Michiana Chrysler Dodge Jeep RAM Fiat

Rashidah Maclin - Michiana Chrysler Dodge Jeep

Rashidah Maclin was a great help with our process of buying a truck would recommend her to a friend.

Rashidah Maclin- Michiana Chrysler Dodge Jeep Ram

Rashidah Maclin - she was amazing gave us everything we wanted and didnt pressure us into anything we couldnt handle 5 stars all around

Rashidah Maclin - Michiana Dodge Jeep & Ram

Rashidah Maclin is a delightful dealer to work with and made an impossible seeming idea manifest into possible. For this my family and myself are very grateful and will be looking forward to a future purchase with her again

Rashidah Maclin - Michiana Chrysler Dodge Jeep Ram

Rashidah Maclin She was insightful, helpful and pleasant to work with .

Rashidah Maclin - Michiana Chrysler Dodge Jeep Ram

Rashidah Maclin - I was referred to Rashidah from my daughter. My daughter said she was amazing but wow. I had not idea my experience would be this great. THIS CAR BUYING EXPERIENCE WAS SO SMOOTH! I mean SMOOTH LIKE PEANUT BUTTER! I told Rashidah what I wanted and needed and do you know I got what I wanted!! Rashidah worked so hard for me. I am very impressed with her work ethic and how she made me feel so very special. On top of everything else Rashidah was a pleasant person to work with through the entire process. I have been to other dealerships before where they don't listen nor do they try to get you a car you desire to have. I will definitely come back to this dealership and to Rashidah for all of my future purchases. I will also recommend everyone to come see Rashidah for the best car buying experience ever!!!

Rashidah Maclin - Michiana Chrylser Dodge Ram Jeep

Rashidah Maclin Rashidah was very attentive and worked to locate the vehicle we desired. Sales manager worked to negotiate price we felt comfortable with.NO REFLECTION ON RASHIDAH - In the final finance discussion, the price I was presented was $10k higher than our signed agreement. This was worked out by the finance manager.

Rashidah Maclin - Michiana Chrysler Dodge Jeep Ram

Rashidah Maclin I stopped in on Wednesday to look at a newer van to replace my 2010 Dodge Grand Caravan. Rashidah meet me while I was browsing. She was smiling and friendly and spent the whole day working to find and get approval for another vehicle for me. I returned in the evening to complete the sale. She's was all smiles at 9 am and was still smiling and awesome at 9 pm! Car shopping is a stressful thing but this was a great experience. Thank you Michiana CDJR...another satisfied customer!

Rashidah Maclin - Michiana Chrysler Dodge Jeep Ram

Rashidah Maclin was the sales person that assisted me with my transaction. And I am pleased to report that she was very pleasant to work with. In addition, she was very patient with me and diligent in trying to find a car that would fit both my needs and desires. Furthermore, I was impressed with how knowledgeable she was in both the lending process and the cars themselves.Just like I have had my dentist for years because I trust him with my teeth & life, I intend to have Rashidah Maclin as my car salesperson for years to come. For she is a profession, honest, and a joy to work with!!!

Most awful experience I have ever had

I would give this place 0 stars if I could. It's been four weeks since I have had it and I have had in into service once a week since the purchase date. The accelerator got stuck on the highway, I had to rush it back because they didn't install the GPS system the bank required, and also to resign the paperwork because they had done it incorrectly. Then had ano appointment set and got told upon arrival that I had no appointment. The transmission is going out and needs fixed badly. I reported this on the 23rd and have been put off repeatedly. I had an appointment today and was supposed to given a loaner vehicle. Instead, they had me driven to Enterprise where I was supposed to pay for a loaner vehicle. Uhhh, my first car payment isn't even due yet, why in the world would I pay to rent a vehicle? Now I am sitting in the parking lot waiting for sales to get here to see if they have the loaner they previously promised me. Honestly, I would go to a buy here pay here lot before I ever ever ever did business with these people again.

Rashidah Maclin

Rashidah Maclin was a very good sales associate, she was with me from the start and I loved her personality. she was very helpful in getting me the car I wanted and driving that very same day. the buying process was fairly quick and easy. overall I am happy with my purchase and a very satisfied customer.

Rashidah Maclin -

Rashidah Maclin was very helpful throughout my entire visit. She greeted us as soon as I pulled in the parking lot. She seemed like she cared about my financial situation and what was best for me and my family. The rest of the staff was also very friendly, even the ones not assisting us directly. I will definitely be back with all my car needs!

Rashidah Maclin

When i came into the dealership Rashidah Maclin was even more inviting in person than she was over the phone. She was so knowledgeable and patient with me while i took my time to make the best decision for my family. She helped me get out of a car that at least 4 other dealerships said i was stuck in or needed to make a hefty down payment. I not only got a great deal but i also met some one who was not just trying to sale. Rashida took wonderful care of me. She was compassionate to my situation and really cared and did the most she could to help me.

Dodge Cummins

Came looking for a diesel truck, was quickly helped and the price was negotiated into the specs that i needed. very friendly definitely would buy from in the future.

Rashidah Maclin -

Rashidah Maclin was very respectful. Didn't beat around the bush on stuff. she went above and beyond to get me into a vehicle. i would recommend her out of anyone at the dealership.

Robert

Robert did a awesome job at making sure i was happy and he is very smart at what he does. and i am very happy.. thank you

Robert

Robert was very helpful in getting me into a car that suited me and was affordable.

Rashidah Maclin - Exceptional Experience!!

Best car buying experience ever!! Rashidah Maclin is the one that will get the job done efficiently and effectively! Rashidah is friendly, professional, and caring. Rashidah really knew how to make buying a car fun and informative! Thank you Rashidah for actually listening to our needs. I will recommend all my friends and family to buy their cars from Rashidah at Michiana Chrysler. I also recommend that everyone reading this comes to Rashidah to get their next vehicle. I love my new Dodge Charger!!

Robert Reudebbach

Robert was determined to make my deal and helpful throughout the process. He was helpful till the very end of the process. When I was ready to give up on getting a new car Robert and Michiana Chrysler Dodge Jeep Ram Dealer came through for me.

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin provided superior service. Car buying can be a stressful decision to make but she made it go buy with ease making sure I was comfortable with the decision I was making and happy with the car I purchased. I highly recommend her to anyone out in the market for a new or used auto.

Robert R

He was great! He was very efficient on getting things taken care of quickly and handling whatever concerns we had!

MICHIANA CHRYSLER DODGE JEEP RAM - RASHIDAH MACLIN

RASHIDAH MACLIN she is aweson sale women. She keep it real very understanding. We need more people in the world like her.

Extremely Happy Customer

Robert listened very well up front to see exactly what I wanted. He then found options that fit MY needs. He wasn't pushy in trying to put me in a car I couldn't afford. He went over the car back to front with me so I knew exactly what I was buying and all options. He did a wonderful job and I will refer him to everyone I know is looking to buy a vehicle.

Robert

Finished better than we started. Thank you Robert for making things right. I appreciate that you took the time to find a car that made me happy.

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin was very helpful and knowledgeable. I will refer all of our friends to her.

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin, was a great person to talk with, overall she was the first female to ever be one of my cars salesman, and she was out going and made me laugh, she was very goo to work with and made everything else. The payment may not be the best, best it was a good experience to buy from here. Although to take her side, I did trade in my 2009 ford edge with 14,500 dollars left on it for a 2016 Chrysler 200 Limited Platinum for 20,000 so she got the job done.

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin was very kind and helpful. Will defianetly recommend to others.

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin - Overall experience was great as not only was it enjoyable but the entire team made a usually stressful situation, way more enjoyable then ever anticipated. Rashidah was extremely friendly and easy to speak to. She made it a lot of fun as should buying a new car while being serious when needed. She asked our opinions and made us felt heard which is obviously important when financing 45K +. I would recommend her to others and have already told coworkers about how after sitting and going back and forth with us for several hours (even after close) on our purchase she then drove to the location we said we'd be just to drop off a parking hang tag for my work. Way way way above and beyond. those types of things are never forgotten and it means the difference between retaining a customer or gaining a new one.

