Mercedes-Benz of White Plains

A Pleasure to find our new car!

Jennifer Magnan was not only knowledgeable, but listened to our specific needs and problems in a warm and understanding way. We actually ended up purchasing the very first car she had us look at, but in the week it took us to make that final decision, Jennifer showed us her patience, her constant availability and information, and a terrific sense of humor. Buying the car was truly a pleasure......as is driving it!

Service

Types keep getting flat tires 3 times in Mercedes's class in 2 years and 1 glen within 1 year is Mercedes putting cheap tires

Recent service and everything else

I love going to MB White Plains as you can depend on Angelo. Once you leave the car he will take care of what ever needs to be done be it service or any other problem you have and will get back the car in great shape. My recent visit was for service and map update, glad I have the latest version of the map.Last week my radio stopped working and without an appointment I went to Angelo and he graciously accommodated me with no waiting and the problem was fixed immediately. Thank you Angelo you are an asset to MB White Plains.Dr. Ashok Soni

" expectation"

The rating I am giving was based on the moment I walked into the dealership, it was a great experience, they met my expectation and met my goal.

Replace rotor brake

Good job was done and superior service provided with detailed explanation. My vehicle had faulty rotor assembly. New parts were installed under warranty. I would recommend my friends for the same service

Service

Great servicce great dealer good prices great vehicle there is no waiting for service every thing is a wounderful experience I would never go to another dealership

Great

Great service, ilmmaculate shop, friendly accommodating service reps (love Kelly). White plains Mercedes makes you feel like family and they go to great lengths to make sure they accommodate you. Nick Corbi.

Service 2007 SLK 280

Angelo Scarnati is very knowledgeable and courteous and very helpful advisor.He is an asset to your business He is my advisor since 2009.I only service this car here in Mercedes Benz of white plains. I really like the service here in Mercedes Benz of white plains

Service

Great service as usual I had requested a loaner car which was ready within minutes of my arrival and checking in. Marie was very communicative with the status of my car along the way. Great job!

Great Service!

Wonderful customer service and easy to set up an appointment! When I arrived they where ready to check me in and they where also able to give me a lift. I was in and out so fast I couldn't believe it. Once they texted me that my car was done I could simply pay via text so when I arrived I was good to go!! Thanks!!

A wonderful experience!

I usually find that buying a new car is lengthy, and arduous experience. Not this time! Our salesman, Ardit Shabi was professional, knowledgeable and made this seem like I was visiting a friend. He quickly ascertained my needs and guided me through the process to purchase seamlessly and quickly. I would highly recommend him as well as the support staff for their helpfulness and thoroughness.

Outstanding service

I would thoroughly recommend dealing with Ardit for your next car. We had a number of attractive options at rival companies but decided to come back to MB because of the positive experience we had with Ardit. He illustrated the strengths of the product without turning us off with overly aggressive sales techniques and was at all times respectful putting us very at ease and making it an easy decision to do business. We needed a specific car on a tight time frame and he got it delivered for the precise day that worked best. He even came an picked us up after we disposed of our old vehicle across town.

Wonderful service Michael LIvia a great sales rep

Michael Livia Patient, thorough, goes the extra mile, , Octavio fantastic in service .It supports our feeling that Mercedes is the best car you can own

Excellent Client Service

From the moment I entered the showroom; everyone was very kind. Bruno Parisi did an excellent job. He explained to me all car features and cost options in a very clear way; and was able to respond all of my questions inmediately. I have not felt pressured on taking decisions at all. Felt very comfortable with Bruno; who gave me space to think and more important: stayed true to his commitments

5 star service

Jose and Bill go out of their way to ensure a stress free service visit. Whether scheduled or last minute, they get the job done. Great asset to the Pepe family. Excellent Service along with excellent sales are the reason for my 10 year loyalty to MB White Plains

True Professional

Ardit Shabi is a young man of tremendous integrity and professionalism. The entire experience was fun, stress free and seamless. Ardit and WP Mercedes are terrific and I can recommend with great enthusiasm.

Exellent sales experience

Excellent service and excellent follow up by my salesman Frank Omidi. I am planning to purchase an additional Mercedes from Frank in a few months.

Mercedes was top notch

It was like walking into a five star hotel. Great service, advice and followup. David was especially friendly and went out of his way to make sure all my needs were met. He even gave me a ride to the dealership when I was in a bind.

Excellent salesmanship and service

I was very impressed with the attention and intelligence of Paul Tadeushuk at your dealership. He was very patient and professional at every step along the way in the leasing process of my 2017 E-300. I will be very happy to recommend him to anyone in my circle of friends, and just wanted to call your attention to his top-notch salesmanship. I hope he is recognized within the organization as someone very special. Judy Koch

Excellent

Ardit Shabi was a great. Salesman. He went that extra yard to get me what I wanted. He was patient, kind and especially helpful in all phases of the sale of my new Mercedes which I simply love. Thank you Ardit for making this happenI left knowing that I could count on Ardit if I needed him going forward with my car. Also I would like to thank Lucy for keeping in touch with me and Having Ardit reach out to me

Kelly is the best!

Kelly has been helping me with my two vehicles over the last 5 years. She is thorough, honest, and up to date ! She keeps me updated all throughout my visit with texts, and provides me with the best loaner cars! Thanks, Kelly. For keeping my family safe and happy!

Sebastian is the Man!!!

From the time I walked into the dealership, Sebastian Treated me like I was royalty. I brought in my teammates and we test drove 3 cars before we actually decided on the E350. He made the process seamless and I will be recommending him to everyone!!! Marcel also helped me and made me feel like a king!! Thanks Sebastian For your A-1 Service!! Thanks Marcel for your Help!!!

