 5 vehicles from Middletown Nissan. My experience this past week purchasing a 2015 Nissan Altima was THE ABSOLUTE BEST car buying experience I have ever had! Swin was my salesperson, I cannot recommend him or compliment him enough. He is efficient, friendly, helpful, he listened and acted immediately, after asking what my favorite color is, I responded with whatever color gets me the best deal!, Swin jokingly responded Silver is your new favorite color, he was right! He drove the car to the front of the dealership, and the rest as they say was history ...I purchased the car immediately because Swin listened and brought exactly what I wanted. If you are in the market for a Nissan, do not hesitate to call and ask for Swin, you will be writing a 5 STAR review, as I am, I have no doubts!!


I love my new Altima!

5
Jennifer Harrington on 09/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had such a great experience at this dealership. T.K. really took the time to understand what I was looking for and far exceeded my expectations. I went in looking for a used car and ended up in my first brand new car that is truly the car of my dreams! I will definitely be back in 3 years to lease another car from Middletown Nissan! Hopefully we will be looking at a family vehicle next!


Purchase 2014 Rogue

5
Sharon Escoffery on 09/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My guy TX was great. He made the whole purchasing process easy and he explained each step along the way. It was a pleasant experience seeing that my earlier experience a week before at another dealership was a nightmare..I was shock at how easy TX made it..full disclosure.. no run around and honest. I will be recommending this dealership and TX to my friends.thanks you rock.


my experiance at middletown nissan

5
richard popillo on 08/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

i found all of the people in sales were extremely friendly and ready to help. I had a worry free experience all thru the process. they bent over backward to come to a deal that was more than fair. I will recommend them to everyone. my sales rep t.k. was the best .he did things above what I expected. worked with me thru the whole process. excellent to all.


Great service

5
Sergey Mogulskiy on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in for a oil change and I dealt with a service advisor named Edward Koloski and he was extremely helpful. He understood exactly what I needed and didn't try to sell me anything I didn't need. Because he knew I was an existing customer, he gave me a little bit of a discount which I was truly grateful for. He was nice and helpful throughout the entire interaction and I couldn't be more satisfied. I will be coming back from now on and when I am ready to buy a new car, I will be coming there.


Best Nissan dealership in tri-state area

5
Roger and Lilly D. on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently leased our fourth vehicle from Middletown Nissan. It was so pleasant we forgot we were at a dealership. The setting makes you feel welcome. The same can be said for all personnel. Rob Mayne and our sales associate, Daniel Hughes gave us an offer we could not refuse. :) Daniel was most patient and knowledgeable. If you're looking for a Nissan vehicle this is the place to go.


Assad Kamal is THE BEST!

4
Mike on 07/01/2014

Customer Service: 3.0 Overall Facilities: 5.0

Assad is the reason me and my family shop here are Middletown Nissan. I remember when i got my first Sentra back in 2006, Mary Chambers was the Finance Manager who went out of her way to get me approved with NMAC and Mr. Kamal for helping me find a car that suited my needs. The one downside to Middletown Nissan is Dawn in Finance, who I feel is rude and looks down on the lower tier credit bracket. Other then that, I LOVE the staff and awesome Customer Service.


Rogue select

2
nickatnite on 06/28/2014

Customer Service: 3.0 Buying Process: 1.0

This was my 3rd lease with Middletown Nissan. Tried selling me a new vehicle that had several scratches and missing items from vehicle. I was suppose of been detailed inspected and cleaned. It was not! Was forced to incur a rental expense, because the vehicle was not ready. Also the sale person could not remember my wife's name. The vehicle is great the sales staff ....


The happiest customer ever!!!!

5
David Martinez on 06/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Middletown Nissan on a recommendation from a friend, and I ended up meeting the most caring and friendly sales person I ever met!!! Richard Iannotti He greeted me and shook my hand like a man should, and took me through the whole process like I needed to be brought through. I bought a brand new car - It was a huge investment. He took the time and care needed to make sure I got the perfect car FOR ME, what I wanted and needed!! He was the best sales person I have ever met, and very low pressure. I would even be willing to say I could call him a friend he was so nice!! And I got a great deal!!!!! A++++++++ THANKS RICHARD!! David Martinez


Mr.Happy

5
Omar Vazquez on 05/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Middletown Nissan has been my dealership now the past couple of years and I'm amazed at how friendly and courteous they have been with me and my family. I have leased now two vehicles from Middletown Nissan and have recommended my boss to buy from there which He did an Altima 2014 for his wife and has been ecstatic about the place and the car just like I have been as well. I will undoubtedly keep purchasing and recommending vehicles from Middletown Nissan for years to come! Thank You Middletown Nissan and all the sales crew and everyone affiliated with Middletown Nissan been a pleasure!


Middletown Nissan - Sales Team

2
MW on 05/24/2014

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

So I outside the service area listening the sales people bad mouth two customers calling them dump and stupid. Saying the customers are idiots and buying a car is not that difficult. Class act sales team.


worst experience ever

3
jenn m on 05/08/2014

Customer Service: 1.0 Buying Process: 5.0

During the buying process of this vehicle, my salesman luis was extremly helpful and made sure everythung was all set for me to go when i bought my car. Also dealing with him in the car buying process, made it so much better. however, its been 30 days and i have not recieved my license plates yet. now they are expired and i have to get more dealer plates. i never heard of it taking this long to get plates. absolutely rediculous and noone has been helpful in getting me the plates. most annoying thing ever and poor customer service that no one can do their job and help out a customer.


Beyond Great

4.8
Jessy on 04/21/2014

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It's been almost three months with my purchase from Middletown Nissan. Till this day I'am still excited and extremely happy with my vehicle. The experience I received from the employees were great. Thank you Moddletown Nissan You guys are truly the best Nissan Dealer !!


Efficient and friendly service

5
Grant on 04/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased several vehicles from this dealership, and have them service all the repairs


Best car buying experience I've ever had

5
Michael Distefano on 04/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have owned my 2014 Rogue for about 1 month now, and I cannot say enough good things about this car. What impressed me the most about the experience of buying this car was the salesman, Luis. Let me tell you that I have had my fair share of horrible experiences at car dealerships with salesman who only wanted to make a deal and didn't care about making your car buying experience enjoyable. Luis was the complete opposite. From the moment my daughter and I walked in, he was informative and supportive. What impressed me the most is that he took the time to sit with my daughter and show her all of the features of this car. I cannot even express how helpful this was. He didn't just push us out the door after we made the deal, he made sure we knew everything we needed to know before we left the dealership. Hands down Luis is the best salesman I have ever dealt with. There is no doubt in my mind that I will buy another car from Luis and this dealership in the future! I cannot say enough good things about Middletown Nissan. Don't even consider going to another dealer. This is the best you can get.


Fantastic experience buying a pre owned car

5
Joe S on 03/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a pre owned 2013 370Z this evening from Middletown Nissan. Our experience was so flawless that when we left my wife said " that guy exceeded my expectations"! That guy was the pre owned manager Tony C! Tony had our car ready and looking perfect for our delivery and even came in and thanked us on his day off! We couldn't have been happier with our purchase and will definitely recommend this dealership to anyone who is looking to purchase a car. Our salesman Billy G was great too!


Our experience beginning to end was exceptional! The...

5
Rob6297 on 03/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience beginning to end was exceptional! The process of purchasing our pre owned 2013 370Z was very easy with no pressure and lots of promises that were followed through without a hitch. The manager Tony C was honest, timely, and very fair in his presentation and delivery of our vehicle. Middletown Nissan is very lucky to have such great representation at their dealership!


Great Experience x 3

5
Brian Donovan on 03/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have leased 3 cars from Middletown Nissan and could not be happier with my experience each time. From sales to financing they are top notch.


Great service

4.5
Virginia Cutkomp on 03/22/2014

Customer Service: 5.0 Quality Of Repair: 4.0

I'd like to send a shout out to Mark Procacinni in service. This was the second time I dealt with Mark when I came in for service and he goes above and beyond by making the repair process stress free. He kept me informed on what needed to be done and got the car back to me the same day. This is my 3rd Nissan, I keep coming back because of the product and now I can add the excellent quality of service too!


Great Experience!!

5
C HOPE on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

TK was very helpful on my purchase...very easy going and and great service..i would highly recommend talking with TK for a purchase on any vehicle..Super satisfied and happy with my vehicle...TK IS THE MAN!


Very bad service manager.......

1.3
My money can buy any car! on 02/28/2014

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

Gino the service manager is the worst person to have contact with. He is rude, ignorant and he is nasty.


Great dealership!

5
dianne voisine on 02/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

we enjoyed our purchasing of our 2014 Nissan Juke, Tk was very informed on its performance and operation.The dealership facilities are very nice,one downside was they had the music way to loud hard to hear when calling for my payoff amount. That's the only complaint I have, everyone I dealt with SherrieThompson and the finance lady I'm sorry can't remember her name were very nice and well educated in their knowledge in their field of service. So far having a blast in the car still adjusting to the cvt transmission but I love it! Tk is very nice and we enjoyed purchasing a car from him and Middletown Nissan see you when my lease is done for a new one! Have a fantastic year! Herman and Dianne Voisine from Moodus


A Customer For Life

5
Mandy T on 01/27/2014

Customer Service: 5.0 Buying Process: 5.0

TK was knowledgeable, accommodating and never aggressive or pushy. He has earned himself a customer for life. I bought my new car yesterday and have already recommended him to family and friends.


Best Dealership Experience I have Ever Had

5
Luis Santiago on 01/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We went in looking for a new car and we were treated with great care. From the beginning of the process, testing cars, negotiations and up until the end when we actually drove off the lot, everything was done with excellence. Our sales guy Daniel is great and very professional. Everybody else from Justin to Dawn and Sherry did an amazing job. I am so glad we went to Middletown Nissan. Best experience I've had at a dealership.


Really Great Experience

5
Eric on 01/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've now been through the buying process 4 times (3 purchases, 1 lease) with Middletown Nissan and the experience gets better every time. There's a reason I keep going back. There is no pressure and everyone is extremely courteous. During my most recent visit, our salesman was TK, who was the best I've ever dealt with. Extremely knowledgeable and friendly. Highly recommend giving this dealership a look.


Great experience and overall great quality

4.7
Carolina S on 12/31/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Had great experience dealing with both, sales rep Janice and Sales Manager Justin,they both were very helpful and work with me to get the best deal. I am really pleased with my new car and i will definitely do business with them again. I have called the finance office and have gotten the answers needed... I will update my review as time goes by but i am sure things will still be great!!! Love my car!!


A wonderful car salesman

5
A car shopper on 12/31/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mr. Davis is the most pleasant and knowledgeable car saleman I have ever met. I higher recommend everyone who is currently looking for a car , to stop by and personally ask for Mr. Davis , so he can assist you to find the car you are looking for.