Michiana Chrysler Dodge Jeep Rm - Rashidah Maclin

Rashidah Maclin very happy with the way she treat us. She's very nice and she tried to work with us. very happy with her assistance. I will be recomending people to her.

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin was an absolute pleasure to work with from the moment we pulled into the lot. Rashidah was able to help us with every concern of ours. We were overjoyed with the service we received when purchasing our new Jeep. She was professional and extremely friendly which made buying a new car a wonderful experience. I would not only recommend Michiana Chrysler but Rashidah Maclin!

Michiana Chrsyler Dodge Jeep & Ram Rashidah Maclin

Rashidah Maclin was super awesome during the whole transaction. She put us i a car that was spot on in what we were looking for. She was kind, humorous, and a good listener. She was also very professional while at the same time personable. So, Kudos to Rashidah on a job well done. On a side note: Brandon was super awesome too. He managed to get the payment lower than the original payment stated upon the purchase of our 2016 Hyundai Elantra. Job well done, Brandon.

Dodge Durango - Michiana Chrysler dodge Jeep

Had an awesome experience buying a 2015 Dodge Durango from Kevin Leitch at Michiana - Chrysler Dodge Jeep. He went out of his way to make sure that he fit me into a vehicle that was right for my family and that we had something that we would like for years to come .. THANK YOU .. I have never had a car buying experience like the one I received here. GREAT JOB KEVIN

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah Maclin was very helpful, informative, and knowledgeable.

Michiana Chrysler Dodge Jeep Ram - Rashidah Maclin

Rashidah Maclin was AMAZING! I could not have asked for a better Sales Consultant. I have been to many places and Michiana Chrysler Dodge Jeep Ram has far beyond beat all of the competition. Rashidah and her team took their time and made buying a new car easier than i could ever imagine!! I will only come here when it is time for a new car and will send everyone i know to come and visit my new friends At Michiana Chrysler Dodge Jeep Ram. Just speechless!!

Michiana Chrysler Dodge Jeep - Rashidah Maclin

Rashidah is the best sales person that I have ever encountered. Her overall knowledge of how everything works was outstanding. She worked hard for us to get approved and did it ever pay off. I would send my friends to her if they were ever in need of a car.

Michiana Chrysler Dodge Jeep Rashidah Maclin

Rashidah made for a outstanding experience, will come back for next vehicle purchase, and those after.

Amazing Experience

Mark Young was very helpful online and I appreciate his prompt attention. Steven Minchew was absolutely amazing! He went out of his way to make me comfortable! He is very knowledgable about the car and process! He personally cleaned and fueled my new car! Simply amazing!

Awful.

I've worked in the car business before, i'very shopped other dealers before, and I have never been ping-pong ed back and forth like a ball before in my life. First I go in telling them my budget. This is what I need to stay under. Then intelligence them what I'm looking for, I'd like a crossover or suv. They tell me to get where I want, I need a cosigner. So I have a relative that has awesome go out on a limb for me and co sign. They have me look on the lot for a bit while my rep is working with a customer. Ok. The manager comes out and keeps me occupied, I tell him exactly what I'm looking for and where I need to be at price wise. They said we can definetly help you. So they come back out and say they can't get me what I want for my price, and they want me to be ok with 350-400. No. I told them I need to be under 300. So they ask me to test drive a car. I told them ok, I'll try it, but it's not what i like. They reassure me it'll be under 300 and I'll love it. I drive it and it's making a funny noise, it has a paint chip in the front and a chip in the windshield. Income back and I tell them, it wasn't my favorite, and here's what I found wrong. I was then told, no need to nitpick on a car I just didn't like. Whatever. Then they tell me maybe look into a lease. Ok but you told me before a lease isn't possible. Ok, well here's a pre-owned version of what you want. Let me go see if it'll work. 10 minutes later, it won't work, let's try a lease. Ok. 25 minutes later, great news we got you for the presence owned for 334 a month. Um, no. That's too high, and you said you were going to check for a lease. Well a lease won't work. Hours later, I'm done, I'm leaving. You guys can't help me . I get home and my relative told me they hit his credit 11 times!!!!!! Save yourself and your credit the hurt. Don't go here.

MICHIANA CHRYSLER DODGE JEEP RAM - RASHIDAH MACLIN

Rashidah Maclin and other staff treat customers great. Would recommend to others. The time there was a very pleasant experience. Came in for a used car and ended up with new car .

Michiana Chrysler Dodge Jeep Ram - Rashidah Maclin

Rashidah Maclin was a great dealer give her a raise

Michiana Chrysler Dodge Jeep Ram

Kevin Leitch, Rocks!! He made the purchasing process enjoyable. Best car purchasing experience EVER!!!

Rashidah Maclin

Fast, fun, friendly service! Love, love, love it!!!

Rashidah Maclin Is Excellent!!!

very great with every she do rashidodah was very help with every thing i really love my car

Rashidah Maclin

I was very happy with the service. everyone was very polite and helpful. It was a really relaxing experience.

Rashidah Maclin - is popping she does great work

i am greatful you guys have an employee like her that work for your company

kevin leitch

kevin and the staff was great made my day very helpful went above and beyond what could be expected i cant say enough good things for what they did kevin leitch you rock

Rashidah Maclin Minivan pro

We finally got in to get our new vehicle today with Rashidah. We had a great day. From point of deciding what type of financing we needed to picking out the perfect vehicle for our family. The financing dept. did a great job with our loan to make sure it fit our budget perfectly. Thanks to all involved, you all where great!!!

Rashidah Maclin!! The magnificent saleswoman

The best experience I've ever received, this lady knows how to treat her customers, she knows how to make you feel at home while she works her magic. I wouldn't go any place else, money well spent right here with her. So if you want customer service as well as satisfaction this is the place to come. Ask for Rashida and you can't go wrong.

Rashidah Maclin

I was very pleased with Rashidah. She bent over backwards to keep me informed and made me comfortable through the whole process. She truly has made me happy today with my investment. She needs a raise!! You truly have a jewel of a woman working here and I couldn't have asked for a better sales rep.

Couldn't have asked for better!

Kevin Leitch was great to work with. He painlessly got us into a great vehicle! Thanks Kevin!

Rashidah Maclin!!

Great costumer service she was very patient and understanding of my wants and needs. I will be looking forward to working with her again. She is very knowledgeable within her job and has taken all of our thoughts, questions, and concerns into mind when helping us figure things out with the old and new vehicle. On a scale of one to ten i would definitely give a 9 10.

Rashidah Maclin

Rashidah was very professional and made me feel right at home. I had an excellent experience and will recommend her to anyone I know that is shopping for an automobile.

Rashidah Maclin Car saleman

I would like to give Rashidah Maclin an excellent review. I came in to Michiana Chrysler Dodge jeep to buy an vehicle and she didn't let me go home until I got approve for a car. Her customer service ,and the buying process was excellent. She didn't just try to sale me any car. I would come to her again an buy an other vehicle ,because of the good customer service that she give. I would recommend her to anybody to buy an vehicle. Overall she get an all five stars.

Rashidah Maclin!!!

Rashidah Maclin is by far the best car salesperson we have dealt with in our car buying experience. She is up front and professional and makes her customers feel confident in their purchase.

Rashidah Maclin!!!

We had a great experience with Michiana Chrysler Dodge Jeep Ram.

Rashidah Maclin Amazing!!!

Rashidah made our buying experience the best we have ever had. We came on the lot to continue our just looking process which has been going on for over 6 months. The treatment and service that we received from this young lady was quite Frankly Exceptional! Rashidah took the time to listen to our needs and wants. Rashidah knew her products and knew based on our needs which one would deliver the best results for our family! We left in a beautiful 2016 Lifted Jeep Wrangler!!! I recommend Michiana Chrysler Dodge Jeep & Ram to everyone but most importantly I recommend Rashidah Maclin. She will deliver the best buying experience you will ever have. I will send all of our family and friends to Rashidah. Thanks again!!

Love my New Car!!!

