Metro Ford

Ease of buying a car!

Ronnie made my experience purchasing a car easy with a few laughs. He is a great sales person with a great personality. I bought the perfect car for my needs. Thanks Ronnie!

Excellent service!

Timely, efficient and well done. Couldn't ask for better service.

Excellent Service!

Great fast and friendly sales and service professionals. Everyone at Metro Ford made the car buying experience very easy and comfortable. I felt that Metro Ford really had my best interest at heart, instead of a lot of other car dealer.

Best Buying Experience I've ever had

Wonderful, left with a much better deal than i was expecting

Synk Issues

Everyone was very professional, they got me right in and back out. Thanks!

Metro Ford

Outstanding service ever time I bring one of my cars in for service. I would not take it anywhere else.

Excellent service

Metro Ford has always treated us with the utmost respect and been very good to me and my family.

Metro Ford Rocks

Love Metro Ford. Their service guys are the best. Randy will really help you out. Thanks Metro.

Excellent car buying experience!

Michael sold me my new F150 and and made sure the buying process was smooth and effortless . I would highly recommend Michael and Metro Ford. I'm very pleased with my new truck, Metro Ford and my experience with my salesman!

Oil change and tire rotation

Great response time- I was in and out in a very short time. Everyone was exceedingly friendly and professional.

great experence

Mark Reynolds is a very nice young man and a very good salesperson. He is not pushy but he continues to try and find the car you are interested in. I had one of the best car buying experiences ever.

VERY RELAXED NOT PUSHED

THE GUYS ARE VERY PROFESIONAL AND RESPECTFULL OUR SALESMAN GARETT GIBSON IS A VERY HONEST AND PLESANT MAN WE WOULD DEAL WITH HIM AGAIN AND AGAIN

Excellent experience--3rd time buyer

This was our third time buying through Metro Ford. Jamison Wunder did an outstanding job helping us through the process! We would recommend the dealership to our friends.

COULDN'T BE HAPPIER

Possibly the best buying experience that I have had. George let me drive a couple of cars and then found me the car I wanted. The entire buying experience was very low pressure and the delivery / paperwork process was quicker and easier than any I can remember.

Way to go Erich

As always Erich was there to help us. Got my wife the car exactly that she wanted. He is very knowledgeable of the vehicles and equipment. He does a super job. Always a pleasure. He always does follow-ups to check if we have questions and makes sure everything is ok with our vehicle. Thanks Erich!

Flawless experience

Very timely responses to my emails and calls. I had to travel from out of state so we worked out a deal before I traveled out there. Ronnie was great to work with and got me a fair price for my trade and for the car I bought. The purchase price was the best i could find in about a 600 mile radius. Drove home very happy. Everything was done in less than 2 hours. Definitely recommend.

Great service but uncomfortable waiting area.

I had the "works" done to my car and I had very little waiting time, very quick service!!! I do have to admit, I really DISLIKE the couches and chairs in the waiting room. I am short and have back and neck problems and they made my back ache and my feet are about a foot from touching the ground. I had to move into the next room where there is a strip of chairs that area by the coffee machine. Out of all the waiting areas I have ever been too, this is honestly the worst and most uncomfortable one there is, metal chairs would be more comfortable than those leather couches and chairs. I see people much older than me struggle and sometimes need help to get back up again. I have been coming to Metro for 20 years and seriously have never felt comfortable in the furniture in the waiting area. This last visit it was even "painful" to me. Try sitting in that furniture for an hour or more and you will see what I am talking about. I Love the survice but the wait is very uncomfortable!!!!!!!!!!!!!!!!!

Exceptional Service

Always a good experience. I have all of my service performed here including oil changes and the like.

Great job!

Salesman Garrett Gibson is the Best! He answered all of our questions and shared lots of information about Escapes with us. Had a great experience with him. He just wanted to make us happy which he did. We love him and our Escape.

excellant sales experiance!!

Eric did not push, but informed. Product knowledge, off the charts !! Follow up by Erich was greatly appreciated, I am looking forward to followup meeting Thursday.

Buying My First Car

George was very helpful in looking for a new car. I thought I was going to be overwhelmed looking for my first car, but George sat me down and explained all of my options and upgrades, while being very informative and not pushy. He let me test numerous cars with different packages and was genuinely trying to help me find the best fit without upselling me. Ronnie was very straight forward when negotiating the price and was able to work the best deal for me. He explained exactly what I was paying for and why it was this price. They found the exact car I was looking for and had it delivered to Metro Ford extremely quick with George updating me on the status the whole time. Overall great experience!

Service department

I stopped to have my tires checked because the low tire pressure light was on. I thought they would check them and add air. Instead they took pictures to make sure there were no dents on all four sides of my car and put it up on a rack. 1 hour and 20+ minutes later I am told there was nothing wrong with the tires and they added air to them. The tire pressure light went out. I went to the cashier office and had to pay $11+ dollars. While I am waiting for someone to tell me where my car was so I could leave, a black ford suv pulls in and says their tire pressure light is on. The service desk man checked his tires and added air to 2 of them and the driver left. I asked why they did his for free and on the spot and I had to wait for mine and pay for the same service. I was told I might have had a nail or a slow leak so they needed to check mine. So I ask the obvious....why didn't you check his? The service man had no answer. E vidently they think and treat women like they are idiots. We have bought multiple vehicles from them and each time I have used their service in the last 3 years I am disappointed. It was my LAST time for service at Metro Ford in Independence.