Great dealership overall

5
A Cina on 12/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been leasing Nissan's from this dealership for over 9 years. I am now upgrading to a Maxima thanks to Rob Mayne and staff ! This has truly been a sign and drive dealership. I'm sure I will be going back to Middletown Nissan for another 9+ years!


great employee

0
Warren Leach on 12/30/2013

My experience with Middletown Nissan was made absolutely great by Vincent Davis. . He is helpful, attentive and an all around great guy. I am looking forward to doing business with him...


Davis is the man to see...

4.3
Car owner on 12/30/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Davis is the man to get your car from.. Honest, caring & definitely shows appreciation for each sale... Definitely will see Davis again...


Great work TK

5
TK on 12/30/2013

Customer Service: 5.0

Last month my grandpa had bought a brand new car from TK and was very happy with his experience because TK is a very good salesman and he also got the lowest price for the nice car he had bought.


the service was above standard

4.7
john e on 12/30/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

shopping for a new car is always something one must talk with the wife about. its usually a difficult and long process but that wasnt the case at middletown nissan I was driving by a few weeks ago and decided to stop and check out how much a new car would cost me. During my brief time there i met a woman named janice she was very kind to me and gave me all the details and pros and cons of getting a new car she didn't rush me or seem upset when I chose to leave without purchasing a vehicle but I will never forget how kind, professional and friendly she was to me I will definitely be back with intent of purchasing a new vehicle I am looking forward to coming back very soon and speaking with janice some more keep up the great work!


Davis is the Man

3.3
Gary Moore on 12/30/2013

Customer Service: 2.0 Buying Process: 5.0 Overall Facilities: 3.0

I loved this guy and my new used car ! If you want a great deal see Davis!


the sales people were very amiable and energetic!

5
just an ordinary citizen on 12/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

when I first came in I was unsure whether or not if it was in my best interest and withing my budget to get a new car. I figured it would be another one of those places where the sales people all attack you and seemingly try to force you to buy something. this was all but true I was greeted by a woman (janice) and she immediately welcomed me and had the answers to all of my questions. she seemed to seriously enjoy her job and made me feel as if we knew one another for years she was very professional in doing business with me not too pushy like sales people I have previously dealt with which I loved. instead of making me feel like I was being conned into getting something I wasn't too sure of, she supported my choices and reasons for wanting a new car. and although I didn't buy one that very day I left feeling happy and excited to tell people just how great middletown nissan is. I will surly be back and when I do I will without a doubt ask to speak with janice.


GREAT DEALERSHIP AND SALES STAFF

5
A Cina on 12/29/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been leasing Altima's for 9 years now through Miiddletown Nissan and will be due for an upgrade within the next month, so I will be moving on to a Maxima!! Yay, Rob and sales staff!! LOWERING payment and awesome car!! I plan on doing business with them for another 8 + years. I can honestly say, it's a sign and drive dealership. I would highly recommend this dealership to any other!! THANK YOU AGAIN! :)


easy transaction

5
Happy with Middletown Nissan on 12/29/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Middletown Nissan to lease a 2013 Rogue. The process was easy! I was able to do some of the work over the phone before even going to the dealership. The sales manager, Justin Heuser, did all he could to get me a good deal, and in and out on a Friday evening so I would be ready for a weekend trip early the next morning. This was mine and my husband's third transaction in the past few years, so obviously we are pleased with the process. I have since had my Rogue in for service a couple of times, and all goes smoothly. Highly recommend Middletown Nissan. The question below asks "would you recommend this dealer to a friend?" I already have!!


I always take my car to middletown nissan because of Jody...

5
gree12 on 12/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always take my car to middletown nissan because of Jody Mitchell. He is friendly courteous and very knowledgable. when i get ready to purchase my next vehicle i will only purchase one from Jody.


The staff was great. It was a very enjoyable experience. ...

5
kimmcclin on 12/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff was great. It was a very enjoyable experience. This dealership is friendly, courteous and is respectful of the buyers time. I would recommend Middletown Nissan to my friends and family.


Wonderful service on short notice

5
JDMcSwain on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When visiting CT from Ohio my 2010 Altima suddenly needed service. By chance I met Mr. Heuser, and when I mentioned my car needed servicing, he offered to get me an appointment at Middletown Nissan Service Department. The Service Dept. did everything that needed to happen, and Mr. Heuser, a Sales Manager, even came over to check that I was satisfied with the work. He was courteous, helpful and I was able to make my return trip on schedule and with the confidence of knowing my car was in good working order. Thank you, Middletown Nissan.


Great experience! Very happy customer!

5
Kristine Nemec on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I were very pleased with our lease experience with Middletown Nissan. It was our first lease and we had lots of questions. They took their time to answer all of our questions and made us feel very comfortable. Everyone was very professional and the facility was immaculate. Overall it was a wonderful experience and we would highly recommend this dealership!


great dealer

5
DRMjr on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

all i can say is that from the first contact with the dealer sales manager jody, to picking up my truck was nothing short of great. I would not hesitate sending family and friends to him, and actually i have.


Fabulous leasing experience!

5
Mara Weed on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I leased a new Rogue from Middletown Nissan. The experience was painless and I was able to do a lot of work over the phone before even going in! The manager, Justin Heuser, made sure all went flawlessly, and I was able to get the car on a Friday evening for a weekend trip. I have had two service appointments since then with all going well, and Justin even checked in to make sure I was still pleased. I highly recommend Middletown Nissan!


Great transaction

5
Tom Erickson on 12/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very happy to purchase my new frontier from Middletown Nissan. Best price, sales person TK was over the top, and the rest of the staff explained everthing to detail. Thank you for service. Tom E


Again Bravo T.K. And the dealership!

5
Sekou and Noumso on 12/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

For the second time, my daughter and I were impressed with your dealership, the professionalism of your staff and the special care of T.K. Who dealt with us. I wish we had the means to come se you every year for trading or buying a car. Thanks for everything.


Positive experience

5
Karen M. on 12/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After a horrible experience at County Line Nissan in Middlebury, I became a bit wary of the car buying process because it had just become so mentally exhausting. After doing some research online, my husband and I discovered that Middletown Nissan had several cars for sale that fit my criteria - so we decided to give the process another shot. Well, we couldn't be more happier that we did. Our experience at Middletown Nissan was an extremely positive one - the staff was extremely helpful and knowledgable (especially T.K.) and I got an amazing deal on a 2013 Altima. It was as smooth of an experience that I could have asked for. This place is like a well-oiled machine - every faction just functions so seamlessly, and it really takes away much of the stress. I highly recommend Middletown Nissan if you are interested in buying a quality product at a fair price in the hands of knowledgable, friendly staff.


Middletown Nissan = Awesome

5
Jay on 12/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks to my salesman, TK, I was able to drive away in a new 2014 Maxima. It was hard for me to give up my old Max, but this car is a HUGE upgrade! The body style, engine, and everything else inside makes for an excellent car! Things I like about Middletown Nissan: *Extremely clean *Good group of people *The atmosphere *The Service dept This is my 3rd car from them and I look forward to seeing them in the near future. I wouldn't go anywhere else. Thanks again TK!


Best car buying experience EVER!!

5
Brandi D on 12/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was looking to get a Nissan, I had heard many times that Middletown Nissan was fantastic. So I went in and worked with David M. Well just let me say that everything I heard is true. They were honest and David went the extra mile to make my entire experience amazing. He listened to my wants and needs, and we found the perfect vehicle. The Sales managers Jody, Justin, Rob and Finance manager Dawn where great too, Everyone was great & I love my Nissan Rogue...THANKS MIDDLETOWN NISSAN!!


DONT WASTE YOUR TIME HERE

1
MRNINJA on 11/28/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

DONT WASTE YOUR TIME HERE!!!! They are now your "typical " car dealership with all of the BS and hidden fees and dont want to know you after the sale


Fantastic Car buying experience

5
ChadA on 11/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My first experience with Middletown Nissan was with James Gomes who I communicated with through phone conversations and e-mail at first. James was very helpful and professional in providing all the neccessary pricing information regarding the Nissan Maxima I was interested in in addition to my trade-in. When I actually went to the dealer a day later James was not working so Ric Casella was the Salesperson I began to deal with. The only word I can describe Ric as is Outstanding! This was the fourth vehicle I was in the process of buying and Ric, BY FAR, was the easiest, nicest, honest car salesperson I have ever worked with. There was no doubt in my mind that I was buying a car from Middletown Nissan because of this experience. When all was said and done, I drove out of the dealership a few days later with a brand new 2014 fully loaded Black Nissan Maxima SV and could not be happier with my decision on the car purchase and the decision to buy from Middletown Nissan. I will be certain to recommend your dealership to anyone even considering purchasing a Nissan vehicle. Thank you so much!


Fantastic service at Middletown Nissan.

5
Mike DeTuccio on 11/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would like to make a few comments about Middletown Nissan in Middletown Connecticut. I have been bringing my cars to Middletown Nissan for service approximately 17 years. Our family owns 1997,2000, & 2009 Nissan Altimas. The service on these cars has been exemplary. More than once I thought that the 1997 was at the end of it's life but it was rescued by Scott in the service department. Mario in parts always looks for ways to help by finding good used parts when necessary. I also had a 1987 Nissan Stanza that had 262,000 miles on it. The only reason it was gotten rid of was that the body rusted out. The car was still running great. I am going on 67 years old and this is the best car dealership that I have ever dealt with. From sales to service to parts the people at this dealership are first class. I would recommend this dealer to anyone looking to buy a Nissan vehicle. Thanks very much, Mike DeTuccio


Praise for TK and the Middletown Nissan

5
JNK on 11/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I recently went to Middletown Nissan to purchase a new vehicle, and we were truly impressed by the outstanding service and assistance we received. Immediately upon our arrival we were greeted by TK, who is by far one of the best salespersons we've ever had the pleasure of working with. TK made us feel at home and helped us obtain the car we needed and wanted. Above all, however, TK was incredibly thoughtful, professional, and sensitive to our needs. He really felt more like a hospitable friend than a car salesman. In addition to his wonderful demeanor, TK knew virtually everything we inquired about the car, and he helped us purchase it at a price that was within our range (but reasonable for Middletown Nissan). TK also went the extra mile in terms of making sure our car had received every service it could, as well as being washed before we took it off the lot. Yet TK was not alone in providing outstanding service. At every step of our purchase we were assisted by thoughtful and knowledgeable persons. Whether it was the store manager or persons who helped was directly with our purchase, everyone as Middletown Nissan gave us the confidence that we were purchasing the right vehicle from the right people in the right location. Our vehicle has been one of the best purchases we've made, and I attribute that to the helpfulness and transparency of Middletown Nissan: there were truly no gimmicks, just good and honest business. In short, we cannot say enough about how TK and the employees at Middletown Nissan made our experience a special one: TK is a fantastic person who cares dearly for his customers, and Middletown Nissan runs an honest and straightforward business, which works hard at delivering the best cars at the best prices. We are thoroughly impressed and recommend to anyone who is looking for a car that you should go to Middletown Nissan. You can rest assure that you will be treated well, you will receive top-notch service, you will be treated honestly, and you will get exactly what you're looking for.