Great experience

Service was excellent. It was a very Easy process This was our third purchase. Love the car. We received excellent customer service and will return again I am sure

Top notch service

The minute you walk in the door you see smiling faces and helpful representatives. The experience is first class from beginning to end. I never feel pressured or deceived.

Fantastic experience

Our salesman, Michael Livia was outstanding. He was honest, professional, knowledgable and listened to everything that was important to us. We purchased a new E350 after exploring the idea of a certified used E350. During the process Mike was always available to answer our questions and after going to other Mercedes dealerships, we knew we would only do business with Mike. The entire process went very smoothly thanks to him. We couldn't be happier! Thank you Michael!!!

Excellent services

This is a 3rd car that I bought from White Plains MB. Previous I bought two E350 from Paul T., who happened to be on vacation this time. Ardit S. served me this time. Ardit is professional and patient, working together with me in finding a right vehicle. The purchase process is smooth and joyful. Thanks.

excellent! I drove all the way from Florida

I drove all the way from Fort Myers FL to get a new c300, dealing with Keith Simone salesman, for my second Mercedes lease, I wouldn't go any where else! Service was out standing as usual! Very professional all friendly! I'll see you all in 3 years, when this lease is up!!

Excellent experience

Our salesman exceeded our expectations in terms of experience, knowledge, competence and friendliness. The vehicle was delivered as promised as were the terms of the sale.

People First

The purchase experience was guided by Paul T, a knowledgeable professional, who supported the effort, while listening to specifics. He provided details regarding the cars of interest, and responded to all questions posed. In essence, his demeanor created a welcoming and warm situation which lead to a most positive interactive process, whether interpersonally or with the automobile. Additonally, Tim was clearly skilled at introducing the new car features and explaining their functions. He, too, contributed to a helpful and lovely purchase.

My dream car!!!

Ardit was extremely helpful in getting me the car of my dreams. I have wanted a Mercedes since I was a little girl and my dream came true with Ardit's help. The dealership was awesome and I would recommend it to anyone. We worked with a different Mercedes dealership before coming to White Plains and there was no question Whites Plains is the best! Thank to Ardit and Mercedes of White Plains for taking care of us.

Summary of review

frank and all employees did an excellent job I would highly recommend this dealership. Everyone was very professionall snd customer focused.and we got a grest price for the vehicle.

I felt you were helping me buy car rather than sell me.

Our discussion was very helpful as you were able to answer all my questions in order to find a match with what I needed and what you still had as part of the summer sale.

My first Mercedes

Ardit Shabi is awesome. I walked into the dealership just to browse & ended up getting a C300. Ardit was very professional & there was no pressure. I usually go home & procrastinate before making a big decision but Ardit got straight to the point & after the test drive, there was nothing else to discuss. We sealed the deal & I love my Benz!!!

From top to bottom the dealership is a class act.

The dealership exudes excellence and friendliness in all aspects of the operation. The coordination of the dealership among its various departments, Management, Sales, Service and Finance are fluid and representative of a strong and confident business environment. The reception area is also friendly and organized.

Easy relaxed purchase with a great dealer

My experience at Mercedes Benz of white plains was great from start to finish. Ardit was our sales man and he was very accommodating and helpful. He went out of his way to make sure that we were happy and got the car that we wanted. We would definitely use Ardit and White Plains of Mercedes again. We have been to other dealerships locally and keep coming back to this one. Everyone is nice and helpful and attentive to,your needs.

Outstanding

All employees treated me with a positive attitude aiming to please from A to Z.My salesmen Bruno was without a doubt my best experience ever had in all the years of buying cars.

Always a great experience with Pepe! Bobby Ayo is the best!

My family has purchased many cars from you guys. Your customer service is second to none. My sales man Bobby Ayo is a complete gentleman and he always sees that we are happy with our purchases. I always have and will continue to refer Bobby and Mercedes White Plains to all of my family and friends. You guys really set the bar high! Thank you!!!

Professional

Complete and courteous attention from salesman Mike Livia. On numerous visits to the dealership over the last several years, I've always been treated with the utmost professionalism and courtesy by the staff.

Amazing experience!!

This dealership went above and beyond to get me this lease. I would, and will, highly recommend them!! A beautiful dealership and professional, helpful sales people that went out of their way to make this an amazing experience for me!

Great customer service

Angelo was great to work with professional and delivered on the time that it would take for the service explain the service done as well

Excellent Service

Time and time again we would use this dealershipThe price and quality surpasses all othersThis is our 2nd vehicle from hereThank you

Mercedes review

Quality and professionalism exceeds any other dealership I've experienced. Excellent service and friendly courteous staff. Enjoyed the atmosphere and the vehicles are of the utmost quality.

SERVICE

Excellent service. Mike white and the manager of service Bill SkorvanekWere excellent. Attention to detail was superior. Knowledge and willingness to save the customer were evident and an intelligent approach is provided.

Unexpected problem

Car would not startOn call service promptly diagnosed problem but unfortunately needed a towSeem less I was called promptly the next day One frustration is that this occurred 10 days after I had the car in for a routine maintenance and I was going to be charged to program my 3 rd ignition key

MB of WP---THE BEST!

If you want professional, easy, no BS service in the cleanest dealership on earth do yourself a favor and go see Eric Kekacs in White Plains. We have bought several cars from Thomas Chen and the process couldn't have been more professional without the hassle! Truly first class all the way!