EXCELLENT Customer Service

We were extremely satisfied with our experience at Metro Ford. Jamison Wunder is a wonderful young man that answered any questions we had. He is very knowledgeable. He did a great job making us feel at ease. We WILL recommend him to ANYONE looking for a car or truck. Metro Ford should be proud to have him on their staff.

fast service

Service was done in a timely manner. They handled the warranty process.

Great Experience

Ronnie and George made everything go smoothly, I appreciate their assistance in streamlining the process for me and working around my schedule.

Thank you

Michael Green in the body shop is a great asset to your company. I have had to use your body shop twice and he is always dead on on his estimates and keep me In the loop the entire time our vehicle was in the shop.

Service

In and out in a short period of time. People were very friendly

Overall experience

It was great dealing with these guys in buying my first car. I will come back for anything in the future. Jamison did a great job in making sure everything was smooth sailing. Everyone there took care of me in the process. Thanks!

Amazing Experience

This is the second car I've bought with Metro Ford and had a great experience both times. The staff was friendly, not pushy or overwhelming, and gave me an honest deal up front, without wasting time with haggling.

genuine staff

Staff at metro ford from start to finish were genuine, respectful and friendly. They truly met my expectations in the purchase of my new Taurus

Great Experience Every Time

I love Metro Ford and their customer service so much that I have referred several family members here already. Jamison is my favorite. He always takes care of me when I'm there. Rick is super kind and professional. I love how everyone welcomes you at Metro Ford not just the person at the front desk. Great experience all around.

Metro Ford New Truck Purchase

It was a pleasure working with Michael Henry and the rest of the team at Metro Ford.

Metro Ford took the frustration out of buying a car.

I want to thank our used car salesman for really listening to the details of what I said we wanted. He quickly identified having two cars on his lot that had the options and price I requested. He said he had a third car but it was $150.00 over the price I gave him as a max. He didn't want me to think he was being pushy. He was very knowledgeable about the options on the vehicles and even assisted on some of the programming.After getting the car home I called back about an issue I found and had the full support of management and the service department to take care of the problem. A big thank you.

Purchase experience

The entire Metro Ford team is 2nd to none in the industry in regard to purchasing a vehicle. Seemless, efficient process from start to end. From ownership to sales (Erich Phillips) to management to finance, they outperform their competition. I would highly recommend purchasing from the Metro Ford team when you're in the market for a vehicle.

Good guys and a good place

Garett, Rick, and Jason always make me feel like a celebrity when I go to Metro Ford. They worked with me to get my new car (that I am in love with, 2016 Ford Focus Hatchback). Garett was so thorough and explained all features inside and outside my new car. They also took my trade in before i cleaned it, and didnt make me feel bad about how dirty it was! I think they deserve a bottle of wine :)

Only went in to look at a Ford Flex!

On Labor Day my husband and I went into the Metro Ford Dealership to look at their used Ford Flex's. Upon arrival we were met with Ronnie Vargas. What a nice guy! We asked him if we could look at the used Blue 2014 Flex. He went off and got the keys and we were off. Before we got back from our test drive I knew my husband was in love with this vehicle.Ronnie answered all of our questions and went over all of the features of the vehicle. It was everything and more than we ever wanted in a vehicle. We put in a contract right away. It was just traded off so they hadn't had the opportunity to service the Flex. We came back the following Saturday for delivery and boy did it look like it was Brand Spanking New!We finished up with the paperwork. Ronnie helped us get everything set for us to drive away. This was the most awesome experience I have ever had in purchasing a vehicle. I cannot express how much this dealership is so Helpful and Friendly. Not just Ronnie.... Everyone was amazing. If you ever are looking for a new or used vehicle please consider going to Metro Ford! I never will go anywhere else!Thank You Metro Ford and Ronnie Vargas!

Oil change

Great fast, friendly service! Tommy is always a pleasure to work with!

2017 Ford Escape

I went to purchase a used car but was able to afford a new 2017 Escape with the help of George Rackley. He was very helpful and worked with me to show what I could afford. All associates were friendly and genuinely cared. Great experience.

Easy Used Car Purchase

Jordan was our sales person and did a great job in helping us with a car we found on the internet. The overall experience was great.

COULD NOT BE HAPPIER!

What a great experience! George, Mark, Paul and Curtis were total professionals..NO pressure didn't push at all..We got the best service and the best price...they follow up and ensure we are totally happy

Painless buy on great truck

Mike Henry and the rest of the staff at Metro Ford made buying my F150 an easy and satisfying experience. Mike did a great job working with me to get what I needed from my trade-in and the payment I needed to be at on my new truck. I couldn't be happier!

helping hand

the sales consultant George Greko help us by finding the auto that wehad be lookingfor.Went to other dealers they could not find it.Took his time and showed us how to work everything on vechicle he was very helpful and professional he treated us like we mattered , will recommend and use him again ,

Worried for nothing!

My husband and I started car shopping for the first time in MANY years and I was nervous about going through the whole process, especially since I'm not a fan of salesman and the "shmoosh" they put on. Garett was our salesman and we couldn't have asked for a better one!! He was very laid back and funny and most of all VERY knowledgable about the cars. He even called us a couple of weeks later to make sure everything was fine and we were happy. When we decided on a car, the whole process was easy and smooth. VERY happy with Metro Ford and would definitely recommend them.

Great experience!!

We went looking for a new vehicle and drove away with a great Ford Edge. It was nice to have a salesman be so knowledgeable. He was efficient, professional, and did everything he could for usto make our car buying experience awesome. I am very pleased with my new Edge, and am so happy we ended up at Metro, and met Garet Gibson! Thanks so much Garet!!