One of my best experiences

5
Vanessa P on 11/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I cannot say enough good things about my experience at Middletown Nissan. TK and Jody provided the most superior customer service and made my buying experience as simple and easy as possible. Both were extremely accommodating and professional. They took their time with me and made sure that I left the dealership at ease, and I did. I highly recommend Middletown Nissan.


Great Experience

5
Lucia Aguirre on 11/01/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A week ago, I have the pleasure to meet TK at Middletown Nissan. He was very gentle and patient to give me all the information that I needed to get a decision, about my next Nissan car. The process of the financial part was also very smooth. After the tour that I had, I do not have any doubt to bring my car for service at this location. I am very happy with my new Nissan Sentra. When I talk to my friends about this experience, I tell them, "If you need a car, go to Middletown Nissan and look for TK."


Certified used car. 2010 Nissan Cube purchase

5
D Dion on 10/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I live in Massachusetts. It was the first time buying a car from a Connecticut dealer or an out of state dealer for that matter. I wasnt sure what to expect. I was looking Nissan Cube. A rare car with 6 speed manual transmission. Middletown Nissan had the car. Certified used car. There sales staff helped greatly. Took it for a test drive and bought the Cube. It was a good deal for me. They took care of everything. They registered the car and delivered the car to me in MA. I couldnt have asked for anything more. I am a happy buyer.


A straight forward purchased without the drama

5
Black Knight on 10/01/2013

Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a new Maxima from TK at Middletown Nissan. After we agreed on a firm fair price I kept waiting for the drama that always seams to happen during the paper work process. We all know about the extra charges and the big push for extras that are always mysteriously already on the car. But it DID NOT happen. The entire team was helpful and friendly. I was very impressed and I would absolutely recommend Middletown Nissan and TK to anyone looking for a car.


Davis at Middletown Nissan is AWESOME!!!!

5
Daushaun Staples on 09/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My old luxury vehicle died at 3pm durning rush hour traffic on the highway and knowing that I couldn't be without a vehicle I called Middletown Nissan and explained that I am going to be towed in and I will be purchasing a car that day. I was put in touch with a great gentleman named Davis that made my experience easy to deal with. Davis did not jump at the opportunity to put me in the most expensive car on the lot. Davis asked all the right questions to understand my needs and wants. To make a long story short, I was able to get into another luxury car that fell into my price range. My expectations have been exceeded on the sales process and service process. Davis is going to be my sales associate for all my family and friends.


New Car Purchase

4.7
Carol B. on 09/19/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My mother, with our assistance, purchased a new Nissan Altima and we had the pleasure of working with Mike Monroe. Mike's style was perfect for us - friendly, low pressure and very accommodating with every question asked. He was very knowledgeable about all the vehicle's features and very patient with my mother's questions and concerns. She couldn't have been happier with the experience and this meant a lot to us. The paperwork was processed appropriately and we had no bumps throughout the process. Great experience!


PATHFINDER LOVER

5
Pathlover on 09/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was not in the market to buy a car but SWIN has done such an excellent job that I came home in a pathfinder the same day. I was just looking at pathfinders outside in the parking lot when Swin came up to us while it was pouring rain and gave his own umbrella to us and made his way back to the dealership to grab a key to take a test drive on a car. He is just a dedicated young man, he answered all our questions and showed us everything about the vehicle and I could not say no to him when he presented me with the price. I would recommend this dealership 100% for your next car buying and also ask for SWIN, he will explain you all of your options. Very nice and no pressure at all.


Impressive team!

5
Debbie S. on 09/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently moved to Middletown. My longer commute to work in New Haven made me think I should look into a SUV for better travel in snow. I decided to go down and take a look at what Middletown Nissan had to offer, even though my current lease was not quite up. A young man was in the parking lot and asked if I needed help. He told me he was was not a salesman, but would be happy to answer any questions and get a salesman to help me. I believe he was a mechanic and I think his name was Mark, but I was so impressed that he took the time to help me when he could have just gone back to his work. He directed me to TK, who took me on a test drive and I was sold! TK provided a seamless transfer into my new lease of a 2013 Nissan Juke. I have to say i was thoroughly impressed by the entire team at Middletown Nissan. This had to be one of the best car buying (leasing) experience I have ever had. From taking the time to go over the car details, the manual, and all its operations to a tour of the facility. I will definitely recommend TK, and Middletown Nissan to my friends and family who may be looking for a new car in the future. Thanks again, and I do love my JUKE!!!!


I would consider them if I was in the market again

4
Safet Berisa on 09/12/2013

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 4.0

Other than the fact that there was no sale, this was a good experience. Everyone we interacted with was nice and even though we did end up waiting for some 10-15 minutes to talk to a salesman, the chairs were comfy and the (free) coffee was actually pretty good (Douwe Egberts) so it was okay. We talked to Syed (I think) who was a pleasant enough guy and knowledgeable about the car we test drove (2014 Nissan Versa S+). After our first visit we went to check out some Kias, and ended up coming back the same day thinking we'd be driving off that day with a Versa. However, when it came to price, Syed would not budge an inch and we ended up not buying since we thought that, although low for a new car, the price was still too high for a car with crank windows, manual adjust side mirrors, no central (or keyless entry) locks and a very cheap-plasticky look. We ended up buying a Hyundai Accent the next day.


Great pricing...attentive amazing service

5
JillLew on 09/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Middletown Nissan is the ONLY Nissan dealership to purchase/lease a car. Jody, David, Sheri, & Dawn...all terrific...will not lease anywhere else.


Excellent Car Dealer

5
Carlos Miller on 09/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Middletown Nissan is a well equiped car dealership. I bought a 2012 Nissan Versa in May 2011 and from the salesman (TK), to financial processing and office personnel and mechanical maintenance service, as well; every time I was there I was given couteous and professional attention. This past Labor Day (9/02/2013), I received a Nissan offer I couldn't refuse, to upgrade to a newer car. So I contacted "TK" again, asked a few questions and his answers did lead me to move forward for an upgrade for a 2014 Nissan Versa. Again I was very satified professionally in every aspect of the deal. I now own a newer car thanks to "TK". Keep up the good work TK!. I am a happy customer.


2012 Blue Nissan Altima

5
Joanne Doyon on 08/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I did not complete my last review and now I will tell you how my experience was fantastic. I met with Russ B, who is located in the used car lot across from the main building. I was feeling comfortable within a few minutes because he is laid back and friendly, not pushy and I did not feel as if I had to walk away and I did not feel as if I was shopping for a new car. I had been driving my Nissan Altima for 12 years and I was ready to say good-bye and fairwell. I test drove 2 cars and they were nice, but still I was not sure, then Russ said I have a car I think you will like. When I saw this car I wanted it, it was so beautiful and clean and had all the bells and whistles that my previous car did not have. I was elated within 2 minutes of seeing this car, but still I was not sure if I could afford this vehicle. We spoke about it and all of a sudden I said to myself I really want this car. This is when I was introduced to Dave J and he and Russ made it happen for me. Today I am driving my Nissan and I am so very happy that I stopped at this car dealership. Thank you so much to Russ and Dave for making my experience one I will always remember.


Our purchasing experience with "TK" AWESOME!!!!!!!

5
Kathy Guidi on 08/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My daughter was looking to purchase her first car. We had visited a Nissan dealership in Old Saybrook that was nothing but a "Nightmare." Honestly, a nightmare. We went to Middletown Nissan and met "TK." He was and is, extremely professional. His professionalism was the total opposite from what we had experienced in Old Saybrook. He listened to what my daughter wanted in a vehicle and where she needed to be in a monthly payment as she has just recently graduated college. "TK" gently explained her options and gave us plenty of time to think things over with great patience. Needless to say, we had such a comfort level with each and every employee that we met from then on. I will never be able to say enough in a review. Middletown Nissan is now a conversation piece (and most of all, TK) at our family functions and dinner table. Thank you is no where near enough for all that you have done for us, TK. Thank you, always!


Best service by far

5
Diego on 07/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is by far the best car dealer out there. Everyone is super friendly. My sales agent TK was awesome. Tk was very knowledgeable and made the experience incredible. If your ever in need for a car YOU MUST go to middletown nissan and go to TK. No other dealer or sales can compare or even come close. Nissans all day !!!


Great experience with TK and Middletown Nissan.

5
Yuxin on 07/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a 2006 Subaru Impreza Sedan from Middletown Nissan. The dealership is large and professional. Actually the purchase was unexpected to me on that day. My friend and I just finished a scheduled test drive with another dealer and on our way home. We dropped by the Middletown Nissan because my friend wanted to get a regular service for his Nissan. While waiting for him, I thought why didn't I see some cars. I had a great experience being assisted by my sales agent TK. He's awesome! After asking for my needs and budget, he recommended two cars to me. I was really satisfied with both of them. TK helped me in the selection process with his comprehensive understanding of cars' functions. So I made the final decision quickly without much hesitation. The 2006 Subaru Impreza was in a good condition. It drived very well. And a all-wheel drive car was right the one I wanted. So far so good. Future performance awaits seeing.


Excellent Service!

5
HC on 07/11/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my Nissan Xterra to Middletown Nissan for emergency repair. All the staff is courteous and friendly and very knowledgeable. Wendy and Mark from service provided us with excellent service. It was during a busy holiday weekend and Mark went above and beyond to provide our family with a rental car so my family plans would not be compromised while the car was being repaired. The car was ready for pick up as soon as we came back from our weekend travel. I highly recommend Middletown Nissan dealership to everyone! They are the best!!!


Great Service, clean facility

5
Tom & Doreen on 07/10/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience at Middletown Nissan! Staff was extremely helpful from start to finish. Thank you TK for a great sale, we love the truck.