Great service

Excellent service timely and professional was told a completion time and car was ready as planned

"Great Experience Mercedes GL 550 purchase"

Had a great experience with Mercedes Benz of White Plains. I had the pleasure of working with Youssef Makkaoui. He is a gentlemen and is extremely knowledgeable, patient, honest and polite. I live in Montclair, New Jersey and have been in the market for purchasing an SUV since 2014. I purchased a Certified Preowned fully loaded 2014 GL 550 from this dealership. Youssef made the entire process enjoyable and fun. He explained each vehicle feature with simplicity, which helped remove the fear of the unknown. If anyone is looking to purchase a Mercedes Benz I recommend this dealership. Thank's Youssef!! My wife and 2 little girls love it, especially the DVD entertainment system.

Great Dealership

I have purchased several vehicles through Mercedes of White Plains over the last several years. My salesman, Peter Bassani, always does a wonderful job and makes the process simple and enjoyable. I would certainly recommend this dealership and Peter in particular to friends or family in the market for a new car.

Mercedes C300 purchase

Had a great experience with Mercedes of White Plains. Very knowledgeable staff, flexible, patient, and cars were great quality. Did not feel too pressured to make decisions.

Great experience

Excellent all around!Jennifer was very helpful,sensitive to my requirements and pricing needs.The gentleman who explained the features of the car was patient and knowledgeable.

Service advisor was courteous

The service advisor was courteous and listened to everything I was saying. He got me in and out of process quickly so I was on my way to start my day.

A+++ Auto Salesman

Youssef Makkaoui went above and beyond to make sure I purchased the right car. I had a wonderful experience. The entire process was very quick and easy. I was absolutely pleased with this dealership because of the outstanding service I received.

Excellent & Speedy Service

MBWP is the absolute best for service! I had my car towed to them Friday night after hitting a HUGE pothole. Saturday afternoon Kelly gave me a call to let me know my vehicle was ready for pick up. I was so surprised with how quickly they handled the situation especially since it was so LAST minute and on a Saturday at that. Kelly was so professional, knowledgeable, and very sweet. She was a true pleasure to work with. I would recommend them for service to everyone.

Outstanding and top notch

Top notch as always. Staff is attentive and very friendly. I wouldn't consider going to any other dealership. My service representative Octavio is the man!!

"The Prime Directive" Making People Feel Comfortable

Peter Bassani is a well seasoned sales representative but as a professional he goes much farther. But first, the entire dealership makes clients feel comfortable. It was quite apparent and easy to see all those we encountered were on the same page. Hats off to Management for that accomplishment. In my mind, not everyone coming in to a Mercedes Benz Dealership is purchasing a Maybach S600, me being one of them. Nevertheless all clients are treated as we were. That philosophy, is readily apparent with all the personnel you meet at Mercedes Benz of White Plains NY and it is not only refreshing but truly wonderful.As for Peter Bassani, my sales representative, I can tell you Peter makes it not only painless but his experience and care for his clients starts the minute you sit down with him and explore all the possibilities of your upcoming purchase or even just your exploration of the possibility of owning a Mercedes Benz. I can only thank him for such an easy experience and comfortable way he brings to this experience. Superlative. I hope those interested in purchasing or leasing a Mercedes Benz will visit Peter Bassani at Mercedes Benz of White Plains before they make any decision purchasing a Mercedes purchase from any other dealer.

Yearly car Service check up.

From the time I arrived at the dealership everyone was so pleasant and just so nice.There are approximately three other service dealership closer but decided to come towhite plains. You never know what happened once you drive you car in. but there has to be a trustMr. Jose Castilla took the time to explain and went the extra miles. He was honest., He did not take anshort cuts. after my service I felt he did an excellent job, checking back and forth with histechnicians. He keep me up to speed on all the work performed on my Mercedes. Mr. Castilla , thank you so much for your professionalism.

These guys are the hallmark for customer service

Alex Cesarini and Mark C. Ellwanger, made my purchase, simple and pleasant. These guy have set the bar high! The professionalism, commitment and cordiality they exude seems to be the norm for these 2 gentlemen and very apparent with the rest of the Pepe White Plains MB dealership employees.I give these guys and dealership 5 stars!!!!

Wonderful, superior service

The service team is always welcoming, accommodating, friendly, knowledgeable and ther service is far superior to any other car company that I have experienced in the past.

From service to reception to sales - fantastic

At every level of interaction I was treated with smiles, assistance to help and sincere customer appreciation. Was a great experience all around and far better than I have ever experienced at a dealership.

Service adviser - Eric Kekacs

I have worked with Eric since Day 1 and he has ALWAYS come through for me. He is attentive abd detail oriented. Take his advise!

The Service experiences I have had are excellent

Mercedes Benz of White Plains is an excellent dealer! I took my 2014 E350 in for service and warranty repair, and was treated very well by Jose Castilla. Jose is very friendly and pays attention to the details. As a service advisor, Jose works very well with his service department to ensure that my vehicle was repaired in the best way possible.I highly recommend Mercedes Benz of White Plains - they are a step above the competition!

Eric Kekas

I like that the dealership assigns a service adviser . Eric has been my adviser for a number of years. Over the years he has provided timely and excellent advice. The bottom line is Eric is important to my decision to buy cars at Mercedes of White Plains.

A great experience

I was very impressed by the professionalism of the entire staff. The selection of cars was amazing. Jennifer Magnan was very easy to deal with and was very knowledgeable. I test drove a car on Monday and had my own car on Tuesday! I usually hate shopping for a car but this experience changed my mind. I can't wait to do it again. I will recommend MB-White Plains to all!Thank you very much!

Nice work

Great service . Great service advisor Angelo scarnati .. Great deAlership .. Real nice guys to do business with .. Angelo real friendly knowledgeable servicer .. Pleasure to deal with ... So is Michael white !!!