Kevin Leitch was a great seller! He didn't pressure me into getting the car but I absolutely love it and did not expect on getting a brand new car!!! I recommend Michiana Chrysler Dodge Jeep Ram to everyone.

Rashidah Maclin!!!

I would so go back to this dealer ship again. They get you in and out fast and into the car you like. I really like that you get so many different cars to look at and find the one you like and take home. Again i like to say thanks to Rashida Maclin!!!

Excellent sales experience! Very efficient!

Excellent buying experience. Working with Rashidah Maclin was a total delight. She was on it!!!! Wow, she is awesome, knows her products, knows her vehicles. I would highly recommend her to my family and close friends or anyone looking to purchase a new or pre-owned vehicle.

READ RIPOFF REPORTS !,!,

Read ripoff reports before you buy from this dirt bag dealer! They are what gives Car dealerships a bad name.... They lie and take advantage of non English speaking people!

2012 volkswagan

We have not bought a vehicle from a car lot in over 8 years are car broke down and we for weeks was working with one vehicle and it was hard with four kids in sports and husband working two jobs so I came to Michiana looked at the vans and Kevin Leitch came over and said how can i help you and i told him what happen with are other van and he showed me the vans i told him i'll be back with my husband and he gave me a Business card and said come back we will trade in the old car and we will get you in a van that help be running. We came in and we are going home with are van and life will be lighter for us know Kevin Leitch willingness to help us with get the van that will help us be safe and fit are needs Thank You so much

Wonderful Experience

My husband and I recently bought a car from Michiana Chrysler. IT WAS WONDERFUL!!! Our salesperson, Kevin Leitch, was so supportive and knowledgeable. We told him our needs and price range...we left with a great car that we love. Kevin continues to be supportive as we have questions. I will definitely tell my friends and family about Kevin and Michiana Chrysler. I know we will rely on tbem for our daughter's first car as well. Thanks for the great care and service, Kevin. You Rock!!!!!

My first big purchase

It was a great experience and the people were awesome I will recommand anyone to come here..They were friendly and had lots of information for me and answered all my questions...I love the car thank you Ms. Maclin so so so very much

Excellent

Steve Minchew was very helpful and from as far as I know a very honest person. I was skeptical at first because my credit wasn't the best but he got me into a great SUV!!! Thanks again!

new ride

i came in for info and left w a car and was very happy with all the people and will deffenetlly come back for more buying thanks very much for working with us and making our lives better thank you robert

Great experience!!

When I came in I was not expecting to walk out with a brand spanking new vehicle but I am today!! I'm very pleased with the service and how friendly everyone was!

Rashidah Maclin goes above and beyond!

Rashidah Maclin is an awesome person to buy a car from. She is very informative and helpful. She really listens and cares. She does everything she can to get you exactly what you want and need.

Rashidah Maclin has your back

I have been dealing with customer service reps for a very long time and this was the first time i was treated with curtosey and generosity... it wasn't just about selling a car to her she took the time to make sure my needs and wants was meant..i wish their was more people out here like her working because it would make our work environment a lot easier to be in

My first big purchase

I had a great experience, all my questions and concerns were answered. I left with a 2016 Jeep Cherokee. Rashidah was very helpful and our personalities matched well which made me feel more comfortable.

THE BEST OF THE BEST

ONE OF THE BEST EXPERIENCE DEALING WITH A CAR LOT. RASHIDAH IS THE BEST!

Holy creep I bought a Jeep!

Bought a Jeep because its snow up here! quick attentive service.

Great Service

I was very pleased with my experience. I thought I would be here all day, but i was only here about 4 hours. Which to me isn't very long at all. Rashidah Maclin was amazing with assisting me, and even got my monthly payment down $60 from what I was told it was going to be! I would recommend anyone to come here.

Wonder Woman

Rashidah was an exicellent sales women. she ran around trying deal after deal for us until she found the right one. she if very energetic, enthusiastic, funny and a great person to have as a sales women. we loved her and would buy from her again but i dont know rebecca

Rashidah Maclin will make it happen!!

Rashidah was very personable and fun to talk with. She listened to my concerns and needs. I was able to drive home in a new vehicle the same day. I will definitely come back to this dealership again!!

MychickaRashidah

I was in need of a good, quality vehicle and was referred to speak with Rashidah at Michiana Auto. I came in to the dealership not knowing if my needs would be met. She made me feel relaxed and confident. She talked me through unknown questions and was able to make the deal happen. I was extremely happy with the vehicle and her service.

Rashidah is the Stuff

She was a great woman she made sure that she i was comfortable. I think she did a wonderful job in making sure me an my wife was happy. She is a WONDERFUL WOMAN.......

great service

my overall car shoppin expierience was excellent. excellent service from an excellent car dealer. i will highly reccommemnd this car dealership to many others. i really apprieciate everything that was done for me including my new beautiful car.

Great Service

Had a really good experience with everyone. Rashidda was very helpful in the purchase process.

Had a great experience with Rashidah

Rashidah after a few minutes read my personalty right away and that I wanted the bottom line, and cut right to the chase. She was friendly, helpful and fun to work with.

Awsome Rashidah Maclin

Never seen one who works harder to provide such great service to help a customer. She was a great provider to make me comfortable from a surgery two days prior. She payed attention to the details of all the paperwork that was necessary to complete the transaction. No hit and misses. Very thurough. I left feeling like I was so grateful an in her debt to her. Thank you for this dedicated and loyal employee. Her presence was so illuminating I could not help but to leave here feeling great with smiles a mile wide.

BEST SERVICE!!!!!!

Highly recomend Rashidah Maclin. friendly & super fast service

Rashidah Maclin

Rashaidah did a wonderful job with getting me into a brand new car. She was extremely patient with me. I would recommend anyone that is looking to get a new car visit sales consultant Rashidah Maclin. I love my new vehicle.

Maclin will get you packin in your dream car!

I had an excellent experience with Michiana, my dealer was Rashidda Maclin. I came to trade in my old car that still had payments on it and Rahidda scored me a killer deal and now I have a nice newer used car with less than 1,000 miles on it!

my visit at michiana chrysler dodge jeep ram

I absolutely loved my visit at this car dealer ship rashidah maclin was excellent I was help and treated with the up most respect I would recommend any one to come here

Outstanding Buying Experience!!!

Hot Damn!! Right to the point I liked how Rashidah handled her buisness. Go Girl. Rashidah will KEEP it real. Great Buying experience!!

Rashida was great

Rashidah was awesome. Without her and God I wouldn't have this opportunity. Thank you for everything you have done and for fighting for me to get financed.

Best experience with buying a car!!

everything i asked i got answer right away and if Rashidah didnt know the answer she went and got the answer right away!! i was very pleased in the way she showed the car and way she persuaded me!

Great Service

Came to look at some wranglers ended up walking out with a jeep wrangler limited traded in truck very happy customer i am i will for sure be back.. Thanks again

ONe of the worst dealerships in Michiana

Was lied to throughout much of the purchasing process. They gave a good price but don't expect anything more than that. Was promised a second set of keys from the sales manager, he told me it was ordered. That has been since July 2015. I ordered the key from a Fiat dealer and had it in 5 days. You are a number and nothing more.

Great place!! No hassle. Friendly people.

I called the dealership and got Mark Young. But working so late I though I wouldn't have time. But I went in evening time to see him. Was very ornery myself but all in good fun. The sales staff were a lot of fun.. But to the person who poured her heart and soul into my experience. Rachina not sure of the spelling or her last name but I walked the lot and picked out what I WANTED. Not what I had to settle for. She made me feel like I was walking with my long lost friend.. Fell in love with the New truck at first sight.. had some bumps on the financial part but in the end all was great. I picked up my new baby today and couldn't be happier then a kids screaming Christmas morning finding that one gift they thought they weren't going to get. Plus bonus it had remote start. A feature I didn't know the Ram had. Drove me bonkers with happiness. No more freezing to death starting my truck... LOVE IT!!!!!Thank you Rachina love my new truck. And thanks for all the hard work you did to help me get my new truck!!! And to all the fun friendly staff... even if they're as ornery as me.. who ever thought car buying could be so much fun!!!