Exveptional Customer Service

5
SND1978 on 06/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It's been 7yrs since I bought a car. And at that time I had my ex with me who handled everything. This time it was just me (single woman) with my sister and 3yo daughter. I had already did my research online a wk prior and I knew I wanted a used (2011) Rogue. Once I got there I was pleasantly welcomed by a salesman outside, T.K. I have to say from the time I got there until I left he was AMAZING. He wanted me to look at the new (2013) Rogues first explaining there wouldn't be that much of a financial difference. I explained what monthly amount I didn't want to exceed and T.K totally listened and on top of that I did end up getting the 2013 opposed to used and I'm sooo happy he helped me make that choice. He was absolutely awesome and accommodating to my baby girl n sister and made them feel comfortable the whole process. Everyone was soo nice and it was very very clean and just had a fresh feeling to it. Thank you T.K and Middletown Nissan for my awesome experience. I was scared to do this alone as a single women because u hear the horror stories about women being scammed on but dealing with u I see there are honest salesman out there,


Nissan Rouge

5
Omar Vazquez on 06/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great time with T.K and the staff of Middletown Nissan on purchasing the Nissan Rouge, I definitely would recommend to anyone to go and buy their new or used car there. I was extremely happy with all the attention I got. They made me feel very comfortable, right at home like and went through every aspect of the dealership from the showroom to the service area with in-depth detail. T.K and all the people involved with my purchase, Thank You so much I've enjoyed greatly my new vehicle and know that I will keep enjoying my vehicle for many years to come!


TK made the difference.

5
Pete Dwyer on 06/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I bought a vehicle from TK a year ago for her. She has been completely satisfied with both the vehicle and the experience. I recently looked to replace my own vehicle and had settled on a deal from another dealership. I've been a loyal Honda customer. My wife I insisted that I at least speak with TK again because of her ongoing experiences. TK's product knowledge and ability to work out the best deal for me won me over. I made the switch from a Pilot to a Pathfinder and am happy I did. Great experience. - Pete


worst dealer ever and service was even worse

1.8
steevo on 06/12/2013

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

we purchased a used vehicle, and the first issue was the salesman told us there were 2 sets of keys and after we signed paperwork, there was only 1 set and told to bad. okay, so left dealer and immediately had a few issue in the first few hours. the tpms light was on, stereo stopped working, the door chime didnt work, on-star wasnt working, a/c didnt work, rear tire went flat and passenger wiper did not work at all and it started raining. called dealer and told them, they said bring it in. brought it in 4 times total over 3 weeks. the a/c needed a compressor which they eventually repaired, the wiper transmission was stripped out and replaced ( missed that on safety check), the tire had a plug on sidewall at corner and I was forced to purchase 2 tires as they would only replace 2 because tires no monger made. they broke the wiper cowl panel and refused to fix it when changing the wiper parts. the tech left the air filter box off when changing a/c compressor so i had to pull over on highway, the tech backed into something when at shop and damaged rear bumper and side panel and dealer didnt fix any of it. also tpms had to be fixed by another shop as they couldnt fix the light or reprogram the sensors. the aftermarket stereo the dealer installed was wired wrong and needed a special cable for on-star and door chime which i had to purchase, the vehicle also needed a head unit and 4 speakers as the tech wired the stereo wrong and fried everything out. dealer would not fix the radio stuff either. so all together between the radio stuff, the tires, and the key and fob the vehicle cost me an extra $900 in the first few days, and they tried to use my extended warranty to fix the stuff which is fraud. i love the car and i know things go wrong with used cars but when the dealer creates more damage and refuses to fix stuff after 24 hours of buying it that is just plain rediculous. I have given them numerous times to make good on some of these things, but they dont seem to care. i will be reprting them to the DMV and i cant say enough times DO NOT BUY FROM THIS DEALER OR USE THEM FOR SERVICE.....HORRIBLE


Great experience!!!

5
Jim, Patty and the boys on 06/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

What a wonderful buying experience we had purchasing our Quest. TK was a wonderful salesman who handle our sale with class. It was nice to be treated as a person with respect instead of feeling like a person being swarmed by vultures like other dealerships make you feel. The Quest is beautiful and the car deal was very fair. My boys were welcomed with balloons and all the sales people there were very friendly. Thank you Middletown Nissan for a wonderful buying experience and thank you TK for all that you did for our family. We look forward to years of a great relationship with this dealership.


Great Dealership!

5
Steve on 06/06/2013

Buying Process: 5.0

Buying a used car can be a stressful process at times. However, Middletown Nissan made it quite the opposite. I would recommend them to anyone considering purchasing a new or used vehicle. Thanks to Rob, T.K. and Dawn for making this transaction a positive one.


great customer service

5
CamillePM on 06/06/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience at Middletown Nissan! Everyone was extremely helpful from start to finish. Thank you TK for a great sale, the Rogue is g


Middletown Nissan was AWESOME!

5
Tracey on 05/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I went to Middletown Nissan to trade my leased Sentra for a 2013 Altima. We had been to one other dealership and left less than happy. Middletown Nissan had the car I wanted for a price I was happy with. Our salesman, TK, was very professional and knowledgeable, and it was a pleasure dealing with him. This was the easiest and fastest car purchase I ever made. I would recommend TK and Middletown Nissan to anyone looking for a new car!


Davis Vincent

4.3
sheryl on 05/10/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

My husband went to Middletown Nissan to handle business on a car involved in an accident and came home telling me about a car he saw down there. We took a quick trip back before another appointment later that evening, loved the car (Ford Fusion) and due to time constraints didn't have time to finish up so, Davis was good enough to hold the car until we returned the following day to finish off. There were other salesmen that "pretended" to be so busy and didn't want to assist us, however, Vincent Davis came over and offered us some assistance. He completely exceeded our expectations! We were amazed at how personable, funny, and professional he was. He knew what he was doing. We didn't feel like a person would expect to feel when theyre at a car dealership, like "money bags"! can't stress enough how happy we were with his services so much so, I am bringing my mother back to look for her next vehicle. The only drawback for this dealership NOT Davis is there is too much walking back and forth across the street to get certain paperwork done.


Vincent Davis of Middletown Nissan is awesome!

4.8
McFarland on 05/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

My husband and I went to Middletown Nissan looking to trade in our Chrysler Pacifica. We were really intrErested in getting another smaller SUV, like a Ford Edge, or Nissan Murano. they were pretty busy so we were going to leave and come back but Vincent Davis came over and offered us some assistance. we told him exactly what we were looking to do, what we wanted, and what we expected, and he got right to work. He completely exceeded our expectations! We were amazed at how personable, funny, and professional he was. He knew what he was doing. We didn't feel like a person would expect to feel when theyre at a car dealership, like "money bags"! Not only did he find us the perfect car at a great price but he was also able to offer us more for our trade-in than any other dealership we've gone to, and also got us an amazing interest rate! I can't stress enough how happy we were with his services!!!


Spectacular Customer Service

5
Miss Margaret on 04/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The last time I bought a car was over 18 years ago; In my lifetime i have bought 3 cars and they were all purchased as previously owned. Now that I am retired, I wanted to treat myself to a new car, so I could enjoy my new lifestyle, but I dreaded the thought of going from dealership to dealership and searching the web or reading ads. While speaking to a friend in a store, a customer overheard me and suggested that I contact Middletown Nissan and speak with sales associate, Frank Fazio. My initial contact was by phone, where we discussed my personal preferences and set an appointment to test drive some cars. Frank pointed out the features of each car, as I looked them over, and he demonstrated the controls of each car before I started the engine, so I was familiar with the mechanics (things do change in 18 years). My test drive was a route that included local streets, back roads and highway, so I could get a good feel of the car's ride; in between, I asked many questions and received direct answers. I had complete confidence in Frank, due to his courtesy and forthright responses to my questions, and any car buying misgivings that I started out with were quickly dispelled. By the end of the afternoon and test drives, I realized that I did not need to shop around, and I bought a new car. To put customer service over the top, Frank had also arranged financing on site, at a rate comparable to my bank's, he even contacted my agent to conclude the insurance process and he arranged a very fair trade-in value for my current car. Frank Fazio made my new car shopping experience very easy and very pleasant and I am now a very happy and satisfied new Nissan Cube car owner


Awesome Experience!

5
CourtneyH on 04/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I were in the market for a new vehicle. Upon arriving at Middletown Nissan, we were greeted by Shylock Therrien, who was an unbelievable help. We didn't have the intention of purchasing a vehicle that day, just to browse and see what our options were. I should mention that we already own a Nissan that we have serviced at Middletown Nissan, where Shylock has always been very freindly and helpful too. Shylock referred my husband and I over to Frank Fazio...the BEST sales person on the planet! Between Shylock and Frank, my husband and I found our car THAT DAY! Frank was super helpful in that he went over every annoying question we had and he had the best personality of any sales rep I have ever purchased a vehicle from. He was very thorough and patient, never once pushy, and made our overall experience very enjoyable. I will definately be referring my friends and family to Shylock and Frank. Thank you for our awesome new car and for the amazing experience!


Middletown Nissan

5
Elizabeth H. on 04/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

On April 1, 2013 I went looking for a car with no intention of purchasing. I had an idea by browsing on the website. I arrived at the dealership with no appointment and was warmly greeted by Janice ,a sales rep. She asked questions was informative and was not pushy in her sales tactic. A little while later I was driving off the lot with a Nissan Versa. The process was the easiest that I have experienced in buying a car. The complete team at the dealership took care of everything This is the very first time I have purchased a Nissan. I have even given Janice's name to several people who were impressed when I told them about the service I received. I am looking forward to my first service appointment. Thanks again Janice for all of your help.


Great Service

5
Nick on 04/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Russ, got back to me and since they were unable to find my second key he went ahead and is getting me a brand new key fob at the expense of Middletown Nissan. Thank You!!, Nick


lack of honesty

1
nick on 03/30/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I am a bit disappointed in Russell's honesty and lack of follow-up. Purchased a car from him several weeks ago and was only provided one key. I was told he would provide me a second key when he found it or would order me a new key (expensive key fob). Have called him several times and leave messages but got sick of his excuses. Also recently, within 400 miles of purchase the "Oil change required" light required light came despite being told that the oil at Middletown Nissan was changed less than 300 miles prior to my purchase. Either they failed to reset the indicator or did not change the oil. I changed it today and although not the dirtiest oil I have seen I am led to believe that it wasn't changed since the last owner. If Russ can provide me with the second Key Fob as promised, things will be made right and this post will be removed.


Great experience, A to Z.

5
Chris P. on 03/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Absolutely great experience! This is our third lease with Middletown Nissan and everyone was great! Our salesman Tim W. was very kind, knowledgable, and helpful. From the time we stopped in that day until the time we took delivery of our new Altima SL, we were blown away by the the experience! Thanks again to everyone who helped us!


Exceptional Experience

5
Dan on 03/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to Middletown Nissan to start the process of looking for a new car since my car was reaching its end of life. I had the pleasure to work with Janice who provided the most exceptional service, helping me through the process for selecting a new car and working with me to meet my expectations. I truly believe that she pushed to get me the best deal possible, meeting my expectations and financial needs, and, because of this, I ended up buying the car. After that decision, she worked quickly to meet my schedule for picking up the car.


Great car buying experience!

4.8
Karen R. on 03/29/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just got my 3rd car from Middletown Nissan and as in the past this experience was great. Gary V. was very knowledgable about the new Altima and made sure to answer all my questions. He was very friendly,courteous and very patient with me. Rob is great and always makes me feel welcomed!