CServuce

Octavio was coolScott? In parts did quite a job in explaining potential issues regarding the parts involved im repairEverybody was very courteous however octavio seemed like a real human being-personable

A+ Service Advisor

It has been a pleasure to service my car with Eric Kekacs at Mercedes Benz of White Plains for the last 8 years. He is the most proficient, knowledgeable, and personable service advisor that Ihave ever encountered. I always feel completely at ease knowing Eric Kekacs and his team areservicing my vehicle. He is to be commended!!!!!! Great job!!!!!

The BEST Service Advisor at MBWP!

Eric Kekacs was wonderful to work with. Very professional, very polite and took his time in explaining all details of my service. Looking forward to seeing him for all my service needs. Thanks Eric! You are phenomenal!

Amazing service department

The most professional, courteous and swiftest staff I've ever encountered in 26 years of owing a car. Can't say enough great things about the service staff at Mercedes-Benz of white plains. I'm so glad I purchased my car from them.

great deal, from a great dealership

It was a pleasure dealing with Ardit Shabi. He was extremely responsive and helpful. I would most definitely go back to Mercedes-Benz of White Plains and purchase another car from ArditGreat process, fast and honest. Ardit took the time worked around my busy schedule and stayed in touch with me without pressure. He always followed up when he said he would and had accurate answers for me. And he made sure every part of the deal that was promised was taken care of. Will lease again from Ardit.

Excellent experience

My family has been with Lenny Salvatore for many years now and he is great. He is very friendly, accomdating and helps with anything we need. We recommend him to everyone!

Excellent service and sales

I have dealt with Eic Kekacs in service for many years. He has always been very professional and accommodating. Explains things fully and honestly. Very pleased with service department overall. Bought my car from Jennifer Magnan; she was extremely patient and got me the exact car I wanted.Would recommend the dealership highly.

Excellent service

Eric is very helpful, knowledgeable and professional. He'll always make useful recommendations, clearly and patiently explain what our cars need. When necessary he's organized delivering our car or providing a loaner. I would gladly recommend him to my friends; he's one of the many reason we continue to service our cars at Mercedes of White Plains.

Easy and professional

Bought a new car from this dealer. My salesperson was Jennifer Magnan. She was terrific: designed the car I wanted; triple-checked everything to make sure it was right; negotiated a fair price; and handled a special request diligently. I highly recommend the dealer and particularly Jennifer.

Excellent Service

I have been a customer of Mercedes-Benz of White Plains for over 10 years. I also buy all my cars here. The service is what keeps me coming back and the fact that they make a great car. My service advisor Eric Kekacs is the best. He always takes good care of me when I come in for service. I would highly recommend him to anyone.

Consistently exceptional service experience!

I have been a customer of Mercedes-Benz of White Plains for over 10 years. Even though I purchased one of my vehicles at this dealership, the only reason I return to the dealership for service is because of the high level of customer service provided by my service advisor, Eric Kekacs. He is very professional, friendly, and always accommodating. Moreover, Eric is very efficient and always keeps me in the loop with frequent updates regarding the status of my vehicle. I believe the Service Department of any dealership is the linchpin of their business and Mercedes-Benz of White Plains and Eric Kekacs make sure that they keep their customers happy and well served!

Exceptional Service

We have leased 13 cars over the years from this dealership and Eric Kekacs has been an exceptional Service Advisor and a major reason why we return to this dealership to lease

Excellent!

Mercedes Benz of White Plains always exceeds our expectations! We recently had our GLE 350 serviced. Angelo Scarnati in Service is knowledgeable, courteous and professional!!

Would not be helped by anyone else but Eric

I came in today not having made an appointment, and was not sure how long i would have to wait but i can't stress it enough but Eric came to my rescue, with impeccable service and welcoming demeanor, was patient with me, when telling I'm about the problem with the car and had me out in less than 20 minutes. Eric game me the best service, that i wish every customer could experience. I would highly recommend Eric for any and all of service needs.

Excellent In Every Way!

My experience was absolutely wonderful from my salesman Youssef Makkaoui to the tech person, Tim Capers, who was patient and excellent teaching me all about the car.Also, a great time was with the Mark Ellwanger, a finance and leasing manager, who finished all the paperwork with me with humor and speed.

A+ Service with Eric Kekacs

Came in today for service A for my GL450, I was blown away with the service I received from Eric. He was such a pleasure to work with and very knowledgeable. HIGHLY RECOMMEND Eric for all of your servicing needs!!!

An "Intermittent" problem...

If something doesn't function properly, a fix is normally evident.Intermittent, not so much.Leave it to MB White Plains superior service.Two hours later. No problem.It doesn't get any better.

Service check up

I worked with Eric in service who is always prompt, accommodating and informative. Not only does he get my car back in a timely manner he keeps me updated with its status and costs. He is always easy to work with.

Excellent service

For three years, Eric Kekacs has provided excellent service and support to me and my beautiful car. It still looks brand new and remains flawless.

Service You Can Depend On!

Left message with for Eric Kekacs with a service issue and he called back promptly and began the process to get car serviced immediately and efficiently.

Service is the key!

I have purchased or leased 5 cars from MB of White Plains. What keeps me coming back to this dealer is the extraordinary service I receive from Eric Kekacs. Eric always makes sure my service visits are painless. Eric is professional, courteous, knowledgeable and has a way of making me feel at home. Without him, I certainly would not be a repeat customer. Kudos to Eric!

Wonderful service experience

I most certainly appreciate the extended effort by Eric Kekacs to make certain I was more than satisfied with my recent service experience. Not only did I have a wonderful buying experience, but also woulderful service experiences at Mercedes Benz of White Plains. I wouldn't consider bringing my car anywhere else for service. Mercedes Benz of White Plains service department will make certain that the job is done right the first time. Thank you for everything.