Great service

I came in to look at trucks. I was not expecting to get one,but Kevin Leitch was our salesman and he did a wonderful job. I walked away with the truck i wanted after not expecting to. Good place, great salesman.

First time buyer.

I hate when you walk into a dealer and they hound you and try to force you to buy a car. When I went to Michiana dodge to look for a 2015 Dodge Durango I felt great. They worked with me and made me felt like they really wanted me to get what I want. They drove to Chicago to get me the SUV I wanted and honored the price. Micah the sales manager made sure I had it the next day before noon. Also Sirius radio gave us a problem and he jumped on the phone and fixed it real quick. I love that I felt that I wasn't just a sale but I was more like a friend. Thanks guys I am definitely happy with my first purchase of a new SUV

outstanding sales man Kevin Leitch

Kevin was a great help with me and my wife. We were kind of uneasy due to this being our first car purchase together. He really made us feel confident on the choice that we made. We will gladly be return customers with service like this.

Josh Seanor

Was very happy with the process, wanted a different price on the vehicle but we came to an agreement. Wanted a lower payment but got everything squared away and was for the record pretty good visit.

Great Salesperson, but not great vehicles

We were looking for a Used vehicle within our budget, and we found what we were looking for thanks to our great salesman. He wasn't pushy at all and was very nice and personable, and my review about him is perfect. However, the same can't be said for the business at this time. We purchased a car with no warranty and everything worked fine when we drove it off the lot. The next morning, it no longer worked properly and we called the company, but basically they said we didn't get a warranty and there is nothing they can do about it. We expected the car to last more than a day for the price we paid for it. We are taking the car back (having it towed) to see if they will do anything to help us, because morally, you think they would. We shall see, and my next post will be an update, good or bad, depending on how things go. I strongly recommended this place to friends and family the day we bought the car, but I may be changing my mind depending on what happens in the next few days and if the company stands behind their sayings about customer service and satisfaction.

My First Car Experience

Kevin Leitch gave us a full review on the vehicle.

Pretty Good Experience

Overall the experience here was pretty good. I worked with Kevin Leitch and told him what I want and what my price range was. That day he found what I was looking for (except a more souped up vehicle) just a little bit out of my price range. I loved the car he found me and ended up buying it. The only downfall I could note was the process was a little pushy. I wish I could have had the exact numbers in front of me before I was practically pushed into the deal. I get the car would have been off the lot within a few days if I took too long to decide, but I would have like having the day/night to run the numbers at home with my budget and make an educated decision. Regardless, I love my gently used 2015 Chrysler 200 S and Kevin treated me well and with a ton of respect.

Huge Difference

First experience was awesome my salesmen Jess KinCaid did a super job and made the process very easy. When I came back to finish the deal my salesmen was gone and I was not impressed by the guys who took over our deal. I went from a happy customer to a one time customer. Your loss Ram Owner

matt said we can fix your top for $125.00.

I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTIBLE TOP NOT BEING ABLE TO GO DOWN. IT HASN'T WORKED FOR TWO YEARS .I ASKED IF THERE WOULD BE A DIGNOTIC FEE ON THE TOP AND TOLD HIM THAT IT APPEARED THAT THE PUMP FLUID SEEMED TO BE LEAKING OUT OF THE CONVERETIBLE PUMP. TOLD HIM THAT I ADDED FLUID, BUT THE FLUID SEEMS TO LEAK OUT OF THE CONVERTIBLE PUMP. TOP WILL NOT GO DOWN.I ASKED HIM TO PUT THE DIAGNOSTIC FEE ON THE ALTERNATOR, BECAUSE I KNEW THAT ITEM WAS TO BE REPLACED, AND HE SAID "DON'T WORRY, WE WILL TAKE A LOOK AT YOUR TOP.TOO.HE CALLED AROUND 4 PM AND SAID WE CAN FIX YOUR TOP FOR $125 I GAVE HIM APPROVAL AND TOLD MY WIFE, THEY ARE FIXING MY TOP FOR $125!! I PAID THE $1,000 BILL,, BECAUSE OF COLD WEATHER, I DID NOT TRY TO LOWER MY TOP. A FEW WEEKS LATER, WITH WARMER WEATHER, I TRIED TO OPERATE MY TOP, AND NOTHING! I CALLED MATT, HE SAID,WE DIDN'T KNOW THAT YOU HAD TROUBLE WITH YOUR TOP. YOU SAID YOUR TRUNK WAS LEAKING FLUIDS, SO WE CHARGED YOU $125 FOR A NEW TRUNK SEAL TO KEEP FLUIDS FROM ENTERING YOUR TRUNK! WHAT???? HE REFUSED TO DISCUSS IT SO I LOST $125.00 MORE BAD NEWS IN MY FOLLOWING REVIEW FOR MICHIANA CHRYSLER, JEEP, DODGE THAT I LOST $ 1,350.00 TO AGAIN REPAIR MY TOP AND AFTER REPLACING PARTS, THEY SAID, " WE CAN'T FIX YOUR TOP." WE DONT DO THAT. TAKE IT TO A TRIMSHOP. WHAT??? PLEASE PAY THE CASHIER !

Average service

My experience with Kevin Leitch was good. He was very helpful in trying to find a vehicle to meet my needs. I spoke to several other salesman who was not as helpful as Kevin.

Surprisingly Easy

After calling several dealerships and getting a run around I called Michiana Jeep and luckly spoke with Jess K. I Say luckily because unlike the other places that I called Jess ask questions and paid attetion to my answers. We laughed and had a talk that lead me to come in a buuy a much nicer car than I thought possible. Thanks Jess !

Awesome experience!

We came in with the expectation of being unable to get a car, having been shot down so many times before because we have not so great credit. We worked with Jess K. over a period of days on the phone and made the hour+ long trip in to see if we could somehow get a car. From the minute we came through the front doors, we felt welcome and Jess helped us out so much. He worked hard for us to get into a car, which is very very appreciated. Most other car dealers we have gone to have pretty much just blew us off, but we were given attention and respect here! I would def come back when we are looking for another car, and will send anyone looking up this way!

waist of my time

I heard the add on the radio if you make $350 a week you are approved, I make alot more. I have bad credit due to some hard times a few years back so I called, I was told as long as I make $350 I can get in to a vehicle so come in. I drove a hour and a half from Michigan and was told I was not approved. It's not the first time I have had this issue but to be told your credit doesn't matter then get to the dealership and it dose was disappointing.

Great Service

Mark was very helpful and made me feel at ease about buying a car.

Good experience with Kevin!

No hassle, easy buying experience, would recommend Michiana Dodge

Worst experience ever

Worst place to ever buy a vehicle. I went in to lease my very first car and the experience was the worst anyone could possibly believe. The man who sold me the car was very nice and very helpful. I got my car in March 2015 and here it is almost May and I still can not register my vehicle due to not having the paperwork to do so. I am from michigan and had to drive down there once the temp tag they gave me expired to get a dealer plate. I still today have the dealer plate and have the manager complaining to me for not returning it yet. If this company would have done their jobs or returned phone calls a dealer plate would not have been needed. I call to apologize that it has not been returned to be told I can come get my paperwork drive back to michigan to register it and then bring the plate back to them. I'm over an hour away that's ridiculous. I would personally never never refer anybody to buy a vehicle from this company. They have made my first car buying experience the worst.

Not A Good Experience

To be honest, this dealership gave me the round-about when it came to leasing a new car. My first issue was spending about 4 hours in the dealership, just so I could get some prices and numbers to help myself make a final decision. I get that people all want to buy cars at this time, but for the little bit of information I wanted, they kept me waiting for far too long. The cherry on top was that I never even got numbers after 4 hours (it was almost closing time at that point). The last question I was asked before I left was if there was anything they could give me in order to finalize a deal that day. I'm stunned at this because I had explained before on numerous occasions that I was not ready to finalize a deal, and I didn't even have numbers to make a decision off of! How they could expect me to want to jump right into a deal without the numbers is beyond me, and while I understand gathering the numbers takes time, it should not have taken them so long to get me simple prices, even if it involves a credit check. On top of that, I was told they would call me back on the pricing, but I haven't even gotten a call back in over three weeks, which is just plain ridiculous. I now have a new car I am going to be leasing, and I would not recommend going back to this dealership based on the experience I had. I'm sure others have had a much better experience here, but with the way my situation was handled, I am unfortunately not expecting myself to walk back inside their dealership any time soon.