MADE MY DAY !!!...and my son`s too.

4.3
Jimmy C. on 03/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

I took my son to Middletown Nissan (the value center) to look for his 1st car...but REALLY I wanted to show him HOW TO BUY A CAR & NOT GET TAKEN !I was met by salesmen Davis.I feel badly now cause i treated him like jerk.Within a 1/2 an hour or so I knew that I WAS WRONG about this guy and this dealership.It became clear that Davis wasn`t trying to just sell my kid a car he was truly there to HELP US.He showed us a nice,clean,and GREAT RUNNING 07 Nissan Maxiam.My son loved it and I WANTED IT FOR MYSELF !!! Picking up the car a few days later was easy and smooth...thanks to both Joe`s .Davis even had FLOWERS for my wife ,that blew her mind & Made My Day ! My son THANKS YOU and we to too.As they say in the movies "I`ll BE BACK "


2007 Nissan Maxima SE

5
Nicholas on 03/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We just recently went to Middletown Nissan and purchased a 2007 Nissan Maxima. As soon as we parked the car we had someone outside asking us what they could help us with. The man who assisted us was named Elijah and he was excellent. He answered all our questions, found a car in our budget, and was very friendly. I would highly recommend both Elijah and Middletown Nissan to anyone looking for a car or a good buying experience.


2013 Altima purchase from Middletown Nissan

5
Sid on 03/25/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Middletown Nissan offers wide selection of Nissan vehicles. Chances are you may find what you need right at the spot. Customer service is great too. Our sales agent TK was always available to answer any questions and we had quite a few. When he wasn't available, there was always someone else able to to talk to us. The whole purchase experience went smooth and found no hoops anywhere.


Excellent Customer Service

5
Dennis on 03/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchasing my new truck from Middletown Nissan was a comfortable and enjoyable transaction. Their salesperson, Jean, made me feel like I was talking to an old friend. She gave me a great deal without the usual games you would expect from a car dealer. I was treated with kindness and respect by their entire staff. The facility was beautiful, clean and well maintained. I would recommend anybody looking for a new or used car visit Middletown Nissan before making a purchase, you will not be disappointed.


Great Experience!

5
LindaM on 03/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently was in the market for a used SUV. Not entirely sure what I was looking for I went over to Middletown nissan just to look around. A salesperson Jean greeted me and I gave her my wish list and how much I can afford monthly. Jean brought me over to a pathfinder and was so knowledgeable about the vehicle. She confidently went over all the features on the pathfinder knowing it covered everything on my wish list. She worked hard to get the monthly payments within my budget. Her knowledge, hard work and absolutely sparkling personality made me go from "just looking" to driving home in my wonderful pathfinder! This dealership and their fantastic salespeople (Jean) are A-1 in my book!


2013 nismo purchase at middletown nissan,

5
JGS,NISMO13 on 03/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My purchase of 2013 nissan 370Z nismo was a very comfortable and pleasant experience, the entire staff was professional and stress free, not once did I feel pressured into anything. The whole dealership is clean and up to date, you could eat of the service area floors and the customers lounge is very comfortable with refreshments and snacks. They have a ton of cars in stock and they will give you the best price possible even on your trade-ins. I would like to say thanks and a job well done to Middletown Nissan.


Bought TWO cars on same day!!!

5
BADGJD on 03/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Myself and my husband have become loyal customers to Middletown Nissan. They were there for us three years ago when we were under water with a terrible car and helped us find the perfect Altima. Not even a few months later, my Xterra that I had for 10 years finally gave out, so I went to them not ready to give up my car, but they found a new Xterra for me in a day! On this visit we were just going to see what our options were, as our lease was due in May, the Altima. I was still happy with my Xterra, but wnated to check out the new Pathfinder. My husband and I both loved the new pathfinder and after having the car for a day, I new that I was ready to move up. So we ended up buying a new Altima and a Pathfinder on the same day! Tim Weed, our new salesman (our other guy has moved up for Nissan) was fabulous. He literally new every question about my new Pathfinder, or as he and I call it, the "Palace on Wheels"!!! Tim is friendly and had the toughest customer to please, not me, not my husband, but our 5 year old daughter. She asked more questions than we did on the test drive and Tim was always kind and helpful with her. Rob Mayne the GM, is also wonderful. He is a people person, he will always find the answer for his customers and also help you find the best deal! We will only buy our cars from Middletown Nissan, we are treated with respect, never hassled, given a good price and always leave the lot smiling!


Knowledgable, friendly and professional staff

5
Kaitlin on 03/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2013 Nissan Rogue at Middletown Nissan and have nothing but praise for the dealership and staff. The dealership itself is large and clean with a huge variety of new and used Nissans in their lot. My salesman, Tim, was knowledgable and helpful in the car selection process. He knew a lot about the product and was able to show me how all of the features in the car work in a way that was easy to understand, including setting up my Bluetooth for me. I had a great experience meeting with sales manager, Justin, finance manager, Joe, and delivery coordinator, Aleks. All were very helpful and able to answer all of my questions. I would highly recommend Middletown Nissan and their friendly, knowledgable and professional staff to anyone interested in purchasing a Nissan. They made the car buying process easy and painless. This is not my first and certainly not my last car to be purchased from this awesome dealership. Go see Tim and the rest of Middletown Nissan today!


Awesome car! Awesome customer service!

5
Kathy on 03/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had the most pleasant experience with our car sales person. Her name was Janice. She was well informed, helpful and truly listened to our wants and needs. She put my daughter into the car she wanted with all the amenities she wanted and for the price she was looking for. Would highly recommend her.


Outstanding Customer Service

5
Heather on 03/19/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This past weekend I took home my brand new 2013 Nissan Altima. So very happy to say, I finally feel like I can breath and enjoy life again after all I went through the past several years with another car I had purchased from a different dealership. After that horrible experience, I went into Middletown Nissan, cynical, with much skepticism, scared, with my guard up, promising I'd never trust anyone ever again. By the time I had made my decision and was given all that I'd asked for and then some, I felt this incredible relief and my trust and admiration for this dealership is more than I ever expected. I found Middletown Nissan to have a team of the most outstanding, compassionate, professional and caring people of any other dealership I've visited. They went above and beyond, answered all my questions and seemed to have compassion for the story I told them of my prior car buying experience. This is truly the place I would send friends, family, and anyone I know that is looking for a, state of the art facility, excellent customer service, a beautiful, reliable car, and above all honesty and integrity. With Sheri, I was given a complete tour of the building and told what to expect when coming in for future oil changes. Her car delivery, explanation of all manuals and protection plan was very thorough and easy to understand, you mapped out everything, excellent! You are the best at what you do. There is a comfortable seating area to wait. I brought 2 other people with me and they too were treated with excellent customer service as well. Each time we came, Jennifer offered chairs, coffee or something to drink. Jennifer knows her product, shows how each feature of the car works and took the time to pair up both our cell phones to the blue tooth. She goes out of her way to make the customer feel welcome and at ease, she has a soft spot for children and families, knows just the right things to say. Many thanks to Justin for opening my eyes to an option that I had never even considered, I came back because of you. The financial part of this was huge and you exceeded my expectations!!! Russ, you are a sweetheart with a nice smile. Because of this outstanding team of people: Jennifer Bordonaro, Justin Heuser, Sheri Thompson, and Russ, I can relax with peace of mind, drive with an affordable low monthly payment, love my new car, and be confident in my decision. I can feel free to do all the things I wasn't able to do with that other car always in the shop. My son will finally enjoy his stress free and tear free mom. His smile means everything to me. Thank you all so much for your compassion and understanding. I can't begin to tell you how happy we are and how grateful I am to have come to Middletown Nissan. Jennifer you were so nice, so dedicated, and focused. I wish you nothing but the the very best. See you soon.


Painless buying experience

5
Dick Yankee fan on 03/19/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My salesperson Jennifer Bordonaro was respoosive, efficient and great to work with.


ALL A-OK

5
Diane on 03/18/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am extremely pleased with my new car buying experience with Middletown Nissan. (And this is from a person who equates car buying to a root canal!) As I approached the showroom, Gary greeted me and it was great from there on. I knew what I wanted, and drove away with it all; a new Rogue with bells and whistles! The financing process was bearable with professional/persistent personnel (thanks Dawn)! Everybody was friendly and accommodating. I knew this is where I wanted to buy my car and highly recommend Middletown Nissan. Ask for Gary and tell him I said hello. :-)


Truly awesome. Best price and incredible service. From...

5
Carbuddie on 11/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Truly awesome. Best price and incredible service. From the moment I walked in until I drove my new electric leaf home, it was great. It felt like I was part of their family.


Worst experience ever lie after a lie I'm glad we did not...

1
grzegorz05 on 08/21/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Worst experience ever lie after a lie I'm glad we did not purchase extended warranty I would not recommend this place to my worst enemy


I live in Weston, much closer to Bruce Bennett, but they...

5
ccurtis92 on 08/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Weston, much closer to Bruce Bennett, but they were not compliant or respectful during my initial visit. After one phone call to Middletown, I spoke with James Gomes and was completely convinced they were the dealership who deserved my business. I was looking to lease a new 2013 Altima that not only was EXTREMELY limited in availability (on a national level), but did not have any promotions considering the 2012 models were still flowing through the lot.Within five days of my initial visit to Bruce Bennett, the Middletown team seamlessly helped me negotiate a price well below invoice for a car barely out of the factory, in a color I wanted and a price a college student could afford. Not only did they make the impossible deal possible, they did it without complaining, causing distress, or making me feel inferior.While we did drive over an hour to get to the location, the entire team greeted me as you would expect a family on Thanksgiving. This experience was incredibly personal, and after working so closely with some of the most impressive team of people, I feel it was undeniably one of the best days of my life. Following the deal close, I have received very welcome follow-up calls from Frank and James, who had been checking to make sure I loved the car and that everything was going well. I cannot even begin to verbalize how appreciative, impressed and grateful I am for this team and truly hope going forward that anyone looking to buy, lease, or even test drive a car, will make Middletown Nissan their choice destination.


Though a newer vehicle did not seem like something I...

4.6
alexedman on 07/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Though a newer vehicle did not seem like something I could afford in my future, Dawn was very pleasant and explained warranty options but did not push them on me. Dawn was very down to earth in her approach and though we had a longer wait than expected,she was very timely in revising and finalizing my contract. Nice to meet you Dawn! A.Edman


I just wanted to say this was a great experience for me....

4.8
brajin on 06/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0

I just wanted to say this was a great experience for me. I purchased a 2010 Nissan Maxima from Middle town Nissan. Their entire team from their receptionist to finance manager treated me well. I highly recommend them for anyone interested in purchasing a Nissan.


In March of 2012 we took our Nissan Sentra in for an oil...