Good friendly help and understanding of what I wanted

They went out of the way to find the truck I wanted brought the vehicle from across the state and it fits my needs and wants at the time. But will go back in a couple years for a new one The vehicle has some Minos non mechanical issues but they have bringing it in to look at

Best experience

I was well taken care of throught out process. Salesmam Jamison Wunder worked with me all the way. The best experience I've had buying a new car.Jamison answered all my questions. A very professional guy.

Great experience!!

I was helped by multiple dealers and they all made sure I was well taken care of!! Everybody was so nice and helpful! All-around great dealership!

Positive Experience

We had a positive experience in the purchase of our new 2017 Escape. We worked with George Greko who was very friendly, knowledgable and helpful. We had called ahead about a certain car, by the time we got there he had it washed and pulled up front for us to test drive. Worked with us to get to the price point we needed, and we are very pleased with our new car!

Professional and easy

My salesman, George Greko, located the exact car that I was in the market for over the phone. He provided me with very prompt and thorough service. George came in on his day off in order to provide the best customer service possible, and had a very pleasant and fun attitude. Thank you George, I love my 2016 Ford Fusion!! ~ Shelley

2015 FORD F150 PLATINUM

Great overall experience I recommend Metro Ford to all my friends and family.

A wonderful and excellent experience that I won't forget.

Everyone at Metro Ford Inc, Independence, MO who helped me get into the right car for me were absolutely fabulous I want to say thank you to George Indelegato and Michael Henry specifically. They truly care about the customer. I felt at ease working with them in my car buying experience. They will always be highly recommended by my father and I. My father purchased a car there a few years ago. George Indelegato helped him as well. Again, thank you ALL at Metro Ford in Independence, MO. I couldn't imagine a nicer group of people who helped me from beginning to end. Sincerely, Rochelle M Warner of Sugar Creek, MO.

Happy customer of a new car 2016

Thank you for helping us and making sure that we were happy and satisfied for what we were looking for. I was pleased when we told you what we could do and what our budget was and you stuck with it and did not push it. I would recommend others to come to you to buy a vehicle.

Great Experience

Both George Indelicato and George Greko were great to work with. Good buying experience. Buying a car from Metro Ford was a positive experience, it did not feel high pressure,

Thank you!

Thank you for your help making the car buying process as easy as possible. Erich Phillips was very pleasant and helpful. We will go to Metro for our vehicles from now on! Thank you Metro Ford.

Comfortable

My questions were answered, my test drive was very helpful, and the purchase process was efficient. Thank you, Michael Henry! Yu made what could've been an unpleasant experience one that was painless!

2013 F350

Best experience I have ever had buying a vehicle. I will definitely be buying the rest of my vehicles.

Purchasing a used Transit

Thank you for helping me find the right vehicle for my life style. Everyone was patient, which made purchasing a van easy, quick, and without the hassle. Every step was sincere and followed up with calls or emails. Great staff!

Thank you!

Thank you for your help! You made the whole process quick and easy!You always followed up and made sure I had what I needed.

Bought a truck

Good experience buying a truck. Great customer service and had papers ready when we walked in!

Best Car Buying Experience

Purchased a new car at Metro Ford, and could not be happier. We looked at multiple cars around the KC area, the sales and service at Metro is what sold us. We discussed price, landed on a number and was done. They had the best deal in town. Ronnie Vargas was amazing, answered all of our questions while test driving, no hard sales pitch. After the sale he sat in the car syncd our phones and went over every button in the car and explained in detail how it worked. This was after the sale at 6:30 in the eve. They detailed the car, and filled it with gas, while we signed the papers. We will definitely be back when time to purchase again, and would recommend our friends to go and ask for Ronnie!

Ford Flex

The service department is very friendly and extremely helpful.

Good buying experience

Good buying experience. Had what I wanted on the used car lot and settled on a good price.

Easy buying experience. No back and forth BS.

Garett Gibson was my salesman and was so easy deal with. After being married 27 years I went and bought a car all by myself for the 1st time ever. I told him what my budget was and there wasn't any back and forth BS. Metro Ford made me feel at ease and comfortable while in their facility. Car was in excellent shape and spotless when I picked it up. Garett and Metro Ford exceeded my expectations. I will definitely refer all my friends to Garett and Metro Ford.

Service on new truck

Very satisfied with the customer service they provided

Oil Change

Service (Oil change) was good and fast. Car was done early.

Metro Ford

Very happy with how everything went. Very nice salesmen.

Great Job Well Done

I came in because I thought I had a problem with my engine and the found oud that I had a bad exsot manifold they took care of in a timely manor and were very helpful.

Great place to buy a vehicle.

My wife and I went to another dealership to search for a new car. The (Jeep dealer) guy there pointed to the lot of new cars and told us to look around. He then said if we find something to let him know. He promptly went back inside to the showroom. Needless to say we left, never to return. We then went to Metro Ford where we previously bought my F-150 a few years earlier. My wife found the car she wanted and George was a tremendous help. We should have started there first. First class service and just a great buying experience. Thanks to George and all the crew.

Excellent

I received the best sales person and customer relations overall was excellent. Everyone I came in contact with was friendly and knowledgeable. Mr. Rackley was great. He was not interested in just getting a sale, but with ensuring I got what I needed. I was already nervous about making such a purchase alone, but I was given information about the cars I looked at and all my questions were answered.

Metro Ford goes above & beyond!

We went to numerous dealerships in the Kansas City area looking for just the right vehicle. Metro Ford had the best customer service of any of the dealerships by far! They were leaps and bounds above the rest! We worked with both Ronnie Vargas and Garett Gibson and they were both fantastic! I would definitely recommend Metro Ford if you are looking to buy a vehicle!