Great Customer Service

We had an excellent experience with Kevin Leitch! Very impressed!

Not your typical car dealer

I stopped in looking for a new car and to trade out of my existing car. What I expected was the typical dog and pony high pressure car buying experience. What I got was far different. From word go my sales rep Keith was personable and I felt had my best interests in mind. He was patient and listened to exactly what I was looking for in a vehicle and then delivered in a big way. Best car buying experience I've had they did a fantastic job! I would recommend Michiana Chrysler Dodge Jeep RAM to anyone! Well done!

Great service

The sales rep, Kevin Leitch, was excellent in helping us find a vehicle we loved. He met all our expectations and was great in answering all of our questions. Everyone was very nice and helpful and got us in a vehicle the same day.

Best experience

It was the best they worked with us we will tell friends about this place best place to come

Great deals and an affordable price

Great team. Was able to get a great deal on our new car, would recommend them to anyone.

Very very great people to deal with.

It was a very nice expierience. Was treated with respect and kindness. Our sales person Kevin leitch did a amazing job and we got exactly what we were looking for. This is where we will be getting our new vehicles from now on. Its nice to know there still is people out there who care. Thanks so much.

Fabulous experience

The best car buying experience ever....from start to finish. Everyone at the dealership was top notch and so comfortable to work with....will recommend Michiana to anyone who expects the of everything including a great deal and great customer service.

Recent purchasing experience

I bought a used vehicle. Five days after buying the vehicle I blew a tire only to find out there was no spare tire in the vehicle. When I called the sales manager he explained the spare tire was an "option" for the vehicle I bought. I explained it would have been nice if the sales person had told me that. They finally admitted they should have made sure it had a spare tire and they got me one. Overall I like my vehicle and the experience was pretty good.

Best Dealership Experience!!

This was by far the best car buying experience I have ever had. Bob Sissel was the most professional and knowledgeable salesperson. He handled the transaction with the utmost respect and efficiency. I will be a customer for life and look forward to coming back whenever I need service.

Wrangler Goodness

I came in to get a Wrangler and the staff did a great job working with me to get me what I wanted. I highly recconmend this dealership to any one looking for a new vehicle.

Customer service

Had good customer service with mark w. would recommend the dealership to others

Michelle Keller

Very friendly, will work to get you the best deal, smooth process, would come back!!!! Highly recommend dealer financing. Love my new ford mustang!!!!!!

Blessing

It all started with a drive thru the parking lot one night and Vic Kasznia stopped use and talked to us. Answering all the questions my husband had. Long story short needed up buying a vehicle under a very tight budget. Telling micah Dilly totally what we could afford he made everything possible for use to drive off the lot. He even made the payment less then what we told him we could afford. My husband and I are totally satisfied and will always do our business with Michiana CDJR. sincerely, Matt & Kim Uncapher

Awesome job Kevin!

Kevin did a really good job at not pressuring and being honest.

Needed help getting started

Michiana has done a great job helping me and my family get a vehicle that was reliable. Great customer service as well as genuine respect for every customer. Dave D was a great sales associate, he has worked harder then any salesman that I've encountered and I greatly appreciate it. Thanks!!

Great Buying Experience!

My fiance and I came in to buy a car here at Michiana Chrysler Dodge Jeep RAM. David Derrickson was able to find me exactly what I wanted for the right price! He was very knowledgeable and helpful. This was a great buying experience and I look forward to purchasing from him again! Great job to the dealership and thank you!

Bob Sissel went to bat for us!

We had to take a moment to do a review. Bob Sissel was great to deal with and we even met Mark Shoe the owner! Thank you mark for your credit amnesty program! We took home a fantastic GMC pickup and the deal was great. Mike was great he handled all of the bank arrangements for us. If you are looking for a good dealership And a great (honest-nice) sales guy then ask for our guy Bob.

David is the man!!

I was hesitant at first with being handed off. David did a good job at staying on track and showing me some trucks. I was interested in another truck at another dealer. But after talking more with David I decided to do business here.

was scared..but they made us feel awesome

We bought a 2013 camry and was just perfect for us. We first wanted a choice that was offered to us. But someone test drove it while we waited for the banks. Someone else bought it which was fine. So we bought the camry. We had a great time. They made the process very comfortable even with our daughter being very wild that day. They even made sure it was clean and gas was in there. We were looking at gates and im very happy how honest they were. We dealt with Bob and hes an awsome sales person!! They do need to fire the detail team which left grease in the inside of the car!!

Wonderul Experience

Had a downright wonderful experience with this dealership. I was turning in a leased vehicle and deciding whether to buy it or lease a new one. The dealership worked alongside me to solve for a number of ridiculous and unnecessary problems caused by a leasing company for over three weeks which they did not have to do. In addition, they found me an amazing new truck for an ever lower amount than what I was currently in! They were engaged, understanding, and got me what I wanted. Bottom line, they treat their customers right.

AWESOME CUSTOMER SERVICE!

I knew I needed to new front tires for my minivan and I own a Dodge so I pulled into Michiana CDJR. As soon as I walked in Tony had a smile on his face and asked me how he could help. I knew I needed an alignment as well and what was great is that there was zero pressure for me to get any added jingle bell service done on my vehicle. He came back and walked me through exactly what was going on and explained how my back tires were being affected because an alignment had not been done. I got great prices on my 2 new tires as well! It was a totally stress free experience. Normally I would've gone to discount tire and it always takes forever. This place has a really comfortable lounge area and they washed my car for free afterwards!!! I was in and out of there in less than an hour and on the road again. Best experience i've ever had on the service side. I definitely will be bringing on my repairs and concerns back here for my vehicle!!!

Personalized Car Buying Experience

We traveled 2 hours to see a 2010 Honda Odyssey, but we drove away with a beautiful 2014 Dodge Grand Caravan SXT for only $1,000 more. Mark Shoe took the time to get to know our circumstances and suggest a better alternative than the vehicle we thought we wanted. The Grand Caravan had less than 30,000 miles on it, the backup assist camera, the DVD player, the stow-and-go seats and a dashboard full of electronics. Best of all, this vehicle can get up and go! The whole staff was friendly and helpful, from Devarius, who greeted us at the door, to Brandon who did the bulk of the paperwork, to the finance guy, Danny. The big difference here from other places we've looked was the thought and effort that Mark put into suiting the car to the customer. He explained that the resale value of the Honda wasn't the most important factor for us because we usually keep cars for a long time. We had the last car he sold us for eight years. For us, the features that matter are the ones that make day-to-day living easier. We put over 20,000 miles on our vehicles per year and always choose a car that will carry all of our beloved grandbabies. This new Grand Caravan has features they'll love, from the Sirius radio to the DVD player, and I feel safer with the backup assist camera so that I can be absolutely sure that the way is clear when I'm backing out. I thought I knew what I wanted when I walked into this dealership, but I'm glad to admit that Mark knows his business well enough to find us a car that is better.

NEVER, EVER AGAIN!! Do not deal with them!

Mark Shoe the owner is the prime example of why the customer service here is SO POOR!!!!

Pressure Free Sales

I am a procrastinator, bought my vehicle in early July, and am just know getting around to writing my review. I had been researching SUVs for several years, waiting for the right time for my finances. This past summer I finally was in the position to do serious shopping. I looked at and test drove new small/mid-sized range models and used luxury models over a month or so. Of all the dealerships I visited, the sales people at Michiana Chrysler had the best balance of being friendly without being pushy. Jess Kincaid was hilarious and very knowledgeable - made the test driving experience enjoyable. I drove several different Jeep models and ended up with the Jeep Cherokee Limited. I was very pleased with the ease of they purchasing process. Since I have been driving my Jeep for almost 3 months now, I am happy to say that I like it even more today than I did when I first bought it.