Road to excellence

Sales Reps make you feel like home. Very helpful & service is excellent. They break everything down for you to understand & make sure you go home satisfied. My sales rep Henry Callado did a wonderful job. Thank You. Definitely will recommend.

With or without an appointment....

Whether I come in with an appointment and they are expecting me or without one I'm treated courteously and always greeted nicely. It is a pleasure to work with Eric

Excellent and responsive service.-

The customer service and prompt attention are great when you arrive. There is very little wait time and your car is ready when you arrive to pick it up. BThe windshield was replaced and I was concerned about finding a new set of adhesives to mount the EZ pass. When I got into the car I found the adhesives there waiting for me. It's the little things and the attention to details that are very much appreciated including quality workmanship.I dropped in to see Bobby Ayo and he took his time to sit and answer questions about the new 2017 model. He is always so attentive and accommodating and honest. I so appreciate talking to a person whose opinion I can trust.

Knowledgeable, Easy, Pleasant, Service Experience

I have had several service advisers at Mercedes Benz of White Plains during my many years of doing business there, and I have found Eric Kakacs to be the best. He always returns my calls when I do not reach him immediately. He is quite knowledgeable, and always directs me in the right direction with respect to any issues that I have had with my Benz.Barbara Butts

Done right; first time, every time!

Service at it's best is what I want and it is what I get every time at MB White Plains. My Service Adviser Eric Kakacs is a master at getting my car in and out of the shop as quickly and cleanly as possible - and I mean cleanly in the literal sense. A free car wash with every service visit. It's very hard to beat! Eric is great with the paperwork as well, Everything just flows calmly and smoothly. He is well organized, courteous and prompt. Eric explains everything in a clear and concise manner so that I know exactly what is being done and why. Kudos to Eric and the entire MB White Plains Service Team!

Wonderful experience

Not only my sales person but everybody at the White Plain Mercedes dealer are friendly, professional and very efficient. My wife and I met Ardit Shabi our sales person the first time when we worked in the dealer, at the end of the first meeting we had the feeling that we' ve known him a long time, he knows our needs, our requirements .i definitely recommend this dealership to our friends.

Solid as Always via Eric Kekacs

I have come to expect easy drop off-a phone call with any issues or advise on time to pick up car and a follow up with any other issues or issues to plan for. Always high quality and always good.

Amazing

This place is amazing they do a wonderful job. Especially Jose Castillo! They do wonders for your car. Go there the service is beyond amazing.

Fast turnaround and thorough checkup

Had a problem with the car and needed service before driving a long distance the next day. Too late to make an appointment so I showed up first thing in the morning with fingers crossed. Dealer serviced with a smile, fast turnaround and solved the issue.

Service

Service is always excellent and Octavio Otiniano is always accommodating. He goes out of his way to be of assistance. Pepe knows how to treat long term customers.Paul Katz

Excellent experience

I have always serviced my 2008 S550 at MB White Plains, and my dealings with Octavio Otiniano have been flawless and first class all the way, so it was only natural to speak with the sales people when I decided to get a new car. My dealings with Sales Rep. Jennifer Magnan turned out to be excellent and flawless as well. Ms. Magnan made this the easiest car buying experience I have ever had. Her knowledge, expertise, and wonderful personality, just made it such a delightful experience, and made me feel confident that I had made the right car buying decision. Thank you so much, and keep up the good work.

Professional

Arbit made my Mercedes experience easy, fast, and affordable. I spoke with him twice about what car I was interested in and he delivered on his promise. The price he quoted me was the price I ended up paying. Arbit was honest and professional. Outstanding service. I would recommend him to anyone.

Pleasure

My wife an own 2 cars. We have been treated with the upmost respect. I also recommend this dealership. Your not a number your a person. Jose Castilla really cares!!!!

A great experience

I had the great pleasure of buying my car at Mercedes Benz in White Plains. The sales representative, Ms. Jennifer Magnan, was very knowledgeable, caring, patient and compassionate towards my needs in selecting the best car for my family and me. I later found out she also sold my mother her car three years ago. Thanks Ms. Magnan!

Excellent

Very professional and courteous. Everything completed as promised. Very timely with electronic communication. Jose was very helpful and pleasant. Was provided with a loner vehicle which was brand new and also was given a ride to work.

Very happy

From the first call to the pick up everyone involved acted in a very professional and friendly manor this was in stark contrast to experience that I had at Estate Motors.

Repeat Performance...

My Wife recently purchase a very well equipped 2016 C300 from Tom Chen atWP Mercedes. This is her 5th Mercedes since 2006 and she couldn't be happier with the sales process! Tom is always professional, caring and goes out of his way to help find the vehicle you want. We feel that all of our EXPECTATIONS are met and also Exceeded. Thank You Tom for Making our Mercedes experience a Great One!All The Best,GT

Great from beginning to end!

I bought my car in for service. Eric Kekacs has been my service advisor for many years now. He is always professional and very helpful.

Stellar Service from MBWP, Eric Kekacs

Brought in my wife's one year old ML350 for service and it was a very pleasant experience. The customer service Eric provided from the initial call, to the drop off, confirmation of work and then pick up was exceptional. Eric, Bobby Ayo (sales) and the entire service team know how to treat a customer and it makes the difference between a good dealer and one which stands apart.BTW, the ML350 is a dream to drive... if you haven't driven one, you should visit MBWP to test drive it

Great srvice and help from everyone there.

Ardit goes out of his way to see that everything is done correctly and that you get the best of service and response. You couldn't ask for a better sales representative. Similar experience with his manager and with the business manager.

Eric Kekacs of White Plains

Eric Kekacs was very helpful and courteous when my wife and I purchased our car. He explained everything about work done on my car. Would highly recommend him.