Quick and easy

I have to say this was the best experience I've ever had buying a vehicle, and I've done it several times. I would imagine not needing financing helped the process but everyone we interacted with was great. We came in later in the afternoon to look at a vehicle they had recently taken in on a trade. We liked the vehicle but I really expected we would have to return the next day to complete the transaction because we had somewhere to be that evening. However, everyone really stepped up and got the paperwork done and the vehicle cleaned up and ready for us to take in time. Really pleased with our experience. I do not recall the name of the person that handled the paperwork but he was great to work with as well.

Great Service

Had an issue with low tire pressure, they checked tires, found small hole and fixed quickly--then I was on my way. Every one was kind and courteous.

Great customer experience!

I loved requesting a quote online. Mr. Indelicato was very quick and thorough in following up on my request. Between him and the Manager of car sales (Kent) I was in a new Ford Edge in a matter of hours. As a single woman making this purchase, I was treated with the utmost respect from the entire staff. It made the entire purchase painless. I felt I received a great deal!!

Great Service

Thank you Ronnie Vargas for you assistance with our purchase. Everything was handled with professionalism and you were able juggle our busy schedules. Thanks again to you and Curtis Owen we appreciate it . And special thanks to Rick in Finance - you patience was greatly appreciated.

Oil change and tire rotation

Wait time for an oil change & tire rotation was commensurate with other locations.

Expedient sale.

Jamieson was well informed and did everything to make a car purchase painless. The rest of the staff was also very well informed, and did not pressure for after market, etc.

Great service

Chris Delacruz did a great job. He was very patient and knowledgeable. He did his best to get us a great deal. Thanks for all your help!

Christopher Delacruz happy

I walked in not expecting to get a car. Bad divorce no hope. But Christopher Delacruz worked with me. I told him no need to waste your time, but he had the faith. I know my budget and it wasn't anything. He worked his tail off and when I was overwhelmed he let me walk around and regroup. Never did Chris or anyone there pressure me. Walking into finance I was close to tears in fear of a bump....Rick at me feeling at ease. I was laughing and walked out doing my happy dance with a grin so big my face hurt. They listen love these guy. When I have this paid off...I WILL BE BACK. You have a great team. Thank you Denny Carter...still happy dancing

new car purchase

Chris Delacruz was very helpful, patient and knowledgeable. I will certainly use him again, and I will highly recommend him to any friends or family interested in purchasing a new vehicle.

The Best Team Is Metro Ford

Ronnie Vargas, {Salesman} did a fantastic job. understood the vehicle we wanted and had it on the lot.. He worked with us effortlessly and without pressure to get us in our budget range. Everyone is so respectful, at metro ford. Thank you to Ronnie, John Stenval, and Rick Gilbert.. GREAT TEAMWORK.

Garrett Gibson was outstanding

Garrett listened carefully to our needs, not just in a vehicle, but financially. Garrett was not pushy, was very personable, yet demonstrated knowledge on the entire process end helped us to get the best possible deal for our trade and our new vehicle. I would recommend Garrett to anyone looking for an honest and likeable dealer.

Great car at a fair price

Looking for a car to take pressure off my aging truck fleet. Found the model AND color I was looking for. Jamison was readily available and quick with the answers to my questions, then covered in detail all the new "bells and whistles" I never had on a vehicle before. Thanks for teaching an old dog new tricks!

Great experience buying new mustang.

Erich Phillips great to work with very knowledgeable. Have bought many cars from him. Erich went out of his way to findv us the right car and color.

Larry

The only thing I can say is that I have always and continue to receive great care at Metro Ford. Wouldn't want to go any where else.

A Great Experience

Garrett Gibson and the entire staff at Metro Ford were completely honest and above board on everything,plus they went out of their way to address even the smallest of concerns.

A good car buying exsperience

Looking for a different vehicle to replace my old ford i had for 13 years.Wanted something similar but smaller with the kids getting older and doing their own thing so i went to metro to trade my explorer for a escape found a good deal right vehicle and good sales team.

Got my new Escape

Looking for a new Escape to replace a Ford Explorer found what i wanted with all the options the right price salesman was very nice and helpful done a great job come to find out I was his first sale done by himself he done a great job couldn't tell. I am happy with my vehicle i believe i made the right chose and went to the right dealer thanks Metro Ford

Great Service

Great service. Salesman (Ronnie Vargas) was very helpful and patient while we were trying to decide on a vehicle. We will definitely refer friends and family looking for a vehicle to Metro Ford and will recommend them to work with Ronnie. Very happy with purchase and experience.

great salesman

Chris was great guy very helpful with all aspects.Great with all the fine details and very truthfully which was refreshing just great experience with a nice guy

Service Preformance

Service was great. In an out within an hourThanksDale Edwards

Body Shop-Mike Green

Mike Green in the body shop is absolutely fantastic to work with! I had some damage that had been done to the front end of my car and they took great care of it! Mike called me every time he said he was going to, and gave me plenty of updates about everything! It looks great and received great service!! Thanks, Mike!

owner

I left truck to be serviced.I was called before the time it was to be done,saying it was finished.very good jobthanks

Outstanding service and great guys!

I wasn't in the market for a new car but an accident pushed me in the direction of trading my car in. Chris and Jason we're outstanding in their service and attention. They made what I thought a non possibility a possibility. I left that day in a beautiful Ford Fusion HYBRID and got an excellent deal and my payment was exactly where I needed it to be. I am a customer for life. Hooray Metro Ford!

Best Ever!!

Christopher DeLaCruz was great to deal with. Best experience I ever had buying a new vehicle. Thanks. wish you the best in the future. Harvey H

Great Experience!

Chris was a great sales person, not pushy at all. He answered all the questions we had and overall it was a fun experience and we love our 2014 Ford Edge!