5
molecule999 on 05/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In March of 2012 we took our Nissan Sentra in for an oil change. We drove outwith our sixth straight Sentra lease, our third with Middletown. Based on our three transactions with Middletown we can say the service is timely, thorough and courteous. All the employees are friendly and helpful. We always feel relaxed and enjoy the inviting atmosphere. (coffee/tv). Rob Mayne always tries his best to compromise on price and get us the car and extras that we want. We expect to continue our string of leases at Middletown well into the future. I would not hesitate recommending this dealership to anyone.


Robert and Aminder went above and beyond what was...

5
hotrhondavu on 04/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert and Aminder went above and beyond what was expected. I have never dealt with such exceptional service. Robert Clement, in the service department, goes out of his way to provide helpful, honest and trustworthy service. He makes sure his customers are well taken care of. He has the "I have your back" commitment. His dedication and caring attitude has kept me returning to Middletown Nissan for years. I refer everyone I know. Aminder Singh, in the sales department, also goes above and beyond for his customers. He made me feel comfortable and confident with my purchase. He was kind, knowledgeable, honest and went the extra mile to make sure I got the best deal (and I truly did) and that everything went smoothly and stress free. I give Middletown Nissan an A++ and will happily continue doing business with them.


Love,, love, love Middletown Nissan!!! From the moment...

5
kathie edwards on 04/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love,, love, love Middletown Nissan!!! From the moment you arrive to the moment you leave, everyone is exceptionally nice. They can't do enough for you! The General Manager, Rob Mayne is a gem!! He is professional, courteous and extremely knowledgeable. He helped me get into the car I wanted with no hassles or gimmicks. His team was equally wonderful! Sheri Thompson who went over preliminary paperwork with me was kind and supportive. Justin Heuser showed me the car inside and out. He was very thorough and answered all of my questions without hesitation. Joseph DeAngelo went over all the finances with me and took the time to make sure I understood everything. I have received numerous phone calls from Rob's team asking if I am happy with my car. The service is just unbeatable! I highly recommend Middletown Nissan if you want honest, knowledgeable and awsome customer service!Kathie Edwards


From start to finish, our car buying experience was very...

4.2
johngblase on 04/08/2012

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

From start to finish, our car buying experience was very pleasant, due mostly to our sales person, Dale Richards. He was very attentive, knowledgeable, and made us feel like a priority even though we were only buying a used car. Dale was very easy to work with on price negotiation and made the process a no-pressure situation (which is rare). He was also very easy to get a hold of throughout the whole process (he even gave his personal cell number so we could reach him any time). There were a few outstanding issues with the car prior to delivery, and Dale went the extra mile to make sure everything was squared away upon delivery. Even after taking delivery of the car, we noticed the rear wiper blade was worn and ineffective. So, Dale scheduled an appointment for us to come back and have the wiper blade replaced at no cost (even though this was not an item we listed in the "We Owe" form). Angel was our finance point person, and although he was able to find attractive financing rates, he was somewhat pushy about selling the extended warranty (which we told him from the onset that we had absolutely no intention of buying). I had to say no several times, and he did not want to take no for an answer. That was the only unpleasant part of our car-buying experience at Middletown Nissan.As far as the service department goes, the pre-delivery detailing of the car left something to be desired, and they were unable to completely fix a squeak made by the steering wheel during turns. All other service performed was good.In summary, Dale Richards is one of the best sales people I have ever dealt with. I normally dread walking into a car dealership for fear of being hassled/pressured, but Dale quickly abated those fears and was able to turn the process into a pleasant experience and get us a great deal. I would definitely recommend Middletown Nissan.


Start to finish, we were treated great. Our salesman...

5
jomby on 04/05/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Start to finish, we were treated great. Our salesman Bobby Hahn, was clear and accurate with any details regarding our acquisition. He knew we were looking for a bottom line figure with our new vehicle... less trade-in. We left with a bottom line figure to work with. He knew we were deciding between RAV4 and Rouge. He also knew we were going to check out the RAV4 afterward. He understood that fact, and left a door of opportunity open for us. He didn't try to pursued us to "sign now" or lose the deal, "so to speak". No pressure tactics whatsoever. No guilt, no gimmicks... Bobby was "A-1 tops".We went on down the road to check out the RAV4. The RAV salesmen gave us a very good price, but a very bad experience. Arrogant and disinterested to the point where we felt he didn't even want/need our business. We ended up getting a RAV but at Wallingford Toyota not Middletown Toyota... And with the door left open back at Middletown Nissan, we also went back for the Rouge. If it weren't for me not knowing how dependable the Rouge will, or will not be "down the road", we might have bought two Rouges!!! I love the dependability I've experienced with Toyota. But we were THAT happy with the staff at Middletown Nissan so we also went with a Rouge. Plus dollar for dollar, the Rouge has far more options than the RAV4 does. Maybe Nissan's Rouge (and specifically Middletown) will win over this Toyota "lifer" in me. Shari Morris, and Joe DeAngelo were also great to work with. Joe, like Bobby, was no gimmicks, no pressure, clear and concise with all the paperwork. When we finally got our chance to go car shopping after we canceled baseball practice Saturday, I would have never thought we would end up trading in for two new cars by Monday night! In the end, they did "what it takes", to get the sale complete before the march incentives expired.They left us feeling that they truly appreciate us and our business.


Great buying experience

5
Bobby on 03/19/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Middletown Nissan over the weekend and was thoroughly impressed by what I saw. They weren't our typical car guys trying I do whatever it took to put u in a car. They were very nice and interested in what I wanted than what they wanted to put me in. Thank you Justin at middletown Nissan you have a customer for life.


We have been customers of this dealer for about 20 years....

5
Marie Truscinski on 03/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been customers of this dealer for about 20 years. We have continued to be satisfied. When possible, we recommend Dave Calabrese and his entire staff to friends and co-workers. We feel like family when we go there.


Recently my 2004 Nissan took its last breath and I had no...

5
mac_x_6 on 03/16/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently my 2004 Nissan took its last breath and I had no option but to purchase a new car. Knowing I wanted another Nissan, the only question was where would I go to make the purchase.A friend had mentioned that they had recently purchased a car at Middletown Nissan and they were very satisfied with the experience that they had at the dealership. My past experiences with other dealerships left much to be desired and very frankly even with what I was told by my friends, I didn't have high expectations of what I would encounter.From the time I walked through the door, I realized that things were going to be different at Middletown Nissan. To begin with I was not "rushed" by multiple sales personnel looking to tell me what they could do for me. Rather, what I experienced was the ability to look at the floor models, the information on the variuos models, etc. When I was ready there were salesmen available to answer what questions I might have.Dale Richards was the Salesman that I worked with in purchasing my new car. From the beginning, Dale answered every question and explained everything that I needed to know about the car I wanted to buy. There was never any pressure to but one car over another. In learning that most (maybe all) of the Salesmen/saleswomen have been with the dealership for a considerable length of time was also very surprising to me. Most people, I would assume, beleive that there is a significant turnover in the sales force at car dealerships. Yet another surprise! As I said to Dale, that fact speaks very highly of the owners of Middletown Nissan. To be perfectly honest, before I walked into Middletown Nissan, I had planned to "make the tour" of other dealerships to see if I could get a better deal. By the time I was done talking to Dale, I was sure that I was getting the best deal in purchasing a new car, but there was also a level of comfort in the integrity of the people who worked at Middletown Nissan.My friends who told me about their experience at Middletown Nissan greatly understated what I believe to be an exceptional Dealership. I can honestly tell you that I will HIGHLY recommend Middletown Nissan to my friends and family.


My wife and I visited this dealer and was approached by...

5
barddzen on 03/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I visited this dealer and was approached by Dale; he was patient and knew the products and guided us through the process with ease. We had a 2005 Nissan Altima and every car experience to date has been less than good and we dreaded going to a dealer, but by far, this dealer and Dale and Angel made this a simple and enjoyable experience.I would recommend the dealer and these individuals for those looking for an easy and exceptional purchasing experience.


When I saw the new 2012 Rogue in "black...

5
OPI on 03/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I saw the new 2012 Rogue in "black amethyst" I had to have it! My lease wasn't up until July but I went to Middletown Nissan to see what my options were if any. From the very beginning the experience Jody provided was truly about me getting the car I loved and not about the bottom line. He worked with my difficult work schedule by staying late to let me test drive the car, made paperwork quick and painless and even came in early on the day of pick up to ensure I was 100% satisfied. At every step of the leasing process I was met with a knowledgeable staff member, passionate about giving quality customer service. I will definitely be recommending Jody and Middletown Nissan to family and friends and will be excited to see what kind of car 2015 brings me! Many thanks to Jody and team for making my experience a great one...Jennifer B.


Dale was extremely courteous, knowledgable and no...

5
gkpjk426 on 03/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dale was extremely courteous, knowledgable and no pressure tactics. Moved quickly to find a car and complete transaction. Drove out with new car 72 hours after firt visit. Entire staff very courteous, especially Sheri Thompson, and Dale.


When I test drove my used car, it was not even finished...

4.8
danigilbo on 02/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When I test drove my used car, it was not even finished going through the certification process. After I decided to purchase it, I received updates on the work that was being completed and it was ready for pickup in a weeks time. The car was beautiful looking, and the people were so nice. No pushy sales! Definitely recommend this dealership to anyone.


I shopped around at various dealerships before going to...

4.8
EneidaT on 01/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I shopped around at various dealerships before going to Middletown Nissan and found that at Middletown Nissan, I was treated as a potential buyer from the minute I walked in the door. The sales associate I worked with was patient and attentive to my wants and needs in a vehicle and worked very diligently to help me choose the best vehicle for my current situation.


I have shopped a lot of dealerships over the years but...

5
jwdennis52 on 12/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have shopped a lot of dealerships over the years but this experience was top notch. Rob took the time to understand my driving habits and my automotive prefrences and suggested a car that I absolutely love. The process was quick and easy, the selection of cars was extensive, the first service visit was impressive, I am sold on this dealership and will tell my friends.


Great Sales/Service

4.7
Christy on 12/06/2011

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

They had a good seelction of used cars available and were honest and up front. All though I didn't get a car, they didn't give me nearly what my car is worth. My overall experience with dealing with them was good.


I have purchased a half dozen new vehicles from various...

4.6
wolf0368 on 11/09/2011

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have purchased a half dozen new vehicles from various dealerships over the years. Dealing with Middletown Nissan and their staff was by far the best experience Ive had to date. Everyone from the receptionist to the service techs were polite and helpful. My sales consultant Dale Richards was exceptional. He took the time to explain every aspect of the vehicle I was purchasing and went the extra mile, providing me with the ability to contact him at anytime, at my convenience. He included my children and made them feel as if they were involved in the decision making processed. Not only would I recommend Dale Richards and Middletown Nissan to others, but I would purchase my next car from them as well.