Couldn't be happier!

I have been with Mercedes for 8 years now and couldn't be happier. Tom is the only person I will purchase a car from and have recommended him to my family and friends. He feels more like family than a sales representative. Eric and the entire team at Mercedes are superb and professional at all times. Many thanks, Mary A

Pleasant, efficient, professional

I desired the new GLC SUV but test drove several vehicles in order to make that final decision. My salesperson, Tom Chen, was completely available to me, easy to speak with and totally understood what I needed and wanted. Couldn't have been more patient and helpful. He made the purchase (lease) of my new car easy. As it turned out, there was an issue with the brand new car. MB of White Plains dealt with the issues of the car and my needs in the best way possible. Not only Tom Chen and the service personnel headed by Henry Soliz, but the White Plains management team were amazing. This included Robert Carol, the finance manager, and Raymond Costello, the gsm. They all worked together to insure that I would be in a new, safe and perfect car. The "operation" and cooperation of the team was amazing and I am forever impressed by and thankful to them.

Eric Kekacs

Eric is the best! Always helpful, always gets the problem resolved. Eric is the reason we purchase our vehicles in New York rather than closer to home in Connecticut.

Great Service!!

Eric has been my service adviser for a long time......He's very helpful at making sure my car is serviced correctly, goes over the service performed and always with positive attitude.Thank you Eric

5 star

Great dealership, have been dealing with over 10 years, the best, wouldn't think of going any where else, would highly recommend this dealer to anyone

The Best!

Eric has been my service advisor for about 10 years. From emergency service to routine maintenance to mundane items like a bulb out, Eric has never let me down. When a friend buys a car from MBWP, I always tell them to try to get Eric as their service advisor. They won't be disappointed.

Great service

Eric has been my service adviser for the past 3 years. He is very helpful at making sure my car is serviced quickly and correctly. The drop off service is excellent. I live about 60 miles from his dealership so that service really helps me save time! Thank you Eric and Mercedes Benz of White plains

Excellent servi

Eric been my adviser for several years now; very helpful and conscientious device adviser. I have had only the positive experience at MB of White Plains and planning to continue servicing my card there.

Eric Kekacs

Eric Kekacs has been my service advisor for 12 years. I can always count on him to give me excellent advice on how to handle car problems as well as regular service. As I've said before , Eric is the main reason I continue to take my car to MBWP.

Service

Eric Kekacs has always been helpful and attentive to my needs with the second GL 450 I own. Always a pleasure and informative when I get service.

Service drives this dealership!

The difference which separates this dealership from every other new/used cars sales experience is the people encountered in the service department. My sales experience was the same bait and switch with pricing and over promising and under delivering. The only reason I went back to Mercedes Benz of White Plains was Eric Kekacs in the service department, truly! His level of professionalism is the best I have come across. I have leased or bought 25+ cars in 20+ years, all new, and in the range from $60k to $165K, both foreign and domestic.In looking at the choices out there, the cars are all in the same range and quality. The true difference is who you deal with throughout your lease/warranty. That is inevitably the service people and that is where MB of WP shines. Eric and all those he put you in the hands of are exceptional! I am not sure the dealership realizes the value Eric and the other members of the team bring to the bottom line. If that experience changes I don't think I would tolerate the second rate sales experience that I encountered in the showroom.

Service

Eric K in service is great !!! Everytime I need something or I have an issue Eric steps up does everything to accommodate , and j always leave happy !!!

Wonderful experience

Impressed with this dealership and all employees here from test drive to purchase... Mike Livia was a pleasure to work with, even picked me up from train station which was a huge convenience. I look forward to buying many cars from Mike and have recommended the dealership to others as well. Wonderful experience!Best,Becky Kacherski

Excellent Service and customer care

Eric Kekacs has been my service advisor since I leased my first Mercedes 7 years ago. He as is helpful today as he was at my first service. Always professional, knowledgeable and patient Eric truly provides terrific customer service.

Excellent Service as usual...

Eric has been my service advisor for over 10 years. The service provided is why I own 2 Mercedes, both purchased at MB of White Plains.

Mercedes S 500

Eric Kekacs has been my service advisor for the past several years he has always ensured that I get the best service and a clean car.

Thanks for the great service!

Another great experience with the guys from MB White Plains. Eric met us close to our house & took our Benz for the night leaving us with a really nice loaner to use in the meantime. We met again the following night to swap cars back & we were on our way. MB performed a great service & Eric went out of his so I wouldn't have to go out of my way. Thanks!

Excellent Service

Since I ght my C350 in November of 2007 I have always used Mercedes Benz of White Plains for all scheduled and unscheduled service because of the excellence shown by employees such as Eric Kekacs and I will continue to do so.

Eric Kekacs...Great at his job!!

Eric has been my service advisor for more than 7 years now. He is patient, understanding, through, knows his product (and my car, along with my spending capability), and a well educated professional. Thanks Eric for all the great (and accurate) advice you have giving me over the years. It is greatly appreciated..!!

Erik Kekacs at Service is what brings me back to MB White Pl

Erik Kekacs at Service is what brings me back to MB White Plains. I feel I have the personalized and excellent service I look for in a luxury dealership like MB.He is professional, courteous, attentive and knowledgeable about my repairs and sensitive to my cost of repairs.Erik is the BEST!!!

Mercedes-Benz of White Plains THE BEST!!

Mercedes-Benz of White Plains THE BEST!! I have been using this dealership for approximately 10 years and I am totally thrilled with all aspects of the service in both sales and service that I received.

Best hands down

Have serviced vehicle at Mercedes Benz of white plains a few times, Eric is by far the best service advisor I've ever dealt with, highly recommend

Always a pleasure dealing with Mercedes Benz White Plains!