Fast no hassle

Very fast got in and out and the car we wanted... No messing around, no games. I have nothing else to say. That says it all. Didn't try to sell me something I didn't want.

Garett and The Guys

Garett Gibson is the Best Car Salesman in the world. He was attentive, considerate, and extremely knowledgeable. He was patient and really knew his craft.

Outstanding service at METRO FORD

Purchased a 2015 FORD TRANSIT CONNECT TITANIUM at METRO FORD in October 2015. I scheduled my appoint for my oil change and got in ahead of the schedule and done in less than 45 mins. I highly recommend METRO FORD for any new vehicle purchase and maintenance that needs done. They are professional and provide top notch service in every field!

Everything went fast and easy.

First time I had a good and fast car purchase. Normally it is long and painful. Thank you Ronnie and ladies at front desk too.

I was treated like royalty All of my needs was met Every

I was treated so kind as if I was the only person in the world that mattered everyone was so nice to me my salesman was wonderful and very helpful. He know what in a vehicle that make me love coming to metro Ford. Willia Leach

Friendly, helpful sales team, Zero Pressure

We've bought a lot of cars over the years, and this was the most pleasant experience I've had. Zero pressure, friendly and helpful salesman. Erich Phillips even encouraged us to take a few days to be sure. Will definitely return the next time we need a vehicle.

it was a pleasure meeting and working with Christopher

I would recommend Christopher DeLaCruz to everyone, he was very nice and helpful, he's a really nice man, not pushes, not argent, more sales men should be more like him. I went in thinking I wasn't going to buy a car that day and ended up leaving with my new car, they took good care of me. Thank you Christopher and Metro ford, I love my car. Sherri Ash

Great Services

We purchased a 2015 F150 Pickup Truck. This is our 4th vehicle purchased from this dealership, they have always been helpful and very courteous. The service department is outstanding. Our overall experience with this dealership is great.

Good Experience

We just had the oil changed on my wife's Escape. It was good.

Great Service

Randy the service manager is GREAT!!!!! Give him a raise.

Great service

Friendly people good service !!!!!!!!!! !!!!!!!!!!!!!

Focus

Staff and service are great had a positive experience each nd every time

Great selection, zero pressure

I bought a 2016 Escape. The salesman, Erich Phillips, was excellent to work with. Zero pressure, which I require. In fact, at one point, we were ready to leave because we weren't 100% sure. He supported that, said something to the effect of "absolutely think about it - I'm not making the payment, you are, so don't feel like you have to do this. Think about it and if it feels right, come on back in." We went outside, walked around and thought about it, came back in and closed the deal. At no point did we feel like there was pressure. I definitely recommend him - and Metro - to anyone who asks, and I will return the next time we need a vehicle.

The best experience at a dealership

Garett was extremely helpful and knowledgeable. He didn't try to over sell the vehicle. Even though I didn't end up buying my car from him, he is still willing to help me with any questions and was very happy for me on my new purchase.

Excellent Service

Excellent service! Body Shop manager was well informed! Job was done on time, done well! Metro Ford has been awesome every time we have been there!

EXCELLENT PEOPLE!!! GO HERE!!!

Although they couldn't get me approved (Because of my own poor previous credit behavior), these folks tried hard. They knew going into everything that I was a pretty poor prospect for a sale and yet NOT ONCE did Rick or Jamison ever show me the least bit of snubbing or lack of attention. They treated me like I had an 750 credit score at all times. This is professional and I appreciate them trying and not making me feel bad for my situation that I had caused for myself. When I do get my situation right, believe me, I am coming back to Metro Ford.

Excellent New Vechicle Purchase

This was a Great Purchase from Start to Finish. The transaction went smooth and Chris DeLaCruz is great sales person to deal with. I would highly recommend.

Great

Fiance and I bought a 2016 Ford Fusion from Chris. 2 months later we split he takes car since in his name. Chris worked hard to find me a car. I was very grateful for all his commitment to helping me. I was able to get a 2014 Ford Fusion. Thanks Chris!

New Car Purchase

Chris DelaCruz was easy to work with and the transaction went smooth. I appreciate the hard work that went into complete this transaction

Love these folks!!

I've had great experiences every time I go to Metro Ford. The sales staff is awesome. If you're looking to purchase a vehicle, I recommend Garrett Gibson.I purchase a 2013 Ford Escape and I love it. Let him know that Stephanie Duncan sent you! Also, the service staff is terrific! Thank you everyone!

Great sercices clean facility

Salesman was amazing and so was aftermarket if you need anything to pimp your ride this guy knows it all and takes care of you

Great experience

Did not have to shop around. I gave my needs and wants to Ronnie and he went looking for me. Not everyone likes that. I loved it.

Exellent service, nice facility.

When I arrived there was a large amount of cars who arrived right around the same time as me, about 6 of them were able to be ahead of me in line for service. I was told my service would take approximately 90 minutes which I was ok with. The people at the desk were friendly and helpful, my service was actually finished in less than 60 minutes. This was my second time here and I will continue to take my vehicle here, always a good experience. Thanks guys.

Good service and clean.

My experience with Metro has always been good. I have a 2012 Focus Titanium. So I have had in in several times. This time it needed a module in the transmission. It does get frustrating, but I'm sure it is just as frustrating for them to have to keep fixing them. They are always very courteous and helpful.

Good experience!

Purchased a 2016 F-150 XLT. Process was very easy and salesperson was great in helping us understand all the new available options,etc. in the new vehicles.

Great service

Regular oil change and lubeYour associate recommended a front and rear lube change on 4x4 crankcase and differential.I obliged and service was rendered.Thank you!