On July 5, 2011, my husband and I purchased a used 2010...

3.2
kimberlycar on 10/14/2011

Customer Service: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

On July 5, 2011, my husband and I purchased a used 2010 Nissan Pathfinder from your dealership. As a part of the purchase agreement, we had installed heaters in both front seats and a back-up camera. Our sales specialist, Chef Bob Finnemore, also promised us that our first oil change was on him. He even scheduled our appointment for us and sent us a paper by mail with the date and time for our free oil change (see attached.) The date Bob Finnemore picked for us was not convenient, so I called to reschedule the free oil change appointment and also get the back-up camera fixed. In September, the back-up camera installed before our purchase took over the radio screen. The screen turns completely black with a message stating CAUTION: Screen Image May Appear Reversed. This makes the radio difficult to use, as you must press the screen multiple times to see the time, change the station, etc.This morning, October 14, 2011, I arrived for my scheduled appointment. I was asked to sign an estimate for the oil change. I noticed the posted sign that all coupons must be shown at the time a vehicle is dropped off and not at the time of pick-up, so I showed the man checking in my vehicle the paper Bob Finnemore sent us for our promised oil change on him. I wrote over the estimate that the oil change was supposed to be free and cost nothing. The man told me that he didnt deal with the document I showed him and that I would need to give it to the person that I paid for todays service. The man also noted at this time that he would call the person fixing my camera to see when he would get there. I was confused about the need to call someone to fix my camera, as I had scheduled this appointment weeks ago and expected that the worker would be waiting to repair my vehicle. After about 30 minutes, the man who checked my vehicle into the service department told me that my oil change was completed, but that the person needed to fix my camera would not arrive until noon. Since my appointment was scheduled for 10:30 AM, I expressed my dissatisfaction. He said that your dealership did not realize that my radio was aftermarket and that, because of this, it would need to be fixed by Mobile Electronics. I explained that I had purchased this vehicle with this radio less than 3 months ago from this very dealership. The dealership should have records on what was sold to me. I told him that I would have to call to reschedule, as I needed to get back to work. When I make an appointment, it is with the expectation that required staff will be available to fix my vehicle. When I went to check out with the cashier, I was told that I was being charged $41.22. I showed her the paper provided me by my sales specialist (Bob Finnemore.) She said that it would be no problem, but she would need to check with someone else since she does not deal with coupons. When she returned, I was told that the paper was only for a courtesy inspection and not a free oil changebut the dealership would give me $10 off this price.I am extremely dissatisfied with the service I received from your dealership for numerous reasons: I was lied to about a free oil change on him by your sales specialist, Bob Finnemore. I was not told that the free oil change would be a problem when my vehicle was checked into your service department and was forced to pay $31.22 for the return of my vehicle.When I make an appointment, it is with the expectation that required staff will be available to fix my vehicle. Staff was not available to fix my back-up camera at the time of my scheduled 10:30 AM appointment and would not be available until 12 PM to start the repair.If I want to get my camera fixed, I will need to take off time un-paid again from work and drive 25 minutes again to your dealership.From sales to service, your dealership needs to work on customer service. My entire experience could not have been handled more poorly. At this point, I have lost trust in any of your staff and have no confidence that if I make an appointment with your service department that staff will even be available to fix what needs to be repaired. Follow-up - The company made things right after I posted this review. They have promised to refund the money I had to pay for the oil change and had Mobile Electronics call to walk me through the process to fix my back-up camera/radio. This saved me from having to drive back to the dealership. I appreciate that they made things right and have improved the above ratings by 1 to 2 categories. Thank you for taking my complaints seriously.


I set up an appointment with Justin not quite sure of...

5
nmazzone on 09/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I set up an appointment with Justin not quite sure of what I really wanted. I knew what budget I had to work with, and Justin helped me find the perfect car for me. I ended up purchasing the 2011 Versa Sedan and I absolutely love it. Justin even had the exact car and color, (magnetic grey) and shipped to the dealership immediately. When going to pick up my car, everyone wa very friendly, and Aminder helped teach me the controls inside the car. I am so thankful for Justin's patience, as I honestly did not know what I wanted, but he definitely figures out what was going to be the right fit for me. I most definitely encourage people to buy not only a Nissan, but from Justin Heuser at Middletown Nissan.


I had the pleasure of purchasing a 2011 Nissan Rogue over...

5
whpabr01 on 08/16/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of purchasing a 2011 Nissan Rogue over the weekend from this dealership and I must say that they put customer service as their number one priority. Dale Richards is one of the nicest, and most professional sales men you will ever encounter. He was extremely knowledgable, considerate, and thorough and left no quesiton unanswered. I felt he had my interest in mind and was there to help me in any way possible. The staff that worked "the numbers" did an EXCELLENT job at getting me to my goal and feeling comfortable with my payment. The service department was immaculate and all the staff members that I encountered were friendly and knowlegable. After comparing this dealerhip and experience with the experience I had at my local dealer (I live in the Waterbury area) I feel confident that I made the right decision and it will be more than worth the trip to Middltown Nissan for my services and any future purchases I might make.


The workers at Nissan...

5
dwald on 08/09/2011

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The workers at Nissan show such professionalism and I am so glad I purchased my new vehicle with Nissan. I know I will get the satisfaction that I deserve every time I visit Nissan.


I wanted to turn in my Jeep Liberty but could not afford...

5
slo129 on 07/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to turn in my Jeep Liberty but could not afford to purchase a new vechile. Bob and Phil explained to me that it would be to my benefit to lease a vechile. I always heard horrible stories about a lease. I got the car I wanted, Nissan Rogue, with the features I wanted and could not believe that Bob H showed me everything about my new vehicle, how it worked, why and even scheduled my first maintenance! I am referring all of my friends to Middletown Nissan!! Loved the experience.Sandy


GOOD DEALERSHIP

5
buddy on 07/09/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a couple of cars from them and all was well.


I have bought at least 5 cars from this dealership,...

5
digbydrk on 06/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought at least 5 cars from this dealership, Middletown Nissan, and have sent over 20 of my friends and family to see Ric and Tommy. I have done this entirely because of their astute professionalism, integrity, attention to detail, and their kindness. I have never felt as much a VIP than when I walk into this specific dealership, as compared to the many I have purchased.On my most recent visit, I was taken care of in a big way. I was almost killed several days before in an accident that resulted in my Infiniti being flipped several times before hitting a solid oak tree: Resulting in the car being totaled by my Insurance company. No one else was involved, but the car certainly saved my life. Tommy himself, personally went out and purchased an Infinity M35x for me just on my word. That is certainly not typical of a dealership normal SOP. Ric, as always, was tremendously helpful. There were many features in our new car an Infiniti M35x, and was more like a cockpit in a plane than the console of a car. Ric took his time to explain in intricate detail all the features and benefits, and we were then able to drive out of the dealership in comfort, and with knowledge of the cars many features. I must also advise the professionalism, and kindness, that was bestowed upon us from Dawn. Dawn is the F&I Manager that we have also dealt with in previous transactions. She too, like Ric and Tommy, is a true asset to the dealership. I am so very grateful for their involvement in this specific deal on this purchase and the many others they have done not only for my wife and I, but for my friends and family. I will not shop anywhere else for a vehicle. Thanks go out to Tommy, Ric, and Dawn, for yet another fantastic experience.


Bought a used car for my daughter and they told me they...

4.2
unhappy one on 06/20/2011

Customer Service: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

Bought a used car for my daughter and they told me they do a saftey check on all their cars. We noticed the car was useing oil so we kept an eye on it. Found out it was useing a quart every 400 miles. brought it back to them and they told me it had a bad cylinder.Gave me what i paid for it and would take it back in trade for another car.I thought that was great. Mike S. and Jody worked very hard in making it right and keeping me happy.Great job by every one at middletown nissan. thanks. Dan


I've never had a bad experience at Middletown Nissan...

5
JessG on 06/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've never had a bad experience at Middletown Nissan since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Barbour who is a Service Manager at Middletown Nissan is an incredible asset not only to his dealership but to Nissan as a whole. I am usually lucky enough to have the pleasure of dealing with Brian when I have my car serviced, and every time I walk through the door, he remembers who I am and greets me by name! Whether a significant repair, or just something simple, Brian takes the time to explain what is being done to my vehicle in a thorough, understandable fashion. The customer service he provides is second to none. Since buying my Altima, I've moved out of the Middletown area and have several different Nissan dealerships closer to where I now live. Even if it's just an oil change, I'll drive the extra distance to Middletown to get it done because of the way I'm treated at this dealership. I recommend Middletown Nissan to all of my friends and colleagues who are in the market for a new vehicle.


Suspect cars and garbage financing

1
4Runner on 06/08/2011

Customer Service: 1.0

Horrible experience. They tried to sell me a 00 4Runner that as my mechanic said was "total garbage". The financing is horrible even as bad credit goes. They prey on desperate people with bad credit. No shame to the game. I left and got a better 4Runner with a better loan too.


Before bringing my 2007 Altima 3.5 SE in to get its A/C...

5
alexauger on 06/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Before bringing my 2007 Altima 3.5 SE in to get its A/C serviced I had brought it in to Valvoline to get the A/C system recharged, when I was told my compressor wasn't engaging and would need a new one. I did some research and was hesitant on bringing it to any dealership period for servicing, and chose this one over Barberino and the one in the Woodbury/Middlebury/Southbury. I've always heard negative feedback from Barberino - always, so I decided to go with Middletwon. I had a positive experience with Middletown Nissan. I thought the diagnostic fee of $180 for the A/C was a little steep at first, however, they told what was going on and that it was my A/C clutch which was bad, which is responsible for turning on the compressor. That was good news to hear, and they didn't try selling me on other extra work to the vehicle. After looking around online the total job came out to a reasonable price for similar repairs done on other vehicles and I was not ripped off on labor prices either - the job was completed in almost half the time they initially told me it would take and they called me first thing when they finished. Total job came out to close to half of what a new compressor could have possibly gone for, so I'm grateful for that. Staff was courteous and polite, and the girl working at the cashier's desk was super cute too - I guess it's always important to leave on a positive note when you've just paid for a repair you weren't expecting to have to do to begin with. Thanks Middletown, A/C's nice and cold for the upcoming summer!


I initially knew that I wanted a Nissan Maxima and had...

5
rms08 on 05/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I initially knew that I wanted a Nissan Maxima and had went to one other dealership before going to Middletown Nissan. I had sent in a request for more info on a Maxima that they had on the lot and was called back very quickly by Kelly. I was in the dealership the next day and met by Dan Hoyt, who must know everything there is to know about a Nissan - I was impressed. I filled out my paperwork and two days later I picked up my car; not one issue. Dan made sure to go throught the car with me show me every compontent and feature and Dawn was a pleasure to work with. I would highly reccommend this dealership to anyone and when its time for another new car I will certainly be back! The staff was very friendly and this was the easiest purchase I ever made!