This is the third time we've leased a Mercedes in White Plains and we wouldn't go anywhere else. Lenny Salvatore goes above and beyond to deliver the best vehicle for the best price. He takes the time to go through everything then follows up with phone calls to make sure everything is OK. The entire dealership is amazing from the reception area, to sales, to service. They never disappoint!

Great attention to detail

Eric went out of his way to keep us up to date with our ML 350 while it was in for service. He made out experience very smooth

Thank you so much Eric!

Eric has always been professional and given the best service and the best advice when needed, when I come in I wouldn't want to deal with anyone else but Eric. He cares about his customers like no other. I would recommend Eric to all of my friends and family members

Eric is the man

Eric is the man, I go to Eric everytime I step foot in here, and he is always a great help. Thanks for being amazing Eric!!!!

Eric is the consummate professional

Eric has been my service advisor for many years and I always know I'm in good hands. He's the consummate professional and takes such great care of my car. When it comes to his customers, he always goes the extra mile and, for that, I'm truly grateful!!

Best service by far

My friends and family have been dealing with the Mercedes of White Plains for years. very honest, clean and professional crew.I know when i hear from their service manager Eric that i'm not being taken advantage of. I recommend this dealer to everyone!

Very responsive on the service side.

Very responsive to my timing needs and I feel like Eric Kekacs gives me candid advice and fair pricing. I have worked with him for over 10 years and on multiple vehicles.

Honest and Fair Pricing

I have been going to this dealership for 15+ years. My Service Advisor Eric has always taken excellent care of my two Mercedes Benzs. Honest work and competitive pricing! High recommended!

Eric is honest and efficient

I've been working with Eric Kekacs at MB White Plains for years. The service and attention are alwaysdone with honesty and integrity. Eric sees to that!

Yearly check over

Prompt excellent service Eric is the best would recommend to anyone looking for Mercedes service center. Have been working with them for years. True customers service experience at Mercedes Benz of white plains.

Yearly Check up

I love Pepe Motors and there staff !I can actually admit, I like to go up to have the car serviced, you are greeted with friendly and efficient service. Eric Kekacs has been my service manager for the last yrs and he is the very best at what he does, always friendly, patient and helpful.He is # 1 at getting the job done !

Eric is always on point, and extremely helpful!!

Always easy to deal with, and will go out of his way to make servicing your car a breeze!!! We have been bringing our cars to PEPE and dealing with Eric for over 10 years and would not even think of going anywhere else.KJ& Summer

Best ever!

No matter how many times I drive in without an appointment Eric makes me feel like I am the most important customer. No matter what the issue, big or small, Eric is always there to help. He takes the time to listen and then explains the solution in understandable terms. I have 2 older Mercedes that both broke down and had to be towed on the same day. Eric had a loaner and a hug waiting when I got driven there. He is an invaluable asset!

service feedback

I had my car in for service and new tires.Eric was incredible.He got me a deal on the tires and called several to give me updates .I have been going to Pepe since 1973.I have had many advisors and Eric is one of the best.

Eric is a pro, extremely helpful, has top customer service!

There are three reasons I have bought six cars from PEPE MBenz in White Plains. The autos are top notch. Very knowledgeable salesman (Peter Makaj). Most important, is the service. Eric Kekacs has helped me over many years. Very consistently helpful, responsive, great customer service. The facility is top notch, and the follow through excellent. i recommend Eric Kekacs to everyone I know who drives a MBenz.Please thank him for being my great car guy!!!

Always Professional and Trusted

Eric has been a trusted and professional service adviser for as long I've known him. I've commuted over 50 miles to service my vehicle at MB of White Plains because I know that he oversees the process from service to billing to delivery. Great asset to have at the dealership!

No worries service and trust

Erik is excellent. I never worry about anything as he answers questions I have before I even ask them. Also, the level of trust is exceptional.

Service is the Key !!!

Eric is why I keep leasing Mercedes Benz and the reason why I keep coming back to Pepe. He is courteous and always very helpful, has an excellent of the product and is very accommodating to our needs!!!

Service after the sale is too important to ignore

Eric has the knowledge of the product and the skills to solve any challenge. He is courteous, friendly. a real asset to MB White Plains.

Service with a smile.

Eric is my one constant and the reason I will always come back to Pepe! I have now been through 9 Mercedes and over that purchase cycle 3 sales people which I know can come and go but Eric has always been there for our family when it comes to service. Does not matter if it is simple maintenance or a blown out tire he is always there to make sure we have what we need and most important that we are happy. Service is the reason we will keep coming back.

Always great service

Have been servicing my cars here for years and Eric Kekas has always gone above and beyond to take care or all my vehicles and provide great service at a great price . Truly a great guy to deal with highly recommend

Excellent service

Have been a MB owner and customer of MB White Plains for many years, for a reason.: Love my car, and as importantly, appreciate the level of service and care I get here. Service is thorough and Eric Kekacs, my service consultant, has always gone the extra mile to provide courteous and professional support.

Great service!!

MB White Plains has provided excellent service for my Mercedes E320 for over the last few years. They are always helpful and prepared provide service sometimes on very short notice. I have used dealers in New York, New Hampshire and Florida and have always found MB White Plains to be the most reliable.I want to particularly point out the excellent customer service provided by Eric Kekacs who has been my service consultant the last 4 times I have brought my car in for service. Keep up the good work.

Awesome

I just got a car and I'm very happy .I wasn't sure even thinking about getting a car but after the sales person was that nice I was comfortable to buy a car. I never saw a greater sales people than ardit and marsel also great people. I will recommend anyone to these guys and dealership.