Buyer beware

Purchased a used 2011-Chrysler Town & Country Van last week. Good points about Dealership : 1. Good selection of vehicles to look at. 2. Friendly staff 3. Lots of promotional events 4. Website easy to navigate & search for what you want. 5. Pickup / drop-off courtesy shuttle. Not so good parts : 1. Accessories listed on web & sticker were not actually part of vehicle. (They did pay for labor to have parts installed, but I still had to buy the missing items that were listed on the features ). 2. Sales people not very knowledgeable about vehicles they are selling. (Tried to tell me airbag warning light was "normal" ) 3. Air conditioner was out of freon, Airbag warning light stays on , 1 of the key fabs didnt work, wheels not aligned. I would expect better from a service dealership, or at least let me know what's not working before I buy.

The lights came on in the dashboard.

The Dodge Jeep family has always been very helpful to the needs of my vehicle. The service is always prompt and the people are pleasant to deal with.

Courteous and professional sales staff!!!!

Even though we were not able to make a deal I would highly recommend Chris Valdez to be your sales representative! Chris is very courteous with his customers and I would nominate Chris for sales person of the year because of his professionalism and courteous attitude towards his prospective customers!!!! Terry Kendall

Jeep Trailhawk

Michiana's sales process start to finish proved to be the easiest car purchase we have ever made. We walked in Saturday morning on a whim and left Saturday afternoon with a new jeep. Wendy was friendly and very interested in making sure that we got what we wanted, the vehicle, the options and most importantly the price. They will be my first stop every time.

Great staff and experience

Our experience at this dealership has always been outstanding. The very personable staff go above and beyond making sure that the customer's needs are their top priority. Thanks for making our experience a great one!

new car purchase

people were helpful and polite price was very close to my target.

Great experience

Wendy was excellent in finding the van we needed. Steve Saylor also met what we were looking for.

New challenger

Our experience with Michiana Chrysler Doge Jeep Ram was excellent!!! Our salesman David was very knowledgeable and helpful in the buying process. We felt we were making all of our decisions and we were not pushed into anything. I would recommend this place to friends and family.

Awesome place and car

First visit and found the perfect car. John my salesman was very helpful and the financing was very easy. Will absolutely be back.

Great Experience at Michiana Chrysler

We have been to several car dealerships looking for a new car. We had certain things that we wanted on the car. At most of the dealerships we would pick out different cars but they would not have the items that we wanted. At those places, there were not any further suggestions. Once we got to Michiana Chrysler we met Wendy Loveall. She was excellent to work with. We did not find anything at first but we came back from a test drive and Wendy said just take a look at this car, it was different than what I thought we wanted but fell in love with it. Thanks Wendy for thinking outside he box! Everyone went out of their way to make us happy! Great Experience and I will certainly come back for future needs.

Great Experience

This dealership was wonderful to do business with. The sales staff were courteous, the management team was available and attentive and I would definitely do business with them again.

DO NOT BUY VEHICLES HERE. OWNER IS DISHONEST

I paid 20,000 dollars for a 2007 with Chysler Aspen. Within 2 days of driving in off the lot and told it was serviced. I had to pay $236 for a EDGR valve and $480 for a corroded sensor. When we called our Salesman Jess and sales manager Drew we were told that these bills would be reimbursed. We called back after a couple weeks after this and curiously enough they do not work there anymore. The owner Mike was very rude and basically told us we were out of luck. I wish they would talk to me this way before I bought a car there. They also stated they were going to mail me another $200 key I never received. Again, I cannot reiterate DO NOT BUY CARS HERE!!!!!! THEY ARE DISHONEST!!!!!!!!

Lied to me

I was in last week and spoke wistfully Jess Kincaid, I was looking for a Jeep but not ready to buy yet. Jess walked me through several models before settling on a new Cherokee. I called the dealership to makes sure Jess was on shift before I drove from Goshen after being told that he was I came in ready to buy a Cherokee. The first person I spoke with said that Jess had left the dealership several days earlier. I said ok let's look at jeeps anyway. This young salesmen knew less about jeeps than I do. I ended up talking to a different young man who knew even less than the first. I left and went back to the Toyota dealership and purchased a rav 4. There salesmen at least know the product they are selling. Jan from Goshen

Moms Car

My mother is 70 years young and just made the purchase of her first car, not the first car that she has owned just the first one without her husband of forty years. Jess Kincaid treated my mother like she were his own mother. The decision process took almost a week, mom took two cars over night before finally making a decision. Jess was very kind and patient with mom, he told her the good and bad points of each car. Mom is happy and so am I. Thank You Jess, treating my mom so well was a wonderful experience for us both.

Hurry, get these folks out of here!

I usually do not write reviews, but I keep thinking about how we were treated overall and I need to get this all off my chest. We went in to purchase a new car, with a trade in. We were offered a car- new avenger in silver. We drove it around and really liked it, we ended up leaving because the payment was not acceptable after trade in and amount owed on that trade in. After thinking for a few days, we returned to look at that same new car with no trade in. We are not well to do, do not have good credit, but still need a new car that we can depend on for the next several years. We were offered this car AND another that the management was looking to get rid of "at a great price" because newer models of that car were in stock. The price of this second car was not affordable to us, so we're back to the avenger. Only THIS avenger, not the one in charcoal color. It was as if this was the only car on the lot. We were treated like lower class because it was difficult finding a lender for us. We appreciate the hard work that they went through to help us get the car, we just felt that they were trying to unload this particular vehicle and we looked like the perfect folks to hand it off to. We are now having a couple issues and are wondering if they knew there were going to be issues. I am not accustomed to taking a vehicle in for servicing and I am afraid of what will happen. I have had my car for one month, I had to go get the paperwork for licensing, they didn't have it ready. They never called me and my temporary plate is expired.

Helpful & Courteous

When working with Jess KinCaid and Danny Prater, they made the purchase of our new 2014 Chrysler T&C a pleasant experience. They went out of their way to provide additional help, which was very appreciated. Overall, everyone at the dealership was helpful and courteous. The vehicle we were looking for was not locally available, but their efforts brought us what we were looking for in just a few days.

Enjoyable experience!

My husband and I were shopping for a used vehicle. I have to say that over the years and several vehicles later that Jess, our sales rep, has been one of the most honest, helpful, down to earth person we have ever dealt with. He did a great job helping us and making this transaction a good experience.

DO NOT GO HERE!!!!

Today at 10:41 AM We very recently took our Jeep in because our A/C was not working. Thought it was under warranty, but was told it was not because one wire was defective. The quote to fix one wire was $472.00. ARE YOU KIDDING ME!!!! We promptly took our Jeep to a friend who is knowledgeable about cars and it was fixed for $20.00. Plus, it seemed like there was less gas in the tank when we picked up our car. I rarely write negative reviews, but this one took me over the edge. We almost wasted hundreds of dollars and I want to warn other people not to use this dealership. This is why dealerships are despised. DO NOT GO HERE!!!!! Get a second opinion.

Poor Service

This Chrysler dealership has had my car for over two months or so for my car to receive services. After all that time my car still does not work, but I have paid the dealership to fix my car with no positive results. I continue to have a car that does not work after two months and was only given the option to have a loaner car the last week and a half of that time period. The customer service is fair to poor because they do not return calls, answer questions efficiently, freely give attitude to customers, and continually feed nonsense to cover up they do not know what they are doing. Very disappointed and frustrated with the treatment I have received as well as still having a nonworking car.

Awesome car salesman Kevin ORielly

Went to quite a few car dealerships, but the standalone customer service i received from Kevin was outstanding. I really felt like i wasn't buying a car, it felt more comfortable then that. I would highly recommend this car dealership just based on Kevin OReilly, more then the car selection. If a different car salesman had helped me through this process i believe very strongly that i wouldn't have purchased the vehicle i did. Kevin needs to be their sales person of the year, nothing but good things to say.