Mister

I enjoyed the buying experience at Metro Ford! Everyone from the salesman [Garett Gibson] to the sales manager Kent treated me right. I will definitely return to Metro Ford for my next vehicle.

Excellent, timely, service!

Our service was completed in a very timely manner. Thank you again, Metro Ford!

Happy with Metro Ford once again!

Happy with Metro Ford once again! We have purchased from Metro in the past, and both Children now too. We will do it again if needed! Thank you George Rackley and Cutis Owen. You make car buying easy for us and just the way we like it.

overall best car buying experience

Garett was very helpful and patient in our car buying process. He was very knowledgeable of all the features of the vehicle we were interested in. We have bought several cars from other dealerships before and the experience we had at ford and with garett was the best we have ever had. Would highly recommend him and metro ford.

Great experience!

Very good car buying experience from start to finish. No real "dealership games" were attempted. The price on car was very fair as I shopped 3 other dealerships for same vehicle and no one else was close. I started search online and spoke with George who paired me with Ronnie when I got to dealership. Rick took good care of us in the finance dept too. I would recommend both George and/or Ronnie to deal with and will definitely refer my friends to Metro Ford in the future.

Great service department

2015 Ford Escape getting my car serviced--like the notification that I received letting me know it was time for service and when we arrived fast and friendly service personal got us right in and listened to our concerns and found the problem and took care of it. Great job to metro ford!!!##

Wonderful experience

Very pleasant employees. Everyone was so nice even those who were not directly helping me. Very timely service.

Oil Change

Service done in a timely manner. As always everyone was helpful and kind.

Very helpful and informative buying process

Ronnie Vargas listened carefully to my ideas of what I thought the uses would be for an F-150 truck, and he sent me all the right brochures and web site information that was very helpful in narrowing down the options I would like. The truck options I wanted were difficult to find and might have required a custom build that would take months, but after much searching he found one with all of my requirements. I really appreciate the effort he and others put in making sure I found the right truck for my purposes. I was traveling in areas with poor cell and internet coverage just before the purchase, and Ronnie and other Metro Ford staff were very patient and thorough under difficult communication conditions. The truck was ready to go when I returned to Missouri with all the right bells and whistles, paperwork ready to go, and all done in a short time, once I made it back to the dealer. Metro also serviced my Ford Explorer making several repairs in less than an hour while I waited.

Positive Experience

Chris DeLay Cruz found me what I wanted and what worked for my budget. II've bought many vehicles and this was my first Positive experience. Period !

Service

The staff was very helpful, however I thought the sales tax and title were included into the total amount of the vehicle I purchased. Unfortunately I was wrong and slightly upset of the misinformation. The Focus I purchased however is outstanding.

METRO FORD...Independence Mo

We purchased a 2016 Explorer. The salesman was very good at explaining how to use all the new features on the dashboard. That is so much better than trying to figure it out by reading a owner's manual. He also helped us program our cell phones on the Explorer.

Great place and people

I was really happy to find you guys for my purchase of the Ford Fusion S 2016.You were flexible and understood my situation.I was really glad to find Michael Henry as the sales person that I had to deal with in the process.He was straight forward and he always looked to find the best for me.Not only Michael, the rest of the staff helped me with the purchase.I honestly think that I am buying a great car.I checked many dealers before going there but Metro Ford was the lowest from all of them.I would highly recommend to go to Metro Ford KC and talk to Michael Henry if you are looking to purchase a Ford in the KC area.

Garett was great!

Garett made the experience of searching for a new truck very smooth and easy. Despite having trouble locating a truck (already built) to fit our needs, he ultimately helped us decide what we needed to order from the factory. It had been many years since we needed a new truck, so there was a lot of education involved on all the new features and Garett explained all very well, giving us examples on the lot for the different packages and configurations.

Love my new 2013 Ford Fusion

I was driving on I 435 with my special needs brother when my 1998 Ford Explorer with 177,000 miles on it literally exploded. I had it towed to Metro Ford because it was a familiar company that I had done business with before, knew people that had retired from there and they have a union shop, and was told that it would be very expensive to fix. I agreed, and was introduced to Garett Gibson one of the sales people. He was so helpful. I did not have time to look for a car as it was late so Garett emailed me pictures of what he thought I would like and what was affordable in my budget. I am single and care for my brother and did not have a ride to the dealership and Garett said he would even come and give us a ride. When I did find a car that I liked Garett went through the entire car front to back and side to side showing me all the safety features, explaining how and why they work and even all the fun stuff. I brought a Gray 2013 Ford Fusion. Garett even came in on his day off to be sure I had everything I needed and was happy. I love love love this car. I want to thank the Metro Ford team and Garett Gibson for all their help.

Metro Ford Service

Service is always up to my standards. I know what I am getting done and know that I won't need to bring the vehicle back for follow-up work.

Purchase of new Vehicle

We Bought a 2013 Chevy Equinox. We love it! The staff we talked with while there was great. They answered all are questions Extremely helpful. I would recommend Ford to my friends and family. It took us less than a week to be in a new vehicle.

Great experience from Wyoming

We are from Wyoming and were looking for a new van for our church. I looked all over the Internet and found what we were lookin for at Metro for the best price, but it was in Kansas City and we were not. My wife has family in Burlingame, KS and we were going to be close for a graduation so we thought we would check out the van. When we walked in Garrett greated us and showed us the van with no pressure. We really wanted to seal the deal but didn't have much time and he helped make it happen by closing. The van runs like expected (great) and it was an excellent experience. Thank you Metro and thank you Garrett!

Awesome!!!!!!!