The Only MB Dealership I would go to in Westchester NY

I leased my 2nd MB through the white plains dealership and its the only MB Dealership in Westchester that I found to be honest, and genuinely interested in what my requests were for the right car for me.In addition to the dealership Alex Antigua was my sales rep and I can't say enough good things about him, other than to say that anyone looking to buy a MB in Westchester, should seek him out, as he is the ultimate professional and will not steer you in the wrong direction. His advice is invaluable and he is an absolute pleasure to work with.

Eric Kekacs is one of the good ones

Dealt with Eric twice now. He's been communicative. He listens to me without implying I don't know how my car works. Accommodates my concerns/theories. Efficient. Does more than he has to in processing payments and paperwork. Aces in my book.

Excellent service

Paul Tadeushuk was very patient, helpful and professional. He was easy to work with, took the time to make follow up calls as to progress and explained the process step by step.

Excellent !!!

My sale Rep. was Ardit Shabi superb service. Impressive sale person. Wife and I just walked in to look, Two hours later drove off with a benz. He could sell. Ardit was very knowledgeable Thanks to him my wife just loves her Mercedes. She went back a few weeks later on a small recall. the service adviser was Jeremy Cobb he to was was so professional and knowledgeable.

Professional and courtesy dealership.

Sales and Finance staff were very helpful and easy to work with. They made the process of buying my first Mercedes very enjoyable. I would recommend Mercedes Benz of White Plains to anyone interested in purchasing a Mercedes.

Great service and easy to work with

Lenny Salvatore made everything easy and was delightful to work with. He was great at communicating information to me throughout the process and through the final delivery of the car. Thanks Lenny!

Thomas Chen

My experience with Thomas Chen was extremely gratifying. Great attention and excellent sales man. I would personally recommend his attention to my family and friends.5 stars !

Tomas Chen Sale Consultant

Tom Chen is the best sale consultant that I have ever worked with, he gave me a great deal and he did everything he said he would do. Tom is a man of his word. My wife used Tom for her 2013 E350 Mercedes and her 2016 E350 Mercedes. It is because of my observation with his treatment of my wife, that I left BMW after30 years of driving a BMW, that I went to Tom and I couldn't be happier. Great job Tom. John and Elzeria Barnes

A very enjoyable experience

The reason I gave 5 stars was due to my experience with my sales lady Christina Alonge. Right from the start she was very friendly and sincere and made us feel welcome. She did not pressure me like most sales people which is a turn off for me. She was very knowledgeable with the SLK 300 and explained all the options and the advantages of a Mercedes vs the BMW. I could have gone to a Mercedes dealer 10 miles from my home in Fairfield Ct but chose to deal with Christina. She is an asset to your organization.

Alex Antigua Review

Best new car buying experience I have had. They took care of everything. I was in and out within an hour. Car was ready and every detail down to the mats was perfect.

Great experience

Both the salesperson, Keith Simone, and the sales manager, Marko, were helpful and friendly. They have gone out of their way to accommodate my requests. I also have good experience with the service department. Just leased my fourth car from this dealership and a major factor is the staff and their service. Thanks Keith!

Consistently excellent sales and service

Have leased/ bought 5 cars at MB White Plains...sales and service has been consistently excellent. Len Salvatore has been terrific to work with on the sales side and have always felt we received the absolute best price and just as importantly he has worked tirelessly to help us.

Excellent Service Department

I worked with Eric Kekacs to diagnose a Check Engine Light problem that another dealer had claimed to have repaired. Eric was in touch with me frequently throughout the day to keep me posted on the progress. He had the car repaired and found it was also 2.5 quarts low in oil despite being recently serviced when the problem was repaired by the other dealer. The oil was topped off and there was no charge for any of this service - which is fair because I paid for the service at the prior dealer.

Great experience, very helpful!

Everything went very smoothly. Mr Antigua was very informative and helpful. He gave us all of our options and was able to find us exactly what we were looking for.

Share of experience

Paul was excellent. Before Paul came my wife, son and I were in the show room waiting for help. As soon as Paul finished with the customer he was attending to he came to us. He tried to help me get some discount by asking of my membership of any Associations.

Exceptional

Alex Antigua has been assisting me with my leased cars for the the last two years. He handled every aspect of the matter with professionalism and respect. Even though I live in Greenwich, I would always commute to White Plains because of Alex's friendly and honest service.

Knowledgeable, helpful, courteous, good follow-up

I would highly recommend this dealership for purchases of a new or used vehicle. The service was courteous and good follow-up following the purchase.

Smooth and Easy

The above two words describes my experience at MOB-White Plains. My salesman was Ardit. He was great. He communicated exceptionally well throughout the purchase of my new CLA250. He was very thorough in answering all of my questions throughout my car purchasing experience. I also worked with Tarek and he was amazing, He offered me a very good deal that I just couldn't pass up. I am extremely appreciative for the top notch treatment my husband and I received from both Ardit and Tarek. We have recommended several people to this dealership. Thanks for A+ service and getting me in a car I absolutely love! All the Best! Roni and Keith

Great Experience

The entire experience was very low pressure low stress. I would recommend them to anyone who is in the market. Bobby was very knowledgeable and worked hard to get us the perfect vehicle as soon as possible.

Amazing experience with Top Notch Results !

I was recommended to tom by a family member and am glad I decided to give it a go. From the moment we sat down and spoke about which vehicle I wanted to the day I picked up car it was great service . Did not feel pressure at all , was guided on various options and cars available , and tom was able to locate the same exact car I was looking for. At the best price we both could agree on, He offered help in any concerns I had and he was able to provide me with quick and knowledgeable answers when I needed them. At this moment am a happy owner of a White 2016 GLE350 4matic and thanks to tom and Mercedes of white plains for a great buying experience. Luis

Excellent