I went into Middletown Nissan after only hearing their ad...

4.8
tfield83 on 05/14/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went into Middletown Nissan after only hearing their ad on a local radio station... I called right at 9 am and spoke with Kelly in Sales...She was very welcoming and kind as I asked her (what I thought) were trivial lease questions about an Altima 2.5 and 2.5 S... She let me know that I could come in today or tomorrow, but no matter what someone will take care of me... I decided that I should drive the hour down from MA and check out what seemed like great deals and friendly people... I worked with Justin who eased my fears of the car negotiating pressures I had dealt with three days earlier in MA... Kelly even stopped by to introduce herself and grab me a water... He took me for a test drive, was familiar with everything Altima, and shared personal stories with car buying that put me at ease... He gave me time to speak with my other half about my decision and even told me to go take a break and come back if I pleased... I was so happy with the ease this first lease at Nissan went for me and I can't wait to go pick up my car Monday!


This was my first time buying a new car and Dan Hoyt made...

5
sbwrangers on 04/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a new car and Dan Hoyt made the experience a very enjoyable one with no stress. He was very informed, spent a great deal of time with me, and answered every one of my questions, no matter how ridiculous they may have seemed. Everyone at Middletown Nissan was very friendly and enjoyable. Not once throughout the entire experience did I get that "saleman" vibe or push, this truly was a comfortable situation. When I came in a few days later with a very nice quote from a different dealership, they beat it without any hassle. I appreciate everything that Dan and everyone else at Middeltown Nissan has done to help me out and I've been thrilled with my new car. If you go, I highly recommend Dan Hoyt, tell him Sari sent you. Best of luck!


Recently I purchased a 2011 Maxima and I absolutely LOVE...

5
josie613 on 03/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently I purchased a 2011 Maxima and I absolutely LOVE the car. I worked with salesrep Justin Heuser which as always was FANTASTIC!!! This is the second car I have purchased through him and will continue to refer him to all my friends and family when buying a car! The whole dealership staff was freindly and helpful with NO pressure and is just for lack of a better word, wonderful! I will continue to give my business to this dealership and plan on always dealing with Justin for being so fast, effeicent, friendly and easy to work with. Thanks a million times over!


This was my first and last visit to this dealership for...

1.8
robf70837 on 03/21/2011

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

This was my first and last visit to this dealership for service.The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? Seriously?I should have walked out then and there but I thought I would give them a chance. I may have felt better about it if there was some evidence that they actually did anything. Sadly there is more evidence against it.After the vehicle was finished, I was handed a check sheet of he items that were inspected. Rotated the tires? Not likely. This past winter I had to fill my tires with air when the TPI warning illuminated on my instrument panel. Due to the cold, I couldn't maintain a grip on the valve stem caps and dropped them inside the wheel hub openings, so the rear wheel didn't have stem covers on them. After servicing the rear wheels still don't. This is important because part of what I was charged for was to rotate the tires. Obviously the wheels were never touched even though I was charged for them.The windshield wipers need to be replaced. They chatter and smear the windshield on the upswing. They were checked off as being good. Really? Looks like I will have to pick up replacement blades and change them (I can't image how much I would have paid for a labor charge for that). Part of the service I was charged for was a test drive. It had started to snow and rain after I arrived. When I went to leave the vehicle was bone dry and the window open. Obviously it never left the bay (they might have seen the wipers needed replacing if it had).Makes me wonder what else hadn't been done yet I was charged for. At least the oil looked clean when I checked it.The waiting area is located outside what appears to be a lounge/work area for the sales staff. They may want to rethink that. The door is frequently left open and waiting customers can hear every comment from the sales staff some of which were not too complimentary of their customers.Trying to leave was what did it for me. A vehicle had been parked outside the exit bay door. The was also a vehicle parked in front of the entrance bay door to the left of the exit door. Between the two doors is a sandwich board. Being unable to go anywhere all I could do was wait a minute or two to see if someone would move the car. As I was about to get out to get someone to move it, a staff member walks up and asks if there is a problem. Yes!! So this genius, instead of moving the car has me weave between the door jam, the two cars and a sandwich board to exit this sad excuse for dealership. I am glad they have so much concern for their customers vehicles.


While recently deciding on what make or model vehicle to...

4.8
kriwoam on 03/10/2011

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While recently deciding on what make or model vehicle to purchase, I stopped in at Middletown Nissan to grab a Pathfinder brochure. I was greeted by Dale Richards who took the time to print out a model / options breakdown sheet to use while vehicle shopping even though we were not quite ready yet. Once we chose the Pathfinder as our new vehicle, Dale make the whole purchase expierience easy and made you feel comfortable with the dealership. Financing with Dawn was easy and her friendly personality made you feel at home.All in all, Middletown Nissan is a top nothch dealership that has been great to work both in the past 15 years that I have been a customer and with my recent purchase.


This is the second vehicle we have purchased at...

4.8
nissanuserinct on 03/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is the second vehicle we have purchased at Middletown Nissan and our overall experience has been very good. The dealership is clean, the staff personable, and the location easy to get to. In particular our salesman this time around, Bob G., was extremely professional, very informative, and easy to work with. He was able to speak clearly and explain all aspects of the vehicles we were considering easily with my wife and I. We ended up comparison shopping over course of two days and were up front with our plans with Bob., In no way did he play any games to get us to stay, but had the confidence in the product he was selling, knowing I'm sure that we would end up coming back (he was right of course!). In short Bob's contribution was key to making the entire experience a complete pleasure.


We recently purchased a new Nissan Versa at Middletown...

5
chipsi6 on 02/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a new Nissan Versa at Middletown Nissan. I had never bought a new car before so I was not quite sure what to expect and came with my defenses up. Dale immediately put us at ease. He was not pushy in any way and was extremely helpful. I came in knowing which car I wanted to look at and found no pressure to look at the cars that had a slightly more expensive options package. He didn't try to sell us something that we didn't want and instead worked with us to get exactly what we came for. I found the dealership as a whole very friendly and helpful. You can buy a Nissan anywhere, but if you want to get exactly what you are looking for without the feeling that you are being hassled or "bamboozled" then this car dealership is for you.


Middletown Nissan treated me excellent! I went to them...

5
maryelges on 02/17/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Middletown Nissan treated me excellent! I went to them after dealing with another Nissan dealership that treated me poorly when I came back to have them warranty a repair that they had down the previous month. They got my service issue fix promptly and kept the cost down. I was very impressed.-Thank you JodySincerely Mary


My Girlfriend and I knew exactly what we were looking for...

2.6
tazman501 on 02/10/2011

Customer Service: 1.0 Quality Of Work: 5.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

My Girlfriend and I knew exactly what we were looking for a 2007 Murano SL AWD. We called ahead and they had stock of one. When we approached the dealership I was left unattended on the lot for over 10 minutes until I found this salesman named bob smoking a cigarette in our vacinity. Relucatantly we got stuck with bob. Bob could not explain half the features I asked him about and my Girlfriend loved the car but I wanted to make sure what we were getting. We bought the vehicle due to the fact it was the right vehicle and no one else in town had one like it. Here is the fun part, when my Girlfriend went into take delivery after several calls to the Business Manager for the final interest rate and what not we were promised parts to be replaced. Bob stated all the parts were ordered but he couldnt find the second key fob. My girlfriend took delivery where Bob didnt even go over all the features of the vehicle or show her how to set the memory seats. 3 months later I finally after 4 times into the dealership got the murano to the it was agreed upon on the final delivery slip. Bob is a terrible salesman... you may ask how I know this and i know due to the fact I am in sales and know how the sales procedures should have went. Bob even lied to his manager and said it was a tough sale. We asked him twice on a price and price alone. He only had to go to the sales manager twice once with the first offer and then with a counter offer and bam the deal was done. Once again if your looking for a vehicle stay away from Middletown go to Executive Nissan and get the motor trend guarantee and qualified and caring sales professionals!!


I have been a customer of Executive Nissan for over 20...

5
Faiella on 02/09/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a customer of Executive Nissan for over 20 years but I was recently over whelmed at the lease program that Middletown Nissan and Phil Wallace put together for me on a new 2011 Pathfinder. Five Stars. Would highly recommend you visit this no pressure dealership in Middletown, Ct it will be worth the trip.


This past few years i visited a few dealers and walked...

5
Denisa11 on 01/04/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This past few years i visited a few dealers and walked out not happy with their customer service. Dealing with Jody Mitchell was a Phenomenal experience. I purchased a beautiful Nissan Altima coupe that i am in love with. He made sure that he knew exactly what i wanted, even little details that were very important to me. It was amazing to walk into a dealership and Not to be pressured into anything i was not interested in. I know allot of customers think that buying a car could be very difficult at times but Middletown Nissan will make that easier for you.I will be recommending Middletown Nissan to anyone I know looking for a new car.


What a phenomenal experience to come into a dealership...

5
pfichman on 01/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a phenomenal experience to come into a dealership and not be pressured into ANYTHING. I purchased a beautiful Murano, and Bob Greatorex was great at listening to what I was looking for, and extremely honest and intuitive about the pros and cons of all options and questions I may have had. Victoria Warner was also very nice and implored me to call if I had any questions at all about my purchase. Albert Frigugliett was comprehensive in his explanations of the financial aspect of our transaction, and not once did I feel condescended to in any fashion on points I had questions about, which I appreciated very much. I will be recommending Middletown Nissan to anyone I know looking for a new car.


I bought a new Sentra. This was my first experience from...

5
fredau on 12/30/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new Sentra. This was my first experience from this dealership. I was pleasantly surprised by the courtesy, friendliness, trustworthiness and overall professionalism displayed by their staff. Dale Richards was outstanding. I would strongly recommend him to friends and colleagues. I have a Nissan dealer closer to my home but very much preferred my experience at Middletown Nissan and chose to buy there.


Rob was able to keep the present deal and do it in a...

4.2
georgeb1 on 12/23/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Rob was able to keep the present deal and do it in a professional manner. The experience was a good one and I would refer my friends to Middletown Nissan.Their timely efforts were what made this deal possible. If you are looking for a professional sales staff and a good deal see the folks here.


$16,950

Mileage: 31891

Color: BLACK

Transmission: Automatic

Body Style: SUV

City: Middletown, CT

Engine Type: 4 Cyl

$13,830

Mileage: 41532

Color: BLACK

Transmission: Automatic

Body Style: Sedan

City: Middletown, CT

Engine Type: 4 Cyl

$13,660

Mileage: 37862

Color: BLUE

Transmission: Automatic

Body Style: Sedan

City: Middletown, CT

Engine Type: 4 Cyl

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