This was the best car buying experience I have ever had. Went well over and above even on his day off to be sure I could buy my new car. Thanks for everything. You ROCK .

Good Experience

I think this is the fifth vehicle I have purchased at Metro Ford. I am obviously pleased with their service.

GREAT SERVICE, CLEAN FACILITIES AND NICE PEOPLE.

TOMMY DID AN EXCELLENT JOB IN EXPLAINING RECALLS AND SERVICE ITEMS. METRO FORD MADE THE REPAIRS AS SCHEDULED AND WERE PLEASANT TO WORK ON MY CAR REPAIRS.

A very good purchase experience

Our purchase of a new 2016 Ford Explorer Sport was a good experience. Although we weren't satisfied with our first offer to purchase the Metro staff continued to work on the deal and ultimately found A number we could live with in a reasonable amount of time.

Great Customer Service.

Very helpful and courteous staff; knowledge.able and efficient

Mister

I have a 2006 Explorer with about 140,000 on it. I have always taken it to Metro for my service work and they always do an excellent job.

Just in for an oil change

Recommended by a regular customer, Very pleased and completely satisfied by your courteous and knowledgeable staff.

Erich Phillips rocks!!!

Erich Phillips rocks as usual. Came in to see maybe about a new F150 walked out the owner of a limited edition KC ROYALS MVP. When you hear that phrase all Fords are created equal it the dealer that makes the difference, trust me it is true.

I was treated extremely well as I bought my car.

I bought a Fusion. I was treated extremely well by each of the 4-5 staff people I interacted with.Well done! Thanks so much!

Always the best

Great doing business with these guy's at metro ford !!!!!!!!!!!!!!!!

Buying A Car While Traveling Coast To Coast

I wasn't planning on buying a car when I brought my 2003 Explorer in for a repair while traveling from Virginia to Oregon. When I found out the repair was going to be delayed because a part had to be ordered the service department told me I always had the option of trading in my Explorer. After thinking about my options I asked what can you show me? Erich Phillips was kind enough to show us some vehicles and take us on a test drive in a 2013 Edge. When Erich found out we had not had lunch or dinner he pointed out a great local BBQ restaurant and suggested we go eat while they get the paperwork started. We had a great meal, your staff made buying a car as painless as possible and got us back on the road as quick as possible. Thank you Metro Ford! I love my 2013 Edge!

repairs made

still waiting to hear when my window will be fixed. I was told that the part was order ONE WEEK ago. The oil change and tires rotated went just fine.

I was treated very well!

Everyone was very friendly and helpful. I was able to find just the car I wanted, to test drive it almost immediately, and to be helped in each stage of the process of buying and financing it. A very smooth, positive experience. Thank you, Tom and Metro Ford!

Phenomenal experiience

Aftermarket manager and his assistant were absolutely phenomenal with there knowledge of the vehicles

Fast and Cheerful Service

I pulled in at noon to get "The Works," and I expected to have a long wait. I was wrong and I think it was 35 minutes and it seemed I was just getting settled when they were calling my name!!! My experience at Metro Ford is always a positive one as all the employees are very polite and cheerful.

another great experience

Garrett Gibson picked up the transaction after a former sales representative left during the negotiation process. Garrett demonstrated an extended and nuanced knowledge of small, but very important changes, that took place between my original 2012 F-150 (Lariat) and the new 2016 F-150 (Platinum) I purchased. Garrett was very helpful, never pushy, and respected my requests for help and was timely in his responses. It was great to deal with Metro and their sales staff again. Shout out as well to John Stenvall for laying out my options for the add-ons. He saved me money while protecting the value of my truck. George Indelicato was also helpful in following up on matters when Garrett was helping other customers.

Great services

I purchased my 08 ford taurus a little over half a year ago and I began to have transmission problems. I contacted emery stone at the service dept. who worked very efficient at what he does and was very helpful, Thanks again!

Garett Gibson

I wanted to take the time to tell you how totally satisfied we were with Garett Gibson as a salesman and terrific young man. We went to your dealership to buy a used car, and found none, but Garett did everything possible to ensure we were totally informed about every car we looked at. He is superiorly knowledgeable. Even though we did not buy a car at the time, when we do, it will be from Garett. He is head and shoulders above any salesman we have ever experienced. Thank you for the opportunity of meeting and discussing our automotive needs with Mr. Garett Gibson. He is simply the Best.Charlie Mori

customer

the work was done in a timely manner, great customer service

GARRETT IS YOUR GO TO GUY!!!

The entire staff was amazing & extremely helpful but our salesman Garrett went ABOVE & BEYOND to make sure I had the best experience possible! I am totally in LOVE with my new car & will continue to go to metro ford for any future needs! Thanks again for everything!

Awesome service! !

Sod a great job getting me into my vehicle of choice. Garett Gibson does a great job,and got me a great price and excellent service! If type in the market go and see Garret he's the best.

Great experience!

This was my first time buying a brand new car. It was such good and quick service! Chris and Rick made it so easy and fun! Thanks a bunch and I will definitely be referring people your way :)

Awesome car buying experience.

I came to the Ford dealership looking for a vehicle because I really like Fords but ended up purchasing a 2014 Dodge Journey. Garrett Gibson was my sales person and he was super nice, funny and friendly. I loved that instead of having me stand out in the rain to check out the vehicle he drove us down to the car wash and parked in a bay so I could get out and really look it over and show me all the features. It was everything I was looking for pretty much, smaller then what I really wanted(I had a 2000 Expedition that broke down) but was in my price range and will work for my job. Everyone was super nice threw the whole process all the way to the end and I never felt I was being forced into anything. I would and have already recommended people to go there to purchase a vehicle. Thanks for making my buying a vehicle a great experience and not a headache..