Horrible

Horrible, I cant say one thing positive. Stay clear of this dealer. Horrible customer service, won't return calls and, will say anything to get a sale. Also the office is horrible at getting paperwork done to finialize the sale. Again run away and go to another dealer.

MISTER

NICE PLACE GOOD SALES PERSON VERY HELPFUL jESS WAS VERY KIND AND HAD AN EXTENSIVE KNOWLEDGE OF THE VEHICLES. THE PROCESS WAS MADE MUCH SIMPLER AND I WOULD DEFINATELY COME BACK. THANKS.

Fantastic Service- Great Staff!!

Our experience in purchasing a vehicle was very pleasing. The entire staff was pleasant, knowledgable, and fun. Our salesman(Jess Knicaid) actually prepped our vehicle because the detail staff was unavailable. The reason I visited Michiana CDJM was because Mark Shoe went out of his way to help my father-in-law with a key problem last January. I would certainly recommend this dealership to my freinds and business associates.

Got the Jeep I Wanted

After visiting a few dealerships prior I have to say this dealership really made the overall experience as smooth and exciting as possible. I purchased a brand new Jeep Wrangler which subsequently had to be traded for at another lot. I had to wait a few days but I was kept informed, everyone made sure I was fully aware of the process, and right now I have a brand new 2014 Jeep Wrangler that's so fun to drive. The sales rep that got me through the whole thing is Kevin O'Reilly. He flagged me down at the dealership on a Saturday when I was cruising their lot. Thanks for getting me in that Jeep!

Very Professional

We were from out of state and worked with Nick to purchase a used vehicle in flawless condition and also trade-in our current vehicle. Nick did everything he said he would do, was easy to work with and completely honest. We got a very fair value for our trade in and were treated well and never pressured. The entire process was easy and went smoothly. We highly recommend this dealership to anyone.

SURPRISE

WAS GREAT JESS WAS REAL WITH ME AND A GREAT HELP LOVE MY CAR ITS AWESOME GREAT FIT FOR ME THANKS JESS

New jeep owners

Best dealership in the three states we shopped for our Jeep!

Buying mothers day jeep

GREAT BUYING PROCESS We were taken great care of. Professional, but still down to earth. Thank You Jess KinCaid

Facilities were nice, friendly salesman.

I wasn't able to purchase the truck I originally came in for but they hooked me up with a great substitute!

Attractive cars, Salesman Kevin OReilly..use him!

I had been to this dealership a couple times. I was first approached by Kevin ORielly when I was browsing for vehicles and we talked as far as what my options were. Due to time contraints and I'm picky when searching for the right vehicle, I checked other dealerships and got HORRIBLE service. The words that come out of some of these salesmen's mouths were quiet the turn off especially Gates South Bend and Zeigler Ford in Elkhart. I won't go back there again because they do NOT know what customer service is, they were all about the money and not about treating people with respect. Kevin OReilly is the main reason I wanted to purchase a car from Michiana Chrysler Dodge Jeep Ram Dealership, he treated me as a human being and respect and used common sense. All car salesmen can learn from this guy. I narrowed my sights on a vehicle while other customers were interested so I waited that out and then it was my turn to test drive and decided on a car that I wanted. After that, Kevin made it happen and Geno and I compromised on a deal that worked best for everyone, so I thank those two men for making this deal happen.

2014 Chrysler 300

Very knowledgable, salesman (Nick Horner) was very helpful, treated us very fairly!

First Time

I became a widow a few years ago and buying a car was one of those things that I knew nothing about. I spend my Sundays walking around car lots looking at cars for nearly two months. I happened to be in south bend late on Saturday afternoon. I thought michiana Jeep was closed so I stopped to take a look at a used SUV I had seen on their website. I was greeted by a salesmen who made a joke about being open late just for me, I told Jess KinCaid that I wasn't there to buy anything. Once again a tension relieving joke then a statement that made me reconsider buying. Jess KinCaid offered to be more of a assistant buyer and less of a salesmen. Instead of looking at one SUV we looked at three. I learned how to tell if a car had been in a accident by checking the bolts, I learned about FWD,RWD,AWD and 4WD. These may seem like simple things but as a single woman this knowledge gave me the confidence to know which system I should buy. Jess gave me a card that he had written "Life Time Car Guy" when I inquired about that he explained that being a life time car guy ment a lot of things, one of them was a commitment to learning the skills required to overcome the stigma attached to car salesmen. I am glad Jess learned those skills because it made buying my first car by myself a comfortable experience. One the negative side I had to return to the dealership four times to redo paperwork that the people securing my loan had made mistakes on. Each trip was around forty miles. I spent $50.00 in gas that I shouldn't have. I overheard a conversation where Jess and a manager were arguing about putting gas in my SUV. Jess offered to top off my gas tank, I refused because I knew he was paying out of pocket for a mistake that had nothing to do with him. KK

great service. Not pushy

Jess KinCaid was our sales rep and he did an awesome job. He was upfront and honest. He was not pushy. Everyone we dealt with was friendly and supportive. It was quite a change from many places we have dealt with.

Awesome

Great service! Jacob was awesome and Drew did not disappoint

The salesperson, Jacob Yoder, turned the car buying...

The salesperson, Jacob Yoder, turned the car buying process into a horrible customer experience over a simple $80 mistake he made. We agreed to adding a package and when the car was delivered, a part of the package was left out. Ignored my voicemails, wouldn't admit to the mistake, wouldn't add the part, and even offered for ME to pay for it. I had to finally engage the general manager and was sent the part over a month and a half after the purchase. Salesperson is unable to admit a mistake and isn't capable of handling conflict resolution. Instead of treating me as a valued customer, he tried to ignore the issue and hope it went away.

Very pleasant experience! They worked with us on the...

Very pleasant experience! They worked with us on the price within our budget. Very friendly team of people. I would highly recommend Hall Chrysler to anyone looking for a vehicle.

When I went into the dealership one evening to look at a...

When I went into the dealership one evening to look at a couple of other cars, I was waiting for a salesperson. While I was waiting, another customer who just got his car, came in and spoke to his salesperson. He came in and said, "I think you forgot something!" The salesperson asked what? The customer said that they forgot to fill up the car. The salesperson said, "Oh, we don't do that any more." I personally thought the salesperson was joking until another salesperson chimed in and said the same thing! I WAS SHOCKED!!!!!! I almost walked out right then and there!!! How can this be true???? The salespeople then proceeded to explain the reason that they do not do that any more. I was still in shock and disbelief!!!!! How can you spend THOUSANDS OF DOLLARS on a brand new car and the dealership can not fill up a new car with gas????? I understand everyone has been hit hard in this economy including you as car dealers and we as consumers, but why not go above and beyond and show some great customer service and fill up those tanks???!!!! That isn't that unreasonable to ask and I can guarantee it will go a LONG way in the customer service department!!! I must say that when I told this story to Ken over the phone, he did say "Well, we will be sure that doesn't happen to you." When I did go to pick up the car, Richard did fill it up as I told him about the conversation I had with Ken. To me that one little act, will go a long way in my book and with me recommending your dealership to others!! Thank you!!

Julianna and I recently purchased a new Durango from Sean...

Julianna and I recently purchased a new Durango from Sean at Hall Chrysler in Mishawaka Indiana. We usually don't write reviews regarding our purchases, however the team at their dealership went out of their way to ensure we were well informed and treated like family before during and after the sale...it is not often you leave a dealership these days feeling like you just bought from genuinely nice honest people, but that's exactly how we feel. They have got SERVICE figured out!!!

Very poor service from day 1. We purchased a used vehicle...

Very poor service from day 1. We purchased a used vehicle through this dealer and had a bad hubcap from the start which they said they would replace as part of the deal. It took me getting angry and yelling at them in the dealership after my mother and father had asked politely numerous occasions before we got anywhere. Finally after months it was replaced. They have slooooooooooooooooooooooooooow service. Count on 2-3 hours for a new set of tires, a job that should take no more than an hour. Oil changes are slow, everything is in slow motion. I'm done with this dealer and will service my vehicle elsewhere.