I will definitely come back!!!

They were able to give me what I want and no the other way around! Great service, definitely will come back to do business with them.

Simple, straight forward, and fair.

We went in to make a deal on new 2015 F150. Their internet sales manager made great effort to search out vehicles that met our criteria and his offers on the ones we considered were fair from the get-go. We possibly could have pushed a little lower but they really started from an already good target price. Jamison, was very easy to work with and I got no sense that he was interested in gaming us. All in all, this was a very good experience. They found an in-stock vehicle that matched my dashboard, body, and engine so we could get a clear picture of the vehicle even though ours was not on the lot and take a test drive. The aftermarket and finance personnel both explained the options and add-ons available without turning it into a torture session of pressure. Something I GREATLY appreciate. We did need to advocate for our trade-in value but I expected that to be the case.John in the aftermarket department took care of my truck and had it ready on-time despite the bed-liner arriving at the dealer without the proper xxxxx cut. The window tint job was done perfectly to my eye and the vehicle was spotless at delivery. It was worth the drive to this dealer to make our deal.

Great service & Friendly Staff

I love the staff at Metro Ford! Everyone is always friendly. It doesn't feel like a typical dealership

They're like family

I love to purchase and service my vehicles at Metro. Most of the staff know my husband and I by name, and they always go above and beyond in order to get me in and out in a timely manner. I'm always greeted as a friend. I'm never given a line of bull to try to sell me stuff that I don't need, and the porters are actually able to use a clutch without destroying it. The best example of this is that I'm able to call ahead if I'm having a tire problem and they do their best to make sure that they have my tire in stock before I get there. Metro Ford will always have my business as long as they keep doing business like they want my business.

great dealership

oil changed and a state inspection done on my 2010 Ford Escape. The only thing that I have a complaint about is; When my work on the car was done, I went and paid my bill at the cashiers desk, I then went out to leave. My car was locked up, I am not complaining about that( Safety first) What I am upset about that know one told me that I had to pick up my keys at the service desk. I am handicapped and can't walk a great distance at times. I called the service area, I had a very nice man bring me my keys, and informed that I was suppose to go to pick up my keys. I feel that the lady at the cashiers desk should have said this to me. Even a large sign at the cashiers desk would help also! Thank you M.L.Venyard

Great Customer service, clean facility

i was upside down in my old car but thanks to rebates and a lower insterest rate, im sitting better on my past debt.

Great Services

They had my car fixed in the time they said and cleaned it all up for me which I appreciate.

Great experience

I purchased an Escape, everyone was very helpful and friendly.

Just like Family

I had an awesome experience with Garrett Gibson! He's an awesome guy! He welcome me with a energetic friendly attitude it was like I've known him forever. Garett is definitely the guy for the job. He is a people person great to talk to and he knows his job very well. He takes his time with explaining to you about your car. He give me a great walk through. He answered my questions to my understanding. He also made a point to follow up with me to make sure I was enjoying my NEW car. I am looking forward to recommending my family and friends to Metro and Garett and hope to build a future rapport with both as well!

Amazing

It was my first time buying a car. I went with my dad and the sales rep Chris came out and greeted us. He showed me the cars that I was looking for. He was very friendly and wasn't like a pushy sales man. He listened to us and answered questions to the best he could. He even got me car within my price range and helped me through it. Then I met Rick and he had me sign all the papers and since it was my first time he explained G.A.P to me and any other info. Overall I would gladly go back to this place if I wanted another car.

Going the extra mile - Garrett Gibson

Great dealership to put you into the right vehicle. Garrett Gibson did a great job getting us acquainted with available options and our new vehicle. Garrett went the extra mile before and after the sell to make sure everything was right, including the car color, options and accessories. We struggled with the color of our new car, Metro went out to find another vehicle with the same options after we picked up our new Explorer and had second thoughts about the color once it was in the garage. We appreciate the extra effort, making sure we were satisfied. The short story is we kept the first one!

Awesome service

Michael, George, and Paul were amazing and very helpful with my purchase. They found the exact truck I was looking for with an amazing price. The Metro Ford team went above and beyond. Highly recommend Metro Ford.

Our experience has always been positive

We have never purchased a car before from Metro Ford but have had a really good experience with their Service Department. We decided to purchase our 2016 Ford Escape through Metro Ford because of our experience with their Service. Our salesman was Ronnie Vargas. He did everything to make our purchase a very pleasant experience. Our experience was made easy from the selection through finance to complete our purchase.

Garett Gibson

Garett was the best salesperson. He was very knowledgable and helpful from the beginning to the end of my visit. We bought a new car and he made sure we knew everything about the car before we left. If anybody goes to metro, ask for Garett. He's the best!

best new car buying experience ever

My wife and I purchased a new 2016 Ford Escape in February from Erich Phillips at Metro Ford. It was the best car buying experience that either of us has ever had. Everyone on the staff that we talked to was friendly, professional and very helpful. Not once did we feel pressured or uncomfortable. We liked everyone that we talked to and we felt welcome and appreciated. I felt that everyone involved went above and beyond to make sure that we had a positive experience. I will definitely go to Metro Ford for my car buying needs in the future.

Great buying experience. They sell the way I shop for cars.

I have purchased over 15 different vehicles from Metro Ford because of the forthright manner in which they allow me to shop. No pressure, and very relaxed manner in allowing me to find the car/ truck I want, at the price I want to pay. Every one at the dealership make it an efficient aboard experience. Their after maintenance service department is another reason I shop there, as they take care of my vehicle with fixing the first time.

Ford F-150 Lariat