The worst car buying experience EVER!. From the moment my...

The worst car buying experience EVER!. From the moment my Mom and I arrived we walked around looking at there new and used inventory. We must have walked around for over 15 mins before wondering were anyone that works there even are. Don't get me wrong, but don't most sales people walk out to say "Hi my name is.... can I help you?" or something along those lines? No we had to walk inside and ask for help from a very nice lady that works at the middle desk. And we then meet Caleb. He was very friendly at first. All I wanted was a Dodge Avenger at or around $250-$275 a month. When I said that he he gave me and my Mom a very nasty looking face, and he said well see what we can do. So they asked about my car. I told them it was a 1995 Doge intrepid. They would only give me $500 for. Turns out that they told me about 2 cars they had a used 2011 and a 2010 both would be around $300 i said if you can get me down to $275 I will buy. He didn't even attempt to ask anyone he just acted like he walked out. when he did mom went to the bathroom and saw him just drinking a cup of water with another sales person else just laughing. And when he came back he said no we cant get you down that low. So we left. Had a very unpleasant time and left with the feeling that they just didn't care about people just sales! This happens about 2 months ago I later go to Z-Ford and saw that they had a 2010 Dodge Avenger for $15,999. I told them I really wanted this car and could only afford $275 a month. They first said around $300, But they asked to find out my credit score and said that they would work with the bank to get me that price. They Called me the next day and said the car is yours. $265 a month! I was so happy! Just had to write a review for this place saying how awful there sales staff is and how unfriendly the atmosphere is at Halls. They weren't even willing to work out a deal! i wish i could give this place a lower score but i cant. Z-Ford is 5 star all the way!. Stay clear of this place!......

I went to this dealer based on the recommendation of a...

I went to this dealer based on the recommendation of a friend. Due to my low down payment, fair credit, and negative equity in my current car, the dealership was unable to place me in something I wanted at the time(despite their assurances and trying to push me into something newer and more expensive), which I understood. What upset me is when they tried to guilt me into a vehicle that was not even close to what I wanted, by claiming they had to pull favors, etc., etc., and when I told the salesman I wouldn't buy something that wasn't what I wanted, with or without favors, he wouldn't even return my call, and I've never heard back from him since. There's being practical about what can and can't be done, and there's just plain rude and unethical. His behavior in the end was rude and ethical, and I wouldn't recommend this dealer to anyone.

A rating should be based on the enterprise doing what...

A rating should be based on the enterprise doing what they claim to be able to do. By that standard one star is generous. DO NOT GO HERE.The sign on the street says "29 minute" oil change. Maybe they justify that by claiming it will only take 29 minutes once they get to your car.I sat for 2 hours waiting for an oil change. Not a typo, two hours!Oh any they lied on the upsale. The tech came in and said something about the battery having a problem and needing to be replaced immediately. I asked if it could wait a few months (being on a student budget) and the sales rep, Brad, said "No. Any day now your car will stop turning on."Turns out the dire problem was corrosion on the battery terminal. And it wasn't even bad (this is a well-maintained 2007 car), they just wanted to upsell me. Once I cornered him he admitted that was the problem but told me the process had already been done and they placed a special anti-corrosion solution on the terminals. $25.That's right, they made me pay $25 for a tablespoon full of baking soda and a used toothbrush.To make matters worse, he had "forgotten" the coupon I gave him for the oil change and tried to charge me the whole amount. When I insisted that I had given him the coupon he said, "Oh? You gave me a coupon? I don't remember that." Luckily, he "found" it in the stack of papers he was holding and was able to add the discount.Great. So now I've lost two hours, had to fight for the coupon I already used and paid for a worthless upsale. Thinking of my lost 2 hours, I asked Brad why they have the sign up front advertising 29 minute oil changes when they take two hours and he responded, "I've told them they should take it down but higher ups make that decision." Talk about false advertising.I'm fuming as I walk out to my car, and find the final insult. Their dirty, muddy paper floor mats are still in the car, the car number tag is still hanging on my mirror, their tag is still on my key chain, AND THEY DIDN'T EVEN CHANGE THE STICKER THAT TELLS THE NEXT MILEAGE TO CHANGE THE OIL. So now I get to clean up their mess, throw away their trash, and promise my wife that despite the sticker being the same I did get the oil changed. Fine, whatever.I'll never go back. I'll turn anyone away from there that I can. There are other mechanics and dealers in town that are honest and ethical. Hopefully Hall will learn that devious business practices might make a few dollars in the short run but they'll cost them dearly as consumers realize that they aren't to be trusted. After all, since you know they are trying to rip you off on a little oil change, just think what they'll try to do on the sale of a full automobile.

I would like to say Thank You to your staff in your...

I would like to say Thank You to your staff in your Service Department and specifically Scott Hurley. On February 16th I was enroute from Des Moines, Iowa to my home town of York, Pennsylvania in my 2009 Dodge Challenger SRT8 when my check engine light came on. Time was critical as my mother had a bad fall and I was travelling home to help her after her stay in the hospital. Scott was very accomodating as I was just travelling thru and made me feel comfortable. Even without an appointment the service was quick and friendly and in no time I was on my way. Please pass on my thanks to he and his service staff. Makes me glad I invested in Dodge. Have a great day. - Mark Sheppard

Mr. Hall, I wanted to take a moment to let...

Mr. Hall, I wanted to take a moment to let you know about my experience with your service dept at your Mishawaka location, and your employee Mark Reda. I will do my best to explain how extremely grateful and thankful I'm to Mr. Reda for the help he provided me with my car and dealing with Crysler on a problem both Crysler and your dealership didn't have too help me with since my warranty was out at 36,000 miles. My 2007 Dodge Charger had broke down on a Friday night on my way home, and I had it towed into your dealership where it was diagnosed with jumped timing, and needed a water pump which would be about $900.00. After getting in to the car a little more it was determined that when it jumped time it basically wrecked the whole upper portion of my engine which had 89,000 miles on it and after it was all said and done was probably going to end up costing me at least $4000.00 of which I could not afford. Even though my car was way out of warranty Mr. Reda contacted Chrysler to get them to help me and explained how well I taken care of the care and they should step in to help me. After numerous conversations Mr. Reda had with Chrysler he had managed to get them to step in and help me with the repair bill. After Mr. Reda had negotiated with Chrysler and discounted everything he could from your dealership my bill ended up being around $1550.00. Again this is why I'm writing this letter I cannot explain how much Mr. Reda had helped me with a bill that I was not going to be able to afford, and actually took the time to go above and beyond with his customer service to help me. Mr. Reda could of did the easy thing and said no the bill is what it is neither us or Chrysler can do anything, but he didn't do that and that is what sets him, and your dealership apart from the rest. Trust me I have taken this vehicle to three other dealerships (2 Dodge, and 1 Ford), and not only that my mother was the service manager for 25 years at one of those dealerships and still l have never received this quality of service even at the dealership she worked for 25 years. She even said that being in the business 25 years that there was no way the dealership or Chrysler would help with anything, and is absolutely amazed at what Mr. Reda managed to help me with. Mr. Reda could of made that one big sale for around $4000.00 for your service dept in an a economy that has been really hard on car dealerships, and especially service dept's to be profitable. Instead he helped me out and in the long run I guarantee that this will make your dealership far more than that $4000.00 that you would of received from that repair bill. Not only do you have me as new customer for life, but not mention the word off mouth that I will tell everyone how great my experience was with your dealership and also I will be back after the first of the year for the new car my wife needs. I also will be sending a letter to Chrysler about Mark, and your dealership. Mark Reda is a employee who truly cares about customer service, and you should be proud that he represents your company. Again thank you so very much.Sincerely,Kurt Gibson

Sales personnel was very helpful. Shana H. was great and...

Sales personnel was very helpful. Shana H. was great and I'm sure I will be pleased in my new 2010 Dodge Journey. Came and spoke found the exact color I was looking for. Pricing was the best that I found from everyone in town. Please ask for Shana, she was extremely helpful.